Public Storage Self-Storage Units at 362 W Chicago Ave, Chicago, IL

Tiffany is the best! Always super accommodating & helpful!

Tiffany is the best! The storage unit has been great since starting here. Thank you so much

UPDATE: I withdraw my praise for Public Storage, though Tiffany is very kind. Exactly at the six-month mark, I received a 30-day notice that my rent would increase by 50%, which is egregious. My request for a deferral was automatically rejected by the Public Storage computer system, as confirmed by the customer service representative. The representative was friendly and said she'd put in another request for an actual review. It was again rejected within an hour. I had every intention of being a long-term renter, but a 50% increase makes my rent far above what is market standard for my unit. - Tiffany is the property manager and she did a great job with my reservation. She was helpful and worked hard to give me a unit that was near my family. She was patient and friendly. I would gladly recommend this facility.

They make you purchase locks from them for your storage unit. You can not use your own. The problem is that the keys are made of inferior metal and break off in the lock. As for any customer service , none , nada , the lady at the front desk did not offer any assistance. You have to do it on your own, even though you buy inferior locks from then. I suggest you do not use this company. The key breaking off in the lock is a common thing I hear from other patrons of this place. 3/14/2023 The day after I posted this review, Received a call from the company wanting to make things right. Will follow with this review after they make good. 3/16/2023 : Public Storage made good on what they said they would. They cut off the old lock that had the key broke off in it and replaced it with a new lock. As they said they would. Thank you Public Storage for making thing right.

IT WAS MY 1ST TIME USING A STORAGE N MS.WHITE WAS VERY PROFESSIONAL & SHE MADE MY VISIT COMFORTABLE FOR ME.

Tiffany is extremely supportive and knows her job well. She goes above and beyond to be nice, patient and professional!!! Very grateful and thankful.

Tiffany was a huge help. Very informed and patient while helping me find the right unit.

This place actually exceeded my expectations in many ways. First, was able to do the whole thing online and got access to my locker same day without having to talk to anyone. They have great security and pretty cool tech in their app. You can open the front gate for parking from your phone. And it's very secure, you have your own PIN to access your floor. The onsite staff is very friendly and helpful. I outgrew my first locker, they easily helped me transition to a bigger space. I accidentally left something in my old locker and the property manager Tiffany made sure it got safely returned. They couldn't have made storage any easier. Pleasantly surprised and happy with my entire experience here and have been renting for about a year now.

I called the wrong location and Laquita was very informative with me about my bill and directed me to my correct location

Staff and place is awesome. Always ready to help and answer questions in a very professional manner. THANK YOU!

Laquitha has been very helpful with my rental she is so nice and helpful informative she made this process easy

Stephanie and her team at Public Storage are incredible. Very helpful, detail oriented, and followed up with me. Would definitely recommend!

The representative at that location was incredibly professional polite and knowledgeable. She was absolutely terrific to work with.

Laquitha helped me with keeping a unit I was going to vacate with her customer service I will be storing for a long time

Laquitha was wonderful while renting me a space.. so patient

Tiffany was a GREAT help to all of my needs. She went above and beyond to help me. She was friendly and had such a positive attitude! The location was very clean and well managed. Thanks again, Tiffany! You rock!

I rented a space and Laquitha was just the sweetest and helpful.. she has the best customer service Awesome

Laquitha is so nice everytime I see her she is so pleasant and has a great attitude

Laquitha was great, I'm vacating but will rent again so helpt

I came and rented a space and Laquitha was so helpful and answered all of my questions

Laquitha helped me so much today with understanding my bill, and explained about downsizing my unit due to me being on a fixed income... I will be back to rent a smaller unit with her help thank you

Tiffany & laquita was Amazing great customer service!🥰

After a horrendous online experience Tiffany at the front desk was finally able to interrupt her lunch and help me out to get me in to a unit that was right for my needs. A true asset to the company, she should be promoted immediately!

Lynette was super helpful and showed me various units and deals to help me find the best for me. Made moving less stressful!

Laquitha was very helpful and went over and beyond to accommodate me on my move. Excellent customer service and very professional. Highly recommend her service

Tiffany is amazing, she has definitely helped me out in a pinch. Very helpful, nice, and customer driven!

Lynette was an amazing resource when I had a difficult question. She’s was fantastic! Thanks for making my day better.

*EDIT: Everytime I come Tiffany gives me 5 Star Service!! My family and I are between miracles right now! Tiffany is absolutely #Amazing! Tiffany made communication easy and I am so thankful and so grateful! Thanks A Million Tiffany!

Lynette was super helpful. Got my unit fast and efficiently.

Lynette was fantastic to work with. She helped me close out my two storage units with ease.

Tiffany and Lynette are very professional kind and very courtesy and I appreciated there services

I'm not sure of the young lady name she is black and light skinned she is very professional and informative her customer service support is rated at 100 percent she is a great employee

Lynette was phenomenal!!! Excellent service and special care. Resolved an issue and very pleasurable.

Lynette was super helpful, thank you!

Lynette excellent customer service she professionally notified me of an improper lack of my unit so I could correct that mistake.

Service was Great! Lynette was cheerful, nice, and very helpful when we moved out!

Excellent customer service: ask for Lynette!!

Lynette is amazing! Super helpful and wonderful experience!

The promotion given on their website is not applicable. That’s the only reason I choose this particular storage unit. Then while my sister I were having trouble with the elevators and our code, the property manager Tiffany at the 362 Chicago location told us it was not her job to help us with the elevator. I will be gladly moving out at the end of the month. If these are the prices I’m going to pay and the service I get, I’d rather pay somewhere else.

Walked into this location and the woman that was there I think her name was Tiffany was a little busy but she helped us all. She took her time and was patient with me I appreciate the good customer service

Tiffany, the property manager is excellent and extremely knowledgeable! Only deal with her and you will never have any issues!

Tiffany is a fabulous Team Member. Tiffany is professional, knowledgeable and friendly. Tiffany is extraordinarily helpful to answer questions; assist whenever possible; maintains the facilities in organized and clean manner and pays close attention to safety and security. Tiffany's professional approach to business is a primary reason we use this facility for our storage.

Tiffany is the best!!! Always accommodates my schedule & helps with any questions! You are fortunate to have her managing your property.

Tiffany was so helpful and thorough helping me view the unit, options and then walking me thru finalizing my application and terms etc. thank you Tiffany!!! I came back today to move my stuff out of public storage and Tiffany was there and helped me get the things I needed to complete my move. So helpful. Thank you!!!!

Tiffany was Great again help me with my storage needs

Tiffany was very helpful in getting me set up with a storage unit. She walked me through the steps and even showed me where my storage unit was. This facility is very clean and well managed. I look forward to storing my things here!

Have to say, moving sucks but Tiffany made it a pleasure with all her help. Really wanted to find the right solutions for me. Hope she gets treated well as good helpmos so hard to find! Aj

So thankful for Tiffany at this Public Storage location!! After a hectic afternoon searching for something in our unit, we forgot to place the lock back on our locker. Shortly after, Tiffany called to notify us. It is difficult to have to store your personal items outside of your home, but knowing that someone as observant and diligent as Tiffany is looking out for us brings peace of mind.

One word. Tiffany. That’s the tweet. Well run well managed facility fitting for River North. Front end service Excellent. Explanation for benefits of using this box or this unit SWELL. If you want a facility to store your stuff just call Tiff. That’s the tweet.

Tiffany provide excellent service for me today. I am a long-time customer and had to add another unit Tiffany gave me phenomenal service today

Tiffany property manager was amazing. She helped me when I needed it the most. Super friendly and very resourceful. Because of her, I would recommend this location and be a returning customer. Managers like Tiffany are what the world need. Nice, professional and thoughtful people.

Tiffany provided excellent customer service I even was going through something and she calmed me down I am so thankful to even come in contact with her. Thank you for hiring her 10 stars🎉🎉🎉

Tiffany is amazing! She was very busy when I walked into her property but she was great at multi tasking and assisting us all in a timely matter. She is also detail oriented and very informative. Customer service gave me incorrect info she informed me of the correct info. She has a good spirit and does a great job

Tiffany We’re amazing , great customer service, very friendly and helpful

If you near storage in the River North area of Chicago, Public Storage is the best. I rented from a few other places but they were not as nice or secure as Public Storage. Tiffany is the best and is very helpful. If I move back to Chicago I would use them again!

Tiffany was amazing. She is so knowledgeable, professional and personable. Tiffany took the time to explain everything in detail. Tiffany is by far the best representative I have ever dealt with. Ken Carter

I wanted to take some time to call out the outstanding customer care rendered by Tiffany at this location. Without going through all of the machinations associated with the problem, Tiffany worked with me to craft a solution that ensured the continuity of my relationship with Public Storage and relieved my anxiety about the complication associated with my storage space. Tiffany is laser focused on customer satisfaction! She is top notch!

Go Anywhere else! Tiffany runs away when you arrive so that she does not have to unlock the carts, has happened at least three times. When I repeatedly knocked on the door she finally came to the door upset that I didn't already know she was on lunch break at 10:30AM... Even though she came to the door she claimed the keys for the cart were lost. Then proceeded to quickly lock the door and run away again. They don't mention when you sign up that you will in-fact not be helped by staff or allowed to use a cart. I have left multiple messages for the location manager with no response, clearly does not care. Interesting that other reviews have received responses , but not this one? I've experienced 3+ horrible experiences and never a call back from the manager or a second look at my reviews...

I am SHOCKED theres a single positive review much less a majority!

Wanted to shout out Tiffany at the 365 Chicago location. She went above and beyond while I was out with covid and had to have someone else move us out of our locker. Thank you so much again, Tiffay!!!

Great customer service very helpful

This place actually cares about its customers and their belongings. I am so pleased with Tiffany’s customer service. It has exceeded my expectations. Thank you very much!

Always going to the storage unit. Manny was/is the most pleasant,helpful employee. Very appreciative.

Tiffany is AMAZING. She gave us all the information and help we needed which provided us a fantastic experience!! Thank You!

Moved in yesterday at this location and everything went smoothly thanks to Tiffany! She is super friendly and helped us over to a few carts to use to unload our car and to cart up to our unit. The unit was also set up with a lock and key and ready for us to move in when we arrived. No issues. Thanks Tiffany!

Outstanding customer service. Tiffany could not have been more helpful, polite and kind. Thank you!

Tiffany is a saint. She helped make my move in and out so easy both times. My unit was first floor, clean, secure and climate controlled. I couldn’t have asked for a better experience with storing my stuff. THANK YOU TIFFANY!

Tiffany is very helpful and professional. This is my first time ever renting a storage unit . She made everything so much easier . She walked me through the entire process and was so patient and respectful ... she rocks !!!

Tiffany was great

I was ok

Tiffany at public storage is a pleasure to work with. Very accommodating and helpful. Highly recommend this storage spot.

Tiffany was awesome!!!

The agent was extremely helpful and I got my problem solved without incident.

Very nice

Great place

Management is the absolute best!

Manny was amazing! Great service . Totally satisfied! Manny- please come back to Chicago Ave location!!!

Although we had infrequent interactions with several perfectly delightful employees, Tiffany, the manger, is the person with whom we encountered the most. I am a Luddite; Tiffany helped me when I couldn’t get the elevator to work, helped when I couldn’t find my password - Tiffany helped me! Gladly! She was professional, not cavalier. The building is clean - the climate control is very good. But Tiffany! Tiffany is the best, helping smooth the sometimes fraught process of renting extra space.

Very clean, good assistance and Tiffany was very helpful.

Poor customer service on this visit., I guess the employee was having a bad day

Rebecca was super helpful is getting me exactly what I needed and advising me on my upcoming move! I’m thrilled to have my huge, Affordable storage unit at this location 🙂

Ricardo was so helpful and patient. He was extremely polite. I would 100% recommend this storage facility to anyone. Ricardo has the best of the best skills for customer service.

Ricardo y Tiffany fueron mucho ayuda. fue todo bien profesional.

Tiffany y Ricardo son los mejores. Mucho gusto trabajando con elloss.

Great service, very professional and helpful! Would definitely recommend!

I went in public storage inquiring about packing supplies. Tiffany was great and very knowledgeable about the items. Highly recommended

Ricardo was extremely helpful, professional and kind. The place is clean, climate controlled and well lit.

Ricardo was awesome. I came in today and he answered all my questions. He provided me with great information and very helpful. I’m glad to storage here.

Ricardo went beyond his duties to help me find the right space. It is amazing to see someone so dedicated and professional. Truly appreciated. Thank you.

Ricardo was super helpful and very informative! Really good employee that you have! Clean place also

Awesome location. Ricardo was very helpful and nice. Definitely considering renting a unit from them. Clean space, excellent customer service and very affordable considering the central location

Yvette was amazing !! She helped me figure out the perfect storage unit. She is very kind & sweet. I highly recommend public storage just knowing how the staff was made me feel comfortable with my things here. :)

Cherneal was nice helping me get My Boxes today! Thanks

Rick is awesome! Great experience.

Tiffany was the best! She made the process easy plus she is sweet and funny!

Cherneal was Great today!! She helped Me with My return from buying to many boxes.Yes I lost the receipt but she pulled it up threw my Account!! Just another Happy Customer👍

Cherneal helped Me my 4yr. old rent the Perfect space today! Glad i didnt leave him home. Happy Sunday***

Cherneal was the most helpful property manager. She was very respectful, resourceful and provided me with the most outstanding service with my vacate. She make sure I had all my property and my lock off my space!!! Thank you!!!

Rickey is amazing!!!! He assisted me in the rental of a unit for my work today( that I needed by tomorrow) he was very helpful and made the entire process very fast and easy.

Property was clean and nice and tiffany was awsome her smile was lovely alone with her voice. She is great she belp me alot thank u

Cherneal gave Me Great customer service today! This is my 1st storage & now I know where to Store my Attic items once I move. Public storage was right on time & great place too!!!

tiffany was awesome! love this location

Clean facility. Convenient location, and Yvette was a pleasure to work with.

Rickey, Cherneal and Tiffany have been very helpful. They made our move less stressful.

Great service. Rickey was terrific! Spent all the time needed for us to feel comfortable about our storage and the belongings. Great job!

Ms.Cherneal assisted Me this morning with my auto pay I didn't know about? The 2nd every month not bad. Now no more late fees!! Storage at its best

Manager Tiffany was very hospitable, and I very much enjoyed my experience. She answered our questions with experience and kindness and was very understanding. I look forward to storing here.

Tiffany was way more hospitable than any other public storage unit I have been too. It also provides climate control with wonderful facilities. They have gone the extra mile to make sure I understand everything I am doing. It is also at such a covenant and central location to the places I stay.

Cherneal has the best customer service while I waited for my movers to show up.

The Tiffany Experience was SUPER

Cherneal was excellent and super helpful when I got my storage unit

Wow I'm not a storage space holder but a regular customer and Cherneal treated Me well. My apartment flooded she helped Me purchase the right Boxes & tape today. Now I'm looking to get a storage space with Public Storage very soon!!

Cherneal was great. Perfect customer service. Public storage is the best.

Great experience with Cherneal at Public Storage!!!

Cherneal was a great help, and very helpful with purchasing the right Boxes. Thanks again!!

Cherneal was amazing! Got me in & out very quickly. Service was great & she made sure we were satisfied with everything! I know I made a great choice choosing Public Storage!

I Received Excellent Help and Customer Service from Cherneal, also she is Very Nice and Friendly. I will Definitely Recommend this Storage Facility to My Family and Friends!!!

Wow CHERNEAL has the best costumer service ever. I came in confused on how to pay for my 2 spaces at another location & I found out today I could pay using my phone number, Yes & thank you!!

Cherneal was amazing! Very knowledgeable and had great customer service skills. Perfect location with parking

Rickey is fantastic. Such a nice guy and so helpful. It was a real pleasure working with him. It was super easy renting a storage unit. Location is great and the unit was clean and easy to get to. Experience was 10 out of 10

Cherneal was the Best , amazing went above and beyond the call of duty. My movers stressed me out and she calmed me down. God bless this savior. Public storage was a great choice.

This place not only stores things like Christmas décor, but it helped us move from 1212 N. Lasalle to Newberry Plaza! The management is great!

I checked out a few other storage places prior to deciding on this location. The location is very clean, every staff member I’ve encountered is professional and friendly! I recommend if you need storage near River North.

I would recommend this location to anyone looking for a quality storage facility with very helpful and accommodating service. Rickey went above and beyond!

Cherneal has been the Best customer service. I came in paying from another location but she got my in & out so I will be late for work. I'll definitely recommend public storage to anyone Storing items!!! Thanks Girly*****

Rickey was extremely friendly, helpful in answering all our questions, quick and efficient. Great experience all around.

Cheap prices first month $1.00 and access up to 8:45pm CHERNEAL helped me open my account... She's an awesome employee there 😎

Ivan is the best he help me out with a situation with my lock and he is amazing I give this location 6 stars because of Ivan his customer service skills are excellent.......Thank you so much for your help Ivan

Ivan was wonderful! His phone etiquette was professional, he was very helpful in getting situated upon my arrival to store my belongings. Kudos Public Storage you have a Star Associate!🌟

I had a very pleasant experience... Ivan made me feel like family... He took me on a tour, explain all the things i needed to get... He show me how to get on the elevator , how to punch my code in and everything.. He was patients amd explaon everything with a Big Smile on his face.... Thank Ovan and Public Storage....

Thanks a lot bill could’ve asked for better service. And very fast.

Bill provided me with great service when signing up for a new unit

Ivan was amazing his service was great!

For Joanna. Super easy and quick service. Transparent and very friendly. If they have space here definitely use this location.

Yvette was a big help and super friendly

Ivan was so helpful and went above and beyond to make sure I was completely set up with my new unit!

These reviews must be written entirely by Public Storage corporate. The service at this location is terrible. They will up charge you for everything. I mean EVERYTHING. "You must use (and purchase) our lock. You must use (and purchase) our insurance." Not to mention, the location staff is quite incompetent. They forgot to charge me for a the lock they made me purchase and then because of this locked be out of the storage unit on the day I was moving everything into it. They didn't provide me with an option to pay online or anywhere else. The customer service rep I spoke with was also not able to provide any help. All she could say was "there's nothing I can do" and "they shouldn't have done that." Stay away from Public Storage at all cost. It seems like worthwhile at the time, but you will undoubtedly regret it!

I went there with my sister to book my locker I had reserved. Ivan and Brittany were very helpful and very patient...... They gave me all the details I needed to rent and the cost was very good for the location. They were very genuine with customer service and not just smiling and nodding their head. I am very pleased with the experience and SO FAR recommend this public storage place at this location. 5 Stars!!!!! Keep up the good job guys. I’m all smiles . Oh and the place is very clean with easy parking.

Yvette was tremendously helpful in getting things set up. Super fast and convenient service. Highly recommend!

We unexpectedly needed a unit when moving our daughter to Chicago. Ivan was helpful and informative and made this a quick and easy process. Also, this is by far the best storage facility I have ever used. It is clean and efficient. Great parking and the service is above and beyond.

Ivan and Yvette rock! They provided me wonderful service. They both are very nice people as well.

Yvette is a very personable, professional and caring person. It's always a pleasure to come to this particular location because everyone here is super friendly and will go out of their way to help you. My furniture is in Brighton, Massachusetts but I come here monthly to pay my public storage fees here since I moved back to Chicago. This location is clean, welcoming and absolutely easy to get to because it's right near the brown line train.

Yvette is great great job.

It is a clean and efficient place and you can park inside! Yvette was very nice and helpful. We had a confusing mess of storage lockers due to my Uncles illness but she helped us through all of the confusion.

Nah

LaZenobia was amazing, got me in and out in a flash with a great deal and a storage unit the perfect size for me. I wish I could give more stars!

This facility is great - very clean. Ivan is awesome- wonderful service and a super nice person! Thank you.

Excellent service by Ivan & Sharniece. Thank you guys so much! Keep up the good work!

Sharniece is Amazing!!! She's super helpful and is flexible with scheduling as needed

Nice location. Super clean. Definitely recommend.

Been here for almost five years. Such great services this place give. Clean and organized very well. Just in the place with nice time with Ivan... yes.. you read it right.. nice time.. in a public storage place 😁😁😁

Moving long distance and needed storage. Sharniece and Antenishia are amazing! Every call or concern I had was met with friendly, professional help. It made a busy, stressful time become a little easier. Thank you!

I had a great experience with Public Storage on Chicago Ave. Sharniece really helped me out. Sharniece was so helpful and patient. She helped me pick out the right size storage unit and explained everything really well. Moving can be so stressful and Sharniece was great to deal with! Highly recommend!

Sharniece was very courteous and helpful she’s has a great personality and excellent customer service skills.

Sharniece was such a pleasure after I arrived with my reservation. She was attentive, polite, and thorough in her answers about even my weird/random questions. And when I have my "move day" as we took to call it, I forgot all my information (i.e. my id and gate code card) I walked in, hoping that everything was going to be easy without any verification, she immediately remembered who i was. That is excellent service! Thank you Sherniece, you were a pleasure!

Do you have access for a 53' tractor trailer?

Great storage facility! Clean, easy to find, and easy access. Cherneal was awesome! Super helpful and catered to all my questions and concerns with ease. The staff makes the establishment and Cherneal has me giving this place ⭐⭐⭐⭐⭐

This Public Storage location is awesome. The staff is so helpful. Ivan's customer service is exceptional. Anytime I have a question or need assistance, the staff is always professional and helpful. Highly recommend this location.

The staff was very knowledgeable

Ivan was fantastic. Very helpful and he answered all my questions.

The service is good

is your office open Saturday?

Sharniece was GREAT in helping us get everything set up and ready to go. Thank you for answering all of our questions and concerns!

Brittany H. and Cherneal were absolutely AMAZING!!! They were so sweet and helpful and made the entire process smooth, easy, and fast. I highly highly highly recommend this place as you will be ensured a professional 5 star service and the upmost safety for your things. Thank you so much again ladies :)

do you guys sell moving boxes

Sharniece was great and gave us 5star service!

Great service and staff. Ivan made everything super easy! Nice, clean storage facility.

Thanks Ivan!!

Brittany H was extremely helpful and pleasant while helping me decide which storage space to use. The storage space is clean and easy to use with good accessibility. Thank you Brittany H!

Brittnay H was so amazingly helpful to me! She stayed late to help me out! She is a gem – but I’m sure you already know that. :-)

I found signing up for the rental to be very easy and efficient. The manager Spencer was very very helpful in answering my questions and I'm excited to start my rental.

Ivan has always helped us with our storage needs and maintains an impeccable facility. The facility has great hours, helpful and flexible staff, and the rates are reasonable. We know our belongings are safe, clean and free of pests!

Good customer service .Comfortable .Secureness Safe.Satisy with Service Very knowledgeable

Ivan and Kiara were very friendly to work with and provided great customer service. :)

I am a first time storage renter, and Public Storage made my first experince easy, affordable and seamless. Ivan, the store manager was extremely friendly and helpful and answered All of my detailed questions on the spot. I am relieved to have them at such a convenient location in the city. The Location of my storage space was clean, and exactly what I needed for studio sized apartment storage. Very clean, helpful and flexible would recommend to anyone who is moving in a short period of time!

I would to thank public storage for hiring professional gentlemen like Ivan and Spencer. Keep up the good work

Ivan and Spencer were friendly and accommodating. Great location. Great service.

Ivan and Tom is the BEST....Please shop with these cool guys!!

Ivan was very helpful and showed me around several units in the facility. He even allowed me to switch to a bigger-sized unit on the day we moved in and assisted me to coordinate everything with our moving company. He helped me carry boxes to my car because I had my hands full. The facility is clean, well-maintained and I know my stuff is secure.

Brittany and Rakim, Outstanding support. This was a very stressful move, but they provided outstanding support that made it work.

I needed a few boxes for my move and Ivan was right there to greet me :). He was able to walk me through the different sizes and moving supplies they had. He even walked my boxes across the busy street to my Lyft. Thanks, Ivan! I'll be back for that shrink wrap!

I love the customer service Ivan interested me with each time I come in. He answer all my questions and he is very friendly and nice. Please promote him to top rank. He certainly earned it.

I just rented a storage unit here and the experience was great. Brittany was knowledgeable, kind and helpful. The facility is perfectly located for us. It is also well-lit, clean and good security. The enclosed parking is adjacent to the elevators, which was really convenient for loading and unloading. This location also has free flatbed dollys for use, which was a lifesaver! Brittany made the process of getting started smooth and easy.

Ivan was very helpful with helping me get my storage unit started

Brittany C was wonderful! Very informative and a pleasure to do business with.

Great help from Brittany and Rakim. Fast, efficient and,friendly!

Hi my name is latrina Nobles and I am a customer of public storage Ivan and Brittany are the best people in the world

I truly appreciated how Brittany was so attentive to our needs. She always showed patience with us as we made decisions. She also made sure we had all we needed. Thank you Brittany.

Brittany H. Was extremely pleasant, knowledgeable, and helpful during our move in process. She explained all the terms of our rental and answered all questions we had. Would highly recommend renting with her!0

Just moved in and had a great experience with Brittany H. Very helpful, cheerful and informative

Brittany Carey and Ivan Carmona were fantastic! Very pleased with this Storage facility.

Great experience! Brittney did an amazing job and answered all of my questions and concerns beautifully. Highly recommend!!

Service is excellent. Ivan

I came eariler of the week to buy some boxes and they even made suggestions on what else I might need as tape and bubble wrap even though I didn’t need it but it was nice to know that information I believe his name was Ivan and two other guys

This is a great public storage facility. In the store John helped me and he’s fantastic and very nice. He guided me through the process and helped me in figuring out which boxes and accessories to buy for my packing project.

Ivan was super helpful and very professional!

Shonelle and Ivan were so helpful and made the process of signing up seamless. Super friendly and I recommend everyone in the area to store their belongings here!

Ivan and Tashana were patient and informative. Thank you for the great customer service!

Brittany and Ivan were very helpful! We have 3 units for our salon and have been nothing but happy. If we ever need more storage this is the place for us!

Ivan is very friendly and helpful assisting me with the FedEx package pick up from storage office. The whole experience is very pleasant. I highly recommend this facility.

Ivan was incredibly patient and helpful. I was very picky with my unit and he walked me through every available option for me until I was completely satisfied. I would highly recommend this public Storage.

Brittany & Meghan were very helpful. I was frantically looking for moving supplies and boxes and they made my experience very pleasant! They're open 7 days a week which added to the experience! They have great options for if you need many boxes or just a few. So glad I stopped in today!!!

Great experience! I'm moving and needed moving materials, but had no idea what I was doing, but Ivan helped me find just what I was looking for!

Professional Service. Brittany went above and beyond to help me with everything I needed today. There were some difficulties and she made all the necessary calls to help me and to ensure she was handling things properly herself.

Ivan was really great at assisting us with our storage needs! I would highly recommend this location if you are in the downtown area! They also get you in and out! Veery professional service in a very stressful time. Thanks Ivan!

I cannot recommend this specific location more. Or else I would! Not only is extremely clean, secure and well lit, the staff are unbelievable in their attempts to help you. Ivan was simply outstanding and I highly recommend asking for him should you have any questions or need help. He also offered to stay late for my incompetent movers that made an unplanned and unexpected, very difficult move just a little bit easier for me. I'm truly grateful for everything they've done to make a painful experience seem slightly less so. They define true customer service. You won't be disappointed. I promise.

The best ever

Great experience! I like how Brittaney is fast and very informative about all my questions. She showed me several units and helped me out and I really appreciate it. Aziz

Ivan was very helpful with our rental experieince.

Ivan was very friendly and knowledgeable.

I meet with brittany at customer Service. im very pleased she is very helpful and pleasant

We are downsizing in home space and relocating from the suburbs back into the city. Due to the weather, temperatures hitting near 0, the storage facility had to revise their hours which so happened to be on our move date. Ivan was very helpful and patient. He even offered to stay an hour late just so our movers could move the items into our storage and avoid delay. I've used Public Storage before in Texas and was pleased with the overall customer service. However, Ivan surpassed customer service on our move date and I would highly recommend anyone to ask for him when considering to obtain storage! Thanks Ivan!!!!

Just bought some boxes at this Public Storage and Ivan helped me choose the ones I needed, great customer service!

Britney Is extremely knowledgable and efficient in setting up an account. She made sure we understood everything very and it was a pleasure dealing with her.

Ivan thank you for your help, this is the best storage place in Chicago

Brittany has great customer service at public storage. Thank you very much great employee

Convenient, clean, safe, and affordable facility. Brittany was awesome - she knew her stuff, and got me in and out with a smile. Very satisfied so far!

My experience at this location was amazing. Ariel is a professional and knows her craft. She was understanding of my problem and was able to correct the situation. I will be back at that location again just to see Ariel. ' Great Job Public Storage & Ariel .

I been a public storage customer for a few years now and the service here it's the best, Ariel and Ivan are awesome!

My experience at this location was definitely a good one. The workers here are always friendly and helpful, especially the manager Ivan. I would recommend this place for anyone looking for storage near downtown.

Great service! Ivan it's the best

Dominique is very helpful and being very professional. Highly recommended!

I had a great experience. Dominique was really helpful and made the process really quick and easy. Convenient location and hours. Highly recommended.

Very easy! Dominique was awesome!

Great place

Great service, very pleasant to work with on securing the right storage locker.

I do not recommend this public storage unit at all. I was trying to use this storage unit for a business purpose and very clearly explained this to the employee working the front desk. They explained they would be able to sign for my deliveries no problem and then they'd call me when my packages were delivered. The first delivery attempt was a complete disaster because what they failed to mention was that anytime a customer came in and needed to be showed a unit or anytime the employee working took break there would be no one to sign for my packages. After 2 failed attempts of delivery because of this reason I went in to speak to a manager. I was given the card of Bill Boyle who was incredibly unhelpful. Bill told me that no one should have said they could sign for my packages. He explained I needed to leave a key to my unit and sign a waiver in order for UPS to take the packages directly to my unit. This was clearly not addressing my issue that no one was at the front desk to let UPS in. In fact it was adding another obstacle. I further explained that when I signed a lease to the unit I asked if I should leave a key for UPS and the front desk representative said UPS would refuse to go to the unit and that it would be no problem to sign for my packages. I signed the waiver and left a key for UPS because there was nothing else for me to do. Finally on the third attempt UPS was able to get in the facility, but the front desk person "didn't even ask UPS to take to my unit because he knew they'd refuse." I came to the unit myself and took my packages to my unit. The second attempt for a delivery 2 weeks later to the public storage facility was even more of a disaster. Bill, the manager happened to be at the unit when UPS came to deliver and instead of signing for my package he refused to sign and told UPS they needed to take to my unit. They would not do so (just like the 2 separate customer service reps at the public storage facility told me would happen). Because of this UPS sent my package back to the sender. The supplies in these packages are very important for me to have for by job, and I clearly explained all of this when signing my lease. Bill personally called me to let me know he refused my package and thought I should understand this as no one should have signed for my first. I called his supervisor to explain the extremely poor service I received, and I have yet to hear back. Despite the fact that I was only able to use the unit for 1 delivery that was a sheer headache they will not refund my money. Do not go to this facility or any facility where Bill is the manager. He is unprofessional and tells you a completely different story than the employees he "manages".

Very clean not like other storage facilities that have leaks mice running around and the employees were very helpful.

I had a wonderful experience at this location. Dominique helped me at the front desk and was amazing! Very hard worker, very friendly and very helpful. Great job!!

Ivanlknow him for yearand is he he the. Best worker l think he

Ivan was very helpful and friendly!

Ms.Laura really brought my business with her excellent people,business, and communication skills.She was very professional and helpful.All businesses need more people working for them like Laura.

The place was very clean. Ivan was really helpful, professional, and nice. He patiently answer all the questions that we asked. The process of signing the contract was fast and clearly.

Ivan is a true professional! Makes the process quick and painless, very polite and knowledgeable. Clean facility, good location.

My experience was great at Public Storage because the work name Ivan asked question and was nice and also had good patience .

Every month i go to this location to pay my bill and Ivan it's always nice and professional, great service!

Ivan was super helpful and had great energy. Public Storage team 07116 ftw

Great experience with Kristina who gave me a tour of the facility and determined the right size storage for my needs and Ivan who followed up on my on-line reservation and completed the application and agreement for the unit when I returned. Both were friendly and informative.

Ivan was very patient,friendly, and knowledgeable. Even after I explained to him my problem he was very calming and nice throughout my stressful situation. I was extremely happy that I got him as my associate. I felt very comfortable with him and the facility was very clean, which I loved. Thank you Ivan for a wonderful customer service. experience!!!! Keep up the EXCELLENT work!!!

I have to admit that my 1st impression wasn't the best of this location (this all changed later), so I went over to the Wells location. The gentleman over at there was INCREDIBLY helpful and VERY kind. He told me how the Chicago Ave location was the only P.S. in the Downtown area that was climate controlled (which I needed). He sent all my info over to the Chicago Ave location and made sure I was 100% taken care of before I left. Upon my arrival, Linoi was there to greet me. Things could not have gone more smoothly! She was awesome! This was nothing like my 1st experience! She showed me all around, triple checked to make sure my codes and keys worked. She made sure all my questions were answered. Linoi was so so nice and helpful. As others have mentioned, yes the elevators can be slow. I only had an issue once, and it was because someone else was moving items at the same time as myself. If you are there by yourself, you shouldn't run into this issue. Personally, all the pros outweigh a sometime slow elevator. I was referred to this exact Public Storage, and I would recommend it to anyone I know.

The staff helping me transition : Kristina and Ivan were friendly and articulate yet worked with precision. Thank you

What a great facility, thanks Ivan for all your help with my move, excellent customer service 😁

I liked the service that I received from Linoi who works at 07116- Chicago/ W. Chicago Ave & Orleans

Jasmine was excellent. Very professional and very kind . wouldn't hesitate to recommend their services

Tim & Ivan are great people! The service is always excellent and efficient! Every month I go to pay my bill the office is always clean and smells fresh from someone always cleaning! They take pride in having a friendly and happy atmosphere. Thank you Tim & Ivan, keep up the good work! I love the parking right out front!

Jasmine was great! She walked me through to see my unit and explained all of the details in a professional manner. Signing up was fast and efficient!

Ivan was AWSOME and extremely professional and helpful. Thank you for making our move painless!!

Excellent customer service, you guys are the best! Thanks Ivan & Tim

I highly recommend this storage facility. I have received excellent customer service from Ivan and team. Everyone is very friendly and helpful. The facility itself is very clean. Great people to do business with!

I walked in today to grab some boxes and stuff and the customer service that was there was very helpful and sweet. He helped me get everything that I needed and made my experience great. Thank you so much Patrick!

I drove up, unloaded my car, and went to my locker, only to learn I had the wrong key! I brought my stuff downstairs and told Ivan that I was going to leave it in a corner while I went home to get the right key. He told me to bring it into the office, so that it would be safe! Wow! Now, that's service. Thank you Ivan!

Convenient location, great customer service. Thanks Ivan and Jasmine!

Ivan explained everything great. He is good worker

IVAN IS GREAT

Marshawana is the best saved my move :)))

Marshawna and Ivan customer service is amazing. I love coming to this store just for them.

Ivan was very helpful when I came in to buy boxes and moving supplies, great service!

Marshawna is so nice I go to this property every month to make myb payment and she always there to help me. She is so nice, very knowledgeable about the property she deserves to be the property manager. Her attitude is always positive and she always keep a smile with those pretty brown eyes. I don't even store here I just come to see her. Thanks again Marshawna see you next month.

Marshawna and Tommy are so nice they both helped me with the questions I had about transferring thank you guys again. Your customer service is amazing love this property.

Marshauna was great help my storage needs

I came in to public storage nervois and worried because I lost my gate code. Amid helped me out and was very helpful. Great customer service.

I really appreciate excellent customer service and a gentleman by the name of Amid definitely provided that for me. He really knows his stuff and made this experience easier than I thought it would be. I would recommend anyone to this storage facility just because of him!

We had an excellent experience here. The facility was clean, easy to find, and very accommodating to our needs. Ivan was very thorough, showed us our unit, explained access etc., and was extremely pleasant to work with. I would recommend this storage space to anyone needing extra space in the area!

Ivan was a great help, finding and renting a space was easy here with his help.

Absolutely loves this place and service by Marshawna.

DAWNYA GAVE EXCELLENT CUSTOMER SERVICE WOULD NOT HAVE IT ANY OTHER WAY..... THANKS DAWNYA

Toni ' s customer service was excellent, she was very attentive and helpful in every way possible, I commend her for doing such a great job.

very easy and quick. Ruby was very pleasant, personable, and upbeat.

Jessica and corrine are very professional very courteous, and friendly, made my visit very enjoyable

Excellent customer service, friendly people to do business with.

My service was Top Notch. Everything was very smooth and professional, and to the point. With Dawnya, and Nina . Thank You

Brenda was very helpful, she did a great job!!

Came in and was handled by Vernetta. Everything went smooth and even though I wasn't immediately able to rent the space, she took care of me and I appreciated it. Thank you, Vernetta

I came in to buy a couple of boxes but Vernetta informed me that I will need more packaging supplies then I initially thought. But by the time I was done packing I used everything Vernetta sold me. Thanks Vernetta you was aware of what items I needed, you were friendly and had great customer service.

I came into this clean facility to buy tape and of course I walked out with boxes and bubble wrap not knowing I needed it. Glad I did get it because I ran out of other supplies. Jacqueline was the young lady to help me. Thanks so much for great customer service Jacqueline!

This location is really clean,and the managers are always so helpful Jacqueline is one of the managers that's always helps me with my storage needs when I come to pay bill,or just to put things into my storage unit ,Jacqueline is very helpful we need more people like her for businesses. Thanks Jacqueline!

Eliza did a great job explaining the program and completing the paperwork, making sure I understood everything and received a complete copy of the paperwork.

I came into the office to rent with vernetta and she was so helpful and performed her job very well. Thanks for giving me great customer service...

This is and amazing location,really clean and the managers here is great, jacqueline is awesome she always been so helpful to me. Thank you Jacqueline,keep up the good work.

Very helpful, great experience!

It was a pleasure walking into a clean environment and wonderful customer service. Jackie. was very helpful. and patience I haven't. had that type of service in a while. keep up the good work Jackie!

Jackie great worker always available for questions she always smiling and willing to help me out to pick the right size boxes.

My first time visiting this location was great I wouldn't never mind coming back Vernetta was an great help to me and she was very helpful.

Jackie made my move very wonderful.she help me out with my movers since they where very rude. Jackie calm me down and would recomend friends and family. Thank you jackie

Store was very clean prompt professional service very good experience. sales clerk Vernetta burrage was very informative and nice would definitely recommend to this location

There was a young lady by the name Vernetta who really took her time to explain and show me all the unit size.. I was undecided for 20 minutes but she didn't rush me at all. I thank you for putting up with me! Great customer service and smile

Jacqueline was and is the best and the most helpful to me and my family. She is the reason we are keeping our storage at the 362 west Chicago. I wish I had an employee like her in my company.

It's very clean, the employee Mrs.Vernetta is very nice. I like the structure they have for this public storage.

I truly love this location Vernetta customer service was great. I purchased merchandise at this store. Shes very nice, and takes really good care of her customers. I'll be back soon

This review is long overdue.I came in to rent a space.the same day that I wanted to actually move my items in.I was so stressed out because I was paying my movers by the hours. Vernetta who is the manager there greeted me with a smile and made sure I was in the right size unit so that I wouldn't have to waste time.she gave me great customer service and made my move in stress free.she was helpful and very knowledgeable of her job.she was friendly and had a great attitude. She made it so easy for me on my move in day.thanks again vernetta for everything!

I've been renting at this facility for 3 years,facility is always clean and the manager jacki always treats me with respect and i absolutely love her professionalism! I have recomended this property to all my friends great facility!

This is one clean property, and the manager Jacqueline is awesome she's very helpful to me and my wife. Keep up the good work jacqueline.

Vernetta was very courteous and helpful. Took only a few minuets to get paperwork done..

I have rented here for almost 4 years. I am always greeted with a smile and friendly service. The staff (especially Jackie) goes above and beyond to help me with my deliveries and letting me know when I get my packages delivered. I enjoy using this facility because I can trust them and I enjoying seeing them (usually 2 times a day :) )

I used this public storage to store my daughter's dorm stuff over the summer. This location was very convenient to her campus at Loyola WaterTower. The facilities were clean, easy to locate, and I always felt safe. When it came time to retrieve my daughter's stuff I could not locate the key to lock on the storage unit (I advice you to keep the key in a safe place.) Jackie and Vernetta were so helpful in arranging to have the lock cut off in a timely fashion so that my daughter could move into her dorm on time. All staff that I dealt with were professional, friendly, and were very patient with my screw up. I will use this facility again. Thanks again Jackie and Vernetta!

Great customer service store (07116). I was very please with vernetta service. I was going through breakup and had nowhere to put my belonging and vernetta who was helping me gave me some options and now I have a place to store my stuff with an afforable rate ... Thank you so much for listening to me and my story we need more customer service like you and thank you Public Storage.

I'm honestly surprised these guys have a 4.8/5 instead of a 5/5. I came in right as the store opened on July 31st and I'm so happy with the service that I couldn't wait more than four hours to write this review. I was greeted promptly by Vernetta and Jackie and I explained my sort of sticky situation. I live just a few blocks away and I'm moving (today!) to River North. It turns out the apartment I rented was being made into an illegal bed and breakfast, so the shady guy didn't turn in his keys yet. Until he does, I'm unable to move in. So I needed to find storage quickly. All of the other storage units in the area were either full (for the size I wanted) or advertising for "$1 first month!", but of course with strings attached. Having never used Public Storage before, I expected them to be the same, but they were the closest location to me. Before I could even ask about the $1 first month's rent, I was told about it! Beyond that both Vernetta and Jackie were friendly: they asked about my day, where I was moving to, and they really seemed interested and concerned. When I expressed concern about my mattress getting dirty/ rodents, they kindly showed me to the mattress covers which only cost something like $7. I wish I would have purchased my boxes here too, because they're much cheaper than Target where I bought mine. I would have never expected a storage unit to have customer service, but I really mean it when I say that these guys were better about it than half of the stores on Oak Street. Before I left I asked for everyone's name (there was a trainee as well, but I forgot his name (sorry!)) to write this review and I'm really glad I did. Thanks again guys! I hope I'm never in this situation again, but if I am I hope you're working.

Marie was very helpful and efficient. A pleasant experience while closing my account

One of the good thing about this public storage is the friendly service of Jackie. When every time visit the storage she is always very friendly and helpful.

This review is long overdue (sorry Jackie). I rented a storage unit here for about a month and half and the process from start to finish exceeded my expectations. I showed up here after being quoted one price over the phone and asked to pay another price once I came in at a different facility. I was preparing to move and doing lots of shopping and needed a place to store everything. I found lots of deals and didn't want to pass them up or shop all at once after I moved in so over time I furnished my new apartment and stored it all here. After my first experience Jackie was a breath of fresh air. She was professional and courteous and explained and broke down the prices. i didn't pay a penny more than what she told me I would be responsible for. The facility was just down the street from my then current address and easily accessible. Even the other tenants were courteous with the use of the carts they provide for moving things in bulk. Because of Jackie my moving experience went smoothly, she really goes out of here way to EXCEED expectations. Thanks again for all the help Jackie!

My experience at public storage has been great , thanks to Jackie Brown. She is always to warming and helpful , always have a solution to any problem I may have. I have had a storage unit with public storage going on 5years now & never had a problem. Jackie is such a great person with an awesome personality , her customer service skills are definitely 5star . You guys need more like her. Keep up the great work Jackie.

Jacqueline gives the best customer service, I was very satisfied with her services. Thanks, I will definitely be back!

Martin and Vernetta are the best!!!!

Had a great experience with Hector he was very friendly and was very helpful this is the way customer service is supposed to be.thanks Hector.

Clean and warm environment. Staff was helpful, courteous, and accommodating. Thanks Vernetta.

I will just like to compliment Jacqueline for maintaining such a clean property,and her excellent customer service. I'm a long time customer at this location and must say, she make me and my wife feel very comfortable when we come in to make our monthly payments. Keep up the good work Jackie !

I had a great experience with Jacqueline brown at public storage she was very friendly and helpful and the most important thing she always smiling I love her customer service great job Jacqueline

Jacqueline was efficient, likeable and went out of her way to identify the exact space I needed and walked me quickly through the paperwork with clear explanations. Overall, she was courteous, professional and friendly. I recommend this location for service and cleanliness.

I have been a long-term client of Public Storage and want to advise her supervisors how pleased I have been over the years with the service, assistance and storage of my furnishings/belongings. Ms. Jackie Brown has been most professional, considerate and provided any help, as a senior citizen, that I needed every time I came to my unit storage place. I have personally witnessed her positive business skills in dealing with customers, as well as providing information and patience with prospective customers. She is a real asset to Public Storage.

I've been using this storage for 2 months already and purchase some boxes and other things I needed. I was refered by my friend about this location, and for Vernitta, As she had got all the help and a good service from Vernetta. Vernetta is very helpful. She made sure that I had everything I needed to start my move and also let me know that whatever I didn't use I could return to the store as long as it hadn't been used or opened. She is very helpful and very friendly, and always smiling. She really seemed like she was enjoying her work. I would refer all my friends and family to this location and to make sure they ask for Vernetta.

Me and my girlfriend came in to buy a small thing of tape Wednesday, and Kim the manager at the front desk was very nice and helpful. She made me buy 2 big rolls of tape lol. (even though I thought I didn't need it) I definitely used them both. She was great and funny.

I have rented a unit at this location for 3 years and the one thing that makes this location the best is Jackie Brown. She has gone above and beyond from day one which allows me to feel that my belongings are in good hands. Thank you.

Jacqueline did a great job helping me. Her service was fantastic! she was very patient. She made sure I walked out with a smile on my face , knowing that I had everything that I needed.

I had such a great experience at this location with Jacqueline brown she was such a helpful person I had so many boxes didn't no how I was going to get then end and she offered to help me I thought that was so nice of her I also love the way she keeps her store nice and clean and makes me feel so confer table an another thing I have to say about her is she keeps a smile on her face at all times like she's so happy and loves her job I alway ways ask her do u every have a bad day because u always smiling and she would say I do I just don't bring it to work with me because I love my job and my customers

THIS IS ONE OF THE. BEST PUBLIC STORAGE I'VE BEEN TO IT'S VERY CLEAN AND THE STAFF IS SO RESPECTFUL THEIR CUSTOMER SERVICE WAS EXCELLENT I HIGHLY RECOMMEND THIS LOCATION JACQUELINE WAS EXTREMELY HELPFUL SHE ANSWERED ALL OF THE QUESTIONS I HAD EVEN THOUGH IT WAS LATE IN THE DAY I FELT COMFORTABLE HER KINDNESS MAKES ME WANT TO GIVE PUBLIC STORAGE ALL OF MY BUSINESS SHE GETS AN « A » IN CUSTOMER SERVICE NO MATTER HOW OFTEN I HAVE TO GO IN THERE SHE GREETS ME WITH A NICE WARM WELCOME AND A SMILE

I went in to purchase merchandise not knowing exactly what to get but Jackie was a very BIG help to me she was very helpful and polite. Great customer service.

I came into the store to purchase some boxes. I thought I only needed a couple of boxes, but after talking with Vernetta she was very helpful. She made sure that I had everything I needed to start my move and also let me know that whatever I didn't use I could return to the store as long as it hadn't been used or opened. Not only was she helpful she was very friendly, always smiling. She really seemed like she was enjoying her work. I would refer all my friends and family to this location and to make sure they ask for Vernetta.

My recent trip to public storage was a very pleasant and quick one! The representative Vernetta was awesome and very helpful. She is a great asset to the Public storage company. Great customer service!!!

Very helpful and polite! Recommend it to anyone! Vernetta was especially helpful through out the entire process!

This location has wonderful service especially Jacqueline she's always helpful and kind and keeps the location clean

I needed a storage space close to my home to keep a few things for work. After calling several places I decided to walk into this location at 362 W Chicago Ave. When I walked in I was greeted by Vernetta she had the biggest smile and was very pleasant. She answered all of my questions took me to the space and she was very knowledgeable. The property was great, the space was clean, & Vernetta has very great customer service. Thank you

The employee at this location was very helpful and greeted me with a smile on her face. I think her name was vernetta, I wasn't having a good day and who will think entering a public storage place to pay your bill will cheer you up, as I was paying my bill we just had a good conversation she seems to enjoy what she doing while taking care of a customer infront of her and also polite on the phone, its good to see young people enjoying what they do at work and also been friendly and taking care of the customer at the same time. Thank you vernetta for lending and ear and also public storage for hiring great employees

I had a great experience with this company. Tia and Jackie were very helpful and went out of their ways to make sure I got good information. My son was too ill to do anything so they made sure his stuff and paper work was taken care of. I would go there anytime because of these two employees.

we need to close this place