Public Storage Self-Storage Units at 1080 Goffle Road, Hawthorne, NJ

Will at the front desk is so incredibly patient and helpful. Facilities are clean and secure.

So they get you in low for a 10 x 20 unit at 241 per month, then they claim they sent you an email rais8ng your rent $113 to $354.00 per month now. Such a bait and switch. This is definitely going to the attorney general of NJ for deceptive practices and the Consumer Affairs division.

Will was very helpful at Public Storage. He was incredibly professional, receptive and intelligent. I am very appreciative. His kindness is exemplary. Experiences at the facility are always great, and it is very clean and well managed. Thank you again!

Exellent customer service Sol is very professional he help me with all my needs to move to a new unit

Sol went above and beyond. Super helpful!!

Sol was great helping me with my unit. I was looking for a smaller unit from the one I had. Sol check units near the one I had to make the switch easy very helpful and it only took a few minutes to do the paperwork.

Public Storage at 1080 Goffle Road is truly excellent. Will was one of the best customer service representatives I have worked with in a long time. I can highly recommend Public Storage!

Sol is excellent but the company could be better. They raise the prices all the time. I guess they don't want loyal customers.

I Have rented at Goffle Rd in hawthorne for some time... Sol & William are friendly, helpful & professional!!! They keep the place very clean. Moving carts are on hand. I highly recommend the Public storage in Hawthorne!

I have been with this Public Storage since 2022. Moved from 20x10 to 10x10 and now 5x10. It was seamless.

Will was great!!!

Sol did outstanding, Excellent, Professional Great service thank you

Will was extremely knowledgeable and helpful. Thanks for making the experience quick and simple

William was great and made this whole experience seamless! easy to get in and out of the facility- secure and clean.

Sol was the best, he helped us thru terrible times after a house fire as well as long distance. I highly recommend working with Sol

Organized, professional, pleasant and knowledgeable... Robin & Sol keep the facility fabulous ! Rent here!!!

Called late on a Saturday night in the midst of a downsize move. The rep was outgoing, friendly, professional, and helpful. Told me about Memorial Day sale still available on June 1. Rented a unit four minutes from new residence.

Mark was efficient, professional, and very helpful! We created my account, he showed me the unit and how to install the app! He was very thorough!

Spotless facility, painless to rent, friendly staff.

Building very clean. Robin checks on us all the time to make sure everything ok

Robin has been extremely helpful find the right size unit for my family we are grateful. She is professional & does her job very well. answer all our questions

When my mother passed away, having had a unit with Public Storage for about 20 years, I was looking elsewhere due to the cost. Robin was able to secure a great deal for me and my family was lucky to save on movers to go from one storage facility to another. If you need a storage unit, go see Robin! She's great.

If it was possible to give zero stars I would. We've had a horrible experience with Public Storage. We need to keep a storage unit for our small business and this has by far been our worst experience. We are getting out as soon as possible. First, they get you in with an introductory rate that went up within 4 months. We've now been there 15 months and it is 50% more a month than when we started. The unit itself on Goffle Road in Hawthorne, NJ is dark and getting access in inconvenient. There need to be consumer protections. Storage companies' ability to use monthly leases that are tied to market value is a racket.

Robin is awesome!! She is very friendly and knowledgeable!! I highly recommend working with Robin for all you storage needs/questions!!

I meet Robin today she was a big help appreciate it she came right when I was about to leave after waiting for a while

Robin at the Hawthorne, NJ location is the best. Too bad I can only leave 5 stars. Very helpful and professional. A true asset to Public Storage.

Robyn was an absolute pleasure and very helpful

Robin is the absolute best!!!! She was very helpful and kind!!! She went above & beyond to help me out!!!

Robin was extremely helpful to me. She helped me set up my storage space quickly and efficiently. I wish all companies employed people like her!!

Sol was so helpful and professional

Robin is absolutely Amazing , So conscientious , helpful and keeps everything so spotless, she noticed right away that I did not lock up my unit properly due to just moving too fast and she alerted us right away via phone so that we could come back and fix it , Robin cares at a level that is EPIC and so refreshing in these days and times, wonderful customer care

Robin is the best!! I don’t have the words to express how awesome she is. Truly appreciate all the Amazing service she provides. It’s great to talk to her. Sol Also, help me out and he was also very friendly and super helpful

Had a great experience using this public storage. Had the unit over 3 years and working with the people at this facility was so easy.

I want to first commend Robin and Sol. I would give 100 stars if I could. I hooe this company apprecoates these two dedicated, respectful and hard working individuals!!!!!! As far as PUBLIC STORAGE, I give you as a company minus 100 stars. How is it that there is never a CART in this facility. You raise your prices as if you are pouring a glass of water. You are a disgraceful, greedy corporation. So proud to no longer be a customer of yours. Will truly miss Robin and Sol. Disgusting, $180 .00 a month and NEVER a CART to be found!!!!!

ROBIN IS A ROCKSTAR. She is a total pleasure to worth it and seriously what a lifesaver with our rental unit. She made such smooth transition to another unit, no stress and with total efficiency. If you need a place to safely keep your stuff, check it out and ask for Robin.

Robin was very helpful to me when I had questions regarding my storage unit. I appreciate her patience and understanding, and for answering all my questions.

Sol is the best company rep.

Robin was excellent very helpful she made me feel very comfortable. She explained everything to me show me how to get into the building properly and everything. Thanks, Robin. I will definitely tell my family about Public, Storage and Robin.

Robin was amazing! We moved everything from our apartment into a unit while searching for our forever home. She helped us upsize to a better unit even as the movers were bringing everything in. During move out, she brought up a broom and asked if I needed help cleaning up. From in-person visit to any phone question, Robin always was helpful and kind. I'd give her more than 5-stars if I could.

Robin and Sol are the best! So easy to work with. Responsive, professional and friendly. And the storage units are immaculate.

Sol was very helpful and friendly.

Sol & Robin really look out for there customer

Great facility. Robin at the front desk was very helpful with getting me my unit. Highly recommend.

Worked with Robin, she made everything super easy and quick. Good service. Thanks

Aside from District Management being problematic at times, it's really solid. Robin and Sal are really helpful and understanding, even to those who aren't necessarily decent people towards them, which takes a lot to do, as I've seen first-hand. If you have an issue with something there and are polite about it, they'll do everything they can to help you. Kinda wish District Management would give them more carts for moving though, as there aren't enough for the whole building, even though there's one for each floor, especially when certain people are moving stuff and commandeer all the carts for no justifiable reason. Overall, the facility itself is nice, the staff there are nice and understanding, and don't believe anything corporate says because they'll lie about sending you information regarding a rent issue in writing.

Very Clean. Staff was friendly and helpful

Robin & Dol was very helpful and amazing exceeded all expectations check in and out very smooth high recommend

Sol was amazing. He was very knowledgeable and made the process easy.

Great

It’s a nice place and everyone who works there is nice and really chill. Overall the facility is clean, aside from the occasional dying field mouse :( and only downside is the bathrooms aren’t unlocked so you have to find someone working there to open em for ya. The biggest issue w the company I have is how they handle pricing. I rented a unit in March 2022 and had the special deal of $1 for the first month and then $99 give or take a few for each month afterwards. I got an email the other day (end of July 2022) stating my rent is increasing by almost 40% in September 2022, 37.7% to be specific. I understand for new units the price would be higher, but for customers who’ve been on time w payments and use the facility without issue, this sorta rent hike is ridiculous. Just be careful please if you’re looking to rent. EDIT: They were nice enough to extend the rent I signed up for, for another 3 months. The staff are super nice at this location, and a lot more reasonable than corporate since I spoke to the district manager about this rent issue, and he claimed I he would reduce my rent. He never sent me a written documentation about it even though I explicitly asked for one multiple times, and the rent adjustment he claimed would happen for me never occurred. Thankfully, the staff at this location were much nicer and understanding. EDIT (Again): The staff are always nice, and super understanding normally. My unit required maintenance, which required me to move my stuff, but thankfully the staff are super understanding about it all and were extremely helpful. They made sure to get me an almost identical unit to the one I moved from, and the were always super communicative about it all, making the whole process a lot easier.

Ms.Robin was such a sweetheart ! She went above & beyond for my mother(Tylisha Glover-Sands) & I and made our moving much easier ! Thanks

Public Storage in Hawthorne. Can’t say enough about Robin who works there .She is the absolute best. Super helpful and lovely.

Sol was super helpful and very informative!

Robin was very helpful

Robin brought to my attention a 7.5 x 10 unit on the 3rd floor substantially saving me some nice money. Great job, Robin!

Just started this facility the other day and Robin was very kind, informed, and helpful with registering and allowing me to fill up the unit.

Robin the PM was great

They change the rental price constantly. Prices went up 50% in 20 months.

Robin was extremely helpful and kind. She knows her stuff and made our move in easy. Clean facility!

The agent Robin at the Hawthorne’s location was professional, she had a wonderful attitude and was kind. She answered all my questions and provided me clear and concise information regarding moving out of the storage.

Robin is the best. Only come when she is here.

Must definitely Express sincere Thanks to Robin for her professionalism and her kindness shown to my daughter and I this past weekend. Her kindness was above and beyond. She even offered to help in anyway needed while we transferred to another unit.. Robin is a definite asset to this business and her kindness will be remembered always..

Robin is phenomenal! I know the place will always be spotless when she is here ☺️ thank you for making what was a very tough time in our lives so much easier!

An excellent storage facility, very secure, and Robin was tremendously helpful for us.

Robin help very much

Robin was amazing, extremely helpful! Made the process very easy!

Robin is great! She was patient, helpful! Thank you for your stellar customer service!

Robin. Incredible incredible incredible. And just once more INCREDIBLE!!!!!

I go in about once a month to grab some things and always have a great experience. Robin is so friendly, and on top of things. Thanks Robin!

Storage manager Robin is very professional and took her time answering the questions I had as well as showing me the units. I’m very satisfied with the service.

100💯Recommend it.. The best service I can get was here.. very friendly and respectful staff members.. good rate and a safe place 🥰 Thank you for your service

Robin was so helpful and very eager to help at all time! Moving things is a bit stressful and she made it really simple and was on top of all needs! 5 stars to Robin!!!

Went the other day to buy boxes as well as looking at a unit and the facility provided me with all my needs. Ryan went above and beyond in assisting me!

Ryan was great and helpful

Ryan was great and very helpful!

I needed assistance at the Hawthorne location. Ryan was extremely helpful and answered my questions. I was able to complete my needs visiting today. The facility is always kept clean.

Sol an employee was wonderful. He helped me with an issue immediately.