Great place to rent a storage unit.
Dawn who was at the front desk was so very helpful in so many ways.
So appreciate great customer service.
Dawn was amazing with helping me with picking out a storage unit and also showed me the units so I got a good idea what they looked like
Dawn was phenomenal and very professional. I will definitely recommend this location.
Came in today and seen dawn and had a few questions about my move in and she explained it and was very nice also helped me buy a few boxes to prepare .
I had excellent service an awesome service dawn and Dave
Dawn is a great help! She really cares about her customers and goes above and beyond to help. The property is always clean and well maintained! Five stars⭐️⭐️⭐️⭐️⭐️ for Dawn 🙂
Dawn and Dj were very helpful always provides very professional service. I love this location and the employees please keep up the great work
Had a great experience. The guys were very knowledgeable and helpful. Clean and secure. Would recommend.
Came in to ask about a 5x5 unit realized i really needed a 10x10 dawn was wonderful help by showing me both spaces so i knew which one to rent and wouldnt waste my time great services
Dawn and dave helped me save alot of money with my storage by doing a transfer been with them for years great customer service .
Everytime I come there is no one in office. Had an issue with my locks and no one to talk to nor answer the call. They should put up a sign on the door as they claim they are open, but in reality aren’t.
Laura was very knowledgeable and helpful. Cant recommend this location enough
I had the pleasure of dealing with Laura. She was so helpful and answered any questions that I had and made sure getting a unit was sooo easy. 10/10 go to her if you’re thinking about getting a unit from here.
Laura was awesome and super helpful. Thank you!!
Laura was very professional and answered all of my questions. Very great experience with rockaway public storage!! Always ask for laura!!!!
Laura was great in Rockaway! Showed me my space and helped me visualize my belongings. Would recommend 10/10!
La chica te asesora muy bien aunque sea en Inglés, es muy amable
Dawn and Laura were awesome!! highly recommend if you are looking for quality service and storage!
The Girl in Rockaway was amazing helping us set up the storage!!!
My rate was going up but I also needed to downsize to a smaller unit. I was going to just cancel my account and switch to another facility, but when I called the woman who answered was so helpful and said I can just transfer my account and storage to a new one. I wound up going down that day and with in a half hour, I had a new storage room, and moved my items into the new unit. Laura and Tierney were so helpful, bringing me over to the new unit, processing my paperwork very quickly and allowing me to move from one unit to the other. If I hadn't called I never would have known I could do this. They were both so helpful and courteous, on the phone and in person. Glad I stayed a customer here.
Dawn and Laura helped me with my space today. They provided excellent customer service to me. I didn’t want to leave the office! They were so welcoming. I love Rockaway Public Storage!
I’ll never need to go to another storage facility again! From the prices to the excellent customer service public storage has impressed me from the moment I walked in. Dawn is very accommodating just as well as Tierney, they definitely have a customer with me. 5/5
It's good if you don't need climate control. I've never had any issues with the office and the employees are competent and nice. The price has increased each year by a significant amount in the last 4 years so decided to stop paying rent for things I don't use or need anymore.
I reserved my unit online. I arrived today and everything was in order. There is so much I like about this public storage. First I like I can use the app to Access the property. It's so convenient and you don't even have to get out of the car. The unit was clean and easily accessible. When I reserved my unit their was a special first month rent free. So I got a good deal. The rent is very affordable and the service was great. I worked with Tierney. She was knowledgeable and very pleasant. I bought some supplies and they were reasonably priced. I am very glad I chose this location and would recommend this location to anyone. Very good experience.
Ashley and Dawn were helpful
Great storage space for a cheap price.
Tierney and Dawn are just absolute amazing and always so helpful. Been at this location for about 4 years now and they never fail to make my experience here welcoming and easy-going. Highly recommend this location if you ever need anything stored!
We love this public storage! We have had nothing but a wonderful experience with this facility, and their staff member names Dawn has been nothing short of amazing. My husband and I appreciate her hospitality and kindness while getting us set up with our unit, as well as her thoroughness and knowledge if we had any questions. Top notch service, and we appreciate this location greatly!! (And thank you Dawn for your help!) ⭐️⭐️⭐️⭐️⭐️
I would like to nominate Dawn for an award. She is always happy and busy and eager to help whenever you need a hand. So much so that she will always go to the extra trouble to look for a you. I was very saddened when she wasn't here for those months after she got hurt. The place was not the same with out her. Thank you for taking this into consideration. Kathy Hawkins
Was an awesome experience and Dawn was
Great. Showed us the property and answered all questions!!!
This has been a great place to work with and Dawn has especially been a great help with everything!
Super attentive people very hospitable I appreciated all of managers help Dawn was very friendly and professional
Ashley and Dawn made my move in easy
I have my home seasonal-items at Public Storage. This facility property is very large accessible for move-in trucks, vans, s.u.v.'s, it's kept clean from outside to inside isles, customers belongings are kept secured, motion-sensors hall lights & inside unit-halls are temperature-control to preserve customers items. Great managed by Storage-Mgr/Dawn. Ms.Dawn will gladly assist/suggest customers with unit dolley-carts, store-purchased boxes & very knowledgeable how to stock items inside storage-unit. 5⭐'s to Ms.Dawn🙂
We looked online for a storage unit, came into the self storage facility and Dawn was AMAZING. She made the process simple and easy. Highly recommended!
Nice attention pretty good persons and friendly
I had called public storage to get a price quote on storage units. I had spoken with Dawn and she was extremely helpful and friendly. She explained all the different sizes and prices of each unit and approximately how much they would hold. She also was extremely helpful in discussing the packing supplies that I might need. I was very happy with her customer service skills. I will definitely be booking my unit with her come spring!
I think you have lost your minds. In order to get my monthly fee reduced I have to move my stuff to different identical unit. You will raise my rate again for no reason and I will have to repeat this exercise again. Is your CEO mentally challenged? What kind of policy is this. Please respond to this. I would love to hear your rational.
I would like to thank Dawn & Karyn for their knowledge about the unit, and their customer service is truly unmatched. Thank you for the service
Mike was super helpful! Thank you!
10 out of 10 would NOT recommend. I went to move my things into a unit and ran into a woman who showed me what happened to her space. It was entirely infested with raccoons (both living and dead) she warned me that the site managers were no help and she couldn’t even get people to remove her belongings because of the decaying animals it was considered hazardous. I immediately canceled my storage unit and waited for the office to open at 9:30. No one was there and I called twice with no answer. I came back at 11… still no one at the office and no answer on the phone. No one reached back out until 2:00. Please use caution when booking at this location.
Staff are friendly. Mike went over and beyond to make the process smooth and easy. Wasn’t sure what I needed when I got there. Mike took time to listen and help pick what was best for my needs. property was maintained very well. It was a great experience would recommend to anyone!
Would you nice if you list gate access hours?
Being a customer for many years..no problem so far!
Karyn was extremely helpful and very friendly. This kind of friendliness can't be paid for 💯
We waited for more than an hour at the public storage morris plains and no one could attend to us. The door is locked but there is a message by the door that they will be back by 1:30 pm but no one showed up. Is this how you conduct your business?
Mike was professional and very helpful. He made the entire process very easy and quick. Thanks Mike!
Mike was so great!! He helped my Mom with a rental and was so patient and fun. Made the whole process very easy.
Mike is super helpful and kind.great customer service!!!!!!!!!!!!
Mike its very helpful I'm so grateful to having Michael in this office
Donovan and Esther made the move in process nice n easy for me. Made me feel very comfortable storing here again as a returning customer. Highly recommend.
Dawn was amazing. Her customer service is unmatched.
The staff is friendly, but there is a major problem with the buildings. I've stored my belongings here for a few years. Went to check on it randomly in the winter and discovered that the roof over my unit was caved in. Snow and melted snow (water) got inside creating mold and ruined 80% of my stuff. Luckily, I purchased the insurance and filed a claim. If you walk around you can notice the roof is falling in the hallways, etc. I'm sure more units have the same issue so if you have your stuff here, go check on it ASAP.
I didn’t really know what I was looking for, I was shopping around for my uncle and I noticed a lot of places with high rates. I decided to call and ask some questions and the manager Darious was very helpful and answered all my questions to help me understand the prices a little better. He was very friendly and personable.
I'm glad I met Jim, he made the sell so easy for me, very respectful, I really appreciate it