This location especially continually has issues with having staff present. Morning, noon, and afternoon.
I have had to call into corporate 3 times within 2 years just to have staff at the location so that I can make a payment. The manager, who lives on premesis, is of no help. In fact she is part of the problem.
The units are adequate and premises are always clean.
The staff is just never there.
And to make things worse, corporate does not care. "Make an appointment if you need help with anything.
We only staff that location some of the time."
What kind of business runs like this?
Mike was very friendly and knowledgeable . He answered all our questions
Nice folks, efficient, and great prices.
Cleanliness and security are top priorities here. The facility is well-maintained, ensuring that your belongings are stored in a clean environment. Additionally, security measures such as gated access and surveillance cameras provide peace of mind that your items are safe.
Heather and the team at Public storage are great.
Very informative, polite, and professional.
We had a very unusual experience.
There was an actual earthquake during our meeting.
We were all a little unerved by it, but Heather and the team remained professional.
Gloria is very helpful and informative
Clean grounds, responsive management. Much colder in units than I was expecting.
Nice facility recently renovated and conveniently located. I've had storage here for years. Luke was able to address a billing issue I had recently quickly and professionally. Thank you, Luke!
Gloria is simply amazing 🤩 funny and gets the job done.
I've tried to return the keys to the until 4 times. 4 times there has been absolutely no one to hand them off to. They're on the ground now, hope I never have to use public storage again
Very secure storage. I think into our 3rd year here, but the price is $100+/month more now than when we moved in. Not sure what we got for the extra money, except the dirt blown under the door when they painted and resurfaced, or just cleaned the drive way in front of the units...
About a foot or more of dirt covering anything close to the door opening. Not happy about that, especially if we're supposed to leave it clean when we move out... Like really soon.
Nick and Tierny assisted me with my mom's storage unit move in. Both were very helpful with explaining the fees and process to my mom
Awesome 👍
I recommend it .
It's what I need it.
The right place for storage
Good luck finding a dolly or cart !
Staff is friendly and very helpful. I rented the unit online. I decided to upgrade to a larger unit on my first visit. The on-site office checked and upgraded the unit for me. Overall very good experience so far.
I had rented 5x5 unit in Roxbury in February 2022, with administration fees included the first month’s rent “introductory “ came to 49.76. The next 4 monthly payments I was charged 59.71. Now , August 1st 2022, I am being charged 83.17!! According to the contract, they can raise the rent as long as they give 30 days notice. The rent increase is 70%! The idea that the company can increase the rent 70% is absolutely disgusting.
I will no longer be using Public Storage . I sent an email to the company and received a generic email in return that stated to call the location and they will help me with a smaller unit. I have a 5x5 unit now!!
Think twice before using this company. They “hook” you in with introductory prices then raise the rent accordingly to their needs without any consideration for the consumer.
Super easy process. Audrey was very helpful and explained everything!
Great place. The property manager Mike was incredibly helpful and kind, and makes everything super easy and convenient. Would recommend!
Mike literally saved my life at this location. I needed to move out a day before and he helped me out with some extra time. The spaces were always super clean, and the access system was a breeze to use. Ended up switching to my in-laws' attic (bit cheaper!) but if I needed storage I'd come back to Ledgewood PS in a jiffy!
Michael Cennamo was very helpful and professional. He assisted me quickly and efficiently while also my providing lots of fun small talk!
No issues with them. I had to downgrade to a smaller unit because the price went up on the one I had and it was hard to justify the increased monthly cost.
Downgrading was quick and painless. I moved all of the stuff by myself and it counted as my exercise for the day lol
Jim was super helpful and knowledgeable. He made my whole experience pleasant!