Had a great experience here, facilities are clean, and area is secure. Had the pleasure of meeting Shannon at the front desk, helped us with everything, the process was super streamline and easy, got the space drove the truck in with no problem, and unloaded inside, was given a push cart to make the job easier. Couldn't be happier with the result ! Thank you for the great service. If you need to keep your stuff safe this place is definitely rated 5 stars.
Shannon was absolutely amazing! She was so patient with me throughout the entire process and made everything easy and stress-free. She answered all of my questions with kindness and professionalism, and I never felt rushed. She truly went above and beyond to help me. Public Storage is lucky to have someone like Shannon , she’s the perfect person for the job! Thank you again for such outstanding customer service!
Shannon is always amazing to work with and keeps this facility very well run. I’d highly recommend.
I am always happy with my time at the Public Storage on Indian Trail-Fairview road, and Shannon is a joy to work with. SHe is prompt andunderstanding. A Treasure!!!
Had a small water leak in my unit and Sarah called me right away, she had prevented the leak from getting on my items and cleaned it up promptly. She was very helpful.
Shannon was a great help!
I gotta show Shannon some love! She works so hard to keep her property clean and well maintained. She is always so helpful!! She helps Jenny and Allie out and vise versa!
Courtney was very helpful and nice. She gave great customer service and even a tour. I would recommend
Ms. Shannon is amazing! I always honk the horn and wave to ya!
I've used Public Storage on several occasions and have always been extremely pleased. Super clean, as well as safe.
Gwen was amazing she help me with everything!!
Professional staff, Shannon is amazing and was very helpful. Great location.
Your phone service operator was GARBAGE very unreliable, but Thank GOD for SHANNON @store #27219 at 5217 Indian trail Fairview Rd. . She is AMAZING very informative, helpful, friendly, courteous, and knowledgeable of her location. Because of her I will send everyone I know that needs a storage unit or parking space to her specifically. She explained everything and made the entire process EASY.
THANKS SHANNON 💯
Gwen is amazing person and a great salesperson for public storage I highly recommend you speak to Gwen either at Indian Trail location or Beaver Ruin I have multiple units at both locations specifically because of her if you want great service ask for Gwen I give her a 10 stars but Google only allows me to do five cheers
Always clean and accessible. Shannon has always been extremely helpful. She has a very welcoming personality.
Shannon the manager at The 5217 Indian Trail location was so friendly and nice and so helpful when I came in to rent a unit. She showed me any unit I wanted to see and explained how rental works. Her facility was immaculate clean and organized and I like how she makes sure she has a dollie available for her her customers to use. She had great energy and loves her job! Thank you Shannon for making my first storage rental experience great!
Blessings
Ashley Burke
Very clean, gates work, Shannon is awesome. My units are well managed and my things are safe
Had to move locations and Shannon helped me do that, she was very polite, respectful, and did it with no hassle would recommend!
I cannot say enough great things about Shannon at Public Storage. From start to finish, she handled everything with such professionalism, patience, and genuine care. Moving and storage situations can be stressful, but Shannon made the entire experience feel seamless and reassuring. She took the time to thoroughly explain my options, answered every question with clarity, and made sure I felt completely comfortable with my decision.
What truly stood out was her kindness and attention to detail. It’s clear she takes pride in her work and truly values her customers. Shannon went above and beyond to ensure everything was handled efficiently and smoothly, and that level of service is rare to find.
I’m incredibly grateful for her support and would highly recommend working with her. She is a true asset to Public Storage.
A big shout out to Sally at public storage7000 Harrisburg Rd very nice and very helpful
Mrs.Mary was wonderful taking good care of the property and Excellent Customer Service! She was absolutely fantastic to getting my questions answered and creating a wonderful experience. Thank for all you wonderful help Mrs.Mary.
⭐️⭐️⭐️⭐️⭐️
Shannon was absolutely amazing! My original move-in date was scheduled for this Saturday, but due to some unexpected personal reasons, I needed access to my unit sooner. I came in about 20 minutes before closing, and Shannon still took the time to help me complete my application and personally walk me through the facility.
She was professional, patient, and incredibly kind, never once made me feel rushed. The entire process was smooth and stress-free because of her. Customer service like this truly makes a difference. Thank you, Shannon, for going above and beyond! Highly recommend this Public Storage location.
Have had only good experiences so far. Shannon has been great and very pleasant to work with. Would recommend.
Shannon was amazing! She was super helpful, really nice, and very professional!
Shannon was amazing ! She was so helpful and a pleasure to work with! Highly recommended!!
Thank you Vanessa such an nice lady thank again for helping with my storage I highly recommend this location stuff is amazing Vanessa is very nice lady, simple an easy nice also clean place for storage
Great customer support!! Shannon is always there to answer any questions or concerns I may have. She’s awesome!!!
Shannon at the Indian trail location is wonderful. Very personable, professional, and always willing to help.
my brother was looking for storage after moving from Detroit and Tim had us in an out in 5 mins with a perfect sized unit. Fantastic customer service
Great Facility with very good pricing.
Shannon was Super Helpful with a great attitude.
Thank you.
My experience with public storage has been nothing less than amazing Shannon is absolutely amazing she's been very kind helpful and patient she's always available to answer any questions I may have an i just adore her Thank you public storage Thank you Shannon
I have had over six units over the years at this specific location. Lucy has always been helpful and very protective of her customers. If I wasn't relocating, I wouldn't be moving all three units I have. Great location and price!!
Thank you Shannon is so sweet of a person thank you so much for helping me she is the best
Shannon is the best manager! Always so helpful, very kind and great customer service skills and very knowledgeable and professional.. She help with a late fee and reduce rent cost.. that will definitely help out in this ridiculous economy.. High five Shannon!
It was really working with Sharon.
Thank you Shannon!!! You are outstanding!!!
Shannon at the Indian Trail location has been the absolute best to work with. Every phone conversation she is so polite and extremely helpful. I look forward to future interaction. Thanks Shannon 😁
Sarah is the most helpful and sweetest property manager ever. She was so considerate and caring about the property.
Lucy made getting the right unit very easy. Thanks
Shannon is great! Thanks for helping with our units
Shannon has been a great help in getting me started with storage. This place has been perfect for my needs in keeping my stuff secure.
Shannon is awesome! She was very knowledgeable and answered all my questions. She is excellent at her job.
Jennifer was professional and extremely helpful!
Shannon helped with many questions and was professional all the way!
Shannon was awesome, helped me find the unit that fit my needs and for the best price!
I just got off the phone with Shannon, who provided immediate help with my issue. She was understanding and quick with a solution. I’ve used public storage twice now and (for about a year each time) with no complaints!
Ms Shannon was very helpful! Thank you!
Had the pleasure of speaking with Miss Shannon today. I really enjoyed our conversation. Thank you so much for helping me!
Shannon was awesome. Super nice and went above and beyond.
Shannon is very kind and extremely helpful! I had a wonderful experience! I highly recommend!!
Shannon is super sweet! I was cleaning out some things and I had to use the restroom and she helped me out! Super thankful!
Vanessa was a great help for us today! Just a really pleasant experience. We feel that we got a good deal at a nice facility.
Shannon was super helpful with a great start, and Vanessa/Craig were very helpful on my return.
Great management! Bridgette is wonderful and helpful. The premises always looks clean and taken care of as well
Wonderful experience with Shannon. If I could give 6 stars I would. Highly recommend visiting this location.
I want to thank Shannon for going above and beyond the call of duty, all the while being the friendly, consummate professional she is!
Thanks for everything, Shannon!
Shannon made my mother’s rental and move in super easy and was so helpful!
Mrs. Shannon made our experience becoming a new customer absolutely wonderful. I truly appreciated her positive energy and helpfulness and deciding what I needed. Also she makes sure the facility always looks good and stay clean!
Shannon is very nice and sweet and takes very good care of her customers!
Shannon was very knowledgeable about the facility and she was very nice. She made the process of securing a storage unit effortless.
Shannon is always so polite and very helpful. She keeps the property so nice and clean!!
Shannon made my experience with becoming a new customer absolutely wonderful. I truly appreciated her positive energy and helpfulness and deciding what I needed.
Reserved both of my rooms on line. The process was easy. The manager is great and friendly.
The only thing is you have no way of knowing where the rooms are located before you rent it. If you only have one room, that’s probably not an issue but when I needed a second room, I really would like to have had one close to the first room, but there’s no way online to see what rooms are actually empty and available for rent.
Shannon is awesome. We were in a pinch and she went out of her way to help us.
Courtney was very friendly courteous and professional
Jessica was awesome. She helped me resolve an issue without any issues and was very sweet about it. She appears to love her job and ensuring customer satisfaction.
I just got a new unit and that is all thanks to Brittany. She made the transitioning and move as easy as possible! If you need a new storage unit or anything go through her!
Customer service was amazing! The facility is clean & just an overall great experience! I was helped by Brittany & she made my experience easy & smooth flowing.
Great location & customer service. Clean facilities seem to be secure, and I've never had any problems. I would recommend it.
Excellent facility and dedicated staff. Highly recommend!
Jenny was great in helping with the procedure. Highly recommend!
Mary did a great job assisting me with my needs!
Front desk staff is incredibly wonderful. Darlene specifically.
Jessica was so awesome to work with. She was extremely professional, very helpful and super friendly! She walked me thru the process as I was attempting to sign up on my phone but couldn't navigate the process. She was understanding and most helpful. She reached out to me and was very patient and completely understanding. She was a great pleasure to work with her!
Jessica was wonderful! Very efficient and friendly. A pleasure to work with her!!
Jessica was so professional, very nice and patient answering my questions. 5 stars
New, clean, air conditioner temp controlled. 👍🏼
We appreciate you so much Tonya! You are very knowledgeable and treat your clients with respect. Thank you for your help!
I was so impressed with the professionalism and customer service I received from Raven. She was so friendly and helpful with what I was needing and took the time to answer all my questions. Excellent customer service!
I had updated my info and it took me off autopay on the desktop site. Miss Tonya gave me a call just a few minutes ago and made me aware of what happened. She advised me to download the app and that I will be able to do so much more on it. Thank you so much miss Tonya! It was an absolute joy talking to you as well!
Tonya was so very helpful and professional!! 😁❤️💯👌👍 I recommend this place and give it 5 stars! 💯👍👌❤️
sheilla has help us out a lot go to this place it is good customer service and she is so nice and caring kind and good go to this place.
Tonya was so much help finding a storage unit. She was very polite.
Great storage facilitiey and Tonya Sutton was very professional and respectful very nice and I will continue to use in the future
Tonya Sutton is a very friendly awesome person. She will help you out with all your needing when it comes to getting a unit. She is a very interested person to talk to and down to earth and has a sense of humor
Tonya is so awesome. Very respectful and hardworking. Best Facility Manager I have seen yet.
I received GREAT Customer Service from Tonya. She was polite and very knowable about the information I needed on my account.
If you need somethings Put up for a moment. This is a good spot.
Tonya is a very hardworking person that I interact with regularly at Public Storage. No matter how busy, she’s always nice & patient. I’ve seen her at multiple Public Storage locations so she can definitely manage multiple locations on any given day. I look forward to my next visit to Public Storage because of the great interactions I have with her. She definitely reflects positive on Public Storage’s name.
Tonya was very helpful and got us all set up really fast. If you need storage space in Indian Trail, stop by and Tonya will take good care of you. 😁😁
Friendly fast courteous service. Clean and easy access to unit
Tonya was very detailed about the insurance with orange door.
I went in a few weeks ago and was greeted by Crystal. It was a great experience. Crystal answered all my questions, showed me what packing supplies I would need to make the best to to fit everything in. You made all this so simple Crystal, thanks again.
Staff keeps clean operation. They're nice too
Sydni was so helpful I like storing here
They worked with us it was great