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- $1 First Month Rent Where Available
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Public Storage Self-Storage Units at 269 Gold St, Brooklyn, NY
Property Open
Mon-Fri 09:00 AM - 07:00 PM
Sat-Sun 09:00 AM - 06:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Fri 09:00 AM - 07:00 PM
Sat-Sun 09:00 AM - 06:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
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5'x8'Online only price$ 48/mo
Small 5'x8'- climate controlled
- locker
- upstairs access via elevator
$ 48 /mo $ 64Best Price Label+ one-time $29 admin fee
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4'x6.5'Online only price$ 50/mo
Small 4'x6.5'- climate controlled
- locker
- upstairs access via elevator
$ 50 /mo $ 66Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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4'x8'Online only price$ 110/mo
Small 4'x8'- climate controlled
- upstairs access via elevator
$ 110 /mo $ 146Best Price Label+ one-time $29 admin fee
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4'x9'Online only price$ 114/mo
Small 4'x9'- climate controlled
- upstairs access via elevator
$ 114 /mo $ 152Best Price Label+ one-time $29 admin fee
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5'x9.5'Online only price$ 120/mo
Small 5'x9.5'- climate controlled
- upstairs access via elevator
$ 120 /mo $ 160Best Price Label+ one-time $29 admin fee
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8'x8'Online only price$ 122/mo
Medium 8'x8'- climate controlled
- locker
- upstairs access via elevator
$ 122 /mo $ 163Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 123/mo
Small 5'x10'- climate controlled
- upstairs access via elevator
$ 123 /mo $ 164Best Price Label+ one-time $29 admin fee
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6'x10'Online only price$ 123/mo
Small 6'x10'- climate controlled
- upstairs access via elevator
$ 123 /mo $ 164Best Price Label+ one-time $29 admin fee
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7'x10.5'Online only price$ 169/mo
Medium 7'x10.5'- climate controlled
- upstairs access via elevator
$ 169 /mo $ 225Best Price Label+ one-time $29 admin fee
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7'x10'Online only price$ 170/mo
Medium 7'x10'- climate controlled
- upstairs access via elevator
$ 170 /mo $ 226Best Price Label+ one-time $29 admin fee
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9'x10'Online only price$ 226/mo
Medium 9'x10'- climate controlled
- upstairs access via elevator
$ 226 /mo $ 301Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 236/mo
Medium 10'x10'- climate controlled
- upstairs access via elevator
$ 236 /mo $ 315Best Price Label+ one-time $29 admin fee
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15'x10'Online only price$ 314/mo
Large 15'x10'- climate controlled
- upstairs access via elevator
$ 314 /mo $ 418Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 317/mo
Large 10'x15'- climate controlled
- upstairs access via elevator
$ 317 /mo $ 422Best Price Label+ one-time $29 admin fee
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Downtown Brooklyn Storage Units Near I-278 at Tillary Street
This Downtown Brooklyn Public Storage is centrally located near Flatbush Avenue and the Brooklyn Queens Expressway.
More than 1,000 indoor storage units, ranging in size from 5x5 foot to10x30 foot, make up this location that is just East of the Brooklyn Heights neighborhood.
Looking for a unit that will hold the family bikes, cooler, picnic basket and umbrella for Saturdays at nearby Cadman Plaza Park or Trinity Park? Let the friendly resident manager help answer those storage questions, and direct you to a variety of packing supplies, like boxes, bubble wrap, and tape, available for purchase. Parking is free. So are moving carts loaned to customers. There is a keypad with password access to the storage areas.
A nice walk from both the iconic Brooklyn Bridge and Manhattan Bridge, this facility features affordable storage units that are all located indoors, most with climate controlled storage. Students and faculty at nearby NYU Tandon School of Engineering could make use of a small 5x15 foot storage unit to accommodate boxes of old textbooks or seasonal clothing that can be easily accessed seven days a week.
With rapid development rising across the trendy borough, there's something new on every corner. Less than half a mile away from this Public Storage, check out the DeKalb Market Hall on Albee Square West featuring nearly 40 culinary vendors. Or soak up Brooklyn's rich history through the eyes of native son and poet Walt Whitman with a walking tour of Fort Greene, Brooklyn's first public park.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 789)
My experience was very disappointing. The unit I reserved (5 x 10) was not the unit I received. The unit was closer to 3 x 8. I complained and the office said someone would follow up with me and no one has. Rearranging a new storage facility is a big burden. Don’t recommend.
Viola , Nate and Christina did a awesome job. Viola did an amazing job helping me out with my stirage needs and she has an amazing team with her in the store.
Eric, Juan and Ashley were very helpful and very sweet throughout the whole process of me moving!
Christina & Nate were very accommodating today but I must say, I get EXCELLENT service at all times!
5 stars because Viola was so helpful. The space I booked was not the size advertised (it was much smaller) so I had to book a new space and cancel the one I had already paid for. It was a huge hassle but Viola was patient and got it all sorted out for me.
If it weren’t for Viola I would give 2 stars because the dimensions of the spaces are consistently not what the website says they are. I ended up looking at two different “5x10” spaces, one of which was probably 4x9 and the other probably 5x8.
Christina, Viola and Nate were so helpful and nice while helping me with my storage. Their attention to detail and kindness is unmatched.
I came in to check out the space and Viola Nate Christina and Ashley and immediately felt a warm sincere welcome.All businesss should model the professional experience. Thank you for the Golden Girl experience.
Excellent customer service experience at this location, I came in to resolve an account issue and Viola and Christina were extremely helpful!
Viola was super helpful. Made it fast and simple. Thank you!
Nate was so helpful, professional, and friendly. I have never used storage before and walked in to ask some questions. Nate explained pricing, storage sizes, availability, and showed my mom and me around and opened several spaces for us to see if they would fit our needs.
When I go back to rent a space, I’m asking for Nate.
If I could give 10 stars moat definitely would! Christina and Nate made setting up my storage unit at Public Storage located at 269 Gold Street, simple and quick. They welcomed me into the office and walked me through it all with great customer service. Thank you truly!
They are very professional, kind and courteous
Storage facilities can be frustrating. However, the team at 269 Gold (Ashley and Viola) goes above and beyond to ensure you feel well taken care of with their excellent customer service. If you need storage in the downtown Brooklyn/Navy Yard area, this is the place to choose.
Ashley, Christina and Mrs Viola aided in making this process super super easy. They’ve been the best by far with attending to a new tenants questions and needs.
Thanks,
Ashley
Nate and Christiana were SO helpful. I came in and their expertise and professionalism made my experience very smooth. These are top tier employees!!!!
Ashley, Jaden, and Nate are amazing at this location! They are kind and patient. I was so grateful to have their help on a long moving weekend, and I would recommend working with them for your storing needs! My mom and I loved meeting them today! Thank you all!!
I recently had the pleasure of renting a storage unit at Public Storage located at 269 Gold Street in Brooklyn, and I must say, the experience was exceptional. From the moment I walked in, Viola, Nate, and Christina greeted me with professionalism and warmth. They were extremely accommodating, addressing all my concerns and ensuring that the process went smoothly.
I’ve had issues with security at a previous storage facility, but they reassured me that my belongings would be safe and secure here. Their knowledge and confidence in the facility’s safety measures gave me peace of mind that I didn’t have before. They took the time to explain all of the security features in place, and I genuinely appreciate their thoroughness.
I highly recommend this location for anyone looking for a secure and well-maintained storage option. The customer service alone sets it apart, and I’m grateful for the excellent assistance I received from Viola, Nate, and Christina!
Viola and Christina were extremely helpful and courteous, would give them 10 stars if I could! Thanks much!!
Viola Ashley and Christina and Nate are the BEST. Kindest most helpful!! We highly recommend!!!
Secure like Fort Knox - utterly impenetrable with lovely staff. Nate, Lee and Christina are fab.
Christina and Nate were very accommodating and helpful throughout the whole process!
I’ve had such a great experience at Public Storage thanks to the amazing team, especially Nate, Christina, and Lee! From the moment I walked in, they made everything easy and stress-free. Nate was incredibly knowledgeable and patient, guiding me through all the options and making sure I chose the best unit for my needs. Christina’s friendly demeanor and professionalism were top-notch—she went out of her way to ensure every detail was perfect. And Lee’s efficiency and customer service skills are outstanding, making the whole process smooth from start to finish.
I felt completely at ease knowing my belongings were in such capable hands. The facility is clean, secure, and well-maintained, but it’s the staff that really makes this location stand out. I can’t recommend Public Storage, and this team in particular, highly enough. If you’re looking for top-tier service with a personal touch.
Ashley, Lee, Viola are the absolute best! They did everything in their power to make sure my move in was as smooth as possible.
Viola and Christina were very kind and helpful. Highly recommend this location! Easy, convenient and great staff.
Viola, Christina and Nate has great customer service. We will recommend friends and family to this location.
A huge thank you to Christina and Viola at Public Storage for their exceptional service and kindness. I had been stuck for over 15 minutes trying to lock my door without success, not realizing I had the wrong lock. Christina showed up like a miracle, even after her shift had ended, and saved the day with her help. Her professionalism, patience, and willingness to go above and beyond truly made a difference, and I am incredibly grateful!
I want to express my sincere gratitude to Christina and Viola at Public Storage for their excellent service, patience, and kindness. Christina, in particular, went above and beyond by helping us change the lock after her shift had already ended at 6 PM. We are truly thankful for her professionalism, kindness, and the extra effort she made to ensure everything was taken care of. Both Christina and Viola exemplify outstanding customer service, and their dedication made our experience so much smoother. Thank you again for all your help!
This location is a winner for me. Great customer service too.
Viola and the team at this location are great. Their customer service is top notch.
Very professional staff, very patient team and very courteous
The customer service was fantastic to work with! One Ms. Viola, just one of the many helpful employees at this storage unit facility, located on 269 GOLD ST, Brooklyn, New York, I find to be VERY IMPECABLE!
The way I was taken care of and had my unit available and conveniently on the first floor considering I am disabled. I HIGHLY RECOMMEND this place for when you require any type of storage!
Christian ,Viola amd Nate are nothing short of amazing !
I recently got a storage unit at the 269gold location and they went above and beyond to make sure that each and everyone of my needs were met ! Thank you for amazing service !!!
Viola Nate and Christina. What an amazing team at Gold Street location. I will recommend them.
Viola was very helpful with my storage needs, what an amazing team at Gold Street! I look forward to storing here!
Excellent customer service! Unforgettable storage experience, super friendly staff
Very helpful employees Viola and Nate!
Viola, Christina and Nate were all incredibly helpful! I went in today for the first time to get a unit and could not have asked for a more positive experience. They went above and beyond and I sincerely hope whoever manages this location (and handles raises) realizes what fantastic employees they have.
Hensy was very helpful and everything was quick. He explained everything well and showed the storages and spoke the details of the space and size of the storage and assisted with helping getting the dolleys that they have avaliable for those who use the storage. All was 100 to me and thanks to all the other workers for the help.
Keep up the good work.
Excellent service, Great communication everyone was helpful. Great customer service
Viola, Nate, and Anthony were great at responding to a last minute help request! They were courteous and positive and helped keep me calm on a stressful moving day. Truly above and beyond.
Viola and Hensy were very helpful in breaking down my expenses and helping me figure out a situation that was difficult.I appreciate them taking the time to do that, they were very patient and helpful.
Viola and Nate were great, they assisted me dyring my move out throughout the whole process, would recommend to everyone
Viola Ashley Anthony Hensy were amazing. I got everything that I needed from them and more, and I can’t wait to store more items!
Viola is very nice and helpful. Good customer service. Will recommend to others
Super helpful Viola
Christina, Viola, and Nate were so helpful! We accidentally reserved a unit that was too small and they got us transferred to a new one so quickly. Will be using them in the future!
I came in to Public Storage looking for a space. Viola, Christina and Nate were very warm, helpful and accommodating to all of my needs. They went above and beyond to provide me with the best service possible! I would highly recommend this team and I look forward to storing here!
Anthony did a fantastic job helping me and my daughter to find the right unit to fit our stuff. The entire team on that day which are: Viola, Nate, Ashley and Christina was so warm and helpful. We are so grateful as we go through this new transition.
Excellent customer service! Big thank you to Violet and Christina! Thank you so much!
Viola is the best. She helped us real good and she has the patience to take good care of us. Thank you, Viola!
Nate, Christina and Viola were all wonderful! Very nice and made sure I had no issues with storage at all.
Christina and Nate have been phenomenal in helping me secure the storage that I need!
Awesome up front service! Christina
Just started using this particular public storage facility. With the app, the access feels fairly convenient. Customer service was very friendly and helpful. Viola, Christina, Nate, and Ashley were all wonderful.
I was having such a tough day because of a horrendous move and Ashley and Viola made it SO MUCH BETTER! They are so helpful, so friendly, and so so quick. They were such a God send for this terrible day/move and they made my day soo much better. Public Storage —- whatever you pay these ladies, it’s not enough. THANK YOU!
Every time I come to this location, Viola always treats me with respect and kindness. Will recommend this place to anyone if they need a storage. Spacr
This is a great location. Christina and Ashley are super helpful. The location is clean and very well run. The best.
Ladies here were amazing and very helpful make sure you store here
I had multiple externally negative experiences with this facility . The only elevator on my floor was broke on the day I tried to move units, . Female staff are rude beyond even what considered socially acceptable in ‘bad’ parts of NYC. The “ manager” lied to me saying we left items behind ( we did not and documented) The overall atmosphere in the office these women run belongs to a female prison facility rather than a client facing service business. Prices are higher now than in better run storage facilities in the area of even in Manhattan. Don’t rent here
Anthony, Hansey, Darnee, Ashely
All great Staff! Fantastic customer service
Great location! Highly recommend
I love how Ashley, Viola, Christina, Darnèe & Nate kept the humor alive. Made my rental process elating. I really enjoy walking through the lobby because it’s never a dull moment with them. Great team, great experience.
This was a very easy experience. Ms. Viola was nice, funny and very helpful. She explained everything in great detail and showed me different units that I can choose from.
Good stuff!
Thanks to Viola, Nate, Christina, Darnee!
Amazing service, good team work!
Viola, Tina and Nate shoed great teamwork when I came ro visit today they were very patient ans helpful
Viola, Christina and Nate are wonderful. They helped to show different units and I found the unit I like!
Great place for storage. The team is super nice and helpful, especially Christina!
Viola & Christian plus Nate are very helpful for me and make me feel very welcome
I had a great experience getting a storage space after the birth of my first child. Viola, Nate, Cristina and Ashley were very warm and welcoming, and made the whole process very easy!
Viola was such a huge help. My mother & I visited this location and was absolutely impressed with the customer service, so much so that when we went back to secure a unit; we went straight to Viola. We knew that we would be in good hands. If you are in need of storage, this is the place to go.
With public storage in Brooklyn for a few years. Courteous, clean, and secure. Thank you Christiana and Viola for your great work and kind send off.
Viola and Nate are Fantastic!!!! It's truly a pleasure to come to your facility and feel safe storing my stuff!!!
The service was top notch and I want to personally thank Nathan for his excellent customer service
Nate, Christina, and Viola solved all my problems!
Viola, Christina and Nate were so helpful and patient! It’s always a pleasure coming to Publix storage and interacting with such a great team. I would highly recommend them
Sway, Christina, Ashley & Viola all were very helpful. Thanks again for making my experience smooth and easy.
This morning I woke up not wanting to leave my house, but the experience that I received at public storage was truly amazing. Ms.Viola, Ms. Christina and Nate welcomed me with a welcoming greeting, the units were clean and the prices are affordable.
Viola, Christina, Nate were extremely polite and helpful. They made sure my unit was ready for me. The facilities are clean and secure. Great location!
Viola and Nate and Christina helped me a lot to set up. Looking forward to work with them!
I come here to store items from my job I can’t remember their names but I know they’re sisters, they are some of the most kind and helpful people I have ever met anytime I come and see them my day instantly lights up aside from that getting to my items is always a breeze and the facility is very clean 5 starts I highly recommend
What an amazing team of Viola, Christina and Nate are. Very professional, helpful and courteous every time I visit. Especially Viola she is always so professional and kind.
Thank you Viola, Christina and Nate for your assistance! Five star
Viola, Christina, Ashley. Words honestly cannot describe how thankful I am for these 3. Not only do they put FULL effort into providing the best customer service, but they are also very attentive, and will help you out with ANY problem or issue that you are experiencing. When I first came to this Public storage, I had a lot of difficulties following all of the rules and making sure that I do everything correctly to access the storage. They were all so helpful and instead of spending half an hour trying to figure it out by myself, I only spent less than 5 minutes because of their help. Again, I cannot stress enough how prodigious these three are, and my honest review is 100+ stars. Trust me, Viola, Christina, and Ashley will not only make you feel welcome, but they will also bring your mood up, and they make me want to come back to this storage just to chat with them :)
Viola is amaaazinggggg!!! Gold st!!!!
I do not recommend it. There was mold on the walls and a terrible smell.
Let go nate, Ashley, viola and Kristina for helping us out well. Great team!!
amazing people ! Shoutout to viola, nate and, christina and ashley
Viola helped and exceeded all my needs today and went above and beyond to make sure i had a great experience at public storage!!!!
I was looking for a unit last minute and Viola was very sweet and she helped me with everything that I needed to do. She gave outstanding customer service
And that is hard to find these days.
She answered all my questions I had
I will definitely let people know when they need a unit to ask for Viola and that she will definitely take great care of them. Viola thank you so much for ur great service and thanks for helping me last minute
I recently got a job offer in NY and had to move all my stuff QUICKLY from out of state and needed to find a storage spot ASAP! Nate was super helpful throughout the process and helped me find something urgently that was right for me and my needs. I'd highly recommend anyone looking for a storage spot to come here for great help!
My boyfriend and I visited this location about a month ago as we were thinking about sharing a storage unit once he moved into the neighborhood. We met Ms. Christina who graciously toured us around the facility, showed us a variety of options, and answered all of our questions with ease. She didn’t pressure us into renting a unit that day, but was realistic with our expectations on availability if and when we decided to book. Because of the wonderful experience Ms. Christina provided last month, we met with her again the other day and locked in a unit that perfectly fits our needs. Thank you so much Ms. Christina and the rest of the team for being so lovely and professional!
Thank you Ashley for your help. Swift fast, and really clear with everything.
I was very stressed about getting a storage space since my request was quite last minute and URGENT, but the team here were absolutely amazing and calmed my nerves. Nate in particular assisted me and my roommate out and was super cool and patient with us. On top of the urgency I was also a bit picky, but Nate was able to help me find something I wanted. Big shout out to him! If you want excellent service, I suggest checking this place out :)
Nate helped me get set up! He was very knowledgable. Super nice and convenient.
Facility is very clean, staff is friendly and accommodating. Viola was very helpful as I left something in a hallway and they kept it for me for the next time I returned. I’d highly recommend this place for storage.
Quick version: amazing customer service and a thoughtful approach to helping me secure the storage unit I needed.
Long version: I reserved a storage unit online and upon learning that it was actually a locker, I fully expected to have to go elsewhere to get what I needed for the price.
Viola was great and showed me alternate units for measuring purposes and Ashley exhausted their inventory to identify two “walk-in” units that could work (with one being the perfect fit). The process to secure the unit was as seamless as the viewing.
Being in sales myself, I was impressed by the entire staff’s demeanor and willingness to help in any way needed (special shout out to Nate and Christina). It was a pleasant and professional experience from start to finish. Highly recommend!
Viola was great with helping me! Very clear and straightforward
Five Stars for Viola， she works hard and offers a pretty good service. If anyone comes I will recommend her.
Christina is super nice!!!! I love herrr. She helped me out on storing things and made the experience awesome~
Viola,Christina,and Ashley were so helpful and friendly. Having the best experience here! Thanks for the help!<3
Thank you so much to Cristina, Viola, and Ashley for being so helpful. It was our first time there and they were so kind and patient guiding us through the application process. On top, they were able to upgrade our unit at the same rate. The whole process was easy because they made it so. Would complete recommend to anyone looking for storage. Thank you to the team and their customer service. They have my business for years to come.
Cristina, Viola and Ashley were superrrr helpful!!! They were sweet, and made the experience very enjoyable. I was very stressed out, and they helped me manage all my stuff in the best possible way. Thank you!!!
Viola was amazing. She helped me with my storage. Was quick and easy and professional
Viola is the best with great customer service. Shoutout to Nate and Christine!
Viola and Christina and Nate They do a good job！Help me solve problems
Nate is very patient and nice!!! And the loading area is very big and convenient.
Viola, Nate, and Christina provided great service! They’re funny and brightened my Sunday.
Christina, Viola, Nate did an amazing job helping for me and my roommate!!!
nate, christina and viola provided amazing customer service and made me feel at ease by being so warm and inviting. amazing experience overall.
Ms Viola, Christina and Nate for the excellent customer service from all 3 workers!
Great job Public Storage for hiring these 3 efficient worker !
They are exceptional 👏🏾
nate, christina and viola were amzing best customer service
I absolutely loved storing my things here. The people were absolutely lovely and helped us out so much. Viola, Nate, Christina were very patient and were a wonderful team!
Viola, Christina, and nate found me the right unit for the right price
Viola is really helpful!
Viola
Ashley and Nate were extremely warm and helpful, making sure all of our needs were met and more. They found us a great suitable unit at a price that we can afford, saving us money.
Viola, Ashley and Nate were terrific. I visited several times to find the “right” storage unit. Everyone was kind, patient and super helpful. They showed me several available units and helped me choose the best one for my storage needs.
Viola was amazing and so helpful. She got my storage unit for me. And I feel confident that my stuff will be secure.
Viola was so helpful with everything! Great experience
Viola, Christina and Nate were always so nice. The place is super clean, no rats, no bugs. Great elevators. Good price. Recommend!
Viola and nate and Christina is the best worker ya got ya need to give them a big raise they costumer services is the best
Viola is a very patient and kind person! Very nice experience in this storage. 🫶
Christina was incredibly helpful. I initially reserved a different unit than the one I ended up renting. She was very patient and informative while I made my final decision. 10/10 customer service!
Viola was amazing!!! She was so calm and funny made it so easy for me mostly because it was first time! Can’t wait to continue visiting her and my new unit!
Dear Public Storage Management,
I am writing to express my concerns about how the handling of our account at the Gold Street location was managed, particularly relating to an incident during our recent downsizing efforts. We communicated our need to move to a smaller unit due to another rate increase, aiming to manage our expenses more effectively.
Unfortunately, due to a miscommunication combined with a holiday just before our scheduled exit, we were one day late vacating our previous unit. As a result, we were billed over $400 for the now-empty larger unit for the entire month, in addition to the $200+ for the smaller unit to which we had downsized. This has led to an unexpected and substantial charge of nearly $700.
While I recognize the importance of adhering to protocols, I believe that under these circumstances, a degree of leniency in the application of these rules could have been considered. Given the economic climate, a more flexible, understanding approach would have been greatly appreciated and reflective of the care and commitment Public Storage should uphold towards its customers.
This matter was handled poorly and almost robotically.
In regards to their staff; I do think they try their best, but after being a customer for several years, I don't appreciate what I've experienced here.
Sincerely.
Viola she helped me with my moving I recommend her to everyone, what a lovely person ❤️
Very helpful and attentive, Love Christina and Viola!!!
I’ve had a unit here for years and Viola, Nate and Ashley have always provided me such an excellent experience! Appreciate them all, whenever I am in a storage unit predicament they are there to help with the utmost patience! Couldn’t recommend their services more, thanks to them!
This Sunday morning I came to the storage because of a rent increase. With a friendly smile Viola helped me out. Couldn’t ask for better staff!
Nate did an excellent job explaining all the information. He was pleasant and clear.
Viola, Ashley and Nate are a pleasure! So helpful and got me everything I needed smoothly!
I really love it here! Front desk people are so friendly. Shout out to viola and Christina for the EXCELLENT customer service! Such a pleasure when they’re around!!!!!
Ashley and Viola are beyond helpful and pleasant! Highly recommend storing something here.
Had a super experience locking in a spot this morning. Literally in less than 20 minutes—wouldn’t have been possible without Viola, Christina and Karl 💣
Update:
Two for two on solid experiences with Public Storage. As a newer renter having been given notice of an eye-watering 270% increase, the team was quick to propose a solution that not only sidestepped an egregious price hike, but helped secure a customer and fan for this brand in the long term.
Way to be, Gold Street team!
Just want to share that the whole team does a great job with customer service, and their energy is always top notch! Notably Viola, Ashley, Christina & Nate!
Viola is so sweet and patient. Always a blessing when I come here and she here. I would recommend this storage. Thanks viola.
Knowledgeable and helpful staff,
Viola and Cristina were especially clutch In moving
Viola, Christina, and Ashley were amazing
The most wonderful staff!! I don’t write reviews much, but I had to shout out Viola, Ashely, Christina, and Nate!! All had extremely caring and helpful attitudes that enhanced the environment 100%. Nate’s assistance was the main reason I decided to write this review. Thanks a ton!
The ladies here are so amazing! Viola, Ashley and Christina are always so helpful.They look out for not only customers but people in the neighborhood. Nate just join the team but I know he will be just fine. Thank you for your staff.
Nate and Christina were such a pleasure! I’m usually very anxious when it comes to storage units in general but they were both very welcoming, helpful, and eased the stress during my visit.
Viola Cristina Ashley and Nate have wonderful customer service they helped me a lot
Viola, Ashley, Nate, Christina were great to me. So helpful and flexible. Everything went smoothly ! Totally recommend.
I don’t know who does the hiring at this Public Storage, but they sure know how to pick a team. Every member of the staff I have interacted with has been extremely professional and kind. From helping me pick a unit to move into, to the generosity they showed me as I moved so much stuff in and out, to the energy they offered me as I moved out, I couldn’t be more grateful to these people. They all deserve raises and a commission on every unit they help rent. Special shout out to Ashely and Viola who each helped me in particular. Thanks for everything.
Great customer service, clean environment. They are patient and easy to work with. I love that they have different size storage unit, I recently downsized because my previous unit became too expensive, they help me with the process very seamlessly. 10/10 I would recommend.
Had a great experience with Ashley and Viola!
Amazing energy and super helpful.
Five stars!
Ashley and Viola were amazing customer representatives and helped me get set up for storage and the services available.
Scourge of the neighborhood
Christina and Viola were very helpful and got me set up with a storage unit in minutes.
Cristina and Viola did a terrific job helping me find a very nice storage unit efficiently and at a surprisingly cheap price. Its my second time renting from this storage and couldnt be happier!
Ms Viola and Ms Ashley has beautiful customer service skills. Very polite and knowledgeable. Give them a raise. Blessings
Ashley & Viola are wonderful and amazing at costumer service and helping me out today!
Christina, Viola, Ashley were so helpful! They made my renting experience so seamless and easy. Love using Public Storage for all my storage needs!
I've used a number of storages and find Public to money hungry. The staff are fine its the policies. Example they increase your monthly fee every 3 months. We tranfering to another smaller unit they don't pro rate you they charge you the full monthly fee for the old unit plus the full price for the new unit. I would not recommend Public. AAAA is a better alternative for pricing especially if you're planning for an extended storage period.
I came here to store my stuff! And the staff and the team that works here is professional and friendly! Hands down to the best experience
They are so helpful and amazing
Highly recommend
Viola, Ashley, they were great. Would recommend
Viola & Christina are great!
Viola and Karl are the best. Every time I need something they are willing to assist. Always making my process as easy as can be. Love them ❤️
Viola is THE BEST. she is so happy and nice to customers. Wonderful customer service experience.
Viola Was so helpful I couldn't imagine going any place I really appreciate her for her professional service thank you viola And Christina
Viola and Christina are the best! Super helpful and accommodating with any our requests. Highly recommend this place (esp with people like them running the show).
Whenever I come here I receive the best customer service from Viola and Christina. They are the best hardworking funny down to earth people I ever came across.
Viola and Christina I always nice and attentive and very professional.
Christina and Viola were awesome! Glad to have this resource so close to home!
They have raised our rates 4 times in 2 years. We are now payng twice what we did when we signed up
Great staff. That’s Viola, Karl, Ashley and Christina. Always a big hello, friendly, and very helpful when you need the door open because your hands are full or retrieving your password you forgot.
Went into public storage to get a unit she knows her job very friendly & very great help
Ms Viola I’ve met was a very amazing help she found me the right unit for the right price
Viola has always been helpful. Since I've began renting here. The staff has always been friendly, inviting and informative. Ashley, Christina, Karl and Siquana have nothing more then top customer service.
my first new york snowfall was ruined by this unnecessary and ugly orange paint job from Public Storage. thanks!
amazing staff! viola and christina are fantastic! viola was patient, very knowledgeable, and helped make my storage experience pleasant!
This public storage building is the scourge of the neighborhood. They have alarms that sound off randomly at all hours of the day /night for no reason.
Viola and Christina did an excellent job setting up my account. I felt at home and safe storing my stuff here. I would recommend to friend
Very clean with beyond friendly and helpful staff! My Mom's almost totally blind & they're extremely accommodating to her needs.
Christina and Viola were excellent and helped me through the process with haste and inspired professionalism. Two lovely ladies.
I was helped by both viola n Christina these ladies was soo helpful...thank you guys...
Viola and Christina at this location are amazing!
This location recently painted their roof bright orange next to residential high rises. Now all I see out our skyline view is a huge ugly orange eyesore. Won’t be using public storage in the future. Please repaint back to a more neutral color. No one can see it from the street anyway.
Great location if you live in Downtown Brooklyn or nearby. Reasonably priced, clean and secure. Parking is very difficult until they free-up a bay now used for contractors.
Viola was a great help and really help me narrow down which. Unit was best for me
Ashley and Viola are incredible. They know how to make a stressful situation calm. I would t recommend this place to everyone. Thanks again for the help!
Viola was an amazing help throughout our move in process at this location. She is extremely friendly and helpful!!! Thank you Viola!!!
Viola saves the day again. Every-time I come into this location she’s always gone above and beyond to help me out.
Christina help me transfer my unit. The process was quick and easy. Very helpful and kind.
I can’t thank Christina and Viola enough for their help, they were able to help me see all storage units. With their help I was able to make a great decision and the best bang for my buck! I’m so glad j was able to be helped by these two lovely ladies. Thank you once again for this help!
Viola was super helpful with my trolley and sign in process. Brought a smile to my morning when signing up
Viola ..Excellent service with friendly smile…Christina and Ashley, Karl..
I can’t say enough about Ashley’s customer service. Professional, communicative and a pleasure to do business with.
Ashley and Viola were amazing! Great customer service! Found us the right unit for the right price. ❤️❤️❤️
Viola and Christina, thank you for the wonderful service and great deal on my storage space!
Christina, Viola, Ashley are the best at what they do! Give them all raises!
Viola, Christina, and Karl were all very helpful getting me the best deal on my unit. Thank you all for your help!
Viola is super helpful! I've enjoyed working with all of the staff here!
Viola is amazing! She helped us get a unit ASAP when we were in dire need. She showed us multiple units and was very patient with us. I will def recommend this location with such a friendly staff.
Christina and Viola were really helpful!
Viola, Karl, Christina. Terrific job it’s so clean I could eat off the floors.
Karl, Viola, and Christina were extremely helpful in my search for the right storage unit. I had concerns about my books and temperatures of the units and they were able to assist me with a great climate controlled floor. Highly recommend
Amazing customer service — huge thanks to Karl, Viola, Chelsea, and Ashley for being so gracious and helpful. 10/10 recommend public storage
Christina was awesome and very efficient. A quick learner. Thank you again.
Great experience with Viola! Easy way to find and secure storage. I even had three small kids with me and she was patient enough to let all three climb the ladder and check out the storage locker. I’m glad I found a friendly neighborhood storage!
Viola, Ashley and Christina have All been Very Helpful while i have been transitioning from Uptown back to Brooklyn and i had a lot of anxiety but the patience & Grace makes me feel safe & comfortable renting a unit here, Viola even waited for me on my first day when i wasn’t aware you close at 7:00pm but she was aware i needed help so thank you ladies that have been working as a team while being professional
Viola was amazing! She helped me find the right size storage space for my needs - I feel like I got the best deal and plenty of space. Thank you for helping make this cross country transition so smooth!
Viola - such a sweet help to me!
Thank you for getting me through quickly against all odds!
Ashley was extremely helpful when I had issues with my storage unit. She is the best and my customer service experience was GREAT!
The team was super helpful and ensured I had a space available for my move and helped me feel calm through the process.
Thank you to the team, Ashley, Viola and Karl!
KARL AND VIOLA ARE AMAZING! Their customer service expertise is incredible and throughly enjoyable at making this seamless and enjoyable!
Viola and Karl they are a very good team. help me out with a stressful situation very highly recommend
Such a good experience. If you can, ask for Ashley. She is the best and makes everything super simple. An amazing customer service experience.
thank you so much
Viola is amazing at customer service, because her sense of humor is infectious, and she is very transparent.
Viola and Carl were so awesome and helpful they had great teamwork on Sunday and made the whole experience so enjoyable. Will definitely be booking with them again!
Awesome team at Gold St. Viola was a great help. 10/10 would recommend
Viola was such a great and a pleasure. She was clear, concise, smooth process, and excellent personality!
Viola was supper nice to me. She was a great support.
Viola was wonderful!
Viola and Karl were excellent to work with (on a Sunday morning to boot!). Highly recommend the location.
Viola was a very nice helpful person upon my visit
You ladies are amazing..Siquena and viola good job
Best customer service experience ever!! You guys rock! Customer service girls were very helpful and helped us pick the correct size storage, thanks again.
Viola and Ashley were incredible, amazing customer service. 12/10.
Viola helped me a lot and she was really patient since I forgot my passport for the first time and then physical card for the second time. She waited for me and I appreciate that!
To this young lady siquena ..
So helpful .she set me up with a last minute storage and packing supply to secure my items . Great job and thank you for your help .
Great services viola and karl thank you guys
Viola did an awesome job and set us up with storage easily!
Viola, Ashley, and Siquena were all super friendly and helpful! 10/10 service
Viola and Karl were super friendly and helpful. great service!
Viola Carl Ashley are great always attentive helpful and have great customer service. They have assisted me multiple times where others would look away and I am very grateful for their assistance. They truly have exemplary customer service
This is the WORST consumer service I have experienced in my entire life!!! They are amazing and really helpful, until you sign the contract. I sign the contract, to a 5x7 space at 3440 S Carrollton Ave, New Orleans and now, that I need to anticipate my move in date, nobody help me! Actually nobody even pick up my call!! I left many messages and they never call me back!!!
After 20 minutes waiting a costumer service just picked my call and, guess what?? she was not able to help me right now. So I just canceled my contract.
WORST CONSUMER SERVICE EVER!!
Viola is great!
Viola, Karl, and Kenneth were wonderful and helped us find the best storage space for us to store the furniture that didn’t fit in our apartment around the corner. I can’t thank them enough!
viola and ashley are helpful!
Best customer service ever. The staff is very professional, kind and patient, I have been using their storage unit for almost 7 months now and I can say I am very impressed. 👍🏾👍🏾👍🏾👍🏾
Viola, Karl, and Ken are very nice and helpful!!!
Kenneth helped me figure out what I needed to help my daughter pack up and come home for the summer. Excellent, friendly customer service! Thank you!
Ken and Karl are awesome and super helpful and kind! Definitely come again for another time!!!
Karl and Ken were super helpful and so nice!! Highly recommend!
Kenneth and Kevin were really helpful. Reasonably priced and clean!
Thanks
Kole and Viola what a wonderful team. Wow.
Helpful patience friendly thank you so much.we will appreciate.
Viola, Karl, Ashley and Kenneth … were awesome, they worked with me and all my madness… they helped me find a unit that suited my needs… very friendly, informative… Great experience overall…
Always helpful, professional, and considerate. Viola helped me switch to a smaller unit very quickly. Very happy with my choice to store here.
Ashley, Viola, Karl, and Kenneth were wonderful to me. I cannot recommend this team more for their terrific and understanding customer service. I am lucky to be their customer!
Viola, Kenneth, Karl and Ashley were so helpful and welcome to me during the stressful moving period. Such a lovely and accommodating staff 10/10 recommend
Ashley helped me with setting up my storage ! She is so friendly and helpful!!!
Yes very clean, respect, very nices staf working. I put all my furniture for two year. Before pandemic. I recommend every body. God Bleess each one.🙏🏻🙏🏻🙏🏻
Viola and Carl provided great teamwork on Sunday!
Shoutout to Kenneth he was amazing. If your there make sure you ask for him he was very helpful and full of humor.
Duque a and Viola were absolute delights. I was in and out in under 10 minutes!!!! Exceptional service.
Viola and Karl did a wonderful job assisting my uncle Brian and my family to store our belongings. We truly appreciate their great customer service.
Viola was very helpful and explained their policies thoroughly. 10/10 experience!
Siquena, Karl and Ashley are the most amazing experienced customer service reps with public storage! They were extremely helpful and very knowledgeable about everything!… Their level of professionalism is unmatched. If your looking for the best experience when moving your stuff and storing it reach out to Public storage on Gold St and ask for them.
Excellent
Viola is very helpful through the entire process and showed me the space that I wanted to take a look.
The staff at Public Storage were amazing. Viola, Karl and Ashley went above and beyond to ensure that moving the contents of my apartment into storage went without a hitch. They even stayed beyond the closing hours to ensure we were able to complete the move in a day. Thank you so much for the excellent service!
Karl and Viola does a wonderful job assisting customers on Sunday they make a great team
Easy ins and outs, but units are very secure.
Viola was very helpful in finding me the correct space last minute!
Viola was amazing!
Viola and Karl have been a wonderful help to me great staff always friendly love the staff .
Viola - THANK YOU!! Such an angel!! Went above and beyond to help us when it was closing time and we hadn't unloaded all our stuff. You are seriously THE BEST!!!
Overall the space is nice, but renters beware that you may be given a top unit (and not disclosed in the website), which can be quite a pain.
ashley, carl, viola, siquena could not have been more helpful. they helped me with the app, the space and we’re extremely patient as i fumbled my way from home to storage. they went beyond what i would have considered extraordinary stopping by to see if there was anything i needed and giving me pointers.
it was very uplifting to feel so genuinely helped.
Hey everyone, just wanted to inform you All, that Public Storage has been nothing but Great with me...they have great staff who are Well trained professionally, speaks genuinely soft, well knowledgeable, great characteristics. These girls before Ashley and herself should be Rewarded Well enough for their contributions of hard work towards their jobs, and they keep the Customers happy, taken care of our needs and Hospitality to the fullest. Thank you 😊 Ashley for your Help in everything I had asked and answered, Well done and to the other Girls before you that are there...sorry for forgetting your names, you know who you are, nothing but Blessing to the people and to the job. Text me your names, please...I'll Post it Up also, others can meet you Girls and Experience the Greatness of your Joy you Girls Shared with me. Thank you so much Public Storage ☺.
VIOLA saved my life and helped me get my items stored safely and on my way for the next step of my move. You should come here just for her!
Great service by all the staff, Viola, Karl, Ashley. Excellent communication and very friendly.
Good prices for the local area
It was my first time using this kind of service to store my things and a representative working there by the name of Karl provided utmost best customer service. He explain every detail such as pricing, the processes, and just made sure my questions and needs were met. I was able to move in same day, and while doing so Karl and the staff was very welcoming and provided assistance when I needed.
Viola Siquena was so helpful and showed me lots of units. She was very patient!
Manager and front desk staff were incredibly nice. Helped me a lot. Kudos to them
Karl was a tremendous property manager who answered all of our questions quickly. Very knowledgeable and friendly. Highly recommend.
Viola was very helpful and got the job done. Defiantly will recommend this location to my friends and family!
Carl, Siquena were great!
Viola and Ashley- both are amazing!!! Viola showed me around the premises very patiently. Let me see the different available storages within my budget. Ashley was too super kind and understanding and helped me get a storage space within my budget and in a location which is easily accessible to me.
Great employees! They really seem to care about the customer experience which I really appreciated. Thank you, both!
Viola’s great! Excellent location for storage!
10 stars for the most sweetest, courtesy young ladies you could ever meet. Public storage is blessed to have these beautiful young ladies part of their team!
Ashley, Viola, And Siquena. Thank you always for your kindness.
Viola was incredible. Made sure we knew where our unit was and helped us multiple times with the elevator. 5/5!
Siquena was very helpful !! Quick move in quick process .no hassle .thank you
Siquena helped me transfer from one unit to another, helped me saved a couple of bucks .great customer service !!
I came to this location before closing and no one was at the desk. They do not answer the phones and are completely unreliable and unprofessional. I hate public storage. I hope they go out of business.
Ashley was very hopeful and very nice!
Viola was so helpful! Very easy.
Viola was so helpful and she just has the greatest personality. I will definitely be recommending Public Storage to my family and friends because of her!
Viola was awesome! She was so helpful with the move-in process and went above and beyond. She was pleasant and took time to make sure everything went smoothly.
Ashely, made the setup and unit selection seemless. She is was very knowledgeable and efficient. The staff at this location have been great!
Viola was great and very helpful, excellent job!
Viola did a great job helping me. Thanks
Ashley stayed late and help me find the perfect space I needed thank you so much
Associate was very helpful and was very friendly and helped me move into my new storage unit here on Gold St. in Brooklyn
The employee Ashley was very sweet and kind when she greeted us, as well as respectful and patient. In addition the prices are very affordable. I would recommend coming to this particular storage place.
Ashley is the best! She’s extremely kind and very professional.
This is how you do customer service right! On my very first visit, I was greeted warmly by Cheare, and she was very patient and friendly while showing me multiple units that fit the size I was looking for. The rest of the staff have also been nice and pleasant to deal with. I've used several storage facilities over the course of many years and this staff has the best customer service thus far. It makes a big difference in the overall experience!
Just walked in to ask questions and Ashley was amazingly helpful. When I’m ready I know exactly where to go!
Siquana was a so amazing girl. She is so kind and helpful. I was very appreciate for everything what she helped me!
Fantastic ladies .
Such a wonderful young lady took her time to hook me up with a good unit for the right size . Good job siquanaa
Viola was extremely helpful!
Ashley went above and beyond when i was clearing out my space. As i was about to leave somehow my car battery completely died and she kept the place open long enough for me to go to AutoZone and get a jump starter.
Used this storage facility for almost 2 years. Clean, safe, climate controlled, and convenient! Staff is always helpful, especially Ashley at the front desk. She was so friendly. Definitely recommend 10/10
There rent 4 storage just keeps up raising its outrageous
ASHLEY was amazing! she could not have helped any more!! I love a problem solving, solution oriented person to help me when I don’t know what to do. storage days are STRESSSFUL and ashley just had so many ideas when we needed help rearranging our stuff, how to get rid of our trash etc. Couldn’t have been an easier trip to storage without her!
It was such a seamless process. Theses ladies were incredibly helpful, polite and accommodating. Siquena and Viola are every business ideal employees. it was very hot and I had lots of stuff so they were definitely a savior!
Ashley and Siquana are such beautiful wonderful people.Very patience and understanding. They have a way of making you feel welcome like family. Thank you my ladies.
Viola was incredibly kind and helpful during my move out process. I’m very grateful for her help and recommend her to anybody.
Great staff and perfect location. Siquena and Viola are awesome! Thanks!
Clean and lots of help getting things situated. The cost was fair.
I went in today to rent a storage unit. Viola and Ashley were super kind, helpful and accommodating. They showed me a unit that fit my needs perfectly, helped me through the rental process, and helped get my things stored in a really speedy manner. This was my first experience with renting a storage unit and it was a really great one. I can’t thank Viola and Ashley enough; they’re awesome!
Viola & Ashley are incredible !!!
Viola did a great job
Viola and the entire crew here are kind, and helpful. It’s a super efficient set up. Phone app takes a second to figure but way better than key fob. They did a good job explaining how it works. As a working professional I highly recommend. Best one I’ve had in NYC yet.
It was great. Angel answered all my questions and helped me with everything I needed.
Brian was excellent with his customer service as he opened facility for me to get in my unit after hours . He was very helpful and patient.