Public Storage Self-Storage Units at 5002 2nd Ave, Brooklyn, NY

Worst customer service ever and very rude staff

Orquídea thank you very much for your service .

There are never enough carts for customers. Some customers took 2 or 3 carts at the same time and staffs did not help the customer who asked to share one cart, unfortunately. Very disappointed.

I give one star, because as I was employed working with this company for the 5 months I was doing my best to work for this company, reason I quit this jobs I find to much Abuse, I have to do 4 Position for $ 16.00 hours for 40 hours but have to be Travel around other places, can not stay in the same place where I Applied to... I like this job because I thought was just work front Desk but is not like that have to clean until and security to all units that I finders so Dangerous for women to check, I was worried about my safety.. I felt very sad and I got so disappointed, even I thank for opportunity that was given..

It is great! More space and people who works there are very kind!

Lisa has provided 5 star service from the first day I decided to rent at this location. She always so helpful and very much informative. I will recommend this location to anyone looking for great customer service!

Lisa and orquidea helped out so much, they were every kind and respectful, this public storage is clean and everything looks great!

Orquídea y lisa me dan un buen servicio cada vez k voy al storage gracias por todo..

Jennifer muy buena atencion exelente el recibimiento

Orquidea was very helpful when I was inquiring about a storage unit. She provided all sizes that were going to to work for me. Amazing person and service!!

Orquidea gave me a excellent service I will recommend this location 100 % thank you for your help.

Miss Lisa gave me the nicest storage available, when I had to transfer to the new one, also the lady, Orquidea in the front, showed me the better option. They made my day!

Bothered me about payment before even a month. Missed one payment b/c my card had expired. Left messages for days, asking me to call them about an "important matter." Got their vm every time I called-back. Received notice of lien and that my belongings would be sold.

Those darn elevators are always out of order!

orquidea - appreciate the patience and her knowledge as she provides great costumer service thank you

Orquidea is truly a gem She took tr he tome to show us other options that can work for us and allow us the time to Figure out what we need to do to get our reservations srt

Love this location, plenty of space to park, the facility itself is modern and well lit. Got a great deal online and booked my spot seamlessly. But what made this experience 5 stars was the excellent service provided by Orquidea and Lisa. They helped me tour and look through options with a big smile on their faces, in contrast to competing storage facilities nearby. Would highly recommend if you're in the area!

Orquida is the best in customer service Always helpful

Orquídea gracias por tu servicio

I freuntly purchase auction rooms at the sunset location and Lisa and orquidea always make it a smooth and easy process. They are always so pleasant and provide great customer service.

Thank you for the quick service Orquidea and helping me get settled right away!

Orquidea thank you for helping me to find the right storage

Lisa and Orquidea has provided 5 star service every time I visit the property. The property is always clean and the service is always on point. I will recommend this location anytime!

Wonderful helpers like Orquidea helped me through the process quick and easy

Orquidea and Lisa both very helpful and polite, they made the process super easy. Definitely glad they were there.

If only there was an option for negative reviews this place would get a -10. This company does not know what the word RESERVATION means and they certainly don’t honor them. They offer “reservations” online and when you make the reservation, the website states that they will hold the unit for free and that you have until the move-in date to claim your unit. However, what they don’t make very obvious to you is that at any time during your reservation, they can give the room to anyone who walks in willing to pay for it. In my case I had a reservation at the Sunset Park location in Brooklyn and the so called “manager” called me the day before the reservation is ending to let me know my move-in time was 2:00 but the reservation was good until 5:00. She asked if I still wanted the unit and informed me that I had until 5:00 the following day to move in to the unit. I told her yes, I wanted it and that I will be there tomorrow. I showed up at 1:30 and was told that my unit was no longer available. Why would she call me the day before to confirm only to give it away to someone else before my move-in time. Couldn’t she at least let the other person know that my reservation ends in a few hours or at least call me back to see if I really was coming on. Needless to say she had 0 resolution for my situation. Horrible customer service. I would never recommend this place to anyone.

Lisa y su amiga fueron muy amables y encontraron un espacio de acuerdo a mis nesecidades sin duda volvería a contactarlos exelente servicio sin duda las mejores

Lisa y su amiga fueron muy generosos conmigo me dieron un espacio de acuerdo a mis nesecidades sin duda les recomiendo este lugar exlente sercicio tienen un 100 muchas gracias se les agradese

Lisa was super very professional and pleasant location very convenient and easy access

Great service from Mrs. orquidea pleasant and facility very clean

Avoid Public Storage at all cost! They sold my property for $90 after I told a rep in email I would be paying the rent the following week. The balance was racked up due to fees they added themselves totally to $268. They sold my belongings for $90 and had the gall to ask that I pay remainder of balance. I’m healing from a knee injury and just got back into physically working. I’d understand if the balance was $500 plus. The business model for this company is outdated and should be changed.. it was a poor decision to sell so low when I contacted to pay like I’ve been paying for over 6 months. I was told if I don’t pay it’ll go on my credit. But that’s what they’re going to have to do because they’re no longer getting a penny out of me. I have to start over after what they did.. and still want my money… what am I paying for.. AIR? These contracts are robbery… sell your own items if you can

DO NOT use public storage at all if you can help it!!! "First month $1" doesn't include a $29 one time admin fee, and my rent went up **twice** from $174 (Sept 2022) to $238 (March 2023) to $264 (Jan 2024), which is over a 50% increase in just that time. In case you don’t read the rental agreement closely, it states they can raise the rent whenever/by however much they’d like. On top of this, there’s also $15/month insurance on the unit in case something happens. I called to explain I'm a student having a hard time paying, and they'd only grant me $26 off a month for 3 months. They also barrage you with calls if your rent isn't paid on the 1st of each month, and there's a $47.60 late charge by the 8th of the month if it's not paid by then. OH and the staff is always rude and if you're working 9-5, best of luck with the hours at this location. The elevators are super slow and there’s only 2 elevators for 4 floors of hundreds of units. No cell service also. Overall, this is absolute robbery and no transparency, the company’s aim is to rip you off at any chance -- try your best to give away/sell or throw out your stuff!!! Junk services can remove large items, even paying for this will save you thousands vs public storage.

Yeah, I have friends that you spell big star. It's over there in i'm pretty sure it's good

Terrible place! Do not use this place for storage. Both elevators are consistently out of service. One elevator is understandable but what type of business would have both elevators out of service during the prime time of the month (end/ beginning) when people are visiting their units the most? This has been my experience for the past year. On top of all this, the front desk attendants have the worse attitude in the world. Recently, when people came to inquire about how they can get items downstairs, a young woman at the front desk responded, "I don't know how to repair elevators so I cant help you". Trust me, don't use this place for storage.

This place is awful pretty much through and through - I gave two stars because they at least keep it clean - but there are only 2 elevators for the entire space and usually one - and occasionally even BOTH are out of order. Carts are pretty scant. Far too many options in the area to settle for this one sadly…

Orquídea thank you for your help

Overall the place is clean and safe. I moved my stuff here because they offered a much cheaper price online than at my former storage unit. I made a reservation online for the lower rent. When I went in person to finalize the rental, I was told the unit was no longer available, that it had been rented earlier that day. They offered me a similar space for a much higher price. I stood my ground and suddenly there were several units available at the original price. Nevertheless the rent went up a few months later, however the price was still lower than what I was paying at my former unit. Don't move here on the first or last day of the month for you'll end up paying your moving crew a lot to wait around for the elevators. They raise the rent about every 6 months. I moved my stuff to a nearby storage facility that charges a lot less and does not raise the rent regularly. So far, so good.

Very CLEAN storage space!! Great customer service!! Recommended!!! Affordable prices! Special thanks to Lisa and Mike for the warm welcome !! AAA++++

While looking for a unit to store material, I called Public Storage and had the pleasure of working with Chantele. She was very professional and helped walk me through the steps of renting a storage unit. Chantele also took the time to make sure I understood how to properly access the building and answered any additional questions that I had. Need a facility that is clean and has accommodating staff? Definitely reach out to Public Storage, you won't be disappointed!

Orquidea gracias por tu servicio y ayuda contento por tu servicio recomendaria este lugar 100%

This storage spot has been great. Clean and the customer service provided from Lisa has been amazing. The prices and sizes are very accommodating. I highly recommend you come store with the staff at the sunset location, I promise you won’t regret it.

Lisa has provided great customer service since day one. I highly recommend this facility. Property is always clean and the customer service is always on point. There is no problem that can’t be resolved.

Avoid this place like the plague!!! The best things they have going for them are the clean & safe environment. Elevators are CONSTANTLY out of service. I've been here when both elevators are out of service and you need to schlep your stuff up and down the stairs. To be clear, I don't mean their elevators are down for an hour or two for maintenance... they're down for days and weeks at a time. There was a point when there was only 1 elevator for a solid 2 months. I've even been stuck in their elevators before. The front desk's response? "yeah we know about the elevators. We've got someone coming." They open extremely late and close VERY early for a storage facility. If you have a job where you work 9a-5p, you'll never be able to access your belongings during the week. If you're OK with that... it might just work for you. Also - that promising price you booked on their website? It will only last about 3-6 months. In your rental agreement, section 2.2 states that they reserve the right to increase your rent whenever they want, whatever frequency they desire, with no cap on the increase. I booked my rental space with them on August 2, 2022 for $286/month. On December 2, 2022 (4 months later) my rent jumped to $369/month. On September 2, 2023 (10 months after my first increase) I'm now paying $422/month. So, 13 months in, I'm now paying nearly 50% more than my original agreement price. Public Storage, as an entire brand, is not worth the hassle. Stay away!

Awesome

Chantele saved my life! I was stressed moving and had to change my reservation last minute. I thought I would have to pay 2x or lose my reservation but she helped me out!!! Thank you!

Fui en busca de storage orquidea me dio un servicio exelente le recomiendo este sitio a todos los k necesiten el servicio gracias por tu ayuda

Lisa and Orquidea has provided top notch customer service, the facility is clean and well kept. Prices are decent. I’ll recommend this faculty anyone looking for great customer service.

Ms. OrQuidea is very nice and she helped us quick and easy!

Orquidea provides great customer service. Please rent at this location.