Public Storage Self-Storage Units at 362 W Chicago Ave, Chicago, IL

Thanks so much to Tiffany for her professionalism, assistance and friendly demeanor! So glad I found this location. Everything I need and Tiffany was so helpful.

Mari at Public Storage on Chicago Ave. is an all star not only did she get me in and out fast and courteous but she had the property spotless. I will recommend it to everyone. I wish more businesses/employees were more like this.

Mari patiently answered all my elderly mother's questions about switching to a larger unit,and then helped her get her lock open. Great customer service. Will recommend.

Thankfully we found public storage. Convenient and safe and affordable. But above all, thank you to the manager Tiffany, she is on top of it! She enforces the rules and is very helpful at figuring out solutions to any issue we have had and takes extra time to make sure our transition to Chicago was as smooth as possible. Tiffany even took time out of her own lunch break to help my partner and I secure a second unit to use as the storage for our business as well. Thanks Tiffany!!! 5stars!!

Been a customer at this location for over a year and Tiffany has the best customer service I’ve experienced here. Very communicative and friendly. And very helpful.

Tiffany was the most outstanding and understanding of my storage needs. She walked me through the process so I could fully understand how to get in and out of storage!

The facility is convenient, climate control is a definite plus. Mary is outstanding - great customer service.

Mary was the best and able to help me with the questions I had regarding rent changes and billing.

Great unit and great help from Mary when we were figuring things out!

Both elevators are broken and there’s no heat. This is the second time in two weeks that there was no elevator in service and customers had to use the stairs

I am writing to complain because this has not been the first time I have experienced customer service issues at this location and reverse racism. This daytime manager or staff member, because I have had multiple encounters with her during the day. Absolutely, needs to be retrained on customer service to their loyal customers. I have held an up to date account at this location since Summer of 2022, and my rent has been raised three times. I don’t pass by this storage often as holiday decorations and artwork is stored in my unit. However almost every time I pass there is always an issue with the property. They require you to buy their lock. This is fine however the lock I initially bought with the unit was not good, over the course of 6-8 months I had broken both keys. This happened when my father was helping me move some boxes into the unit. We had walked down to the front desk this same employee I have problems with was working. We explained the situation, she said there was nothing she could do, she always seems to be going on her “lunch break” and this is important to her because she always explains how she is sick of being bothered on her breaks. She said the lock needed to be cut off by someone who comes in only once a month and I would have to wait. My father was very upset. However, we still treated her with kindness and respect and she could have cared less about the frustration in our voices. My father then wrote two honest reviews about the property and level of customer service lacking on a consistent basis. The district manager saw our reviews and this employee called me back the next day and said my lock would be removed. There have been a handful of times I had random questions very easy or the keypad was not working. This exact employee continues to treat me with zero respect and as if I am bothering her, there have been multiple times I have catered to her timing or “ lunch break” and let it go. However, today I too was on my lunch break, and simply wanted a cart to carry 8 boxes up to my unit. I arrived around 1pm, she had walked out and I asked her for the carts. She said she needed to go upstairs and just got the elevator to work. I said okay no problem and continue to wait patiently for about another 5 minutes. She walks out of the office and says that she has to take her lunch now, and cannot bring down the carts right away. I asked her very nicely and respectfully if she could bring one down for me please, as I was on a time crunch. She continued to raise her voice at me, cut me off by raising her voice. In security camera footage if there is sound, you would hear myself not raising my voice but asking nicely and she tells me she won’t and she has been cursed out all day by customers. Also; asked me in my job when it is time to take my lunch and a customer bothers me, do I help them. I can only speak for myself but yes, I help especially a simple problem as getting a cart on the top floor. During our exchange a man with brown skin walked in and said hello to her, I ended this conversation explaining to her how I again did not want to complain about her, but her disregard for people well now I am thinking she does not like people with fair skin. I had carried 8 boxes up without a cart. On one of my last trips, this man who pulled in after me had a cart. However I looked around and this employee was no where to be seen. I continued with my boxes as I was pressed for time. When I was done with all my trips 4 specifically. I saw there were 3 carts outside as there usually is, there is something called reverse racism or we can call it racism. She definitely has an issue with people with fair skin. She needs to be retrained in customer service and educated how to treat people. She should take pride in her job and some sort of integrity and these she lacks. I would not recommend this place to anyone, in terms of simple customer service they lack.

I don't think public storage realizes how hard their employee Mari works. She"s extremely polite and helpful constantly working not just sitting around. She definitely needs a raise or bonus for her great work. Need more employees like her.

My mom passed away in September leaving a huge storage unit for me to deal with. Tiffany was/is amazing! She stepped in and gave me time to get myself together to deal with the situation and really showed care and concern with my situation. Thanks you so much, Tiffany!!

Tiffany was awesome 😎

Tiffany was wondering to work with she helped me with all my storage needs

Tiffany is great! Very helpful. Clean and great facility!

Avoid this place! There's been an ongoing issue with just one elevator functioning for an extended period. The restrooms have also been out of order for some time. Although they were operational today, Tiffany couldn't locate the keys.

Tiffany W was extremely helpful today! If anyone needs a storage unit, please, go to this location. Tiffany is extremely responsive, a great communicator and problem solver. I can't say enough good things about Tiffany and this location. Jen L.

I have had storage here for a few years now and Tiffany has always been happy to help! She has facilitated multiple storage moves for me and helped me find the right space. Every time I come Tiffany always make an effort to stop by my unit and say hello and see if I need anything. I would recommend this place.

Tiffany was absolutely wonderful! She made my move into the storage so convenient and easy! I was supposed to go to a different location, however, the roads were blocked for the marathon. Tiffany helped me switch to her location and took care of everything! She’s an A+ employee.

Tiffany was a HUGE help! I inherited a storage unit, which I was trying to close, but ran into a few issues. She helped walk me through all the options I had, and went above and beyond to help me problem solve and find the resolution I needed. Thank you Tiffany!

Tyrianna was wonderful and so was Tiffany! Great place and very well located.

Tiffany was an amazing help! She was so caring, so considerate and genuinely tried her best at helping me! I left there feeling very happy and pleased

Tiffany was awesome!! She was professional, patient and informative especially having a last minute reservation. Thanks Tiffany for going above and beyond to make our experience a great one.

Tiffany has been fantastic. She has been helpful every time I have needed something . I am very appreciative of her help and her smile. I really cannot say enough.

Tiffany W was a great she helped me pick the right storage that fitted what I needed it for

Tiffany W was phenomenal she helped with all my needs with my storage set up

Tiffany was awesome 👍

Tiffany was awesome very kind and directed me through everything!

Tiffany was amazing helped with my moving questions and made this move so speedy and graceful. Thank you do much!

I went to this location on 07/17/2023. The customer service was great. I was greeted by Tiffany who explained the prices and the sizes of the units. Highly recommend

Tiffany provided EXCELLENT customer service! Above and beyond in helping us understand out account.

362 W. Chicago Ave Location is not good. There's multiple times I have visited the location during normal business hours and no worker was present. Call customer service and they stated someone should be working. They also increase rates by $50 every 6 months. The only way to lower your rate is to cancel the contract and move to a new unit which of course is a hassle. My account was on autopay. I was unaware the autopay didn't process correctly and I was charged $62 for a 7 day late fee. Highest late fee I've ever seen anywhere. Storage space is Overpriced. 10x10 for $322. Customer service is zero! You will not receive help from associates even when in store. They will watch you do everything yourself and/or want you to use the mobile app for everything while you watch them talk on their cellphones.

Tiffany is the best! Always super accommodating & helpful!

Tiffany is the best! The storage unit has been great since starting here. Thank you so much

UPDATE: I withdraw my praise for Public Storage, though Tiffany is very kind. Exactly at the six-month mark, I received a 30-day notice that my rent would increase by 50%, which is egregious. My request for a deferral was automatically rejected by the Public Storage computer system, as confirmed by the customer service representative. The representative was friendly and said she'd put in another request for an actual review. It was again rejected within an hour. I had every intention of being a long-term renter, but a 50% increase makes my rent far above what is market standard for my unit. - Tiffany is the property manager and she did a great job with my reservation. She was helpful and worked hard to give me a unit that was near my family. She was patient and friendly. I would gladly recommend this facility.

They make you purchase locks from them for your storage unit. You can not use your own. The problem is that the keys are made of inferior metal and break off in the lock. As for any customer service , none , nada , the lady at the front desk did not offer any assistance. You have to do it on your own, even though you buy inferior locks from then. I suggest you do not use this company. The key breaking off in the lock is a common thing I hear from other patrons of this place. 3/14/2023 The day after I posted this review, Received a call from the company wanting to make things right. Will follow with this review after they make good. 3/16/2023 : Public Storage made good on what they said they would. They cut off the old lock that had the key broke off in it and replaced it with a new lock. As they said they would. Thank you Public Storage for making thing right.

IT WAS MY 1ST TIME USING A STORAGE N MS.WHITE WAS VERY PROFESSIONAL & SHE MADE MY VISIT COMFORTABLE FOR ME.

Tiffany is extremely supportive and knows her job well. She goes above and beyond to be nice, patient and professional!!! Very grateful and thankful.

Tiffany was a huge help. Very informed and patient while helping me find the right unit.

This place actually exceeded my expectations in many ways. First, was able to do the whole thing online and got access to my locker same day without having to talk to anyone. They have great security and pretty cool tech in their app. You can open the front gate for parking from your phone. And it's very secure, you have your own PIN to access your floor. The onsite staff is very friendly and helpful. I outgrew my first locker, they easily helped me transition to a bigger space. I accidentally left something in my old locker and the property manager Tiffany made sure it got safely returned. They couldn't have made storage any easier. Pleasantly surprised and happy with my entire experience here and have been renting for about a year now.

I called the wrong location and Laquita was very informative with me about my bill and directed me to my correct location

Staff and place is awesome. Always ready to help and answer questions in a very professional manner. THANK YOU!

Laquitha has been very helpful with my rental she is so nice and helpful informative she made this process easy

Stephanie and her team at Public Storage are incredible. Very helpful, detail oriented, and followed up with me. Would definitely recommend!