Public Storage Self-Storage Units at 700 S Pickett Street, Alexandria, VA

Came got boxes on-site staff were very helpful

Yami is an exceptional manager at Public Storage, providing great service and ensuring the facility is clean and secure. His professionalism made the entire process smooth and worry-free. Thank you Yami!

awesome customer service the young lady stood up with the biggest smile on her face when i walked it i felt the greet thanks again

Great service at this location

My experience today was absolutely phenomenal. Shyann is truly a GEM her aura is unmatched and she is beyond helpful & kind ! I will definitely be going back and I to always run into her . Great Job Public Storage for hiring such an amazing person

My experience at Public Storage today was nothing short of amazing, the staff were very helpful. Yami personally took me on a tour to look at a unit to make sure it is the right size for my needs, he answered every question and made me feel comfortable about my decision. I will definitely be recommending this location to everyone. Thank you Yami!

It got the job done for me, no complaints. The staff were very friendly and knowledgeable.

Manny had great customer service! Awesome!

Naz has great customer service. He is knowledgeable about the property and is very friendly. He is always willing to answer all questions with a smile. I’ve been renting at this location for one year. I’ve never had a problem.

Update: Today, four months after I moved in, I got a notice that my rent would be increased by 41%. (It's permitted by the rental agreement, but come on.) Additionally: there are two elevators, one on each side of the building. Last time I was there, one was out of service, so I had to walk pretty far to get to my unit. Breakdowns happen, but it's not the best layout. I'll have to look for an alternative, and I'm not happy that this happened so soon after I moved in. --- Moved in today. It’s not as nice as the Wheeler Ave. location - older, less parking, carts are locked up by the office. But this location works better for me now, and it’s perfectly fine otherwise, so I’m happy with it. The manager, Manny, was nice and helpful - handled three customers at once and came over to help get my unit open.

Manny thank you so much! Very kind and helpful

No one is ever on-site

Manny . Good customer service

Came in to rent a unit and mattress cover and the process was smooth and quick!! Shyann was a very big help she walked me to my unit and gave me all the information I needed. She truly is the best!

Nice people

Great customer service.manny is very helpful and friendly

Manny was very helpful to sign me in for rental assistance on this location

Manny has great service and attitude. Assisted and made the process super easy. Thanks again for the service.

Manny he is excellent customer service he goes above and beyond expectation about storage facilities Open minded young man he is active young man

came in for tall boxes process was smooth and easy

I recently purchased some merchandise very clean will most definitely be back Felt very welcomed amazing service you guys keep it up !!!!!!!

Came into the location to rent a space the process was very smooth and easy. Shyann had great customer service and was very respectful.

Good sized spaces.

Yeah its just a storage facility where you just hold belongings that still doesn’t explain that whoever the property manager is, Malika, i think is sorta an issue i don’t know why they’re just paying this person thats the way part of this society is but you know what capitalism wise its a place of business and you can just take your money elsewhere🤷🏻‍♂️ she probably doesn’t want to do too much that’s nobody’s else’s problem but her friends and family not the job she could do without the customer service and not talk to anybody but she chooses to. So in my opinion its not the best place to just hold your stuff if you have to be subjected to that kind of behavior. she probably wasn’t doing anything okay, well- she has the perfect job, she acts like shes a mover without the moving and she can just stay in the office but i lived and learned so heres my advice: avoid this place. I find it strange this place only replies back to the 5-star reviews

Manny was awesome. So helpful and kind. Thank you Manny you made my movein so smooth!

Went to make a payment. Shyann was very informative, and answered all my questions.

Property Manager Milka is a smart, beautiful representative for public storage who helped me out a lot with basic information that was hard for me to get anywhere else. Showed great customer service and concern.

Good customer service.

Malika was such a big help to me and my family she uplifted so much weigh off my shoulders during my crisis time. Malika is definitely here to make a difference in society and for the PEOPLE! I greatly appreciate her. She's the BEST !

Good: Facility is fairly clean, climate controlled, offers free dolly use during business hours, and friendly customer service in-person. Bad (short version): Was charged for 1 1/2 months of storage time when I occupied the unit for 11 days. I'm still awaiting the full refund (part of the charges were removed). Employee understanding of company policy is inconsistent and becomes the customers' problem. I rented 2 units - one temporary, one ongoing (still have it). Wanted the temporary unit for only 2 weeks, was told by local employee #1 that I had to pay for a full month at a time with no prorate available. About 2 weeks later I'm charged automatically for another full month for the temporary unit after telling them my planned move-out date. I was also told by customer service employee #2 that I could have indeed rented for 2 weeks, but just needed to pay for 1 month upfront then receive a refund. The unit was vacated after only 11 days. The charge for the additional month or so was removed after a couple of customer service phone calls, but another 5 calls (1 with an hour wait time) and 2 in-person visits later, I'm still without the refund for the 17 extra days that I had to pay in advance for. Something so minor should not be this difficult to fix. Update: Its been over 2 months and I am still without the refund, over 10 calls later with no other way to contact the company.

Manny is the best he's helpfull

Manny Great help very helpful everything was beautiful elevator works everything is good

Lonnie did a good job

Manny did an amazing job helping us secure a storage unit in less then 30 minutes! First floor!!

Good customer service. Manny is really nice I can’t wait to come back agin ! Good place to get a storage. Nice environment too n the workers r seen going round to make sure everything is ok. I like that!

Lonnie. The best employee in this location. Highly recommended!

Lonnie did ajob

Lonnie was professional and took care of all my needs when a family emergency hit. Highly recommend.

Renee was amazing! She helped my daughter and I rent a unit and was professional and courteous the entire time. My daughter enjoys renting here and has had no issues. Thanks again to Renee for being so great!

I helped my mother rent a storage unit today and was fortunate to have Sebastian help us. He was extremely professional and a absolute joy to work with. Side note, corporate please take the the time to thank the hard working employees that go out of their way to deliver exceptional service. Sebastian is an asset to your company.

I stopped by to pay my rent last week, Sebastian was polite and very helpful. I appreciate his outstanding customer service skills.

Friendly staff at this location. This storage is also in the safe location.

Renee was very friendly when we visited the public storage. it’s super clean more than the other closer storage place