Public Storage Self-Storage Units at 4920 Van Dam St, Long Island City, NY

Currently a customer at the Public Storage and it been an absolute pleasure to work with Sam! Customer service here is 10/10

Best storage in town great service, clean and very professional 10 out of 10 Rating

I Interfaced with Sam who is a wonderful, kind and empathetic person. She helped us smooth out the process and was very helpful from the start and made sure she addressed all my concerns. I could not recommend her more to anyone who is interested in renting a unit at this location. I will keep recommending this Public Storage locations to my friends.

I have a corporate account with this Public Storage, the service is literally second to none thanks to Sam. Sam is always very helpful, with my concerns/questions and she’s a great conversationalist. Keep up the great work Sam, I want to continue doing business with this company because you are there and an asset.

Carmen and Sam made the experience of renting a storage unit at this facility a breeze! I highly recommend this location, where everything is easy to navigate and Carmen’s and Sam’s professional assistance made the experience ever so seamless and flawless. I booked online and was surprised to learn that the unit I reserved was on an upper locker and only accessible via a rolling staircase. Unfortunately with the items I was storing the unit was unusable. When I approached Carmen and Sam they quickly assisted me providing me with alternative units that better suited my needs. Carmen and Sam worked diligently to ensure I was able to transfer my reservation to a new unit and keep my online booked rate. The ability to keep the same rate was greatly appreciated and both Carmen and Sam went above and beyond my expectations in assisting me. 10/10 stars for these superstars! Thank you Carmen & Sam!!

I went to this location looking to see my reserved storage but I didn’t realize that I reserved an overhead storage space. The woman in the front helped me find another unit that was bigger and I was able to keep the same monthly price. Thank you so much Carmen! I definitely recommend coming here. Carmen really tried her best to help me as much as she could and I really appreciate it.

Zaiah made the process eazy, love their service

Great service. Location is clean. Staff are great especially Sam

The location is filthy and service awful for all of them

The place is clean, good services, but is so expensive, I have a small room with the new increase is going to be almost $400

Let me start off by saying Sam & Carmen provide STELLAR 10+ ⭐️⭐️⭐️⭐️ Service!! Managing my unit there with them was by far the best. These ladies are super professional and knowledgeable I recommend going to see them when you want to use a storage facility!

Came into this location to buy boxes. Sam and Carmen were amazing!. Would recommend this place

This is like my house it has my furniture

Sam & Carmen are the best. Very helpful assistance and overall great experience at Public Storage on Van Dam!

Bad storage

I had a good experience on move-in day but the stress Public Storage has caused me since then makes me wish I'd gone with another place. On the day/week I moved in I was told, and confirmed several times, that rent for the first month was on promotion for $1. Since then I have been overcharged for the full regular rent, plus unfounded late fees. My repeated attempts to fix the issue over phone and the app have gone unanswered (despite the app promising a response within 12 hrs). I managed to get Phil on the phone last week and he told me I had been misinformed (?), that he has no power to change the charges but the district manager would be in touch. I’ve gotten radio silence since then. Meanwhile I continue to be threatened via the app and text message with more late fees, that my unit is going to be auctioned off, and that they’ve locked me out of the space. I trusted what the staff person told me - in person and on the phone the week I moved in - about the rental cost and payment schedule. Now I’ve left the country and have to deal with this incredible stress while trying to adjust to life and work in a foreign country. Please if anyone from Public Storage reads this, answer my calls and messages. Email is best given the 11-hour time difference where I am.

It's an old solid building. Its been up graded. The rent goes up every couple of years, can be expensive it you are there a long time.

Phil was great and helped us find the right storage space for our needs. Very patient and helpful, thank you!

Phil is the MAN! Made the whole process super easy and helped me get a larger locker on the spot. Stoked to have found this place.

Phil was incredibly helpful in getting the right size unit for me. Great service

Phil was super helpful and polite.

In NYC I dare not utilize any other storage facility. Clean, safe and the most helpful & professional staff I've experienced in about a decade. Thank you for the stellar service you provide

Phil was very helpful today. After a bit of confusion due to misinformation, he was able to help me get the situation sorted and even helped me get an even better unit.

Phil was tenacious in following up with me after my initial inquiry and explained everything thoroughly when I went to the location and rented. Very thorough & professional.

Hello my experience with Phil was phenomenal very well spoken paid attention to detail looked at me in the eyes when spoke to me offered me many many useful products and work with me to find me the best Deal available for my needs showed me multiple units double units gave me descriptions of different access points to the storage facility he made my decision the right one as I was on my way to a different storage facility thank you Phil very much

I went to the 4920 van dam street location in Queens and I had the most pleasant customer service with an employee named Phill, he answered all my concerns and questions about storage with a positive attitude even when I ask the same questions over and over.

I’m a business owner who neglected to source boxes for my shipments this week but, you guys saved me!!!!! Phil was so great and very knowledgeable. Thanks a Million!!!

Convenient location but limited parking and access hours.

solve the problem with elevators, this is not realistic, it took 49 minutes to unload 100 m2. Why call the operator on the floor every time to go down to the lobby. Did the job for 7 minutes in almost an hour.

Phil is great very helpful Carmen was good too

Decent place.

Facility was clean and convenient. Phil was so helpful and walked us through each step of renting a storage facility with ease.

Matt the district manager was extremely helpful. He helped organize a complicated situation and problem solved. Concerned efficient and helpful. Can’t say enough about Carmen and Phil who took my situation in hand and joined with Matt made this all work.

I have been a customer of Public Storage now for about 6 months. I'm very surprised to find that the service here has actually surpassed my expectations. My experience in the past with other storage facilities was always good in the beginning to get you to be a paying customer. Then, the staff aren't so friendly, aren't so helpful and aren't as accommodating. Public Storage here has been the opposite. They're more friendly, more helpful and exemplify what customer service means. The place is clean, quiet and of course the staff are the oil that runs the machine. I'd like to thank Phil, Sam and all the the staff here for all your help and professionalism.

Though the hours are limited, every employee at this location is sweet, patient, and helpful

Phil was so helpful and accommodating! Made the moving out process so much less painful. Highly recommend

Been storing here for over 5 years and Phil is amazing! He does the job well and the customer is great! Would recommend this location to any person who need storage service id amazing there !!!!!!

Great service by Phil super helpful and friendly at Van Dam Street location!

Lovette is the MVP. She helped me switch units rapidly after seeing the unit I rented was going to be WAY too small. Move-in felt easy (okay sure I had movers with me) but it was way more seamless than I imagined.

Very polite I’m glad to find this storage place Phil and jasmine was great to me I would love to give them 10 stars but is only 5 thanks guys

It was great

Phil helped me out and I was able to get my room quickly.

I'm relatively new here at Public Storage. I have to say that I'm very impressed with my admission to Public Storage and the service I have received since then. From day one, my experience here has been exceptional. I know Phil, Lavette and another young man who are Customer Service Reps here. Phil set me up initially. He was so helpful and thorough. He was patient with all my questions, made the process smooth and showed me in person how many of the things work. This was a great start that has continued since. This facility has provided me with all the features I need in a self-storage place. I'm happy here and attribute my satisfaction mostly to the staff of Public Storage.

Great facility! Easy in and out, staff really polite and professional. The office manager Phil helped me a lot!

Phil is great ,attention to detail

Public Storage has been an amazing solution for our excess inventory, when we needed it the most. Its super accessible with your own ramp entrance and also the crew is so welcoming and helpful. Phil has been an amazing support whenever we come by and have issues with the door and carts. Cannot recommend the storage enough, super close to Greenpoint also!!

Phil saved the day today! Fast and efficient and jumped through hoops to get me moved in. Thank you Phill.

Jermaine is nice!:)

Phil was super nice helping me move out

Facility was clean and safe. Phil was very helpful.

I've been a customer for 14 years and have had a first rate experience whenever I've gone to this Public Storage - it's so nice having the peace of mind knowing your belongings are taken care of and stored properly. I closed out my unit today because I don't need the space anymore, but was pleased to see upgrades around the facility, including new doors and locks. Carmen and Phil turned what would've otherwise been an unpleasant, logistically challenging couple hours into an example of fantastic customer service. Highly recommend to others looking for storage options in the city. Thank you!

Called to look for some pricing. I’m moving to new York soon. Jermaine Gave me all the info I needed! He was very nice courteous and professional. Jermaine thank u for an awesome experience.

Carmen was great at van dam location went above and beyond !!!!

Great customer service!

Phil and Jermaine helped me check out. The process was quick and easy. I was with them since 2012 and the service was great.

This one man show DOES IT ALL. He was beyond courteous and respectful; while I was demanding, multi-tasking and yet helped me remain on task. He had everything I needed, which I didn’t have. He was beyond patient, and today was one of my slow days. Which he even provided me with the necessary tools to complete my next task, which had nothing to do with Public Storage. If this young man is the face for your location, you’ve made the best decision with him. If he isn’t the manager, he should be. Maybe training others on customer service. His is simply exemplary! Kudos to you Public Storage for your Magnificent Employee!

Jermain, the guy who help me today, was awesome. A really good and friendly service.

Me and my husband found the experience at this Public Storage site at Long Island City wonderful. The staff Carmen and Jermain were extremely polite and patient with us as they showed us different storage size spaces. They explained fully to us how the facility works , the hours of the facilitys opening and closing times. It was a please beeing there and choosing this facility to store our items. I highly recommend this site and the wonderful experience. Eileen and Fernando

I had a great experience rent a unit here with support from Lovette. She’s extremely nice and patient.

Muy bien..muy buena atencion..lovette

Jermaine was very helpful and informative. I will definitely be in touch for assistance with your services.

I went to public Storage on Van Dam and received great customer service from Jermaine. Really nice gentleman

Service was great. Thank you to both young ladies who was on shift today. Made everything go smoothly.

Let me start off by saying I have been a client at this location for the past 3 years and yesterday reassured me why I love this location. Carmen was very helpful, knowledgeable and very very kind. She helped me find a new unit to better fit my needs. It was a pleasure to do business with her. This facility is always clean, has covered loading/unloading, easy vehicle entry and exit out of facility, and secure. They also have several carts available for use that are great quality. Thanks again for everything!

Today my day was made at public storage on van dam street. A staff member by the name of Jermaine really helped me out and was so patient with me and made me feel like my items were in good hands. Thanks so much Jermaine!

I was very please with Jermaine he was polite and patient show me around took his time out slowing me the different units sizes thanks again I will be coming back

Been looking around for a storage space to store some items and decided to stop by Public storage to find out about their units and pricing. A gentleman name Jermaine that works there did an awesome job with providing me with all the information that I needed. I will definitely be back to rent out a space

I went to public storage and I received great service by a young man name Jermaine. He was so patient with me and explained how everything worked. I recommend public storage as the place to go!

Service was great!!! When I tell you very professional, nice and courteous. Jermaine is it!!! Will definitely use again.

Jermaine was pleasant, knowledgeable, professional and I have recommended this place to coworkers.

Public Storage is very professional and really cares about their customers! I called to get some info and spoke with Jermaine Blanding. He was very helpful, courteous, and informative! He offered his help to me whenever I was ready to get started. Great customer service!

I stopped by to find out what I needed to do to store some stuff. I spoke to Jermaine and he was very helpful! Not only was he helpful, he was courteous, professional and very knowledgeable. He answered all of my many questions with a smile.

I was passing by to get some information on storage space and Jermaine was very friendly and helpful, he was also very knowledgeable about the facility and answered all of my questions. I will definitely go back and look for Jermaine when I am ready to rent. Thank you!

Robert was great!

Robert has been great helping us out changing the cubicle on the moving day! Thank you.

Robert was very helpful and great!

Good

Stopped here today because I was curious how storage works... the cute guy with dreads named rob walked me through everything.... I promised him I would give a review and it is well deserved.... sorry so late but I just remembered while talking with friends!!! Thanks Robert for all the info!!!!

Robert is nice!

Robert was great!

On Tuesday , July 14, I rented a storage space from Jermaine at the Public Storage facility in Long Island City. He was super courteous, helpful and professional. He did not rush me when we looked at the unit. I was able to take pics. He was also patient with helping me with working the lock. All in all, I thank Jermaine for his professionalism in helping me secure this space . Thank you Jermaine!!!

The managers at the property are awesome, thank you christina,Sidney and dee for your help

Great service! Clean. Fast! Stuffs are really great!

Carmen , Christina and Dee are awesome , thanks for all your help and the information

Pros: Staff is informed and super nice and helpful. Cons: Getting off the highway and turning into the loading area; two cars at a time. This area gets really crowded. Keep in mind total costs will double when you sign on the dotted line. Additional Costs to be Aware when looking at units: 1. There is an administrative fee which they disclose before - $25 2. You must buy their barrel lock - $20 3. If you do not have insurance already - they offer it for $15. You must have insurance from either your own private homeowner/renters insurance or must purchase one from them. For the first month with the promotion - I ended up paying about $70 for what I expected to only pay $25 $30 at sign in. My unit costs about $58 with a online discount. So, looking like it will be about $75 a month with insurance. 4. They can change pricing on you at any point; most likely at the 6 month mark... but they do give you 30 day notice. Tip 1: Research different locations and prices - found a great deal for public storage and reserved on-line. Better deals usually for ones with limited height entry - 4 feet and its a about 6 feet off the ground so getting a bed frame or heavy items are difficult. I got the 5x12 and it is really long. You will be able to fit a lot of stuff as long as you can lift it and cross into a 4 ft height ceiling. Tip 2: Have someone with you if you are carrying heavy/really long items like bed frames etc. Tip 3: Bring some wipes and also hand sanitizer. Overall, experience I would give it about 4 to 5 stars. Will I be staying with this unit??? Probably not, as I do not know if I want the limited vertical ceiling. I prefer ones more vertical than horizontal storage. Other options I strongly encourage you check based on this is Cube Smart (less space-same price-closer to my home- better parking and also storage units were vertical)

Dee and Carmen help me open a storage unit today that fit my budget was very professional and had great hospitality because of them I would recommend this company to anyone

Great service from Oscar on 2/28. Friendly, efficient, and there to help our business find the cheapest option possible. Cheers!

This is a great place to store your things Dee was a awesome help and help me out with everything THANK YOU AGAIN.

My overall experience was a blast. Dee was such a good help and she was very informative! Thanks Dee!!!

Great service!! Phil was very helpful and nice!!

Very informed and very nice

Dee is so helpful and efficient. Got everything done quick and very clear.

Christina & Melissa Were Very Helpful.

Fantastic service and assistance from Ebonys. Very clean and convenient. Recommended!

I had an absolutely wonderful customer service experience with Carmen. She was fantastic. Carmen was knowledgeable, honest, friendly, served with a smile, attentive, and personable. With her excellent customer service it made my decision to go with Public Storage more than worth it! Thank you Carmen! If you want great customer service, a clean facility, and storage space worth your money go with this Public Storage!

Carmen and Dee handled my application with courteous professional attention. Thank you

Wanted to recognize the great experience and customer service from Jesselyn Calderon and her team. They helped find the best storage unit, at most cost effective rate. Made everything easy. Moving is never fun- but Jess and her team made the storage part the least of my worries!

Booked a unit online and was able to quickly walk through the process to getting a unit upon arrival. Thank you Ebony and public storage team!

Ebony was amazing! Super fast, helpful and transparent. Thanks!

Dee was amazing and the process was super quick. Thank you!

I had such a great experience with Ebony. She is very kind and informed me all information that I wanted to know. Thank you Ebony!

Nice place. Ebony was incredibly helpful!

Excellent service and facility. Ebony was fantastic. Very helpful and thorough. She made sure we rented the unit that was best for our needs. Will recommend this location to others.

I fell behind in my bill paid an enormous amount of money to keep from losing my belongings and they raised my rent close to $100 a few days later

Great costumer service, fast and friendly Ebony! She was so kind and answered all our questions! She also shows us everything we requested! Thank you for your time and patience!

Carmen was an amazing rep and she really helped me out. Great experience.

Nice

Very good attentive, I will recommend this store place

Great storage facilities

My customer service rep name was Dee. She was Awesome!!! Very professional , detailed about everything . Made the process that I was dreading very easy and speedy. Although there are other storage places in the area her service alone would make me recommend people to this storage site. Price , location home run ! 👍🏽👍🏽👍🏽

I'd give more stars if I could. What a great experience at the VanDam facility. Staff is super. Carmen is friendly, courteous, patient, very knowledgeable answered all questions and concerns never felt rushed. When I left I was totally at ease.

Carmen and Melissa were very very helpful!!!

The woman who checked me in was nice but they lied about the size of the unit and you can only get in from 930 to 6pm!

Great service from the employees, reasonable pricing, and clean facility even during renovations.

The service today was impeccable. I appreciate the knowledgeable rep that assisted me with the whole process.

Dee is amazballz!! Super great energy totally happy with my storage service!

This place is great. Lovette and Carmen are wonderful and super helpful!!

Crowded

We had a seamless move-in today thanks to Dee! She was so friendly, and such a big help. As far as storage units go, I think this one is pretty great.

Ebony was great she explained everything well and very nice good job public storage

Dee was amazing!

Dee was very helpful!

Ebony handled it like 5 star pro!!

It was a quick and seamless experience to tour the facility, pick a storage room and finalize paperwork in 30 min. Thanks, Ebony 🤗

Just left the storage facility. We had a great experience. Ebony and Lovett were super helpful and patient with us as we were deciding which unit would best fit our needs and budget. Ebony took the time to show us each unit and point out pros and cons for us and they both weren’t rushing to leave just because it was closing time and made sure we got all our things in. Really had a wonderful experience. Thank you Ebony and Lovett! A++

Great service with Dee! Thank you!

Ebony was great so sweet and explained everything well thank you ebony & public storage!!!!

The place is currently under construction. In spite of that I received exceptional service. They even went so far as to clear a mix up that I had created by accidentally making two reservations at different locations. The manager Ebony was kind enough to help me through the process making it easy.

Dee helped me with my move in. She was very patient and understanding. Will recommend

Ebony was the best! She made the set up process very easy and walked me through every step of it.

Melissa and Dee were amazing! They helped me so much. Amazing support and service. I highly recommend this place!

Got a great unit for a great price and Ebony was super helpful throughout the whole process 👍

This storage unit was so clean and fresh smelling I appreciate the dedication and incredible service for your number 1 employee ebony , fantastic job public storage she deserves a raise :) !!

Very good service and lots space still available, good for find coupons code for renting the stores.

Ebony, dee, Lovette were great!

Lovette has great customer experience, friendly and polite. Also it's a very neat and tidy storage. Great place

Ebony , professional, polite and helpful. Very pleased and I recommend this location

I called into this location to get some information on prices and was helped out by Dee over the phone. Dee was very patient with me as I asked a few too many questions and knowledgeable and was able to help me get a better understanding of storage as I never had storage before. Her Customer service skills was spot on that I had to leave a quick review for the lovely Dee. Thanks Dee again for your patience and hopefully when I do decide to rent a storage you’ll be there help out!

I recently spoke with Lovette at the storage office on Van Dam St in NY. She not only took the time to listen but helped me resolve a shipping dilemma my son was having about some items he has had in storage for 3 yrs. This storage facilty is wonderful, as my son has used them for 3 yrs now & has never had a problem. Staff is friendly, informative & helpful. Lovette even suggested ways my son could make it easier on himself to ship out of state. Thanks again Lovette for all your help!

This is one of the better storage facilities I've used in NYC. Lovette and her colleagues are courteous and quick to help. Lovette provided a thorough and professional onboarding experience and answered all of the questions I asked without hesitation. The facility is clean and easily accessible from I-495, Greenpoint, Williamsburg, and Long Island City. Prices are competitive and the online system is extremely useful.

Ebony was great! Extremely helpful and charming, made me feel confident using public storage

Melissa was fantastic service!

Ebony and lovette the best..I had an issue with my unit, it was leaking from the pipe didn't know what to do specially when you don't have the time to make the right decision because basically I was forced to move out to another unit, which it has to be done in not time !! Like same day. Luckily I found Ebony and lovette really make my date !!! they we're really helpful ,lovely and kindness to me they took the time to help me find another unit with smile and not rush made me feel comfortable all the time with the paperwork and everything thanks both of you .. I really suggest look for them if you have a problem !!! Once again thank you guys... your awesome !!!

Convenient location and easily assemble from any part of Western Queens. Clean and professional environment

We had a bit of moving complications and needed to find storage for overnight before moving into our new apt. Lovette is the absolutely best and helped us get situated with a unit and even took some extra time after closing to make sure we were able to get everything in our unit and secured for the night. Fantastic customer service and always ask for Lovette. She is the best! Thank you Public Storage for the great customer service and easy move.

It was very helpful... I would definitely go back... There customer service is awesome 👍🏽

Manager Jess helped me with my move in today. Easy, fast, convinient, very professional service and the best pricing i could find; she knew exactly what I needed. Than you so much Jess; you're amazing.

One year is all it took for this place to switch four mangers, from five plus stars to one ,customer service has gone down. Price go up to compete with others and missing items , means to me time to go

Jess and Lovette are the best! Have worked with hundreds of units before and these two are hands down the best service I have ever had. Thank two so much look forward to seeing you guys both again soon. Everyone should rent a unit here too and leave happy!

Jess is an overall great manager and helped me find the perfect storage unit for my needs

Kelly is the most helpful employee at this location. She redefined “going above and beyond” with how she helped my mother and I today. She can teach a masterclass in customer service. If I could give her 10 stars, I would!

The lady that took care of me was Jess. Very professional, very pleasant to speak to. But i should say all the folks were wonderful

Service was great thank you Jesselin

my experience with public storage went well the staff jess and Kelly were very helpful and knowledgeable of my needs they were both extremely pleasant to deal with i highly recommend you see them if you need storage.

Ofir is very friendly and helpful and help us getting the unit we wanted. She explains things perfectly understandable and worked efficiently. We are so glad!!!

Jess and Lovette was very patient and helpful with me and my move in. Highly recommend this position and crew.

After an initial problem with giving me the right unit, the staff corrected the issue and refunded me extra money I paid. Everyone was very nice.

I went to rent a storage at this particular location, and l saw a young girl and a young men sitting down busy with their cell phones. They did not acknowledge me . I don't think they even knew I was in office. There was a lot of noise they weren't paying attention they seem like they didn't care. I checked the reviews on this particular location, it looks like they were very good reviews. But my first impression of this location is not what I expected and for this reason I was obligated to go to cube smart and rented my storage

Kelly helped me. very helpful

Jess was very friendly and helpful, and lovely! Great experience.

Jess is the best! Great rental experience! I would give 10 out of 5 :)

Lovetta was so kind and helpful. She guided me patiently throughout the whole process. It was so easy to finish the registration process thanks to her.

Kelly who helped me all the way from beginning to the end was wonderful it!!!! She was so helpful!! Showed me my space help me with my contract explained about the payments and also the manager was very nice Miss Jess !!!

Jess and her team were EXTREMELY helpful in finding the RIGHT storage size for my belongings. She was VERY patient as I did have a lot of questions and answered them all! I do recommend this storage facility to anyone! Thanks again!

I highly recommend! The staff is always friendly and efficient. Move in was a breeze. The manager Jeselyn is super good at her job. The space is clean, and secure. Totally professional operation.

I was looking for storage and I stopped by at Public storage on Van Dam St, and fortunately I met Joselyn, property manager. She is so helpful and really good person. She tried her best to help me with moving at the worst time for that, 20 minutes before close. Joselyn was very willing to help us and still waited everything be fixed. I got better price around, but I don’t want to move because Joselyn is very good professional and so kind person, and still helpful anytime I need.

We just rented a unit here at Public Storage and I must say that the staff members Lovette and Kelly were amazing. They both met our needs effectively. These young ladies are organized and knowledgable.

Jess, and her staff are some of the best I have ever seen. They are very professional and always make us feel at home. Cargo is extremely happy to have public storage as there primary storage facility.

I think that all the employees were nice and very kind the girl named Jess helped me and my mom get a new storage place to put all of the clothes and shoes that my mom sells in 90-05-37abe Jackson heights all of the people are really nice and I think you would all like a place like here have a good day bye!

Omg these girl are the best .. it was a great experience they showed me around and they are great ... if you need help always go to Jess and ofir so nice and sweet hearts they help you with everything

I will like to recomend Kelly, Jess,Rob to any body who will like to visit there. Great people.

Place it's ok. I was helped by Ofir who Gave me a good service saving me $$$

i felt so welcomed here! they helped me so well without a problem. i have no complaints, only compliments for this great place! very nice team!

Spoke with rob on the phone and he explained the whole move in never left a detail out and it was great to speak with someone there job opposed to the dummies at cube smart down the street love this place i know and feel right at home

Muy buen servicio con las chicas que estan ahora trabajando

Excellent manager ofir service was great.

Kelly And ofir thank you so much for the best attention in here and also the best costume service of NYC!!

Great service. Kelly was ver professional. Gracias.

This girls are the best... thank you so much

El servicio con Mánager Jeselyn fue excelente!! Me encontró la unidad que necesitaba rápidamente y es muy profesional. Encantada con su profesionalismo y rapidez sin titubeo.

Exelente service .Ofil was excellent

I had never felt so well attended by two such exceptional womens as Offir and Jesselin. They were very attentive and very special when dealing with me and my company. Their excellent service in the sale of supplies and in the showing of the locality was impressive. I will always recommend publicstorage . Alejandro Lopez A&M Transport Service Corp. M o v i n g & S t o r a g e

Love Jess & the amazing team at this location! I was nervous about renting a space in the city and Jess put every fear to rest! She was kind, diligent , professional on every account! From making move in a breeze to ensuring I was getting adequate service, I highly recommend this location!

Amazing storage, staffs are very helpful.

I had an excellent experience here with Jonathan. He was very helpful finding a storage size perfect for me, and he went well above and beyond to help me in a lot of little ways that meant a lot. He even let me stick around a little after closing because my move was going so hectic. Thanks so much!

Jess was an awesome help and super Knowledgeable and very accommodating.

Ofir and Marcos have great Customer service, best location I've ever been to.

Jess ,very accommodating, helpful, courteous,informative. Easy to work with.

Ofir Jess and Marcus there are excellent all our questions they answer them now I’m feel safe that my stuff in storage are safe also

Ofir, Jass and Marcos They are excellent crews and very awsome !!!!😎😎😎😎the very cool

Jess and Ofir, are the best! Very helpful and very kind. Im very thankful for their assistance.

Ofir y su equipo son una maravilla

I have been using space for about 3 weeks now. Jesselyn was my initial contact, she showed me different options and helped find what I needed. From that first call up to now she is continuously showing exemplary customer skills. She remembers my name and greets me and everone with a warm welcome. Hats off to Jess. Also commend Ofir and Marco, both always ready to help out. I forgot some stuff on loading dock and they secured it for me. Great staff out here. Check it out.

Jess and Ofir were awesome. Very friendly would recommend them to anyone and this place is awesome. If your looking for a storage unit please come and see these girls they rock the will take there time and show you everything.

Jeselyn y Ofir. ..excellent servicer, nice people... pending of evething... so special, good attention

-Scouted out this location for storage needs. i spoke to Jesselyn who invited me to come visit the site and with the assurance that she willl assist me. Met Jess at office, so pleasant and friendly. Patiently showed me 5 different sizes/locations. Understood the limitations ($) that retired persons (as I) have and she worked with me to find suitable storage within my budget limitation. Ended up signing for a storage space right then and there. Kudos to Jess for her capable friendly caring work attitude. Great job Jess. Thanks.

Showed up last minute and Manager Jess helped me find the unit that would fit my needs. It worked perfectly, price was excellent and customer service was exceptional and personalized. Jess went above and beyond and she has a beautiful smile too. Thank you Jess.

The help was amazing !! Totally recommend this place .. 100 percent ..

I 've been a long-term customer with Public Storage. I have to tell, the location looks very clean and well-maintained. The Workers Ofir and Marcus are Amazing. It is a very convenience location.

Stopped by the local Public Storage that's near my Apartment on the water in Long Island City to see what they might have available. Wow, what a breeze! Manager Jess is amazing! So knowledgeable, patient & friendly. Everyone who works there seems to really enjoy what they do, which is pleasantly contagious. So glad they're right down the road from me & I can grab seasonal things when I like. Thanks again Jess & I highly recommend them!

Excellent service! Jess and Jonathan were extremely helpful!

Staff was very helpful, extremely easy to communicate with and clean storage .

Ofir waoo poco personal como ella super amable agradable simpática muchísimas gracias por tu paciencia y ayuda ofir espero que este por mucho tiempo ahi.

un lugar muy bueno para guardar las pertenencias, mucha cortesía de los trabajadores, en especial la señorita Ofir la cual me atendió hablando en español y es muy amable

Naquin is the man!!

Was making a move from Boston to NYC, hit a lot of traffic and called ahead of time to let the office know I would be showing up around closing time. Naquin really saved my bum when he stayed late and helped me move everything into my unit. The service was incredible, and that staff is generous and understanding of exhausted UHaul drivers :) Thank you so much, Naquin! You're awesome.

Ofir was wonderful...….fast, efficient, polite, helpful and knew exactly how to make my visit stressless. Thank you Ofir!!!

Had a great experience at this location thanks to Naquin I recommend storage here

Jess and Ofer are very good and nice , great service

The new Team Jess and Ofir are very professional and customer service was excepcional; Jeselyn helped me with my account concerns and now I'm up to date account wise. Thank you girls!!

I've been in this location for 1.5 years. I would've stayed longer if the rent increase was reasonable. The building itself is old, smells of mold, dirty, parking is extremely limited, and the piss poor customer service is really what broke the camel’s back. 5 months ago, my unit was flooded from a leak from the floor above. To resolve the issue, the employee working that day moved me to another unit for the same price I was already paying. Beginning of this month, I get a notice for a 25% rent increase. I wasn't upset, but I asked the woman working the front, Jacelyn, if I could move into another unit of the same size and similar in price to what I was already paying. Immediately, she became defensive and started arguing in a very annoying passive/aggressive manner. She told me that I can't get the promotional price because I'm already a customer. But I knew that already, I just didn't want the 25% increase. I would've been glad to be put in the attic, basement, or anywhere as long as it was the same size, didn't leak and the rent increase is reasonable. I just didn't want the hassle of having to rent a U-haul and move out. She kept repeating that because I'm "already a customer" there is not much they can do. From my experience with public storage, if you go to the customer service with a rent problem, they automatically become defensive. Jacelyn lived up to that stereotype by continuing to repeat herself and continually asking me to repeat myself in her annoyingly passive/aggressive manner and talking to me as if I was a little child. A simple "yes", "no", "sorry we can't help you" would've suffice. Because of that experience, the hassle of renting a U-haul and getting a cheaper and bigger newer storage unit elsewhere is a no-brainer. My experience was so bad that I'm taking time from my busy schedule to let anyone else know what to expect.

Naquin, Ofir and Manager Jess received me at the Property and made sure my rental go smooth and comfortable. Property is clean and customer service is excellent and the Team is exceptionally professional. Thank you guys!! See you soon; will definitely recommend to friends and family!!

OFIR, took care of our storage needs today, she was amazing, she had a very positive attitude! Thank you so much for all your help, definitely ask for her help when you visit this location. Ricardo and Pedro! :)

I recently made a move from a large 10 x 15 unit to a smaller 5 x 5 one at this location after donating many items to the Salvation Army. Ofir, a wonderful employee was very helpful in facilitating our move & everything went smoothly & quickly. She was able to find us the right size unit around the corridor from our previous one & the move was great! We noticed that she is an outstanding employee who keeps herself busy taking great care of the customers & premises. We've seen a lot of improvements in the cleanliness of this location since she came to work here. A pleasure!

If your looking for a place to store your belongings, check out PS on Van Dam street. The staff when I was there, Ofir, Siarra, and Naquan, were all very kind and helpful. Highly recommend this place.

I have been a long time customer of Public Storage on Van Dam Street. Recently I went to go pay my monthly bill and Ofir, the manager there, was a breath of fresh air. More businesses should have more people like her.

hi i went to public storage today to find the price for a unit .the manager name is Ofir she took care of me she was very professional attentive helpful this company should appreciate a manager like her because it will make me go back . an the price this company have are great compare to other storage i will definitely recommencement this public storage in long island city in van dam st great service and prices thank you

My company stores it’s valuables at this location. I frequent it daily. It’s highly secure, clean and well kept. The workers are always available and attentive. When I had an issue, one in particular went out of her way to help me locate my phone. Thanks to Siarra I was able to rectify what would have been a disastrous day.

Even though I did not rent a unit, Naquin provided great customer service. He showed me available units that would accommodate my furniture. The customer service here is unmatched and I had a great experience thanks to Naquin.

Naquin and Ofir rock!! Incredible customer service!

Lovette is the best. So helpful, friendly and efficient on my move out day when I was stressed and freaking out. Will definitely be coming here again. It's been a pleasure working with this company.

Ofir was very helpful! She is very organized and sweet:) Thank you!

Today was hectic and totally not my day, but once I entered the office the greeting was so warming, Chilli showed me the perfect unit facility was a bit old but well maintained. Great Customer service will be storing for there for a while

Ladies are extremely helpful and their customer service is definitely 100%, everytime i come in they make my storage expierence a good one. Facility is shiney and clean love it! Thank you public storage for such great service.

The property is well kept hours aren’t too bad, staff is really helpful Chilli and Hector are awesome managers they help me save money and got me a good size spot. Will definitely recommend this to my friends!

Hector and the girls at the public storage are so helpful and pleasant! I’ve been to other storage places and the customer service is out the window. These people actually care and try to get you the best for your dollar.The place is well kept two loading areas and a lot of packing material to purchase with discounts if it’s bought it bulks. Good for temporary and long term. Thank you guys !

Awesome service love it

este lugar me hizo sentir muy bienvenido, especialmente para alguien que no habla inglés, estaba estresada y sin lugar para dormir y necesitaba guardar mis pertenencias. un amiga me recomendó esta ubicación y a una vez que entré me saludó la senorita chile, su personalidad me sorprendió ya que la mayoría de los lugares no tratan tan bien a las personas que no son inglesas, ella conocía su trabajo y lo hizo bien, Tuvi que llamar a mi amiga agradecerle por haberme recomendado tan buen lugar.

Facility is very clean, the employees there are always willing to help and are very nice, anyone looking for storage? Public storage is the best place, try them and you guys wont regret it. Thank u guys!!!

I have been a customer at this location for about 8 months. The staff are rude and unhelpful, the manager really seems to care even less about the customers. Save yourself some stress and move on to the next storage company. They will disappoint you some how!

Excellent service here. Recommened to anyone looking for storage needs

Facility looks very well maintained, the ladies customer service is amazing chilli's personality is beyond great, keep up the good work ladies, definitley will be staying a long time

Excellent customer service provided by Chilli!! Very quick to register and very helpful staff.

Walked into public storage on van dam st with my mind in shambles but chilli surely made it all better as soon as she greeted me at the door, she showed me 4 rooms i was being a bit difficult but she handled me with such patience and great customer service which was really amazing, she found me the perfect room with such a great promotion. Left extremely pleased and less stressed. Thank you so much chilli u are awesome.

Imani very good service .

I've had a storage unit with this location for many years. They are often understaffed, but the staff they do have is hard working. They keep the place clean, except for the main bay area - it often has a decent amount of trash on the ground. But the customer service is good. They're friendly and willing to help with anything you may need. It's also a great location - right off the highway and positioned between the midtown tunnel and the 59th street bridge.

I was assisted by Brittany I. She greated me with a smile as me n my husband entered in. She was very polite and honest . She was able to accommodate a room that I needed and search for a good price that I was satisfied with. She understood my concerns and was able to reassure me of my worries. Thank you Brittany I really appreciate you.

Great experience. Chilli helped me out on every occasion I came. Had a great conversation both personal and professional with Samantha. They helped me out get the best unit that suits me perfect. I definately reccomend this spot!!!!! Great personalities.

Rented a unit here today and te ladies were completed amazing and helpful, facility looked well maintained. They really made my move in easy

Brittany and chilli are awesome. Been storing here for a long time, each time i have a question or concern these ladies are on their toes to help. Bought my sister to the facility to rent and they helped her find the perfect unit for her needs. Thank you public storage for having such great People Working here.!!!!

Stopped by public storage on van dam st earlier today to inquire about a storage space, as soon as We entered the door I seen Chilli's warm smile as she stood up and greeted us with such excitement. Now I needed a unit for my husband's work tools but some items required a certain measure to be able to fit through the door, my husband was being pretty difficult in my eyes but the way chilli handled our situation was fantastic! Not only did she show us more than one storage room but she also informed us on how we could store our stuff in a space that will fit everything and could help us save money. As we walked back into the office I was a bit concerned about the pricing so she sugguested I go online which the prices would be a bit different. Definitely a place I'll be storing will be making a reservation as soon as my husband gets his stuff together. KEEP UP THE GREAT WORK! this was a much better experience than cubesmart.

The team here is super kind and helpful, especially Brittany and her co-workers who were on staff. Moving is stressful, but they made it a little less so. Thank you for being such a generous human being!

Brittany and Chilli were so helpful and professional. I recommend storing with them at Van Dam!

Ivana was awesome and helped me find the perfect size unit for a great price!

Excellent staff...the girl shamoya is a wonderful sweet heart she assured me that my stuff is secured .

I was moving from the city at the end of the my grad school semester and needed to get a couple of boxes on short notice. Moya was helpful and hilarious! She made a stressful move and last minute search quick and easy. I will definitely be back if I'm ever in need of moving or storage services. She was such a joy!

Helpful, has all the supplies you need to move! Will refer people if they ever need storage

Never thought I would need storage in New York but thank god this location was close to home for me. I was able to get a $1promo and move in right away. Definitely a location you can trust with your items.

I needed a storage for couple months before my move in in December, and public storage was the perfect Choice. Moya helped me out with everything, she was excellent! very kind and helpful. Moya is the best!

On-site staff are friendly and helpful, but buyer beware: your rent WILL be raised after 6 months as a matter of corporate policy. This standard rate hike should be made clear in the contract, but is not.

Moya customer service was extremely great, every question I had about the facility and unit she answered, she made sure the unit would work great for us since we did have alot of things, she mentioned 2 moving quilts that help us alot, we drove all the way from Florida, we was so frausted and Trust & believe me my husband is definitely a tough cookie, they handled him with so much patience, Chili showed us another loading bay where it was free of customers and a lot closer to our unit since we had to unload our entire apartment into our now 10x14 unit on the 4th floor, talk about a workout! But she definitely made it a lot more easier, even supplied us with 2 dollies!! They both were amazingly great, It made me go back about 3 times just to apologize to them about how horrible we walked in but also how great they handled us. Thank you ladies!

Imani provided exceptional service

Thank you, Imani you're the best!

It is such a nice feeling when you walk into this public storage facility when you are greeted with smiles, courtesy and professionalism putting me in a comfort zone. They work quick, efficient and with 10 minutes all paperwork was completed and I had my storage room available . The first month for a $1 was an incredible deal and I found the rooms and every corner of the facility clean even though they are located on a busy street. Kudos to Shivonne and the trainee Adilissa for making my move into storage easy. The manager of the place was also very accommodating and funny. Highly recommended!!

Let me start by saying phonamenal customer service by far! Wish I could of gave more stars, Shivonne and Chillie were very friendly and knowledgeable. They helped me select a size and even showed me how to pack my items in the unit. Being in New York you really don't see customer service like this anymore. Thank you ladies at van dam best choice I made by far for storage.facility clean, spacious a bit older looking building

Moya was very courteous, prompt, and very responsive to our unique storage needs. Incredibly grateful for her service!

She was very willing to answer my questions and was there for me all the way

Came in to the facility with my grandfather to rent a space for him and I. Imani answered every question we had and was a great big help. Moving was easier than we thought. Thanks to her.

Shivonne and Imani are great persons to deal in when you rent a storage - knowledgeable and friendly

Great customer service, friendly, clean facilities and Imani is super knowledgeable and helpful!

Great service here. Imani helped a lot!

Elevator is down

Shaivonne and Moya are the dream team! super helpful, very patient and made sure I got the best price and deal. True A+ Customer Service

I originally rented here because it was cheaper, closer to my apartment, the hours were ideal and the manager gave us a discount when we said we were considering other places. The huge discount and urgency for us to buy the unit should have been a red flag. They increased the price several times within 7 months, they changed the hours, there was mold and what looked to be some water damage from the nearing units. When I called and asked for an explanation they said "We sent you a letter". Although they raised the rent on me, due to circumstances I had to relocate to a different size unit. I arrived at the center to load my things and found out the hours had changed again so I was left with a uhaul full of items, no place to park the commercial VAN. and once again when I asked when and why the hours were changed, they mentioned it was sent in a letter to my residence. At lease an email would have been nicer.I will most likely be moving my items from this storage unit in the next few weeks.

Great customer service from Moya and Shivonne

I've been shopping around for a little while trying to find a storage facility to put my personal items that are very dear to me and decided to make a reservation here because of the great prices. I get to this place and there was a girl there named Moya who helped me. She asked me all of these questions about what I was storing and she let me know that what I reserved was going to be to big for what I was storing and suggested I get something smaller. She showed me the room she suggested and then showed me the room I reserved and she was absolutely right! Not only did she get me the room that was the perfect size she also saved me money! I am very happy to be storing here.

Wow I don't know how they managed any stars let alone 4.9? Seems shady to me. Check out the yelp reviews, they are more accurate. The facility is poorly maintained, and the hours are terrible. They kept raising our monthly fee and rolling back the hours, so now it just became expensive and inconvenient.

Reasonable price

Rented here about a week ago the girls at this location are very sweet and helpful with my move in. Everything was well explained and thorough. Thank you girls at public storage on Van dam street for your excellent customer service.

The ladies at the Van Damn Public Storage were very helpful and extremely friendly! The rental process was seamless and quick! Thank you ladies so much!!!!!!

Imani and the manager Shivonne were both professional and quite friendly.

great people specially DIAMOND and NATALIE who showed me around, and gave me good costumer service, thank you guys

Shivonne and Susan are fantastic. It's our second time renting from this location. Shivonne is very knowledgeable and helpful in terms of finding the right storage unit & size for us. She also went to all the important details of payment and move out policy. We had a great experience here and definitely recommend this place.

had a great experience with was wonderful in explaining the process of renting a unit. I would definitely recommend this place. They were friendly and knowledgeable.

Shivonne, Darene, Natalie, Susan and Malik were awesome, great customer service and support! Look no further for your storage needs...

Super friendly staff, easy to understand process, and very seamless to get your stuff in! Highly recommend !

Shivonne was extremely helpful and professional. I was impressed and if I was still working would hire her.

I am in the process of moving soon and was recommend by a friend to check out Public Storage. I came in yesterday looking for a unit I would need in about two months and spoke with Devon. Devon was very professional and helpful. He gave me a tour of the facility and advised on some really great deals, as well as merchandise available for purchase. I had a lot of questions in which Devon was able to answer, which was a relief given this is my first time renting storage space. I will definitely be back in 2 months to purchase my rental. Nothing better then great customer service!

I walked into the public storage location on van dam thinking I was just going to see what they had to offer but instead walked out with a great promotio. I was surprised of the Great customer service I received from the staff! The property manager Shivonne, Natalie and Davene were all very helpful. I felt like I was a VIP having so many people help me out. I'm glad I decided to go in ☺ great staff clean facility

Shivonne is extremely helpful.

Amazing customer service, clean, and way cheaper than Manhattan.

A smile goes a long way, Thank You shivonne for being patient and being friendly. I been renting at this location for a while now and finally came across an employee who actually shows they care.

We want to say that Devon is an amazing Property Manager at this facility. He answered every question when he conducted a tour of the space. Devon was very informative about all the terms and details of the lease agreement. He explained every question to my wife and me. He offered info regarding insurance, moving boxes, etc. When we walked out of there we knew we made the right decision. Thanks to Public Storage and Devon. We returned yesterday, 5.29.16, to inquire about getting a larger unit. Devon and Shivonne were very helpful again. Devon located a larger unit. We moved. They helped. A happy ending.

I recently rented a unit and was amazed at the quality service customer service I received. I've rented in a couple of storage facilities before and i must say the service really isn't too great but Shivonne at the this location was a star. She was so helpful and upbeat it made me feel happy and secure about where i was keeping my belongings. She had a bright enthusiastic smile the whole time and me feel really good about renting with Public Storage. They were other locations with cheaper prices and better building outlook but Shivonne really won me over with personality and graciousness. She is definitely an asset to this property.

I remembered Darnicia from bqe her service is always outstanding, Darnicia and Victoria are beyond beneficial to the company.

I was moving out and needed to have all my items boxed up for the move Victoria and Darnicia were very helpful.They went to the great extreme of helping me make sure my items would be protected for the move,made me not wanna leave this facility . Thanks for the outstanding service ladies.

I went to public storage to purchase boxes which I left emptied handed because the prices are to too high but I did encounter a yup lady named darnica helped me she offered me every box in the office she was beyond helpful and carries herself very professional at the same time made me feel comfortable and was very informative she deserves five stars for outstanding service

I was moving and needed storage space for my personal items. I called Public Storage on Van Dam Street and theyvset upa reservation for my. I arrived there and Darnicia and Keyonna welcomed me to the establishment. The staff were very cordial and professional, and helped me find the right space, at the right price..The property manager Darnicia, and her asistant Keyonna escorted me to the units and made me feel at home. I whole-heartedly recommend Darnicia and Keyonna as valued employees at Public Storage, and it was a pleasure working with them. Sincerely Reginald Levy

Darnicia great customer service ... Very helpful and positive person ... Made me want to pro long my stay at public storage ... You go girl !

After being helped by Victoria she showed a lot of professionalism and was very helpful and she also does a very good job with assisting customers.

Great staff. Very helpful ladies, always make my visit to my unit very pleasant ..

I came in today to rent a space. Chareise was very pleasant and helpful. I would definitely recommend this place to friends and family!

Q and Chariese were very helpful. They had me moved into my space in time. It was really quick and the service was awesome. Thanks for the help.

Clean

Customer service on point, just the manager will tout u a lotta stuff

Clean space, friendly staff, nice spot!!! Would highly recommend!!!

Excellent customer service they were very helpful with helping me understand the rates n sizes of the storage units....I am happy I chose this location

My wife and I rented a unit here about a month ago and we have had a great experience so far. When we rented the unit Devon and Quenda were very helpful, they told us everything we needed to know about storage. They took us around the property which was very cleaned and well maintained. We saw about two to three units before we found the perfect one. Once we got the unit Devon showed us all the items we needed to protect our stuff. The location is great and close to the city and the access hours are also manageable. This the perfect place to store.

i came to this property to rent a storage,the property was very satisfactory,clean and the workers are nice and helpful...i would recommend this to anyone looking for storage

I was reffered to this Public Storage by a friend of mine who used their services before. The staff (Q, Tesheya, & Devon) were beyond helpful. They answered all questions that I had and got me the right size space for the right price. I will recommend Public Storage on Van Dam to anyone who needs storage.

Staff is great. Couldn't have asked for better service. Location is near the city as well as Brooklyn so that's also a plus. It's a big building and quiet which is what I appreciate. Clean. A good place to store.

I had storage here a long time ago and then I moved to Florida. Now I am back and the first place that I thought to store at was this location. They are still just as dependable and reliable as one when I first rented. The people are different but just as nice and efficient. The woman Q helped me out with all my needs. Thank you.

The service here is very good. I really appreciate Tesha's help with my need. She can identify my need and provide help accordingly. She helped me a lot with extending the access time. Well done!!

Kristina was very professional and extremely helpful at all times.

Chris and Kristina were very helpful and quick. They were very pleasant and awesome. Thank you!