Public Storage Self-Storage Units at 1080 Goffle Road, Hawthorne, NJ

Sol was very helpful and friendly.

Sol & Robin really look out for there customer

Great facility. Robin at the front desk was very helpful with getting me my unit. Highly recommend.

Worked with Robin, she made everything super easy and quick. Good service. Thanks

Aside from District Management being problematic at times, it's really solid. Robin and Sal are really helpful and understanding, even to those who aren't necessarily decent people towards them, which takes a lot to do, as I've seen first-hand. If you have an issue with something there and are polite about it, they'll do everything they can to help you. Kinda wish District Management would give them more carts for moving though, as there aren't enough for the whole building, even though there's one for each floor, especially when certain people are moving stuff and commandeer all the carts for no justifiable reason. Overall, the facility itself is nice, the staff there are nice and understanding, and don't believe anything corporate says because they'll lie about sending you information regarding a rent issue in writing.

Exellent customer service Robin is very professional

Very Clean. Staff was friendly and helpful

Robin & Dol was very helpful and amazing exceeded all expectations check in and out very smooth high recommend

Sol was amazing. He was very knowledgeable and made the process easy.

I wanted to let Public Storage know how grateful I am for Robin, at the Hawthorne, NJ location. I was in a hurry and had to pick something up at my storage unit before an event. When I got to my unit, my lock was giving me a bit of trouble. Robin very kindly and quickly helped me with the lock and I was able to leave and not be late for my event that afternoon. Thank you so much Robin!

Great

i have been using your storage for years and have auto pay from my account and in feb you raised my fee from $283 to $370/mo sounds like an excessive inc to me??

It’s a nice place and everyone who works there is nice and really chill. Overall the facility is clean, aside from the occasional dying field mouse :( and only downside is the bathrooms aren’t unlocked so you have to find someone working there to open em for ya. The biggest issue w the company I have is how they handle pricing. I rented a unit in March 2022 and had the special deal of $1 for the first month and then $99 give or take a few for each month afterwards. I got an email the other day (end of July 2022) stating my rent is increasing by almost 40% in September 2022, 37.7% to be specific. I understand for new units the price would be higher, but for customers who’ve been on time w payments and use the facility without issue, this sorta rent hike is ridiculous. Just be careful please if you’re looking to rent. EDIT: They were nice enough to extend the rent I signed up for, for another 3 months. The staff are super nice at this location, and a lot more reasonable than corporate since I spoke to the district manager about this rent issue, and he claimed I he would reduce my rent. He never sent me a written documentation about it even though I explicitly asked for one multiple times, and the rent adjustment he claimed would happen for me never occurred. Thankfully, the staff at this location were much nicer and understanding. EDIT (Again): The staff are always nice, and super understanding normally. My unit required maintenance, which required me to move my stuff, but thankfully the staff are super understanding about it all and were extremely helpful. They made sure to get me an almost identical unit to the one I moved from, and the were always super communicative about it all, making the whole process a lot easier.

Public Storage in Hawthorne. Can’t say enough about Robin who works there .She is the absolute best. Super helpful and lovely.

Ms.Robin was such a sweetheart ! She went above & beyond for my mother(Tylisha Glover-Sands) & I and made our moving much easier ! Thanks

Sol was super helpful and very informative!

Robin brought to my attention a 7.5 x 10 unit on the 3rd floor substantially saving me some nice money. Great job, Robin!

Robin was very helpful

Just started this facility the other day and Robin was very kind, informed, and helpful with registering and allowing me to fill up the unit.

Sol is so helpful and literally is the best.

They change the rental price constantly. Prices went up 50% in 20 months.

Robin the PM was great

Robin was extremely helpful and kind. She knows her stuff and made our move in easy. Clean facility!

The agent Robin at the Hawthorne’s location was professional, she had a wonderful attitude and was kind. She answered all my questions and provided me clear and concise information regarding moving out of the storage.

Robin is the best. Only come when she is here.

Must definitely Express sincere Thanks to Robin for her professionalism and her kindness shown to my daughter and I this past weekend. Her kindness was above and beyond. She even offered to help in anyway needed while we transferred to another unit.. Robin is a definite asset to this business and her kindness will be remembered always..

Robin is phenomenal! I know the place will always be spotless when she is here ☺️ thank you for making what was a very tough time in our lives so much easier!

An excellent storage facility, very secure, and Robin was tremendously helpful for us.

Robin help very much

Robin was amazing, extremely helpful! Made the process very easy!

Robin is great! She was patient, helpful! Thank you for your stellar customer service!

Robin. Incredible incredible incredible. And just once more INCREDIBLE!!!!!

I go in about once a month to grab some things and always have a great experience. Robin is so friendly, and on top of things. Thanks Robin!

Storage manager Robin is very professional and took her time answering the questions I had as well as showing me the units. I’m very satisfied with the service.

100💯Recommend it.. The best service I can get was here.. very friendly and respectful staff members.. good rate and a safe place 🥰 Thank you for your service

Robin was so helpful and very eager to help at all time! Moving things is a bit stressful and she made it really simple and was on top of all needs! 5 stars to Robin!!!

Went the other day to buy boxes as well as looking at a unit and the facility provided me with all my needs. Ryan went above and beyond in assisting me!

Ryan was great and very helpful!

Ryan was great and helpful

I needed assistance at the Hawthorne location. Ryan was extremely helpful and answered my questions. I was able to complete my needs visiting today. The facility is always kept clean.

Sol an employee was wonderful. He helped me with an issue immediately.

Wendy was the best

Wendi was awesome and very helpful with a power outage situation in the area. I would definitely recommend this storage facility location.

Ryan and Sol A+ made it easy

Convenient and safe storage space. Wendi is very helpful!

Robin was very helpful Thanks again!!!

Great place staff is great. Wendy was great. Big help.

What a wonderful experience!! Best service by both America and Wendy. Each was super knowledgeable and helpful during the process of securing another unit. They went over and beyond. Public Storage is very lucky to have these 2 employees as part of their team. Highly recommend this location for your storage needs and working with this staff. THANK YOU!!!

Ameeica was wonderful and gave very good service..

I live out of state and we have items from our family home in this Public Storage location. I was having an issue with my access code for entry (the process had been updated since my last visit). Danielle took the time to help me resolve the issue, even though the office was technically closed. I really appreciate her taking the time to assist me even though there were other things going on in the office. The facility was also clean and comfortable on a 90+ degree day. Thanks to Danielle and the staff!

I needed assistance with my unit in Hawthorne. Ryan was patient and knowledgeable while helping me.

I payed for a month at the end of june when july came they wanted to charge me an extra 40$ when i asked why im only in the storage for less then a week. They said that it always start on the first so everyone that needs storage has to get it on the first of the month or u will get a charge this is horrible and makes no sense cant wait for my month to be up and get out horrible horrible horrible

I really needed my things stored while looking for a new apartment. Danielle was very helpful & got me the exact unit I needed. I highly recommend this location. The staff is great!

I went to this storage facility because i had a bad experience with another storage facility not only was this storage much more accessible but the staff was amazing especially Danielle she helped me find the right size unit so i wouldn't over pay for the space i needed and the 2 times i went there i forgot my code most staff members get annoyed by this but Danielle was very happy to help i wish more staff members where like her😁

Danielle was super helpful! She helped me figure out everything I needed to do! Made it super easy and saved me tons of time!

My experience at this storage facility was very positive. Good prices, easy move in, and excellent customer service. I had a very limited time to get my things into the unit and Danielle helped make everything as smooth and quick as possible. Will definitely recommend this facility to friends and family!

Maintenance issues take unreasonable amounts of time to resolve. Big things like broken elevators and small things like bulbs out for months detract from otherwise good facility.

I had a great customer service experience with Ashley and Sol , I would highly recommend this location due to their service.

Our experience at this Public Storage was wonderful. Cannot say enough about the service. Dierdre was extremely helpful finding the right space and size for our needs and helping us to save money. Couldn’t recommend her enough.

I absolutely look forward to doing business in the future with this company, thanks to Danielle. She was helpful kind of wonderful to deal with. I truly hope she gets Recognition for being such an asset to This company.

Went to the public storage in Hawthorne to get information about storage, Danielle the manager was very nice and helpful and informative. I would definitely recommend this location. I will definitely be coming back.

I was having a hard time finding a storage suitable for my needs, Dierdre was AMAZING and she was able to answer all the questions that I had. I don’t know what I would’ve done if it wasn’t for her input because even though they didn’t have the size that I needed at her location she informed me on the other public storage locations that would be a better fit for me.

No trolleys available anywhere.

Pretty good spot and the manager Gabrielle is really nice and helpful

Can’t thank Sidney enough for all her help. Came running in desperately needing to get a second storage unit. She found one close to my other unit and even helped me save some money. She is truly an asset. Had me in an out of the office in no time. Look forward to to working with her again!

If you're looking for a storage unit, this is the place to go! I had a few questions and concerns, especially with this pandemic going on, you can't ever be too safe. Sidney was extremely helpful and courteous, she answered all my questions and concerns. I highly recommend it and will let all my friends and family !

Wasn't sure what to expect walking into Public Storage, as this was my first trip. Within moments, I was greeted by Sindey behind the desk and felt at home. Her tour was efficient, and she answered any/all questions I had on the unit. In addition to a clean facility, the staff is attentive! Highly recommend giving Sidney and the Hawthorne team a call if you are looking to get storage done, the right way.

Danielle and Sydney were very cordial and courteous! The best service I have received so far!

Great experience! Sidney was super helpful, friendly and knowledgeable ! Definitely will recommend public storage to friends!!

Sidney was helpful. She recommended packing products and assisted me to my car. Will be recommending public storage to family

Visited today and had a great experience. Sidney answered all my questions, was very friendly and even took time out to show me a unit. I'm moving soon and will need a unit and this looks like the place to be.

Danielle was super nice and helpful with all of my storage needs!

Abby was great today showing me a couple units to store my belongings

Abby is always helpful and considerate when I come here to ask any question , she gives me the best answer and option to keep renting here .Since she is bee here the store Is clean and in good shape

The staff was courteous, helpful, and knowledgeable. Tanisha helped me personally, and she was very attentive and cheerful. Made the entire check-in process as pleasant as possible. Would recommend this location.

The AC is the real deal.

First off I don’t do the whole putting places down or putting them up. Today I am frustrated as to how I was treated by rude staff. Make sure you read contract although yes this may be common sense it’s something they will explain to you but mislead. Myself being busy and tired on a moving day was mislead as to payments because I moved in middle of month. When i tried to move out on first they did not pro rate or discount anything but charged me for the whole month beware of this facility too air conditioners never work leaving it hot and air full of moisture .

To expensive and in 6 month raise my rent a lot of hidden fees.

Muchísimas Gracias a Abby por toda la información y los detalles que necesitaba sobre la renta y disponibilidad de las unidades, así como los diferentes tipos de storages a los que puedo acceder. Gracias por su paciencia y atención.

Great service

The process of renting a unit went very smooth thanks to Abby the Manager of the Hawthorne facility. She helped us choose the right size unit and we will definitely be back again next year.

Abby was very helpful showing me a 5 by 5 unit she explained the rental process very detailing way very professional I will come back to rent with her

Abby was helpful explaining the storage and rental process I will definitely come back when I’m ready to rent a unit !

I Stop by the storage to get some info about the process and Abby was very informative and professional very good customer service definitely recommend this storage

Abby help me a lot with the info that i need it to kmow morw about storage procedure I will go back to see her again to rent this week great and very informative

Wonderful service! Devada is increcible

Very very hot! No air in the building what so ever. Had to speak with someone regarding my unit but had to keep coming back. No on at front office.

Amazing Service From this dynamic Duo. Thank you to Shantae and Abby for all the help With my merchandise purchase today. Very Knowledgeable and helpful on all items on the floor!

Very good service Thanks Abby!!

Abby and Shantae were both amazingly helpful and friendly. They made my experience so easy and almost fun!

Abby was extremely helpful and a pleasant representative of Public Storage. I enjoyed working with her to set up the unit she made it very easy.

Stay clear of this place. They never answer phones, never at the desk, and rude. Moving my stuff to another storage unit soon.

We’re ago to make a payment online?

Shante was by far the most polite human being. She was able to concisely answer all questions I had in regards to my storage. She was super professional and had remarkably efficient customer service. Wouldn’t recommend any other storage to my friends and family.

Great service and fast

I came in the other day to inquire about the pricing on the units and the different units they had and Abigail was a great help! I definitely recommend this Public Storage for anyone in the area!

Shantae was a great help getting us started!

How late can you get into your storage unit? Same time every day?

I rented a unit today and Shantae was amazing! We walked the facility and I even was found a unit with a promo price. Shantae walked me thru the whole process and also helped me purchase supplies and brought them to my car. Great service! Thank you!

Was assisted today by Shantae who absolutely went above and beyond to help me throughout the entire leasing process. She gave me a tour and then handled all the paperwork. She even tackled a promo price issue that would of cost my lease more. In closing she gave me a great price and reassured me that I definitely selected the right place to do business. Thanks Shantae, you are simply the best!!!

Devada helped me with moving supplies and was extremely helpful and courteous he is a true asset to your company!!! 5+ stars to him! Thank u again for all your help!!

Devada showed me a storage unit and he was very knowledgeable on everything I inquired about he was very helpful thanks again for your help

America helped me and and she was fantastic! Very helpful!

Abby took time from her lunch to help me rearrange the correct unit for my move in day. Wonderful experience 5 + stars

I spoke with Abigail and she was very helpful, she recommended a few options and lead me in the right direction, I would definitely say give Public Storage a call you will be statisfied with the service !

Abby was very sweet, pleasant, very knowledgeable and very customer service oriented. She is a great asset to the company and I look forward to sending others to this facility.

Wonderful professional service. Excellent experience with Abby.

I came by to inquire about a small unit. Devada Helped me a great deal advising me on the best option. He was very patient with me for I really wasn't sure exactly what I wanted. Devada's expertise and great customer service puts me at ease and I'm thankful to say I made the right choice for storage.

Much better options out there, check Access in Franklin Lakes, great facility, & Cube Smart or Extra space in Glen Rock are all much better facilities, better customer service and better policies. Especially if you're renting short term or are ending with a partial month, there is no pro rata charge at Public storage like the others. If you need an extra day or two to move your stuff out you will pay for a full month at PS. Other places will work with you. Management and staff are not helpful. Whomever is sitting at the front desk at the time is the manager and they have no boss you can speak to. If you do rent there, bring your own dolly's they only have 4 carts for the entire facility. The facility is also one of the older ones in the area and it shows.

I went to this location and took 3 storage unit. One of the store managers name Anigail helped me. She was excellent on service. She opened each unite to show me the size and conditions. She was very informative about each and every single steps, terms and conditions. She also helped me to find out how to get a good deal. She was very professional and well mannered. In one word she was very helpful which was my out of expectations. I had another 4 unit in NY public storage and I saw there services. Thus is why I can see the difference between other store manager and her service. The way she helped me and provided all information, I did not get it from other one. Thank you so much Abigail to helped me out to get those storage units at this location and I really appreciate it. You are the best. Thanks Sonia Lasmin

Came here and rented a unit from Cristina she was very helpful and sweet. Great service

Susan is an absolute gem. She was so very helpful and kind. Truly rare in a time when customer service really doesn't mean that much to people anymore.

The staff is always helpful and very patient! Susan is very helpful and reasonable, especially with one of the elevators inoperable.

Susan was very helpful

Clearing out a family storage unit is overwhelming and emotional, but Susan and Shaquilla were wonderful and extremely helpful. They went above and beyond. Thank you both!!

Susan was a tremendous help to me and my family, nothing but great things to say!

Susan and Jarolyn have me five star servic.

Susan was friendly and courteous. She was able to give me everything I need. She is new and is going to do great.

Great experience with Susan & Cristina!

Had the pleasure of meeting Devada who was super friendly and helped me get everything squared away with my storage space. I signed up online and within 2-3 minutes he called me up and answered all of my questions prior to me coming in. Great customer service and a nice, clean storage space!

Do you offer vehicle storage. It doesn't have to be interior. I'll need something for a month. Thanks

Honestly, the hours that the storage place is open is great and the facility is always clean and safe. My problem is with the hours the inside Staff decides to work. I've come here multiple times on different days in different hours. Morning noon and around 5. There is never anyone at the front desk, sometimes they forget to put the sign that says they'll be back. I've personally had to call for a manager on one occasion to get someone to unlock the desk area. The excuse I have is that they are always "running to the bank." This makes little sense to me as this is not a heavy cash flow business, with multiple people renting on month to month credit card authorizations. This company would be better served having somebody maning the desk and having a runner that goes to all the local public storage's and runs whatever errands need to be done off-premise

Moderately priced.

Jennifer and Amy were so helpful and made our experience hassle free and actually made the experience fun. So thankful to find them!

I would definitely recommend this place. Amazing service. Marcus and Steven were exceptionally helpful, they made the move out process easy and quick. Thank you.

They just need bigger Ltrucks for a more massive moving job...

What time can I drop things off in my storage today?

I made a reservation and had a great experience understanding how the process will be. Marcus was very helpful and answered all of my hundred question with a smile. He was very friendly and reassured me I was making a good decision and made sure the move in process was going to be a breeze. This location was also very clean which I loved!

Today I was worth one Public Storage Brianna was fantastic I couldn't have better customer service that I did that day she made my rent to experience wonderful thank you so much

Brianna has been a very big help . and I'm 100% satisfied

I spoke to Breiana and Brianna today about the various spaces. Their customer service was excellent. The two of them were very helpful and understanding. Thank you once again for services and I look forward to storing with you guys!

I called to possibly sign up for a room and get some more information, I am comparing quotes from other places. A woman on the phone named Breanna was extremely helpful, she answered all my silly questions.

I visited here 2x and spoke with Shaquila while I figured out my needs and options. Shaquila helped me both times that week and I rented a unit after my second visit. At least in part due to Shaquila's professional manner and knowledge. thanks! 5 STARS COMING IN, 1 STAR MOVING OUT. UPDATE 12/26/17: BEWARE OF THIEVES, When i was preparing to move out I allowed my automatic payment to go through because I couldn't get there before a holiday weekend a few months ago. I was completely moved out when office was closed BEFORE months end, but couldn't meet with the office until after the holiday around the 3rd of the month. They prorate THE MONTH MOVING IN but REFUSE to PRORATE WHEN YOU VACATE, so removed my lock and cancelled on the 3rd and they KEPT the WHOLE MONTH. THIEVES!!!!

Edgard was wonderful today when I registered for a storage space. He was so helpful and gracious. I am so comfortable to have this clean and convenient space for storage! Ben was great on the phone also! Thanks!!

Great experience. Edgard was so helpful and answered all our questions. Very professional!

Edgard was prompt, professional and a great help!

Horrible service I was supposed to have a reservation for October 12 and they told me that I had a reservation for the 22nd of October I told the girl in the office that I need a storage by October 12 it was a 7 1/2 x 10 and now I have no longer a storage people there are horrible

Rented a space at Public Storage and received tremendous service from James! He treated us with respect and made the whole moving process much easier for us.

My husband and I have been struggling with our moving process for a few days now, it's literally the most annoying thing I believe I have ever had to do. But, thanks to Brianna, the manager there, and her patience with us, we got through it, and with her help, it made the ordeal that much more easy.

The manager James is a great guy. I came here to check out the facility a few weeks ago and the ease dealing with him and his pleasant attitude made me feel comfortable renting the facility. So, today I rented a space. Great service.

Convenient but climate control not consistent

I am quite happy with being able to have somewhere to keep my household belongings while I find a new place to live. I'm grateful for the protected, climate controlled spaces. The staff is friendly, especially Fatuma. She's always cheerful and smiling. Have met Adam who is also helpful and nice. My one regret is that, at this property, people use the back entrance as a dump. It is difficult to load storage items on the provided carts because there is so much dumped furniture, boxes of paper refuse, that it is impossible to get close to the curb. There are no signs saying no dumping and no monitoring of this back entrance. I've seen dumped stuff cleared once, but it continues to be a community dump. Sad, really, that a few would ruin it for the rest of us....

Helpful knowledgeable eager to please staff and very friendly.

We worked with Sal and recently rented a unit. He was extremely helpful and made the entire experience great. Access is easy, carts are available, and everything has worked out well. Location, near rt 208 and Goffle Rd is awesome.

Great experience. Rent was reasonable Ashley was great to work with. Space was clean and spacious

They have very few carts available, I always see people running around the entire facility searching for carts. People desperately wait for others and go to stranger's unit to borrow carts just terrible on that. They also raise rent like crazy. Its not even a year yet that we have our unit here and they raised it $50 more. I used to pay around $280 now they made it $330 that's just nuts! Not regretting on moving to a different storage place this month. This place is ridiculous and I couldn't even finish moving because they don't have any carts not even in the front or back of facility.

Sal was very nice and helpful!...Thumbs up!!

Marissa - The Property Manager - was efficient, fast and friendly. She answered all my questions and concerns. Plus walked me all the way in back to show me the spot that my van was to be parked in. That seemed to me to go above and beyond. She had concern for helping me so I would not have to wonder around looking for the spot myself. When I came in the door and left out the exit. Marissa made sure I was taken care of with customer service that seems to be gone from Business today.

Good service, perfect. Great value!

Liz was fantastic. Liz explained the cost savings with moving to a smaller unit that helped our Lions club monthly expenses. I would refer the storage facility to any of my friends & work with Liz to understand the contract & costs of the monthly charges.

Marcus was extremely helpful and was able to rectify a small problem. Thank you...highly recommended as reliable storage center.

Liz was great!

Liz helped me out with my unit and she was absolutely amazing. I have used other storage places before however not any more. She is so professional and so helpful. I would definitely recommend this place to any one looking for a storage place! Thank you Liz!!

Liz is very helpful and always friendly.

Liz was the absolute best. So friendly, extremely helpful, and wonderful to work with. She was the highlight of my day yesterday. Public Storage of Hawthorne is lucky to have such a wonderful employee. Best customer service ever! Highly recommend both Liz and Public Storage of Hawthorne.

Marrissa was fast, friendly, and the best! Definitely renting from her again!

Liz was professional in assisting my in setting up the account, verifying the requirements for storage and guiding me in whole process. I highly recommend her in representing the public storage. Not only the location was convenient in choosing this place but only her manner has reassured me on the right decision.

We worked with Liz at Public Storage in Hawthorne, NJ on 8/5/16. Liz was very thorough and took the time to answer all of our questions quickly and efficiently. She provided us with great customer service and helped us get checked into the storage facility quickly. Our movers were able to unload and pack our storage unit quickly thanks to Liz's guidance. We also were pleased with the price of the storage unit - we are renting a 10x10 unit for $149 per month plus taxes, insurance and fees. And, because of a deal we found online, the first month was half off. We would use Public Storage again and recommend their services. Thanks to Liz and PS for a great experience!

While I certainly can't speak for all the "Public Storage" facilities, I must say that my experience at the Hawthorne, NJ facility was exceptional. The facility was well lit, clean and seemed secure (i.e. cameras, security codes to access area, etc.) More importantly, the person on duty (Liz) was incredibly professional, courteous and seemed genuinely interested in ensuring I had a great experience. She not only walked me to the unit I was renting to ensure it met my needs, but she also made sure I understood everything, including their buy-back program on any storage boxes I purchased. Bottom line, if you need some extra storage space and you're within a few miles of this facility, I strongly recommend you use them.

Called and spoke with Liz, she answered all of my questions about my storage unit and was very informative. Great experience.

The building is very clean and well organized. Tony was extremely helpful and very communicative to answer all of our questions and help us. We have never used a public storage facility before but would happily continue to work with this site. Start to finish painless process

You should know what you're getting into. . . I've been a renter for a bit because it is convenient to me. The toilets are rarely cleaned and stocked with necessities like hand towels. Enter at your own risk, and hold your nose. Maintenance is nonexistent in the common areas. There are too few carts to move your items. If you move at the beginning of the month, plan with your own dollies because there won't be carts available for you. . . guaranteed. You'll get whacked with a usurious late fee of $100 if you are a day late with your payment. When you call the 800 number to complain, you will not get through to a real human. They will raise their rates virtually every year, and if you ask for the rate that new customers get, they will tell you you have to move out and move in to another unit to take advantage of the offer. The person behind the desk has no authority to handle your complaints; you'll have to call the 800 number for redress. . . good luck with that. If this is a short term rental, hold your nose and sign. If it's for anything more than a few months, find someplace else.

Had a great experience with Caitlin today at public storage!!! Very helpful! Great moving tips! 👍🏻👍🏻

The whole experience was easy , quick i loved how Tony was so patient with us especially because this was our first time going thru this experience . Thank you so much Tony you are awesome!!

great facility and very helpful staff. dealt with Tony when transfering units. The only complaint I have is the yearly rent increase! ridiculous raises in rent!

Elevators are constantly out of order, the system is constantly down, and problems persist even thou they have been addressed numerous times. Promotions only apply if your a "new" customer and there are rate increases every 6 months. I worked here and got fired for renting a space, the irony .

Came here to rent for my business. Anna and Tony were really helpful and very friendly. Super nice employees and clean facility.

I received wonderful customer service from manager Shakia. She was understanding of my situation and helped me save money by giving me the $1 promo. This location is super close to where Im moving. And very clean. If I could make a suggestion it would be more carts. Overall experience was pleasant and process is easy

The service I received from property manager shakia was superb. she answered every question. Was diligent and knew her stuff. The facility was clean and very convenient. It was very busy I had to wait to be helped but Shakia's positive attitude and friendly demeanor made me feel comfortable and relaxed. The only negative is she handles the property alone in which I will call corporate because she should not be alone. I came back 3 times to buy boxes and there she is by herself. But her positive attitude remains the same! Great job shakia!

I came in on Monday to see the space with property manager Shakia who was patient and knowledgable. I came back and rented with Anna who was a doll.. Great customer service from these two employees..

First time renting a storage unit and this experience was simple and painless. Made a reservation online and got a great deal on the first month's rent. Went in today to complete the process and Shakia was super friendly and knowledgeable. I signed all the paperwork, got my access code, and was shown to my very clean unit in a climate-controlled area. Would definitely recommend this facility due to easy rental process, friendly staff, and close proximity to 208 (you can see it from the highway, very convenient location!).

I visited public storage this morning and I gotta say I was very pleased with the service I received from Shakia. She was very helpful and knowledgeable about everything thing that I asked.

Marissa that works there was great . She went above and beyond in making a hard experience of finding a storage last minute pleasant . Professional courteous and bubbly . More people like her are needed great customer service skills ! I went to Hawthorne NJ on Goffle Road .

Marissa the front desk rep was great in getting us a storage space. And the storage is very clean and has very competitive prices compared to all the other storages around that I called.

Very helpful in personalizing the experience and designing a solution that meets my storage needs!

Marissa went above and beyond to get me a space that I really need friendly and always helpful

I received amazing customer service from property manager. I came in to inquire about storage. Shakia answered EVERY question and showed me a storage unit that was PERFECT! I will be back to rent with her very soon!

I started visiting this place with my father when I was 18. I enjoy helping him putting away whatever we don't need and take out whatever we need. For instance, when I go to the beach with him, we take out his beach equipment and when we're finished with it, we put it away. Also, when we go snowtubing, he keeps his snow pants in a box along with his other seasonal clothes.

My husband and I decided it was time to think about downsizing since all of the kids have moved out. We're going to need somewhere to store our things and this location was recommended to me by a friend; specifically due to the great prices and helpful staff. I must say, I was very impressed! I am very picky and Marissa really went above and beyond to find me something that would work for the amount of stuff I have and my budget. The location was clean and I was overall very satisfied. I will definitely be using this location.

Great service love Marissa so nice and helpful . In a stressful day she helped me to laugh! Thanks you should give her a raise

I went to this location looking for mattress bags and boxes. The woman marissa was extremely helpful. When I go over seas in six months ill be sure to use this location to store my belongings. She was very professional and she knew what she was talking. Highly recommended!

Marissa and the rest of her staff on duty where a huge help to my Mom and I when it came time to help my Mom downsize her current storage to a smaller unti all together. Everything was explained to us clearly which helped make the overall transaction stress free. Thank you Marissa for all your help!

Great place and services were outstanding

In early November last year, as I was moving, I rented a unit for my personal stuff and one for my business. Hawthorne, NJ Manager Marissa and Shaicia were very helpful and concerned for what I wanted and needed. They made sure that I saw the different size units and knew the costs. They also walked me through the process of entering with the codes and operating the elevator. My experience has been nothing less than great and it's kept clean and secure.

I had to find a place to keep a few things. So I went to the PS website made a reservation and immediately received a call back from the Property Manager Marissa to confirm my inquiry. She was very helpful and professional to the tee with all the answers to my questions. She was very courteous unlike other business employees around town which was very refreshing to know everyone from this local is not aggressively rude.

I came into rent and saved alot of money by going online and making the reservation! They property is very clean and then staff is helpful! Victor and Marissa are knowledgeable and know what they are doing! I would recommend this place to all my friends!

I love shakia and marissa!

My experience with Public storage was excellent.. Marissa was great, she was very helpful.. Thank you again Marissa Mimi shivers..

Went to inquire about renting a unit, marrisa who helped us made the process very smooth, she was knowledgable in her field, definitely would recommend this facility, the property is safe and very clean.

My mom rent a space here in Hawthorne and the staff has been very friendly and patient with her. One person in particular Shakia, sticks out. She is very knowledgeable and her interpersonal skills are amazing. The facility is clean and well lit.. I appreciate the great customer service we receive EVERYTIME we walk in.

I was referred to this location from a family friend. I immediately received excellent customer service from two ladies. They answered my questions and had fun doing stuff doing so. such a breath of fresh air. The prices are HIGH compared to competitors but I am willing to store there anyway since I had the phenomenal interactions with Public storage in Hawthorne NJ. I plan on referring this wonderful experience to my friends and families so they can experience what I did.

I recently rented a storage unit here -- it's a secure, clean facility in a great location, and the whole process of renting the unit was pretty painless. The staff is very friendly, and when I succumbed to a fit of uncontrollable coughing in the office they even offered me some cough drops. I recommend this place for all your storage needs.

I had a great experience. Shakia explained everything to me and answered all my questions. She was extremely pleasant and very helpful.

My sister and I recently stored here at this public storage and had nothing but a pleasant experience. The customer service we received was amazing. The two girls that work in the office are the nicest and most compassionate people. The property was always kept clean and comfortable. If we weren't moving to a different state we would have stayed longer!

Great experience! I was helped by Shakia. She was extremely friendly, professional, and personable! She even helped me save money by asking about what I needed to store and I wound up choosing a smaller unit! She is an extremely valuable employee and her kindness and helpfulness was greatly appreciated by me :-) ! Thank you Shakia!!!

Customer service was great. Very helpful and attentive. I use the unit for all of my children's toys and boxes full of clothing . The security key pad is convenient and makes me feel like my storage bin is secure. I was I the process of leaving it because the price went up but discussed it with frank and Lorena who showed me how I can transfer and safe money. Glad I did not because I really don't have time to move. Thank you public storage!!!!

Esmerida and Marissa are the best! Always there for us and very courteous and helpful! This IS the place to go folks!

Excellent. I drive by this property all the time and stopped in to look at a unit. When I came in I was helped by Marissa and rented a 5x5 to store my belongings. The property is clean and well kept! I will be storing here for a while!

I came back after about 9 years because it is convinient, clean, climate control, secure and the girls were very friendly. Marissa and the auditor Lorena were very knowledgable. I bought the 10 boxes to get the discount . I did not think I would use it but I did. I wanted to share my great experience from yhis morning. Thank you.

I received excellent customer service from the property manager Shakia. If I had a company I would recruit her. We need more customer service employees like her- she apparently loves her job..

Great staff! Incredibly helpful every time I was there. Had a particularly great experience Shakia; who went above and beyond to be helpful! Thanks for making my move in and move out incredibly painless. :)

Thanx to Esmerida and Marissa, they really made my move in easy, such a frustrating situation. Very nice and the build is so clean. Climate Control building is great for my guitars.

I have been renting a space from this location for 3 years or more . The service and staff have always been very helpful . Today I was assisted by Mariska and she was a pleasure to deal with .

After researching a number of storage facilities and visiting 2, I chose Public Storage in Hawthorne NJ. Its very conveniently located right off Rt. 208. I booked an appointment to see the available unit I was interested in, and received a call the day before confirming the appointment. First impressions are that it is very clean and the staff courteous. We had a quick discussion about what the needs for the unit was for to verify that I would be shown a unit to suit my needs. I was then shown the unit I reserved and have to say again, very clean, secure and comfortable temperature. I mention the temperature only because the unit I was looking at was in a Temperature Controlled area. I don’t know it’s the whole place it, however the area I was in was. The units are easily accessible and there is also a storage elevator available for use. Overall I was happy with the unit and rented. I will let you know how it goes, however; so far so good.

We love this storage facility- when we're on the road gigging we know our stuff is always safe in our climate controlled unit. The people are great to deal with it and their rates are the best!

Had a great welcome at the door by a young man Lavesh and the property manager Melissa. Lavesh was extremely helpful and it only took a minute to convince me that Public Storage was the place for me. I was really pleased with how knowledgable he was and spot on with every answer to every question. I will definitely be returning to the Hawthorne location. Thank you again for being so kind.

Esmerida has been extremely helpful in providing the information on storage units and what is available.

Lavesh and Cristian were very helpful today. I came in to rent and they showed me the exact size I needed. The facilty is conviently located and nice and clean. I would recommend this place to all seeking storage

This review has been almost a year overdue, was suppose to write this review last year. The facility is right off of the highway and could not be missed. Security system is up to date, facility is clean, well lit, and climate controlled. While I was researching local storage places, their prices were the most competitive. If you need help with anything, the staff is more than happy to lend a hand. What makes this place awesome are the people. Due to my work schedule, it was very difficult for me to find the time to move my things into storage . Cristian very thoughtful and made sure that I was still able to move my things with the limited time I had. He even sold me a masterlock and showed me how to use it! While I was unloading my heavy furniture, he offered to lend a hand without me asking! I come back to pick things up and Cristian and the rest of the staff knows me by my first name! I came for the price though I stayed because of the staff. If Cristian ever leaves, my loyalty will likely follow.

The staff is very friendly and helpful, but more importantly they seem to take care of the property.

They have great employees and they make it easy to do business. The environment was well kept and I like how professional they are. I will be coming back.

Esmerida was a HUGE help, she was very generous in explaining all the details thoroughly which made my life that much easier

Excellent "old school" customer service. This property is the "Saks Fifth Avenue" of storage facilities!

The service is excellent and professional & I would recommend the use of Public Storage as a storage facility.

Staff extremely knowledgable and friendly. Would recommend highly to friends and family

Convenient location Very accessible Clean Friendly service

Very good, attentive, effective, courteous.

It's good thing that I haven't had any really big issues with this place. Still renting with this company and no matter how much the management changes the new ones are great. The building is clean and secure. Great work.

I rented here because it's close to my home. It's very convenient and clean! I recommend this place to others! Thank you J Johnson

i came in on saturday for moving supplies and the coworkers where beyond nice and the ladys helped me with EVERYTHING i needed for my move I'm so thankful!!!!

You guys are sooo awesome great customer service, wonderful units, and reliable locks.

I came in over the weekend and was looking for the prices for the rooms i was surprised to find out that you guys have good deals i will be back soon very soon :)

I picked up some packing supplies, Marissa and Esmerida who work there are great employees and represent the company great. I will continue to go there for all my future packing supplies and also if im in need of storage just because of the GREAT customer service these girls showed, WHICH IS LACKING IN TODAYS MARKET!!!!

The public storage in hawthorn has an array of moving supplies. I was shipping portraits to Florida and was able to get all I needed from the one store. I also brought plastic containers for extremely low prices. Love this place!!!