So I'm gonna be honest the people that work here are lovely and always accommodating when I go to the office but the people that have storage units here trash the place. I feel sorry for the workers having to deal with all that trash and those people. I mind my business take my things to my storage unit and carry on with my day. My unit is clean and well-maintained. Now the property itself is trashed but that isn't a result of the people that work there but the people that rent units there.
This particular public storage facility when i first visited was clean. Upon taking my belongings out of the unit I was renting which was over $130 a month, I seen everything was covered in mice feces. I advised every & anyone to avoid this facility. I now have to have my sectional professionally steam cleaned along with the rest of my items. This place is infested.
you have to change your unit in order to keep price from becoming high. most of the employees are very friendly
not perfect but staff is usually friendly & helpful. most days.
James was really great and knowledgeable about everything. He was so pleasant to work with this afternoon.
James and Marie was great with helping me get moved into my unit. I would totally recommend coming here to see James and Marie.
I really wish I give zero stars because this place is terrible. They have a very big RAT AND MICE problem. The day I rented the storage it was not clean. It stunk and still stinks you can't get the smell out. There is rat poop every where and it's horrible. The facility is disgusting and funky. I'm not paying another month and all my stuff is coming out of there. Please stay away from this place. Oh and the customer service is disgusting as well. I can't even believe they are up and running with a rodent problemike that!
63rd and Market Location
Updated Review: 3 STARS ⭐⭐⭐
- Easy to enter the gate with one click of a button on PS app - no need to exit car
- Two different entrances - one elevator per entrance. The entrances both have a small lip that makes it very difficult to pull the carts on and off smoothly.
- Carts aren't always available which was frustrating.
- Price increased by $32 within 6 months. I called and got a 3 month extension to delay increase.
- Moved out before price increase, gave notice as instructed on contract, but still received another statement even though my account was closed out and in good standing. Called and got them to make adjustment easily. Felt like unnecessary labor put on the customer.
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Just rented a unit today. Mona at the front desk was incredibly warm and welcoming. She seemed very knowledgeable about the premises (many storage units feel like a maze) and gave me excellent tips on how to find my unit. Paper work was a breeze. I would recommend this place for Mona's customer service alone.
Pictured is a 5x10 unit with very tall walls
Customer service don’t exist at this location the hours are terrible
Hello my name is Randolph Hardy I have unit c845 and a gentleman named Sean a gentleman named Sean help me so much for having a gentleman like that work for your organization and I just want to say keep up the good work God bless you all and let's go I appreciate everything you've done for me have a blessed day
Associates are rude and unhelpful. Fees are high. Accessible hours are lacking.
Don’t use this location - they have mice here. I stored my belongings for a year and when I moved out, mice droppings and what I presume is mice pee were EVERYWHERE! I couldn’t even see clearly in my unit since there was barely any light in there. Will never be using public storage again. Also insurance only covers $250 for rodent infestation so basically I lost thousands of dollars worth of stuff.
Been using public storage for a year by far the worst customer service and the biggest scam. Please note that those fees and prices will increase substantially. There’s rat poop all over my clothes and furniture it even smells like rat! Not mice RATS!!!!
Mona and Ashley were extremely helpful
Mona did an excellent job! Gr8 customer service thanks abunch!!! Oh & I can not forget Marie i appreciate u both
Kuddos to Mona D.
Her response time and professionalism were impeccable. She answered all of my questions with no hesitation. She was able to get me set up with the perfect size storage unit a 5X10. Great Customer Service.
Just wanted to take the time to say this location has a wonderful team of folks. I was provided with excellent customer service from Mona .Mona was very positive and extremely helpful in every way. I was very pleased with the service. I look forward to doing business with the team at this location.
Mona was very helpful and accommodating. Mona was a life saver. Last run of the day and she let us in. We live in Denver and are storing 3 college kids stuff for the summer. Thank you Mona!!!!
Went to inquiring about renting a unit at 63rd and Market. I was met by Marie and Mona and from start to finish whether it was a question or a concern they both were very helpful and attentive. It definitely brightens your day when you meet people that genuinely treat you like they enjoy there jobs. Customer service was stellar and I can always appreciate that! I will be renting a unit when my daughter finishes her first year of college to store her belongings. Thanks ladies!!!
Website states that the building closes 5, The manager Marie stated that she the building closes at 4:45 I arrived at exactly at 4:45 the building manager didn’t let me into my unit not only did she deny me access to my aunt she also was very rude stating that “she’s trying to go home” using a nasty tone! After she denied me access I asked for corporate number she wrote down her office number with a grin Would not recommend stay away False advertisement
Management sucks at this place, threaten me and my family that they'll lock us in before closing hours, she also threaten other as people was trying to move stuff to into the unit
My experience was positive. Marie was very clear about the best options available to me. Thank you!
The woman at this location is great
My experience at this location was a good one!!! Mona was very patient, knowledgeable and professional with any questions I had. I really appreciated her support with everything. I would definitely refer people to this location.
Great customer service! Mona was great.
I RECEIVE WONDERFUL & EXCELLENT SERVICE FROM THE ATTENDENT IN THE STORAGE OFFICE. ( OFFICER MORRE)
I RECEIVE WONDERFUL & EXCELLENT SERVICE FROM THE ATTENDENT IN THE STORAGE OFFICE. ( OFFICER MORRE)
Very well taken care of, made it easy to get unit. Very nice and helpful.
We went in today to view the storage unit. When I tell you that the ladies at this location were truly Amazing 👏🏽, they were.
Mona answered every question we had and questions we didn't have. Needless to say, due to the excellent customer service that was exhibited today. We decided to go with this location.
Thank you, Mona and Marie. You ladies Rock.
A.G
Mona was very helpful and professional while assisting me. I really enjoyed my experience here. Affordable rent pricing and units of all sizes. Must rent from here I will be referring some friends in near future.
Zero stars kept my photo album after I didn’t pay the storage 😭 yall didn’t need my personal items thank you
Today I called the location on 63rd & Market to inquire about pricing. The manager there, Kawine was extremely patient, friendly, professional, efficient and knowledgeable. He took his time to address any and all questions or concerns I have since I’ve never rented a storage space before. I plan on stopping in to get an in-person experience. I hope this company takes the time to acknowledge this manager who gave nothing but exceptional service.
The guy Kawim F , that helped me was very helpful and pleasant.
Mona was great with helping get things situated and I wouldn’t have wanted nobody else period
Mona was great she help me and went above and beyond thank you mons
Keep in mind that it closes at 6 pm on workdays and 5 pm on weekends, which is annoying.
They are fantastic, great customer service and wonderful personality.
Yesterday I ran into an issue booking storage space online. The service rep over the phone directed me to visit the office the following morning. I was kind of worried to go in the office to complete my reservation during a national holiday. However Mona greeted me as I walked thru the door then provided great customer service. The facility is well-lit and maintained.
I'm so thankful for the staff at 6330 market street 🙌 great service I really recommend 👌 them 5 stars
This facility is only open when office is open so if you have a day job good luck.
Meanwhile a friendly word to the staff. Thank you for all you do. You are appreciated!!
People are enduring trials & tribulations, like real life hardships. 😳
Please 🙏 keep that in mind moving forward.
Thank you very much for your time & all of your patience.
Ms. Mae is one of your prize employees. She deserves a good raise. She was very helpful and pleasant to handle business with especially during a time such as moving. Thank you.
Very helpful and clear in presentation of facility and it's usage
They are very helpful in what size units you would need and mona the manager at 6300 market st was so nice to me and my family
They were super helpful and friendly and made the process easy. Would recommend!
Great Customer Service! Mae is extremely dedicated and helpful.
Mae helped me out with the storage unit. Great customer service all around.
Mona and Marie were the best workers and very polite and courteous helpful and very sweet ladies that I highly recommend to anyone needing assistance
Mae is AMAZING! she makes you want to get a unit even if you don’t need one lol . What I’m trying to say is this young lady not only does her job well but personally she’s a joy to run into . She’s down to earth and very concerned and caring for her customers . She loves life and she’s a great Female leader . PLEASE GIVE MAE A RAISE! this is the second time she gave me a unit in two different locations and boy I tell you my visits with her always make me feel better and accepted in this world. Woman of the year goes to Mae! Lol but seriously she’s wonderful and she’s going places. Thanks for being in service for us Mae.
Ms. Mona & Ms. Marie, are so helpful in finding the right unit for me, very professional and pleasant
Thank you mae and Mona great customer service
Horrible customer service and are crooks . I would not recommend to anyone.
Selling people stuff without a notice is horrible do better.
They got bedbugs and dirty everything is worse bag customer service never go back there again
Terrible service. Dirty units. Overcharge 3x
What a wonderful rent mae thank you
Thank you make for your help
Excellent customer service and very helpful. I misunderstood I needed to pay for my reservation online before coming in and they walked me thought everything.
Super quick and easy!! Hopefully Mona is there when you go, she’s so helpful and really kind!
The manager stole my arcade stick and playstations also my baby pictures. She said that i have a key and she has a key. Don’t leave anything behind of value she will steal it because she has the keys.
Great attitude, very helpful,and patient with customers.
Very friendly and inviting
I’ve been a customer at Public Storage in Upper Darby for several months and every single time I need assistance, Mae always volunteers her services and resolves the issue! She is very friendly, customer oriented, professional and goes the extra mile. I really appreciate the customer service she provides.
I really think that the location of this particular Public Storage is probably one of the best things about this place. It has an entrance directly off market St but then has a driveway that leads down to the actual storage facility. I personally think that not being directly on a main street when unloading your belongings is quite a nice benefit
They were very friendly at this location at 63rd an market. An answered all my questions. Made me feel comfortable. I would refer ppl there.
Mona was an AMAZING help!! Held my hand through the whole thing. Thanks gorgeous 😉
Ms Mona and her staff were absolutely phenomenal during my experience. Extremely friendly, helpful and accommodating. Two thumbs up for exceptional customer service
Ms.Mona was very caring and friendly.
She assisted me find the perfect solution to a tedious task.
Her customer service was excellent. I'll be sure to refer a friend.
I thank you Ms Mona.
GKey
We have rented storage units at this location twice over the last four years and have had great experiences. The place is secure, relatively clean, and supplies carts to help move in and out. The property manager, Mona, was a great help in getting us our second lease when we returned. We were able to rent the unit at a good price very quickly, and Mona then was able to efficiently help us upgrade when the original unit seemed too small for our needs.
I like the place and we are using it for more than 8 months now but was dismay when they suddenly increased the rental from $138/- to $160/- a raise of $22/- without increase in any facilities or suitable consideration. The location is also not very attractive. I am not happy with the rise in rental.
Made my move affordable and super easy… after waiting for a pod that literally never came I was desperate for storage and PS came through! And Mai at the front desk was so helpful and nice!!
I love this storage location!! Moving in was quick fast and easy. I’ve been at my unit for a little over 8 months. Recently I had an incident where I locked my keys in my car to my storage unit. Mona stayed with me and supported the situation in its entirety. I truly appreciate her for everything she offered on that evening. You are truly a gem Mona. Please stay golden and keep that smile. I appreciate you always.
Mona, what a wonderful amiable representative, her customers care is plus excellent, a plesant and respectful ambassador for Public Storage. Thank for building confident to your customer.
Mona was beyond helpful and even more polite . She made sure all my questions were answered before I even had to ask. Good job Mona
Prices go up with out noting finding you before
I highly commend. They were extremely efficient, experienced, and personable. I am a highly satisfied customer! I can't praise them enough.
The personnel were very helpful and pleasant. My move went very well.
My husband Alex Benson and I are renting units at the Public storage 6330 Market Street 19082-3331 Mona was so helpful in everything kind and considerate she did everything in a professional manner. Thank you Mona
Mona pm did my rental from her store and my unit is at Clifton I was so happy with her service thank you
Mona and Mae is wonderful customer service thank you for your service
Mona n Marie n Mae were so pleasant they are great pls give them a raise I really appreciate the help I didn't know what I was doing n they helped me took there time and didn't get frustrated with me I greatly appreciate them yahhhh love them
Ms Mona was great and customer service was great
Ms Mona was wonderful and customer service was great thank you
Ms Mona pm was so very nice on all the times I came to the office thank you for your service
PROFESSIONALISM AT IT’S FINEST!!!
I recently went to this location as a quick & sudden obligation to purchase a rental storage unit, & the two ladies Mae & Mona at the front desk were ever so amazing! They even took the time to allocate at another nearby Public Storage facility to help me land the perfect unit for my sudden needs. They were so professional & caring that I decided I wouldn’t mind renting a unit at their facility & even at a slightly higher cost. They also reassured that my valuable possessions would be safe & secure.
In these days & times it’s almost impossible to find people who are caring about customers & their needs & who will go above n’ beyond to insure customer satisfaction.
I look forward to doing business at this particular location for a very long time. So thanks again Mona & Mae!
Great service!!! Very polite and helpful.
Very Helpful and Providing All the Information that I needed. Super professional and definitely can sell you product without thinking twice.
Second time at Public Storage and just like the last time the service is great,the service manager MAE has 5 stars in my book and I would consider friends and family to go to 63rd and Market street Upper Darby👍🏿
I had a good excellent service from Mae at public storage on 6330 Market Street! She was super nice and helpful!!
SCAM!! prices went up twice within about a year