Public Storage Self-Storage Units at 1916 N Elston Ave, Chicago, IL

Best service ever tiffany thank you

I'd like to give a special thanks and shout out to one of the customer service people working here. She's very pleasant and incredibly helpful and makes my experience at the storage unit a lot easier.

Great and clear walkthrough by Tiffany. The whole process was simple and quickly.

Very nice facility. I had a ton of questions that Ivory was extremely willing & able to answer!! I’d recommend this to anybody looking to open a unit, you won’t be disappointed.

Came in for info for my unit Tiffany was a pleasure

Tiffany was awesome. Definitely will use this location again.

Tiffany was a true help with our move out today.

Tiffany was a great help today

Tiffany is amazing and did a great job of helping me with my new unit. I have worked with her in the past and would not trust anyone but her to help with my storage needs. She keeps the place clean and is always available to help.

I have been renting this unit now for almost a year. I have had no issues and the manager is always available to help with anything that I need. If you are looking for a convenient storage location with great management. This is your location. Tiffany is the manager of the location and she is amazing. She always has a smile on her face and is very welcoming when ever I visit my unit.

Tiffany was a great help explain everything step by step

Tiffany was incredibly helpful and walked me through step by step how to access my unit and manage the app. She also gave me some bottled water! Fantastic service, would recommend.

Tiffany really helped me out. And was patient helping me. Appreciate it

I've had several different units over the years at this specific storage space and Kayla was extremely helpful there today. I never leave reviews, but felt this was a day I had no choice to leave a 5 star review. Thanks!!

Tiffany was the absolute best. She was personable, knowledgeable, and made signing up for our storage space a breeze. I felt comfortable and trusted that we were in the right hands. She even walked us through the app to make sure I felt comfortable on how to access all our information.

Tiffany and her team were great! Would definitely use again!!

Tiffany, of Public Storage at 1916 N. Elston, has been a God-send with her kindness & competency. Thank you for helping me, Tiffany.

Storage unit was nice and clean. Rented it out for over a year. Checking out was easy. I had the pleasure to work with Rebecca. She was friendly and answered all my questions and made sure my move out was as smooth as can be! Thank you!!

The facility is clean and accessible BUT the management could better their communication. I rented a unit for 3 months last year July to October and in September due to heavy rain the basement flooded but I never received any calls, messages, or email until 2 weeks after the flood. I received an email stating my unit could potentially be affected by the flood and I should come by to check it. 2 weeks! By the time I got there - my clothes were molded, my furniture had water damage , woods split, metals rusted,everything was MOLDED to no saving. It happened back in September 2022 and just now in April 2023, I JUST FINALLY SETTLED MY INSURANCE CLAIM. Please work on your communication! People could have their livelihood in your units and even reaching out a day early can help!!

I recently had the pleasure of working with Tiffany from Public Storage, and I have to say, she is absolutely amazing! Her customer service skills are top-notch, and she went above and beyond to ensure that my storage needs were met. From the moment I walked in, Tiffany greeted me with a warm smile and a friendly demeanor. She listened attentively to my concerns and questions, and took the time to explain all of the options available to me in a clear and concise manner. Tiffany was patient and understanding throughout the entire process, and made sure that I was completely satisfied with my storage unit before I left. She even followed up with me a few days later to see how everything was going and to make sure that I didn't have any additional questions or concerns. Overall, I cannot recommend Tiffany from Public Storage enough! Her professionalism, kindness, and dedication to customer service truly set her apart. If you're looking for a storage facility with excellent service, look no further than Tiffany and Public Storage!

Tiffany at Public Storage rocks ! Very helpful and friendly

Tiffany was the bomb bomb.

It's my first time renting a storage space and it was a very smooth experience from renting to moving in all of our things. The property manager Tiffany is amazing and answered all of our questions for the move in. Highly recommend.

Clean, efficient, and safe.

Tiffany working at check in was so helpful and kind! She answered my questions with grace and made the experience so seamless! Easy to unload Uhaul! Equipped with multiple dollies and 2 elevators. Would recommend!

Very knowledgeable and kind

Tiffany (property manager) was exceptionally accommodating after an error was made on my part. Great service, fast and responsive communication, along with easy access make this a great location.

Tiffany was very helpful in setting up our account and answered all our questions, clearly! :)

great help needed information on boxes and advice on storing in unit Betty was very helpful

Betty was extremely helpful with assisting me with keeping my unit at the same rate and got back to me right away to clear this up! Appreciate it so much!

Best service ever Tiffany was amazing

Fantabulous customer service at this location. Tiffany is so helpful; She gives me complete confidence. My decision to use Public Storage is completely validated knowing people like Tiffany are there

I rented a public storage locker at this location on Elston and I had the most pleasant experience. Tiffany is the manager there and from the moment I stepped in she was eager to help in every way. Truly a great person running this operation. Thank you Tiffany I appreciate you accommodating me and my family at a time when we needed it the most. Can't thank you enough! 5 stars isn't enough. :)

Dario gave us an amazing service, thanks for your help.

Dario did a great job helping us with our storage needs

Tiffany was absolutely amazing she made my experience here everything!! I’m sad that I am leaving soon just because I enjoyed her amazing spirit. The space I have is great for a great price

Easy no problem Tiffany was outstanding professional

Awesome service. Office took care of our issues and helped us out a lot.

Elevevators were down for last 2days. Had a 16ft truck to unload in basement. Betty was in the office and took her time to make calls and get us a refund and a unit at another public storage

Paid full price a 8x10 they gave us a 5x10 plus the elevators didnt work for 2 days n they didnt give us the $1 move in deal but Betty looked out the best someone could and it wasn’t even her location she went above n beyond for us! If y’all ever having a rough day dealing with storage Ask For Betty! Thank You So Much!

Betty has been an absolute blessing with her help in an out of my unit. Great customer service second to none

Thanks Laquitha for your assistance on my Rental Space. I was glad to be assisted by you You had me in and out the office without even a appointment in a sec and guided me on what's available at this site on Elston ave. and promotions at this location. If I can leave u 7 stars I would anytime out the day😔 Thank you for your smooth customer service Have a blessed day !

Laquita has the best customer service she is so sweet and funny I have been a customer for years and love great service

Laquitha was a rock star I needed a space immediately and she saved me

Thank you for going the extra mile!

Lynette did a fabulous job helping me

Wonderful experience with Lynette. She was knowledgeable, fast, and efficient.

Like it because there's more then one street entrance

Tiffany is everything everyone raves about on the reviews. Excellent customer service!!! Thank you…

Never thought I'd write a rave review for a storage center but this place rocks. Tiffany the property manager is a superstar and went above and beyond to help us out in a pinch and truly saved the day for our move. The facility was well kept and easy to navigate. Prices for city storage also seem very reasonable. I highly recommend this storage location if you're near the area.

Excellent service miss Tiffany and her whole staff are nice and time saving even down to the lock I highly recommend this location for your property they treat it as if it’s theirs

Tiffany was extremely helpful and friendly ! The facility is clean and I feel safe locking in my storage at this location ☺️

Tiffany was incredibly helpful! Every question I had she was fully knowledgeable and helpful with answering. Very happy to begin renting here!

Sergio provided a wonderful customer experience, I will definitely be using this place again!

Very good place to do business with. Sergio is very easy and professional to work with, helped me out when checking out of our two units Thanks!

Great convenient location, parking and secured area for unloading. Tiffany the on-site agent was great, she answered all my questions and Gave us a tour of the available units.

Love the location, always very clean and the manager Tiffany was very helpful, she made sure that we were able to access the locker and safely stored our stuff. Would definitely recommend renting here.

I had such an amazing experience working with Tiffany! I had a storage unit but came in to upgrade and Tiffany helped me out when she should have been on break! She jumped up immediately to help. She also got me the best deal out there!!! Highly recommend!

Tiffany was amazing. Couldn’t have made my experience easier. Will definitely be coming back to her for my future storage needs

Tiffany, the property manager, was great! She helped me with all my needs promptly. I would highly recommend this location. Thanks, Tiffany!

Listen this has been my storage provider for the past 3 years. I normally interact with Tiffany and she is always a pleasure to speak with. She is very informative and responsive and always there when you need her! Thank you!

Tiffany SAVED my day. I was moving from a different brand storage facility (the price doubled at the old facility) and when I got to public storage, there was an issue with my unit. Tiffany not only helped get me into another unit, but she moved over my paperwork seamlessly and efficiently — and made sure that my new unit was ready to go. She was such a pleasure to work with and I’m glad she’s the property manager.

Tiffany has always been out standing and I missed her and her professionalism . She is an amazing manager and I hope to see her back.

I've been to this office 3 times now during business hours and no one is ever here. This location needs new staff

Tiffany was terrific. Rental was smooth, fast and easy!

My experience with the site manager Tiffany was amazing, she was very helpful. We had run into quite a few problems prior to the move in and the move out and Tiffany assisted and resolved them all. Thank you so much for making this experience a positive one!!

Great location, great space. Easy to access. Above all…TIFFANY is the best!! Took care of everything seamlessly from beginning to end. She deserves a raise!

Prices are high

Tiffany is amazing! Made my renting process super easy and answered all the questions. Thank you Tiffany for everything.

The best public storage in the Chicago land area! Very easy to access and the units are very well maintained. Highly recommend!!!

Awesome zervice Tiffany and jasmin thank u

Great service Tiffany was on top of all issues for me. Thank you

The office personnel was friendly and accommodating. Would definitely recommend this facility.

After 15 months of the same price they doubled it overnight and no one from there will get back to me.

This is my first time renting a self-storage unit and it could not have gone smoother. I received my access code in a timely manner and the facility is very easy to use. Jasmin is extremely helpful and her manager was very accommodating in helping me with my unit. The location is great as well. Highly recommended.

The best storage facility by far, Tiffany was very polite and addressed all my concerns in a timely manner.

Tiffany was the bomb.com and helped me out in a time crunch!

Tiffany was such a huge help today! I cant thank her enough. She definitely needs a raise!

Amazing customer service !! Answered all the questions I had and got me into a unit. Would definitely recommend!

We recently moved our house into storage while we wait to close on our new place. Tiffany was so great in helping us with the reservation and ensuring we were able to get an outside unit for easy access in and out. The day before the move I went to see the unit and all of the snow from the parking lot had been piled directly in front of the unit, making it impossible to access. Tiffany took care of it instantly, giving us a different, accessible unit that was larger for the same price.

Wonderful service at this location all the time always am helped right away when stoping by. Very thankful for the professional service provided by yvette

I worked with Tiffany, the manager, at the facility, and she is by far one of the best human beings on this planet! Amazing energy, extremely friendly and helpful, and full of all of the best energy!! This woman, alone, will be the prime reason I will refer everyone and anyone to this specific storage space and facility!💖 Thank you Tiffany! You’re the bomb.com

Tiffany is a dream. Do what you can to have her help you get moved in or out. She just saved me a bunch of money and helped me consolidate my storage so that its easier to access.

Tiffany made my purchase so comfortable and welcoming this was definitely the best customer service experience ever.

Tiffany was awesome and full of life she deserves a raise. Best customer service ever!

Greatest customer service ever Tiffany looked out for like no other. Answered all my questions and is absolutely the friendliest person I’ve ever met.

Tiffany was great, so kind, very efficient and right to the point. Pleasure dealing with her. Thank you!

Good location. Helpful service

Staff are nice here, but this is the WORST designed storage facility I have ever seen. Why design a storage facility - where you need to maneuver heavy, cumbersome carts of stuff - to have heavy interior doors with no way to get them to stay open? (If it's for fire safety I get it, but why not have some kind of button that opens them?) And the exterior door is the worst: no way to get it to stay open, AND there is an annoying slope + bump to get inside, so it's really difficult to get a cart up and over the entryway once you do get the door to stay open. If you store here, plan to always have another person there to help you hold doors and push carts. This is only worth going to if you live in Bucktown and can get one of the units with exterior doors (and there are maybe only 12 of them.)

I am very impressed and happy with the service I received at Public Storage. This was my first expeience with a storage facility. From my first inquiry, to the last day, the service has been excellent. My initial contact was over the phone with a service rep who was very knowledgable, clear in her description of services, options, pricing and there was concern about my needs and satisfaction. The gated storage facility was clean, and easy to access and I felt good about the level of security-my own as well as my belongings. Any questions I had were always answered quickly, clearly and with a positive "can do" attitude. On the day that I closed out my contract I interacted with Joanna. She was great. Very positive attitude, knowledgable, and willing to respond positively to the various questions I had as I cleaned out my storage locker and she did it with a smile. I honestly did not expect such a high degree of professional and knowledgable customer service at a storage facility business but these ladies all elevated the experience. I am impressed. Defiinitely a stand-out experience among all the other interactions I have had with all types of businesses over the last few years, where often the reps are under trained and unfamilar with how to deliver customer satisfaction with a pleasant attitude. Public Storage was a win /win experience. Well done. Would definitley store here again when the opportunity presents itself.

Tiffany was great, and very helpful! Speak with Tiffany if you have any questions, she’s super helpful!

Checking in to my new unit was fast and easy. Rules and billing were explained in a courteous and easy to understand way. The unit was very clean

Tiffany was extremely helpful. It had been a long day and when I walked into public storage she was friendly and accommodating. She quickly changed out the storage unit I was renting to a bigger unit that was available. She was very efficient and the wait was minimal. She ensured that I received the best price available. I highly recommend this Public Storage facility as they are very professional, the facility is very clean and the employees are extremely helpful!

Joanna Is very patient and help me a lot very ni à and I’m satisfied w her service she very pretty thank u Joanna

This particular Public Storage facility on Elston is absolutely OUTSTANDING!! I have moved too many times to mention in the past 5 years and have run into some conflicts with movers as well as storage facilities. Actually horrific and threatening situations. This Public Storage has gone above and beyond to always be helpful and cheerful. Tiffany and Joanna are fantastic! Stephanie the district manager is terrific as well! I highly recommend this place!!!! Five Stars!!

Joanna deserves a raise! Phenomenal service setting up my unit and making sure I got the best deal possible! Didn’t take much time at all ! Thank you!

Joanna was wonderful! Great experience moving in :) Cheers!

Cherneal was amazing! I had a wonderful experience with her and she helped me through the entire process. Thank you so much!!

Joanna was a great help she is a great help

Cherneal front desk have been very helpful, accommodating that i was able to get in seamlessly. Helped me figure out what stuff needed/supplies just to make sure my stuff will be kept the way they’re supposed to be! Definitely one of the best services I had so far. Added bonus to how they deal with people. Very thankful for their great service and supplies for sale! One stop shop....😁

CHERNEAL gave the Best customer service and helped with the carts & locks that I bought today to lock my space up. Public Storage is the best!!!

Cherneal was great and spent lots of time showing me all my options!

Cherneal was so nice today with my 1st time renting and I'm glad I chose Public Storage!! Great customer service

Cherneal was extremely helpful with my move out. She assisted me to get rid of the items that I didn’t want. She also advised me on which boxes I would need for my hanging clothes.

Cherneal rocks. Thanks!

Hello to any possible storage customers I would like to let you know that I really recommend Public storage. It was a great & easy rental I just had with Cherneal. Plus her co worker Johanna assisted also when needed. 5-STARS!!! As deserved*****

Cherneal Was delightful! I have rented from Public Storage several times before. This was the best experience ever!!!!

whats the nearest truck rental?

Joanna was extremely helpful, and the location offered everything I was looking for at a reasonable price.

Joanna is an amazing asset and very helpful

I had a great experience renting here. Celeise in the office was always helpful and courteous. I would store here again if ever needed in the future.

Expensive. Rate increases almost every 6months. Could be cleaner and better maintained.

Cheneal did an amazing job. What a wonderful experience. A true gem of an employee!!!

Good customer service, enjoyable experience! Cherneal helped us out to vacate our space, thank god because we left the locks on and we were going to call in our vacate. But she insisted on checking it, and save us lots of money $$$.

Joanna was amazing. She literally got us the best deal and treated us very well. She mad me laugh the entire time I was there, literally treated me and my partner like we were life long friends, she.If anyone needs a storage, go here, Joanna will get you the best deal and treat you like you matter.

All my items were destroyed from mold that had gotten into the unit from the pipes. The walls were. covered and I had to throw everything, nearly all of my belongings, away. Still in the process of getting a reimbursement for items, but the woman at the front desk told me that other people had also been reporting similar issues lately. These people KNEW about this mold and items being destroyed, and didn't even tell others. They even are still selling moldy units to others, as they let someone in a unit next to me start renting a unit as well, not even an hour after I had told them about the massive mold issues. Do what the other man did, and turn away while you still have your belongings, without the mold that Public Storage would happily sell to you.

The process. location and actual unit are exactly what I expected. Joanna at the front desk was very nice, supportive and accommodating. We actually had a lot of fun, especially since I was only there to rent a unit!

Great service, helped me figure out the right unit for my space

Cherneal was so nice and courteous. She helped made my move in as easy as possible with a smile!

Cherneal is amazing! She was so helpful and nice. She knows a lot about the storage business. I feel good about storing my stuff here. Thank you, Cherneal!!

Such great service!! Cherneal is a sweetheart and very outgoing and helpful. Definitely recommend! We were in and out, very easy to use and get set up. Thank you, Cherneal!!

Sergio was awesome, helped me get the right size unit and everything was smooth and fast. Great service.

In & Out Very Quickly..Never A Problem..

Quick and easy! Great promotion to get all of my junk out of my apartment! Brittany C should be employee of the month.

Just ran in to buy a box. Simple in and out, but the service was absolutely wonderful. I was greeted and helped by Celeise, who was the definition of professional. Put a smile on my face, with a simple transaction

Brittany C was wonderful to work with. Very helpful in showing available spaces and patient with all my questions.

Brittany C was my representative at public storage. She was a great help, very professional in getting me the unit. Highly recommended!

The service that Brittany C. provided on the day we moved our things into our new unit was top notch. She was friendly, informative and efficient. It was a pleasure doing business with her and we will definitely recommend this Public Storage facility (and Brittany C.) to others!

Brittany gave great customer service!

Brittany C was great setting us up with a storage unit!

Sergio was the best!!

Cherneal is an amazing human being and one of the nicest and most helpful people I’ve come across. She helped me move out of our unit with ease and was patient and informative.

I have 2 store rooms at this facility. Brittany C and Sergio S are very easy to work with. The facility is clean and secure. I recommend this storage to anyone.

Celeise is the manager who helped me set up my account. She was very friendly, informative and professional.

Brittany C. was very helpful with my last minute request for a storage unit!

During the winter time no one takes care of icy driveway and tones of snow at the parking that belongs to this storage. You cannot simply get out of your car and take a cart out to move your stuff because it’s either very slippery to walk, or there is too much snow to use the cart outside the facility. Maybe it’s an overall policy of Public Storage, not exactly this location. But I suggest if you provide storaging service for your customers, you should also provide a safe way for them to unload their stuff and to move it in and out from the parking lot to the storage. You can easily got injured due to their negligence in providing simple, inexpensive precautions in getting rid of ice and snow to keep their customers safe!!! Hopefully, location managers at least sometimes read reviews and pay attention to issues like this.

Thanks for your great service!

As a first-time renter these guys made it so easy and were so patient in answering all my questions and taking the confusion out of storage. Celeise from the office was amazing and incredibly friendly, informative, and helpful!

Horrible place my husband paid for a unit on September and my husband likes having his stuff paid ahead of time so he placed a payment for October he was suppose to be paying$99.00 a month but they were charging him a hundred and twenty so he cancel mid September and they told him he cancan a refund for the month of October so today is January 8th and he still has not received his refund payment yet he's called the storage manager and he has not helped them he even called HR and they still have not give them his response horrible to have as a storage if you overpay they will not refund your money but they're on you when you miss a payment

Brittany C helped me set up my space and was very easy to work with. She explained everything perfectly and was professional and nice. I’m very impressed with the pricing at this location too and the space seems clean and safe.

Sergio was very helpful. Quick transaction.

Brittany was very helpful.

Walked in with no appointment looking for storage and Brittney C. was a great help answering our questions and getting us situated with space. Thank you Brittney!

Sergio was super chill and quick, great service

Long story short, I moved out on the first of the month, and didn't see anywhere that I'd have to pay for the whole month. Perhaps I overlooked it, so I paid for the month, but they told me that since I'd already told them I was moving out on the first I couldn't still keep any things there the rest of the month that I was still paying for the unit (would have helped since I had some things I could have stored for a few more weeks). Now, I'm just kind of furious about the whole situation. Good thing to keep in mind if you're using this place for storage.

Brittany C was super friendly and helpful when getting set up at this storage location. She even laughed at my lame jokes. Place is clean and very secure. Great location

Spencer and Celeise were Fantastic! Super friendly and professional. Thoroughly knowledgeable and patient.

Great and easy experience! Charles was very helpful and efficient.

I received outstanding service from Celeise during check in today. I've never used a locker before and she made sure to walk me through everything and answer all my questions.

Brittany was very helpful, a delight to speak with and made my move in, quick and painless. No haggling, or hidden fees either.

Brittany C is awesome! She was super helpful.

Celeise, the location manager, was an absolute delight to work with. This is my first online review (at the age of 26..) and couldn’t imagine someone more deserving. Professional, helpful, and courteous, I thoroughly *enjoyed!* my PS orientation. Will be a long-term customer and advocate.

Sergio was very helpful with getting me all set up

Brittany C was super helpful checking us in and showing us our unit. Great location and easy parking. Thanks!

Sergio was such a nice guy, very helpful

Celeries is awesome and very efficient!

Brittany C was amazing. She helped me find exactly what my business was looking. So friendly and efficient. Shes awesome.

Brittany C was super helpful when choosing a space and figuring out what worked with our furniture. Highly recommend!

Nice place to store you stuff!

I had an awesome experience with Jesse at your location on Elston. He is very knowledgeable and has a pleasure personality. He is an asset for Public Storage.

Wonderful helpful staff members Brittany c . And Celeise made my experience very informative and helpful with all my question and concerns. i would recommend anyone to come here if they want proper service

I went in to get a storage unit thinking it was going to be a dollar for the first month but little did I know there was a few fees I wasn’t aware of. Due to the situation I’m in I didn’t have an option but to pay the fees and get the unit. However, I’m writing this review to acknowledge Brittany C. She was very helpful, friendly and knowledgeable ( part of the reason why I got the unit) she answered every question that I had an even had a great personality and sense of humor. I’m giving 5 stars for her.

Brittany C is amazing and her colleague Celeise is a delight. Service is A+ considering friendship IRL

Checked into our storage unit today. Brittany C was great ! Customer service was exceptional. Easy check in process. Thanks

Brittany C was great with set up and helping us with the move in today.

Rakim was very helpful

Celeise was very helpful in what I needed the specific size of my storage unit.

It is clean for the most part however some of the staff can give you attitude and their bathroom 80% of the time needs to be cleaned there are only two carts with wheels for the entire building so if someone else is using it you're out of luck and if no one is there to unlock them you're out of luck

I was there a few weeks ago to get some supplies for moving my furniture and Amanda helped me get the exact items I needed. She was friendly, helpful, and very knowledgeable about suggesting the right moving supplies. I am very happy with the customer service received.

Awesome love this place Celeise

BEWARE......BEWARE....THEY ARE LYING THIEVES Do not rent from these lying thieves! Research ....rip off report... Pages n pages of complaints these suite n tie Nazis charged people up and stole their belongings. See more

Celeise, answered all of the questions, and even got me the correct boxes I needed. She truly was a major help. Thank you!

Amanda helped me a few times and the other staff are very helpful as well.

Amanda was extremely helpful. Great place to store.

This is my first time moving and I had no idea what boxes I needed. Celeise and Damaure helped me make sure I got everything I needed to move and protect my belongings. They were so friendly and really know what they are doing.

I've had many appointments today after I made my reservation I received a phone call in about five minutes to schedule me a time to come in and after I came in damaure made the process very smooth and quick

Not the nicest place I've ever been, but the people were very friendly and fast.

UPDATE - After only 6 months of renting here, they upped my rent $10/Mo. Now I know that isn't a lot, but its a 15% increase and its not very long after we started the lease. They know its a pain to move all your stuff, so they figure you wont leave if they increase the price. I am not a fan of this business model and don't support business that operate this way. Unfortunately, I get to waste a weekend moving to a new storage space. Bull hockey. Convenient location and helpful staff. Just a bit of advice, bring a copy of your renters insurance policy so you don't have to pay for the insurance they make you buy. You have to have insurance on your unit, but almost all renters policies cover storage units. Their insurance is insanely overpriced.

Great service from Celeise. Friendly staff, clean facility.

I highly recommend this clean facility. Rosie helped me to set up my box and provided excellent customer service.

Had a great experience using this facility. Celeise was wonderful and helped us with everything we needed while we were renting 2 units from her. If you need storage use Public Storage on Elston! You won't regret it!

It ok

Britney/Damaure

I had good experience here. Celiese was helpful and made process easy.

I went to public storage to rent a space and sharonda was really helpful with getting me a space. I felt so at home and comfortable I would come back again!

Great place for boxes. Celeise was a big help in getting me what I need for moving.

I came in to try to rent a unit. First thing I smelt was marijuana in the office. It was really strong smell. They trick you with the $1 promo there a admin fee plus force lock and insurance horrible.

This location is great. It's got open parking which is nice when you have a big moving truck and the staff is fantastic. I checked in with Celeise and she was very helpful and made the process run smoothly.

Ariel was great! Very sweet, helpful, and clear about the services and policies at this location.

Linoi is outstanding and a huge help!

Ariel was a big help today. She allowed me to see different units and get an idea of the best storage space for my items.

When we went in the computers were down and jasmine was very helpful in getting things done thank you

Dirty, ugly, inaccessible from the highway by the big trucks.

Wow is the first word that comes to mind when thinking about my experience with linoi. She was great from the moment I walked in she flashed that sexy smile and introduced herself. We walked the building and she explained how everything work and what I would need to protect my belongings. When we got back to the office her knowledge of each product was reassuring that I was dealing with an expert who understands the moving and storage business. Linoi put my mind at ease and made me feel comfortable storing all of my cherish items in a place I know will be safe. Linoi showed me that her top priority is customer service and customer satisfaction. I can go on all night about my experience!!! I just hope public storage understands they have a a jem of a worker in linoi. Thanks for everything linoi I will be recommending this location to all my friends and family.

Linoi was awesome at handling our quick turnaround request. She gave us all the info we needed and got us set up in a unit that perfectly fits our financial needs and spacial requirements.

Good location, quick easy set-up with helpful & courteous customer service.

Kristina was great!

First time using Public Storage and my experience was a very good one. Celeise was extremely professional and made it very easy/seamless. She's a keeper.

Kristina was very helpful! Great customer service! The storage place is a little confusing, other than that I give it four stars.

Linoi was great!

Iam bery happy with the service provide Kristina

Kristina and Linoi were very pleasant and helpful. They explained everything in detail and made the rental purchase quick and easy.

This location gets 5 stars simply because of Mary! She was extremely helpful and a very pleasant person. She made the whole process very easy and quick. The establishment is very fortunate to have her as an employee! :)

Thank you for your service Linoi. 21807 Elston

Kristina was great and really helped me out.

This public storage is clean and well lit. Mary and Linoi are awesome workers.

Cristina is amazing! ! Very Helpful and Kind! !

Kristina is such a wonderful person. She helped me picked out the right boxes and told me exactly what I need to pack and move thank you.

Mary is the woman to rent with. She is very knowledgable with the units and products. rent with Mary!

Amid is incredibly friendly, helpful and patient. He answered all of my questions and got me into my new unit in no time at all!

I am a returning customer thanks to Ms. lovely Mary. Linoi made it easy for me to move in 2 units today for my company. thank you public storage.

How do I make this long story short and sweet. Mary, Mary, Mary!!! I'm forever indebted to you for your tremendous timeliness, your fantastic friendliness, and awesome knowledge of your job...what was going to be a stressful and unplanned situation, turned out to be a Golden Paved Road ordained by God fulfilled by YOU!!! Thank you for making my move from North Carolina back home to Chicago a smooth successful endeavor. Also, for making my birthday yesterday a FABULOUS DAY filled with laughter, smiles, and a new unbreakable friendship that I WILL ALWAYS TREASURE!!! Mad Love for you ALWAYS&FOREVER! Tasha

MARY MARY MARY THANK YOU SO MUCH FOR ALL YOUR HELP!!! YOU ARE THE BEST!!!

came the other day to buy boxes and supplies and Linoi was more than helpful to carry the items to my car as well! thanks for your services.

I went to public storage for a storage unit Mary was very helpful and courteous she's an awesome person

I got a good deal less than 5 months ago and they just raised the rate more than 20%!! They get you on a low rate and once you have your stuff in they yank it..... So beware.....Other wise the location is great and parking/loading is so convenient. Attendant is also very nice. They only have one or two wretched carts to move things and no plans for replacement.

Mary and marshawna are perfect. They know all the answers to every question I asked. They always have someone in the office thats why I have 2 units there now. I love my elston family thanks again ladies.

Marshawna and Mary are awesome love coming to make my payment at this location they are always nice and pleasant and is always in the office. You guys rock !!!

Always great service and facility was in great shape when I moved out. Mary was always very accommodating and gracious when I had questions. I would recommend to any friend!

pleasure buying boxes from lanoi.

Marshauna was very helpful and kind.

Mary is awesome with her awesomeness

Linoi helped me with deciding which storage was right for my specific needs and did an excellent job. Both her patience and helpful information made this process easier than expected. The location is also very accessible, right off the highway. When I called to reserve the space, I also received very useful advice, and the agent was kind enough to help me locate 5'x5' space that was slightly larger due to it being a corner unit. The extra willingness from these folks to help made a difference for me. Thank you again!

I had the pleasure of meeting Linoi and Mary at the Elston location today. Im a newbie and she answered all my questions and helped me determine the right size locker!! Will definitely tell my friends and family.

I have used this facility before and not not only is it clean and affordable but the customer service is top notch. I had the pleasure of meeting Marshawna today and she was so amazingly helpful and knowledgeable. Walked me thru the space and explained all of my options for space, longevity and spoke in great detail about which financially is better suited for me. 5 Stars Marshawna and thank you again!

I worked with Customer Service for all most 10 Years. Before I engage with any business I always look at reviews. Mary gave great customer service for it to be my first time ever renting a storage space. I the web site was really easy and when I finally met Mary it felt like I already had a space. The reviews help me select this location and Mary confirmed that it is the location I want. Thanks!

Mary is super helpful with all of our needs. Highly recommend this storage facility!

Mary was friendly & excellent at helping me find the best unit to suit my needs.

This is the worst place I have ever stored my things. DON'T GO HERE!!!!! THEY SOLD MY STUFF IN AUCTION WITHOUT SENDING ME NOTICE. They charged me $400 for late fees and broke into my other unit and stole my things. It's dirty it stink it's not well lit. Somebody can get robbed and raped in there. I want compensation for my thing. #publicstorage #thieves

Stop by the location to get pricing on different sizes units and I was greeted by TOMMY. This young man greeted me with a smile and was very helpful. He even offered supplies.

Excellent

I moved into my storage space at this location last week and the process was surprisingly quick and painless! Mary (property manager) is a friendly, knowledgeable and patient asset who was more than happy to answer any questions I had. As a first timer, I had many. The space itself is well kept, well lit and seemingly safe. If you live in Bucktown, you'll be very happy with the location and ease of access. Thanks again, Mary!

Mary is quite possibly one of the nicest people I have ever met. She thoroughly helped me become familiar with the process of storing here and was quick and efficient. I look forward to coming back to my unit just so that I may run into her uplifting and positive personality.

Mary was wonderful and so helpful. explained the rental agreement completely. would recommend this facility to anyone who has to store their stuff.

easy and fast. Mary was great. she listened to what we had to say and addressed all our questions completely. this is my second time to rent at this location. would recommend it to anyone that needs to store their stuff.

Good and clean storage Mary went above and beyond to help our needs great example of customer service.

I went to public storage, Michele was there to help with all the boxes I needed, she even helped with stuff I didn't even think I would need. thank you for all the help!! it made it easy to pack everything.

It was really a great experience Michele was very helpful in showing me the unit and all the packing supplies I needed it was a wonderful experience I recommend this public storage I was really satisfied!

I used this facility for two years and found Mary, the office manager, to be extremely courteous and helpful. She keeps the entire facility in spotless condition, and the office is stocked with necessary supplies (e.g. quilted blankets, boxes, tape, etc.) at reasonable prices. I always felt safe using this facility, and appreciated having access to a variety of flatbeds and dollies. While the process of storing and removing household items will never land on anyone's list of favorite things to do, storage facilities like this one make it less painless! As a bonus, there is a 7-11 store directly across the street, which makes marathon moving sessions more pleasant since it's easy to grab some coffee and a snack.

We have had a storage space here for 2 years and all of a sudden we needed to upgrade to a bigger unit to hold our items before we were to close on our new home in another state. We stopped by and Michele was so accommodating and patient with us as we decided on what unit would be best for us. I would definitely recommend this location to anyone in Chicago looking for a storage space and ask for Michele :)

This location is very clean and up kept. Mary is always on top of things and that shows that she cares. Im usually dealing with Mary but today Tommy was a huge help. I would definitely recommend this Public Storage to anyone I know who has storage needs.

Moving was so stressful for me this weekend. I needed some storage space fast. It was almost closing time for the store and Michelle still accommodated me. Not only that she was patient and friendly. She's a great asset to Public Storage. Thank you for your services.

I was in need of packing supplies for my move and Mary was very helpful! If I ever need storage again, I'll be sure to go and see Mary.

Mary was fantastic and so helpful!

At the end of a very stressful week looking for apartments for my student daughter, suffering a car break down, and moving my daughter out of her dorm, Michele at the North Elston Public Storage facility was a calm and understanding voice on the phone and extremely helpful in person. Moving my daughters stuff into the unit was easy and I have great confidence in its security.

I used this facility for 7 months and loved it. Mary at the front desk has a great personality and was always super helpful. The units are easily accessible and reasonably priced. My only complaint is there isn't 24hr access, but otherwise a great experience.

I have rented a unit at this location for the last 2 years and have been very pleased with the facility and the staff.

Mary was fantastic! She was so helpful and thorough when directing me with my unit. I was in and out very quickly and she was so sweet. Definitely recommend public storage on Elston.

Michele was "awesome", her customer service and attention to my needs we're spot on. I will refer friends and family to this location.

I Went to public storage and inquired about some space, and Michelle assisted me. She were extremely professional with answering all of my questions with precision and expertise. When I left public storage, I were totally satisfied. (Sincerely) Larry Green.

Michelle is a great asset to Public Storage.She always greets me with a bright smile.Michelle is very courteous and helpful.If I have any questions or concerns about making a payment, purchasing packing or boxes~she always friendly and knowlegeable.Its nice to have someone of high caliber working at Public Storage.

Michele is great. Helped me with every little thing.

Just had my first public storage unit experience here, and I have to say that this place, and especially Michelle, were extremely helpful and pleasant. They were able to answer all my questions and find the best unit for my storage needs. Thanks for making this experience a happy one.

I was looking for a 43x17 inches box everywhere but I couldn't find it. Hopefully I went to this store and met Mary. She is so friendly, helpful, professional and warm! She showed great passion finding me the right box and help me do the packing. I have never wrote a review online but today I really want to give Mary a seven stars! She makes it not only a storage store but also a warm place to help people. Mary helped me to solve a big problem, appreciate Public Storage can have a wonderful staff like her!

I live between two Public Storage locations, but i will never leave this one! Ive been renting with Mary for years and she has always been a pleasure! Went over all the guidelines and rules with great knowledge and patience! Shes always smiling and helpful!! Love this location!!

My experience here was painless. Michele was helpful and understanding. I would recommend this Public Storage.

Mary is extremely helpful, and without her help and friendliness I probably would have gone with another storage company as all my problems are with Public Storage policies. The unit is clean, well lit, and (for now) fairly priced at $41/mo without insurance. There are flatbed trucks for use, though for some reason only during office hours. The hours are also very limited as you have to be out of the facility by 9pm. Not sure why it's not 24 hours since it isn't climate controlled and doesn't have a security guard there after office hours anyway. The 5x5 unit, which Mary said is actually a larger one, comes in at under 5x3 feet. I know they say the size is approximate, but that's just lying. Way to go Public Storage. They also require insurance on the unit, which is something they should state on their website as many other storage companies do. Adding $11/mo for people without homeowners insurance is very significant, and absurdly priced. But, like I said, it's affordable, clean, and I know if I have any problems I can contact Mary and sort things out ASAP.

I had the opportunity to meet with Mary in regards to securing a storage locker. She was very helpful and is an asset to your company!

Easy access, great and pleasant staff and clean facility. I would recommend this location to others.

I waited until the last minute to start packing to move, and I ran out of supplies. I was so happy to see they were open on a Sunday! The girl who helped me (Michelle) knew all the things I needed - bubble wrap, tape gun, and boxes. She told me about a pack of boxes they had, with all different kinds of sizes in it- saved me $$! And she also recommended a wardrobe box to just hang my clothes right in- no packing necessary - who knew?? Awesome place! If I need to rent a storage unit, I'll come here. Thanks Public Storage!

Great storage facility. I stored items here for a few months and never had a problem. The facility is very convenient. The facility is very secure which made me feel very comfortable. I loved this place. I also want to say thank you to Mary. Mary was a great help with our transition into our unit and when we closed out the unit. Mary did exceptional job. Very personable and friendly. A true asset to have at this facility. Kudos Mary.....

Awesome rental experience. Bought a basement unit for a month to store all the contents of my apartment, and was impressed with how easy it was. It was my first time storing stuff. The highlights - Good location (right by highway) - Easy/Ample parking for large moving trucks (had a 16' and a 10') - The large elevators and carts available made moving in/out very easy - No surprises in the billing. Be prepared to spend +10$ or so on rental insurance, though. - Prorated my last month since I only needed to stay the first couple of days. - Very friendly lady to help you get setup (Mary) No doubt that if I had to store my stuff again, I would definitely choose this location.

I rented a space, was a good experience, very clean, easy access, took few minutes to finish the contract, over all it was a very satisfying experience.