Public Storage Self-Storage Units at 6330 Market Street, Upper Darby, PA

Mona was great she help me and went above and beyond thank you mons

Keep in mind that it closes at 6 pm on workdays and 5 pm on weekends, which is annoying.

They are fantastic, great customer service and wonderful personality.

Yesterday I ran into an issue booking storage space online. The service rep over the phone directed me to visit the office the following morning. I was kind of worried to go in the office to complete my reservation during a national holiday. However Mona greeted me as I walked thru the door then provided great customer service. The facility is well-lit and maintained.

I'm so thankful for the staff at 6330 market street 🙌 great service I really recommend 👌 them 5 stars

This facility is only open when office is open so if you have a day job good luck. Meanwhile a friendly word to the staff. Thank you for all you do. You are appreciated!! People are enduring trials & tribulations, like real life hardships. 😳 Please 🙏 keep that in mind moving forward. Thank you very much for your time & all of your patience.

Ms. Mae is one of your prize employees. She deserves a good raise. She was very helpful and pleasant to handle business with especially during a time such as moving. Thank you.

Very helpful and clear in presentation of facility and it's usage

They are very helpful in what size units you would need and mona the manager at 6300 market st was so nice to me and my family

Great Customer Service! Mae is extremely dedicated and helpful.

They were super helpful and friendly and made the process easy. Would recommend!

Mae helped me out with the storage unit. Great customer service all around.

Mona and Marie were the best workers and very polite and courteous helpful and very sweet ladies that I highly recommend to anyone needing assistance

Mae is AMAZING! she makes you want to get a unit even if you don’t need one lol . What I’m trying to say is this young lady not only does her job well but personally she’s a joy to run into . She’s down to earth and very concerned and caring for her customers . She loves life and she’s a great Female leader . PLEASE GIVE MAE A RAISE! this is the second time she gave me a unit in two different locations and boy I tell you my visits with her always make me feel better and accepted in this world. Woman of the year goes to Mae! Lol but seriously she’s wonderful and she’s going places. Thanks for being in service for us Mae.

Ms. Mona & Ms. Marie, are so helpful in finding the right unit for me, very professional and pleasant

Thank you mae and Mona great customer service

Horrible customer service and are crooks . I would not recommend to anyone.

Terrible service. Dirty units. Overcharge 3x

This place is a scam

They got bedbugs and dirty everything is worse bag customer service never go back there again

Selling people stuff without a notice is horrible do better.

What a wonderful rent mae thank you

Thank you make for your help

Excellent customer service and very helpful. I misunderstood I needed to pay for my reservation online before coming in and they walked me thought everything.

Super quick and easy!! Hopefully Mona is there when you go, she’s so helpful and really kind!

The manager stole my arcade stick and playstations also my baby pictures. She said that i have a key and she has a key. Don’t leave anything behind of value she will steal it because she has the keys.

Great attitude, very helpful,and patient with customers.

Very friendly and inviting

I’ve been a customer at Public Storage in Upper Darby for several months and every single time I need assistance, Mae always volunteers her services and resolves the issue! She is very friendly, customer oriented, professional and goes the extra mile. I really appreciate the customer service she provides.

I really think that the location of this particular Public Storage is probably one of the best things about this place. It has an entrance directly off market St but then has a driveway that leads down to the actual storage facility. I personally think that not being directly on a main street when unloading your belongings is quite a nice benefit

They were very friendly at this location at 63rd an market. An answered all my questions. Made me feel comfortable. I would refer ppl there.

Unimpressed

Mona was an AMAZING help!! Held my hand through the whole thing. Thanks gorgeous 😉

Ms Mona and her staff were absolutely phenomenal during my experience. Extremely friendly, helpful and accommodating. Two thumbs up for exceptional customer service

We have rented storage units at this location twice over the last four years and have had great experiences. The place is secure, relatively clean, and supplies carts to help move in and out. The property manager, Mona, was a great help in getting us our second lease when we returned. We were able to rent the unit at a good price very quickly, and Mona then was able to efficiently help us upgrade when the original unit seemed too small for our needs.

Ms.Mona was very caring and friendly. She assisted me find the perfect solution to a tedious task. Her customer service was excellent. I'll be sure to refer a friend. I thank you Ms Mona. GKey

Very happy and satify

I like the place and we are using it for more than 8 months now but was dismay when they suddenly increased the rental from $138/- to $160/- a raise of $22/- without increase in any facilities or suitable consideration. The location is also not very attractive. I am not happy with the rise in rental.

Made my move affordable and super easy… after waiting for a pod that literally never came I was desperate for storage and PS came through! And Mai at the front desk was so helpful and nice!!

Why do you set people up to the point where they are in jeopardy to the point where they loose everything I mean everything to the point of photos and birth certificate and personal information there dentures they left without nothing

I love this storage location!! Moving in was quick fast and easy. I’ve been at my unit for a little over 8 months. Recently I had an incident where I locked my keys in my car to my storage unit. Mona stayed with me and supported the situation in its entirety. I truly appreciate her for everything she offered on that evening. You are truly a gem Mona. Please stay golden and keep that smile. I appreciate you always.

Mona, what a wonderful amiable representative, her customers care is plus excellent, a plesant and respectful ambassador for Public Storage. Thank for building confident to your customer.

Mona was beyond helpful and even more polite . She made sure all my questions were answered before I even had to ask. Good job Mona

Prices go up with out noting finding you before

I highly commend. They were extremely efficient, experienced, and personable. I am a highly satisfied customer! I can't praise them enough.

My husband Alex Benson and I are renting units at the Public storage 6330 Market Street 19082-3331 Mona was so helpful in everything kind and considerate she did everything in a professional manner. Thank you Mona

The personnel were very helpful and pleasant. My move went very well.

Mona pm did my rental from her store and my unit is at Clifton I was so happy with her service thank you

Mona and Mae is wonderful customer service thank you for your service

Mona n Marie n Mae were so pleasant they are great pls give them a raise I really appreciate the help I didn't know what I was doing n they helped me took there time and didn't get frustrated with me I greatly appreciate them yahhhh love them

Ms Mona was wonderful and customer service was great thank you

Ms Mona was great and customer service was great

Ms Mona pm was so very nice on all the times I came to the office thank you for your service

PROFESSIONALISM AT IT’S FINEST!!! I recently went to this location as a quick & sudden obligation to purchase a rental storage unit, & the two ladies Mae & Mona at the front desk were ever so amazing! They even took the time to allocate at another nearby Public Storage facility to help me land the perfect unit for my sudden needs. They were so professional & caring that I decided I wouldn’t mind renting a unit at their facility & even at a slightly higher cost. They also reassured that my valuable possessions would be safe & secure. In these days & times it’s almost impossible to find people who are caring about customers & their needs & who will go above n’ beyond to insure customer satisfaction. I look forward to doing business at this particular location for a very long time. So thanks again Mona & Mae!

Great service!!! Very polite and helpful.

Very Helpful and Providing All the Information that I needed. Super professional and definitely can sell you product without thinking twice.

Is the power still off at this place

Second time at Public Storage and just like the last time the service is great,the service manager MAE has 5 stars in my book and I would consider friends and family to go to 63rd and Market street Upper Darby👍🏿

I had a good excellent service from Mae at public storage on 6330 Market Street! She was super nice and helpful!!

SCAM!! prices went up twice within about a year

Rent goes up every couple months. Don’t waste your money. Introductory price was $128 and it rose to $271.

While this site is very convenient i have had a few encounters that have caused me to rate this site lower than I would like. Two visits within a week that were less than optimal 1. No lights 2. Early closure on my world 5pm. Means 5.pm. attendants generally helpful why it got a 3 star

The lady was very nice, pleasant, & professional! HER NAME WAS MAE!!

The person that help me was very helpful she knew exactly what she was talking about and she was easy to talk to

Great prices and space

I stored my belongings at this particular location for 2 years. The staff has shown me professionalism and grace (Lord knows I’ve shown up late right before closing a handful of times). I appreciate them and would recommend this location .

Thank you mae for your patience with the erental.

Mae has truly made my day after along day @ work for me and the end of her day excellent job, Mona as well! Thanks!

Good Afternoon I just want to acknowledge the three woman individual at the Market St . First with the Property Manager Mona , She is very Sweet and super helpful with her customers , I do want to speak about the situation I seen happened on the 6th of Oct , How she handle that situation was way beyond her job description.Mastered it very professional Mona! Next I do want to say the building is coming along very well , Every-time I come here I see Marie at the building having it smelling good! Mae customer service is amazing. Beside that I do believe these ladies need some type of Security or Male figure help when it comes to the staff here , I’ve seen a lot customers get very aggressive with staff here . Hopefully this get to cooperate. And get something done . These women here need more then five stars ⭐️

Ms. Mae was sooooo helpful she was kind and she went beyond the call of duty she was great

No lights!!!

I gave this place an extra for the GREAT CUSTOMER SERVICE provided from the front desk. The bad review comes from the insane amount of SPIDERS in the place!! when we left, we had spiders on our furniture as well as really BAD MILDEW everywhere. Whenever we went, there was NO DOLLY, NO EQUIPMENT to help us move stuff, you are lucky to get one. If you use this place, either be sure to WRAP everything up but then again THIS PLACE IS LITERALLY BUILT BY SPIDERS!

Thanks ladies

The intake person was super friendly and very helpful. She was so helpful that she gave me an idea for a book. This place is awesome.

The young Lady Mae was very patient and professional she explained everything I needed to know. She helped me find my unit and was very pleasant. Thank you Mae

The release manager was so nice and she was explained everything step by step her name is May

The release manager Mae was very nice and very helpful with everything and gave very good information on the spaces

Mae was exceptionally pleasant and her knowledge and customer service was impeccable. I appreciate her explaining every detail of the process to me. Her service was above and beyond. Respectfully, Ms. Powell

Thanks Mae you are the best ,amazing person ,helped when you didn’t have too and stayed after the time and waited for us to finish

I have gone to this Public Storage for four years of college, the customer service is incredible. Throughout the process of moving, the employees here have been understanding and accommodating, and have always gone out of their way to help me find the best deal. 10/10 store your stuff here.

I loved the customer service of the lady (Mae) that I seen today, she was nice, caring, respectful, and responsible. Thank you

The service was very excellent! The sales person was able to answer every question and had knowledge of everything I needed to know.

Thank ms mona for your service

Do your company have men to help with moving items?

I really enjoyed this storage unit it had a lot of space easy to open. If you need a storage unit I recommend this place 10/10.

Mona Mona Mona what more can I say about Ms Mona she is an good customer service lady

Great service, extremely convenient, anytime I encounter the staff they are always so courteous and extremely helpful. I really like the secured entry and I always feel safe because of the surveillance and the proximity to the police station. The facility is always clean and a cart is always available if I need it.

Everything was done appropriate in order she's deserved 19 Stars

Need roof fixed and replace stolen flatbed carts so there's more than one

Very helpful. Great people

Very helpful women, funny, & made me feel comfortable. Great service

Customer service is excellent. Very pleasant ladies. Very helpful and curious.

Thank you mae for your service.

Mona and Marie was so great to me helping with getting the rite unit for my needs thanks lady's 💖💖💖💖

Mona was most kindess, and gave the best service

Thank you mae

These lady’s at ps market st is wonderful you can’t ask for more nicer women thanks for your service

The Property Manager Mae was so nice and came through for me, even going so above and beyond to look in a dumpster for me, and I am not even a unit owner.

Public Storage was extremely helpful when I needed some help in a bind. Mae recommended the right option for me to make sure my storage could stay safe and secure. Thank you so much for all the help and great customer service!

Mae was very helpful.

Thanks to Mae and Mona for a wonderful service when I stored here 5stars to you ladies.

Ms. Mona is the best customer service person I have meet in an while 5 stars

To whom it may concern, I've stored my belongings at public storage(this specific location) for over ten years. The staff has been extremely professional, helpful and knowledgeable. It is my opinion that my private particulars are safe and protected. Even though I sometimes encounter a different person on my monthly visits to the public storage property. I'm often greeted by Ms. Mona who's really courteous. It is my opinion that this establishment be given FIVE ***** O. Sandy

Nice ladies who greeted me as soon as I opened the door. Very informative and helpful.

Mona and marie was great with customer service thank you ladies

Good and friendly

Excellent service outstanding customer service from Marie and May.

Today is my last day at 63rd and market I just wanted to say I appreciate Mae customer service and wish everyone a happy New Year.

Mona the property manager was a great help and made moving in super easy. Thankful to have her help me with Public Storage.

Just stopped in to get information about storage and pricing on boxes very informative & courteous staff..

Ms. Mona deserves one hundred stars. The facility and the company deserves no stars. June 2020 I rented a unit to store apartment furniture and seasonal clothes. The first red flag is that, while the storage unit was clean initially, there are mouse traps in every corner of the building. When I returned in December to get a few winter coats there were mouse droppings EVERYWHERE! I contemplated throwing everything away but who has the time and the money for that? I immediately went to the office to express my concern and was told to file an insurance claim. Wait, what?! It was said so casually... so this is an ongoing/reoccurring issue that Public Storage chooses to dismiss. I get that the facility is located in a park but an insurance claim will not fix a mouse infestation problem. AND they had the nerve to raise the rent on the unit. I called Tom, the district manager and he doesn't have the courtesy or professionalism to return my call. I'm out! The place is a FILTHY, dark, mouse-infested mess.

It was very very friendly and helpful. Unfortunately facility does not provide a lighted storage units. Why because something is wrong with the wiring. That gave me pause because my stuff might burn

The ladies that were at the market st location when I showed up were AWESOME i appreciated the level of professionalism

I give Ms. Marie 5 Stars! No the location isn't the best, but she is! She is pleasant, polite and sincerely deserves a position as manager! I was heated about a situation and like a cool breeze on fresh spring day everything was swept away. She truly defines what customer service is supposed reflect! Even after I stated my problem and ranted a little. Lol! She remained compassionate and understanding! Not many people have this quality but I am Glad to have the chance to meet her. I wish her the absolute best in any endeavor she chooses to pursue. Be Well to all, Jennifer

Mona and may showed me so much love thanks lady's

The General Manager,Mona, was the person who waited on me when setting up my storage account. She explained everything and answered all my questions. When were looking for our unit, we just couldn't find it; I called Mona and she stayed on the phone, as she directed me to our unit. She was great, patient and friendly. This is my first experience renting a storage unit, and Mona made it pleasant and easy .Thank you, Mona!!

Mona is great.

Thank you ladies for all the help for today Mae/Mona

Diana and mae helped me carting my boxes and I gladly appreciated.

Staff was very helpful and curtious.

Been here twice this week. Great women at this location. MS. Mona. MS. Diana. MS. Shermae. Thanks ladies

The folks at this public storage are great! Very helpful! Mona you're the best!!

On my way have to give props to the three ladies on Market Street. Ms. Mona Ms. Diana and Ms. Sherman. These ladies always greet us with a smile. Will miss these ladies! Great customer service. 5 Stars across the board.

Decent location, and Mona was VERY helpful...She deserves a raise

During my phone call...I received phenomenal service from Mae. Mae was very patient, knowledgeable, and very polite. I will continue patronizing this establishment. Warm Regards

Ms. Diana gave me great customer service. She took her time to help me find a unit that fit my needs. She kept me laughing the whole. Gold star for Ms. Diana

Great customer service. Property manager was very professional. The 3 ladies made me smile. Thank you for the laughs.

I just wanted to post a warning here about something that is not the fault of the people who run the facility, but that I think anyone trying to choose a storage facility should know. THIS FACILITY CAN FLOOD when it rains a lot. It's located at the bottom of a steep hill right next to Cobbs Creek and a few weeks ago during a storm, the creek overflowed and apparently flooded the entire first floor of Public Storage with 4 inches of water. We all had to make appointments to get our stuff out and some people weren't able to access their units for over a week. By the time we got in a lot of our belongings were ruined, soggy and covered with mold. This is not the fault of the people who run the facility. They handled the situation as well as they could. But I think this unfortunate geographical factor is a factor you might want to consider when choosing where to store your stuff.

Hours are short but so far it's keeping my possessions safe

Brandon & Tim have thee greatest customer service communication...... they need to go out train people

Great customer service from the women at this location. They were friendly and funny!

Love the three ladies at Public storage. Lunch on me ladies next visit

These women are phenomenal and have helped me in many ways, I appreciate Mona, May and Diana they we extremely helpful!

Thank you ladies for an amazing customer service

My experience with this location feelings is ABSOLUTELY DEPLORABLE AND UNSATISFACTORY AND HEARTENING . I just moved all of my belongings that was salvageable yesterday AUGUST 31,2020. I seriously suggest to others that may be interested “DO NOT USE THEM NOR THEIR LOCATION AS AN ENTIRETY !!!” The place is infested with rodents and roaches the smells of rodents and roaches is inexcusable and unacceptable. There location floods the entire location on the first floor level and then causes your unit to become infested with rodents and roaches and as well as moldy smells. They don’t allow you access right away onto the property is because the excuse of one of the reasonings is the elevator is out of service. Of course the elevator isn’t going to work IT WAS JUST FLOODED!!! The location is of course going to be over flooded is because they are in a area next to a creek which is not easily spotted and next to a field. They do suggest for you to get renters insurance but that too is very poor service because they only allow you up to $250 recovery for the vermin. The insurance company that was used is also not acceptable and adequate for business because they lack compassion for your loss nor simply care because I told the truth that I had a case of unopened bottles of water they are denying my claim. Which I must stated 1 case of water DOES NOT BY NO MEANS HAVE THE ENTIRE STORAGE FACILITY BE INFESTED WITH THE AMOUNT OF RODENTS ROACHES NOR THE STENCH OF A 1000 UNIT ACCEPTABLE TO BE INFESTED!!!! The most shameful part is as I was throwing out my most processions if not more so the money aspects But the memories that now I was no longer to be held. Example my mother’s picture and grandson’s baby photo of his feet. Also the lack of care of the company because they still is allowing to accept new customers. I looked with shame upon them. This company is just about receiving your dollars and not caring this is people’s personal life, business and anything else that we a a paying customer trust their location and services to assist in keeping our belongings safe and secure. ABSOLUTELY NOT!!! DO THEY REALLY REALLY CARE!!!! I kept my belongings there for a year and made my monthly payment every day it was due with the insurance coverage added. NOT ONE LATE PAYMENT!!!! I invested more with my belongings and money to leave absolutely devastated to leave with less than I ever could’ve imagined. Loss of clothes, household supplies, from toilet tissues to plates towels dishes, pictures of family events and special occasions to now just a few things. Also I had to pay for my own dumping services because the ones they provide was not there long, Mind you these are working people and such that has other obligations before their storage that they must attend to. They keep their office hours the same 9am-5pm. I SIMPLY MUST SAY AND I CANNOT SUGGEST STRONG ENOUGH DO NOT USE THEIR SERVICES. Ohhh just for also a little information the insurance company I had with them dropped them and they had to inquire another insurance company that alone should tell you something. The two ladies representatives Mae and Moana was very polite compassionate and they went beyond their job requirements to console me. I say good services representations. Thank you ladies for showing your compassion beyond the company.

Thank you Mae and Mona for letting me move into my unit after the time. I greatly appreciate you two for the customer service you two give. They are still in great spirit after what happened in the pass weeks .They made my move much easiest than it could've been. .

Awesome customer service! Diana,one of the employees showed me plenty empathy and support each and everytime i call or visit my unit!!! I feel good knowing that my most prized possessions are in great care!!!🙌🏿🙌🏿😇😇🙏🏿🙏🏿❤❤ #fivestarsforsure

Great costumer service today byyyyyy and from Ms.Diana

Ms. Shermae is the BEST: a true GEM! My family and I were moving a some stuff into this Public Storage location back at the end of June and we were weary when we arrived, but Ms. Shermae was so helpful and let us know all the details right away. On top of that, she was really sweet, which we all appreciated because we had been traveling for a long time and were feeling kind of sensitive. It's like she read our minds and knew exactly what we needed! I'll recommend this location of Public Storage to anyone because of how much we love Ms. Shermae. <3

the most notable facet and asset of this facility is the ladies that work here. they are so beyond kind and helpful that i have my faith in humanity restored and reaffirmed every time that i find myself interacting with them. specifically, i want to mention shamae (i apologize if i’ve spelled her name incorrectly) for genuinely going above and beyond, helping me move a series of absurdly heavy objects, without ever giving the act a second thought, when anyone with even a slightly less admirable or lazy character, could and would just as easily sit back and let me suffer accidentally by my own hand—cart. sincerest apologies for the awful pun. even after a day of certainly being berated, by those being made aware of flood damage, she was a sweet, bright and bubbly example of exceptional customer service. another stand up woman is mona. man, she’s sharp as a tack and even if just speaking to her on the phone, her boomingly jovial, but tough, charismatic, indescribably warm and kind nature radiates right through the line. she also helped me, both intuitively and out of a simple sheer kindness. frankly, i believe that both of these woman, are indisputably thoughtful, attentive and hardworking individuals. i wish them both the best the world has to offer, because i believe that the universe should give back the type of good that women like these two so freely send out into it.

The facility is OK. The building needs air conditioning, when I went to my unit it was extremely hot.

Mona PM is the best PM at this site that I have seen great job mona pm

Very respectful they are the best

Very friendly staff. Clean facilities. Easy check-in.

Visitedthis location and was immediately greeted Mona , a very nice lady who help me find a storage unit that met my needs I was up and running in no time she was very professional and knew the system well. I adition provided excellent cust service I highly recommend. Ask for Mona !!!

MRS MONA, AND MRS.SHERMAE WHERE AWESOME. DID I MENTION AWESOME! ☺ THEY MADE MY MOVE IN PROCESS EASY. THANK YOU FOR YOUR THEY GREAT CUSTOMER SERVICE, AND PROFESSIONALISM!! (DISTRICT MANAGER T.J.) I THINK THEY DESERVE A HALF DAY OFF WITH PAY,💰OR A WONDERFUL LUNCH..... 🍕 APPRECIATE YOUR WORKERS!!! ESPECIALLY WHEN THEY DO A (GREAT JOB) ON THE FRONT LINE REPRESENTING YOUR COMPANY & WITH EVERYTHING THAT IS GOING ON IN THE WORLD RIGHT NOW.

No problems with the storage and amazing customer service. Would definitely use it again.

Customer service, kindness and patience is key Honey!!! This location was Black & Beautiful! Of course the staff is mixed but I was greeted as soon as they opened by two Black women one of them was Mona the property manager and I could tell that they were smiling through their mask and just ready to serve! I sincerely appreciated their informative and personalized service. I know for a fact this area was deeply impacted by protest and unwarranted vandalism so it was a comforting experience to see that these women felt essential and took pride in taking care of me as a new customer! Thank you ladies & thank you Public Storage, in Upper Darby!

The service was great as usual

This place is unprofessional and they just want you money . They will charge you a prorated to move in and all these other fees but when it’s time to move out even if you give notice they still expect you to pay the whole month. There are never enough carts and they are rude ! Save yourself the trouble and rent somewhere else !

I choose this location because of the 4 and 5 star reviews. Absolutely disappointed. Check-in was fairly easy as I registered on line for the lock in rate of $1 a month first rent (which IS NOT prorated). When I arrived at this location my $1 rate was no longer applicable and I had to upgrade to the next size. You also need to purchase one of their proprietary locks for $20 more, that they don't buy back. What am I going to do with a lock I can't use when I'm done renting the locker? The move in times are absolutely not convenient and there is not 24 access... Which I knew when I signed up but was not expecting Sub par facilities. The building has a musty smell, they literally have two medium sized hand carts for all 700 + units, the individual lockers do not have lighting and no one outside monitoring the main storage facility so if there is a problem you literally have to walk/drive back up to the main entrance. They do not answer the phones when called so I am waiting for whomever has the hand cart to come back to the entrance so I can bring my stuff up. Extremely frustrating and time consuming experience to something thats already a pain in the butt to do to begin with. I can not recommend this company who blantanly disregarded the basic needs of the individuals using their facility.

Shermae gave service above and beyond when it came to showing units and explaining prices ...I giving her 5+ more stars

Ms. Mona and staff was very polite. They helped me out with selecting the correct unit. They also went above and beyond to make sure I hate everything I need it for my move. Very satisfied

Brandon has been very helpful whenever I come in. Any question he answers no problem, highly recommend this guy for all your storage needs. He's is bring the love back to the storage business

Brandon and Tim provided service beyond my belief. They were very friendly and welcoming. They made this one of the easiest and enjoyable experiences of my life. Thank you Brandon and Tim!

Their customer service is great, I lost my keys and they replaced it less than an hour thier security is top notch, I will definitely recommend.

I assisted by Ms Mona. She was very pleasant to talk to and was very knowledgeable and answered all my questions. I definitely recommend anyone looking to rent at this location to ask for Ms. Mona!!!!

Mona was the manager who assisted me with my entire storage reservation, and she was extremely pleasant during the whole process. If I had any questions (regarding costs, space, or anything else), she was ready and willing to answer; Very knowledgeable and aware as well. I am satisfied, thus far, with my storage unit rental experience. Not to mention, this is my first time using storage, first impressions are everything, and Mona & Public Storage has made quite a first impression.

5 stars! Mona, my CSR was extremely helpful and explained everything in a quick and timely manner as I was in a hurry and was meeting my new landlord that day also. They didn't have the unit I reserved online available, so I got a bigger unit for the same price! Can't beat that 🤗

Great location on I used it years ago and still use it safe and reliable.

I’m pleased with this location for my storage needs. Not only is it convenient to where I live, but the customer service, the reasonable price for the unit I’m renting, and the maintenance of the facility are spot-on! I can’t say enough good things about Ms. Mona. From start to finish, she was wonderful in helping me choose the unit that would be best for what I needed. I especially felt a pleasant vibe from her as she spoke pleasantly and was truly a professional. She was very knowledgeable about the business and she was honest and not just trying to simply get a sale. I can appreciate associates like that and with me, honesty gets my business. For anyone looking for storage and are in the Philadelphia/Upper Darby area, look no further than Public Storage on 63rd & Market St.

There customer service is amazing ! Someone is always here to help. Never closes early like Castor Aramingo.

Mona is an amazing person customer service is great and she help everyone who walks through the door thanks for having her

Yes my name is Jeffrey session I've been at Public Storage two and a half years the customer service exceptionally great and Moana is a excellent worker she helps me whenever I have any problems thanks for having her thanks session thank you

Good customer service,storing good,Mona n Tim gd customer

Customer service is great Mona is the best person to deal with when coming to get or just asking about your storage

Everyone from Mona, Tim to Branson were very helpful and pleasant. Great job on their customer service!

The lady Ms. Mona is really helpful every time you need her to answer questions Pertaining your storage if no one else knows the answer Ms Mona will I appreciate her customer service every single time.

Mona and Cindy is great can't ask for better customer service at market street

Brandon was very patient. He explained every thing clear. Ask for him when you go

I enjoyed me first time experience at public space storage. Mona the manager has excellent customer service skills she had a very polite attitude. She made sure I had everything I needed. She made the process so much easier and it was honestly one less thing to worry about after the stress of moving. Also thank you to Tim who was very professional over the phone and ensuring that my unit was on reserve.

Very unhappy customer. My storage had been broken into and my valuables were tossed. You would think your things were safe but.........

Salesperson was awesome... Facility🙁

Came in to get information and to see the units. Ms. Mona answered all my questions and provided me with excellent customer service. I'll definitely be back to get a unit. Thanks for the excellent service!

Just got a unit at public storage,Dymir and Mona were excellent, explained everything perfectly, guys they have great prices,get your storage space guys today.highly recommended.

Angie did a excellent job She is nice

Terrible company. 6 months of bill being wrong and then charge late fees on top of that. You waiting on a call back they charge a late fee. GM. Paul still waiting on call back. So disappointed with the service.

Angie was very great to day thank you so much

Angie did a great job of explaining storage options for my aunt.

The service provided by Dymir was excellent I really appreciate how much he helped me I had an emergency situation and needed storage fast.

Hi just to let u know Mona was extremely nice she was so helpful in assisting me

Helped my parents get a larger unit for 2 dollars more a month. Great customer service.

The process was quick and easy. Mona helped us out, she was efficient and super nice!

Leah she was great and very helpful

Dungeon like. Needed renovation ten years ago. No dollys. Very inconvenient. Asked worker about dolly. She sniped, "Talk to the manager ! ". I visit quite a few storage facilities. And this was the worst.

Unlike most public storage places you get you only get two visit your storage bin between the hours of 9 a.m. and 6 p.m. this is not in the best of neighborhoods though it's very safe I guess they're worried about security here. On holidays when I'm off the gate will let you in but there's nobody the other one lock the door so you can't get in

Glad to be free from it. My stuff was mildewed. Staff couldn't tell me a thing. The price keeps going up.

They are okay need longer hours

When you move your stuff out of the storage unit you get your money back?

Mona is great. Very pleasant human.

I didn't realize the rent would go up by $20. almost 6 months after moving in and then continue to climb...the staff should make that clear when you sign the lease. It's also a month to month lease meaning the price can change at any time. I would have made other arrangements if I had known that.

Great customer service by cindy dymir

Cindy helps me out very well she did a great job

The staff was professional and courteous, very knowledgeable about the facilities, very helpful, showed the property off and explained the rules of the property, Cindy and Mona thank you for the experience.

Mona was excellent. She had alot of patience and explained thoroughly the entire process and procedure. Shes awesome.

Very nice and helpful.

The 63rd street public storage location has the best staff (Mona and Leah) they are always friendly, ready for any questions you have, and is very helpful. If you need a place for store your things away from home they can help you.

Was helped by Leah, she was very nice and helpful. Very pleasant person and will recommend this location to others.

I Solomon Mcwarren of Solomon Mcwarren and Brothers LLC just Love the Lady at my location, the best ever they really goes above and beyond there Job title Love those Lady

I had great service after a very long drive from Florida. Mona was the best.

My unit was full of mold no lights were inside for 2 years all my belongings was ruined.I informed corporate , his only concern was money and he was totally naive about how fungus grows.....people check ur units

This morning I met Monah, a VERY knowledgeable and personable customer service agent. She did her job very well while at the same time, answering and addressing concerns from those that had them. Thankyou again.

Tyesha and Mona are nice and helpful.

The staff is pleasant and very helpful

Great customer service!!

Tyesha & Leah both were very courteous and helpful, took the time to walk me through the contract step by step and I felt confident in what I was signing.

Ty and Leah are real cool.

I ordered the 5'x10' storage space and Daron Harris was extremely helpful. He explained about billing, etc. I did the express check in but he made the process that much smoother

I had a pretty good experience here. The staff were all friendly & well mannered. Tyesha was patient with all questioning, & explained everything very well.

I had a wonderful experience with Tyesha and Liah they were amazing customer service they went above and beyond to accomandate me. I highly appreciate there service and hope they will be awarded or recognize.

Awesome service

Great service, helpful staff.

Worked with Tyesha. Very polite with great explanation of info.

Great service!

Business is terrible when they screw up by the numbers

Great service here. Went here renting my first unit ever and the service was amazing. Tyesha was very welcoming and went over everything I was storing so I didnt get the wrong unit size. Would definitely recommend this location to my friends.

Tyesha and Leah were great!

Tyesha it was a good experience she was very good help

Didn't care for the location

Great service

Because the ladies are kind and courteous and was able to help us and get right to the point I will come back several times if they want us to

The staff, Tyesha particularly was very helpful and made the process easy and swift.

Tyesha Is A Good Manager And Is Really Friendly I'm Glad For Her Nice Customer Service While I'm There 😊🆗💯

I had an amazing experience with Tyesha! She was very informative and showed she cared about the service she was providing. She was patient with me as I asked questions and made sure I was left a happy customer and she smiled and laughed the entire time which made me feel welcomed!

Tyesha was very helpful, and pleasant. She was knowledgeable and addressed all my questions and concerns. My experience with this facility has always been positive.

Tyesha was very helpful with our trip here. Very informative and was very friendly on top of it. All in all, good people.

Great,fast, and Friendly Service! Tyesha was Very informative and enthusiatic and Promotions are great !

Tyesha and Madison are great. All around excellence!

Polite staff, very professional and getting setup was easy!

Teysha was awesome and very helpful.

Tyesha was super helpful and thorough in terms of explaining every details of the storage plan. She was extremely nice as well! Public storage is a convenient way to store your stuff over the summer for sure!

Tyesha was amazing! She helped us out with fast transactions and so friendly!

The staff was very professional and informative. Like this location

Nice people 👍

Tyesha was amazing and professional. She was quick and help me with all my questions! Somebody promote her!

Madison and Tyesha are great. Madison help me and they both are friendly. Thanks girls!

The absolute biggest scumbag in the world is the dm. Dont get storage from them he is trash and so is the company.

Really nice service

Madison what's the best I love Public Storage so much is a great visit awesome sauce

The service was great 👍🏽

Good customer service, clean storage space

Tyesha helped me today. The best service I've ever got. We need more like her. Thank you Tyesha!

Security is crap. They only have 2 working security cameras. And no cameras inside the buildings. And poor protocols for security inspections

The worse

I️ was very impressed with the service from Nicole, she was very friendly and made everything so easy for me, I️ knew right away that she has been doing her job for a long time, she guided me from beginning to end to help me find the right size space for my things, good job! Thank you so much Nicole

Chynna and Tia was great!!! They gave me a nice tour, went over the terms and payments and explains everything with a very nice smile. The whole experience was not long, efficient and pleasant. The prices ware reasonable, and as I said the service is great!!!

I love the pricing and the customer service that day by Danna was so great! She made the entire process comfortable and easy!-Glen Muhamad

The prices for this place are much higher than others in the area.

I️ walked in looking for a space to store my belongings, Nicole was very helpful in finding me a perfect size storage unit, she showed me around the facility and answered all of my questions, very professional and courteous to my needs! I will recommend to my friends and family

Very pleasant staff, it was clean and the workers were friendly, Chynna and Nicole were very helpful in helping me, thanks again! Will be back

They do not do their job correctly

Very Very bad place to store your stuff. 10 boxes with valuable items in my storage unit was switch with boxes of trash. Someone there is a heartless thief. They deserve 5 negative stars. I'm reading some of these other reviews and agree they were nice, but still someone who works there took my valuables out of my unit, and replaced them with boxes of trash. Yes they were very nice. Someone there is a nice thief.

Nicole and chynna were awesome! They made me feel very welcome, professional and very funny. They knew exactly what I was looking for.

Stored some stuff here for several months. Prices were average compared to other places, employees were very nice.

I️ was very impressed by my experience today, Nicole greeted me upon entering the office, I️ came to public storage not knowing what size storage unit I was going to need to store my belongings but Nicole was super helpful, she asked me questions and answered all of mine, she made me laugh and was very personable. I️ left very happy and most of all with the right size space!! Thanks Nicole!!

This is a great place to store any personal items. I worked with Dimond who was very professional and helped me the best way she could when I needed to vacate my unit. I would definitely recommend this location if you are in need of a storage unit.

Had an ok experience but need to say that Nicole was a great help with my husband today

Nicole Glory helped me, she was very professional and very informative. I highly recommend this public storage. Great service.

The workers were awesome she gave me and my husband the vip tour explained everything and was very funny

Worst place ever. Public storage on lansdowne ave. Employees are rude and have no customer service skills. They decide to change hours when ever they want and half the time no one is even in the office. Tried calling district manager Paul kupiec but that was just a waste of time he never answers the phone even when you have the employees try to contact him no answer and no call back. Just tried calling regional manager, Joshua Clark and of course no answer either and his and his operators mailboxes are full so u can't even leave a message for him. He must not check his voicemail to call customers back either. Just moved my stuff to another storage unit after only 2 months of being at public store. Never will I refer them or go to there.

What the rate on 3 bedroom unit

Its a loving place to store my stuff and the staff China and Nicole are very respectful staff

Love the service and the workers are very knowledgeable and polite very convenient I truly recommend this place

Had a good experience today when I went to procure a Storage unit. The property manager Ms. Chynna was very helpful to my husband and I showing us a variety of units until we found the perfect fit for our needs. She also helped in a timely manner, I believe that we were in and out with 15 mns. I recommend this place as everything was explained in a professional manner and all warnings and precautions were discussed prior to the paperwork being drafted. Go Chynna!

RATS & MICE in my storage, people continuously complaining, the manager disrespects the customers ever time I visit the office!!!

Just wanted to take the time to say this location has a wonderful team of folks. I was provided with excellent customer service from Chynna. Chynna was very positive and extremely helpful in every way. I was very pleased with the service. I look forward to doing business with the team at this location.

This place is a nice and convient location for me. The employees are nice as well. The let me know everything I needed to know about my storage unit. Me. Nicole is a very nice and social person as well as the rest of the employees. If you need a storage place. This is the one to go to...

This place has no security and they could care less if anything happens to your property (how can me and other people who pay our money faithfully have our units broken into if it's supposed to be secured) and they don't even want to reimburse you for your loss but expect for them to get paid smh the need a new area manager asap

Nicole, Chynna, and Tyrone are a wonderful team of folks who provide excellent customer service. Our move in was a smooth process and I'd felt that everything I needed to know was explained to me outright. We've had such a positive experience that I would unhesitatingly recommend this facility.

Nicole, chynna and Tyrone gave me a great experience answered every question I had and made me feel as if I stepped into a family environment.

Chris and nicole were great they rented me a storage unit to fit my needs, they explained everything and answered all my questions thank you nicole and chris!!!

Nicole was wonderful with my questions she helped me all the way through , every time I come to the property she helps me she is very informative, love it here!!

I cq I was called by the property manager for my appointment she was helpfull all the way through my rental process i enjoyed the experken Nicole was helpful as soon as soon as she called me she got me in the right size unit for the best price she was awesome and easy to talm Talk too

Nicole, trey n rosie made my moving in experience wonderful. Very nice, friendly n helpful @ 6330 market

BEST Public Storage location the the metro area. What really sets it apart is the thorough and professional customer service. Nicole was the manager I met with and I was blown away by the service. To be fair, I was initially hesitant about the location but the assurance of the facility's security and the help offered by staff members like Chyna, I only see me headed here for any other time I have a need for storage. Thanks guys!

Wow, talk about customer service. I came in to the Public Storage on Market St., asking about information about purchasing boxes. As I walked in, I was greeted by Chris. He seem to know his stuff. He was very informative, also gave me information about their boxes and storage packs. He was very helpful. Thank you Chris for being so awesome. The world needs more people like you.

This is my first time using storage for anything. The customer service was good and they walked me through everything. Rosie took care of me and she did a very good job even though I later found out that she was a new employee. I couldn't tell she was new because she did such a good job and handle everything like she'd been there along time. Hopefully I'll never have a need to use storage again but if I do, I know where I'll be coming back to.

The customer service here is by far one of the best services I've experienced. I called looking for a unit, Rosemary was very helpful with finding me a unit for my compnay. All of my concerns were solved and questions answered by Rosemary. She has great knowledge base and was very polite, sincere, thorough and professional. I will be coming back to Rosemary for when i need another unit.

Market st is the best Nicole, Brandon, Diante and tre were great! They answered all my questions and made me laugh. Very professional, and funny, and knowledgeable

Nicole was really nice she made me feel nice and comfortable and I'll be back

i was very pleased with brandon he was very helpful and attentive and made my time there more enjoyable and in timely fashion

Nicole was the best you guys she made me laugh and made me feel really comfortable for my first time she made it since like she was the only one there love you Nicole

Nicole was helpful in explaining the move out process to me and my friend, she also helped us find a dolly to help with our move, thanks public storage!

Dacia gave me great service. She was wonderful and funny. Love this facility

Dacia was very good, and very friendly. When I walked in she greeted me with a smile and was very informative on all that I needed to know. Walked me through process and was very patient. Recommended

Dacia and brandon was great. Dacia did my rental and was very funny and knowledgeable and brandon was a delight as well

Dacia and tyrell gave me great service. Came into make payment and they assisted me. Love here

Came in at closing yesterday and woman was very nice and answered several questions I had about renting.

Kalina Dei and Tyrell were on point!!! stay blessed!

public storage on market street was very clean which is impressive for such a huge building also dei and kalina are very positive and professional i definitely will return to put my stuff here when I move next month

The customer service here is by far one of the best services I've experienced. I was greeted immediately by Tyrell and Dei. Upon looking for an unit, all of my concerns were solved and questions answered by Tyrell. He has great knowledge base and was very polite, sincere, thorough and professional.

Dei and Kalina were awesome great customer service every time I come here

Shady people and liars. Don't ever go there because rodent will destroy all your stuff for you, especially being on the first floor. I made the biggest mistake for moving in my new couch in there.Big mistake

Deo is awesome-great customer service with a smile!

In assuring that I have space to host/store my seasonal items... I've worked with this particular location for some time. I've seen several employees come and go but the two who have remained throughout my stay are TyRell and Dai. Please allow me a moment to explain my personal experiences with these two after I tell you a little bit about me. I am customer service appreciative. I appreciate communication face-to-face with a respectful tone and mannerism. I respond to each customer service experience in how I am treated. If poor treatment is given... poor response is received. If positive and professional service is given... well I'm certain you understand. TYRELL and DAI could be considered poster children as their every movement provides you an example of what your experience with the company will be by both exuding professionalism, respect, and empathy when working with the clients of this company. I remain a happy and dedicated customer because of these two. It is my true belief that these two will one day find themselves management within the company... instilling a smile on each customers faces. I thank them for their continued service. P.S. I had to assure myself a selfie with these two today. No gimmicks... simply a happy customer. You are appreciated. Ms. Marrow.

Tia, Dec, Brandon,Tyrrell The best team work that I've ever seen. Tia stayed late to help. Everytime I went to the storage the guys were doing something helping people or cleaning they do deserve a raise for the hard work that I've ever seen a Yong generation do they are the best. Thanks so much for all you did for me. .

Tyrell gave us exceptional customer service and helped us with all our questions and needs.

The best experience 😃😃😃

I came to public storage on 63 and market and they were very nice and pleasant to me especially Tyrell he was professional and made my day a lot better he also gave me the store number if I had futher question just wanted to take the time to shout him out thanks

I never knew moving into a storage facility could feel so good! Thanks to Tyrell, Dei and Kion, the experience was wonderful. Talking with me regarding the size of the unit I needed and how many things I would be storing, Tyrell and Dei were able to help me figure our which size unit would be best so that I am not wasting my money and having extra space I would not be using. Kion did a great job setting me up in the system and explaining everything to me such as the policies and ensuring that I would have all the information necessary to have a successful stay at the facility. They are definitely great people and a dynamic team! Public Storage is so lucky to have them!

The customer service was very good.Tyrell was very polite and got me in and out.

Tyrell, Dei, and Wanyeh gave me exellent service!

Wanyeh , Tyrell and kion had very good customer service & helped me with my move in and also informed me very well thanks guys....

Dei was very friendly & informative super efficient when I arrived.Nadirah was attentive & very helpful as well

Dei Tyrell were excellent best customer service I've had in my entire life lol thanks guys

Tyrell was a great help so was Dei

I received good service in the nick of time thanks to Tyrell and Dei.

Came in to get a storage, the gentleman that work here were excellent they help us fully Dei, Kion and Tyrell were excellent these are some well knowledge guys

These guys are GREAT!!! Exceptional service, thorough, friendly, and courteous. Dei, Tyrell and Kion are PROFESSIONAL. Glad I came here after being treated badly at All City Storage. I should have come here 1st. I will definitely recommend Public Storage 63rd & Market Street, Philadelphia, PA

It was my first time at public storage and kion and Dei was very helpful, kion give me a lot of information that was useful.

Kion Very helpful, expedient and polite.

GOOD CUSTOMER SERVICE.KION VERY NICE GUY. TYRELL VERY FAST PACED AND PROFESSIONAL.

First time doing business with public storage,best experience ever!!! Tyrell & kion showed much respect and professionalism.very comfortable atmosphere with due diligence!!

I met with Tyrell today and his customer service was excellent. He was very thorough in his explanations and answered every question I asked. I was more than satisfied.

Wow all the good reviews. These guys gave me hidden fees all over the place. Forced me to buy a used lock that cost ten dollars more than a new lock in the stores. Call me everyday for a hidden fee that isnt even due until three weeks. Tbe monthly rent was lied to me and is 15 dollars more than what i signed up for. Worst place ever. Oh and impossible to store your stuff promptly they have one elevator and they constantly5have people blocking the entrance with thier uhuaul trucks and things. Stay away! 63rd and Market.

KION AND RELL HAD GOOD CUSTOMER SERVICES HOPE THEY BOSS SEE THEY HARD WORK

They was very fast and Professional.

Tyrell provided us with terrific customer service. He was courteous and considerate in our time of need. Thank you so much for his expertise.

I worked with Tyrell, Dei, Shaneek. They were great helped me picked the correct size for my apartment furniture and very quick with processing my paperwork. They were a great help.

My experience with Public Storage in Upper Darby have been the best!..Literally no wait time,organized,well lit,spacious units for my storage needs.The employee Shaneek was very courteous and helpful with a great sense of humor.Thumbs up to your employee who is a great asset to your company.

Shaneek has excellent customer service he was very polite, courteous and made eye contact..... He explained everything to me showed me around the property. He made sure I understood everything before signing any papers and when he was done he gave me another ride up to my storage😀 I will definitely refer people to come here to this location they were awesome!!!

Shaneek and tyrell were excellent with their customer services, very helpful.

Moving can be stressful, thank god these guys are professional and helping..... Great help guys :-)

Very poor service they wont even work with u to make payments on your storage if u dont have the money up front not even half the money to put towards your bill to advoid auction luckly my family made it a day before auction and still get bad service by the manager smmfh

Shaneeke and Tyrell show excellent people skills and are good team players. I seen with my own eyes Shaneeke handle a situation of a "rude caller" perfect. And Tyrell made sure that everything was clear and understood before leaving the office.

Went in just to pay a bill on my sisters storage Tyrell and tiana gave me excellent service made the process quick and easy I would definitely recommend this location they told me they give 5 star service and I agree!

Dacia Tyrell and Ray gave me great service. They greeted me soon as I walked through the door. They made this experience a wonderful experience. I recommend to come here and ask for one of them.

Dacia gave me great service.she greeted us with a smile and made the rental experience a pleasure.love the facility.

Tyrell was great. Thanks for the help

Public Storage in Upper Darby did an awesome job helping me purchase a storage unit for my personal items. During my move process, the Relief Manager Ray helped me find the items I needed to move in nice and smooth with no problems. He made the process easy. Thanks Public Storage of Upper Darby & Ray!!!

Dealing with the Public Storage is nice. the only thing that I don't like is that don't have access to go in anytime you like. the person that help me was a guy name Ray. he was very helpful, and he explain all the i needed to know. the tour of the storage and all. i would reccomend this storage to anyone who is looking for storage.

Dacia gave me great service. She was very nice and kind. Gave me great service. Very nice facilities

Dacia gave me great. Service. She was very nice and friendly. Loved my rental. Ray was great aswell.

This was not my first choice as I think they are a bit high. However, I was treated with respect and the place was clean. I appreciate Ms. Teyana she's very professional and informational. Thank you Ms. Teyana!

I was given great service especially by Ray. My experience with Public Storage exceeded my expectations!

Shaneek was GREAT!!! Nice customer service. Pleasant atmosphere. Friendly employees.

Good Evening: My Sister, Rhonda requested I write a review regard Ray. She expressed Ray displayed great customer service and that she was thoroughly satisfied. It's great to know that there still are folks, that absolutely Love their Jobs. THANK YOU!!!

Jazmin was very helpful. She had a lot of product knowledge which I like. She give me all the info I need and made sure that I understood everything. Also, I was registered at another storage place they cost to much. Not only was the price right. I had did the reserve at 3:49 pm by 4:10 she was calling to set up an appointment. By 5:30 all my belongs we're I the storage unit thanks.

Thank you Shaneek for taking such great care of me today at Public Storage. The registering process was smooth and seamless. Shaneek is a very pleasant young man and the ladies that he works with are also a pleasure. Thank you everyone!

I totally regret storing my furniture at this Public Storage facility. The facility and the customer service are both horrendous. First, when I initially moved in, my unit had a light fixture but it was missing a light bulb. I requested numerous times that someone put a bulb in the unit. Each time, my requests were met with one excuse after another about why it was not possible at the time. I contacted an onsite manager and she promised me it would be taken care of, but it never happened. Months later, I discovered that most of my belongings were covered with green mold. In order for the insurance company to cover my lost, I have to prove that there is a leak of some kind in the unit, which is difficult to do in the dark! I requested another unit after discovering the mold. I wanted one with a light so that I could thoroughly exam the unit before moving my things into it. The only unit that they were willing to show me was one that was filthy and smelled like urine. It had a really pungent urine odor. I asked if it could be cleaned to rid it of the odor. I was told no, and that all of the units as well as the entire facility smelled like urine. I later spoke to a Mr. Fox who is the property manager. But, he was not much better than the onsite managers. Instead of taking responsibility for the poorly managed facility and "piss poor" customer service, he also made excuses. He blamed renters for the poor condition of the property. He said that the green mold that it growing around the property is really moss and he is working to get it removed. The mold/moss is about 3 to 5 feet high on some of the outside walls of the facility. I wonder how long has he been working to removed it or was he just giving me lip service? He said that they didn't know which units had lights and which ones did not. Why not? Lights in the units are basic things. The only thing that he seemed to want to help with is schedule a move out date. When I made a fuss about his lack of concern, he finally agreed to put a light in my current unit, which should have been done before I moved my things into it! Stay away from this facility. Make sure you choose a storage company that has temperature controlled units and excellent customer service.

Briana was so plesent and helpful to me today

Briana was amazing with customer service . She helped me and my fiancé and for depth she went I would definitely recommend this storage place to others as long as she is there !