Public Storage Self-Storage Units at 269 Gold St, Brooklyn, NY

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Office Hours
Mon-Fri 9:00 AM - 6:00 PM
Sat-Sun 9:00 AM - 6:00 PM
Gate Access Hours
Mon-Fri 9:00 AM - 6:00 PM
Sat-Sun 9:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Office Hours
Mon-Fri 9:00 AM - 6:00 PM
Sat-Sun 9:00 AM - 6:00 PM
Gate Access Hours
Mon-Fri 9:00 AM - 6:00 PM
Sat-Sun 9:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
-
5'x5'Online only price$ 42/moSmall 5'x5'- Climate Controlled
- Locker
- Upstairs/elevator
$ 42/mo $53Best Price Label -
6'x7'Online only price$ 43/moSmall 6'x7'- Climate Controlled
- Locker
- Upstairs/elevator
$ 43/mo $54Best Price Label -
4'x9'Online only price$ 55/moSmall 4'x9'- Climate Controlled
- Locker
- Upstairs/elevator
$ 55/mo $68Best Price Label -
4'x8'Online only price$ 107/moSmall 4'x8'- Climate Controlled
- Upstairs/elevator
$ 107/mo $134Best Price Label -
6'x10'Online only price$ 107/moSmall 6'x10'- Climate Controlled
- Upstairs/elevator
$ 107/mo $134Best Price Label -
5'x10'Online only price$ 107/moSmall 5'x10'- Climate Controlled
- Upstairs/elevator
$ 107/mo $133Best Price Label -
8'x5'Online only price$ 107/moSmall 8'x5'- Climate Controlled
- Upstairs/elevator
$ 107/mo $133Best Price Label -
7'x10'Online only price$ 170/moMedium 7'x10'- Climate Controlled
- Upstairs/elevator
$ 170/mo $212Best Price Label -
5'x13'Online only price$ 213/moMedium 5'x13'- Climate Controlled
- Inside unit
- 1st Floor
$ 213/mo $266Best Price Label -
9'x10'Online only price$ 231/moMedium 9'x10'- Climate Controlled
- Upstairs/elevator
$ 231/mo $288Best Price Label -
10'x10'Online only price$ 245/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 245/mo $306Best Price Label -
10'x11'Online only price$ 348/moMedium 10'x11'- Climate Controlled
- Inside unit
- 1st Floor
$ 348/mo $435Best Price Label -
11'x15'Online only price$ 382/moLarge 11'x15'- Climate Controlled
- Upstairs/elevator
$ 382/mo $478Best Price Label -
16'x17'Online only price$ 390/moLarge 16'x17'- Climate Controlled
- Upstairs/elevator
$ 390/mo $487Best Price Label -
10'x17'Online only price$ 454/moLarge 10'x17'- Climate Controlled
- Inside unit
- 1st Floor
$ 454/mo $568Best Price Label
Nearby Self-Storage Locations
Self-Storage Near Brooklyn
Resources from the Help Center
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Downtown Brooklyn Storage Units Near I-278 at Tillary Street
This Downtown Brooklyn Public Storage is centrally located near Flatbush Avenue and the Brooklyn Queens Expressway.
More than 1,000 indoor storage units, ranging in size from 5x5 foot to10x30 foot, make up this location that is just East of the Brooklyn Heights neighborhood.
Looking for a unit that will hold the family bikes, cooler, picnic basket and umbrella for Saturdays at nearby Cadman Plaza Park or Trinity Park? Let the friendly resident manager help answer those storage questions, and direct you to a variety of packing supplies, like boxes, bubble wrap, and tape, available for purchase. Parking is free. So are moving carts loaned to customers. There is a keypad with password access to the storage areas.
A nice walk from both the iconic Brooklyn Bridge and Manhattan Bridge, this facility features affordable storage units that are all located indoors, most with climate controlled storage. Students and faculty at nearby NYU Tandon School of Engineering could make use of a small 5x15 foot storage unit to accommodate boxes of old textbooks or seasonal clothing that can be easily accessed seven days a week.
With rapid development rising across the trendy borough, there's something new on every corner. Less than half a mile away from this Public Storage, check out the DeKalb Market Hall on Albee Square West featuring nearly 40 culinary vendors. Or soak up Brooklyn's rich history through the eyes of native son and poet Walt Whitman with a walking tour of Fort Greene, Brooklyn's first public park.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 621)
Viola, Christina, and Karl were all very helpful getting me the best deal on my unit. Thank you all for your help!
Christina, Viola, Ashley are the best at what they do! Give them all raises!
Viola and Christina, thank you for the wonderful service and great deal on my storage space!
Viola is super helpful! I've enjoyed working with all of the staff here!
Viola is amazing! She helped us get a unit ASAP when we were in dire need. She showed us multiple units and was very patient with us. I will def recommend this location with such a friendly staff.
Karl, Viola, and Christina were extremely helpful in my search for the right storage unit. I had concerns about my books and temperatures of the units and they were able to assist me with a great climate controlled floor. Highly recommend
Viola, Karl, Christina. Terrific job it’s so clean I could eat off the floors.
Christina and Viola were really helpful!
Amazing customer service — huge thanks to Karl, Viola, Chelsea, and Ashley for being so gracious and helpful. 10/10 recommend public storage
Christina was awesome and very efficient. A quick learner. Thank you again.
Great experience with Viola! Easy way to find and secure storage. I even had three small kids with me and she was patient enough to let all three climb the ladder and check out the storage locker. I’m glad I found a friendly neighborhood storage!
Viola, Ashley and Christina have All been Very Helpful while i have been transitioning from Uptown back to Brooklyn and i had a lot of anxiety but the patience & Grace makes me feel safe & comfortable renting a unit here, Viola even waited for me on my first day when i wasn’t aware you close at 7:00pm but she was aware i needed help so thank you ladies that have been working as a team while being professional
Viola was amazing! She helped me find the right size storage space for my needs - I feel like I got the best deal and plenty of space. Thank you for helping make this cross country transition so smooth!
Viola - such a sweet help to me! Thank you for getting me through quickly against all odds!
Ashley was extremely helpful when I had issues with my storage unit. She is the best and my customer service experience was GREAT!
The team was super helpful and ensured I had a space available for my move and helped me feel calm through the process. Thank you to the team, Ashley, Viola and Karl!
KARL AND VIOLA ARE AMAZING! Their customer service expertise is incredible and throughly enjoyable at making this seamless and enjoyable!
Viola and Karl they are a very good team. help me out with a stressful situation very highly recommend
Such a good experience. If you can, ask for Ashley. She is the best and makes everything super simple. An amazing customer service experience.
Viola is amazing at customer service, because her sense of humor is infectious, and she is very transparent.
thank you so much
Viola and Carl were so awesome and helpful they had great teamwork on Sunday and made the whole experience so enjoyable. Will definitely be booking with them again!
Awesome team at Gold St. Viola was a great help. 10/10 would recommend
Viola and Siquena super helpful and friendly. highly recommend
Viola was supper nice to me. She was a great support.
Viola was such a great and a pleasure. She was clear, concise, smooth process, and excellent personality!
Viola and Karl were excellent to work with (on a Sunday morning to boot!). Highly recommend the location.
Viola was wonderful!
You ladies are amazing..Siquena and viola good job
Viola was a very nice helpful person upon my visit
Viola and Ashley were incredible, amazing customer service. 12/10.
Best customer service experience ever!! You guys rock! Customer service girls were very helpful and helped us pick the correct size storage, thanks again.
Viola helped me a lot and she was really patient since I forgot my passport for the first time and then physical card for the second time. She waited for me and I appreciate that!
To this young lady siquena .. So helpful .she set me up with a last minute storage and packing supply to secure my items . Great job and thank you for your help .
Great services viola and karl thank you guys
Viola did an awesome job and set us up with storage easily!
Viola, Ashley, and Siquena were all super friendly and helpful! 10/10 service
Viola and Karl were super friendly and helpful. great service!
Viola Carl Ashley are great always attentive helpful and have great customer service. They have assisted me multiple times where others would look away and I am very grateful for their assistance. They truly have exemplary customer service
This is the WORST consumer service I have experienced in my entire life!!! They are amazing and really helpful, until you sign the contract. I sign the contract, to a 5x7 space at 3440 S Carrollton Ave, New Orleans and now, that I need to anticipate my move in date, nobody help me! Actually nobody even pick up my call!! I left many messages and they never call me back!!! After 20 minutes waiting a costumer service just picked my call and, guess what?? she was not able to help me right now. So I just canceled my contract. WORST CONSUMER SERVICE EVER!!
Viola is great!
Viola, Karl, and Kenneth were wonderful and helped us find the best storage space for us to store the furniture that didn’t fit in our apartment around the corner. I can’t thank them enough!
viola and ashley are helpful!
Best customer service ever. The staff is very professional, kind and patient, I have been using their storage unit for almost 7 months now and I can say I am very impressed. 👍🏾👍🏾👍🏾👍🏾
Viola, Karl, and Ken are very nice and helpful!!!
Viola was great with helping me! Very clear and straightforward
Kenneth helped me figure out what I needed to help my daughter pack up and come home for the summer. Excellent, friendly customer service! Thank you!
Ken and Karl are awesome and super helpful and kind! Definitely come again for another time!!!
Karl and Ken were super helpful and so nice!! Highly recommend!
Kenneth and Kevin were really helpful. Reasonably priced and clean! Thanks
Kole and Viola what a wonderful team. Wow.
Always helpful, professional, and considerate. Viola helped me switch to a smaller unit very quickly. Very happy with my choice to store here.
Viola, Karl, Ashley and Kenneth … were awesome, they worked with me and all my madness… they helped me find a unit that suited my needs… very friendly, informative… Great experience overall…
Helpful patience friendly thank you so much.we will appreciate.
Viola, Kenneth, Karl and Ashley were so helpful and welcome to me during the stressful moving period. Such a lovely and accommodating staff 10/10 recommend
Ashley, Viola, Karl, and Kenneth were wonderful to me. I cannot recommend this team more for their terrific and understanding customer service. I am lucky to be their customer!
Ashley helped me with setting up my storage ! She is so friendly and helpful!!!
Yes very clean, respect, very nices staf working. I put all my furniture for two year. Before pandemic. I recommend every body. God Bleess each one.🙏🏻🙏🏻🙏🏻
Viola and Carl provided great teamwork on Sunday!
Shoutout to Kenneth he was amazing. If your there make sure you ask for him he was very helpful and full of humor.
Duque a and Viola were absolute delights. I was in and out in under 10 minutes!!!! Exceptional service.
Viola and Karl did a wonderful job assisting my uncle Brian and my family to store our belongings. We truly appreciate their great customer service.
Viola was very helpful and explained their policies thoroughly. 10/10 experience!
Siquena, Karl and Ashley are the most amazing experienced customer service reps with public storage! They were extremely helpful and very knowledgeable about everything!… Their level of professionalism is unmatched. If your looking for the best experience when moving your stuff and storing it reach out to Public storage on Gold St and ask for them.
Excellent
Viola is very helpful through the entire process and showed me the space that I wanted to take a look.
Karl and Viola does a wonderful job assisting customers on Sunday they make a great team
The staff at Public Storage were amazing. Viola, Karl and Ashley went above and beyond to ensure that moving the contents of my apartment into storage went without a hitch. They even stayed beyond the closing hours to ensure we were able to complete the move in a day. Thank you so much for the excellent service!
Easy ins and outs, but units are very secure.
Viola was very helpful in finding me the correct space last minute!
Viola was amazing!
Viola and Karl have been a wonderful help to me great staff always friendly love the staff .
Viola - THANK YOU!! Such an angel!! Went above and beyond to help us when it was closing time and we hadn't unloaded all our stuff. You are seriously THE BEST!!! Overall the space is nice, but renters beware that you may be given a top unit (and not disclosed in the website), which can be quite a pain.
ashley, carl, viola, siquena could not have been more helpful. they helped me with the app, the space and we’re extremely patient as i fumbled my way from home to storage. they went beyond what i would have considered extraordinary stopping by to see if there was anything i needed and giving me pointers. it was very uplifting to feel so genuinely helped.
Hey everyone, just wanted to inform you All, that Public Storage has been nothing but Great with me...they have great staff who are Well trained professionally, speaks genuinely soft, well knowledgeable, great characteristics. These girls before Ashley and herself should be Rewarded Well enough for their contributions of hard work towards their jobs, and they keep the Customers happy, taken care of our needs and Hospitality to the fullest. Thank you 😊 Ashley for your Help in everything I had asked and answered, Well done and to the other Girls before you that are there...sorry for forgetting your names, you know who you are, nothing but Blessing to the people and to the job. Text me your names, please...I'll Post it Up also, others can meet you Girls and Experience the Greatness of your Joy you Girls Shared with me. Thank you so much Public Storage ☺.
VIOLA saved my life and helped me get my items stored safely and on my way for the next step of my move. You should come here just for her!
Great service by all the staff, Viola, Karl, Ashley. Excellent communication and very friendly. Good prices for the local area
It was my first time using this kind of service to store my things and a representative working there by the name of Karl provided utmost best customer service. He explain every detail such as pricing, the processes, and just made sure my questions and needs were met. I was able to move in same day, and while doing so Karl and the staff was very welcoming and provided assistance when I needed.
Viola Siquena was so helpful and showed me lots of units. She was very patient!
Viola was very helpful and got the job done. Defiantly will recommend this location to my friends and family!
Karl was a tremendous property manager who answered all of our questions quickly. Very knowledgeable and friendly. Highly recommend.
Manager and front desk staff were incredibly nice. Helped me a lot. Kudos to them
Carl, Siquena were great!
10 stars for the most sweetest, courtesy young ladies you could ever meet. Public storage is blessed to have these beautiful young ladies part of their team! Ashley, Viola, And Siquena. Thank you always for your kindness.
Viola’s great! Excellent location for storage!
Viola and Ashley- both are amazing!!! Viola showed me around the premises very patiently. Let me see the different available storages within my budget. Ashley was too super kind and understanding and helped me get a storage space within my budget and in a location which is easily accessible to me. Great employees! They really seem to care about the customer experience which I really appreciated. Thank you, both!
How do to make a payment on line
Viola was incredible. Made sure we knew where our unit was and helped us multiple times with the elevator. 5/5!
Siquena was very helpful !! Quick move in quick process .no hassle .thank you
Siquena helped me transfer from one unit to another, helped me saved a couple of bucks .great customer service !!
I came to this location before closing and no one was at the desk. They do not answer the phones and are completely unreliable and unprofessional. I hate public storage. I hope they go out of business.
Ashley was very hopeful and very nice!
Viola was so helpful! Very easy.
Viola was so helpful and she just has the greatest personality. I will definitely be recommending Public Storage to my family and friends because of her!
Viola was awesome! She was so helpful with the move-in process and went above and beyond. She was pleasant and took time to make sure everything went smoothly. Ashely, made the setup and unit selection seemless. She is was very knowledgeable and efficient. The staff at this location have been great!
Viola was great and very helpful, excellent job!
Whenever I come here I receive the best service. Ashley and Siquena are the best hardworking young lady's I ever met.
Viola did a great job helping me. Thanks
Ashley stayed late and help me find the perfect space I needed thank you so much
Associate was very helpful and was very friendly and helped me move into my new storage unit here on Gold St. in Brooklyn
The employee Ashley was very sweet and kind when she greeted us, as well as respectful and patient. In addition the prices are very affordable. I would recommend coming to this particular storage place.
Ashley is the best! She’s extremely kind and very professional.
This is how you do customer service right! On my very first visit, I was greeted warmly by Cheare, and she was very patient and friendly while showing me multiple units that fit the size I was looking for. The rest of the staff have also been nice and pleasant to deal with. I've used several storage facilities over the course of many years and this staff has the best customer service thus far. It makes a big difference in the overall experience!
Just walked in to ask questions and Ashley was amazingly helpful. When I’m ready I know exactly where to go!
Fantastic ladies . Such a wonderful young lady took her time to hook me up with a good unit for the right size . Good job siquanaa
Siquana was a so amazing girl. She is so kind and helpful. I was very appreciate for everything what she helped me!
Viola was extremely helpful!
Ashley went above and beyond when i was clearing out my space. As i was about to leave somehow my car battery completely died and she kept the place open long enough for me to go to AutoZone and get a jump starter.
Used this storage facility for almost 2 years. Clean, safe, climate controlled, and convenient! Staff is always helpful, especially Ashley at the front desk. She was so friendly. Definitely recommend 10/10
There rent 4 storage just keeps up raising its outrageous
ASHLEY was amazing! she could not have helped any more!! I love a problem solving, solution oriented person to help me when I don’t know what to do. storage days are STRESSSFUL and ashley just had so many ideas when we needed help rearranging our stuff, how to get rid of our trash etc. Couldn’t have been an easier trip to storage without her!
It was such a seamless process. Theses ladies were incredibly helpful, polite and accommodating. Siquena and Viola are every business ideal employees. it was very hot and I had lots of stuff so they were definitely a savior!
Ashley and Siquana are such beautiful wonderful people.Very patience and understanding. They have a way of making you feel welcome like family. Thank you my ladies.
Viola was incredibly kind and helpful during my move out process. I’m very grateful for her help and recommend her to anybody.
Great staff and perfect location. Siquena and Viola are awesome! Thanks!
I went in today to rent a storage unit. Viola and Ashley were super kind, helpful and accommodating. They showed me a unit that fit my needs perfectly, helped me through the rental process, and helped get my things stored in a really speedy manner. This was my first experience with renting a storage unit and it was a really great one. I can’t thank Viola and Ashley enough; they’re awesome!
Clean and lots of help getting things situated. The cost was fair.
Viola & Ashley are incredible !!!
Viola did a great job
Viola and the entire crew here are kind, and helpful. It’s a super efficient set up. Phone app takes a second to figure but way better than key fob. They did a good job explaining how it works. As a working professional I highly recommend. Best one I’ve had in NYC yet.
It was great. Angel answered all my questions and helped me with everything I needed.
Brian was excellent with his customer service as he opened facility for me to get in my unit after hours . He was very helpful and patient.
Adalberto was really helpful and patient as I shopped around for a storage unit. He was courteous and answered all my questions.
Everything looked okay there they had a nice clean bathroom. Loading docks we're good lots of carts. My biggest issue was the parking spots there's only three and people are taking forever to unload and get out. I believe there were someone who was working there who was parking there for hours taking up a loading dock space. There's also no real parking outside it's right next to a fire department and police department parking area only so that makes it difficult
Dane was amazing and very helpful on moving day. Definitely recommend this place
We received very friendly and helpful service from Adalberto. The facility is clean and spacious.
Siquena Ashley is the best! The rest of the staff is super chill and helpful too. Great experience.
Siquena and Ashley are really genuinely helpful. I appreciate their kindness, pleasant attitudes, and professionalism. The customer service here should be recognized for their excellence, and they’re always helpful and they solve my problem. The facilities are also very clean, and safe.
Siquena and Ashley are great..
Is there a parking space to pull in to unload a truck/car/van at this location? I want to rent a storage unit in this area to store tools for my work and ideally there would be a secure unloading zone.
Best storage in town. Siquena, Ashley, and Angel are friendly, professional, courteous and go above and beyond every time.
Today I work with Angel he was wonderful and was about to help me find the storage I needed
Ashley and Robyn were absolutely amazing!!! So friendly and knowledgeable. Everyone needs to rent here!
Ashley was amazing!
Ashley provided such amazing storage from beginning to end. Amazing work!!
False advertising. Sizes offered online are "approximate", meaning when you get there instead of getting the unit you reserved (5*8*5) , you get a locker - 4*2. Local employees claim there is nothing they can do as this is managed by Corporate... and also recognize this is a well known issues. Some of the solutions offered at 2.3 times the original prize included obstructed units ... No accountability.
Yesterday afternoon I visited this location along with my aunts and cousin .. siquena serviced my aunt with renting a storage space for her needs.It seemed quite busy but she handled it well.. she was very polite & very professional!! I wish I can give her more than 5stars. My aunt was very pleased. Thank you siquena .
I had a great experience at this facility, way better than any or they storage company. I found Alinnia to be a very great help
Ashley
Ashley have great customer service will alway come back to this location
Ashley, the property manager, is fantastic. Exceptionally caring, patient and helpful.
Angel really saved me with his help and advice on move in day. Move in was 10x better experience and faster than it would’ve been otherwise!
Ashely was super helpful and kind! Definitely recommend coming here for all your storage unit needs
Which they had longer hours
Ashley was just a massive help to me! She helped me book a storage space and additionally when I arrived was so kind & willing to help me with all of the questions i had. they say you don't live in new york unless you have a storage unit - thankfully Ashley made the experience enjoyable and relaxing!
Angel was super awesome!! I truly appreciate how he gave me several options with downsizing my previous unit to another. He was super patient and gracious while assisting me. It was a great experience to have worked with him.
Gary was super helpful and made my merchandise return easiest part of the day. Thanks!
Disrespectful to their neighborhood and community. I would never give them any business.
Ashley saved my life white water rafting. She also fought a bear and won.
Ashley was professional, kind, courteous and efficient. Five stars for the customers service
Ashley, Siquana, Jedaiah and Mellie were all extremely nice and helpful every time I visited - Their customer service is excellent - just what you need when moving let's all face it is so stressful! I would totally recommend this location.
Quick responsable service by professional personnel.
Great experience with Public Storage thanks to Angel. He was super helpful and made the whole process quick and easy. Highly recommend storing your items here
Ashley was super helpful and answered every question I had! 10/10 would recommend!
Miss Ashley and jedaiah provided epic service! Thank you so much!
My first time getting a storage unit went smoothly and I was in and out the store very fast. Jedaiah and Ashley provided amazing customer service and were very friendly making it very easy for me to get my unit even though there was a few people in the store.
Ashley and Jedaiah are great communicators and happy to help with whatever questions you might have!
Ashley and jedaiah were amazing throughout my entire move. 3rd trip here and I couldn’t be happier. They helped me find discounts I qualified for, helped me configure what I needed and the whole time were professional, courteous and most of all NICE! So sweet. I hate moving but I loved this experience. I hope you’re paying them enough. Thanks for great service! Marc
Jedaiah and Ashley were awesome in helping me with my move out day and were incredibly accommodating especially during the pandemic. I highly recommend this service!
Siquena and jedaiah were very polite I stopped by to get some packing supplies and they offered me a bundle which is called a storage pack which help me save 20% of my money highly recommended if needed especially if ur looking for packing supplies
Very expensive to store your belongings. I moved out to Treasure Island Storage last month.
The Ladies here are AMAZING!! I was lucky enough not to come here on a busy day today. Ashley walked my brother through the company App making access to the property easier. We’re always greeted by Jedaiah and Siquana. Love the girl power and professionalism. Always a great experience. Thank you!
Siquena & Ashley are an amazing team! Thanks a lot ladies!
Ashley is an absolute SUPERSTAR at this location! Yesterday (April 27, 2021) I originally had a reservation at another location, but at the last minute realized I made a mistake, unknowingly booking at a location that was much further away than I thought. I called Gold St and Ashley was so pleasant and accommodating of my needs during a very stressful time. We arrived 15 minutes before closing, but she stayed open a little longer to allow us to get our things moved in and paperwork completed. She explained everything and was so patient and professional. She provided the ultimate in customer service. I highly recommend! Please give Ashley a raise!!!
Thanks, Jedaiah for going above and beyond. Great customer service at this location.
My customer sevice here at location 08110 working with Ashley and Jedaiah... WERE AWESOME.... I will always come in and conversation if Available.... Very Very respectful, courteous, professional and diligent... was very informative with any questions and concerns I had....
Gary was fantastic. Great service quick efficient and very polite. Recommend!
What does it actually take to get a response from this company? I was also incorrectly charged and cannot get a person to respond to me for the life of me. I went into the store but the girl working could not have been less helpful (or rude)
Gary was the best! Super helpful!
I love this location, literally been going here over 10yrs and they never disappoint!! I have to give a special thanks to Siquena who has always been helpful with me and my dad and our changing situation. You the Best!!!! The ladies here are so helpful and never hesitate to assist me <3..
Highly recommend!! While in the middle of trying to book a storage unit, I had an issue with my internet and went over to the storefront only to find out the unit I was applying for online had gone. I was met with such relief when the two women, Ashley and Siquena, who were working helped me find a solution and got me set up on the spot with my unit! Great experience through and through.
Clean easy access secluded enough to be have great access ,it's on a dead end block
Ashley and Jedaiah were very enthusiastic and engaging in my storage reservation. I appreciated their time and effort in making sure that all of my questions were met. Recommend.
Amazing staff!!!
Jedaiah and Ashley were great. These ladies have perfect customer service skills and I couldn't have asked for anything better. The process was smooth and easy and I will strongly recommend Public Storage to EVERYONE. Nice work ladies.
Ashley and Jedaiah were awesome. The service here is great! They are very welcoming and great humor. Customer service is awesome.
Ashley & Jedaiah were great. Thank you so much for being so understanding and kind. I was stressed trying to find moving supplies and they had the best recommendations for what I was moving. Thank you Public Storage!
Jedaiah (the person at the front desk) was so helpful. I had a much better experience than I was expecting. She helped me find parking behind the facility, showed me to my locker and explained all the options to me. I was concerned about the service coming in Bc the price was so competitive but I would strongly recommend on all counts. Well run facility.
Gary was very informative and I had a positive experience
The experience was super great and easy. Jedaian was super helpful and clear about the instructions and all!
Team work makes the dream work . Good job ladies . Very helpful , One young lady showed me around also mention the promotions that were available , Another young lady also answered all my questions and convinced me to purchase boxes and packing supply .. Siquena and Jediah my wife was very happy with my purchase thank you
Moving is always a very frustrating process, but Jedaiah made the storage situation seamless. She showed multiple units so that we could understand the different sizing of each. So sweet and accommodating. Definitely recommend working with her at this location.
Had a great experience at this location with an employee named Jedaiah. She was honestly amazing. She showed me the unit I reserved and then showed me other available units she thought would work for me after discussing what I was storing. She made this process simple and easy!!
Ashley aided in making this process super super easy. She’s been the best by far with attending to a new tenants questions and needs. Thanks, Ashley
Rented a unit today at Public Storage on Gold Street. Jedaiah and Siquena were great! Jedaiah showed me 2 units until we found the best one for me. The facility is clean and very big. BEST STORAGE!
Just rented a unit at Public Storage on Gold street. Messiah and Siquena were perfect and friendly. Their customer service was great! Jedaiah showed me the space best fit for my storage needs and made the procedure quick and easy. Both the ladies in the office were super nice and I’m glad I brought my storage needs to Gold Street! If I could give 10 stars I would! Thank you so much ladies!
Gary got me set up with a space in less than an hour. Great service, easy, and affordable!
Came into Public Storage to rent a space for my business. Jedaiah showed me multiple units without a problem and helped me find the right space. She explained all the details of the facility to me. Thank you so much for great customer service!
What a joke. Horrible experience. Will look elsewhere. Wish I could give it less than a star.
Amazing big storage👍🙌👌 But not for big trucks... no place to turn.
Thanks Jedaiah and Siquena and I am so sorry for not getting the other young lady who made my move pleasant, Jedaiah checked me in and was so courteous and professional despite all my questions, she showed me to my unit, explained all the rules to me while Siquena made sure my storage unit was secured once I was done moving in. The other young lady who worked on December 1 and 2 was just as courteous, she helped me with my dolly and also explained the rules and was extremely pleasant and professional. Thanks ladies for all your help.
Great service by Jedaiah, showing several units and giving advice on storage options. No pressure and very professional. Recommended!
Siquena and Jedaiah are both wonderful ladies . Very helpful , nice and informative! Good job
Public Storage on Gold St has the best customer service ever! The two ladies who helped me, Jedaiah and Siquena were angels. I had no knowledge on storage or packing supplies and they recommended the best items for my soon to be move. If I could rate 10 starts and leave 10 reviews I would. Thanks ladies!
They have the nicest staff and the place is clean!
Jedaiah was the best! So helpful. She was fast, friendly and helped me get access to my unit with no issues. I needed a unit same day and it was quick and easy thanks to her. Where is the button to hit 10 on the scale!? Thank you! ☺️
Great service and very clean, The staff is very friendly and welcoming. I will definitely recommend to my friends and loved ones.
I came in today and had some issues accessing my units but Jedaiah was very helpful and kind ! Thank you so much!
I stopped in for packing supplies a few days ago and didn't know what to buy. Ashley was so helpful and knew her products very well. She showed me around the property as I was unsure of what to do with the few items I had. If I do in fact need a unit, I will surely return to this location on Gold St. Thanks to Ashley again for her positive attitude as we all know moving can be very stressful.
Siquana was amazing I’d give her more stars if I could. 😘
Thanks Ashley for a seamless process. Was in and out in 15 mins!
Mary Elle was a fantastic help!! She was patient and kind and helped my roommate and I with all of our storage needs!!
Marielle was very helpful on both move in and move out. Fantastic customer service.
The property was clean and the staff was very friendly and helpful.
The staff was very professional. Thank you Ashley for assisting. Would def recommend.
I come to this location all the time to buy boxes and other supplies and the women at this facility are very helpful and kind especially Ashley.
Marielle and ashely helped me really great packing supplies :)
Today I went into the storage facility Siquena did great job helping me transfer spaces for a cheaper rate .. thank you for your services
We showed up almost at closing but Marielle was nice enough to leave the place open just a little longer so we could complete our move!
Marielle have me excellent service! She is the best! Thank you! Love the floors too!
If I could give this storage zero stars consider it done. I showed up an hour and a half earlier than closing time and all docks were occupied forcing my move to prolong. Once it hit 6 PM(Closing time) I was wrapping everything up but was held back by management. They did not allow me to ride the elevator back up to move half of all my belongings back into storage like they demanded aggressively. It took more time listening to them harass and sailor mouth me than it would've taken to ride the elevator up once more and bring my things downstairs that I had already waiting upstairs in front of the elevator. This storage location should be shut down. The police was called on me and the entire situation could've gone way differently. So much had happened that for me to write about it in this review... I'm not sure where it would end. My belongings were kicked around whenever they would pass by them and I was not allowed to use the elevator to only lock my storage unit. I had to run up twelve flights of stairs to only find out they do NOT have any door handles on any of the doors inside the stair case. Just the fact that this public storage does not display a number to call when you want to get in touch with head management is already shady. You pay money here and regardless if you're a client, they will call the police on you, yell, kick your belongings, harass you and watch you scram to get your belongings out like if you had just been evicted. This storage place also cuts locks and pockets $$$. STAY AWAY FROM THIS PLACE BY ANY MEANS NECESSARY.
Marielle helped really great with my storage needs thank you Marielle also awesome customer service.
I've being storing with public storage for about 9months honestly i cant complain these wonderful ladies Ashley Siquena Jedaiah are such great help keep up the good job
Came in to Public Storage Gold street looking to rent a space. Jedaiah was a great help and showed me multiple spaces without an issue. She gave me information on everything and left me no room for confusion. She was very friendly and and her customer service is great! Will not hesitate to reccomend people to Public Storage on Gold. Thank you Jedaiah!
Jedaiah and Siquena were amazing. I was so stressed out trying to get my unit cleared out and loaded up and they were so kind and helpful. It really made the experience so much easier
Marielle very good customer service thank you for everything!
Marielle always give me great customer service I always make payments and buy packing supplies I really appreciate the great service thank you
Great customer service. Came in to purchase some boxes with my sister. Jedaiah helped me and was super friendly and sweet. Don’t hesitate to come here for your packing & moving supplies!
Marielle (Wednesday June 24th around 3pm) helped us! She was amazingly helpful (and pretty much the only employee there). She juggled the customers well as things are a little bit trickier during covid. She is great!!
Siquena was very helpful and friendly. The space is very well kept and modern. There is ample parking for pickup/drop-off and the prices are reasonable.
Very quick to check in and easy to understand process!
Siquena was amazing was very intentive. Postive great help
Siquena & Ashley are just lovely, They helped me this weekend with boxes for my last minute move and they took a lot of pressure off me being kind and super helpful recommending items I need. Thank you Ladies your service was excellent and I will be back for more!!
Marielle helped me move my stuff into storage. Very friendly, efficient and professional. I appreciated the entire process.
I had a very good experience Siquena and Ashley were Very very helpful and nice .My husband and I came in to buy stretch wrap and some packing supply, they both recommended me some great items.5 stars for those nice lady’s be back again....
Quick and easy and fantastic service! I was helped by Marielle who was super friendly and helpful during the entire process. The facility is very clean and they have good social distancing protocols as well. yeah
Friendly service from Margarita. Clean facility.
Quality service and staff at this facility.
marielle gave us great serive!
Marielle was very helpful during the whole process, she is very professional and did the utmost to accommodate my requests. I closed the deal with Ashley who was also very helpful, dedicated and quick. These girls are really outstanding and really know about client service! All my recognition to them! Excellent staff
Everyone was very helpful except for the snag about one of them informing me that I could walk in whenever was convenient for me and they would have a unit saved for me. So when I walked in I was a walk in but I thought I had a reservation. So a little confusion but once past that Millie and her colleague were very helpful and gave me all the information I needed. They were following all the rules for this pandemic (1 customer only at a time in the office) and everything seemed to be cleaned and wiped down. Thank you Millie for all your help and patience.
Turned up, due to website and Google stating 8.30 opening time. Due to covid it has changed to 9.30 but after 3 months of this no one has bothered to update website. Another person, turned up for a 40 minute wait until the unit actually opened. The woman at front desk was extremely rude to the man when we were waiting. Customer service and a simple update wouldn't go a miss.
People.are so nice and helpful
NOT 24 HOUR ACESSS. The key pad does not work after hours. Customer service TERRIBLE. I can NOT recommend.
eRental process was good, however the actual experience was not satisfactory, there were not enough loading docks, so we had to wait a long time before we could start unloading on 2 different occasions. The elevator system is just wrong, 7 digit code every time you need to use it, why not 3 digit code or something easier and faster? And sometimes after you're in the elevator, you still need to go out and type the code again. Doors of the storage rooms are too light and cheap looking, don't really look too secure. Staff was not very nice or helpful at all.
We needed to use Public Storage last minute and received amazing and responsive service even during these challenging times. I’m very grateful to Marielle for making this experience positive and stress-free.
I booked my storage online for the &1 First Month Deal. Millie and the rest of the team was super helpful. I arrived with all my items prepared for storage. I wasn't aware that the loading dock was located in the back and I entered via the front door. A member of the team was sweet enough to bring me a dolly. Millie helped show me to my unit and wrapped up the necessary paper work. As I arrived for the first time with all my items, I was move in ready. I wasn't aware that I needed a lock so I opted for the option of purchasing a lock directly from Public Storage out of convenience. If you have your own lock you'd like to use instead make sure to bring it when you settle your account/paperwork. Millie helped me out and she's very sweet. Thanks again to Millie and the rest of the team.
Malik was a great help with the move in...highly recommend public storage.
Malik and the entire team were super helpful and accommodating. He made getting into the right unit speedy and convenient.
Awesome Experience from these two young ladies so queens and marielle
Siquena and Marielle very helpful with my storage showed me many options and spaces
Great, friendly Staff! Katiria was great, really diligent and gave us the best options. Great service!
Siquena gave me great customer very nice and sweet
Katiria was super helpful! Definitely would recommend to anyone.
Siquena was very friendly, efficient and knowledgeable. She also offered me things I didnt think about before getting here for the day. She knows what she's doing and I feel like my stuff is in good hands. Thank you!
Excellent , friendly service provided by Katiria, she made the process easy.
Marielle was the best ! Very helpful and patient with us . Highly recommend
The staff at the site is better than those horrible customer service representatives when you call the general number.
KASSANDRA AT PUBLIC STORAGE ON GOLD STREET IN BROOKLYN IS AWESOME. Thank you for having such a great employee she helps me every time and when i first went to go look at the storage unit she was extremely welcoming and can tell she really cares about others needs. I had all these random questions about auctions and what kind of people bring stuff there and she knew everything. Kassandra is a great face to the company!
Thank you Katiria for wonderful service and help!!!
Marielle was great. Very friendly and explained everything clearly.
Siquena was very helpfully, I explained to her that I was moving out and she gave me other options for me to stay . I must say my experience here was Excellent , great customer service !! Keep up the good work
Mailik showed me the storage room, and was informative in answering my question, and making sure I did not walk away with any questions or concerns . he is an asset to your company
Marielle was a really great help, she helped me really well, she explained everything great. Marielle customer service was awesome I really appreciate everything thanks a lot for your awesome help!!!
Katiria was very helpful during the check in process. Took little to no time before the unit was ready for move in.
Katiria was awesome and got me a better unit and web rate
Katiria Good Job, I Trust Katiria With My Life
Katiria was SUPER helpful! Thank you so much.
Katiria was very helpful with helping me to pick the right storage unit for my belongings.
Be careful! This place will make you crazy! 1. If you rent here more than a month, even if you just stay for 1 day on final month, you still have to pay 30 days rent plus insurance. 2. Remember to bring your own locker. If you rent the first floor space, you have to pay 99 dollars for the locker. 3. Customer service is misleading, rude and cheating 4. Cheated advertising and promotion prices. You cannot get what you see online. 5. If you have other choices, please just leave away here. The overall experience is the worst! 6. Customer service reps said the previous customers rented here are cheating and post fake reviews. But I don’t believe so. I felt like the only cheater and liar is public storage itself. If I could, I will give a negative star review. Unfortunately, the lowest score here is 1, which I think public Storage doesn’t deserve it. Be careful, if you try to argue with them, they will threaten you to report bad record on your credit history. Unbelievable... See my receipt, 5 days for the whole month payment. They will rent out the unit for the rest of 25 days for more money. Cheating places!
Great first time experience! Felt welcomed and was quickly checked in! Thank you Siguea was amazing!
Perfectly smooth rental process, thank you so much Jada and Malik!
Great service by Malik. Easy. Quick. Great location and easy access. The dead end street in the back where the loading dock is is quiet so it makes easy to move in and out
Great service great people. Kassandra was direct and efficient with the information and details. I recommend this storage facility. Respect
Jada and Ebony was very polite and spoke very professional and I got everything you said both was very good will mention this spot wonderful experience.
Should they clip your lock without courteously asking you if you could please remove it?
Upsetting experience... I was late for my payment after 14 days i get threatened that my property was about get auctioned off!!! I know it is about buisness but showing more courtesy is good for business too. I plan to remove my belongings as soon as my schedule permits me since I am a busy NewYorker. Smh. Plus your lock is clipped without giving you opportunity to remove it youself.
Siquena helped us rent a storage unit and she was VERY helpful! She told us there was a larger storage unit at a promotional rate to save us money 💰 We forgot our lock and she sold us one. I definitely recommend her helping you rent a storage unit.
Shaquena & Malik gave me great customer service! Explained and walked me through everything I needed to know and even got me some deals!
This location is a clean and inviting place - more than worthy of storing my extra belongings. Katiria was a big help in getting everything set up for me.
I paid the full month rate for only 5 days for the last month. I moved in on August 12, moved out on Nov 5 2019. But I have to pay the whole month for November. I saw reviews from other customer got prorated bill amount for the a few days on the final month (He rented for 5 months, and he got updated prorated bill for final month for 3 days). I tried to request to get the same prorated bill, which is more reasonable. However, customer reps refused to my request and stated that other customers reviews are fake. What the hell? Customer Reps even threaten that they will give me bad record and report to my credit report. Don't rent here! Try some places else! This places are full of liars and cheaters! NOT Priced Transparently! Fake ads!
Great service and helpful staff
Katiria provided excellent service... 5 star customer service
We had a wonderful experience thanks to Siquena & Ebony. I spent the better part of my morning moving boxes and they made it so easy and successful. 10/10 would recommend.
Upon moving in last minute; Jay, Ebony, and Siquena made sure my move was seamless. That the storage was sufficient and offered a personal touch I didn’t expect from a storage facility. TO TOP IT OFF : I LOST my WALLET with a large sum of money which they found and kept safe! They searched for my number and left me a voicemail! Unbelievable that people who care still exist.
Ebony was the best. Thanks a lot for everything much love 5out5.
Ebony is a joy on the front desk, really helpful in assisting with opening a second unit.
Siquena was extremely helpful and professional. She deserves to get a raise and or promotion. Who do I need to speak to make sure that it happens. Also some commission. Also Andy was on training and tagged along. He was very enthusiastic in learning and providing great customer service.
Jada was very helpful! Great experience.
This location has been so welcoming and helpful with everything. We have been moving things around and organizing inventory and Siquena is always there to help us with anything we need. Always good energy here!!
Jay was super helpful and showed me a number of units to choose from. Thanks so much!
Katiria was very efficient and professional
Jay was super helpful in showing a space here!
thanks to norrah I am ready to move in smooth and easy she is also very patient and nice offered me damp check for my new clothing line definitely recommend it tHanks again!!
Siquena and Katiria, the building was clean, I find a space that works great for me, and service was amazing!
Sep 2nd, 2019 Nevermind. I was there again to the same person, and this time it was terrible. I’m not really sure why if it was her bad day or because it was our evacuation day. Angry accent with demanding words. There’s always a better way to say the same thing, but she took the bad way. Thanks for ruining my moving day. ———————————————————— Aug 26th, 2019 Great customer service. Got a satisfying storage and an adequate insurances and everything. Thanks Katiria!
Excellent service and staff!
Norrah was very helpful and fast also got me all the supplies i needed for storage thanks norrah!
Jada gave me awsome help and saved the day in cruntch time💪💪
Siquena customer service very great 100% aware of what I needed great job siquena keep up the good work you rock
Jada. Thanks!
A++++ for customer service! Siquena, was very helpful and was even able to get me a unit that was suitable for my needs and within my monthly budget. I was impressed with way she listened to my needs and then presented a workable solution.
I had the pleasure of dealing with Katiria at this Public Storage. She was incredibly helpful in helping me find the best storage unit for the best price. I would highly recommend!! This is my second time getting a storage unit with Katiria and I came back for her amazing personality and willingness to help anytime.
Good service from katiria. Fair price
Katiria was super helpful with the onboarding process
Excellent Customer service. Very nice ladies.
Norrah at Gold Street is a gem! She was so on top of my move in & make sure I got a great deal. Thanks!
Isaiah was very helpful and polite when helping me set up my storage unit
Katiria makes me has a real good experience
Spent a lot of money to put my items in a temp controlled unit and the one day I go to get something out the AC is out and there is a massive leak. They should inform renters about ac / temp issues. They were not able to tell me how long the ac was out and when it would be fixed. There is a heat wave in nyc, they should have an up to speed ac and or service center for issues like this since temperature control is a main feature of storage.
Norah was absolutely amazing and helped me to have my storage here.
Public storage at gold was amazing..... definitely a pleasant experience.... NORRAH, EBONY, SIQUENA was very helpful and knowledgeable of my uncertainties.
Norrah, Siqena, Ebony and Jada was very helpful and amazing great customer service !!
I love how much they keep this place clean never a time I have walked by or came in and didn’t see someone cleaning or just overall giving best customer service when I came the other day ebony and norah helped me out with a very confusing issue I had So im definitely team them ❤️
I had a great experience here with Norrah’s help. It was my first time using a self storage and she helped me with everything from selecting an unit with the right size to choosing packing supplies. I was also very confused about the leasing terms and she explained it to me very thoroughly with great patience.
Norrah was very kind and eager to help me understand how the storage units work, price breakdowns and finding the unit that was most suitable for me. And did not stop helping me until I had all the information I needed.
Norrah Was Very Respectful & Helping Appreciate Her Services !!
Norah was very helpful and patient when I came to the store.
Norrah was very nice, respectful, helpful, and I would always come back again.
Siquena gave me great customer service and she was very knowledgeable about the units and products that are available. She was great.
Are you kidding with all of these positive comments of this location let me tell you this place is infested with moths, cockroaches, mice & RATS, & anything you store there is their food. Walk in and the moths fly in your mouths! They jacked up the prices 3 times on me. They do nothing to address complaints for forget about it. I just called them 3 times & hear the staff giggling, having a good old time, then they hang up. Next calls go to vmail. Amazing how this place could still be in business but hey - this is America right? No stars weren't an option so I had to choose 1 star to post this. God bless.
siquena was so great on helping me with my new process of moving my things in to start my new journey of moving back home to Brooklyn. Great customer service Thank you !!!
Siquena and Norah was amazing very nice and wonderful keep up the good work ladies
Siquena was great! Helped me with what I needed quickly and efficiently.
Siquena she is amazing! The service was outstanding. Highly recommended
Siquena was terrific! My wife and I were so indecisive and she had the patience and customer service to find us a unit we were happy with. Completing the rental of the unit was quick and easy and everyone was extremely helpful
Norrah was a big help and she explained everything I needed to know so I can move in as easy as possible
Jay gave me great costumer service!
Very helpful and informative
The place is here for what u need storage..the maintenance in building could be better..not talking bout dirty..the workers here are okay and opening times I think should be earlier..at least for any storage place ...
Solid service provided by Jay
Jay and Ravon were extremely helpful. They offered me with very useful information on renting a space with Public Storage. Moreover, they were kind and patient as I was very indecisive with what I wanted. Additionally, they created a welcoming environment that was very needed and did an excellent job with the experience at Public Storage.
Jay did a great job helping set things up.
I received excellent assistance and helpful guidance. Siquena is a star employee!
Wonderful service. Never used a storage facility before, but Siquena was tremendously helpful. Thank you.
Great place, got a nice deal. Helped great by a busy looking Siquena.
Thanks to Katrina. Appreciate her help.
挺不错的,工作人员siquena 很有耐心, five Stars, 👏👏
A few issues: 1) I was quote a price over the phone and when I got to the unit to move in the price increased. 2) After around 5 months, they increased the price significantly. 3) I moved out of the unit on May 2nd. When I moved out, I asked if I would be billed for May and they said no. I was billed for the full month of May, even though they can rent out the unit again starting May 3rd. Overall service at the facility is OK, but the company's lack of price transparency and attempt to squeeze every last nickel out of the transaction and clear lack of focus on customer experience made for more frustration than was necessary. I'd avoid having to store your things altogether if possible, or possibly pay a bit more for a facility with transparent pricing.
Ashante was very patient with me as she showed me different units and ultimately the one I chose. She was very helpful and took me through the payment process well too. Would fully recommend Public Storage and her.
Jay was great! Easy and fast.
Margarita was very helpful when moving into a unit
Margarita was very helpful! She offered. great knowledge and service when picking out my storage space.
Jay gave great customer service!
Had the best service from Everton and Siquena!! They worked together to help me figure out the best situation! Easy fast and so accommodating. Thank you guys for making my move smooth!
Katiria treated me very well
Everton was great and set me up with a great space!
Great service from Siquena! 100% Recommended. Very patient
Siquena was great
The service siquena gave me was amazing. Super clear and resourceful - full tour and answered all necessary questions.
Margarita gave EXCELLENT service! Everyone should ask for her!
Margarita s very nice ask for here found everything great
Margarita, very helpful, ask for her when you come very patient I will be back
Margarita was a big help in finding the moving boxes I needed. Katrina helped us earlier in the day while in cleaning out our unit too. Awesome customer service!
Amazing and clean! And a lovey staff (thank you Margarita and Karina for the help)
I cannot speak more highly of Siquena. She provided top notch customer service and was able to answer all of my questions. I was going to chose another storage facility but because of Siquena’s assistance, I felt very comparable choosing this location. If you’re thinking about using this location, I highly recommend working with Siquena - 10/10
Ask for Margarita she did a fantastic job
Everton was very polite and efficient person. He made the experience easier. I appreciated his help.
Very easy and smooth process. Margarita helped me and she was amazing. So helpful. Stress free.
Good job margarita
Came in to look at a specific unit. The unit was not appropriate for my situation. Jay showed me two other units and from there I was able to make a selection. Jay was informative and made the process quick and smooth. Appreciate it.
Margarita is awesome! Very helpful and sweet.
Everton was the best love this place !
Margarita was super helpful and this place was a breeze to work with! Found them online, checked comparable spaces, viewed the location and loaded my things in all within a few hours. I completely recommend this location 👌🏽
Gary was super helpful and attentive to all of my storage needs. He showed me multiple units to ensure I was happy with the one I chose to store my belongings. Great customer service, he explained the process to me fully on how to gain access to my unit. Definitely would recommend them to anyone in need of storage
Friendly service 😀
Margarita stellar Cust service. Katiria also
Siquena was awesome. Very patient and answered all my questions.
Margarita was great
Jay was great
So far so great. Katiria has been a great help in finding a storage unit that best fits my needs. She took her time explaining all of the units pricing. The tour well quite informing. The facility is very clean which is so important. I keypad access seems to be quite secure. Overall I give Katiria and Public Storage 2 thumbs up or 5 stars which ever is the better rating. Highly recommended.
Jay gave great service
Great customer service Everton was awesome!
Margarita and Siquena provided excellent customer service and answered all my questions thoroughly. I recommend this location to anyone in the local area! Thank you!
Magarita is really nice and patient. Everything goes so smoothly. Great experience.
Margarita was very helpful, knowledgeable and friendly. She gave me quick and efficient service.
Yassssssss margarita was everything ...very helpful and professional
Margarita is the prettiest and has great customer service.
Margarita was a doll and walk me thru everything. Thank you PS
Great service from Siquena, she was incredibly helpful and found a unit that suited my needs. She was also super thorough throughout and made the entire process seamless.
I had a great experience. Thank goodness for James. The customer service is great. The manager and the other employees there were very friendly and helpful. They really work hard. I highly recommend this location for your storage needs.
I recently rented a storage from public storage space, and I have to say the customer service is exceptional. I was very pleased with their level of work ethics. Margarita one of the individual who dealt with me from my first phone call to me moving my stuff their. She waited for me to get there and ensured that everything went according to my needs. She is amazing, and I thank them so much for their patience and assistance. I would recommend Public Storage to anyone looking for long term or short term storage space.
Margarita and Siquena both and great customer serviece. Very clean facility keep up good the good work
James was very helpful! Great service
my husband and I moved to Brooklyn a year ago and due to space restrictions (shocking in N.Y., I know) we put much of our belongings in storage. We have dealt mostly with James who has gone the extra mile to make sure the process then, and ongoing, is as painless as possible. He has been helpful to the max and with all the stuff you have to deal with when you move after 32 years in one place, a friendly and helpful person like James, along with the rest of the employees we have dealt with, is so appreciated. It's not the most modern of facilities but it's clean and the employees are very responsive. Thank you, James!
Siquena was very helpful, and made the process easy. Thanks!
Margarita was fantastic!
Margarita gave me great service. She was awesome!
Katiria was amazing and helpful!
Siquena customer service was great
James was an absolute professional. I appreciate his help and always appreciated his friendly demeanor. A true asset to the public storage team. Thanks James!!
Amazing service and advice provided by Siquena
I recently rented a unit at this location to store some bags and boxes from my last apt until I move into a new one. Everyone at this location is so incredibly nice and helpful! Nora was especially helpful. She was so informative and professional and left me with no questions at all about what the process entailed. She took me on a tour of the facility covering all the bases. Also, the entire place from the office to the loading dock and the units themselves were spotlessly clean, well lit and easy to navigate. She was also super helpful in offering me anything I might need in the way of boxes, locks or anything else to protect my belongings. All in all I would definitely recommend using Public Storage as there are a lot of other places in the area and I shopped around before choosing them. Great rates, well appointed facilities and very helpful staff.. especially Nora ;)
James was a great rep and helpful
I just started renting w Public Storage and Ashante helped me so much!!!!!!! Great experience!!!!
Katiria was extremely helpful setting up my new storage space, for a great rate. Got all the moving supplies I needed too. Would recommend for easy storage
Siquna & Katiria was very helpful and gave me a good price on a unit thanks for everything ladies
OMG this place is very convenient. Siquena provided the best customer service ever. She explained all the details of the storage unit very thoroughly and clearly. I would also recommend this storage if you would like an affordable storage unit with 5 star customer service.
Ashante was an incredible help today! Highly recommend this storage space and the kind employees.
I recieved excellent service from staff. Ask for James!
Awesome service! Siquena was very helpful! She showed me several units until I found one that worked perfect for my stuff. If you need to store anything, I recommend this place.
Katiria was a great help and awesome! Great location!😁
Is very flexible and very comfort for ur furniture. Very nice clean area's and good services.thanks james for all ur helps.🤗🤗😇😇🍪
The unit i reserved is above other units so needs a set of rolling stairs to access, which was not disclosed on the website at al during the reservation. Never had a storage unit before so didn’t know i needed to bring my own lock, which was also not mentioned in the list of things to bring. Also did not disclose that i would have to buy one of their insurance plans. Dishonest and lecherous.
Ashante Was excellent and thorough in her presentation of all available services and selection of space and products available. Pleasant and accommodating.
Great customer service
My experience here was excellent. Facility is clean, nicely priced than other companies, and in a great location. The staff is very helpful and friendly. Siquena and Katiria, property manager helped us out a lot- giving us a tour of the facility, getting us all set up, helping us estimate the unit I would need and all with a smile on their faces. That’s how all business should be done.
Clean location and the staff is friendly
Hi Siquena, was very helpful and accommodating when showing me all my storage options.
Sneaky on prices
At public storage I met one of the most exceptional and kind individuals her name was Siquena
First time storage client and I received amazing customer service from James he was super professional and helpful I am so happy I choose to go with this location
Norrah be so nice!
Siquena n katria were very ple Ase Nt w Ith their presentation in regads to the servicei needed. There were very knowedgable when it came to te fscility
Katiria was very cordial, efficient and helpful.
Not a fan
I've had a wonderful experience with this facility. Very clean and great staff, especially Katiria.
My experience here was excellent. Facility is clean, nicely priced I comparoaom to other companies, and in a great location. The staff is very helpful and friendly. James helped me out a lot- giving me a tour of the facility, getting me all set up, helping me estimate the unit I would need and all with a smile on his face. That’s how all business should be done.
I was pleasantly surprised by how professional, friendly, helpful, and patient the staff was. (Customer service can be a mixed bag in BK.) The place is immaculately clean and safe, their policies are clearly explained and sensible. They also have the best storage prices I've seen in Brooklyn, which is a huge plus. Thanks for your help, Laura and associates!
Good location.
James is so helpful, pleasant and professional. He remembered me and my sister by first name after only meeting us once and went out of his way to help us! He should be the manager!
Siquena helped me out and made sure I was happy with the unit, and showed me the various options. She made sure that the pricing, hours, and options were clear, and I was super happy with how quick and painless the process was! Upon loading my storage unit, I realized I'd need more room, so Erica helped me pick out a second storage unit, and she also provided stellar service. I am super stoked that the facility has a covered loading dock as it was POURING rain the day I finished moving, and I could keep my stuff dry as I unloaded. Very impressed overall!
Amazing customer service. Came here for work for a couple of consecutive weeks & each time I was met with a smile from every employee and they were always available to answer all of my questions. It always made my day to come here!
James was the best and very helpful and professional.
I have been keeping my stuff at downtown brooklyn public storage for two months now. James has been so incredibly helpful! I am very grateful for his expertise.
Erica & Siquena really helped me out with making the perfect choice in storage for my things.
I needed a storage unit on the fly and Siquena saved the day. Everyone was extremely helpful and accommodating. It's a super clean facility in a great location.
Laura and James were very helpful - smooth sailing to both open and close this unit. Great facilities and service!
Great team. Norrah answered all of my questions and was both professional and extremely helpful. I highly recommend this location.
I made sure to move out on 8/31 to not pay for another month. I vacated the unit and checked with the officer there. A month later I receive a bill for another month of $127 saying that I moved out on 9/4. This unpaid bill is now transferred to debt collection agency, ruining my credit. I make several phone calls only to hear that "it's my fault for not making sure that I receive the end of service email and that it's in my lease." I emailed them; they give me head quarters number; the customer rep there isn't helpful and ascribing responsibility to "the local manager." I called them, and she's deferring responsibility to her superior, who will "decide" if she can override my balance. You can imagine my frustration at their lack of taking responsibility. It's as if, oh, you were once our customer but now that you moved out, we don't care anymore. Don't use them.
Gold st. Public Storage has such friendly and helpful service, Katiria is a sweetheart and makes my customer experience so much easier and pleasant! I recommend this facility to anyone looking for storage rates at a great price.
Great staff and service! Katiria was very professional and gave me all the information I needed. The space is clean and well maintained as well.
I rented a storage space the other day, and the service provider Norrah was great. Her services are phenomenol. She was very helpful, and gave me a very good deal. God bless her, and I would recommend her office to anyone. Thank you Norrah, you deserve a promotion.
Good service
Awful service , high prices. Half the price across the st at American for the same space
This storage location is very convenient and the workers are very professional and helpful. James helped me set up my storage locker and it was really easy.
Norrah was the best employee. Great attitude, energetic and polite!!!! Thank you so much you made this so easy!!!
I stopped in to learn about and rent a storage unit. James walked me through everything patiently and was so helpful! He answered all my questions thoroughly and is very knowledgeable about the facility!
They store stuff
James was very helpful. Highly recommended.
Great experience! We were in and out in 15 minutes and James helped us find the best possible deal for our moving supplies.
Katiria was awesome
I had a great experience getting my storage unit at the 269 Gold Public Storags location. James provided excellent service, making sure I got the right amount of space for my belongings by showing me multiple units. He was incredibly helpful and I feel confident storing my items. Seamless experience, thanks James!
Katiria was beyond helpful, super sweet and just an overall pleasure to work with! She was able to help my husband and I find a storage unit that fits all of our stuff comfortably for the same price as a much smaller unit. Definitely ask for her, but her whole team seemed chill too and ready to help 💕
Excellent service by one of the property managers Starasia
Laura was very helpful, showing me 4 different options that could work for me. ALWAYS go in to see in person - every unit varied by proximity to lighting (some were very dark inside), dimensions (yes - two units both labeled as 7x10 just means they are 70 sq ft, one could be a skinny long rectangle and the other more of a square), what type of climate control (some floors had AC and some floors had heat, but not both). Laura patiently waited as I took pictures and paced to measure each unit, until we found one I liked. The facility was clean, I saw at least 10 dollies lined up for customers to use for free, and they sold boxes and packing materials. All in all, I would recommend this location.
I went in to get some moving supplies and James helped and took his time explaining all of their supply options and deals. I could only carry so much alone, but I'll definitely be back.
Erica's attitude towards her work is on a completely different level and I'm sure she's a valuable member of the customer service team.
Katiria was amazing!!!! Superstar
I went in on Friday to rent a unit so that I could guarantee the space for when I need it, July31-Aug 31. I had a promo and paid $1 + $24 administrative fee when I was there. I was never shown the unit, but you advertise that this building is climate controlled, so I assumed that wasn't a blatant lie. I was also told that I could keep the lock on until I needed to move my own things in and switch it out with a lock of my own. This was the second blatant lie I was told. I received a call on Saturday saying I had to come in and put my own lock on the unit. Yesterday, I went in and this is where all of the false advertising really started to unfold. A woman brought me upstairs to my unit to exchange the locks. I asked if the building was air conditioned because it felt like we were flying close to the sun it was so hot inside. She said it was. By the time we got over to the unit, I was dripping in sweat and I said there's no way I can store my things here, even for the short time I need the space, because the brutal heat was going to ruin everything. We got back downstairs and they looked into helping me AFTER telling me that I would need to come back tomorrow. It was 4:45pm and the place closed at 5:00. There was no one else there, so I can only assume they didn't feel like helping me in their last 15 minutes. One of the women working yesterday told me, "I'm not supposed to tell you this, but there's really only 2 floors where the air works." There was a unit available on one of them, but they said they couldn't give it to me without me paying for full month, even though I don't need to move in until July 31. They said the promotion I paid wouldn't be able to be transferred. I said there must be a way to override and accommodate because, again, I was never shown the unit when I signed up on Friday. I never would have rented it if I knew your climate control was false advertising. So then I was told, "well we could help you but he (referring to the gentleman who rented me the unit) would get in trouble, so do you want to do that?" I said, I am just trying to rent a space for one month where my things won't get ruined because of the heat. They told me they didn't have the power to override the system and the DM (I am assuming some sort of manager???) was out of town. I asked when that gentleman would be back and they said they didn't know, but maybe Wednesday. Another lie from this business. People don't take vacations without telling the rest of the staff when they'll be out/back. Then, they said there was someone they could call for assistance and went to make that call in a back room, with the door shut, so I have no idea what was discussed and said about me or the situation at hand. In the end, I was so frustrated and tired of being lied to over and over and over again, so I just had them vacate the unit after 2 days and never even moving my things in.
Great service. Clean units. Erica is terrific.
I was in need of a storage so I got one here but they never told me what time they close and I only had it for 2 days and never got to move my things in there it was a emergency move and they was close after I told them what was going on with my situation i had rent a uhaul for a longer time and rent a different company storage uhaul storage is great they person that was show me around was not talk about the lease arrangement go so now I'm a Very bad Situation they will not refund any money back even if it for on 1 minutes I will Never come here again or recommend people
Eirca! 🍧🍸angels
James is the best! He made what would have been a tedious and nerve wracking experience so simple & easy.. it was fun. Thanks for the 5 star service. This is why I love public storage.
James was a wonderful help today when my sister and I came in to get a storage. He was very helpful and knowledgeable about this location.
Great location and friendly staff. James is so helpful and courteous
Laura was very helpful, explained everything carefully including the differences between the elevators, let me switch from one storage room to another and then back, and helped me add extra friends & family to my list of authorized users. Thanks!
Excellent customer service. Highly recommend James!
My man James helped me out and gave me a good deal!
Public storage unit is very helpful staff and management are very happy and willing to help you and go above and beyond to assist you in any need that you may need I have been using this storage unit for about a year now and cannot complain about anything other than the creepy hallways that has motion light sensing
Daina.T was great, completely disponible and efficient, she made everything clear and was really patient with us. Smiling and super nice. Very professional.
Great service and staff, had everything I was looking for for my move.
Daina is such a good officer. I came in late and changed the lock for three times. She was patient and waited for us till 8:20PM.
Worked with Katiria & James - they were incredible. Super helpful & kind. Would always recommend their service & facilities.
Amazing customer service, so helpful Thanks Shaniqua
I am now editing my review, my original review was a two star complaint about their prices increasing and no breaks in cost for longevity customers like myself. However due to my review, Public Storage personnel, has reached out to tell me they have reduced my storage price by $69. I must commend them for first reviewing their reviews, their customer service response and for them giving me a direct contact in case any other problems occur with their service. The young lady who reached out to me obviously was will trained in customer service. Thank you, Public Storage and just a reminder the cheaper prices, produce and keep more customers.
Today I checked in and Kayla gave me absolutely outstanding service . I’m usually a frantic person when doing something new and this is my first time ever using a storage unit . But with her time and patience she assured me that my items will be safe and secure . Thank you public storage for having wonderful people like Kayla on your team .
Clean space, very friendly and fun staff!
Very quick and professional. Nakia was amazing. I needed a quick storage space solution while I do renovations to my apartment and Nakia had me in and out in no time while explaining everything very clearly.
Excellent location. Came here to get moving supplies. Isaiah was very friendly and helped me strategize on the supplies I needed. Would recommend!
Went here to get moving supplies. Great service from the staff here. Sales floor was clean and well-organized. Totally fair prices on storage too.
Best customer service. Nice, clean, friendly staff. Especially Nakia thank you
They were very helpful and thorough in helping me through the process of renting a storage unit.
what amazing people they could be not be more helpful! and beyond affordable they show me all the different options
I have not moved in yet, but my experience at this Public Storage today was 100% positive. Isaiah, Betsy, and Nakia were all incredibly helpful and patient with my slow decision over what size unit to rent. I hope my move in day is just as pleasant.
The staff is awesome.
Excellent environment with amazing staff nakia, katiria, and betsy
Katiria has always helped me. Whenever I have any questions she is always glad to help and answer any questions. All the staff at this are great
It was such a pleasant surprise the service I received at this location. The young man Isaiah was so helpful and he well aware of what the company had to offer. I had so many questions being that this was my first time using public storage, but he was so informative. We need more places with service like this!!!
Great staff, especially the Manager Isaiah. He was extremely helpful in answering my questions and providing valuable customer service.
Jerae and raven was spectacular in helping find the necessary space for my items. I wasn’t satisfied with my initial reservation and they took the time to help me find what I was looking for. Despite the heavy influx of people at the time they were great as a team and multitasking.
Awesome service! Nakia was helpful and informative. Thanks!
After researching several storage places in my neighborhood, I picked Public Storage because of their customer service. They're excellent, especially Nakia. I got a call from her about 10 minutes after I reserved my storage unit online, asking if I would come in so that she could show me the unit. She walked me through all the paperwork and was incredibly helpful, patient and nice. Thank you Nakia! You made my day.
Raven and staff was very helpful and awesome. Looking for storage please come here! They are the BEST!!!!
Easy online reservation system and onsite check in. Betsy helped me, she was thoughtful and through, a bonafide star
This place is always filthy. They are a detriment to the neighborhood.
Nakia and her team provided excellent service. She was very friendly, communicative and knowledgeable about the service I needed and ensured that I received the space I needed.
Shelbi is amazing! She is personable, knowledgeable and informative. I’m so glad I had the opportunity to work with her.
Great location near my apartment. Rae helped me find the best size storage for my stuff and. Quick, easy, friendly and clean.
Great customer service skills.
Went to public storage in search of some boxes to move my stuff. The employees who assisted me with my experience were Raven and Nakia. Their customer service was phenomenal and I'd definitely recommend this location and those associates to all of my friends. Walked out of public storage with a new outlook on shopping for moving supplies. Thank you Raven and Nakia for your very hospitable service.
I had a Great experience at this location a young lady by the name of Nakia was very helpful, patient, and over all pleasant to speak with. I recommend this location it was very clean and neat. The rates also accommodate my needs. Don’t forget to ask for Nakia if you want the best cutomer service.
I was looking around all day for a reasonable unit. I was so exhausted when I call this facility. It was the last one of the day and needed to move in the following day. When I called I spoke to a Rep. by the name RAE. She was so pleasant and full of energy over the phone that it gave me what I needed to push forward. Upon arriving , she was very patient and eager to help find the unit that would accommodate me. I was happy leaving there and moved in the following day as planned.
I went here at least 5 times buying supplies for a big move. Nakia and Katiria were EXTREMELY helpful and nice. I would drive from east village all the way to downtown Brooklyn just to buy my supplies there. Amazing customer service.
Rae was very professional and courteous. Made the process quick and painless . Thanks!
Nakia was most helpful with making my transfer between existing and new storage unit smooth and easy, and had fantastiv patience with all my weird questions. I highly recommend her for her friendliness, and professional manner!
Great space and excellent customer service. Staff at this location are awesome! Rae and Nakia were the ones who helped me and they were extremely helpful and friendly. Definitely the goto storage unit in the area.
Nakia gave excellent service!
Latricia is very helpful through my moving process, I'm really appreciated her help
This Public Storage Unit was awesome, they all were very helpful and made the process very easy!!! I would highly recommend this location to anyone who lives in Brooklyn!!!! And Nakia was the best, thanks again for all your help!!!
Nakia was so helpful, patient, and informative as she showed us many units, provided value-adding tips on packing and moving, and gave us all around 5-star customer service. Moving and storage can be a pain but I felt like we're good hands with nakia!
Great job Nakia at 08110
Great experience with amazing customer service. Had Nakia go above and beyond for us while we moved our my apartment in the 11th hour. Thanks so much, would recommend for sure.
I got excellent customer service here that went above and beyond the call of duty. Highly recommend! It was moving day for me, and due to earlier difficulties, I arrived right before closing with only 15 minutes remaining, and a pickup truck worth of stuff to move into my new unit here. While I didn't have any available backup plan and clearly just ran out of time, Nakia made sure I could still get my stuff in even though I really was just too late. She and the staff saved my day! Can't say enough good things about them.
Not 24 hours i pay alot of money for them to close early? It's hot DISGUSTING employees are idiots morons always on their phones liars .
Great customer service. Diamond and her co-worker the day I came were very helpful and friendly. Moreover, they were really resourceful in helping me with the moving boxes I purchased. Keep up the good work ladies!
Nakia and Katiria are the greatest sales reps I have ever met. They were courteous and professional. Nakia provided me with all the information about the units that I needed to know, while Katiria sold me 30 card board boxes. They are so friendly. I would highly recommend this public storage to all. Thanks for being so helpful!
Awesome service!
Kleilin was so nice and welcoming. She helped me with my merchandise ( boxes and other things ) and told me the best places to eat in the area. She even wrapped my things to make it easier to carry and maneuver. I really appreciate her consideration and willingness to help me.
Loved the professional, casual, humorous, knowledgeable, policy guideline explanations by Saige, Adriana, and Kleilin today Friday, in preparation for my March 31st move in with the use of the Public Storage Facility in Brooklyn Heights! 5 Star service all the way!
Saige and Sade were really awesome and a joy to deal with. Highly recommend!!!
Great customer service! Olivia is excellent. Katiria is excellent. My stuff is well cared for at a reasonable rate! Thanks.
I have never seen this level of service before, and hope to never again. If I could give zero stars I would because there is not a single positive thing about this company. Would not give us more than one cart to move our stuff even though we were the only people in the entire facility. The online payment system is buggy and double charged us. Every single interaction with an actual person made you wish you hadn't. And they try to up sell you on random things by saying it's required even though it's not. Used them for 2 months, would not use them ever again.
This location is a winner for me. Great customer service too. I changed my appointment a couple of times and when I finally decided to show up on the Ist of October to move in my stuff I got a pleasant surprise. Davene and Saige are the true definition of Quality customer service. They helped me view a couple of vacant storage units till I finally found the one I liked. Very professional staff, very patient team and very courteous too. Kudos to the Management team that hired and trained the people in this storage location.
Staff is great, location is very secure BUT: far too expensive.. every six months there is a huge rent increase. I can get a better deal walking in off the street than having been a long time customer The hours stink. I find it really hard to get to this place between 9:00 AM and 5:00 PM - Why aren't they open from 8:00AM to 8:00 PM ? My last Public Storage location was 24-7, the hours of this one stink.
am really apriciated with aris and nayelys good services at public storage thanks guys
What a great experience! My sales manager Paul was super helpful and friendly, even after I flaked on our appointment the previous day. Since I made my reservation online I qualified for a big discount, but since I I wasn't able to make my appointment I figured I wouldn't get it. Paul not only got me that discount, he made sure I qualified for the Memorial Day sale as well. He didn't have to do any of that, but he went out of his way to make sure I got the best deal possible. It's rare you get that kind of customer focused service these days. Kudos to Public Storage management for fostering that kind of culture and kudos to Paul for being such a generous and helpful guy.
The only reason I like this place is because of Paul he made everything easy and he explain to me everything in details. Paul is very good in what he does 5 stars for paul.
I don't care about cust service wether it's good or bad. I care about convenience and this place sucks, especially if you work regular hours plan on never seeing your stuff again. They could at the very least have extended hours of operation on the weekends since they are so limited during the week. I would have moved my stuff out long ago if I could actually get in there when they're open without taking a day off work.
Paul and Adriana are so helpful, I was having a bad day and they changed that by providing outstanding customer service I would recommend this place to friends and family.
The customer service was above board.
the worst storage ever !!!!!!!!!!!! Very high prices for small spaces. Short hours of operations. And some of the staff are very unpleasant. And I have experience with other places , so I know what am I talking about. When I went to Manhattan Public Storage and the Fox storage in LIC they were really suprice about prices at this storage. If I could I would give them zero stars. Hate this place.
Paul was great. Everyone was very helpful.
I came into this public storage to pay my fathers bill, the workers here are great they always happy to help. Thank you Adriana and Paul. The property manager Katiria is always lovely too. Thanks again guys!
Really helpful staff! Particularly Paul and Adriana!
Great customer service!
i was already an existing customer at the location Adriana helped me out today to get another unit because I am redoing my place. I rented the 10x10 and bought about 30 boxes. Adriana was a great help thanks for everything. This is a really great location!!
At last a storage company with great customer service! I only have one complaint, Adriana and Keyanna should be working for my company here at Premier Paralegal LLC. These ladies were great, very effiecent in the entire process and I left out of there feeling satisfied with great service and money well spent. The place is clean and easy to access. Thank you girls for your proffessionalism the those lovely smiles keep up the great work. Vaughn G
Had a great experience storing here the staff was always very helpful and friendly especially Alize and Adriana!
I was having a problem with my storage payments on auto pay, Ms. Orquidea was so helpful and very understanding. I was all paid up and she gave me the proof of payment I needed, by providing a receipt that had my payments. She was awesome and saved me a huge headache
The ladies at the desk Adriana and Orquidea are great very helpful, thank you ladies!
Great service knowledgeable friendly safe trendy area one stop shop and Monique the property manager was phenomenal
I promised Monique I would make this review and I'm just getting around to it now property is extremely clean monique was very helpful and she also help me with my move
Very Clean space, friendly staff, perfect Spot!!! Would highly recommend.
Super clean and convenient location if in Brooklyn. Staff has always been friendly and helpful. They even told me about specials that I wouldn't have otherwise known about.
My move in was seamless, even when I had to change to larger unit on the same day I moved in! Katiria and Adriana were not only extremely helpful but also very nice.
The girls at the front desk are always so helpful, I really appreciate the help every time I come in and pay my bill. Wonderful service is hard to find especially in NYC. Lol! Thank you lovely ladies (wish I remembered all of their names)
My only experience with this facility is with communicating with Katiria. She is both friendly and professional. She is an excellent representative for Public Storage - I believe that she should be promoted to a managerial/training position. Katiria is a great asset for Public Storage. I do not have a storage unit at this particular facility but she has assisted me with my unit at another facility in another state on more than one occasion.
First of all I was late to my appointment, and although I did give a courtesy call before hand, Katiria was absolutely wonderful. Her customer service skills are amazing and she and her entire staff were all very nice. Katiria was informative and knowledgeable of the companies polices and procedures I would recommended anyone that's looking to store things away to check out The Public Storage on Gold Street.
I went to Public Storage today at 269 Gold Street and the experience was one of the best business experiences I had in a long time. The Sales Associate Monique made that all possible. Monique was very pleasant, friendly, compassionate and informative. Any questions that I had Monique did not hesitate to answer them. Monique posses a rare form of customer service that, I have not seen in awhile. I just want to thank Public Storage for having such a beautiful person like Monique on there team.
If you're storing at the Gold Street location "you gotta go to Mo! Gotta go to Monique!" She was wonderful her customer service was A+. She could read that I was stressed about my move. She told me not to stress and that she would make my move-in stress free. She saved me money with a sale on my space and boxes. Showed me how to fill my space correctly. Her property is clean, well lit, and convince to most trains. I trust my items to Public Storage especially knowing Monique is there running the show. Thank you Monique.
I recently stepped in just to get look around and get some prices and a lady by the name of monique (i think) helped me out. All i could say is she was awesome. I ended up renting a space and that wasnt my intentions. She was jus so welcoming. I love it!
My experience with Adriana here at Public Storage was excellent. She took great care in making every effort to ensure that we understood everything about using Public Storage! Thank you Adriana!!!
To whom it may concern, Property Manager Kitiria was very personable and extremely helpful, as well as patient and professional. She made what started out for me as a very stressful day, into an easy one. She assessed the volume of my items, while they were still in the truck. This helped me to select the best size room for my belongings. She was very accommodating and gave me lots of information and choices so I could make the best decisions for my belongings. I would definitely recommend Public Storage to my friends based on the excellent treatment by Property Manager Kitiria. Powers Pleasant
recently stopped in, due to my boyfriend having to go away for work and we needed a convenient inexpensive storage unit. The staff was welcoming and warm We worked directly with monique, who was friendly, informative and energetic. She showed us multiple spaces and gave us great packing ideas to maximize our space. We didnt rent that day, due to us shopping around but we've made a decision n nothing compared to the service and experience here.
My mom has a unit here and every time I go to the location the girls in the office are always so nice and pleasant. Katiria and Adriana are always so helpful. Thanks girls for everything.
I loved the service in this location. The girls were so helpful explaining how I should pack my fragile items. I will return for more packing supply in the future.
Very clean location I've been in some pretty horrible storage places. This is clearly thee best one. They inform you of everything and the staff is super knowledgable! Love this location, great for long term and short term use.
I love this location, The girls at the front desk are really pleasant and helpful as can be. Gold St public storage is really the way to go! Thank you ladies for all the help & great customer service :)
We have used this storage space for over 2 years now. I am so impressed by the staff (even attentive when busy!) and the cleanliness of the facility. We hardly visit the space, but when we do there are no signs of bugs, vermin or even dust. I am impressed. The facility we used before was terrible and will remain nameless. Our bin lock had been tampered with and a homeless person was changing his clothes a few bins from ours! i love New York, but this was a bit extreme. Very happy with Public Storage facility.
This is a GREAT place to store, My Husband & I Needed Boxes and Ended up renting a small space with Them. Katiria and Adriana Helped Us with The size we needed because We're definetaly Storage Virgins (Haha). We ended up only needing a 5x5 space for just about 20 Boxes of Things that were taking up the little bit of space that we do have in our apartment. They estimated the size and it was PERFECT as well as selling us their super sturdy boxes. (Which were wayy better than the home depot ones we were originally going to go with!) The girls were Super Nice and Knowledgable and Theres nothing I love more than Great customer Service!! Thank you soo much Ladies!! :)
Great job!!! Keep up the good work!!!
Great experience Olga and Adriana were super helpful. They were both very knowledgeable about the type of boxes I needed and the amount I should buy. They were correct about the amount of boxes I would need to pack. Next time I will go straight to them for help.
HIGHLY RECOMMENDED! Great Service! Great Staff! Secure and Safe! Everything you need in spot. I have no clue what I was doing however after meeting OLGA, I was lead to exactly what I needed and could afford! Thank you for the amazing experience and I wish more business and friends to come ya'lls way!
adrianna, olga and danzi were all very helpful and informative. made the experience a breeze.
Awesome Experience! Olga And Adriana Were Great! They Love Their Job And IT Shows... :-)
The staff helped me so much when I walked in to simply buy three boxes. The girls working there ended up breaking down what I was going to pack and even showed me how I should pack my chinaware. The next time I need packing supplies I will be sure to come back to this public storage location. Great Staff.
I went to buy a few boxes since I'm moving to the west coast and I needed help figuring out what type of boxes I should buy. The moment I entered the office I felt relieved just by seeing all the different options I was given by the girls. I decided to buy a combo of boxes mixing up the sizes and I ended up sending a friend to buy some boxes for his business as well. Olga, Adriana and Katiria were such a big help.
I had a great experience at Public Storage. I was abruptly evicted and needed to find a place for storage that was close to the area in which I work (downtown brooklyn). The service was great from both employees (Adriana & Olga). It was an easy purchase, my space was exactly what I needed, very pleased with my purchase.
Public Storage Gold Street literally saved my life. Great customer service. See Olga, Katrina or Adriana
I really like this storage facility. The staff(Betsy and Katiria) are very helpful and courteous.I have been renting for over 6 months and my experience there has been a good one. I would highly recommend it. I got a great deal on a room size space too.
My experience at Public Storage was awesome. Olga & Adriana where extremely knowledgable, helping me find the right unit for my needs which resulted in saving me money. If you need to store your stuff, I would suggest this location.
good place to purchase moving supplies for last minute moves.
its was awesome! everyone is great and helpful! Adriana is amazing!
Great service. Wrote down everything! I won't get lost ever !
Katiria, Betsy and Fabienne are the best, superb service, well done guys!
I had a space at this location for about 2 years and I've never had any issue, the staff are always helpful. I lost my keys and needed a locksmith, the property manager Betsy Fabienne was so patient and so helpful. I would totally use this location again of needed.
I have had a unit at this public storage for a while from the first day Katria and Besty have so helpful with the ENTIRE PROCESS. From explaining all your options on the storage unit, options on insurance for the unit, to the process for moving out of the units. They are great if you have any questions about making payments in person or thur the website. Grade A customer service!
awesome people
The best experience I ever had. The nicest stuff ever. Cleanest facility ever visited.
Katira was very helpful and pleasure to work with. She provided excellent customer service.
Excellent service and pleasant staff, that's all I needed.
Just wanted to say that Katiria Betsy was a great help to me. She was very knowledgeable plus went the extra mile to help my mother and me. She even helped save some money. good service like that is hard to find. Thank You Shawn
They'll do everything to reign you in, but then do nothing to make it a worthwhile investment. Before my move-in I was continually hassled by daily calls confirming that I was still interested. Upon move-in, I was ushered to my storage space on the third floor (their elevator is quite roomy). The higher floors look nothing like the clean, vibrant, and bright first floor. To some degree, this may be expected, but the differences here are rather extreme. The attendant (who I'll get to in a moment) unlocked the door to a dark room with aging plywood walls and invited me to inspect the darkened room. I went to pull the hanging string for the light and nothing happened. Just as I did so I received an answer from said attendant before I could even form my question: the lights had been disabled because people would stack boxes to high, which would be a fire hazard. Okay, fair enough, but there many other ways to deal with this problem—here's a list of a few I thought of just within the moment: —put a screen or grate around the lights or at the maximum possible height things should be stacked; —use motion sensors to activate the lights (as are even used in the hallways of this floor); —use (cool) lighting and (safer) wiring that would lessen the chance of fire along in addition to adequate fire-suppression systems. After a long day of moving and many difficult-to-maneuver variables to account for, I gave in and accepted to rent the space. As I'm filling out the stack of paperwork, I notice that the attendants at the front desk all have something in common: they're all young females who seem to have been pulled directly out of line for the casting of that Jersey shore show (and in style and behavior). I complete the transaction and get back to helping my friend unload items from the loading dock. We take things up the elevator (which is secured by a keypad you're given a code too) and realize that it will be impossible to pack things in the space in any possibly sufficient way without more light than what is grazing in from the hallway. I returned to the front desk to request a flashlight and, to my surprise, they actually had one—a large maglight even! But then I returned to my state of disappointment as I depressed the button multiple times and, again, as I did so, the young women at the front desk expressed what seemed to be an unexpected and pre-formatted response: oh, ya kno, the badries err probably dayd. So I again return to help my friend, using my iPhone's flashlight app to brighten the damp room of squalor as we toss bits of belongings into darkness. We leave, only happy to be moving on during our synchronous day of moving out. Nearly a month later, the calls begin again. Daily reminders that my time is drawing to a close and I've not set up automatic payments. I finally concede, again, and agree to stay put another month as I consider it to be the easiest option and the only one to stop them from nagging like an irritated ex. The price for month 2: >$300. The best value forth this place is the location, but unless you're hand-carrying items from a storage unit to Dumbo, it will be worth your time and other investments to find somewhere more suitable.
I've moved more than a few times and had to store my stuff in several locations. I have to say that this has been one of the best experiences out of all those. Despite it being a crazy weekend in NYC to move, the staff here handled everything exceptionally. Everyone was super helpful and accommodating ... especially Betsy. They worked with my move in schedule, even when it changed ...twice, and they also did everything in their power to make the move go as easy smooth as possible.
Very helpful staff. Amanda helped me and made the experience as easy as possible. Really appreciate the great service.
Thank you adriana, shakiyah and betsy you are always so professional and helpful when i stop by to purchase boxes, tape and padlocks.
Had no problems with storage at this location, everyone was friendly , had no issues with anything. Specially with the dollar promotion. Betsy, kiyah were reallly helpful and the customer service was exceptional , would recommend this storage to everyone
Beysy, Amanda, Adriana provided great service & they were very helpful.
I have had this storage locker since 2005-2006. I love the convenience and the size is incredible. The facilities are clean and modern. The staff is the best part. Always friendly and willing to help. If there is a problem with your storage locker, you hear from them directly - not a random customer service agent in another state. My only complaint would be the price creep yearly. It's far too steep and doesn't match the rest of the economy. That said, I have a good deal for the size of my locker. Thanks!
public storage has been great & my personal belongings are safe , also the employees are very nice and generous and well mannered & i appreciate their service . The employees that i am reffering to are Aduana, Amanda & Betsy . Thank you
Amanda was really helpful.