Public Storage Self-Storage Units at 370 Holland Lane, Alexandria, VA

A year later and still very nice and clean Definitely recommend this store

Hundreds of units without any cart being available at any given time even when nobody is in the whole storage building!! Brought this to the attention of the manager since it took us sometimes even an hour waiting and searching for a cart. With a rude and unprofessional attitude he said because it is a “public place”, we have only a total of 3 carts because when we add more they get stolen!!!!! What???!! You charge me more than $300 per month and say it is a public place and you don’t provide carts???!!!! How did you come up with the magic number of 3 cart in order to prevent them from being stolen??? He eventually closed the door on us because he didn’t want to respond. Additionally the AC thermostat temperature is set on very high because it does feel really warm inside. I recommend to avoid this place.

William at Holland Ln was such a pleasure to work with. He assisted me with finding the perfect unit best suited for my needs, gave me a tour of the grounds and provided ample instructions to ensure I left with no doubts. Well done !! :)

Our storage unit is next door to the Air Conditioner. Well, this created a problem when a large puddle formed on the floor of our unit. When we brought this to the attention of the front desk, Public Storage took full accountability. We were helped by William, a very kind person. He not only assisted us with moving our items out of the unit, but he upgraded us to a better unit while honoring our current price. Since we’re on a budget (as this unit is used to store supplies for a non-profit Bible educational work) that meant a lot to us. William really made it right- that’s great customer service! Thank you Public Storage!

Great Customer service!! India was a pleasure to work with and made sure my experience was quick and easy 😃

Great experience!

India was great and made the check in process really smooth!

India was very nice and friendly. She helped go through the application in a very short time. I had a bad experience in another public storage so i would recommend them to hire more people like India.

We recently rented a storage unit from this facility. On our first day, we arrive and unload an entire truckload onto the carts. The employee walks by as we are doing this and smiles at us. We get inside the building only to find a sign over the elevator button saying that it is out of order and that we must use the stairs for access to the basement and 2nd floor (where our unit was). We were not able to find the door to the stairwell, which ended up being on the exterior of the building and completely unmarked. We went to find the employee to please assign us to a different unit or at least help us find the stairs and he refuses to speak to us because he was sitting on his car “on lunch” at 3:50 in the afternoon. Highly unprofessional

I had India show me around multiple spaces that I wanted to see and she was super patient with me. I appreciated the impeccable service I received from her!

India was very helpful..appreciate the service

India was great! She explained everything to me, walked me through the whole process. I downloaded the app and it was really easy. This place is clean and so close to my home.

Outstanding customer service

Great customer service!

India was so helpful. I swear if it wasn’t for her my move would have been 10x harder. Thank you and some one give that young lady a raise

Wow I wanna store all my things here!!!

I went there to get pricing on a unit and India did an amazing job.Her customer service was out of this world I would definitely be going back to give me services.

I called in inquiring about a unit. India provided me with great service and very detailed information.

I walked in today inquiring about a new storage unit for my items, India (in fact I didn’t know was new there til conversation) was a big help. She was able to point me in the right direction with plenty of information known about PS.

Angel provided great service at the front desk. Thanks again!

Angel is just the best!! Not just efficient and knowledgeable, but super friendly and kind. Highly recommend. Units are clean and new and well organised. Great service!

I went in to purchase some boxes and received the best customer service from Angel. She was very professional, mannerable and also made my experience so much easier to select what sizes boxes I needed. Thanks Angel appreciate you.. Great customer service.

Angel was awesome 👏🏾 👏🏾👏🏾! Thank you so much for such a seamless process!

Been rented here awhile and the property is always clean! The staff is very helpful and polite! Definitely will recommend

Great location young lady at the front desk is amazing Angel

I came here to buy some packing supplies and the young lady named Angel was pleasant and very helpful when I asked her questions about a box size and inquired about a storage unit.

Ms. Angel, at Public Storage, located at 370 Holland Ln., in Alexandria, VA. has excellent customer service skills. She was very friendly, patient, and helpful in helping us find what we were looking for. Angel knows her stuff; we intend to use Public Storage again in the future because of this.

We have had a unit for our nonprofit for a few years and we have always had a great experience. Jazmin has been amazing to work with.

Jasmine Thank You So Much For Helping Me Find Exactly What I Needed, You Were Great!

Thanks Ms. Jaz for all your help! You’ve been awesome!

The team at this location is very helpful. They directed me to my storage unit and made sure I didn't need anything. If you are looking for a storage facility or need moving supplies in Alexandria VA, come to Public Storage.

So I've had this storage for a year and it has been a God send. While some things haven't been to my liking, one thing has been constant, Jazsmine. She has been there from the beginning with an amazing smile, through my frustrations and everything else. She goes above and beyond. She not only deserves a raise, but to be recognized for her stellar service. She always seems to be there too. Never once have I been to voice-mail. It's always her with a smile. Make sure you all know what you have in this employee.

There is no one in the office when you move out. I tried on 4 separate occasions on 3 different days to get in touch with someone and no one was available. This resulted in me paying 200 dollars for a storage unit I did not use. Very disappointed in their service.

Lovely facility and staff is amazing

I had an amazing experience with Jazsmin. I came in asking questions and she was very knowledgeable. I will be back to rent with her!

Thanks jazsmin for help with the purchase of my packing supplies. She's awesome!

Adria Attidore showed great customer service and was willing to go above and beyond to make sure all my needs were met.

We had an wonderful experience with Jazsmin at public storage. We're in the process of moving. Jazsmin was extremely knowledgeable and accomodating in regard of the necessary packaging needed.

Jazsmin was a pure pleasure she's such a sweet soul.

Manny was very helpful an I love his service Thank you .

We have had our storage unit for almost 4 years now and have to say that we are very pleased and satisfied with the service. We want to especially thank Jasmine for all of her help she has provided. She has been very helpful, knowledgeable and friendly. My wife and I will continue to do business with Public Storage because of the great people you have like Jasmine. Thank you and keep up with the fantastic work.

The staff at this location was extremely helpful and pleasant.

Jasmine was excellent at Public Storage. She worked with me in advance to schedule a time to come in and was patient and responsive to questions and concerns. There are excellent covid protocols in place. Jasmine went above and beyond! Highly recommend renting space and storing here!!

My experience with Adria (I hope I spelled it right) was impeccable! She explained everything in great detail. Loved working with her!

I would just like to say that your employee Adria Attidore showed Outstanding customer service for Me and my Mom, she Very helpful in assisting us with our needs and we believe that she should be commended for her great Customer Service…..And we Thank Her immensely.

Do you have any small storage units available at the 370 Holland Ln location in Alexandria, VA? If so what is the cost?

From move-in to move-out, Jazsmin went out of her way to provide exceptional customer service. I needed a short-term unit rental on short-notice and everything was taken care of so professionally. I could not be happier with the service I received. Thank you!!!

Service was great!

I’ve had horrible experiences with storage companies in this area. This Public Storage location must’ve had a master class on etiquette because I AM IMPRESSED!! The entire process was easy! Thank you so much ladies for helping me pick the correct sized unit for my belongings!

Great customer service, clean units, and beautiful atmosphere. I would definitely recommend to friends and family.

Definitely recommend. Easy, fast, and staff is great. Lonnie and Jaszmin were extremely helpful!

Love the location, clean and lots of light to see at night.. Thank you to Jazsmine the property manager for making my experience easy, helping me find the right unit to store my items.. will recommend..

I had a 40% increase in my storage price in 16 months, and the price that they have on their website for the same storage is lower than the one that I got the first time. I have called several times, the first time they gave a discount for three months, but now they say that they cannot reduce the price. As I am not in the US now, I cannot take out my stuff from there, but I will never use it again. I do not recommend this storage, in a country with inflation of 1,25%, to have an increase of 40% is unbelieve, and I do not like the lack of care of this company for their clients.

This facility has provided an amazing customer service. Awesome professional service followed with knowledgeable staff Jazsmine and Teddy. They where friendly and welcoming and assisted me when needed. Highly recommend coming here.

I had a good experience at this public storage and highly recommend it. Everyone is super helpful there provided me with all the help and information I needed, aiding in boxes and the general storage space. Nice employee i believe teddy was his name assisted me. def recommend this location to anyone

This place is great for shipping supplies! Jaszmin was amazing - she was knowledgeable and so helpful throughout my entire transaction. Highly recommend! 👍

Jazsmin was amazing! This was my first time renting a unit and she guided me through the process to help me find exactly what I needed. She also gave me tips on how to pack the unit! I couldn’t be happier with my experience. Thank you!

The process of renting here was seamless. I did everything online. If I had any questions or concerns, they were able to assist and in a timely manner. I also liked that I didn’t have to be concerned with providing a lock. There is one located on the inside of the unit. I did have to adjust to a bigger unit but I was able to do that the following day. Kudos.

Quick and easy process. Fatima did a great job explaining the whole process of renting a storage unit.

Quick, easy, convenient!!! Couldn’t ask for a better place. Jazsmin is amazing and always on point. She helped me setup and check out. I had never done this before and she held my hand through the whole process. Location feels safe.

Fatima was super helpful and patient with my questions about Public Storage. She gave a great tour that showed how easy it would be to work with Public Storage for my needs. I haven’t rented with them yet, but this level of service is hard to beat.

My experience was awesome I want to that the manager Jazsmin fit helping my family with our swift move from the west coast that’s for all your help and I will be back soon thanks in advance

Fatima was extremely helpful and considerate. It was an overall great experience!

Sadyah was so nice and was so helpful!

Relocating and needed info in regards to size of different units, Jasmine was a great help.

My experience at Public Storage was great. Sadyah was very friendly in helping with all of my questions and also helped in purchasing some boxes.

Came to order some boxes for my small business.

The location itself is fine, easy to find and navigate, which saved me from rating my experience with them as 1 star, but Public Storage corporate business practices are really disappointing. In the contract they have you sign, it says that they can raise the rent at any time with 30 days written notice to you. That's fine and pretty standard. Right after 6 months of renting with them, my rent increased from $317 to $387 (22% increase). I spoke with them to ask why and they said that after 6 months, customers are subject to a rental increase. This sounds like a policy they practice, so if they know that they will be increasing your rent after 6 months per corporate policy, they should tell you up front. I planned my family's budget taking into account the $317 monthly rent I would need to pay for storage. If they KNEW they would increase the rent automatically in 6 months, they should've told me when I was starting my rental that this would be the case so that I could plan accordingly. This isn't technically illegal or against what is in our contract, but really it's a dishonest business practice. If you know for a fact that you will be increasing the price your customers will be paying after their first 6 months, you should tell them up front. Kind of feels like they wait until they know you'll be a long-term renter and once they categorize you as a long-term renter, they'll automatically increase your rent since they know how much cost, time, and effort it would take you to find a new storage place, move out of your current storage unit, and move into a new one. In the end, I have to keep renting with them and paying the increased rent since I am temporarily away from Alexandria, so even if I wanted to go through the trouble of finding a new storage place and moving all my stuff, I couldn't since I'd need to fly back to the area to do so. Overall, just disappointed with Public Storage corporate business policy & practices.

Jazsmine was amazing ..I had great time she was very accommodating to my schedule. Thank you so much 🤗.

I came in recently just to purchase some packing supplies and the staff was so nice and helpful! You never know how far simply being kind can go. 😊

Great location with exceptional customer service made my storage need simple and fas.

Had a great experience here. The check in and customer service of Ronnie was fantastic. Very responsive to any needs and very knowledgeable. I would recommend this property!

Came in to find out about the sizes and prices. I will be back to rent a space. Jasmine and Ronnie have great customer service.

I’v used this Holland Lane location for over 10 years. Their service is incredible and David is always so helpful whenever we call upon him for assistance. Thank you, David for making it so easy!!

OMG!! Can we just talk about how kind,patient, humble, & sweet Ms.Jen was!?? She was absolutely outstanding! Will never use another storage company because of her!! THANKS JEN!! 😘💕

Dave was exceptionally professional, knowledgeable, and helpful resolving a billing issue with my storage unit today. He consistently provides great customer service. Public Storage at 370 Holland Lane, Alexandria, VA is a great choice for anyone looking for a storage unit.

Dave and Jasmin have both been especially courteous and professional over the multiple years I have used this facility. Parking is a breeze, location (for me) is great and the place is always clean and secure. Happy to be doing business with these guys.

David was very helpful. This is my first experience with storage and he made me comfortable with the process.

A month before my move-in date I reserved a climate controlled storage unit at this location. They sent an email to me the day before I was supposed to move in reaffirming my reservation. When I arrived the next day they said the storage unit was taken and only a non-climate controlled unit with the same dimensions was available. This is unacceptable.

They cancelled our reservation last minute (we found out when we got there) and weren't being helpful in resolving the issue.

I can’t recommend this location enough, and I haven’t even used this facility that long. Moving/deploying is generally stressful, even for military folks that have done it a number of times. Dave was hands down the best person to correspond with to secure the right unit. When I needed to transfer to a bigger spot, he found every best deal he could and more. The customer service is outstanding, location is secure, and the entire process from the get-go was way easier than I anticipated — and I can’t say enough good things for how smooth the process has been (so stress-free and that is a lot coming from the military!). Definitely 10 stars out of 5, would recommend to anyone that is looking for a storage unit in the area (or even out of the area! Worth it!).

Jazsmin was AMAZING! She has went above and beyond my needs and expectations. From helping me rent the space to helping me with my packing supplies. Thanks Jazsmin for all your help!

David was the best, very transparent throughout the process. I was worried about the whole process and getting to my unit in time for movers. No issues whatsoever.

I visited this location today to rent a storage unit. The representative David was very professional & informative. I would recommend this place over & over due to the amazing customer service.

David was super helpful getting me set up with both a storage unit and all the supplies I needed for moving. Great customer service!

My wife and I have used this facility for several years. It is extremely convenient for us but we appreciate the safety and cleanliness of the building as our primary considerations. The staff are wonderful and the overall experience of working with them has been excellent. They deserve our highest recommendation.

David was awesome in handling my requests. Very knowledgeable and informative. Made the process so easy. The place is highly secured with two gates and security on elevators. Recommend!

Dave was really nice and helpful over the phone! I would rent a storage space here again if I needed it.

The overall facility appears clean, neat, secure, safe, and well run. Excellent service and advice by David--he is professional, knowledgeable, and extremely helpful. Highly recommend this storage location for your storage needs.

David is awesome! I've visited the store multiple times for packing materials. He has consistently been helpful meeting all my requirements. Thank you!

Staff here were incredibly kind and helpful! Sasha and Shaq helped us set up our unit and were very professional and helpful. Would highly recommend.

Staff was great, thanks

Great service. Very helpful.

Got a roll of tape and the man there was very sociable. Coming for boxes soon.

David was great! Great customer service!

As I've only just recently begin using this Public Storage facility (approximately 2 months now), I must admit that already I am amazed by the experiences I've had thus far, not only with the helpful services here, but also with the selections of boxes and other items necessary for my contents. As a reseller, I am in constant need of storage boxes and entry accessibility, a safe and well lit clean environment, and a staff that is attentive and courtesy to my needs. This is where Sasha (she's the manager) and David come in. Firstly, Sasha is usually the one here most of all (can you believe that?) and insists on running a very top-notch operation and sees to it that it remains fully functional - and clean (can you tell I have a thing for clean? lol) Anyway, she's also a joy to speak with and a good listener. Secondly, David is probably one of the best DIY'ers on the job! I've seen him personally attend to matters that he could have easily passed on to others or made some lame excuse for not doing anything, yet, he pitches right in to solve whatever he can. Literally this very morning, he took it upon himself to fix a door that was a bit problematic when using. Where can we often find such initiative as that? In closing, I just want to say that I couldn't be more pleased with my decision to store my stuff here and am delightful and thankful to have such nice people here working. Sorely in this day and age, can one find this type of help and cooperation. Thankfully, at least here you can. So Thanks again guys and keep up the good work!!

Friendly staff and convenient location. Super-clean. I would recommend to a friend.

Ms. Shasha was very nice and helpful. Pleasure doing business with her

Can you drive to the front of your storage unit?

Great service! David got me set up and ready to go - no problems! Clean facilities, excellent customer service, great prices. Can't go wrong.

We called the 800 number and very quickly found a unit close to us with a one-month free promotion. We immediately received a call from David and headed over to see the unit. It was very clean, climate conditioned, with an elevator. David was amazing—personable, professional and informed. Great customer service.

Very friendly, pleasant and helpful staff!!!

Sasha and Kristine are amazing! We moved to Germany and had some challenges with our move. They went above and beyond with great customer service to help me. The units and facility are great and safe.

Avoid at all costs

Super staff!

Vey clean facilities very friendly staff .Sasha is the best

Boxes are available at different sizes and fair pricing. Purchased some extra supplies I needed

Sasha is wonderful, she explained everything clearly. Appreciate the good service.

Well-run facility. Sebastian and David are friendly, helpful and professional. Facility is clean and organized.

Excellent service, clean and convenient.

Very friendly and professional team, thank you!

Very professional and friendly

So helpful, friendly, and patient with check-in. Really made this stressful process so much more bearable.

Dave was very helpful and got squared away quickly. Great operation

Very helpful staff and easy move in. Clean and secure facilities.

David is the best

Sasha was effervescent and professional! She helped me find the right storage locker and answered all questions in a polite, pleasant and professional manner. I was delighted!

Sasha is awesome. The facility is always clean! Great location as well. You won’t go wrong storing here!

Thanks to Sasha we got in early with my moving truck and made the job much easier!!!

Overall positive experience.... place is clean, staff is friendly, especially Sasha.... only 🙄 was after touting how accessible facilty is I showed up and sign said OOO until 3 pm, a 20 minute inconvenience for me. But would recommend anyway, especially because Sasha is a customer service superstar.

Best experience ever

Great service! Nice staff thanks for all the help!

Great location and convenient

BEWARE!!! Had water leak in our unit, had damage to our belongings. PS made it extremely difficult to move our items to a new unit once we discovered the problem. They offered no help whatsoever, in fact they got crabby because it was nearing the time of their office closing. The rental insurance company offered never called us back after multiple attempts to reach them. We were never compensated for our items or our time. Our monthly rental price increased ridiculously over the 15 months we were there. We were also told when we moved in that our rent would be pro-rated upon moving out. NOT TRUE. This place is a deceptive disaster.

Sasha was Great/professional overall good experience

This place it has good service , I like it

Came here to get merchandise for a move friendly staff and a clean facility! Also very knowledgeable about packing supplies thanks again!

Great support, really helpful.

Great service from the staff! A1

Sasha is amazing. We made a reservation and received a call within minutes to schedule our move in. When we arrived she was very personable and engaging. Customer service is second to none. She made our move in easy and pain free. Highly recommend this storage facility and I would definitely recommend you ask for Sasha!!!

Sasha was very helpful and made the process extremely easy.

Have rented for two years, Sasha and Jackie have been most helpful, very customer friendly and very pleasant with whom to work! Public Storage is lucky to have them on their staff! They are the role models for all storage facilities!

Very professional and helpful! One of the best experiences that I have ever had with this type of business

Sasha gave awesome customer service. She was very patient and answered all my questions. She made sure I was familiar with the facility.

The staff at Public Storage off Holland Lane are by far the best of the best! The front desk reached out to us to make sure we got a unit before March 1, and for that, we are forever grateful! That is how customer service is done, and, done right. We will always come back to this specific location because of the care and concern they have for their customers. We will be referring everyone we know to rent a unit from them!

Update, I am a second time customer, a year later the customer service rep. Sasha remember me and made setting up another unit very easy. Great location, easy access, cleaner than most facilities I have used.

I came into the store inquiring about storage options for my upcoming move. The customer service was excellent. The representative seemed very knowledgeable and answered all of my questions with ease. I must admit, I was a little hesitant from the horror stories that I had heard about storage places, but now I am actually relieved. I will be using Public Storage for my storage needs.

Sasha was great - she called me ahead of time to make sure everything was OK regarding my reservation, and when I arrived she was professional, courteous, and extremely helpful. This facility's awesome staff actually talks to you - definitely the exception, not the norm nowadays! Great location also. Highly recommended!

Came in hot boxes for my move and they also gave me good advice on how to pack some very valuable items. Thanks again sasha and lakesha you ladies are amazingly

Sasha was a great help! She made it simple, stress free, and was super friendly!

Everyone was super helpful and friendly. Came from another location where the experience was not so wonderful to say the least. Really happy and grateful Jackie and Sasha were wonderful.

Sasha was very friendly and helpful.

Sasha made the check-in experience very quick and pleasant! The facility exceeded expectations!

Sasha helped me in my time of need - finding a space to put my valuables after my apartment flooded. She was so kind, and very understanding. Whole process took under 30 minutes! Excellent service! :)

Sasha was great. Very helpful. Made the experience easy. Quick in and out in 30 minutes tops!

Deepest thanks to Sam for making our Public Storage experience as smooth as possible. He professionally and succinctly shepherded us through the entire rental process and made sure we were 100% satisfied, and we are. Building and units are clean and ready to go. Hallways are brightly lit and nicely climate controlled. Our highest recommendation for anyone looking for storage. Your precious family heirlooms will have a safe and secure home. And again, thanks to Sam for all his help!

Public Storage is great! They were open and available on a Sunday and able to take a walk in appointment for a storage unit. The property is nice and clean, and Sam's customer service was excellent! It is also very secure. We're very happy with our decision to rent a storage unit here.

Sasha was AMAZING by all standards!

Good Customer services, staff was friendly, I strongly recommond to every one to get here and reserve storsge, the Agent SAM was absouloutly friendly,

I had a great experience, it was quick, easy and painless to get a unit! All thanks to Sasha!

Shasha is bright, personable, and helpful. Made the move-in process very simple.

Sasha is simply terrific. If I owned a company, I'd come looking for her as one of the first emplyees to hire. Or, I happily would work for her. She makes the whole stressful experience of moving better. She knows her job and represents this company and location extremely well. Glad I came back to this clean, well-run facility again.

Very professional assistance from the on-duty team-member, Nareel. She walked us thru the options and helped us quickly find the unit that met our storage needs.

Great place, I had no issues the whole time I used them for storage.

Came in to get change for a meter great clean location. If I ever need a storage unit I would come here thank you

Customer Svc Rep Sasha was extremely helpful, customer focused and wonderful to work with - facility is extremely clean and well laid out

This facility is extremely clean and well run. Sasha who manages the location is top notch! She goes above and beyond to give excellent customer service. She is extremely knowledgeable and makes the entire process easy and stress-free!

Sasha was a delight to work with! Easy set up and convenient location. Thanks!

Sasha was a patient, knowledgeable professional. We found the space we needed and purchased supplies for packing. Positive experience.

Sasha truly defines topnotch customer service! Convenient location, very clean facility.

Came in to buy boxes ,great customer service and great location

Reasonably priced

Sasha is a tremendous asset for this property. Great example of customer service!

Great experience from the very beginning! Engaged with Sasha on three separate occasions over a two-day period; twice in person and once via phone. She is very professional, informative, and customer-oriented. She anticipated most of the questions I would have and provided answers before I could ask, and of the questions I did ask, she had prompt, satisfactory answers. She in particular was essential in solidifying my level of comfort with using a storage facility, and quite frankly was one of the main reasons I elected to go with Public Storage. Thanks Sasha!

I have rented storage units at many locations over the past 20 years and I can honestly say that Sasha is by far the most professional location manager I've done business with. After I expressed interest in the Alexandria location, Sasha contacted me over the phone to ensure that she would be in the office when I visited to view the rental unit. Once there, Sasha greeted me and worked with me to get everything set up. Sasha answered all of my questions, was patient with me, and assisted me to the very end of the transaction. She was literally standing next to me when I entered the facility code for the first time in case I needed her help. Also, the appearance of the property definitely reflected Sasha's managerial expertise. The location was neat and clean which was a deciding factor in my decision to rent a unit from this location. This was by far the most positive experience I've had of any storage facility locations I've visited in the past two decades. Thank you Sasha, so much for your assistance! Happy New Year!! :-)

Great place! Sasha at the front desk is friendly, professional and efficient. The storage units are clean, safe and easy to access.

Brittany was great. Walked me through everything. No issues! Took advantage of the Labor Day sale. Glad to have the space now I can downsize without worry.

Hurricane Irma in Florida caused me to arrive at this location ahead of schedule and unannounced, and Sasha could not have been more responsive, helpful, professional, and courteous in setting me up with a storage unit. She is an absolutely superb representative of the Public Storage brand. Kudos also to Brittany, who worked with me to set up the details of the check-in appointment. After my initial call, Brittany followed up with multiple phone calls in the span of a few days to ensure continuity of planning for my move-in. A fantastic experience overall so far with Public Storage, thanks to Sasha and Brittany!

Clean place and sevvice is good. Also good security and good temperature inside.

I love this storage place n the ladies are Awesome thanks Sasha u are always a big help!

Recently purchased boxes and tape for my move and the customer service was SUPERB!!! IT superseded my expectations. Location is beautiful as well.

The best thing about this storage facility is the customer service, most especially Sasha. Also, it is clean, orderly. I appreciate the recent security measures added when entering and leaving the property. I only wish there was some place where trash could be disposed of.

Sasha was very helpful, polite and thorough. My unit is spacious. However, my concern is that the exterior doors are not kept locked. Also I visited the unit today and encountered someone whose items got wet in their unit. Unfortunately, I am not able to check my unit for several weeks because I will be out of town. I would genuinely hate if my possessions suffered damage during this last storm. I was not warned of this possibility.

The customer service at this location is excellent! I was greeted with a warm welcome by the young lady Kayla. Came in to get a few boxes to move. I did not know they also sell mattress covers, until the young lady told me all they carry that would help me in my moving process. Wonderful experience

Sasha was an absolute pleasure to work with! She is very professional and was able to thoroughly answer all of my questions. She seamlessly set me up with my storage unit and I feel confident storing my stuff at her location! I would highly recommend her to anyone looking for a storage unit!

Many years of flawless storage services from Sasha and her team. I strongly recommend this facility and the management team.

Great service! Sasha was super nice and helpful.

The prices at this location are prohibitively expensive and they are not honest about the dimensions of their units. I was supposed to have a 10x20 unit, but it actually was 9.5x18.

What a wonderful kind and caring employee Keith is....He was very helpful today to me with my move. I've had nothing but good experiences with this site. Highly recommend....

I have been to Public Storage twice to buy boxes for an upcoming move (we don't have a storage unit there). Both times the staff were friendly and helpful, insisting on putting the boxes in my car for me. I didn't catch the name of the gentleman who helped me on my first visit, but Amanda was very personable and helpful.

This is going to sound repetitive, but it's true: Sasha is terrific. She is personable and friendly as well as knowledgable and helpful. We'd never used a storage facility and she took the time to discuss our needs and show us the different available rooms. On move-in day there were several hand carts available; we used two and could have had a third if we'd wanted it. The facility is right around the corner from our apartment, and it's so easy to access that we are taking things over regularly as we unpack and decide that we can live without all the accumulated stuff. Highly recommended.

Rented a unit and purchased packing supplies, Sasha was very courteous and friendly and extremely helpful with everything.

Customer Rep, Sasha, represents the finest in providing customer service! She called to confirm my online application and to schedule appointment. Because of inclement weather, she offered flexible scheduling. Upon my arrival, Sasha explained clearly all aspects of rental options and conducted tour of facility. Facility is well-kept, lighted and easily accessible. The new unit lock system makes better sense than old padlock use. Recommend this facility highly! Thanks, Public Storage!

Sasha was knowledgeable, professional, efficient and friendly. A very positive experience overall.

Best service ever. Day started awful when we realized the couch we bought could not fit into our apartment door. Rushed to get a storage room and found the most professional and sweet service ever! Smiling again. Thank you and Merry Christmas

Sasha is a friendly and very helpful person, who explained the whole storage process in an intelligent manner and was a pleasure to be around. Keep up the good work!

Was very impressed with Erin and Sasha who were extremely friendly and helpful when I packed out of my unit on 1 Nov. Well done!

Sasha does a great job getting you set up and keeps you informed. well done!

Sasha made the experience so easy and stress free. What a refreshing experience. Sasha has a great personality and knew what she was doing. It's so great to have someone like that dealing with customers. I would without a doubt recommend this location to others. Everything was clean and nice!!! Thank you Sasha.

Clean, safe facility. Sasha gave clear and simple instructions over the phone and in person. Both employees I encountered seem to take pride in their jobs. Receiving a tour, usage of onsite equipment and tips navigating around the facility was appreciated.

Sasha was amazing! She was organized, considerate and polite. She got us all checked in and the process was so simple. Thank you Sasha for being so professional and kind. Its rare these days to find someone who cares so much about customer service as much as Sasha does. Thank you! Bryan and Paula Mizell

She did it again! Went to my space today and there really isn't enough room for everything. Mentioned it and like magic I was shown another space, looked perfect, but Sasha wouldn't be happy till she found me the perfect space close to my current space to allowe plenty of time to relocate all my belongs. It is also a pleasure walking in and Sasha is always happy and smiling ready to serve.

This is not your average storage facility. It's VERY clean and secure. I wish there was more parking, but it's easy in-and-out on weekdays. I love the kind of locks that stick to your key on your keyring so that you can put it all in your pocket while accessing your space. The staff is very friendly and committed to keeping the place nice.

I could not have been more satisfied with the service, professionalism and curtesy I received from the ladies at this Public Storage. They worked with me to make sure I had everything I needed in a timely and efficient manner. I highly recommend this location.

Great service from Erin. Very quick and easy check-in. Thanks!

Convenient location, friendly and efficient staff. I got a good move in deal too.

Sasha was fantastic today and extremely helpful! I highly recommend this location!

Great customer service. Sasha and Erin were very helpful with my short notice and complicated rental situation.

I was very stressed out about my move as I was given very short notice to move my 3000 sq ft worth of furniture into a storage unit. I picked Public Storage on Holland Lane because of the amazing reviews and it being close to my current home and work. Sasha walked me through all the paperwork and showed me my unit before move in day, which helped ease my worries. Move in day was straight forward and quick and Sasha was a great help. I couldn't be more satisfied.

Erin was terrific. I recommend public storage. Close to home in the middle of town right where you need it when you need it.

What can I say , but thanks *always* to the two on-site managers Sasha and Erin, for their always professional good graces and extended courtesies shown me whom allowed me to feel like I was at the right place. Now, truth be told I love the location, but their welcoming & helpful attitude definitely sealed the deal for me. It is just such a pleasure when I am welcomed whenever I show up to drag out my iMac in order to head in to my *office* across the street to Whole Foods wifi. And I'll never forget when Erin offered me water on a particularly hot day and probably looked dehydrated. And I always enjoy the in-between coming and going chats with Sasha because I enjoy people and i know both Sasha * Erin remain sensitive to hjtis and indulge me when possible. Thanks you Sasha & Erin for all the good graces you have shown me. It is *most* appreciated

Erin was great and the process was easy. Nice location and nice facillity.

Erin was friendly, knowledgeable and efficient. I recieved great service and I would recommend public storage to anyone who needss it.

Top Notch Service

This is my second unit I am renting from Public Storage on Holland Lane Alexandria. The young lady Sasha is by far the Best Customer Service Rep for your company. She is Very Friendly and Helpful!! Kudos to Sasha!! She's A Keeper.

Erin gave 5 star customer service. Great job!

Sasha was very knowledgeable, helpful, and pleasant! Her customer service definitely aided in my decision to rent here! The space itself seems a bit old, the light fixture on my hall was out the last time I stopped by my unit, and the elevator is very slow, but besides those observations, I have no complaints so far!

Wonderful customer service (Sasha is terrific) and the location is convenient BUT if you need a dolly to move things in and out of storage, this is definitely NOT the right facility for you. There is only 1 dolly and it never seems to be available. I've relied on storage facilities for several years and my perception is that if you need storage and pay to rent a unit, the facility should provide a reasonable number of dollies to facilitate the movement of boxes, furniture, etc. It goes with the territory in my opinion. That said, I can't imagine why management would think that 1 dolly was acceptable for this or any location.

We are tremendously pleased with the service we received from Sasha at the Alexandria Public Storage location. She is extremely pleasant, professional and most helpful. I would highly recommend this storage rental facility, particularly if you are lucky enough to have Sasha assist you.

After visiting several locations this was certainly the cleanest and most pleasant. Staff very knowledgeable and helpful. Sasha was wonderful-very thorough, personable and upbeat!

My storage booking and transfer went great! The location manager, Sasha, was terrific! She was friendly, helpful and very knowledgeable. She kept me informed on the choice of units and price points. She made vacating my old unit and moving into my new unit a breeze. I highly recommend this location and especially working with Sasha!

Sasha helped my fiancé, Eric, with obtaining a storage space. She was able to get him an exceptional discount for the first month for a larger unit than he was originally anticipating renting. She was extremely helpful throughout the process.

Such lovely people to work with. Very helpful and polite!

Sasha's the best - she helped me pick out a space and get everything squared away in an efficient manner. Beautiful location, easy access.

When i stored my items at this location I was in a bind and in a hurry but Erin & Sasha made me feel very comfortable and took care of everything I needed professionally and in a hurry like I asked.

I had a great experience at the Public Storage on Holland Lane. Sasha was so friendly and helpful. She made the process easy and did it very professionally. I definitely recommend using this location if you need a storage unit.

Stored my furniture for a 1bd 1ba apmt and had a great experience all around! Sasha explained everything to me, showed me the facilities, and processed my paperwork in a timely manner. Great facility and friendly staff.

Sasha was terrific and very helpful.

Outstanding professional staff, property very clean and secure. Sasha was a pleasure to work with.

I came in to get some pricing information and I received excellent customer service! I usually don't do these reviews but your employee Sasha really made my day. She helped me tremendously and was very friendly unlike other locations. I would refer my peers to this location because of the outstanding customer service. I left there with the information I needed and a smile.

I've had lockers here for several years, on a climate-controlled floor. They're conveniently located and offer everything I need. When I opened a new one this month, Sasha was helpful, knowledgeable, efficient, and friendly. Highly recommended.

Sasha B. is great! She was very courteous and helpful. She is an asset to this location.

I recently began a process of moving my stuff to storage to begin a year of world travel. Sasha and Heather met me on the first day of me trying to figure out how to get started and were a tremendous help. This was before I even knew I was going to use their facility. Sasha has been a real professional and once I made a reservation online (always choose online because it is cheaper than walk in) she got me through the paper work very quickly. She is a great representative for the company--she is competent and friendly and everyone coming through seems to know her. My unit is bigger than I need, but the deal was a good one and the place is well secured and clean. If you are going to charge higher rates in a nice part of Old Town Alexandria, the place better be in good condition. It is super convenient to both my current residence and the airport if I need to make a quick run over on the metro. Overall, I'm happy with my decision to lease a storage unit at Public Storage and Sasha has made the entire process painless and positive.

Very clean, courteous staff, beautiful location.

Very professional.

Neffie was very helpful and everything was simple and effiecient.

This is a great storage facility. I wouldn't hesitate to use their service in the future. Great staff. Great location.

Store has great location and product selection. Brittany provided us with an excellent service. "Five star service

Neffie was AMAZING!!!! She was helpful, super personable, and efficient. She made my numerous trips to Public Storage in Old Town very pleasant. Thank you Neffie!!!!!!

If I was just rating the service I received from Neffie - the employee who explained everything to me, showed me the facilities, and processed my paperwork, I would give this facility 5 stars. Neffie was very knowledgeable, friendly, callm and helpful as she walked me through the process and answered all of my questions. However, my only concern is that the 3rd floor where I have my storage unit the temperature has seemed a little warm on occasion. Yesterday, June 22nd, I saw a service technician trying to repair what looked like the AC unit on the 3rd floor...so I'm pretty sure the problem is temporary.

Had a storage unit for 3 months lovely service nice people ! I will refer others to location !!

Smokey and Neffie were awesome at public storage.

I just stopped in to Public Storage like 10 minutes before closing, because I need a couple of manila envelopes and saw their stacks of packing tape through the window. Ramsey & Clinton told me they didn't sell them, but they very kindly GAVE me several envelopes. Definitely above and beyond! Super friendly and helpful folks - I will definitely think of them first next time I need a storage facility, or packing materials.

Avoid! Absolutely non-responsive to serious concerns. In-laws came into town from Syracuse to pick up things from storage in basement unit during access hours, but after office closed. The elevator was not working. The door to the stairway was locked. There was no note. I left several voicemails, and the posted 1-800 corporate number took me back to the same voice mailbox of the closed office. Nobody ever returned my calls, and when I emailed a couple of days later, I got a non-apology and some lame excuse about the gate-code being re-set - which wasn't even the problem. When I went back the next morning, the elevator was still broken. I asked for something to keep the stairway door open and they asked if I had anything with me in my car to hold it open - seriously? It's not my property. I never heard back from customer service and nobody ever offered to address the problem. It's so expensive - $150 a month for a small space, and no service - and I couldn't even get to my unit when I really needed to. What's the point?

Wonderful staff, enjoyed working with Neffie and Ramsay for a short tern storage unit while I found an apartment in Alexandria. They were both very friendly and so efficient, the whole process was incredibly easy. Very clean and well run facility.

Ramsey was awesome!! My experience getting checked in and shown around the Public Storage in Alexandria was flawless. She also followed up the next day with a phone call to make sure I didn't have any questions or need anything. I can't give a higher recommendation - don't go anywhere else to rent storage in Alexandria VA!!

Ramsey was very patient with me. I am older and speaking very little English. She rented daughter and me units. I wait with her or 2 hours for daughter. She was kind and talked with me. She followed up on rental and I did review for her nice.

On Saturday February 21, I rented a 10x15 storage space at this facility and the person in charge was Ramsey. She was extremely helpful and courteous. it was a difficult day because it was snowing and she was by herself and many customers came at the same time. It was amazing to see her how efficient she was in dealing with many of us at the same time. Besides, she helped me a lot in choosing the right size space and gave me a better price than the 10x10 that I had initially chosen. Ramsey is excellent at what she does. I highly recommend to go to the Holland Lane facility. You will not regret it

We reserved a storage unit online and went to the location to complete the rental. Their representative, Ramsey, was very pleasant and extremely competent. We breezed thru the paperwork and was shown the unit and how to access it. Ramsey answered all of our questions and we were on our way. The experience could not have been better!

Came in & purchased boxes. The two representatives Neffie & Ramsey were very helpful, friendly, & professional. I was provided with superior customer service.

Ramsey was very helpful and polite. Really convenient location. Love the opening hours. Felt very safe

Ramsey was really helpful any time I came to the office with questions. She and Neffie make a great team. Ramsey even went out of her way to show me how to properly store my items. She was extremely courteous to my movers as well. I would definitely rent with them again.

Clean storage units, nice friendly staff. A gentleman by the name of Angel was very helpful and fast and knew what he was doing and was able to handle more than one customer at a time.

Jackie was super helpful...it was quick and easy and the facility was very clean.

Not one to plan ahead, Jackie and public storage saved me. Thanks!

Excellent. No complaints.

Helping a family friend move. I stopped into Public Storage where I was pleasantly surprised to find a familiar face. Jackie who has helped me prior at another location was very knowledgeable and patient with all my questions. Was able to get what I needed quickly and provided great Customer Service. Will be back again when my son goes off to school. Thanks again, Jackie

Jackie did a great job explaining how I can rent a space. They hAve climate controlled units which will be great for the summer. Very clean property. Highly recommend

Had a wonderful experience at this location thank you Jackie for all your help

I am about to begin a major renovation and have been looking for a secure and convenient storage facility. I found both at Public Storage. Jackie was extremely knowledgable and very patient. I let her know what I needed to store and she was able to determine the exact unit size I needed.

Went by to buy boxes what a beautiful location and great service. Thanks Angel

Rented a space last week with Jackie. Was very pleased with my experience. She was a pleasure to work with

Incredibly friendly and helpful service. Place was very clean and well laid out. Rental process was very quick and easy to sign up for.

My experience was great. Jackie really helped me with all my storage needs. She was very friendly and helpful.

I was assisted by Angle who was very helpful and friendly. The process was smooth and easy.

I came in one day last week and bought some boxes and I loved the service. She was pleasant with great customer service.