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Address

269 Gold St
Brooklyn, NY 11201

Office Hours

Mon-Fri 9:00 AM - 6:00 PM

Sat-Sun 9:00 AM - 6:00 PM

Phone

347-557-8640

347-557-8640

800-688-8057

800-688-8057

Gate Access Hours

Mon-Fri 9:00 AM - 6:00 PM

Sat-Sun 9:00 AM - 6:00 PM

Storage Facility Features

  • Climate Control Storage
  • Indoor Storage Units
  • Property Manager Lives On-site
  • Small, Medium & Large Storage Units

Office Hours

Mon-Fri 9:00 AM - 6:00 PM

Sat-Sun 9:00 AM - 6:00 PM

Phone

347-557-8640

347-557-8640

800-688-8057

800-688-8057

Gate Access Hours

Mon-Fri 9:00 AM - 6:00 PM

Sat-Sun 9:00 AM - 6:00 PM

Storage Facility Features

  • Climate Control Storage
  • Indoor Storage Units
  • Property Manager Lives On-site
  • Small, Medium & Large Storage Units
Close Location Details View Location Details
Reserve TodayMonth-to-Month Rent, No obligations
  • Save Impression

    5'x5'
    Online only price
    $ 42/mo
    Online only price
    Small 5'x5'
    • Climate Controlled
    • Locker
    • Upstairs/elevator
    $ 42/mo $53
    Online only price
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    6'x7'
    Online only price
    $ 43/mo
    Online only price
    $1 first month rent
    Small 6'x7'
    • Climate Controlled
    • Locker
    • Upstairs/elevator
    $ 43/mo $54
    Online only price
    $1 first month rent

    No Obligation

  • New

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    8'x8'
    Online only price
    $ 45/mo
    Online only price
    $1 first month rent
    Medium 8'x8'
    • Climate Controlled
    • Locker
    • Upstairs/elevator
    $ 45/mo $56
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    4'x9'
    Online only price
    $ 55/mo
    Online only price
    $1 first month rent
    Small 4'x9'
    • Climate Controlled
    • Locker
    • Upstairs/elevator
    $ 55/mo $68
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    5'x5'
    Online only price
    $ 86/mo
    Online only price
    $1 first month rent
    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 86/mo $108
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    5'x8'
    Online only price
    $ 91/mo
    Online only price
    $1 first month rent
    Small 5'x8'
    • Climate Controlled
    • Upstairs/elevator
    $ 91/mo $113
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    5'x10'
    Online only price
    $ 107/mo
    Online only price
    $1 first month rent
    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 107/mo $133
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    5'x9'
    Online only price
    $ 127/mo
    Online only price
    $1 first month rent
    Small 5'x9'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 127/mo $159
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    7'x10'
    Online only price
    $ 170/mo
    Online only price
    Medium 7'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 170/mo $212
    Online only price
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    5'x13'
    Online only price
    $ 213/mo
    Online only price
    $1 first month rent
    Medium 5'x13'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 213/mo $266
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    9'x10'
    Online only price
    $ 231/mo
    Online only price
    $1 first month rent
    Medium 9'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 231/mo $288
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 243/mo
    Online only price
    $1 first month rent
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 243/mo $304
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    10'x17'
    Online only price
    $ 454/mo
    Online only price
    $1 first month rent
    Large 10'x17'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 454/mo $568
    Online only price
    $1 first month rent

    No Obligation

Nearby Self-Storage Locations

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Downtown Brooklyn Storage Units Near I-278 at Tillary Street

This Downtown Brooklyn Public Storage is centrally located near Flatbush Avenue and the Brooklyn Queens Expressway.
More than 1,000 indoor storage units, ranging in size from 5x5 foot to10x30 foot, make up this location that is just East of the Brooklyn Heights neighborhood.
Looking for a unit that will hold the family bikes, cooler, picnic basket and umbrella for Saturdays at nearby Cadman Plaza Park or Trinity Park? Let the friendly resident manager help answer those storage questions, and direct you to a variety of packing supplies, like boxes, bubble wrap, and tape, available for purchase. Parking is free. So are moving carts loaned to customers. There is a keypad with password access to the storage areas.
A nice walk from both the iconic Brooklyn Bridge and Manhattan Bridge, this facility features affordable storage units that are all located indoors, most with climate controlled storage. Students and faculty at nearby NYU Tandon School of Engineering could make use of a small 5x15 foot storage unit to accommodate boxes of old textbooks or seasonal clothing that can be easily accessed seven days a week.
With rapid development rising across the trendy borough, there's something new on every corner. Less than half a mile away from this Public Storage, check out the DeKalb Market Hall on Albee Square West featuring nearly 40 culinary vendors. Or soak up Brooklyn's rich history through the eyes of native son and poet Walt Whitman with a walking tour of Fort Greene, Brooklyn's first public park.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 618)

September 27, 2023
Google Public Storage Jamey Stout
Viola is super helpful! I've enjoyed working with all of the staff here!
September 25, 2023
Google Public Storage Penelope Morales
Viola is amazing! She helped us get a unit ASAP when we were in dire need. She showed us multiple units and was very patient with us. I will def recommend this location with such a friendly staff.
September 24, 2023
Google Public Storage Amira Morgan
Karl, Viola, and Christina were extremely helpful in my search for the right storage unit. I had concerns about my books and temperatures of the units and they were able to assist me with a great climate controlled floor. Highly recommend
September 24, 2023
Google Public Storage Joel Cohen
Viola, Karl, Christina. Terrific job it’s so clean I could eat off the floors.
September 24, 2023
Google Public Storage Geet Pradhan
Christina and Viola were really helpful!
September 23, 2023
Google Public Storage Savitri Fouda
Amazing customer service — huge thanks to Karl, Viola, Chelsea, and Ashley for being so gracious and helpful. 10/10 recommend public storage
September 20, 2023
Google Public Storage Marcos Villegas
Christina was awesome and very efficient. A quick learner. Thank you again.
September 16, 2023
Google Public Storage Tynisha Wynder
Great experience with Viola! Easy way to find and secure storage. I even had three small kids with me and she was patient enough to let all three climb the ladder and check out the storage locker. I’m glad I found a friendly neighborhood storage!
September 13, 2023
Google Public Storage Quinzell Qing
Viola, Ashley and Christina have All been Very Helpful while i have been transitioning from Uptown back to Brooklyn and i had a lot of anxiety but the patience & Grace makes me feel safe & comfortable renting a unit here, Viola even waited for me on my first day when i wasn’t aware you close at 7:00pm but she was aware i needed help so thank you ladies that have been working as a team while being professional
September 7, 2023
Google Public Storage Jacklyn Uweh
Viola was amazing! She helped me find the right size storage space for my needs - I feel like I got the best deal and plenty of space. Thank you for helping make this cross country transition so smooth!
September 2, 2023
Google Public Storage Michael Adams
Viola - such a sweet help to me! Thank you for getting me through quickly against all odds!
August 30, 2023
Google Public Storage Toronda Hayes
Ashley was extremely helpful when I had issues with my storage unit. She is the best and my customer service experience was GREAT!
August 26, 2023
Google Public Storage Alexander Vega
The team was super helpful and ensured I had a space available for my move and helped me feel calm through the process. Thank you to the team, Ashley, Viola and Karl!
August 21, 2023
Google Public Storage Sammy Jimenez
KARL AND VIOLA ARE AMAZING! Their customer service expertise is incredible and throughly enjoyable at making this seamless and enjoyable!
August 20, 2023
Google Public Storage Otis Gooding
Viola and Karl they are a very good team. help me out with a stressful situation very highly recommend
August 16, 2023
Google Public Storage Christian Schulte
Such a good experience. If you can, ask for Ashley. She is the best and makes everything super simple. An amazing customer service experience.
August 14, 2023
Google Public Storage Kelvin Tejada
Viola is amazing at customer service, because her sense of humor is infectious, and she is very transparent.
August 14, 2023
Google Public Storage J W
thank you so much
August 13, 2023
Google Public Storage Ysabella Atehortua
Viola and Carl were so awesome and helpful they had great teamwork on Sunday and made the whole experience so enjoyable. Will definitely be booking with them again!
August 5, 2023
Google Public Storage Rosanne Villanueva
Awesome team at Gold St. Viola was a great help. 10/10 would recommend
July 25, 2023
Google Public Storage Jingjing wu
Viola and Siquena super helpful and friendly. highly recommend
July 17, 2023
Google Public Storage jaesung lee
Viola was supper nice to me. She was a great support.
July 17, 2023
Google Public Storage George Brown
Viola was such a great and a pleasure. She was clear, concise, smooth process, and excellent personality!
July 16, 2023
Google Public Storage Patrick Giordano
Viola and Karl were excellent to work with (on a Sunday morning to boot!). Highly recommend the location.
July 16, 2023
Google Public Storage Lydia Picco
Viola was wonderful!
July 14, 2023
Google Public Storage William Powers
July 12, 2023
Google Public Storage george harvin
You ladies are amazing..Siquena and viola good job
July 12, 2023
Google Public Storage shakeena ryals
Viola was a very nice helpful person upon my visit
July 11, 2023
Google Public Storage Giselle Gil-Heredia
Viola and Ashley were incredible, amazing customer service. 12/10.
July 11, 2023
Google Public Storage Zavier
Best customer service experience ever!! You guys rock! Customer service girls were very helpful and helped us pick the correct size storage, thanks again.
July 4, 2023
Google Public Storage zichen xu
Viola helped me a lot and she was really patient since I forgot my passport for the first time and then physical card for the second time. She waited for me and I appreciate that!
July 3, 2023
Google Public Storage Kanishk Tekriwal
To this young lady siquena .. So helpful .she set me up with a last minute storage and packing supply to secure my items . Great job and thank you for your help .
June 25, 2023
Google Public Storage Sharif Shahin
Great services viola and karl thank you guys
June 24, 2023
Google Public Storage Taner Ceylan
Viola did an awesome job and set us up with storage easily!
June 13, 2023
Google Public Storage Chio Maeda
Viola, Ashley, and Siquena were all super friendly and helpful! 10/10 service
June 11, 2023
Google Public Storage Adeline Chum
Viola and Karl were super friendly and helpful. great service!
June 3, 2023
Google Public Storage Omar Anderson
Viola Carl Ashley are great always attentive helpful and have great customer service. They have assisted me multiple times where others would look away and I am very grateful for their assistance. They truly have exemplary customer service
May 24, 2023
Google Public Storage piuafonseca
This is the WORST consumer service I have experienced in my entire life!!! They are amazing and really helpful, until you sign the contract. I sign the contract, to a 5x7 space at 3440 S Carrollton Ave, New Orleans and now, that I need to anticipate my move in date, nobody help me! Actually nobody even pick up my call!! I left many messages and they never call me back!!! After 20 minutes waiting a costumer service just picked my call and, guess what?? she was not able to help me right now. So I just canceled my contract. WORST CONSUMER SERVICE EVER!!
May 22, 2023
Google Public Storage David Yang
Viola is great!
May 21, 2023
Google Public Storage Alley Maher
Viola, Karl, and Kenneth were wonderful and helped us find the best storage space for us to store the furniture that didn’t fit in our apartment around the corner. I can’t thank them enough!
May 16, 2023
Google Public Storage 卢本伟
viola and ashley are helpful!
May 14, 2023
Google Public Storage libra queen
Best customer service ever. The staff is very professional, kind and patient, I have been using their storage unit for almost 7 months now and I can say I am very impressed. 👍🏾👍🏾👍🏾👍🏾
May 13, 2023
Google Public Storage Yue Gao
Viola, Karl, and Ken are very nice and helpful!!!
May 10, 2023
Google Public Storage Ryan Wei
Viola was great with helping me! Very clear and straightforward
May 7, 2023
Google Public Storage Kris May
Kenneth helped me figure out what I needed to help my daughter pack up and come home for the summer. Excellent, friendly customer service! Thank you!
May 6, 2023
Google Public Storage M .B
Ken and Karl are awesome and super helpful and kind! Definitely come again for another time!!!
May 6, 2023
Google Public Storage Chloé Loufield
Karl and Ken were super helpful and so nice!! Highly recommend!
May 6, 2023
Google Public Storage Jessie Wrobel
Kenneth and Kevin were really helpful. Reasonably priced and clean! Thanks
May 1, 2023
Google Public Storage Beautiful Amore Skincare
May 1, 2023
Google Public Storage Cassidy Grady Grady
Kole and Viola what a wonderful team. Wow.
April 30, 2023
Google Public Storage Tomi Haxhi
Always helpful, professional, and considerate. Viola helped me switch to a smaller unit very quickly. Very happy with my choice to store here.
April 30, 2023
Google Public Storage Sapphire Lee
Viola, Karl, Ashley and Kenneth … were awesome, they worked with me and all my madness… they helped me find a unit that suited my needs… very friendly, informative… Great experience overall…
April 30, 2023
Google Public Storage Fen Lin
Helpful patience friendly thank you so much.we will appreciate.
April 29, 2023
Google Public Storage Oluwakemi Olonade
Viola, Kenneth, Karl and Ashley were so helpful and welcome to me during the stressful moving period. Such a lovely and accommodating staff 10/10 recommend
April 29, 2023
Google Public Storage Thomas Andrews
Ashley, Viola, Karl, and Kenneth were wonderful to me. I cannot recommend this team more for their terrific and understanding customer service. I am lucky to be their customer!
April 26, 2023
Google Public Storage Grace Gao
Ashley helped me with setting up my storage ! She is so friendly and helpful!!!
April 25, 2023
Google Public Storage Norma Vazquez
Yes very clean, respect, very nices staf working. I put all my furniture for two year. Before pandemic. I recommend every body. God Bleess each one.🙏🏻🙏🏻🙏🏻
April 23, 2023
Google Public Storage Pier 15 Associates
Viola and Carl provided great teamwork on Sunday!
April 19, 2023
Google Public Storage cierra slater
Shoutout to Kenneth he was amazing. If your there make sure you ask for him he was very helpful and full of humor.
April 18, 2023
Google Public Storage christopher arturo
Duque a and Viola were absolute delights. I was in and out in under 10 minutes!!!! Exceptional service.
April 16, 2023
Google Public Storage Amina DeLeon
Viola and Karl did a wonderful job assisting my uncle Brian and my family to store our belongings. We truly appreciate their great customer service.
April 11, 2023
Google Public Storage Amber Dost
Viola was very helpful and explained their policies thoroughly. 10/10 experience!
April 7, 2023
Google Public Storage S Singh
Siquena, Karl and Ashley are the most amazing experienced customer service reps with public storage! They were extremely helpful and very knowledgeable about everything!… Their level of professionalism is unmatched. If your looking for the best experience when moving your stuff and storing it reach out to Public storage on Gold St and ask for them.
April 5, 2023
Google Public Storage Wescott Sharples
Excellent
April 3, 2023
Google Public Storage D 23
Viola is very helpful through the entire process and showed me the space that I wanted to take a look.
April 2, 2023
Google Public Storage Ellis Atkins
Karl and Viola does a wonderful job assisting customers on Sunday they make a great team
April 2, 2023
Google Public Storage Tony
The staff at Public Storage were amazing. Viola, Karl and Ashley went above and beyond to ensure that moving the contents of my apartment into storage went without a hitch. They even stayed beyond the closing hours to ensure we were able to complete the move in a day. Thank you so much for the excellent service!
March 28, 2023
Google Public Storage Eduardo M. Villanueva
Easy ins and outs, but units are very secure.
March 26, 2023
Google Public Storage Adam Weisberg
Viola was very helpful in finding me the correct space last minute!
March 22, 2023
Google Public Storage Daniel Kim
Viola was amazing!
March 19, 2023
Google Public Storage King Mattic
Viola and Karl have been a wonderful help to me great staff always friendly love the staff .
March 11, 2023
Google Public Storage Carolina Botero
Viola - THANK YOU!! Such an angel!! Went above and beyond to help us when it was closing time and we hadn't unloaded all our stuff. You are seriously THE BEST!!! Overall the space is nice, but renters beware that you may be given a top unit (and not disclosed in the website), which can be quite a pain.
March 8, 2023
Google Public Storage Neil Savasta
ashley, carl, viola, siquena could not have been more helpful. they helped me with the app, the space and we’re extremely patient as i fumbled my way from home to storage. they went beyond what i would have considered extraordinary stopping by to see if there was anything i needed and giving me pointers. it was very uplifting to feel so genuinely helped.
March 4, 2023
Google Public Storage C. Angel Gonzalez
Hey everyone, just wanted to inform you All, that Public Storage has been nothing but Great with me...they have great staff who are Well trained professionally, speaks genuinely soft, well knowledgeable, great characteristics. These girls before Ashley and herself should be Rewarded Well enough for their contributions of hard work towards their jobs, and they keep the Customers happy, taken care of our needs and Hospitality to the fullest. Thank you 😊 Ashley for your Help in everything I had asked and answered, Well done and to the other Girls before you that are there...sorry for forgetting your names, you know who you are, nothing but Blessing to the people and to the job. Text me your names, please...I'll Post it Up also, others can meet you Girls and Experience the Greatness of your Joy you Girls Shared with me. Thank you so much Public Storage ☺.
February 28, 2023
Google Public Storage vanni carapetian
VIOLA saved my life and helped me get my items stored safely and on my way for the next step of my move. You should come here just for her!
February 25, 2023
Google Public Storage Wasim Akhtar
Great service by all the staff, Viola, Karl, Ashley. Excellent communication and very friendly. Good prices for the local area
February 24, 2023
Google Public Storage Shiamoon Islam
It was my first time using this kind of service to store my things and a representative working there by the name of Karl provided utmost best customer service. He explain every detail such as pricing, the processes, and just made sure my questions and needs were met. I was able to move in same day, and while doing so Karl and the staff was very welcoming and provided assistance when I needed.
February 21, 2023
Google Public Storage Simon Tam
Viola Siquena was so helpful and showed me lots of units. She was very patient!
February 18, 2023
Google Public Storage Joey C.
Viola was very helpful and got the job done. Defiantly will recommend this location to my friends and family!
February 18, 2023
Google Public Storage Evan Zorn
Karl was a tremendous property manager who answered all of our questions quickly. Very knowledgeable and friendly. Highly recommend.
February 18, 2023
Google Public Storage Joseph Cresci
Manager and front desk staff were incredibly nice. Helped me a lot. Kudos to them
February 16, 2023
Google Public Storage Ziggy Zhang
Carl, Siquena were great!
February 15, 2023
Google Public Storage Mavis Faison
10 stars for the most sweetest, courtesy young ladies you could ever meet. Public storage is blessed to have these beautiful young ladies part of their team! Ashley, Viola, And Siquena. Thank you always for your kindness.
February 15, 2023
Google Public Storage Mashizan Masjum
Viola’s great! Excellent location for storage!
February 15, 2023
Google Public Storage Ria Chakrabarti
Viola and Ashley- both are amazing!!! Viola showed me around the premises very patiently. Let me see the different available storages within my budget. Ashley was too super kind and understanding and helped me get a storage space within my budget and in a location which is easily accessible to me. Great employees! They really seem to care about the customer experience which I really appreciated. Thank you, both!
February 6, 2023
Public Storage Robert Cornish
How do to make a payment on line
January 30, 2023
Google Public Storage nickyscanz
Viola was incredible. Made sure we knew where our unit was and helped us multiple times with the elevator. 5/5!
January 27, 2023
Google Public Storage meadjine laroche
Siquena was very helpful !! Quick move in quick process .no hassle .thank you
January 25, 2023
Google Public Storage Ezra Guetta
Siquena helped me transfer from one unit to another, helped me saved a couple of bucks .great customer service !!
January 9, 2023
Google Public Storage zakiyah coombs
I came to this location before closing and no one was at the desk. They do not answer the phones and are completely unreliable and unprofessional. I hate public storage. I hope they go out of business.
December 21, 2022
Google Public Storage ben casas
Ashley was very hopeful and very nice!
December 5, 2022
Google Public Storage Faris Armaly
Viola was so helpful! Very easy.
November 20, 2022
Google Public Storage cindy nicolas
Viola was so helpful and she just has the greatest personality. I will definitely be recommending Public Storage to my family and friends because of her!
November 15, 2022
Google Public Storage Nita
Viola was awesome! She was so helpful with the move-in process and went above and beyond. She was pleasant and took time to make sure everything went smoothly. Ashely, made the setup and unit selection seemless. She is was very knowledgeable and efficient. The staff at this location have been great!
November 13, 2022
Google Public Storage mariam inam
Viola was great and very helpful, excellent job!
November 11, 2022
Google Public Storage Tremayane Phillips
Whenever I come here I receive the best service. Ashley and Siquena are the best hardworking young lady's I ever met.
November 1, 2022
Google Public Storage Dashari Hicks
Viola did a great job helping me. Thanks
October 28, 2022
Google Public Storage Bucking Pranceretts
Ashley stayed late and help me find the perfect space I needed thank you so much
October 21, 2022
Google Public Storage Bryson Thompson
Associate was very helpful and was very friendly and helped me move into my new storage unit here on Gold St. in Brooklyn
October 14, 2022
Google Public Storage Faith Singleton
The employee Ashley was very sweet and kind when she greeted us, as well as respectful and patient. In addition the prices are very affordable. I would recommend coming to this particular storage place.
October 13, 2022
Google Public Storage Scott Kim
Ashley is the best! She’s extremely kind and very professional.
October 4, 2022
Google Public Storage Marlon
This is how you do customer service right! On my very first visit, I was greeted warmly by Cheare, and she was very patient and friendly while showing me multiple units that fit the size I was looking for. The rest of the staff have also been nice and pleasant to deal with. I've used several storage facilities over the course of many years and this staff has the best customer service thus far. It makes a big difference in the overall experience!
September 2, 2022
Google Public Storage Richard Thompson
Just walked in to ask questions and Ashley was amazingly helpful. When I’m ready I know exactly where to go!
August 31, 2022
Google Public Storage Fiyin Adebomi
Fantastic ladies . Such a wonderful young lady took her time to hook me up with a good unit for the right size . Good job siquanaa
August 31, 2022
Google Public Storage jessica unknown
Siquana was a so amazing girl. She is so kind and helpful. I was very appreciate for everything what she helped me!
August 21, 2022
Google Public Storage Dave Chen
Viola was extremely helpful!
August 10, 2022
Google Public Storage Jove Jovanoski
August 5, 2022
Google Public Storage Munashe Shumba
Ashley went above and beyond when i was clearing out my space. As i was about to leave somehow my car battery completely died and she kept the place open long enough for me to go to AutoZone and get a jump starter.
July 30, 2022
Google Public Storage Delane Botte
Used this storage facility for almost 2 years. Clean, safe, climate controlled, and convenient! Staff is always helpful, especially Ashley at the front desk. She was so friendly. Definitely recommend 10/10
July 25, 2022
Google Public Storage Raquel White
July 9, 2022
Google Public Storage Ninjas hyper
There rent 4 storage just keeps up raising its outrageous
July 1, 2022
Google Public Storage yona
June 11, 2022
Google Public Storage Francesca Martinez
ASHLEY was amazing! she could not have helped any more!! I love a problem solving, solution oriented person to help me when I don’t know what to do. storage days are STRESSSFUL and ashley just had so many ideas when we needed help rearranging our stuff, how to get rid of our trash etc. Couldn’t have been an easier trip to storage without her!
June 3, 2022
Google Public Storage Romello Jace
It was such a seamless process. Theses ladies were incredibly helpful, polite and accommodating. Siquena and Viola are every business ideal employees. it was very hot and I had lots of stuff so they were definitely a savior!
May 26, 2022
Google Public Storage Donna Gibson
Ashley and Siquana are such beautiful wonderful people.Very patience and understanding. They have a way of making you feel welcome like family. Thank you my ladies.
May 1, 2022
Google Public Storage Brad Klustner
Viola was incredibly kind and helpful during my move out process. I’m very grateful for her help and recommend her to anybody.
April 18, 2022
Google Public Storage Charles
Great staff and perfect location. Siquena and Viola are awesome! Thanks!
April 16, 2022
Google Public Storage Perry Ryan
I went in today to rent a storage unit. Viola and Ashley were super kind, helpful and accommodating. They showed me a unit that fit my needs perfectly, helped me through the rental process, and helped get my things stored in a really speedy manner. This was my first experience with renting a storage unit and it was a really great one. I can’t thank Viola and Ashley enough; they’re awesome!
April 16, 2022
Google Public Storage Michael Owens
Clean and lots of help getting things situated. The cost was fair.
April 2, 2022
Google Public Storage Jean-Paul Quashie
Viola & Ashley are incredible !!!
March 29, 2022
Google Public Storage Edward Granger
March 29, 2022
Google Public Storage Tyler Chatfield
March 28, 2022
Google Public Storage Gil Alpert
Viola did a great job
March 1, 2022
Google Public Storage TH Young
Viola and the entire crew here are kind, and helpful. It’s a super efficient set up. Phone app takes a second to figure but way better than key fob. They did a good job explaining how it works. As a working professional I highly recommend. Best one I’ve had in NYC yet.
February 28, 2022
Google Public Storage Margarita Martinez
It was great. Angel answered all my questions and helped me with everything I needed.
February 1, 2022
Google Public Storage Ernest Kisic
Brian was excellent with his customer service as he opened facility for me to get in my unit after hours . He was very helpful and patient.
December 13, 2021
Google Public Storage Eleanor Son
Adalberto was really helpful and patient as I shopped around for a storage unit. He was courteous and answered all my questions.
December 11, 2021
Google Public Storage michael shanker
Everything looked okay there they had a nice clean bathroom. Loading docks we're good lots of carts. My biggest issue was the parking spots there's only three and people are taking forever to unload and get out. I believe there were someone who was working there who was parking there for hours taking up a loading dock space. There's also no real parking outside it's right next to a fire department and police department parking area only so that makes it difficult
December 2, 2021
Google Public Storage L Torres
November 27, 2021
Google Public Storage Siks G
Dane was amazing and very helpful on moving day. Definitely recommend this place
November 21, 2021
Google Public Storage Lauren Kesner O'Brien
We received very friendly and helpful service from Adalberto. The facility is clean and spacious.
November 21, 2021
Google Public Storage Matthew Hart
November 3, 2021
Google Public Storage Carson Graham
Siquena Ashley is the best! The rest of the staff is super chill and helpful too. Great experience.
October 24, 2021
Google Public Storage JAMEL JONES
Siquena and Ashley are really genuinely helpful. I appreciate their kindness, pleasant attitudes, and professionalism. The customer service here should be recognized for their excellence, and they’re always helpful and they solve my problem. The facilities are also very clean, and safe.
October 13, 2021
Google Public Storage ITCHY MEYERS
Siquena and Ashley are great..
October 6, 2021
Public Storage Lydia Cardenas
Is there a parking space to pull in to unload a truck/car/van at this location? I want to rent a storage unit in this area to store tools for my work and ideally there would be a secure unloading zone.
October 1, 2021
Google Public Storage Eli Coplan
Best storage in town. Siquena, Ashley, and Angel are friendly, professional, courteous and go above and beyond every time.
September 17, 2021
Google Public Storage K-DiD Davis
Today I work with Angel he was wonderful and was about to help me find the storage I needed
September 10, 2021
Google Public Storage Amy Ong
Ashley and Robyn were absolutely amazing!!! So friendly and knowledgeable. Everyone needs to rent here!
August 27, 2021
Google Public Storage O Baby! Stollers. Car Seats. Furniture.
August 13, 2021
Google Public Storage Vida Tehrani
Ashley was amazing!
August 11, 2021
Google Public Storage Aruuke Baiakmatova
August 4, 2021
Google Public Storage William scott
Ashley provided such amazing storage from beginning to end. Amazing work!!
August 2, 2021
Google Public Storage Javier Osorio
False advertising. Sizes offered online are "approximate", meaning when you get there instead of getting the unit you reserved (5*8*5) , you get a locker - 4*2. Local employees claim there is nothing they can do as this is managed by Corporate... and also recognize this is a well known issues. Some of the solutions offered at 2.3 times the original prize included obstructed units ... No accountability.
August 2, 2021
Google Public Storage Ebony Mizell
Yesterday afternoon I visited this location along with my aunts and cousin .. siquena serviced my aunt with renting a storage space for her needs.It seemed quite busy but she handled it well.. she was very polite & very professional!! I wish I can give her more than 5stars. My aunt was very pleased. Thank you siquena .
August 2, 2021
Google Public Storage James Works
I had a great experience at this facility, way better than any or they storage company. I found Alinnia to be a very great help
July 28, 2021
Google Public Storage Carlos Cruz
Ashley
July 28, 2021
Google Public Storage Javier Joseph
Ashley have great customer service will alway come back to this location
July 28, 2021
Google Public Storage Nathan Epstein
Ashley, the property manager, is fantastic. Exceptionally caring, patient and helpful.
July 24, 2021
Google Public Storage Lauren O'Connor
Angel really saved me with his help and advice on move in day. Move in was 10x better experience and faster than it would’ve been otherwise!
July 1, 2021
Google Public Storage Dan Santiago
Ashely was super helpful and kind! Definitely recommend coming here for all your storage unit needs
June 27, 2021
Google Public Storage Michael Scaduto
Which they had longer hours
June 25, 2021
Google Public Storage Olivia Noceda
Ashley was just a massive help to me! She helped me book a storage space and additionally when I arrived was so kind & willing to help me with all of the questions i had. they say you don't live in new york unless you have a storage unit - thankfully Ashley made the experience enjoyable and relaxing!
June 17, 2021
Google Public Storage Tamerneka walker
Angel was super awesome!! I truly appreciate how he gave me several options with downsizing my previous unit to another. He was super patient and gracious while assisting me. It was a great experience to have worked with him.
June 9, 2021
Google Public Storage Whitney Meeks
Gary was super helpful and made my merchandise return easiest part of the day. Thanks!
June 9, 2021
Google Public Storage Yoav Erez
Disrespectful to their neighborhood and community. I would never give them any business.
June 8, 2021
Google Public Storage David Curiel
Ashley saved my life white water rafting. She also fought a bear and won.
June 5, 2021
Google Public Storage Carolyn Leelum
May 31, 2021
Google Public Storage Jennifer Lyu
Ashley was professional, kind, courteous and efficient. Five stars for the customers service
May 30, 2021
Google Public Storage stuart comerford
Ashley, Siquana, Jedaiah and Mellie were all extremely nice and helpful every time I visited - Their customer service is excellent - just what you need when moving let's all face it is so stressful! I would totally recommend this location.
May 29, 2021
Google Public Storage OmniOne
Quick responsable service by professional personnel.
May 29, 2021
Google Public Storage Justin Rich
Great experience with Public Storage thanks to Angel. He was super helpful and made the whole process quick and easy. Highly recommend storing your items here
May 24, 2021
Google Public Storage Cindy Chao
Ashley was super helpful and answered every question I had! 10/10 would recommend!
May 23, 2021
Google Public Storage Marie Mezil
Miss Ashley and jedaiah provided epic service! Thank you so much!
May 23, 2021
Google Public Storage Emani Loud
My first time getting a storage unit went smoothly and I was in and out the store very fast. Jedaiah and Ashley provided amazing customer service and were very friendly making it very easy for me to get my unit even though there was a few people in the store.
May 23, 2021
Google Public Storage Jonathon Brown
Ashley and Jedaiah are great communicators and happy to help with whatever questions you might have!
May 23, 2021
Google Public Storage Marc Sauvé
Ashley and jedaiah were amazing throughout my entire move. 3rd trip here and I couldn’t be happier. They helped me find discounts I qualified for, helped me configure what I needed and the whole time were professional, courteous and most of all NICE! So sweet. I hate moving but I loved this experience. I hope you’re paying them enough. Thanks for great service! Marc
May 23, 2021
Google Public Storage Chuck Collins
Jedaiah and Ashley were awesome in helping me with my move out day and were incredibly accommodating especially during the pandemic. I highly recommend this service!
May 22, 2021
Google Public Storage Kenneth Youngblood
May 16, 2021
Google Public Storage Angie Pope
Siquena and jedaiah were very polite I stopped by to get some packing supplies and they offered me a bundle which is called a storage pack which help me save 20% of my money highly recommended if needed especially if ur looking for packing supplies
May 7, 2021
Google Public Storage Annette Smith
Very expensive to store your belongings. I moved out to Treasure Island Storage last month.
May 6, 2021
Google Public Storage Penelope Tulmin
The Ladies here are AMAZING!! I was lucky enough not to come here on a busy day today. Ashley walked my brother through the company App making access to the property easier. We’re always greeted by Jedaiah and Siquana. Love the girl power and professionalism. Always a great experience. Thank you!
April 28, 2021
Google Public Storage James Starks
Siquena & Ashley are an amazing team! Thanks a lot ladies!
April 28, 2021
Google Public Storage malikastone
Ashley is an absolute SUPERSTAR at this location! Yesterday (April 27, 2021) I originally had a reservation at another location, but at the last minute realized I made a mistake, unknowingly booking at a location that was much further away than I thought. I called Gold St and Ashley was so pleasant and accommodating of my needs during a very stressful time. We arrived 15 minutes before closing, but she stayed open a little longer to allow us to get our things moved in and paperwork completed. She explained everything and was so patient and professional. She provided the ultimate in customer service. I highly recommend! Please give Ashley a raise!!!
April 24, 2021
Google Public Storage Jacky Kwan
Thanks, Jedaiah for going above and beyond. Great customer service at this location.
April 23, 2021
Google Public Storage Melissia Starks
My customer sevice here at location 08110 working with Ashley and Jedaiah... WERE AWESOME.... I will always come in and conversation if Available.... Very Very respectful, courteous, professional and diligent... was very informative with any questions and concerns I had....
April 15, 2021
Google Public Storage Luis Gibb
Gary was fantastic. Great service quick efficient and very polite. Recommend!
April 13, 2021
Public Storage Sophia Farrell
What does it actually take to get a response from this company? I was also incorrectly charged and cannot get a person to respond to me for the life of me. I went into the store but the girl working could not have been less helpful (or rude)
April 8, 2021
Google Public Storage Casey Earnest
Gary was the best! Super helpful!
April 6, 2021
Google Public Storage Nene
I love this location, literally been going here over 10yrs and they never disappoint!! I have to give a special thanks to Siquena who has always been helpful with me and my dad and our changing situation. You the Best!!!! The ladies here are so helpful and never hesitate to assist me <3..
March 31, 2021
Google Public Storage Brooke Hart
Highly recommend!! While in the middle of trying to book a storage unit, I had an issue with my internet and went over to the storefront only to find out the unit I was applying for online had gone. I was met with such relief when the two women, Ashley and Siquena, who were working helped me find a solution and got me set up on the spot with my unit! Great experience through and through.
March 22, 2021
Google Public Storage Deaths Head
Clean easy access secluded enough to be have great access ,it's on a dead end block
March 12, 2021
Google Public Storage Nicolas Willie Edwards
Ashley and Jedaiah were very enthusiastic and engaging in my storage reservation. I appreciated their time and effort in making sure that all of my questions were met. Recommend.
March 12, 2021
Google Public Storage Hoon N. Park
Amazing staff!!!
February 26, 2021
Google Public Storage Nicholas P
Jedaiah and Ashley were great. These ladies have perfect customer service skills and I couldn't have asked for anything better. The process was smooth and easy and I will strongly recommend Public Storage to EVERYONE. Nice work ladies.
February 26, 2021
Google Public Storage Alex Banas
Ashley and Jedaiah were awesome. The service here is great! They are very welcoming and great humor. Customer service is awesome.
February 26, 2021
Google Public Storage Roshawn A
Ashley & Jedaiah were great. Thank you so much for being so understanding and kind. I was stressed trying to find moving supplies and they had the best recommendations for what I was moving. Thank you Public Storage!
February 15, 2021
Google Public Storage lee hunter
Jedaiah (the person at the front desk) was so helpful. I had a much better experience than I was expecting. She helped me find parking behind the facility, showed me to my locker and explained all the options to me. I was concerned about the service coming in Bc the price was so competitive but I would strongly recommend on all counts. Well run facility.
February 13, 2021
Google Public Storage Bailee Rosemary
Gary was very informative and I had a positive experience
February 4, 2021
Google Public Storage E O
The experience was super great and easy. Jedaian was super helpful and clear about the instructions and all!
January 21, 2021
Google Public Storage ISHMAEL MEYERS
Team work makes the dream work . Good job ladies . Very helpful , One young lady showed me around also mention the promotions that were available , Another young lady also answered all my questions and convinced me to purchase boxes and packing supply .. Siquena and Jediah my wife was very happy with my purchase thank you
January 21, 2021
Google Public Storage Aliyah Caba
Moving is always a very frustrating process, but Jedaiah made the storage situation seamless. She showed multiple units so that we could understand the different sizing of each. So sweet and accommodating. Definitely recommend working with her at this location.
January 19, 2021
Google Public Storage Mohamed Traore
Had a great experience at this location with an employee named Jedaiah. She was honestly amazing. She showed me the unit I reserved and then showed me other available units she thought would work for me after discussing what I was storing. She made this process simple and easy!!
January 14, 2021
Google Public Storage Steven Williams
Ashley aided in making this process super super easy. She’s been the best by far with attending to a new tenants questions and needs. Thanks, Ashley
January 12, 2021
Google Public Storage Dashawn Jenkins
Rented a unit today at Public Storage on Gold Street. Jedaiah and Siquena were great! Jedaiah showed me 2 units until we found the best one for me. The facility is clean and very big. BEST STORAGE!
January 12, 2021
Google Public Storage Serenity
Just rented a unit at Public Storage on Gold street. Messiah and Siquena were perfect and friendly. Their customer service was great! Jedaiah showed me the space best fit for my storage needs and made the procedure quick and easy. Both the ladies in the office were super nice and I’m glad I brought my storage needs to Gold Street! If I could give 10 stars I would! Thank you so much ladies!
January 11, 2021
Google Public Storage raquel white
January 2, 2021
Google Public Storage Billy Bennett
Gary got me set up with a space in less than an hour. Great service, easy, and affordable!
December 31, 2020
Google Public Storage Steven Gonzalez
December 24, 2020
Google Public Storage Reginald Lemaire
Came into Public Storage to rent a space for my business. Jedaiah showed me multiple units without a problem and helped me find the right space. She explained all the details of the facility to me. Thank you so much for great customer service!
December 21, 2020
Google Public Storage Melissa Shum
What a joke. Horrible experience. Will look elsewhere. Wish I could give it less than a star.
December 4, 2020
Google Public Storage Serhiy Tsyganok
Amazing big storage👍🙌👌 But not for big trucks... no place to turn.
December 3, 2020
Google Public Storage Oswald Pardo
Thanks Jedaiah and Siquena and I am so sorry for not getting the other young lady who made my move pleasant, Jedaiah checked me in and was so courteous and professional despite all my questions, she showed me to my unit, explained all the rules to me while Siquena made sure my storage unit was secured once I was done moving in. The other young lady who worked on December 1 and 2 was just as courteous, she helped me with my dolly and also explained the rules and was extremely pleasant and professional. Thanks ladies for all your help.
December 3, 2020
Google Public Storage Michael S
Great service by Jedaiah, showing several units and giving advice on storage options. No pressure and very professional. Recommended!
November 25, 2020
Google Public Storage George-Joshua Orwel
Siquena and Jedaiah are both wonderful ladies . Very helpful , nice and informative! Good job
November 24, 2020
Google Public Storage Kareem Bacchus
Public Storage on Gold St has the best customer service ever! The two ladies who helped me, Jedaiah and Siquena were angels. I had no knowledge on storage or packing supplies and they recommended the best items for my soon to be move. If I could rate 10 starts and leave 10 reviews I would. Thanks ladies!
November 15, 2020
Google Public Storage Anna A
They have the nicest staff and the place is clean!
November 13, 2020
Google Public Storage David Engelman
Jedaiah was the best! So helpful. She was fast, friendly and helped me get access to my unit with no issues. I needed a unit same day and it was quick and easy thanks to her. Where is the button to hit 10 on the scale!? Thank you! ☺️
November 12, 2020
Google Public Storage Rosanna Veras
Great service and very clean, The staff is very friendly and welcoming. I will definitely recommend to my friends and loved ones.
November 12, 2020
Google Public Storage Chandani Smith
I came in today and had some issues accessing my units but Jedaiah was very helpful and kind ! Thank you so much!
November 12, 2020
Google Public Storage Dalisia Marriott-King
I stopped in for packing supplies a few days ago and didn't know what to buy. Ashley was so helpful and knew her products very well. She showed me around the property as I was unsure of what to do with the few items I had. If I do in fact need a unit, I will surely return to this location on Gold St. Thanks to Ashley again for her positive attitude as we all know moving can be very stressful.
November 11, 2020
Google Public Storage Sharon Wu
November 11, 2020
Google Public Storage Michael Awe
Siquana was amazing I’d give her more stars if I could. 😘
October 30, 2020
Google Public Storage Priyanka K
Thanks Ashley for a seamless process. Was in and out in 15 mins!
October 30, 2020
Google Public Storage Katelynn Taylor
Mary Elle was a fantastic help!! She was patient and kind and helped my roommate and I with all of our storage needs!!
October 30, 2020
Google Public Storage John Holland
Marielle was very helpful on both move in and move out. Fantastic customer service.
October 29, 2020
Google Public Storage Johanna Santamaria
The property was clean and the staff was very friendly and helpful.
October 28, 2020
Google Public Storage Zaida Santamaria
The staff was very professional. Thank you Ashley for assisting. Would def recommend.
October 27, 2020
Google Public Storage Monique Munford
I come to this location all the time to buy boxes and other supplies and the women at this facility are very helpful and kind especially Ashley.
October 24, 2020
Google Public Storage sayaka sugimura
Marielle and ashely helped me really great packing supplies :)
October 21, 2020
Google Public Storage Phillip Hew
Today I went into the storage facility Siquena did great job helping me transfer spaces for a cheaper rate .. thank you for your services
October 12, 2020
Google Public Storage Amos Farooqi
We showed up almost at closing but Marielle was nice enough to leave the place open just a little longer so we could complete our move!
October 8, 2020
Google Public Storage Patty Moran
Marielle have me excellent service! She is the best! Thank you! Love the floors too!
September 25, 2020
Google Public Storage Aaron Torres
If I could give this storage zero stars consider it done. I showed up an hour and a half earlier than closing time and all docks were occupied forcing my move to prolong. Once it hit 6 PM(Closing time) I was wrapping everything up but was held back by management. They did not allow me to ride the elevator back up to move half of all my belongings back into storage like they demanded aggressively. It took more time listening to them harass and sailor mouth me than it would've taken to ride the elevator up once more and bring my things downstairs that I had already waiting upstairs in front of the elevator. This storage location should be shut down. The police was called on me and the entire situation could've gone way differently. So much had happened that for me to write about it in this review... I'm not sure where it would end. My belongings were kicked around whenever they would pass by them and I was not allowed to use the elevator to only lock my storage unit. I had to run up twelve flights of stairs to only find out they do NOT have any door handles on any of the doors inside the stair case. Just the fact that this public storage does not display a number to call when you want to get in touch with head management is already shady. You pay money here and regardless if you're a client, they will call the police on you, yell, kick your belongings, harass you and watch you scram to get your belongings out like if you had just been evicted. This storage place also cuts locks and pockets $$$. STAY AWAY FROM THIS PLACE BY ANY MEANS NECESSARY.
September 14, 2020
Google Public Storage Anthony Verderosa
Marielle helped really great with my storage needs thank you Marielle also awesome customer service.
September 12, 2020
Google Public Storage Zombie kids Hd
I've being storing with public storage for about 9months honestly i cant complain these wonderful ladies Ashley Siquena Jedaiah are such great help keep up the good job
September 11, 2020
Google Public Storage Sam Alraimi
Came in to Public Storage Gold street looking to rent a space. Jedaiah was a great help and showed me multiple spaces without an issue. She gave me information on everything and left me no room for confusion. She was very friendly and and her customer service is great! Will not hesitate to reccomend people to Public Storage on Gold. Thank you Jedaiah!
September 9, 2020
Google Public Storage Kaley Thorson
Jedaiah and Siquena were amazing. I was so stressed out trying to get my unit cleared out and loaded up and they were so kind and helpful. It really made the experience so much easier
September 7, 2020
Google Public Storage dianxi wang
Marielle very good customer service thank you for everything!
September 4, 2020
Google Public Storage Stanley Roberts
Marielle always give me great customer service I always make payments and buy packing supplies I really appreciate the great service thank you
September 4, 2020
Google Public Storage The Girl Tori
Great customer service. Came in to purchase some boxes with my sister. Jedaiah helped me and was super friendly and sweet. Don’t hesitate to come here for your packing & moving supplies!
September 1, 2020
Google Public Storage Rachel Kwong
Marielle (Wednesday June 24th around 3pm) helped us! She was amazingly helpful (and pretty much the only employee there). She juggled the customers well as things are a little bit trickier during covid. She is great!!
August 18, 2020
Google Public Storage Cara Magoon
Siquena was very helpful and friendly. The space is very well kept and modern. There is ample parking for pickup/drop-off and the prices are reasonable.
August 18, 2020
Google Public Storage Linda Zhang
Very quick to check in and easy to understand process!
August 8, 2020
Google Public Storage London Kat
Siquena was amazing was very intentive. Postive great help
August 3, 2020
Google Public Storage Wavy Alexander
Siquena & Ashley are just lovely, They helped me this weekend with boxes for my last minute move and they took a lot of pressure off me being kind and super helpful recommending items I need. Thank you Ladies your service was excellent and I will be back for more!!
July 31, 2020
Google Public Storage Kahn Kim
Marielle helped me move my stuff into storage. Very friendly, efficient and professional. I appreciated the entire process.
July 22, 2020
Google Public Storage Mir Shahid Hossain
July 21, 2020
Google Public Storage Queen Aisha
I had a very good experience Siquena and Ashley were Very very helpful and nice .My husband and I came in to buy stretch wrap and some packing supply, they both recommended me some great items.5 stars for those nice lady’s be back again....
July 18, 2020
Google Public Storage Allen Li
Quick and easy and fantastic service! I was helped by Marielle who was super friendly and helpful during the entire process. The facility is very clean and they have good social distancing protocols as well. yeah
July 9, 2020
Google Public Storage Londa H
Friendly service from Margarita. Clean facility.
June 24, 2020
Google Public Storage William Powers
Quality service and staff at this facility.
June 18, 2020
Google Public Storage Xuezhi Gao
marielle gave us great serive!
June 18, 2020
Google Public Storage Vanessa May
Marielle was very helpful during the whole process, she is very professional and did the utmost to accommodate my requests. I closed the deal with Ashley who was also very helpful, dedicated and quick. These girls are really outstanding and really know about client service! All my recognition to them! Excellent staff
June 14, 2020
Google Public Storage Buanao Konyak
Everyone was very helpful except for the snag about one of them informing me that I could walk in whenever was convenient for me and they would have a unit saved for me. So when I walked in I was a walk in but I thought I had a reservation. So a little confusion but once past that Millie and her colleague were very helpful and gave me all the information I needed. They were following all the rules for this pandemic (1 customer only at a time in the office) and everything seemed to be cleaned and wiped down. Thank you Millie for all your help and patience.
June 6, 2020
Google Public Storage Carla Hall
June 6, 2020
Google Public Storage Megan Ramsey
Turned up, due to website and Google stating 8.30 opening time. Due to covid it has changed to 9.30 but after 3 months of this no one has bothered to update website. Another person, turned up for a 40 minute wait until the unit actually opened. The woman at front desk was extremely rude to the man when we were waiting. Customer service and a simple update wouldn't go a miss.
May 13, 2020
Google Public Storage Maurice Knight
May 12, 2020
Google Public Storage Herberta Smith
People.are so nice and helpful
May 6, 2020
Google Public Storage David Robert
NOT 24 HOUR ACESSS. The key pad does not work after hours. Customer service TERRIBLE. I can NOT recommend.
May 3, 2020
Google Public Storage yossi michaeli
eRental process was good, however the actual experience was not satisfactory, there were not enough loading docks, so we had to wait a long time before we could start unloading on 2 different occasions. The elevator system is just wrong, 7 digit code every time you need to use it, why not 3 digit code or something easier and faster? And sometimes after you're in the elevator, you still need to go out and type the code again. Doors of the storage rooms are too light and cheap looking, don't really look too secure. Staff was not very nice or helpful at all.
April 5, 2020
Google Public Storage Rae Akinkugbe
We needed to use Public Storage last minute and received amazing and responsive service even during these challenging times. I’m very grateful to Marielle for making this experience positive and stress-free.
March 29, 2020
Google Public Storage Michelle Lei
I booked my storage online for the &1 First Month Deal. Millie and the rest of the team was super helpful. I arrived with all my items prepared for storage. I wasn't aware that the loading dock was located in the back and I entered via the front door. A member of the team was sweet enough to bring me a dolly. Millie helped show me to my unit and wrapped up the necessary paper work. As I arrived for the first time with all my items, I was move in ready. I wasn't aware that I needed a lock so I opted for the option of purchasing a lock directly from Public Storage out of convenience. If you have your own lock you'd like to use instead make sure to bring it when you settle your account/paperwork. Millie helped me out and she's very sweet. Thanks again to Millie and the rest of the team.
March 24, 2020
Google Public Storage kassidy shaw
Malik was a great help with the move in...highly recommend public storage.
March 15, 2020
Google Public Storage Tara Kriese
Malik and the entire team were super helpful and accommodating. He made getting into the right unit speedy and convenient.
March 13, 2020
Google Public Storage Jason Bargy
Awesome Experience from these two young ladies so queens and marielle
March 13, 2020
Google Public Storage JAEWAY LANE VLOGS
Siquena and Marielle very helpful with my storage showed me many options and spaces
March 12, 2020
Google Public Storage Rafael Gomez
Great, friendly Staff! Katiria was great, really diligent and gave us the best options. Great service!
March 12, 2020
Google Public Storage madrid Lanier
Siquena gave me great customer very nice and sweet
March 10, 2020
Google Public Storage Kristy Garcia
Katiria was super helpful! Definitely would recommend to anyone.
February 28, 2020
Google Public Storage Kai
Siquena was very friendly, efficient and knowledgeable. She also offered me things I didnt think about before getting here for the day. She knows what she's doing and I feel like my stuff is in good hands. Thank you!
February 16, 2020
Google Public Storage Lenin O. Gross
Excellent , friendly service provided by Katiria, she made the process easy.
February 2, 2020
Google Public Storage George Konstantoulakis
Marielle was the best ! Very helpful and patient with us . Highly recommend
February 1, 2020
Google Public Storage Cheyna Brand (Official)
The staff at the site is better than those horrible customer service representatives when you call the general number.
January 30, 2020
Google Public Storage Haley Holmes
KASSANDRA AT PUBLIC STORAGE ON GOLD STREET IN BROOKLYN IS AWESOME. Thank you for having such a great employee she helps me every time and when i first went to go look at the storage unit she was extremely welcoming and can tell she really cares about others needs. I had all these random questions about auctions and what kind of people bring stuff there and she knew everything. Kassandra is a great face to the company!
January 28, 2020
Google Public Storage Дмитрий Пичахчи
Thank you Katiria for wonderful service and help!!!
January 26, 2020
Google Public Storage David Hauth
Marielle was great. Very friendly and explained everything clearly.
January 24, 2020
Google Public Storage djavon johnson
Siquena was very helpfully, I explained to her that I was moving out and she gave me other options for me to stay . I must say my experience here was Excellent , great customer service !! Keep up the good work
January 19, 2020
Google Public Storage Phillip Clayton
Mailik showed me the storage room, and was informative in answering my question, and making sure I did not walk away with any questions or concerns . he is an asset to your company
January 12, 2020
Google Public Storage Jonathan Damico
Marielle was a really great help, she helped me really well, she explained everything great. Marielle customer service was awesome I really appreciate everything thanks a lot for your awesome help!!!
January 9, 2020
Google Public Storage Rekoniz_my _skill
Katiria was very helpful during the check in process. Took little to no time before the unit was ready for move in.
December 23, 2019
Google Public Storage David Pedra
Katiria was awesome and got me a better unit and web rate
December 17, 2019
Google Public Storage B-More
Katiria Good Job, I Trust Katiria With My Life
December 16, 2019
Google Public Storage Cynthia Santana
December 15, 2019
Google Public Storage Ghifar Surjawan
December 3, 2019
Google Public Storage Matt Hopkins
Katiria was SUPER helpful! Thank you so much.
December 3, 2019
Google Public Storage Renee Johnson
Katiria was very helpful with helping me to pick the right storage unit for my belongings.
December 3, 2019
Google Public Storage Li Ju
Be careful! This place will make you crazy! 1. If you rent here more than a month, even if you just stay for 1 day on final month, you still have to pay 30 days rent plus insurance. 2. Remember to bring your own locker. If you rent the first floor space, you have to pay 99 dollars for the locker. 3. Customer service is misleading, rude and cheating 4. Cheated advertising and promotion prices. You cannot get what you see online. 5. If you have other choices, please just leave away here. The overall experience is the worst! 6. Customer service reps said the previous customers rented here are cheating and post fake reviews. But I don’t believe so. I felt like the only cheater and liar is public storage itself. If I could, I will give a negative star review. Unfortunately, the lowest score here is 1, which I think public Storage doesn’t deserve it. Be careful, if you try to argue with them, they will threaten you to report bad record on your credit history. Unbelievable... See my receipt, 5 days for the whole month payment. They will rent out the unit for the rest of 25 days for more money. Cheating places!
November 26, 2019
Google Public Storage Princess Javel
Great first time experience! Felt welcomed and was quickly checked in! Thank you Siguea was amazing!
November 24, 2019
Google Public Storage Ryan Whiting
Perfectly smooth rental process, thank you so much Jada and Malik!
November 23, 2019
Google Public Storage Hugo Corbucci
Great service by Malik. Easy. Quick. Great location and easy access. The dead end street in the back where the loading dock is is quiet so it makes easy to move in and out
November 23, 2019
Google Public Storage Tial Skerritt
Great service great people. Kassandra was direct and efficient with the information and details. I recommend this storage facility. Respect
November 17, 2019
Google Public Storage Vergia Brooks
Jada and Ebony was very polite and spoke very professional and I got everything you said both was very good will mention this spot wonderful experience.
November 16, 2019
Public Storage Fe Caminar
Should they clip your lock without courteously asking you if you could please remove it?
November 16, 2019
Google Public Storage Fe Caminar
Upsetting experience... I was late for my payment after 14 days i get threatened that my property was about get auctioned off!!! I know it is about buisness but showing more courtesy is good for business too. I plan to remove my belongings as soon as my schedule permits me since I am a busy NewYorker. Smh. Plus your lock is clipped without giving you opportunity to remove it youself.
November 15, 2019
Google Public Storage Kristi Johnsen
Siquena helped us rent a storage unit and she was VERY helpful! She told us there was a larger storage unit at a promotional rate to save us money 💰 We forgot our lock and she sold us one. I definitely recommend her helping you rent a storage unit.
November 8, 2019
Google Public Storage Justin DelValle
Shaquena & Malik gave me great customer service! Explained and walked me through everything I needed to know and even got me some deals!
November 7, 2019
Google Public Storage Djana Maria Hughes
This location is a clean and inviting place - more than worthy of storing my extra belongings. Katiria was a big help in getting everything set up for me.
November 6, 2019
Google Public Storage SHANGMIN JIANG
November 6, 2019
Google Public Storage Li Ju
I paid the full month rate for only 5 days for the last month. I moved in on August 12, moved out on Nov 5 2019. But I have to pay the whole month for November. I saw reviews from other customer got prorated bill amount for the a few days on the final month (He rented for 5 months, and he got updated prorated bill for final month for 3 days). I tried to request to get the same prorated bill, which is more reasonable. However, customer reps refused to my request and stated that other customers reviews are fake. What the hell? Customer Reps even threaten that they will give me bad record and report to my credit report. Don't rent here! Try some places else! This places are full of liars and cheaters! NOT Priced Transparently! Fake ads!
November 1, 2019
Google Public Storage Danieka Mathieu
Great service and helpful staff
October 24, 2019
Google Public Storage careff thompson
Katiria provided excellent service... 5 star customer service
October 24, 2019
Google Public Storage Aaron Smith
We had a wonderful experience thanks to Siquena & Ebony. I spent the better part of my morning moving boxes and they made it so easy and successful. 10/10 would recommend.
October 21, 2019
Google Public Storage Phil Young
Upon moving in last minute; Jay, Ebony, and Siquena made sure my move was seamless. That the storage was sufficient and offered a personal touch I didn’t expect from a storage facility. TO TOP IT OFF : I LOST my WALLET with a large sum of money which they found and kept safe! They searched for my number and left me a voicemail! Unbelievable that people who care still exist.
October 19, 2019
Google Public Storage Pimp_ DiverseEntertainment
Ebony was the best. Thanks a lot for everything much love 5out5.
October 18, 2019
Google Public Storage Robert Stockley
Ebony is a joy on the front desk, really helpful in assisting with opening a second unit.
October 18, 2019
Google Public Storage Jesus Cardenas
Siquena was extremely helpful and professional. She deserves to get a raise and or promotion. Who do I need to speak to make sure that it happens. Also some commission. Also Andy was on training and tagged along. He was very enthusiastic in learning and providing great customer service.
October 13, 2019
Google Public Storage RP
Jada was very helpful! Great experience.
October 10, 2019
Google Public Storage Elias Rischmawi
This location has been so welcoming and helpful with everything. We have been moving things around and organizing inventory and Siquena is always there to help us with anything we need. Always good energy here!!
September 25, 2019
Google Public Storage Elizabeth Orr
September 25, 2019
Google Public Storage Janna Golden
Jay was super helpful and showed me a number of units to choose from. Thanks so much!
September 25, 2019
Google Public Storage Natasha Service
Katiria was very efficient and professional
September 17, 2019
Google Public Storage George G
Jay was super helpful in showing a space here!
September 10, 2019
Google Public Storage Thomas Ladner
September 9, 2019
Google Public Storage coolie coal
thanks to norrah I am ready to move in smooth and easy she is also very patient and nice offered me damp check for my new clothing line definitely recommend it tHanks again!!
September 3, 2019
Google Public Storage Iva Gocheva
Siquena and Katiria, the building was clean, I find a space that works great for me, and service was amazing!
September 2, 2019
Google Public Storage JiHwan Choi
Sep 2nd, 2019 Nevermind. I was there again to the same person, and this time it was terrible. I’m not really sure why if it was her bad day or because it was our evacuation day. Angry accent with demanding words. There’s always a better way to say the same thing, but she took the bad way. Thanks for ruining my moving day. ———————————————————— Aug 26th, 2019 Great customer service. Got a satisfying storage and an adequate insurances and everything. Thanks Katiria!
August 28, 2019
Google Public Storage Bridget Nash
Excellent service and staff!
August 24, 2019
Google Public Storage ro money
Norrah was very helpful and fast also got me all the supplies i needed for storage thanks norrah!
August 23, 2019
Google Public Storage Romeo Morales
Jada gave me awsome help and saved the day in cruntch time💪💪
August 23, 2019
Google Public Storage jada Shells
August 19, 2019
Google Public Storage Lucas Bi
Siquena customer service very great 100% aware of what I needed great job siquena keep up the good work you rock
August 15, 2019
Google Public Storage 저도잇(llullulala)
Jada. Thanks!
August 11, 2019
Google Public Storage Joe Steer
August 7, 2019
Google Public Storage Andrew Martin
A++++ for customer service! Siquena, was very helpful and was even able to get me a unit that was suitable for my needs and within my monthly budget. I was impressed with way she listened to my needs and then presented a workable solution.
August 7, 2019
Google Public Storage Jeffrey Greenstein
I had the pleasure of dealing with Katiria at this Public Storage. She was incredibly helpful in helping me find the best storage unit for the best price. I would highly recommend!! This is my second time getting a storage unit with Katiria and I came back for her amazing personality and willingness to help anytime.
August 6, 2019
Google Public Storage Y Q
Good service from katiria. Fair price
July 27, 2019
Google Public Storage Paige Adabla
Katiria was super helpful with the onboarding process
July 26, 2019
Google Public Storage Damaris Segarra
Excellent Customer service. Very nice ladies.
July 26, 2019
Google Public Storage Carissa Azar
Norrah at Gold Street is a gem! She was so on top of my move in & make sure I got a great deal. Thanks!
July 26, 2019
Google Public Storage Malaika Addae
Isaiah was very helpful and polite when helping me set up my storage unit
July 24, 2019
Google Public Storage 林鼎盟
Katiria makes me has a real good experience
July 20, 2019
Google Public Storage Kashmira Karnik
Spent a lot of money to put my items in a temp controlled unit and the one day I go to get something out the AC is out and there is a massive leak. They should inform renters about ac / temp issues. They were not able to tell me how long the ac was out and when it would be fixed. There is a heat wave in nyc, they should have an up to speed ac and or service center for issues like this since temperature control is a main feature of storage.
July 19, 2019
Google Public Storage Nate Wright
Norah was absolutely amazing and helped me to have my storage here.
July 18, 2019
Google Public Storage Djavon johnson
Public storage at gold was amazing..... definitely a pleasant experience.... NORRAH, EBONY, SIQUENA was very helpful and knowledgeable of my uncertainties.
July 18, 2019
Google Public Storage 10kdonn
Norrah, Siqena, Ebony and Jada was very helpful and amazing great customer service !!
July 18, 2019
Google Public Storage Richie Radek
I love how much they keep this place clean never a time I have walked by or came in and didn’t see someone cleaning or just overall giving best customer service when I came the other day ebony and norah helped me out with a very confusing issue I had So im definitely team them ❤️
July 13, 2019
Google Public Storage Min Z
I had a great experience here with Norrah’s help. It was my first time using a self storage and she helped me with everything from selecting an unit with the right size to choosing packing supplies. I was also very confused about the leasing terms and she explained it to me very thoroughly with great patience.
July 13, 2019
Google Public Storage Kayla Monroe
Norrah was very kind and eager to help me understand how the storage units work, price breakdowns and finding the unit that was most suitable for me. And did not stop helping me until I had all the information I needed.
July 12, 2019
Google Public Storage Kenny B
Norrah Was Very Respectful & Helping Appreciate Her Services !!
July 12, 2019
Google Public Storage Siyuan Zou
Norah was very helpful and patient when I came to the store.
July 11, 2019
Google Public Storage Tatyana Windley
Norrah was very nice, respectful, helpful, and I would always come back again.
July 10, 2019
Google Public Storage LISACLARKE1967
Siquena gave me great customer service and she was very knowledgeable about the units and products that are available. She was great.
July 8, 2019
Google Public Storage Andrew Douglas
Are you kidding with all of these positive comments of this location let me tell you this place is infested with moths, cockroaches, mice & RATS, & anything you store there is their food. Walk in and the moths fly in your mouths! They jacked up the prices 3 times on me. They do nothing to address complaints for forget about it. I just called them 3 times & hear the staff giggling, having a good old time, then they hang up. Next calls go to vmail. Amazing how this place could still be in business but hey - this is America right? No stars weren't an option so I had to choose 1 star to post this. God bless.
July 5, 2019
Google Public Storage Shantal Qualls
siquena was so great on helping me with my new process of moving my things in to start my new journey of moving back home to Brooklyn. Great customer service Thank you !!!
July 4, 2019
Google Public Storage Luther Toston
July 1, 2019
Google Public Storage marielle bingham
Siquena and Norah was amazing very nice and wonderful keep up the good work ladies
July 1, 2019
Google Public Storage Stephen Tan
Siquena was great! Helped me with what I needed quickly and efficiently.
June 19, 2019
Google Public Storage Javier Ortiz
Siquena she is amazing! The service was outstanding. Highly recommended
June 16, 2019
Google Public Storage Michael Vestal
June 14, 2019
Google Public Storage Marcos Abeyta
Siquena was terrific! My wife and I were so indecisive and she had the patience and customer service to find us a unit we were happy with. Completing the rental of the unit was quick and easy and everyone was extremely helpful
June 13, 2019
Google Public Storage Kamani Golding
Norrah was a big help and she explained everything I needed to know so I can move in as easy as possible
May 29, 2019
Google Public Storage Brian Alarcon
Jay gave me great costumer service!
May 28, 2019
Google Public Storage francisco martinez
Very helpful and informative
May 23, 2019
Google Public Storage Carlos Rodriguez
The place is here for what u need storage..the maintenance in building could be better..not talking bout dirty..the workers here are okay and opening times I think should be earlier..at least for any storage place ...
May 22, 2019
Google Public Storage Matthew Goll
Solid service provided by Jay
May 19, 2019
Google Public Storage Lillian Frederick
Jay and Ravon were extremely helpful. They offered me with very useful information on renting a space with Public Storage. Moreover, they were kind and patient as I was very indecisive with what I wanted. Additionally, they created a welcoming environment that was very needed and did an excellent job with the experience at Public Storage.
May 15, 2019
Google Public Storage Justin Sirois
Jay did a great job helping set things up.
May 10, 2019
Google Public Storage Veronika Borchers
I received excellent assistance and helpful guidance. Siquena is a star employee!
May 9, 2019
Google Public Storage courtney a
Wonderful service. Never used a storage facility before, but Siquena was tremendously helpful. Thank you.
May 8, 2019
Google Public Storage Martijn Hermans
Great place, got a nice deal. Helped great by a busy looking Siquena.
May 6, 2019
Google Public Storage Haoming Zhang
May 6, 2019
Google Public Storage Lillian W
Thanks to Katrina. Appreciate her help.
May 6, 2019
Google Public Storage Wenrui Yu
挺不错的,工作人员siquena 很有耐心, five Stars, 👏👏
May 4, 2019
Google Public Storage Matt Thurmond
A few issues: 1) I was quote a price over the phone and when I got to the unit to move in the price increased. 2) After around 5 months, they increased the price significantly. 3) I moved out of the unit on May 2nd. When I moved out, I asked if I would be billed for May and they said no. I was billed for the full month of May, even though they can rent out the unit again starting May 3rd. Overall service at the facility is OK, but the company's lack of price transparency and attempt to squeeze every last nickel out of the transaction and clear lack of focus on customer experience made for more frustration than was necessary. I'd avoid having to store your things altogether if possible, or possibly pay a bit more for a facility with transparent pricing.
May 4, 2019
Google Public Storage Billy Nand
Ashante was very patient with me as she showed me different units and ultimately the one I chose. She was very helpful and took me through the payment process well too. Would fully recommend Public Storage and her.
May 4, 2019
Google Public Storage Nien Lam
Jay was great! Easy and fast.
May 3, 2019
Google Public Storage David Tottori
Margarita was very helpful when moving into a unit
May 3, 2019
Google Public Storage Lexi DeLorimiere
Margarita was very helpful! She offered. great knowledge and service when picking out my storage space.
May 3, 2019
Google Public Storage Becca Tang
Jay gave great customer service!
May 2, 2019
Google Public Storage Erin Rose Bloom
Had the best service from Everton and Siquena!! They worked together to help me figure out the best situation! Easy fast and so accommodating. Thank you guys for making my move smooth!
May 2, 2019
Google Public Storage Anthony Warneke
Katiria treated me very well
May 2, 2019
Google Public Storage Uday Saraf
Everton was great and set me up with a great space!
May 1, 2019
Google Public Storage Nicole Fraynd
Great service from Siquena! 100% Recommended. Very patient
April 29, 2019
Google Public Storage Jaret Insel
Siquena was great
April 29, 2019
Google Public Storage Anastasia Graff
The service siquena gave me was amazing. Super clear and resourceful - full tour and answered all necessary questions.
April 28, 2019
Google Public Storage Roy Reid
Margarita gave EXCELLENT service! Everyone should ask for her!
April 28, 2019
Google Public Storage Tyler Derden
Margarita s very nice ask for here found everything great
April 28, 2019
Google Public Storage Racheal Murray
Margarita, very helpful, ask for her when you come very patient I will be back
April 27, 2019
Google Public Storage Hershel Fried
Margarita was a big help in finding the moving boxes I needed. Katrina helped us earlier in the day while in cleaning out our unit too. Awesome customer service!
April 27, 2019
Google Public Storage Christina Muniz
Amazing and clean! And a lovey staff (thank you Margarita and Karina for the help)
April 26, 2019
Google Public Storage Matthew Cohen
I cannot speak more highly of Siquena. She provided top notch customer service and was able to answer all of my questions. I was going to chose another storage facility but because of Siquena’s assistance, I felt very comparable choosing this location. If you’re thinking about using this location, I highly recommend working with Siquena - 10/10
April 12, 2019
Google Public Storage Nyasha-Harmony Gutsa
Ask for Margarita she did a fantastic job
April 8, 2019
Google Public Storage Valerie Trnka
Everton was very polite and efficient person. He made the experience easier. I appreciated his help.
April 8, 2019
Google Public Storage Gregory Cunn
Very easy and smooth process. Margarita helped me and she was amazing. So helpful. Stress free.
April 7, 2019
Google Public Storage Lee Vickery
Good job margarita
April 3, 2019
Google Public Storage Niya Russell
Came in to look at a specific unit. The unit was not appropriate for my situation. Jay showed me two other units and from there I was able to make a selection. Jay was informative and made the process quick and smooth. Appreciate it.
March 31, 2019
Google Public Storage Teneeshia Davis-Gomez
Margarita is awesome! Very helpful and sweet.
March 31, 2019
Google Public Storage jadore style
Everton was the best love this place !
March 29, 2019
Google Public Storage Rachael Barrett
Margarita was super helpful and this place was a breeze to work with! Found them online, checked comparable spaces, viewed the location and loaded my things in all within a few hours. I completely recommend this location 👌🏽
March 29, 2019
Google Public Storage Kimberly Vasquez
Gary was super helpful and attentive to all of my storage needs. He showed me multiple units to ensure I was happy with the one I chose to store my belongings. Great customer service, he explained the process to me fully on how to gain access to my unit. Definitely would recommend them to anyone in need of storage
March 29, 2019
Google Public Storage ELLIOT BLITMAN
Friendly service 😀
March 28, 2019
Google Public Storage Brian Lemaire
Margarita stellar Cust service. Katiria also
March 25, 2019
Google Public Storage Apollo Peak
March 25, 2019
Google Public Storage Allison Ferguson-Fleming
Siquena was awesome. Very patient and answered all my questions.
March 23, 2019
Google Public Storage T. Jerome Utley Jr.
Margarita was great
March 20, 2019
Google Public Storage Will Lester
Jay was great
March 20, 2019
Google Public Storage Anthony Horth Gallery
So far so great. Katiria has been a great help in finding a storage unit that best fits my needs. She took her time explaining all of the units pricing. The tour well quite informing. The facility is very clean which is so important. I keypad access seems to be quite secure. Overall I give Katiria and Public Storage 2 thumbs up or 5 stars which ever is the better rating. Highly recommended.
March 19, 2019
Google Public Storage Daniel Morales
Jay gave great service
March 19, 2019
Google Public Storage elite jedi star
Great customer service Everton was awesome!
March 17, 2019
Google Public Storage Marika Milien
March 11, 2019
Google Public Storage Cesar E.
Margarita and Siquena provided excellent customer service and answered all my questions thoroughly. I recommend this location to anyone in the local area! Thank you!
March 3, 2019
Google Public Storage Loraine Fox
Magarita is really nice and patient. Everything goes so smoothly. Great experience.
March 1, 2019
Google Public Storage Sara Steward
Margarita was very helpful, knowledgeable and friendly. She gave me quick and efficient service.
March 1, 2019
Google Public Storage Tanicha Brown
Yassssssss margarita was everything ...very helpful and professional
March 1, 2019
Google Public Storage Derrick FG nucca noon
Margarita is the prettiest and has great customer service.
February 28, 2019
Google Public Storage Mikel Laramore Jr
Margarita was a doll and walk me thru everything. Thank you PS
February 28, 2019
Google Public Storage jessica lai
Great service from Siquena, she was incredibly helpful and found a unit that suited my needs. She was also super thorough throughout and made the entire process seamless.
February 26, 2019
Google Public Storage Sophia Chin
I had a great experience. Thank goodness for James. The customer service is great. The manager and the other employees there were very friendly and helpful. They really work hard. I highly recommend this location for your storage needs.
February 23, 2019
Google Public Storage Shanna Stcyr
I recently rented a storage from public storage space, and I have to say the customer service is exceptional. I was very pleased with their level of work ethics. Margarita one of the individual who dealt with me from my first phone call to me moving my stuff their. She waited for me to get there and ensured that everything went according to my needs. She is amazing, and I thank them so much for their patience and assistance. I would recommend Public Storage to anyone looking for long term or short term storage space.
February 22, 2019
Google Public Storage Edward Fligman
Margarita and Siquena both and great customer serviece. Very clean facility keep up good the good work
February 19, 2019
Google Public Storage Louis Ganser
February 19, 2019
Google Public Storage Clare Severinghaus
James was very helpful! Great service
February 18, 2019
Google Public Storage Peter Goetz
February 16, 2019
Google Public Storage Victoria Jann-Lewis
my husband and I moved to Brooklyn a year ago and due to space restrictions (shocking in N.Y., I know) we put much of our belongings in storage. We have dealt mostly with James who has gone the extra mile to make sure the process then, and ongoing, is as painless as possible. He has been helpful to the max and with all the stuff you have to deal with when you move after 32 years in one place, a friendly and helpful person like James, along with the rest of the employees we have dealt with, is so appreciated. It's not the most modern of facilities but it's clean and the employees are very responsive. Thank you, James!
February 15, 2019
Google Public Storage Michael Duffy
Siquena was very helpful, and made the process easy. Thanks!
February 11, 2019
Google Public Storage David Veuve
Margarita was fantastic!
February 10, 2019
Google Public Storage Kory Dayani
Margarita gave me great service. She was awesome!
February 7, 2019
Google Public Storage Teddy Tedholm
Katiria was amazing and helpful!
February 6, 2019
Google Public Storage Chocolate Williams
Siquena customer service was great
February 3, 2019
Google Public Storage Richard Bigg
James was an absolute professional. I appreciate his help and always appreciated his friendly demeanor. A true asset to the public storage team. Thanks James!!
January 30, 2019
Google Public Storage Samuel Elhadad
Amazing service and advice provided by Siquena
January 29, 2019
Google Public Storage joe romeo
I recently rented a unit at this location to store some bags and boxes from my last apt until I move into a new one. Everyone at this location is so incredibly nice and helpful! Nora was especially helpful. She was so informative and professional and left me with no questions at all about what the process entailed. She took me on a tour of the facility covering all the bases. Also, the entire place from the office to the loading dock and the units themselves were spotlessly clean, well lit and easy to navigate. She was also super helpful in offering me anything I might need in the way of boxes, locks or anything else to protect my belongings. All in all I would definitely recommend using Public Storage as there are a lot of other places in the area and I shopped around before choosing them. Great rates, well appointed facilities and very helpful staff.. especially Nora ;)
January 28, 2019
Google Public Storage Jovanna Youssef
January 27, 2019
Google Public Storage beryl benbow
James was a great rep and helpful
January 27, 2019
Google Public Storage Ghrai Harrison
I just started renting w Public Storage and Ashante helped me so much!!!!!!! Great experience!!!!
January 23, 2019
Google Public Storage Alec Resende
Katiria was extremely helpful setting up my new storage space, for a great rate. Got all the moving supplies I needed too. Would recommend for easy storage
January 23, 2019
Google Public Storage Jet Boy
Siquna & Katiria was very helpful and gave me a good price on a unit thanks for everything ladies
January 20, 2019
Google Public Storage Baige Lawrence
OMG this place is very convenient. Siquena provided the best customer service ever. She explained all the details of the storage unit very thoroughly and clearly. I would also recommend this storage if you would like an affordable storage unit with 5 star customer service.
January 19, 2019
Google Public Storage Matteo Kinnicutt
Ashante was an incredible help today! Highly recommend this storage space and the kind employees.
January 16, 2019
Google Public Storage Maliek Sterrett
I recieved excellent service from staff. Ask for James!
January 16, 2019
Google Public Storage Ross Marullo
Awesome service! Siquena was very helpful! She showed me several units until I found one that worked perfect for my stuff. If you need to store anything, I recommend this place.
January 16, 2019
Google Public Storage Jimmy Jenkins Jr.
Katiria was a great help and awesome! Great location!😁
January 13, 2019
Google Public Storage Norma Vasquez
Is very flexible and very comfort for ur furniture. Very nice clean area's and good services.thanks james for all ur helps.🤗🤗😇😇🍪
January 6, 2019
Google Public Storage Jessica Fredican
The unit i reserved is above other units so needs a set of rolling stairs to access, which was not disclosed on the website at al during the reservation. Never had a storage unit before so didn’t know i needed to bring my own lock, which was also not mentioned in the list of things to bring. Also did not disclose that i would have to buy one of their insurance plans. Dishonest and lecherous.
January 5, 2019
Google Public Storage Constance Hardy-Jones
Ashante Was excellent and thorough in her presentation of all available services and selection of space and products available. Pleasant and accommodating.
January 4, 2019
Google Public Storage nicole billingslea
Great customer service
January 2, 2019
Google Public Storage Carlos Gonzalez
My experience here was excellent. Facility is clean, nicely priced than other companies, and in a great location. The staff is very helpful and friendly. Siquena and Katiria, property manager helped us out a lot- giving us a tour of the facility, getting us all set up, helping us estimate the unit I would need and all with a smile on their faces. That’s how all business should be done.
January 2, 2019
Google Public Storage Shallen Vasquez
Clean location and the staff is friendly
December 28, 2018
Google Public Storage Nirco Castillo
Hi Siquena, was very helpful and accommodating when showing me all my storage options.
December 24, 2018
Google Public Storage von von
Sneaky on prices
December 24, 2018
Google Public Storage Jonathan Lopez
At public storage I met one of the most exceptional and kind individuals her name was Siquena
December 22, 2018
Google Public Storage Catresha Robinson
First time storage client and I received amazing customer service from James he was super professional and helpful I am so happy I choose to go with this location
December 21, 2018
Google Public Storage Victor Gomez
Norrah be so nice!
December 20, 2018
Google Public Storage Edward Voluntad
Siquena n katria were very ple Ase Nt w Ith their presentation in regads to the servicei needed. There were very knowedgable when it came to te fscility
December 18, 2018
Google Public Storage Tom Crandall
Katiria was very cordial, efficient and helpful.
December 4, 2018
Google Public Storage JR CARTER
Not a fan
November 28, 2018
Google Public Storage Jeremy Bloom
I've had a wonderful experience with this facility. Very clean and great staff, especially Katiria.
November 27, 2018
Google Public Storage Autumn Stein
My experience here was excellent. Facility is clean, nicely priced I comparoaom to other companies, and in a great location. The staff is very helpful and friendly. James helped me out a lot- giving me a tour of the facility, getting me all set up, helping me estimate the unit I would need and all with a smile on his face. That’s how all business should be done.
November 20, 2018
Google Public Storage Patricia Laws Locicero
I was pleasantly surprised by how professional, friendly, helpful, and patient the staff was. (Customer service can be a mixed bag in BK.) The place is immaculately clean and safe, their policies are clearly explained and sensible. They also have the best storage prices I've seen in Brooklyn, which is a huge plus. Thanks for your help, Laura and associates!
November 11, 2018
Google Public Storage Leon Ng
Good location.
November 10, 2018
Google Public Storage Antoinette Kenmuir-Evans
James is so helpful, pleasant and professional. He remembered me and my sister by first name after only meeting us once and went out of his way to help us! He should be the manager!
November 6, 2018
Google Public Storage Ken Kanashiro
Siquena helped me out and made sure I was happy with the unit, and showed me the various options. She made sure that the pricing, hours, and options were clear, and I was super happy with how quick and painless the process was! Upon loading my storage unit, I realized I'd need more room, so Erica helped me pick out a second storage unit, and she also provided stellar service. I am super stoked that the facility has a covered loading dock as it was POURING rain the day I finished moving, and I could keep my stuff dry as I unloaded. Very impressed overall!
October 31, 2018
Google Public Storage N'namdi Andersen
Amazing customer service. Came here for work for a couple of consecutive weeks & each time I was met with a smile from every employee and they were always available to answer all of my questions. It always made my day to come here!
October 30, 2018
Google Public Storage Ruby Lee Andino
James was the best and very helpful and professional.
October 25, 2018
Google Public Storage Michelle Shiho Schafer
I have been keeping my stuff at downtown brooklyn public storage for two months now. James has been so incredibly helpful! I am very grateful for his expertise.
October 21, 2018
Google Public Storage Madam Ambition
Erica & Siquena really helped me out with making the perfect choice in storage for my things.
October 17, 2018
Google Public Storage Mark Forlenza
I needed a storage unit on the fly and Siquena saved the day. Everyone was extremely helpful and accommodating. It's a super clean facility in a great location.
October 16, 2018
Google Public Storage mary ancel
Laura and James were very helpful - smooth sailing to both open and close this unit. Great facilities and service!
October 15, 2018
Google Public Storage Reggie Johnson
Great team. Norrah answered all of my questions and was both professional and extremely helpful. I highly recommend this location.
October 15, 2018
Google Public Storage Namu
I made sure to move out on 8/31 to not pay for another month. I vacated the unit and checked with the officer there. A month later I receive a bill for another month of $127 saying that I moved out on 9/4. This unpaid bill is now transferred to debt collection agency, ruining my credit. I make several phone calls only to hear that "it's my fault for not making sure that I receive the end of service email and that it's in my lease." I emailed them; they give me head quarters number; the customer rep there isn't helpful and ascribing responsibility to "the local manager." I called them, and she's deferring responsibility to her superior, who will "decide" if she can override my balance. You can imagine my frustration at their lack of taking responsibility. It's as if, oh, you were once our customer but now that you moved out, we don't care anymore. Don't use them.
September 27, 2018
Google Public Storage Santiago Leyba
Gold st. Public Storage has such friendly and helpful service, Katiria is a sweetheart and makes my customer experience so much easier and pleasant! I recommend this facility to anyone looking for storage rates at a great price.
September 18, 2018
Google Public Storage Shehan Jay
Great staff and service! Katiria was very professional and gave me all the information I needed. The space is clean and well maintained as well.
September 13, 2018
Google Public Storage The Church of Jesus Christ the Solid Rock
I rented a storage space the other day, and the service provider Norrah was great. Her services are phenomenol. She was very helpful, and gave me a very good deal. God bless her, and I would recommend her office to anyone. Thank you Norrah, you deserve a promotion.
September 9, 2018
Google Public Storage Corey Cofield
Good service
September 2, 2018
Google Public Storage Sophia Voines
Awful service , high prices. Half the price across the st at American for the same space
August 28, 2018
Google Public Storage Daniel Frey
This storage location is very convenient and the workers are very professional and helpful. James helped me set up my storage locker and it was really easy.
August 24, 2018
Google Public Storage Jose Martinez
Norrah was the best employee. Great attitude, energetic and polite!!!! Thank you so much you made this so easy!!!
August 22, 2018
Google Public Storage Samantha Klitenic
I stopped in to learn about and rent a storage unit. James walked me through everything patiently and was so helpful! He answered all my questions thoroughly and is very knowledgeable about the facility!
August 22, 2018
Google Public Storage Jake Fleischmann
They store stuff
August 6, 2018
Google Public Storage Brianna Williams
July 30, 2018
Google Public Storage Matthew Nayer
James was very helpful. Highly recommended.
July 29, 2018
Google Public Storage Lauren Prial
Great experience! We were in and out in 15 minutes and James helped us find the best possible deal for our moving supplies.
July 28, 2018
Google Public Storage John Piotrowski
Katiria was awesome
July 25, 2018
Google Public Storage Taylor Platt
I had a great experience getting my storage unit at the 269 Gold Public Storags location. James provided excellent service, making sure I got the right amount of space for my belongings by showing me multiple units. He was incredibly helpful and I feel confident storing my items. Seamless experience, thanks James!
July 23, 2018
Google Public Storage Tiara Martinez
Katiria was beyond helpful, super sweet and just an overall pleasure to work with! She was able to help my husband and I find a storage unit that fits all of our stuff comfortably for the same price as a much smaller unit. Definitely ask for her, but her whole team seemed chill too and ready to help 💕
July 22, 2018
Google Public Storage Jeronda Richardson
Excellent service by one of the property managers Starasia
July 21, 2018
Google Public Storage Chris Su
Laura was very helpful, showing me 4 different options that could work for me. ALWAYS go in to see in person - every unit varied by proximity to lighting (some were very dark inside), dimensions (yes - two units both labeled as 7x10 just means they are 70 sq ft, one could be a skinny long rectangle and the other more of a square), what type of climate control (some floors had AC and some floors had heat, but not both). Laura patiently waited as I took pictures and paced to measure each unit, until we found one I liked. The facility was clean, I saw at least 10 dollies lined up for customers to use for free, and they sold boxes and packing materials. All in all, I would recommend this location.
July 18, 2018
Google Public Storage Latoya Herring
I went in to get some moving supplies and James helped and took his time explaining all of their supply options and deals. I could only carry so much alone, but I'll definitely be back.
July 15, 2018
Google Public Storage Michael Fasua
Erica's attitude towards her work is on a completely different level and I'm sure she's a valuable member of the customer service team.
July 13, 2018
Google Public Storage hannah rogers
July 12, 2018
Google Public Storage Brandon Marshall
Katiria was amazing!!!! Superstar
July 9, 2018
Google Public Storage Jennifer Mickler
I went in on Friday to rent a unit so that I could guarantee the space for when I need it, July31-Aug 31. I had a promo and paid $1 + $24 administrative fee when I was there. I was never shown the unit, but you advertise that this building is climate controlled, so I assumed that wasn't a blatant lie. I was also told that I could keep the lock on until I needed to move my own things in and switch it out with a lock of my own. This was the second blatant lie I was told. I received a call on Saturday saying I had to come in and put my own lock on the unit. Yesterday, I went in and this is where all of the false advertising really started to unfold. A woman brought me upstairs to my unit to exchange the locks. I asked if the building was air conditioned because it felt like we were flying close to the sun it was so hot inside. She said it was. By the time we got over to the unit, I was dripping in sweat and I said there's no way I can store my things here, even for the short time I need the space, because the brutal heat was going to ruin everything. We got back downstairs and they looked into helping me AFTER telling me that I would need to come back tomorrow. It was 4:45pm and the place closed at 5:00. There was no one else there, so I can only assume they didn't feel like helping me in their last 15 minutes. One of the women working yesterday told me, "I'm not supposed to tell you this, but there's really only 2 floors where the air works." There was a unit available on one of them, but they said they couldn't give it to me without me paying for full month, even though I don't need to move in until July 31. They said the promotion I paid wouldn't be able to be transferred. I said there must be a way to override and accommodate because, again, I was never shown the unit when I signed up on Friday. I never would have rented it if I knew your climate control was false advertising. So then I was told, "well we could help you but he (referring to the gentleman who rented me the unit) would get in trouble, so do you want to do that?" I said, I am just trying to rent a space for one month where my things won't get ruined because of the heat. They told me they didn't have the power to override the system and the DM (I am assuming some sort of manager???) was out of town. I asked when that gentleman would be back and they said they didn't know, but maybe Wednesday. Another lie from this business. People don't take vacations without telling the rest of the staff when they'll be out/back. Then, they said there was someone they could call for assistance and went to make that call in a back room, with the door shut, so I have no idea what was discussed and said about me or the situation at hand. In the end, I was so frustrated and tired of being lied to over and over and over again, so I just had them vacate the unit after 2 days and never even moving my things in.
July 5, 2018
Google Public Storage Lisanne Norman
Great service. Clean units. Erica is terrific.
July 3, 2018
Google Public Storage 3bwarwick
July 2, 2018
Google Public Storage Ruben Rivera
I was in need of a storage so I got one here but they never told me what time they close and I only had it for 2 days and never got to move my things in there it was a emergency move and they was close after I told them what was going on with my situation i had rent a uhaul for a longer time and rent a different company storage uhaul storage is great they person that was show me around was not talk about the lease arrangement go so now I'm a Very bad Situation they will not refund any money back even if it for on 1 minutes I will Never come here again or recommend people
June 30, 2018
Google Public Storage Nicholas murphy
Eirca! 🍧🍸angels
June 29, 2018
Google Public Storage Victoria Anntonietta
James is the best! He made what would have been a tedious and nerve wracking experience so simple & easy.. it was fun. Thanks for the 5 star service. This is why I love public storage.
June 29, 2018
Google Public Storage Milton Rogers
James was a wonderful help today when my sister and I came in to get a storage. He was very helpful and knowledgeable about this location.
June 29, 2018
Google Public Storage Shar T
Great location and friendly staff. James is so helpful and courteous
June 23, 2018
Google Public Storage Mike Roam
Laura was very helpful, explained everything carefully including the differences between the elevators, let me switch from one storage room to another and then back, and helped me add extra friends & family to my list of authorized users. Thanks!
June 23, 2018
Google Public Storage Alex Chen
Excellent customer service. Highly recommend James!
June 22, 2018
Google Public Storage Thomas P
My man James helped me out and gave me a good deal!
June 16, 2018
Google Public Storage Christopher Live
June 3, 2018
Google Public Storage Wilfredo Hernandez
Public storage unit is very helpful staff and management are very happy and willing to help you and go above and beyond to assist you in any need that you may need I have been using this storage unit for about a year now and cannot complain about anything other than the creepy hallways that has motion light sensing
May 24, 2018
Google Public Storage Mouna Soualem
Daina.T was great, completely disponible and efficient, she made everything clear and was really patient with us. Smiling and super nice. Very professional.
May 22, 2018
Google Public Storage Hugh Zhao
Great service and staff, had everything I was looking for for my move.
May 12, 2018
Google Public Storage XUHUI JIN
Daina is such a good officer. I came in late and changed the lock for three times. She was patient and waited for us till 8:20PM.
May 10, 2018
Google Public Storage Cassidy Haney
Worked with Katiria & James - they were incredible. Super helpful & kind. Would always recommend their service & facilities.
April 28, 2018
Google Public Storage fiona cornibert
Amazing customer service, so helpful Thanks Shaniqua
April 9, 2018
Google Public Storage The Bush Doctor Juice Bar
I am now editing my review, my original review was a two star complaint about their prices increasing and no breaks in cost for longevity customers like myself. However due to my review, Public Storage personnel, has reached out to tell me they have reduced my storage price by $69. I must commend them for first reviewing their reviews, their customer service response and for them giving me a direct contact in case any other problems occur with their service. The young lady who reached out to me obviously was will trained in customer service. Thank you, Public Storage and just a reminder the cheaper prices, produce and keep more customers.
April 7, 2018
Google Public Storage Kristine Eizeldin
Today I checked in and Kayla gave me absolutely outstanding service . I’m usually a frantic person when doing something new and this is my first time ever using a storage unit . But with her time and patience she assured me that my items will be safe and secure . Thank you public storage for having wonderful people like Kayla on your team .
April 4, 2018
Google Public Storage Thomas Yang
Clean space, very friendly and fun staff!
March 31, 2018
Google Public Storage Michael Ortiz
Very quick and professional. Nakia was amazing. I needed a quick storage space solution while I do renovations to my apartment and Nakia had me in and out in no time while explaining everything very clearly.
March 28, 2018
Google Public Storage Jeffrey Harrington
Excellent location. Came here to get moving supplies. Isaiah was very friendly and helped me strategize on the supplies I needed. Would recommend!
March 24, 2018
Google Public Storage Hayley Anthony
Went here to get moving supplies. Great service from the staff here. Sales floor was clean and well-organized. Totally fair prices on storage too.
March 24, 2018
Google Public Storage J Perez
Best customer service. Nice, clean, friendly staff. Especially Nakia thank you
March 16, 2018
Google Public Storage Susan L
They were very helpful and thorough in helping me through the process of renting a storage unit.
March 13, 2018
Google Public Storage rinze van brug
what amazing people they could be not be more helpful! and beyond affordable they show me all the different options
March 9, 2018
Google Public Storage Christina Megill
I have not moved in yet, but my experience at this Public Storage today was 100% positive. Isaiah, Betsy, and Nakia were all incredibly helpful and patient with my slow decision over what size unit to rent. I hope my move in day is just as pleasant.
March 8, 2018
Google Public Storage Gregory Thomas
The staff is awesome.
March 6, 2018
Google Public Storage Jorge Soto
March 3, 2018
Google Public Storage DeeJay chriss
Excellent environment with amazing staff nakia, katiria, and betsy
February 28, 2018
Google Public Storage Leonardo Harris
Katiria has always helped me. Whenever I have any questions she is always glad to help and answer any questions. All the staff at this are great
February 28, 2018
Google Public Storage Jenelle Williams
It was such a pleasant surprise the service I received at this location. The young man Isaiah was so helpful and he well aware of what the company had to offer. I had so many questions being that this was my first time using public storage, but he was so informative. We need more places with service like this!!!
February 28, 2018
Google Public Storage Neal Daniels
Great staff, especially the Manager Isaiah. He was extremely helpful in answering my questions and providing valuable customer service.
February 28, 2018
Google Public Storage Riot Riot
February 4, 2018
Google Public Storage John Robinson
January 28, 2018
Google Public Storage Jose Lopez
Jerae and raven was spectacular in helping find the necessary space for my items. I wasn’t satisfied with my initial reservation and they took the time to help me find what I was looking for. Despite the heavy influx of people at the time they were great as a team and multitasking.
January 14, 2018
Google Public Storage Lucas Moline
Awesome service! Nakia was helpful and informative. Thanks!
January 13, 2018
Google Public Storage G G
December 30, 2017
Google Public Storage Laura Perez
After researching several storage places in my neighborhood, I picked Public Storage because of their customer service. They're excellent, especially Nakia. I got a call from her about 10 minutes after I reserved my storage unit online, asking if I would come in so that she could show me the unit. She walked me through all the paperwork and was incredibly helpful, patient and nice. Thank you Nakia! You made my day.
December 27, 2017
Google Public Storage anthony martinez
Raven and staff was very helpful and awesome. Looking for storage please come here! They are the BEST!!!!
December 22, 2017
Google Public Storage Casey Winter
Easy online reservation system and onsite check in. Betsy helped me, she was thoughtful and through, a bonafide star
December 17, 2017
Google Public Storage P. J.
This place is always filthy. They are a detriment to the neighborhood.
December 2, 2017
Google Public Storage Salah Hawkins
Nakia and her team provided excellent service. She was very friendly, communicative and knowledgeable about the service I needed and ensured that I received the space I needed.
November 26, 2017
Google Public Storage Diane Jones
Shelbi is amazing! She is personable, knowledgeable and informative. I’m so glad I had the opportunity to work with her.
November 23, 2017
Google Public Storage Ilana Finley
Great location near my apartment. Rae helped me find the best size storage for my stuff and. Quick, easy, friendly and clean.
November 19, 2017
Google Public Storage Karina Fortunato
Great customer service skills.
November 18, 2017
Google Public Storage FMC DOLLA
Went to public storage in search of some boxes to move my stuff. The employees who assisted me with my experience were Raven and Nakia. Their customer service was phenomenal and I'd definitely recommend this location and those associates to all of my friends. Walked out of public storage with a new outlook on shopping for moving supplies. Thank you Raven and Nakia for your very hospitable service.
November 10, 2017
Google Public Storage Tamnia Ospina
I had a Great experience at this location a young lady by the name of Nakia was very helpful, patient, and over all pleasant to speak with. I recommend this location it was very clean and neat. The rates also accommodate my needs. Don’t forget to ask for Nakia if you want the best cutomer service.
October 19, 2017
Google Public Storage Sareena Titus
I was looking around all day for a reasonable unit. I was so exhausted when I call this facility. It was the last one of the day and needed to move in the following day. When I called I spoke to a Rep. by the name RAE. She was so pleasant and full of energy over the phone that it gave me what I needed to push forward. Upon arriving , she was very patient and eager to help find the unit that would accommodate me. I was happy leaving there and moved in the following day as planned.
October 5, 2017
Google Public Storage Christian Medice
I went here at least 5 times buying supplies for a big move. Nakia and Katiria were EXTREMELY helpful and nice. I would drive from east village all the way to downtown Brooklyn just to buy my supplies there. Amazing customer service.
October 3, 2017
Google Public Storage Sandra Fernandez-Rankin
Rae was very professional and courteous. Made the process quick and painless . Thanks!
September 7, 2017
Google Public Storage B.U. Biederbeck
Nakia was most helpful with making my transfer between existing and new storage unit smooth and easy, and had fantastiv patience with all my weird questions. I highly recommend her for her friendliness, and professional manner!
August 31, 2017
Google Public Storage Mike K
Great space and excellent customer service. Staff at this location are awesome! Rae and Nakia were the ones who helped me and they were extremely helpful and friendly. Definitely the goto storage unit in the area.
August 13, 2017
Google Public Storage Whitney Smith
Nakia gave excellent service!
August 9, 2017
Google Public Storage Wenrui Zhao
Latricia is very helpful through my moving process, I'm really appreciated her help
August 7, 2017
Google Public Storage Idiris Alaka
This Public Storage Unit was awesome, they all were very helpful and made the process very easy!!! I would highly recommend this location to anyone who lives in Brooklyn!!!! And Nakia was the best, thanks again for all your help!!!
August 6, 2017
Google Public Storage michelle lin
Nakia was so helpful, patient, and informative as she showed us many units, provided value-adding tips on packing and moving, and gave us all around 5-star customer service. Moving and storage can be a pain but I felt like we're good hands with nakia!
August 6, 2017
Google Public Storage Rajonna Lewis
Great job Nakia at 08110
July 31, 2017
Google Public Storage Nick Berube
Great experience with amazing customer service. Had Nakia go above and beyond for us while we moved our my apartment in the 11th hour. Thanks so much, would recommend for sure.
July 9, 2017
Google Public Storage Eric Colton
I got excellent customer service here that went above and beyond the call of duty. Highly recommend! It was moving day for me, and due to earlier difficulties, I arrived right before closing with only 15 minutes remaining, and a pickup truck worth of stuff to move into my new unit here. While I didn't have any available backup plan and clearly just ran out of time, Nakia made sure I could still get my stuff in even though I really was just too late. She and the staff saved my day! Can't say enough good things about them.
July 7, 2017
Google Public Storage Kat Juse
Not 24 hours i pay alot of money for them to close early? It's hot DISGUSTING employees are idiots morons always on their phones liars .
July 4, 2017
Google Public Storage M J
June 26, 2017
Google Public Storage Cristina Panting
Great customer service. Diamond and her co-worker the day I came were very helpful and friendly. Moreover, they were really resourceful in helping me with the moving boxes I purchased. Keep up the good work ladies!
June 10, 2017
Google Public Storage Jason T
Nakia and Katiria are the greatest sales reps I have ever met. They were courteous and professional. Nakia provided me with all the information about the units that I needed to know, while Katiria sold me 30 card board boxes. They are so friendly. I would highly recommend this public storage to all. Thanks for being so helpful!
May 11, 2017
Google Public Storage Bourne Wang
Awesome service!
April 23, 2017
Google Public Storage Fees Johnson
Kleilin was so nice and welcoming. She helped me with my merchandise ( boxes and other things ) and told me the best places to eat in the area. She even wrapped my things to make it easier to carry and maneuver. I really appreciate her consideration and willingness to help me.
March 24, 2017
Google Public Storage Mr. Howard
Loved the professional, casual, humorous, knowledgeable, policy guideline explanations by Saige, Adriana, and Kleilin today Friday, in preparation for my March 31st move in with the use of the Public Storage Facility in Brooklyn Heights! 5 Star service all the way!
March 3, 2017
Google Public Storage jerome enwonwu
Saige and Sade were really awesome and a joy to deal with. Highly recommend!!!
February 13, 2017
Google Public Storage Keisha LilBrother
January 10, 2017
Google Public Storage Maxwell Graham
Great customer service! Olivia is excellent. Katiria is excellent. My stuff is well cared for at a reasonable rate! Thanks.
November 5, 2016
Google Public Storage Ivan Zhang
I have never seen this level of service before, and hope to never again. If I could give zero stars I would because there is not a single positive thing about this company. Would not give us more than one cart to move our stuff even though we were the only people in the entire facility. The online payment system is buggy and double charged us. Every single interaction with an actual person made you wish you hadn't. And they try to up sell you on random things by saying it's required even though it's not. Used them for 2 months, would not use them ever again.
October 2, 2016
Google Public Storage Temitope S
This location is a winner for me. Great customer service too. I changed my appointment a couple of times and when I finally decided to show up on the Ist of October to move in my stuff I got a pleasant surprise. Davene and Saige are the true definition of Quality customer service. They helped me view a couple of vacant storage units till I finally found the one I liked. Very professional staff, very patient team and very courteous too. Kudos to the Management team that hired and trained the people in this storage location.
August 3, 2016
Google Public Storage Nick
Staff is great, location is very secure BUT: far too expensive.. every six months there is a huge rent increase. I can get a better deal walking in off the street than having been a long time customer The hours stink. I find it really hard to get to this place between 9:00 AM and 5:00 PM - Why aren't they open from 8:00AM to 8:00 PM ? My last Public Storage location was 24-7, the hours of this one stink.
June 16, 2016
Google Public Storage MOISES RODRIGUEZ
June 7, 2016
Google Public Storage rafael silva
am really apriciated with aris and nayelys good services at public storage thanks guys
June 3, 2016
Google Public Storage Gannon Hall
What a great experience! My sales manager Paul was super helpful and friendly, even after I flaked on our appointment the previous day. Since I made my reservation online I qualified for a big discount, but since I I wasn't able to make my appointment I figured I wouldn't get it. Paul not only got me that discount, he made sure I qualified for the Memorial Day sale as well. He didn't have to do any of that, but he went out of his way to make sure I got the best deal possible. It's rare you get that kind of customer focused service these days. Kudos to Public Storage management for fostering that kind of culture and kudos to Paul for being such a generous and helpful guy.
May 12, 2016
Google Public Storage Bernice Rodriguez
The only reason I like this place is because of Paul he made everything easy and he explain to me everything in details. Paul is very good in what he does 5 stars for paul.
May 5, 2016
Google Public Storage Brandon Passarelli
April 24, 2016
Google Public Storage Duben Canales
I don't care about cust service wether it's good or bad. I care about convenience and this place sucks, especially if you work regular hours plan on never seeing your stuff again. They could at the very least have extended hours of operation on the weekends since they are so limited during the week. I would have moved my stuff out long ago if I could actually get in there when they're open without taking a day off work.
April 17, 2016
Google Public Storage Angelica Nieves
Paul and Adriana are so helpful, I was having a bad day and they changed that by providing outstanding customer service I would recommend this place to friends and family.
March 4, 2016
Google Public Storage Ann Olive
The customer service was above board.
February 27, 2016
Google Public Storage Anna ol-uk
the worst storage ever !!!!!!!!!!!! Very high prices for small spaces. Short hours of operations. And some of the staff are very unpleasant. And I have experience with other places , so I know what am I talking about. When I went to Manhattan Public Storage and the Fox storage in LIC they were really suprice about prices at this storage. If I could I would give them zero stars. Hate this place.
February 16, 2016
Google Public Storage Gabe Smith
Paul was great. Everyone was very helpful.
February 12, 2016
Google Public Storage daniel treymar
I came into this public storage to pay my fathers bill, the workers here are great they always happy to help. Thank you Adriana and Paul. The property manager Katiria is always lovely too. Thanks again guys!
February 12, 2016
Google Public Storage aaron hulsizer
Really helpful staff! Particularly Paul and Adriana!
January 22, 2016
Google Public Storage Ariel Luna
Great customer service!
January 12, 2016
Google Public Storage Dora Pompey
i was already an existing customer at the location Adriana helped me out today to get another unit because I am redoing my place. I rented the 10x10 and bought about 30 boxes. Adriana was a great help thanks for everything. This is a really great location!!
November 3, 2015
Google Public Storage Premier Paralegal
At last a storage company with great customer service! I only have one complaint, Adriana and Keyanna should be working for my company here at Premier Paralegal LLC. These ladies were great, very effiecent in the entire process and I left out of there feeling satisfied with great service and money well spent. The place is clean and easy to access. Thank you girls for your proffessionalism the those lovely smiles keep up the great work. Vaughn G
October 10, 2015
Google Public Storage Paul
Had a great experience storing here the staff was always very helpful and friendly especially Alize and Adriana!
October 6, 2015
Google Public Storage Teresa Butler
I was having a problem with my storage payments on auto pay, Ms. Orquidea was so helpful and very understanding. I was all paid up and she gave me the proof of payment I needed, by providing a receipt that had my payments. She was awesome and saved me a huge headache
September 30, 2015
Google Public Storage Kenneth Mobley
The ladies at the desk Adriana and Orquidea are great very helpful, thank you ladies!
August 29, 2015
Google Public Storage Carol Baker
Great service knowledgeable friendly safe trendy area one stop shop and Monique the property manager was phenomenal
June 30, 2015
Google Public Storage Shannon Rivera
I promised Monique I would make this review and I'm just getting around to it now property is extremely clean monique was very helpful and she also help me with my move
June 30, 2015
Google Public Storage Shaun Bonefont
Very Clean space, friendly staff, perfect Spot!!! Would highly recommend.
June 30, 2015
Google Public Storage Calvin Coats
Super clean and convenient location if in Brooklyn. Staff has always been friendly and helpful. They even told me about specials that I wouldn't have otherwise known about.
May 1, 2015
Google Public Storage Giselle Trent
My move in was seamless, even when I had to change to larger unit on the same day I moved in! Katiria and Adriana were not only extremely helpful but also very nice.
April 25, 2015
Google Public Storage Tiffany Choy
The girls at the front desk are always so helpful, I really appreciate the help every time I come in and pay my bill. Wonderful service is hard to find especially in NYC. Lol! Thank you lovely ladies (wish I remembered all of their names)
April 25, 2015
Google Public Storage Sunnie S
My only experience with this facility is with communicating with Katiria. She is both friendly and professional. She is an excellent representative for Public Storage - I believe that she should be promoted to a managerial/training position. Katiria is a great asset for Public Storage. I do not have a storage unit at this particular facility but she has assisted me with my unit at another facility in another state on more than one occasion.
March 23, 2015
Google Public Storage Clarice White
First of all I was late to my appointment, and although I did give a courtesy call before hand, Katiria was absolutely wonderful. Her customer service skills are amazing and she and her entire staff were all very nice. Katiria was informative and knowledgeable of the companies polices and procedures I would recommended anyone that's looking to store things away to check out The Public Storage on Gold Street.
March 22, 2015
Google Public Storage Scarlet Johanson
I went to Public Storage today at 269 Gold Street and the experience was one of the best business experiences I had in a long time. The Sales Associate Monique made that all possible. Monique was very pleasant, friendly, compassionate and informative. Any questions that I had Monique did not hesitate to answer them. Monique posses a rare form of customer service that, I have not seen in awhile. I just want to thank Public Storage for having such a beautiful person like Monique on there team.
March 16, 2015
Google Public Storage Jimmy Rivera
If you're storing at the Gold Street location "you gotta go to Mo! Gotta go to Monique!" She was wonderful her customer service was A+. She could read that I was stressed about my move. She told me not to stress and that she would make my move-in stress free. She saved me money with a sale on my space and boxes. Showed me how to fill my space correctly. Her property is clean, well lit, and convince to most trains. I trust my items to Public Storage especially knowing Monique is there running the show. Thank you Monique.
March 15, 2015
Google Public Storage Fats Bigga
I recently stepped in just to get look around and get some prices and a lady by the name of monique (i think) helped me out. All i could say is she was awesome. I ended up renting a space and that wasnt my intentions. She was jus so welcoming. I love it!
March 11, 2015
Google Public Storage Edythe Jason
My experience with Adriana here at Public Storage was excellent. She took great care in making every effort to ensure that we understood everything about using Public Storage! Thank you Adriana!!!
February 20, 2015
Google Public Storage Powers Pleasant
To whom it may concern, Property Manager Kitiria was very personable and extremely helpful, as well as patient and professional. She made what started out for me as a very stressful day, into an easy one. She assessed the volume of my items, while they were still in the truck. This helped me to select the best size room for my belongings. She was very accommodating and gave me lots of information and choices so I could make the best decisions for my belongings. I would definitely recommend Public Storage to my friends based on the excellent treatment by Property Manager Kitiria. Powers Pleasant
January 19, 2015
Google Public Storage Marsha daniels
recently stopped in, due to my boyfriend having to go away for work and we needed a convenient inexpensive storage unit. The staff was welcoming and warm We worked directly with monique, who was friendly, informative and energetic. She showed us multiple spaces and gave us great packing ideas to maximize our space. We didnt rent that day, due to us shopping around but we've made a decision n nothing compared to the service and experience here.
January 14, 2015
Google Public Storage Jade Robinson
My mom has a unit here and every time I go to the location the girls in the office are always so nice and pleasant. Katiria and Adriana are always so helpful. Thanks girls for everything.
January 7, 2015
Google Public Storage Alexandra Jordan
I loved the service in this location. The girls were so helpful explaining how I should pack my fragile items. I will return for more packing supply in the future.
December 26, 2014
Google Public Storage Rasheda Howard
Very clean location I've been in some pretty horrible storage places. This is clearly thee best one. They inform you of everything and the staff is super knowledgable! Love this location, great for long term and short term use.
December 18, 2014
Google Public Storage joie ocean
I love this location, The girls at the front desk are really pleasant and helpful as can be. Gold St public storage is really the way to go! Thank you ladies for all the help & great customer service :)
November 10, 2014
Google Public Storage Pasquale Bianculli
We have used this storage space for over 2 years now. I am so impressed by the staff (even attentive when busy!) and the cleanliness of the facility. We hardly visit the space, but when we do there are no signs of bugs, vermin or even dust. I am impressed. The facility we used before was terrible and will remain nameless. Our bin lock had been tampered with and a homeless person was changing his clothes a few bins from ours! i love New York, but this was a bit extreme. Very happy with Public Storage facility.
November 4, 2014
Google Public Storage Siquena Dryden
This is a GREAT place to store, My Husband & I Needed Boxes and Ended up renting a small space with Them. Katiria and Adriana Helped Us with The size we needed because We're definetaly Storage Virgins (Haha). We ended up only needing a 5x5 space for just about 20 Boxes of Things that were taking up the little bit of space that we do have in our apartment. They estimated the size and it was PERFECT as well as selling us their super sturdy boxes. (Which were wayy better than the home depot ones we were originally going to go with!) The girls were Super Nice and Knowledgable and Theres nothing I love more than Great customer Service!! Thank you soo much Ladies!! :)
October 22, 2014
Google Public Storage Candice L
October 21, 2014
Google Public Storage J George
Great job!!! Keep up the good work!!!
October 18, 2014
Google Public Storage Manuel Gil
Great experience Olga and Adriana were super helpful. They were both very knowledgeable about the type of boxes I needed and the amount I should buy. They were correct about the amount of boxes I would need to pack. Next time I will go straight to them for help.
October 4, 2014
Google Public Storage Tony
HIGHLY RECOMMENDED! Great Service! Great Staff! Secure and Safe! Everything you need in spot. I have no clue what I was doing however after meeting OLGA, I was lead to exactly what I needed and could afford! Thank you for the amazing experience and I wish more business and friends to come ya'lls way!
September 26, 2014
Google Public Storage Nassa Naree
adrianna, olga and danzi were all very helpful and informative. made the experience a breeze.
September 6, 2014
Google Public Storage Nayeem Mian Siddique
Awesome Experience! Olga And Adriana Were Great! They Love Their Job And IT Shows... :-)
September 6, 2014
Google Public Storage Through my eyes Learn
The staff helped me so much when I walked in to simply buy three boxes. The girls working there ended up breaking down what I was going to pack and even showed me how I should pack my chinaware. The next time I need packing supplies I will be sure to come back to this public storage location. Great Staff.
August 25, 2014
Google Public Storage Xavier García
I went to buy a few boxes since I'm moving to the west coast and I needed help figuring out what type of boxes I should buy. The moment I entered the office I felt relieved just by seeing all the different options I was given by the girls. I decided to buy a combo of boxes mixing up the sizes and I ended up sending a friend to buy some boxes for his business as well. Olga, Adriana and Katiria were such a big help.
July 21, 2014
Google Public Storage Kyle Jones
I had a great experience at Public Storage. I was abruptly evicted and needed to find a place for storage that was close to the area in which I work (downtown brooklyn). The service was great from both employees (Adriana & Olga). It was an easy purchase, my space was exactly what I needed, very pleased with my purchase.
June 28, 2014
Google Public Storage John Vielot
Public Storage Gold Street literally saved my life. Great customer service. See Olga, Katrina or Adriana
June 19, 2014
Google Public Storage Minetta Plummer
I really like this storage facility. The staff(Betsy and Katiria) are very helpful and courteous.I have been renting for over 6 months and my experience there has been a good one. I would highly recommend it. I got a great deal on a room size space too.
May 25, 2014
Google Public Storage Edward Estrada
My experience at Public Storage was awesome. Olga & Adriana where extremely knowledgable, helping me find the right unit for my needs which resulted in saving me money. If you need to store your stuff, I would suggest this location.
May 22, 2014
Google Public Storage Rudy's Moving Company
good place to purchase moving supplies for last minute moves.
May 16, 2014
Google Public Storage Lucas Moline
its was awesome! everyone is great and helpful! Adriana is amazing!
May 16, 2014
Google Public Storage Matias Iribarren
Great service. Wrote down everything! I won't get lost ever !
April 30, 2014
Google Public Storage christopher terrell
Katiria, Betsy and Fabienne are the best, superb service, well done guys!
April 27, 2014
Google Public Storage Funmi Okusi
I had a space at this location for about 2 years and I've never had any issue, the staff are always helpful. I lost my keys and needed a locksmith, the property manager Betsy Fabienne was so patient and so helpful. I would totally use this location again of needed.
April 24, 2014
Google Public Storage appleifc
I have had a unit at this public storage for a while from the first day Katria and Besty have so helpful with the ENTIRE PROCESS. From explaining all your options on the storage unit, options on insurance for the unit, to the process for moving out of the units. They are great if you have any questions about making payments in person or thur the website. Grade A customer service!
March 25, 2014
Google Public Storage Adam Castro
awesome people
March 25, 2014
Google Public Storage alex galynsky
The best experience I ever had. The nicest stuff ever. Cleanest facility ever visited.
February 26, 2014
Google Public Storage Natasha Farquharson
Katira was very helpful and pleasure to work with. She provided excellent customer service.
February 1, 2014
Google Public Storage Juan Acosta
Excellent service and pleasant staff, that's all I needed.
January 30, 2014
Google Public Storage Shawn Cassidy
Just wanted to say that Katiria Betsy was a great help to me. She was very knowledgeable plus went the extra mile to help my mother and me. She even helped save some money. good service like that is hard to find. Thank You Shawn
November 28, 2013
Public Storage Leon Masters
October 25, 2013
Google Public Storage Patrick Schlafer
They'll do everything to reign you in, but then do nothing to make it a worthwhile investment. Before my move-in I was continually hassled by daily calls confirming that I was still interested. Upon move-in, I was ushered to my storage space on the third floor (their elevator is quite roomy). The higher floors look nothing like the clean, vibrant, and bright first floor. To some degree, this may be expected, but the differences here are rather extreme. The attendant (who I'll get to in a moment) unlocked the door to a dark room with aging plywood walls and invited me to inspect the darkened room. I went to pull the hanging string for the light and nothing happened. Just as I did so I received an answer from said attendant before I could even form my question: the lights had been disabled because people would stack boxes to high, which would be a fire hazard. Okay, fair enough, but there many other ways to deal with this problem—here's a list of a few I thought of just within the moment: —put a screen or grate around the lights or at the maximum possible height things should be stacked; —use motion sensors to activate the lights (as are even used in the hallways of this floor); —use (cool) lighting and (safer) wiring that would lessen the chance of fire along in addition to adequate fire-suppression systems. After a long day of moving and many difficult-to-maneuver variables to account for, I gave in and accepted to rent the space. As I'm filling out the stack of paperwork, I notice that the attendants at the front desk all have something in common: they're all young females who seem to have been pulled directly out of line for the casting of that Jersey shore show (and in style and behavior). I complete the transaction and get back to helping my friend unload items from the loading dock. We take things up the elevator (which is secured by a keypad you're given a code too) and realize that it will be impossible to pack things in the space in any possibly sufficient way without more light than what is grazing in from the hallway. I returned to the front desk to request a flashlight and, to my surprise, they actually had one—a large maglight even! But then I returned to my state of disappointment as I depressed the button multiple times and, again, as I did so, the young women at the front desk expressed what seemed to be an unexpected and pre-formatted response: oh, ya kno, the badries err probably dayd. So I again return to help my friend, using my iPhone's flashlight app to brighten the damp room of squalor as we toss bits of belongings into darkness. We leave, only happy to be moving on during our synchronous day of moving out. Nearly a month later, the calls begin again. Daily reminders that my time is drawing to a close and I've not set up automatic payments. I finally concede, again, and agree to stay put another month as I consider it to be the easiest option and the only one to stop them from nagging like an irritated ex. The price for month 2: >$300. The best value forth this place is the location, but unless you're hand-carrying items from a storage unit to Dumbo, it will be worth your time and other investments to find somewhere more suitable.
October 2, 2013
Public Storage Eran Dror
October 1, 2013
Google Public Storage Eric Heaton
I've moved more than a few times and had to store my stuff in several locations. I have to say that this has been one of the best experiences out of all those. Despite it being a crazy weekend in NYC to move, the staff here handled everything exceptionally. Everyone was super helpful and accommodating ... especially Betsy. They worked with my move in schedule, even when it changed ...twice, and they also did everything in their power to make the move go as easy smooth as possible.
September 29, 2013
Google Public Storage edge trullinger
Very helpful staff. Amanda helped me and made the experience as easy as possible. Really appreciate the great service.
September 29, 2013
Google Public Storage David de jesus
Thank you adriana, shakiyah and betsy you are always so professional and helpful when i stop by to purchase boxes, tape and padlocks.
September 29, 2013
Google Public Storage biju mathew
Had no problems with storage at this location, everyone was friendly , had no issues with anything. Specially with the dollar promotion. Betsy, kiyah were reallly helpful and the customer service was exceptional , would recommend this storage to everyone
September 28, 2013
Google Public Storage Cedric Ellison
Beysy, Amanda, Adriana provided great service & they were very helpful.
September 25, 2013
Google Public Storage Dara Roach
I have had this storage locker since 2005-2006. I love the convenience and the size is incredible. The facilities are clean and modern. The staff is the best part. Always friendly and willing to help. If there is a problem with your storage locker, you hear from them directly - not a random customer service agent in another state. My only complaint would be the price creep yearly. It's far too steep and doesn't match the rest of the economy. That said, I have a good deal for the size of my locker. Thanks!
September 25, 2013
Google Public Storage Mark Russell Evolution
public storage has been great & my personal belongings are safe , also the employees are very nice and generous and well mannered & i appreciate their service . The employees that i am reffering to are Aduana, Amanda & Betsy . Thank you
September 21, 2013
Google Public Storage Ashley Smith
Amanda was really helpful.