Public Storage Self-Storage Units at 4071 Prince William Pkwy, Woodbridge, VA

The place is very neat and clean and the customer service is just amazing. The lady at the desk was super nice and helpful.

Jenny at Public Storage was awesome. She answered all my questions and advised me of promotions for my friend. Jenny gave me great customer service.

so I was looking at getting a possible storage unit and I didn’t end up getting one. However I was left feeling very informed due to the lovely Jennifer, she was so patient and very knowledgeable about the storage units. Absolutely amazing attitude and super sweet, also very adorable. :)

This location has a great customer service, Henry always help me and answer all my questions.

Jennifer was very helpful in our interaction over the phone. I asked about various storage space prices as well as other services offered at Public Storage and she was very informative and knowledgeable during our entire encounter. Thank you for the help.

Great Customer Service! Jenny answered all my questions and helped me make the right choice for me. Highly recommend this Public storage for anyone!

Jenny was super super amazing and such a sweet woman, best public storage employee I’ve delt with. Helped me with all my needs , 100% recommended

Jenny is a great employee she went above and beyond for me highly recommend if you have any questions or concerns you may have about your storage needs.

Jennifer was the nicest and helped me sort out all of my needs…I’m terrible at spatial awareness, but she made it easy for me. Very happy with the promos she offered too. Can’t wait to see her again to give her a big hug!

Jessica, is amazing. Very nice and professional answered all our questions. Will recommend friends and family to this public storage.

Had a great experience here. Jenny was really sweet and helpful with the handful of questions I had! I’ll definitely refer people here as long as they have Jenny working there!

excellent service, I am a customer for more than a year, I am very happy with the prices and service

I am looking into different storage units and although I will not be purchasing one right now I still wanted to commend them for their great customer service. I called today and Henry was quite friendly and provided me with all the information I asked for and overall had great recommendations that I will take into account once I make a decision.

Jenny she’s the best great service :)

Henry was so helpful for my family and I thank you for providing great customer service.

great place! Jen is super kind and very polite towards the people she helps every single day! Always has a big smile on her face, and it brightens everyones day when they see her!

I bought a unit this past Friday and I would like to share my extremely pleasant experience with Jenny. I was having trouble on deciding which size unit I needed and Jenny was very informal on the dimensions, what people usually store with certain sizes, and overall knowledge regarding it. She discovered my need by asking me what exactly am I trying to store (she mentioned if I did not want to tell her, that it was okay) and how much am I storing. She had a great attitude and very friendly body language and helped me decide on getting a medium sized storage. Would definitely recommend coming here since they seem to care about what they do here

Jenny was super nice helping us find the right storage unit and was more than helpful.

Everyone i encountered working here was great, BUT who really stuck out was the property manager Jenny. She not only makes returning voicemails/missed calls a priority and with diligence, but gives customer service with kindness and a personal touch. She helped make my moving experience so much easier and fun. I would go into the office just to say hi even when i didnt need anything from the office!

My experience with Jenny was great I would recommend for anybody to see her she had great customer service.

Jenny was very helpful very patient very kind. Just an all-around great person leaving me with one of the best experience I had dealing storage units

Great customer service

I just wanna let you know that the only reason I come to this facility is because of the great customer service I’ve been receiving from Jenny for the past three months. It was amazing and friendly and definitely the most helpful customer service representative. I’ve had to deal with while being at Publix. She is definitely a keeper.

Great customer service from Jennifer. I had a few general questions which Jennifer was able to answer within 5 minutes it was a quick in and out, happy I stopped by and asked her the questions instead of phoning in. Wonder job! Keep up the good work

The two lady’s in the office have been a delight to work with great customer service

My husband and I are finally moving out of our old and needed a storage unit so we went in here and Jenny helped us get all set up. She made it so easy and I’ll definitely be telling all our friends about this

EDIT: Looks secure from the outside, but looks can be decieving. Never really had a problems with them until this past 1 or 2 years, besides work orders taking a year plus to fix burnt out lights. There is very high humidity levels in the "climate controlled" basement at 73%RH. My units are supposed to be climate controlled, whyIm paying more 5o protect my property, but will get down to 55F in winter and up to 79F in summer. I just recently noticed that the humidity had damaged a lot of my items that had mold growing all over the surfaces of everything. Just FYI, storage units will raise your rent usually every 6 months to a year. Comparison shop around before settling with it. And there are no lights over/in your unit They are only along the hallway outside so all your left with is residual light to use. Invest in a battery powered headlamp or lantern. I stayed late by 5-10mins one night, I know, but didnt expect to be threaten to Trespassed if it happened again. They stopped cleaning mopping/ sweeping the floors. NEW: There is now a strong smell of cat urine that wasn't there a month ago. They do have a new security camera system with many more cameras then before. The access gate is open for no reason in about 1in4 visits. The elevator is dangerous and has violations. The employee couldn't produce a valid county permit, and the one displayed was from 2014. All they could produce was just the paperwork from the third party inspectors stating the elevator has violations. It was making a ton of noise while "parking" on the top floor while shuttering and shaking. Now it almost got me stuck as I pressed the basement button, it lit, but nothing happened. Doors didnt open, nothing until I jumped and it started going down then. I called the county after the first shuttering/ noise incident. Pwc doesn't care about elevator safety. They said they dont even inspect them, a 3rd part does, but they print their own logo, name, building official's name and signature on it...but tell me they have no records for it....smh. This property is conveniently located between Dale City and Lake Ridge on Prince William Pkwy. Slow to repair lights and other items. Customer since 2017.

I spoke to Jenny before and truly appreciated her knowledge and patience with my parents who were getting a storage unit . Thank you Jenny !

Wonderful customer service. Jenny helped in so many ways . I even came back for 2more storages. Overall excellent place . Would recommend here anytime

The staff was amazing very helpful

Jenny was the best at helping me recently.

would for sure recommend this this location, the front desk girly, jenny is super helpful

jenny was very helpful, nice clean facilities

Overall great experience, everyone was friendly and helpful.

I am relatively new to the area. And moving in itself is stressful enough. But I am so glad I met Jenny at this location! Jenny gave me peace of mind when moving my stuff. She informed me about the storages and how well kept they are and the great prices too! I now have peace of mind knowing that my stuff will be safe and well kept. Thank you Jenny!!! :)

Clean facilities! I was helped by Jenny today, she made my experience at Public storage go without interruptions.

I love that place so much!!!! Omg I highly recommend this place incase you have extra couches like me😄!!!

Great staff! Always helps with any questions i come in with.

I’ve spoken to Jenny once on the phone from a different location! I’m glad she’s closer because she’s great help and always willing to help no matter how small the task is !

Jenny is amazing ! Very helpful! Always in good spirits whenever I make a call and even when I come in! Always willing to answer my questions and always goes a few steps further to make sure I have everything I need!

Thank you for good customer service

My mom and I got a storage unit here and Kelly has been super patient with us! She’s super sweet and understanding :)

I went in today and the customer service was great a young lady helped me out with all the questions I had i think her name was Kelly but couldn’t be more happy definitely going to recommend this place and location!

Clean facility and friendly staff !

Great place!

Kelly was very helpful in assisting me to get a storage unit!

Thank you Kelly. You were great

Outstanding, professional assistance from Kelly. Ty!

Thank you kelly

Kelly was extremely nice she went way out and beyond and helping me with my services she is a rock star she patient and delivers outstanding information to her customers thank you Kelly you definitely get five stars

I been in contact with this facility specifically in touch with receptionist Kelly she's been guiding me in the process my unit rental concerns and she's been very helpful in the process of guiding me towards my best options for my current needs. Thank you Kelly for your patience,guidance and motivation in helping me with my needs looking forward to my next unit rental with public storage. Ps. great communication skills.

Kelly has been helpful as usual. Great customer service.

Gracias kelly por su ayuda

Gracias kelly

Front desk staff and friendly and attentive, the facility is clean, well-lit, and accessible -- everything you need to store your stuff with confidence.

Staff vary friendly. Clean place. Made me feel like I was family not just a customer.

Thanks Kelly for directions

Awesome help on a last minute detail - Kelly went above and beyond to help me accomplish the job and gave me info I need to make decisions in the future !

Thank you Kelly

Gracias kelly por todo

Ms Kelly, is very personal in a business way with her customer. She’s very knowledgeable in her position and make navigating the system easy for her customer. I felt so helpful with Ms Kelly assistance. Thanks I would highly recommend this Public Storage because of Ms Kelly. I asked for her name because I wanted to put in a review. Thanks Public Storage Ms Stitt

Let me start off with wonderful renovations. Kelly has been so helpful getting me into knowledge about my storage needs. I cant wait to start my rental with her soon. Good job Kelly.

I stopped by for information on unit prices and was very please with the attention I received from staff representative she was very transparent with the feed back of the information I needed and had a very respectful manner thanks you so much for your help.

Diana was extremely helpful and professional. Employees like Diana are the reason I stay with Public Storage.

Devin was very helpful

I came in to inquire about general knowledge for storing some big items that I don’t have space for and Devin was extremely helpful and knowledgeable about the options I have. Amazing and quick customer service! I would highly recommend!

5 Stars! Very friendly staff as well.

I highly HIGHLY RECOMMEND I came to help my grandpa move some items and the worker there Devin was absolutely so sweet and kind she helped us she was just amazing. The property was also very clean and so nice. I’d definitely suggest this place.

Stopped in for tape dispenser and Devin was so pleasant and helpful! Great asset to your company!!

Amazing experience, I highly recommend 👍🏻 Thank you Kelly for being detailed with my move in answering all my questions

I had such an amazing experience with Kelly ! She’s very patient and did outstanding when answering my questions . Definitely would go back ! Great service

Thank you Kelly for absolutely wonderful customer service for me and the ladies to come.

Nice place, clean and organized. Wish it was open 24 hours to access your items

I came in for information on obtaining a storage and was greeted by friendly & personable staff that was more than helpful. There was a young lady working there by the name of Shanobie she was awesome!!! What I can see this facility is run very well the units are clean and the staff is very kind and friendly. I will be using this facility when I start my move & recommending to everyone. Keep up the good work.

Shanobie offered me the best and fast service

Awesome customer service and clean and dry storage spot. All around great place for my treasures. Thanks!

Shalesa was very helpful and made renting my unit easy. The property is well maintained.

Prices are high and hallways are dirty unit doors are dirty and dusty also. I use them because they are close to me. They are $ 10 less the uhaul in Lorton which are very clean 24 hrs access carts available and most of all a bathroom. Photo added would be uhaul

I have been doing business with this storage since 2016 and the customer service has been nothing short of amazing. Shanobie is full of helpful information as well as easy to talk to. Her wealth of knowledge is extremely valuable to her customers and it is greatly appreciated. Cynthia

Shanobie was very helpful and understanding great job 😊

Left here feeling like I got a great deal and Shanobie's customer service is top notch I'm surprised that girl isn't a district manager because she was on point through the entire process! Will definitely be recommending this location to family and friends!

I recently received customer service help from Shanobie Neal. She was amazing ,very friendly and knowledgeable on the services that public storage provides. What an amazing person!. It’s a wonderful feeling to know good people still exist during a Pandemic. LOVE IT!!!!

Shalesa helped me figure out what I needed for my move. She was very nice and knowledgeable. I will be definitely be back for more packing supplies.

I was very happy and pleased .Shalesa and Shanobie The staff is always very friendly and very helpful, I feel comfortable with my precious belongings being stored there and would definitely recommend this facility and location, it is kept up very nicely too.

The lady on the property was very helpful and helped me out so much when I was trying to figure out what to do with my dads extra furniture. Very informative and very willing to help others! Amazing!

Very satisfying and reliable costumer service. Employees always have a happy smile on their face and ready to help out with questions asked and provide you with best service possible.💯👌

I had a great experience with Shanobie she was very helpful with setting up my storage unit I will definitely recommend this public storage unit

I used the public storage in Dale City for some short term storage and found the people there extremely helpful and friendly, and totally professional. I would definitely use them again.

Shanobie @ propwry number 25994 has ways given me excellent service everytime I have used this facility. She is an excellent worker and very helpful. You should keep her for a very long time. Sincerely

We have two units at this location and the staff is always helpful with any assistance when needed !

Grasias porser tan amables y por ayudarme son muy linda

Shanobie is a great help !

“Shanobie showed impeccable customer service when I stopped by to purchase some packing supplies in a crunch. If this storage unit was closer to my residence, I would absolutely book here just to have the pleasure of dealing with someone so nice. Thanks for brightening my day and making my shopping experience stress-free. “

Ms.shanobie at this for the five years that I have been involved with public storage, has been a godsend. She is attentive, helpful and extremely courteous to not only me but my family as well. She has made this a wonderful experience.

Shanobie gave a great experience. Helped me get set up. Fast friendly service convenient area. Fair pricing will recommend anytime

Out of all storage place I’ve been to Public Storage is the best just because of Shanobie she took the time to explain how everything worked and offered me the best until for my buck. I definitely recommend going to see Shanobie for any storage needs. 😊

I rented with Shanobie and she was very knowledgeable and nice. She helped me get into the right space with ease; Thanks Shanobie!!

Go to Shanobie!! Shes the best

Ms.Neal is the perfect example of customer service associate exhibiting great customer service care going as far as giving information without being asked and accompanying me to my storage space. Great customer service associate, good place to keep storage for a fair price.

This location is near my apartment. We had to downsize from a house and I needed a rather large storage unit. Shanobie, thanks girl for all the help and genuine assistance. She actually cares and gives amazing customer service.

Property was super clean and the lady was super nice

The property was extremely clean and nice. The women at the front desk were super helpful and friendly. I highly recommend.

Very nice place, convenient and good storage options. Friendly and helpful staff.

This is my first time ever using a storage facility. This place came highly recommended. It is clean and Shanobie was such an exceptional person to work with. She was professional and explained everything I needed to know, probably twice... great customer service goes a long way! I will definitely spread the word. Thank you!

Shanobie was very professional and friendly. She was informative and made everything perfect! Thanks Shanobie!

This is my very first time here at Public Storage. As soon as I walked in I felt very Welcomed. Shanobie was very friendly, kind and her professionalism was AMAZING!!! I would definitely recommend this Public Storage location. If I could give more stars I would!! Keep up the great work.

Great location Helpful and friendly staff Ms. Shanobie is amazing and helped me through everything. I honestly think I would've had an emotional breakdown without her dealing with everything.

Very clean. Very professional

Shanobie was Great!! Really knows her stuff! Great customer service

shanobie was great!! if you need a unit come here before anywhere else!

Shanobie was very helpful and made the entire process very easy and enjoyable. I will do business here again in the future.

Great experience for the few months I needed the units. Facility is clean and well safe. Shanobie was very friendly and very detailed and thorough from the operations side of things. Def a valuable asset to company.

I had a great experience over all. Shanobie especially made this move a simple and smooth one she very kind, helpful and you can tell she knows what shes doing. Id recommend this location to anyone in need of storage!

Shanobie was Great!!! Had me in and out in know time. New her products and was very helpful in my decision process.

Shanobie was extremely helpful and pleasant! Will come here again for storage.

My enrollment was an easy and quick one with all the information needed for a great experience at this storage. Thank you Shanobie and Sarah for your help. God bless you

Renter beware. Everyone here is very kind and helpful but read the fine print carefully. We rented a unit and were told that we could change the unit if there were problems. My husband noticed a mildewy smell so we decided to change. We we were ready to move out, we asked what date did we need to remove our items by to not incur additional charges. We moved prior to that date but we're told we had an additional balance of $100. We asked how was that possible when we specifically asked what date we needed to vacate by to avoid that. Apparently, it had something to do with the move from one unit to the other when we first moved in. Just make sure you ask a lot of questions and try to confirm info, which we did, and hopefully you will be able to avoid the same issue.

Diana was awesome in getting us all set up!!!

Shanobie and Sarah were fantastic!! Moving is stressful and they made the whole process so easy!! They helped me fine the perfect size space for my belongings, I highly recommend!! Thank you so much.

Diana was amazing and very helpful.

Great service! Thanks Shanobie!

I walked and Ms. Shanobie greeted me with a smile. She was very pleasant and helpful. Which was really appreciated after going to several other places and being greeted with rudeness. She was very knowledgeable as well. If you need storage go see Shanobie!

Had a pretty good experience here. The manager, Shanobie, was very helpful.

I would like to take this time to praise the professionalism and kindness of your property manager, Shanobie. She is always willing to help in any matter that you may have or answer any questions and always with a smile.

Jasmine, had great customer service! She made sure I had everything I needed! Thank so much! 😊

Hi Google! Shanobie at Public storage at 4071 Prince William Pkwy, Woodbridge, VA 22192 gave me the best service! She was fast and friendly and knew her stuff to the T!! All around awesome experience. I would recommend anyone to this location!

It has been a pleasure to deal with the Public Storage at this location (Prince William Pkwy) specifically, as Jennifer who helped me out was great!! I was shown my clean unit and given all of the details and information clearly and efficiently and I am very Satisfied as my 5 stars reflects! The area is clean and feels very safe. Thank you Jennifer for your friendliness and professionalism:) CatBoneFace

The property manager, Shanobie, was respectful and professional. The property is clean and well maintained. Shanobie helped me resolve a few concerns that I brought to her attention, which was very helpful.

My daughter had to store things here on a couple of occasions. The young lady who helped us each time was so pleasant and polite! (I don't want to misspell, but I think it was Shanobie?) It is clean both on the property and in the unit itself. I would recommend this location, as the other we looked at was not kept up like this one is...

Always have a great experience here, have to give credit to Shanobie she’s always greeted me and assisted me with anything I need with such a great attitude. It’s always appreciated 😌

Great experience, Shanobie at the desk was very helpful, professional & friendly service would advice everyone within the area to get their storage needs taking care of by Public Storage Woodbridge location.

Shanobie was very helpful and nice and professional.

Shanobie is amazing! From the first time talking to her on the phone to meeting her in person so we could finalize the storage space, she was friendly and knowledgeable! And she took the time to understand what I was doing on behalf of my out of town clients for their storage needs in Virginia!! She even found me additional discounts after I found the best discounts online for my clients!

The young lady managing the facility, Shanobie, was super nice and very helpful. She made it very easy to obtain my storage space, which was very clean and easily accessible.

shanobie is amazing she really Knew her stuff, Shanobie was very polite and attentive to my needs!, she made sure i understood the whole process an what i would be getting myself into. if i had to recommend any site it would be this one! thanks again Shanobie!!! love my new unit

It was by far one of the best experiences I've had in a while!!!!! The customer service was beyond excellent!!!!

Shanobie Neal was amazing! She helped us to find the right size unit for all our needs. She was the most patient person as we had our kids with us as well.

Good idea for you to a experience and opportunity apply online to get prompt response and staff is very helpful with the accommodation & selection. Thank you, Bonnie for the arrangement and security.

Tiffany was very pleasant she had a beautiful smile she was very patient if I had it if I have a business I would hire her

Had a very pleasant rental with Tiffany! Super nice and followed up and made the whole process easy. Thank you!

Tiffany helped me and showed me the size of the units. Lets just say she is pretty awesome. She was very helpful with everything.

Shanobie, and tiffany are very nice and they understand that storage contains our lives. They took really good care if us and made sure we understood the lease. Shanobie made sure to answer any questions we had as to avaoid us from leaving with confusion. Great place to have storage.

This review is for SHANOBIE. First of all! She has great customer service and professionalism. She helped me get an excellent size storage space and showed me the features and benefits that the property had to offer. She as well showed me different merchandise in which I had to buy! This place is so much better than the trashy units at cube smart and the bad customer service at extra space! And no that’s not shade that is facts honey! 😁

Shanobie was awesome. She was very helpful in renting the appropriate size space for my household goods. She was professional and accomodating.. I highly recommend this location.

This is my second time having a unit at this location .The manager Shanobie is always helpful when i need anything ! Thanks

Although i did not get a unit today, Shanobie was a huge help. She walked me thru the rental process and explained everything thoroughly. Explained the access hours, gate code, and wrote down the units and prices we looked at together. Once it is time for me to rent i will be going back there to see her!!! Thanks Shanobie you were awesome!

Everytime i stop in have great experience with shanobie!

Each time I come in to pay my bill Shanobie always makes it an enjoyable experience ! She always makes me feel so welcomed !

When is the auction

Great service. Very nice and open. Recommend going there all the time

Very clean facility! Wonderful experience setting up my unit! Thank you to Shanobie! Very professional!

Shanobie was super helpful, kind, and had great suggestions! Great smile too! Definitely recommend this location!

Shanobie was so nice and very helpful! She answered all my questions and was very patient with me when I wanted to check out different units.

Shanobie provided excellent customer service. The facility was very clean and well kept up. Look forward to using this location for my storage needs

Shanobie was excellent!!

Thank you Public Storage for making Shanobie the great and professional face to your organization. She was patient and kind and she provided the best and most rapid service for my need. I look forward to returning and seeing you soon.

Was very professional expaind everything to me

Great experience at this location. The young lady was super friendly, helpful, and very kind. I appreciate all that she did for me.

Darcy was so nice! It’s a convenient and safe place to store items.

Very friendly staff and very clean facility. Chelsey was incredibly helpful!

I 100% recommend this location. Chelsey, the manager during my visit, gave me A+ service. This is my first time using a storage unit and I could not have asked for a more thorough, understanding, and professional experience. Great work!

Chelsey gave me excelente service

Tommy was so very helpful and was able to get me and my mom the storage that worked for us best, great customer service experience.

Horrible. I had a fire in my house and the house was condemned so I rented one room. A week later I rented another one but the situation was in flux and I didn't need it after all. I returned and canceled it early the next day. I asked for a refund. The Manager, Sam called and left me a message saying I was entitled to a refund but he didn't have a current address. Which is an excuse because they forward your mail. I called him and gave him the address but he never returned my call. He called me back after I posted this review and asked me to take this review down, which I did but still there is no refund.

VERY CLEAN PLACE AND THE STAFF IS GREAT.

Poona was very helpful and an excellent customer service

Good service

Poonam is the office manager she is the worst! They lie and change your rent after 3 months at this Public Storage. Do not come here they are not truthful and will not assist you in anyway. Beware!! I will never use again!

Great service and clean facility.

Shanobie was very helpful during my storage unit renting. I highly recommend her.

Great service and clean facility.

Had one of my best experiences ever as a customer at this Public Storage, thanks to Poonam. She was incredibly friendly and professional, and she made sure every question I had was answered. Add the fact that the facility itself is impeccably clean and well-maintained, and it would be hard not to be impressed--very well done.

Nothing but great experience at this public storage location. Easily accessible from main road yet not in a congested area, clean office/parking/storage area, Poonam/Asia are awesome staff with exceptional customer service skills.

Great service.

My experience today with Asia was more than delightful! She greeted me with a smile and knew my name before I told her. Asia was a consumate pro., as she was quick, efficient and knowledgeable. I would highly recommend her and this facility to everyone I know!

Great place very clean great mangers highly recommend this location

Poonam was fantastic. Very friendly, knowledgeable and efficient during the move-in process. I highly recommend this location for all of your storage needs!

Over all the service from the property manager Poonam she has been the most helpful with anything i have needed at this place. And she goes above and beyond when the gate is acting up. How ever someone needs to come out and fix the gate but over all this is my second time at this location and Poonam was the reason why. Because of her service.

Poonam she is a service .

Poonam was real helpful. and friendly. Help me a lot. Thank you .

Great location and smiley faces like Poonam i love it

Been here for years , clean place, great customer service!!!!

Save yourself the trouble, go to a different facility.

Frendly service poonam its helpfull

HelpfulFriendly customersservices

I was very pleased with the friendly and courteous customer service. Highly recommended if you have storage needs.

Poonam was real helpful and answered all my qustions. She was also helpful in getting me the right size unit as well thank poonam

Good experience at this location. Poonam was very helpful. Would recommend this location.

Poonam was great, she helped me with all I need, she was very knowledgeable and answers all my questions. Thank you,

Poonam did a great job we were blessed to have her l will recommend my family and friends to have their storage at Prince William location

Arrived at Public Storage units and Service was outstanding. Asia was very professional i. Assisting me in taking care of lost key from my lock. She rapidly addressed issue and call Sam.....done. I have served in the military for over 30 years and have 4 storages unit around the US and by far, public storage team is "on point". CSM Jones, shawn

Came by to ask questions about storage units and differences between AC units and non AC, I had no clue! The woman who helped us out was very sweet and knowledgeable, and gave me a pamphlet with the sizes. I definitely will be back when we're ready for our big move.

Customers service is excellent and Poonam help's to get me right size unit.

The place was very clean, easily excessesd, lots of parking, well lit and the customer was absolutely the greatest, thanks to Ms Poonam.

I have been renting this unit year for over a year. I have never been late with a payment. Went to pay today which was the 7th of the month and it was late. I thought we had until the 7th. The manager on sight whose name is Poonam was so helpful and called customer service which they waived the fee of $60.00. Public Storage has always had a wonderful staff.

Great staff!

I rented a space at this location in December 2016. Kyle, the manager, was very pleasant and helpful. This property is clean and very well kept. I look forward to doing business with them again.

Kyle was beyond phenomenal GREAT CUSTOMER SERVICE AND SUPPORT VERY PROFESSIONAL

Don't use this facility!!! They are scammers! You move out of your unit give them notice and they continue to charge you for that unit while they are renting that unit to a new customer. Double billing units is what they do! I would give stars if it was available!!!

I found Public Storage to be a great place to store all my things. The customer service people were very friendly and helpful. The units were just the right sizes as I utilize both a large and small storage space. Each time the prices were very affordable. I would recommend them to a friend and will continue to do business with them in them in the further.

Great service the guy looks out for you by giving you the full tour showing how everything works asking questions see if you need anything very thorough and the place is clean...

The staff was very friendly and professional. I would recommend this particular facility over any of the others in the area. The transaction was quick and easy.

Convenient but ridiculous. I had damage to my entire unit and the insurance they sell would not cover any of it and the manager did not want bothered. I had no follow through. It really was ridiculous.

I received excellent customer service from Kyle.

Friendly and professional customer service.

Great Customer service

This property is amazing and clean. I've always had a great experience when I go there.

Never before have I been so impressed with a service I have received. My husband and I were in the process of a very long, and frustrating move. Just as we were about to relax we got a call saying that our moving company booked us for the wrong day. I was about ready to tear my hair out; seeing as I have 2 teenage kids who were getting ready to leave for school and already short handed. So as it turns out we had to move ourselves, and that was a hassle in itself. I went to Public Storage in hopes of finding a storage unit to house our items until our new home was available for move in. I was greeted with a warm smile from Jay, the gentleman at the front counter. I explained to him how upset I was and how I really just wanted this to be the most simple move possible. He went above and beyond to help me. From staying a little later so I could bring my husband to speak with him about renting a storage unit, to even making a suggestion as far as which unit would be best for us. The worst wasn't over just yet. I told Jay that we would be moving ourselves from Alexandria, and he was able to supply me with moving materials, at an amazing rate. I didn't have to run around searching for boxes, mattress covers, or tape; he was so helpful. I can't help but want to encourage everyone to rent a space, or stop by and pick up tape simply because Jay was so friendly and kind, and made my families move that much easier. I even decided to keep the storage unit instead of using our basement because Jay suggested that we could move all of the less often used items in there and just downsize the storage space. Not only would we actually have a usable basement, but my kids could store their items there while away at school, and my husband could organize the garage and keep all of the out of season tools at the storage unit. I can't thank Jay enough for his knowledge and patience with me. He answered every question I had and even cared to check in and see how the move was going. Thank you so much!!!

This is one of my favorite storage unit places they're so kind and friendly and today I thought I missed a payment so I rushed in thinking I was going to get fined for a payment that I missed when I walk in James the young guy that was there was so kind to let me know that I have paid on time and that made my day because I'm so consistent with paying all my bills on time and thanks to him I will continue to stay with this unit thank you James your awesome!

I had a great experience with this storage company. This was my first time ever getting a storage unit and the prices are great. The property is clean. I have a lower underground unit and it is cool temperature-wise there. They have carts to help you move your stuff into the units. The Guy who helped me who I believe is the property manager, Kyle, was so nice and professional and walked me through the process making sure I had everything I needed. You don't find great customer service like that anymore.

Ovais helped me out. Cool dude, very professional

First it was the elevator went out...the same day that I move in....so i hade to come back the next day. The Manger Mr Ovais was very helpful...he ease away my upset and it became a clam. He took control...and put a smile apond my face.MS Christina she was a big help to ...thank you for putting the lock on ...you made my day ...I was please. Thank you guys so much .😀😄🙏

Christina was very professional and very helpful in my dealings with her.

It was my second time going to this storage facility in 3 days. Both times I was helped by Britani. She was so easy to talk to and answered all my questions! The second time she showed us the storage we had rented on line. It was a great experience!

Great help and very nice

Ovais provided the services I needed. The day prior, when I needed to downsize from one unit to another, the lady told me she was on break and would not be able to help me as after 1700, she would be out of the building. The next day, Ovais was able to accomplish everything I needed.

Ovies was very professional and he even helped me walking over the snow to ensure I did not fall or slip. He was a gentleman and very cordial. The storage space was clean and secure. The office was organized and clean.

Wonderful customer service. ..pleasant and very helpful. ...An asset to public storage! Will tell all friends about this place and Ovais...

Ovais was excellent in explaining everything and very effective. Loved the experience.

Ovais was very helpful in showing me everything I need to make this short notice deployment move. I was very grateful for his ideas and help during this move in. James Green

Ovais porvided Good service to help me finding right size storage for my stuff.

He(Ovais) is someone that cares about his customers.

Ovais, my representative, was great! My check in experience was quick, easy, and professional.

Thanks to Ovais I have a wonderful day. I call him because I not going to be there at 5 pm time to close and him very polity wait for me and give me a amazing service. So I recommend this place .

Lauren is very helpful,knowledgeable,and patient. The property is clean and convieniently placed. I would reccomend this storage facility. The process is always speedy and pleasent.

excellent customer service by OVAIS, EXTREMELY KNOWLEDGABLE

Ovais was awesome! Great customer service! Would highly recommend this facility for all your storage needs.

OVAIS offers great customer service. He whole while in the office with you is to insure that you ever concern is addressed.

Ovais provided superb customer service, remaining professional while we navigated our stressful move. We were very grateful for his assistance!

For 2 days in a row the gate won't open. It's especially a pain in the you know what when it's after 6pm.

Ovais, thank you for the excellent professional service.

This Place is great, especially for college kids that need a place to store their extra stuff

OVAIS offers great customer service. He whole while in the office with you is to insure that you ever concern is addressed.

Faren is an excellent property manager. Faren is extremly knowledgeable, helpful, detailed and friendly. She is always greeting her clients with a smile, speaks and conducts herself in a highly professional manner. Faren should be commended for her excellent customer service and professional manner. Public Storage should be proud to have her as a committed and courteous employee.

My experience has been wonderful. I purchased my first unit with Ovais and he was extremely helpful and very friendly... Went out of his way to assist me... I came back a week later to get a smaller storage and Latundra helped me... I has met her the week prior when she assisted me in locating a dolly... She is extremely helpful and funny and made our experience on a hot muggy day feel like a good day... I will definitely use this location again and will refer this location to all my friends and family... Thank you Latundra and Ovais for such an easy experience 😃👍👍

Ebonee did an amazing job helping me with information about the units and discounts I can get. She took the time to walk with me to show me the unit I was interest on. Great customer service. She is friendly and knows everything about the products they offer.

Ebonee, was great fast and efficient. She took her time to explain the questions that I had for her and I appreciate that greatly. Way to go Public Storage for choosing a great customer service Representative. -Diamond D.

Ovais provides a great service!

Everyone is really super nice and helpful. Exceeded my expectations. Very happy. Just one tip: Check your code before you leave the property.

Great customer service and support from Tasha, She was informative and helpful with my decisions on the right unit.

Costume service is very helpful and so nice ! I would always come back here for storage and 100% recommendation.

I was very pleased with the services I received during my initial visit. Faren was very helpful in not only showing me around the properties available (size/location/entry) and the various options but also how the property maintained an excellent reputation for service ans security of property while stored in thier facility. The facilities were clean and orderly and that also made the experience more enjoyable. My first move in of stuff, I was actually blocking another customer. They were also very firendly in making it convenient for me to accomplish my work while they accomplished theirs. They could have been less polite and told me to move; instead, the walked over my ramps so that I did not have to move. I believe this comes from how Faren tries ot make her customers feel like a family and that the storage is an extension of thier homes. One comment for improvement: The entrance into the facility could have a better spout run off. The melt off of snow and ice during the day covered the entrance, then froze later in the evening. This did make the moving of items more dangeraous and cautious. This is not a negative comment just something I noticed that could be imporved. Thanks Faren!!!

I signed up for a storage unit over the internet. Shortly after signing up, I received a phone call from Shanobie confirming my reservation. She was very pleasant and helpful. When I arrived to sign my paperwork, Shanobie was the one who did it. I was as pleased with her in person as I was over the phone. She is so personable and friendly. I forgot my gate code to get into the property and had to go to the office. Faren was working at that time. Introduced herself to me, knew that I had just got a unit, and welcomed me to Public Storage. I am just as impressed with Faren as I am with Shanobie! So glad I chose this Public Storage for my needs!! Keep up the good work ladies!!

I was shopping for two different size unitss and visited all the local storage companies in the Woodbridge, VA area and called numerous places too. I am new to this business of storage units and moving. I was so impressed with Faren. She took such special care of me with the zillion of questions and concerns I had. She was so patient and provided EXCELLENT customer service with me and my husband. I went several times and looked over the units and chatted--Faren, always with a smile, never seemed to mine at all and was always such a true professional. Further, stopped by today to get the boxes and other moving supplies we discussed, however, Beth was there. Well, another wonderful person--She mentioned she had called me earlier and proceed to help me with my moving supplies. She was so kind and helpful with me and helped tremendously with my selections of boxes. She and Andy actually loaded my boxes for me. A BIG SHOUT OUT--A LOUD SHOUT OUT to this Public Storage Company. Thankful for them and feel certain my personal belongs and life long items are stored in units with great people to watch and protect these units. And knowing I can get their help anytime. THANK YOU Faren and Beth.

Excelent

Faren did an outstanding job. Very efficient and helpful in every way.

We had our furniture at public storage for about 5 months. The facilities always neat and very clean. The security was excellent. I truly enjoyed the staff Faren and Shanobie, very professional, courteous, friendly and was always willing to assist me no matter what. No matter where I decide to move, I will always remember how they made me feel having my personal belongings here at this facility. Thank you Faren and Shobie for excellent service.

I came in to by boxes and Faren greeted and helped me right away. She is great at her job and very friendly. I highly recommend this facility.

Love the customer service at this location! Faren is personable and very knowledgable! She's amazing!!

Worked with Faren and was done in 20 mins, including walking over and showing us the exact unit that we would be renting. Very helpful and friendly.

Faren is by far one of the best PM. The property is always clean and I always get great customer service whenever I stop by or call :)

Service was excellent, special thanks to Faren!

Faren and the rest of the staff are fantastic and did a great job. I am leaving only because I now have a bigger home.

Much preferred when this location was a Stor-All. Since the conversion in late 2013, I have been stuck in the elevator twice (call button rang with no answer) and there is no longer a dumpster provided to customers (before the conversion it was locked, but opened upon request. Public Storage staff won't open it at all). Makes sense for a storage facility catering to people moving their belongings to have a dumpster for empty boxes, broken items, etc. There's not so much as a single trash can around. I looked at the new customer prices since the conversion and they've gone up considerably. Hopefully the old Stor-All people wont be pushed out with a rate hike. On the up side, the place still remains as clean as the Stor-All days (smile, you're on camera...watch out for a fine!) and there are more flatbed carts around.

Hi, I recommend this facility. It has good location and clean facility. Another positive aspect about this facility is the friendly and professional staff, I would particularly remember Faren & Krystel.

faren customer service skill is awesome

Thanks a lot for the most professional service one can get Faren!

Faren had great customer service. She really helped me thru my move in process. I'd totally recommend this place.

Woman there was really nice and helpful

I have enjoy working especial with Faren especial her call and workin with me when I have gotten behind. I always felt welcome even when I was late with payment. Keep up the great work Faren an I have enjoyed doing business with Public Storage. An Yes I will recommend this site to those that need some extra space.

Just wanted to drop a line and say Thank You to Public Storage. You have been readily available to us many times over the last 10 years. Such easy transactions. I was at the Public Storage at 4071 PW Pkwy last Friday, 25 April and Faren was there, in the storm, ready to assist me. What a pleasant young lady. Talk about Customer Service, she was 100% Customer Service, so pleasant, so very helpful and courteous. It was sincerely a pleasure to do business with Faren. All businesses should take a training lesson with her on how to be upbeat, pleasant, courteous, patient and so very helpful. Thank you Faren and thank you Public Storage!!! Keep up the good work and give that girl a raise, she definitely deserves it.

Outstanding service. Very professional and knowledgeable. Clean facility and comfortable to conduct business in. Sherrita was polite and willing to listen; she engaged dialog to help with my needs and to determine what was in my best interest. Thank you!

The property manager Faren has wonderful customer service. Always cheerful and ready to help. Property is always clean and well lit!

Very nice young lady who is always pleasant & helpful. Property is always clean.

Awesome experience......faren took care of us. She was very professional throughout.

Great Location. Very clean and the property manager, Faren was extremely nice and helpful. I highly recomend this storage facility.

Faren was incredibly friendly and helpful. Very convenient storage faculty and and maintained.

The place is convenient, clean, secure, and well maintained. The staff, Faren and Krystel were very pleasant, professional and helpful. Faren showed me to my unit and reviewed my contract with me. She was efficient, knowledgable, and was as nice as could be. I highly recommend using this service at this location!

Fasten & Krystel was the best! Absolutely the best customer service. I will most definitely be back in the future for my storage needs. Thank you ladies.