Public Storage Self-Storage Units at 1090 S Birch Lake Blvd, Vadnais Heights, MN
5'x5'Online only price$ 41/moSmall 5'x5'
$ 41/mo $55Best Price Label
- Outside unit
- Drive-up access
5'x15'Online only price$ 86/moMedium 5'x15'
$ 86/mo $115Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x8'Online only price$ 97/moMedium 10'x8'
$ 97/mo $129Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x10'Online only price$ 99/moMedium 10'x10'
$ 99/mo $132Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x15'Online only price$ 109/moLarge 10'x15'
$ 109/mo $145Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x20'Online only price$ 165/moLarge 10'x20'
$ 165/mo $220Best Price Label2 unit left!
- Outside unit
- Drive-up access
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Self-Storage Near Vadnais Heights
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Reviews ( 280)
It's fine I have no problems there & it's close to my home.
I had never rented a storage locker before. Shellie at the Vadnais Heights Public Storage was fantastic. She helped me with everything. She explained everything to me. I highly recommend renting there and seeing Shellie.
I had never rented a storage unit before, Shellie at the Vadnais Heights location was very patient and kind in helping me thru the process!! Thank you Shellie!! 🙂
Super easy to set up, access facility from the app
Shellie made signing up and walk through quick and easy.
If I could leave Public Storage less than 1 star, I would. My lock rusted over and I couldn't get into my storage unit for about two weeks because no one was available to cut the lock and replace it. Luckily I was not in the middle of a move. Over the years they have raised the rent and cut the services. Over the winter, I was unable to get into my storage unit because the door was iced shut and covered with snow. The company did not plow, shovel or put down salt. When I asked for help, they handed me a shovel. I was astounded they wouldn't even help me shovel my unit clear. I literally had to ice pick the door open with the dull shovel they provided. There was also an occasion where I needed help getting my storage door open because it was jammed, and no one was in the office during office hours. This seems to be a pattern because when I am at my storage unit during office hours, there is consistently no one available in the office on site. Public Storage, if you're listening I would like a refund on my rent for the month.
The manager of the Vadnais Heights location is an absolute asset to the company. There should be more people like her in the world.
Sherrie the manager was professional, helpful and provided superior customer service. I am about to rent a second unit and am pleased to have selected this location in Vadnais Heights, MN
I had an amazing experience for my first time getting a unit, amazing customer service from Shelly(hope I’m spelling that right). She really cared and made sure I understood everything.
Shellie was very helpful and kind.
Please choose a different storage company these guys are a joke, nobody's ever in the office. They jack up your rent. Massive potholes that don't get fixed. And your stuff gets absolutely filthy dirty.
Great place! Clean and east entry to units. Professionally operated with great people
Shelly was very friendly and so helpful. We just rented a unit from her!
Nice facility, even though at this time the office is open limited hours the gentleman that was there did good job explaining why.
Nancy did a great job, she xame to meet me from another location
If I could I would give them a 0 star. No property manager on site nor any type of worker in the office. I live in Colorado currently, had 1 day in town to be able to get my stuff out to close down the unit (due to recent inflation of monthly rate) I was not able to get to the unit without holding on for dear life trying not to fall due to the ice and the property not being kept up, lock was frozen - which does happen in MN, had de-icer still could not get in, in which they have a policy where you cannot cut the locks. I delayed our departure back home and came then the next day in hopes someone would be there - no one was. I have stuff I needed to grab out of the unit specifically such as winter gear, textbooks as I prepare for my nursing licensure, yet could not access what is rightfully mine and what I pay for to be kept there. I tried calling both days in which the first I was sent to the call center then was redirected to leave a voicemail - never once was my call returned. I’m now leaving back for CO with none of my stuff that I drove the 14hrs to grab. This unit easily has the worst customer service I have ever seen. I will be warning friends and family about false advertising, and the neglect of not informing their customers that they are not there - despite the signs that are on the door stating they are. Here are two photos of many that were documented
I have rented here for awhile and Sonya is amazing. She is always so helpful and friendly and always willing to help. I would recommend anyone looking for storage.
Is this a in door unit
Nancy was fantastic in her customer service for me today, she went the “extra mile” for sure, & would highly recommend them due to her excellent service. Thanks Nancy!
I had a great experience here Sonya was very kind and helpful
I went to the vadnais heights location. Had some questions and Dayle was super friendly and happy to help.
Dayle was very helpful and polite.
Sonya is the friendliest nicest person to work with !! I have been with public storage for years and she has been 200 the whole time !!
Nice and clean. Good security. Friendly staff. Wish they were open a bit later in the evening.
Sonya was very friendly and helpful with all my needs. Facility was very clean too.
Horrible customer service. New lock replaced over 2 weeks ago and was told I would get a response. No help. No response. No call or email.
I somehow managed to lose BOTH keys to my storage unit. When I finally got up the nerve to call them and admit to my carelessness, the woman who answered the phone, Nancy, assured me that I was in good company and there really wasn't anything to be embarrassed about. Nancy was so wonderful. We discussed my options and when I went to the office to pay for a new lock it was like visiting with an old friend. You are very lucky to have such a wonderful woman working with you.
My grandpa has been renting here 4 years every time i come to pay a bill sonya or nancy has a big smile a bundle of joy nice ladys happy nwe years
Sonya and Nancy are so helpful and kind. I would highly recommend them if you are looking for storage
A lot of my things were stolen. I had a storage unit this last summer while I was in the process of moving and most of my possessions were in there. When I rented the unit I was walked to the unit to see it, I was ready with my lock, but she told me I was supposed to use their lock so I was provided with one. End of discussion. At move out, I get a phone call that I need to remove my lock from the back side of the unit. WHAT BACK SIDE?? I had no idea the back even opened and have no idea who even had a lock on it. I moved into my new home and some of my things are missing. Things I know where put in first at what I thought was the back wall of my storage unit. Had the insurance they recommended I buy... doesn’t cover theft.
Great experience thank you
Nancy did a wonderful job helping me resolve my billing issues. She was very friendly and helpful to me.
Nancy was great
Nancy is so friendly and helpful!
If we could rate this 6 or more stars we would! Nancy was amazingly helpful, courteous, and kind. She helped us feel at ease as we are in the moving process and just need some extra storage space. Some of the best customer service we’ve ever experienced. Highly recommend this location and ask for Nancy if you want a fantastic experience.
Nancy was so helpful and kind.
Went for a quote, let's just say I won't be doing business with them. US Storage is right down the road and looks better. US storage has climate controlled facilities as well.And the pricing is the same
The ladies at this particular PS are amazing especially Nancy
Renting the storage unit was very easy. I started the process online, but wanted to see various units first, so Nancy helped me with that and finished the paperwork for me in person. She was great.
Nancy at the Vadnais Heights location is a dream to work with!!! She is kind, patient and goes the extra mile! Thanks for all your hard work, Nancy!!!
Peggy did a very good job of describing, explaining, and showing the facility.
Nancy was very helpful even as we arrived 15 minutes prior to closing! Thank you!
I was shown a unit today. Nancy was very friendly, and knowledgeable about my questions. Office was nice and clean. I recommend this facility for your storage needs!
Peggy was very helpful with my unit.
Friendly staff, Peggy was able to answer all my questions! Will recommend to anyone.
Peggy did a wonderful job explaining all options that are available to me! She was very welcoming and easy to talk to. This Place was really nice.
Peggy is a very nice lady very helpful would recommend anyone looking for storage to come here
Peggy provided fast and pleasant service. The site is easy to access. I recommend this location for any storage needs.
Garage looked great. Good price. Nancy was very helpful!
Friendly staff, great location. Good security. Clean.
Nancy was very helpful in setting up the rental and payment arrangements.
I came to see Nancy to pay my bill , She was very helpful.
Nancy was very helpful, nice and efficient. Great customer service!
Nancy was super nice...
What a hoot Nancy and Dorothy are:)
Nancy very helpful and gave us good advice on our space about security. Very friendly.
Nancy is bery nice and helpful
Great service. Nancy is great! Got a second unit and she helped a ton!
Incredible friendly helpful staff. Clean place, good location. Nancy was the best.
Nancy and Dorothy are awesome
Nancy was an exceptional person to work with. She is knowledgeable, funny and thorough. It was a pleasure to do business with her. Thank you.
Dorothy did a wonderful job explaining to me what the options were and help me understand what I needed. Very friendly and courteous and kind. You’re lucky to have her on your staff.
I was very pleased with the seamless and confusion free service that Dorothy provided at the Vadnais Heights location. I am in the middle of a move out of state from White Bear Lake and needed the storage unit for two months. I would recommend this location to anyone in the White bear Lake/Vadnais Heights area. Dorothy was persistent and friendly while providing the little details that make all the difference during my move. Thanks Dorothy. Dennis
I had a locker here for over 2 years. It's mandatory you have insurance on your locker which significantly raises the cost. I paid almost $90 per month for a 5x5. Their units DO leak water. All of my stuff that was not in plastic grew mold and mildew. Public Storage does not care about you or your items. Any damages their facilities cause goes through "insurance" if you can suffer that process. They may seem cheap, but beware of what you sign up for.
I am in Minnesota helping my parents with a move and we needed to find a good deal on climate controlled storage for some belongings. Went on Yelp and contacted Public Storage. They had a great sale going on at the time and located a unit for us in a two week old facility within a few miles of my parent’s home. When I went to see the unit, Karla and Sam were so professional and helpful. A great experience at store 25555!
Dorthy was awesome! She called me prior to arriving and told me the unit was ready and I could come by when I was. I had a huge uhal and another car and she directed us nicely where to park and brought me in to do paperwork. Showed me and explained everything step by step and walked me to my unit. What a wonderful experience and nice women, even got to talk a little about ourselves which is always welcoming moving to a new area.. THANK YOU!!!
Dorothy was great! She answered all my questions about prices and was very kind. I am definitely considering getting a unit with this company.
Thanks to Dorthy (hope I spelled it correctly) for all the info! She definitely helped me with all of my questions I had. Great southern hospitality! Definitely would recommend going see her!
Nancy is very helpful and kind. Thank you so much!
Dorothy and Peggy rule, thanks for all the help!
The person that helped me was very professional . And she gave me a card to grade her but I lost it but when I find it I will give her another 5 star review
Quick and courteous. Rented a unit with Dorothy she was very welcoming and helpful. We figured out the size unit I needed and paperwork was all done on iPad. Oh how life has changed. Funny thing is we both recently moved here from Texas.... Thanks again Dorothy for your Southern Hospitality up North
Nancy is very friendly and helped me a great deal. Really appreciate her assistance in working through all the transition paperwork.
The lady at the front desk. Nancy was verry nice I would tell any one to rent a store from there. Just to have conversation with her she was so nice
great location, friendly staff, clean and well maintained facility.
Nancy was very helpful. Thanks.
Sam was very helpful. We arrived early and she was still able to check us in. Great service and storage units!
Julie was great! Very helpful and thorough We got a storage!!!!
Thank you! Prompt and courteous service.
Nancy at Public Storage in Vadnais Heights is always courteous and professional, I have recently closed my unit and I wanted to acknowledge her awesome customer service. Thank You Nancy! 10 ⭐️
I walked to my public storage unit in Nancy was the nicest and sweetest lady never Thank you Nancy keep up the great work
Nancy is awesome.. always with a smile on her face and always helps.. Thank you
Horrible place to rent from, they give you a discount price to get you in than 2-3 months later they increase the monthly rate by 25%. I was warned about this a month before they actually did it. Another thing is I moved out 3 days after the first of the month and they charged me for a full month witch is bs I think cause they prorate you when you first move in if you move in the middle of the month. Why can’t they do that when you leave?? Greedy SOB!!
Nancy made my experience very pleasant. She is very knowledgeable of her position and makes an excellent presentation. I was in and out in minimal time to make next appointment. Thank you Ms Nancy for all your help!
Was needing a storage unit TODAY as we are cleaning out and breaking down an apartment. Nancy at Public Storage was kind and extremely helpful in getting me set up in a fairly priced storage unit that was just the right size. She didn’t try pressure me into a bigger unit that I didn’t need. She also rescheduled her lunch break to make a time work for my schedule. I’d highly recommend this place for storage, and would go back to them if I needed another unit down the road
Julie was fabulous! Very helpful and sweet!
Julie was great. Quick and painless process.
Nancy and Sonya were extremely friendly and sold me with the damp check product... having to shovel everytime it snows definitely blows yet the kind and helpful staff has made storage experience a 👍 one.
Nancy is very polite and helpful she is fast very fast
Very nice and helpful!!!! Thank you so much for offering a great service! You’re best !
I've known Nancy since at least 2000, and she has always been professional, interested, caring and helpful
Nice and clean area! Very helpful and great staff
Sonya & Nancy provided the best customer service. Very friendly and professional
Nancy was very helpful in finding me a appropriate sized space.
Nancy is awesome!
I was very impressed with Nancy's customer service, she was very helpful.
Nancy was very nice and helpful!
Nancy is customer friendly and very easy to work with.
Nancy is great!
Very helpful and friendly!
Sonya was amazing very organized, and polite. Answered all my questions.
I thought everyone was helpful.And I talked to Nancy yesterday. Nice and helpful.Now I see others had help wih the snow.too bad we did not. We had lots of snow,wouldn't pick to move in the winter.both ladies nice. 5☆ for Nancy 😊
Nancy was friendly and made the rental process easy. The space was clean and easy to access.
Thanks Sonya for your hard work and dedication. Very good service
Sonya was AWESOME!!! Yaa excess junk (stuff) cone
Nancy was really helpful and made sure I was ready to move in. She even went the extra mile to shovel the snow out of the way!
Everything is good. Nice and neat storage. Hard to get through gate during peak times
Nancy is great!! Very helpful and I would greatly recommend working with her!
I was helped today by Nancy and she was GREAT! Excellent customer service!
Nancy was very great and trying to find the best solution for me thank you again Nancy
Nancy was so helpful in getting me set up with a unit. Very professional and courteous.
No-frills storage solution that served my needs very well for more than two years, through multiple storage configurations. Courteous and helpful staff - thanks Sonya and Nancy!
Wonderful professional experience with Nancy
Very friendly staff and easy process to rent a locker. Nancy was extremely helpful and knowledgeable in helping me find the locker that was right for my needs. Thank you so much!
Nancy was very friendly and outgoing. She has a great sense of humor. Great customer service all around.
I’ve worked with Ms. Nancy multiple times. I think she is awesome. Anything you need help with, she will be there to assist you.
Good service, very friendly and reasonable, would store here again
Nancy was very helpful
Sonya is very friendly and helpful.
Great place and location to get a storage unit. Sonya did an amazing job showing me the property and I love how its maintained and managed. Highly recommend the Vadnais Heights location for storage rentals!!!!
Great customer service! Sonya is always very friendly and helpful.
Well-run location; Nancy was not only incredibly helpful but a delight to speak to.
It’s always a pleasant experience dealing with Sonya. She makes things easy and seamless. I would highly recommend dealing with this PS location.
Nancy has done a great job of managing my account. When my credit card renewed and the auto-pay did not go through she spent a ton of time tracking me down to get it resolved so I didn't loose my storage contents. Cant thank her enough. So rare to find a place that actually cares about you.
Nancy was very helpful and friendly
Nancy is awesome and super nice, very friendly.
Nancy was so helpful. She understood what we needed. If took some stress off me just talking to her. Thanks, Nancy
Nancy is very nice and got me the best price!
5 Stars all go to front desk rep, Nancy who is warm-hearted, cheerful and helpful, especially last winter when I needed to know how to unstick a frozen door. She effectively manages the properties and knows how to transform a potentially stressful experience into a positive one.
Great experience overall. Got exactly what we needed for the right price and Nancy was awesome!
Nancy always provides outstanding customer service to her customers. She is a pleasure to work with at this location.
Nancy is the best! Hardest workin lady I’ve ever met! She is always running around with a smile on her face and makes sure her customers are taken care of!
Nancy is always upbeat, kind and professional. I appreciate her!
Nancy did a great job both in discussing and showing me the property. Most busineesss today should have such good employess. A keeper.
At a very stressful time (Moving! Aargh!), Nancy was so sweet and helpful. She made the whole process of getting storage easy. Great service and convenient to Goodwill, too!
Very easy online reservation process
I was robbed here. I saw someone else was a couple months ago. I was told security cameras would be installed soon, but based on these reviews they have been saying that for 9+ months. Important: There are people here that own units just so they have access to rob other tenants. Please go to a place with security cameras. Get the best lock possible, maybe two. Management: Get the criminals out. You see who is in and out all the time, don't act like you don't know what is going on. Get the security cameras you have been talking about for months.
Nancy was very wonderful and sweet
Thomas was great. Good service.
Came to this location to checkout prices and storage sizes. Thomas was a great help, he give me a tour of the place. This location is well maintained. I'd recommend this place.
Great customer service, easy in and out check in.
Easy and efficient. Perfect solution for our move. Nancy was very helpful.
Nancy was great! She was extremely helpful and a pleasure to be around. Storage units are fair prices and well kept.
Had a great time moving in, Nancy is awesome. Very helpful, and was able to sell me a lock and some mattress bags for my unit.
Nancy was very friendly and helpful
Nancy was pleasant and thorough, great customer service.
Broken into our unit 2X in 2 months. No video footage to find who did It. Supposed to be secure but obviously isn’t.
Nancy is a professional that provides incredible customer service. I been a customer of many public storage facilities at different points over the years. She provides the most incredible service that quite frankly keeps me a customer of public storage, despite cheaper rates elsewhere.
Nancy is wonderful
Nancy was very helpful.
Nancy is awesome with customer service she needs a promotion!
I visited this place a few weeks ago and the young ladies there were awesome I believe their names were Sonia and Nancy!!!!!!
Upon recent check in and unloading items into our storage space, Nancy was most helpful with explaining the policies and helping us obtain insurance. We appreciate her helpfulness and kindness during a stressful time (moving).
Nancy has always been accommodating. Units are well maintained although the asphalt could use some repairs. Checkout was quick and easy.
Safe secure operation. Good access, clean and the ladies; Sonya and Nancy were pleasant to work with. Thanks.
Sonya and Nancy are wonderful. They are always so friendly. If you your looking for storage this is the place to go.
Sonya was wonderful , very sweet , and professional!
Have stored here before, and worked with Nancy. She's a great help, and runs an efficient operation! I like that the place is clean and orderly. Thank you, Nancy!! And now, about 4 weeks later, I'm back with Nancy, renting another container. EXTREMELY helpful...and kind! Takes all the stress out of this part of moving. Thank you again! Am still with the Vad. Hts. P.S. facility. In a couple of weeks, more 'stuff' will be going into storage...and - as usual - I'll be leaning on Nancy and Sonya to help me. Making a move is stressful, and Nancy has gone out of her way to make it as pleasant as is possible. Highly recommend this facility (and Nancy and Sonya) for all storage needs. They even have packing materials to make it easier to move!! jim
I like it here. Nancy, who works in the office, is awesome and super nice (and funny too). She goes above and beyond and other staff members seem to follow suit. It's a clean and safe environment. Never encountered any problems. I recommend this location to anyone needing a storage unit.
Nancy is fantastic to work with. For as long as she's there, I give them 5 stars! I've utilized a number of different self storage locations/brands and this is the best experience. Helpful, great communication, very straightforward. Highly recommended!
Easy, quick, and affordable experience!
Staff here has always been excellent. A bit dated facility. No video cameras and security is only the gate and fence. We've been told this may change. Location is very convenient.
Thank you Nancy for stepping up!
The customer service I receive whenever I come in is great. The agents are always friendly and very helpful!
ANGEL AND KATIYANNA WENT OUT OF THEIR WAY TO HELP US. VERY FRIENDLY STAFF.
Nancy is just wonderful to work with! Great customer service from her. Thank you Nancy!!! Sandra Koehler Lundblad
They, are extremely friendly here, I want to thank Sonya for reserving my unit for me and for setting me up to finalize it with Nancy, it went extremely smooth, and they go over everything with u and explain it in great detail and if u have any questions they can and will answer them. thanks alot Sonya and Nancy for such a wonderful experience. I would recommend u guys a million times over. thanks again.
Thanks Sonya for the customer service. You were great!
Sharnell thank you for your wonderful help your you were awesome!!! Made the process super easy
Sharell was vary helpful the best experience I had with a storage place
Rental unit had water seep in and damage stored materials. Insurance that was bought through public storage was not honored. Terrible business.
I'm extremely satisfied with my business with Public Storage because of Nancy. What a caring lady to my family's situation. Some people aren't empathetic to the problems we all run into everyday, but not her. We're almost in the house Nancy. Thank you & God Bless
Nancy was very helpful and pleasant when she and her coworkers solved my online communion/billing problems . Thank you.
Nancy has been great -- always very friendly and quick to respond!
Sonya and Nancy are great. Very friendly and clean facility. If your looking for storage I would highly recommend.
Nancy is very friendly and always helpful.
Sonya was very friendly and helpful. She answerd all of my questions. I would definitely recommend this place to anyone looking for storage.
Nancy was very helpful and friendly!
Sonya. Is tge customer. Service person i have ever had five stars
Nancy was fabulous!!! She took the time to show us the units, cared about our needs and was both pleasant and professional! She instilled confidence. Thank you Nancy!
Had a great experience. Sonya was very helpful and friendly. I would recommend this place for anyone looking for storage.
I had a great experience working with Sonya she was very helpful with answering all my questions
The staff is very helpful (particularly Nancy and Sonja), and the units are nice. No issues!
Nancy and Sonja were both so helpful and friendly! I felt very comfortable with both of the right away and I would highly recommend this site to others. Thanks for a job well done!! Delia Flynn Nancy helped me again on 8-1-16 and as usual, was very friendly and helpful! Great to work with the the staff at this location. Delia Flynn
Sonya was very helpful and polite great customer service here
Sonya was great! Very friendly great customer service!
Great customer service. Sonya was very helpful on answering all my questions regarding each storage unit. Property was very clean and well maintained.
Nancy was great! I had my two kids with me when setting up my rental, including my very busy 4 year old. She somehow managed to get me set up and entertain my four year old, which made lugging my kids around to do errands a whole lot easier and a little less stressful.
Loved that I could go online to hold a unit so that I could, later the same day, complete the paperwork and move items into the unit. Nancy is a great representative for the company--engaging, efficient and clear in her explanations, and a pleasure to work with. Location is clean, well maintained, with excellent security. I would recommend this Public Storage facility as well as the staff. Top notch.
Excellent service Nancy!
the experience at public storage was excellent . Nancy was very helpful with my storage needs. great service over all . .
Sonya was super friendly ! Great place to rent.
Very friendly staff! First time renting storage and it was quick and easy, would definitely recommend!
The facility is well maintaned. Customer service is great. Sonya was a great help. I would recommend this place to everyone.
Love this place! I've had to store stuff here a few times, and the staff is always very nice to me. The facility is secured with a locked gate, which I love, and the gate hours are very reasonable.
I have had a storage unit at this property for many years. There has always been a wonderful on site associate to help me anytime I have needed it. Nancy always has a smile on her face, is efficient and professional. I couldn't be happier with this Vadnais Heights Public Storage facility.
Great service with a lot of storage options.
Good customer service
Being a home renter I was given a short notice that my landlord was selling their house- I had to find a storage place rather quickly. I did some quick google searches for storage units and found this location- I really never knew where they were located until I did the google search. I reserved a unit on-line. If I remember correctly I got a follow-up call very soon after I reserved the unit, confirming that they did have a unit available and when was a convenient time for me to come in see if the storage unit would fit my needs. I was greeted by Sonya- she showed me the storage unit that I would be renting- she explained everything very clearly and thoroughly. Accessing the storage area was never a problem- The area was secure and I felt my valuables were safe from the elements and from theft. I would most definitely go back to this location in the future for my storage needs. And I would recommend this location to people who need storage in this area.
Sonya and LaQuoia were a great team! Thanks for your teamwork
Maggie was very friendly and helpful. I trusted her sincerity.
Thanks Sonya for always being professional I appreciate the reminder calls. Kerri up the good work! !
I just appreciate Sonya and Nancy tnry make a great team!. Your hard work will soon payoff
Always friendly service. Employees seem to enjoy working here.
Nancy is an absolute treat. When I entered the office, I was greeted with a warm smile and kind words. She explained everything very clearly and thoroughly. You could tell she is the type of person that treats people the way that she would like to be treated. I actually didn't end up needing the space, and she refunded me without any hassles. I would most definitely go back to this location in the future for my storage needs. Nancy is a great asset to this location.
I have had several months of difficulty attempting to pay my bill online. I have had a unit in my name for quite some time, but my daughter was making the payments. My husband had another unit and he closed it, I believe in May 2015. I assumed responsibility to make payments on my unit. When I tried to pay, the information that was presented was incorrect. On August 6th I made several calls to Customer Service and was finally able to make my payment. September 6th was a repeat of not having the information to pay for September. Two more calls to customer service! I thought everything was changed so my payment would be accepted. On September 13th I discovered that my payment had not gone through and I was now owing a late fee as well as the monthly payment. Again I called Customer Service. Kim was unable to assist me because the license number on file was not my number. I found my husbands ID card and with that number Jim was able to determine what had happened. He could not make the necessary changes in the system to correct my records. He suggested I go to the property office and get things straightened out. Thank goodness it was Nancy at the desk! When I arrived she was finishing a complicated arrangement with a young man. She remained "calm, cool, and collected" as he decided to cancel a portion of the transaction. Nancy was very pleasant and kept her wonderful smile during the interchange. Nancy was able to quickly straighten out the records in the system that apply to me and my unit. She is always so very pleasant and friendly that it is a pleasure to visit the office on the days when she is there. Thank you, Nancy! Jerry Langley-Ripka, unit 222
Nancy was very friendly and helpful. Close and convenient with easy in and out access 24 hrs a day.
If you want information on rentals go to see nancy at this place she knows her stuff!! Even tries to sell the expensive merchandise to you good try keep up the good work
I highly recommend this place. Nancy is always so nice and helpful!
Sonya was very helpful in selecting the units we rent. Will use this location again.
I have to say I met one of the kindest people I have ever met yesterday at the Vadnais Heights location. We arrived 10 minutes before office closing on a Sunday and we were treated like we arrived at noon. Nancy answered all our questions and got us into a storage unit within minutes. Efficient, helpful and so kind. The unit was clean and dry. I was impressed overall. I recommend this company.
After a couple of weeks I open my storage unit door and there is a THREAT LETTER from somebody who also has a storage unit at this location. Apparently they were blaming me for missing items from their storage unit. The best part is that they went to the management office and asked them for MY PERSONAL INFORMATION and gave it to the crazy person. I then contacted the police and had to deal with all this craziness. Moved out a couple days later. So if you don't want your information given out to random people I would suggest to stay away from this place.
I was burglarized here on 6/24/15 my storage was cut open and was burglarized and it was a inside job beware folks there's a wolf in sheep clothing working there I was set up for sure read police report
I absolutely loved working with Nancy. She helped me with all of my questions and was very friendly.
Sonya was very friendly and the lot is well maintained. I would recommend this facility to anyone needing storage.
Experience was great the girl at the desk I think her name is sonya had great customer service.
Staff were very helpful and considerate. Very quiet location unlike White Bear Lakes location next to SAMs Club.
Very friendly and clean
My husband and I had just stopped in to get pricing information. Nancy was very helpful and friendly, and answered all of the questions we had.
Nancy is so helpful and kind.
Sonya and Amber were very helpful and knowledgeable about my storage needs. I would recommend this location.
Nancy was very patient, helpful and knowledgeable. I made a mistake and she fixed it. She also showed me how everthing would fit in the unit.
I had a wonderful experience working with Sonya. She was very helpful. The facility is well clean and maintained.
Laquoia is always so great all the time thank you!
We had a very positive experience. Nancy could not have been more helpful. It was a genuine pleasure having her help us with our storage needs.
Great experience renting a storage unit at this location. Units were clean and the location is secure. Nancy was great to work with! Very helpful, pleasant and answered all my questions.
All representatives at this location have been very good to work with over the several years we have dealt with them. Most recently we have been dealing with Nancy who has been extremely helpful and pleasant. We have rented more than one storage area at this location and have not had a problem. Highly satisfied.
I am really happy with this Public Storage so far. Nancy at the front desk was great to work with and really helpful, and the storage garage was clean and in good shape.
Loved working with Nancy!!! She was so wonderful and helpful. She made sure to find us the best possible deal. So nice and kind to both me and my friend and found us exactly the storage space we needed. We are so glad that we came to Public Storage.
Amazing simple , was very nice and wonderful to work with
We needed short term storage during our home remodel. The facilities were clean and dry and secure. I liked the fence and security gate for added peace of mind. We had one issue with having to move our things in after a snow storm and before a plow came through but Nancy was very helpful in helping us resolve this.
Sonya/Nancy are always very helpful, and keep this facility very neat and organized. They are always willing to help when I have questions and get back to me quickly.
Efficient easy and friendly. Sonya was very neat and very well informed. Good experiences with her when I come in.
I was very pleased with the helpfulness, courtesy and knowledge of both Sonya and Nancy when inquiring about and then renting a storage unit at the Birch Lake Public Storage. The facilities were clean and location convenient
Friendly and very helpful. I came into public storage and Sonya was very helpful. She had a great personality and very knowledagble about the area and all of my questions. I would recommend this facility to all friends and family.
We have had a wonderful experience using this location of Public Storage. Nancy was so helpful, accommodating and informative. We will definitely be recommending this location to friends in the future and have already recommended to friends and family based on how positive our experience has been.
Appreciate the helpful staff -- Nancy was particularly helpful in assisting us.
Nancy was great and fixed my problem. Always pleasant. Sonya never returned my calls and my experience working with her was not bad, just not very pleasant. Property itself wasn't bad. Very easy to load in and out.
We just started using this location again after being gone for a couple of years. It's well kept, safe and most of all the people are great!
I just signed up for a storage unit with Nancy today for our non-profit Liberty Classical Academy. Nancy was extremely helpful and friendly and finished the process quickly and efficiently.
I just wanted to take a second and thank Nancy for all her help in helping me choose the boxes I needed to buy to help my Mom pack. Nancy was very kind and helpful. Next time I need boxes I will definitely go to Public Storage.
I visited the site on Saturday and was assisted by Nancy. She was very helpful with giving us advice, and on showing us the unit we had reserved on line. We found she was very helpful with all aspects of renting the unit and the purchase of boxes. We also like the idea that someone lives on site.