Public Storage Self-Storage Units at 1107 Goethals Road North, Staten Island, NY

**BECAREFUL***This public storage is a joke I would give 0 stars if I could. There is NEVER anyone in the office. The workers are lazy and will watch you trying to get help at the office and sit in their car.(Or walk right past you) We found a dead mouse in our unit. We had to remove it ourselves and had to keep the same unit. Now my payment jumped up over $100 extra a month and can't contact anyone to address the issue. I will be moving my things out of this hell hole ASAP.

Great service

Melissa. Highly appropriate your professional service Took me less than 15 minutes . Got my Unit. Thank you

Great place, always smelling and fresh which is great cause I don’t want to have to worry about rats in my storage 😆 & a special shoutout to Alec who helped change the bulb in my unit - these knees and my horrible back, I’d have been there forever! Don’t get old kids!! God Bless!

thank you Alec for helping me with any questions I needed answered. Loved his communication skill to help me with any question. Any question he would answer professionally.

Alec was a great help, he gets straight to the point, but also creates a conversation with some pretty funny jokes, but besides all that, the customer service was great, I am definitely gonna recommend this establishment to the friends and family, and to let em know that Alec is the guy to go with when needing some explanations or help.

Alec did a fantastic job at helping with any questions I had and giving me great recommendations when I asked for a unit. He does not pressure you to get anything you don’t want and will give good options depending on budget. He always greets you with a smile and is a very friendly person. Overall, Alec made my experience a smooth process with great customer service and I would highly recommend this business!

Absolutely love this place! I've been to a few storage locations and this one beat them all by far! From start to finish it was a great experience. Alec was great! He helped me during the process and was very knowledgeable, and extremely friendly. Going through a divorce is not easy, but I tell you... he made storing my belongings a pleasant experience.

Melissa saved my life, give her a raise!

Melissa is Amazing over here. Has helped me for the many years I have been renting my space here.

Melissa was excellent! She helped me with every detail, even made sure I found my way to the unit!

Raffiella is amazing and professional. She help us with the transferring of our unit and it was such a smooth transition. So glad to have done business with her.

great place to store personal items. facility is clean and secure

Always. Great experience chatting with the girls- Melissa and Raffiella always available to help with a smile on their face. I've rented multiple units from both ladies.

I have come to this facility four times this week and no one is ever in the office. I called for today's office hours and was told that they cannot guarantee there will be an employee present during office hours. On any day. There is a number to call which ultimately leads to a property manager who NEVER calls back. If you beep your lock clipped, they only help you once a month. I had to pay for a locksmith. The employee today showed up 20 minutes late. There were 4 customers total who needed help and two left of frustration. Horrid customer service. Store here at your own risk.

Great experience! I did everything online. Got my unit number and codes via text. Went to the unit with movers the next day without a hiccup. No complaints. I'd recommend Public Storage!!

A most pleasant experience your employe Rafaela went above and beyond too get me a locker on the first floor my wife has a fear of elevators thank you for having such a pleasant employee

Smooth process and Melissa was great. Thanks!

Melissa is always so helpful every time I had an issue. She is awesome

Manager was extremely helpful and went above and beyond to make my move in as quick and efficient as possible. Would recommend anyone looking for storage to this facility

i want to acknowledge mellisa, very sweet and knowlegable of the client and their strorage. always smiling and willingly helpful.

Melissa was our customer service rep at the facility. She was excellent! So knowledgeable, answered any questions we had, and so friendly! She laid out all of our options based on our budget, explained the facilities and layout with ease, and no pressure whatsoever. The place is super clean! Melissa was really great and made the process easy and seamless. Would totally recommend!!

The blonde lady is very nice and professional however the rest of the staff is not. The other “has beens” needs to get off her power trip. Everyone who rents from here is super rude also. . I had a situation with a loading and they came out yelling and couldn’t give the decency of 5 minutes to correct the situation. I rented here for a year price is okay when you first start but they raise it as to be expected. I’ve been to my container 5 times and every single time I’ve came with the staff or other renters will give you an attitude likes it’s a sport. If I’m paying $100 a month to rent a container I expect to be treated with common courtesy and a little respect. I’ll be taking my business someplace else and anyone else thinking of renting should as well. unless you enjoy being yelled at by the staff that you technically pay. The floors are also very unlevel so if you’re unloading anything heavy. Be careful.

We met with Property Manager Raffaela (sp?) today to discuss a few matters. She was informative, courteous, and very helpful. The problem that I have is that my rent increased by $50 and happened without any forewarning. This caused me to downsize in one day which was disruptive in its own right. At that time I was informed that rent increases can and will happen and are based on the availability or lack thereof, of spaces to rent. This was not made clear at the outset and borders on lying because important information was not disclosed

Over charging me for 2 months meanwhile I owe them half of this month. Be careful they lie and will raise your rent. My storage is on $474. Somehow they charged me over $1,000 for 1 month. They destroyed my furniture they have no temperature control only fans blowing all over. These people are crooked stay away. Go to the one on Richmond Terreace they are way nicer and legit unlike here.

Raffiella helped me finalize my move in and everything worked out perfectly. Super satisfied with the smooth process and facilities. Thank you.

Great location! Everything was easy and also great customer service! Rafaela(hope I spelled her name right) was very helpful when I first went to my unit and walked me through the whole process I was very appreciative. I would definitely recommend their business.

Raffaello was so nice and helpful over the phone and showed me the unit in the heat and was handling.multiple cjstome8she is good

Raffiella is a great asset to Public storage. Great job moving me in.

Raffiella was great assisting my move in and answered all questions she is awesome

I was loving them until the last two very drastic price increases. My tiny 5x10 storage unit must be something….

Melissa was very helpful. Very clear in the instructions very nice person. She’s great.

Rafiella was great and the customer service was outstanding!!! Thank you!

Thank you melissa and raffilla for all your help today

Taffies was very helpful in helping me with my move and finding the right storage space. She is the best.

Melissa was incredibly professional, helpful and responsive to my needs. She was excellent-made the rent-by-phone process very smooth.

Melissa was great, friendly and very knowledgeable. The reason I'm staying with public storage.

Melissa was very helpful n on point with my questions thanx

My experience with Melissa and Raffiella once again I thank Melissa for being knowledgeable with my storage situation she needs an upgrade in salary she Is a wonderful person. Raffaella was also a very big help also . Thank you both again

Girls were extremely helpfull and polite! Raffaello and Melissa

Raffiella and Melissa are super pleasant and helpful. I recommend this facility.

Always a pleasant experience when coming in and seeing Raffiella. She’s always positive and cheerful and I love that! Safe place to store your belongings

Called for information for a storage unit as my mom recently passed and I’m not emotionally ready to go thru all of her things. Raffealla was not only informative but very empathetic. You are very lucky to have her as an employee. I rarely write reviews but her kindness to my situation compelled me to.

I really can't say enough about this place. The service is great! I can appreciate calling a business and actually speaking to someone. Who's that someone you ask? Her name is RAFFIELLA She is always so professional and helpful. She listens and is very attentive as well. Thanks again Raffiella! Your kindness is appreciated

Melissa , is the greatest customer service rep. Public Storage has, she has been with this company for a long time, and I'm grateful for her and staff workers, 🙏 we the public Storage customers truly do love her and all the staff, you cannot ask for better worker/workers, she truly deserves a increase when they become available, Truly,,, I've been a customer for a very long time, so I truly know ok , wonderful day,,, Corporate,,,

Great customer service experience. Raffiella was very pleasant and professional. She answered all my questions. Totally recommend.

Melissa helped me manage payments. I am grateful for her assistance.

Thank you Melissa for always helping me with making my payments monthly always a pleasure

Good facility. This place has been around for decades but the pricing could be better

The best and cleanest storage facilities I've been to yet. And the employees especially raffiella was SUPER helpful. Her customer service was amazing. And went above and beyond while helping me and my wife locate and use the facility..would highly recommend..and thank you again Raffiella!!

Melissa is an asset to this company . She’s the best . She takes care of her clients . Very helpful and very professional. I strongly recommend her !! She’s the best !

Melissa was great … Really helpful thank you

Melissa is wonderful very helpful always a pleasure to see when coming to my space thank you for all your help

With a variety of room sizes to choose from, I find the facility clean, well maintained and affordable. The staff is extremely helpful, friendly and professional. I highly recommend their services whether it’s long or short term. For many years I have done business with them. Raffiella was the most recent representative I had the pleasure to assist me and is a credit to the organization.

Rafaella is a great asset to this company, her ability to manage tasks effectively and deliver results on time is impressive. She is an all around great employee with a great attitude and always has an infectious smile.

Raffiella has been amazing to work with! Always is willing to help with anything we need. Quick, easy, informative and the services are extremely affordable!! Thank you again!

Raffiella was pleasant and answered my questions

Melissa is a wonderful person to deal with here at the office. Very professional and attentive to my needs.

Melissa was absolutely incredible when I came to helping me out with my storage unit!

My experience at this public storage was amazing! I was helped by a young man named Alec who helped me find the perfect sized storage for the right price. I was able to fit all my belongings in the storage in anticipation for moving day. Great experience and I 100% recommend checking them out!

Raffiella is a wonderful person. She has a wonderful personality and love coming here. I will recommend friends and family to use this Public Storage.

Great service from Melissa the first time I came in for Information, very friendly, very kind.

Alec was a really person to help me out when I went to Public Storage, not only was he really good at doing his job, but he was respectful, patient, but also a good people person and was good at cracking jokes while he helped me with my process of renting things that were needed for my new home. Great experience, 5 stars is well deserved.

Alec was delightful to talk to. He was patient and very understanding. 10/10 would recommend any one to deal business with him through this company.

Alec was very helpful and patient while on the phone and in person, Very professional and helped me out with what I needed!

Horrible experience. You’re renting out a unit they supposedly provide a courtesy cart but they lock them up so you don’t have access to them. They expect you to go to the front desk and ask them to unlock it for you. Well 95% of the time they are not there to unlock them. If you come after their shift ends at 4 or 5pm you don’t even get to use the cart period. So this location should just make up their minds either you provide the carts 24/7 like they use to or just eliminate them and tell their customers their out of luck and find your own way to get your stuff up to your unit because we have to do it anyway. Horrible experience and can’t wait to get out of here and go to another establishment.

Great Storage facility!! Sufficient sizes!! Prices are great!! excellent customer service!! I spoke to a representative name Melissa she was a humongous help to me. Thanks to her I found exactly what I was looking for!! I would definitely refer to family n friend!!

Melissa was a great help in getting me started with my unit! She explained everything in fine detail and how to keep my belongings safe and protected. Her customer service was superior and I’m glad I had a friendly face to help guide me.

I always have a good experience when I come to my unit. Raffiella helped me download the app and signed me up for autopsy. Melissa has helped me with my unit and is very knowledgeable. I made the right choice storing here.

When I walked into public storage for the first time I was greeted by Raffiella she was very nice and patient with me. She was very knowledgeable and answered all of my questions. I highly recommend this place for future renters

Melissa is extremely helpful very kind helpful very business oriented is a sweetheart

Rental information was inconsistent from staff, but I went ahead with rental. I paid for my 10x20 unit but was told payment was incomplete 2 days later and called me daily but offered no proof even when I provided confirmation of payment. I was also not allowed to retract my rental without losing my money. Local staff was little help, and regional management (Donna Murphy) also proved to be ineffective. I decided to absorb the cost and vacate my rental and, a day later, received confirmation from Public Storage that payment was received. Calls to Corporate yielded nothing. I will NEVER do business with this company because they don't care much about their customers! Anywhere else is better than this company!

Horrible customer service and too high priced.

What makes a storage place great, is a secure facility, an onsite mgr who really keeps their eyes open, a clean place and well maintained and MOST IMPORTANTLY the staff. This place has THREE amazing full time staff: Melissa, Raffiella and Alec. They are attentive, know me by name and make an effort to get to know all their customers. When I had a problem with a light switch and a door, they were RIGHT ON TOP OF IT and called in professionals to fix it so fast. Most importantly, they really CARE. Not sure if all Public storage locations are lucky enough to have staff like this location does, but if you are looking on Staten Island, you should definitely come look at this place. Do a walk-through and see how carefully it is maintained and meet the staff. I am glad I chose this place.

Rented storage unit last week. Raffiella helped me out and was very cooperative to suit my needs. Professional and courteous!

I hate this place with a burning passion management is terrible. It’s just so inconvenient to get in the door and get a cart that isn’t locked up. Carts are hard to find and the last two times I went the elevator didn’t work. You’re lucky if someone is at the front desk to help you. Management doesn’t return voicemails either. Not to mention they raised my rate 25% in less than 6 months of my unit rental.

Hi, so my name is Angelo and my father had rented out a unit in the Staten Island, veterans road- this facility had ask a price of $120 for a medium sized unit monthly. Which was agreed on the renting/purchasing date, and was paid from my father. We rented this unit out for approximately 3 months and the day of the 1st ( for the 4th month) we had moved out my things before closing time. But I did not take the lock as I thought it was their lock and they would just change the lock that day or one of the following days to come. As they gave us about a month to pay for late fees without touching the locker or my belonging’s in this locker from what I experienced on the 3rd month, but I did not put two and two together till after all of this. So why not let us take our things out on the 1st of the month before the day end’s? I came back a few days later as my father received an email regarding payments for the storage unit he said I had to go return the keys and when I did the employee (which I do not remember her name) had said even though I took my things out on the 1st of the month I still had to pay rent for the whole month. This I did not understand so I called my father to have her explain to him. My father denied paying that month as we were not going to be using it for another whole month, but just to take our belonging’s out the 1st of the month before the day ended. They said if we did not pay it would be sent to collections. So we denied and truth be told they did indeed send it to collections. For a fee’s of $140+ for non payment of a month plus initial “late fee’s“ we were not intending nor intended to use. Please be careful for these scamming people and be aware of these people with no decency for costumer service. I DO NOT RECOMMEND RENTING A UNIT A THIS FACILITY OR THIS COMPANY EVER. PLEASE DONT EASTE YOUR TIME NOR MONEY HERE!

Great job Hector!

The employee named melissa who works here was excellent and very helpfull , Ashby question was answered and problems were solved

Melissa was great!!! She explained everything very well and was very kind and professional. Excellent customer services. Thank you.

John was very helpful finding the right unit for me, great customer service, highly recommend his service.

Rented my unit today with Melissa and Raffiella both ladies were very helpful and answered my questions. I’m very satisfied.

Melissa and Raffiella were great! Melissa was helpful and made the move in easy. They both answered my questions and I recommend renting here. Ask for Melissa or Raffiella

Raffiella and Melissa are always helpful and happy to help and go out of there way to help me out. I definitely recommend renting at this facility.

I went in to get some more information on the storage and the employees were very helpful and super friendly!!

Dealt with John, he was very helpful, professional and overall a great person. John got right to it and found me the perfect unit. Would give 10 stars if I could!

Went into public storage last week needed to rent a unit … since I’m moving out of my house and down sizing I needed a nice storage unit the property manager John was able to give me a tour and show me all my options that were available he did a great job and I am very satisfied with my purchase will highly recommend this place!!!

I walked into public storage on the goethals road. I felt very welcomed coming into this facility. I was looking for moving supplies i found a great bunch of different sizes boxes and moving supplies to buy i wanted to say thank you to melissa for helping me yesterday. Helping me figuring out what i would need for this big move to Arizona would highly recommend for moving supplies!

John & Melissa were so helpful! They were so patient and answered all of my MANY questions! Thanks Guys!

John at the front desk went above and beyond with his great customer service! Talked me through all the rates and helped me pick out the right size unit for my needs. Highly recommend asking for john when you go!

I contacted this facility and spoke with an employee by the name of Rafiella. She was so sophisticated, pleasant, and exuded exceptional customer service. She listened to my needs, throughly answered every question that I asked, and helped me get exactly what I was looking for. I would HIGHLY recommend this location to anyone for their storage needs.

THANK YOU Melissa for all your help and assistance would highly recommend

Done like no others. The customer service I received from Melissa was fantastic ! She made it easy to purchase all the moving supplies i needed ! Definitely recommend

Melissa has been so very helpful & courteous in helping me resolve any payment issues. She is a valuable asset to your company and to your clients. She deserves more than 5 stars.

Melissa. Very helpful with my new needs

Very nice 👍🏻

I moved to a smaller apartment and needed a place to store my furniture, this location was convenient, clean, spacious. Pros: The facilities and grounds are always clear of debris. There is camera on premises, a gated door and cameras around the area. It also has central air, wide doors and hallways. Cons: The storage monthly pricing is expensive.

I LOVE ya,ll thank you and God bless ye,ll All.

Came in today needing help to find a unit for my motorcycle and Yasmin was very welcoming with smiles and really helpful. Thank you so much would recommend my friends & family if they need a space

The manager wanted me to register a vehicle i wanted to store. I have title and insurance. Nobody else gave me that problem.

Came in with questions about renting a unit since I'm moving out of town in a few months. Melissa was very knowledgeable, kind and helpful. She showed me a few units and gave great advice. I would definitely recommend anyone inquiring about storing here to ask for Melissa.

THE STAFF IS WONDERFUL! THE RATING FOR THEM IS 5 STARS! The poor rating is due to how high the price will jump on you after your initial opening special. It was around $200 for the first two months and then jumped to $329! Not quite doubled but that was shocking and isn't worth the money any longer than absolutely necessary.

Only had the unit got a few months and went from 150 to 250 dollars in the matter of 4 months. They will raise your rent up every month. They had lights in the storage unit and decided to just cut the electric to them. The manager is insanely nasty and rude. Just go to cube smart, it’s much nicer and very clean

No property manager no call backs I was very dissatisfied you have to use an app that was a little confusing I think they could do a lot better