Some of Our Top-Tier
Security Features
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Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
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- $1 First Month Rent Where Available
- All rentals month to month
- No credit card required
- No Obligation to rent
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Public Storage Self-Storage Units at 2835 North Western Ave, Chicago, IL
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
-
5'x5'Online only price$ 47/moSmall 5'x5'- elevator access
- inside unit, swing door
$ 47 /mo $ 52Best Price Label+ one-time $29 admin feeHurry! -
5'x5'Online only price$ 55/mo
Small 5'x5'- elevator access
- inside unit, swing door
- near door or elevator
$ 55 /mo $ 61Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
-
5'x10'Online only price$ 57/moSmall 5'x10'- elevator access
- inside unit, swing door
$ 57 /mo $ 64Best Price Label+ one-time $29 admin feeHurry! -
5'x10'Online only price$ 71/moSmall 5'x10'- elevator access
- inside unit, swing door
- near door or elevator
$ 71 /mo $ 80Best Price Label+ one-time $29 admin fee2 units left! -
7.5'x10'Online only price$ 138/moMedium 7.5'x10'- elevator access
- inside unit, swing door
$ 138 /mo $ 159Best Price Label+ one-time $29 admin fee1 unit left! -
7.5'x10'Online only price$ 150/moMedium 7.5'x10'- elevator access
- inside unit, swing door
- near door or elevator
$ 150 /mo $ 173Best Price Label+ one-time $29 admin fee1 unit left! -
7.5'x10'Online only price$ 170/moMedium 7.5'x10'- elevator access
- inside unit, rollup door
- near door or elevator
$ 170 /mo $ 196Best Price Label+ one-time $29 admin fee1 unit left! -
5'x15'Online only price$ 177/moMedium 5'x15'- ground floor
- inside unit, swing door
$ 177 /mo $ 203Best Price Label+ one-time $29 admin fee2 units left! -
10'x10'Online only price$ 187/moMedium 10'x10'- elevator access
- inside unit, swing door
$ 187 /mo $ 196Best Price Label+ one-time $29 admin fee1 unit left! -
10'x10'Online only price$ 192/moMedium 10'x10'- elevator access
- inside unit, rollup door
- near door or elevator
$ 192 /mo $ 202Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 192/moMedium 10'x10'- elevator access
- inside unit, rollup door
$ 192 /mo $ 202Best Price Label+ one-time $29 admin feeHurry! -
10'x15'Online only price$ 282/mo
Large 10'x15'- ground floor
- inside unit, rollup door
$ 282 /mo $ 296Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
Just some of the security features you can
expect at many Public Storage locations.
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Avondale Storage Units Near Kennedy Expressway
Avondale Public Storage is the place to go for a variety of self storage options along Interstate 90 on the northwest side of Chicago.
Less than a half-mile north from the intersection of Western Avenue and Diversey Avenue and flanked by the North Branch of the Chicago River, this facility offers a large selection of indoor storage units and outdoor storage units in different sizes.
A manager lives on site at the property and there are also enclosed units designed for vehicle storage.
Days on the field or days at the pool at nearby Wrightwood Park are a piece of cake to get ready for, when storing backpacks, sports gear, swimming gear and more in a 5x5 storage unit at this facility.
Families living in Roscoe Village, West Lakeview or Bucktown can easily declutter a crowded garage or basement with the help of a 10x10 storage unit to hold boxes, tools and other bulky household items.
A blossoming business along Elston Avenue getting ready to move into a bigger space can keep all supplies, equipment, inventory and furniture in a 10x25 storage unit until the new digs are ready.
One of Chicagoland's most culturally diverse neighborhoods, Avondale is a special place for residents and local businesses to call home – and it's a community Public Storage is proud to serve with cheap storage units and exceptional customer service throughout the year.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 661)
Rebecca was very informative in all the services they offer and I was very pleased with her customer service today.
I was assisted by Rebecca and she helped me have a good experience with the Public store. If you go to the Western location look for Rebecca, she will make it easier for you
Great customer service from Rebecca today. She helped me with getting a space rented today very efficient. Thank you!
Thanks I stopped to check my charge and Rebecca was so nice and professional to fix everything. She helped way too much. Great thanks.
I came in to make a payment today and Rebecca is always cheerful and accommodating. She knows me by name and that means alot! Thank you!
Staff was very thorough and friendly. Office is very professional and well kept.
I have used other storage companies in the past due to frequent moves and gaps inbetween moves but by far this has been a great experience so far!! Brittney called me in the morning to help finalize my unit and answered all my questions. I ended up just going in person to make it easier and also check out the unit. Brittney was amazing with helping me change my unit after realizing I booked one that was too small and she showed me to options. The place is also very clean compared to others that I have been to in the past.
Rebecca helped me get up the PS app today so I could access my parking space at Pulaski. Thank you for your help!
Sarita and Rebecca muy buen servicio gracias por la ayuda todo salió bien
Rebecca helped me with getting a space rented today. She gave me a great deal and was very good at explaining everything.
Thank you for your help!
Facility has no heat, even though it's advertised online as having. When it's 20º outside it feels like it's 0º inside the facility.
Staff is really friendly though.
I have been renting at the Western Avenue and Diversey location since 2021. I can’t say enough about Rebecca, the property manager. I’ve used other storage facilities and no other manager comes even close to the level of customer service that Rebecca has provided. I like doing business with public storage because of Rebecca! Clara M
Rebecca was amazing! She helped me out and answered all of my questions. Would recommend this location to everyone.
I have always had a wonderful experience with Rebecca at Public Storage. She consistently goes above and beyond to provide outstanding customer service. Rebecca is professional, friendly, and incredibly helpful, making every interaction smooth and stress-free. Her attention to detail and willingness to assist with any concerns truly set her apart. It’s always a pleasure working with her, and I appreciate her dedication to ensuring a great experience. Highly recommend!
Great customer service! Rebecca immediately responded to my voicemail and we set up a time to meet. Rebecca was kind and knowledgable. I wasn’t planning on signing up so quickly but the whole experience gave me confidence in management and I rented on the spot. Thank you.
Be very carefule when you rent from this facility - 2 months ago I rented a storage unit for 6 months and I just received an email that my monthly rate was going up from $100 to $138 per month. When I signed up they told me the rate was locked in for the duration of my rental and now they are changing it. They do this because they know you might be out of state or country and thus cannot move your stuff. Very very shady and unethical business practices
Rebecca was extremely kind and helpful with my transfer. Thank you!
Rebecca is the Best. You have a Great person working for you. Thank you for having Rebecca the Best
Great customer service would recommend. Rebecca and George has been a tremendous help even though George was in training he is knowledgeable about the job. You guys are appreciated at 2835 N Western Ave
There aren’t a lot of brands I’m loyal to, but my experience with the team at this location has continued to make me loyal to public storage. I want to give us a specific shout out to Rebecca and George.
I had major issues with a moving company delaying my stuff for over 2 weeks. The team at the office at Public Storage was incredible helping me get through that time. They even proactively called to check in when they noticed my unit was still empty. They made themselves available to supervise the delivery when the ETA kept changing up on me and I was having a difficult time making sure I could be there.
I highly recommend this location. You’ll get the full service experience, especially during the office hours.
Rebecca and George made my unit transfer seamless and speedy — very welcoming and friendly staff! thank you!
Excellent, Outstanding and Exceptional Customer Services and Professional Assistance by Brittney W!
Rebecca, George and Brittany W were in the office assisting me today.
Customer service is quite helpful in answering your questions and enable you to have a smooth transaction.
Rebecca and George were extremely helpful getting information of my storage in Lincoln wood. They both assisted by calling two different public storage managers to acquire information I needed. Unfortunately, I could not acquire it through the app. I’m all set to load more items into my storage tomorrow morning with their assistance. I’m very grateful for the kind professional assistance.
Regina Rivero- Tenant
Brittany W great customer service
Rebecca has a very charming attitude and is wholesome human being !
Rebecca was great! Super helpful and knowledgeable.
Rebecca has the best customer service I’ve seen since dealing with public storage thank you Rebecca and merry Christmas
Rented a space with Rebecca today and she was amazing! She helped me out tremendously. She is very patient and understanding. She also speaks Spanish. Thank you!
Rebecca was awsome, she showed me options and explained the process.
Customer Service Rep Rebecca is so professional. She has the most sunny disposition when interacting with me. I appreciate her help and advice on moving products and storage size.
I have never had a problem here, very easy experience. Good service and friendly people especially Rebecca.
Mari has amazing customer service,super helpful and friendly. She works hard to keep the property clean.
Rebecca is the bomb
If you ever need anything or info she is the girl to go to
I have used Public Storage multiple times over the last few years. I always use the same location.
The space at 2900 hundred block of N. Western Ave. in Chicago. There is one reason that this happens. REBECCA!
Moving is hard enough. But, Rebecca eases the pain! Her customer service makes the experience of moving in and out of the facility the smoothest part of the day. She always remembers my name! She always has a smile.
She always has all the answers to my questions at the ready! This woman even helped be with my garbage!!!!!! My friends don’t even do that!!!
This is the best storage spot in the city. Hence they are always busy.
Book early! Rebecca’s got you!
Rebecca was very informative and did a great job showing us the space and making it easy to pick the right storage unit for us.
Rebecca was amazing. She helped me find exactly what I needed, gave me a tour of the unit and gave a great experience through it all
Mari was super helpful and helped transfer me to a smaller unit. She saved me a lot of time and money. Great Customer Service.
Rebecca just helped me with getting a storage space rented today! Thank you for your help and kindness.
Rebecca was wonderful! Highly recommend
Rebecca gave great customer service today and was very welcoming! She helped guide me to my storage unit and made it easy for me. Thank you!
Rebecca was so nice informative about spaces and letting me know hours and offering help if needed
Rebecca was so amazing and helpful with any all questions that I had. Being my first time using a storage locker she made process smooth and seamless. Definitely recommend using this facility to anyone who needs to store their items. Thank you!
Rebecca was very helpful and patient with renting a space to me today. Thank you!
Ever since I met Rebecca at Public Storage, she's been very helpful, kind and pleasant. I'm very appreciative of her customer service each time I visit or call her and she assists me. I'm thankful and grateful for her efforts.
Rebecca was extremely helpful. Wonderful customer service experience.
This location has excellent customer service. I want to recognize Rebecca for being super helpful in answering my questions and being proactive in communicating with me. Thank you!
Absolutely amazing customer service! Big shout out to Rebecca 😊
Rebecca was Amazing! Thank you SO MUCH for getting me situated with a storage with enough space needed for my items! If possible I would double the stars! ⭐️⭐️⭐️⭐️⭐️
First time storage renter here! I had so many questions and Rebecca was there to answer them all! She has great customer service, intelligence, and kindness! I said yes to a unit quickly. I feel like my stuff and properties will be safe in the care of this unit and with Rebecca’s help!
Rebecca gave wonderful customer service! She was very polite and wouldn't change a thing. Thank you!
Thank you Rebecca and Christina for helping me out today in securing a storage space. Very nice and helpful ladies !
Rebecca was incredibly helpful in making the move out experience as easy and affordable as possible. Amazing customer service, 10/10 would recommend.
Rebecca is always friendly and helpful when I come to the the storage place.
Customer service at this location is excellent! Rebecca is always very helpful and is there when she says she'll be there. Thank you!
Rebecca was great! An absolute pleasure having her help me out! Thanks Rebecca.
Rebecca is the best as always and was able to save me some money today. Thanks for your help as always!
I was helped by Rebecca today. She was great and answered all of my questions.
Thank you!
I'm very happy with the service here at Public Storage. Especially with Rebecca she is the best! Thank you.
I had Brittany help me she was amazing . She was very nice and patient and professional.Thanks so much Brittany 😊
I had to move into a smaller space and it was so easy and everyone was so helpful.
Rebecca is amazing woman she always try so hard to help me out in jams she's an inspiration to hard working woman out here in the world. She always brings a warm comforting feeling to the office when I walk in. She deserves more then just 5 star ratings. I love that woman and she will always be such an inspiration to public storage
Impeccable service!!! Thank you Rebecca!!!
I've been here for over ten years. I'm a satisfied customer!!!!
Rebecca was great and knowledgeable at helping me get a storage space rented today! Thanks for your help!
Rebecca was amazing. Actually made moving a good experience
Rebecca gives exceptional service.
Brittany was very helpful with me!!!
Rebecca was very helpful and also polite. Definitely recommend This storage facility
Rebecca has been a great help during our move. I will definitely come back here thanks to her great customer service.
Rebecca thank you very much! Very helpful in my public storage needs. Ever so grateful!
David Riley
Dear: Rebecca,
Whether it is in a time of trouble, or just to much stuff at the house, you and your
staff at 2835 N Western Ave are the best.
Clean - AAA
Helpful- AAA
And no I'm not family....
Sincerely ,
David E. Riley, Customer.
Rebecca Has Been Helping over the last year with my storage
She's been very helpful and caring for me. The space is very spacious and feel very safe Highly recommend
Thank you Laquitha for all of your help today with my transfer on units. You are really nice and very professional
Process was quick easy and affordable
Rebecca was absolutely wonderful! She was extremely thorough , helpful and such a kind person! Definitely recommend this place.
rebecca went above and beyond to help us out and make sure we had all the information we needed in these stressful times we’re having while moving! Thank you for the kindness
Rebecca was wondering help very patient with me my space was okay also
Rebecca was so friendly & helpful. She answered all my questions and took the time to show me different units. She provided me with extra information that was very helpful to me! I Recommend this location & working with Rebecca if she’s there!
Rebecca is an absolute angel she helped me with everything. I couldn’t have asked for better support. Definitely made my day and walked me through what I needed to reserve my spot!!
Great customer service especially
with Rebecca,she was very kind and explained all the detail also answers all my questions.
I had a great experience renting a space with Rebecca today. They had a great half price promotion going on and saved me a lot of money! Thank you so much you she made my move in experience a lot easier today ! Thank you!
Rebecca was so pleasant ! As soon as I walked in the door she greeted with an infectious smile! I am happy to be at this location. Thank you for your service!
I had to move my things into storage after COVID, and I was apprehensive about public storage, which one to use, scams, etc. Rebecca and her team were nothing but professional, polite, and accomodating during my several years using the facility.
I think that the app is intuitely easy, using the code boxes to get in and out of the facility were convenient, and the staff did everything they could to keep the facility clean, lights up, plenty of carts, elevator responsive, and an overall feeling of me and my belongings being safe and secure.
The location was perfect for me, and I wouldn't hesitate to use Public Storage again.
Rebecca is a one person powerhouse, amazing customer service - the facility itself is great as well - recommended all the way around
Rebecca was great just rented a space with her. She remembered me from having rented 18 years ago! Nice to see a familiar face. Thank you!
This was my first time renting from them. The whole process was so easy and affordable. Rebecca was the best when I had to check out of my space. She was so patient and helpful. If I ever need to rent a storage unit again, I will be back.
⚠️⚠️⚠️Lazy staff at front desk manager Rebecka was her name never again will I use this service DONT WASTE YOUR TIME HERE GO SOME WHERE ELSE FOR BETTER SERVICE! They don't know how to treat customers 😒
REBECCA IS NOT IN THERE WITH A SMILE IDK WHO LIED TO YOU SHE NEEDS TO BE FIRED AND REPLACED
I rented a space with Rebecca today at Public Storage. She was great! Thank you so much!
After getting the run around at 2 other storage places I was ready to give up but then I went to the Public Storage on Western and thank the lord they had exactly what I needed and at the right price. The young lady Mary got me in and out and on my way. I would recommend anyone in the area that needs storage to visit Public Storage on Western.
Mari was so polite and sweet. She was so patient and helpful. She helped me alot. Wish more staff was as nice as her. I love Maris attitude, had a few questions that needed explanation and Mari (with an I) not only explained it perfectly but also walked me through everything and made sure everything was correct. A true gem. Thank you again.
I'm back here again with Rebecca transferring my things to a bigger unit. She is the best at what she does and I appreciate her customer service. Thank you!
I want to say that this PS was very easy and conveinient to use. The people who worked at the facility were very nice and helpful. In fact, the woman who I interacted with (I wish I could remember her name) was AWESOME and deserves a raise. My only complaint is how Public Storage constantly jacks your rate up. It feels like a little bit of a bait and switch and taking advantage of people when they're transitioning. Not at all the fault of the employees, but corporate greed. I would recommend this place, but don't stay more than a year. ...and I just remembered that they only have 2 working flat carts out of 3 and the wheels on the things suck. You start hitting bumps and all of your stuff will start falling off of the cart. For as much as even my little 5x5 cost over a year they can afford to get more and better carts to move to your unit.
Muy excelente servicio Rebeca nos atendió demasiado bien
My first time reserving a unit was super smooth with Mary helping! I got to see the space before signing and never felt pressured for any upsells. While on the top floor and the elevator can be slow, the place was very clean. Mary was also patient with my questions and super nice.
Rebecca muy buena atención,amabilidad y comprensión.
Rebecca helped me out tremendously with my move in today. She was a great help due to it being last minute. Thank you !
Customer service dealing with Rebecca was great! She has a great personality with dealing with people. She is kind and considerate and overall a great person. Thank you!
I would highly recommend the Public store on Westren Ave the service was fast and Rebecca went above and beyond to help me
Great customer service and speedy service! Thanks Rebecca and Mari!
I appreciate Rebecca being in the office each time come to make my payment. She is very kind and informative. I recommend her for a promotion. Thank you!
Rebecca and Mari are great!! Their customer service is excellent!
Rebecca was a great help
I enjoyed talking and getting to know Christina and Rebecca today. I liked that they took their time and asked me questions and took me to see the space. I also liked that they gave me a unit next to the elevator. Thank you ladies!
Great service Rebecca was great Thank you for every thing
I am writing a long overdue review. I have had a unit here for almost 3 years now, and cannot be more thankful to Rebecca for her help in selecting the right unit. She remembered me recently when I came back recently to re-arrange my storage unit. Very clean and safe facility with amazing customer service. Thank you!
Rebecca is the best so helpful always. Willing to help with whatever, friendly and approachable, and keeps the property secure. She always knows who is there loved renting from here for 3 years.
I have rented from Public Storage on several occasions, and in several locations over the years. I have never experienced the fantastic level of customer service that I received at this location, 2835 North Western Avenue in Chicago. Rebecca and Angel are outstanding! They assisted me every step of the way. Public Storage is lucky to have them and I wish that other customer service representatives would take a page from their book. Because of them. I would recommend this location to everyone. Thanks Angel and Rebecca!
Rebecca and Tyrianna were so helpful and kind! Very professional. They made my moving process so stress free and easy. Super easy to use the app and get in contact with them for help. I would definitely work with them again!
Rebecca is the BEST!!! PERIOD
Rebecca gave excellent service today. She is very patient and the place is very clean.
Rebecca and Bill’s attention to detail in customer service is A++!
Storage facility is super clean! And love they have a package delivery service!
Rebecca has been so helpful and friendly, both times I’ve interacted with her. I was downsizing my unit, and the morning of my transfer she was able to snag an even closer unit, just 3 doors down from my current one. She kindly broke down prorated costs for me, and helped me with all of my questions. Thanks, Rebecca!
Rebecca assisted me today !!
Rebecca is the best on customer service 👍
Le doy a Rebeca el 100 por%desu atencion
Rebecca just took care of me here in the office. She is a very nice and pleasant person. She knows me by name when I come to pay my bill. Thank you !
Just paid my bill with Rebecca and Brittany today! Ive been with Public Storage for awhile ans have always received great customer service. Thank you ladies!
Fantastic! Always great service!
I was really pleased with the help of Tina hHughes . She explained everything about what I would need and the size of storage that would fit my belongings in and insurance and even called and explained it to my daughter . She was very helpful. Thank you again tina I’ll be seeing you soon . When I put my stuff in your storage space I appreciate everything you did for me . I’m from Mt Vernon Il and will be move here soon thanks again
Muy bueno la atención al cliente de la sra Rebeca los recomiendo
Brittany W was very patient and kind. She took her time to show me and walk through everything. Thank you
Rebecca helped me with downloading app on my phone to open the gate today. Thanks for you help!
Safe, secure, clean, management is very helpful. Had a locker here for 2+ years and Rebecca was amazing to work with. Easy in and out - no complaints!
Rebecca is an awesome person great personality!
Thanks for taking your time and showing me the space!
Rebecca helped me set up the PS app today! Her customer service is outstanding and she is very informative!
Thank you!
I rented a space with Randal over the weekend and just wanted to say he did a great job!
Fast and easy experience!
I met Rebecca in the office today and she was pleasant and friendly.
Thank you both!
Rebecca it's the most professional and efficient person that has serviced me she's awesome.
Rebecca is a gem, always pleasant, courteous, helpful and beautiful spirit. Serves with dignity and integrity.
Rebecca is always wonderful and is a great help. Always remember my name and a smile on her face that is genuine through all these years.
This is your standard storage unit facility, but what makes it great is Rebecca. She seems to always be there and is extremely helpful anytime you need something. If you value customer service then go here!
KAYLA WAS VERY HELPFUL AND ACCOMMODATING AND PERSONABLE.
THANK YOU!
Rebecca and Laquita were very helpful, friendly and accommodating.
Thank you ladies!
I was back here today and Rebecca assisted me with making a great choice in downsizing so I could save some money. Thanks very much for your help!
Rebecca is amazing! I have been a customer since 2004 and she always remember even though I only come every once in awhile! Great service!
Clean space. Excellent friendly service. Rebecca and Kayla have been wonderful.
Rebecca was very helpful and handled everything I needed.
I was very impressed with this Public Storage location. Great Staff, especially Rebecca who was very friendly, knowledgeable and professional. The storage area was super clean and the online map they provide, led me straight to my storage unit. Really happy with their services & prices. I would definitely recommend this Public Storage location to anyone.
Buen servicio.... Siempre cordiales... Agradecida con Rebeca que siempre me ayuda con mis preguntas ....
Today I visited my storage and miss Rebecca was very nice as usual and Randall
Very good service and facilities. Helped with getting the correct size space. Recommended!
Rebecca was very helpful. Gave me a full walkthrough and made sure everything was set up for me to start moving my things in right away.
Wonderful service! Very nice staff and thorough explanation on everything, Rebecca definitely helped me with all I needed and gave me the best convenience and promotion! Walked me through the storage and helped visualize which size is the best, really concerned what I concerned and answered all my questions perfectly it was very great experience! Id highly recommend who wants to reserve public storage in north of chicago city area to choose the western location.
Rebecca and Randell is great . Rebecca runs this property professionally and so Helpful. With such an uplifted kind personality. Randell is so kind and so eager to learn and to do his best.
They deserve raises and increases. Because of how thier customer service is and thier attentiveness is to the customer.
I had a problem trying to pay my bill and Rebecca, the property manager was very helpful. She suggested several payment options and was very nice and professional. I have had my storage there since 2017 and it's always a pleasure working with her. I came in today (3-31-23) Rebecca & Randle took care of me and they were very helpful. They are both very friendly and their customer service is a 10. They made my transition from one space to another really smooth. Thank you both!!
Rebecca was super helpful, got me all squared away.
I just rented with Rebecca she is the best! She waited for me to get here after the office closed. Grateful for your service!
The property manager, Rebecca, is nothing but wonderful. She's very friendly, attentive and helpful in all aspects; goes the extra mile to assist you even when the issue may be out of her control. Service like this makes you want to stay and feel extra safe about renting a space.
Gasta and Rebecca are professional and knowledgeable. They both deserve a hefty raise. Thank you for making my experience enjoyable.
Nice clean safe environment for my things. Rebecca and all the employees were great in the office.
Came in to rent a unit about an hour before closing. Rebecca was very helpful and knowledgable. While discussing the units we had great laughs and she just made my daughter and I feel at ease.
Rebecca knows her business! I would highly recommend her to anyone looking for a storage solution.
I just rented a space here with Rebecca and Tierra.Very fast and knowledgeable! Thank you ladies for your help! Thanks to Betty for her help too!
Rebecca has been great with her customer service since I've been storing here. Thank you so much !
Just rented a space here with Rebecca. It was very fast and efficient. Thank you for your help!
I paid my bill with Rebecca here on Western and she gave great customer service! Thank you!
I just made my payment here with Rebecca. Even though my storage is elsewhere she's always nice and attentive when I go there. She also gave me some advice on downsizing to save some money. Thanks for your help!
Rebecca was so helpful. I have never gone through the process of renting a storage locker before and she made everything so quick and easy. She is extremely knowledgeable and professional. I had a million questions and she answered every single one in depth. She provided above and beyond service and made a very nervous and anxiety filled process so much easier. She was patient with me and I appreciate her so much.
Rebecca was fantastic!!!!
Betty was pleasant helped me out with located and using the app.
I came into today only to find out that I was locked out of my unit. This was my fault because I am behind on my payment. Betty worked with me and allowed me to drop off the suitcase I had with me. I really appreciate the help I received today and I’m very happy I chose Public Storage to store my personal items
Betty was so helpful! She really was exceptionally kind and accommodating to our needs! The best!
Betty is the best and most helpful woman out there!! You will be lucky if you get her.
Betty assisted me with location of unit great customer service positive attitude
Came to pay neighbor Bill Betty gave Me some information on storing at western location I'll be back in February
Betty helped me get situated amd was so friendly and helpful, and the facility seems safe and clean!
Came in to pay my bill young lady was just opening the door so polite and sweet becky and bettie is one if the greatest
Edited 1/3/21- Though I assume this is probably standard in the storage industry, Public Storage routinely raises their fee, and it's just about out of range for us now. Also, we are on the top floor. There was water damage visible on the ceiling, but they assured us that the roof leak had been repaired. But it reeks of mold/mildew in our unit. (It did not smell when we moved in, or we wouldn't have accepted that space.) So, everything we have there will stink, and we won't take anything there that could pick up the odors. No longer happy with Public Storage, and we are shopping around to move elsewhere.
So far, so good. We recently rented a storage unit at this location. This is our first time doing business with Public Storage. We were looking for a unit somewhat close to home with the best rate at the time on the size we needed. I was impressed by how friendly and helpful the staff were! Rickey was the employee that walked us through the process, and he was fantastic. He was new and training, and it all still went smoothly. They ask a whole lot of questions, I assume to be sure that you've selected the correct size for your needs, so the initial visit is not fast. We have yet to move anything into the space, but I anticipate all will continue to go well.
Very friendly people work here and let us store a trailer overnight in the locked parking which was very secure. If I needed to store anything, I would definitely go here first......
Rebecca the manager is very nice and helpful! I really appreciate how clean this facility is!!!!
Rebecca is great. Made the process quick and easy. Came into today 3 years later and she is still awesome
Rebecca is super friendly and understandable.
Yesterday I stopped in to inquire about a space and it was quite busy and hectic. Tyrianna managed to greet & assist me with no hesitation. She was very accommodating an also made sure I had everything to make my move easier. Thank you for being attentive to my needs and concerns Tyrianna!!
Rebecca is the best. She’s always attentive, polite and sweet. She’s a great manager. I like her alot.
I’m the midst of a hectic move - I came to Public Storage to rent a unit. Rebecca helped me immensely! She not only took the time to find me the right size I needed, she made sure I got the best deal available. I have since been back to change to a smaller unit and again she set me up. Rebecca is definitely an asset to Public storage. She is very friendly, knowledgeable about what Public Storage has to offer and goes out of her way to help. Rebecca represents Public Storage well.
I just came to pay my bill and Rebecca gave great customer service. Thank you!
Great custermer service Rebecca is very helpful and curious.
Always willing to to help in any way possible.
Thank you for your service.
Great, clean units with a super friendly, professional and accommodating staff! Betty was incredibly helpful!
I needed a cart and Betty and Tyriana were awesome. They helped me with a cart and made my visit excellent! Great location!
Came in the office to vacate Betty did all she could do to keep me as a customer but my time has came to an end Betty and tyrianna were great very funny and outgoing beautiful people great place and clean
Came in about looking into a storage unit there was a very nice lady by the name of Betty another young lady name tyrians is new but Betty helped her the whole way teo respectful ladies
This place is awesome especially Rebecca she is fabulous on getting my rate down for what I pay each month for my storage unit especially cause I have a disability
Rebecca was amazing I definitely had a great experience with her!!!
Lynette was very nice and super professional. Anwsered all of my questions and personally showed the unit to me to make sure it was the perfect size for me! Will be back for sure!
Came back to get vacated. And Rebecca was super nice and helpful. She took care of any issues I had and got me out in a timely manner as well. Will definitely be back for the great service and nice friendly folks!
I came in needing a space, I am a truck driver and my truck needs repairs. Laquitha was so helpful and informative, she helped so much. Thank you
Love this location. Very helpful. Ty for all your help
Sadly I moved out today due to relocation but very happy with storing at this location. Rebecca has been extremely professional, courteous, and helpful every time I was at the premise. This location is very clean, well kept and overall much better than other locations I've been to.
I would like to say that Rebecca was very helpful when I spoke with her earlier last week. Spoke back with a lady name Betty yesterday that answered the rest of my question and Im relocating from Florida and I think this will be the best place for me to store. Can’t wait to meet the team!
Betty was so helpful on a tough morning. She answered all my questions and made me feel certain Public Storage would meet my storage needs.
Had a easy and great experience. Ms. Lynette made it super easy to check out and was delightful the whole time. Highly recommend d and thank you Ms. Lynette for helping me!!
Betty was a huge help went to a storage not far and they gave me problems. Betty assisted and explained how the storage places work. She saved my day I'll recommend this storage to all friends as long as Betty can help then they'll be a satisfied customer. If I could give 50 stars I would. Showed me several spaces and finally found one that meets my needs.
I cannot put my admiration for this team into words. Rebecca showed me so much care and compassion in a moment when I truly needed it. Rebecca didn't have to, and did. This level of humanity is RARE. If you need a storage space, GO HERE. Thank you forever Rebecca!
Rebecca the Public Storage Representative, provided
excellent customer service.
Her storage space & price
recommendations work out
perfect for my storage
items.
Rebecca is the best with her great customer service! I’ve been a customer here for a few years and she always remembers me when I come in. Keep up the great work!
Wonderful customer service and attention to details. Rebecca was knowledgeable, sensitive to my needs and offered answers to my questions as a new customer. Her empathy level puts customers at ease and she addressed all my concerns. Awesome employee. An asset to any business or organization. Thanks.
Toured the facility and was impressed by the customer service of manager Lynette, the space looked clean and well cared for
Rebecca went above and beyond helping me navigate my first storage unit. She made it everything very easy to understand, I’m glad I picked this location. Excellent service!
Rebecca has amazing customer service!
I used a storage locker here for 4 months while I planned to be living across the country for awhile. The staff here, whenever I interacted with them, were super nice and helpful. That's something you don't quite expect from a storage place, but it was great!
The pricing on the unit was good and the process was super easy. They do month by month and have a lot of options for how much space you need. Not sure when I plan to use storage again, but if I ever do again I'd come here.
Loved this location they have kind, friendly, and super helpful employees. Rebecca and chiquita made the move out process painless. Move in was just as easy to book and move in same day. I highly recommend this location!
Rebecca and Chiquita helped me tremendously throughout my move-in and move-out process. I highly recommend going to this location for all of your storage needs! Their customer service is exceptional!
Rebecca was very helpful with assisting me with a lost key and a move out! She made sure I was able to access my unit and gave me an extra day to remove all of my belongings. She went over and beyond to help me. Her assistance made my move out very smooth and stress free! Overall, my experience at public storage was very positive. The facility is clean, odorless, and it was always easy to access my unit.
Normally, renting a storage unit can be a bit of a pain in the butt... NOT HERE! This facility is a great place to quickly rent a storage unit. Both Ladies at the front desk were true professionals, kind, polite and just plain awesome. Very pleasant experience. I highly recommend!
Rebecca was great she's a great great service person and she is terrific how you go
Great costumer service and very clean facility. Lynette was extremity welcoming and made the the whole process very easy and fast. She followed up a few times and made sure I get the best space that fits my needs. Everyone is very friendly and helpful. Highly recommended. -Alex
Lynette was very helpful with getting me and my husband a unit today.
Excellent customer service.
Lynnette followed up with me on the phone after I put in an online reservation. She thoroughly walked me through all charges and what to expect.
Rebecca was great when I arrived on site to inspect the unit. She walked me up to the unit, made sure i understood how the building access worked with the app, and helped me put together a plan for when the movers came.
Becky followed up on the phone just prior to my move in date to run through final details, and make sure that all my questions and concerns were covered.
Proactive, thorough, and friendly - great crew across the board.
Betty was so great in my check out process!
Rebecca is awesome, i have been renting from this location for many years and Rebecca is always nice, friendly and knowledgeable. Thanks Rebecca you’re the best.
Rebecca gave me the best and professional service!
Rebecca was Outstanding. Just like my 1st visit with the previous customer service rep. Secure & clean storage unit.
Rebecca from Public Storage helped me out by giving me a jump from her car. Thank you so much!
Been with public stores for 14 years now finally getting out of here Manager Rebecca been here with me helping me throughout the years thanks a whole lot ✌
We had a great experience with Lynette. She made vacating our unit so easy and smooth.
Lynette was awesome!
Lynette was amazing ! So helpful !
This store has the best service I’ve ever received in any business. Thank you Betty and Rebecca and Glenn for your help!
I'm still a customer here with Public Storage.
Just received great customer service from Rebecca and Betty! Thank you ladies!
This was a nice and clean facility. Very convenient to enter/exit at any time I needed to. Lynette called me upon my move-out date and was wonderful to speak to. Can’t imagine using a different facility in the future.
Rebecca and lynette were awesome!! very helpful and quick process
Women in the office were very helpful.
I've been using this facility for almost two years now and I have nothing bad to say whatsoever. The place is always clean and secure and the lady, Rebecca, who works there is the best! Always so helpful and a pleasure to talk with, even when I may have missed a payment =)
Great hospitality from Rebecca! She definitely met my expectations and needs with the storage space. Thank you!
I needed storage while I was in between apartments and Rebecca couldn’t have been more helpful! Absolutely recommend for any storage needs
Rebecca waited for me to come make my payment today and I appreciate her very much. She's always very pleasant and always takes care of her customers. Thank you!
Great service
Had the great service of having all the information I need to reserve a unit. All my questions where answer, Rebecca definitely may the process easy. I really apricated Rebecca for assisting me.
It was the EASIEST part of my complicated moving journey! Laquitha took her time and explained every part of my rental, the entry process, and explained how to work my new lock! She set up my account and sent me on my way! I think I will be a long-term Public Storage customer!
Good place
During a pretty complicated move to Chicago, I needed temporary storage space, so I found this Public Storage facility near my new apartment online. Rebecca confirmed my rental agreement over the phone, and I was all set. What started out as a couple month rental became a full year - it really helped manage the overflow from a tiny apartment! If you’re looking for clean, secure, climate controlled storage at a reasonable price, give them a try. And special shout out to Rebecca for always being courteous and helpful - she rocks!
Great Service provided by Rebecca store manager! Super friendly and attentive. Nice location, clean and easy access.
Fantastic service place wouldn't run without Rebecca
Reserving a unit was a breeze! We will definitely be using Public Storage again. Rebecca was so friendly and helpful, we appreciated her help with everything!
Overall my experience was wonderful as my needs were met and environment was clean, warm, and welcoming, due to the friendly staff Laquitha and Rebecca very awesome team with amazing customer service. I learned that Laquitha is fairly new but she was absolutely great as my needs were satisfied. I definitely felt motivated and trustworthy to rent from here. Rebecca and Laquitha were extremely helpful and would highly recommend to rent a storage space from the establishment and those two wonderful ladies.
It’s been over a year and I really loved the customer service that Rebecca has always provided incredible customer service to my parents! Very very helpful throughout the year and I highly recommend this location to anyone! Thank you so much Rebecca!
The place is clean and easy to use. Rebecca was fantastic in getting us settled!
Rebecca was very friendly and explained everything to a A+. I will recommend everyone I know to this location
I have been coming here back n forth for years now and everything is great I have no complaints whatsoever.
I highly recommend Rebecca!!! she was absolutely helpful ! Everything from understanding my move in/move out situation, and following up. I would highly recommend working with her if you want the BEST COSTUMER SERVICE EVERR!!!
THANKS REBECCA FOR YOUR HELP AND PATIENCE!!
Rebecca’s customer service is superb she is the best I recommend her for anyone
I vacated my space today and wanted to say I had a great experience. Rebecca runs a great facility. It's clean and my stuff was safe. Thank you!
Had a great moving in experience with Marquion. He got me checked in quickly and showed me my space so I know where I’m going. Thanks!
Rebecca was very helpful yesterday evening. I was cleaning out a unit for a friend and I am not from the area. She was friendly and even waited for my Uber to pick me up after hours to make sure I was safe getting back to my hotel.
Received great customer service from Marquion and Rebecca today when making my payment. I will be coming back to this location. Thank you!
I rented a space with Marquion and Rebecca. I received great service and this my second time coming back to rent at this great location. Thank you!
Rebecca is very helpful and friendly! She referred me to a local furniture pick-up guy. Thanks for the help, Rebecca!!
Rebecca and Amanda were excellent 👍 great customer service