Public Storage Self-Storage Units at 269 Gold St, Brooklyn, NY

Viola is super helpful! I've enjoyed working with all of the staff here!

Viola is amazing! She helped us get a unit ASAP when we were in dire need. She showed us multiple units and was very patient with us. I will def recommend this location with such a friendly staff.

Karl, Viola, and Christina were extremely helpful in my search for the right storage unit. I had concerns about my books and temperatures of the units and they were able to assist me with a great climate controlled floor. Highly recommend

Viola, Karl, Christina. Terrific job it’s so clean I could eat off the floors.

Christina and Viola were really helpful!

Amazing customer service — huge thanks to Karl, Viola, Chelsea, and Ashley for being so gracious and helpful. 10/10 recommend public storage

Christina was awesome and very efficient. A quick learner. Thank you again.

Great experience with Viola! Easy way to find and secure storage. I even had three small kids with me and she was patient enough to let all three climb the ladder and check out the storage locker. I’m glad I found a friendly neighborhood storage!

Viola, Ashley and Christina have All been Very Helpful while i have been transitioning from Uptown back to Brooklyn and i had a lot of anxiety but the patience & Grace makes me feel safe & comfortable renting a unit here, Viola even waited for me on my first day when i wasn’t aware you close at 7:00pm but she was aware i needed help so thank you ladies that have been working as a team while being professional

Viola was amazing! She helped me find the right size storage space for my needs - I feel like I got the best deal and plenty of space. Thank you for helping make this cross country transition so smooth!

Viola - such a sweet help to me! Thank you for getting me through quickly against all odds!

Ashley was extremely helpful when I had issues with my storage unit. She is the best and my customer service experience was GREAT!

The team was super helpful and ensured I had a space available for my move and helped me feel calm through the process. Thank you to the team, Ashley, Viola and Karl!

KARL AND VIOLA ARE AMAZING! Their customer service expertise is incredible and throughly enjoyable at making this seamless and enjoyable!

Viola and Karl they are a very good team. help me out with a stressful situation very highly recommend

Such a good experience. If you can, ask for Ashley. She is the best and makes everything super simple. An amazing customer service experience.

Viola is amazing at customer service, because her sense of humor is infectious, and she is very transparent.

thank you so much

Viola and Carl were so awesome and helpful they had great teamwork on Sunday and made the whole experience so enjoyable. Will definitely be booking with them again!

Awesome team at Gold St. Viola was a great help. 10/10 would recommend

Viola and Siquena super helpful and friendly. highly recommend

Viola was supper nice to me. She was a great support.

Viola was such a great and a pleasure. She was clear, concise, smooth process, and excellent personality!

Viola and Karl were excellent to work with (on a Sunday morning to boot!). Highly recommend the location.

Viola was wonderful!

You ladies are amazing..Siquena and viola good job

Viola was a very nice helpful person upon my visit

Viola and Ashley were incredible, amazing customer service. 12/10.

Best customer service experience ever!! You guys rock! Customer service girls were very helpful and helped us pick the correct size storage, thanks again.

Viola helped me a lot and she was really patient since I forgot my passport for the first time and then physical card for the second time. She waited for me and I appreciate that!

To this young lady siquena .. So helpful .she set me up with a last minute storage and packing supply to secure my items . Great job and thank you for your help .

Great services viola and karl thank you guys

Viola did an awesome job and set us up with storage easily!

Viola, Ashley, and Siquena were all super friendly and helpful! 10/10 service

Viola and Karl were super friendly and helpful. great service!

Viola Carl Ashley are great always attentive helpful and have great customer service. They have assisted me multiple times where others would look away and I am very grateful for their assistance. They truly have exemplary customer service

This is the WORST consumer service I have experienced in my entire life!!! They are amazing and really helpful, until you sign the contract. I sign the contract, to a 5x7 space at 3440 S Carrollton Ave, New Orleans and now, that I need to anticipate my move in date, nobody help me! Actually nobody even pick up my call!! I left many messages and they never call me back!!! After 20 minutes waiting a costumer service just picked my call and, guess what?? she was not able to help me right now. So I just canceled my contract. WORST CONSUMER SERVICE EVER!!

Viola is great!

Viola, Karl, and Kenneth were wonderful and helped us find the best storage space for us to store the furniture that didn’t fit in our apartment around the corner. I can’t thank them enough!

viola and ashley are helpful!

Best customer service ever. The staff is very professional, kind and patient, I have been using their storage unit for almost 7 months now and I can say I am very impressed. 👍🏾👍🏾👍🏾👍🏾

Viola, Karl, and Ken are very nice and helpful!!!

Viola was great with helping me! Very clear and straightforward

Kenneth helped me figure out what I needed to help my daughter pack up and come home for the summer. Excellent, friendly customer service! Thank you!

Ken and Karl are awesome and super helpful and kind! Definitely come again for another time!!!

Karl and Ken were super helpful and so nice!! Highly recommend!

Kenneth and Kevin were really helpful. Reasonably priced and clean! Thanks

Kole and Viola what a wonderful team. Wow.

Always helpful, professional, and considerate. Viola helped me switch to a smaller unit very quickly. Very happy with my choice to store here.

Viola, Karl, Ashley and Kenneth … were awesome, they worked with me and all my madness… they helped me find a unit that suited my needs… very friendly, informative… Great experience overall…

Helpful patience friendly thank you so much.we will appreciate.

Viola, Kenneth, Karl and Ashley were so helpful and welcome to me during the stressful moving period. Such a lovely and accommodating staff 10/10 recommend

Ashley, Viola, Karl, and Kenneth were wonderful to me. I cannot recommend this team more for their terrific and understanding customer service. I am lucky to be their customer!

Ashley helped me with setting up my storage ! She is so friendly and helpful!!!

Yes very clean, respect, very nices staf working. I put all my furniture for two year. Before pandemic. I recommend every body. God Bleess each one.🙏🏻🙏🏻🙏🏻

Viola and Carl provided great teamwork on Sunday!

Shoutout to Kenneth he was amazing. If your there make sure you ask for him he was very helpful and full of humor.

Duque a and Viola were absolute delights. I was in and out in under 10 minutes!!!! Exceptional service.

Viola and Karl did a wonderful job assisting my uncle Brian and my family to store our belongings. We truly appreciate their great customer service.

Viola was very helpful and explained their policies thoroughly. 10/10 experience!

Siquena, Karl and Ashley are the most amazing experienced customer service reps with public storage! They were extremely helpful and very knowledgeable about everything!… Their level of professionalism is unmatched. If your looking for the best experience when moving your stuff and storing it reach out to Public storage on Gold St and ask for them.

Excellent

Viola is very helpful through the entire process and showed me the space that I wanted to take a look.

Karl and Viola does a wonderful job assisting customers on Sunday they make a great team

The staff at Public Storage were amazing. Viola, Karl and Ashley went above and beyond to ensure that moving the contents of my apartment into storage went without a hitch. They even stayed beyond the closing hours to ensure we were able to complete the move in a day. Thank you so much for the excellent service!

Easy ins and outs, but units are very secure.

Viola was very helpful in finding me the correct space last minute!

Viola was amazing!

Viola and Karl have been a wonderful help to me great staff always friendly love the staff .

Viola - THANK YOU!! Such an angel!! Went above and beyond to help us when it was closing time and we hadn't unloaded all our stuff. You are seriously THE BEST!!! Overall the space is nice, but renters beware that you may be given a top unit (and not disclosed in the website), which can be quite a pain.

ashley, carl, viola, siquena could not have been more helpful. they helped me with the app, the space and we’re extremely patient as i fumbled my way from home to storage. they went beyond what i would have considered extraordinary stopping by to see if there was anything i needed and giving me pointers. it was very uplifting to feel so genuinely helped.

Hey everyone, just wanted to inform you All, that Public Storage has been nothing but Great with me...they have great staff who are Well trained professionally, speaks genuinely soft, well knowledgeable, great characteristics. These girls before Ashley and herself should be Rewarded Well enough for their contributions of hard work towards their jobs, and they keep the Customers happy, taken care of our needs and Hospitality to the fullest. Thank you 😊 Ashley for your Help in everything I had asked and answered, Well done and to the other Girls before you that are there...sorry for forgetting your names, you know who you are, nothing but Blessing to the people and to the job. Text me your names, please...I'll Post it Up also, others can meet you Girls and Experience the Greatness of your Joy you Girls Shared with me. Thank you so much Public Storage ☺.

VIOLA saved my life and helped me get my items stored safely and on my way for the next step of my move. You should come here just for her!

Great service by all the staff, Viola, Karl, Ashley. Excellent communication and very friendly. Good prices for the local area

It was my first time using this kind of service to store my things and a representative working there by the name of Karl provided utmost best customer service. He explain every detail such as pricing, the processes, and just made sure my questions and needs were met. I was able to move in same day, and while doing so Karl and the staff was very welcoming and provided assistance when I needed.

Viola Siquena was so helpful and showed me lots of units. She was very patient!

Viola was very helpful and got the job done. Defiantly will recommend this location to my friends and family!

Karl was a tremendous property manager who answered all of our questions quickly. Very knowledgeable and friendly. Highly recommend.

Manager and front desk staff were incredibly nice. Helped me a lot. Kudos to them

Carl, Siquena were great!

10 stars for the most sweetest, courtesy young ladies you could ever meet. Public storage is blessed to have these beautiful young ladies part of their team! Ashley, Viola, And Siquena. Thank you always for your kindness.

Viola’s great! Excellent location for storage!

Viola and Ashley- both are amazing!!! Viola showed me around the premises very patiently. Let me see the different available storages within my budget. Ashley was too super kind and understanding and helped me get a storage space within my budget and in a location which is easily accessible to me. Great employees! They really seem to care about the customer experience which I really appreciated. Thank you, both!

How do to make a payment on line

Viola was incredible. Made sure we knew where our unit was and helped us multiple times with the elevator. 5/5!

Siquena was very helpful !! Quick move in quick process .no hassle .thank you

Siquena helped me transfer from one unit to another, helped me saved a couple of bucks .great customer service !!

I came to this location before closing and no one was at the desk. They do not answer the phones and are completely unreliable and unprofessional. I hate public storage. I hope they go out of business.

Ashley was very hopeful and very nice!

Viola was so helpful! Very easy.

Viola was so helpful and she just has the greatest personality. I will definitely be recommending Public Storage to my family and friends because of her!

Viola was awesome! She was so helpful with the move-in process and went above and beyond. She was pleasant and took time to make sure everything went smoothly. Ashely, made the setup and unit selection seemless. She is was very knowledgeable and efficient. The staff at this location have been great!

Viola was great and very helpful, excellent job!

Whenever I come here I receive the best service. Ashley and Siquena are the best hardworking young lady's I ever met.

Viola did a great job helping me. Thanks

Ashley stayed late and help me find the perfect space I needed thank you so much

Associate was very helpful and was very friendly and helped me move into my new storage unit here on Gold St. in Brooklyn

The employee Ashley was very sweet and kind when she greeted us, as well as respectful and patient. In addition the prices are very affordable. I would recommend coming to this particular storage place.

Ashley is the best! She’s extremely kind and very professional.

This is how you do customer service right! On my very first visit, I was greeted warmly by Cheare, and she was very patient and friendly while showing me multiple units that fit the size I was looking for. The rest of the staff have also been nice and pleasant to deal with. I've used several storage facilities over the course of many years and this staff has the best customer service thus far. It makes a big difference in the overall experience!

Just walked in to ask questions and Ashley was amazingly helpful. When I’m ready I know exactly where to go!

Fantastic ladies . Such a wonderful young lady took her time to hook me up with a good unit for the right size . Good job siquanaa

Siquana was a so amazing girl. She is so kind and helpful. I was very appreciate for everything what she helped me!

Viola was extremely helpful!

Ashley went above and beyond when i was clearing out my space. As i was about to leave somehow my car battery completely died and she kept the place open long enough for me to go to AutoZone and get a jump starter.

Used this storage facility for almost 2 years. Clean, safe, climate controlled, and convenient! Staff is always helpful, especially Ashley at the front desk. She was so friendly. Definitely recommend 10/10

There rent 4 storage just keeps up raising its outrageous

ASHLEY was amazing! she could not have helped any more!! I love a problem solving, solution oriented person to help me when I don’t know what to do. storage days are STRESSSFUL and ashley just had so many ideas when we needed help rearranging our stuff, how to get rid of our trash etc. Couldn’t have been an easier trip to storage without her!

It was such a seamless process. Theses ladies were incredibly helpful, polite and accommodating. Siquena and Viola are every business ideal employees. it was very hot and I had lots of stuff so they were definitely a savior!

Ashley and Siquana are such beautiful wonderful people.Very patience and understanding. They have a way of making you feel welcome like family. Thank you my ladies.

Viola was incredibly kind and helpful during my move out process. I’m very grateful for her help and recommend her to anybody.

Great staff and perfect location. Siquena and Viola are awesome! Thanks!

I went in today to rent a storage unit. Viola and Ashley were super kind, helpful and accommodating. They showed me a unit that fit my needs perfectly, helped me through the rental process, and helped get my things stored in a really speedy manner. This was my first experience with renting a storage unit and it was a really great one. I can’t thank Viola and Ashley enough; they’re awesome!

Clean and lots of help getting things situated. The cost was fair.

Viola & Ashley are incredible !!!

Viola did a great job

Viola and the entire crew here are kind, and helpful. It’s a super efficient set up. Phone app takes a second to figure but way better than key fob. They did a good job explaining how it works. As a working professional I highly recommend. Best one I’ve had in NYC yet.

It was great. Angel answered all my questions and helped me with everything I needed.

Brian was excellent with his customer service as he opened facility for me to get in my unit after hours . He was very helpful and patient.

Adalberto was really helpful and patient as I shopped around for a storage unit. He was courteous and answered all my questions.

Everything looked okay there they had a nice clean bathroom. Loading docks we're good lots of carts. My biggest issue was the parking spots there's only three and people are taking forever to unload and get out. I believe there were someone who was working there who was parking there for hours taking up a loading dock space. There's also no real parking outside it's right next to a fire department and police department parking area only so that makes it difficult

Dane was amazing and very helpful on moving day. Definitely recommend this place

We received very friendly and helpful service from Adalberto. The facility is clean and spacious.

Siquena Ashley is the best! The rest of the staff is super chill and helpful too. Great experience.

Siquena and Ashley are really genuinely helpful. I appreciate their kindness, pleasant attitudes, and professionalism. The customer service here should be recognized for their excellence, and they’re always helpful and they solve my problem. The facilities are also very clean, and safe.

Siquena and Ashley are great..

Is there a parking space to pull in to unload a truck/car/van at this location? I want to rent a storage unit in this area to store tools for my work and ideally there would be a secure unloading zone.

Best storage in town. Siquena, Ashley, and Angel are friendly, professional, courteous and go above and beyond every time.

Today I work with Angel he was wonderful and was about to help me find the storage I needed

Ashley and Robyn were absolutely amazing!!! So friendly and knowledgeable. Everyone needs to rent here!

Ashley was amazing!

Ashley provided such amazing storage from beginning to end. Amazing work!!

False advertising. Sizes offered online are "approximate", meaning when you get there instead of getting the unit you reserved (5*8*5) , you get a locker - 4*2. Local employees claim there is nothing they can do as this is managed by Corporate... and also recognize this is a well known issues. Some of the solutions offered at 2.3 times the original prize included obstructed units ... No accountability.

Yesterday afternoon I visited this location along with my aunts and cousin .. siquena serviced my aunt with renting a storage space for her needs.It seemed quite busy but she handled it well.. she was very polite & very professional!! I wish I can give her more than 5stars. My aunt was very pleased. Thank you siquena .

I had a great experience at this facility, way better than any or they storage company. I found Alinnia to be a very great help

Ashley

Ashley have great customer service will alway come back to this location

Ashley, the property manager, is fantastic. Exceptionally caring, patient and helpful.

Angel really saved me with his help and advice on move in day. Move in was 10x better experience and faster than it would’ve been otherwise!

Ashely was super helpful and kind! Definitely recommend coming here for all your storage unit needs

Which they had longer hours

Ashley was just a massive help to me! She helped me book a storage space and additionally when I arrived was so kind & willing to help me with all of the questions i had. they say you don't live in new york unless you have a storage unit - thankfully Ashley made the experience enjoyable and relaxing!

Angel was super awesome!! I truly appreciate how he gave me several options with downsizing my previous unit to another. He was super patient and gracious while assisting me. It was a great experience to have worked with him.

Gary was super helpful and made my merchandise return easiest part of the day. Thanks!

Disrespectful to their neighborhood and community. I would never give them any business.

Ashley saved my life white water rafting. She also fought a bear and won.

Ashley was professional, kind, courteous and efficient. Five stars for the customers service

Ashley, Siquana, Jedaiah and Mellie were all extremely nice and helpful every time I visited - Their customer service is excellent - just what you need when moving let's all face it is so stressful! I would totally recommend this location.

Quick responsable service by professional personnel.

Great experience with Public Storage thanks to Angel. He was super helpful and made the whole process quick and easy. Highly recommend storing your items here

Ashley was super helpful and answered every question I had! 10/10 would recommend!

Miss Ashley and jedaiah provided epic service! Thank you so much!

My first time getting a storage unit went smoothly and I was in and out the store very fast. Jedaiah and Ashley provided amazing customer service and were very friendly making it very easy for me to get my unit even though there was a few people in the store.

Ashley and Jedaiah are great communicators and happy to help with whatever questions you might have!

Ashley and jedaiah were amazing throughout my entire move. 3rd trip here and I couldn’t be happier. They helped me find discounts I qualified for, helped me configure what I needed and the whole time were professional, courteous and most of all NICE! So sweet. I hate moving but I loved this experience. I hope you’re paying them enough. Thanks for great service! Marc

Jedaiah and Ashley were awesome in helping me with my move out day and were incredibly accommodating especially during the pandemic. I highly recommend this service!

Siquena and jedaiah were very polite I stopped by to get some packing supplies and they offered me a bundle which is called a storage pack which help me save 20% of my money highly recommended if needed especially if ur looking for packing supplies

Very expensive to store your belongings. I moved out to Treasure Island Storage last month.

The Ladies here are AMAZING!! I was lucky enough not to come here on a busy day today. Ashley walked my brother through the company App making access to the property easier. We’re always greeted by Jedaiah and Siquana. Love the girl power and professionalism. Always a great experience. Thank you!

Siquena & Ashley are an amazing team! Thanks a lot ladies!

Ashley is an absolute SUPERSTAR at this location! Yesterday (April 27, 2021) I originally had a reservation at another location, but at the last minute realized I made a mistake, unknowingly booking at a location that was much further away than I thought. I called Gold St and Ashley was so pleasant and accommodating of my needs during a very stressful time. We arrived 15 minutes before closing, but she stayed open a little longer to allow us to get our things moved in and paperwork completed. She explained everything and was so patient and professional. She provided the ultimate in customer service. I highly recommend! Please give Ashley a raise!!!

Thanks, Jedaiah for going above and beyond. Great customer service at this location.

My customer sevice here at location 08110 working with Ashley and Jedaiah... WERE AWESOME.... I will always come in and conversation if Available.... Very Very respectful, courteous, professional and diligent... was very informative with any questions and concerns I had....

Gary was fantastic. Great service quick efficient and very polite. Recommend!

What does it actually take to get a response from this company? I was also incorrectly charged and cannot get a person to respond to me for the life of me. I went into the store but the girl working could not have been less helpful (or rude)

Gary was the best! Super helpful!

I love this location, literally been going here over 10yrs and they never disappoint!! I have to give a special thanks to Siquena who has always been helpful with me and my dad and our changing situation. You the Best!!!! The ladies here are so helpful and never hesitate to assist me <3..

Highly recommend!! While in the middle of trying to book a storage unit, I had an issue with my internet and went over to the storefront only to find out the unit I was applying for online had gone. I was met with such relief when the two women, Ashley and Siquena, who were working helped me find a solution and got me set up on the spot with my unit! Great experience through and through.

Clean easy access secluded enough to be have great access ,it's on a dead end block

Ashley and Jedaiah were very enthusiastic and engaging in my storage reservation. I appreciated their time and effort in making sure that all of my questions were met. Recommend.

Amazing staff!!!

Jedaiah and Ashley were great. These ladies have perfect customer service skills and I couldn't have asked for anything better. The process was smooth and easy and I will strongly recommend Public Storage to EVERYONE. Nice work ladies.

Ashley and Jedaiah were awesome. The service here is great! They are very welcoming and great humor. Customer service is awesome.

Ashley & Jedaiah were great. Thank you so much for being so understanding and kind. I was stressed trying to find moving supplies and they had the best recommendations for what I was moving. Thank you Public Storage!

Jedaiah (the person at the front desk) was so helpful. I had a much better experience than I was expecting. She helped me find parking behind the facility, showed me to my locker and explained all the options to me. I was concerned about the service coming in Bc the price was so competitive but I would strongly recommend on all counts. Well run facility.

Gary was very informative and I had a positive experience

The experience was super great and easy. Jedaian was super helpful and clear about the instructions and all!

Team work makes the dream work . Good job ladies . Very helpful , One young lady showed me around also mention the promotions that were available , Another young lady also answered all my questions and convinced me to purchase boxes and packing supply .. Siquena and Jediah my wife was very happy with my purchase thank you

Moving is always a very frustrating process, but Jedaiah made the storage situation seamless. She showed multiple units so that we could understand the different sizing of each. So sweet and accommodating. Definitely recommend working with her at this location.

Had a great experience at this location with an employee named Jedaiah. She was honestly amazing. She showed me the unit I reserved and then showed me other available units she thought would work for me after discussing what I was storing. She made this process simple and easy!!

Ashley aided in making this process super super easy. She’s been the best by far with attending to a new tenants questions and needs. Thanks, Ashley

Rented a unit today at Public Storage on Gold Street. Jedaiah and Siquena were great! Jedaiah showed me 2 units until we found the best one for me. The facility is clean and very big. BEST STORAGE!

Just rented a unit at Public Storage on Gold street. Messiah and Siquena were perfect and friendly. Their customer service was great! Jedaiah showed me the space best fit for my storage needs and made the procedure quick and easy. Both the ladies in the office were super nice and I’m glad I brought my storage needs to Gold Street! If I could give 10 stars I would! Thank you so much ladies!

Gary got me set up with a space in less than an hour. Great service, easy, and affordable!

Came into Public Storage to rent a space for my business. Jedaiah showed me multiple units without a problem and helped me find the right space. She explained all the details of the facility to me. Thank you so much for great customer service!

What a joke. Horrible experience. Will look elsewhere. Wish I could give it less than a star.

Amazing big storage👍🙌👌 But not for big trucks... no place to turn.

Thanks Jedaiah and Siquena and I am so sorry for not getting the other young lady who made my move pleasant, Jedaiah checked me in and was so courteous and professional despite all my questions, she showed me to my unit, explained all the rules to me while Siquena made sure my storage unit was secured once I was done moving in. The other young lady who worked on December 1 and 2 was just as courteous, she helped me with my dolly and also explained the rules and was extremely pleasant and professional. Thanks ladies for all your help.

Great service by Jedaiah, showing several units and giving advice on storage options. No pressure and very professional. Recommended!

Siquena and Jedaiah are both wonderful ladies . Very helpful , nice and informative! Good job

Public Storage on Gold St has the best customer service ever! The two ladies who helped me, Jedaiah and Siquena were angels. I had no knowledge on storage or packing supplies and they recommended the best items for my soon to be move. If I could rate 10 starts and leave 10 reviews I would. Thanks ladies!

They have the nicest staff and the place is clean!

Jedaiah was the best! So helpful. She was fast, friendly and helped me get access to my unit with no issues. I needed a unit same day and it was quick and easy thanks to her. Where is the button to hit 10 on the scale!? Thank you! ☺️

Great service and very clean, The staff is very friendly and welcoming. I will definitely recommend to my friends and loved ones.

I came in today and had some issues accessing my units but Jedaiah was very helpful and kind ! Thank you so much!

I stopped in for packing supplies a few days ago and didn't know what to buy. Ashley was so helpful and knew her products very well. She showed me around the property as I was unsure of what to do with the few items I had. If I do in fact need a unit, I will surely return to this location on Gold St. Thanks to Ashley again for her positive attitude as we all know moving can be very stressful.

Siquana was amazing I’d give her more stars if I could. 😘

Thanks Ashley for a seamless process. Was in and out in 15 mins!

Mary Elle was a fantastic help!! She was patient and kind and helped my roommate and I with all of our storage needs!!

Marielle was very helpful on both move in and move out. Fantastic customer service.

The property was clean and the staff was very friendly and helpful.

The staff was very professional. Thank you Ashley for assisting. Would def recommend.

I come to this location all the time to buy boxes and other supplies and the women at this facility are very helpful and kind especially Ashley.

Marielle and ashely helped me really great packing supplies :)

Today I went into the storage facility Siquena did great job helping me transfer spaces for a cheaper rate .. thank you for your services

We showed up almost at closing but Marielle was nice enough to leave the place open just a little longer so we could complete our move!

Marielle have me excellent service! She is the best! Thank you! Love the floors too!

If I could give this storage zero stars consider it done. I showed up an hour and a half earlier than closing time and all docks were occupied forcing my move to prolong. Once it hit 6 PM(Closing time) I was wrapping everything up but was held back by management. They did not allow me to ride the elevator back up to move half of all my belongings back into storage like they demanded aggressively. It took more time listening to them harass and sailor mouth me than it would've taken to ride the elevator up once more and bring my things downstairs that I had already waiting upstairs in front of the elevator. This storage location should be shut down. The police was called on me and the entire situation could've gone way differently. So much had happened that for me to write about it in this review... I'm not sure where it would end. My belongings were kicked around whenever they would pass by them and I was not allowed to use the elevator to only lock my storage unit. I had to run up twelve flights of stairs to only find out they do NOT have any door handles on any of the doors inside the stair case. Just the fact that this public storage does not display a number to call when you want to get in touch with head management is already shady. You pay money here and regardless if you're a client, they will call the police on you, yell, kick your belongings, harass you and watch you scram to get your belongings out like if you had just been evicted. This storage place also cuts locks and pockets $$$. STAY AWAY FROM THIS PLACE BY ANY MEANS NECESSARY.

Marielle helped really great with my storage needs thank you Marielle also awesome customer service.

I've being storing with public storage for about 9months honestly i cant complain these wonderful ladies Ashley Siquena Jedaiah are such great help keep up the good job

Came in to Public Storage Gold street looking to rent a space. Jedaiah was a great help and showed me multiple spaces without an issue. She gave me information on everything and left me no room for confusion. She was very friendly and and her customer service is great! Will not hesitate to reccomend people to Public Storage on Gold. Thank you Jedaiah!

Jedaiah and Siquena were amazing. I was so stressed out trying to get my unit cleared out and loaded up and they were so kind and helpful. It really made the experience so much easier

Marielle very good customer service thank you for everything!

Marielle always give me great customer service I always make payments and buy packing supplies I really appreciate the great service thank you

Great customer service. Came in to purchase some boxes with my sister. Jedaiah helped me and was super friendly and sweet. Don’t hesitate to come here for your packing & moving supplies!

Marielle (Wednesday June 24th around 3pm) helped us! She was amazingly helpful (and pretty much the only employee there). She juggled the customers well as things are a little bit trickier during covid. She is great!!

Siquena was very helpful and friendly. The space is very well kept and modern. There is ample parking for pickup/drop-off and the prices are reasonable.

Very quick to check in and easy to understand process!

Siquena was amazing was very intentive. Postive great help

Siquena & Ashley are just lovely, They helped me this weekend with boxes for my last minute move and they took a lot of pressure off me being kind and super helpful recommending items I need. Thank you Ladies your service was excellent and I will be back for more!!

Marielle helped me move my stuff into storage. Very friendly, efficient and professional. I appreciated the entire process.

I had a very good experience Siquena and Ashley were Very very helpful and nice .My husband and I came in to buy stretch wrap and some packing supply, they both recommended me some great items.5 stars for those nice lady’s be back again....

Quick and easy and fantastic service! I was helped by Marielle who was super friendly and helpful during the entire process. The facility is very clean and they have good social distancing protocols as well. yeah

Friendly service from Margarita. Clean facility.

Quality service and staff at this facility.

marielle gave us great serive！

Marielle was very helpful during the whole process, she is very professional and did the utmost to accommodate my requests. I closed the deal with Ashley who was also very helpful, dedicated and quick. These girls are really outstanding and really know about client service! All my recognition to them! Excellent staff

Everyone was very helpful except for the snag about one of them informing me that I could walk in whenever was convenient for me and they would have a unit saved for me. So when I walked in I was a walk in but I thought I had a reservation. So a little confusion but once past that Millie and her colleague were very helpful and gave me all the information I needed. They were following all the rules for this pandemic (1 customer only at a time in the office) and everything seemed to be cleaned and wiped down. Thank you Millie for all your help and patience.

Turned up, due to website and Google stating 8.30 opening time. Due to covid it has changed to 9.30 but after 3 months of this no one has bothered to update website. Another person, turned up for a 40 minute wait until the unit actually opened. The woman at front desk was extremely rude to the man when we were waiting. Customer service and a simple update wouldn't go a miss.

People.are so nice and helpful

NOT 24 HOUR ACESSS. The key pad does not work after hours. Customer service TERRIBLE. I can NOT recommend.

eRental process was good, however the actual experience was not satisfactory, there were not enough loading docks, so we had to wait a long time before we could start unloading on 2 different occasions. The elevator system is just wrong, 7 digit code every time you need to use it, why not 3 digit code or something easier and faster? And sometimes after you're in the elevator, you still need to go out and type the code again. Doors of the storage rooms are too light and cheap looking, don't really look too secure. Staff was not very nice or helpful at all.

We needed to use Public Storage last minute and received amazing and responsive service even during these challenging times. I’m very grateful to Marielle for making this experience positive and stress-free.

I booked my storage online for the &1 First Month Deal. Millie and the rest of the team was super helpful. I arrived with all my items prepared for storage. I wasn't aware that the loading dock was located in the back and I entered via the front door. A member of the team was sweet enough to bring me a dolly. Millie helped show me to my unit and wrapped up the necessary paper work. As I arrived for the first time with all my items, I was move in ready. I wasn't aware that I needed a lock so I opted for the option of purchasing a lock directly from Public Storage out of convenience. If you have your own lock you'd like to use instead make sure to bring it when you settle your account/paperwork. Millie helped me out and she's very sweet. Thanks again to Millie and the rest of the team.

Malik was a great help with the move in...highly recommend public storage.

Malik and the entire team were super helpful and accommodating. He made getting into the right unit speedy and convenient.

Awesome Experience from these two young ladies so queens and marielle

Siquena and Marielle very helpful with my storage showed me many options and spaces

Great, friendly Staff! Katiria was great, really diligent and gave us the best options. Great service!

Siquena gave me great customer very nice and sweet

Katiria was super helpful! Definitely would recommend to anyone.

Siquena was very friendly, efficient and knowledgeable. She also offered me things I didnt think about before getting here for the day. She knows what she's doing and I feel like my stuff is in good hands. Thank you!

Excellent , friendly service provided by Katiria, she made the process easy.

Marielle was the best ! Very helpful and patient with us . Highly recommend

The staff at the site is better than those horrible customer service representatives when you call the general number.

KASSANDRA AT PUBLIC STORAGE ON GOLD STREET IN BROOKLYN IS AWESOME. Thank you for having such a great employee she helps me every time and when i first went to go look at the storage unit she was extremely welcoming and can tell she really cares about others needs. I had all these random questions about auctions and what kind of people bring stuff there and she knew everything. Kassandra is a great face to the company!

Thank you Katiria for wonderful service and help!!!

Marielle was great. Very friendly and explained everything clearly.

Siquena was very helpfully, I explained to her that I was moving out and she gave me other options for me to stay . I must say my experience here was Excellent , great customer service !! Keep up the good work

Mailik showed me the storage room, and was informative in answering my question, and making sure I did not walk away with any questions or concerns . he is an asset to your company

Marielle was a really great help, she helped me really well, she explained everything great. Marielle customer service was awesome I really appreciate everything thanks a lot for your awesome help!!!

Katiria was very helpful during the check in process. Took little to no time before the unit was ready for move in.

Katiria was awesome and got me a better unit and web rate

Katiria Good Job, I Trust Katiria With My Life

Katiria was SUPER helpful! Thank you so much.

Katiria was very helpful with helping me to pick the right storage unit for my belongings.

Be careful! This place will make you crazy! 1. If you rent here more than a month, even if you just stay for 1 day on final month, you still have to pay 30 days rent plus insurance. 2. Remember to bring your own locker. If you rent the first floor space, you have to pay 99 dollars for the locker. 3. Customer service is misleading, rude and cheating 4. Cheated advertising and promotion prices. You cannot get what you see online. 5. If you have other choices, please just leave away here. The overall experience is the worst! 6. Customer service reps said the previous customers rented here are cheating and post fake reviews. But I don’t believe so. I felt like the only cheater and liar is public storage itself. If I could, I will give a negative star review. Unfortunately, the lowest score here is 1, which I think public Storage doesn’t deserve it. Be careful, if you try to argue with them, they will threaten you to report bad record on your credit history. Unbelievable... See my receipt, 5 days for the whole month payment. They will rent out the unit for the rest of 25 days for more money. Cheating places!

Great first time experience! Felt welcomed and was quickly checked in! Thank you Siguea was amazing!

Perfectly smooth rental process, thank you so much Jada and Malik!

Great service by Malik. Easy. Quick. Great location and easy access. The dead end street in the back where the loading dock is is quiet so it makes easy to move in and out

Great service great people. Kassandra was direct and efficient with the information and details. I recommend this storage facility. Respect

Jada and Ebony was very polite and spoke very professional and I got everything you said both was very good will mention this spot wonderful experience.

Should they clip your lock without courteously asking you if you could please remove it?

Upsetting experience... I was late for my payment after 14 days i get threatened that my property was about get auctioned off!!! I know it is about buisness but showing more courtesy is good for business too. I plan to remove my belongings as soon as my schedule permits me since I am a busy NewYorker. Smh. Plus your lock is clipped without giving you opportunity to remove it youself.

Siquena helped us rent a storage unit and she was VERY helpful! She told us there was a larger storage unit at a promotional rate to save us money 💰 We forgot our lock and she sold us one. I definitely recommend her helping you rent a storage unit.

Shaquena & Malik gave me great customer service! Explained and walked me through everything I needed to know and even got me some deals!

This location is a clean and inviting place - more than worthy of storing my extra belongings. Katiria was a big help in getting everything set up for me.

I paid the full month rate for only 5 days for the last month. I moved in on August 12, moved out on Nov 5 2019. But I have to pay the whole month for November. I saw reviews from other customer got prorated bill amount for the a few days on the final month (He rented for 5 months, and he got updated prorated bill for final month for 3 days). I tried to request to get the same prorated bill, which is more reasonable. However, customer reps refused to my request and stated that other customers reviews are fake. What the hell? Customer Reps even threaten that they will give me bad record and report to my credit report. Don't rent here! Try some places else! This places are full of liars and cheaters! NOT Priced Transparently! Fake ads!

Great service and helpful staff

Katiria provided excellent service... 5 star customer service

We had a wonderful experience thanks to Siquena & Ebony. I spent the better part of my morning moving boxes and they made it so easy and successful. 10/10 would recommend.

Upon moving in last minute; Jay, Ebony, and Siquena made sure my move was seamless. That the storage was sufficient and offered a personal touch I didn’t expect from a storage facility. TO TOP IT OFF : I LOST my WALLET with a large sum of money which they found and kept safe! They searched for my number and left me a voicemail! Unbelievable that people who care still exist.

Ebony was the best. Thanks a lot for everything much love 5out5.

Ebony is a joy on the front desk, really helpful in assisting with opening a second unit.

Siquena was extremely helpful and professional. She deserves to get a raise and or promotion. Who do I need to speak to make sure that it happens. Also some commission. Also Andy was on training and tagged along. He was very enthusiastic in learning and providing great customer service.

Jada was very helpful! Great experience.

This location has been so welcoming and helpful with everything. We have been moving things around and organizing inventory and Siquena is always there to help us with anything we need. Always good energy here!!

Jay was super helpful and showed me a number of units to choose from. Thanks so much!

Katiria was very efficient and professional

Jay was super helpful in showing a space here!

thanks to norrah I am ready to move in smooth and easy she is also very patient and nice offered me damp check for my new clothing line definitely recommend it tHanks again!!

Siquena and Katiria, the building was clean, I find a space that works great for me, and service was amazing!

Sep 2nd, 2019 Nevermind. I was there again to the same person, and this time it was terrible. I’m not really sure why if it was her bad day or because it was our evacuation day. Angry accent with demanding words. There’s always a better way to say the same thing, but she took the bad way. Thanks for ruining my moving day. ———————————————————— Aug 26th, 2019 Great customer service. Got a satisfying storage and an adequate insurances and everything. Thanks Katiria!

Excellent service and staff!

Norrah was very helpful and fast also got me all the supplies i needed for storage thanks norrah!

Jada gave me awsome help and saved the day in cruntch time💪💪

Siquena customer service very great 100% aware of what I needed great job siquena keep up the good work you rock

Jada. Thanks!

A++++ for customer service! Siquena, was very helpful and was even able to get me a unit that was suitable for my needs and within my monthly budget. I was impressed with way she listened to my needs and then presented a workable solution.

I had the pleasure of dealing with Katiria at this Public Storage. She was incredibly helpful in helping me find the best storage unit for the best price. I would highly recommend!! This is my second time getting a storage unit with Katiria and I came back for her amazing personality and willingness to help anytime.

Good service from katiria. Fair price

Katiria was super helpful with the onboarding process

Excellent Customer service. Very nice ladies.

Norrah at Gold Street is a gem! She was so on top of my move in & make sure I got a great deal. Thanks!

Isaiah was very helpful and polite when helping me set up my storage unit

Katiria makes me has a real good experience

Spent a lot of money to put my items in a temp controlled unit and the one day I go to get something out the AC is out and there is a massive leak. They should inform renters about ac / temp issues. They were not able to tell me how long the ac was out and when it would be fixed. There is a heat wave in nyc, they should have an up to speed ac and or service center for issues like this since temperature control is a main feature of storage.

Norah was absolutely amazing and helped me to have my storage here.

Public storage at gold was amazing..... definitely a pleasant experience.... NORRAH, EBONY, SIQUENA was very helpful and knowledgeable of my uncertainties.

Norrah, Siqena, Ebony and Jada was very helpful and amazing great customer service !!

I love how much they keep this place clean never a time I have walked by or came in and didn’t see someone cleaning or just overall giving best customer service when I came the other day ebony and norah helped me out with a very confusing issue I had So im definitely team them ❤️

I had a great experience here with Norrah’s help. It was my first time using a self storage and she helped me with everything from selecting an unit with the right size to choosing packing supplies. I was also very confused about the leasing terms and she explained it to me very thoroughly with great patience.

Norrah was very kind and eager to help me understand how the storage units work, price breakdowns and finding the unit that was most suitable for me. And did not stop helping me until I had all the information I needed.

Norrah Was Very Respectful & Helping Appreciate Her Services !!

Norah was very helpful and patient when I came to the store.

Norrah was very nice, respectful, helpful, and I would always come back again.

Siquena gave me great customer service and she was very knowledgeable about the units and products that are available. She was great.

Are you kidding with all of these positive comments of this location let me tell you this place is infested with moths, cockroaches, mice & RATS, & anything you store there is their food. Walk in and the moths fly in your mouths! They jacked up the prices 3 times on me. They do nothing to address complaints for forget about it. I just called them 3 times & hear the staff giggling, having a good old time, then they hang up. Next calls go to vmail. Amazing how this place could still be in business but hey - this is America right? No stars weren't an option so I had to choose 1 star to post this. God bless.

siquena was so great on helping me with my new process of moving my things in to start my new journey of moving back home to Brooklyn. Great customer service Thank you !!!

Siquena and Norah was amazing very nice and wonderful keep up the good work ladies

Siquena was great! Helped me with what I needed quickly and efficiently.

Siquena she is amazing! The service was outstanding. Highly recommended

Siquena was terrific! My wife and I were so indecisive and she had the patience and customer service to find us a unit we were happy with. Completing the rental of the unit was quick and easy and everyone was extremely helpful

Norrah was a big help and she explained everything I needed to know so I can move in as easy as possible

Jay gave me great costumer service!

Very helpful and informative

The place is here for what u need storage..the maintenance in building could be better..not talking bout dirty..the workers here are okay and opening times I think should be earlier..at least for any storage place ...

Solid service provided by Jay

Jay and Ravon were extremely helpful. They offered me with very useful information on renting a space with Public Storage. Moreover, they were kind and patient as I was very indecisive with what I wanted. Additionally, they created a welcoming environment that was very needed and did an excellent job with the experience at Public Storage.

Jay did a great job helping set things up.

I received excellent assistance and helpful guidance. Siquena is a star employee!

Wonderful service. Never used a storage facility before, but Siquena was tremendously helpful. Thank you.

Great place, got a nice deal. Helped great by a busy looking Siquena.

Thanks to Katrina. Appreciate her help.

挺不错的，工作人员siquena 很有耐心, five Stars, 👏👏

A few issues: 1) I was quote a price over the phone and when I got to the unit to move in the price increased. 2) After around 5 months, they increased the price significantly. 3) I moved out of the unit on May 2nd. When I moved out, I asked if I would be billed for May and they said no. I was billed for the full month of May, even though they can rent out the unit again starting May 3rd. Overall service at the facility is OK, but the company's lack of price transparency and attempt to squeeze every last nickel out of the transaction and clear lack of focus on customer experience made for more frustration than was necessary. I'd avoid having to store your things altogether if possible, or possibly pay a bit more for a facility with transparent pricing.

Ashante was very patient with me as she showed me different units and ultimately the one I chose. She was very helpful and took me through the payment process well too. Would fully recommend Public Storage and her.

Jay was great! Easy and fast.

Margarita was very helpful when moving into a unit

Margarita was very helpful! She offered. great knowledge and service when picking out my storage space.

Jay gave great customer service!

Had the best service from Everton and Siquena!! They worked together to help me figure out the best situation! Easy fast and so accommodating. Thank you guys for making my move smooth!

Katiria treated me very well

Everton was great and set me up with a great space!

Great service from Siquena! 100% Recommended. Very patient

Siquena was great

The service siquena gave me was amazing. Super clear and resourceful - full tour and answered all necessary questions.

Margarita gave EXCELLENT service! Everyone should ask for her!

Margarita s very nice ask for here found everything great

Margarita, very helpful, ask for her when you come very patient I will be back

Margarita was a big help in finding the moving boxes I needed. Katrina helped us earlier in the day while in cleaning out our unit too. Awesome customer service!

Amazing and clean! And a lovey staff (thank you Margarita and Karina for the help)

I cannot speak more highly of Siquena. She provided top notch customer service and was able to answer all of my questions. I was going to chose another storage facility but because of Siquena’s assistance, I felt very comparable choosing this location. If you’re thinking about using this location, I highly recommend working with Siquena - 10/10

Ask for Margarita she did a fantastic job