Public Storage Self-Storage Units at 5002 2nd Ave, Brooklyn, NY

While looking for a unit to store material, I called Public Storage and had the pleasure of working with Chantele. She was very professional and helped walk me through the steps of renting a storage unit. Chantele also took the time to make sure I understood how to properly access the building and answered any additional questions that I had. Need a facility that is clean and has accommodating staff? Definitely reach out to Public Storage, you won't be disappointed!

Orquidea gracias por tu servicio y ayuda contento por tu servicio recomendaria este lugar 100%

Lisa has provided great customer service since day one. I highly recommend this facility. Property is always clean and the customer service is always on point. There is no problem that can’t be resolved.

This storage spot has been great. Clean and the customer service provided from Lisa has been amazing. The prices and sizes are very accommodating. I highly recommend you come store with the staff at the sunset location, I promise you won’t regret it.

Avoid this place like the plague!!! The best things they have going for them are the clean & safe environment. Elevators are CONSTANTLY out of service. I've been here when both elevators are out of service and you need to schlep your stuff up and down the stairs. To be clear, I don't mean their elevators are down for an hour or two for maintenance... they're down for days and weeks at a time. There was a point when there was only 1 elevator for a solid 2 months. I've even been stuck in their elevators before. The front desk's response? "yeah we know about the elevators. We've got someone coming." They open extremely late and close VERY early for a storage facility. If you have a job where you work 9a-5p, you'll never be able to access your belongings during the week. If you're OK with that... it might just work for you. Also - that promising price you booked on their website? It will only last about 3-6 months. In your rental agreement, section 2.2 states that they reserve the right to increase your rent whenever they want, whatever frequency they desire, with no cap on the increase. I booked my rental space with them on August 2, 2022 for $286/month. On December 2, 2022 (4 months later) my rent jumped to $369/month. On September 2, 2023 (10 months after my first increase) I'm now paying $422/month. So, 13 months in, I'm now paying nearly 50% more than my original agreement price. Public Storage, as an entire brand, is not worth the hassle. Stay away!

Awesome

Chantelle, at the front desk was so helpful helping me upgrade to a larger unit. Excellent customer service.

Chantele saved my life! I was stressed moving and had to change my reservation last minute. I thought I would have to pay 2x or lose my reservation but she helped me out!!! Thank you!

Lisa and Orquidea has provided top notch customer service, the facility is clean and well kept. Prices are decent. I’ll recommend this faculty anyone looking for great customer service.

Fui en busca de storage orquidea me dio un servicio exelente le recomiendo este sitio a todos los k necesiten el servicio gracias por tu ayuda

Ms. OrQuidea is very nice and she helped us quick and easy!

Very friendly atmosphere, friendly crew, very informational and honest. Very very helpful didn't try to push me aside and assign a storage room for me took the time to show me and asked if it meets my needs. I'm a very happy customer at public storage. Also I see some reviews complaining about elevators, I've been here several months and 1 elevator does go inoperable but they fix it as soon as possible, haven't seen 2 elevators out at the same time. They have signs that say "don't hold elevator doors because it will leave it inoperable," but people don't like to read or listen. I highly recommended this to my family and friends, close, convienent, and secure.

Very friendly atmosphere, friendly crew, very informational and honest. Very helpful didn't try to push me aside and assign a storage room for me took the time to show me and asked if it meets my needs. I'm a very happy customer at public storage. Also I see some reviews complaining about elevators, I've been here several months and 1 elevator does go inoperable but they fix it as soon as possible, haven't seen 2 elevators out at the same time. They have signs that say "don't hold elevator doors because it will leave it inoperable," but people don't like to read or listen. I highly recommended this to my family and friends, close, convienent, and secure. Almost forgot to mention the loading dock makes it easy access.

It’s always a great pleasure when I come to sunset. Lisa alway greets me with a smile and is always available to help and come up with solutions with any of my endeavors. I’ll recommend anyone to store here.

Orquidea provides great customer service. Please rent at this location.

Orquídea gracias por tu servicio

I came in the other day to ask a couple of questions and the staff was extremely rude. They acted as if I was bothering them at work. They didn’t want to give me their names but I heard the other worker call the rude girl who didn’t even put down her phone, oricida? Needless to say, I won’t be storing my things here.

Lisa, Orquidea and Michael they are always very helpful and courteous, always going the extra mile.💯👍 We recommend public storage.

The ladders are super wobbly and Oruidea is simply unbearable. Steer clear of this storage and try literally any other

Don’t let the comments about Orquidea fool you. She begs every person she signs up to leave her a good review… she is the most obnoxious, rude, inconsiderate and unprofessional worker I have ever met. I get that the storage closes at 6, but that should not mean pester and harass your customers to leave at 6. I told her I was finishing up and instead of asking “how much longer” or something of that nature, she tells me how I am now trespassing… it was 6:05. She continued to be rude so I succumbed to her nasty energy and argued back. How did this woman even get hired?! If you like being treated with decency, choose another storage.

We are very grateful for finding this storage place in our area! And we want to give special thank for Orchidea for her assistance and help us to make right decision about size of the storage space, thank you for her attention, kindness and her smiling face, it’s very important nowadays.

Excellent!

This was my first time renting a storage unit, and I had a lot if questions and concerns. I’m so thankful to all the staff members working with me, especially Chantele for guiding me through the process with kindness and patience. 10/10 experience!

Great facility! Clean and climate controlled. So 5 stars for that alone. Some of the services and the goods sell are subpar, though. Had unit for two years 👌🏾 Don’t open any storage unit without a plan to close 😃

Chantel she was for all info and amazing help getting the storage I needed!.

Very wonderful customer service Paula was lovely. Clean space. Edit & update: since Public Storage took over the hours have shortened and the service isn't as strong.

I thought it was bad with two SLOW elevators. One of the elevators hasn't worked for over a week. And now they jacked the price of my unit AGAIN. Also they went from 7p to 6p during the pandemic. I've spent thousands of dollars over the years. Unless you're a business, just get rid of it. F. This. I'm out.

Orquidea was a great help! She solved all my issues and got me checked in quickly! She is so kind and definitely deserves a raise

Solo sirve un elebador para 5 pisos abren tarde y sierran muy temprano y ensima suben la renta cada 5 meses

My visit at public storage Wednesday, May 4th, 2023, Ms. Oquidea, took care of me very professionally and I left very satisfied.

The Lady who helped me was very nice! Thank you.

Michael was friendly, responsive, and was super helpful, going above and beyond, and was patient with my many questions. He's a gem. The location is clean, quiet, well organized, and it's not hard to get to and there is not a lot of traffic, so it feels pretty stress--free considering moving is generally stressful. Well done.

Nice, convenient and good customer service

Overall the place is clean and safe. I moved my stuff here because they offered a much cheaper price online than at my former storage unit. I made a reservation online for the lower rent. When I went in person to finalize the rental, I was told the unit was no longer available, that it had been rented earlier that day. They offered me a similar space for a much higher price. I stood my ground and suddenly there were several units available at the original price. Nevertheless the rent went up a few months later, however the price was still lower than what I was paying at my former unit. Don't move here on the first or last day of the month for you'll end up paying your moving crew a lot to wait around for the elevators.

When I went to look for storage Lisa and orquídea gave me a great service I will recommend this storage 100%

Orquidea muchas gracias por tu ayuda

I had an issue with the payments toward my rented space and the manager there— Orquidea, helped me out to the best of her ability, she’s very understanding and was mindful about what my needs were. I am eternally grateful. *two thumbs up*

This location is great however the public storage corporation in general is not. I switched to Public Storage because the other place I used raised my fee to well over $200 for a 5x10 unit. I began with public storage in 2019 at $97 per month, they raised me to $107 in 2020, $145 in 2022 and now beginning February 2023 to $189 for a 5x10 unit!! Ridiculous. Guess I’m moving out…again.

Mi estimada Orquídea me ofreció un servicio excelente. La atención fue muy grata.. Recomiendo su asesoramiento. Es la mejor 💜 👍🏻

Orquídea y lisa gracias por su ayuda durante el proceso del rental

Mi esposa erika rento una unidad en este sitio orquídea me dio un buen servicio gracias por tu ayuda

Orquidea me dijo un excelente Servicio recomentaria Este sitio

Orquídea and Lisa thank you for your help I will definitely recommend this storage to anyone

Muy buen servicio y muy amable la persona que nos atendió 😃😃😃😃 orquidea

Orquídea thank you for you good servicié

Sophie was very good great personality great customer service

Public Storage is a clean space, easy access and a convenient place to store your things. It’s secure and works well for me. Orquídea was very pleasant and helpful. Very informative and respectful. She was ready to show me the space and walked me through everything. Thank you! Very pleased

Thank you jodie and Lisa for your help and patience today it was appreciated

It's ok. Getting expensive.

They just doubled my rent from $61 to $121. The only notification I received was a mailer like it's 1999. I rarely write reviews, but this is unacceptable.

Shannon was super nice

I was at the property yesterday and jodie showed great patience and customer service* if you ever need storage I recommend public storage on 2nd avenue

We have the rental for one year. Now they increased $50.00 more and the service of Customer Service is "zero". Everytime we needed a cart, is nobody in the office to unlock. So many people angry just in one day they needed a cart. Thanks! we moved out our things already.

Jodie and Jeremy were very helpful the property is clean and has excellent parking options.

Why can this facility be open till like 8pm, it's very hard for me to get there before closing time. I work till 5pm..

Orquídea was very helpful very friendly. She helped us every step of the way to set up a unit. Thank you for your help.

Michael was very helpful, nice, and informative.... The facility is extremely clean, secure, and safe... I recommend it for anyone who needs to store their property...

Orquídea una señora muy amable buen servicio si recomiendo el citio

Orquídea, es una persona muy atenta con profesionalismo y respeto para los clientes yo recomiendo este storage por ella

Clean Facility Friendly Management Great Location Thank You Lisa and Jeremy!!!

Thank You Public Storage for a great rental experience clean and secure is what I wanted I received it Jeremy and Lisa very professional!!!!

Orquidea and Lisa were great help and i would highly recommend this storage facilty. They were pleasent and very patient. Thank you ladies!

Orquidea and Lisa are very nice. Thank you for your help. I would recommend this place

Lisa has provided excellent customer service. Always clean and presentable. I would highly recommend this facility!

Hours are 9:30-6p M-F and 9:30-5p weekends. Closed on holidays. Need to take a day off from work to access personal belongings. There are codes to the elevators. There's no reason why this cannot be accessed outside of those hours. Upon signing 3yrs ago, this was the promotion. Very upsetting.

Orquídea es una persona maravillosa en todas las este ciones de la palabra me ayudo con mis necesidades excelente persona y servicio

Locks clean and secure. The late fee multiplies fastest than IRS's. It's turning into extortion.

Orquidea gives amazing service! Def would come again.

Fui a rentar un segundo espacio al 5002 2nd ave en Brooklyn ny. Orquídea y lisa fueron muy servicial en lo o yo buscaba. Recomiendo este storage al 100%. Gracias muchachas por su ayuda.

Lisa was amazing and very kind, she made my experience incredible. Thank you so much

Orquidea is lovely person, helped me to chose the right storage. Happy with the service.

Orquidea gave me excellent customer service.

Orquidea muchas gracias por tu servicio.un placer aver rentado en este sitio

Orquídea had exceptional attention and was very helpful and attentive in helping with our needs. She really made our transition a smooth experience.

Thanks you for your service orquídea and Lisa

Amazing services from Orquidea

Jada was great very knowledgeable and a great help very satisfy.

Jodie was a delight during my move in. Great customer service. Truly appreciate all her help.

I did my rental today orquídea was very pleasant

Jodie was very helpful I will recommend public storage to my friends

Jodie was very kind and helpful . Great customer service .

Orquidea thank you for you help very professional building nice and clean

Lisa and Orquidea was a great help. This place is quick, easy and clean. I apprecite their help. I would recommend this location to anyone looking for storage.

Great prices, always clean.

Lisa is the bomb!!! The place is clean, I have not had any issues with my belongings being ruined, the place is really climate controlled (unlike a previous place I stored at that said they were “climate controlled”)…I highly recommend Public Storage, you will be happy here.

I rented a unit on line when I went to the property to find my unit orquídea was very helpful thanks you so much.

Orquidea gracias por tu ayuda renta dome el storage.

called in to ask questions and Jodie was very helpful and courteous !!! Thank you jodie

Orquidea and Jodie were excellent during my rental process thank you so much

Orquidea took care of me very well, the hospitality was great and everything went by fast and smooth!

Orquidea thank you so much for you work

Very nice staff 👍

Jodie & Lisa was exceptionally courteous and friendly with the process. Made everything nice and smooth. Great place

I like this place because it's convenient but the holiday hours should be updated for specific holidays it says open but when we got there (literally 3 minutes away) it was closed.

Highly recommend. Clean and secure units. My costumer service experience with Roshelle was excellent. She was knowledgeable, extremely patient, and helped me problem solve while I explained what I needed. 5 stars… Thank you!

Orquidea is the best, she is friendly, helpful & knowlege of her job.

Orquidea she give the best customer service she is very patient understanding and also welcome whenever you enter the office and ready to help you

Moved in this past April and moved out yesterday with no issues. Building was new and clean. We were assisted both times by Kayla, who was great — super nice and very helpful.

Kayla was a great help! Her customer service skills are amazing. She helped me find the perfect storage unit for all my stuff.

Orquidea thank you for tou help. Food customer service

Gab was great. Helped my families vacate go smoothly and was very friendly every time I have met him

I found this location of Public Storage and thier staff, especially Lisa, who treated me with a professional and cortious manner on my first day Exceptional.. the building is clean, elevators Large, garage is Large and capable of even professional movers to use. Because of this I would recommend this particular Public Storage for anyone who want this kind service and security, as Lisa said , we're always here to help you in your moving in needs!!

This place is the BEST because of the staff!!! Orquidea Lisa and Gab are the kindest most organized staff, they helped me with everything and put my mind at ease during a stressful move. They were always smiling and made me feel so comfortable and taken care of. Thank you to this crew for everything you do!!

Staff Orquidia, was very helpful and professional. I have rented storage space before, so far this has been the best service from start to finish! Very much appreciate, thank you!

The cutie at the desk message me on IG 😉 Devinlebron42

Lisa has been very helpful and pleasant since day one. I really appreciate all her help, I would recommend this facility to anyone interested in renting storage.

I went last week with my friend to rent a unit which he did. Orquidea was very professional and friendly. I would recommend this place. Very cleaned

I am a long standing customer with public storage. In these tough times, where paying the monthly bills can be a stretch, I must say that I am grateful for the outstanding, kind and friendly custom service I receive from Orquidea and Lisa. They both are shining examples of what it means to be true professionals. I know I will always be met with a warm smile and reliable service. Thank you Ladies.

Thank you Lisa and orquidea for you help

Amazing customer service from Kayla!

Orquidea thank you for your help your the best

Thank you for your 5 star service Lisa

Lisa provided great customer service. I highly recommended this storage facility. Its clean and convenient.

Orquídea provided 5 star service. I appreciated her knowledge and patience. I recommend this location to anyone!

Es genial muy espacioso.

Clean, fresh, friendly staff, VERY INCONVENIENT ACCESS HOURS

Thank you Keajha for you help. Excellent service

Great help from Orquidea and Keajha

I received an EXCELLENT CUSTOMER from Keajlia! Thank you so much!!! EG

Rente un espacio por primera vez y quede sastifecha por la ayuda de una enpleada Orquidea de este lugar fue amable en informacion en todo un lugar muy sastifactorio para cualquier persona que necesite guardar algo cuando lo necesiten pregunten por Orquidea ella lo ayudara en todo se la recomendo

I came with a friend who was going to rent a space but we weren’t sure how it worked. Luckily we spoke to Ms. Orquidea, and she was very helpful. She provided us with all the information we needed to know and showed us the storage rooms. Highly recommend this place!

Orquídea was very nice with me when I went to rent a unit thank you for your help

Nice place but in my opinion they are overpriced rented the smallest storage they had and it cost one hundred dollars a month and I don't an on taking my furniture out anytime soon so for now I will be looking for something much cheaper cause like I said they are a over priced place

The best customer service ever provided by Orquidea thank love for the help

El lugar es bueno y limpio ...el personal de lo pésimo ..solo orquídea es linda con los clientes ...tuve la mala experiencia con el manager tipo déspota 🤬 ese lugar sin orquídea no es nada ....por favor cambien de manager ...👎👎

Great customer service from Keajha! I had many questions regarding getting a unit here and she was incredibly helpful in telling me everything I needed to know. Recommending this place, and especially Keajha, to everyone I know that is looking for extra storage!

Clean, nice staff.

I would like to take a moment to thank Kayla. It was my first experience renting a storage unit and even though i did not end up renting one today, she was very kind and exhibited great customer service skills. She walked me through the space and let me know what my options were. Definitely made my first time so much better!!

Orquídea was wonderful and helped me with everything I needed! Great service!

David was very helpful and funny thank you.

Great customer service! Yesterday I came to public storage to buy an outside storage space and the girl on the phone told me that they had spaces directly acceable from the outside which was a lie. The miscommunication was very frustrating but another girl, Keaga was very nice and directed me to a property in Rockaway. She was very sweet and helped make the best out of a bad situation.

I went to this storage to move someone in orquidea was very pleasant.i will recoment that place to anyone who's need storage

Keajha is courteous professional and has outstanding customer service

Rent it online and Orquidea was very helpful in my first ever move in to my storage unit. Great facility

Kayla did an amazing job in showing me the facility and making everything easy — and finding the best price.

I had a great experience at this Public Storage. I went to go view a space and I wasn’t quite sure what I wanted. Keajha was very helpful and informative. She bettered my overall experience with her great customer service.

I was very happy with the service I received from Kayla the other day! She was able to answer all my questions and offered great customer service. I highly recommend public storage for your storage needs! :)

great service by Orquidea very professional, facility very clean, will definitely recommend this location.

Orquídea was great ! Very kind woman, explained everything very clearly. She even told me what was my best option for my reason of storage. She was just amazing. As of now I run a business and I need some extra space. I am going to recommend all my business partners to this place. Thank you! Great deals! And best part of it is the great Service!

A women by the name of Keahja helped me look at possible units. Helped me look for a 5x5 unit at an affordable price! Also helped me get the proper lock for my unit! Amazing! Great unit to store my music equipment! I’m definitely coming back for the unit!

Great clean place..Javonna the receptionist was very thorough and professional.

Sophie and Keajha was instrumental in making my decision to on board with Public Storage. I have had became so frustrated with my current Storage facility. I'm glad to be a customer with PS.

David was very helpful and respectful, took good care of me! Thank you once again

Good service thank you orquidea

All the girls were very nice and kind very helpful. Keajha and Javonna were great I would recommend.

Nice place

Ashley was great a+++++ service fast and professional very satisfied with the unit and the storage location and the price is good thank you Ashley

Ashley very helpful. Made the transition very easy...

Ashley and Francesca were very helpful and informative. I was able to transfer spaces with no issues m.

Orquídea was Very helpfull by the time with my rental thank you so much

Wow, never seen so many fake reviews. No matter what lie they tell you realize that Public Storage at this location will raise your rent after 6 months and the only recourse you will have will be to move. My last self storage place in Jamaica did not raise my rent one time in over a year. Also, from recent reviews looks like they are having the same elevator issue they were having 6 months ago, meaning their elevators don’t work and moving in or out will take you twice as long as you expected since you’ll have to share one sad elevator with 20 other people. The staff will act like it’s a recent issue.

Quick access to much needed space! I wasn't for the idea initially of keeping storage space. But the convenience of how close this place is and the extra space I now have in my place is great. Storing my winter clothes and vice versa with summer stuff when the seasons change has been helpful. I would recommend this place for any needing more closest space.

Place is nice and clean but 1 if 2 elevators is out of service regularly and the operating hours are terrible. 9.30 to 6? Not good. Staff is friendly

When I went to get information about the public storage app ja on a was very helpful Thank you so much

good customer service thank you orquidea and Ashley

Great staff. Good prices. Only thing it I wish they were open a hour later. Can’t get there during the week before they close.

Orquidea help me alot with my rental.i will recommend this facility to anyone that needs storage

Muy buen servicio muy amigables

Good parking clean facility loading dock big enough for 12f9 truck good size elevator

Super helpful courteous staff. First off, the facility is brand new and super clean. When the space I reserved online didn't quite fit my needs, the team here (led by Javonne) took me space-by-space till I found one that would accomodate my stuff. They quickly and efficiently adjusted my account (no change in price since the space was similar) and I was on my way. Highly recommend this spot for affordable storage.

Javonna was very helpful when I went to rent the unith

The price is cheap and the storage is safe. The service is very helpful. I rented the smallest size storage, which is very suitable for some small electrical furniture

Holding down the fort

Orquídea was very helpful today when I went to rent the unit I will recommend this facility to anyone

Great rates, excellent helpful staff - from the location manager all the way up the company ladder. These guys saved our company a ton of trouble and a ton of money in the midst of a really challenging year. 5 stars all the way. Highly recommend.

Orquidea, at Public Storage in Brooklyn, was pleasant and patient. She explained everything for me so there is no surprises. She helped me through the process. Excellent service!

I am someone that moves a lot . And when I went to New York Orquidea and Javonna was a great help ! When I come back to NY I will definitely look for assistance from them . Great Service!

pretty dope. stored some stuff.

Ashley helped me a lot with the move in process and she has been really attentive and proficient during her time with my move in process.

Ashley & Ronasia was very cool courtesy and profesional ask for them when you get here 10 star customer serviceeeeeeeee

Ashley was fantastic and professional and is a very nice person she knows this business good when you come here ask for her 10 stars

Ashley and Ronasia are the best customer service you can possibly wish for. I helped a friend moved in and then rented a unit myself. The entire process was flawless and they helped me throughout the pocess explaining me the different options I had. The PS itself and office are also in pristine condition. Thank you, thank you, and thank you. Moving is already stressful but you were incredibly kind.

Ashley was amazing! 5 star customer service. So kind and showed us how to use the new unit. Thank you, Ashley!

As a professional mover for 20 years you can imagine i've probably been to every storage in the n.y.c. area. I had to take the time to say this is the best i have ever been to. All of the staff including David an Jovanna are exceptionally courteous, professional and always eager to satisfy the needs of their customers. I recommend this storage highly you will feel safe and happy to store your worldly possessions here!

Javonna is a good human. We thought we had 24h access to our space. We don’t, the facility closes at 5p. We arrived at 5:05p with a full moving truck and were told that the place was already closed. I pleaded w Javonna to make an exception for us, and she kindly let us in and stayed TWO HOURS longer on a Sunday night to let us access our space. She is a complete saint and went above and beyond for customer service, hope she never leaves this company!

Super helpful onboarding experience with David at Public Storage today

Orquidea is a wonderful Employee..

Clean place. Staff are helpful. Overall good storage spot.

The best customer service you can ever get,, thank you for your help.

Orquidea did a nice job whe i went to look for storage that i rented right away i will recomme ed this place

As all the other reviews have said, David is extremely polite and helpful. The facility is very clean and well-kept. I do wish the hours were a little longer, but it is what it is.

Javonna and David where a great help. I would recommend.

David was very professional and a great help. Very good communication skills and helped me with everything I needed.

Never had a problem with this location ! David was very nice and answered all my questions

Very charismatic and helpful! Calm

Sophie the front desk lady,give us a great service, thank you so much.

Very clean facility in addition to concise and straightforward procedures, not to mention a friendly and very helpful staff!

Orquidea me dio un excelente servicio cuando fui a renta Good Service

Great service! Orquidea was wonderful.

Ashley was wonderful outstandig customer service

Sophie is great!!!

Sophie was super helpful and gave amazing service!

Very friendly environment, David was a blast!

David was very helpful and accommodating and made the sign-up process easy and fast.

David, one of the salespeople at this facility, is awesome. Not only did he take the time to walk around with us to make sure that we are confident in our decision, he gave us some great expertise, as well. He was kind, caring, professional, and proactive. He warned us of all the things that we needed to worry about such as the nature of the insurance policy and more. This young man deserves an award for his customer service and people skills. Can’t wait to be serviced by David again!

Awesome staff!

Everything was excellent, except, you really need more carts. Please. All were taken when we were there.

Sophie was extremely helpful and courteous when I came to check out the storage facility. She also helped facilitate a smooth check-in process and answered all my questions!

Terrible. Wait for carts is an hour. They have 5 carts for a facility that on average has 5 or 6 cars in lot using 2 carts each. This is awful.

Orquídea is amazing! I stopped by looking for information about their service and the lady was very helpful. Very nice and attentive, helped me with my inquire and what dimensions will fit best for my needs. The storage space is clean and neat, 100% recommended!

David helped me out and he was great! The building is relatively new so everything looks nice and clean. Definitely recommend.

David was very very helpful. He is a true blessing. Our overall experience was fabulous because David took care of all our needs. THANK YOU DAVID!!!

Javanna was great, awesome service. Public Storage not as great - lots of hidden fees. But seems like reliable storage.

Orquidea was a great help. She got me a better deal than I had originally signed up for, a bigger space and a better price. She was wonderful and very pleasant and a great help.

Amazing experience with daphne . Great customer service

It was clean and organized.

They made my move super easy. Great customer service. David was very nice and communicated terms and fees upfront and openly. Their price is the best in the neighborhood. 👍

Manager Nicole and the public storage employees were incredibly accommodating. They explained everything thouroughly and got me the best price for the money. They walked through my options and found the best unit for my needs. Professional customer service.

Donovan was an excellent sales representative. He was very informative and funny. Made the experience memorable even if it was for a short period of time.

an amazing experience. DONOVAN, NICOLE AND DAVID WERE GREAT!! THEY were really friendly. Thank you for all the help..

Best customer service by far, the 4.9 lives up to its reputation! Donovan, nicole and David are very helpful and informative. Any questions and concerns they're you're go to people! Smiles on all their faces despite these tough times

Donovan, Nichole and David were super helpful. Great customer service, very informative and nice. Highly recommend renting out Public Storage.

David and Donavon....Nicole. Awesome staff !! Very friendly and accommodating. Couldn't be happier with their assistance.

I really liked the service in this place especially from Donovan, Nicole and David. This place is very clean and quite and also I liked very comfortable from commuter as well .

Donovan help us find a unit that would fit our needs.

Donovan did an amazing job to help me out. Helped figure out what was best for me. I highly recommend this place and ask for Donovan 🤗👍🏽

Donavan and the staff did an outstanding job today! Bery professional and courteous! I will recommend this to alot of people.

Nicole is the best! Amazing customer service.

Thanks to Daphne and David!! You were awesome!

Clean, and friendly people. Donovan was especially helpful. A+ service.

Public storage should include mandatory storage insurance in online advertisement. Otherwise the staff was very helpful and pleasant.

Great space, plenty of parking, friendly and helpful staff. Top notch!

Nicole was great! I appreciate all the time she gave me.

Orquidea helped me find a perfect storage room and very helpful.

Very good customer service. Tyanna was very helpful and knowledgeable. I wanted to add that Michael is also a very pleasant person. This place has GREAT customer service!!! Feb 23rd review UPDATE..... Unfortunately only one week later I have to update my review in a very negative manner. Extra storage on 5002 2nd ave has been bought over by Public Storage unannounced to their customers. In addition any deals that were made with Extra space, Public storage is not honoring. I signed a lease exactly 1 week ago and no one mention that the company was going to be bought over. In looking at my bill I noticed 3 different amounts and none of which Extra Space had originally quoted me. Unfortunately in fear that I would be liable for a ridiculous amount of rent I decided to remove all my things from the space and close my account after only using the space for exactly 6 days. This original great experience turned into a nightmare. Please beware..

Easy access and easy to get to.

Perfect service and very nice people there. AAA

The staff is very professional, great customer service. The location is always clean , I recommend this location at 5002 2nd ave the place to storage.

I had a wonderful experience here today. The facility is kept well and the staff extremely friendly. Patricia assisted me in getting a new storage space and she was very knowledgeable and thoughtful. Easy to work with and compassionate about the facet o was living items fue tomy mother's passing. I'd highly recommend using this space so you can experience this service.

I had a very positive experience renting a storage unit at this space on 51st and 2nd Ave in Sunset Park. Michael Lau was very helpful, answered all my questions and was very courteous. If only all customer service were like this. He was exceptional. The units are new and spotless and all are climate controlled. Thank you!

Awesome storage facility! New and clean!

Just moved in and i love it already! Everything is BRAND NEW! Customer service was superb and smoothly! Wouldn't go anywhere else!

The staff is great and extremely helpful. They made the moving in process very easy.

Uno de los mejores del area

Michael is great! He is patient and quick! Definitely recommend everyone to come here!

Dameon is the best person to work with he make my day a wonderful one God bless you Thank you

Update: monthly payment increased in first six months. Michael helped us as much as he could and considered all of our questions. Great initial experience.

Mike is an asset to extra space storage. Knowledge, kind, professional. A winner. He make it painless!! Thank you dude!

Tyanna was a great help today.

Great service. Very informative. Positive and comfortable environment. Awesome pricing.

Damion was very helpful walking us through the process to sign up for our brand new storage. Great location rate ratio!

Great experience, easy to work with, would recommend to anybody trying to store there stuff

Great service. Very helpful. Very affordable!

Great customer service. Fast sign in process. Clean spaces.

Top notch customer service. Very friendly. All good so far!

Very professional, informative and helpful staff. They have a large parking lot. No complaints whatsoever. The place is clean and bright very modern storage place

Michael did an amazing job and was extremely helpful.

Damian is awesome Dude

Great service, very welcoming. Everything was done professionally. Highly recommended

We were tired of being gouged with constant rent increases at our current storage facility so we decided to start shopping around. We found the same size unit for half the price Extra Space and the customer service was top notch. Definitely glad we made the switch!

Clean & straight forward process. Mike was was very professional and helpful and we’re happy with the space!

This place is the cleanest and cheapest in the area. Highly recommended. Dameon was the most helpful guy I have met and walked me through the process with professionalism and patience.

The agent was very friendly and helpful I would recommend him

Really great customer service and they allow you to view multiple storage units super helpful

Great customer service. I originally came in with a specific unit in mind and they were kind enough to show me a few other options. I ended up storing my motorcycle there for a great price. The units are clean and the folks are friendly, what more can you ask for?

Super clean, very professional and kind staff. Reasonable pricing too. Signing up was a breeze. Highly recommend

Mike was very helpful in our transaction. I was looking to store a motorcycle for the winter and he was able to accommodate me with ease. He set me up with a 5'7 storage unit and he even made sure it was in a location convenient for the maneuvering of the bike. The storage area is climate controlled so we didn't have to worry about the bike freezing up. Probably the best part about the experience is the customer service. Mike and Dameon were very welcoming and quick to answer any questions I had. I would def recommend this storage unit, it's new and in great condition.

This place is very clean and excellent environment climate. Dameon was profesional and courteous. I highly recommended!

Dameon was very helpful

The place is very clean and quiet. Staff is very friendly and knowledgeable. They answered any question I can throw at them would recommend this place to anyone looking for storage space . A+

Great place!

The people here are very friendly, they walked me through all the info and made sure I had enough space for my stuff. The place is immaculate as well

Beautiful new facility and a cheerful staff. Highly recommended!

Great experience and transaction. Great facility. Nice and clean.

Great experience!

Great service!!!

Great location that has a lot of space ,clean and great knowledgable staffers who are friendly and professional. I recommend this place.

Michael was great!!!

Michael was nice and professional. The building is brand new and clean. Fantastic place to secure your belongings.

Great customer service. And well maintained facility. Highly recommended.

Tyanna was extremely helpful.

Tyanna delivered an excellent customer service. She is very knowledgeable and the entire process was quick and easy. I highly recommend it to anyone who really wants affordable prices,this is the place to come!!

Easy , great customer service got all my stuff In The locker stored in less then an hour after calling and making a reservation.

I went in about a week ago to inquire about units for storage. Dameon Johnson one of the employee at the location was very helpful in recommending a good unit for my items and explained thoroughly the fees associated. I will be looking to use Extra Space for upcoming storage.

Friendly and fast. Exactly what was needed.

Tyanna was very helpful today, will recommend to others!

Polite and friendly clerks, the right space. A clean start is now apace! One nagging problem: Auto Pay is a nightmare if you have a space at more than one location, and if you're a senior, a discount is so far but a promise in at least one location: the I/T gremlins need to clean up their act.

Great place to store

Great service, great staff . Clean and tidy!

Wonderful start, clean facilities. Made everything easy.

Best service ever easy in easy out

Great place to store your stuff

Thank you very much to Michael for taking his time and helping us find a unit that fits us best !!! We are very happy about the service and the time Michael took out to explain everything to us . I recommend this place the price is great !!!

Beautiful service

I found this place by reading the comments. Michael is indeed phenomenal and did a very good job addressing my questions and concerns. The place has a great location, easy access and is very clean (it’s brand new!). It’s also in my opinion cheaper than other comparable facilities. Definitely recommend !

Tyanna and Dameon were exceptionally warm and helpful. The facilities are super clean and secure. Easily the best storage experience I’ve had.

Fantastic experience. The space is new, bright, well structured and convenient. Damien and the rest of the team were welcoming and very helpful. Strongly recommend this location!