Public Storage Self-Storage Units at 13015 E Independence Blvd, Matthews, NC

Store is always very clean. Girls at the front are the best and so helpful, especially Jenny. By far the best storage in the area!

Jenny your amazing! Thanks soo much for all your help you made the move really smooth! Thanks again!!

So far the facilities have been clean and have provided a safe place to store my belongings. They increased my rent after only a couple month. I purposely rented a unit outside Charlotte to save some money and that was apparently a waste of time. Not appreciated.

Very professional and considering.

Absolutely loved Jenny! She was so helpful with mine and my wife’s unit. Thank you Jenny!

I had such a great experience. The property manager Jenny answered all my questions and had such a wide variety of options for what I needed. She is fantastic. The property was really well kept also. I would 100% recommend.

The store manager Jenny is very great and customer oriented. She helped through the processes of what I need to get a rental. She is very patient through all of my questions and very knowledgeable.

Jenny is awesome she knows how to help you get exactly what you need to store everything you need to and keeps her property very clean

I have been renting from this place for a while and went into office today to transfer space the help was amazing and the managers there really know what they are doing will gladly recommend to all friends family and anyone who needs storage Jessie and Vanessa are awesome thank y’all for making my experience great

Toda la gente aquí son muy amables especialmente Vanessa, ella traduce muchas cosas para mí y si tengo algún pregunta, siempre voy y hablo con ella.

The workers here are very knowledgeable, and I have had great experiences coming to this Public Storage. I had a couple of friends recommend me to rent from this location and I am so glad I did. Shout out to Vanessa for helping me understand the whole process and making me feel at peace knowing my belongings are safe and secure. 10/10.

It is the worst thing I've ever seen. As soon as I rented this storage mice and rats, spiders and other insects appeared there. I called the office and was told to give them a key so they could set up rat traps. I also told them that there was a hole in the ceiling, it was never fixed.My stuff were all stained with rat feces.And when I decided to take my things from there and moved, I realized that my furniture, computer and other things were missing.I tried to charge insurance for the losses, but they just turned me down because there was no forced entry. Do not rent this storage!!!These cameras are also fake, as I was told they only have a record for a couple of weeks, I'm sure the workers themselves took the things.The key was never returned to me.As a result, rats, mice, insects and even a loss of $ 5,000 worth of things, thank you for entrusting my property to you!

Jenny is amazing. Very knowledgeable, and helpful. Keeps the property nice and clean. Highly recommend!

Jenny and Vanessa were very professional and knowledgeable and courteous. I will recommend Public Storage to all my family and friends. Thanks also for clean grounds and cameras and lights for safety. Thank you for hiring awesome wonderful customer oriented people.

Jenny goes over and above to help you out with your move and storage.

Ally is the best. Great customer service as she goes above and beyond. She genuinely cares about her customer that is clear and she is a hard worker . I really like this location because of her care towards the customers.

I have rented a unit here for a few years now. My unit is an outside unit and I have battled bugs and everything else here! My rent has gone up more than my rent at my home! Absolutely my last month here! I wish I could give it a zero star!

I rented a storage unit from this location. My arrangement took days for me to decide. Having being there for many days contemplating on my option, the location Manager Jenny was calm and helpful accomodating me with answers to make my decisions simple. She is young but very helpful in every regards. The process was easy and quick. Jenny is great in every sense of handling her job functions with grace. Excellent experience.

My lock is missing and I can’t access my unit. I’ve been over-charged and over-fined since I’ve moved my belongings here and now I can’t even access my property. Terrible communication all around and horrible customer service. Update They’ve raised my rent without my approval now and have locked me out of my unit again! WHAT ARE YALL IMPROVING HERE? If you’re white, you can rent here worry free no problem. Otherwise… good luck. Update: someone from corporate named Tom called me about this review. I explained him my situation and that I was hurt on the job in may and having been trying to vacate the premises immediately as I am unable to work and afford the bill. I pay my dues; and when I have a crew to come move my stuff, they have my unit locked and inaccessible. Tom read off the notes for this situation; everything the managers said was a lie. They weren’t around Saturday morning for me to move the stuff out either. It’s quite wild. He even coaxed me to spend my last 20$ I had saved for Ubers to my doctors appointments. Beware of public storage. If you purchased MO19 and don’t mind contacting me for my items, it would be a blessing. 🫡

You will NOT find better customer service than Jenny! She is thoroughly knowledgeable and can help you with every need or situation you may have and does it with a pleasant demeanor. You will not find another site with better service. I highly recommend this site.

No one is ever in the office! We have been trying to call & turn in our keys but no one is EVER in the office.

I received an EXCELLENT customer service from Jenny at the Stallings location. She was super kind and offered me an outstanding service. Thank you!!!

Jenny was so helpful and politely, she’s a great manager!

Jenny was amazing she made my transfer easier than I thought it would be. She was very knowledgeable and explained everything to me in an understandable manner. Thank you so much for everything!!

This store is much cleaner now!! The manager Jenny has a great attitude and is on top of any complaints

Very nise!!

Jenny was amazing! Best experience i could of imagined at a storage rental process. All of my questions were answered and i left knowing i rented at the right place. What a stellar representative for your company Thank you Jenny and Public Storage.

Well the property manager Jenny is very helpful and kind

All I have say is Jenny is amazing!!! Extremely helpful with anything you need. Definitely recommend this place to everyone who is looking for space.

Would highly recommend renting from this facility! Jenny, the general manager has been extremely helpful and truly cares about the customers and the property!

Great service from Sydni and Jenny! Highly recommended!

Jenny and Sydni were great!!! The units were extremely clean and well swept. The office was as it’s supposed to be and all in all great customer service!!

Best location ever to store your things..! And the customer service there... Those women at the front desk really know what they doing...! I recommend this location..!

Nice facility storage is clean the gps gives you a wrong marker when you are trying to locate the place.

This is definitely a really nice overlooked public storage location. The prices here are super great and they offer inside and outside storage. The inside storage is all climate controlled and the building is relatively new so it has a very nice and modern feeling. It is never dirty here. I think that they’ll even let you buy parking spots for your cars or boats. The only downside is that they do not let you use the dumping bins.

if you want to keep your things after they are put into storage, DO NOT RENT at this location. We rented a storage unit less than a week ago, thousands of dollars worth of items have been stolen. i still cannot get access to my unit. The person at the front office is of no help, she cannot tell me who i need to contact or next steps, there is no support whatsoever. All i hear is “i don’t know”. The camera footage only goes back a few days and camera footage cannot be reviewed. Absolute waste of time. DO NOT RENT FROM THIS LOCATION!

Rhonda was very helpful and kind very patient and respectful