Public Storage Self-Storage Units at 2638 N Pulaski Road, Chicago, IL

UNIT E26 -- rented a storage unit from this location on August 22nd paid $248.78 I closed the account on Sep 1st 9 days later. Sep 2nd I got charged anther $71.00 but I received an invoice that states my account is closed with $0.0due. I called PS customer care and spoke to a rep and all we did was go in circles she knew nothing about nothing and just kept repeating numbers to me. I asked her at least 8 times what was the charge of $71 for since I received an invoice for 0.0 and I had paid for a month. She kept repeating numbers and I said are you're going in circles you still haven't told me what this $71.00 charge is for she said no I'm not you're just not understanding what I'm saying and clicked the line. So now all in total I have paid $320.00 for 9 days of storage. Ridiculous- WOULD NOT RECCOMMEND

Damaure seler was great person thanks for everything

The only complaint I have is about the rodents that got into my unit and destroyed alot of my items. There are large holes in the ceiling of the unit that they gonin and out of. I notified the manager about a month ago but haven't heard anything back from anyone in regards to this matter. You would think for the money that they charge a month, something like that should be taken care of. Other than that, no complaints.

Best customer service

You people have told consistent lies since I got the unit. I do not recommend ANYONE get a unit from these people. They tell you anything and keep making stuff as they go. Biggest mistake of my life. I wish I could put no stars

Convenient location, wide aisles for easy access to the units. Management answered any questions I had.

Damaure really helped me with a plus service

I wouldn’t recommend anyone to storage here they are money hungry will add late fees if your late on payment, cancel your access into gate…will keep your items hostage until you pay them you wouldn’t be able to get your things in or out of your storage. They will keep you things adding additional costs

Expensive and not 24 hrs.

Damare was friendly and really helped me

Damaure was perfecto gratis service

Damage help me get the perfect space

Damaure did a great job helping me today

Damaure was great helped with app

Betty helped me out today and was helpful, informative, got my account taken care of quickly and left me with a smile at the end. Ive had a great experience here overall, they hold everyone accountable to rules which I appreciate as I want my stuff to be safe and would come back to store my items here.

What a beautiful young lady helped download the app and relocate my unit thank you bettie

Betty was great full of energy helped me find the perfect storage unit very cool and hilarious thank you for assisting me

Came into this location Betty was a great help very professional although I did erental she still showed me where my unit was and was very polite. Thanks again for your service.

Betty was a huge help with my dads moving process

Great place the lady was very professional with handling my mothers account I believe her name is Bettie she has a very beautiful soul as well as respectful to her elders she was fantastic

Betty helped me with finding my unit

Had to re-edit my previous review. Betty went out of her way to assist and take care my billing question. Thank You Betty!

Came in looking for storage Betty showed many units I finally found the right size. She is a great personality very outgoing as well as professional

Betty was a great help with my mother's moving situation needed more boxes thanks Betty

Betty tried to keep me from vacating but I honestly just no longer needed the space she was great when I need storage I’ll choose this location. She’s great

Betty was very professional, another lady was there she looked like she was doing work there but Betty remain patient while assisting my mother.

Came to location looking for storage nice lady beautiful smile very energetic to be so early thanks Betty

Betty was such a huge help came in yesterday to get my bill broke down very detailed with the prorate was vacating both units but she explained to me that i could just combine both my storage units into one. Very patient while managing over 5 people in office at same time some were mean but she stayed calmed. Thank you again Betty

Betty was great help and was very knowledgeable. Excelent service and would recommend to anyone.

She’s such a beautiful soul helped me with app and to set up autopsy back on account. Bettie thank you

Helped with bill and app betty is great and profesional

Always a pleasure to see the young lady at the office great energy. Always comfortable when making payment and she finally was able to get me to download the app acknowledging betty skills and service

Betty was amazing and helped me so much and made my move so much easier.

Where to start Betty is a very friendlyand helpful person , if he had more people likeher In this world things would go more smoothly👍🏻

Betty helped me understand the move output process very great person very professional hilarious n kind

Betty was helpful with all the info I needed to know about storage!

Betty helped me with my issue on my storage fee she was very helpful. And patient with understanding what wasn't explained to me in the beginning great customer service

Betty huge help thank you happy for your help moved out today and again betty was so helpful she's one of the best

I must say that Betty was very patient with me. She went over everything but during the renting process I realized I needed earlier hours for access. She called around to different locations and was able to assist me. She is wonderful

Me and my husband and I had to rent a unit today. When we walked in we where greeted by Betty and unfortunately at the time we came in they where closed and today is considered her off day for this location. She still assisted us in getting a storage. She has a great attitude and customer service. She got is our unit for a great price. Thank you so much Betty!

My move with this location was amazing thanks to Betty. She went over and beyond to make my experience wonderful, by showing excellent customer service, being extremely understanding, and showing that she really cares about her customers. I give this location 5 stars and would highly recommend to anyone especially if Betty is helping!

Great customer service! Betty helped me with a issue with payment. Even though she was busy and didnt have to call me back she helped me, Thank you!

BettyShowed great knowledge and customer service experience.

Betty has Great customer service and very polite very funny

Betty was amazing, she made my moving and vacating experience amazing. I had trouble with my code and she had no problem helping me at all. She gave me a much better experience than the first guy I dealt with that literally watched me shovel snow by myself and watched me and my friends push my car up the drive way and did not help AT ALL. If you come, make sure Betty is working.

Betty helped me out so much today! Go to this location if you want to experience good customer service from a kind and helpful person! She was swift, i was in and out in 30 minutes!

I had a great experience renting here! The prices changed and I had to move to something more affordable. Aside from the price increase, it was good overall. Wish they stood open longer times. Betty was great helping us with the move out. She was very friendly and quick.

I received the best customer service from Betty, she was very patient with my situation, was very efficient and super understanding.

Betty took really good care of me and my pops highly recommend her. Extremely good customer service

Came in to pay bill was surprised to see two people. The young lady Betty and the gentleman Demare was a great help Betty helped with the app and the young man explained to me my options of down sizing

I came in to pay my bill at Pulaski location Betty was so nice and patient with pulling up my business account very patient polite and smiling I offered her lunch but she declined thank you Betty

Betty very silly and funny great spirit beautiful smile I enjoy paying my bill in person

Omg Betty is amazing friendly so so helpful she helped me and was truly an angel on earth. She is truly fantastic you should have more like her. Give her a raise she is truly a blessing

Bettie helped me on today been a customer for 4 years never aware of benifits of app and helped with rent decrease

Betty helped my dad understand his bill and very energetic and nice

Yes we had a good experience she was very helpful was very hilarious with our needs a very good person to have in the business

Betty was really nice and really helped out my dad understand how everything works and informed us of the app

Betty called me to explain the details on why I had a balance and to break down to me how the rent is due each month. She also informed me on the importance of the public storage app. Very funny woman

Betty was excellent in helping me out with my storage needs.

I always have some type of problem with my units but today was a great 👍 day thanks to Ms. Betty she really helped me out with no problem, she took the time to explain to me about how my units price had went up and didn't even know it , need more people like her on the job !

Betty was very patient and helped with app

Wonderful service and assistance from Ms. Betty, I recommend a raise for this individual🫡

Came into location to rent storage space there was a few people in the office but Betty remained professional at all times very accommodating showed me several different units until I was able to find one that fit my needs.

Betty very polite always smilling

Betty at public storage was a great help for me to get into my storage unit today, very professional and helpful! I definitely recommend this location, very safe and easy to use!

I came in to inquire about a storage space and Betty was very helpful and polite I decided to go with this location because she made me feel comfortable and answered all my questions with a smile thanks Betty you don’t meet people like you who will actually take the time out

Betty was absolutely fabulous with assisting me in finding a suitable storage unit. Although I was running late, she was patient and waited. After thorough explanation, we were able to conclude the storage contract. Keep up the GREAT WORK! Tom K.

The manager Bettey was really helpful in renting me a unit.

I give Betty 10 stars. She was very nice and professional and did everything she could to help me. She’s at work while having a toothache and she was still very patient. Thanks so much Betty

Damaure excellent services 👌

Betty was very helpful friendly and patient with this old man. Been storing for over 3 years

I went in this store today as I’m looking to store my office belongings due to a fire and the young lady Betty was so informative and helpful I really appreciated her kindness.

Laquitha and Betty helped me decide on a unit and was very pleased with them both very helpful

Betty the manager is the mvp!!! She helped us resolve a billing issue and was incredibly helpful!

Great service Betty helped me with understanding rent increase

Came in to pay bill Betty helped me and showed me the benefits of the app great personality

Betty is always smiling and great help downloaded the app I wasn't aware I could do as much thank you

Betty was simply fantastic. Great customer service and patience with my needs. Differently a keeper. We need more individuals like her.

Great Customer Service! Betty was very accommodating and professional, while helping myself and another person. All with a smile and good humor, even though it was a bit chaotic with deliveries and walk ins, she was pleasant and very helpful. I appreciate starting my year with such a lovely encounter and great customer service.

Betty was very polite and prifessional helped me with understanding storage hours at location she's great

i spoke with about my things that was going up for auction she was able to assist me with contacting the buyer and receiving my papers and personal items very professional and such a sweet lady. thank you for everything.

This was my first time renting the Public Storage and I’m happy we have chosen this location - safe gated entrance and super easy to move-in/move-out stuff from the space. Betty was super helpful leading me through the move-out process, since that was my very first time doing this - I got confused what were the next steps to take, but she clearly explained me everything and helped out to move-out pretty fast. Thank you, Betty!

Bettie helped me with finding the right park and going over hours I'm confindat my car will be safe

Excellent Customer Service! Clean and safe facilities! Betty was a huge help!

Betty is friendly, helpful and accommodating. Great experience.

Betty was fast and professional s few people in office but she was patient with everyone

Betty was extremely helpful, and I recommend working with her for all your storage needs! Extremely satisfied with our interaction!

Great experience and courtesy from Betty she was super helpful will definitely consider this using this place again.

Came in to pay my son Joel bill Betty was very understating and helped pay his bill also explained me to me how storage works and safe to say I'll be back before the end of the month to rent my own storage

Thanks to the woman named Betty, I had so many questions and she answered them in a fulfilling way, great customer service. Appreciate it! Thanks guys.

I came in wanting to know some prices n Betty was so super helpful and so friendly she was so knowledgeable about everything you guys had to offer very professional I look forward to renting had to add on rented today thank you Betty

Betty had great customer service and was very helpful

Came in to look at storage units Betty showed me several units until I was satisfied. Might have over worked her she didn't complain and didn't gain an attitude professional and easy to work with

Come to this location ro pay bill closer to home and the young lady bettie is always willing to assist

Betty is Great always smilling

Be sure to see manager Betty with any problems you may have. She was very helpful to me!

So far this was a great place to rent from. Betty was very friendly and helpful. She was very professional and explained the whole process to me. I am using the storage this weekend but if the place is as good as the service I received from Betty then this will be a great experience!! Thanks again Betty!!

Betty great help move on went smooth and fast she os great even without speaking Spanish mom helped great lady

Betty is the epitomy of customer service and it’s been a pleasure for me as a consumer that empathizes punctuality and professionalism.

Came in and needed a unit desperately after going back and forth with other rental companies Betty was so helpful and very informative and was able to accommodate me on the spot. Thank you so much Betty!!

Betty was so kind and helpful with her work. Fast and efficient service! She was also patient with my million questions. The fact that she was able to help me with the amount of clients she had in the store was fast and quick

Betty was so helpful she accommodated me perfect because i needed a smaller unit. Very recommendable go to Betty great customs service and very very polite

I come in faithfully every month to pay my bill I rent in Schiller Park but this one is close to home. And Betty is always there Smiling with a positive mind frame she takes my payment with no issue very nice young girl

The unit and staff are very professional and very polite and nice Betty was very easy going with the process happy holidays god bless

Betty very nice .Excellent service.Explain very well that I understand

Betty is the best service everrr .. she so nice and Kool. Thank you for ur service today. she explain everything excellent ❤❤❤

Needed my lock cut, locksmith was there and Betty was very helpful and was able to assist me in getting my lock removed.

Stopped into this location to to get a understanding and a break down on pricing for renting with public storage and I spoke with Betty who was very helpful with explaining everything to me and breaking pricing down for me. I stopped in with a couple questions and ended up leaving with a new storage. I highly recommend speaking with Betty if visiting this location.

Came on bettywent out her way to assist me she was on lunch And still helped me with a storage unit thank you Betty I made a great decision with this location

Betty: es una persona super amable y super buena honda Y me ayudo

Betty great Custumer service, really helpful and really nice. God job

How do I describe the most excellent experience in my life? 🤔 WOW!!! This specific location on Schubert & Pulaski is awesome 🤩 in short, I found out that the city has added outrageous taxes of about $40 for storage of my vehicle but I digress because this message is not about the city but I wanted everyone to know what and who the review was about. Betty from public storage reached out to me to assist me in either moving out of their unit or possibly finding something cheaper and she went above and beyond the call in helping me. Betty, thank you so very much for your time and patience 😁👍 Public Storage RULES!!! 🤩🥰🤗

Betty was very patient with me with renting a unit doesn’t speak Spanish called her mother to translate appreciate all hard work

Betty was very nice an helpful fast and efficient I love her energy.

Very nice woman Betty was dealing with many people and was trying to assist everyone with out anyone being rushed thank you public storage

The Puerto Rican women Betty in there is a real G and the G stand for very “GOOD” customer service she helped me when I was nervous about my moving but I thank, god him self from coming down and help me with my issue and the customer service was excellent. -Thank you public storage

Exelente servicio from betty

Very busy store on today Betty assisted me and very patient broke down how my payment were originally due and what date thank you so much

Very busy location came in to pay bill Betty remained professional at all times even when some customers were being rude. Has a great smile and remained steeler. Great location

betty accommodated me and my moms storage need amazingly!!

Betty is super with assistant customers make sure customers understands public storage policy about Insurance payments and etc she's one of the best customer service satisfaction I'm Happy she assisted me

We put our car there during our trip and it’s the smartest decision ever 🙂

I came in to pay bill Betty was very patient and understanding. Took her time. There was an office full of customers and she stayedprofessionalwith each one of us. Thank you betty

It was great customer service

Betty was excellent very patient and overall respectful. There was an guy in there very rude and she remained calm while there was a office full of people system down and she was working with everyone. Overall great personality and great customer service

Went to get a quote initially and the employee named Betty was knowledgeable & exponentially helpful in giving me a storage space to rent that I could totally afford. Would most definitely recommend her to anyone that would be looking for the same. Even when their system was down she went above & beyond to help in every way she could … Rating ??? 11 out of 10!

Betty was such an amazing and helpful person. Couldn’t have asked for better customer service and support.

Betty was so wonderful when helping me with my storage unit. She has great costumer’s service. I was extremely happy with how she handled and conduct herself professionally. You definitely have a wonderful thanksgiving employee on your staff. Thanks again Betty with the service you provided with helping me with my storage unit

Betty at the 2638 N Pulaski location was amazing, she jumped through hoops to help me when I needed to switch spots. 5 star service!!

Betty was wonderful and helpful in my move out process!

Just to let you know I stopped by the public storage today to take my car on September the 5th around 10:00 in the morning and the lady was there her name betty she was so professional very nice service it's really appreciated and keep up guys with the good job and my next time I need a public storage or any of my friends you will be especially this location number one on the list.

Betty Was Nothing Less Than Stellar, 5 Star Service! She Made Me Confident My Storage Is Stored In The Right Storage!

Thanks for Betty she gave great customer service when I was having problems getting a unit she was very helpful, patient and understanding.

Thanks Betty for helping me fix my issue today I thought, I rented a storage unit but really I rented a parking spot , she went above and beyond to make sure I got what i needed also her customer service was great and was really nice your the best thanks 😊

Betty helped me today with my bill and the amount that was due she went far beyond expectations to assure I was happy. And I am a very satisfied customer. Very respectful young lady thank you Betty

I came in today having problems with my account couldn’t access my storage room due to unpaid balances with the help of Betty I was able to regain access to my storage she was fast and very helpful

Came in to pay my bill Betty helped me she even walked with me to take lock off my unit my experience was wonderfully ill come back after all

Thank you very much Betty for helping me out at the very last minute! Great customer service, you deserve a raise. God bless!!

I want to thank you sooo much for Betty...she was very sweet..honest..n very helpful..I truly tip my hat to her..she a total sweetness...her customer service. On point..

Had questions about storage and parking, as I'm new to the area. I just spoke with Betty and she was amazing! She went above and beyond to help me. So happy with the service and integrity. Thanks for making my day easier, Betty. It's so appreciated.

Damaure was very helpful answered all my questions. I’m satisfied with the unit . Also good run for practice on a motorcycle with turns around the lot . Overall great experience and location highly recommended to bike riders!

Damaure gave me awesome customer service today

Damaure gave me #1 customer service

Damaure is good work.good atención

Had a wonderful experience with the facility. Demarion was very helpful with all my needs. I will definitely recommend this place for all your moving needs.

Damaure was great! and very helpful….a pleasure doing business!

Manny really helped me out of a bind! Thank you so much!

I’ve been asking for assistance for over a month with my bill. Nothing has been done everyone keeps telling me they will call me back and haven’t received one yet. Over all I dislike the customer service and the communication.

This location is not very helpful and I’ve had some rude staff speaking to me. Overall bad customer service and communication. Won’t come to this location again.

Went recently to check storage and found rat droppings, I informed the gentleman at office and he informed that if any damages occur by insurance policy through public storage would cover, I read insurance policy and they only cover up to $200.00 for Vermin damage which wouldn't cover for thousands of dollars in furniture I have in storage, I can't move furniture because we're in middle of purchasing a home and am not about to pay movers again to take everything out just so I can check for damages, meanwhile I bought two rat traps as added security against rats, so a couple of days pass and today 12/19 and unfortunately one of the traps had a large rat, I included some pics. If you use this storage facility beware of rats and poor management no real recourse. I did call management number unfortunately they he told me same thing about insurance.

Manny was very helpful!

We were moving so we rented a storage and bought there lock and they never gave me a receipt, they said computerized, so I never used the storage, and we found an apartment in less than a week, we paid $146.48, so we went back to the office to explain our situation, and all we got back was the money for the lock!! We are Senior's!! They gave a phony number to call the corporate office, and that was a phony Number so I googled it called and my Name and number wasn't on the computer?? So the woman that I spoke to was nice but what the heck take advantage of us! Do Not Go to U-Haul storage on Pulaski and Diversey!! The Are Rip Off! They should have a Law against Preying on Disabled Seniors!!

Clean, well-organized and very conveniently located facility. But what really takes it above and beyond is the staff. Everyone I interacted with was courteous, helpful, and ready to go the extra mile, especially Cecil. Thank you!!

Great I loved it,cheapest in town for what I wanted,and easy online purchase!

Tyler was sooo friendly and helpful. It was customer service which is so unusually hard to find. He was just exceptional. Above and beyond which I really appreciate it.

Aweosme setup process. Fast and easy. Terry was really helpful and Aweosme.

They close at 6:00pm ! If you get stuck inside past 6 you get a warning and after 3 warnings they kick out of storage space. Not so good if you plan moving stuff iside and not getting exis to getting in or out after that time !

Horrible, they need to get rid of snow, especially in door areas, how in the hell do they expect people to get in there storage, I had to make a path to be able to open the door, and move snow with my foot in order not to fall.

I found my storage space.

Ricardo was extremely helpful. Very knowledgeable and kind. Gave me so many ideas on how to utilize my space, and took the time to answer my questions. Definitely recommending this place to friends.

Ricardo helped a lot with the storage ! Made sure everything was good the storage size and explain everything well. Definitely recommend this location!

I been with this public storage for the past Year and half and I must say it’s been the best since day one. Great customer service from the staff. But one of the most helpful and best employee is Tracy and want to thank her for being the best. Thank you Tracy

Great Customer service, Tracy & Eric we're great, and funny. Down to Earth people, but you have to watch your account. Because they'll raise the price on you every six months for $15. So that's a $30 increase over a year. When I called, she told me they go up yearly, then once I showed her that it was 2wice in a year, she changed and told me they can change whenever, and it's in my agreement. Well, I don't see it in my agreement, they are lying and price gouging. Will be moving my stuff immediately.

They were great

Due to some circumstances I needed to get a storage space right away the property manager Tracy was able to accommodate me she was very professional and communicative. Great customer service. I will recommended this storage facility.

Decent storage .. but the rent does increase dramatically over time

Its very convenient location. Great customer service. Very simple process on moving in or out.

Public storage MGR Tracy Has Been So Helpfull Alway Here For Me Helping Me in Everyway! Many Times Going out of her way to Be Helpful &Help Me To Have A Safe Place to Fit all of my Storage needs!She is The Absulute Best!

I had a great experience and the customer service was great. Tracy was very pleasant and I will give this location my business again.

They're nice until you need assistance, or have to call in for an issue. Units have holes in the roofs which drops stuff on your belongings. Pay for insurance, but insurance covers nothing except your exit from the location. Horrible place to do business with

My move-in experience with Public Storage was great! I rented my space online through their contactless eRental option—very quick, easy and hassle free. I just showed up with my moving truck and packed my stuff right on in. Tracy and Ricardo were very friendly and helpful in answering my questions. Thanks!

still charge me for space i move february 12 .. now send me email i move out march 26 still charge for 333.60$ and not pay for 10 days you go to collection ... one star no recomend .. terrible managment store...

Angie was super nice, helpful and fast. She walked with me and showed the units they have. She is one of the most friendly ppl I have ever met. Thank you for your amazing service!

Manny was very helpful and patient in explaining the process. Thank you

Tammy knows what shes doing and has great customer service. Makes the process as painless as possible. Would highly recommend!!!

Great prices and availability.

Great customer service, highly recommended! Tracy helped us find a storage unit that met our needs.

Tracy was very helpful and polite. Ill always come back to this place and i recommend you do too if in need for storage space rental....2 thumbs up...

Tracy was really helpful and friendly. I recommend this place.

Great experience very helpful and quick service Euniece and Tracy have great customer service.

Margie and Eunice great sevice very nice answered all my question will highly recommend

Margie and euniece were excellent!!

Hi my name is Jessica Argueta. I just wanted to say thanks to Eric at the public storage on 2638 N Pulaski Rd. I was there about 15 minutes ago and it was an absolute pleasure. He was so wonderful and friendly. At all times he was willing to help us every step of the way. He made the process so easy. Excellent customer service skills. Thanks Eric. Will definitely recommend to family and friends.

Tracy was great. Explained everything really well. Was friendly and knowledgeable. I give her and the company 5 stars!!!

Tracy was so helpful and thoughtful in making sure I had all the information I needed!

Best service

Tracy was very helpful and professional! So glad I chose this location.

Very quick and easy service! Tracy was great!

Tracy was awesome. Very helpful helped us settle in and have all details. Great customer service!

Really Great Service here! super friendly staff. Tracy was really friendly and helpful. Recommend this place for sure!!

Eric and tracy have exceptional customer service thanks for eric helping me while i was hurt

Eric,tracy,and mel were great he helped me with all my questions and made the experience great. Would recommend public storage to friends and family

Eric and tracy had amazing customer service !! First time needing a storage unit and they helped me with everything I needed. Glad I chose this public storage!

Eric & Tracy were very helpful

Eric and Tracy have great customer service they are excellent associates to have employed within the company.

Erick and Tracy are koo !!

Eric and Tracy was good customer service ! Respectful and Nice

Eric and Tracy were awesome

Erics customer service is delightful I came to make a payment and there was a situation that He handled amazingly great staff highly recommended thanks for your service at public storage

Mel and Eirck were great she was very helpful answered all my questions

Eric and Tracy customer service was great had a great time when I was in the office

First off let me start by saying having to rent a storage as you all know can be very traumatizing and stressful😔. No matter what led you to rent a storage space, You want to know that your things will be in good hands while you're renting. I've been Very Lucky enough to be renting with this public storage for 2 years and throughout my renting there Tracy and Eric have been Extremely helpfu,l always greeting me with Big smiles while going above and beyond by being genuinely thoughtful to their clients like Tracy giving me a ride on the cart to my unit on a rainy or Snow day or her calling me to tell me someone's found my wallet because they had seen the public storage card number in my wallet with her name on it and Eric being kind enough to lend me a hand ( The man is super strong💪💪💪) when I struggled putting some of my things in storage..They both We're very professional when it came to me letting me know all of my options while renting and finding great prices for renting a unit.. I mean I don't know many places where you can find that type of service to where people actually care about your well being and you just can't beat the $1 first month fee. But it's been two years too long and I finally moved today and I just want to say this review was long overdue, but they're like family now. Again I just want to say thank you Tracy and Eric thanks Eric for helping me move some stuff again and Tracy thanks for the Halloween candy, and for you guys being with me through it all.. you deserve so much more credit😇 I see great things in the future for both of you keep being phenomenal and I will be stopping by to say hi...😇💖💯👌

Erick and tracy has great customer service took care of me fast. Highly recommended.

Staff is unprofessional. Bad service and conversation

Erick and Tracy was great with everything

what are the hours on sunday?

Tracy and Mel were good service and beautiful

Tracy and Eric customers service was amazing!!!

Eric and Tracy were awesome to work with. They were very flexible with me as I coordinated everything from the west coast and made it a smooth process. I definitely recommend this place!

Simply the Best💪💪💪😊

Safe environment. Hours aren't the best but we comply. Great customer service!

Tracy n Mel made this easy breezy!

Mel, she was very helpful and friendly.

The storage unit was clean and the staff was polite. With the type of work I do, my job requires I jump from storage unit to storage unit pretty frequently. The manager Tracy has made everything alot easier and quicker than the other places. Thanks again Tracy!

Terrible service and very unprofessional if I can give them zero stars I would. Would never come here or refer anyone unless you want to get scammed out ur money.

If I can give more then 5 strats I would. Ms Erick and Angie rock. They went on beyond helping me on getting the correct right size for my belong. Explain the insurance and the payment method. I am more the please. I would definitely recommend Public Storage at 2638 N Pulaski love thier customer service.😊

Grt8 prices knowledgeable staff.Thanks alot maria.

Tracy is an exceptional employee for your business. She gave me outstanding customer service. She is extremely knowledgable. She answered all my questions and was very helpful.

Eric and Angie were super helpful! Good prices, good first month deal, and a good sized unit. I had injured my knee preparing for my move, so Angie got me a unit in my size close to vehicle parking. Eric even spent 20 minutes and helped me unload my truck. Unbelievably great customer service from down to earth, very chill people. Highly recommend Public Storage at Pulaski!

I give Tracy 5 stars she is always at work when my husband and I go to storage she is very nice and sweet to everyone she is an outstanding worker.

Tracy is fun and very helpful. Always positive and nice. She always has a smile on her face with the best attitude. Come by and rent a spot ask for Tracy she will hook you up with the right space.

Yup.putting a note is for Moving out is necessary

Wonderful customer service! Tracy and Eric helped with everything I needed and got me exactly what I had in mind. I highly suggest this location for anyone who is looking for storage space.

Great costumer service by Eric and Tracy!! Made everything easy and understandable while doing it quickly and efficiently.

I was a customer of Eric & Tracy and they made my experience comfortable, easy and gave me what i was lookin for. Might bring them little cesars one day

Eric and Mel were great they helped us with everything we need. Would recommend to anyone to store with public storage 😁

Tracy was amazing and made a great deal for me that worked and helped me with a space for my stuff that fit my price range and helped me with alot thank you so much well worth the visit.

Angie and erics customers service was amazing they made sure i understood everything

Tracy was very helpful in assisting me with my move in and move out!

Mel and tracy. Mel was so helpful . She answered my questions and even made suggestion that were so helpful. I felt at ease making my decision to rent a storage space.

I had a wonderful experience storing my car at this Public Storage location. Tracy was very accommodating and friendly every time I stopped in. My car was stored there for a month and it was reasonably priced and secure.

Easy way to store your stuff. Quick check-in process, was able to move in some boxes within 30 minutes.

Eric gave me the best customer service at this location.. 🙏🏾💪🏾

Erick customer Service was good helpful

Eric was very nice. I made a mistake with my reservation. He cancelled with no charge or issue. I was able to go online and make the correct reservation and still receive my 1 dollar first month payment. That was a plus because I needed that right now. Thanks for being nice and understanding of the mistake I made. Good day Eric.

Tracy and erics customer service is outstanding much appreciated

Best customer service I’ve ever experienced. These 2 ladies were very helpful Tracy and Katy

Great place to store your stuff

They charge you after you move out, get a storage unit anywhere else. The units are dirty and have roaches the place is disgusting

I love how my husband and I were well taken care of. Tracy was so helpful and so nice. She actually took her time to explain everything to us and enjoyed doing so. She deserves 10 stars.

I would like to give Tracey a shout out for her amazing customer service. She went above and beyond to help me and insure that I had an awesome experience with them. Thank you Tracey! Public storage on pulaski and Wrightwood

Eric & Tracey are the best. 100% satisfaction guaranteed.

Eric helped us get everything set up and he was so great! Took great care of us, he was professional and friendly. Overall we’ve had a great experience using this storage facility and would highly recommend!

Eric and tracy service was amazing

Tracey and Erik has great costumer service and very knowledgeable of what they’re doing

Nice people working at this place.

Service was fantastic ! Eric and Tracey are punctual and professional and very helpful with deciding on what size unit would be more convenient for our storage! Great place ! 👍🏽Thumbs up!

Tracy and Eric were so helpful when we reserved our spot! They waited for me even when I was running late on a Sunday evening—best service ever!!

Eric help me with my unit.. Sweet person, he give me all the information I needed..

Clean, signed up fast, good price for the size

Never had to put anything in storage before. Eric was so helpful. Great customer service!

Always rude and open late.

Stephanie and Eric were great, very professional and helpful!

Great customer service. Thank you for your help Stephanie and Eric! 😊

Eric and Stephanie at Public Storage, Logan Square, have been great from the first contact. Answering all questions quickly and helpfully. Even the day of the move in they were so helpful getting everything set up, checked on us to see if we needed anything, and checked with my moving crew. Thanks --you made this easy

Eric and Stephanie Customerservice was amazing thank you guys

Went to rent a space today with my son and I couldn’t help but to appreciate Eric and Stephanie’s customers service. He went above and beyond all expectations to make sure we understood everything taking his time we do appreciate it.

First time renting a storage unit for my cluttered apartment. Thank you, Miss Stephanie for assisting and providing the information I needed. Many thanks!

Sue and lizette I was very please With how they took care of me

Stephanie made the move in quick and easy

Great experience with this Public Storage location. Stephanie was super helpful, professional and informative, And YES she used suggestive selling on the extra items to bring in extra revenue. Thanks for making my check in process easy breezy!

Eric the customer service representative was very patient and answered all my questions without any attitude he’s extremely friendly and very professional. We went over the contact several times to make sure that I fully understand and was clear on everything that was going on.

Eric and stephine customer service was really good will recommend to friends and family.

Great customer service. Eric and Stephine were great help, I highly recommend public storage

The customer service provided by Eric was phenomenal. He helped me pick out a unit suitable to my needs and walked me through everything. The process was very quick which I liked! I highly recommend this location!

Eric and Lizette gave great CUSTOMER service 👌😁

Eric & Stephanie were GREAT! You must go to this location if you are looking to get in and out quickly and be treated professionally and with respect! Thank you Eric!

Eric and Stephanie were amazing! Made my transition smooth and convenient. Best costumer service I have ever encountered!

Eric’s customer service was amazing and super comfortable. He guided me toward the suitable storage space for all my belongings. I recommend this location.

Eric and Stephanie had great customer service!

Eric was great!

I had one of the best services this day thanks to Ericson the way he treated me and made sure I understood everything making sure that my unit was easy to access due to my injuries thank you public storage for a fancy worker

I work with this Public Storage facility all the time, they are usually pretty helpful. Although when I was having some issues today, Eric and Stephanie were able to help me out and get me moved into my unit. I want to thank them again for their great customer service.

Eric,s customer service wats great

Eric and Stephanie’s customer service is really great here

Ericson and Stephanie’s customer service was great they helped me find a great space.

I went Into the store not really knowing what type of room space I needed but Ericson and Stephanie helped me out a lot! I enjoy this public storage

Stephanie and Eric are the best. Stephanie showed me and rented me a perfect unit with no Hassel

Eric and Stephanie are awesome!! Eric help me bust all the ice off the storage unit and Stephanie got me a new card after I lost mine.

Eric gave us great customer service

Eric and Lizette had great customer service and was very helpful

Home away from home😂 ALWAYS someone here to assist you. Especially if you lose your gate access code non stop like ME😎

Do not rent here! Our unit is full of rat droppings! We don’t store food in our storage unit! Where are all these rats coming from? Secondarily, we started at $150 a month 6 months later we are paying $245 a month! The rent increases started the month after we moved in! Soon we’ll be paying twice what we started with. Sure, maybe there was fine print about massive rent increases. Be warned!

Came to rent a space lizette and Eric’s customer service was amazing not only was it snowing but the property was well maintained

Lizette & Eric were wonderful, totally recommend 🤓👍

Had I known this storage company doesn't allow you to access your unit after their office is closed i never would have used them. After only 4 months of using this facility the rate of my unit went up $15 with no reason. A month or so after that i visited my unit to find the lock was missing or cut off, no one could tell me why. I wasn't given a refund for a month or any kind of help to address my issue. Awful place. Update* after my unit's lock went missing they put a lock of theirs on for me. Only a month later I received an email saying my lock was missing again. I missed the email and never received a phone call. A couple months later before I finally got my things out I had another email saying my unit wasn't secure. I called to ask them to check and was told my unit had their lock on it. When I finally came to empty my unit, there was no lock on my unit again ! A couple things were missing and I'm pretty sure it was the woman at the front desk. As she was supposed to meet me at my unit while I was there and never did. She also stalled an hour before closing and wasted my time and another customer while we stood outside and she told us to wait while she shoveled snow. THE WORST COMPANY! I also called the district manager leaving a message asking him to call me and he never did. Thanks!

thanks to Lisette I got my car and they're fast and I was able to leave and go home fast and continue with the rest of my day

Eric service was perfect thanks eric

Eric custermer service was great

I am 7 months pregnant, and I have a 2 year old son. Our moving company was late and extremely delayed causing us to be late to get to the storage unit within the appropriate timeframe. The manager Stephanie was so kind, understanding, and accommodating. She made it work to help us during a time that could have been much more stressful. Her thoughtfulness and action is beyond appreciated, and I hope that other companies and employees can learn from her interactions with customers. We are very pleased to be at this Public Storage.

I really appreciate Eric so much he made life easier by renting me this storage you guys are really great thank you I would definitely recommend this store to my people

Eric and Stephanie were very helpful getting me to the perfect spot for my stuff. They are very professional with the customers I will tell all my friends and family to come rent here.

Eric and Stephine are the best people u could work with ,thank God... there are the best customer service u could ask for. See I was not going to press delete lol.

Eric was very helpful and there was great customer service here . Thanks for the help.

Tracy and Ericsson were very helpful and nice .

Eric was exceptional and very helpful every step of the way ! He helped us get a lease for a storage unit and a parking spot so easily it was in and out! I would definitely recommend This Public Storage location to anyone. I would give this place 6 stars if I could !

Great price for long term storage

Erics customers service was great he showed a space that would fit better for me ioriginally was looking at for something small thanks Eric

Excellent service.

Eric and Stephanie provided great service! Eric gave us a detailed walk through of our unit and details for our rental. I highly recommend using Public Sotrage and can ensure you’ll have a positive customer service experience with Eric and Stephanie.

Eric service was excellent. Very great service.

Great service by Eric.

Eirc has the best customer service ever I really appreciate his help and thank him for his service here at public Storage thank you

Eric’s service was great, fast and friendly

Erik service was quick and easy to understand. Awesome!

Stephanie has the best service hands down she helped me get a perfect spot for my trailer. Thank you Stephanie

They have great service made sure we understand

Gotta thank Eric for the great customer service n smooth n easy transaction process for my unit couldnt be any more satisfied highly recommended!!

S/O Eric and Stephanie for exemplary service they truly know how to treat a customer honestly they have the fastest service I’ve had at a storage facility service fast friendly definitely recommend this place!!!!

Came in for a reservation , rental process was quick and efficient thanks to Eric and Stephanie I highly recommend you come speak to them personally.

You will be required to pay the entire month, after the 6th, even if you give sufficient notice. No pro-rate. Hours are HORRIBLE for working people. Unit can be difficult to open. U MUST BUY THEIR LOCK and the can go thru and re-do the locks at any time to force you to buy their lock again. Your basic RIPOFF business.

The Public Moving And Storage forced me to pay for whole month of September because i didn’t vacate the unit on 31 August but on 3 September,and i found out that they can use the storage even I pay for September,I tried to get in touch several times with manager but no one answering,don’t aspect normal treating from them, they will just tell you that will send your bills to the collection companies!!!Be away from Public Moving and Storage!!!!

Eric helped us find a parking space for our new car. His customer service and speed of process was excellent! Highly recommended!

Good customer service from Eric. This place is well-maintained and has drive-up units. Only downside is the limited access hours.

Stephanie and eric are awesome help .5 stars to them

Leslee stephanie and erics customer service was very outstanding

Came in to pay a bill had a few discrepancies but thanks to Eric and stephanie they sorted it all out for me 10 stars

Came in last minute to rent a space thanks to Stephanie and Eric for there great customer services definitely recommend coming here.

Leslee was great and fast to get me set up with my unit!

Stephanie was very helpful from start to finish. Property was well kept.

Leslee was very helpful and informative.

Leslie was very friendly and gave us a good tour and explained everything very simply. She also helped us pick out a size storage we needed.

Leslee and Stephanie explained everything wonderfully Thanks

I tried to keep my patience as long as I could, but it's coming on 2 weeks now and nobody here has done a thing for me. Short story: due to Public Storage’s mistake, I wasted almost $600 and even after dozens of calls and messages to everybody from Regional Manager, District Manager, Property Manager, and customer service, and have barely even gotten responses, and absolutely no help from anybody. Full story below. I was moving out of my apartment and rented a unit to keep my things for the gap between my leases. I enlisted the help of a couple friends and a big U-Haul truck (around $60) and we blocked off our whole day to get it done. When I check in for the unit, I’m explicitly promised 24 hour access for the first day to move in. After hours of loading the truck, we brought it all to the space and tried to get past the gate, but access was denied. I called customer service. They couldn’t grant me access. I called every number given to me by customer service many times and left messages to each, no response. After waiting in the parking lot for 30 minutes, it began to get dark so we had to drive everything back to my apartment and unload the truck again and return it. This was the only day I had friends who could come help me before I had to be out of the apartment. I had to book a last minute appointment with a moving service for two days later during business hours. Two days passed and still I heard nothing from any of the managers I tried to contact besides one voicemail telling me to call back (surprise, my call back wasn’t answered either.) After everything was finally in the unit, I spent a total of $587 on the help moving in. That was $587 I would have kept if public storage hadn’t made a mistake. I don’t make much money so That’s $587 I was not prepared to lose and I CANNOT AFFORD to lose. Losing that money has created major complications for me and caused me so much stress because I have almost nothing now. Public Storage still has yet to do anything for me, not even taking my problem seriously. I got a single brief apology from somebody who told me he couldn’t help me but promised he would be in touch later. Almost a week later and this promise has still not come through. I wouldn’t bother with it so much if it had just been an inconvenience. But this has had real consequences for me and I feel as though not a single person at public storage cares about it at all. Absolutely never using this company again.

Stephanie and Leslee are kind and helpful. Clean enough space.

Leslee and Stephanie are Awesome 😁💖 Thank You Guys for the Amazing Service 😎🎉🌅

Leslee and Stephanie provided fast and convenient service , it was totally worth the trip !! Thanks guys

Great service from Leslie

Leslee is very helpful through out the whole process! Really recommend this place!

Great service. Nice people to deal with . Thanks to Leslee and Stephanie

Met with sue and was very pleased with the curiosity of detailing the storage units Available. THANK YOU

very satisfied with the service. I would like to increase the working time

Stephanie was a great help with getting me a unit

Stephanie was very helpful getting a parking spot picked out. She went out with me to make sure it would work, and offered several options to choose from. Access in and out of the facility is easy and convenient - no complaints at all!

Yesenia was very helpful.

Yesenia and Amanda were great help with questions I needed answered. Very customer service oriented Every time I walk in to make payment they already have my account pulled up and are ready to take care of me, it's literally an in and out they are very helpful great service. Thanks public storage!

Tia the manager gave me all the options to make the right decision on my storage unit( even saved me a few bucks) they were patient with me even though I had to cancel a couple appts with them.

My overall experience here at this Public Storage was amazing! When first got to my unit, Stephanie was really helpful and made moving in the easiest thing to do in the world. She also told me about their first month for a dollar special that I had no idea about. When I came back to grab all my things from the storage unit, Yesenia and Sue helped me out and I was able to close my storage unit and be on my way in less than 5 minutes. Quick, easy, and simple is the only way I can describe my time here.

MARGIE, WAS A GREAT SERVICE TO ME AND MY FAMILY VERY PROFESSIONAL AND HELPED US A LOT AND SHOWED US AROUND TO THE BEST OF HER ABILITY AND WE FELT VERY WELCOMED.

MARGIE, She was very helpful and helped me the best with her customer service and sales experience she was great.

MARGIE, HELPED ME AND MY MOM GET OUR STORAGE UNIT SHE WAS SO HELPFUL AND VERY PROFESSIONAL WITH HER SERVICES SHE WAS A GREAT HELP AND WE WERE VERY COMFORTABLE WITH KNOWING OUR STUFF WILL BE SECURED.THANKS AGAIN TO MARGIE FROM PUBLIC STORAGEON PULASKI 👏👍👐🤗