Public Storage Self-Storage Units at 3640 Wheeler Ave, Alexandria, VA

Thank you very much for your costumer service, Radhia. She is amazing

Radhia was very helpful when I came in after being locked out of my unit

Radha was a great help in resolving my rental hiccups seamlessly and efficiently. Kudos to great talent.

Radhia was very helpful when I had to come and figure out a solution for our storage. She was really helpful and patient to my questions. I am confident if I have any issues in the future I can come to her :)

Rathia she help me a lot today to get my storage she’s a great customer service..amazing I give more the five star🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻

Read the fine print in your contract, even if it's month to month. They increase rent up to $60+ dollars after 4-5 months. When I called to get an understanding of the price hike, I got a vague response saying it was due to "market rates." No help or luck when speaking with corporate or customer service either. The response from the team onsite was practically like, "take it or leave it." Pretty dishonest.

Madelin was great help, the fact she is bilingual made my father extremely comfortable getting a unit. She is very professional.

Nice clean facility. Radhia is very helpful and professional!

Great front desk service / resourceful personnel -Ms Radhia was very patience courteous and helpful.

I love working with the woman at the front desk she is super helpful! Every time I have a question she answers it for me and is always willing to come upstairs to help with anything I need with my unit. I can not recommend this place enough and the staff as well!

I had a great experience with this Public Storage location. It could not have been easier to set up, maintain, and vacate. The staff is extremely helpful. It also feels very safe, because you have to use your code to get in and out of the facility and use the elevators. It’s also next to a police station. I highly recommend this location.

Radhia was amazing! Her customer service is outstanding! She was helpful in answering all of my questions and always smiling. I am so happy with my experience at this location. She sets the bar high!

The Radhia is a person who is attentive and kind to his clients.

Radhia is always patient with my frequent questions and is always ready and fantastic at solving my issues. Thanks Radhia

Radhia was so helpful! Made the process very easy!

I have good customer from Radhia

Thanks Radhia for everything, I really appreciate you ,the service you provide was excellent,the location very clean and organized, I feel comfortable putting my family belongings here.

Really Outstanding customer service from Radha

Radhia is the great customer service , helpful amazing !!!! Thank you

Radiation is the best employee always helpful and attentive to our needs

She’s the best! Radhia!!!! Helps me thru everything.

Manny was helpful, it was a frustrating process around first but we worked it out. I also got a chance to work with Radhia, I really enjoy working with the staff. Patient, considerate, helpful.

Radhia was awesome! Thorough and helpful, made me glad i came to Public Storage.

Good storage unit right next to the Alexandria police station. Good service has metal screen on top to keep thieves from stealing from the top. J feel my stuff is safe

Clean allot of security good location front desk Radhia very friendly and helpful

Radhia gave us excellent service!! she was very patient and accommodated what we needed. Radhia answered so many questions while accommodating other customers great service!!

Ms. Radhia was absolutely amazing. Very attentive, patient, and helpful.

Radhia si nice give us good customer service

I am extremely disappointed with my recent experience at this storage facility. I arrived with my hired movers to vacate my unit, only to discover that the electricity was out, rendering the elevators unusable. As a result, my movers were forced to wait for over 6 hours until power was restored, significantly increasing my moving costs by nearly $1,000. Despite the facility’s contract stating that I would have access to my unit at all times, this was clearly not the case, constituting a breach of contract. I've repeatedly attempted to contact management for compensation, but the district manager has only offered to refund one month's rent. When I requested the contact information for her superior, she promised to call me back but never did and has since ignored my calls. This lack of communication and failure to notify renters of the outage in advance is both unprofessional and unacceptable. As soon as the on-site manager became aware of the power outage, there should have been immediate communication to all renters, informing them that access to the facility would be unavailable for an unknown period. This oversight reflects poor management and piss poor customer service. I will be filing an official complaint with the Better Business Bureau and pursuing this matter in small claims court. I highly recommend avoiding this facility if you value reliable service and competent management.

Excellent climate controlled storage facility in the heart of Alexandria. We stored multiple antique paintings in this facility and they came out in the same condition they went in as! We actually had a unit on the bottom floor, but it was not a problem at all because the elevators were spacious and quick. When we moved our belongings in, the attendant was extremely accommodating and assisted us with the doors. I would highly recommend using this facility on Wheeler Ave!

Radha was great.

Rashida was amazing. She helped me find a good offer for my unit. Very much appreciated!

Very nice storage, the staff is very nice. Thanks for Radhia made my move in pretty smooth.

Radhia was incredibly helpful with our move. I called several times for help and she assisted me both in person and on the phone! Well deserved for the work she has done!

Radhia is amazing and so helpful. I was having a card time with customer service but she made it easy for Me. I’m going to tell all my family members about this location because of Radhia. She is amazing

Had a great experience here until trying to terminate my lease. The man at the front desk hung up on me at least 6 times and never called me back. I ended up contacting the main Public Storage contact to get a response. Not sure I will rent here again.

Hands down best public storage in the area of Alexandria!!! Please see Radhia she’s the bomb!!! Made my move in worth it

Great experience and Radhia provided quality customer service. I strongly suggest this location.

I store my family’s items at this location, it is very clean and organized. I’ve never had any issues at this location and Radhia has been a huge help and made everything very seamless and easy!

Easy to set up a storage space. Radhia was extremely helpful and guided through everything.

Manny was amazing! He was very patient with me throughout my tour of the facility and showed several options to choose from. He was very professional and informative, which made my visit smooth. 5 star service. The facility itself was clean and serene when I visited.

I had an excellent experience at this location, largely due to he outstanding service from the manager, Radhia. Radhia exceeded expectations in meeting my storage requirements, providing expert guidance, and adjusting her schedule to fit mine. The facility is well organized and clean.

Radhia was a big help in setting up my units with the Memorial Day sale. I really appreciate her help and friendly attitude!

I had an outstanding experience at this facility thanks to the exceptional service provided by the manager, Radhia, who went above and beyond to ensure my storage needs were met, offering expert advice and adjusting her schedule to accommodate my timing. The facility is clean, secure, and well-organized, reflecting the high standards maintained by the team. Radhia's dedication and professionalism truly set this facility apart. Highly recommend!

Radhia, I can't tell how awesome you're. Thank you for your patience and attention to my needs, and going extra mile to show me the available options you've. I can already tell that I'm in good hands. It's great knowing you! Thank's again for the 5 STAR service! Public Storage, you've a keeper under your belt.

Very clean place, Radhia was very nice and helpful

Radhia was incredibly helpful! I had issues with another public storage and ups on walking in she was immediately able to help me and provide me all the information and materials I was looking for!

Radhia is friendly, helpful, and delightful person

Radhia help find the good price I really appreciate you.

Radhia has good customer service

Excellent service. Radhia is amazing. Space is CLEAN. 100% recommend.

Love my storage unit, very clean facility.

Es muy limpio y seguro

Radhia She was a really nice lady ☺️ and she was pretty sweet and nice. Great service

Radhia.she’s so helpful and kind.she advised which one of work for us.!!!

Radhia was awesome to work it. She made the renting process easy. A lot of weight of my shoulders..

Great place, clean, quiet and have great staff! Radhia was great in assisting with the process

Radhia provided the best customer service I have ever had in my life. Saved my butt on a move in day and got me squared away in no time. She stepped up to the plate and made my problem her own and took a ton of stress away from a busy day. Knowing she is here will keep me a customer at this location for a long time.

Radhia was a big help in moving units, finding one nearby.

Public Storage is legitimately one of the worst companies I’ve ever had the displeasure of being a customer of. The elevators at this location are never working. For the last 4 months, the elevators have either been totally broken to get down from my locker’s floor, or there is only one elevator in operation and it takes 20 minutes just to get down. A few weeks ago, the elevator was broken and it wouldn’t go down from our locker’s floor, only up. The problem was that there was no sign! The intercom button to call the office was broken, and when I called the office number listed in the PS app, it just took me to some call center where they told me no one was on duty to help me! So I had to bring the stuff I needed down 8 flights of stairs just so I could remove it from my locker. When I finally found the property manager, who was on site, despite what the customer service rep told me, I said “why wouldn’t you put a sign up saying the elevator doesn’t go down?” She replied “what would that do?” That is seriously the dumbest response I could have ever imagined. She said the elevator breaks all the time, she complains, and no one comes to fix it. I then asked why the number listed in the app for this location sent me to customer service. I showed her the number listed and she goes “oh that’s not the number to call the office, I don’t know why that’s there.” Seriously? What a joke of a company. I called the Public Storage corporate office to get an explanation and was told someone would get back to me. Surprise, surprise, no one ever called me back, they just put a $25 credit on my account and thought that would make it all better. For what I pay a month for a small locker ($126), I should never have to bring 3 storage tubs down 8 flights of stairs just to be able to remove it from my locker. Now, on to the every day critiques: the carts here are awful, if you can even find one. They’re cheap, plastic pieces of garbage that only have 2 turning wheels. It always smells like weed around my locker and the property, so clearly some people are storing some questionable things. I don’t judge, but at least vacuum seal your drugs! TLDR: Avoid this location if you can. You’ll be dealing with increased prices (I started here 4 years paying about $78/month and now I’m up to $126) for the same space and even worse service/“amenities.”

Radhia was extremely helpful and pleasant to work with on reserving my storage unit! A+++++

I was switching units to a smaller unit, and the one I booked ended up being too small. I was able to switch the unit to one size up with ease thanks to the staff (I believe the manager of the branch helped me and she was lovely!) I highly recommend this public storage in particular. I feel confident leaving my things there from a security and cleanliness perspective.

Radhia always nice , properly very clean I recommend this location

I used this facility for several months. Really helpful staff. The office management will work with you. The manager, Radhia, was very helpful.

Manny was very helpful with both move in and move out.

Radhia has good customer service I highly recomend this location, very clean and orgonized .

Manny and Radiha has great customer service! Very pleasant and assist me with my questions.

Radhia, she is the best very helpful and answered all questions quickly , pleasure doing business

Radhia was extremely courteous and helpful. She provided EXCELLENT customer service.

Radhia has good customer service, I recommend this place,very clean ,and easy to access your space any time.

Radhia is polite, knowledgeable, patient, and very helpful. She is wonderful. A most pleasant experience.

Rashida is very pleasant and helpful! I had an issue accessing our storage unit and she quickly insisted to come up to help me open the door! So lovely and nice great customer service!

Manny was very helpful in setting up my storage unit and when I accidentally purchased a lock he refunded me. Great service! (This is a comment from my initial experience) Unfortunately my time with this company has not continued to be a positive experience. My initial check in was smooth but since then I have been repeated gaslit by staff and had much of my time wasted because of non working elevators and an unwillingness by staff to believe us about the problems

Radhia did an awesome job today getting me setup.

DO NOT rent a storage unit here. Sure the building is newer and cleaner than others but that doesn't outweigh the negative service. Rent was raised 3 times in two years! Power outages where not relayed to customers in advance making it difficult to access the unit and unable to use the elevator. Rent was not prorated when unit was vacated even though it was only the first of the month. The only reason vacating the unit had to wait until the first of the month was because the ELEVATOR WAS NOT WORKING. Zero understanding from the staff. Will never use Public Storage again. There are way better options in the area.

Manny was very helpful. Thanks for your patience and professionalism.

Manny good customer service

Manny provides exceptional customer service that is truly outstanding. I highly recommend seeking his assistance for all your storage needs.

Working with Radhia at Public Storage on Wheeler Ave has been a pleasure. Whatever our storage needs have been, and especially when we needed multiple units, and assistance when we had deliveries to the storage location, she was always there to help. The building is clean, and access is easy. Thank you!

Radhia was awesome and has great communication skills with a huge knowledge of her job.

Manny was extremely helpful and understanding when my husband and I decided to get a storage unit. He explained the process and we were able to access a unit quickly. He was fast and efficient, making it a pleasurable experience.

Manny is one of the best also Radhia great customer service is the best .

Outstanding custmer serivce form manny

I came with moving labor and moving truck but I was surprised that the elevators were out of service. They asked me to use the stairs to move my stuff out of the storage which cost me an extra 200$ for the moving labor to agree on it. In addition, there were no staff whatsoever until someone came 15 minutes later and was yelling at me because it was his break time (14:00) !!! Before you bring your truck and moving labor, check the status of everything on this facility.

This is by far the best PS in the area. Both Radhia and Manny are super helpful and nice. I called and visited some of the other public storages in the area, and this truly is the best one. It’s clean, it’s well lit, it’s well-maintained, and I always seem to be able to get a flatbed cart. I feel safe and I really appreciate all the security measures: code to get in, code for the door, code to the elevator, code to get out. Love that! The reason that I am giving this 4 stars is because even though I have only rented my units for one month now, at least on two different occasions I haven’t been able to access the elevators—and I’m on the 3rd floor and have heavy boxes and furniture which I usually am moving by myself, so I really count on those elevators . Anytime, apparently, the electricity goes off the elevators go off. Which is understandable. But then, even when the electricity comes back on the elevators don’t come back online. And they need someone specifically to come out to public storage to fix it. There is no emergency service. It would appear as both times the elevators have been out they’ve been out for one or more days at a time. This is really not acceptable. I understand it’s not the front desk ‘s fault , this is probably a function of the way public storage runs all of its facilities, but I would imagine if you are in the business of renting out units so people can move heavy items into your units, you would have a back up plan for when you’re elevators go out…. Or alternatively, an email should be sent. I use my email when I signed up and I use my email when I log into the app. If the elevators are out of service, this should be communicated to people asap. Otherwise, people are wasting their day loading up things to come move them into storage. I came in on a Sunday to move a dresser by myself, and the elevators were out of service. Another woman showed up with a whole U-Haul of stuff, by herself, and now she can’t move in. so basically, I’ve wasted a good part of my day loading up my vehicle coming there only to have to turn around and then unload my vehicle at home again. My only suggestion is that a better solution to the elevator outage be planned for, whether that’s a shorter turnaround time for fixing the elevators or emailing your good paying clients know that they won’t be able to use the elevators. Especially when we’re talking about a weekend. Otherwise, very happy with this place!

Rahdia was AWESOME! My gate code wasn’t working and she helped me out, showed me where my storage unit was, and showed me how to operate my lock! She explained all the options I had for changing sizes if my unit wasn’t fit for my needs!! She was amazing…looking forward to working with her in the future months while I have a storage space here.

Rahdia was amazing, very helpful and friendly. I definitely enjoyed my first visit. The place is accommodating and very clean.

Rahdia was wonderful! Very helpful!

That's a good job

Public storage made it easy and quick to store all of my stuff! The staff were not only kind and helpful on the phone but EXTREMELY helpful and accommodating in person. Radhia took the time to explain everything that I needed to know about my unit on the phone and in person. She even honoured an online price I saw for the storage unit over the phone. The facility was also very clean and secure. I will absolutely be turning to Public Storage in the future!

Radhia give us nice service

Radhia and Manny have good customer service I recommend this location

Thanks Radhia for all your help! You are a great person!

Radha has excellent customer service

Manny Great Customer Services

Outstanding customer service from Ms Radhia.

Excellent customer service, polite and attentive. Would recommend

Radhia was super helpful and kind! She transfered the unit I reserved online to one near the elevators without hesitation!

Radhia did a phenomenal, wonderful service by supporting me with my needs. She helped me solve the matter that I was struggling with it and finally, with her support, I have peace of mind about my balance due. Thank you for your kindness and understanding 🙏 ❤️

Manny helped us got storage very quickly and amazing experiences

Manny is very polite and helpful.

Manny is professional, and cares about all the customers.

Always Helpful! Very nice people behind the desk.... Storage facility is always kept clean and secure....5 star to the staff!

Radhia did am awesome job ensuring I got the top tier service I needed to move into this location Pleasant, skilled and knowledgeable Thank you Radhia

I got locked out of my space and Ms. Raffia was very helpful and had me in my space very quickly. Highly recommend this location

Lovely location, the customer service was highly professional and courteous when I visited my storage unit. High praise for employee Radhia in particular. Thank you!!

Friendly staff, safe environment, super helpful. 10/10 would recommend

Manny did an awesome job helping me secure a storage unit with prompt customer service.

Manny was great! Smooth experience. Clean facility.

Manny is great! His customer service skills are awesome. He always helps me out and assists others as well.

She was so nice and friendly very helpful great services

Manny does great customer service he is always professional and courteous

Radhia is simply wonderful! She is helpful and answers any questions that I may have. I use my unit for my job, and she always makes sure to call and let me know anytime my company sends me something. She is always talking and checking in with her patrons and I couldn't be happier using this Public Storage location!

Radhia has always provided good customer service. Always professional. I recommend this location.

What’s up with your alarms that go off constantly while in the storage unit. Obnoxious.

Manny is a gratis customer service

Manny was so very helpful in answering my questions today. And gave me a useful tip about opening my unit door more easily. Much appreciated!

Ms Radhia was extraordinary in her willingness to help make my move into Public Storage flawless. Ms Radhia provides outstanding customer service! It's a pleasure working with her.

This place is amazing. They have great customer service. They are willing to help you with unit. Radhia is amazing. She should be a manager!!

Manny was an excellent help. This location was great to use.

Radha is the best.of the best thanks for your service

Radhia is very nice and helpful.

Manny was very helpful and professional.

Just moved into my new storage unit, and Manny at the front office has been so helpful!

Manny was awesome in helping my get organized. Thankyou so much.

Radhia was great! Super easy and convenient.

Radhia was extremely helpful in assisting me with my needs. I had to get an additional unit at the last minute. I arrived at Public Storage 5 minutes after closing. She was in her car ready to leave for the day. Rahdia saw my distressed and came to my assistance. She took an extra 15 to 30 minutes of her personal time not company time to help me. She provided exceptional customer service and she went above and beyond the scope of her duties to ensure I received the help I needed and she listened to me complain about my unfortunate circumstances.... Radhia ROCKS!!!!!!

Manny was excellent very professional

Radhia did a great job fast and nice

Rdhia has excellent customer service thanks

Manny has excellent customer service. Friendly and very helpful. Clean facility and great experience!

Manny was very helpful and professional!

The worst experience! I would not recommend booking here. The staff is non-responsive and wrongly overcharged me every month. The whole company policy is illogical and customer service is non-existent. The lady at the front even lost and changed my online reservation, and required I re-book at a heightened rate.

Very clean, safety conscious and inexpensive. Very nice person behind the counter, easy process

I had to open a couple of units on behalf of my company during a hectic office move. Radhia was an invaluable help throughout the process, including during the move in. I would happily recommend this location to anyone that needs a storage unit.

Radhia,is very kind, very helpful person, a friendly friend, thank you very much

Radhia has Absolutely the best customer service.5*****

Manny was a wonderful man. I’ll definitely come back again. Recommend old to my friends and family

Manny is awesome! First time renting a public storage unit, and he was really helpful and nice. Thank you for the help setting everything up/answering my questions.

Manny was a great help great guy

Manny was so helpful! The place is clean, and temperature controlled. I highly recommend.

Excellent service. Large units

Manny the best guy imet, Very friendly and helpful and informative , It was my first experience dealing with storage , He made everything ver simple and easy. Thanks Manny

Awesome service, I was greeted with patience and great customer service! I will definitely be sticking to this storage

Radhia was extremely helpful and professional when helping me today. She explained everything clearly and walked me to my storage unit to help find the exact location. Thank you for your help!

Came in today Manny and Angel gave outstanding customer service.

Radhia was the best, she ensued that we had everything we need and went above and beyond in her customer service ❤️. You need more people like her in your facility

RADHIA HAS GOOD CUSTOMER SERVICE, I RECOMMEND THIS FACILITY 100% CLEAN,.

Manny was extremely helpful and guided me through everything I needed! He answered all my questions and was ready to help in any way! Will definitely be coming back to this place, even if just for the customer service!

Staff at this location is very friendly and helpful! Made this transition smooth

Radhia is the best she has great customer service and has lots of patience! She made us feel very comfortable thru out the whole process I recommend this public storage location to everyone I give this place a 100% ☺️☺️☺️

Excellent facility and Radhia was friendly, informative and very helpful. I would definitely recommend this location to anyone in search of a storage facility.

Manny was very helpful and a great customer service provided

Manny was great

Radhia helped me! She was very helpful!!!

Excellent service, very Helpful. Manny was terrific!

Radhia really helped me out today. She was amazing!

I had an amazing experience with Radhia. She’s excellent at what she do. Very professional and thorough. She provides the best customer service. Thank you!

Radhia Give me a good service I thank Her very much

Radhia was super nice, patient, and helpful. Made the process easy and answered all questions I had.