Public Storage Self-Storage Units at 2835 North Western Ave, Chicago, IL
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 39/moSmall 5'x5'
$ 39/mo $49Best Price LabelHurry!
5'x10'Online only price$ 55/moSmall 5'x10'
$ 55/mo $68Best Price Label
7.5'x10'Online only price$ 109/moMedium 7.5'x10'
$ 109/mo $136Best Price Label
8'x10'Online only price$ 112/moMedium 8'x10'
$ 112/mo $139Best Price Label
10'x10'Online only price$ 138/moMedium 10'x10'
$ 138/mo $172Best Price Label
10'x15'Online only price$ 268/moLarge 10'x15'
$ 268/mo $335Best Price Label
10'x20'Online only price$ 278/moLarge 10'x20'
$ 278/mo $347Best Price Label
Nearby Self-Storage Locations
Self-Storage Near Chicago
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Avondale Storage Units Near Kennedy Expressway
Avondale Public Storage is the place to go for a variety of self storage options along Interstate 90 on the northwest side of Chicago.
Less than a half-mile north from the intersection of Western Avenue and Diversey Avenue and flanked by the North Branch of the Chicago River, this facility offers a large selection of indoor storage units and outdoor storage units in different sizes.
A manager lives on site at the property and there are also enclosed units designed for vehicle storage.
Days on the field or days at the pool at nearby Wrightwood Park are a piece of cake to get ready for, when storing backpacks, sports gear, swimming gear and more in a 5x5 storage unit at this facility.
Families living in Roscoe Village, West Lakeview or Bucktown can easily declutter a crowded garage or basement with the help of a 10x10 storage unit to hold boxes, tools and other bulky household items.
A blossoming business along Elston Avenue getting ready to move into a bigger space can keep all supplies, equipment, inventory and furniture in a 10x25 storage unit until the new digs are ready.
One of Chicagoland's most culturally diverse neighborhoods, Avondale is a special place for residents and local businesses to call home – and it's a community Public Storage is proud to serve with cheap storage units and exceptional customer service throughout the year.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 569)
Fix the stupid app.
Rebecca is the BEST!!! PERIOD
Rebecca gave excellent service today. She is very patient and the place is very clean.
Rebecca and Bill’s attention to detail in customer service is A++! Storage facility is super clean! And love they have a package delivery service!
Rebecca has been so helpful and friendly, both times I’ve interacted with her. I was downsizing my unit, and the morning of my transfer she was able to snag an even closer unit, just 3 doors down from my current one. She kindly broke down prorated costs for me, and helped me with all of my questions. Thanks, Rebecca!
Rebecca assisted me today !!
Rebecca is the best on customer service 👍
Rebecca just took care of me here in the office. She is a very nice and pleasant person. She knows me by name when I come to pay my bill. Thank you !
Le doy a Rebeca el 100 por%desu atencion
I was really pleased with the help of Tina hHughes . She explained everything about what I would need and the size of storage that would fit my belongings in and insurance and even called and explained it to my daughter . She was very helpful. Thank you again tina I’ll be seeing you soon . When I put my stuff in your storage space I appreciate everything you did for me . I’m from Mt Vernon Il and will be move here soon thanks again
Fantastic! Always great service!
Just paid my bill with Rebecca and Brittany today! Ive been with Public Storage for awhile ans have always received great customer service. Thank you ladies!
Rebecca helped me with downloading app on my phone to open the gate today. Thanks for you help!
Brittany W was very patient and kind. She took her time to show me and walk through everything. Thank you
Muy bueno la atención al cliente de la sra Rebeca los recomiendo
Rebecca was very helpful and knowledgeable when I came and made my payment today! Thank you !
Safe, secure, clean, management is very helpful. Had a locker here for 2+ years and Rebecca was amazing to work with. Easy in and out - no complaints!
Rebecca is an awesome person great personality! Thanks for taking your time and showing me the space!
Rebecca helped me set up the PS app today! Her customer service is outstanding and she is very informative! Thank you!
I rented a space with Randal over the weekend and just wanted to say he did a great job! Fast and easy experience! I met Rebecca in the office today and she was pleasant and friendly. Thank you both!
Rebecca it's the most professional and efficient person that has serviced me she's awesome.
Gracias a Rebeca me atiende siempre y ayuda en todo . Explica muy bien el servicio ! Pronto vengo finiquitar mi último día de mudanza . Ana
Great customer service would recommend. Rebecca has been a tremendous help she is knowledgeable about her job and knows what she’s doing. Rebecca continue doing what you do best way to go, appreciate you.
Rebecca is a gem, always pleasant, courteous, helpful and beautiful spirit. Serves with dignity and integrity.
Rebecca is always wonderful and is a great help. Always remember my name and a smile on her face that is genuine through all these years.
This is your standard storage unit facility, but what makes it great is Rebecca. She seems to always be there and is extremely helpful anytime you need something. If you value customer service then go here!
KAYLA WAS VERY HELPFUL AND ACCOMMODATING AND PERSONABLE. THANK YOU! Rebecca and Laquita were very helpful, friendly and accommodating. Thank you ladies! I was back here today and Rebecca assisted me with making a great choice in downsizing so I could save some money. Thanks very much for your help!
Rebecca is amazing! I have been a customer since 2004 and she always remember even though I only come every once in awhile! Great service!
Clean space. Excellent friendly service. Rebecca and Kayla have been wonderful.
Rebecca was very helpful and handled everything I needed.
I was very impressed with this Public Storage location. Great Staff, especially Rebecca who was very friendly, knowledgeable and professional. The storage area was super clean and the online map they provide, led me straight to my storage unit. Really happy with their services & prices. I would definitely recommend this Public Storage location to anyone.
Buen servicio.... Siempre cordiales... Agradecida con Rebeca que siempre me ayuda con mis preguntas ....
Wonderful service! Very nice staff and thorough explanation on everything, Rebecca definitely helped me with all I needed and gave me the best convenience and promotion! Walked me through the storage and helped visualize which size is the best, really concerned what I concerned and answered all my questions perfectly it was very great experience! Id highly recommend who wants to reserve public storage in north of chicago city area to choose the western location.
Rebecca was very helpful. Gave me a full walkthrough and made sure everything was set up for me to start moving my things in right away.
Very good service and facilities. Helped with getting the correct size space. Recommended!
Today I visited my storage and miss Rebecca was very nice as usual and Randall
Rebecca and Randell is great . Rebecca runs this property professionally and so Helpful. With such an uplifted kind personality. Randell is so kind and so eager to learn and to do his best. They deserve raises and increases. Because of how thier customer service is and thier attentiveness is to the customer.
I had a problem trying to pay my bill and Rebecca, the property manager was very helpful. She suggested several payment options and was very nice and professional. I have had my storage there since 2017 and it's always a pleasure working with her. I came in today (3-31-23) Rebecca & Randle took care of me and they were very helpful. They are both very friendly and their customer service is a 10. They made my transition from one space to another really smooth. Thank you both!!
Rebecca was super helpful, got me all squared away.
I just rented with Rebecca she is the best! She waited for me to get here after the office closed. Grateful for your service!
The property manager, Rebecca, is nothing but wonderful. She's very friendly, attentive and helpful in all aspects; goes the extra mile to assist you even when the issue may be out of her control. Service like this makes you want to stay and feel extra safe about renting a space.
Gasta and Rebecca are professional and knowledgeable. They both deserve a hefty raise. Thank you for making my experience enjoyable.
Nice clean safe environment for my things. Rebecca and all the employees were great in the office.
Rebecca knows her business! I would highly recommend her to anyone looking for a storage solution.
Came in to rent a unit about an hour before closing. Rebecca was very helpful and knowledgable. While discussing the units we had great laughs and she just made my daughter and I feel at ease.
I just rented a space here with Rebecca and Tierra.Very fast and knowledgeable! Thank you ladies for your help! Thanks to Betty for her help too!
Rebecca has been great with her customer service since I've been storing here. Thank you so much !
Just rented a space here with Rebecca. It was very fast and efficient. Thank you for your help!
I paid my bill with Rebecca here on Western and she gave great customer service! Thank you!
I just made my payment here with Rebecca. Even though my storage is elsewhere she's always nice and attentive when I go there. She also gave me some advice on downsizing to save some money. Thanks for your help!
Rebecca was so helpful. I have never gone through the process of renting a storage locker before and she made everything so quick and easy. She is extremely knowledgeable and professional. I had a million questions and she answered every single one in depth. She provided above and beyond service and made a very nervous and anxiety filled process so much easier. She was patient with me and I appreciate her so much.
Rebecca was fantastic!!!!
I came into today only to find out that I was locked out of my unit. This was my fault because I am behind on my payment. Betty worked with me and allowed me to drop off the suitcase I had with me. I really appreciate the help I received today and I’m very happy I chose Public Storage to store my personal items
Betty was pleasant helped me out with located and using the app.
Betty was so helpful! She really was exceptionally kind and accommodating to our needs! The best!
Betty is the best and most helpful woman out there!! You will be lucky if you get her.
Betty assisted me with location of unit great customer service positive attitude
Came in to pay my bill young lady was just opening the door so polite and sweet becky and bettie is one if the greatest
Betty helped me get situated amd was so friendly and helpful, and the facility seems safe and clean!
Came to pay neighbor Bill Betty gave Me some information on storing at western location I'll be back in February
Edited 1/3/21- Though I assume this is probably standard in the storage industry, Public Storage routinely raises their fee, and it's just about out of range for us now. Also, we are on the top floor. There was water damage visible on the ceiling, but they assured us that the roof leak had been repaired. But it reeks of mold/mildew in our unit. (It did not smell when we moved in, or we wouldn't have accepted that space.) So, everything we have there will stink, and we won't take anything there that could pick up the odors. No longer happy with Public Storage, and we are shopping around to move elsewhere. So far, so good. We recently rented a storage unit at this location. This is our first time doing business with Public Storage. We were looking for a unit somewhat close to home with the best rate at the time on the size we needed. I was impressed by how friendly and helpful the staff were! Rickey was the employee that walked us through the process, and he was fantastic. He was new and training, and it all still went smoothly. They ask a whole lot of questions, I assume to be sure that you've selected the correct size for your needs, so the initial visit is not fast. We have yet to move anything into the space, but I anticipate all will continue to go well.
Very friendly people work here and let us store a trailer overnight in the locked parking which was very secure. If I needed to store anything, I would definitely go here first......
Rebecca the manager is very nice and helpful! I really appreciate how clean this facility is!!!!
Rebecca is super friendly and understandable.
Rebecca is great. Made the process quick and easy. Came into today 3 years later and she is still awesome
Yesterday I stopped in to inquire about a space and it was quite busy and hectic. Tyrianna managed to greet & assist me with no hesitation. She was very accommodating an also made sure I had everything to make my move easier. Thank you for being attentive to my needs and concerns Tyrianna!!
Rebecca is the best. She’s always attentive, polite and sweet. She’s a great manager. I like her alot.
I’m the midst of a hectic move - I came to Public Storage to rent a unit. Rebecca helped me immensely! She not only took the time to find me the right size I needed, she made sure I got the best deal available. I have since been back to change to a smaller unit and again she set me up. Rebecca is definitely an asset to Public storage. She is very friendly, knowledgeable about what Public Storage has to offer and goes out of her way to help. Rebecca represents Public Storage well.
Great custermer service Rebecca is very helpful and curious. Always willing to to help in any way possible. Thank you for your service.
I just came to pay my bill and Rebecca gave great customer service. Thank you!
Came in about looking into a storage unit there was a very nice lady by the name of Betty another young lady name tyrians is new but Betty helped her the whole way teo respectful ladies
Came in the office to vacate Betty did all she could do to keep me as a customer but my time has came to an end Betty and tyrianna were great very funny and outgoing beautiful people great place and clean
I needed a cart and Betty and Tyriana were awesome. They helped me with a cart and made my visit excellent! Great location!
Great, clean units with a super friendly, professional and accommodating staff! Betty was incredibly helpful!
This place is awesome especially Rebecca she is fabulous on getting my rate down for what I pay each month for my storage unit especially cause I have a disability
The manager Rebecca gives great customer service! She is very kind and courteous. Thank you!
Rebecca was amazing I definitely had a great experience with her!!!
Lynette was very nice and super professional. Anwsered all of my questions and personally showed the unit to me to make sure it was the perfect size for me! Will be back for sure! Came back to get vacated. And Rebecca was super nice and helpful. She took care of any issues I had and got me out in a timely manner as well. Will definitely be back for the great service and nice friendly folks!
I came in needing a space, I am a truck driver and my truck needs repairs. Laquitha was so helpful and informative, she helped so much. Thank you
Love this location. Very helpful. Ty for all your help
I would like to say that Rebecca was very helpful when I spoke with her earlier last week. Spoke back with a lady name Betty yesterday that answered the rest of my question and Im relocating from Florida and I think this will be the best place for me to store. Can’t wait to meet the team!
Sadly I moved out today due to relocation but very happy with storing at this location. Rebecca has been extremely professional, courteous, and helpful every time I was at the premise. This location is very clean, well kept and overall much better than other locations I've been to.
Betty was so helpful on a tough morning. She answered all my questions and made me feel certain Public Storage would meet my storage needs.
Had a easy and great experience. Ms. Lynette made it super easy to check out and was delightful the whole time. Highly recommend d and thank you Ms. Lynette for helping me!!
Betty was a huge help went to a storage not far and they gave me problems. Betty assisted and explained how the storage places work. She saved my day I'll recommend this storage to all friends as long as Betty can help then they'll be a satisfied customer. If I could give 50 stars I would. Showed me several spaces and finally found one that meets my needs.
I cannot put my admiration for this team into words. Rebecca showed me so much care and compassion in a moment when I truly needed it. Rebecca didn't have to, and did. This level of humanity is RARE. If you need a storage space, GO HERE. Thank you forever Rebecca!
Rebecca the Public Storage Representative, provided excellent customer service. Her storage space & price recommendations work out perfect for my storage items.
Wonderful customer service and attention to details. Rebecca was knowledgeable, sensitive to my needs and offered answers to my questions as a new customer. Her empathy level puts customers at ease and she addressed all my concerns. Awesome employee. An asset to any business or organization. Thanks.
Rebecca is the best with her great customer service! I’ve been a customer here for a few years and she always remembers me when I come in. Keep up the great work!
Toured the facility and was impressed by the customer service of manager Lynette, the space looked clean and well cared for
Rebecca went above and beyond helping me navigate my first storage unit. She made it everything very easy to understand, I’m glad I picked this location. Excellent service!
Rebecca has amazing customer service!
I used a storage locker here for 4 months while I planned to be living across the country for awhile. The staff here, whenever I interacted with them, were super nice and helpful. That's something you don't quite expect from a storage place, but it was great! The pricing on the unit was good and the process was super easy. They do month by month and have a lot of options for how much space you need. Not sure when I plan to use storage again, but if I ever do again I'd come here.
Loved this location they have kind, friendly, and super helpful employees. Rebecca and chiquita made the move out process painless. Move in was just as easy to book and move in same day. I highly recommend this location!
Rebecca was very helpful with assisting me with a lost key and a move out! She made sure I was able to access my unit and gave me an extra day to remove all of my belongings. She went over and beyond to help me. Her assistance made my move out very smooth and stress free! Overall, my experience at public storage was very positive. The facility is clean, odorless, and it was always easy to access my unit.
Rebecca and Chiquita helped me tremendously throughout my move-in and move-out process. I highly recommend going to this location for all of your storage needs! Their customer service is exceptional!
Normally, renting a storage unit can be a bit of a pain in the butt... NOT HERE! This facility is a great place to quickly rent a storage unit. Both Ladies at the front desk were true professionals, kind, polite and just plain awesome. Very pleasant experience. I highly recommend!
Rebecca was great she's a great great service person and she is terrific how you go
Great costumer service and very clean facility. Lynette was extremity welcoming and made the the whole process very easy and fast. She followed up a few times and made sure I get the best space that fits my needs. Everyone is very friendly and helpful. Highly recommended. -Alex
Lynette was very helpful with getting me and my husband a unit today.
Excellent customer service. Lynnette followed up with me on the phone after I put in an online reservation. She thoroughly walked me through all charges and what to expect. Rebecca was great when I arrived on site to inspect the unit. She walked me up to the unit, made sure i understood how the building access worked with the app, and helped me put together a plan for when the movers came. Becky followed up on the phone just prior to my move in date to run through final details, and make sure that all my questions and concerns were covered. Proactive, thorough, and friendly - great crew across the board.
Betty was so great in my check out process!
Rebecca is awesome, i have been renting from this location for many years and Rebecca is always nice, friendly and knowledgeable. Thanks Rebecca you’re the best.
Rebecca was Outstanding. Just like my 1st visit with the previous customer service rep. Secure & clean storage unit.
Rebecca gave me the best and professional service!
Rebecca from Public Storage helped me out by giving me a jump from her car. Thank you so much!
Been with public stores for 14 years now finally getting out of here Manager Rebecca been here with me helping me throughout the years thanks a whole lot ✌
We had a great experience with Lynette. She made vacating our unit so easy and smooth.
Lynette was amazing ! So helpful !
Lynette was awesome!
This store has the best service I’ve ever received in any business. Thank you Betty and Rebecca and Glenn for your help!
I'm still a customer here with Public Storage. Just received great customer service from Rebecca and Betty! Thank you ladies!
This was a nice and clean facility. Very convenient to enter/exit at any time I needed to. Lynette called me upon my move-out date and was wonderful to speak to. Can’t imagine using a different facility in the future.
Rebecca and lynette were awesome!! very helpful and quick process
Women in the office were very helpful.
I've been using this facility for almost two years now and I have nothing bad to say whatsoever. The place is always clean and secure and the lady, Rebecca, who works there is the best! Always so helpful and a pleasure to talk with, even when I may have missed a payment =)
Great hospitality from Rebecca! She definitely met my expectations and needs with the storage space. Thank you!
I needed storage while I was in between apartments and Rebecca couldn’t have been more helpful! Absolutely recommend for any storage needs
Rebecca waited for me to come make my payment today and I appreciate her very much. She's always very pleasant and always takes care of her customers. Thank you!
Had the great service of having all the information I need to reserve a unit. All my questions where answer, Rebecca definitely may the process easy. I really apricated Rebecca for assisting me.
It was the EASIEST part of my complicated moving journey! Laquitha took her time and explained every part of my rental, the entry process, and explained how to work my new lock! She set up my account and sent me on my way! I think I will be a long-term Public Storage customer!
Great Service provided by Rebecca store manager! Super friendly and attentive. Nice location, clean and easy access.
Fantastic service place wouldn't run without Rebecca
During a pretty complicated move to Chicago, I needed temporary storage space, so I found this Public Storage facility near my new apartment online. Rebecca confirmed my rental agreement over the phone, and I was all set. What started out as a couple month rental became a full year - it really helped manage the overflow from a tiny apartment! If you’re looking for clean, secure, climate controlled storage at a reasonable price, give them a try. And special shout out to Rebecca for always being courteous and helpful - she rocks!
Reserving a unit was a breeze! We will definitely be using Public Storage again. Rebecca was so friendly and helpful, we appreciated her help with everything!
Overall my experience was wonderful as my needs were met and environment was clean, warm, and welcoming, due to the friendly staff Laquitha and Rebecca very awesome team with amazing customer service. I learned that Laquitha is fairly new but she was absolutely great as my needs were satisfied. I definitely felt motivated and trustworthy to rent from here. Rebecca and Laquitha were extremely helpful and would highly recommend to rent a storage space from the establishment and those two wonderful ladies.
The place is clean and easy to use. Rebecca was fantastic in getting us settled!
It’s been over a year and I really loved the customer service that Rebecca has always provided incredible customer service to my parents! Very very helpful throughout the year and I highly recommend this location to anyone! Thank you so much Rebecca!
Rebecca was very friendly and explained everything to a A+. I will recommend everyone I know to this location
I have been coming here back n forth for years now and everything is great I have no complaints whatsoever.
I highly recommend Rebecca!!! she was absolutely helpful ! Everything from understanding my move in/move out situation, and following up. I would highly recommend working with her if you want the BEST COSTUMER SERVICE EVERR!!! THANKS REBECCA FOR YOUR HELP AND PATIENCE!!
Rebecca’s customer service is superb she is the best I recommend her for anyone
Dear: Rebecca, Whether it is in a time of trouble, or just to much stuff at the house, you and your staff at 2835 N Western Ave are the best. Clean - AAA Helpful- AAA And no I'm not family.... Sincerely , David E. Riley, Customer.
I vacated my space today and wanted to say I had a great experience. Rebecca runs a great facility. It's clean and my stuff was safe. Thank you!
Had a great moving in experience with Marquion. He got me checked in quickly and showed me my space so I know where I’m going. Thanks!
Rebecca was very helpful yesterday evening. I was cleaning out a unit for a friend and I am not from the area. She was friendly and even waited for my Uber to pick me up after hours to make sure I was safe getting back to my hotel.
Received great customer service from Marquion and Rebecca today when making my payment. I will be coming back to this location. Thank you!
I rented a space with Marquion and Rebecca. I received great service and this my second time coming back to rent at this great location. Thank you!
Rebecca is very helpful and friendly! She referred me to a local furniture pick-up guy. Thanks for the help, Rebecca!!
Rebecca and Amanda were excellent 👍 great customer service
Great place, friendly, and Charles is the best at the front. Blessings to your business. Pastor Jesse
This was my first time dealing with any type of storage business and I couldnt be more pleased with the service and support I received at this facility off Western and Diversey. Rebecca was especially pleasant to communicate with and she was always polite and helpful whenever I needed something or had questions. I will definitely recommend Public Storage to anyone who may be in need thanks to my experience here.
Friendly staff and Rebecca was really helpful answering all the questions I had. I'll be storing my track car here for sure.
Rebecca was very helpful from the start Awesome service really helpful with finding units and prices 😁👍
Love this place! Rebecca was so sweet and helpful. I woulda definitely recommend this location :)
Rebecca and diamond helped me and my sister throughout our whole experience with storage! Great service
I came into public storage earlier this week, I absolutely love Diamond and Rebecca’s good energy. They greeted me, helped me with all of my concerns. Very welcoming & helpful. Have good knowledge of how everything goes. It was a smooth visit, no complaints. I will recommend this location to all of my friends and family!! Keep up the great work you 2
I have been using this storage site for 6 years and the manager Rebecca has been awesome the entire time. She has always been able to address any needs over the years. Her staff over the years has always been stellar and Her newest employee Diamond will fit right in with the excellent service this facility has always provided. It is a pleasure doing business with this Public Storage Facility.
First time using Public Storage and have had a wonderful experience with the employees Rebecca and Diamond. Thank you ladies!
Rebecca was always an extraordinarily helpful person, wether i was running late and needed help leaving or was having account issues. She even remembered me each time over the course of six months. Would use this location again.
Rebecca and Diamond have positive energy any they are very Helpful
I was helped by Rebecca and she was absolutely fantastic! Everything from understanding my move in/move out situation, helping me navigate timing and process, and following up with me regarding completion. I would highly recommend working with her as it was A+ customer service.
I highly recommend this facility for your storage needs! Super convenient to load/unload belongings and very secure. Rebecca and Kayla at the front desk were wonderful! I had a problem with my unit lock and Rebecca went above and beyond with getting my issue resolved. They were always available to answer questions and made the vacate process a breeze once I was ready to move my belongings to my new apartment. Your stuff is in great hands here!
This is my first time ever renting a storage, a very pleasant experience! Rebecca was very knowledgeable and friendly!
I just rented a space with Rebecca! She was great! Very nice and personable experience! Thank you for your help!
Rebecca and Kayla was very very helpful to me today. Anything I needed, they helped me with it. They were very polite and respectful. They also recommended me to download the app to open the gate more faster and efficiently. This was the best customer service I experienced in A long time!! I highly recommend using this place for your storage and personal belongings. They’ll make sure it’s safe. A+ Customer service.
Great rental and customer service experience. Highly recommend whether you are seeking a large or small space over a short term or extended time frame.
Rebecca was very knowledgeable, efficient and friendly. Facility is clean, easily accessible and secure. Wasn't sure if PS would have competive pricing and rental policies but having renting with a variety of storage companies I was pleasantly surprised at their rates and offerings.
I've used this location a couple of times over the years and it's always been great. You really can't ask for a better property manager than Rebecca as she's very helpful and extremely nice. I highly recommend this Public Storage location!
Rebecca helped me and was a very nice help! She accommodated me and all my needs. Very great employee, I advise you guys to keep her! lol thanks again.
Rebecca IS AMAZING PERIOD - great property manager and will take care of you! Property has gated entry and dolly’s for free use.
Rebecca couldn't have done a better job-she made me feel like I belonged there
Rebecca was absolutely fantastic to work with. She is efficient, clear and friendly. Excellent manager of the location and it is a great storage unit with easy and open access!
Rebeca is the best
Rebecca is the bomb.com!!!!! She is professional, courteous and kind and I enjoy doing business with her!
This location is great, it clean and the ladies are very helpful.thank you Rebecca for all your help
I was here with my friend Theodore renting a space and was assisted by Rebecca and Angela. We had a great experience. They were very friendly and knowledgeable. Keep up the great job ladies and thank you!
The staff Rebecca and Latosha were exceptional and friendly. They were professional yet personable. They made my day!!!
We've been going here for years and the people who work here are very nice and helpful
Great service very professional I want to thank Rebecca the manager for making this such a positive experience...
This is the best storage facility in the city. Besides having covered parking in a great location, Rebecca provided impeccable customer service and made my experience friendly and flawless.
I have had a storage unit at this location since July 2019. Rebecca worked with me throughout my lease and move in process and most recently with my move out process (leaving the area so no longer need the unit.) Rebecca made the whole process over the past two years a great experience. The unit was easily accessible through out the week and team was always available to help.
Jasmin was extremely helpful both over the phone and in person. She was patient, answered all of my questions, and worked diligently to ensure that all of my moving needs were met. Thank you Jasmin and Public Storage!
Had a great experience with the staff. Stephanie, district manager, was extremely kind and accommodating for my special requests. Would rec 10/10
Great service, Mary and Rebecca were super friendly and helpful. Highly recommend, they made the process so easy with all the questions I had.
Rebecca and jasmin made my move in a breeze! Very spacious and very easy for move in. Highly recommend
Ya know, it's not my favorite place in the world, but it gets the job done
I used this storage facility for a few years. Move in and out was super easy. If I ever had a question the staff was always super friendly and responsive. Shout out to Rebecca who always offered great service was friendly and helpful.
Rabecca, the property manager, went above and beyond to make our rental and moving experience go flawlessly. Wonderful customer service!
Thanks you Rebecca for giving me great customer service. Today.!
Rebecca she's very kind, efficient and very helpful. Thank you for having her on your staff!
Great location and service! Rebecca really helped me out with my particular issues. Highly recommend!!!
I was looking for short term storage and chose this location after reading the great reviews. Rebecca lived up to the hype and then some! She is super friendly, took time to show me several units, was patient with me while I tested out the lock & door operation, and was helpful pointing out the supplies available for sale. The facilities are clean and very accessible. You can use your phone to open the gate if you prefer touch-free access. Automatic billing makes it one less thing to deal with.
Such helpful staff. I truly feel that among the many places I had to choose from, that this was the best. I highly recommend this Public Storage to anyone seeking peace of mind and security for one's storage needs. Rebecca is super helpful as well as her colleagues.
Rebecca assisted me @ public storage. She was accommodating in every way. Very pleasant to talk with. She was awesome!!👏🏽👏🏽 Thank you Rebecca!!
Wow these people are great! So friendly and helpful, I really appreciate Rebecca for all of her help getting me oriented in such a professional and kind matter. 10/10 ! Thank you Rebecca and Sergio!
(22336) First time reviewing but this is a good place I love the prices and the cleanliness of it and I also love how nice the staff are. But overall it’s a good place. Also Rebecca is a very friendly and nice person she helped my dad with a lot when he got the unit which I appreciate:).
Rebecca is extremely helpful with accomodating new clients in opening their storage space, more so than one would/should ever reasonably expect. On one occasion, a spare key fell off of my keychain in the parking garage and she went out of her way to contact every patron who had accessed the garage that day to track down its owner. Storage is ez here as well, big elevators, solid space for the price.
I was shopping for a storage space When I stopped by the Western Avenue facility (store #20485). I was greeted by friendly and knowlegable store manager Mary Doris, and given a tour. She sold me on the facility, showing the variety of spaces (and upgradability), the security measures, affordability, and ease of managing my account. She answered all my questions and made me comfortable working with Public Storage, and secure in the knowledge that she and like highly qualified individuals are looking after my belongings. Mary's customer service was outstanding. However the facility was too cold; I need a climate controlled environment for my scuba gear.
Rebecca was super friendly and walked me through all of the details of my storage unit and got me set up. Moving and packing can be stressful but this was the easiest part!
Rebecca at the Western location (22336) was awesome. She was very knowledgeable explaining the various sizes of storage space and fees. Great customer service. I felt comfortable knowing that my items would be safe and secure if she was running the location. She was amazing. Thanks! (Follow Up 1/14/2021) Rebecca is still amazing. 😁 I noticed that my rent price increased due to loss of promotion. I quickly called her to see if my rate could be lowered. She told me that she would reach out to corporate and call me back no later than 48 hours. Well she followed up in less than an hour and told me that I received a lower rent price. I'm truly grateful for her efforts. Her customer service is amazing. I feel that my items are safe and secure knowing that she is managing the location. Best follow up and courtesy ever. These little things matter. Thanks again Rebecca!😊
First review, it’s not the sort of thing I usually do. Yet this place is very diligent about suggesting them, and they’re so nice, so I decided to take the time. This is a great facility. It’s kept tidy, clean, and secure. The rates are fair, but the policies are strict. The staff is always friendly and helpful. Rebecca, in particular, is always helping out anyway she can. If I am in need of storage in the future, I will return to this location. Thank you all!
Great Customer Service from Rebecca!! Polite and professional!
Rebecca was super helpful from the first day to the last. Mary helped me answering all my questions on the move out process. Everyone here was always friendly, helpful, and professional!
The last thing I wanted/needed on my plate during a move/new construction was a complicated storage unit reservation. Rebecca was extremely helpful! She answered all of my questions, even the ones she had already answered. Asked if I would rather finish the reservation in person or online. When a small issue came up she took care of it for me and put me at ease right away!! Her communication skills are honestly amazing! I actually look forward to her calls. The lobby is very clean and covid safe! The floor is clearly labeled as to where to stand! My storage unit was spotless, didnt have to worry about my things getting dirty during their stay there!
Rebecca was amazing in getting us set up. Clean facility. Looking forward to storing. Give Rebecca a raise/bonus!!!! She is worth every penny! -Brian and Kayleigh
Rebecca was very receiving and gave me no issues, nothing but a smooth experience with Public Storage.
Rebecca in the front office is very nice and very helpful. Would store my stuff at this facility again.
I would like to express my thoughts on a amazing customer service And clean facilitie!
Great and easy service. Rebecca, the manager, was very kind and helped me a lot!
I needed a last minute storage space and this location was able to give me one fast and easily with no issues! I am very happy with my service and I love working with Rebecca and Ricardo whenever I have questions about anything!
Rebecca has been absolutely wonderful to work with.
The staff was courteous and helpful for the most part. This was my first time renting a storage unit so I was trying to get myself familiarized with the process. When I came in to sign the contract, however, I came away with more questions than answers. I made an online reservation with a specified move-in date but the staff asked me over the phone when I wanted to come in. This confused me because I thought the date was already set for that. I confirmed multiple times if I can come in early just to view the unit, but not have to pay until the move-in date and even after I decided "yes" to rent the space. So I came in early but come to find out my payment started on THAT day. Hence, paying more than necessary. Luckily, another staff member named Ricardo was very helpful and got me a credit adjustment. I think the initial staff could've done a better job of presenting info in a manner that's not misleading. Also, felt a tinge of pressure to sign earlier than I wanted.
Rebecca and Joanna did a great job of helping me with anything I needed during my time using Public Storage. They were always very polite and helpful. I highly recommend using this location for all your storage needs.
Great experience renting at this Public Storage location. Rebecca and Michael made it easy to find a unit and rent with them. Because of these two wonderful people, I would definitely rent here again and I highly recommend this location !
Rebeca has an amazing costumer service skills make feel good while you there ! Thanks Rebecca
Helpful, friendly staff assisted us in storing some of our belongings as we transitioned between homes. The facility was clean, well lit, and secure.
Clean and safe place. Workers are very friendly.
Rebecca was so helpful with finding storage
Great location and Rebecca has been so helpful! Very good service, definitely recommend. Also very easy access to units and safe/secure.
Rebecca is super helpful and provides excellent customer service! Definitely recommend
Thank you for your help, Rebecca! Excellent place.
Rickey was a pleasure. Great experience.
Just moved in, had a great experience and both Rebecca and her colleague were very nice and helpful.
Walked in to rent an unit and Rebecca was very helpful. Explained everything we needed to know, showed us the unit and how to access/exit it. The storage facility is clean and maintained. Cameras are everywhere and carts are available for use during business hours.
Cherneal was fantastic! Super helpful and I have everything I need for my move! Thank you Public Storage!
I enjoyed my experience with Rickey from public storage he was very helpful and funny!! Thanks for your help. Also Thank you to Rebecca for being so understanding and patient with me when I needed it. I appreciate you both alot!!
Cherneal was very helpful with my Transfer from my Large space to a smaller space since I couldn’t everything out!!! Thanks
Thanks Manny and Rebecca! Manny was great in ensuring my 2nd locker purchase went smoothly and painless and Rebecca was fantastic in assisting me with access to my first locker when I had an issue with my lock and needed it cut. Thanks again!
Cherneal was nice helping with my Rental today great customer service
Rebecca was extremely helpful
Rebecca was very welcoming and helpful! Quick visit and she answered all our questions. It’s evident she knows the business well and was very professional with recommendations. Thanks Rebecca!
Had an excellent experience registering and checking-in with Rebecca. Outstanding customer service!
I would like to thank public storage for Rebecca @ PS on Western, for great customer service and a pleasant attitude. She has great people skills for serving customer
Ms Rebecca is the most awesome-est! Manny is a cool guy, too!
My experience was great Rebecca was great she was very pleasant and professional jan102020 Rebecca is the best the services they provide at this facility is exceptional whether you're renting a unit or moving they have what you need boxes, tape,bubble wrap for your fragiles check them out ask for Rebecca
Really good experience renting a storage unit from Rebecca today. She was very pleasant and helpful all 3 times I came by :) looking forward to more positive experiences!
I just rented a space with Rebecca at Public Storage on Western. She answered all my questions and even gave me a $1 promotion for the 1st Month! Thanks Rebecca
R.& M customer service representatives were exceptional, professional and efficient. Thank you for your patience and kindness in helping me with a personal mix-up.
Good spot for your Storage needs tends to raise up your prices when you have a contract but it's very secure hope they can fix that down
Rebecca is the best! I've had a unit here for a few years and ehrn I asked, she totally put in a word to get me a discount for being long term and in good standing. A while back someone had done some minor damage to the door (looked like something from a huge piece of furniture) and I was notified right away to come check my unit. No one had gotten in, and it's reassuring that they called and let us know.
Cherneal provided amazing customer service and assisted with my cart and moving the cart correctly. Public Storage is the best storage in Chicago.
Rebecca as usual was Efficient, she is always appreciated.
Gabriel answered all questions and was very helpful!
Gabriel was very friendly and helpful and set me up with everything I needed to store our furniture while we looked for a home. It’s easy to use this place and for us it was convenient.
Rebecca and Gabrielle have been amazing from the start. I only needed to rent for six months and they have been extremely patient, helpful and thoughtful start to finish. I would certainly use the service again if I could work with Rebecca! Highly recommended!
Rebecca did an excellent job in answering all of my questions and making some great suggestions for our move. I highly recommend this location for your storage needs.
Convenient, secure storage.
I've been a customer here for 19 years now and never had a problem with my space. The place is clean and dry. They are very secure and have cameras too. The managers Rebecca and Sergio are very helpful and friendly everytime I come in they know me by name. Keep up the great job!
I am so pleased with Rebecca , She is an assets in your company
Rebecca was so knowledgeable and friendly!
Just set up my unit with Rickey who made it very easy and patiently answered all of my questions. Facility appears clean and we'll maintained.
I have been a customer of this facility for the last eight years. The Manager Ms. Rebecca and loyal staff members Ms.Tanisha and Ms.Angela. Have always treated me and family with the most up respect during our visit to our unit there. The Facility is located in a great area. Its always clean and well lighted as well.... I highly recommend this facility for your storage convenience. Thank you guys for the wonderful services you have provided each and time. Kind regards Ron. So check out this location first!! Rebecca will take care of your storage needs!
nice storage. please check their specials sometimes you ca get one month for free no charge
Cherneal did a fantastic job helping me with finding a storage unit. The unit was very clean and dry. And she helped me find the perfect size unit for what I needed.
I've been renting with Public Storage for many years and it's been a great experience. The manager Rebecca has also been there for a long time and she's been great as well. She's always pleasant and remembers her customers by name. Keep it up and thank you for your continued service!
checked out this place . stuff was helpful and informative
Great experience renting a space here at Public Storage with Rebecca!
Easy, efficient, and great service!
Rebecca is great, and was a ton of help when I had a difficult moving situation. The location is clean, the staff is helpful, and I will definitely be using this location again if I need anything store again. Highly recommend!
Rebecca is a joy and a pleasant individual to work with. The facility is clean and efficient. Highly recommend.
I initially spoke on the phone with the Manager, Rebecca, who was very personable and pleasant and invited me in the same day to see a few different units. Once on site, I was introduced to Rickey, a new hire, who did a great job of welcoming me and starting the registration process including asking specific questions about the nature of what I would be storing. Only being a week on the job, there were a few questions that he didn't have answers for when we were up checking out the actual individual units, but he made sure to get me the answers I needed as soon as we got back to the office. The only thing I would caution people about, especially if they went the online route, is that on the website, there was no mention of additional costs such as being required to buy a $20 lock or needing to pay for insurance. Additionally, the calculations that their system used seemed to overcharge me $3-4 for the two pro-rated days (really only 1.25 days) to the beginning of the billing cycle which starts on the first of each month, so when I went in expecting to pay the $24 admin charge and the $1 for the "first month" promotion ($25 total, as it quoted me on the website as what I would be paying that day), I ended up walking out of there being charged $65 with all of the additional fees. That was a bit of shock considering what the website had told me a mere hour or two earlier. The actual registration process was pretty straight-forward as Rickey walked me through all the legalese on the digital touch pad screen and both him and Rebecca continued to answer my questions and make recommendations for me. Overall the process was fairly smooth and the staff answered my questions fully. Each of the 2-3 times I've been back since, Rebecca has remembered me and greets me with a big smile and positivity. I would recommend this storage facility for location, ease of use (getting in and out), cleanliness as well as the friendly and helpful staff!
Rebecca; the manager, is professional, helpful, patient, and very kind. ⭐️⭐️⭐️⭐️⭐️ She will do her level best to get you situated.
For years I've have had a space at this facility. I was actually here before the manager Rebecca was here. She has made my experience a lovely one. Although I am glad to be moving on (okay, pun intended) it makes me sad that I won't be seeing her on a regular basis. I have enjoyed her and her teammates Charity and Ricky as well as the others who have come and gone. They all exuded her cheery and caring spirit.
Rebecca, Rickey and Charity were so helpful! They suggested exactly what we needed for our move. Would definitely go back!
I was very place with Rebecca and Rickey and there customer service was amazing. I really recommend the public storage. Thank you so much.
Fantastic service. Easy access. The $1 per month deal is great with NO fine print And can cancel with only two days notice needed. If you want the best service ask for Rebecca.
Love Rebecca and Tiffany W they saved me and got me right together love these girls they are the bomb!
Just want to say this Johanna help me with everything and was very nice and pleasant will recommend anybody here she answer everything I needed and did her hardest to make it easy for me thank you
Recomiendo este Storage tiene una exelente Empleada la Srita Rebeca atiende muy amablemente ella es Bilingüe
Rebecca is wonderful! Great customer service and very knowledgeable.
This is a decent storage facility. A box to put boxes in. No complaints about the facilities. Clean and dry.
Quick and simple move-in which was great. I'm a bit disappointed that my monthly rate has increased so quickly (90% in 18 months) - it would have helped if Public Storage was up-front with a planned schedule and increase in rent.
Joanna was a delight to work with.
We had a great experience with this public storage the staff was very friendly and knowledgeable , if you want a great experience with your storage needs please come and visit Joanna and Rebecca , thank you ladies!
It's Sunday and I want to know how late can I access my unit.
Rebecca was very professional patient & great customer service. Cherneal was very patient & professional.
Great experience getting a storage unit rental. Rebecca was very kind and knowledgeable. The whole process took less than 20 minutes
Renting here was super easy, with online access to schedule move in and exactly what I wanted to rent. I had a phone call from the store manager, Rebecca, pretty quickly. She was very pleasant and helpful to work with, both on the phone and in person. She even suggested we get a smaller unit, which she was exactly right about. The security to access the building and our unit is great. I would highly recommend this location to anyone.
Good service Ashley Rae
I came to make my payment today and Rebecca's customer service was outstanding! Thank you
Ty beautifuls rebecca's n ashleyrae
Ashleyrae and Rebecca were amazing, and so helpful!
Surprisingly, I've had nothing but pleasant experiences with this location. The property manager Rebecca is always helpful and professional. I say surprising because my past experiences with storage properties haven't been the greatest. Nevertheless, I recommend this place if you are looking to store your things.
Little slow but it's koo
Great rates, very clean, and Cherneal was amazing!
They were great Tiffany and Rebecca Yvette thank you
Very helpful thanks Rebecca
Cherneal helped me to find a great space!
Met with Sergio there; really nice guy. Knowledgeable in all things storage and walked me through everything quickly/thoroughly. Would recommend for sure.
Very helpful, Rebecca and Cherneal were very welcoming and answered all my questions. Thanks!
Items secured but frozen
Rebecca did a great job explaining the set-up of the storage locker, showing me the locker, and setting up all the details. It was a quick, organized and very efficient experience. Thank you, Rebecca!
Great service all the time!!
Rebecca and Lauren are very professional and courteous when I come into the office and the place is always nice and clean. I highly recommend this place for your storage needs!
I'm very happy with my storage space I've had for the past 2 years. The ladies in the office are always helpful and give great customer service. Great job Rebecca, Cherneal and Kiara! Keep up the great work and thank you!
Rebecca is a great help.Always reliable and informative when I visit my storage unit.
I just rented a space with Rebecca at Public Storage on Western and Diversey. She is very helpful and friendly. Thank You
What is the smallest unit you have and the price?
I’ve been a customer here for almost a year and Rebecca has always given the best customer service! Always helpful!
Rebecca the manager is always happy and personable. And the fact that she knows you on a first name basis makes for a better experience. The place is always clean and well kept. Recommend to anyone who's interested.
Rebecca was super friendly and efficient!
Clean easy to work with
Excellent service by Shade. Very professional and thorough. Extremely pleased
Rebecca is the site manager and has been providing Excellent service at that location for 13+ years! I’ve been a consistent customer for about 9 years and it’s always the best experience when she’s there! Rebecca has also trained the best support too, most recently Shada is in the newly remodeled office. 😊
I just made my payment at this location for Public Storage. I have storage at another location but always have a great experience when I come here. The two ladies Rebecca and Shada are always pleasant and friendly.
Rebecca is a very helpful, courteous and professional employee. My experience with her has always been pleasant.
Rebecca was great!
Not only are the prices afforable and reasonable, but the customer service is the kind that no one sees anymore. Rebecca, the property manager, would be highly successful and very wealthy if she started her own company providing "Customer Service Training" to anyone in the service industry. She is the epitome and best example of genuinely sincere customer service delivery. If I could, I would hire her away from PS and have her teach my company the fundamentals of real customer service, because our society has digressed away from providing the service that was once held to Rebecca's highest standards. She's an icon and "the last of the mohicans!" ~You're welcome!
Great service. Friendly managers. Went there to downsize storage space. They gave me options, showed me spaces, made it easy. Rebecca, Michael & Shada. Great job.
Great location. Friendly and professional staff, Rebecca, Michael, and Shada. Reasonable prices.
Paid my bill.
Excelente servicio de Rebecca, fácil y rápido.
How much 1 month stroage 5+5 room huh I only have few items
Rebecca is an outstanding manager and is supremely customer-focused.
I had a great experience courtesy of Rebecca who made me feel comfortable with obtaining my storage space. She was very professional in addition to being very attentive and personal. Thank you for your time and consideration.
Rebecca is AWESOME!! She went above and beyond to provide excellent customer service!!! Super helpful and accommodating!
I just had a great experience at this Public storage when I rented a space. Rebecca and Lazenobia were a great help!
Great location. Check-in was quick and painless. Most companies have a lot of hidden upcharges that more than double monthly rate. Not so with this location. Staff is very friendly and helpful. Rebecca is awesome!
Manny was friendly and helpful. Great experience!
Rebecca was really nice and considerate. Really professional and great to work with her and the rest of the staff.
Rebecca was a very nice person she was very helpful with the storage and was very kind. She was great with all the directions and help thew everything thank you so much Rebecca for helping Mario and Skye. 👌😊😊👌
Public Storage has always been very friendly, helpful and courteous of my needs. I highly recommend the staff and their services!
Great service from Sergio
So I don't know how many times Rebecca has been employee of the month but y'all just need to give it to her again
Sooo rebecca is the shiz she funny and cool. She helped me when i got lost on the way and never seemed annoyed and even if i didnt like the company i would come here because of her.
Great service! Polite and courteous! Showed and explained everything we needed to know!
Rebecca was incredibly helpful and clearly went out of her way to help us. It made our day way easier.
Rebecca was such a great help. Everyone was extremely courteous. I wished at times that the place could open earlier.
Rebecca was kind and knowledgeable. Would highly recommend this location.
Rebecca was helpful i rented a space and each time she was helpful
I had a great experience at Public Storage on Western! Rebecca most of all and staff were tremendous with their help. I ended up needing 2 storage spaces and they were able to accommodate me.
I was impressed with this place. It was clean. The building had lots of doors so there was always one close, making loading and unloading a breeze. Carole was very helpful and friendly. I wish there was more light in the unit but that’s a minor issue. It’s open 6am to 10pm so it’s easy to get your stuff when you need it. The cylindrical locks on the unit doors are more secure than padlocks. I would definitely recommend this place!
Rebecca answered all of my questions and made the move in quick and painless! clean building, easy access and centrally located all pluses. Thanks!
Rebecca was very helpful getting me set up with a storage container today, helped me very much finding the most cost efficient and space efficient option!
Rebecca's customer service is always on point and appreciate her very much. I will definitely recommend this storage facility to my family and friends .
Had the best experience!! Met lovely ladies today named Rebecca and Jada. I was looking at all units everywhere today and stopped looking when I met them! They made me feel secure and explained everything and made my experience great! If I had a storage business I would steal them both!!! Thank you for all your help today! I wish all the stops I made today were this nice!!!
Every time I come in Rebecca always eager to help me issue I'm having she take Care of them.Thanks again, Rebecca rock!!!!
Excellent service. Rebecca was so helpful to transfer my existing reservation to a new unit to accommodate my needs. Super friendly and knowledgeable.
Quick fast reliable thanks Sergio!
Rebecca is an excellent resource and is an asset to Public Storage. She makes you feel comfortable and is very friendly with customers.
Sergio was so kind I came to pay my bill and he ended up talking for a while, nice guy. Not renting from this property but will maybe think about it if I come to live in the city.
Rebecca was fantastic and made sure to explain everything as well as for out of her way to make sure everything was set and right for me. Thanks again Rebecca, you're awesome!!!
Rebecca has to the best customer service I've had she had me laughing, that something I needed I was having a terrible day but she is cheering us up one customer at a time thank you Rebecca
I rented a space today Rebecca was very good to me
Rebecca was very helpful! Thanks
Rebecca was very polite, friendly and very knowledgeable. Answered any and all my questions in a very professional manner. Customer service at its finest!!!
Rebecca saved my life. I really wasn’t sure how I was going to get through my sudden exit from my place. One visit here and I had cheap packing supplies, a good storage unit for cheap, and a good setup for coming and going and loading and unloading. Definitely recommend this place. It’s also convenient given how close it is to the highway and western.
Excellent experience and Excellent treatment by Manuel great guy. I recommend this place to everyone.
Best customer service ever thank you Rebecca and Amanda
Amanda was fantastic on saturday. She showed us the new storage locker. Answered all our questions. The whole staff is great! Very helpful!
I was in making a payment and dropping things off. As always, I was greeted in a warm and friendly manner by Manager Rebecca. She is always a pleasure to work with. She has resolved. Few issues for me in the past and I've never had a bad experience with her. Today, Manny handled my transaction. He was friendly as well. He was warm. We laughed a little because im sort of a goof. He handled my transaction quickly and accurately the first time. I really appreciate these guys so much!
Sergio was super helpful and provided an excellent experience with storage!
Limited hours. Pushy, nosy staff. Poorly maintained front gate.
Manuel was incredibly helpful in getting us started with our storage unit! The facility is clean, well-maintained and the staff are incredibly helpful!
Manager Rebecca provides excellent cutomer service.
I was a little apprehensive about renting a storage place, but Rebecca made me feel welcomed, safe and respected. She showed me where everything was, and even went out of her way to help me when I thought I had lost my keys. The place is clean and very well organized. Good job, Rebecca!
Good experience and Rebecca was vey helpful.
Currently rent 2 units here. Staff is friendly and professional. Place is clean, big lift elevators and hallways are wide enough to wheel full sized pallets. Rebecca is great and even remembers me by name.
Rebecca was super helpful and informative throughout the whole process. She gave a courtesy call to see if we had any questions and also a walk-through of the storage unit and ensured that we picked the right unit for our needs. Highly recommend!
Our experience here today was great, easy, and cheap. Dina was very helpful by providing all the details and answering any questions we had. She was also very friendly and professional. Our initial plan was to shop around some more for other storages but Dina changed our minds! Thanks!
This place is the worst. First of all they call you all the time asking to set up an appointment with you to talk you through everything. When I finally went they said they would start my rental that day even though my reservation was for the next week. I told them this and they said they couldn't guarantee my reservation if I didn't start paying immediately. They provide dollies and then lock them up so you can't access them unless they are there. 10/10 wouldn't use again if I can help it.
Great service by Rebecca and Terrance. Very friendly and professional.
I recieved a great price from their Labor Day Special! Rebecca and Lavonda were very helpful in helping me figure out and choose which storage unit would best fit my furniture. i am satisfied with my storage unit and best of all the price for it a month. Rebecca was also kind enough to let me use the moving carts after store hours, thank you!
Quick and Easy service and Tashana and Rebecca were very friendly.
Moving can be stressful, I recently moved to Chicago from Orlando Florida and had a reservation for this location I was really impressed with the customer service i received from Rebecca I had a unit that was kind of expensive and she looked into it for me without even asking and help me with the cheaper rates and made sure I was comfortable with my selection she even looked around for different locations she made sure to had a cart for moving my boxes, I was really impressed with four customer service and I'm grateful that she was the one that took care of me I highly recommend this location
Tashana was great! She explained all of the policies and answered my questions. She also gave me a tip regarding the timing of my move out date!
Rebecca and Margaret are great.
Una atención excelente la anfitriona rebecca me ayudó muchísimo excelente atencion
Fast, clean and the staff is very helpfull and nice. Rebecca is wondeeful, I definitily recommend!
Equarrious was very courteous and helpful while getting me set up with a unit.
Customer Service was impeccable! Rebecca lead the way!
Rebecca was so friendly & helpful!!
My experience at this public storage was very pleasant. Dina was very knowledgeable and explain everything to us in detail. Took her time showed us the unit made sure it was the right fit for our needs. Overall a very nice and patient representative I would definitely recommend this location to my friends and family.
Equarrious Moore was excellent! He explained and got me through the process of renting my unit quickly and efficiently. Great customer service!!
First time storage experience, and I am 100% satisfied. Rebecca made me feel right at home. I highly recommend this location!
Great job getting me set up!!!! Great customer service from Equarrious Moore!
Rebecca & Amanda, great guidance on everything. I had many questions and clarified them all. Excellent Team
Rebecca was really knowledgable and was a great help.
Rebecca and Equarrious were very helpful and made the initial renting process very smooth. They were friendly and provided great service. I would recommend this location to everyone.
Today Amanda was so nice to give me a call to remain me about me due date. Thank you Ananda. When a got to the office Rebecca as always with a smile and a great nice greeting. Thank you Rebecca. Thank you Ladies.
Rebecca and Dina very helpful. Thank you.
Rebecca and Dina were duper helpful and knowledgeable about the property. They gave thorough instructions on the security and safety aspects of the facility as well. The only drawback for our long term storage needs was that the property is not climate controlled.
I was visiting my space today and the manager Rebecca is always there greeting me with a hello and a smile. I just want to acknowledge her great customer service and keep up the great work!
While it's not the most glamorous, storage is necessary and if you have to get it at some point, GO HERE. The manager, Rebecca is one of the most competent managers I've ever experienced! I witnessed her training her staff - Chreshona and Lisa and they were all doing such a great job. Excellent customer service, knowledgable, friendly staff made coming and going simple and painless. I wish Public Storage as a company had a stronger pricing structure to ensure the rent isn't raised any sooner than after a year of storage but otherwise, this location is a pleasure to do business with. Thank you!
Rebecca provided great service. She is a excellent addition to public storage.😀😀😀
Experience was very easy and Rebecca was very helpful. I signed up with Public Storage a little over a month ago and they have made it really easy. Just the other day I hadn't locked my unit up properly and I even received a call from one of the representatives (Kershauna? I didn't fully get the name on my VM) there to inform me. I would not have expected that from a storage facility! Thank you to the team over there from start to finish!
I can't thank Rebecca enough for walking me through the entire process of securing a storage space. She was thorough, accommodating, professional, and very knowledgeable. Thanks again Rebecca, you're the greatest.
I came in with a million doubts and questions about buying a unit but Jeremy was extremely helpful. He made sure to cover every concern I had. Excellent customer service and all around kind! Thank you for the help!
Jeremy's service was fast on point and very polite..
Rebecca was fast and listened to my needs and immediately showed me all my options available throughout the clean facility. Even helped show me all the different spaces again when I transferred to a smaller space. Great experience over all!
Awesome customer service !!
Rebecca was very helpful and help me set up boxes
We rented a space last month with Rebecca and she was wonderful. She definitely knows what she's doing and is very informative.
I rented a space at Public Storage and had a great experience . I received great service from Rebecca and Tammy . .
customer service was great! my wife and I were helped by Tammy and Rebecca today. I would highly recommend this storage facility.
Rebecca & Tammy are incredibly helpful and were able to answer all of my questions. Would definitely come back to this storage facility the next time i move!
I would like to thank Rebecca,Tammy and Darn for a great job.
Nice quick informative and to the point... Thank u rebecca
Great experiance want to make me do it again Very courteous and respectful and not to mention knowledgeable . Rebecca answered all my questions and went to the extreme to make me feel welcomed . 👍 😀☺ Great job
Great service from lovely women. they made sure to go over the layout and were very understanding with the children.
Great customer service from Rebecca and Lisa. Made sure that my appointment was at my convenience and that the storage unit that I chose would be the right choice for my moving needs. Clean environment and friendly personalities made my experience with public storage a great one! Thank you Rebecca and Lisa!
Rebecca did a great job. thank you
My experience was excellent and my assistant "Creshona," though new, was very experienced, informative and very helpful. I would use this service again and I recommend to others in need of storage space.
Sharonda was amazing with helping me find the right size storage locker for my belongings she explain everything very well to me and let me know how much everything will be totally with tax and how much my next bill will be if I choose to stay for next month she was very friendly and happy i didnt have no problem at all she has a great attitude and speak very intelligent smile the whole time we was hanging business and she showed me around to see the storage locker and to pick which one was best for me I really appreciate her help and the other lady I don't know her name the lack of space she gave me was clean and just right she's the best at her job!!!!!!!!!!!!!! I will deal with her anytime I need storage
Awesome Customer service thank you Rebecca and Creshona!
This place is the definition of a proper business! From the moment I walked in to the moment i vacated it was such a professional and pleasent experience! REBECCA AND DEMAURE made this experience one of a kind by providing the upmost and classy customer service. Rebecca's care and service was out of this world and she needs a promotion. I meant to put this review up a while back but became busy and forgot. THANK YOU agian for all your help Rebecca!! It was a pleasure doing business
This is the the best place to store your stuff. Rebecca and Creshana are great. Very helpful, explained everything. It was very easy getting the place and the whole process was very smooth.
The ladies were great! Rebecca and Creshona. Rebecca set up the wardrobe box for me. They were very helpful during our visit today.
Easy to sign up,good customer service
Rebecca's customer service was great!
I came to pay my bill at the Public Storage on Western and Diversey today and was wonderfully greeted by Rebecca and Brittany. I store at another location but always get great service when I come here to pay my bill.
Jasmine was great and very professional!
Jasmine was extremely polite healpful & understanding of my situation. She got me the unit that best fit my needs. I would definitely recommend this public storage 2 all my frinds.
Sharonda was very nice and helpful
Let me tell you this was the best experience I believe possible with a public storage unit. The staff was unbelievably friendly and accommodating, and made me feel very secure about my decision to put my belongings in storage. The storage unit itself was clean, easy to use and very secure. The staff at this location were very clear in their explanations of everything and I felt very comfortable with everything. Rebecca was extremely helpful, and she's a real professional when it comes to these storage units. I would recommend her and this unit 10/10!!
Rebecca and Barry made my first time renting a storage unit quick and easy! I can't thank them enough! Definitely one of the best customer service experiences I've ever had!
just want to acknowledge that Rebecca was very nice and helpful and fast thank you for your help keep doing what you do to help the customers you was very very super nice thanks again
High five to rebecca. She is a really good hard working person. Her being bilingual was a plus. Great job
Jasmine was wonderfully helpful!
Jasmine was so helpful with a last minute space change....thank you!
Rebecca and Ariel were both very helpful in my first experience with renting a storage unit!!
Rebecca and Ariel were very efficient and customer service was great!
Rebecca, the manager, was great. Showed me exactly want I wanted and I was in right away. The place is clean and secure as well. Great experience.
Rebecca and Jasmine gave excellent customer service and I would recommend this location to anyone. Rebecca was the lady that helped out with most of my process and she was very informative and answered all my questions. Jasmine was at the front desk during the paper processing part and was very entertaining. They made it feel like a "home environment" which is somewhere I feel comfortable leaving my things! Thanks ladies! Also, the units and facility are nice and clean and convenient hours.
The units are nice and secure but what really makes the difference is the customer service. Rebecca might be the most pleasant, professional, and helpful human being I've ever dealt with in any customer service context. She really goes out of her way to make things smooth and easy. I hate moving, so that's especially appreciated. The price is good, the units are good, and the customer service is fantastic. What else do you need out of a storage unit?
Rebecca,and Dominique are very professional,and knowledgeable about there job,they explained everything clearly and accurately,I would definitely recommend public storage because of them!
Rebecca was amazing at following up and helping me with everything. Best of all, she was always so sweet despite me constantly making changes. Highly recommend!
I love Rebecca customer service she explains everything direct and precise
I was in this public storage today renting my unit and Tom was great and very informational and made my move in process very painless!! I would recommend this Public Storage to anyone!!
Nice clean place. Safe secure access. Debra and the rest of the staff were very helpful and informative. Highly recommend to anyone.
Rebeca and joe pure good service
Tim is AWESOME!! I stopped in to buy some boxes and he pointed out all of the features and benefits of each Product helping me understand what I need to to Protect my items thanks for your help Tim!
I currently rent at this location on Western and Diversey. So far my experience has been going well. Rebecca and Celeise were in the office today and pleasantly greeted me.
Tim was GREAT!! Very professional and helpful I recommend this facility to anyone in need of a storage space
Im unfortunately vacating today due to moving but I want to say I had great experience while I had a storage space at Public Storage. The property manager Rebecca was always very helpful and Jasmine assisted me with the closing out of my unit today.
Tim is the definition of what customer service is all about! Very friendly, helpful, and always smiling :) thanks alot Tim!
It was great rebecca took care of me right away
Kristina is absolutely fabulous! She is a professional and courteous individual, she exercises versatility and comfortability. My afternoon moved much more smoothly because of Kristina.
Rebecca help me Good service
Evelia was very friendly and helpful
I have been to several public storage facilities and by the farthest I've never been so apprective with services that Alvina provided and I really never comment on things like this but it is needed to know.....
I appreciate the great service I get from Rebecca. I feel like I am getting personal service. The facility is always clean and the staff always are eager to serve me. Thanks Rebecca! Prentis Johnson
amid was great!
Jasmine gave great service. She was able to give us the best deal for what we needed and was very fast and efficient.
Kristina and alvina were two awesome employees they were both trainee's but both were very knowledgeable! Gave us a good price as well
I just rented a space here and the service was awesome. Rebecca and Alvina greeted me in the office when I came to move my stuff in.
Great experience and friendly staff made renting a unit here a breeze! Tim did a great job setting everything up for me.
Rebecca was super friendly and helpful and made my first time renting a storage unit super easy. She answered all my questions and really went above and beyond. Great customer service and overall experience
Rebecca and Ashley both were always friendly and went above and beyond to help me out. When I was finished with my time renting a space there, I was nervous because I knew I would be out of town at the end of the month. However, Amid gave me a call and made everything extremely easy. If I ever need to rent another storage space I know where I'm going.
Jasmine was the greatest help. Great service all around, thank you!
I received excellent service from rebecca. She is awesome. If I ever need them again, I definitely will go back to public storage.
Wonderful experience from the start! Rebecca was extremely friendly and helpful. Thank you.
Rebecca and Jasmine are amazing and super helpful. This was my first time using a storage unit and I got a huge space for an unbelievable price. Wouldn't imagine ever going anywhere else.
I vacated my unit at the public storage location at 2835 Northwestern and I was greeted by the employee Jasmine I understand it is her first day but she was very pleasant when she walked me to my space I am at this location worked out for my needs and I would ever recommend this location to anyone who needs storage
Rebecca is great and goes above and beyond in helping me with the information I need.Great person to have on the P.S. team!
I recently upgraded to a larger space after almost 2 years at this location. It's a great location, and a good clean building. Rebecca is always there, with a smile. All of the staff is very friendly as well. When it was time for me to pick out a larger unit, Rebecca was a great help. She got me into a unit that had the extra space I needed without breaking the bank. She also made suggestions along the way, and explained all the options. This helped me make the best decision for my needs. Thanks to Rebecca and PS for everything.
I had a great experience at this location usually moving is rather stressful but Rebecca and Ashley Were very detailed and personable and made me feel at ease thanks guys keep up the good work!
Rebecca really set the expectations high with her friendly attitude and upbeat personality. I have yet to be disappointed with customer service here!
Amid provide great customer service and was able to help me with all my storage needs. I recommend this location to everyone because of him.
Rebbeca was absolutely fabulous, I'd recommend her to everyone!
Rebecca & Ebony were very helpful during the whole process. They answered any questions I had. Thank you ladies (:
great customer service
I loved my experience with lawana she was helpful, patient and attentive. Nice person
We had an incredible experience working with Rebecca today as we moved into our storage locker for the first time! The facility was very secure, clean, easy to navigate, and the service was even better, Rebecca went above and beyond to make our experience enjoyable. Would highly recommend this facility.
Fue una experiencia muy buena, fui atendida por una persona muy amable que me explico todo muy bien con mucha paciencia su nombre es Rebecca, le doy un 100 hacen falta personas como ella en todos los establecimientos gracias.
I received great and professional customer service from Rebecca when renting my unit. Very pleased with the experience.
I rented a storage space with Rebecca today at the Public Storage on Western. She was very nice and helpful. She made sure I had the right size unit. Thank you Rebecca
My experience with public storage was the best service that I have every experience with such people as Amid and Rebecca. They treated me with much respect and that's something you don't get everywhere, they took their time in helping me find the right space that I needed to store my things. I say if you ever need to store something, go to the storage place where Amid and Rebecca works located at 2835 N. Western in Chicago ill, you will not regret it.
I rented a space today as the Public Storage on Western. Rebecca was very helpful and knowledgeable.
Great customer service from Quien!!! She made sure I got the right storage space for my needs and was a pleasure to work with!! I highly recommend this location for Storage needs! :)
Rebecca was very informative and helpful. She made the process seamless.
Im a current customer at the Public Storage on Western. Every time I visit my space., Rebecca is always there with a smile and always asks how Im doing. I appreciate her very much and continue on doing a great job.
I have been satisfied so far! And the staff are so friendly ; I haven't experienced that in many other places. I'm happy to have chosen this location and company.
Loved it ....Rebecca was great I love her. Thank you
great storage and service
Lawana was very helpful. She made the move in process quick, easy and seamless.
I met with Casey at this location and he was so great. He didn't let my deafness faze him and happily communicated with me via paper and pen. Everything was done very professionally and it eased my worries that there'd be additional problems on one of the toughest weeks in my pregnancy. Funny enough, before i left... He asked if i was expecting.... And i grinned as i told him that it would probably be two weeks before my little one arrived. He is also expecting his next month, so that put a smile on my face as i left the office. This place is really excellent and well maintained.
Rebecca was extremely helpful and made the process very easy. Location is great for me, thanks Rebecca
Just signed up. Yvonne was amazing! Very friendly, professional and thorough. She spent extra time showing me how my lock works and made the experience very smooth.
Casey was very helpful answer my questions in regards to downsizing to a smaller unit and recommended to do it as soon as possible just to avoid forgetting about it later on.. He showed me my options to make my stuff fit and work in a smaller unit.. great service and apreaciated all the help and time Thank you again.
This location is so helpful and friendly. Quien was just excellent at her customer servicing skills. She definitely deserves a raise. I would recommend everyone I know to rent from this location and ask for Quien.
Great! Made it easy to store my things. Customer service (Quien) was helpful and made me feel comfortable with the experience
Quien is a excellent employee and displayed wonderful customer service, she was very helpful and super nice!!!
I have been a customer at this location for many years (six or more, I can't really remember) and have had several different units during that time The facility is convenient, well managed, clean and secure. The facility is non-conditioned, but it is dry. I have also never had a problem getting parking inside the storage building (a real benefit for that area of Chicago). However, what really sets this storage location apart has been the staff, and in particular the facility manager Rebecca. Rebecca has been extremely helpful over the years and each time I am in the office I see that she provides great customer service to everyone (be they a new customer or someone exiting their unit) Here is one example that stands out. I live outside the US and was recently back to my unit packing the last of my belongings to send abroad. I was working late into the night and had not noticed the passage of time. Although the office closed at six, Rebecca was passing by later that evening and noticed my rental car was still there. I didn't know it, but I was locked in for the night (the gates lock at nine. Rebecca came and found me at my unit, waited for me to fit everything back in, and then allowed me to escape! Again, she finished work at six and by then it was nine-thirty in the evening. There are a lot of places to store your stuff, some cheaper and some dearer. However, I doubt that you will find a place with more helpful staff.
ms.Rebecca was an excellent help.
Becky was vary helpful in setting up my storage unit.
Great customer service and very helpful employees. Quien made my renting experience very easy.
The young lady Quien was very helpful.
I am about to rent a second storage unit at this location as I have had a great experience so far and owe it all to their amazing manager Rebecca! I can't say enough great things about her! Besides being extremely helpful in all aspects of my experience there from rental agreement and so on... she even just this week went as far as rolling up her sleeves, and dove in to help me move around some extremely heavy furniture that I struggled to get back in to my unit! My # 1 issue with almost every company in America both large and small, is the extremely poor levels of customer service if any at all! This is such a pet peeve of mine that I have seriously considered starting my own customer service business where instead of hiring someone to fire employees as Geroge clooney did in the movie Up in the Air, I would send my own people in to properly teach employees of other companies how to actually provide a good customer service experience let alone a great one!! Sure as hell know I would definitely be a millionaire if I landed Comcast as a client!! Ha ha! In any event, I highly recommend this facility, and definitely ask for Rebecca at the office. She is the best and gets more than 2 thumbs up from me!
Everytime I come into the store Linoi and Marshawna always there to help me with my purchases in the store. I would highly recommend people to come here.
We stopped by to look at the facility and were pleasantly greeted by Rebecca and Linoi. Rebecca took us around to see the inside and show us the storage area we would be interested in and explained the hours, etc. We did buy packing material on our visit and will definitely consider using this space as Rebecca is very knowledgeable and would be very helpful.
Today I came into the facility to rent a space. Marshawna was amazingly friendly knowledgeable and her customer service was amazing. I kept a smile all while I was there. She is awesome. I recommend her to everyone. She knows and does her job very well. She makes you feel at home and less painful of moving again. She did a great job with my move in. She's a keeper public storage. She will be running the place soon. Thanks again Marshawna.
I came into the store today to buy packing supplies for my company who would be moving pretty soon and was assisted by an associate by the name of marshawna Pratt whom customer service skills were superior! She showed me units and used the sense of urgency although my company had not made an official moving date, in addition, I was given a list of merchandise supply prices from Ms. Pratt. I rate her customer service and my satisfaction 5 stars! She's very friendly and has great knowledge about her company. Thanks again Ms. Pratt
Rebecca was very accommodating and helpful.
My experience here was fantastic both times. I moved in about a year ago and I came back to use their facility again and Rebecca was my helper again. She is such a professional and kind person and she always has a smile on her face which makes the place more welcoming. I've never had any problems with my stuff there and I usually leave them there for a couple of months. I would definitely recommend this one to any of my friends!
Tommy was the bomb, he was very professional. Give that man a raise.
Fantastic people highly recommended. Helped in the last minute when really needed and were very flexible.
Anthony was very helpful in securing the appropriate-size storage spot for me. He was very professional, and answered all of my questions thoroughly and politely. I would recommend this facility to anyone in the Chicago area. Oh, PS: First month rent is 1/2 off (wheeee).
Anthony was very helpful and courteous. He answered all of our questions and provided us with detailed information concerning the rental agreement.
I visited Public Storage with my girlfriend to help her move some things on Sunday and the place was packed. There was only one person working but you couldn't tell by the way Tommy handled things. You can tell that he was overwhelmed but he managed to keep a smile on his face and an up-beat attitude while he handled customers. I will definitely recommend Public Storage to friends in the future especially if all the staff worked like Tommy.
Anthony and Thomas helped alot and were extremely friendly! Fantastic experience.
The 2 workers Anthony and Tommy are very productive workers. I could tell they give their 100% effort while working. They were very polite and sociable while helping me when I was there.
I was pleased with the service that I received from this store. Anthony was pleasant and very professional. The store was clean and priced just right, for my budget!
They were very nice and respectful. Rebecca and Anthony were extremely helpful and answered every single question.
Rebecca made the process quick and simple. In and out with my keys in 10 minutes.
My visit to the facility on Western was such a great experience. I had no idea on how to go about storing and what it took to obtain a space, Until I visited the Western facility. Anthony, Tommy,Rebbeca was so polite and informative. I was very pleased with their service. I would most definitely recommend my friends and family to Public Storage for their storage needs. GREAT JOB U GUYS!!!!!!!!!!!
Very professional. Superhelpful. Very secure building. Easier to get when its a busy moving season. Anthony was very helpful
Rebecca, Anthony and Tommy were all wonderful. Moving in, the stay, moving out were all handled seamlessly. Couldn't imagine a more accommodating storage facility. I even got a huge locker for the price of a smaller one since I only needed it for a few weeks.
I rented a space today At Western and Diversey. Rebecca and Anthony were very friendly and helpful.
Rebecca, Tiffany, Tommy, Anthony gave me excellent service. I would recommend Public Storage to all my friends and family!
Tia was very helpful.I had no idea what I was doing as this was my time using Public Storage and she made sure everything was in order and easy to understand. Great Location and Great Assistance. A+++
Tiffany was wonderful providing info to me and was so kind and professional. I highly recommend dealing with her if you need a storage unit here.
Tiffany (and her team) were fantastic. She was extremely knowledgeable and efficient in helping me find the best items for packing up my belongings for both storage and moving. One gentleman carried it into my car for me as well. Great service and personality!!!!
I called about prices for a storage unit because I plan to move allot of my stuff soon. I spoke with Tiffany. She was very nice and was able to help me with my needs. Customer Service is usually pretty shotty when calling any where these days. But Tiffany was very nice and knowledgeable and I really appreciate her! :)
Tiffany was very helpful in showing us around the property. She was nice and amicable. This was our first time renting and the $1 first month rent is very deceiving. There was a $22 Administrative Fee and we had to buy a special lock for $18 from them. You also have to get the insurance which is a minimum of $11. I know there were going to be some of these things but it should be spelled out a little better on the website when signing up.
Terrific experience with this location, primarily Rebecca! Wonderful customer service to go along with an awesome personality. Thanks again for all your assistance and we may see you again!
Rebecca at Public Storage is AMAZING! It took the movers longer than expected to pack and load our items into their truck. As we were getting ready to leave for our Public Storage facility, the moving truck broke down. It took the moving company 3 hours to send a new truck to put our belongings in. Rebecca made sure the door was open for us after hours, so we could get everything into our unit. She was a ray of sunshine on a very frustrating and exhausting day. Thank you Rebbecca!
Rebecca is the best! She is so patient and helpful. Moving can be extremely stressful, but she made the experience a million times easier.
Excellent from start to finish. Rebecca checked me in and walked me through the entire process efficiently and informatively. She had even shoveled the snow away from the door to my unit (an exterior access space) before I arrived. I won't be going anywhere else for my storage needs.
Rebecca and the rest of the Western Ave Public Storage crew are wonderful. They are always accommodating and friendly, often going above and beyond to meet my needs. I recommend this location!
I came here to help my friend get some of her stuff shipped to Texas. It was a busy day at this place... and Laquila was awesome! She was very friendly and customer service oriented. I give her props on how she handle the situation. My friend was not able to take everything so I ended up getting a space a couple units down from hers and I love that Laquila went above and beyond to accommodate us.
This is not my 1st time (or my last) using this facility on Western. I have had storage units here before and also have had Rebecca take care of everything just as before. She is courteous and professional and explains everything so simply and well laid out, there are no questions. Rebecca's professionalism really should be commended as well as her outstanding customer service.
Extremely easy and professional experience. Did an express check in online the same morning we were moving and they were ready for us when we arrived. Germaine and Kathy helped my moving team gain access to the unit before the paperwork was done just to keep things moving along. We were very happy with everything from start to finish!
I would like to say the Rebecca was amazing!!! She was super nice and very helpful. She even called my truck rental place for me because we had questions about the lift. I would definitely come back there just because Rebecca was so helpful. You need more employees like her.
One of the greatest customer service experiences I have had in a while by any business. Rebecca has been very helpful and understanding to my storage needs. She has a great personality and made me feel like a valued customer. Will recommend this location to anyone who asks!!
I needed a place to keep my stuff for a few months and this place was the first thing to pop up on online and had locations everywhere with deals like $1 for the first month! My parents helped me move and were worried about what it would be like but we were given wonderful help and instructions from Rebecca who works there. She was very nice and put my parents at ease. The place is very well guarded and has a lot of common sense thought put into the way it runs. Couldn't ask for more in a storage company. :)
Rebecca was great! Very professional, proactive, personable - walked us through every step of the process, made sure we understood everything. Made us feel comfortable with the process and with accessing the unit Managed many other customers at once and didn't make anyone feel like she wasn't paying attention to them, yet made us feel like she was fully paying attention to us. Quite the talent
Awesome!! The facility is clean, safe and convenient! Kathy is the greatest! She was kind, thorough, helpful and knowledgeable!! I got a follow up call from Rebecca today and it was nice that they checked on me and made sure I understood their facility and Public Storage's way of doing things!! Thumbs up, high fives, perfect 10's!!!!
Great experience. All of the staff are friendly and helpful. Great storage spaces at a fair rate for the city of Chicago. Highly recommended.
Fast & efficient service. Reserved space online, rep called me within minutes to confirm. When arrived, process was easy and quick, plus space was ready to go. Thanks.
Rebecca and her crew were fantastic. Never received such good customer service. She went over and above making it easy to move in and then move to another storage room when I didn't need as much space.
The managing lady named rebecca who helped me for the whole process was simply great. Very helpful, patient , did her best to make it easy for me.