Buen día, haber rentado un espacio en Public Storage ha sido la decisión perfecta. Es un lugar muy seguro, muy bien organizado y totalmente adecuado a mis necesidades puesto que en mi espacio guardo todo lo que necesito y algo mas. Se pagan precios razonables y muy justos pero lo mejor de todo es la calidad humana y el profesionalismo con la que atienden los representantes de esta gran empresa. Muchas ! ! !
Lori was very helpful and knowledgeable
Public Storage was easy to deal with. Maria answer explain everything and made it a smooth transaction.
Ron, I appreciate him for his help. I’m so grateful he saved my broken spirit.. I had just grieved my cousin in the Barbados. And right after the funeral I got a phone call that the payment didn’t go through on the 11/6/2024 , I was devastated. Because now I have overdraft and late payments. However, Ron helped to alleviate some of the stress that was weighing me down.
Ron, I wish you many blessings in your life and prosperity.
Thanks again for your help.
Sincerely Andrea Talbot
I recently vacated my unit after 15 years. I wasn’t sure what to expect when I opened up boxes, bags, etc after all this time. I was pleasantly surprised to find not one bug or rodent and creeped into my belongings. I had a variety of items in my unit including pictures, clothes, documents and electronic equipment. The property is very clean and the gentleman who helped me on my last day was very helpful. I highly recommend utilizing this property. 15 years is a long time to store items and to receive those items back without any issues is a huge win for anyone.
I'd like to Thank Manish, a staff member at Public Storage for his professionalism, his courteousness, and his friendliness in addressing a serious matter at my unit. A tree limb had fallen on my unit, and I couldn't get my car out. Manish promptly addressed the situation, and he moved the tree limb, which was in two, and on top of my unit and on the ground.. and he promptly got me into a new unit and did it with utmost professionalism. My experience with him was very pleasant, and he helped me out above and beyond the call of duty. With people like him I will remain a unit holding member of public storage for many years to come. Thank You Manish. Albert Czerwinski
This storage facility has the worst rodent problem. It literally chewed thru all my late husband's music equipment, and had rodent droppings and urine all over my sentimental things. Just to be told u should have gotten the insurance we offered..... well if i knew it was an infestation there I would have gotten it. Talked to a Regina Boyle who was very rude and unprofessional. Also was told this place is not for storing clothes and mattress which I didn't have such things in there. Please do not put sentimental or anything u care about here. And I didn't want to give it 1 star it would be 0 but it don't let u post it.
Chante’s customer service above and beyond point! Chante helped review the process including my rates, discount, payment dates, due dates, and assisted with merchandise questions and purchase in on-site store.
Not a paid promotion. Genuinely satisfied customer completing my review. Thanks for your assistance :)
Public Storage is parked with me through my hardship especially Audrey specifically was very informative and helpful
Audrey was very Friendly, secure location, clean lot very happy.
Audrey was absolutely amazing! Very nice and helpful with our entire experience. I would highly recommend this location and her to anyone!
Thank you Audrey your the greatest ever very simple process
Had to write a 2nd review because my nephew sent me here.
Thank You Audrey and Jill for a painless and fruitful experience with my first foray into public storage.
Upfront pricing straight talking and no nonsense experience from start to finish.
Well deserved and lacking in today’s business environment..You should be proud of how you run your facility.
Especially how you guys handled a potential miscommunication regarding the end of the rental. WELL DONE
DONT HESITATE TO GO HERE for a short or long term rental.
A+++
Audrey was very pleasant and helpful, pleased with the service
Audrey was a dear and extremely helpful! It was smooth and easy.
Front gate either not working or just left open on my last 2 visits, security lights not operational around rear units. My unit was broken into and was never called. Stay away
Audrey and Chante are absolutely brilliant! They were both very helpful and extremely professional!
Audrey was very helpful and helped me get the lowest price available
Audrey was super nice and helpful
Audrey and Jill gave the best service with helping me setup a unit, give them a raise or bonus or something
Jillian was extremely helpful in completing my unit rental.
Great place to store stuff. Audrey is super helpful and friendly!
This storage facility falls short in prioritizing safety and maintaining proper lighting. Despite several months passing since parts of the storage area lost illumination and trees encroached post-March 2024, repairs remain neglected. Additionally, the recurring rent hikes, ranging from 50% to 100% every five months, further exacerbate the dissatisfaction."
Great customer service from Ron!! Super helpful. He’s the best!!! Would definitely recommend using this location for storage!
Best customer service ever
Audrey was really helpful and nice
If I could give 10 stars I would for sure
There was also another lady at the front desk and both of them were really helpful
100% recommend this place
Audrey is an essential employee. She went out the way to help
Audrey was amazing so helpful so professional. I highly recommend this storage place
Audrey and Jill were wonderful and very knowledgeable about the process. This is my first time being here and it has been a wonderful experience. I would recommend Public Storage Grant Ave. to anyone. They took their time and guided me through the whole process with a smile 😃 on their faces! We need more people like Audrey and Jill with excellent customer 👏 service!
Audrey was very very nice and didn’t miss a beat. She gave us all the information we needed before we even asked. There wasn’t anything she left out. I wish we had more Audrey’s working in customer service. She was great.
This is a great location, nice and clean and the customer service was amazing thanks to "Chante". She was very helpful and professional 😊
Awesome service! Audrey is amazing very helpful, I was gonna move out but Audrey convinced me to stay, great salesperson
Goes over and above for customers.Audrey
Audrey was a great help chante thank you also
Audrey Macindo is quite the property manager. I recently rented a parking space from her Public Storage location on Grant Ave. Audrey, every so often would reach out to inform me of any changes, updates, or concerns regarding my rental space. Audrey's level of professionalism is unmatched. Thank you for such stellar service.
Audrey is awesome first of all and super friendly and attentive. Makes my experience pleasant
Audrey at the front is super helpful A+++
Justice and Audrey were awesome!
Audrey was very helpful and made my experience easy and fast!
Audrey was very helpful - appreciated everything !!
Shari was great efficient and right on time thank you very much Sherry
Audrey thank you for all your help setting up AutoPay and the APP it was a great experience again thank you!
Raised my rent by 50% with zero warning. Only had a unit there for 5 months. I called their corporate office and they hung up on me! I understand raising rents with inflation but an increase of 50% is ridiculous.
Thank you Audrey for all your help!!! This was a simple process & a clean property I'm very pleased! Plus you set me up with the App & AutoPay...very professional and friendly!
The manager provides excellent service and extremely professional at all times
Thank you Audrey & Shari for all your help & help setting up the APP
Audrey was very helpful & very nice !!
Attention, Philadelphia area, the Public Storage on 2700 Grant Ave, it's not a storage to moving in to, they are nasty there, they have rats, they unclean, lier, and greedy, they don't keep there words, and promesses , they over charge you. They don't train there workers well, the manager are very disrespectful and uncoorparete, the storage as mold I have to quickly move out . Don't use that storage.public storage, everyone tell you something different.
Well, my unit was broken into in January 2024, so that explains my lack of stars. The first person that called me just told me the door to my unit was open and things were laying around, and I needed to have someone come put everything back and close the door. I live in California right now, and my things are in Philadelphia, so that was a bit tough to get coordinated with no offer of assistance from Public Storage. I also don't know what has been stolen because I am across the country, so I am fully prepared for this to happen again and for me to have all of my belongings stolen. I haven't been given much information by the property, although it sounds like Audrey is trying. It's been almost a week, with no real update, and they are still reviewing the security footage. According to the police, there were other unit(s) broken into and a report was filed the same day as my incident. There was also another report filed at this location in December 2023 for burglary. While it is convenient to have a storage unit, get the insurance if you are renting at this location, because the chances are the same thing will happen again. At the very least, I should be getting a free month of rent for this headache.
Audrey, you’re the best at this customer service thingy. You did so wonderful with me yesterday, from helping me choose storage unit to even going as far as listening to my complaints and getting me the best deals. Even when the computer scrapped out my deal, you helped through my frustration. God bless you plenty! You and Sherrie were an amazing combo yesterday. Thank you guys so much !! 🙏🏽 I’ll definitely recommend you to people.
Ask before you make any commitments w these guys
They are very foggy when you agree to rent one of their facilities and then, they increase your rates based on something that they say : “it’s what you signed , if you don’t like it you free to empty your spot by the end of the month”
Basically it’s a type of …charge…like bput your stuff here now you pay how much we want
Definitely don’t recommend this
Audrey & Shari were a great help. The whole process was quick and easy definitely will pass the word around
Audrey was absolutely thorough with information about a unit I needed to rent. Everything was smooth and easy. Just the way I like things done!
Transferred Units & received a better price fast & easy...Audrey again your the best!!!
If I could give 6 stars, I would!
Audrey was very clear and helpful with my move in process for my unit. Amazing worker and great work ethic as well as helpful.
Audrey was great help and accommodated me in every way. I was in and out also, thanks!
Had the best experience in years. 5 stars
Audrey is great! Quick, professional and straight to the point.
Prices are fair and property clean.
The real difference is the service from Audrey and Eric.
10/20/23 Update: Oops, we needed a bigger storage locker! Audrey found an available unit and had the paperwork straightened out in no time flat. Can we give her six stars?
Audrey was Super helpful. We needed assistance and she over beyond to make sure we were happy.
Excellent service. Eric was so helpful and very polite!
Thank you Audrey for everything, I can not express enough to how nice you were in such a dark time for me....
Audrey and Eric are fantastic and very helpful. Very friendly service. Recommend to everyone.
Audrey & Eric were a great help on this rainy day... with a snap of a finger they had me set up on the App, gave ne plenty of information considering I'm new to this whole process...thanks again I feel safe storing my things here & not to mention it's very taking care of!!!
Audrey was extremely helpful and knowledgeable!
Eric was very pleasant and knowledgeable. He addressed all my concerns.I left a very satisfied customer
audrey and team have been beyond accommodating and helpful with a recent move and life change. Patience, communication, kindness— just exceptional in every way. Forever grateful.
Eric was real great and helpful awesome guy 💯. Audrey also was helpful to great people.
I was in a bind and accidentally reserved a unit at a diff location …I came in explained my situation and AUDREY assisted me in not only acquiring a unit at the Grant Ave location BUT ALSO “moving out/canceling “ the unit I accidentally reserved .AND THENNNN in my ridiculousness I was unable to open the door to the new unit , one phone call to AUDREY she said “no problem I’m coming!!” And in seconds was at the unit and opened and explained to me how to open it etc … AUDREYs professionalism and kindness seriously has helped me in an extremely stressful time in my life!! I honestly am so grateful that there is someone working here who CLEARLY is an asset because she not only was extremely professional in explaining all of my options and insurance options etc she was super nice!!! So I HIGHLY recommend this place for the following reasons ..1.AUDREY is amazing and will answer literally any question 2. The place is super clean ,secure, and the best price for storage in the area …Thank you AUDREY and self storage for making this move so much easier!!!
Audrey great customer service and very knowledgeable.
My wife and I rented and started to fill a locker on July 3. On July 4, when we returned to add more things to the locker, there was a problem with the locker. Fortunately for us, Ron was on duty even on Independence Day. Without his help, we would have been making two round trips home to take back what we brought that day and what we'd already put into the locker the day before.
While we did need to move our stuff to a different locker, that time was certainly better spent than if we'd been taking everything back home.
Our experience with Ron was so positive that today we brought over a family member so he could get his own locker at Public Storage. Ron was there to handle the paperwork, show the locker, and explain all that's involved.
The problem that necessitated moving from our first locker to the second appears to have been fixed.
Thanks for all your help Audrey you made the process very quick & simple I appreciate it
I have rented storage from public storage for almost a year and I have given price of $200 and they keep increasing my rate by themselves and now I'm paying $243 this is not the right way to be doing business I'm going to move out of there I will never rented storage from them for everyone to just be aware
When I first got there I thought “cool, an outside storage”. I parked and walked into the office and the smell that slapped me across my face was crazy! I went back to my car and got some spray… anyways a young man with dirty blonde hair helped me, pretty sure he was the manager and he was awesome! Super helpful and so sweet and patient. He helped me get the best deal and answered all my questions. He even stayed a later at the storage to make sure me and another customer was good. Good place, good management, I recommend also because it was the cheapest storage I found in Philly that was clean and had remote/code access late
Audrey was delightful & extremely helpful!!!
Oksana is helpful and knowledgeble.
Audrey is the best she was amazing at accomdating my mother & I
Audrey thank tou for all your help quick and painless!!!!
Audrey was very polite and communicated very well ...
Audrey was a great help thank you!!!!
Audrey and Eric were a great help, speedy & efficient received a Great deal...
Great help by Audrey from the beginning to the end broke everything down step by step all the rules by time we did anything paper work I highly recommend public storage for your storage need from house stuff to car storage and rv parking spots make sure you see her at the front desk ask for Audrey
Thank you so much Audrey & Public Storage I was in need of a Unit very quickly and I was given a great price and the process was quick and painless… thanks again…
Audrey was such a great help I am deaf and she also extremely patient with me she even went out of her way to set the App up on my phone so the gate opens easier for me ..thank you again
I was very pleased with the service and property upon my visit. I speak a different language and have an accent but we were able to communicate very well, the woman Audrey was very polite and helpful I definitely reccommend this place!
I'm not technically Inclined, Audrey was about to step out of the office when I arrived, yet she stopped everything to assist me. She helped sign me up for the App dk I can have easy access to the property & my account info. She was kind, informative & quick also. I highly recommend this location...😄
She also didn't mind listening to my many stories 😂
pearl and audrey were amazing wonderful customer service n very helpful i recommend this location to everyone !!!
I would give this location 0 , for people who do auction:
1) if you want to get in or get out storage you will wait 20 min to open access gate and they not gonna give temporarily access code
2) stuff left for 50 min so I couldn't leave the place because only they can open the gate
3) Customer service is rude
Like how you can just use your app right from your car to open the gate very convenient and secure, the woman was very nice that was in the office
Service was excellent the women's name was Audrey thank you
Ms.Kyara great customer service ! Definitely recommend coming to location great team !
MD pearl was very helpful and great customer service as well Audrey M
Great costumer service by Pearl.
Outstanding service, knowledgeable and polite. Name Mrs. Pearl was the attendant / employee.
Audrey and Pearl helped us out so much. Made the process simple and efficient!
Audrey and Pearl were the best and easiest to work with.
Thank you very much Audrey you made the experience very simple
I was very pleased with the service and the property. Thank you Audrey!
I had a great experience with Pearl she is so helpful and polite she knows everything there is to know answered all my questions and got me my storage unit in minutes!!
Audrey and Pearl were very helpful and nice and the property was very clean
Pearl was amazing. She was so kind and so helpful with the move in day!
Pearl & Audrey was very helpful with the time in need for helping me move my trailer. Very professional I really appreciate the help. Will definitely recommend this storage place
Thank you to Pearl & Audrey , The customer service was excellent , very professional .
Excellent service from Audrey & Pearl very helpful. Walked me around the property allowed me to choose which unit I liked and walked me thru every step very grateful
I paid for two climate controll units in total cost be about 650.00 When we got this heavy rain for about six days. I got a call after the first day telling me there is a flood. They only thought I had one unit which I informed them there where two. Only one unit was destroyed. Hugh puddle at my unit door. Water all down the walls. They gave me free plastic and gave me paperwork for a claim. Never brought out fans to try to dry the unit.never brought out mops. Offer me another unit but I had to move everything remind you I have movers move me in. Each day I went back same thing puddles in front of the unit they did nothing to try to make the situation any worse. Will never use them again.
Customer service very very bad
Audrey did a great job expressed excellent customer service
Michelle at the Grant location was very and professional. She went over every detail that we needed to know and answered every question to the best of her knowledge. Very friendly location.
Great experience. Michelle Rodriguez was very helpful, and a pleasure to talk to.
She did an amazing job!! Made the whole process a breeze.
Brenda was really helpful and I
appreciate her help a lot. Thank
you for being so kind.
I spoke with Brenda today about billing
She was very helpful and deserves more then 5 stars.Great customer service. Thank You
Audrey and Brenda were such a great help to me. Awesome , friendly workers. Thanks ladies!
Audrey was very helpful ! Great customer service ! Thank you
I want to thank Brenda for helping me out yesterday and today with a storage unit she was a very nice person and understanding
It was a great experience Siani was very helpful. Audrey and Susan were great as well. Very friendly staff
Good client service. Thanks for perfect esplanade Brenda.
Brenda was awesome 🤩 very helpful with getting me the storage that I needed … thanks
Had a great experience with Brenda she was very helpful and awesome thanks so much
The lady at the counter was just rude and unprofessional to say the least
Brenda was very helpful the service she provided was 100% the information was helpful I was going to vacate but she helped me and talked me out of it thank you Brenda
Thanks Ron. Great service. Very helpful
I've been with this place for over 2 years, and their quality of service has gone down hill. Rent has also gone up about $100 with little warning.
Melanie is a great person to do business with. Her customer service is always awesome. And very friendly
The staff was very friendly and the whole process was quick and easy.
Melanie and Nick were very helpful and nice
Melanie and nick great service
Rented a unit and Ron was great as he got me in and out In no time. Thank you.
I recently had to upgrade to a bigger unit, and your associate Jovan, went above and beyond to accommodate me. He was very polite and even cleaned out the unit before I stored my property.
Melanie was very helpful with getting me the storage that I needed
Melanie From grant was awesome!!!!!
Audewy was great to deal with very professional experience
Audrey was very professional
Melanie did a great job with setting me up and show me the different size storage units. She was very helpful
I reserved a space earlier this week and went to store my items today. Melanie and Audrey were there to make the transaction smooth and easy. I had to upgrade the space due to the fact that the one I reserved was too small. Both ladies were very professional and quick to make everything go fast and explained everything I needed to know. I love the customer service here. Thank you Melanie and Audrey♥️
Storage locker got broken into and they didn’t call us. We found out after seeing that the lock on it didn’t belong to us. They said there’s nothing they can do. Completely unprofessional. Tons of stuff stolen and they did nothing to help us. Completely awful people who said “oh well”
They also were rude about it all and uncooperative. Not even apologetic about not letting us know.
Regina was really helpful.
Regina did a great job helping me out! Thank you so much!
Regina was awesome!! Helped us a lot with out stuff! If you need help just ask Regina!
Place is definitely getting some new touches staff is great and really helpful
Great and amazing work very helpful and wonderful lady
Ron was amazing at helping me with getting my account situated. Best customer service ever !!
Viktoriya, who was filling in at this location today, was wonderful. Even though she was the only person working this day and had many customers to assist, she was extremely patient, kind, and very helpful. She assisted me various times, always with a smile on her face, and did everything she could to help me in any way possible. She made my time at the unit extremely enjoyable!
Melanie was great to work with. Very friendly and professional. The setup was really fast as well.
Thank you Melanie and Ron for the great service.
Needs work done to the place , pot holes all over, and if you don’t mind dust and dirt all over everything you own in the rental garages , manager said for a year now the holes would be taking care of
Diamond was the best ever everything was so smooth and easy would recommend her to anyone looking for storage