Public Storage Self-Storage Units at 947 W Van Buren St, Chicago, IL

Thank You Bri for the AMAZING customer service in all regards!! Highly recommended.

So far have had a great experience. Don’t recommend calling them, but if you go in and speak with them they are very nice and communicative!

She was very helpful & amazing Britany

Brittany was amazing and always very helpful. Great facility easy to use. Would recommend to all.

Brittany was so helpful getting our place secured and showing us around! She even made made great packing recommendations and got us the remaining materials we needed. Thank you so much!

I reserved a storage space using the Public Storage app, which was easy enough. On my way there I called to see where I could park my moving truck. It got sent to voicemail. Inside the office, there was nobody in attendance. I had to wander around until I found the loading dock and open it up myself. After backing the truck in, I saw that the only freight elevator was out of service. It said talk to the manager, but there was no manager or number to call outside of the main public storage phone number, which sends you to voicemail. I ended up calling U-Haul, they picked up and had a space for me so I drove over to them and had a fine experience.

Angel is the best thing I ever had the pleasure of meeting she knows her stuff keep her around, god bless

Quick shoutout to Brittney — was super helpful after i ran into some billing issues. Very professional and courteous!

Very satisfying customer experience. Working with Brittany at this location has been a pleasure over the last 5 years. She has made my family's life much easier navigating across 3 different storage units over the years. Highly recommend asking for her if you're looking to utilize their services!

The unit I rented was dirty, the unit was not well kept at all. The building in general is very dirty. I moved out at the beginning of the month and they still charged me for the entire month. Management would not work with me. I do not recommend.

I am very disappointed in the management of this facility. There are only 2 carts to move things for 500!!!!! Units? Also, many people come from upfront off Van Burren st and there are no carts there, they are always on the back desk. I request the manager to change this situation , to have more carts available both on the Morgan St and VanBurren st. Entrances.

Thank you Brittany for superior service. I appreciate that you took the time to walk me to my locker unit and show me how to use the codes and elevators. I had knee surgery and it has been very hard but Brittany made my entire process was so easy. Thank you so much!!!!

The location at 947 W Vanburen is a clean and nice location. As a first time user, I'm not sure about the company yet. However, the employee Brittany was amazing. She made my first experience with setup and location details a great experience. Thank you Brittany!

Angel was very helpful, friendly and funny. I had to change my reservation to a different location which was a little complicated, but she helped me find a solution. Thank you Angel!

Brittney was very professional, patient and helpful with my fiance’ and me. We need to change units and she took all the time we needed to answer questions and discuss our options. She helped make the transition seamless! Thanks Brittney!

Public storage at Van Buren has been great. Easy to use, clean, service from the team and Stephanie have been great!

I moved into a storage unit at this location today. A kind lady named Brittany was the customer service associate who helped me She was very professional and extremely helpful.

Brittany was wonderful to work with…great experience!

Brittney was fantastic with the help today, she helped me with my lock situation and she also showed me an easier way to move my things in my storage unit. I really appreciate the help from Brittney, I will always give me money to public storage because of Brittney

Bri was very welcoming with a good attitude and also help with everything thing we came here for she amazing.

Waited till closing. No employees showed up. Van Burren. 36th and Ashland waited over 1 Hour. No staff ever arrived 😕😞😕😞😕😞

I've had a locker there for, well, a long time because I went to UIC and bounced around the West Loop upon graduation for a number of years. I went in to pay my bill and was having an already bad day due to my current move in progress, which like any move, has its hiccups. Brittany absolutely saved my day with her help, advice and I wound up buying several moving supplies marked down (as they sometimes do) Not only did it save me a trip to Home Depot, but it left me feeling more positive about my upcoming move thanks to her charm, help, and professionalism! !

Great place for storing your things. Brittany was a huge help in helping me get set up. She even gave me a free lock!

Great customer service skills very nice and prices is great

The unit itself is highly overpriced and they have me paying $276 when I can move into a new one for $140. Rip off! And the only elevator to take big stuff in and out is constantly broken......But Betty is the best!! She is so patient and tried to helped me resolve my issue. I have not had as good customer service from anyone else.

Was a 5-star experience, but now 4 years later, I'm updating my review to 1-star. I've experienced 7 different rate hikes, with no end in sight. They've got me by the balls and they set the market to whatever price they want to increase my monthly rent to be. Gouging. Do NOT open up a storage unit with Public that you might end up having for long-term because you'll be at their financial mercy for a rate hike without notice.

Worst experience ever. Choose literally anyone else for your storage needs. They only use custom locks on their storage units. Fine. I have to purchase a lock in addition to paying the monthly rate. Fine. The lock they sold me is defective and jammed in the door, but somehow that's my problem? People lose their keys all the time and locks have to be drilled off but is there a drill in the building? Of course not. Will I be reimbursed if I call a locksmith? Of course not. My only recourse is to stand here with three hired movers and wait for the only supervisor IN ALL OF CHICAGO to make their way over here, but it's going to take them an estimated TWO HOURS to show up. Were they on time? NO. Did the property manager try anything in the meantime, were they even halfway interested in solving this problem? No. Called corporate, asked if they would send a locksmith? No. Asked if I could be reimbursed for calling my own locksmith. "Only a supervisor can approve that." Oh, right the only supervisor in all of Chicago, who takes hours to respond to any call and is going to do exactly what any locksmith could have done. Great. Unbelievable. The cherry on top? I've paid these idiots almost $400 over two months, but they'll take $50 off for my inconvenience.

This is the best storage company and they also sell moving/packing supplies. Brittany was very helpful and courteous. I recommend this store out of the other locations.

I have been using Public Storage for almost a year now and it has been a very easy seamless process. Brittany at the Van Buren location has been extremely helpful both on my initial move in and showing me all around and then when I needed to move into a small unit. She went out of her way to ensure it was a smooth transfer from one unit to the next and was always clear with the pricing and the best options. When I needed to transfer units, she was able to get me one right by my old one so it was very easy to move. The app is very easy to unlock the doors and pay etc.

If you are reading the bad reviews thinking the cheaper price and you may not need to go often to your unit, just don’t do it. The elevator is broken a lot, seems to hardly ever be anyone working, they jacked my price by $50 per month within two months of starting to rent. The elevator is old and slow, breaks down a lot and the people likely won’t be there if you need any help. Backing a truck into the loading dock is a pain. I booked a move out and when I got there I found out the office was closed for several weeks to redo the lobby. Luckily the dude there helped me get into the elevator so I could actually move out. They have no issues calling when it’s some dumb trivial thing but not calling when I book a move out when the office is closed is straight incompetence. Seriously just pay a little more for a nicer and newer place.

As a neighbor and former customer, I give this "store" one star. When I was a customer, my belongings got flooded and destroyed because someone hit a sprinkler head when backing their truck in. Service elevator was frequently broken. As a neighbor, they're terrible at keeping their alley clean, well lit, free of junk & trash that people dump instead of store... it's like no one there cares what's going on outside the building, they're just there to collect rent checks from storage customers.

Bree was great! Very professional.

Gave great timely service.

Betty helped me with price adjustments and late fees very friendly and energetic thank you girl

Betty always showed superior customer service. Definitely brightens my day when she’s around. She always curious to my customers service needs.

Betty one of the property managers at this location was very helpful in showing me the information needed to complete my rental agreement at this location, she walked me through each step and I'm really appreative of the help giving thank you again and I would defer rent at this location again

Worse place ever after taking the day off looking for somewhere to store my belongings, I’m glad I found somewhere that was kind generous as well as patient with me. Public storage is not the place your things will be safe with. this is far the worse customer service I have received. Whom ever hired such a rude person to run their business will forever loose out on great customers, as well as money. Me and my daughter waited for someone to open the door to let us in once inside of building we were rushed, and told to come back when I figure out what exactly I needed. Never will I give any public storage my business or money. Something needs to be done. I’m sure I’m not the only guy that feels such a way.

Fast, efficient, organized.

Very professional and organized.

Total disaster. Personal and Fright Elevator is very often out of work, so you can't access the unit and move your stuff. I'm tenant at this place for over 3 years. My unit is located in the basement. Was floded several times during that time with mold exposure. The customer service office on premise is closed during business hours. They don't even answer the phone calls at all. Customer support with PS is very limited or even unreachable and not helpful. I called the property office last week to schedule moving out for today, February 27th. 2023. I took the day off. Borrowed truck to move out and vacate the unit....and guess what? Elevators were down again?! The office was closed again. Loading docks were blocked by maintenance crew vehicles provided with ongoing repair for faulty elevator equipment. Basicaly I was not able to move out Today. I try to contact PS customer service over chat...! ~ they can not provide phone numberto someone who can help! Basicaly I was not able to move out Today and vacate the unit to not be charge $111.00 for next month bill. what a waist of time . Uff. Stay away from this place. Just see attached pictures at my google review.

I really wish my Fiancé wasn’t so terrified to leave the review due to the bullying she received on Sunday from some lady that stated she is the manger and refused to give her a cooperate number. I hope this reaches the business office. Never rent from this location very rude and unprofessional. I went back myself personally and waited for someone but the office was closed. Bullying has to stop somewhere I hope all your workers are not rude to this extent!

I enjoyed a wonderful experience with the help of Brittany she is awesome she really rocks all of items fitted perfectly in storage will be be using this public storage again thanks

Brittany at public storage did an amazing job for me today she was patient about everything I was asking her so many questions she took her time with me thanks Brittany great job… Gave her 5 stars

Ive used many storage units and finally I found one with top notch service. Betty the manager is amazing and made my move out so simple and has the best service by far. The Van Buren location is great, easy access for the loading doc and the app is super easy to use. Thank you Public Storage for making the last 3 years easy. Ill always use you from now on.

Great staff here overall and I’d recommend this location to anyone looking to store their belongings. Both Betty & Brittany’s customer service is top-tier.

Betty was amazing! She was professional and helped me resolve my issue in a timely manner.