Public Storage Self-Storage Units at 8401 Lansdowne Ave, Upper Darby, PA

Kenyatta was awesome. He was patient and empathetic to my concerns. Kenyatta Definitely an ace with customer service and an asset to the company!

I was very impressed with the professionalism of Kenyatta. He was engaging , pleasant and very engaging. When I walked in to the office I was greeted with a huge smile that lit up my dau.

Great place for a summer storage unit – unit was clean, dry, and everything was safe and clean. Kenyatta was awesome, very kind and nice to talk to and helped us make our move out process incredibly smooth!

Kenyatta was very helpful with me have excellent customers service

DO NOT USE Public Storage. Especially this location. I vacated this month on the 15th, they immediately closed my account and revoked access, without prorating a discount. When I was moving in a year and a half ago the gates were obviously broken. I got locked in. The Public Storage emergency center couldn't open the gate remotely, because they were broken. The next morning when I went back for the truck that was locked in I saw them fixing the gate. Public Storage gaslite me and told me the gate was never broken and it was my fault. And the price increased by 25% while I was there. They continue to gaslight, lie and be rude

I was driving past.

Ms. Mona is a peach, I came to her location for help because the other location was close. She was polite and helpful. Thankyou

Although it would be nice to have 24/7 access it would be better if the hours were like other locations 6a to 9p. It's an inconvenience since most people work 9 to 5 and you really only have time to go on the weekends.

I tried to book in a storage unit online but the online payment wouldn’t go through. Mae was friendly; she answered my questions patiently and helped me to complete my reservation. Thanks Mae!

Very positive experience.Gerald is the best there for customer service.🔝

Thanks Mae

I had a wonderful experience, Gerald was very very helpful and knowledgeable.

Mae was very helpful

Mae is the best Customer representative I’ve ever met she has a great personality she’s great with customers and she sure takes good care of us I think she deserves a raise

Mae is my favorite ! The first time we met we kicked it . She helped me more than any one In my whole entire storage experience. She’s smart professional and knowledgeable! Please give her a raise ! I love you Miss Mae happy new years Gerald is like my homie but he don’t know it yet lol he’s very PROFESSIONAL AND VERY HELPFUL AND NOT TO MENTION A handsome king ! He’s very knowledgeable in his work and he does his best for customers to have a great experience! The best storage unit manager I have ever met . Thanks for always being there for us Mr. Gerald ! 5 starts to both Mae and GERALD!

The customer experience and service was fantastic. Very easy to sign up. Gerald was great in explaining everything and helping me get on board.

Everyone's very helpful

May provided me great customer service!!! She’s very sweet and professional. Give may a raise 🖤

Location is clean, staff is pleasant and helpful. My experience with this Public Storage location has been positive for the last past years I have used them.

Convenient

The customer service person Mai was excellent and was super professional thank you and keep up the great work 👍

Move in was simple and self explanatory

Gerald was very helpful in our moving process. I would recommend this place to anybody. Clean, affordable, and respectful staff. Thanks!

Thanks mae

Great place for all your storage needs. I highly recommend this place

My move in experience was very fast and smooth! May was very helpful and informative about everything! I usually hate the moving process but she made getting the storage unit super easy!!

Make sure you deal with Gerald. He's the man. Very helpful. Kind, and considerate. Clean facility.

Great experience. Good customer service relieves alot of stress. Talk to Rahon. He was a great help

Thank you mae for your help .

Our experience with this location was phenomenal!!!!! We had quite a few unique needs with our storage location and unit size. Mai helped us tremendously and went over and above to meet our needs. I highly recommend this location! We’ve had to change units 3 times (due to our personal needs) and there wasn’t one hiccup. We’re super grateful for the experience….as moving is already stressful.

Mae was absolutely amazing! She goes above and beyond for customers. I was blown away by her urge to help and her patience. Thanks, Mae!

Thank you for your patience Mae.

I Love Mae who is project manager on Wednesday and Saturday!!!! Mae is my ANGEL!!!!!!

Mae was a big help and got me in a unit

THIS PLACE IS A DAMM DISGRACE I'M HERE TRYING TO GET IN MY UNIT. AND THE NOTE SAYS GO TO HAVERFORD LOCATION. THEN SHE TRIES TO LET HIM KNOW IM TRYING TO GET IN MY UNIT HE NOT COMING BACK BECAUSE HE'S ON LUNCH AND DON'T KNOW WHAT TIME HE'S RETURNING 🤬🤬🤬🤬 BUT THEY ARE QUICK TO CUT YOUR LOCK OFF IF YOUR LATE🤬🤬🤬🤬🤬

The worst! Hours are not convenient for working people. Now closes at 6:00pm, 5:00 on Sundays. Rent increases without notice. Latest rent increases by about $100/month! Nothing at all like advertised. No one answers the phone in the office. Dumpster has been removed, so nowhere to out trash, you have to take it with you! No lighting, which is in the ad. Unit flooded, no clean up or recourse. Icy and dangerous in winter. I talked to the general manager about rent inreases causing a mass Exodus, his response was oh well, other people will move in".

Exceptionally helpful and informative

I came in and spoke to a young lady by the name of Nikisha and she was very respectful and very helpful need more workers like her

I experienced the best customer service I have in a long time here at this location , not only was she respectful helpful but over all just a good spirit. Nikisha have a wonderful day and I’ll be seeing you soon thanks again for all your help.

Hello good afternoon just wanted to give a heads up the place is very clean nice people answered all my questions I asked keep up the good work and trust I will b using you guys again have a good day

I went to sign my contract and see the unit. Mai was the employee working and was very helpful. She allowed me to view the unit before I signed the contract. She reviewed the contract with me. She was very polite and helpful. Overall my experience so far has been positive.

Anthony was amazing and helped me with my reservation proccess

Under construction 🏗 🚧 😑 🙄 😒

My Public Storage experience was absolutely the best. Ms. Mae was so helpful and appeasing, even though I was late & picked the wrong size unit. I would like to say thank you Ms. Mae for your professionalism, patience and knowledge in assisting me. You were such a pleasure and public storage should know they have an exceptional employee. Give her a promotion & a raise !!!!

Excellent customer service with smiles, a lot of patience. She went extra miles to help me get the best. Great Job!!! Thank you for your service.

I went to public storage to get information about storage spaces and prices and Anthony at the front desk helped me out a lot I would recommend him everywhere he knows alot and was very nice

anthony was amazing and helped me move in and was excellent at his job I would recommend him anywhere to anybody

Anthony was extremely helpful and very informative with any and all questions I had. I will give him 10 Stars if I could

Thank you Nae you were wonderful. She went above and beyond. Nae was very professional and accommodating to my storage needs. Would def. recommend for someone in need of further storage needs.

Mae was very helpful and informative. She explained everything in detail, was very professional. She also answered all of our questions.

I like the way how they care of customers thank you Mr.Rahom for you best service with me.

Awesome service !!!! Will always recommend!!!

Rahom is an absolute gem of an employee! Clone him! Made my experience the best ever! Thank you and thank you PS!

Excellent customer service from Rahom to resolve my concern- as a renter for 3+ years, I greatly appreciated him reaching out to District Manager on my behalf. He is a great asset to Public Storage!

Thank you Mae for your great customer service

The staff was helpful and friendly! I will definitely return.

I showed up to buy a few boxes, only to find no one there....door was open, but no associate. I called corporate, who called the district manager who said someone would be there in a few. After waiting over 25 minutes still no associate. I left. Lucky for them I'm not a crook, I could've cleaned the place out!!!

I usually don’t write reviews but I will give credit when credit is do… I camed into 8401 Lansdowne ave in Upper Darby with a friend to grab something from her storage and when I tell you this tall light skin woman her name was Kisha, helped my friend and I out and was very respectful, friendly and kept us laughing. First we forgot how to get to the storage she without hesitation helped us out. They definitely need people like Kisha working at all the public storages. She is one of the reason why people refer public storage and not other storage places. Well done Kisha

Needed info and the customer service here was awesome!!!The staff is very knowledgeable and efficient!I got all the info I needed and was very pleased with my transaction.A customer for life!Thank you !!!

I was helped with great customer service

Amazing customer service. The property manager was welcoming, friendly and seemed to be enjoying her job. She makes the experience that much more enjoyable. My was clean and easy to use. I would recommend this facility, highly, to anyone.

Great staff easy access

I needed to change my storage unit to a more convenient location and James at the front desk was very helpful on the phone. When I arrived at the office he confirmed my change and escorted me to the unit and cleaned it out. EXCELLENT CUSTOMER SERVICE! Thank you James

I had a stress free, pleasant experience! Mae was absolutely a pleasure to work with, she is knowledgeable answered all my questions with a smile (mask on of course). The price was beyond reasonable, overall quick and painless even enjoyable. Definitely recommend!

Leah was extremely helpful and polite!

Would highly recommend. Very accommodating. I believe the name of the person I dealt with was Leah. She is absolutely incredible. Great customer service!!!

Great consumer service

Michelle was very perfessional in helping today with my move in!!

Decent facility..

Been using this storage unit for about a month. Young lady at the counter is super friendly and helpful. Also met a young black man who worked there and was locking up one day. Both nice! Bathroom is clean. No problems with other people there, all other renters have been friendly. Usually it’s just me there. CANNOT dump there. But there are plenty of sanitation centers in Philadelphia you can go to, which is what I did.

I was paid up and without warning they got rid of my stuff...such a!#$%^!

I wasn't at all crazy about this place!! Brought customer from Lyft here. An eerie, uncomfortable feeling I experienced here!

Brandon was very helpful with the move in experience highly recommend !

Suck

U can only access ur storage basically 9 to 6 everyday no after hour access! My work hours made this literally impossible.. and they didn't tell me that until I had my stuff in there 😣

Leah was great she was professional punctual and really helped me feel more comfortable with my belongings in there facility I recommend everyone to use the site clean and safe

Leah was very polite,helpful and deserves a raise!!

Worse experience I have had there was mice dropping all over my furniture and everything covered with mold I had to throw my bedroom and other furniture in the trash over there. I am not happy

Brandon was very helpful and patient with me first time coming here today. Looking forward to more thank you public storage

Brandon was Very helpful and friendly!

This place is very welcoming, love the staff very nice and helpful

Brandon has been a pleasure, very helpful whenever i come onto property and with any questions i may have! Highly recommended!

Really good Public Storage place. Awesome staff. Highly recommend going here!

Every time I come here Brandon gives excellent service. He is extremely professional, super attentive and helpful. I recommend ppl to this public storage location all the time!

Very good service i was Serve by mr Brandon

Great move in experience. Mona could not have been kinder or more helpful. Thank you, Mona!

Great service. Quick and easy rental!!

Brandon is Very professional and well managed

Curteous staff; BUT the facility could use some maintenance: -the doors of the dumbwaiter didn’t lock properly which made the unit malfunction, stopping midway or not move at all. Each time I visited, it took several tries to the cargo down and out.

Dymir was very helpful!! He needs a raise!! I'm very satisfied with my experience here!! I will recommend anyone to this site!!

Brandon is very professional, pleasant, and helpful from our first meeting. Brandon assisted in me securing my storage space when I had extreme difficulty he ensured I obtained the space I requested. I want Public Storage to know that Brandon is a valuable employee who exudes exceptional knowledge of the company & great communication skills. I also would like to include Tim who assisted me with a issue I was having with my storage unit he made sure my concerns were handled. I am very happy with Tim professionalism & corrected the problem with Brandon the same day. This is an example of excellent work.

Very clean faculties with kind and attentive staff. They even helped me when I lost my lock. Would definitely recommend this site to others.

Monique was so patient and helpful

Great customer service and very fast. I was in and out in no time. Thanks Brandon

Monique was extremely helpful, knowledgeable and courteous. She made a routine task into a pleasant experience for me. Very pleased.

Brandon provided great service. He was knowledgeable about the products and prices. Customer service at its best.

Easy setup and friendly staff!

Dimetrious and Brandon are great and very helpful! I would recommend this facility to everyone! The customer service is awesome!

Brandon and Dimetrious are excellent! Their customer service is awesome!

Great customer service and Brandon is always helpful whenever I come by.

Daron was very helpful and knowledgeable provided me with a new unit after he deemed first unit was unacceptable

The manager is Daron Harris. I could not wait to get out of this place. Every time I came to the place something else was destroyed.Light fixtures were broken.There is never the same manager there twice. There is usually never anyone around the office. Someone smashed the roll down door to the elevator. Completely knocked it off its track. Not enough lighting.Never any flatbeds around if you have to move alot of items.If you drive by at night,or early in the morning,the gates are usually wide open!

Very nice customer service from monique

I came in today to open a small storage unit. Brandon explained everything and had me in and out . I will definitely recommend this branch to others.

Monique was pleasent

Good customer service!! See Brandon.

Brandon was excellent, I'm 80years old and help took his time with my bill,explained it so I could understand it.

Stanley value for the price

Great customer service, pleasant, and very helpful. Thank You Cindy!

Is there a fee for being one day late on payment s

Kadedra was so courteous and helpful in directing my best options.

Kadedra was amazing!! I’ll recommend this location for sure!

Very nice, great customer service.very brief

Awesome staff, excellent service, so sad I’m moving away😭

Danna was great to work with, and exceeded expectations. Couldn't have asked for a better experience.

Danna was extremely helpful... thanks Danna

What time can we access the gate at the 8401 Lansdowne Ave. Upper Darby pa

Danna provided great service

I don't usually write on reviews, but Shawna was very professional and polite!! I will be back! She was WONDERFUL and patient, oh and very nice, she explained thoroughly!!!!!

The attendant Shawna was very polite and very helpful. The storage area was very clean. The only thing I didn't like is the fact that my storage unit would be on the second floor. She did show me another unit that was closer to the stairs and the freight elevator.

Avoid, the management is a mess

Pros: The move in process was made a breeze by the manager Danna. It was a hot day but she made sure to make the process swift and efficient which I sincerely appreciate. She showed us around the area, pointed out the access points, as well as the "elevator", and quickly got us through the paper work so we can start moving in. I do business based on reviews and compared to all the other storages around, I'm confident that my stuff is safe and secure and the customer service will be a positive one moving forward. Things to note: - For a 5x10 expect to pay $130 a month. That includeds insurance and taxes. - As for the $1 promotion. Expect to pay ( $23 for administration fee, $21 if you don't have a lock, $11 if you don't have homeowners insurance.) Danna was great at explaining and giving all the information for this which made the honesty and clarification refreshing. Cons: (FACILITY PROBLEMS NOT CUSTOMER SERVICE/ DANNA WAS AWESOME) -Pricing is steep, (but I guess that comes with the protection). $140 month seems ridiculous compared to other prices offered at different locations. It would be nice to see more staff so all the weight doesn't fall on the manager. ( but this could be because of the small location) -For a $1 promotion I was slightly disappointed on all the additional hidden cost. Guess $1 doesn't actually mean $1, - elevators are dated, old, and slow (also they're freight elevators). I get that other locations have real elevators and this one is smaller because of the size of the compound but for the amount of money I'm paying, it would be nice to see some updates -(HUGE ISSUE) why is gate access so restrictive (9:30-6pm). I mean I understand protection but Isn't that the point of paying all the money to get access when we need it. Just think access time is at weird hours and needs to be extended till AT LEAST 9pm. People have jobs and those hours don't work for most. Higher a security guard if that's what it's all about. (Again paying so much money, do better about that) Overall, I'm happy with my initial experience and hope it continues to become a positive one. I gave it a 5 star despite all the cons because the process was smooth, the people were friendly, even the operating line to find a storage was friendly, informative, and efficient; which I think reflects highly on the company. STILL, Step It Up Public Storage!! I know you can do better. Be about customer service & consistency and not about money & greed and I promise your company will be untouchable.

They close at 6pm it’s hard to get in touch with the manager. Everything is out of their hands and FYI I pay my bills and handle my business. Dealing with them makes me feel like I need an assistant just to take the time because life is busy and things like this should be easier.

Thumbs up

My girlfriend and I went to get a 10x10 unit today, and dealt with a manger named Dana who was absolutely wonderful. She was the most professional, and informative person I have dealt with in a long time. Thanks to her I would recommend this location to everyone who is looking for storage in this area.

Diamond was very helpful. Her service needs 10 stars because she went above and beyond to find exactly what I needed! She was very pleasant and professional and I felt so at ease once I spoke with her I recommend public storage to all my friends and family! !!!!!!!

Diamond was extremely pleasant to deal with. She answered all of our questions and was very quick. I for sure made my final decision to store my furniture here because of her fantastic customer service ! Thanks Diamond

Diamond has exceptional customer service and support. She really helped me find the perfect storage unit to fit my needs. I will recommend her to all of my family and friends.

I called in to get pricing on different storage units. I spoke with Diamond. She was exceptionally helpful. She was extremely knowledgeable and very personable. Public Storage is very fortunate to have Diamond working for them.

Diamond was great very helpful and informative through out the whole process

Ok if you want your rates to change every couple of months

Great experience with Diamond at Public Storage! She was there the day I moved in and out. Loved how she was super knowledgable, able to troubleshoot when I lost my reservation, and helpful in selecting the type of unit I should pick. If the need arose, I would go to Public Storage again, for sure!

Good secure storage. However kinda rundown and large price hikes every year.

This review is very late. Late but not denied. Lol Well, I am sooo grateful to the Manager Diamond. She went above and beyond to help me. I came all the way from Delaware and had a hell of a time getting there . I came later than expected she was sooo understanding and kind. I was having a terrible day and she made life a little easier from my many worries, and took an other wise hopeless situation bearable. I would recommend this place to anyone. Thank you Diamond for all ur help that you gave me. It was not forgotten.

Diamond at Lansdowne Ave. Upper Darby PA is wonderful. She explained everything to me ,showed me the unit and printed out the contract for me. She is very personable yet businesslike. Public Storage is lucky to have Diamond as their representative.

The property manager, Diamond, was so helpful in finding me the best unit for my needs. She was friendly and efficient. The process was easy and painless. Thank you, Diamond!!

Diamond was sweet and very helpful. I couldnt be happier.

This is my first time using any storage place anywhere the property manager Diamond was very informative show me around and was very professional and me told how everything worked I was very satisfied at the end I’ll be using Public Storage from now on

Excellent service, friendly staff.. will definitely use this facility again and recommend to others

Never encountered such professionalism in my life. They answered every question I️ had even kept me up to date with special deals. The current staff is excellent.

Great facility. The staff was helpful and funny. They were very understanding and sweet. I would recommend it

Nice people

Great prices, awesome service! Property is always well maintained!!!!

Nothing works here.

It worked for us in a short notice but over all it was A bad experience things did not work later and they did not care boy were we mad nothing like breaking your back boy are they lazy to help you out if it involves there storage place thanks for nothing never going back as long as I live just saying 😠

Elevator was broken staff was lazy did not want answer any questions I asked the walls where falling down, when you where walking it seemed like the floor was going to fall out from under you I would never recommended this to anyone

Decent facility, but the freight elevator is broken and they keep raising prices!

Great experience. Very good at explaining everything to detail

Dominique was wonderful!!! This was my 1st experience with Public Storage and it was definitely a good one. She showed me the unit I would be renting and went over everything with me and I'm very satisfied with everything. Thank you Dominique for taking the time out to make sure I was completely happy with my experience!!

Dominique was very friendly and helpful.

Gate fixed, thanks.

Parking is very tight. If more than three cars are parked in a "row" it gets difficult

Dominique was really helpful today, the process was quick and easy. I would recommend this location to all my friends!

Not Horrible, Not Great. Dominique is super nice and is one of the reasons I kept my locker there as long as I did but other than that, the location is disappointing. The exit door has been broken for who knows how long so the site is no longer "secure". There are no locks on the buildings themselves so anyone can walk in with a pair of bolt cutters and wander the aisles of the buildings. The freight elevator in one of the buildings is broken and "waiting for a part", no ETA on when it will be fixed was offered. They also only have 1 cart for the entire facility which is kept locked up so if the office is closed your out of luck. If someone else is using it, you're out of luck. If no one else is using it you often have to wander the halls of the building to find it. If not for Dominique it would get a 2 star. I gave the extra star for her.

Wonderful experience the staff was top notch and very helpful. Nicole was terrific She helped me and my family find the right size unit at the right price. I would truly refer my friends and family to public storage.

She the greatest help ! She really mad me happy and satisfied😃😃😉 I really like her service.

my experience renting yet another time from public storage was wonderful. Nicole was friendly and very helpful. She is the epitome of good customer service.

Nicole gave excellent Customer Service. I am in the Customer Service industry it is very nice to meet someone that knows how to treat the public. She was professional yet personable. I will certainly recommend this location to my friends.

Dominique was awesome and I would recommend anyone to this location... She also just listen to me in my time of need.

Dominique was very helpful & courteous

Thank you so much for all your help Dominique! This girl is phenomenal! First time using storage and all my questions, comments and concerns was addressed! Experienced nothing but professionalism!

Dominique was really helpful today. I had few questions about storage (since this is my first time) and Dominique answered them all. With her help I was able to make a better. Thanks for the help

Lift/Elevator is not easily accessible to all as there are two doors before accessing the Elevator at upstairs. And the doors are without stoppers so it need two people to move your goods from Elevator to your space. one to move and other to hold the door. Moreover there was no cart for moving goods. No light in elevator and most of the lobby areas. No light in storage space.

Dominique was awesome! Everytime i came she was very helpful.. Today she helped me to setup my online info without and hesitations.

I inquired about a storage bin and I have to say that I have never had better and more attentive assistance from a representative.

I inquired about a storage unit and the representative Dominique was extremely helpful!

This was my first time using a storage space and it was a smooth experience getting started with Wayna. Thanks to both him and Dominique, I was able to book a great deal and secure my storage. Wayna was so personable and accommodating, always greeting me with a big smile. Overall, the experience was top tier. If I ever need to need a storage space again, I'm using Public Storage for sure! Thanks for having such a great team at this location.

Dominique was so helpful that i would recommend anyone to this location!

The snow management sucks if you need your stuff bring a shovel don't count on anyone to have cleared the snow away from any doors! I will not recommend this place to anyone.

Dominic provided us with excellent customer service. She was very attentive to our needs and concerns. I would recommend using Public Storage. Thank you for your speedy and quality service, Dominic.

Property is nice and clean. Staff have been friendly and helpful.

Dominique was very polite, patient, and informative. She answered all my questions and concerns. This is my first time utilizing a public storage facility and I would recommend this location to anyone.

Stopped in to inquire about available units that I can store a car and motorcycle. Dominique and Gina was very helpful even though they didn't have a unit that could fit both vehicles. They gave me other locations that was very helpful!

I work for a local moving company and I recommend this facility to my customers. Every time I come into this location Dominique is always helpful and accommodating. She's a pleasure to do business with.

Came in inquiring about a storage unit Dominique was very professional and nice will be purchasing a unit very soon!

Every time I stop in the office I'm greeted by Dominique, she is such a pleasure to deal with and make everything easy.

After a horrible day of moving Dominique made this experience very pleasurable and she was very helpful. I will surely recommend this location to anyone who ask.

Came in to purchase 1 box, Dominique talked me into buying tape and a mattress cover for my move. She gave me great customer service and was very helpful.

I rented a unit today, Chandler was very friendly and very helpful. He explained the paper work and how the facility works. The unit I rented was clean and easy to get to, Chandler explained how the elevator works and showed me the unit location. Great customer service Chandler was very nice and very informative. I would reccomend this facility

Dominique is very helpful and very kind... Would recommend this property to others.

Dominique was very professional

Great

Dominique is great with customer service and product information!!!

Every time I come into the office the property manager is always so helpful and friendly.

I called and spoke with Dominique about moving supplies that was available at this location. I went in to the location and Dominique helped me with a few boxes and bubble wrap to get me started with boxing up my pictures and plaques. She was very helpful!

Came in to see about a unit when I get out college to store my things until next year. The customer service was Great Dominique was very welcoming. I will be returning to rent out an unit at this location.

Came In To Inquiry About A Storage Unit Will Be Considering This Place The Customer Service Was Great

Dominique was very helpful, after all my ups an downs she keep a smile on my face! Thanks Dominique for your help to day! Great costumer Service!

I came into the office to inquire about renting a storage locker, I was pleasently greeted by Dominique. She showed me a 2 different size lockers, and was very patient with me and answered all my questions. She gave packing and storage tips for when I'm ready to rent a locker. When I'm ready to rent I will surely return!

Dominique was so polite and courteous! I came in on my way to work and made it out in time to get there on time.

I'm a returning customer and I'm very pleased with the level of service that I received from Dominique

Dominique gave great customer service. She made made the process easy for me and explained everything in detail. What a pleasure!

Dacia was very helpful she made the experience great I will recommend to a friend

I rented a unit, because this is the close by my home. The price that was listed online wasn't the full price of the storage unit. You are required to buy a lock and insurance for the unit, which they don't mention until you arrive. While I had the storage unit there were no issues with the unit. However, when I ended my lease (on the 2nd) they still billed me for a full month's rent, even though I was specifically told by Dominique that I would not have to pay as long as I was out by the 6th of the month. When I called to find out why I was billed, the woman who answered was rude and redirected me to their customer service line. Their customer service line couldn't help me and redirected me to someone in their corporate office. Next time I need to store things, I'm keeping them anywhere else.

Dacia was so nice when I came earlier at this location. she have great customer service skills, she answered all the question my mother and I asked , she was excellent!!! Keep it up guys Great place.

Dacia was very nice when we came to the property. She greeted us with a smile and was very friendly. Enjoyed coming here. Love her customer service

Dacia was very helpful. She helped me with everything I need and is very knowledgeable.loved my experience and the customer service.

Marques and the staff was excellent.

Right Now I am not happy!!! My furniture has been ruined by water and the property manger can't seem to figure the source of the water and does not show any interest in finding out. My insurance company has been calling them now for over a week and gets the voice mail every time call her directly!! The Property manager pretty much told me that she does not like to deal with insurance companies. Hmm, Let's see...Doesn't deal with insurance companies, doesn't care about personal property damage, doesn't answer phones.......some property manager she is. More like a mere gate keeper! All I ask is for her to make an honest effort to find out/guesstimate the source of the water and then answer the phone to explain her findings to my insurance company.....that simple! Instead, My family and I are sitting on beach chairs and laying on blow-up mattress at my new home.....ridiculous! If things happen to change in the near future, I would happy to come back here and add stars. As of right now, (1) will do.

I was welcomed into the facility with a good morning smile. This is my first time using Public Storage and the young lady name Dominique was very well spoken. Very intelligent and explained to me everything from all my paperwork, how to enter my code, how to properly use the lock, & taking me to my storage. Not to mention she provided couch and mattress covers!! She was more then willing to answer all my questions & concerns. I definitely feel safe knowing my life is in storage. In this world when people complain about bad service. It's a honor to write about good service. I've also taken the time to recommend this location to my friends and family to 8401 Lansdowne Upper Darby Pa. 19082 to my family and friends & even created a Facebook post. I love great customer service and thank you for providing that great customer service Ms. Dominique. You rock!!!!

Dominique was very nice and polite. My only concern is that a lot of the lights within the storage areas are out; particularly on the second floor. This makes moving your stuff in a bit difficult as the area where the one freight elevator was, was completely dark and we had to try to light up the area with our phones. Also the lights by our bin are out so it makes seeing the bin a bit difficult.

The property manager Dominique was very helpful polite and patient with both me and my 4yr old I highly recommend this public storage location.

Dacia & Dominique are the greatest!!

Ashley was very professional & extremely efficient! Everything was explained in detail where I was able to understand the policies & terms of my Public Storage contract. The office was clean & she walked me to the location of my unit. Thank you very much Ashley!

I WAS PLEASE TO SIGN UP FOR A NEW UNIT TODAY,ASHLEY HELPED ME WITH THE PROCESS,ASHLEY WAS ALL SMILES AS SHE EXPLAINED TO ME EVERY DETAIL.

Just prefect Ashley did a great job fast service

DOMINIQUE WAS VERY HELPFUL AND SHE WENT ABOVE AND BEYOND WITH HER SERVICE TODAY!

Friendly staff especially Dacia who helped me move in!!! Everything went great. Semi affordable. Good location. Needs more dollies lol

Dominique was extremely helpful, make the process very simple and quick, and very nice and informative

Great and friendly service. Dominique was awesome help!

This facility has been very acomadating with my needs. Dominique has been very helpful and polite every time I come in.