Public Storage Self-Storage Units at 7901 Centreville Road, Manassas, VA

Brayan was super helpful and made the process super easy! Very knowledgeable and professional, highly recommend!!

Thank you Carrie for your help today I had no problem after speaking with you you are calm and talked me thru everything I needed to know

Muy amable la persona que me atendió, Profesional

Quick and easy process. Thanks Brayan!

Excelente atención de parte del sr Brayan 👍.

Super nice and helpful staff. I had an issue getting my order to work online so I had to come in. Whatever Marissa did was fine! She was extremely helpful and friendly and helped me figure out a cheaper option for what I was storing

Nice guys! Easy way to get situated! Recommend

Very nice and helpful both on phone and in person l. Front desk guy Brian was very helpful and kind. Did a great job and helped us with all the questions we had.

Very nice and helpful both on phone and in person l. Front desk guy Brian was very helpful and kind. Did a great job and helped us with all the questions we had.

Thank you Carrie for the easy loading and unloading with your facility nice job

Thank you Carrie for your help with my payment and boxes great job

Fue un exelente lugar para almacenar mis cosas todo estuvo muy bien, no hay quejas, la administracion bajo cargo del señor Brian muy buena muchas gracias.

Eselente servicio estoy muy agradecido con el servicio que me dieron le agradezco much a Brayn

Eselete servicios muy amables brayan y muy buen servicio

Thank you for your help Brayan

Bryan excellent help

Simple & Easy. Everything is good!

Gracias Carrie para ayudar me con información de una caja aquí tú eres buena para decirte todo que mese cito para compré una Gracias

Gracias Carrie para ayudar mi con mi caja aquí en su storage completa bonito aka gracias

Thank you for your help

Thank you carrie for all your help with my new reservation and unit we are happy

Cary was a lot of help And she was nice.

Bryan very good attention. Very friendly. Thanks

Thank you Carrie for helping me with my payment and being nice to my family

Thanks for your help brayan

Thank you Carrie for helping me rent a storage and looking at all units I am very happy

Brayan is great he helped my mom find a storage unit and answered all her questions. She loves how easy she can drive up to her unit and unload stuff.

Very nice and professional staff. The unit is in great shape and the paperwork was effortless. Love it!

Thank you Carrie for your help good job I rented 1 unit

Wonderful interaction...I had issues getting my space BUT Carrie was totally AWESOME!!!!

Thank you Brayan for assisting me earlier today.

Thank you Carrie for helping me with my new unit that we rented today very nice

Very professional & great customer service! Easy to work with. I was frustrated trying to get a unit online. I showed up to the storage facility, & called for help. Someone came immediately even being sort staffed was able to send another person from another location within 10-15minutes. Easy payments online & the app works great! Easy move in & the Dolly helped a lot & the good elevator space being that my unit is on the second floor!(: Also reasonable prices! That's always extremely helpful to have!

Thank you for your customers service I rented a unit today

Thank you Carrie for helping me with my transfer very easy and you are friendly

Brayan el fue muy pasiente nos esplico muy amable nos atendió muy bien

Thank you Brayan for you help, great service.

Great service and very helpful attende named bryan

Brayan was outstanding with his customer service! Thank you for helping me and my Mom out

Carrie helped me with renting my first unit and with pillow coverings thank you and for being so nice

Very Good customer Service, Bryan and Mellissa were very helpful!

Great customer service, Brayan was very friendly and informative.!

Gracias Carrie for all your help in rental today

Brayan was outstanding with his customer service explained every question me and my sister had 10/10

Nick did an excellent Job with remaining calm while I had a hard time with locating some personal items. Very Professional. Barbara Lam

Brian was very helpful and courteous. I had to change to a larger size space and he made it easy.

This Public Storage is economically sound location as far as location and they have promos for $1 first rent payments. The staff are friendly and helpful. The drive up spaces are convenient and easily accessible. The Bluetooth function to open the gate from your mobile device is a great feature. I recommend this Public Storage to anyone living in Manassas mainly in the Liberia Region but it is good location for surrounding areas too.

Thanks Brayan for all the help you provided

Carrie at the front desk was very knowledgeable and made a very seamless transition when upgrading to a larger unit. 5 stars :)

Brayan was of great help to me today when he answered a whole bunch of questions about renting a public storage space. This is the first time I'm renting storage space but he was calm and provided all the answers to my questions patiently. I will surely be renting from you soon!

Very helpful and polite Happy to use your facility

Carrie tried helping me find a small parking thank you office was clean and great team

Good location for my business storage needs, appreciate the service and attention provided.

Just rented my space with Carrie fast and easy thank you so much

Good people great attitude!

Store #25989. Store Manager-Darrell Mason. I have been a customer for many years. During the time that Mr. Mason has managed the property, I have received outstanding service and support. Mr. Mason responds to questions and works with you to address any question, concerns, or storage change options. He is customer oriented, knows his business and has excellent relationships with his regional manager. I can always count on him to get back to me promptly and help me out.

Excellent location and service

Carrie was very helpful with my needs thank you

Carrie download the app for me and went thrubthe process very easy

We had a very good experience renting from this location. We just finished nearly 18 months of rental and are moving out of the area so we vacated on Sunday 11/28/21. Bryan the manager was great in taking care of us and explaining everything with our departure so that it was smooth. This location is well managed and easy access too. Good location for the area.

I recommended this place Bryan help me he is a nice guy.

I had a great experience at Public Storage. Bryan was very helpful and polite. Great Customer Service.

Brayan helped me with my tour, signing in, he is patient and calm. Know what he is doing and very helpful.

my family stores here and the is nice! khadija is always so helpful and so sweet!

Great customer service from Brayan!

Very good experience. Brayan was particularly helpful in getting me the best deal possible and walking me through the details. Highly recommended!

first time looking at storage, brayan was a lot of help, great service.

Bryan was amazing...went out of his way to help. Great service.

Great property to store items on. Place is always well lit, clean, and secure. I store my motorcycles in facility regularly. I highly recommend this place.

How can I pay Account #53629414 Unit A175 and how much is it?

Exelent maner to take care a COSTUMER PROFESSIONAL and cind

I had the fantastic opportunity to be assisted by Brayan today. I had a unique situation that caused confusion due to an online reservation. He was extremely patient and resolved the issue after several calls for me.

This is a great location and the prices are good I spoke with khadija and she was super helpful with what I needed.

thanks Jay very clean place.

Great customer service

Mr.Brayan was kind and did his job very well. He was most accommodating. Is is always a pleasure to do busiñess with this public storage.

Brayan is great

Good customer service

Thanks Jay' a very good place to store.

Brayan gave me the best customer service he was very helpful and very professional Answered all my questions He was very knowledgeable GREAT CUSTOMER SERVICE!!!!!!

Good service

Brayan was exceptional, thanks so much brayan!!

Regional Manager Vannessa handles awkward situation that lock was not working professionally.

Brayan provided great service. Explained the entire process of storing our items. Exceptional customer service!

Just got another unit and the service was was really good and very detailed help was given

Property Storage was awesome. They made moving a breeze and were beyond accommodating. I highly recommend them

Muy bueno y muy amables

PS was very convenient and worked fast to get me what I needed. Brian the manager was very helpful. Great Service!

Brayan was the best! He is friendly, caring, helpful and invested in helping his customers with any needs they present to him. If you rent a unit from here I HIGHLY recommend working with him because he will make your experience a memorable one and make you want to come back to this location in the future if you ever need to. Thank you so much for all your help Brayan you truly were a blessing in a situation that could have went a lot differently if I did not have you there to assist me when I had no one else to help me!!!

I have a good experience with my purchase, brayan took the time to show us the place before purchasing the storage. We appreciate the welcoming and everything was so easy

This facility is clean and rates are reasonable. Really great experience. Brayan help me to do the process very quickly and it’s really easy. Thank you!

No complaints here at all friendly staff, have been always satisfied with my space, glad to leave review.

Very impressive customer service. Brayan was extremely helpful and efficient!

Very good customer service.

I was looking for storage in Manassas, Brayan was very helpful and informative and made my experience great. Thanks Brayan!

Very good service

Didn't seem very well kept, I was just helping a friend, would consider other options

No problem at all leaving a review here, our locker has been in good working order always, staff is nice, and the rental cost rate has been very good!

Jay is the manager at this location is a nice guy hi help me a lot

The Front Desk Manager, Alexis was great. Very informative, patient and helpful. Assisted in making sure I was aware of the different sizes available and what would best fit my need. Overall she provided Excellent Customer Service!!

Great Service!

I am beyond happy with the service I have received over the past few years. I recently changed spaces, and they were so helpful through the whole process. I truly can thank them enough for all the great things they do, and have done, for me.

Nice location

Great customer service!

I rented a unit at this public storage, and the service was outstanding. Thanks again for your great customer services.

Do you have storage units available? 8x10

Great customer service!!

Great cuatomer service, very helpful and walk me thru everithyng.

I was shopping around to find a storage unit and found an Great deal online. Ms. Jackie was super nice and attentive. She answered all my questions and assisted me with all my needs. She was prompt and professional and I am grateful to have had the pleasure to have met her. Thank you Jackie!

Great customer service, would recommend!

The staff at this location have been great helping me narrow down my needs. Very friendly & made my visit pleasant. This is the 2nd time I use Public Storage & I wouldn't switch to another company. Rates are excellent comparing g to Uhaul prices which are ridiculous! Thank you for your help Jackie & Khadijah.

Had police called on my workers first day. Didn't explain time. Changed rate when promise to keep rate at another location that was better location. VIP was rude when they charged a late fee if 4.00, then charged an additional $63. To action off my items. Always have to wait an 1 hour for asststance.

Property manager Ms. Khadija is very patient in explaining the details and is very informative. Great customer service from her and I highly recommend this property.

Affordable storage and a clean location. The only issue is I can't store everything here because its not climate controlled.

Very impressed with this locations customer service. Also its located in a very convenient area, so you can just drive in and out. I highly recommend this location for your storage needs.

Crear customer servicie by jamie

Todo bien. Good service

Nice

The workers both the person I talked with on phone and the Lady we met onsite was very cordial, helpful and exhibited top class customer service qualities. This a go to place when ever you need an extra space for storage.

Great service, Khadija is the best ever!!!!!!

Great service and Jackie is super helpful!

I had an excellent experience at this location. Excellent customer service.

I have been using this storage for about a year and I have always had a great experience with one of the site managers Jackie she is very helpful and pleasant. I also spoke with a jamie over the phone about my bill she was very helpful as well. The facility is clean. The only negative about this location in my opinion is the parking, they only have about four parking spots and it can be hard getting out onto the main road because it’s very busy but that nothing they can do about that.

The customer service from Jackie and Kristina is amazing

Jacquelyn and Kristina were very professional. Quick and attentive.

Good customer service, my only complaint is they lock the public bathroom after business hours, so from 0600-0930 and 1800-2100, there is NO bathroom available !!!

Thanks to the manager help me and explain everything I need to have my own space big enough for all my needs ,very professional appreciate it jackie

Mohammed Ali was really great, detail oriented and helpful! Made the purchase of the storage easy and flawless! Thanks much !

Mohammed Ali is very nice person and come to my dad Bill and storage some beloging in space due to dad out of country. He help me lot n helpful person.

I didn’t end up getting a unit due to personal reasons but the young lady was very kind in pointing me in the right direction, absolutely great service!

Mohammed ali was nice person u get help from him all the times

Mohammed Ali very helpful person and make our storing items more easy.

Mohamed ali was really helpfull and pleasant. Great attitude and answerd all my question. Will definately recommend this location.

Jamie was extremely helpful in the process of getting a storage room. As a first time renter I was certainly nervous. but Jamie walked me through and made the experience incredible. Thanks Jamie!

Mohammed Ali is very kind person and we are very satisfied. He is 6 stars

I was running late due to a multiple car accident but Jackie said she would wait for me. She was so nice for doing this. I hope the rest of my experience is as good as it was with Jackie, Thank You

Great place! Mohammed made my move easy. Storage area very clean and well kept. Also, have restroom for tenants as well. Mohammed even loan me a broom to sweep out my moving truck before I returned it.

Let me start of with WOW! Mohammed Ali has done nothing but impress me with everything from beginning to end! I will recommend all of my friends to use this storage place for all of there needs. Treated me and my entire family with nothing but the up most respect. I am grateful for everything he has done for me.

I am very satisfied with the customer service Mr. Mohammed Ali is very helpful, but what I really like is his positive attitude.

Mohamed Ali very professional nice and accommodating. What a great first impression and experience renting our storage unit. Thank you Mohammed

Went to location #27804 Mohammed Ali was great very nice... very prompt... fast friendly service!!! Thank you!

Mohammad Ali was awesome! Great customer service and super helpful! Good rates too!

Mohammed Ali was very warm and welcoming. And he was very professional and knowledgeable

Mohammed Ali is the best!!!! Very fast very nice and great customer service!!!! Will come back again.

This place is super customer oriented and Mohammed Ali was always so helpful and attentive. Clean and tidy. Thank you for all the help and support for the time I was with you guys!

Mohammed Ali excellent n nice. Help for my payment n everything.

The service here was GREAT! Mohammed was so nice and helpful. I highly recommend this location and will be come back in the future!

The employee that helped us was very helpful!

Great customer service. Staff (Mohammed) was friendly and very helpful in providing information about their services.

Jordin was very helpful

Awesome experience renting a unit today. Jackie was super friendly and very helpful. Great customer service. Highly recommend!

Jordan gave me very great customer service. She is awesome.

awesome

This was my first experience with public storage,Great service at this location, I was helped and answered with all the questions I had in mind

The property manager is awesome very down to earth answered all the questions and our concerns her name is Jackie the property was clean and well kept. Over all 5 star for their customer service!!

Clean unit. Very helpful staff. Excellent assistance and friendly demeanor from Jackie.

Best in town. Great service. Real respectful.

Mr. Ali was simply awesome.

Great customer service and easy to get to location

This property was very clean and the staff is very helpful and freindly

Very pleased with the young lady who assisted me

Mohammed Ali was very kind, helpful, and informative. He also made sure to pick a unit perfect for my needs. Thank you!

We got our first storage space about a week ago. Mohamad Ali showed us different sizes and helped us pick one out and made it a super easy experience. We moved in that same day. He was very helpful with our questions and made the registration process go smoothly and quickly so we could spend time moving our stuff in that we absolutely had to get into storage that day. Great service and very friendly!

Jordin gave me great customer service. She the best!

This review is long overdue. Karen was super helpful with my billing questions and accommodating with my rental request. She went above and beyond and insured I had a pleasant experience. Thank you so much for your assistance.

Great experience!

Great customer service! Jordin knew exactly what I needed to get this move going. Thank you!

Karen is the best customer service representative I give her a 5/5. She is helpful and we need more people like her. Will definitely recommend this location to my family and friends

KAREN was more than personable in my need of a 10x25 unit at such last minute. She was understanding and eager to help. The rates were favorable as well for the area. I would reccomend this Location and Karen specifically to anyone needing service in her industry in the manassas Va area.

Karen has always been helpful and courtious. Always a good experience.

Clean property, courteous service

Great service and introduction from Errol we are first time renters. Thanks a lot.

The lady was helpful and pleasent

Karen was very helpful made my experience easy.

Karen was very helpful and knowledgeable. I would definetly recommend this property to everybody.

Karen was very helpful and friendly. She helped me get my access code and thanked me for my service. It's nice to have friendly folks to assist.

Was extremely satisfied with the staff. Karen was very helpful in getting us settled in. Would highly recommend this facility.

Nasty customer service. Unit are not maintain. Water leaks thru out the whole unit building

Mohammed Ali was very nice and very helpful.

What a pleasure to do business with Karen.

Karen is friendly and efficient. I recommend this facility to anyone.

Karen provided great customer service with assisting me with replacing my lock for my storage unit!! All of staff provide great service here!

Karen is terrific. She went above and beyond.

It was a wonderful experience doing business with Karen. Very pleasant and courteous

Karen was efficient, courteous and a pleasure to do business with.

I love this storage place! 🤗🤗 Karen is a very awesome person. Very Kind and understanding!!! A++++

Best public storage! Keep coming back to them whenever I need to. They have the best prices! Ask for Karen!

Karen was wonderful today setting up my storage unit. She is also super sweet!

Awesome! Karen was efficient and very knowledgeable

Karen is a lovely woman who is extremely polite, kind and helpful. Excellent customer service.

I would like to thank Karen for her great customer service and for listening and understanding my need for a storage unit. She was very pleasant and accommodating. I view Karen as an asset to her organization.

Karen is so kind and professional go through the process.

Jennifer was very friendly and answered all of my questions. She explained everything in detail and I walked away very happy. She provided EXCELLENT customer service. I HIGHLY recommend this location to store your stuff.

Like all storage facility, overpriced. Not a good value

Karen was wonderful to work with. Answered all my questions and I was left quite satisfied.

Great customer service super friendly super helpful very straightforward

New to town and came into this location to find out prices/ get boxes. A very sweet young lady named Alicia was very helpful and made my experience great!!!

Iits was a great time i had with karen and she took a bad situation and turned it to a better one. I will definately recomended to anyone

THE STORE MANAGER KAREN IS VERY HELPFUL, ME AND MY HUSBAND ARE VERY HAPPY TO KNOW HER AND WE WILL KEEP USING HER PLACE

Natasha, you made this quick, easy and simple!! and that's aside from the transaction. I give you and your customer service skill a 5 out of 5 and on a scale of 1 to 10 a 10! thank you sweetheart!

Jenifer was extremely helpful, polite, and knowledgeable in setting me up. The facility is clean and easy to access. I entered the office, completed the process, and was loading my stuff within a few short minutes.

Karen is a very, very good manager.

Karen was great and very helpful. Highly recommend this location.

Jenifer was great. Answered all the questions I had. She definitely deserves a promotion. Great customer service and smile. Great experience ! Have been here for two years and it has been amazing.

Value, convenience and service. The manager, Karen, did an outstanding job getting me the best price in town and communicated everything along the way. I would recommend this Public Storage facility to anyone looking for a safe, secure and clean storage facility.

The property manager Karen is awesome, she's been helpful courteous and it has been pleasure to have business with her.

Karen was extremely helpful with getting me settled in my unit.I transferred to a bigger unit after a couple of months and again she made the process easy. Definitely a positive experience.

Karen has been very helpful and very professional!!

Every time I stop by the office for a question Karen is always there and has my answers. She is the best!

My experience thus far has been second to none! Karen customer service was awesome in getting me squared away with my rental and her positive demeanor aided the process along the away. I was satisfied with the size and price of my storage unit which beat all others in comparison. I would highly recommend that if you need an storage unit this location is the place to go. #Karenwasawesome

Been here 2 months, and they have been great. Cut my lock since Iost mine for free.

Karen helped me out during my visit and from the moment I walked in she was very welcoming, very polite. She always had a smile in her face and answered all of my questions.

I want to let you know what a wonderful employee you have in Karen at your property in Manassas, VA. From my first call from Karen to confirm a storage space to December 31 when I signed and paid for the storage unit, Karen made me feel very comfortable in my decision to use your property. Karen is a great asset to your company. Kind regards, Deloris

Best Customer Service Experience 😊 Thank you Karen for all the help you offered, you are absolutely awesome. And thanks for the management for great prices.

Karen is wonderful. She has always been helpful and courteous. It was great having a storage unit here.

Excellent facility

Property is clean and trash free. Always friendly service.

Karen was awesome!!!! I loved her personality and how she engaged with my family. she is a sweetheart and you can tell that she genuinely loves people!!!!!!!!!!!

I love it here, Karen and I have hit it off from the moment she started working here. She's always ready and willing to assist me anything I need.

Thanks Karen.

Your employee Karen was very friendly and helpful, such a great person, and lovely to talk to.

great experience , made it easy to rent & lovely person

Mike at this location is very helpful. Between Mike and the district manager Darren, they have been most helpful abd courteous. Great job!

Excellent CS

Mike was a true delight. Very knowledgeable and helpful. I'm very pleased with the service I received!

I went to this location and was helped by Jessica. The location was very clean and Jessica was extremely polite and helpful. I would definitely recommend this location.

I like how clean and neat this property is kept and there is always someone in the office that is ready to help me.

Thanks to Michael Sikes for going the extra mile and getting all of my needs met

This is my 2nd review of a Public Storage site in a couple days. I have been impressed both times. Mike, the manager at this location, was excellent in his knowledge, manner, and helpful attitude. He is confident and dedicated to his job, which he does well. I don't like the prices of any of the storage companies because they are all high, but I found the best price in the area at this location. The facilities are clean and well cared for. I recommend this location to those who need a reputable storage facility.

Mike was awesome! Extremely friendly and knowledgeable.

I feel they need to be more upfront with their fees and such. I went in expecting to pay $25 up front, but ended up getting charged $52. I was informed that the fees are in the "fine print"; that, to me, is shady business. That being said, Michael was very helpful and seemed to be genuinely interested in making sure my move in was smooth and made sure I was aware of all policies.

The property manager was very helpful, and seemed to really keep my finances in mind.

Mike was soooo helpful! He went above to help us and we really appreciate his great customer service!!

Mike was very helpful in finding the right space for me and my family

Mike was very helpful at this place, service was quick and easy.

Fast, quality service when needed in a pinch! Mike was fantastic, thank you!

Alexis was great

I found Mike, manager to be very proffesional and helpful.

This property manager was insane. This guy was rattling off everything that I had to sign before I can even think of signing it. Real cool place. Easy people to talk to. Great prices! Will be a customer again.

Mike was helpful and knowledgeable about the contract and needs

The property manager Mike made the process super easy and they had the best price around for the size we needed. He was also knowledgeable in what best worked to keep everything like when we put in there.

Property Manager was great and very informative. He assisted me in solidifying a unit to support my move out of town. Without Mike's assistance I would have been subject to excessive fees at an alternate location. Many Thanks.

Mike was super helpful explaining everything

Super fun & professional service! Thanks Mike 😊

Awesome service! Mike did a great job setting is up for our second time of renting at this location!

Mike is superior in customer services.

Awesome service!!!

Mike was very professional and friendly, and came across as genuinely caring about the customer and their stored property. He gave great advice and offered tips on how to better secure and protect the stored items. Well done, Mike! I would highly recommend this location to others.

Frount desk was very helpful and easy to set up a new account.

Tamika was perfect! Excellent, fast service, a great deal, clean bay. Thank you!

Tamieka the manager was extremely helpful with showing me units and checking in. Great location and the units are clean and secure. I would highly recommend it.

Foster was great! He made my move in seamless.

Made an online reservation then came into the location and Foster was extremely helpful friendly and thorough....i left feeling like i had made a good choice choosing public storage...thanks foster!

Foster was very really helpful. Gave excellent information about public storage so me and my bf got storage unit today.

The best service I have ever received. They help with any issues any time Tamieka is fast and Greg is the greatest manager of all time. HIGHLY RECOMMENDED!!!! BEST STORAGE IN MANASSAS !!!

Tamils was very helpful. Gave me all the info I needed for storage. Great customer service

The manager, Tamieka, was efficient and helpful. The facilities are clean and well maintained. The prices are reasonable for the area.

Tameika the property manager was very friendly and helpful. She was thorough in explaining everything to us. We appreciate the service. Thanks!

had tools to store the spaces where perfectly

good place to store your stuff where very helpful

Tameika the property manager was wonderful! She gave us all the pricing upfront and also informed us of on-line specials that were available to us and she didn't pressure us at all, the total experience was great.

Good service, safe, Greg was fantastic!

I come to this location almost daily and Tameka is always friendly. She waves every time I drive up to the gate & made my transfer smooth & easy. Thanks!

Every time we come pay our bill Tamieka is very friendly and approachable. Each time we come in she offers to set us up with auto pay billing. I always tell her no thank you because I wouldn't be able to see that smile of hers!

Came into this location to pay my bill and Tamieka was so nice and pleasant to speak with she made me feel secure about paying my bill with her and that made me consider bringing my belongings to this location I inquired about why my bill was high and she asked me about what I was storage and even made me think of down size to get a better rate she was very knowledgeable about storage and I am really thinking of moving to this location just because of her thanks Tamieka you are great.

Tamieka was super helpful!!!!! I was really under pressure and it was a blessing to really get everything stored away...... Thanks again.....

My family and I have rented 2 units from this location within the last 2 weeks. Both times the gentlemen that helped us were very respectful and kind. They had us in and out in less than 30 mins and the units are nice and clean. A very special thank you to Ken for greeting us with a smile.

Derrell was very helpful in telling us about the policies and is an all around awesome guy! The storage area gets pretty hot in the summer but the size fits our needs, and they seem to be pretty secure. For short term storage it is the best price I've found in Manassas, due to the $1 first month, even with the fees to start up it is still far cheaper than paying full price for the first month. Definitely recommended.

Gordon was fast and easy to work with...no issues

Our experience with Public Storage has been very unpleasant. When we reserved a space for a trailer we were not told of all the documentation that Public Storage is required to get from us. When we arrived at the facility to finalize the contract, it turned out we were sent to the wrong location and directed elsewhere. When we arrived at the correct location the employee on duty called for advice on renting a space for a trailer but was not told about the required documentation. She did ask us to complete a form with the registration #, model #, ie: all the required information. The following day, Sunday of a Holiday weekend, we received a rather unpleasant phone call from the property manager requesting we return right away with all the documents. We called the customer service department to request the district manager contact us. We returned a few days later to check on our storage and found the gate open from at 8pm and also after 10:30pm. (could have been all night-not sure). There was nobody in site anywhere in the facility. We called the customer service department and were told "Maybe the gate was broken". When we asked him to call the Property Manager on site or notify someone of the open gate, he was indifferent. We again asked for the district manager to contact us. We checked back later that night and still the gate was open. Still no response from the district manager. We were told this was a secure facility but there are no cameras and the gate is left open after closing and late into the night. Obviously the definition of "secure" does not mean the same thing to the folks at Public Storage. Also we were told by the PM, that this is the only facility in the area like this that has a phone with no voice mail and no call waiting. Over several days, we found that the line was busy, when you called. Customer service says that this is because the manager was on site showing customers around, but when you go on site, it's obvious that this is not the case. They just leave the phone off the hook. In general, the property is poorly maintained, and the customer service is lousy. We will be moving our storage to a better company and not renewing for a second month.

I received an awesome Memorial Day special and took advantage of a great deal. Tamieka provided great customer service and made sure I was a satisfied customer. There was a problem with the light in the storage unit I had just rented; she was quick to address the problem, and it was fixed within a few minutes. After searching other storage facilities, I am happy I settled on Public Storage

Tamieka was very helpful throughout the entire experience, she went above and beyond to make sure I was taken care of.

tamika. Give a us an excellent cutomer service today!! Wow!!

I never resorted to storage service until the last week where after a long search I was referred by a friend to public storage in centerville Manassas. I was sincerely very proud when I left because the customer service provided by Tamieka was very professional, always smiling, friendly, and more, storage price is affordable. I advise you to make a turn over there you would not be disappointed. Thank you for your professionalism!!!

I showed up an hour and a half early from my appointed time. Tamieka was extremely helpful. I will only be using public storage from now on.

Went today to get a quote and view the units. Ending up making a reservation same day due to staff's ability to answer all my questions and efficiency! Ally & Tamieka were very helpful.

Ally & Tamieka were very helpful & were thorough in explaining everything to us. We appreciate the service. Thanks!

I am not usually is the best of moods when taking on more storage. But from the arrival and the smile of Tamieka at the Manassas facility, my mood changed. It was clean, well kept, and oozed concern for my satisfaction. . Tamieka made sure I understood the facility and the necessary paperwork involved. I hope I get the chance to recommend Tamieka and your Manassas facility. Thanks and I applaud your professionalism!

Great experience, Tamieka was excellent. Very friendly and extremely help answering all my question.

Tameika provided GREAT service while paying our bill. :) My wife and I will definitely put the word out that Public Storage has awesome customer service.

Ally was great and provided fast service

Spoke with Tamieka and Ally. VERY CURTIOUS AND EFFICIENT AND PROMPT. Will continue my stay at this facility.

Tamieka was wonderful and very helpful!

Tames was very helpful and knows her stuff great person she needs a raise.

I couldn't have asked for more! Tamika not only helped me get the right boxes I needed but she also helped me carry them to my car. Now that's customer service!!

.Fantastic! Alexis

This public storage on centreville is good storage. I haven't had any problems or damage the people that there are politely especially Alexis.

I needed some storage very quickly but I had no idea how the process worked. Wayne was a great guide in the process. Not only did he walk me to the unit, he explained all of the terms in a concise manner which was very critical to me. He explained what I was being charged for , which most places won't tell you. 5/5 would store things here again.

I've been there a couple of times and Alexis has been awesome every time!

Have been a long time customer for years now and can say the customer service is awesome! Katt always exceeds expectations and has always done everything in her power to help customers in every way possible. She is the main reason I have stayed on there despite constant rent increases. She is always offering solutions from downsizing to simply repacking with same-size boxes to maximize space by enabling better stacking. I would definitely tell anyone local needing storage to go talk to her, she will absolutely help you figure out just what you need and share her experience and wisdom in helping you determine how to best wrap, pack and store your items. Katt rocks! Thanks for having such a uniquely devoted and caring manager there to help us!

I've been a customer at this facility for many years now. The staff there (Nick and Katt) have always been great, and have gone above and beyond in taking care of their customers. No matter how busy they were, they always took the time to treat each customer like an individual and not a number. Something that is not at all common in today's corporate society. They had a way of making you feel like family, from the small things like the beautiful flowers that greet you on your way into and out of the property, to the courtesy reminders that helped me avoid late fees. The larger issues were the management (Katt and Nick) coming out every day, including on their days off, to open and close the gate manually to ensure that our goods and property were safe during the several months that the gate was broken. To further insure security, there were several times that I wasn't sure I had secured my lock properly. When the property was called, they went and checked or secured my unit immediately. The service has been so exceptional thanks to these two, that I have stayed on for many years in spite of the constant rent raises, which I REALLY can't afford to pay. In light of this, in yet another effort to go above and beyond, they offered to transfer me to another, more cost effective unit. Unfortunately, at my age, the move just wasn't feasible. And I simply could not afford to pay someone to move my things for me. The level of dedication that Nick and Katt have shown is what has kept me there as a customer despite the expense.

My rating is for the employees, Nick and Katt are great. Great! customer service. They go way above and beyond and treat you like family. However, the boxes I bought had been eaten by termites though and when the gate went 6 months without getting fixed I cleared out my unit, unfortunately. I mean what's the point of having a locked unit if someone can just drive in and cut the lock off? Never saw a rodent but I don't exactly want to share the termites either