Public Storage Self-Storage Units at 133 2nd Street, Jersey City, NJ
Mon-Sun Self Service - online & on-site eRental
Gate Access Hours
Mon-Fri 9:00 AM - 6:00 PM
Sat-Sun 9:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Sun Self Service - online & on-site eRental
Gate Access Hours
Mon-Fri 9:00 AM - 6:00 PM
Sat-Sun 9:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x4'Online only price$ 31/moSmall 5'x4'
$ 31/mo $39Best Price Label
- Climate Controlled
5'x5'Online only price$ 33/moSmall 5'x5'
$ 33/mo $42Best Price Label
- Climate Controlled
5'x3'Online only price$ 71/moSmall 5'x3'
$ 71/mo $89Best Price Label
- Climate Controlled
5'x5'Online only price$ 72/moSmall 5'x5'
$ 72/mo $90Best Price Label
- Climate Controlled
5'x5'Online only price$ 94/moSmall 5'x5'
$ 94/mo $118Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 127/moSmall 5'x10'
$ 127/mo $159Best Price Label
- Climate Controlled
8'x5'Online only price$ 134/moSmall 8'x5'
$ 134/mo $167Best Price Label
- Climate Controlled
10'x5'Online only price$ 204/moSmall 10'x5'
$ 204/mo $255Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 241/moMedium 10'x10'
$ 241/mo $301Best Price Label
- Climate Controlled
10'x7.5'Online only price$ 242/moMedium 10'x7.5'
$ 242/mo $303Best Price Label
- Climate Controlled
10'x15'Online only price$ 275/moLarge 10'x15'
$ 275/mo $344Best Price Label
- Climate Controlled
Nearby Self-Storage Locations
Self-Storage Near Jersey City
Resources from the Help Center
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Thousands of Jersey City Storage Units Also Serve Greater New York City
Public Storage recently opened its largest storage facility in the country, with the most self-storage units, just over the Hudson River from Lower Manhattan. The cheap storage is located in Jersey City, an easy train or ferry boat ride away from NYC, for more affordable storage near Manhattan.
For the new Public Storage Jersey City, the company repurposed and restored a 100-year-old, block-long cold storage building in the historic Powerhouse Arts District of downtown Jersey City, near the Hudson River Waterfront. The storage facility offers a range of unit sizes from 3 feet by 5 feet to fit boxes, seasonal gear and small furniture to larger units up to 20 feet by 10 feet to fit a home during a remodel, or a small business. There is surely plenty of room to store new purchases from the nearby Newport Centre mall.
The location is easily accessible via Interstate 78 and the Holland Tunnel and is also near the Grove Street PATH stop. It offers free parking, a loading dock, and all climate control units indoors. The manager lives on site for extra peace of mind.
As one of the last, most affordable neighborhoods near Manhattan, and an urban cultural and business hub it its own right, Jersey City has been growing at a fast pace. Glass tower office and condo buildings have sprung up next to restored lofts and lively restaurant options. It seems Jersey City is as good a place to live as it is to look for self-storage in the 07302 zip code. Check out a drone video of our location and the neighborhood.
This Location Serves:
Jersey City, Manhattan, Liberty State Park, Van Vorst Park, Ellis Island, Hudson Exchange, Bayonne, Paulus Hook, Hoboken, the Heights, Greenville, Bergen/Lafayette, the West Side, New Jersey City University, Hackensack, Newport, Journal Square, Hudson River Park, Washington Square Park, New York University.
It is easily accessible from the zip codes: 07302, 07304, 07305, 07306, 07310, 10014, 10013 and 10012
- Two entrances and underground parking available for free to customers
- The location manager lives here, for efficient service
- Electronic keypad access for customers
- Customers provide their own lock and keep the key
- Elevators easily reach all seven levels for easy loading
- Storage units from small to large sizes
- Free moving carts for moving in and out
- A store offers moving supplies from boxes to tape and furniture covers
- Climate-controlled, indoor units
- Trained and approachable staff available to answer any questions or concerns
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 1637)
Jody was amazingly helpful and professional. Y habla español también.
I had a smooth experience from unloading area to storage unit. Their representative, Will, was super helpful. He helped us route our movement from the closest elevator to my unit. He even replaced a faulty lock for us at the end. Saved us a lot of time. Thanks, Will. 👍🏽
Public Storage is a great place! The Grove St location is very well managed and the management over there is very accommodating. Special thanks to Will for making my move seamless.
All 3 of the front desk guys, John, Will and Carmen are very helpful and they even got me changed from locker to a whole unit. They accommodated me for everything I asked.
Danny was super friendly and helpful! Great experience.
Josy showed me around the storage that might fit all my stuff in and helped me with all the process, it's my first time renting a storage and it is a really good experience working with her and the public storage
Worst customer service ever. Every time I’d go to the service desk there’s someone with a attitude. I asked questions today, I have a boot because of torn ligament and these people made me walk up and down and tell me it wasn’t necessary. And I’m frustrated and the person I’m going to say was the manager said just take the key to another employee, and said thanks bye. No empathy whatsoever and I don’t need pity but I need factual information.
Clean, organized, great location
Public storage in jersey city have some of the kindness, most helpful staff members. Especially Josy - she was so kind and helpful. I had a horrible scammy moving company that showed up close to closing to deliver stuff to storage. She went out of her way to help them and me move my stuff in. It made a very stressful experience a lot more relaxing. Cannot thank them enough!
I had such a great experience. The facilities were clean and the staff was super helpful. Josy helped my boyfriend and I when we were in a sticky situation with a scammy moving company. She helped us get the stuff to the unit and had a smiley cheery attitude. She really cares about the customers storing at public storage.
Josy is amazing!! Nice experience!! Thank you so much
Josy thank you so much for the help!!! Good service!
JOSY PROVIDED ME WITH A VERY PROFESSIOMAL SERVICE AND WAS A EASY EXPIRIENCE
Josy excelente service. I will recomendó tris location .. Thanks aguín Josy
2 hours till closing and theyre already locking the carriers (carts) Some of the younger staff has horrible attitude.
Thank you Josh for help
UPDATED REVIEW 08/18/23 I guess Damien is not there anymore. I called to see if I could get my rate adjusted again and they told me that it was a one-time courtesy. Damien told me to call back to re-adjust if the rent went up. I guess that's the way they do business with the people that have been there for years.
Location and facility was great for me, but they kept periodically raising the fee ... to what has about doubled the original rate!! My last notice was an increase from $147 to over $200! BEWARE! I'm looking for someplace less expensive. for a more reasonable place. ----------- After my 2 star review and above note, I was surprised to receive a note saying my rate will be held at present rate for 6 months with request to adjust the review (why I raised review to 4 stars). I appreciate that someone actually reads these reviews and trys to resolve issues. I am grateful for the 6 months at same rate, but I will be moving to a smaller unit and still keep looking for a less expensive storage, at least one that won't periodically keep raising the rate.
Thank you so much for Josy’s help!
Josy and John helped with my storage needs, they have great service and building is clean. It make me feel my stuff are safe. Excellent service!
William helped me a lot! Thank you guys!
Josy helped me a lot. She is very nice and doing everything professionally. I love the service of this storage.
I have been renting a space for 4 month and my only complaint is that it’s not open 24 hours or at least extended hours, so it’s hard to fit in a visiting during the week
Disappointing Experience at Storage Rental Service I regret to share my recent experience with the storage rental service, as it was far from satisfactory. The individual at the front desk exhibited an attitude that can only be described as arrogant and displayed rudeness throughout our interaction. Their behavior not only lacked professionalism but also reflected poorly on the overall customer service. My dissatisfaction arose from several issues that occurred during the rental process. Firstly, the attendant changed my quote twice, increasing the rates substantially without any justification or respect for the initial reservation quote. This unexpected increase in costs was not communicated to us beforehand, leaving us feeling blindsided and taken advantage of. What made matters worse was that the attendant failed to disclose the possibility of a higher rate unless explicitly asked about it. It is evident that this lack of transparency was intentional, making it even harder for us to trust the process. She yelled at me, stating that she wouldn't attend to me and refused to accept my request to change to another person to handle our case, as communication with her was impossible. Be sure to make your reservation online and never negotiate prices at the front desk, as they will charge you more and provide you the worst experience ever.
She was the best. She was really good and I was very satisfied. Thank you Amanda
Carmen was absolutely amazing at helping me with my storage unit! She was informative, helpful and patient.
This space is well maintained and professionally operated. Kudos to Danny who helped us in setting up everything. All the staffs are really friendly too. Highly recommend overall.
Great service from Gwen and Carmen got me the exact right size I needed very friendly and efficient made the process a pleasure Thank you again Gwen and Carmen
Will provided outstanding service, seeking the best storage alternative for me for a reasonable price. Thank you.
Wonderful people the ladies were pleasant and funny and fast and clear with everything , love the service
Great experience with Carmen and Will. They were very helpful. Even Miss Josy was generous enough to give me a promo!
Josh saw me waiting , was very attentive , hard worker , she know how to connect with customers , I’d like to thank her for helping me out on 6/29/2023 . I’d advise the higher up to pay attention to her work ethics thank you
The original price went up significantly after a few months for no apparent reason. Be careful that the rate they charge can change on you without notification. Not talking about introductory savings but the price you were told it would be once that introductory expires. Very annoying when you expect to pay a certain amount and used this storage because of a good price over other storage places. Only to find out later at around 3 months it actually is more than competition. Otherwise great climate controlled indoor facility with elevators and plenty of dollies. There is also never a problem parking inside with cars or at loading dock with trucks. They do close at 7pm so make sure that works around your schedule but other are open much later or even 24 hours. Also, there is NO GARBAGE or dumpsters available so if you plan to put stuff in storage and look through it to throw stuff away you have to find your own way and place to throw things away.
I would like to say the staff here was more than helpful you did an amazing job making my experience simple and painless. Will took the time to explain everything step by step and went above and beyond. Carmen and gwen with the assist they were also great. This is a great team here at Jc
Only half of the elevators works at any time. Not nearly enough carts. Have to wait for a cart every single visit
Will helped me and I had a great experience. First time public storage user and I’ve been pretty stressed about the process, not knowing how to load, get in the building and how to access my storage. Will really took the time to explain the process to me and gave me a tour! Really recommend the space. You know you’ll be taken care of. All the best to everyone with the storing/move process. Good luck!
Amazing Help By Amanda ! Fast & Informative thank you
Amanda provided outstanding customer service. I'm sure Public Storage appreciates employees who know how to listen and address customer needs. I'm very grateful to Amanda for making my first experience with PS an exceptional one.
Had a great time setting up a rental unit today with the support staff in the building. Carmen was extremely professional and insightful. She walked me through everything I needed to know to get set up with my storage unit. I’m glad I went in person, because I wouldn’t have figured out how to properly lock a unit without her instruction. The staff also was also helpful explaining some confusion I had with the app and with billing. I had a lot of questions, and I appreciate that the representatives were knowledgeable and able to shed light on what otherwise would have been a confusing process.
Such a scam, no where up until you have paid it says no Move-In after 7pm. Everywhere says accessible 24/7, however “no move-in after 7pm” was deliberately left out. And admin fee is non-refundable. I called to cancel immediately after I realized there is no move-in after 7pm, they wouldn’t refund me. Wow. What a service.
Damien walked me through the entire process and did an amazing job! William and Gwen were very helpful too!
I recently experienced exceptional friendly service at public storage by Damien, I was greeted with a warm smile and a friendly welcome . He was happy to answer any questions I had about the service or make recommendations based on my preferences. I highly recommend this public storage place for anyone looking for a exceptional service. Looking for Damien, he is the man👍🏻👍🏻👍🏻
Had a problem with reserving a space online. Latoya helped me through the process start to finish. Excellent service.
From first call I made to book the storage till making me understand the whole procedure to checkin and use the storage , the support provided by Carmen was superb , she does deserve 5 stars. Overall awesome facility , clean and easy to use.
The best part about this location is the people! Gwen, thank you for going above and beyond to make sure everything was good to go. I am very thankful for your help! The signup process is easy and fast, and the facility is spotless.
I had a call today with Damien and she was absolutely terrific in handling my issue. Brian H.
William was a great help to us when we went to set up our storage place. Was very patient with us when we tried to figure out which storage option would fit us best, and has a great sense of humor! 10/10 recommend dealing with him anytime you go to this location. This man deserves a raise!
Came in real close to closing staff worked extra hard to get me in my unit. Special shot out to the staff Damein, Amanda, and Carmen.
Carmen gave me awesome service very patient..
Thank you to Gwen and Will for their excellent customer service and hospitality! I was worried because I booked a storage too small but they helped me transfer to a larger storage that’s more conveniently located unit with ease. The facility here is also very cleans and well maintained.
Gwen at Customer service is amazing. She was very helpful in helping me find a new unit because my initial unit was too small
William!!!🌟made my move so quick and easy. Well knowledgeable and suggested me the right unit that could hold my stuff perfectly. Thank you again William 🌟and the friendly team members. You guys rock
Josy is really nice to help me finish all staffs. I really thank her.
Latoya was more help than she know, this is a top notch facility with top notch personal. Latoya was very professional and prompt. Thank you for the wonderful service.
I was just at the Public Storage in 2nd Street, Jersey City a few days/weeks ago — last April 16th and April 30th — and these 2 staff members, Damien and Antonio, had been really helpful as I downgraded and moved my stuff from a bigger unit to a smaller one. They helped me get the best rates and deals and I’m really grateful for their recommendations. The process was smooth all throughout. Thank you and I hope you keep helping customers the best way you can! 🙏🏽
Public storage called several times to get me to finish reservation set up online because they said it would be easier online. It wasn’t. However, the staff on site (Damien and Will) were super helpful and quickly helped address questions and setup. Would definitely recommend this public storage location
Rasha was extremely helpful in all areas from securing my facility to a smooth exit process. Highly recommend!
Josy great service big thanks to her 🙏🏾🙏🏾🙏🏾
Damien was super helpful! Excellent customer service
Recent repairs have really improved the elevator situation! Samantha and Damien were very helpful with a recent billing issue.
Staffs are friendly. Dane, Damien and Carmen are very knowledgeable and helpful! Impressive customer service.
I get help from Carmen and Damien today, they guide me through different rental spaces and explain the price and payment with great patient and very detailed! Very lovely!
Just signed up today. The staff was extremely friendly and helpful. Will and Damien gave me a private tour and provided me with all the information for a seamless move in. Facility seemed very secure, clean, safe and secure and the process was very straightforward. Thank you Will and Damien for your help today!
Yes I stopped by this location to get some info about storage this week.And the associate Gwen was so friendly and knowledgeable about your products I just had to send a review.She was EXCELLENT.
Ask For Latoya She’s Great She Is The Best At What She Do.!!!
Latoya AWESOME SERVICE!!
Recently I visited Public Storage in Jersey City. I was assisted by a woman named Latoya. She was very knowledgable and professional. Latoya did an outstanding job!
Will at jersey city, NJ really got me in to a great unit. Their staff was on point and very helpful in giving me what I was looking for.
Josy customer service is excellent! I will recommend this facility to friends.
I called around to multiple facilities inquiring about storage spaces and I was inclined to leave a review because of the hospitality I received from one of the workers named Dane. Very knowledgeable on all of my questions, I was impressed.
I’ll be moving to the area soon and visited this location to find out what storage options were available. I work in customer service and appreciate having positive interactions and well - I was EXTREMELY impressed by the detailed information that Dane provided - along with his excellent customer service. He was attentive and answered every question that I had, very patient when explaining my options (even when I asked a second time) and helped me to find the solution that would work best for me. I will be using Public Storage for all of my storage needs going forward thanks to him! Thank you for having such a great team!
Earlier this week I visited this location to inquire about a large space since I’ll be moving into a smaller space soon. An associate Dane assisted me and he was so helpful. I explained the amount of furniture I had and he recommended a better size unit than what I thought I needed. He was very knowledgeable and answered every question I had. Great experience overall and very helpful, friendly staff at this location. I will for sure be using their services and recommending them to friends/family!
went here with questions about their pricing structure and also to find out about the different spaces they provided. I met a nice employee, Dane, who was great in answering my questions.
I've never used a storage facility before so I had lots of questions. Fortunately, the employee who helped me; Dane, was super patient and took the time to go through prices, what the process would be and all my different options. Huge thank you for making this process that much easier!
Will, Damian and Carmen left an incredible impression on me. Excellent service and patient to answer any questions you may have. I was well pleased for the entire transaction. Will definitely recommend to friends and family about this facility.
I had such a great and helpful experience with Carmen and Damien. They both helped me with quick check in, understood my requirements and helped me with everything
Looking to put some belongings into storage. Went to Public Storage in Downtown Jersey City to inquire about size and pricing. Dane who assisted me was extremely knowledgeable and thorough with all information. He helped me choose what worked best for me and helped me with some packing supplies.
Great and helped me so much will def be here alot with help like her josy
I want to shout out to Gwen and Damien. They were professional, knowledgeable and helpful. Another time I was at the location and one customer took 4 carts. I need only one cart but he hogged 4. He said he was using all 4. Public storage staff came to my rescue and told that guy he can only have 2. The staff are on spot. If a need a storage space, this is the best! Hours are great 7 days a week 🤩
The district manager for this property went above and beyond. As she toured me on each of her properties to see what was best suited for my needs. I would highly recommend renting at any of these properties. Great staff as well.
Damien was great! He was clear and helpful and gave speedy service while being super friendly!
Id like to thank the team at PS specifically Damien, Josy and Antonio for making sure all my needs and concerns were met. Cheers guys.
Had an incredible experience today with Public Storage and Damien! The check-in process was a breeze, Damien was super accommodating and helpful, that made my day today 😀
OMG Dane was amazing!!! He was professional, courteous, and assisted me with everything. He explained, reviewed, showed me the space and made me feel comfortable with my storage move and process.
Absolutely, amazing Experience. Josy was kind and very helpful. Honestly, was treading the process but she went above and beyond to make it seamless and stress free. She showed me everything that was available along with details. Great great service. If I could give an extra star for Josy alone. I would! 6 stars.
I got the perfect downsize unit I was looking for and was helped by Antonio, Damien, Jody and Gwen. They were all super helpful and professional
Clean and well-maintained storage units and other areas. Extremely professional and knowledgable staff - Latoya and Carmen were super helpful and patient in finding us the right unit for our needs within our budget.
Very clean and well looked after facility. I have had a space here for 5 years now but went back because i had to make some changes. The staff here is very pleasant and i had a great experience. Latoya and Carmen were especially helpful who helped me go through all the viable options and finalize the best option for us. I am especially grateful for the time and effort they put in to get something within our requirements. They were smart ,professional, patient, and had all the answers to my questions. I would definitely recommend getting storage here.
My experience here was great thanks to Josy. Very kind and helpful
William was awesome in helping me find the perfect unit for my needs within my budget. He also explained all the details clearly, which was extremely helpful. Thanks William!
Has reasonable prices.
We have been customers of Public Storage for about 4 years now and so far we love it. Recently we switched units and, because we're very forgetful people, had such great help from Damien, Will and Josy... They were very nice and helpful. Got so much information about our units from Damien to help us moving forward (information I didn't know because my husband started the process years ago and just didn't tell me much because he forgot himself lol) .. Everything is so clean and extremely secure... My husband and I joked about it being more secure than Fort Knox lol.. It makes me feel good knowing that it's a digital trail for everything and cameras.. Great experience so far!
Clean facility and friendly service. Damien was very helpful in check out process.
Josy was so helpful! She resolved the issue quickly and walked me through the best way to move forward. Josy is kind and incredibly efficient! Thanks for all your help
Will, Damien, Gwen and Josy, Have been extremely helpful with storage rental. I got the best customer service ever. I've sent emails to friends to let them know about the exta ordinary service.Many thanks Sheba Forrest
I had a wonderful and seamless experience at this location. Josy especially went above and beyond to assist me! We had rented a UHaul and had some last minute detours due to traffic and did not have enough time to move all items. Josy helped hold the door and provided carts to make the move easier and get all things done in time!
Josy and Will have a great service. Clean facility I will recommend.
Ebben, he was very helpful and professional
Thank you, Will, for giving us a tour and helping us understand the different size options. That was super helpful!!!
More than I ever wanted. Great space, clean location, affordable. And an amazing staff ready to give you a hand with everything you need, specially Josy, I’d live in here just to crack jokes with her. Highly recommended.
Damien and Carmen are literal angels on earth. Ask for them specificallyyyy
We moved our house stuff to public storage jersey city and we met Damien, he helped us to make things easier.thank you 🙏
Clean space and Damien is very helpful with finding the right unit, booking and with all our questions. Highly recommended.
I had a great experience renting a storage unit at this location. Would highly recommend this place. Shoutout to Damien for his excellent customer service
Edit Dec 21, 2022 - (Changing rating from 5 starts to 1 star) Do not rent from this location if you have an option. They will give you a good promotional offer upfront and then will increase you rate. My rate was increased every 2 months. I had to call and get the rent adjusted. Finally in December my rent was doubled and they said they cannot do anything. I am looking at other options which are more transparent and don't exploit your situation by increasing rent every 2 months. DON'T FALL INTO A PROMOTIONAL PRICE TRAP!! Eventually prices will go up and customer service will go down the drain. Also if you are wondering why they have such a great rating - that's because they ask you to give you 5 stars and often they have asked me to do it while I am still on call with them. I have changed my rating from 1 star to 5 stars after every price adjustment but now they no longer care
Will is amazing! I came 10 mins before closing with a bunch of stuff and he directed me to my unit and unlocked it for me. He was so kind and helpful, anyone else in his position would have grumpily said that it’s closing time and that policy is policy and that I wouldn’t be able to come in. I assured him I would be quick and wanted to leave this review for how smooth and easy my process was with Will. If public storage managers are reading this Will deserves a raise! I’m telling all my other college friends to store with public storage!
So happy to know that they’re accommodating to any inconvenience I have. I was a ball of nerves, concerned that my belongings would be lost in a flood that JC gets in colder months. They told me they can put my things on a higher level. Thank you!!
Ebben is friendly, warm and fast. Very satisfied
Ebben is a great customer service. I will definitely refer to my friends.
The service is terrific, Gwen is being overwhelmingly helpful and solved all my problems! Definitely recommend here
First time renting at Public Storage. The experience was very positive. The place was clean, well lite and with strong security features. There is indoor parking and unloading. The check in was comprehensive and seamless. Will was great! He explained everything clearly and made sure we understood the pricing. Tip: You have to purchase a public storage lock ($19). It can be used at any Pubkic Storage facility, but is a cylinder lock so can't be used elsewhere. If you want extra security you can add you own lock as well to the unit.
Damien and Gwen were great!
Awesome and efficient service from Ebben. Was so quick and easy to get our unit.
Damien and Gwen has been a great help with retaining my current rental price. Exceptional customer service to your company
Damien provided excellent customer service when I called with a unit issue. He was professional and handled my issue in a timely manner.
We had a great experience at Public Storage. Damien was incredibly helpful and provided especially great service. I would highly recommend using them for storage if you are living in Jersey City.
Great facility and better management! I had an issue and they stepped up and addressed it. Highly recommend.
Great service today at Public storage! Super easy and they helped me with a last minute change to a larger locker. Highly recommended. Damien, DW, Will, Josy, and Carmen were all really helpful!
Damien and ms Gwen were very helpful
Damien and Ms Gwen helped me so much with adding and authorized user great team give them a raise
Damien and Gwen helped me with a transfer and it was amazing bless them
Damien,Gwen,Ebben and Carmen are an amazing team
Ebben and Danny were really helpful during my tour. Gave me a good run down of the facility and answered all my questions. The storage unit is clean, secure and looks like it will suit my needs
Damien and Gwen are the most helpful people ever. They are always smiling and will lend a hand. The best!!!
I was nervous to store my entire household for several months in storage, but Public Storage was the perfect solution. Besides the top notch customer service that is available around the clock, the facility is super clean and spaces are very convenient to access. When I unpacked my items, there was no odor or smell on any of my soft furnishings, and no bugs which I was concerned about! Everything was perfect! It's a fantastic facility and the rates are some of the best you can find in the area. I highly recommend!
A superior level of service to humanity in the workforce. My second encounter with Josy at this facility and she further reinforced my decision to use this facility to store my belongings. She simply embodies the physicality of a good person delivering amazing customer service In the everyone she responds to. I needed to downsize to a smaller unit and she did everything to ensure to it was a smooth transition. The energy she maintains to help out and attentiveness to simply ensure I was well informed is appreciated. Thank you Josy
Damien was great he helped me with my questions for my transfer. GIVE HIM A RAISE !!! UPDATE 10/30 Damien was great he is always a pleasure with assisting me!!:)
Damien gave fantastic service helping with the move out. Great storage facility. Quick, clean and easy.
The BEST storage in Jersey City, Very Clean and affordable.Secure yet easy to access for customers.They have a Friendly and professional staff. Damien was very knowledgeable, helpful and polite. I give this establishment 5 stars!!
Damien was extremely helpful and made the transition so easy! I needed to change units and he was most helpful
I'm grateful for rent amount. It's good for what I pay
Very welcoming staff and clear instructions for how the whole rental system works. Ebben showed us around and did a great job for us.
Great experience! Carmine walked me through the rental process step by step, gave me a tour of the facility, showed the unit, clearly explained the terms of the rental contract. I felt I was in good hands with this team, they are professional and customer service focused. Also, this is a very nice, spacious storage facility.
Latoya and Samantha is extremely helpful and Understanding they help me and sooo many ways we’re im just glad they have employees like these two working there thank you again guys 😊
Ebben was great!
I had ran into trouble with the size of my unit, but Will and Damien were quick to help me sort out a unit size that would fit my needs at a fair price. Thank you guys so much, I deeply appreciate it.
Ebben is great!
Ebben pretty cool man, nice guys, five star.
What an amazing experience at this public storage. As someone who is rather hard to please, I would highly recommend coming into the facility for service. Before my purchase, I met Will who showed me my unit, and I also met Gwen, and Ebben. The entire process was seamless, the units were clean, and I am overall pleased after not so good visits to their competitors. I highly recommend!!
JOSY she is so kind and help me. She is very helpful like 1 in a million service kind.Im very thankful she help me.
Dw was excellent! Great customer service
William, DW, and Gwen were super awesome! Very friendly! They went above and beyond to resolve my issue today and make sure I left happy! They deserve a raise!!!
Go to William and DW, they gave great service and helped me out with no problems
Finding a decent storage place is hard, but finding one that also had exceptional staff is amazing. Damien went above and beyond to make sure we had all the information we needed. Super professional!
Latoya helped me our a lot answered all my questions and was courteous.
Latoya, dw & dane was extremely helpful today i recommended raises for all 3 of them. What great customer service and patience they all had with me today as i am recently moving from NC.
Latoya was awesome and had great customer service
Latoya was a very big help today. She took her time and explained everything so that I could get the best space for my belongings. Thank you for everything !!!!
Latoya helped me with getting situated and setting me up with my storage she was very informative,professional and patient overall great customer service and place to store ask for latoya she gets the job done thanks!!!
Very positive experience and superb customer service from DW. He was very clear with his communication and walked me through all the details patiently and efficiently. Highly recommend this space.
DW was awesome today!
Will and the staff have the best customer service. Helped me and my boyfriend with ease.
Ebben was an amazing at showing me around the unit and giving me great service.
Damain Williams was extremely helpful and insightful when I came in looking for help today.
Had a great experience last week DW was extremely helpful. Came in again doing some work for the company and again dw was very helpful and knowledgeable about how using public storage saves us money!!
Even and will provided amazing excellent service. 10/10 recommend.
Sad !! Attitude for what ???? I didn’t even stored I just left with a I’ll be back. Yea right !
Ebban, Josy and Latoya gave me excellent service!!
Ebben was amazing and really helpful and made the process real easy!
It was an awesome experience. I arrived close to closing and needed to put stuff from my move in the storage unit. Ebben was really helpful and ensured that I could access and store everything despite being over time. Thank you so much Ebben!!!
I had no issues with Public Storage. The personnel are extremely professional and approachable. I highly recommend this company for your storage.
It was my first time using the storage service today. It was almost 6:30 pm when I got there with a big truck load of over one hundred heavy boxes. There was no way for us to finish unloading before the closing time of 7pm. However, when I hopelessly explained my situation to the front desk managers there, I was really surprised that they (Gwen, Will and DW) were so pleasantly helpful and willing to stay late till I finished unloading all the boxes. I am so grateful for your help, Gwen, Will and DW👍you are the best!
Ebben is fantastic!
Wonderful place to rent! Clean, well managed. Thanks to William, a super 5-star service!!
William in person was extremely nice and actually took care of my questions. He stayed late and walked us through several storage options. Online and customer service through the telefone sucked balls, and highly discouraged me to utilize public storage for my storage needs. Glad to have had a positive experience in person. Highly recommend an in-person visit.
(Updated, 2022, August) This time I got a call from Latoya (Manager) to let me know that the last payment did not go through. She quickly figured out the issue and then went out of her way to help me with other questions I had about downsizing my space. Best PS. THANK YOU! Thanks India! - from 4 years ago
This place was a last minute emergency since I am a college student and last minute there was an issue with my belongings. I had to store my things in and by the Grace of God I was able to find a small unit, but for a great price since I was doing part time and it was even less than expected with that job. I ended up becoming unemployed for 2 months and my rent went so high I was on the edge of losing all my things and I was worried because I had nothing since I was here alone. I recently got a new job and called immediately and spoke to a woman named Latoya and found out she was the manager midway and she not only was extremely respectful and empathetic to my needs she helped me where I not only was able to not lose my things but a way to pay everything and I am so grateful I found this storage where I not only keep my things but they are with people who not just do their job but truly care about their customers and help them in every way. Thank you again Latoya sooo much! God Bless You!
William was a extremely diligent in helping me during my time of the loss of my wife. Definitely goes above and beyond I also want to call attention to two other staff members. Gwen for maintaining an amazingly tight and clean environment, And Damien for his courtesy, friendly and professional attitude.
Ebben and Gwen are extremely helpful. Made my process so much easy. I've had the smoothest experience so far.
The website can be so confusing and a bit misleading trying to book a unit or locker. Made the mistake of reserving a "locker" so I thought i changed it to a unit b/c online it didn't indicate "locker" and it was. Didnt realize the raise in prices. How a 5x5 locker is $117 and a 5x5 unit $123 makes no sense. I also use to pay a little under $50 for a 10x10 a couple years ago. Anywhoo, decided to just stop in so I can sign the lease and get everything squared away and received the utter most customer service. Ebben (hopefully I spelled that right) had the utter most patience with me since I went to see about 3 or 4 different units b/c I did several reservations since online seemed to reflect lower rates then what's quoted in the store. It does change everyday so make sure to ask. Never hurts. Everyone there was professional and quite helpful as I did call in several times prior.
Ebben is very kind and helpful!
One of the greatest storage units I have ever had!! It is clean and well resourced. All of the people there are very helpful and nice (especially Samantha, Latoya, and Damien). They do more there than other storage units have done for me. They clean the floors and bathrooms regularly. They have a lot of parking available. Touchless app access makes it simple to get in and out. They regularly patrol the floors to ensure security and cleanliness. Love this place!!
Great service and friendly officer, Ebben is very helpful
I have to say a huge thank you to Josy!!!!! She is absolutely amazing! Coming in stressed out from having to move quickly. Josy was a light in a dim room. She assisted in making sure I knew where my unit was, helping us get pull cart, to even pushing to carts inside. She was the most kindest. Pleasant person I encountered. Her kindness was so genuine! You could tell she wanted to make sure myself and friend were taken care of. At first I was regretting putting my stuff in downtown NJ far from where I was moving from. To be quite honest it was the best decision I made. The facility is spotless and everyone is nice. Especially Josy. Thank you Josy you are a real life superhero!
Damien is a great, nice to talk to help me with my payments.
Damien made sure I had a smooth process renting a storage unit :). He made sure I understood everything and was so very helpful with all the question I had. Because of him, I’m so glad I’m renting at Public Storage.
Clean facility. Well maintained . Well staffed . Picked up some things with a friend from their storage unit . Could use more than one operating elevator for customers .
Very helpful & reasonable staff ! 5 stars for LATOYA :) . I got late at work and by the time I reached the office to end my storage lease, the office had closed. I went in the very next day 9 am & LATOYA at the front desk was extremely helpful & cooperative. She understood the situation and helped me by not charging me for the upcoming month. I do recommend visiting the front desk the same day you move out though. THANK YOU LATOYA !
I've had a very positive experience renting a unit the past three years. The team is kind and willing to work with me when I've had questions on various matters. Recently I was graciously accommodated by the district manager when I had an issue accessing my unit. The team is ready to serve. Thanks for the wonderful experience!
Came in to get a unit and Damien helped me out, Great job he deserves a raise !
Damien and Gwen helped me and things went super smoothly
Damien and Gwen awesome.
Damien, Antonio, and Gwen I love their customer service!!! Everytime I come to my storage unit I’m greater with proper edict and open arms. Great staff overall LOVE THEM 10/10
Damien, Dane, and Gwen were extremely helpful in accommodating my needs. I would highly recommend!
Very helpful! DW and Damien m are very kind, and gave me clear instructions !
Damien M was a great help in restoring my account! Couldn't have been nicer or more gracious! (Deserves a raise for dealing with customers like me!)
Damien M. Was amazing. 1k stars
This place here could use a lot of better courtesy so many people that got working there are not from Jersey City and they got nasty attitudes I have a storage in there and I had a problem with them it was just about closing time when my truck was already loaded on the premises and they wouldn't let me bring it upstairs we would have been done in 5 minutes people that come in here from any other state or a city and they want to stay in Jersey City need to cooperate with the long life presidency and stop thinking that this city belongs to you it belongs to the long life residence so I suggest they respect us or leave
I wish I could give 10 stars. Josh helped me after hours and made sure my move in was completed on a SUNDAY. Not enough words to describe how grateful I am for her help. Thank you so much Josy!
Gwen was by far the best and most helpful person I have interacted with. I just graduated college and needed to move all my stuff into storage. Because there was traffic, I made it to the unit at 6:45. Gwen helped expedite the move-in process and stayed after to make sure that I was able to store all my stuff away. I do not know where I would be without her amazing help--please recognize her kindness and compassion.
Antonio He was excellent. A gentleman He was extremely helpful and a great assist to this company
So far I am happy with storage place.
Damien M , was extremely helpful and thorough. He made my move into the unit easy and problem free. I appreciate the excellent customer service he provided.
Will helped my girlfriend and I rent out our unit today. From beginning to end, he took care of us. He showed us our options, walked us through the registration process and further assisted us with any questions we had. Aside from the fact you can park in there garage, via an access code, it was really Will that made the overall experience easy and stress free.
Damien M at Public Storage was the most helpful and considerate with assisting me with my moving out experience as well as moving in. Our entire public storage experience was smooth and stress free with all the extra effort and care he provided. I highly recommend this location.
was talking to Will he was very helpful even called back
Was talking with Will young man is very helpful even called back to check back with me same day and the next day
William, Josy and Gwen are the very best @ what they do! They are very professional, polite and helpful in explaining anything you may want to know. They will even stay a little later so you can finish your move!
Best storage ever!
Review for Damien I had to move into public storage today and Damien assisted me with everything! He was AMAZING, he explained everything in full without missing anything. Also had outstanding customer service skills he was so sweet and professional! He will keep me a satisfied customer im sure 😄❤️
Damien M & Antonio were super helpful getting my unit closed out!!! I'm grateful this helped my process very easy!!
I AM AN AUCTION BUYER AND DAMIEN M GAVE ME AMAZING CUSTOMER SERVICE AGAIN PLEASE GIVE HIM A RAISE FOR HIS SUPERIOR INTELLECT
Excellent space, clean, affordable, and exceptional service! Will was so helpful, from answering my questions over the phone, to giving me a tour, to the signing me up for my rental. He went above and beyond to make a potentially stressful rental surprisingly convenient with his attention to detail and his sense of humor! I’ll rent from this location again when I next need a storage space. Thanks Will!
Latoya was absolutely amazing & made the process very fast and easy.
Clean and convenient storage facility. The elevators however usually have issues and one set is usually down. They also have raised the rent 3 times since getting my unit about a year and a half ago.
I had a 5x5 unit here for 5 months and for 4 of those months, the car entrance and 1 of the 2 elevators were blocked off and unavailable for usage. This meant that any time you went to park your car, you had to enter through the exit on the packed, one-way street, hoping nobody was coming out of the building at the same time to park in spots that are way too close to each other. Recently the exit was blocked off as well, giving you no option but to park outside and risk getting a ticket- if you could even find parking around the building. All this while forcing you to walk much further with anything you were taking in or out of storage, in addition to the extra walking if your unit was on the side of the building where the elevator was broken. Ever trip was triple the amount of time. No steps were ever taken to rectify any of this and on top of all this, my fees increased after a mere 5 months by THIRTY PERCENT. There's also almost no reception in the building, even with connected wifi, which makes it hard to enter and exit with the app. The hours are awful, and why are they limiting when people can access their things anyway!? The only time I ever needed to speak to somebody in person, I needed to shout at them to get them to hear over their headphones. Unprofessional and disgustingly overpriced.
Had great help explaining everything and setting me up. Very efficient and direct. Shout out to Damien M.
I've used this service since 2017. In addition to the convenient location and great facilities (clean, organized, well-lit, etc.), the staff has always gone out of its way to be super helpful. They strike me as a very cohesive and happy team, which ultimately results in great service. Today, I was on the phone with Antonio and Damian. They listened to my concerns and promptly addressed them. To top it off, they were kind and sometimes that's all you need for your day to get better.
Public Storage is VERY TRICKY. I just had a 5 times increase in the monthly fee than what I initially agreed. It seems that they do this on purpose and you end up being hostage mainly because you are not in the United States at the moment due to covid restrictions in the place where I am.
Josy is the best! She was very helpful, cheerful and answered all our questions!
Josy did a wonderful job helping me get set up
I had a storage in Jersey City location for almost a year, and 2 days ago I was there to move out my stuff. Unfortunately, I realized I forgot the storage key at home in CA. Damian W was very kind to call locksmith on my behalf. I was also trying to find a right box to ship some stuff. Everyone in that location was super helpful to figure out the dimensions I needed. Overall, great experience with the location (clean, perfect temperature) and the team that works there. Highly recommend!
Damien M. was the sole reason I decided to rent today. I came in today to the Jersey city location to just ask questions and Damien was incredibly knowledgeable and friendly. He made me feel comfortable and so I went ahead and rented a space.
Damien M was really thorough and helped me chose the best possible unit. Thanks for all the help!
Was a fantastic experience! Damien M, Damien W, Antonio and Gwen were all very helpful! Highly recommend!
Thank you! Damian M. and Gwen for the fantastic service!👍 Everytime I come here you guys are always helping me out with warm and welcoming smile 😃
Damien M let me borrow a dollies that was hidden for only there use he is spectacular and deserves a raise
Antonio and Damien M were both great and very assisting to my husband and I. Place seems very pleasant and clean! Also a very convenient location for me! Thanks Guys for making us feel comfortable!
Damien M is a rock star and he’s always been a pleasure when speaking to. He deserves a raise please go to Damien M
DAMIEN M. WAS EXCEPTIONALLY HELPFUL
The environment is very clean. And Damien M was very helpful!
DW was very helpful opening a new account and showing me through the facility. Everything was done extremely quick abs straight forward.
Josy was a great help for us to achieve our goal
Gena & Damien where very helpful with my departing with my unit. Great place will rent here again.
I booked a storage space online for a 5x4 space using a promotion and not realizing that this was wayyy too small for my needs. I called the office and LUCKILY I got connected with Gwen. She went ABOVE and BEYOND to not only find me a storage space that would better fit my needs but also made sure that I could use the same promotion. 10/10 I would highly recommend— ASK FOR HER! You won’t regret it. Super nice, helpful and empathetic. Moving is hard enough so working with someone who can ease that a bit is a God sent.
Damien helped me out for my move in gave me amazing service ♥️!
Damien was extremely helpful and provided me with amazing customer service !!!
In need to put some boxes away I stepped in to get a quote and Josy stand up to help me. She is efficient , attentive , and knows how to care for customers. Thank You Josy I will defetnetly recommend the Public Storage in JC
Just want to say that Damien M was wonderful to work with he made the sign in process seamlessly. Thanks Damien!!!
Loved the customer service - meant a lot to me. Latoya was extremely helpful in making my storage experience amazing. I highly recommend - it’s a nice space !
Hi l am recident of NYC And l stop by this public storage and the first thing l got was a warm smiling welcome by a Lady staff name Josy..l will be looking forward to visiting again because of the great 👍 treat l got..
Great facility in downtown JC. Staff is friendly and areas are well kept. Excellent customer service from the whole team. Thank you Damian, Damien, Antonio and Josy!
Latoya was great!
I am ONLY giving 5 stars because of ONE person at this storage place. His name is Will and he’s an amazing human who has so much patience and truly cares about the customers. This was my first time ever renting storage space so I wasn’t sure how things worked. Will was patient and walked me through everything and personally showed me how everything worked. I was also having a tough day because the person who was supposed to help me skipped out last minute so I was stuck on an impossible time crunch to move a 2 bedroom apartment on my own by the time public storage closes. And I had to move everything by the end of that day because my apartment’s move out deadline was at the end of the day. One of my friends was able to come last minute to help with the last load of stuff and Will was super kind and told us he would stay past closing time to let us move the last bit of my stuff in. But while I was moving my last cart, the two other men who were there spoke to me rudely and said “no I don’t care, pack your stuff up and leave”. After I explained that I was given permission to stay a little past the time, they continued to disregard me and kept repeating for me to leave and explicitly told me “I don’t care about your situation, leave.” So I had no choice but to start packing my stuff back into the van again until Will came out shortly after the rude men left and apologized on their behalf and told me to continue moving the rest of my stuff. I will ONLY be coming back to this storage place if WILL continues to work here. Otherwise, I won’t ever be using this place again. I understand that I was staying past closing time which causes inconvenience to the workers, but since I was given permission, those two men didnt need to speak to me so rudely. ESPECIALLY since me staying past closing time with Will does not affect them AT ALL. They can go home. Will was the one staying, not them. They came off selfish, disrespectful, and seem to completely lack sympathy. Will on the other hand, that man deserves a fat raise and all the love in the world.
Latoya is an amazing property manager at this location. She is solution driven and genuinely helps resolves any issue you present to her. If she tells you she will call you back, she definitely will call you back with solutions.
Latoya was awesome! Very helpful and showed us several different unit options.
Latoya was so helpful for in our experience - she gave us a tour of the different size units and gave us good recommendations for what we were looking for m.
Damien and Latoya really saved my day with shipping supplies!
Great service by Damien M! Would recommend.
Damien M! I switched to different units several times and he helped me with that. So friendy and so smart. Damien, thanks for all your help!
Had wonderful experience here. Josy and Damien are amazing!
Thank you Damien M for making this so easy and quick, super kind and helpful.
Damien M was great. Thorough and efficient. Made the process super easy.
Thank you for your efficiency Damien M! Made the process extremely easy!
It conveniently located and mostly clean. Easy to park in the garage and you don’t have to leave the car to open the door. These days you don’t even need to talk to an employee. I would give it 5 stars if the elevator would not leave while the app is authenticating.
I have been doing business with this location for the past 3 years. Went in today to add another unit.Smooth transaction with the help of Damien M. He explained all the steps and was professional, on point, and patient. He answered all our questions and made this experience less stressful for us.
We had great service. Damien and Antonio were very helpful and made the process absolutely hassle-free.
Damien M and Antonio helped me with my move in I highly recommend you go to them
The customer service is excellence at this location. Damien M. and Damian W. are very professional but warm,' knowledgeable and deserve a bonus and a raise. The storage all over is clean and comfortable climate wise. The service, patience and mannerism of these two young men are commendable. As a person who have been using storage for many years. This storage with it's service and customer service reps like these two gentleman is a breath of fresh air.
I had Great help from Damien M., Antonio, Dane and Gwen they where very helpful I was in and out fast
Clean, convenient and great service! Damien M. was super helpful and friendly! Would definitely recommend. The process of renting the space, storing stuff there and moving out was very easy! If I need storage again, I will come back!
Great location and clean facility. Latoya provided great customer services by helping me choose the right storage unit.
Josy was so helpful! I’ve had a locker here for an year and needed a larger on and Josy made it so simple and easy! Honestly amazing service and I’m very surprised to have a storage company have such a great experience. Definitely 5 stars! Great rate too!
Josy helped us very well. She is a great employee. Highly recommend her to manage your account if she is available.
Bathroom most of the time don't work too he price keeps going up to fast
Gwen, Damien and Kayla helped me save a lot of money when I wanted to exchange my storage unit for a bigger one, great customer service and super friendly staff!
Josy and William did a great job showing us a unit and helped set up a rental today. Very good service.
Very convenient and helpful, damien helped me from the start since may of 2020 as well as gwen and couldnt be happier with the service
I had such a great experience getting a storage unit today . The customer service was extremely professional and helpful. Thanks Antonio !
Love the service at Public Storage Jersey City. The whole crew was extremely helpful in setting up my motorcycle storage. Thanks Damien M, Antonio, Kayla, and Gwen
Damien M, Antonio, Kayla amd Gwen are great. Awesome service. Highly recommended.
Kayla was so helpful today as she explained the rental process!
I had a great experience renting a storage unit here! The staff was incredible and was always there if I had any questions or issues. Thanks Antonio and Damien for all the help along the way!
DW and Damien M were great! Recommend this location highly.
Nice storage, clean super customer oriented, Damien M. Have an excelent custoner service!!!
Damien was very kind, courteous and helpful
I have been using this storage since 2018. Everything is great. It is clean, convenient and has great service. Big thanks goes to Damien M. He really helps a lot! Thank you!
Damien M. Is awesome he is very thorough and has helped my family and I twice. He’s highly recommended to assist you while looking for a rental.
Josy Damien M William
Great experience with the public storage in Jersey City. Every employee we interacted with was always so helpful and happy to assist. Great convenient location too! Special thanks to Damian W for his help today!
Great service and friendly staff (especially Damien M, Latoya, and Uykela). Nice facility too, it was always convenient to use and they have a nice garage for customers.
Really thanks for help from Damien M and Latoya, perfect experience using this public storage here.
Have been a customer at 133 2nd street location for about 2 years now. Easy drive through access, very secure (so secure that i sometimes have trouble getting the elevators to work properly because the code=>elevator=>push floor system has to be done perfectly or the elevators won’t move for you, but this is on me really and I appreciate the the protection), friendly staff, easy registering for new units, and climate control is on point. Recently I lost an item somehow in transit, realized when I got home. About a half hour later I called the site just to see if maybe I lost it there. Turns out they already had picked it up and turned it into the office and kept it for me until the next day when I could come back and get it. Interacted with some really nice staff members over the phone and in person, Gwen, Damien (sorry if spelling his name wrong!! Last name begins with an “M”), Latoya, and Josy. Recently my in laws needed 2 units after they moved out of their house, I had no second thoughts about recommending this location to them and they are happy too.
Great experience, and Damien M. was very helpful!
Damien and Kayla really helped me out gave me 5 star service everything was smooth with my transfer please go to them
Damien M. Was very friendly & helpful. Thanks for making it easy for me.
Damien M, too tier service & positive attitude all the time. Thanks for making my experience a breeze.
DW and especially Josy were very helpful. They were very friendly and finalized my application quite quickly and smoothly. Thanks. But I had to point out that the access from the main entrance via application does work at the moment.Also the exit door is closed so you have to exit back from the entrance door and this sometimes causes traffic jam. If they can solve these issues then it will be 5 stars for me.
Great place! Thanks to Antonio and Damien M. for outstanding service!
Gwen was amazing!! Guided me through the whole process with ease! Latoya was also very helpful. Great experience!!
Damian DW is awesome! He spent a LOT of time going over the spaces and clearly laid out all prices in transparecy! Keep up the helpful work! Thanks :)
This place makes it easy to rent a storage unit! Damien M was really helpful with getting us set up and explaining how everything works. They have several ways to manage your account, making everything accessible. The storage space and office are all clean and well maintained.
The experience at this location was great. Antonio and Damian were very helpful and made the check in process and move out extremely easy!
Latoya was extremely helpful and made my experience with Public Storage so smooth. I had booked the wrong size unit and also didn't realize that the promotion that I wanted started the day that I submitted my request despite the fact that my move-in date was a few weeks out. She helped me find a better size unit and also moved my move-in date up sooner so that I could fully take advantage of the promotion. The facility is extremely clean and well taken care of.
The team here is incredible. Damien went above and beyond in helping me troubleshoot and manage access to a storage unit at an alternate location. He gave me specific insight on the best way to approach and resolve the questions I was asking, and the questions I did not even think to ask. When he was not 100 % sure on certain aspects, he looped in his other team members, Dane and Antonio, and collectively the team gave me conclusive confirmation and understanding of the best way to proceed. Damien was very patient and attentive, all while also assisting another individual on site with the same consistent demeanor.
Very clean place. Damien at the front desk is super helpful and kind
Damien was informative and helpful
Damien helped me a lot
Very helpful staff at this facility. It was a stressful moving day but Damien helped ease the stress with helpful advice. Also a very clean facility.
Dane, Damien and Antonio were friendly, outgoing and super efficient. Provided very good service and made my transition seamless. I’d strongly recommend this location.
Dane, Damien & Antonio were such a help. Such a good experience!
Damien served me today!! He was helpful
As always, terrific service from Dane, Damien & Antonio - really good team who go the extra mile...
Great service! Made it easy for me to check in and sign up the paper work. Damian, dame and Antonio walked me through the whole process and lent me a cart as well.
Damien helped me close out my unit and was super helpful. She answered my questions about billing/refunds. Great experience overall!
Great experience, Damien is awesome, he helped me move out the day before 1st of the month. Great customer service. Highly recommend.
Damien was amazing to help us, he allowed us to park our car for 1 night and save us $$$. Terrific customer service and highly clean facility.
Always great service! Damien at the front desk always greets you with a smile and made the check in process seamless and stress free. Highly recommend.
Antonio Damien and Dane were all amazing !! Super helpful and made the process so much easier.
Damien was super helpful. Thanks.
Damien was very helpful and pleasant, and provided excellent customer service, I have nothing but great experiences during my visits.
I had the pleasure of getting assistance from the amazing Damien and Uykala ! They were so nice, knew their work, and patient with me. They answered all my questions and made sure all my needs were met ! I high recommend this place and those two when it comes to looking for a storage !
Damien is the best. Very accommodating and always ready to help. The facility should think about replacing half their locks though. They are absolute junk.
Public storage is a horrible company overall. They raise rents constantly, they sell your stuff I you miss you payment more than 1 months (and approach 2). It is like an underground market for storage wars, where they sell and protect the people / buyers they let into the auctions they setup on their website. They also protect the buyers of the merchandise and the proceeds of the sale go to a subsidiary in their own company, where they keep the funds even if you don't claim them. What kind of company tries to make a profit selling your merchandise within one month! I had to put in extra credit protection as they refused to even give back my personal things, like pictures, grades and documents in my storage. I feel like I have been robbed of my life and they do it with pleasure for a profit. I am disappointed by the type of enterprise they run (focused on the capital aspect and no human aspect) and would not recommend anyone get in business (personally with storage on their property or professionally) with this company. I do think the staff at the locations are trying to do a good job for their employer, but the overall business approach by Public storage is just WRONG. Don't got there unless you must!
A business is only as good as its employees and even for something as functional as temporary storage, they can make or break your experience. Josy went above and beyond her responsibilities to make sure I was taken care of. It is people like her that make a lasting impression and will keep me coming back. Thanks Josy, I appreciate you.
Damien and Gwen did a great job at walking us through the storage closet and getting us the best deal possible. We stopped by for a 8x5 space but ended up with a 5x10 space with a much better deal. They stayed late and made sure we were satisfied at the end of our visit. Amazing customer service!!
Josy has been just excellent! Appreciate her help very much.
The Jersey City Public storage facility and it’s team is wonderful! The staff is always so extremely helpful and friendly and the facilitates are always clean and secure. 10/10 recommend using this storage location as I have only had great experiences. Dane, Damien, Antonio and Josy in particular are always fabulous and a pleasure to work with!
Was just helping some friends move things out of storage... experience was smooth but they should have installed freight-sized elevators for the huge sofas and other large items people have.
Damien was extremely helpful! Thank you so much for making the whole process run smoothly!
Josy was super helpful and accommodated all of our needs!! Thank you!
The staff were very accommodating and the facility well maintained. Damien helped us choose and rent a unit in under an hour.
I moved items in storage to a new unit and had to purchase some additional materials and transfer my credit balance over to a new account and unit all on the same day. Damien helped me find a new storage unit at a lower rate, set me up with new boxes, and added some moisture absorbent to my unit to protect my clothes and coats. Great service!! 10/10
Damien,Brian, Antonio, Josy,Latoya and Dane were rockstars at the property I high recommend
Damien at the front desk was so helpful and full of life! He was great in assisting me with my storage! Thank you Damien!!
Worked with Brian at the Jersey City location to optimize our existing space. He was extremely helpful in finding a solution for us and getting us settled in a new space that is safe, clean, and extremely convenient.
EVERYONE AT THIS location is so knowledgeable and helpful. Thank you for outstanding customer service. BRIAN helped me specifically this day! Please know you are appreciated!
Josy was amazing! Love her
Josy is very professional, attentive and the facility is kept clean, I will recommend this storage service. Thanks Josy
The facility is clean and Antonio has been helped a lot. They are very professional. Will recommend to friends if they need a storage space.
We have been renting space from Public Storage in Jersey City location for quite some time now. The space is very clean and well organized with super convenient access. Brian has been extremly helpful in answering our questions and concerns.
Damien, Brian, Josy, LaToya and Gwen are a high-functioning team. The facility is spotless and in perfect repair.
I love Public Storage, they are a complete life-saver! I have been a customer at the downtown Jersey City location for almost 3 years now. Latoya, Damien, Gwen, Josy and Brian are all incredibly helpful - they answer all of my questions, explaining the processes and procedures clearly and thoroughly. The team has an amazing attitude, always positive and upbeat. It is a true pleasure to interact with them!
Good facility. Great and very helpful staff. If you are a 1st time user, they will guide you well and get you the beat available offers
Damien did great during my rental he assisted me through everything definitely recommend going to Damien for assistance when at the Public Storage in Jersey City
Latoya is amazing! she went out of her way to help me tie a bunch of boxes in the stroller. I wouldn't have made it without her help.
The location is great. The facility is very clean and well organized with easy access. Latoya is amazing! Do yourself a favor and work with her. She will find the best unit that fits your needs. She is patient and kind and provided excellent customer service. Thank you, Latoya. You rock!
The location is great! Very clean and organised. Latoya was fantastic. She was very helpful and patient and ensured we found the best unit.
We have four units around the US, all do well. This one is the cleanest, brightest most convenient. Very secure. Antonio I believe in particular has been super helpful, but most staff generally friendly, there to help. I can recommend with ease.
Clean, spacious storage that’s perfect for storing the furniture in my bedroom. Its also close to the light rail and also easily accessible by trucks/cars from the 1st street side. They sell storage boxes/packing paper/bubble wrap here for very low prices, so I would recommend buying from here rather than from your movers. The front desk staff is also enthusiastic and super helpful, loved working with them!
Damien was really very helpful at the jersey city public storage. He also was really helpful resolving the issue we were facing in payment. Really recommend Public Storage JC to everyone In the area
Damien really helped me out while doing my rental phenomenal service
I've rented space from this location since around the time it opened. Damien and the entire staff at 133 2nd Street are professional, courteous, and very helpful. The facility is clean and orderly. I needed a second unit and didn't have to think twice about where to go.
Thank you, Latoya! Professional, patient, and thorough.
Honestly, one of the nicest public storages ever! It’s so easy to get in the building. So accessible for cars and vans. So clean inside! Air conditioning feels amazing! The people that work there are really so kind and helped me out with rent! Damien, LaToya, Josy and Antonio were so helpful and really went out of their way to help me out! I will be using them again if needed! 😊 thank you guys so much for making this process stress free!
Josy, the sales representative there, is very helpful and friendly. She helped us and took good care of us. Informative tour around the facility!
Love my storage spot 5 by 5...planty of room for my stuff and great customer service
Great service! I walked in and was attended to right away. Antonio walked me to to the units available for my price range and helped me find the perfect space to secure my personal belongings. The front desk was amazing very polite. Damien, Jary, & Gwen we’re all very friendly and made my visit quick and comfortable.
Josy great service, very nice person tanks for your help
Rented a unit at the Jersey City location today. Damien was great and super helpful! The whole experience was wonderful. Would definitely recommend this place to anyone needing storage.
Great spot - easy access and clean facilities. Always helpful people around if you need them. 2+ years of service there and had zero complaints. Super secure facility, loading docks and indoor garage access are great for moving or daily storage access if you need it. Damien and the team made it really easy to move out as well. Store your stuff here!
Damien was a phenomenal manager he really helped me. Awesome experience. DONT LOSE HIM
Visited the jersey city location this past friday and i must say Dane and Latoya were absolutely phenomenal. They answered my many questions and reassured me this was the place to store. Will definitely be looking to rent in the near future! Thanks again guys!
Josy was awesome, we came all the way from CT to move stuff in storage, we reached 5 minutes before closing, She was so accommodating, she waited for us to finish our move. Best customer service ever!! Thank you so much Josy you were literally an angel!!!
Rented at jerse city location and had phenomenal service by Damien,Josy,Dane,Samantha,Gwen,Antonio, Latoya
Great experience over past year w public storage. No longer need, but Damien was helpful with closing my account, no issues!
Stored our stuff there for the past few years. Overall we had a good experience. The employees, like Damien, Antonio, and Josy, are especially helpful and nice. The only thing that would improve the experience is if the gate access was open longer throughout the day. Otherwise, a very good storage experience. Thanks Public Storage.
The manager did a great job helping with my storage when I was locked and didn’t hesitate. I appreciate the service from this location.
Very Clean and helpful staff. Very proud to have an outfit like this in Jersey City! The customers must be aware of extra costs. 1. Although this is not stated anywhere, the customers must PAY FOR STORAGE's SPECIAL LOCKER which is $15.00. Whether you want it or not, you MUST purchase this. You can choose to install an extra lock at your own expense as well. 2. TAXES. If your unit costs $181 a month add $12.00. Total is $193.00. Any additional costs comes with the TAXES. So when you sign up the first time, you DO NOT pay $181. More like $235.00. 3. INSURANCE. The insurance is automatically added whether you want it or not. $15.00 / month. First month is FREE. You MUST CANCEL IT or you will be charged $15 EXTRA per month.
Damien, Gwen, Antonio, and Jose all helped my husband and I figure out the best size to upgrade to and how best to configure the new space to fit all our storage needs. Very friendly and professional!
Nice clean place, crazy hours expensive
I had the best checkout experience at PS thanks to Damien! The location is super clean and everyone is so helpful. I highly recommend this location and look forward to my next PS storage unit.
Damien is so helpful and professional, he helped me to walk through the cheek in and show me the sizes of different units with patient. Highly recommend
Great and clean place. The staff is amazing.
Easy, clean, fairly inexpensive to other options. Right off the Holland tunnel. Damian & Victoria were so helpful on my move out
Josy was excellent , service was superb
I want to write a thank you letter for the public storage in this location, and all the staffs, especially Damien. I missed one of my luggage by chance during my move out, and I didn't even aware of that. Then Damien called me, and verified with my identify, and told me that after they noticed the luggage, he searched carefully into the camera, and reached out to me. Public storage has kept my luggage until I pick it up. Damien is really life saver for me, coz almost all of my most important documents and expensive stuffs are inside that luggage. I would say the public storage people are very professional and very great people! Definitely strong recommended to all the people living nearby!
Thank you to Damien and Victoria for all of your help, and Antonio too! Totally helped me find the right boxes! I’ll be back!
We were fondly greeted by Damien immediately and he was extremely helpful the whole time. We had an idea of the unit size we needed, but Damien reassured our decision taking the time to review how much space was necessary based off the items we planned to store. He then explained all the terms very clearly, showed us to our unit, and familiarized us with the layout, passcodes, and locks. Additionally it is rare to find a cart at other storage locations but here there was around 20 and all neatly located in the lobby by the elevators. Very convenient and Highly recommend!
Josy was very professional and personable! She took me on a tour of the unit (which was incredibly clean), and ensured my code worked on the outside gate before leaving. Great location, quick sign up and overall a positive experience. Would highly recommend!
Staff are nice and professional. Good layout and comfortable temperature control. Price is affordable.
Damien was AMAZING! Professional, informative, and personable. We had an awesome in-person experience with Damien who showed us to our unit and explained all the features of the facility, including how to access the loading area and elevators. We felt very safe in that all employees were wearing masks. Would definitely recommend this location.
Walked in to inquire about a unit, spoke with these two Antonio & Damien whom were super helpful. I ended up getting a unit that same day. Again super helpful and friendly. I appreciate the patience they had because I asked a ton of questions and wanted to look at several unit sizes. They were able to help me find exactly what I was looking for. Overall experience has been great.
The staff are always very helpful, I’d recommend this public storage.
Antonio & Damien had helped my friend and I with booking a storage unit, super friendly and so helpful in any way both of them. They had a lot of patience with us! We insisted to have a specific size unit, They were able to help us find what we were looking for exactly and on point! The storage facility is very clean and organized.
Damien helped me out and assisted me very promptly :)
Gwen helped me through the process and was fantastic and super professional - great customer experience. Highly recommend
Betsy and Star were wonderful helpful excellent customer service. 3years later still awesome customer service from Victoria Dane Damien & Antonio!!!!!!
Victoria and Damien were absolutely phenomenal! They appeased all of my anxieties concerning the move, and were extraordinarily helpful and informative. They went above and beyond what one would expect of a customer service representative. I highly recommend this storage unit and specifically— working with Victoria and Damien!
Damien was most helpful and friendly! I had a wonderful experience.
Gwen Made The Storage Experience Great With Her Pristine Customer Service Good Location
Gwen was great...clean facility, great price, friendly staff
Thank you Damien for helping me with my reservation and finalizing the unit.
Clean, secure, and surprisingly easy to get into and out of with a minivan. I love how efficient this place is for storing my extra stuff, and when I finally moved everything back out and went to close my unit Damien was extremely helpful and responsive. I know I'll be back when my apartment starts to get a little crowded again.
Antonio helped me with the storage unit and made me so familiar with the environment. Great place to store your items
We had a great experience here! Josy was super helpful and friendly!! She helped us with a great unit! Great place!
Gwen was terrific! She explained everything and set up an appointment for me to come see the property. I was greeted by Damien, LaToya, and Josy, who were all very friendly and helpful. The property is clean and professional and located in a nice area. I completed my rental on site on an easy to use computerized touch screen. Highly recommend!
Latoya is awesome!
Damien was extremely helpful with my request and explained everything to me very comprehensively!
Damien + Gwen did a great job helping me vacate the storage unit. Everything is quick and easy. Will definitely use the service here again.
I had a wonderful experience with Damien he was very helpful and answered all questions ,promptly and professionally. Thanks again.
Damien was extremely helpful with the moving out process very professional
The facility was so accommodating. I was stuck in traffic and really needed to drop off some items to my unit that day. I called and said I should be there right at closing. Damien and Antonio were kind enough to say they would give me a 10 minute grace period and even helped me place the items in my unit. Excellent service!
The staff was extremely friendly and we quickly felt very comfortable. The facility looks really clean and well kept, which was a relief. Shout out to Damien, who took care of us! He provided excellent service by patiently walking us through all of our options. With his guidance, we ended up getting a much better deal than we anticipated when we originally walked in! We haven't moved things into the storage space yet but feel like we picked the right place.
This facility is one the cleanest storages I have ever seen. Damien was amazing and very helpful. The staff members of this place are very sweet and provided excellent service and information. This place will always be my number one storage option.
Damien was fantastic to work with. Made sure I understood my benefits and the ins/outs of how to access the space, etc.
I was asssited by Antonio during my visit and he certainly went above and beyond to make sure all my moving needs where met. The whole process was quick, convenient and affordable. I highly recommend this Public Storage location for all your storage and moving needs.
Josy have a outstanding Customer Service. I came in for a locación visit and she help me to Rent the space I need It . I will recommend this service.
We’ve got our new storage space today, the price is great and LaToya was more than helpful. Thank you :)
Great experience downsizing to a smaller unit. Efficient service, terrific price and I thoroughly enjoyed working with Damien !
Damien helped me out today, Everything thing was satisfactory!
Horrible place! I gave one star because it wouldn’t let me write without doing so. Customer service is horrible, place is not at all worth the price, and management could care less about you coming to them with any issues. Never again with this place! My suggestion would be to look into another storage facility other than public storage!
Damien and Todd were great!
I have used Public Storage for more than a year and I don't have a single negative thing to say. The staff is friendly (especially Antonio, who helped me close my unit quickly and easily when I moved out), the building is secure and clean, and getting in without contact during COVID couldn't be easier. Not to mention the price is best in the area, highly recommend!
Damien was very much willing to help! This is my first time with public storage and he was very patient with me over the phone in regards to managing monthly payments. Friendly service!
Josy was excellent! Clean facility. She is Mega friendly and make sure I understood the entire process. I’m very happy. Thank You Josy
Damien is great and helped us out. Truly appreciated!
Very helpful, responsive service - patient with multiple reschedulings. Damien was very helpful in answering questions and arranging for a size change at the time of the rental, and accommodating this last minute change. Very much appreciated the friendly, knowledgeable service.
So far the customer service has been great! I will be booking my rental shortly and I hope the experience is similar or better during the move. Reviewing the unit s always good. Special thanks to Damien for being energetic and passionate about great customer service. Update - Post Storage move in - Jordan and crew had great customer service. They kept the back door open for us, gave heads up that the storage is closing ahead of time, and let me through my broken glass - he took care of it. Pretty good service over all.
Damien helped me out he has great service!!!
Spoke with Damien on the phone with my unit and they were so helpful! Easy, clean and safe storage unit!
Due to the storms in March I had to change my reservation date and move in date on multiple occasions and the staff was always very accommodating and understanding. Today I finally made it down to the site, I took a tour of the facility, decided on my unit and walked out with keys. The process was seamless and efficient and luckily I happened to be there when someone was cancelling their unit and if anyone is hesitant about how difficult it will be to cancel, from what I say, it took less than 5 minutes for the person who walked in to cancel their unit. A very big thank you to Jordan who assisted me over the phone countless times and a very big thank you to Damien who followed up on my initial reservations and today for your excellent customer service, tour and answering all of my questions. The team is amazing!
Excellent customer service still exists after all. Despite showing up 20 minutes prior to closing on a Sunday afternoon with a van full of stuff and a contract yet to sign, Jordan worked with us to get everything settled up and moved in, all the while with a great attitude and smile. Facility is convenient for drop-off/access, clean, and well secured; storage unit and pricing structure just as advertised. The whole experience exceeded our expectations. We highly recommend!
Latoya went above and beyond to help me and my husband secure a unit at Public Storage. She was knowledgeable, friendly and polite. From the first time we met her she took a special interest in our situation and even called us back when we had several reservations to sort through and gave us the best price. Wonderful staff and great service, could not ask for more!
Damien was a pleasure to work with. The entire staff was extremely helpful!!! Recommend highly
Great storage capacity! Damien was very kind and professional. Definitely recommend.
Damien made it a really quick, easy, no frills process to rent storage! He was super helpful in helping us choose the size we needed and was ery friendly. Glad we went with Public Storage.
Service provided by Jordan exceeded my expectations.
Jordan was absolutely wonderful to deal with. I arrived with movers very close to closing time and he was extremely helpful in getting us in and out before closing. He also took the time to follow up the next day regarding the account closing. Overall very pleasant experience to deal with somebody so professional and courteous.
Awesome management! Very helpful and professional. Clean and safe environment.
I was there and Josy is the best...! Excellent customer services
My husband and I have a unit at Jersey city public storage and this past Sunday we had to stop by to add some more things to it. It was a long day of packing and renting a truck and driving and so on but when we got to the facilities we could not believe how wonderful Josy treated us and made the task of bringing everything up to our unit so seamless and quick! She was incredibly helpful, empathetic and polite and went above and beyond to help us, we left the storage unit wondering if she was real or an angel :) thank you Josy!!!
I put in a few holds online because I was new to Public Storage’s style of renting but I got a call the next day from the manager to get started with finishing my rental. I was able to ask some questions and get clarification about the difference in rates for the same unit and was able to confirm which one I would want the next day when I went in to see the final unit in person and finish up my paperwork. When I got to the facility, Damien was the person I worked with. He was incredibly helpful and had a wonderful positive demeanor and attitude. He answered my many questions about the facility and understood when I mentioned I wanted a unit that would be safe from any potential flooding that could occur (thanks climate change 😭). The paperwork was done quickly and he made sure that I understood everything and was very upfront about any of the extra charges that I would potentially be paying even with the promotional discounts that day. These were also mentioned over the phone when I spoke to Gwen the previous day but I really appreciated that I was told what I was paying for from the get-go and I didn’t feel like any of them were considered hidden or unnecessary. Thank you Damien for such a painless process!
Latoya was the best! She was very helpful and stayed later than she had to because we showed up without a reservation. Ultimately she helped us determine which unit made the most sense for us. The process couldn’t have been smoother. THANK YOU SO MUCH LATOYA FOR MAKING THIS EXPERIENCE GREAT!
I had such a great first experience moving into a storage place and Damien was very great with us. I love his energy and the way he explained everything was just great and also the team, everyone else was helpful. Thanks for helping us 🤗🥲
Great storage option for Jersey City. Well-priced, clean and really easy access. Damien was a great help.
I am happy with the customer service that Damien provided. It made me feel really welcomed. He was very helpful and I loved his personality. Thank you
Good service and Damien was influential in helping me make the right decision
Latoya and Gwen are the gold standard of customer service. This was my first time renting a Public Storage unit, and Latoya was so patient while helping us carefully pull the cargo van into the garage. She made the check-in process very easy, and she later brought me a free pair of gloves when she noticed how often I was using hand sanitizer. That gesture alone made my entire day. We then came back a second time that day, rushed to finish loading our furniture into the unit, and Gwen very kindly let us make one last trip up to our unit even though it had already reached 5 pm. The building itself is very clean, the garage + elevator provide very easy access, but overall, I would recommend this place for the customer service alone. Latoya and Gwen really brightened up my stressful move-out day -- they're amazing!!
I had a great experience renting a space. Jordan was very knowledgeable and helpful throughout the process. The Jersey City location is very clean and has an outdoor and indoor loading dock.
Damien and the team were excellent. I booked via the website but decided to check in a week early. Damien and the team managed to move my check in and get me settled quickly. They provided excellent customer service and walked me through each step of the process. The unit and facility were clean and effective for my needs.
I am so happy and pleased about this public storage facility in Jersey City, NJ. The fact that it's an indoor storage, very clean, and secure is more than enough reason for me to rent here. The staff was very knowledgeable and incredibly accommodating. Five star!
I called and looking for storage in the area! The manager was amazing... helped me With all details and so nice ! When I’m ready to move I’ll be using this facility...if I could give this location 10 stars I would
i have to say that all the staffs are very helpful. very informed with all the information i need. they really go above and beyond on their jobs. the most important part is i feed safe with my stuff which is my main priority. place is very clean and the system is easy to navigate. Thank you Josy, Dane, Guen, and Damien for being there during these tough time. greatest customer service.
YOU GUYS ARE DOING AN AMAZING JOB THANK YOU FOR THE HELP xoxo
On 02/13/2021 I had a job at this storage facility & was extremely bothered by the fact that I was denied a bathroom by staff. I was told I wasn't a customer therefore bathrooms are closed. Manager wasn't on location & staff wouldn't provide me with a corporate number to call. Sad place to do business, I recommend u stay away, no need to spend your money at a location that doesn't respect people.
This place is awesome: Indoor loading bays; clean; NO typical rate increase havoc. Only complaint is restroom closures.
Renting and accessing my unit is easy. The facility is clean and the reps are great. Damien was super helpful the last time I was there.
Damien helped me out a lot
Renting a storage unit was a smooth and enjoyable experience thanks to the helpful and knowledgeable staff at this Public Storage location. It was near closing time, but Damien and Gwen cheerfully explained the options to make sure I got what I was looking for. I highly recommend them if you're looking for storage space in downtown Jersey City.
Damien went above and beyond to help me. The staff is great and friendly.
Damien helped out a lot excellent service and a very friendly employee.
Damien and Gwen were very helpful and friendly. Made the process seamless. Thank you!
Just the best!
Damien was super helpful and made my reservation process easy and stress free
Damien and Gwen at the Jersey City, NJ facility were fantastic! Super helpful, personable, they were able to help me out with my storage needs in a timely fashion! I highly recommend these folks!
I could never be more impressed and satisfied with the level of care, professionalism, and courtesy with which I was taken care of. Damien was the representative who handled getting my order processed. His knowledge and expertise allowed me to leave in timely manner while having the confidence that my property would be in a safe and secure environment. I highly recommend PUBLIC STORAGE!!
Their opening hours are very restrictive, which is very inconvenient for someone with a full time job.
Rented a space effective yesterday and Jordan helped and made the process easy. He offered great customer service. Glad to be using Public storage! A+++ Customer service from Jordan
Good price for storage and clean place, store has everything you need for storage, but a bit on the pricier side
David and Gwen are so so so so nice! Provide wonderful service and fix my problems quickly. Highly recommended!
Simple registration, simple visits, simple move outs. I ended up losing my key on the move out day but I was so lucky to run into Samantha and Jordan. They helped me break the lock (for free/didn't have to call locksmith) and I was good to go, no strings attached! Made my day hands down.
Clean and convenient storage location. Jordan went out of his way to help us with our questions and explained various product options. He is an amazing salesperson and highly recommend him for your next visit.
Recently moved back to Jersey City and was looking for a place to store my things. Met with Dane and he was extremely informative. Dane went over pricing and promotions and gave me a lot of different options. I will be comparing pricing and packages with other storage facilities nearby as I am unsure as to how long I will require a unit for at the moment. The Public Storage facility is well maintained with courteous staff. Dane was very helpful and understanding of my situation. I may be very well returning to store my things here.
Came in to inquire about pricing, Dane went above & beyond in helping me with the best promotions available. Great customer service, I will be storing in the future!
I just recently joined this storage place. Brand new well designed, plenty of carts, clean and all staff was courteous, professional helpful. Paticularly Josy and Jordan. I like logistically how they have set up a cessing/entering/exiting the facilty. Cars can go inside (beautiful thing in bad weather) and plenty of loading docks for truck moves. I used both amd can attest how well it is designed and works effectively. I would have easily rated the facility a top rating of 5. The operating hours currently because of all that is going on are not as long as i am use to. When hours extend I will easily change my rating to a five. Thank you Jordan you made joining a pleasant experience:
This is my first time using a storage facility and Dane presented me with the best option to save money. He was well-versed, friendly and answered each of my concerns. Although, I did not store with them today, I plan on doing so in the near future. Thank you, Dane, for taking the time to listen and address my questions and concerns. I will definitely be using Public Storage!!
Jersey city public storage nice and clean . Every time me and my wife come we ask for Gwen always friendly and helpful.
Josy was extremely helpful in getting us set up with a unit. She took us with no appointment, showed us around the facility, and gave us lots of tips. Thank you!!
The place is great and very clean. The employee David was very polite, patient and most importantly very helpful. Recommend 10/10
Jordan was very knowledgeable and experienced. He guided me every step of the way. Great service. The facility is clean, orderly and everything you need to make your storage experience easy such as supplies and to move around is well provided.
Went inside just for a couple questions. New to everything just wanted to get some info and i was helped by a gentleman named Jordan. He said his last name was Dejesus but besides that be was extremely helpful. Especially for someone like me who doesnt know anything about storage. 100% wonderful service.
Nice place, very clean and guy named David was very patient and helpful. Recommend 10/10
Updated Review: Received a call within an hour of posting previous review (glad someone is reading and cares). They suggested they will honor the commitment and asked me to stop by. I visited the location today and rented a storage space. Warnings - want to share couple of additional experiences. First, they force you to buy insurence, was told its needed. Only when I tried to walk away I was told they will waive this requirement. So insurance is suggested but not mandatory, but they try to put new renters like me on a spot (another disappointing example of not so good business practices) Second is about locks, they try to manipulate and sell you a lock. I understand that the cylindrical lock probably is best suited but when I visited the space to drop some stuff later I validated I could have easily used the lock I carried with myself (don't want to post pictures of locking setup in public domain). The agent who helped me was nice and gave few days grace to buy my own cylindrical lock and return their lock for full refund (not sure if I have energy left to do that). In short I left with an experience similar to what many of us feel after leaving a car dealership (though stakes involved here are much lower). The agents are much nicer than what we may get at car dealership, but they probably have to follow a script and try to cut corners at every possible opportunity. ---‐------------------------------------------------------------------------------- Beware of false advertising! Booked a 5x5 space online and when visited the location they offered a space with a 2×2 obstruction in middle of one of the walls. So while I locked in a rate for 25 square feet area I was told that this is the only space for online price and if I want a normal 5x5 space I need to pay $25 extra. The person who helped at this location was polite but dumped the issue on "corporate" who manages the online advertising and pricing. Someone called after the visit and apologized for misleading advertising and mentioned "corporate" do not disclose details behind special pricing to customers. Very strange experience given so many positive reviews. Probably would agree with most of the reviews about helpful staff and cleanliness, but very disappointed with false advertising and dishonest business practices
Josy has a great customer service. Property Clean and she help me understanding the move out process. I will recommend this place to family and friends.
Nice people and clean place
Jordan hooked me up witha terrific space in a limited amount of time in a very competitive market. Definitely ask for him if you are thinking about renting in Jersey City or in Hoboken. THANKS AGAIN Jordan!
Very smooth experience. Jordan was extremely accommodating and the storage area is clean and accessible. Very highly recommended.
I got a chance to work with Gwen she's super friendly and awesome, very knowledgeable good luck with your Thanksgiving dinner with the fam!
Easy to secure a spot online at great price without deposit. The representatives are very responsive and will call you and confirm with you of your appointment. They are super friendly too and you can tell that they really want to help you. It’s quite pleasant and enjoyable doing business with them. Easy move in and move out. No hidden charge. No surprise. No additional fee. Everything is reasonable and easy to understand. If you get a good quote online, it’s true and there won’t be any additional fees. Organized storage place (very new and clean). Central location and close to everything (you basically could longterm store quite a lot of things here given the nearby rental price). The only shortage might be they could upgrade the elevator system to be tap card instead of code. But it’s a minor thing.
Josy was amazing. Helped me real quick.
the staff at Public Storage JC were very helpful and spent the time to help me find the perfect storage unit and lead me through the application process step by step
Very good experience so far. We were received by Jordan who found us the most appropriate unit and deal. We came with an online booking that was more expensive that what we finally ended up with. Facility is very clean and convenient.
Great customer service. Worked with Dane, who was super helpful at providing details about a space I secured online. Dane even made an exception for me that resulted from a SNAFU—misinformation I got from the national rep—and made things right. The facility itself is impeccable—clean, well organized, friendly staff. Very much recommend this storage facility!
Josy, Gwen, David, Neolani, Dane - the powerful 5 at this Public Storage location made my reservation, viewing of the unit and my move a walk in the park! Hats off to you guys for such a hospitable service; and thanks for being so warm and welcoming! To our continued partnership...cheers!
Jordan DeJesus was very helpful, a true professional! Great job!
Fran was awesome! She answered all of my dumb questions, and was very attentive to my needs. Give her a raise asap!
Good Storage, but the Company is taking advantage of Pandemic. They keep increasing cost and reducing hours to save on staffing. It’s been 8 months and every thing is almost open, but they won’t make their hours back to regular. Instead of 8-7:30 they do 9:30-5 now. It’s totally unacceptable as we can’t access storage outside of our working hours and our rent keeps going up.
Great location, great service. Only down side is the access hours listed on Google are 9-5 every day of the week despite Saying 9-6 on Google. After arriving at 5:35 on a Saturday there were 2 of us waiting outside the gate with cones in the way. Called customer service to request the hours to be updated and they didn’t seem to be very concerned and clearly weren’t aware this is something they can change.
Friendly office staff, clean and well kept storage areas. No climate control, and parking area gets really busy.
We were surprised when after 3 months they raised my rate from $40+ to $134. The reason - "we always charge our space at market price" Unbelievable!!! Anyway, in the beginning it was a fantastic experience with Cierra! we were lucky to meet Cierra who was knowledgeable and get us everything we wanted and more in no time! her advise how to proceed was priceless and she made us absolutely happy! because of her we recommend you to have a space in Public Storage. again, fantastic experience with Cierra!
Great experience .. Special thanks to Joey who helped me out. It was truly high-end customer service. She was professional, kind, and efficient . Seriously huge thumbs up .! Thank you.!
It was my very first time using storage services. My Experience was above and beyond! I was attended by Dane. He was efficient, professional, knowledgable, lovely and kind. He did everything fast, explained, helped and the whole process was easy and clear. The facility is brand new (under 4 years) everything is clean, in a great condition, the location is great and very accessible.
The site's district manager, Samantha, goes just a bit extra to make sure her clients's particular concerns are responded to and accommodated, when possible. She is always professionally and personally cheerful and a genuine treasure to have as the decision-maker when matters can't be delegated. This culture also translates to the staff, as well, a kind, helpful crew. A clean, well-maintained site.
I want to give a special thanks to Jordan & David for their above & beyond customer service. My partner & I were in a time crunch to move our items. We had a flight in the early morning the next day and could not leave the items in our apartment, so we had a few hour period to move everything. We moved all our bins/boxes in during the afternoon & came back later in an Uber XL with some of our furniture that had taken us some time to dis-assemble. Well, unfortunately it was Sunday & when we got back to Public Storage it was 5:37 pm (they close at 5:00 pm on Sundays currently). I thought we were totally completely screwed-- but because of these guys we were not. They took time out of their own lives after they were off the clock to let us put our stuff in. It saved us so much time and hassle and from potentially losing that furniture entirely. I would choose this place 100 times over and feel very secure having our belongings here!
The customer service and care taken to maintain the appearance of this facility is a pleasure to experience. Having had a storage space for over a decade in another close by location which is a slum in comparison I have a knowledge of the experience. The staffs' attention to customer service and their handling of my rental was made effortless. Thank you Marisol for your exemplary service. The only issue is that they have no after hours access therefore you have to come on the weekends if you work regular hours. It's ridiculous because you use an access code to get into the building and on the elevators and floors. Which I am sure they track,very inconvenient!
Noelani was was amazing. Best customer service skills I’ve had in so long.
Josy did a great job!
Josy, was really helpful. She really helped me move stuff last minute. She understands customer service and is amazing. I will always recommend this storage to everyone.
Special thanks to the Manager(Noelani) She was very help and patient with me. She explained everything so clear and and the process was very pleasant. Thank you very much!
Josy was the out most outstanding. She gave me the most excellent service and made feel that my item will be secured! Best employee!!!!
Wonderful experience. Gwen was incredibly knowledgable and helpful - she answered all my questions quickly and completely. She got me setup with exactly what I needed and was amazingly kind and friendly through the whole experience. 10/10 would recommend.
JOSY WAS GREAT AND EXCELLENCE
Richard and the whole staff is great - very helpful for the whole check in process!
Very convenient facility, easy to get in and out of. Great friendly service, Fran is fantastic and was very helpful over the phone and in person. Noelani helped show me and my husband a few units and she was so nice and patient when we were debating over what was the best fit for us. We have used this storage facility back in 2017 and happily using it again.
Best storage facility in convenient Jersey City location just a few blocks from the Grove St. Path Train station. Fran was such a professional over the phone and at the facility, she assisted us with the storage rental together with Noelani, her colleague employee who showed us the units with a very friendly professional personality! This is our 2nd time leasing storage space at this facility. Highly recommended!
When I say the ENTIRE team on shift Tuesday July 28th was outstanding I mean it. They each told me their names but in the most of moving and doing this review a day later I can't remember. BUT I suggest you give them EACH and extra day / bonus or extra day off , that's how wonderful they were. ❤❤❤❤
Josy was very helpful. Glad I chose to go with Public Storage!
I had a great experience here at public storage and I wanted to thank fran and Victoria for helping me out a couple of months back. They were very professional over the phone and in person. THEY ARE THE BEST : )
FRAN was so helpful over the phone with me I appreciate the professionalism. She truly helped me find the right price and that is definitely appreciated in times like this.
Fran was very helpful, and also Victoria.
Public storage is high well recommended place that I would a sure any one to call for help. One day I called the store for pricing a young lady answered the phone and took the time out to help me with all the information I needed, the assistant was very patient and gave me no trouble thank you Victoria!! For your help.
The experience is as pleasant as leaving your things in your friends basement. Everyone super friendly. The facility is beyond clean. And the professionalism is unparalleled. Especially by Samantha the District Manager. She troubleshoots and fixes all problems effortlessly. Highly recommend it.
Efficient, clean and impeccable staff. Thank you
Blown away by their level of customer service— I have stored here for over a year and everyone has always been extremely friendly and helpful. Today, not only did a team member wait with me for almost 2 hours while I awaited my locksmith, but Dane went above and beyond by literally springing into action when I accidentally cut my hand- came out with a full first aid kit and sterile garb to clean and bandage my hand without me having to do or ask for a thing. I do not have words to express how grateful I am for such amazing people— thank you for everything!!
I got a quote to a storage unit over the phone and came to see the unit itself on the same day. The person in the facility also quoted the same rate. In the evening, when I wanted to rent the unit online through the reservation email (which supposed to lock the price), the price for my reservation was higher than discussed. Customer service couldn't resolve the problem and was a total waste of my time—disappointing and unethical business.
Clean but the rent is high
This was my first time having to store my belongings for an extended period of time, and the process couldn't have gone smoother. Jordan was ACE! Extremely helpful, nice and was able to get my original quote down by close to 50%. I will be recommending this location of Public Storage to anyone and everyone who needs a cheaper alternative to storage options in Manhattan.
Ms. Gwen was simply amazing she went above and beyond for me thank you so much !!
JOSY. Great customer service from josy!! I recommend this place.
Staffs are amazing and very helpful. But I really do not like that the company force their own lock and insurance to you. I only put children toys in the storage and do not need $15 a month insurance for that.
Wonderful customer service from Marisol — Very friendly and helpful!
the best! everyone here is so warm and kind, and you’re treated like a good friend instead of another face. Samantha was particularly helpful when our truck lock refused to budge, she cut the lock like a pro! the service here is above and beyond, I can’t recommend them enough.
Bad experience and poor customer service on my first time accessing their facility today. 5.45 PM on June 14th 2020. 133 2nd street, Jersey City NJ location. The first time I tried to access Public Storage's facility today at their 133 2nd street, Jersey City NJ location, I had a frustrating experience getting into the building, due to a malfunctioning garage entrance door - and a rather unhelpful employee on the phone, who was more interested pointing out that I didn't follow their ever so sacred instructions on the door properly, rather than actually helping me get into the building. So the garage entrance was broken and blocked with yellow tape - thats fine, stuff occasionally breaks down - we are adults and we understand that. However, there was no clear sign of how to access the building alternately - except a rather cryptic note on the garage door that said : "Use Exit With Caution'. Apparently this geniously crafted phrase was meant to auto-magically convey the idea that customers temporarily must drive all the way over to the other side of the block, and ENTER the building through their EXIT. This was my first time using the garage and storage facility, so obviously I wasn't well versed with their cryptic style of writing instructions - nor had I any clue where the exit was. So I called the office and explained the situation, that I am trying to get into the building and needed help. The guy on the phone told me rather condescendingly and repeatedly, "Read the sign, What does the sign say?...What does the sign say?...Sir!...Read the sign, what does the sign tell you???" I was thinking to myself - "Dude - just tell me how to get into the darn building instead of wasting my time and yours!" Anyway after some persuasion (well, I basically reiterated again that I JUST WANT TO KNOW HOW TO GET IN) he finally "revealed" the route to actually get into the building - i.e. via the exit door on the other side. It was 5 mins. before closing time for the day (they close at 6.00pm due to impact from COVID), so he warned me that I didn't have a whole lot of time to access the facility (I am not faulting him for that - it did make sense to give customers the heads up that they are about to close - so, thumbs up to him for the heads up). HOWEVER - had they not wasted 5 minutes of my time with a badly written note, and another 5 min. on the phone basically pointing fingers at me, like I was a school kid who didn't bring his homework, perhaps I would have been able to get into the building sufficiently before closing time. Anyway - thankfully, I managed to get in - put my stuff there, and leave. Of course I was a bit irked at the whole experience - especially the phone call and its tone. Hopefully, they will be a tad kinder to me in the future. Fingers crossed.
It is summer now in NJ, the RH is around 70% in public storage and the floor cleaning machine that public storage currently using might bring the RH even higher since it uses water. This site does not turn on the climate control system to bring down the RH down to safe level. While I was checking my boxes last week, I found one got moldy bottom. I setup racks in my unit and store all the boxes above floor level, this should not happen. I started renting last summer, I still clearly remember that the AC/climate control was very strong at that time. Why not this year?
Francelis was incredibly helpful and accommodating during my time using Public Storage!
Jody was extremely helpful in helping us find a unit for our belongings, and showing us around the property. Thanks for the assistance!
I had to move on first day and Samantha , the district manager and Francelis (the store manager apologies if name spelled wrong ) was considerate enough to alter the price structure during the move out . People are nice , there
Josy is very helpful! Best service ever!
Josy was very friendly and helpful. Great place!
Excellent service! Marisol was very helpful and making my move in smooth, would definitely recommend !
Noelani and Gwen are the glue that holds public storage together 5 stars for them 0 for public storage in general. The company themselves don’t care about the customers and will jack up your prices and give you fees during a worldwide pandemic, these two women make this place bearable and make sure the building and guests are taken care of. Be nice to them.
Josy provides great service! Quick check in and friendly. Made it a pleasant experience.
Noelani was excellent!
Thank you, Josy!! Setting up emergency storage during the pandemic was a breeze
Marisol at the front desk was super helpful and efficient with the check in process. Thank you!
Very courteous and professional staff ever. Face to face communication is tops. Area is very clean and smells nicely. Happy Customer ♥️
During current times of a Global Pandemic. I almost forgot being the environment was so gracious, properly staffed and convid-19 procedures in place. Jordan was beyond professional, even up sold me on insurance and gave me a hand with a glass table. I say this to say. I arrived with anxiety and left in pure bliss. Thank you !
I upgraded to a larger unit recently and Fran and her team have been incredibly kind and knowledgeable, especially during the COVID-19 pandemic. The new unit was spotless and easy to move into. The rest of the facilities are incredibly clean as well.
Kassandra was such a great help, at first I wasn’t going to rent here because of the access hours but she definitely won me over with the fact that I was able to get the perfect sized unit for a great price!
Kassandra was the best! She was a big help and answered all my questions. Very professional and polite.
Latoya and Noelani were very responsive to my need to change rooms. There was a problem with the room and they located a room near my former room and arranged for me to move the same day. They were professional and courteous. Thank you I don't know what I would have happened if I had to wait another day to move.
Fran was nice and helpful. Very efficient and smooth check in process.
Gwen service and attention was magnificent. She walked us to the different units options, explained entirely the place, facilitated tremendously the paper work and gave a sense of welcoming since the first moment we arrived. Always with a great smile from her. It was definitely a wonderful experience. I am glad we choose jersey city. Thanks a lot Gwen. Diego - Gloria - Mate
Latoya was extremely helpful. Everything was taken care of correctly, and quickly.
Everything was simple & straight to the point. Fair prices & excellent customer service.
Great experience always .. Thanks to Kassandra I decided to stay a customer! Knows how to work with you and can get what you need done! Great employee very hospitable easy to talk to and very helpful!
Marisol did a great job getting us a storage unit!
Marisol was great Staff is good. Price is fare. Good place for storage!
I needed a clean and climate controlled space and found Public Storage Jersey City. Dashaun set me up with a unit that perfectly met my needs. Super knowledgeable and courteous. Very clean and well run facility. Highly recommend.
Fran was very helpful and is always providing me with great customer service.
Fran was very helpful she helped me with getting access to my space! Excellent customer service.
Have a great experience when touring the facility. Everything was very clean and the associate that helped me David was a delight. Very attentive and was able to answer all the questions I had in full detail. Definitely recommend this facility.
I had an outstanding experience thanks to staff member Marisol. She was extremely resourceful and very polite.
Just opened a new unit, Kassandra was very helpful and informative on the registration process and the unit tour. The place is spotless clean
Thank you Dashaun for helping me today great job
This was my first time inquiring about Public Storage and I was so grateful to have spoken to Dane. He answered every question and concern I had and was extremely attentive and prompt. His mannerism and courteousness was greatly appreciated. I will definitely be using this storage in the near future.
Marisol was absolutely fantastic with her assistance! I came in bright and early and she guided me through the steps to getting set up, even helping me save on the cost with her recommendations. Highly recommend doing the Fast Check In to save time. All in all, Marisol was wonderful and a pleasure to work with!
I cant remember an easier an better expierence. Samantha took the time to address all of my needs and concerns. What a wonderful WONDERFUL human being. The only other recent experience just as memorable was the birth of my baby girl. I LOVE PUBLIC STORAGE .
Fran was great, and very accommodating.
Great service. Big shout out to Dane who helped me with my slight dilemma haha.
Dane was fantastic! He was really helpful with answering any questions. I definitely recommend this facility.
The facility was super clean and the staff was very friendly and helpful! It's always a smooth process whenever I go to this location! Samantha is always very helpful too!
Great experience. Dane was helpful in assisting me. 10/10 would recommend
Dashaun did very well today with helping me today great job
Dashaun did an excellent job in assisting us today
I gwen Hanton was very pleasant and professional. I would definitely recommend this business.
Latoya helped me so much when it came to me transferring my things into a new unit.
Fran, Kass and Latoya were all great. They got me into the same size space for cheaper. This is a clean and nice facility thank you lady’s !
It’s been a great experience storing my stuff here! A special thanks to Brandon for helping me move out :)
Very poor customer service most of the time! When issues needed to be resolved (lights out in storage hallway) the manager couldn't be reached for weeks at a time! There always seemed to be around 10 employees just sitting around indifferently and inert almost everytime I walked in.
I had a positive encounter with the young lady Victoria last week when I was site seeing looking for a 10x10 she was very informative, very helpful & polite I would definitely be doing business with public storage in the near future.
Thank you dashaun for a great move in process and lotaya for also stepping in to help
Dashaun was great room the time to explain and to walk me through the process. He was very understanding and took the time to make things work. I appreciate the entire organization he was a great representation of the place.
I needed some space, and you guys are right down the street which is initially why I came in. Very convenient! But more importantly, you guys are very friendly! I have had a great experience (with everyone!) every time I've come in. How often does that happen? And a special shout out to Kassandra who set me up and was very helpful (and patient!). Keep up the good work!
I had the pleasure of working with Latoya to get myself signed up and all set to move things in this weekend. She was pleasant, thorough and kind throughout the whole process. What I like the most, is that she didn’t try to rush me through the contract. She let me take my time to review and read the contract at my own pace. She literally answered all my questions, before I could even ask! Facilities are clean and spacious!
Had a lock out issue and worked with Dashaun and Victoria to resolve. Both were extremely helpful, solutions-oriented and had great attitudes.
Awesome service! Great communication and service from Marisol. She provided great customer service and made me feel really comfortable with my decision and should me all the options. Highly recommended!!!
Great service and good access!
I had to get a storage unit at the last minute and this place delivered above and beyond. Online sign up was easy, the unit was clean and as advertised, the building has convenient parking, and Dane did an amazing job setting me up. He was friendly, efficient and knowledgeable - he led me through the entire process and answered all of my questions quickly and thoroughly. No stress at all. Highly recommend!
The level of detail of this please it’s amazing and the security Clarence is crazy I like the fact that everyone is very friendly here in the storages have heat in them which is nice
I came to this location for service and the manager by the name of Latoya helped me she was very kind professional and know her job very well she accommodated me with getting my unit her customer service was excellent she know her job I recommend her to anyone who comes here
They increased the price by X4 (X4 — Quadrupled the price) in a 6 months period without proper notification. I was subscribed for "Paperless Account Communications" and they didn't send me anything on my email. According to their terms they can change anything anytime and notify you via email or mail I’ve noticed this only in 3 months since I was subscribed for Autopayment as well and I was subscribed for paperless for a reason Total rip off
I have rented a 5x10 storage was very cheap back in July 2019 and the price was reasonable. However they increased the charge outrageously while I was out of the country. I have complained to the branch and also expressed my concerns on the charges. They have decreased it significantly . Thank you so much Latoya the branch manager for all your help
Great help from Fran, highly appreciated it!
Great friendly service and easy to work with them. Convenient location in Jersey City.
Update: The customer service called me couple days ago about what happened with my experience with the store at Jersey City, NJ. I explained them what happened and she said I wasn't supposed to pay for $44. So I got the refund back today. At least the company is working. However, they still have to train well their workers because they are who really face their customers. I still won't go to the Jersey City one. Wish I could give them 0 star. I ended up paying around $110 for a month and they tried to sell all the things they have. Dont trust what they say on website a dollar a month? LOL I also let them know that I only needed the space for a month but they kept asking/messaging me to pay for the upcoming month. Come on!!!
The facility is very clean and designed with wide hallways for easy movement. There is parking conveniently located inside the building and an easily accessible loading dock that runs the length of the building along 1st Street. When I finally whittled down my belongings and was ready to move into a smaller unit, Dane was super helpful and located a smaller unit right across the hallway from my old one and transferred my account to it so the move was very easy
I stopped in public storage and met with Latoya the manger she was very good at explaining the details on what I need to do To rent from this forcilty I will let my friends and co workers know this is the perfect plàce to store all of your precious things , knowing I have some that cares thanks Latoya so much
Brandon, Great customer service rep. An asset to PS.
Brandon was super helpful, patiently showed me different units and made the rental process a smooth and pleasant one.
Marisol was great!
It was my first time at a public storage and Noelani made it a really great experience and spent lot of time and was very patient in showing us a storage room. I would definitely recommend Noelani and Victoria.
Thank you Dashaun for your patience and showing around the storage space. Customer service is great and good and secure place
Marisol was very helpful. With my questions thank u so much .
I have been a regular customer of this Public Storage for some time and Latoya always goes above and beyond to provide superior customer service. She is extremely knowledgeable and friendly! Keep up the good work!
marisol was so great u need more workers like her thank you
Marisol was very through and courteous. Much appreciated.
Gwen assisted me with storage questions and local directions. She was very helpful and patient. Also, the facility is very clean.
Thank you Brandon!!!
Marisol, Brandon, & Zoraida were very helpful with my rental process. Thank you guys so much.
I had a short but sweet experience here at Public Storage in Jersey City! They provided TOP notch hospitality and services that made my stay really easy so I can focus on the more important things in life. Shout out to my moving out team: Dane, Brandon, Joel, and Marisol for making my departure a pleasant one! Hope to come back again when I’m back in town!
Richard gave me Excellent service!
They are amazing. I was super stressed out and short on time, yet they were so helpful. The best customer service ever because they are genuinely good people. The facility is conveniently located and up to par. Thank you especially to Kassandra who helped me with the move. I wish I knew everyone else's names also because everyone was so helpful!
Good place near downtown jersey city. Easy in and out.
Gwen was amazing thanks for all your help
Brandon was very helpful and friendly at getting us bootstrapped. He walked us through the registration process and showed us the storage options
Brandon, Joel and Fran were very helpful this morning. They are super friendly and helped me out in a bind. Sign up for their service. Now. Don't wait. p.s. I was at Keeper's they are much better.
Richard was very helpful in getting me my lease to public storage. As for the entire crew especially the Muslim man at the end!
Brendon and Rich were extremely friendly and helpful!
I recently had a situation with a rent increase and the notification letter they sent was not received. My increase was effective this January 2020. I spoke with Samantha in customer service and she was able to help me. She was able to keep my same monthly payment for the month of January and discuss with me my future payment for February 2020. Samantha was very helpful and kept me posted of all the changes while she was updating the system. Great customer service and she understood my situation 100%. Thank you Samantha.
Fantastic experience. Joel at the front desk, was awesome. He made the whole process excellent. Would definitely recommend this place for anyone needing a storage in Jersey city downtown.
My experience with public storage located at jersey city was wonderful. The staff named Joel helped me a lot during my move out. He was being very helpful by giving me a hand to move my stuff. Overall, the management is very friendly and I would definitely recommend public storage located in jersey city to all the people looking to store their household things.
Joel’s service was phenomenal
Fran is very helpful
Brandon and Deshawn were both courteous and very helpful
Brandon and Dedham were the bomb!
I had a great experience at Delta Storage today. FADIA WAS AMAZING !!!! 5🌠
Brandon is extremely helpful to get me storage .
Richard is super nice and helpful！ Public Storage is well organized and clean！
The entire process of renting the space was quick and easy. The staff member that I dealt with, Gwen was terrific. This particular location has plenty of covered parking as well as a loading dock for larger vehicles.
The person who helped us (Joel) was extremely friendly, thorough, and knowledgeable. Awesome job!
Brandon showed me the size room I thought I wanted, I signed some forms and paid and left. All done within 30 minutes. Outstanding.
We were looking at having to move everything into storage with one day's notice due to maintenance issues in our building. Marisol was very helpful in going over all our options to upgrade our existing unit. I really appreciate her help during a very stressful time.
Fran and Dane are great !! very insightful during auction time highly reccomend.
Dashaun helped me today complete my storage situation
Super clean facility. Very friendly staff. Marisol was SO helpful while I was moving out. Everyone very friendly and helpful. I recommend this facility to anyone. Outstanding.
Gwen was very friendly and super helpful. Great service by her !
The staff is helpful and treat people with respect. the building is very clean.
Francelis is great she is very helpful and professional.
I was delighted to deal with the professional and very helpful staff at this facility. I had rented a storage from other companies in the area. previously. And by far this was the most friendly and professional service I experienced. Joel was very thorough, clear a very friendly. He went through all the options and made suggestions for my storage needs. He and Dashaun both helped me to find the right space and explained all the options and info. They were patient and thorough. It was a very positive experience. I will definitely recommend Public storage and these very helpful staff. 6 out 5 stars
I had to move one storage unit to another and I live 1000 miles away from NJ now. Latoya was hands down the reason I was able to get this accomplished. I really am grateful there is someone that cares this much about customers, she even made herself available on her day off! Thank you Latoya!
Was here only for 1 month because of the $1 first month storage promotion. Great experience since I just moved into town and need some storage asap. Joey the guy was quick and thoughtful. He explained things clearly, recommended me the 5x10 on the first floor so no elevator needed. No hidden fees after I returned the unit within 1 month period. Make sure to bring your own lock if you don't want to pay additional. Would go here again next time I need a unit.
This is my second time using public storage and I just have to say how organized and amazing they are. They are so helpful and they work according to your schedule as much as they can. Amazing customer service and such friendly staff. Today I was helped by Brandon and Latoya and they were able to work with me and explain everything properly to me. I feel confident in trusting my property to the. Would definitely recommend.
I've been lucky to get property staff member "LaToya" on several occasions, who is EXCEPTIONAL when it comes to customer service. She genuinely goes above and beyond to help.
Thank you Dashaun & lotaya on my great move in process ..
Dashaun and Latoya are the best! So helpful and accommodating.
Smooth process with helpful staff. Thanks Dashaun for helping me move in!
Dashawn helped me, Thank you👍
Awesome customer service from Latoya. She rocks!!!
I was fortunate to work with Dane C to downsize my storage unit to fit my current needs. Dane was friendly, helpful, kind and such a delight to deal with. He not only understood our needs, but helped us find the perfect solution seamlessly and quickly. I have nothing but amazing things to say about Dane and our experience because of him. Great place for your storage needs and a great staff to make it easy. - Christine and Ryan
Great experience! Thanks Dashuan!
Great job Dashaun on helping me move in thank you
Wow! Great space and price! Even more amazing my car broke down in their garage and Latoya and Fran helped PUSH THE CAR OUTSIDE!! I mean talk about above and beyond! Thanks guys!
Joel was a great help to me during my move in. He assisted me with my moving and answered all questions I had. Best customer service ever.
Kassandra and Joel were extremely resourceful, knowledgeable and kind. We were able to get things done within time although we had a very busy and pressed schedule. Thank you for all the help and hospitality and the hassle free experience!
Walking into this storage place was very welcoming. I was welcomed by Kassandra who was very knowledgeable of the different size units as well as answering any questions i had. She helped me purchase my storage unit and got me out of the building in less than half an hour. Fast and courteous service is hard to come by.
I went to the office today to pay my bill latoya and Fran assisted me they were awesome very professional and funny I love it here their such good people they help me with my email set up my account customer service was excellent and of course I can't forget Joel he helped me in the elevator good staff great team keep them they rock!!!!!!
Great customer service, and very convenient space for us. Check prices online before booking, there's sometimes better pricing. And ask about storage auctions, pretty fun!
Dane and Joel were absolutely incredible helping my husband and I recently. Another customer broke their key in our lock (and didn't notify anyone), so when we came to empty our unit for a move, we couldn't get in. Dane and Joel immediately started to brainstorm a solution for us, so that we could get our belongings out in time for the move. They spent over 2 hours with us and were patient and understanding the entire time. While we ultimately had to call a locksmith, Dane and Joel explored every other option first to try to help. They went above and beyond for us and we are incredibly grateful!
Great experience. Dashaun was fantastic. Extremely helpful. Was awesome.
Zoraida is the BEST! Super friendly service, patient and kind. Very helpful and clean facility. Have been using this location for almost two years. Always nice and friendly would recommend!
Richard was extremely helpful and went out of his way to help me get into my storage space. He was very helpful and friendly and I would strongly recommend using this facility thanks to the amazing staff.
Richard and Latoya were absolutely amazing- real live superheroes. They made everything super simple for us and are highly recommended examples for stellar service. Hopefully, you get to meet them for yourself- super pleasant!!!
People here are really nice and helpful! I had a hard time to move my big queen size mattress and Noelani helped me move it from fifth floor to the loading dock and put on my car! They are all very nice and supportive! Thank you all so much! Mañsol, Dane, Latoya, Kassandka, Guen, Zcraida, Rich Noelani, Fran, Joel and Dashaeen, you are awesome!
The staff here is so kind and courteous. Latoya and Sam are always so helpful! The facility is clean and easy to get in and out of. Conveniently located in Downtown Jersey City. They have lots of carts to use and it is well lit. I'll be here for a long time!
Latoya had helped us pick out a unit to rent and complete the contract process. It was straightforward and painless. All that you can ever hope for when renting a storage unit.
Joel performance was excellent. He helped me so much getting all of my things together . I really appreciate him
This place has been great. Excellent staff, very clean nice new building, and very accommodating. Dane, Kassandra, Latoya, Joel, Zoraida, Gwen, Rich, Noelani, Dashawn, Marisol, Brandon, Sam, and Fran have always been incredibly helpful and kind. After 1.5 years my stuff was in the same condition as when I put it in. Highly recommend!
Joel and Zoriada were very pleasant and cheerful during my storage signing. They were looking out for us and making sure we got the best package for our budget. Didn’t felt pressured into paying more than what we needed. Zoriada was particularly helpful even during training. Great jobs!
I would asked To leave a review for an employee by the name of Noelani. I was not ready to rent but the service that she gave me all in all was well worth the experience.
Fran was extremely friendly and courteous! The place is clean and parking is easy.
Richard was really helpful and a true professional! I was stressing out hard about finding an affordable storage unit that was big enough to fit all my stuff while I leave for a 4 month trip abroad, I know Public storage had a $1 promo so I decided to give it a try. Most storage places have very unfriendly staff but I was really blown away by Richard's assistance and hospitality, he was definitely the most attentive and focused out of everyone that greeted me. I was lucky to have his service as I was in a rush and also very anxious to get ot done. He customized my experience, gave me locks and keys (which saved me from buying a bulky one). He went above and beyond to find a unit that would be perfect like for example - close to the elevator, on the bottom shelf etc for me as a petite female to not have to work extra hard to lift boxes or walk far to my items in storage which I thought was outstanding service with a lot of integrity. He was very thorough about pricing and very transparent in all my choices. There were many units available which was helpful also as I had options to chose from. The facility in general was very secure, clean, modern, brightly lit and even has restrooms!
Very helpful and friendly. Latoya made sure we got all promotions and best price.
Joel - I was a good experience and you helped me with all the information I wanted. Thank You!
Joel was very helpful & couteous.
Kassandra was extremely helpful and professional in helping me find a unit with the best price ! She made this first time experience incredibly easy and stress free for me and would definitely recommend my friends and family to public storage ! She also has a great sense of humor and gave me zero problems even when I seemed overwhelmed and stressed out , thank you again kassandra !
I walked into the office and needed a unit Latoya helped me she was very patient she knows her job very professional great customer service excellent customer service ask for Latoya she rocks!!!!
Latoya was really helpful and made my move into the unit super easy! Great customer service.
Latoya help me she is very professional mademy move in very easy she was very patient she knows her job and very funny also Kassandra too
Gracias a Joel por el buen servicio!!!
Dane is super friendly and helpful!
Kassandra is the best... She treated me so well, I felt like I won a new car on the Price is Right.
Joel- great costumers service! Thank you
Richard is very helpful and has excellent customer service skills great representative of your company at public storage!!!👌👌👌
Ok - latest update. Talked to Samantha and she helped me reduce the rate back to a normal rate. Good work, Samantha, still disappointed I had to go through this. Updated after 6 month. What a disappointment. When I began no one told me the rate would increase after 6 month. It was probably written in the fine print of the contract but no one made me aware of that. And The rate was increased. Not by 10,20 or 30% but by 300% (!). If I would not monitor my credit card I would not have noticed. Shame on you public storage Beware of the thieves!! This was my original review: Great experience. I was literally waiting for the catch. Could not believe there wasn’t any. 20 bucks for storage. Melanie was super nice and helpful. Recommended.
Richard went above and beyond to assure my belongings were safe and secure. Very professional and knowledgeable.
Richard helped me out for the lock.
Kassandra is very pleasant and beyond helpful. Great customer service experience, made it a lot easier for me.
Just opened an account this morning at Public Storage and Dane was really friendly and helpful! He went through the whole process explaining everything I needed to know and made sure I don't have any questions when I come back to store my items. It was a really good experience for the fist time renter of a public storage space!!
Dane & Ms. Gwen is was Great always so helpful!!!
Richard was very kind and helpful. He made sure that I had a good understanding of the ins and outs of renting a storage unit at Public Storage. He deserves a raise!
I had a great experience with Joel yesterday at the 2nd st Jersey City location. He was very thorough and friendly. The place is very nice as well.
Richard was excellent in helping getting me set with an additional unit at Public Storage Jersey City. While there, he was able to put in the extra work to find me a units next to my other unit and gave me helpful tips. He was friendly, professional, efficient and extremely helpful. I appreciate his overall interaction with me. Thank you all for your help.
My man Rich is the best
Great service from Richard, easy and quick to get our luggage stored
One of the best storage facility in Jersey city. I would always prefer renting here whenever I move to Jersey City. Twice I have rented here. Both the experiences are good. Employees are very helpful, especially Richards and Fran. They go all out to help the customers as much as they can.
Somewhat unexpected for a storage facility, but I had a great experience at this place! We came to view storage units with Richard and Noelani (on two different days), and they were both extremely helpful and patient. They took the time to show us several units (because we’re picky), answered all of our questions, gave us tips, and we left feeling really confident about storing our things here! It feels really clean and new. I got great vibes from the whole place.
Thank you LaToya & Gwen...You ladies were superb from the very first phone call to our actual move in. Moving is a stressful process, however you ladies took the stress away, and were absolutely amazing. Thank you for being so professional and knowledgeable!!
Joel did a wonderful job.
Rich , Latoya and Gwen were great !!
Great service, Richard was very professional, informative and nice to us. Highly recommended!
First time I’ve used public storage, and had a great experience. Richard was very informative and help!! Would recommend for sure!
Anthony is amazing. He is extremely helpful. My only suggestion is that the tech department should enhance the sign up system and equipments.
Gwen was extremely helpful and very friendly. It was a wonderful experience and a beautiful, clean facility.
Joel was awesome.
Joel was very helpful during my vacate, very clean building.
Richard was fantastic thank you for your help!
On Sunday, I was expecting some people to meet me at Public Storage and my phone died and one of the people meeting me spoke Spanish as a 1st language and we were having a hard time communicating. This person was lost and couldn't fine the storage facility. I went up to the customer service desk and asked for help with my phone and translation. Melanie jumped right in and came to my assistance. She lent me her charger and helped guide the driver to the facility. I want to say good customer service is helping when the customer needs help with out hesitation. Mel is the consummate example of a good customer service person and I just want to acknowledge her for coming to my assistance. Thanks Public Storage you made a really smart selection when you added her to your team. Thanks Mel.
Nice and clean temperature controlled storage space. Only the prices are a little on the higher side. No complaints. The people at the desk are always helpful and courteous. End of month/weekends can be busy because of a lot of move-ins/outs.
Thank’ s Joel and Dane great costumer service
This location is new and great! And staffs here are so helpful. The staff named Annel helped a lot today. She helped me find the great unit with lowest price I can have for my stuff so I don't have to pay my expensive rent for my previous unit! AND Samantha here helped me a lot too!!!!!! Best storage place ever!!!
Thanks Gwen your help with roommate move out was great.
This facility was a new and pleasant experience for us. Latoya and Rich were awesome. They represented what great customer service is all about. They exemplified great team work and made our storage experience extra special. Thank you Latoya and Rich for going over and beyond to satisfy your customers!!!
Dane was awesome! Well versed in the Public Storage Policy, friendly and professional. Helpful and courteous, he was willing to do everything to ensure I was satisfied with PS goods and services. He also recommended a wardrobe box that was perfect for the storage of my hanging garments. The associate Mel was friendly and courteous. Great team! I highly recommend Public Storage.
Richard was great and provided me all info I needed
Mel was fabulous everyone was great!
Public storage is horrible: During the phase of joining the service: Maria was very helpful and prompt in her service. The space was clean and seemed like exactly what you are paying for. I moved my stuff to public storage in May 2019at a monthly rent of $42.01 (which included insurance) and now all of aaudden they have decided to increase my rent by 230%. Yes you read it correctly. From $42 and some change my rent will go up to $135+ Per month. When I spoke to the staff they said we can't do anything it's the corporate, if you want you can cancel or may be take a smaller space of you can't afford the rent.
Such an awesome experience every time I come to this location. Friendly staff, very clean location. When I approach the front desk I’m consistently greeted with a smile. special thanks to Joel, Fran and Mel.
I lost the lock on my unit and Joel was very helpful in securing another lock. Also he is very polite.
Provided excellent service today in helping me create an account for a new storage unit. I am in California and she advised me to go to a local public storage facility and have them coordinate and it worked spectacularly. She physically went to check the unit I was proposing to rent and advised that it had a column taking up space in the middle of the unit. She then found me a more appropriate unit to meet my needs. She coordinated with the agent here in San Ramon California and together they did a super job. Mel is a great representative of your company.
Rich and Mel were very helpful. They deserve a raise!!!
Maria and Noelani were an amazing help. I have stored before with a different company and to be honest Public Storage has been so much better. We stored everything with ease and Maria was so well informed. My husband was helped by Anthony as well and we truly recommend this location.
Thanks Maria and her crew for a warm welcome during this tough time for me. I appreciate everything.
great location, great drop off and pick up zones ,great customer service! Maria keeps the building in top shape ! always a friendly experience when i pass by for my storage needs :)
This public storage is the worst! 5 days of usage charge me almost $500 only because it’s the end of the month. I kept on. calling to complain no return call from the manager. The person attended to me even have an attitude!
Couldn’t be happier, outstanding team. Made things simple and easy and walked me through every process and made sure I felt secure and appreciated. Thanks Joel and Melanie for understanding my concerns, you guys are great!
Devin is great and offers wonderful customer service! He’s friendly and makes sure to go through all the details. Definitely see him in Jersey City!
Fran, Richard, Justin they were so amazing and helpful! They have me all the info I needed in regard to my unit and addition info for other questions I had. Their service was amazing and I really appreciated it!
Definitely had a great customer service experience thanks to Richard. He helped my boyfriend and I see what units were best for us and our situation. He didn’t have any problems when answering question about things I was unsure of. Very kind person.
This is a great self-storage facility. They offer a variety of storage units. It is in an old industrial building but the insides are all brand-new and climate-controlled. First floor has a free car parking for customers. The prices when I checked were much more affordable than in nearby Hoboken.
Richard and Gwen were very helpful
Dane, Rich, Joel, and Fran were all amazing!
Richard provided me excellent service!!
Latoya - WAS GREAT! I really liked working with her. She took the time to give me guidance and on picking the size that i would need and helped me! she was a great start to my morning! thank you Latoya!
Fran did a great job showing me the space & getting the paperwork completed - fast & efficient - great job!
Latoya helped me and she was wonderful best storage facility !
This storage facility is conveniently located and the lady Fran who helped me was extremely helpful - she finished my registration for my storage unit with me and showed me my unit even though we went until after the closing time of the property (7:30 p.m.). I appreciate her ensuring that I was able to get all my paperwork squared away before moving my stuff in the next afternoon. Good customer service!
The sign-in and sign-out procedure go smoothly and the staff are really friendly. The manager that helped me with the move-our procedure is Richard, a really friendly, nice, and professional person.
Latoya and Rich was very Excellent very professional very good time and I literally love them!!!
Very clean storage. Ms. Gwen's service is very friendly and professional. Thank you.
Latoya was a huge help in getting me set up. Thank you!
Richard is sweet ， amazing， super helpful
Richard was great and very informative. Great service
Melanie was sweet and professional!
This place offers excellent service....if you ever have to open up a storage unit have Devin take care of you, he gives wonderful services and make you feel welcome!
Gwen was absolutely fantastic! Took time to make sure that the unit was what was needed, and helped make the signup process easy and quick! Would definitely recommend Public Storage and don't forget to ask for Gwen - 10 out of 10!!
Facility is so clean and Devin was so nice and kind during the check in process :)
Great service by Richard and Joel!
Excellent service! Melanie is friendly and helpful. This is the second time I have rented at this facility. It is clean and organized. The staff are professional.
Richard was very helpful, kind and patient with me. I had a good number of questions, read the contracts carefully and had more questions. He never made me feel rushed in any way, even when he had to repeat some of his answers. He is a great representative for your company.
Swell and simply setup with Devin. Vibrant and ready with all the answers. Highly recommend this place for all your storage needs.
The sign up process was quick and easy. Devin was extremely helpful and knowledgeable as he directed me through the process. I wouldn’t hesitate to recommend Public Storage to anyone in need of extra space.
Très bon emplacement et super sympa. Samantha and Richard were really nice. Really helpful. We will be back!
I love this particular public storage this is my 2nd time renting a unit there its always so clean and airy but, what's really awesome about this public storage is a facility assist my favorite one to be exact her name is NOELANI she is very attentive to whatever need you may have and it's my 2nd time receiving her assistance and she's always EXCELLENT!! NOELANI is THE ABSOLUTE BEST assistant at this public storage.
Maria was a joy made everything so easy and seamless. 10/10 would recommend!
Melanie and Richard helped me and they were very helpful and friendly. Simple process and super convenient. Highly recommend.
Our Storage unit was closing and We quickly needed a new space to store our things. Daniel was so helpful and very accommodating on such short notice. The entire staff is very friendly.
Gwen was very helpful!! She answered all of my questions!
I'm completely exhausted from moving today and as frustrating as moving can be, Melanie here at Public storage made my experience so pleasurable and stress free. Thank you so very much, I highly recommend this place.
I love it but when I arrived find out there are hidden extra charges :((
Latoya helped us with our new unit and not only was she very helpful, but extremely nice. The building is clean and air conditioned making our move in comfortable and easy. Great price too!
I went in to the Storage Facility and was helped by Latoya. She was extremely helpful. She help me make my storage arrangements and explained in detail everything I needed to know in order to set up my storage lockers.
Noelani Gave us the best customer service anyone can receive in business world thank you so much
Noelia was very helpful the best very good customer service and friendly atmosphere
gwen is very professional outstanding customer service.
Excellent place, Great service Gwen is the best
The storage units are clean and spacious the prices are great and the staff is pretty awesome no B.s. ... Melanie was more than helpful and I’d recommend renting a unit here to all my family and friends. Peace M.B.
Melanie was most kind, accommodating, knowledgable and just great in understanding the stress of moving stuff from one storage room to another. Her kindness and that of Maria assuaged many of my anxieties. Thank you and 5 +++++ stars. most grateful - for sure Bobbie Silvera
Fran and Dane What a fabulous experience transferring from my current storage facility to this location! They were extremely friendly as well as helpful. I'm looking forward to doing business at this facility!
Had a great experience, Richard was really informative and helpful
Richard was awesome! Explained everything so thoroughly I had zero questions and he is super nice. Please give him employee of the month !!
Ashley is really helpful! Last minute moved all my staff in on Saturday! Horray!
Bargold is the best !!
Latoya assisted me in setting up my storage units yesterday. She was very professional, kind and knowledgeable. She helped me find two units that are next to each other and convenient to the elevator. The facility is very clean, and the prices are great! I am very grateful that I chose Public Storage.
Melanie was extremely helpful as well as nice. The facility is clean and modern and I am confident that my move in will be smooth.
Latoya assisted me and she was great! Professional, friendly, helpful and a pleasure to work with. The facility is very clean and they were able to accommodate my needs on short notice and at a reasonable price.
Thank you! Very professional from Gwen. The person to go to.Understanding ,amazing customer service skills.She took care of me from the very start thoroughly and professionally. In addition the manager Latoya was very kind. Im certain they have great staff starting from good leadership. Thank you for making my experience very pleasant!
Maria was absolutely wonderful. Made the move so easy and actually enjoyable. You are so fortunate to have such a personable and well informed manage working in your organization. Am speaking as a business owner myself
Latoya was very helpful. The building was very clean and is centrally located. Air in building was cool and dry enough for my items that need climate control. Move-in was a bit hectic since the building is 6 stories and you have to compete for carts and elevators (but this was at around 6pm). Unit looked smaller than I expected, but the high ceiling made up for it.
Gwen and Melanie were very helpful and extremely patient with me. Excellent customer service! I'm very happy with the storage space I got and with the price of it!
Latoya helped me tremendously after being forced to move out of Keeper's. She was very helpful, knowledgeable, and pleasant and I only wished I had chosen this Public Storage location earlier.
Maria was super nice and friendly to help us find the units we wanted! She was patient to explain to us all the details, and show us all the units that could fit our needs. Clean and spacious storage space. Thank you Maria!
Ashley Garcia is an outstanding representative of Public Storage Company. We first spoke to Ashley by phone and she has a very professional voice and made us feel that we had contacted a reputable organization. She really extended herself when my husband went to look over the space. He tells me that she was smart, clear and enthusiastic about the space we would rent. She handled the paper work with ease. Ms. Garcia is a jewel. Speaking as a former business owner, I know how difficult it is to find someone with Ms. Garcia's attributes. I hope this will go into her file in HR. Thank you, Marvin Lichterman
Maria is always very friendly an greets usby name. She always makes our experience like we are home. Thank you for all your help. Thanks to Latoya and Sean for helping us find our unit.
Fran and Maria I want to thank both of you so, so SO much for your time and attention today. I came in scrambling to find a unit and you both helped me out tremendously. I can honestly say this was the highlight of my day and I'm looking forward to seeing both of you when I come by.
Gwen and Maria were absolutely amazing and made our move easier than we could have ever imagined! Thank you!!!!!!
My experience at the jersey city storage was amazing met all the staff very friendly environment clean neat. The person who helped me with my rental(Melanie Sierra) was very friendly and professional she explained everything all my questions were answered. She did an amazing job!!! I will definitely recommend my friends and family to the Jersey City Public Storage!!
Just booked two units at public storage, Mel was amazing, who helped me secure the right unit and was an absolute pleasure to work with.
Great place and amazing customer service staff (Gwen and Maria). I definitely recommend this place to storage.
My husband and I had to switch to this storage unit with very short notice due to our current storage facility closing in early September. Gwen was very nice, helpful, and made the process fast and easy! The facility is nice overall.
This location is clean and organized. Has everything you need to move in or out. Fran was a pleasure to work with. Professional and friendly. I would recommend this location. Ask for Fran!
This is a great self-storage facility, very well designed and super clean, and I received fantastic customer service from both Maria and Fran.
Tasha a d Maria were of great help and a pleasure to work with 10 stars!!!!!
Maria was absolutely fantastic. If I had the opportunity to open my own Public Storage location, Maria would be the first person I would shark from the Jersey City location to manage mine. She is amazing!
Superb experience, thanks to Melanie, great place, outstanding service
Richard was an amazing help.
Richard was excellent polite and also patient I will recommended Public Storage to other family members and friends and when they come they will ask for Richard because he was excellent
What a great experience. Ashley made a bad situation into a not so bad situation by helping me reserve a unit and walking me through the process. Got everything i needed boxes, tape, etx and now ready to start moving my stuff in.
Richard was very helpful. We were running late and he made sure we had a cart and were able to get out of the building when we were done. Excellent customer service
Latoya was super friendly and helpful throughout the process. She accommodated me even when I was 20 minutes late to my appointment and also helped me find a storage unit that was most convenient to me, in addition to several other small favors. I chose this place over several other potentially cheaper places because of the reviews and its location and I'm happy I did it.
Love this storage Great customer service everyone was pleasant and Rich was a very helpful n consistent with anything I needed. Thank u guys.
Latoya was amazing, patient, and funny. Thanks so much!!!!
Richard is Superman!
Go and see Ashley!! Her assistance was impecable!!
If you need help with anything ask for Richard. He will break it all down for you and make sure you know the best deals and options. Richard is the best person on the job.
Melanie was awesome! Got me up and running with a unit in minutes. Just what I needed.
Would give zero stars if I could. I called a week ago simply to inquire about opening hours. Since then they would not stop SPAM CALLING ME EVERY SINGLE DAY, leaving voicemails claiming that I made a reservation. I've already called them 3 times to clarify that I did not make a reservation and to stop calling me. Each time they promised me they have updated their system to stop calling me, but this is clearly a lie since I am STILL RECEIVING SPAM CALLS AND VOICEMAILS FROM THESE PEOPLE EVERY SINGLE DAY. Calling this place was the worst thing I've done this year, DO NOT MAKE THE SAME MISTAKE.
Fran and Maria provided excellent service. Thank you!
I love Public Storage. Devin R. and Mel are the best ever! Every time I hit a snag they are there to help protect my items and ensure that I am paid up. I am a believer in ‘above and beyond’ and these employees exemplified that every time :)
I wish I didn’t have anywhere to move to. Rich and Sam made me feel like this temporary storage facility was home. Great info and well organized.
Rich defines what customer service is meant to be like! Gave me a thorough tour of all the facility and helped me understand my options. Would definitely recommend Public storage to others as a result of this experience!
Rich was great and walked us through the process with ease. He was very honest and addressed all of our concerns.
Great service from rep Richard. Highly recommended
Latoya was very helpful with showing our unit and explaining the prices. She showed us multiple units to see which ones we liked best!
Devon was great !!!!!!
Public storage in Jersey city I like coming too. Gwen always has a warm greeting.
Devin was very welcoming, friendly, patient and knowledgeable. Very glad I chose this location.
Richard was very helpful!
Richard is great!!! Thank you for all your help. Blessings
Devin was the best and storage facilities are clean and well temperature controlled
Moved from FL to NYC and needed a place to put our stuff prior to signing a lease. We had just driven for many hours in our Uhaul and we were exhausted. When we showed up, everything was ready to go and customer service was great without any hassle or long waits. We even found an open bay to park our Uhaul to unload easier. The free carts they provide really help. Thank you!!!
Devin was awesome. Great customer service and straightforward review of all options. Super positive approach. Now a customer!!
Richard is the best ! He helped me with everything and very detailed. He answered every question. Smooth transaction.
I am extremely pleased with the customer service of this Public Storage in Jersey City. It is with much appreciation to acknowledge Justin and Richard for their positive attitude and efficient assistance with my storage needs. If anyone asks me to recommend a storage facility, this Public Storage will be offered with much pride and gratitude for their great work to wonderfully accommodate their customers.
Richard was very helpful showing me the options of rooms and offered very useful advises. Very friendly guy!
I had a great experience with Richard at the Newport location. He was extremely helpful and knowledgeable about what I needed and how I could move into my unit. He really made my moving experience so easy.
Richard is the man!!!! Thank you so much for helping me out!!!
Melanie was amazing to work with! I would definitely use this storage unit again and will recommend to others. I needed a unit for just over a month while I was in-between apartments and she was able to pro-rate the few extra days for me. They were very professional and helpful with my storage options for the short period.
Latoya was excellent in accommodating me in getting set up for my storage needs. She was professional, efficient and her customer service skills were very positive, warm and extremely helpful. I appreciate her overall interaction with me and her colleague, Devin who was also helpful in clarifying anything that was ambiguous. Thank you all for your help and to Jersey City #29226 Public Storage management for hiring wonderful employees to represent you with a high degree of professionalism and respect for your customers.
This space is clean and well taken care of. Cierra was amazing! She was so kind and helpful and made the process so easy for us.
Devin was very helpful and professional in getting me set up with the public storage.
Richard was the individual who helped me out today in selecting a 5’ x 5’ storage room. He was very responsive, methodical and attentive as he guided me throughout the whole process. I recommend Richard highly for those who are looking to use this storage place.
Devine was great to work with. I was signed in and set up in no time at all.
The kind folks at Public Storage in Jersey City went way out of their way to provide incredible service. I would like to extend my thanks to both Richard and Mel for the extra effort they both made to save me when I needed a second unit minutes before closing time. I would highly recommend you visit Public Storage in Jersey City, they provided me with excellent service, and a convenient location.
Fran is awesome! So helpful, very kind, and all around very easy to work with. It was such a pleasure to get her help today!
Latoya was so helpful and explained everything we needed to know! The location is super clean and secure. We’re very happy with the service at this public storage location.
Melanie was awesome! This place provides wonderful service with a knowledgeable and professional staff.
My experiance was exponential there Melanie was taking care of me and showed me everything about the facility and how it operates if I was customer walking in there for the first time I would try to ask for Melanie cause she was very nice and professional with me
Had amazing service from a rep called Melanie! She made the entire sign up process a breeze. Made us feel so welcome and was a pleasure to deal with.
Melanie was fantastic and super helpful. The facilities are immaculate, climate controlled and easy to access. This was our second use of this location and the customer service was amazing once again! A definite recommend if you need extra storage and ask for Melanie!! Thank you all for your help and excellent customer service!!!
Melanie was amazing (as was everyone else who works there) -very clean location, staff is excellent, and just overall a great place for storage. highly recommend!
Latoya was very professional today i came in for a unit she explained detail for detail great customer service very accurate and friendly great job👍🏻
Maria was so nice and helped me through everything I need! Thank you Maria!
Richard was wonderful at the Jersey City location! Gave a great tour and great price!
Richard is an awesome employee, he always have a a smile and upbeat pereonality.
Units in Good condition, Good customer service, nice and friendly. Fran and Latoya r great, if u need a public storage unit, u gotta go to them.
Devin was very helpful, kind and patient.
THIS PLACE IS AMAZING! I expected it to be just a normal storage site at first, but I was blown away by the customer service Maria and Damien provided when I was moving out of the country for the summer. I had had the craziest week of all time with missed flights to get back to NYC from vacation to finish my move, late movers, a broken service elevator in my apartment impeding the late movers, breaking glass vases said movers were in a rush, and a down pour of rain that started right as the movers were leaving my apartment to get my stuff to Public Storage. When the movers finally got to Public Storage RIGHT AT 7:30 (closing time), and with my flight leaving the country at 11:00PM, Maria and team came to the rescue to LITERALLY HELP unpack the truck, and get all my stuff to the unit in record time. Not only did they stay after closing, which they DO NOT DO EVER, they got everything done so fast so I could make my flight out of the country. Really really saved the day, and my whole summer. I literally sprinted back to the PATH and somehow made my 11:00pm flight from JFK. THANK YOU SO MUCH!
Employees are not friendly.
Latoya had great customer service skills, friendly, attentive, and knowledgable on the products!
Mel is very helpful & humor! Staffs here are all kind. The environment is clean & organized.
Latoya was extremely helpful when I couldn't get the lock open on my unit. She came up and helped resolve the issue and even got me a new lock to replace the faulty one. A nice clean facility and reasonably priced.
Justin was very helpful, informative, and quick!
Victor, nice service
Justin was fantastic. Very efficient and professional.
Richard was the Best (dj Khaled voice)
Justin here are very considerate and helpful! A reliable storage place.
Richard was extremely helpful, kind and friendly. He's a pleasure to work with and always remembers us when we come in. This facility has the friendliest staff and is the cleanest one we've ever used. Very happy with our experience to date.
Good and really nice staff
Devin was gracious, kind, and generous with his time. He explained everything clearly and made the check-in a pleasant experience.
Richard was fantastic. He helped to find me the right space in the right place.
Staff really helpful. Cierrah and Richard very accomodating and answered my questions.
Richard was great. Worth asking for him. Got set up at a great price and leasing a unit very quickly. Worth it to check prices and book a “reservation” online in advance for best deals. Location is safe, well lit and convenient.
Richard answered all my questions in details, showed me around the facility. Great experience
The level of customer service I received here was astonishing! Melonie helped me from beginning to end. She give me a tour of the building and help me pick out the proper space all with a positive attitude. Thanks a thousand and good luck in your future girl!
Richard was very friendly and helpful. Great service!
Gwen is such a great staff, she was so friendly and welcoming.
Great meeting Richard he’s really helpful!!
Wonderful customer service by Gwen! Made the whole process quick and simple.
Amazing service and well kept space! Melanie went above and beyond to give me a tour and explain key details that I needed to know while renting a storage unit. Highly recommend!
Richard is sweet and nice, very helpful. The storage is clean with trustworthy security services.
I just visited the public storage in JC. Had a wonderful easy experience. Justin in staff there is amazing! Thank you for all your help.
Justin was super helpful and knowledgeable—very easy setup process!
The staff here is great, especially Gwen. She helped me figure out exactly what I needed for my move into storage and was really patient while I did my cost analysis of the boxes.
RICHARD was great help getting around the system at Public Storage. He gave us nice customer service.
Had an amazing experience at Public Storage. All the employees were very welcoming. Justin helped us with all the procedures and helped us set up everything. I would definitely recommend this place for storage.
Richard was most helpful!
Richard it’s was the best customer service they I have and the plublic storage keep the good job god bless you
Richard was a very very nice person and he was very helpful to us great worker
Can I pay online
Richard was awesome and really helpful . I was well served. 🙌🏾🙌🏾🙌🏾
Richard was great!!!!
Cierra was great service
Melanie, Devin and Richard make a great team. Very helpful and together they make the experience wonderful.
We had an amazing experience with Richard - very helpful and accommodating!!
Rich was awesome! In and out, better complex than competitors
Mel(anie) was fantastic! Made a stressful day of packing so much easier! They walk you through the units prior to reserving, and I hadn’t even made a reservation beforehand and was in and out much faster than I thought.
Richard was great guy
Richard was extremely helpful and informative. He patiently took us through the entire reservation process. Everything worked out great.
Richard was great guy and helped with all services. Please if required storage visit public storage and contact Richard.
Awesome fast service! Richard helped me with the process! Thank you!
Justin is so helpful in my moving in day! Thank you so much!
I worked with Richard he was very helpful taking me through the process and getting me setup in a timely manner
Great service, thanks for Richard
Melanie was extremely helpful. Seamless reservation process.
Richard helped me saved me plenty of money buy switching my unit
If your looking for storage this place is it, ask for Justin really good customer service!!! You the man!
The facility is new, clean and well lit and easy to maneuver. Victor was a pleasure to work with. I highly recommend them.
Excellent for Justin’s service!
Received excellent service from Richard. Fully attentive and made this a great experience!!
Very clean and nice. Staff was helpful.
It's new. Everything is clean and smells fresh. Employees are very friendly and helpful. It's cheap.
Cierra is great 👍🏽
Excellent Service bringing in my stuff into self-storage for the first time. Richard was awesome and helpful along the way and in making life easier for me and the movers.
My experience here was absolutely perfect. An employee by the name of Richard was extremely helpful. I strongly recommend him if you visit this place.
Great place! wonderful people! The manager went above and beyond to fulfill my needs. She saved me a total of 400 dollars on storage, after seeing that the space I booked was large for the stuff i had to move i, and that a smaller unit with a much cheaper base price would suffice. The manager even kept the unit open after hours, and helped me move my stuff in! Overall, highly recommend! great prices, awesome workers. You'll get your money's worth.
Pur customer service rep was Devin who did a very great job in finding us the perfect unit.He is very helpful and patient in trying to find us the right unit. Definitely recommend this storage facility and most definitely Devin. Great experience!!
Easy & very helpful staff. Thanks Victor & his team!
Justin was very polite and knowledgable of the services provided by public storage.
I have looked at many storage facilities but Public storage beats them all . The place is immaculate , organized and new plus their employees Samantha ,Noelani and Maria all were so helpful and knowledgeable that I am taking 2 large units . I am vacating my present facility in order to move into this place. You will be happy moving your belongings into their facility.
I loved my experience here!!! Honestly it was so easy and inexpensive. Not to mention the staff were all very friendly. Devin was helping us personally and he did such a wonderful job explaining everything making it easy to understand, bringing us through everything step by step. He made to the normally mundane job something fun and actually enjoyable!!! I do recommend this place for anyone looking to store anything. I don’t recommend things often so I think it shows how well they did!!!
Fran is kind and helpful :) Good experience.
Richard is a great guy. Had an excellent experience with him for registration and navigation.
This is a good place, talk to Justin he has it down.
The facility is clean and well keep. Great security system with cameras and a code to access your unit floor. Very reasonable prices at sign up, I have read prices go up after 6 months I haven't experience that yet since I just moved into the unit. Two things they don't tell you when you make a reservation is that you need to buy a lock which is 20 dls and you need to sign up for insurance when you complete your reservation (up to 15 dls per month). Apparently, you could drop the insurance after 1st month. For this, I am taking away a star. Customer service is excellent. Richard helped me with my reservation and to pick my unit. He was patient and show me a few units so I can pick the best for my needs. He explained everything in detail. Very helpful!
Ciena from Public Storage was very helpful and friendly!