Public Storage Self-Storage Units at 401 S Pickett Street, Alexandria, VA

Milka was very helpful. She was professional.

Milka was extremely helpful to me in assessing the unit size. Some units in this building do not fit cars of all sizes, and Milka was very attentive in bringing this upfront. Even though I did no business with them today, she helped me find another public storage unit nearby. I trust that they deal with people clearly and honestly after this experience.

Milka is very helpful answering any questions, great clean storage facility.

Milka was awesome 5 stars for her personally. She is patient, hard working, and very good with customers all ages.

I visited this location today and was amazed at how clean and neat the office was. I was helped by a representative named Milka. She was very pleasant and helpful as well and made my experience with public storage a good one

The manager Milka was very helpful and patient would recommend 10/10

Milka has help me get through the a nightmare of moving and storaging. She is very kind and respectful in time of need. Without Milka knowledgement and directions helping, I would not made my move on time. I appreciate Milka and as a business owner I feel she run a good ship.

DO NOT COME HERE! Worst customer service ever! First of all I was walking with my dog and decided to stop by to purchase moving supplies. The door was locked at 4:15PM. There was no signage stating "be back in 5". As soon as I walked in the store Malika stated the dog could not be in here. I said she is a service animal. she proceed and asked "where is her leash?" I replied "she has a leash.... do you mean Service vest?". She said yes. I said she is not required to have one. Then she proceed and asked for my documents stating she was a service animal. As you know it is against the law to ask for documents, because it is essentially against HIPAA. I really did not want to continue interacting with her so i left and called the district manager Fatima who to be honest did not apology and try to recover services! I just wanted to relay the information and let them know customer service was horrible and to educate staff to abide by the laws. I am a current customer and will be ending my services this month.

Great facility, clean and very convenient. Milka in the office could not have Ben more helpful

Manny was outstanding

Manny help out so much with my friend who is not all there. It was a peaceful experience

Milka was a very helpful manager. After all that happened with my unit, she tried her best to help me with what needs to be done.

Milka was very helpful and she always fixes any inconveniences I have come across while renting a storage unit from Public storage. She always makes my visits pleasant with her helpfulness!

I had switched public storage locations because the employees at the last one were terribly rude. The property manager at this site helped me move in and understand the terms of my unit agreement.

Sebastian was awesome! Super helpful and patient with me and my Mom and our hundreds of questions. It's clean and they are very communicative!

Milka was spectacular.... give me excellent service, thank you Milka for give me excellent customer service

Milka is the best.

Just came here to say we had an awesome experience with Milka! She was very patient and willing to stay past her shift to help us out and make sure we were set for our move the next day. She made the whole process easy and hassle free and answered all of our questions. Great customer service!

Milka is amazing manager

Milka the manager, is doing a fantastic job. Very professional and extremely helpful. She goes out of her way to assist all the customers for their service needs as well as keeping the facility clean and well managed. I would definitely recommend this for your storage needs.

Milka and Manny are excellent managers.

The property manager Milka is the example of a great manager, she has a good character to keep customers happy, in addition, she knows her job properly, finally Milka is the one best manager I saw in the area, nice customer service.

Great atmosphere. Upstairs had a great ambiance and the staff was excellent. Great wine selection and wine recommendations.

Milka was outstanding. Full service answered all questions and the facility is well maintained and run.

Greetings Public Storage, This Letter of Commendation for Ms. Milka exemplary outstanding professional services to Public Service Clients. Ms.Milka goes over and beyond the call of duty to assist myself and others with storage and making critical storage decisions. Kudos to Ms. Milka and a monetary award should be in place. Thank you so very much. Respectfully Submitted.

Milka was OUTSTANDING with service and showing me how to access the app. Will recommend others locally to Use this facility.

Excellent Service

Milka was so wonderful! Provided excellent service. Made me feel great to be using there services.

This place was nicely priced & saved even more by going on line. Milka is the gem of Customer Service!!

Milks was excellent

Thank you MS Milka for being so helpful and polite with my experience with public storage

a lot of ground floor units, rates went up $100 per month in April 2022.

Milka was a pleasure to work with. She was very professional and knowledgeable!! Thanks Milka!

Very professional Miss Milka was in providing us storage, also place is clean definitely recommend

Milka is nice and very helpful and have very customers skills thank you so very much

Milka was helpful and excellent customer service.

Milka and Manny were very helpful. They really are great!

Manny ,,this guy is great he help me A lot at this public storage property

I have never stored at Public Storage before but I was in the area and wanted to stop in and ask some questions before completing my rental. Both managers were very helpful and answered all my questions and even showed me what size unit I would need for the items that im storing.

Very clean building, staff was friendly and helped me with anything that I needed!

Sierra went above and beyond in assisting me in finding a unit. She showed me all the various size that were offered that would best fit what I needed, and even advised me on how to save money using their contactless erental.

My wife and I have been with public storage for a few years and we’ve had a great experience at several different locations, customer care is always excellent.

Lonnie was very helpful with taking my cash payment when I was unable to use my card online. He waited to walk around the building just so that the transaction could be completed.

Lonnie is great! Very kind and helpful! Loved the contact less entry!

This location was very nice and the managers were very friendly and helpful. Clean property and would definitely recommend!

Sierra and David were very helpful with my rental.

Tiara is an AMAZING! I LOVVVVEEEEEEE her she definitely deserves a raise! Her customer service is amazing. She really does need a raise....

ladies very nice at the store

i came in looking for a 10x15 and sierra let me know there was no more left here and she was so great at helping me find the next closest one and helped me sign up on erental

Sierra was very nice and helped me with my eternal.

cleanest public storage location inside and out, with the friendliest workers. Everyone is great at communicating and I never have a hard time getting what I need. Sierra was definitely the sweetest, most helpful person I spoke to. She answered all my questions and made my move in very easy and simple.

This Public Storage facility is always nice and clean outside surroundings, as well as inside the building. I would usually see Sebastian and Brandon. Two very nice gentlemen with great customer service - polite and helpful.

DO NOT BOOK HERE. THEY KEEP CHARGING YOU EVEN AFTER YOU MOVE OUT AND THEN WONT ANSWER THEIR PHONES OR EMAIL. AVOID AT ALL COST AND FIND SOMEWHERE REPUTABLE

Sierra is absolutely amazing! She was so nice and helpful. She went above and beyond with helping me on the phone before my move in and after!

Storage there when I signed was 210$ and went up to 251$ out of nowhere I do not recommend anyone using this place I will be looking for new storage ASAP and as a active service member will not let anyone I know go here

How much does storage a month

The manager Jenny went above and beyond helping us before we moved in and after.

Jennifer is ABSOLUTELY AMAZING, moving can be stressful by itself but her thoughtfulness and familiarity aided in solving my unexpected issues and miscalculations!! Best experience EVER!@@@

Jennifer is a very helpful and amazing person.

Jennifer is amazing

We had our entire apartment in their storage unit for almost 3 months and I can’t say how thankful I am to Jennifer for making sure everything stayed intact! Thank you!!!

Jennifer was amazing

Jenifer she is very helpful and nice

Jennifer ROCKS! Very personable...knowledgeable and is a superstar for customer service!! Please keep this employee.... as most places don't have the customer service she does!!!! Recommend, recommend, recommend all the way to the moon!!

Jennifer was very helpful and nice thanks a lot for your nice demeanor

Jennifer certainly lived up to her previously reported reviews! During a period of transistion between different size rental units, she was absolutely amazing, with a cheerful, accommodating and patient, attitude as we worked through a number of storage options. We regard her as a true asset to Public Storage!

JENNIFER IS THE MOST POLITE AND SWEET PERSON I EVER MEET..SHE HELP YOU TO RENT A UNIT STORAGE IN NOT TIME AND MADE FEEL LIKE FAMILY..I RECOMMEND EVERYBODY TO RENT IN THIS LOCATION 401 S Pickett St. ,Alexandria ,Va 22304..Thank you Jennifer your are the best........

I rarely leave reviews but I had a great experience and it was my first time using a storage unit. Jennifer went above and beyond to help me. She showed me how to access to unit and answered all my questions.

Jennifer was very very helpful with our move. Thank you for your help.

Had some questions and concerns about storage units. Ms Jennifer, answered all my questions and was very professional and accommodating.

I just want to say that Jennifer was absolutely amazing. She was so sweet and always had a smile on her face. She was very helpful and answered all of my questions thoroughly. She walked me step by step when in explaining how to use the lock and was very patient with me since it was a little difficult at first. Overall she was totally amazing and I will definitely recommend this storage place to everyone I know.

Let me just say that Jennifer at this location is simply amazing. Always has a smile and a kind word. Kudos to Jennifer

I highly recommend Jennifer at this Public Storage. She is very knowledgeable and willing to take the time to make sure that you get what you need. I wouldn’t hesitate to use her services again or to recommend her to others.

Very quick and smooth transition and transaction!! Did everything online I called to speak with someone to point us in the direction of our space we got the lovely Jennifer who was very professional, friendly and helpful. She walked out before my husband got there had the door open for him for our space! Thank you so much Jennifer moving is already a headache however she took that one of the list for us.

Great place. Very helpful. Ask for Miss. Reed

Great service ! The lady is the front desk..it was Jennifer! was very helpful and reliable

I wanna take a moment to praise Jennifer she was outstanding I've never gotten a storage unit before, so I was somewhat nervous and worried how this would all pan out. I had to get this unit for my brother who has a disability Jennifer was an angel👼 she was very polite and understanding of our situation, her customer service was beyond anything I've ever received; sincere, courteous, concerning and genuine I could go on-and-one in praising her; she also had mentioned to me if either of us were there and had an issue we only needed to call her and she would come to us Jennifer is the best, "Hats Off To Jennifer"😃

Jennifer was amazing! She’s so helpful and knowledgeable. Definitely recommend!

Jennifer is Amazing!!!! When you go here ask for Jennifer she’s the best! I’ve had a storage place here for 3 years and have always had wonderful service for her and everyone. Highly recommend.

It was such a relief to have Some one like Jennifer helping you during a stressful time such as moving! She was patient , punctual and professional. Grateful for my experience here!

One of the best storage facilities hands down. When calling to set up my storage, Jennifer was extremely informative and helped me all the way through the process. I was very please with the entire experience. Would highly recommend.

The manager Jennifer was absolutely amazing... I needed a space to rent quickly and she was able to get me what I needed and quickly! She walked me through the process, even with COVID protocols, she really made me feel safe! Definitely recommend renting from here!

Terrible experience---poor customer service and poorly maintained, bug-ridden facility. I moved to another facility within 60 days of lease signing. (If available, I would give this business a NO star rating.)

Jennifer was wonderful Customer service was on point

Great facility, easy access and Jennifer at the front desk is awesome. She helped me with all my needs ,friendly, and really helpful.. great work , keep it up .....

I have been renting a unit at this space for some time. The Property Manager Jen, has been responsive, has kept the facility clean, and goes above and beyond to make sure my rental experience is excellent. I would recommend you rent here if you can afford it.

Cool

Pleasant greeting superior personality Very helpful

Best storage service I ever had. Jennifer was very helpful and was there when ever we needed her.

This is the best storage facility I have ever used. Jennifer called me to prepare me for check in. When I arrived she showed me around, offered me water, and made sure the gate code worked before leaving me to my business to unload. EXCELLENT customer service. The place is very clean and in a great location as well. Thanks so much for your attention to detail.

I rented one of the storage units In this site and the my experience in doing so is quite remarkable! First, the staff is highly professional and very nice( I cannot stress that enough!). I come more often ( if not daily) to the storage unit for I have a limited space to store my stuff in my residence, I get a warm welcome from the lovely woman in charge of the site, but it is not only that she goes as far as opening the doors to me and giving hands while I bring my stuff in for she saw I have broken arms ( I am on cast for few months) second, and most importantly it is so clean, last but not least the price is amazing!

I writing, Jennifer was very helpful to me and my son. She''s very warm and inviting easy to approach. Thank you so much for making it so much more pleasant for our stay and departure.

Very good staff

Best customer service I've ever had from Jennifer ...she went all out to assist me with my storage issues 🙏

Jennifer was great

Great service and great staff

Jennifer is pretty nice and accommodating. She answered all my questions and will remember you the next time she sees you and your particular needs. Definitely recommend

Jennifer was super friendly and helpful during my storage move-in process. She was able to answer questions and provide additional assistance. Overall I had a great experience.

Jennifer that works there is totally awesome! She's simply the best!

Jennifer the property manager is a wonderful asset to the property. My experience was smooth and the online process was easy to navigate. When I moved my stuff in storage Jennifer was there with a smile, xtra masks, donuts, and bottled water. She made all the difference for a wonderful unforgettable 1st impression. Delva

Jennifer was super helpful

Jennifer was excellent! Very friendly and professional! Had to change size of unit and she made it happen quickly and efficiently.

Es un lugar muy conveniente y cómodo que resuelve nuestras necesidades de storage, el servicio y atención al cliente es muy bueno. Nos atendió JENNIFER ella nos ayudó mucho es una persona muy amable y amigable.! Gracias... Totalmente recomendado.

Hoy día fui al storage a organizar mis cosas para mudarme por la atención pésima de la anterior persona , y hoy me encuentra con una nueva persona llamada Jennifer excelente servicio!!🙏gracias Jennifer por tu servicios ,y súper amigable , felicidades public storage por cambiar tu personal para bien de todos, ahora no me mudo , me quedo en public storage!!

Lugar para guardar y almacenar todo tipo de cosas del hogar o lo que usted necesite guardar por un tiempo.

Angelina was really realistic about how many things each storage unit can hold. She was also very helpful in offering different storage options. If this location doesn’t have what you are looking for, she will take the time to explain the other Public Storage options and locations to you. In addition, when I needed to change units, she really helped me get the best deal. Thanks, Angelina!

Angelina has always been great!

Angelina is great, such a wonderful employee. She was a big help with last minute storage we needed and was very personable.

I was told that I needed to buy a lock when I signed up for a storage unit. So I paid approximately $20 for a lock that they sold in the office. Then, few months later I received a letter stating that all gates are being changed and that new locks will be provided free of charge. Old locks will be removed and left inside the storage unit. When I got the old lock, it is not usable. It doesn't work with my key. Either they did something to old lock to make it unusable, or they left the wrong lock from another unit. After the new gate was installed. I opened my unit and found a few boxes laying on the floor. Most likely this happened when the new gate being installed. Glass vase that I brought from overseas got shattered into pieces. Also, when I signed up I was told that I had to buy the insurance from them. So, I signed up for $15 a month. Later I started doing research online and realized that homeowners insurance already covers my personal belongings even if it's stored in a storage unit.

Angelina was super nice and answered all my questions. Great place clean!

Great service Angelina ✅. Property clean ✅ Honest✅ knowledgeable ✅ answered all my questions ✅ 5stars and beyond . Thank you 💪🏽

Never been

Angelina was great, she gave great customer service! Wish they had more carts/dolly’s available.

Angelina was awesome 😎

Great customer service both Brandon and Angelina are amazing people and if refer them to anyone.

Great experience! Angelina was super friendly and helpful with my account! 10/10 would recommend.

Wonderful check in and assistance. Clean and nice unit. Went out of her way to make sure that I had the right unit for my own needs.

Angelina is an Angel!!!

I’m not one who often writes reviews, but I went to the Alexandria S. Pickett Street Public Storage yesterday and wanted to call out Angelina for going above and beyond to help me out. I was looking for temporary storage for my boat and she explored all possible options at their facility. Unfortunately, they didn’t have anything at that particular location that met my needs, but she took the time to call other local Public Storage’s to find a solution. Customer service is a lost art and is an even rarer find when it comes to the world of storage units. Angelina is a star and would highly recommend anyone to check out this location.

Manager was all that and more will definitely refer people. Relief manager was just as good and both were extra friendly.

She's so professional, knowledgeable ad friendly. She's an angel!

Angelina was so amazing while I stored my belongings at this location. She is so professional and kind. From the moment I signed a contract to the time that I left, Angelina was the best! I had a great experience.

Very professional and nice staff. It was a quick and efficient process to get our storage unit.

Excellent service, Thank you

Angelina was great. She was very helpful and made things very easy

We use public storage quite often for our business and every time we come in we're greeted with big smiles for Anqelina. I would recommend using their services and clean facilities.

Angelina was amaxing great customer service

Ms Angelina has been very professional and helpful throughout our storage period. Great customer service also.

Very helpful, and patient.

Fast, efficient and friendly service! Thank you to Angelina for helping my boyfriend get a unit so quickly so we could unload the Uhaul before the rain. She was kind, friendly and very helpful!

A+ customer service. I had a complaint that wasn’t able to be handled by the on-site associates and was miffed because I couldn’t get hold of anyone on the corporate line. The regional manager tracked me down, gave me a call and fixed the issue. Thumbs up to the whole crew!

Today is a great day! Jasmine the customer service associate was so pleasant and heart warming. She assisted my needs directly and took my needs in to consideration. She went above and beyond to assist me. Customer service I can tell is her focal point. Jasmine not only assisted me in getting my unit, but walked me to the unit. Her skill was proficient and effective. Thanks Jasmine I will continue to work with you whenever I need a storage.

Angelina was very helpful and friendly great customer service fast and easy

Great experience, quick and easy! Thanks for your help!!

Angelina made it Quick and easy! Thank you !

Angelina was very informative and thorough, she made my visit and application very easy!!

ANGELINA AND SEBASTIAN WERE EXTREMELY HELPFUL AND VERY KIND PERFECT CUSTOMER SERVICE

Angelina was very helpful in getting me in my new storage unit. The process was quick and she did a great job at explaining all of the information to me!

Super convenient and reasonable. Friendly and helpful.

Angelina was prompt, courteous, and very helpful. We showed up early for our appointment and she took us by our storage unit, explaining all the nuances of rental as we worked our way to a review of the unit. Thank you Angelina

Angelina was very helpful.... we looked at units and rented the unit all within 15 minutes. Thanks Angelina we appreciate it.

The service toady with Angelina was great

Thanks for everything! Angelina was amazing, and did a great job The storage prices are cheaper then anywhere else around here.

Nice and helpful

Angelina and Sebastian were incredibly nice and helpful before and after when I went to check out my unit. Angelina called minutes within submitting my reservation to schedule and appointment and Sebastian walked me through step by step on accessing the unit and showing me where the carts were to help move things. He even went so far as to show me the timer lights in the hallway. Very friendly and a great customer service team!

Angelina provided excellent customer service in helping me get a storage unit.

Angelina was great, she is very helpful and knowledgeable, along with her great personality. Will definitely recommend this location to my friends. Thank you.

Angelina gave the best customer service I have ever experienced at public storage. Love that she was there to help me pick out the storage for my new move. Look forward to visiting her every time I have to go to my storage.

Angelina was a big help and thoroughly explained what products we were purchasing to make sure our furniture was properly stored safely

Angelina was very helpful and pleasant today when I got to the storage place.

Angelina did a fantastic job helping us with what we need! Great place, Great Service!

I came in today with a very sensitive issue. Angelina helped me along and promptly handled the correspondence to the building manager as I was there. She dealt with the issue with such professionalism and I really feel secure knowing it will be handled in a timely fashion. Great staff! I would recommend storing here.

Angelina was the customer service at the location she was very helpful and inviting and explained everything that I need to no pleasant experience

Customer service was superb! Angelina and Sebastian went above and beyond my highest expectation in doing there very best to ensure my experience with Public Storage was a pleasant one. Due to a very stressful moving process I was not able to make my scheduled time to complete the in person paperwork. Angelina and Sebastian were gracious enough to work with my schedule and help me select the perfect size unit. I am so very thankful that they were there to turn my day around! If you need storage in Alexandria and you value customer service, this is the location for you!

Angelina was our customer service rep at this location and from start to finish she made sure that we had all the necessary tools for a quick and easy move. She explained the whole storing process and showed us around the facility ! I 100% recommend this public storage location and am so grateful we had Angelina there to help us with our needs!

Everything worked out perfectly.

I moved my stuff here from out of state and boy was it stressful, I got to this location quite late, several hours after I ought to check in but thank God for a staff member here, her name is Angelina, who not only made sure that I got checked into my storage unit swiftly and promptly but also gave me contacts of local movers who were awesome and very helpful. I truly appreciate and very thankful the help I got from Angelina and the services I got from this location of Public storage. Will definitely recommend.

Ms Angelina was Awesome!! I came in, didn’t know the last thing about renting a storage space, she guided me through to the best package for myself and family!! I’m very thankful for the great Work and amazing people skills she promoted!! Kudos to Yah Ms Angelina👌🔥🔥

Angelina was fantastic! Made things very easy for me!

Public Storage is #1 in my book thanks public Storage

Easy, friendly, and efficient - a good experience throughout!

Do not buy into the false reviews on this place! I went online and rented a unit. No AC or cooling, pretty small, bare bones unit. Five months after I move in, I get an email that they're raising my rates by over 30%!!! I'm clearly livid giving that nothing that this place provides would warrant the new rate but their "contracts" say that they can and so they do. It's an incredibly misleading business practice to get you in the door with a bait and switch. Tried calling and speaking to someone about this. Never received a callback - no surprise there. This is my first time and last time renting with this company. I wish I had read the negative reviews instead of simply looking at the rating for this place. They clearly tell a different and more accurate story about this place. I'll also add that the timing of all the positive reviews raises questions about their authenticity with most of them lumped together around the same time frames. Buyer beware!!

Angelina and Sebastion were very helpful late on a Sunday afternoon-thank you very much for the great service!!!!!

The information given to me was in details. Nothing was left out and the customer service was great!

The worse! I came in April 2019 to get a small storage unit. The attendant really didn't want to be there by her attitude. I signed up for the unit $75 first month and 2nd month free, afterwards the gate code didn't work. She had to give me a temporary code ( red flag)! She proceeded to tell me I will have to call back on the weekend to have manager address it. So I put my things in the unit. A couple of months later I get a voicemail from my ex stating that I put something in her name and she was furious. Basically I put her down as my emergency contact but some how the chic that signed me put her as the unit owner. So when my payment was due not only was I getting calls but so was she. A big fiasco broke out because this attendant didn't do her job right at the start.

Angela was very easy to work with. She was very helpful.

Angie made sure we were in and out during the check-in process! Thank you!!

Angelina is one of a kind and her customer service skills is right on for the job she has and for the public she has to deal with on an everyday basis.

Great customer service. Fast, friendly service!!! Angie and Karen were wonderful!

Sebastian and Angelina were great employees, enjoyed my visits every time they were real helpful and knowledgeable about the units

Angelina and Sebastian are the best. They were very helpful. Best storage experience ever.

Angelina was very knowledgeable and professional extremely helpful.

Amazing service and clean storage area!

Angie was very helpful. Walked us through and showed us our options and she made the decision process easy. She was great

I have stored items here for 1 year. Staff is always pleasant and helpful, especially Angelina

It helps us store our things when we are moving

Angelina was very courteous and helpful

Professional, prompt, and very friendly service with Angelina. Competitive pricing. Excellent communication and very satisfied with the unit condition and property. Thank you!

Angelina knows her stuff... great job 👍🏾

Angelina was amazing. She was very quick and efficient. Angelina gave us 10star service I recommend storing with her

I served 20 years in the military and have my fair share of moves and storage! I could not be happier with the warm and welcome experience I just had checking in with Angelina! Not only did she help me when I called lost but when I arrived to a warm smile and quick yet effextive check-in it made this move feel so much easier. I know that we will keep this unit for a while evwn if its just to come by and say hi to this team. Haa Haa! Thank you Angelina!!!

Sebasian and Angelina were super helpful in helping me select the right unit and ensuring my storage needs were met!

Angelina was very accommodating, she waited after her shift so that we could get to the storage. Thank you!

The manager onsite was able to help me with my challenge of arriving onsite and the unit reserved was unavailable for my scheduled move in. I had movers waiting to load in to the storage unit and Angelina was very quick at resolving my issue and moving me into a smaller unit that would also work with the items I needed to store. The onsite resolution was great, I was very disappointed in the booking process and lack of unit reservation which added an expense I had not budgeted. I tried calling the regional director onsite but was unable to connect as office hours were weekdays. I decided to move in based on lack of options with my movers already on schedule, however when considering storage again, public storage will probably not be an option. I do appreciate Angelinas support and her being very helpful, as it is not often you receive good customer service.

Angelina was very very helpful and explained everything to me. She has wonderful positive smile made the day go much better. Store 20417

Angelina was absolutely amazing helping us with our storage we love her. Store number 20417.. And explained everything to us step by step..

I have to echo the experience of another customer [Terry]. My experience was very positive. Karen explained everything, showed the storage unit, gave me tips on storing my car that I had not thought about. I appreciated the service from her. Her personality was upbeat, quick and energetic. Price is reasonable and the unit was completely in order. Only 2 concerns: 1) I had to wait about 20 minutes even though I had an appointment, but I was warned that this might happen. 2) You have to get out of the car in order to activate the gate mechanism. This is no fun if there is rain or snow.

The Home Depot across the street did not have the type of box I was seeking so went to Public Storage. The staff helped me get the right box I needed. Glad it was available

This review is for the staff at the South Pickett store. They are an example of putting the customer first and being able to explain throughly how the rental works. Granted I was in a rush, I am very glad I did not neglect what they were explaining to me. Me and my wife would have be lost because moving day was very stressing for my $200 lamp was broken by the movers but anyways...Great low rates, and a variety of sizes the have here.

Angie was very attentive and professional, excellent customer service.

I rented a 10 x 10 storage space at this location and clearly do not know where the so-called great reviews come from. When I initially reserved the space, the office staff were onsite and the young man that showed me the space was very nice. The place is honestly old, cold in winter and hot in summer. It is not at all temperature controlled. I notified the location of my move out and the day of, I opened my storage unit to find that the ceiling had collapsed onto my belongings. I walked to the office to inform the property manager and no one was there. The clock on the door had a 1 pm return time. I left a voice mail message informing the office of the ceiling collapse and that I was there to move out. This was on February 2, 2019. No return call, nothing. I was moving into a new residence so I couldn't wait until 1 pm because the elevator was only available to me from 1 to 3 pm. Then, I receive an email claiming I owed a month's rent with late fees. I called the corporate office because I can never get anyone on the phone at that location. I finally spoke with someone, explained the situation, told of the ceiling collapse and was told not to worry that it would be taken care. Their idea of taking care of things is to send the bill to a collection agency. I was appalled. I have complained to the corporate office via the website hoping to hear from them before I have to pay this collection agency to avoid having this bogus bill show up on my credit report. This is Public Storage's way of stealing from you because they know we are all trying to protect our credit. I would not recommend this location to anyone. I thought that since it was in a relatively decent neighborhood that the service would be reflected in that. It wasn't. Pay more and get decent service. I should have.

I went to this public storage to pick up some supplies and Ms. Narleen was very helpful. Great location and amazing staff

This letter is to document and recognize the outstanding personality, work ethic and practices of Ms. Karen. From the very beginning, my encounters with Ms. Karen were always met with dignity and respect. My resulting personal experience at Public Storage, in large measure, has been due to her stellar customer service. Karen has what we call the “it” factor. Her spirit, approach, demeanor, and level of sensitivity to others can NOT be overstated. This sentiment is echoed and repeated over and over by others. She goes beyond the perimeters of her “position description” to deliver her personal best. She works without a net and is gracious in how she relates to others, even under pressure. She provides stability and comfort to me and my family as we navigate the stress and responsibility of storing personal and valuable belongings. Ms. Karen would be an asset to any organization.

buen servicio al cliente

Good place for storage, definitely using this place again if I need to... Great service!

Excelent experience I recommend this place for storage, the manager Narleen was really attentive.

denlea at the 20417 401s Pickett location was friendly and helpful made my experience hassle free

Heather was fantastic. Thorough, friendly, knowledgable.

Came to check out spaces will be coming back.

Got some merchandise and the service was quick fast and easy thanks again!

Worst storage place ever. No one is ever here at the offices, they lie when they said they would be back at a certain time and they don't. They take your driver licence in exchange of caddy then they leave without telling you and once again you are here waiting for someone to give you your driver license. The place is no warm in the winter and ti hit in the summer. Such a disappointment. When there is so many people looking for a job . Can't wait to get my staff asap and never come back. Horrible experience. Never again.

Just received a note that my rate was going up.... by 20%!!! I’ve only been a customer for about 5 months. I get the whole “need to occasionally raise rates” bit, but unless you’re going all in on a security outfit, coded doors, etc., 20% can’t be justified. Won’t be around much longer.

Karen was really helpful and nice. Location was great.

She was wonderful and very helpful and polite!!!!! Thanks for all of your help!!!!

Danielle was great thank you

I have stored here for a while now. Danielle has always been kind and helpful.

Danielle was very informative on my details.. Thanks!

Alexia was very friendly and helpful during the registration process.

Excellent customer service from Danielle today. She was very knowledgeable of everything and a great listener. Definetly recommend this property to anyone looking for storage.

We have used this place twice and both timesQ checked us in. He explained everything and was very helpful and professional. I’d recommend renting a storage unit here. Be aware it is not climate controlled.

Awesome customer service... Came in to get a small space and had a great time with Danielle. I like fun for no reason. :-j

Shaquam and Danielle have been nothing but amazing! Both when I came in to rent, anytime I needed a cart and also today when I came in to get a smaller space! Customer service here is always great

Came in today to rent a unit with my mother and was above pleased with the superb customer service that we received from Danielle, even tho she was under the weather, she really couldn't tell. Pleasant, smiling, and very knowledgeable. Would recommend this location to anyone. Danielle keep up the excellent work they would be a fool if they ever lose you.

I received extremely good and very accommodating service when I rented my storage unit. The staff was flexible in meeting my needs, extremely pleasant, courteous, and helpful.

Went into the store today to make a payment on my mother’s rental space at this location. She doesn’t rent at this one but I’m happy I came here. The guy Shaquam was very professional and pleasant. Shaquam had handled everything so quickly and made me feel like I was welcomed. I would definitely recommend customers to rent here.

I would like to commend your agent ShaQuam who helped me out tremendously. He was very pleasant, helpful, and knowledgeable. He was also beyond courtesy and patient with me. Whoever ShaQuam was trained by did a wonderful job. If this is indicative of your companies standards/policy I would graciously recommend others to your fine establishment.

I visited this location earlier today inquiring about pricing. The lady on duty was named Danielle and she was awesome! You could clearly tell she wasn't feeling well and still she gave me some of the best customer service I have received in a long time. I would have gotten a storage at her location but sadly she didn't have climate control. Come in and see Danielle she is best!

Danielle was helpful & knowledgeable

They refused to refund 1200$ to my dear friend who is an international student at Purdue. What are they gonna gain by putting a poor grad student in trouble? They suck. Don't use them.

They don't care about customer satisfaction, they only care about their business conscience, just wanna take your money... Avoid this place.

I have been to this location several times to buy all sorts of packing supplies and every time I go the manager Danielle is amazing! She always greets me with a smile and is a pure gem.

The staff is very friendly, professional and accommodating! Will suggest this facility to other family and friends!

Amanda was great! Extremely helpful on a blazing hot day. Spent plenty of time (outside even!) giving me all the nitty gritty details.

From the reservation to getting my unit code, it was all done in 30 minutes, thanks to Danielle, very knowledgeable and customer friendly.

Danielle was very helpful and her customer servicing was excellent she helped me with no problems

Good customer service and convenient location.

Amanda was very helpful with my moving needs. She knew exactly what size space to show me. I will definitely be back when it's time for my move because of Amanda.

I had a great experience. Danielle was wonderful and was very nice. Her professionalism and customer service was outstanding.

Amanda was such a big help when it came to my move. She was very polite and is definetly a great asset to the company.

Amanda was very helpful, polite, and efficient. Storage area was clean and well maintained. What more can you ask for? I'm pleased with this location, Amanda is a great asset to this location and public storage. I have already recommended this location to others.

Amanda is really nice. They open at 9:30 am. She was there early at 9. She helped me before they apen. She did not asked me to come back after 30 minutes.

Amanda and Danielle are awesome!

Great nearby location and reasonable price! Great customer service was provided by Amanda and she helped and answered all my questions!! Awesome job!!!

I Called & Spoke To Amanda She Was So Much Help, Very Nice & Respectful & Well Mannered, She Has Assisted Me In So Many Ways I Will Definitely Be Back Because Of Her. 🤗

Well i called first and got help from Danielle, which she was a lot of help and honestly the reason I was willing to pay more. Her customer service is great and she makes it comfortable to come here.

I had a wonderful experience at the 401 South Pickett St. Alexandria, VA location ...And happy that I decided to pick this location ..Ms .Danielle was awesome with my family and I ...patient good customer service from the time I called she was and is a five star....She explain everything to me made me feel secure with my. Things that I was bringing in ...and on top of that I needed help with my lock and she came out to help me with a smile ....She also called and introduced herself to me ....I love this location ....😘👍👍👍👍👍Thanks !

Courteous prompt service. Danielle was extremely efficient went above and beyond to help with an issue my bank created. She is special. Looks out for the company!! as well as the customer. Spoke with customer service and with Danielle's assistance the issue was resolved and l'm still a customer. Barb

Danielle was extremely courteous and quite helpful in showing me the best storage unit for my household items. She exemplified great management skills and made sure that I was equipped with any added/necessary boxes etc. I arrived perplexed but left with an assurance of relief. I highly recommend this storage facility.

I just wanted to thank Ms Danielle for being so helpful when came to public storage She was very nice. I was having a tough day but she was so polive and professional. She was at ease explaining everything to me.I wood send all my friends and family to public storage from just the exasperated I've had here.

The in-store public storage person, Ms Danielle, was professional, polite, nice and courteous. She explained everything to me and showed me the storage area that I was renting. This is a nice location, well lit, and the people here are professional & friendly. I highly recommend others to rent storage space here. Five stars for sure! Thanks!!

Using Public Storage was a last minute decision in a bad situation. I called up their customer service and they were so helpful. It was nice to speak with someone so kind and well informed when you are in the middle of a difficult predicament. I went to this location and the gentleman who helped me, Shaq, was so incredibly nice. He was kind and helpful and didn't mind that I arrived minutes before closing. The customer service experience was wonderful from beginning to end. Kindness is always appreciated, but especially when you are having a bad week. I highly recommend Public Storage and this location in particular.

Doing business Danielle was effortless and a very professional experience. She represents customer service like a fine art. The property was extremely well-maintained. I look forward to patronizing it.

Ask for Danielle, and you'll be in good hands.

I was at public storage at 401 S picket Street. The manager ( shaq) was warm, a very good personalities and good customer service i am very pleased with the service I got. It a good place to store.

Very good service and staff. Shaq and Danielle are great. Very pleasant and helpful.

Transitioning and moving is stressful but I found that this location is the best. Danielle was so sweet and helpful. I can't thank her enough for taking care of me.

Great customer service!

I appreciate the whole process eric helped me out and made my first experience in renting a storage space much easier then i expected

I am moving to Alexandria and was very stressed about what I would do. The staff at this location really helped feel at ease while I moved my stuff into storage. Great experience! I would definitely recommend this place to anyone who needs to store anything in the area! Thank you Public Storage!

Because of the$100.rent for the first month

Great place! Clean and professional!

Shaq helped me out, he was extremely helpful and flexible even though I got here close to closing time. Recommend for excellent customer service

Shaq was very helpful with my moving needs. He was very professional and courteous. I appreciated his help.

Canh was super efficient and friendly. Excellent customer service. Very knowledgable.

Was very clean and well organized super enjoyable experience. Also I would like to add the wonderful customer service that was giving by Shaq, he was very knowledgeable with all questions I had about the facilities policy. From my experience I had with the customer service I would most likely recommend the use to a friend in the future.

Danielle and others were very helpful. I am very happy I found this location.

Wonderful experience at this location. The facility is conveniently located and I received top-notch service from Danielle. Highly recommend!

Shaw is a friendly, informed employee. He answered my questions before I could ask them.

We are a nonprofit, and it was the first time renting a storage unit. The process was smooth, Danielle the rep was AWESOME, explained everything great, showed us the place, i asked to see different sizes and she was polite. I found the place clean, organized, easy to access. Will definitely recommend!

Danielle was absolutely great. She was very patient and understanding.

The facility is clean and the people are friendly however the corporate office raised the rent suddenly by over $50! Now granted, the first few years the rent went up 7-13 dollars but a sudden increase like $50 is absurd. I moved out and got a guarantee on increases from another firm. Aside from the cost adjustment, I didn't experience any other issue. But woe to the customer who may be deployed and can't move and must eat that new rate.

Awesome staff and facility. Danielle and Tierney were great.

Danielle was an absolute pleasure to deal with! The entire process was efficient and effortless. This is also the cleanest self storage facility I have ever seen.

This was my first experience with a storage facility. Shaq was really helpful.

Great service! Only bad thing is price goes up after certain time.

Awesome service. SHAQ makes this big corporate facility feel like a small family owned business. He's very attentive and patiently answered all my questions. THANKS SHAQ!

Great service You need more people like Danielle & Shaq They were Excellent!!!!!!!!!!!!

My experience was great :) . They have really good deals around this time and my property manager Shaq was really helpful . I would defiantly recommend them to anyone !

Shaq, has been great and most helpful in renting me my unit I will recommend all my family and friends to this location. He take pride in his works.

The paperwork takes a while but I assume that's the case for any storage place. Shaq was very pleasant and helpful.

I was greeted with friendly service at this location. I remember the one manager Shaq here from another PS location, however he was helping somene else already. It was Danielle who helped me with grade A service as well. I didn't need storage buy for anyone who does, this would be one of the places to try first!

The first time I deal with the public storage was today noon. The service was very comfortable and friendly. Also Shaq was very cooperative and honest. Thank you Shaq.

We had a large unit to store all of our furniture while house hunting. The units drywall was crumbling and debris falling on everything. We did cover everything in plastic so wasnt too bad. There are cheaper alternatives you have yo shop around

I truly happy for your friendly approch and proffecinal customer service keep it up Mr ANJUM.

I was assisted by Shaq at this location. He made sure that I had what was needed in order to move in my property into storage. In addition, he thoroughly explained the process and didn't rush me. Quality customer service!

Shaq was courteous and professional.

My boyfriend and I had a great experience with Public Storage. The customer service was great and everything was very easy and efficient. Shaq was extremely helpful and really knew his job, he made it very easy for me to get the right storage space we needed. The paper work was explained very well and in a very professional way. Shaq even looked around at other Public Storage locations in order to find me the best deal, We ended up staying with his store due to his customer care and streamlined / transparent service. Awesome employee and very considerate and helpful. The unit was clean and easy to access and the month to month rental is very convenient.

WORST CUSTOMER SERVICE E-V-E-R!!! I walked up 2 the door during biz hrs & the door was locked but employee inside. I looked inside & he got up & opened the door. He must've been upset that his snooze-time was interrupted bcuz he was rude the entire time. Ex. Another customer came in after me & he stopped & helped the other person then turned back 2 me & said he wasn't going 2 help me! The employee named, Anjur, insulted me saying he wasn't doing biz w/me bcuz my head couldn't comprehend his broken language & poor communication skills!!! SAY WHAT??? THIS MAN IS CRAZY!!! The company looses business over foolishness like this!!!

Shawnta's Customer service awesome. She was patient and happily answered all our questions. She also has a good sense of humour which definitely made my stay here memorable. Thanks Shawnta for the great customer service.

Shaq and Arjum i just want to say thanking you very much for all your great help

I Has To Stop In For A Box I Needed To Ship Overseas In A Hurry, However my Size Was Not Available But The Managers Here Were Able To Help As Much As Possible. Plus, I Know How Much Shaq Is For Customers When I Encountered This Manager at another Location. Thanks Again !!

Anjum and Shaq are very knowledgeable and helpful. Customer Service 5 Stars!!

Shaq was very professional and handled my request promptly. The property is well kept.

Shaq is a polite individual who assisted me with considering storage needs for August. Base on his services this far i rate this location 5 stars

Shaq and Anjum were great. The facility was clean and easy to get to. The service was very polite and professional by both gentleman I worked with. I would highly recommend this storage to anyone needing this type of service.

SHAQ was very professional, attentive, and accomdating. He answered all questions with knowledge and clarity as he explained the various options Public Storage availables. I would be remiss in not mentioning he was courteous and gregarious considering he had to work on Mother's Day. Thanks, Shaq!

very nice people willing to help! specially person name of Mr. Inslam. Highly recommend to others. clean and friendly!

Very clean and excellent place. Kitwan's customer service is impressive. Recommend this place highly.

Kitwan is an excellent person. You have a great employee thank you for your sevices kitwan

Excellent Service and Kitwan is always helpful and professional

clean and well kept place.....great customer service. amazing space and the price was reasonable...there is always a person available for help. Kitwan and all the other rep...were very helpful.

Excellent and clean, well organized place....customers service was outstanding....kudos to Kitwan, he was very helpful and knowledgeable of the area.

He is very nice and helpful to me this morning..

The team are excellent to work with and very professional ...and will definitely recommend a friend or family member to this storage...I've been a customer the p pass 3 year's and still satisfied...Bravo team A

The service is great...thank you

Mr Harrington was a very good person to work with,he knows how to provide great customer service in every area,he is a great asset to your company. Thank you Ms Mary Reeves

experience was great I felt very comfortable

The service in this Public Storage is excellent. The managers are trying hard to give good service to all customers moving in and out of the unit. I definitely recommend this to anybody who are new in town or living here for a while.

Great Customer Serives !! if you need a place store your things I recommend this place ask for Kitwan or Anjum

Mister Kirwan give me the best costume service I ever received. Really friendly and he really took his time to explain to me all my opinions.

Facility is great. Very easy

Kitwan was very knowledgeable and helpful.

The experience was great and the customer service was awesome.

Kirwan has always been kind to me the 3 yrs I've been here. Keep up the good wirk, I appreciate you!

The service was great .

We had great service at this location

Kitwan does great job and he is very nice.

Shawnta provided me with great service.She was extremely helpful and cheerful. She had the answers for every question I had. Awesome employee!!!

Kitwan is really great and keeps the property clean. He also gives excellent customer service.

Mimi took the time to show us the available spaces to make sure tilt would work for us. Helpful, friendly and patient. Her and the manager apologized that some light switches were broken and assured us they were working on getting it fixed before we even asked. I highly recommend this storage facility!

I was blown away by the service. These guys really make me feel at home here!

Kitwan i like the service the guys is gi me to me all stores claen

My wife and I are new to this area. The Manager at this facility (Kitwan), has been/ exeptionally kind and helpful. The advice he gave us has been deeply appreciated.

Kitwan and team is really great, they give excellent customer service.

My experience with Public Storage has always been awesome. Mimi's customer service is awesome. She was detailed when giving information in helping me make the best decision on the space that would fit best for me. I had no questions because she covered everything that I needed to know. I will always choose Public Storage for my storage needs.

I want to thank Mimi for being so patient and helpful. I was having a bad day and dreading even needing a storage unit, but she made the research painless and I needed it. Thank you again!

I was assisted by the property manager, Kitwan Harrington. He was friendly, very helpful and knowledgeable. The property was well kept and the unit that I was shown was clean. Even though, I realized renting a unit closer to my house was best, Kitwan still went the extra mile to answer my questions. Because of his help, my rental process at the other location was smooth. Thanks!!! Great job!

The property was clean and well kept and the property manager was very nice and professional. I would recommend this location to anyone one I know. Manager was informative and seemed to take pride in his job.

Emily Stambaugh is very knowledgeable about her products and for what she does. I came in to buy shrink wrap for moving and she showed me the right one to use! Thank you Emily!!! Great job!!!