Public Storage Self-Storage Units at 428 E 92nd St, New York, NY

Very professional

Clutch. This place made our time living in the UES exponentially better. Very grateful for the accessibility and the staff. Jaquam was always extremely helpful whenever I had questions and even helped me lift a book case when my wife was too pregnant to do so with me! If we ever move back to this area, we'll be customers again.

Isaiah was AMAZING. Great customer service

Jasmine is great. She is very helpful and I got what exactly needed with her help

JaQuan and Jasmine was very professional and proficient. Loved my time with them. You will not regret renting here.

Jasmine is awesome. Extremely helpful

I had to recently relocate my storage unit to another level given renovations at this unit. Usually, a painful process, it was made simple and easy, all thanks to Tamia. She showed me all options for relocation unit and was able to locate an ideal spot after some searching around. Jaquan at the office reception is friendly and helped with the relocation process as well! Thank you both.

The facility is excellent with a reasonable price and impressively clean. I had some move-out issues, however the staff handled the situation with care and successfully resolved the problem.

John helped us out a ton

This is my first time ever renting a storage facility and JaQuan could not have been more helpful. He made the transaction easy and seamless and was super patient with my questions that I had for him. Thank you for being amazing !

Jasmine and JaQuan are retreamly helpful in making the move easy. Because of them this is why I gave a 5 star review.

Great storage option. My stuff had no dust or odor even after months of storage. Jasmine was extremely helpful setting me up and during vacating

Excellent service by Tamia, She called me to let me know I would have to move because the place was consilitating 2 units into 1. I went in person and she showed me some bigger spaces to move into. Lovely lady to deal with. No problems at this place and I've been here about 1 year.

Great space, new, super clean. Staff is amazingly friendly and efficient. This was the quickest and flawless setup I’ve ever experienced in renting a storage unit. Jasmine/Tamia are amazing ! A++

The two women at the front are wonderful, great customer service and a clean facility

Jasmine was super helpful to move me into a bigger unit right before I moved in. The units are clean. This made my moving process smoother than expected!

Jasmine was incredibly helpful and supportive to help us prepare for our move. Truly excellent customer service! 10/10 would come back again!

Jasmine and Jaquan are so helpful and nice.

Absolutely loved this location! Jasmine is a superstar! She helped us find the right boxes and the right storage space for our needs. She was friendly, efficient and professional. I would highly recommend coming to this location for your storage needs.

I just want to share how grateful I am I came to this location/ this Public Storage. I met Jasmine at the counter and from start to finish, she went out of her way to address my questions, show me storage options, help me pick out the right boxes... All with a smile and a sense of humor the entire time! I'm thankful for her patience and her attention. It really helps to have great service during a stressful time.

One stop place for all your packing & storage needs. Very Special & extra mention of the efficient, professional & superlative service that Jasmine provided during our visit. Immensely satisfied & would highly recommend.

I was indecisive and Ja was very helpful with showing me around the property

I was looking for information about renting a space John who is very polite and completely informative and knowledgeable giving me answers to all my questions and concerns I look forward to seeing John again where I come to rent a unit.

Jasmine at the 92nd Street location, is everything. Pleasant knowledgeable and extremely helpful. Thank you for all you do.

First time getting a storage unit, the girls here made it so easy and welcoming. I would highly recommend!!!

Jasmine is a lifesaver. Employee of the month. Accidentally made a mess and she helped us clean up after closing hours. Great service!!

Andrew is amazing. He was very clear and courteous all the way through. Great service.

Great service always at this location. Particularly Jasmine, who was helpful with my tour/signup and again several months later when I lost my access card. Facility is clean and easy to use.

Jasmine was professional, efficient and pleasant as she showed me the available units, reviewed the regulations and signed me up for my storage unit.

Clean and safe local storage. Helpful staff

Andrew really showed me around and helped me with my needs

I've had unit here since August and overall, I have to say that it's an excellent facility. The prices are mostly fair, and the place is exceptionally clean and well run. However, I had a customer service experience that really soured my opinion of the place. As I was trying to put a box in my pricey storage unit, I was suddenly surrounded by staff who began shouting at me for violating a rule that was not only unusual but also not posted. It was a very uncomfortable and unexpected experience, and I felt like I was being treated like a criminal. To make matters worse, I overheard the staff openly mocking me to each other after the incident. Unfortunately, this experience really detracted from my overall opinion of the place. While the facility itself is excellent, the limited hours and poor customer service I received bumps this down to two stars for me. I hope the staff can work on improving their customer service skills, so that others don't have to go through the same experience that I did.

Jasmine is the best of the best.. She will explain everything u need to know.. I love this place to death ♥

Jasmine is very nice with the customers.

Me and my roommate were helped by Jasmine! Super professional and helpful. Outside of getting done what we needed to get done, we had a great time working with her!

Jasmine was fantastic, professional, kind, a skilled multi-tasker and respectful to all the guests who needed her help even while assisting us with our unique situation! Thanks Jasmine! You made our move possible and less stressful and we are so grateful!

Andrew was helpful and efficient in solving my problems today

Friendly reliable service from Andrew!

Jasmine is great at what she does. Extremely helpful with helping me with my matters

Jasmine and Asia helped me with my move.Everything was smooth and no complaints. Thank you ladies.

Jasmine and Asia were very helpful. It was my first time, and they had excellent customer service to help me out. I highly recommend this location.

Andrew at the 92nd Street branch was tremendously helpful! He has helped me several times now with upgrading and accessing my units with easy access! The interactions here (especially with him) are always quick, effortless, and professional!

I am writing to recommend Andrew with whom I have consistently had courteous And professional dealings here at UES Public Storage. I have used storage facilities in the truck-state area for a long time, and can say he is at the top of his game.

This is an excellent facility, clean and we'll managed. Andrew was very helpful in explaining everything and getting me started.

Great storage place! Andrew is especially helpful and friendly.

Andrew and Jasmine are absolutely amazing!!! Impeccable service and incredibly friendly! They both made renting my spaces here SO easy and with the stress of moving, totally life-saving!!! I've rented storage spaces before and this is by far the best experience I've ever had! Highly recommend!!! I wish everyone could be as supportive, empathetic, competent and thorough as they are! ❤️❤️❤️

Jasmine was so amazing . Thank you again.

Great experience here! Tried other places but Jasmine was incredibly helpful and made the whole experience easy!

Jasmine is very nice and sweet best work

Andrew did an excellent job, walked us entirely though the entire process and everything was seamless. The facility is clean and very professional, great experience.

I recently had the pleasure of working with Andrew at Public Storage and I have to say that he was an absolute delight to work with. From start to finish, Andrew was incredibly helpful and went above and beyond to ensure that my move into the locker was as smooth and stress-free as possible. Andrew was knowledgeable about the different storage options available and took the time to listen to my needs and concerns, providing me with personalized recommendations that were tailored to my specific situation. He was patient and answered all of my questions thoroughly, ensuring that I had a clear understanding of the process and what to expect. I was impressed by Andrew's attention to detail and professionalism. He was prompt in responding to my inquiries and provided timely updates throughout the entire process. His friendly demeanor and positive attitude made the entire experience enjoyable and stress-free. Overall, I would highly recommend Andrew at Public Storage for anyone in need of storage solutions. His exceptional customer service skills, attention to detail, and willingness to go above and beyond make him an asset to the company. Thank you, Andrew, for making my move into the locker a breeze!

Andrew was really helpful. Highly recommend this place.

The district manager for this property went above and beyond. As she toured me on each of her properties to see what was best suited for my needs. I would highly recommend renting at any of these properties. Great staff as well.

Very helpful thank you

This place does not give you 24hour access. When it closes at 5pm and 6pm, you can’t get into your unit. It’s a joke! Rent at Manhattan Mini Storage instead, better hours

Great place and great service. We can ask them anything about the place and the availability Andrew and Jasmine will assist. I would have given this place 5 stars but the hrs are a bit shortened. If we work earlier or later we miss the times to store our items and have to haul them back to our small apartment.

Andrew was amazing ! Very helpful

Wow just when I thought I was having a bad day dealing with packing & unpacking my things inside a storage Unit Darryl & Jasmin made it so much better thank you for taking the time out of y’all day to help me & answer all my questions you guys was truly the best and don’t know how happy y’all made me during a hard time in my life making it so easy for me . Thank you Darryl & Jasmine You Guys Are The Best !!!!

Andrew was very helpful with my needs and also aiding me with my unit as I was vacating. I would store here again because of the experience he gave me!

Such a seamless process! Andrew was so helpful when we arrived and jasmine gave great info via phone! Andrew made recommendations on unit that would be best for us based on what we needed and didn’t try to upswell us to something we didn’t need! The storage units are spotless and even smell clean!

Andrew was very helpful.

Our rental experience was great. We were helped by Andrew who showed us serval sizes of units and answered our questions. It was great to be able to use the loading carts. The rental process itself and accessing the storage unit was easy. Andrew provided great customer service. The facility is very clean.

Andrew and Darryl were incredibly helpful with our storage needs!

Jasmine is really nice. Super kind and helpful

Josh had given excellent customer service. He is very knowledgable and a great asset to the company/this location! :)

Andrew is awesome!! So polite and considerate. He is also very knowledgeable with regard to all the units in the building and he showed us many sizes and cost options to help us make the right decision. We decided to move into this new unit immediately. The building is new and clean and has good security. Our old storage unit was $65 more a month.Thank you Andrew for helping us save money!

Andrew and Asia were a big help!

Andrew helped me with my storage needs, he was very kind to me and alao helped me set up my app.

Andrew is awesome! If you are in need of a storage unit please use the 92nd st. location

Andrew was amazing as he took me around the building. My experience was very nice and both he and Jasmine were very friendly.

Great assistance!

It was quick and easy, no hassle and everyone was so informative. Jasmine and andrew really made my experience good.

Public storage does not understand customer service. Do not go to this location

SOOO LUCKY I FOUND PUBLIC STORAGE. Moving in and out is seamless and the staff is so incredibly helpful and accommodating. Andrew was fantastic and answered my many questions to ensure I got the best unit for my needs. Thank you so much to Andrew and team! HIGHLY RECOMMEND. Also, prices are unbeatable!!! FOLLOW UP: I rented an extra locker unit here and Jasmine was soooo incredibly helpful. I had so many questions and wanted to see multiple units and she was so accommodating and helped me get the best price for my needs. Thank you so much, Jasmine!!!!!! RENT HERE!! You will not be disappointed

These front Desk people are what you should expect from a great Company that wants to do business with its customers! Thank you Andrew & Asia for making my experience quick & EZ.

I love this location due to the employee Asia. Asia made my experience wonderful from the time I entered the building until I exit. Asia is very professional, Nice.

Asia and Andrew are great.

I came in today to see the units. Andrew helped me, he’s really helpful!!

Wonderful service from Asia! Explained everything really well and made the process fast and easy!

Asia was very helpful!

Andrew did a great work!

They will lure you in and then chock raise the fee once your things are in the space.

Andrew was very helpful & professional. He answered all my questions & was thorough.

Jasmine set the bar high for a great attitude! Helpful and patient. All with a smile!

Andrew was patient and most helpful when I rented my storage space.

Thank you Andrew and Jasmine for your help and great customer service and very friendly, helpful

Jasmine, was very nice a very professional and helpful. Thank you!🙏

Great Staff! So helpful and knowledgeable!

The storage area is very clean and immaculately maintained. But what tops everything, is how nice, kind and efficient the employees are. La’Asia was so helpful and answered all my questions. She helped me setup everything and was an absolute gem.

Kristen was just a great person to deal with over the phone when I had an issue with my unit. They completely took the time to help and went out of their way to assist me. It really made me feel welcomed at the public storage brand.

Jasmine and Jimmy we so nice and helpful! I showed up right when it opened on a Sunday morning and they couldn’t have been nicer! Clean storage units and very nice and helpful employees!

The staff were lovely, helpful, and very accommodating! Andrew and Asia had quick answers and were able to get us settled and with the equipment we needed!

Andrew and Asia were great! super efficient and quick process. great deal with first month for $1

Working with Andrew here at this location has been super helpful for a fairly complicated move. He’s the best

Perfect! Very efficient and easy! Andrew was very helpful

Beware the sizes do not correspond to what is advertised. I checked 5 of them and they were al smaller by two feet which makes a huge difference. The company carries the name of public storage but they don’t follow the adécuate measures. They get you later because once you sign it is very difficult to change. The replacement has a higher price from advertised oneline Plus the selfie system of unlocking from the app does not work. Each time you take elevator one must place the code and they slows tremendously the time of moving in. Hours of operation are also quite limited I would appreciate if they stayed open longer hours. Place is clean and ventilation is good that makes it welcoming. The staff at office are not all well trained. One lady said the place was full and opened for a year, which was not correct since they had just opened 5 months around. Three ladies I met were not well trained to never impose themselves on a client. Rushing out never allowing friendly contact to be able to measure sizes ahead of time Be savvy before you pick up your space

Josy was very charismatic, approachable and made everything so easy for me in a timely matter! Great location and clean!

Had to rent another unit, and Andrew is very helpful throughout the entire process!

The Employees at public storage were very knowledgeable and helpful. I appreciate the assistance of a gentleman at public storage who went by the name of Andrew. They made my visit very pleasurable and my time their well spent. Thank you public storage.

Josy and Tianna were excellent. They were extremely knowledgeable about available options for storing my items and the insurance plan to protect them. They were very kind, patient and personable at the same time! Thank you!

Josy was a good help

The place is great The team work good Specialy anderw is one of the best !

Andrew was very helpful. Highly recommend and I am happy with the service he provided

I enjoy my stay here at public storage,I love this location its unfortunate I'm relocating to another state but if I ever move back this will be my #1 GO to place in New York city! The staff here are very helpful and efficient. Andrew was a very great and extremely patience with me. Thanks public storage for your service. Andrew Was

JASMINE AND JOSY HELP AT THE LAST MINUTE OF MY MOVE IN. QUICK AND AND EASY AS 123.. THANK YOU GIRLS I WILL RECOMMEND THIS FACILITY

La’Asia and Jasmine were so much fun and so professional. I never had so much fun getting a storage unit.

Andrew was extremely helpful in finding the correct unit for what I was looking to store. We toured multiple floors and units until we found the perfect one. Experience was great and Andrew was kind, help and funny. Would recommend!

La’Asia helped me out today and she was so amazing and great. Answered all my questions and explained everything very thoroughly! Thank you!!!

La’Asia amazing service patent and satisfying.

Very good Thanks to La'Asia

La’Asia helped me out quickly, efficiently and provided perfect service 🤩

Jimmy was the beast! So helpful with everything!!

quiero saber si se puede guardar un triciclo pequeño.

My husband and I waited months for this location to open and when it did we were able to get a unit within minutes thanks to Jimmy!We barely needed to ask questions because he explained everything in details from start to finish.He was very helpful,kind and patient throughout the entire process while helping us with some moving advice.Anytime we stop by our unit he greets us with a smile and that's always appreciated.We highly recommend this location!💪

I highly recommend using this company for storage. When you come to this location ask for La’Asia. Her customer service is amazing. It’s very clear she is very knowledgeable about her job. I am excited to start storing at this location I waited so long for it to finally open !!

Great customer service.

Every time I go to this location the service is amazing. I always ask for this one associate Jimmy who is always so helpful and patience with me. He’s one of a kind !

Jimmy was an amazing help and the sweetest person ever ; he’s also very funny Amazon of sense of humor

I went into public storage today and was helped by a worker name Jimmy, he was super helpful and very welcoming. Super polite he answered every question I asked. I have no complains, great worker and very nice! I will be back soon!

I went in today to get a storage unit I look at the unit didn't like the 1st one . Jimmy Went over and beyond to find a proper unit for me he spent about a 1/2 hour on trying to find the right unit for me and all is appreciated