Public Storage Self-Storage Units at 510 Mount Pleasant Ave, Dover, NJ

Heather, Andre and Alex were very helpful with providing a tour of the storage space and providing all detailed info for the rental.

Heather was a great help with getting me back into renting a storage unit. Have used Public Storage - Dover on and off for a few years now and dont have intentions of drifting away!

Hello excelent customer service. Very friendly people. I give you 5 stars to everyone working for that facility. Thank you for helping me get back to my car my knee problems . I appreciate you guys alot.

A few weeks ago David helped me and my wife find the best space for us since we’re in a transitional period. We were able to get a nice promo deal especially since we only needed a smaller storage space. David was absolutely kind and helpful through the whole process and assured us that the location is secure as well!

Heather, Gloria and David were great! Great customer service! Heather saved me so much aggravation by renting a space at another location that was closed.

David and Heather were very helpful!

This place is like the section 8 of storage. The main issue we moved out, is they raised rent $100 in 8 months. The staff is extremely rude and angry. You can tell they do not like their jobs. The place never has any carts available to use, smells like mold and half the automatic lights don't work. The overhang to "shield you" from the elements just drops dirty mold water on you, your car and all your belongings. If you find a cart, it's like getting the broken one at ShopRite. We rented a unit that had 2 doors, they made us buy 2 locks at $20 a lock, and 2 days later I received a call that they weren't allowed to allow us access to both doors, so they drilled out one of our locks we just bought and put theirs on. They wouldn't even refund for the lock they damaged and never asked us to just come and open it and give it back. We moved to easy storage for 75% cheaper on the same size unit. Staff is super awesome, thy have a bay you pull in to get out of the weather, and every unit is carpeted and has lights. STAY AWAY FROM THIS PUBLIC STORAGE!!!

Raised rate by 37% after six months. Just raised it again, so 91% increase from a year ago. Almost doubled the rate in one year. Inexcusable. Elevators are frequently out of service for long periods of time. Facility is only kept at 50° in the cold months. Carts are dirty, broken, and often missing.

Laura was the best. Provided me excellent customer service. I am very happy with my experience!!!

Stopped by for some account info today. Just wanted To give thanks to the desk clerk on duty. I think her name was Terry. Super helpful, courteous, and friendly. I had the information I needed and I was on my way in no time.

Updated Review: 2/6/24 Elevators have been down for the second time in 3 months for extended period of time. Down for 3+ weeks in November, now again for a week in Feb. Time to move on. _______________________________________ I worked with Jim today and he was fantastic. Helped me with all my questions and concerns. Companies need more employees like Jim working for them.

Posted 2/4/24. I'VE HAD ENOUGH. 30% Increases every 6 months, DOWN ELEVATORS for WEEKS at a time. Moving to Extra Storage Space next door (see their rates below). In a 7 month span, I've gone from $81, to $103, to now $131. At this particular location, their elevators were down for 22 days in early Nov. Yes, 22 days. Every other day they expected them to be fixed the next day, then the next, and so on. I understand accidents happen, but not having elevator service for 22 days and\or a 3rd party company\vendor to assist in the moving of items on upper floors is totally unacceptable. My compensation for this was $65 of my $103 per month rent at the time. Fast forward to today 2/4/24, elevators down AGAIN for the 5th straight day, 3 months after the early Nov incident. But they say it should be back up tomorrow, so here we go again as I heard that for 3 weeks last time. Public Storage thanked me with another 20% rate increase email that goes into effect on 3/1. Let me add that the property manager Heather is great. It's the district managers and directors that I hold to a higher standard and should be reviewing these items and doing whatever they can to make their customers happy and compensate correctly to avoid reviews like such. Heather, I would love for you to work for one of my companies one day. Please seek me. My last review reached over 1500 persons since it was written. Upper management, feel free to leave your response to let your customers know what I said above that was not true. I look forward to letting you guys know the day before one of my payments that I have vacated my unit for one of the Extra Storage Spaces located next store. Yes, I understand it's a web \ internet \ intro rate as well. But hey, when there's an increase in 6 months, so would yours. Current Extra Storage Space (next door) rates (as of 2/4): 10x7 - $65 10x8 - $71 10x10 - $83 ___________________________________ Previous Review: Every 6 months this place tries charging 25% more on their rental rates. Yet, I can rent a new unit 50% larger for the same price as my increase. Its essentially a bait and switch, lure you in with a nice rate, then 6 months later your they hit you. I don't know why I stay with Public Storage, need to check out the new Extra Storage Space facility up the block and hope to have better luck. Public Storage Dover should concentrate more on customer retention. Last time I spoke with DM who was very helpful, this time I couldn't even get the office manager to give him a call on my behalf. I understand increases, I don't understand 25% increases after 6 months. SMH.

I met with Heather last weekend and had an excellent experience. Seamless in every way. Heather took the time to ensure that I centered on the right sized unit / secured the lowest rate, and was able to finalize everything very quickly. The facility is very well maintained / easy to navigate. Move in was a breeze. I can not say enough good things about Heather and the facility. If you are in need of storage and this location is ideal for you, do not hesitate.

Heather was great on helping me out with my storage unit smooth transaction would recommend seeing her if you need a unit

Heather is so nice person she help me all stuff I need

My husband and I met with Heather at the Dover location of Public Storage. We had a truly exceptional experience. Heather is wonderful! So helpful and patient. She answered all our questions. The facility is very nicely maintained. We received an excellent rate and a larger space than we were looking for. Heather made the whole process easy from start to finish. We are very happy with our experience and definitely satisfied customers!

Heather provided great customer service today!

Heather helped me today and provided great customer service l

Unwinding movers... excellent workers....friendly....reasonable. no hidden expenses.

This property recently experienced a technical issue beyond their control. The customer service was amazing, especially the new District Manager Ashley, she took the time out of her busy schedule to call me personally. A+ for customer service Location is clean, neat and well maintained! Great place to rent from.

Heather and Nicole made my movein procesos smooth and easy

Nicole and Heather were extremely helpful

I was assisted by Heather in the office. She was super helpful and very pleasant. I feel confident I can come to her for any issues. So happy to have met her!

I stopped in to purchase boxes and the manager Heather was extremely helpful

Heather and Luke were very helpful! No details left behind and answered all my questions with no problem.

Met with the manager Heather today. She was the best! Very knowledgeable and kind. The process was so easy! The place was clean and I feel very safe putting my things here!

I recommend this storage facility for all. Heather and her team are true professionals. Their customer service is top notch and they go above and beyond every time I visit. Thank you!

Heather is the best , she is so helpful and I miss seeing her since I pay online now. She is nice and so friendly and knowledgeable always very helpful.

Heather and Ariana was so helpful! Great customer service. The property was so clean. I will definitely recommend to my friends and family.

Heather is one of the greatest customer service person I've dealt with in any storage place and in any public storage place everyone has bad attitudes in public storage if it's not because of her I will not put my furniture in storage she makes that location a great location to store 🏪🏬

Heather and the team are awesome. Willing to work with you and great service. Thank you for taking care of my stuff.

This location is top notch. Clean and well maintained. Heather is awesome. She was amazingly helpful and courteous, even with other customers coming and going, she took the time the show me around and explain everything to me. Very happy safely storing my belongings here.

Downright awful service, Heather should be fired!

Worst experience ever thanks to Heather 👎

Heather Mclaughlin gave me excellent service. Heather took me to the unit to inspect its cleanliness and show me how to use the unit

Heather was very helpful today setting up my account and app. Thanks you!

Heather and the team are wonderful! Thank you so much for setting up my account for the app. Amazing!

Ramon was fantastic, sweet and nice. Great customer service!! Thanks Ramon!!

Heather and Ramon were so helpful! Thanks for everything!

Very good service and answer to all questions. Friendly service 5 star service. A special thanks to Heather making the process smooth and worry free.

Mike on the counter is awesome! He really assisted us greatly.

Heather was a tremendous help to me getting access and logging in. A big thank you to her.

Good customer service and friendly staff Heather 👍

Heather was so helpful! Thank you for getting us the right unit at the best price!

Heather was great ! She was very helpful with all the information I needed and I ended up signing up for my rental space within 15 minutes!

I was looking for a storage unit so I came to the Public Storage where a friend used it a few years back. I came into the store and Heather was the person available. She was friendly and helped me with everything I wanted and needed to to know. She spent a good deal of time showing the units that would work for me and explained how everthing worked and showed me how to do the e rental on line. I appreciate people rhat care

Nick was a Rockstar! Professional, informative ,efficient, and understood how valuable my time was. THANK YOU NICK! YOU ROCK!!!