Public Storage Self-Storage Units at 1916 N Elston Ave, Chicago, IL

I really enjoy this public storage lockers they are clean professional hood hours and easy to get too and their mgr Tiffany at the elston location in Chicago is awesome and will take good care of. You !!! Sincerely Robert’s and her mother Jacqueline

Long time customer - this facility is well run, clean, and great with communication. Tiffany the manager was super helpful with a pricing question recently. thanks!

Thanks to the DM for reaching out and providing exceptional customer service

This place is extremely over priced not only did I get my rent for storage up'd twice in not even a year, this place is always changing policies to add on more fees and they are very ridiculous, once you are late 6 days you are no longer able to access your unit as they hold your stuff hostage as if life doesn't happen. I would never recommend nor come back to this place. They love to milk customer pockets!

The customer service at the Public Storage location on Elston is second to none! Mari was the representative that helped me through my reservation process and she was really thoughtful and knowledgeable. I really appreciate her consideration and hard work!!

Tiffany was very informative and very fun she helped me decide on the right size of storage to pick and she was very attentive great Custmer service highly recommended

Tiffany is the best at customer service. She got me in and out. Always with a big smile and willing to help with all your needs. Definitely a better experience than what I've had at other storages.

Great storage location and always clean! Tiffany from the office is amazing, thank you for all the help and great service!

Mari helped me huge, was going to move out and she told me I could transfer to a smaller space to save money. I did and saved me a lot of money, $200 a month.

Have have to say Mari is super helpful and friendly not to mention one hard worker I have have seen her a different locations and she’s always busy. I appreciate a hard worker and think they should get credit when do. Public Storage you got a good one there.

Christina was very helpful with helping me get a great deal!

The best service ever. Loved the team and would highly recommend. Laquita was the most professional and easy to get along with.

I was very impressed with the service I received at Public Storage on North Elston. The staff were very accommodating and helpful throughout the month that I rented a space there. I needed a storage space to stage some of my boxes in preparation for a move and I would highly recommend this location for your needs. Accessing the unit and making payments is easy thanks to the app, but it was the staff who made the difference. Thanks to Rebecca, Christina, and Mary for your help!

Additionally today, I was helped by Mari whom was very helpful as well. Still a 5 star review at this location! Thanks! I've had several different units over the years at this specific storage space and Kayla was extremely helpful there today. I never leave reviews, but felt this was a day I had no choice to leave a 5 star review. Thanks!!

Christina Thank you

I recently had the pleasure of working with Tiffany at Public Storage, and I couldn’t be more satisfied with the service I received. Tiffany went above and beyond to assist me in finding the perfect storage unit for my needs. She was incredibly knowledgeable, professional, and friendly throughout the entire process. Tiffany patiently answered all of my questions and made sure I felt confident in my decision. Her attention to detail and dedication to customer satisfaction truly set her apart. I highly recommend Tiffany and Public Storage to anyone in need of storage solutions. Thank you, Tiffany, for providing exceptional service!

I recently had the pleasure of working with Tiffany at Public Storage and was so impressed with her service that I simply had to leave a review. From the moment I walked in, Tiffany was friendly, welcoming, and incredibly helpful. She took the time to understand my storage needs and recommend the perfect unit size for my belongings. Throughout the entire process, Tiffany was patient, knowledgeable, and answered all my questions thoroughly. She explained the rental agreement clearly and made sure I understood all the terms and conditions. I never felt rushed or pressured, and she made the entire experience smooth and stress-free. What really stood out to me was Tiffany's genuine care and attention to detail. She wasn't just trying to make a sale; she truly wanted to help me find the best solution for my needs. She even offered some helpful tips on packing and storing my belongings safely. If you're looking for a friendly, professional, and helpful representative at Public Storage, look no further than Tiffany! She deserves more than five stars, and I highly recommend her to anyone looking for storage solutions. Thank you, Tiffany, for making my storage experience so positive!

Tiff hooked me up lady know how to bring them customers in and keep em coming back

Do not store your belongings here. When I moved out after a year and a half I unpacked my items to find them totally ruined by water damage. No one at Public Storage will address the issue. Their only response is to take it up with my insurance. The items are gross and moldy. I was paying over $160 a month to “safely” store my things. So upsetting. I wasted so much money renting a space at this location only to find out they were getting destroyed for months.

Tiffany was the best, hands down one of the best customer service experience I’ve ever dealt with thank you for your service

Stephanie, the facility Manager was great!! She accommodated my needs and was very helpful and professional.

Tiffany has been a great help today with getting me started on my storage today

Best service ever tiffany thank you

I'd like to give a special thanks and shout out to one of the customer service people working here. She's very pleasant and incredibly helpful and makes my experience at the storage unit a lot easier.

Great and clear walkthrough by Tiffany. The whole process was simple and quickly.

Very nice facility. I had a ton of questions that Ivory was extremely willing & able to answer!! I’d recommend this to anybody looking to open a unit, you won’t be disappointed.

Tiffany was a great help today

Tiffany was a true help with our move out today.

Came in for info for my unit Tiffany was a pleasure

Tiffany was awesome. Definitely will use this location again.

Tiffany was a great help explain everything step by step

Tiffany was incredibly helpful and walked me through step by step how to access my unit and manage the app. She also gave me some bottled water! Fantastic service, would recommend.

Tiffany really helped me out. And was patient helping me. Appreciate it

Tiffany was the absolute best. She was personable, knowledgeable, and made signing up for our storage space a breeze. I felt comfortable and trusted that we were in the right hands. She even walked us through the app to make sure I felt comfortable on how to access all our information.

Tiffany and her team were great! Would definitely use again!!

Tiffany, of Public Storage at 1916 N. Elston, has been a God-send with her kindness & competency. Thank you for helping me, Tiffany.

Storage unit was nice and clean. Rented it out for over a year. Checking out was easy. I had the pleasure to work with Rebecca. She was friendly and answered all my questions and made sure my move out was as smooth as can be! Thank you!!

The facility is clean and accessible BUT the management could better their communication. I rented a unit for 3 months last year July to October and in September due to heavy rain the basement flooded but I never received any calls, messages, or email until 2 weeks after the flood. I received an email stating my unit could potentially be affected by the flood and I should come by to check it. 2 weeks! By the time I got there - my clothes were molded, my furniture had water damage , woods split, metals rusted,everything was MOLDED to no saving. It happened back in September 2022 and just now in April 2023, I JUST FINALLY SETTLED MY INSURANCE CLAIM. Please work on your communication! People could have their livelihood in your units and even reaching out a day early can help!!

I recently had the pleasure of working with Tiffany from Public Storage, and I have to say, she is absolutely amazing! Her customer service skills are top-notch, and she went above and beyond to ensure that my storage needs were met. From the moment I walked in, Tiffany greeted me with a warm smile and a friendly demeanor. She listened attentively to my concerns and questions, and took the time to explain all of the options available to me in a clear and concise manner. Tiffany was patient and understanding throughout the entire process, and made sure that I was completely satisfied with my storage unit before I left. She even followed up with me a few days later to see how everything was going and to make sure that I didn't have any additional questions or concerns. Overall, I cannot recommend Tiffany from Public Storage enough! Her professionalism, kindness, and dedication to customer service truly set her apart. If you're looking for a storage facility with excellent service, look no further than Tiffany and Public Storage!

Tiffany at Public Storage rocks ! Very helpful and friendly

Tiffany was the bomb bomb.

It's my first time renting a storage space and it was a very smooth experience from renting to moving in all of our things. The property manager Tiffany is amazing and answered all of our questions for the move in. Highly recommend.

Clean, efficient, and safe.

Tiffany working at check in was so helpful and kind! She answered my questions with grace and made the experience so seamless! Easy to unload Uhaul! Equipped with multiple dollies and 2 elevators. Would recommend!