Public Storage Self-Storage Units at 10305 Balls Ford Road, Manassas, VA

Was greeted by Veronica she’s very nice and answered all my questions.

I came to this storage unit and was greeted by Tonya who was just sooo professional and kind. I wasnt able to find the unit I needed but she was so helpful she assisted me in finding what I was looking for near the area gave me lots of options and informed me some deals that helped me save money. Tonya is amazing!

Great place to store my excess items that do not fit in my apartment. Veronica has been great to work with since we moved our items here and I will continue to store cause of the easy access to my unit. Veronica helped me with the PS App too

Nick was a huge help today, answered all my questions I had and even provided me recommendations for other public storage facilities in the area.

There was a confusion in the beginning about the size I was getting but Veronica was able to sort this out for me!

Very friendly and efficient service. Thanks Errol......

Thank you Carrie for helping me with my rental today and was extremely fast and easy

Thank you Carrie for a pleasant walk thru and clean facility

It was nice working with Carrie we down load the app and now I can make payments on time thank for your help

Gracias Carrier por ayuda mi with the gate codes and unit numbers i jad no idea what to do and you helped me well

Thank you Carrie for your help with my payment and downloading the app made things so much easier

Carrie was super helpful assisting me with a transfer spot!

Thank you Carrie for you help today your facility is very nice and you are kind low prices to

Thank you Carrie for you help with gate and app on my phone

Thank you carrie for your help with my rental today very nice

Thank you Carrie for helping me with my payments and answering my questions great help

Thank you for having many carts to load and unload today it madebnb it easier thank you carrie

excellent customer service

thank you Carrie for your helping me with my reservation and new unit

Had a unit here for 5+years now price increases every 3 to 6 months. Maintenance finally filled potholes and low spots with asphalt. Staff assigned here seem to be working on things, wish them well.

I had a positive experience all around at this location. I am very pleased with the staff, especially Ms. Kerry. She was very helpful and had a great attitude! This location has definitely met my needs for storage.

The service was great! Thank you Veronica

I was very impressed with how Mr.Jonyer assisted me with reserving a storage unit for me and my family his custom service was awesome.

Thank you for your help today at public storage very nice area and renting with you is a pleasure thank you very clean Carrie

I had a wonderful experience at this location. The manager Kareem, was very knowledgeable and provided great assistance to me and my family when considering our storage needs!

Thank you Khareem for helping us with our storage needs

thank you khareem for helping my family with our storage needs

I asked for a storage unit here and got allá the información i needed today thank you Carrie for everything

Carrie was wonderful thanks for the help

Khareem was great help, Very polite. I recommend this location to anyone, thank you again Khareem!

Thank you for helping me with my rent raise cancelation you did great carrie

I had a wonderful experience using Public Storage. Associate Khareem was great all the time to help when I needed help; very patient, polite to the fullest and professional. Use Public storage at Balls Ford rd, Manassas ✌️

I really like the public storage at this location...first and most important of all it is extremely clean and staff members are very polite and Friendly...I really want to recognize Carrie who went above and beyond to put a dispute when my rents had to be increased and made sure she kept it the same...she does value me as a customer and was very courteous and professional how she handled it...Thank you Carrie for all you do...It shows you really put people first and you sure do provide excellent customer service...I can't thank you enough...we need people like Carrie in this world...A very kind lady that's how I can describe her..

Carrie was a great help!

Great service and great communication

I had the pleasure of being helped by the manager, Khareem who discussed the differnt storage space options to accomodate my family’s needs. Will be sure to recommend friends and family to this location.

Awesome customer service...thanks Carrie

Thank you carrie for helping us With ofrece questions today you were very helpful and this is a nice storage place

Staff always helpful and friendly. Thanks for your help to day Veronica.

Veronica was a Hugh help. Was very patient with. Very easy to work with. 5 Stars to her

Thank you carrie for your help with out storage unit it works great and nice and clean

Veronica was very helpful and assisred me with an erental.

It was an absolute pleasure working with Carrie. She was able to assist me with the process and made it very easy walking me through the steps. Made me feel at home and not just a another customer.

Convenient place. Friendly staff! Veronica was very helpful in helping me decide which size storage unit to buy! Will be here for years to come!

The staff has been great!

It was a pleasure to rent a unit here today with Carrie she was very polite and knowledgeable and clean area thank you so Much

Very helpful with my unit

I met Veronica at the storage place wow she was amazing and love her customer service. I recommend this place to anyone living near manassas va.

Veronica is outstanding, friendly, helpful, and is very professional . Thanks for your help

Veronica is very helpful and nice, went above and beyond with us! A great place to store things when you're downsizing from a house to an apartment!

Veronica is very helpful and understanding! didn’t miss any information and got it right away, thank you!

2/25/22: Another great experience, friendly. Great service. Helpful and knowledgeable when our company asked questions about the spaces available. I would highly recommend this facility if you are looking for public storage.

Veronica was extremely helpful! she made sure that all my questions were answered and helped me cut into my unit i was locked out of! very friendly and professional!

Needs better unit designation

Good Service from Veronica... she is very nice and give a good information

Veronica , thats the best service that i ever had,

Highly recommend!

Veronica is amazing. She has been so incredibly helpful going above and beyond. If you need storage this is the place to go.

Nice clean,very kindest, “Veronica”very helpful! “Merry Christmas & Happy Year” Thank you

Very simple process. Took 10 minutes to rent a space and learn about the facility. Veronica is very helpful walking you through the steps. She made it a great experience.

Veronica was FANTASTIC !!! She got my rate increase delayed.

Great customer service,speedy & courteous

Veronica, Helped me download the public storage app. She helped me a lot. I learned something new.

Veronica at Public storage is So Helpful and caring about My needs with My storage. Need More People like Her in this World.

Muy bueno Verónica es muy atenta y eficiente

It’s very safe place to keep your staff in high secured and clean condition beside this public storage location has excellent management by Ms. Veronica , she is very helpful and has a great customer service experience.

Veronica was very helpful in assisting me setting up the rental of the unit. She was able to answer my questions and made sure I understood the rules. She helped me set up the app to make coming And going easy. She was a pleasure to deal with.

Veronica was most helpful in explaining the monthly fees and showing me the available units. Veronica even assisted me setting up the App for easy use of the facility. I would definitely recommend Public Storage and Veronica. Thanks again

I'm really happy with Veronica's help, she's very polite, I recommend this place!

Great service, and a little impressed

Veronica did a great job finding me a unit to rent! Thank You!

Great customer service! Highly recommend to all!

Veronica was so helpful in assisting me with with my storing my property here. She made the process easy. Her assistance definitely left me feeling confident that my property would be safe and secure. The staff here is magnificent and I again can't recommend enough that you should use this location for your storage needs.

Brandy was very helpful! I definitely recommend this location!

Thanks Jay for a clean Place and help today.

Thank you jay I really appreciate your service

Good costumer servirse thanks jay

Very professional. Clean facility.

Excellent customer service and would highly recommend for others. Had a great experience!

Brandy was amazing!!! And such a clean property.

When I walked in the public storage office, Brandy was helping in all my need. I will recommend this storage 100%. They treat customers with a great attitude. I been at this storage for 4 years. I would not change at all.

Great service from Jennifer

Great, clean. Never had any issue for the few years I’ve been here.

I love brandy she help me out lots!! she is the best thank you!!

Brandy, the manager is super sweet.

Brandy is one of the nicest people you'll ever meet. She's extremely diligent and very helpful. I would recommend this company.

Brandy in the office was amazing from start to finish. She was.polite,kind,professional helping us set up our storage. She was.a.great.problem.solver when we lost our keys. She made our experience a amazing!

My experience here was more than 5 stars thanks to Brandy! I cannot emphasize how extremely kind and polite was Brandy. She made sure I was good. She made sure I had everything I needed for my things in the storage area and suggested what was better for me. She is so amazing and deffinately makes me want to come back thanks to her. Never felt such kindness anywhere else and this was the first place.! Brandy keep up the good hard work and keep doing yah thang girl!!!!!!! (MORE THAN 5 STARS REVIEWWWWW!!!!!!!!!!!!!) If you need any good service for public storage this is the place to go :)!!!! #teambrandy !!!!!!!

Brandy THANK YOU FOR YOUR KIND SERVICE AND EVERYTHING! She was professional kind funny made sure everything was good! I have by far never experienced good no great customer service. Brandy makes sure you are in good hands! Thank you once again and for sure now I know where to come back. !!!!!

Brandy was very helpful

Brandy is very friendly and helpful! I recommend this location!

Brandy is a one of a kind person. She was extremely nice and she was so patient with the issue we were having. I had three young kids with me the day I went and she helped me with them with what I was going through also our trucks tire also popped so she was nice to let the kids wait in the office while that was being fixed. She is such a sweet heart I wish there was more people like her by far this storage place deffinately needs to keep her for sure! This experience deffinately makes me want to come back and know I am in good hands.!

Brandy was amazing, she helped me find a storage unit for my son!! Process was easy, fast & professional!!!

Brandy is very knowledgeable and helpful from the first day I received my storage here.

Adriana is a great and helpful in helping me find the storage that fix’s my need .

Brandy is very kind and helped me a lot today

Brandy was very nice, I have rented here for a long time and she is always professional!

Brandy is awesome. Y'all should have people with her smile and work happy attitude. Work for y'all everyday. I will rent from her anytime.

So happy with this place. Safe, clean and secure spaces for your storage needs...

Brandy, brandy, Brandy, An excellent, Professional and courteous lady. Brandy did an outstanding and an exceptional service by all means. I definitely recommend that specific location of public storage. Look no further, they now have an application On your phone where you can open the gate automatically while you are in the car. Also, Their online websites makes it very easy for managing your whole unit and reservations

Brandy was awesome!! I got there just before closing and in need of storage! Brandy was helpful and patient, she helped me find the right size space!!! Thank you so much Brandy for your awesome customer service!! I definitely recommend this location to my friends & family!! Don’t forget to ask for Brandy!!

The staff here at this location I’m very friendly and helpful. I feel like they have all gone above and beyond to help me get my storage space and make me feel safe and secure. Alley helped me get my reservation and answered all of my many questions thoroughly. I then received a phone call from the manager Brandy that went and checked my unit for certain things I was asking about. She was very helpful and also added information that made me feel secure about this location. When I arrived, Joe was there to greet me and answer my questions and help me finish my online reservation. He also assisted me with the unit when I had questions about the locks and was very friendly, helpful and professional! Thank you So far my experience with this storage place has been great and I feel lucky to have found this location and helpful staff!

I love Brandy!!! She is the best representative for storage services I’ve ever experienced. From being empathetic to professional all in one. She is the reason I decided to not only get a second storage but also A BIGGER storage for my other unit. I will forever refer this location for as long as she is working there !

Excellent customer service. Brandy was heading out for the day and still took the time to help me. Very happy with the service and the employees!

Thanks to Brandy she was very informative. 5 stars.

Bandy was very professional and helpful. Worked with me to find the right storage unit for my needs. Highly recommend this facility.

I normally do not write reviews because I don’t care much about doing things like this unless I receive superb service! With that said- I cannot say enough about Brandy. She’s a people’s person & she’s super sweet. Shes amazing! She really cares in helping others and she really goes the extra mile to ensure that the person she’s helping is satisfied. She’s creme de la creme when it comes to her craft. I would highly recommend this specific location because of her!

Brandy is very friendly and was able to help me and my girlfriend

Brandy is so very helpful! We had a bit of a crisis where we couldn't offload our stuff into our unit as we'd forgotten a key, and she really helped us out so that we wouldn't need to make multiple trips. We were in a real bind and she was so cordial, not to mention setting up the unit with her was as easy as could be. Very sincere person and I'm happy to do business with her. If I could give her 10 stars I would.

Very clean area nice lady name brandy she helped out alot

I had a great experience renting from this location. Brandy is awesome! I rented a 5x10 unit from her a few months ago, but ended up needing a larger unit. Brandy helped me find a larger unit that was also close to my old one, and saved me a little money! Thanks again, and please keep up the excellent customer service!

Brandy was very helpful. She was very polite and professional.

Definitely recommend this location, Brandy was very helpful to my dad and me the day we went and she was very kind, gave us all the information we needed, great experience overall, thank you Brandy! (:

Property manager Ms. Brandy really brings value to the company. Great addition to the team with her charming characteristics.

Brandy was awesome, she helped me find the perfect space!! Very professional & provided an awesome experience for me!! I definitely would recommend this location!!! Thanks Brandy!!

Brandy was amazing!!

Great rental experience provided by Brandy. After a phone call, she coordinated with another Public Storage to allow my U-Pack trailer to be parked to unload. Brandy had everything set for a smooth unload. She is professional and maintains a clean facility. Thank you.

Brandy is incredibly helpful and polite. She made the process of replacing our lost storage unit keys easy and painless.

Excellent experience from the 1st call to actually purchasing the unit. The staff are all very friendly, and knowledgeable. The unit price was excellent, so excellent that I left my old storage location to come here

Brandy was very accommodating by being patient, and thoroughly explaining what the facility had to offer. She took the time to show me the property and several units to find what suited my requirements. She also took the time to show me options offered by other company locations in the event her location wasn't suitable. I highly recommend this location for their customer service and attention to detail!

Very easy process. Brandy was great

La entrada está muy estrecha

Brandy was very helpful and helped make my decision today! Came in just to look and walked out with a unit!

Brandy was amazing. We needed a unit last minute and she helped us find the perfect size unit at a great price on the same day we needed it. She is an incredible asset to Public Storage! Thanks Brandy!

Brandy was very helpful and knowledgable. Very easy and fast to get the unit we needed.

Brandy provided excellent service and was very helpful in helping me find the right size space. I would recommend this property to anybody

Brandy is awesome!!! She helps us get what we needed and went the extra mile to get us another unit inside in another store. Great customer service!!!

Brandy was extremely helpful to me when I was cleaning out my unit. She was very professional and answered all of my questions. I have rented at this location for the past 5 years and it's always been wonderful. I would definitely recommend this site to anyone who needs some extra space for our their treasures!

Brandy was very helpful and got me the exact size space I needed. I recommend this location.

Recently moved to this storage unit from another storage unit on sudley rd. This storage unit is out of the way of the main traffic which is nice. The inside units look a bit run down compare to the last one. However, they get the job done. When setting up my storage unit, the front desk women BRANDY WAS AMAZING! She helped me in every way that she could. She made sure I was aware of everything that I needed to know. She was extremely friendly and took her time and didn’t rush anything! (She gets the 5 stars)

Brandy was very helpful and quick about getting us a storage unit setup on the property.

Brandy was awesome very helpful and nice!

Brandy was very helpful I was having a bad day .She showed me everything in 20 minutes I had been up since 4:30 am .You need more people like her who greets with a smile

Thanks so much Brandy for your help and politeness.... I recommend public storage to anyone

Good location. Was shown all the different sizes so we could make an educated decision about what to rent. Brandy was able to search prices of other locations to make sure we were getting the best deal.

Brandy was very accommodating, helpful, organized and friendly! She was easy to work with and I would recommend her and this storage facility to anyone!

Brandy has been awesome and so helpful with the move in process!! I would definitely recommend this location to friends and family!!!

Brandy has been awesome my whole two years with the storage unit. Brandi has been awesome, she helped me out with managing my payments while I was deployed and made everything stress free. Thank you so much Brandi.

Brandy is the best =) She makes everything so easy and seamless with the whole renting process. She has a wonderful attitude and demeanor, it was very much a pleasure working with her. I highly recommended using Public Storage for all of your storage needs!

The manager Brandy was great! We had to clean out 2 storage units last week for a client, and she was super helpful, friendly, and courtesy. Great customer service!

The review is for Brandy bc we had to clean out 2 storage units and she had been really good at her job but she is awesome

Brandy was awesome with helping me get the right storage. Super nice and very helpful thank you !

Brandy was able to help me find another unit at a different public storage location! She was very helpful. I appreciate the great customer service!!

Brandy was great, she helped me find the perfect storage!! She was very patient & explained the whole process, I would definitely recommend this facility!!!

Brandy was super helpful and made the process of signing up and signing out of storage very easy. No games, no confusion, just straight talk and getting down to what was needed. Thanks!!

The young lady Brandy in the office was amazing! She was extremely helpful and professional! I had lost my keys to the unit within 24 hours and she was incredible at getting me a replacement set within days so that I could have it available for the weekend when the movers arrived and she even met me after hours so that I could get the new set of keys. She's a valuable asset to this company and I will highly recommend others to this facility in most part because of Brandy!

Brandy was fantastic. Love everything and her service

Brandy is great. Highly recommend working with her to get a storage unit

Brandy was really helpful getting me in a nice unit right where I wanted. Super clean place. Great customer service. Couldn’t ask for anything more!

Brandy was very attentive and personable during our visit. She helped immensely with a few last minute details and made sure our visit was smooth and unimpeded by random details we forgot :)

This public storage is awesome! Ms. Brandy was very attentive and patient with me with the process as i am not used to having a storage unit. She walked me through it and made me feel comfortable. The rate was great as well. Excellent job by the stuff and appears to be a secured facility. Thank you!

I just rented a unit from Public Storage and was pleasantly surprised in meeting Brandy the property manager. She greeted me first with an introuctory welcome call which was followed up by outstanding customer service. This coupled with her beaming personality, was simply 'a breath of fresh air.' In a time where customer service has been replaced with online registrations and 'do it'm yourself options, Brandy stands apart in her willingess to assist customers and makes things right. My hats off to Public Storage for selecting Brandy as their property manager.

Brandy was super helpful and found me the perfect size storage unit that fit within my budget.

Great staff. Brandy was very helpful. She answered all of my questions and helped me make the best choice

Brandy helped me with all my storage needs.

I have been using the storage facility for years now and have always got great customer service from Brandy and other associates. I have just now been helped by a young lady named Jamie and she’s very polite and helpful With questions I had about my storage. I would recommend this place in this location to others. Thanks for great customer service something today that is hard to fine.

Julie was extremely helpful and took her time to explain everything about prices and to show me the property. Highly recommend

I store my Jeep top here every summer and Brandy is amazing! So friendly and treats me like family.

I've had this storage facility for 7 months now and always had a good experience. Brandy, the office manager, is always very helpful and responsive. She's very friendly and gives good customer service.

Brandy at the front office was very knowledgeable and personable. Great summer specials. You cannot go wrong here. Come check them out.

I really like the facility and Jamie has been a huge help to me!

Loved using this place, brandy was very helpful when i came and when i left. When i left i had an 18 wheeler for moving my things cross country, and she was very accommodating with letting us use the side gate side the truck could not fit onto the propery. Highly recommend using!

Brandy does an excellent job and takes pride in her work. The store units and facilities are well maintained. I highly recommend this storage facility.

Brandy was very helpful with all my storage needs!! I would definitely recommend this location!!! Thanks again Brandy

Brandy was very helpful and friendly. She explained everything to us. The application process was quick and easy. I would recommend this facility. Thank you Brandy

Brandy was great to work with! She was very helpful

Staff was extremely helpful in making my delivery of goods. Helped with logistics of a tractor trailer, and with push carts. Manager was a great help

Brandy is helpful, communicative, friendly, and thorough. I am transitioning from a smaller unit to a larger size at this locale and she helped us streamline the process. We couldn’t be happier.

We have rented two lockers at the location. Brandy makes the application process really quick and easy. She is readily available when you need her. We've had a great experience. Thank you Brandy.

Brandy is the BEST. She went over and beyond to give me exceptional service to accommodate my needs.

I am having a great experience with Public Storage at the 10305 Balls Ford Road, Manassas, VA location! Jamie at the front desk was extremely helpful along with being friendly and courteous! I needed very quick service last weekend and Jamie streamlined the process beautifully from my intial reservation of a space on the internet through the physical inspection of the unit all in less than an hour! She carefully guided me through the rental contract, answering all of my questions about access, rules and procedures, rates, hours, insurance and any other pertinent issues. I am very happy with the monthly rate that I was able to secure at this location and I feel that my storage belongings are safe and in very good hands for a long time in the future! I give high praise for Jamie and the warm, hands-on, helpful, efficient and competent service that she provided! I will recommend PS at this location to all my friends and clients!

awesome location, with nice and friendly staff. Brandy and Jamie are awesome!

Brandy was excellent. Very friendly and helped me with my storage needs.

Brady is the best!!!!

Brandy was totally awesome with everything from move in to move out I defintly recommend public storage on ballsford rd.

Fantastic move in experience. Brandy was really helpful to me. She knows her stuff and was able to make some good recommendations. Thank you!

Perfect customer service! We now have two units here and Brandy has helped us both times. I highly recommend!

Jordin provided stallar customer service on my check in. Walked me through and tooke her time explaining everything. Kudos for the excellent service and great employee!

Brandy was extremely nice and was extremely helpful. Definitely recommending this place to everyone I know who needs storage

Brandi was awesome!!! She was very knowledgeable and helpful with what we needed. Definitely would recommend this public storage

I went here to rent a storage unit to put my business equipment in and the lady there was very nice and helpful. She showed me different units around the property and advised me what units would work best for me. I was in and out in no time! I would Highly recommend them!

Brandy is excellent and was able to help us through the full process for our business account!

Brandy was great, very helpful and made the process very easy!

Thank you! Brandy was excellent to work with and made the process of setting up the unit very quick and easy.

Brandy was very nice &professional. This place is very clean. This is a very great place to rent a storage from.

I was need of a storage space and Brandy help me out real Pleasant lady nice location

This location was super convenient and affordable! Brandy is so awesome and helpful! Check this location out! Best place for storage!

Brandy has always been very friendly and helpful! Property is always clean and maintained!! I would recommend this property to all my friends and family!! Thank you Brandy for all that you do for your customers!! You are appreciated!!!

It was a pleasure working with Brandy the facility mgr. very helpful and knowledgeable.

I came to check out a unit, and to be honest I was in kind of a hurry for personal reasons. Ms. Brandy was very helpful and got me in and out of there without me feeling like any time was wasted. She was very understanding and pleasant, overall wonderful experience. 10/10 would recommend!

Property Manager Danielle was an amazing, she made the process very easy & fun. She showed me around to some other storage units to make sure I was getting the right amount of storage I needed. Thanks again Danielle!

Brandy was instrumental in helping to solve a problem with my unit..... Thanks

Getting expensive.

Brandy was very helpful and explained everything very clearly. Easy process!

Brandy made everything very easy. Working with us to make sure we found the right unit size for us. She took time to walk us through everything in detail and made th process very easy.

Brandy was amazing so helpful and knowledgeable thank you

Very helpful staff and Brandy even stayed a little past hours to help. Would recommend!

I just rented a little closet type thing for a week to hold some stuff before I could move into my apartment. The grounds we're clean and the room was perfect size for our needs.

Best service and Brandy was so helpful!!

Brandy she is a wonderful person and help me a lot is thanks Again you’re the best brandy

Had a great experience at this location. Brandy who was the lady who helped me was great she went above and beyond in helping me. Thank you Brandy.

Brandy was great. Accommodated me the same day with the outside unit I needed. Suggested materials needed to keep my belongings safe from the elements. I recommend this facility highly.

Brandy was the best!!! Very helpful and courteous!!!

Brandy was very pleasant and helpful with setting up my unit.

Love this place very well maintain the property manager Brandy is always very helpful!

Brandy is the best, hands down.

Great experience! Check in was handled very quickly and thoroughly. The space is clean. Brandy was very professional. Thank you 😀

Brandy treated us with such amazing customer service. We have not experienced in any public facility, so when someone treats us this good, we wanna acknowledge them. So, Public Storage should be honored to have someone like Brandy representing their company! We will highly recommend your company!!

Wonderful experience here!!! Brandy was outstanding, very helpful & super courteous. Two thumbs UP!!!

Brandy is very helpful. I’ve been a storage customer for years here and any time I’ve needed anything they’ve always been fast to respond. Had a problem with my payment this month and they were super helpful in figuring out the issue and getting it rectified!! Very good customer service here. Makes all the difference.

Brandy was amazing and very helpful!

Excellent service, enjoyed working with Brandy!

Brandy, has been very helpful with all of my storage needs.i recommend this location.

All the staff here are great, it’s rare to find a place where every single employee is so cheerful and helpful, especially Brandi.

Moved here to get a place with no hassels, great location, great sunset view at end of the day, Brandy was and is a big help getting in and out, see I'm a handyman and I use it every day.

I had an appointment with Brandy, who was very professional and courteous throughout the entire process. I would highly recommend this location to all of my friends and family. Stay great Brandy, we need good customer service. Thank you once again. Sincerely, Doris Smith

Brandy was so helpful with me! She went over everything in detail and made everything nice and smooth for me, as I have no idea what I’m doing. Thank you Brandy!

I was looking for a storage unit and Brandy gave me all the information up front explained that it was best to get one of y'alls locks in case something happened with mine...Thank you for all your help

Brandy was awesome today very helpful

I was looking for storege that woild have my needs and i found it. Brandy explains in details everything about the facility. Great customer service.

I do not have enough kind words to express how WONDERFUL Brandi, who runs this Public Storage location, was to me on multiple occasions. I have had a really rough time with relocating, and needed a storage unit for just two months. I came in and she set me up, was quick and concise, and it was a great experience. Fast forward to a few days before I had to move out: I go to try to open my storage unit, and the door was caught on the fabric of a chair I had inside. I was panicking, and went into the office to let Brandi know. She stayed calm, came out to try to help me open the door, and even went and got help so that I did not have to call and request maintenance (which would have been a much longer process). I was blown away, and so very grateful. I never write reviews, but she went above and beyond for me - and I was just a short-term tenant. Any other place would probably not have given me the time of day. I had a rough time during my few months living in Northern VA (here for work temporarily), and I can honestly say this was probably the best interaction I had with another human being while I was living here. Seriously. Now, I go back home to NC... If I ever end up in the area again, and need storage, this is where I will come!

It looks well kept from the outside.

Amazing experience. Fast service and friendly staff

Brandy is Awesome!!

This is a great location! Brandy the property manager if this location is absolutely outstanding. Would highly recommend this place for storing you items.

Nothing but good things to say about this Public Storage location! Brandy is great, always friendly and she was very helpful in explaining how we could downsize to a unit a few doors down once we had reduced our belongings. I have recommended this locations to friends and co workers who were thinking of getting a storage unit.

I like the location and brandy is very nice every time I come in she I polite and kind customer service is very good

Customer service was great, all my questions were answered Very clean and yes I would recommend to family and friends to use.

Brandy has been absolutely amazing & very helpful with all of my storage needs!! I would definitely recommend the Balls Ford Rd location to my friends and family!!

Service with Brandy was Excellent, helpful, friendly, would recommend to anyone.All round my experience was awesome.

Great customer service. Brandy answered all my questions and made suggestions on my storage needs.

Easy move! Brandy was excellent. Very sweet and accommodating. No surprises or hidden fees. She explained everything and made it a breeze. I recommend this location. See Brandy ! 😀

Because the service was amazing and Brandy was incredibly helpful. I would suggest this facility to anyone with storage needs. You rock!

Worked with Brandy and she was wonderful.I was having an awful day and she just made me smile she's, very personable but also professional and knowledgeable. I would recommend this location to anyone looking for a storage facility.

Brandy was fantastic! Very knowledgeable, professional, and kind. I would totally recommend this place.

The location is convenient, the units are nice, and the prices are reasonable but the best thing is the customer service. Brandy, the property manager, has been awesome from the start. Brandy is very friendly and helpful and really in tune with everything it takes to run a storage facility effectively.

I stopped in to check prices, and Brandy was very informative and friendly. I haven't rented yet, but will definitely use this location.

Brandy was wonderful,excellent customer service and helped me find exactly what I was looking for!! She was so friendly,it made the experience less stressful!! Thank you Brandy!!! I would definitely recommend Balls Ford Rd Public Storage and see Brandy!!!!

This location was very convenient and easy to access. The property manager Brandy was courteous and followed up after our first visit. I will recommend this location to friends and coworkers. Keep up the good work!

Went looking for a storage place and Brandy was able to help me right away. She showed me the storage and explained everything about the process. She made the process really smooth and I was very impressed with all her help and customer service.

We've had nothing but great customer service from Champagne! We moved from one storage center to another to be closer to home and she made everything go smoothly. Thank you!!!!

I was on the property a few weeks ago vacating,but before that day I called into the office to see what the vacating procedure was and the most nicest voice I ever heard answered the phone. No really,it was...Champagne was just so dare I say it "bubbly" on the phone and real polite explaining the procedure to me. We even had a few laughs. Then when I came on the property to actually vacate it was about 6:10 and she still vacated me because I told her it might be after 6 when I'm done. SHe said no worries,I wont make you come back tomorrow for a receipt,i'll wait. And SHE DID! I also bought a t.v box before I left that day. She was awesome! I

Champagne gave me such great customer service. she went above and beyond and made my public storage experience so easy. the property was very clean and organized a lot better then my first experience.

Karen was great to work with. She had great suggestions and made the rental process quick and easy. She really knows her stuff.

Very helpful and very easy to get to. They made it simple and it was a very easy process. The property manager is just as sweet as pie and very helpful. I would recommend this place to everyone. The property was easy to maneuver around with my car and my unit was easy to get to.

Karen is a wealth of knowledge. She is very courteous and friendly. I would recommend Karen and her professionalism to everyone.

Karen was very helpful and thorough in the whole process. Also very friendly and kept a conversation up. Recommend this place!

Karen was a very nice, fun upbeat attitude and very helpful. Highly recommend visiting this location.... and she's cute too.

The application and reservation process was easy. Karen was very helpful, attentive and professional. We are very happy with our new storage unit.

Karen is a SAINT! I had a hell of a horrible day and I was running late to get to the storage unit...they were minutes from closing and Karen said she'd stay an extra 15 minutes for me... Only good thing to happen to me all day. She was a life (and money) saver!!! ❤ and when I first got the unit a week ago, Caity was the sweetest ever, WONDERFUL customer service. Thank you guys so so much! You rock! 💞

Karen is a pleasure to talk to and very helpful

Thanks Caitlan. It was wonderful dealing with you. You made renting storage easy.

They steal your money just like the dos with me Don't go cheap because it's is not .

Karen was provided personal, helpful attention to meet our storage needs. She explained all the details and provided tips on how to store certain items safely for the long term. The property was clean and it was evident she regularly walks the grounds b/c she took the time to pick up trash when she was showing us our unit. When we returned with our belongings it felt like we truly knew someone there and could turn to her for help if needed. We are glad we went with this public storage property.

They are extremely help what every you need I recommend them

Karen assisted me with renting a unit. She was very pleasant and made my experience a piece of cake.

Karen was the best very helpful in showing us which space we needed most and the process went very quickly

Karen was super friendly and most helpful. First time user and will defiantly recommend this location to anyone and everyone. Thanks

Karen was extremely helpful and pleasant

Karen was a really efficient manager I was very glad to be attended by her I will definitely recommend you. Very happy!!!!!!!'

Thank you Karen it was a very nice experience renting a unit from you. Your personality and knowledge made this an enjoy experience. Roger

Well lets just say Karen is a sweetheart when it comes to customer service! She was so helpful and answered all my questions. Thanks for a great experience !!!!!

Between the price and Karen's customer service I am very pleased. Very friendly staff. I feel my stuff is very safe and secure!

Ivan was very helpful and informative. I went to the rental office to ask about pricing and sizes since I wasn't sure about what I would need. He was very polite and asked a lot of questions about what I would be storing. Didn't rent just yet but I when the time is right I'll definitely come back to see him.

Karen thank you so much for all your help its pleasure to have a storage here,she helped us so much get the perfect storage for a great price thank you

Caitlan made finding the perfect storage unit for the best price a breeze, I was in and out in 15 minutes. The storage unit is clean and functional. Thank Caitlan!

Karen was wonderful! Made our experience there easy and quick. Even treated us to a damp check container. Service here is great!

Thanks Caitlan for all your help and professionalism really appreciate the quick service!!!!

This was an easy and fantastic transaction. Very professional! Thank you

I have been a customer for almost 18 months. When I stopped by this past week to get in the unit, the outside door was stuck. I went into the office to get help. Karen was the person working that day. She immediately hopped the door open. She was able to get it open in just a few seconds. I appreciate that she didn't make me wait and was very courteous and helpful. She went outside in the cold and 20 mph winds to go my unit and assist me. She was in the unit in just a few seconds. I went into the office after that to give her my estimated termination date and she took care of my request efficiently. I wish everyone in customer service positions had a great accommodating and friendly attitude like Karen. I would definitely recommend Public Storage. CJ Wilson

I just want to say that from the start of me getting a unit everything was great. Two ladies have helped me so far Ms.Caitlan and Ms.Karen. Ms.Caitlan provided me with all the information I needed to get and start renting my unit and she was very professional and helpful. Ms.Karen took one of my payments and provided me with a brand new light bulb for my unit. These are two great women and Public Storage is very lucky to have them.

I have used public storage several times in the past. I have namly dealt with april. She has always been helpful and answered all my questions throughly. I highly recommend your facility to friends family and my coworkers.

easy to get to . plenty of room to drive a truck and unload and load . easy I66 and RT234 access .

Brandy was amazing and helpful. Made the moving process simple

This storage facility is great for the money -- especially if you only need a short-term storage space. I worked with April and she is great -- very helpful and accommodating when I wanted to see units that were different from my initial reservation.

I've only used a unit over the summertime but experience has been good. Two blocks from my job so i could run over there whenever needed. Has fair rates. Just moved out here on the 3rd. They prorated the days this month so i wouldn't have to pay for another full month. The girl, April, has been there every time I've been by. She always been super nice. Thanks PS for holding my stuff down.

April has been very helpful helping me deal with my brother's storage unit. He recently died and April explained everything I needed to access his unit. April also stayed on the phone with me while I set up an online account to make the monthly payments. I would recommend April for any job and especially recommend she receive a promotion. Thank you April for all your help.

April was extremely knowledgeable, polite, and helpful. Picking a unit was quick and easy and the paperwork was to the point. Very happy with my decision to use Public Storage on Balls Ford Road

I spoke to a girl named April, she was very informative about what space was available for my needs. I would definitely suggest this location to my friends. Great Customer service.

Great customer service!!! April was fantastic! I will definitely keep this facility in mind when the time comes for storage.

This location is clean, easy to access & convenient. April is very pleasant & helpful, even though company policy mandates that they call repeatedly to confirm your reservation.

April was great very knowledgeable very quick and efficent explained everything down to every detail very friendly loved her postive attitude

spoke to April over the phone and then she was on duty when we arrived - very friendly and helpful the size we picked over the phone was going to be too small and she checked her inventory had a larger size but said if not she would check with other facilities in the area - moved our stuff right in with no problems.

Excellent customer service from April and Richard

Hello everyone . April is the best . If you are looking for a storage facility this is the one !!! She is fast and friendly and will help anyway she can .

April was great! She was such a help and knew all the answers to my questions. Will definitely be sticking with this place if all the customer service is as good as her!

I dealt with April,she was great! She explained everything very well and made sure to get me the right storage locker for my needs.I couldn't be happier with the decision to keep my belongings at this public storage location.Thanks April for being so helpful! I'll be telling my friends about the great service!

April was very knowledgeable and gave us the best unit for the storage space that was needed. I would recommend this pubic storage to anyone that is looking. Thanks again April for the excellent customer service.

I had a great experience with the Property Manager Amanda. She was very kind, helped answer all of my questions. Thank you Amanda for the hassle free rental experience!!

I was extremely pleased with the property manager, Johnny. He answered all my questions and was willing to take time and make sure I had what I needed for my storage space. I was very happy with the space I rented. It was especially nice to realize I had much more room that I thought due to high ceilings. The only thing I did not like was learning insurance was mandatory. I had not realized that when I reserved online.

Ally was awesome and made my move in experience very quick and easy!

Ally was amazing!!! Her service was fast and excellent. I will always come back to public storage!

Amanda was very helpful today in helping me make my payment which is actually at another location

Amanda was great! Very helpful, polite and knowledgeable>

I went storage pricing today and stopped at this location. I was looking for a 5x10 for some boxes I had no room for. With it being my first time with storage; I had a bunch of questions. Amanda was very friendly, helpful and knowledgeable about everything. She expressed their priority for enforcing security and safety which I loved. I will definitely be back here to store my items in two weeks! Thanks Amanda!

Ally was efficient and professional. Excellent service.

beigie very helpful and polite! easy to find!

Ally was awesome and super helpful! I'm so excited to get my unit

Ally was very professional, and did an amazing job for me. Thanks so much!

I can't thank Alexis enough for her eagerness and professionalism, with regards to my storage needs! She was extremely helpful in helping me with the right storage unit at a great price !! Thank you again !!

The move in experience was quick and painless. Alexis was very efficient and competent.

Great service

My mom rented from public storage last month and asked me to leave a review for the manager there she rented from, Rabail. She said Rabail had great customer service and was very friendly and helpful. We had a good experience. Thank you.

Sharon was very helpful working with me to find a new unit close to my current one. Very helpful and polite.

I found the storage location online with a advertisement for $1 first month plus $22 admin fee. Then I had to buy a special lock because a normal lock doesn't work. Also the unit I found online was an odd corner unit with a small door. I couldn't fit my items through the door. So they offered me a different unit but said the unit wasn't eligible for $1 move in special. I threatened to go some where else and they then gave me the $1 offer on the new unit. They then told me I had to buy renters insurance from them. I refused and told them I had insurance. So in the end I stayed but I had to put up a fight to avoid all the extra charges they tried to pile onto the contract. Buyer beware!