Public Storage Self-Storage Units at 9026 Crump Rd, Pineville, NC

Relatively quiet during the week and we've never felt unsafe. Management on-site 24-hrs. Gate closes at 9:00 PM a bit inconvenient - be sure you exit before the electronic gate locks! (opens at 6:00 AM).

Units have nice high ceilings great location to get your money’s worth

Great location

Rented today location Was really clean

Thanks Markee

Worst mistake I made was renting here. I should have just left when Katrina wouldn't allow my service dog in the office, then she strongly "suggested" i give a 5 star review.... Employee(s)broke into my locker and now I'm missing stuff. When I figure out everything that's missing I'm filing a police report. Yes I KNOW it was an employee 100%. I was late with a payment do to card issues (and I was in Colorado) I called several times to let them know but nobody returned my call. Someone did finally call me but they weren't returning my call. I told them my issue and that I would have the payment by the end of the month. About 3 weeks into the month I made my payment but they had already cut my lock off and replaced it with theirs(I only owed 1 month) and were ready to auction off my stuff...RUN!!!!! DONT WALK AWAY FROM THIS PLACE!!! I was there today for a brief visit and the gate was wide open and not closing....there was trash all over and people were working on their car...I picked up several nails in front of my unit. Now I'm being verbally harassed by an employee while I'm waiting for the cops to show up for my report on my storage unit being broke into

It was A Great location to Rent,thanks..!!

la calidad de los estores super, excelente

Markee was very helpful with me today and I thank you

Markee helped me find a good Space, very profesional

Clean location

Rented there for 2+ yrs while building house. Place is dirty. Everything in my unit needed cleaned. Mouse droppings all over and cockroaches. Renters using spaces for maintenance work. Rent went from $89 to $240/M during that time. Mold on back cinderblock wall ruined many items. Renters double parked - hard to drive through.

Muy buen servicio

They make you give 5 star reviews to rent. I rented my unit with plans to use starting the next day, when I got there they forgot to remove their locks, and no one was there for me to access the unit. It has a urine smell in it quite often, and roaches scatter every time we open the door at this unit. My other unit hasnt had any problems other than my rent jumped $100 a month! When i asked if there was anything we can do the girl in the office asked when I was going to move out, they will just rent to someone else if I dont like the price!

Markee was super helpful and I appreciate his assistance with finding the right unit.

Thank you so much Markee and Danielle ....

Worst storage facility I've ever used, so glad I moved to another!!!!

Worker very professional.

Amazing stuff and well kept place

Thanks for your help tamika

Markee was a great help today found exactly what I was looking for at a cheaper rate

Office is always closed ! And always end up paying late fee because no one is in the office. Had a lady ask me if I worked there she’s been waiting since 2pm for someone and is now 5pm

Great location to rent, Markee was a great help finding what I needed thanks

This facility was clean on the outside and close to our house, felt safe and secure. We had our stuff in storage there for over a year while we were renovating. When it came time to move out we were very disappointed to discover that water had gotten into the unit somehow and ruined a lot of our stuff. We had to throw away over 20 boxes that were destroyed by mold and termites. Lesson learned, don't put your stuff directly on the floor. Also, everything in the front of our unit was filthy from dust that came in while they were blowing outside.

Great place to rent stopped by looking for prices,Markee gave me all the information I needed will be returning soon thanks

Rented unit here today ñ Markee helped me with finding the right unit thanks

Thank you markee for great customer service you provided and directed me to CHERESEs location got my parking space today

Location looks great, thinking about coming to rent here, Markee showed me a few units, I was really impressed by his knowledge of the property.

Markee was great today thanks

Markee provided good service today thanks

Had a great experience renting here today thanks to Markee, would recommend location to anyone

Katina was great very helpful

Katrina was a wonderful help. Very sweet and straightforward. Fast and polite is my favorite!

Katrina was very professional and knowledgeable. She really listens and answered all my questions . Highly recommend!

Katrina was extremely professional and knowledgeable. As a small business we really appreciate her taking the time to explain everything in clear detail. We will definitely be returning to this location with more of our business in the near future. Thanks to public storage for choosing to have Katrina as a part of your staff.

Katrina was very kind and very helpful. She made sure I got the best deal, my unit is very clean and everything I could have wanted. This location is awesome!

Great customer service Katrina

Katrina was great... Need more like her.. thanks!!

Katrina was great, very friendly and informative. I strongly recommend this place.

Katrina is just owesome custumer service. Thanks!!!

Katrina was extremely extremely helpful !!!

Katrina was very helpful

Katrina was very efficient and helpful! She helped us find what we needed right away and made the process super easy!

Thank you Katrina for your excellent service! We need more Katrina's in this world!

Katrina was a great help. Very polite and answer all my questions. Great customer service!

Katrina was very helpful and informative to my needs. The unit was clean and ready for me to use.

Katrina was very helpful with me great service

Katrina was so helpful great customer service

Great services by Katrina she the best 👍

Katrina gives great customer service. I understood everything and the process is super easy. Highly recommended

Katrina was very helpful!

Katrina was super helpful and friendly. She even called me back to provide an answer to my question without having to go into the office. Thanks a ton!

Katrina was great the whole time and made everything simple and easy.

Katrina is best costumer service 👍

Katrina was great thankyou for the great customer service

Excellent customer service. Katrina is very knowledgeable and courteous.

Katrina was very good at her job great customer service I would recommend this location.

Danika was fabulous and helpful, this location was about further than I wanted but the service was worth it!

Katrina has great customer service skills good job I would recommend this location.

Katrina was very helpful

Rented a storage space today and was very satisfied with the service and the promotion. Thanks Markee!!

Katrina was great! Very helpful and friendly throughout the whole process. Thanks again!

Katrina was very helpful great customer service

Katrina was very knowledgeable, friendly, and efficient.

Katrina has very good customer service i will tell a friend

Katrina was very helpful

Danika was very helpful and took her time to go over everything I needed to know. She was very patient and pleasant.

Danika is amazing! She was very warm, welcoming & open. She is very knowledgeable, experienced & was able to answer any questions I had. She really went the extra mile to assist me. She didn’t just sell a unit, she extended a hand. This was such a great & enlightening business experience! I feel like we will have a great & trustworthy business relationship! Thanks Danika!!!!

Great time katraina

Katrina is top notch!

Great experience! Katrina was great! Assisted with everything needed.

Alexis was very helpful. She has very good customer service and is very helpful

Katrina was very helpful and friendly and I really enjoyed our conversation. It was quick and easy 🔥

Excellent Customer Service provided by Alexis would definitely recommend this place for storage.

Alexis was awesome. Great customer Service and Also helped me get Someone who speaks spanish.

Teray handled my transaction without a problem. Great service in a timely manner!! Thanks so much!

Teray service was excellent

Good and fast customer service Immediately respond

Katrina was super efficient and helpful in the registration process.

Mikayla, was extremely helpful and professional

Just wanted to say that Danika was amazing. She was able to help me with exactly what I needed and was able to answer all of my questions.

Tiasia was super helpful and kind. Really enjoyed my experience and the place is clean and well maintained.

Mikayla was excellent!!!

Mikayla was very helpful getting us set up.

Very nice facility and very helpful staff.

Thank you Renee for helping me with my online payment account. I couldn't have done it without you. You had a lot of patience helping me. So thank you very much.

Desiree was very friendly and very helpful!

I can't remember my code to get in gate. I have a car only for New year's day

The location, cleanliness, and security of this property are great and I really appreciate how well lit it is. Tameka (property manager) was extremely helpful and patient with me throughout the rental process. I would highly recommend renting a unit here.

Great service!! Danika is so kind!!!

Very fast service, Tameka H. Was on it. I was in and out in less than 15 minutes.

I am a college and i called Ms. Tameka to get information on where i could store my belongings due to a family relation conflict with her being my mother. she directed me to another property that could be satisfactory to my needs. However, if she wasnt my mother, I would most be delighted in storing my belongings at a facility with a manager who cares so much about her customers.

Tameka was very engaging, helpful, efficient & professional. She is a great face of the Public Storage company

Called the property to get some information about a storage unit for a possible move. Tameka was very helpful, had a lot of patience, and she was great, she gave me the information that I needed and she was very warm and welcoming. I would recommend this property to all my friends and family.

Deffinitly recommend using this place ! Danika was very polite and had me in my unit in a flash !

Great place Danika was very polite and knew her job and had it done quickly .

I called for some storage information and Tameka help me. She was great!!! She has great customer service.

Quick and friendly service!

You rock! Thanks for helping me make a stressful move so much easier!

Katrina was a great help made the payment process quick and easy very good customer service

Yesterday i had a great experience with Markee, not only did he come to work on his off day but he stayed extra to make sure me and my mom were taken care of.My mom came all the way from fayetteville nc and he was very helpful in every way and i would like to say thank you for everything.He over exceeded Great customer service:)

i have had my storage unit since 2009 and I was there today and Tameka helped me out and did a great job! There have been many managers over the years, I hope you keep Tameka. Rob

Thanks Tameka. She's personable and professional.

Moving could be worse, but I doubt it. That is, unless, you have Tameka on the front line. She listened, understood the urgency and task at hand and did not flinch once in the process. She was putting everything together as I was firing a line of questions needing answers and took those hesitations off my pile. Professional, great sense of humor and gets things done. 5 Stars. My two suggestions for the property itself, the paint peeling off of the roll up doors and the doors to interior units that don't close and flap in the wind makes it feel less secure than it otherwise may be. I come to you to take care of my property. If it doesn't appear you take care of your property what it a customer to thing about the safety of theirs. If these items were taken care of it would be a slam dunk straight across the board. Public Storage 3.5 Stars

Very friendly outstanding experience was WONDERFUL thanks Tamicka

Tameka was friendly, kind and helpful as were all the property managers we had during our 2 year rental. The property was always clean and I was always able to get onto the property even if I'd forgotten my code since a manger was always available. Closing our account was the fastest and easiest thing I've done in weeks.

Tamika was super helpful and she made the whole process easy. Nice location, would recommend to a friend!

Very helpful

Tameka was great! I had my 3 kids with me ages 6, 4, and 1. Tameka was very patient with us. She didn’t pressure us nor did she mind my kids. She was very friendly and took her time giving us a tour of the different units. I highly recommend this facility!

So I walk into public storage . With a whole slue of issues super stressed. And I will say that Danika took all my worries away. She has been so helpful and understanding making sure that my issues have been resolved. I have been renting from this location for two years and never have had an issue and now that one has risen I am so great full that Danika handled my situation with care and compassion. Thank dearly.

Danika .. I offer Excellent service is very friendly .. I recommend it. He has a lot of patience and explains everything very well

We recently rented a small unit from this Public Storage facility for our business needs. From our phone conversations to our visit to sign paperwork and officially "move in," Danika was extremely helpful and a wonderful representative of Public Storage. She was patient in answering our questions as well as very knowledgeable about her job. I would recommend this facility AND Danika without hesitation. Thanks for exceeding our expectations!

Danika did a fantastic job helping me to take a tour of the property and get signed up for my unit. Very professional and courteous. I highly recommend her.

I received top service from Lacey at this public storage in Charlotte. I had questions concerning a unit and she was very helpful with her answers. If it’s security of your belongings that you are looking for than I would recommend going here.

Lacey was awesome love her positive attitude and she has great conversation!! Also the climate control storage was nice and she sold me one!!

Smiling faces, Great Service.

Terrible customer service and dirty units

Great and friendly staff clean location

Amber was very helpful and the property clean and well looked after.

I experienced the most courtesy and valuable professional help that a person of public storage status could receive thanks to Tia Asia!

Tiasia has Great service just stopped in to make a payment

This is a great place .Very clean public storage the staff are very nice and respectful. I recommend this property to everyone. Renato Bradshaw was very helpful..

Made a stop at this property to get some boxes and look into renting a property. Danika provided great assistance and was very knowledgeable.

Danika provided a good customer experience. She was able to sell me a storage unit and save me money at the same time.

Came in earlier today for my 12:30 scheduled appointment during my lunch break at work. I had scheduled this appointment MAYBE 2 hours before showing up and confirmed that I could be there at 12:30. When I showed up at 12:25 I walked in to the same guy that I spoke to on the phone telling me that they were closed from 12:30-1:30 and that I'd have to come back. Absolutely horrible service, canceled my appointment and went down the road to Morningstar for much better service.

Amazing service and amazing people. First, Danika helped me with all the information over the phone. She also greeted me at the office. Then I went through the process with an amazing person, Renato, who was very helpful, gentle, friendly and very enthusiastic. He was very patient helping me finding exact unit for our needs. He made my move-in as a breeze. Such hardworking and professional people make a difference for a business. I would like to thank Danika and Renato from the bottom of my heart for such speedy and quality service. Facility itself looks very clean and safe. I would recommend it to anyone I know.

the property manager Dannika is really helpful and a nice person and brightened up my day ;-)

Made a reservation and came in the next day. Was promptly shown the correct space by Danika and within just a few minutes signed the correct documents and paid for the rental!

Just rented my first storage unit. Danika, the office manager, made it a very easy process. She was so pleasant and informative. We got a tour of the facility and checked out our unit, which was very clean. It was a great experience.

Danika was awesome. Great quick service

Layout is not ideal. If you plan to keep the space for a while be prepared for continual price increases, and if your late for even a short while say goodbye to the lock you had. Worst kind of corporate greed.

Reasonable prices clean !

Been storing here several years. Staff is always efficient when providing assistance.

Excellent service! Sherry was very nice and helpful.

Shadequa was amazing, she really helped me. Whatever location she is at I will refer her to anybody that needs a Public Storage

Shadiqa provided exceptional customer service both days I had to speak with her during a very stressful time in my life. Definitely a genuine customer oriented person, received quality service.

I hate writing reviews but Sherry is the best manager I have ever met. The location and facility allow me to feel safe with my belongings stored and being out of town so much. Each time I have called Sherry she has been more then helpful and accommodating. I would recommend everyone, who lives in the Pineville/South Charlotte area to come to this location for all your storage needs.

the most clean office for me public storage I ever seen and the property manager she was the best tire name is sherry I really appreciate all the help that you did for me thank you so much highly recommend it thank you

Sherry always has a smile when I deliver her mail... She's very friendly

Sherry has great customer service. Great place to store.

Called for information and prices of different size storage units. Sherry was interested in helping me make a decision to rent a unit. She took time to ask what I would be storing then gave me options. I will be renting there very soon.

Sherry is amazing and always greats you with a smile. She is helpful, professional and makes the storage experience very easy. Go see her and rent a unit!

Ms. Sherry was amazing and incredibly helpful in signing us up for our unit

Sherry provides great customer service with customer focus

Sherry is a excellent asset to this company because of her bright personally and excellent customer service experience.

Mrs. Sherry was awesome. She did a great job helping us choose the right unit based on our needs. We couldn’t ask for better service.

Sherry provided top notch customer service. I have been a CS supervisor for 5 years and would hire her immediately. Best service.

I have been a customer for the past year, but the last month, I requested a larger unit and the transition was SO seamless, thanks to Sherry! She is a wonderful asset, professional and pleasant- my experience has been exceptional! Thanks Sherry!!!

Amazing Check-in Experience by Sherry!

Tommorra does a great job!!

Suerte más great shows great customer service

Sherry excellent customer service...😀

Sherry providencia crear Customer Servicentro that is appreciated

I am moving, so I just finished vacating my space here. The staff is always friendly, and I am glad I listened to their recommendation and purchased two of their moisture absorbing tubs. My property is nice and dry and in the same condition it was in when I first put it in the unit over a year ago. I appreciate the great storage experience!

Sherry was great and quick

Sherry was very polite and helpful and guiding us through the whole process

Sherry was great and she helped me with what exactly i was looking for. The place is clean and at a great location.

The lady at the front desk was extremely nice and helpful I would recommend this storage facility to anyone and everyone

Sherry's customer service is great

I received excellent customer service from Sherry. She helped me meet all of my needs !

Came in to pay my bill for another location. Tommorra was very pleasant and explained the charges on my account to me. The office was very clean and cool. Thanks Tommorra.

Everyone i have came in contract with here provide great customer service.

This location provided awesome service! I had many experiences with other storage units, but the customer service here was phenomenal.

friendly staff, great customer service and nice property :-)

Great spacing and frendly staff, Patrice Austin assistance was great.

She really did a good job by helping me out. Patrice

Vina had great customer service! Thanks again for all your help and patience.

She a very sweet personal

Kennedy has been such a wonderful helper to me! I had a wonderful experience at this property, and she helped me with everything that I needed, and she make sure that everything went well,and it did!

I highly recommend this location to family..etc great customer service with Vina she's great 👍👍

Vina is wonderful. Very helpful an gave me great customer service

Never in the office don't call you back. I got locked in the gate for some strange reason they couldn't explain why. I can't wait until I am able to get my items out of the locker

I would like to say that Kesha who works there went out of her way to help me and I am very appreciative. She was very polite and very friendly, and a reason why I like dealing with the people who work there versus using the app.

Tai was very professional, gave me the information I wanted to hear. Lovely space. very clean and the staff was amazing recommend highly

Not really that secure. Place has been broken into several times.

Rented with William today and had a really pleasant experience! Facility was clean and quiet and I feel really confident that my stuff will be safe and sure here! Thanks a lot

William and Jenny gave me great customer service.

Unit was flooded

William was helpful. Thanks

William is always very professional and kind.

Angie always provides me great customer service. She was able to help me get my late fee waived and get a lower rate. Great company with a great staff.

I was greeted with great customer service by William Gamble!! I surely will recommend this location to my family and friends.

Great service & staff. Recommended this location to several friends

William helped my parents move in last week and made a very pleasant and thorough experience. The facility was clean and easily accessible. Others customers came in with we rented and he was able to multitask and assist all of us at once without making anyone feel rushed or slighted. Great service

I walked in just to check out the deals & didn't even expect to walk out with a storage unit but i did! Thank you Yvonne for the great service!

Yvonne was awesome! She provided great service and was extremely nice. Amazing employee!

I worked with Yvonne and she was wonderful. She made the process very easy and efficient. I had a great experience.

Yvonne was very helpful and informative. She described all the different types of storage options exactly and helped me with my decision. Thanks yvonne!!!

Great customer service, which made renting a storeage unit a breeze. Yvonne was extremely helpful.

Yvonne was a huge help and really knowledgeable. My experience was quick and easy. Thanks so much!

Yvonne was very helpful and upbeat - made the pain of moving feel a little less stressful!

It was great. Yvonne was so helpful. Couldn't do it without her.

I absolutely love my experience so far. I went in to tour the facility and loved it. It was very clean and convenient. Max was extremely helpful. He answered all my questions very thorough and I didn't feel rushed into making a decision to rent. He made me very comfortable leaving my possessions in their care. Thanks Max!!!

Great service.. very helpful!!

Max was very friendly and helpful he made the process of renting a storage unit very easy!

I like my storage unit a lot and Max was very helpful and professional, I really appreciate him taking the time to show us the ropes, as first time storage users.

Max was really friendly and helpful. He was able to answer all my questions. I rented two units for my long distance move to North Carolina. Plus, with Public Storage, I know the property will be well managed!

It went Great! Max was so helpful that it made me feel at ease. Thanks again!

Just rented a small storage unit from Max. He was very friendly and knowledgeable about the contract. He showed me the unit before I decided to rent it. He asked good questions to make sure he knew exactly what I needed in terms of storage and offered suggestions on additional products that I might be interested in and he was able to answer my questions about the contract. The rental experience was very efficient and friendly. I would recommend this location.

Great service, Max was a pleasure to deal with

Very helpful staff. Came in with a few questions which Stacy answered very courteously. Would definitely recommend this location!

Awesome service!

We helped our son move to Charlotte, NC for a new job. We used a Uhaul truck and figured we would just use the Uhaul storage where we dropped off the truck. However, they were full. While driving to another Uhaul storage facility, we passed a Public Storage. We stopped in and they were full too, but they searched and found another Public Storage facility a mile away - 9026 Crump Rd facility. We drove over there and found the cleanest, most well-organized storage facility we've ever been to. Our service associate, Max, was friendly, knowledgeable, helpful and competent. We signed up for a unit and were out of there in a flash - for less per month than Uhaul and for a VASTLY cleaner and better maintained unit. Our last Uhaul unit had a strange odor and insulation that fell down on our stuff that we are still trying to get rid of. This unit was spotless and odorless. We're confirmed Public Storage customers now! Thanks!

Tony does a great job always make sure my answer s are tooken care of and always goes above exportation.

Last minute reservation change to this location handled well. Cleaner and better price than original reservation. I recommend this facility.

Mike is awesome and provided me with great customer service

Mike is awesome. Great customer service

great space, great location, friendly staff. very helpful.

I had a wonderful experience. the staff was very helpful

This was my first time renting a storage unit. Faustina made the process easy and painless. After filling my first unit, Matt R. was available to assist me in renting the second unit. He was most helpful and kind. All in all, the two people who worked with me, Faustina and Matt R. were just what one would expect from personal customer service. Thank you both! And the prices were reasonable.

Faustina was a great help with my storage needs.

Great service, good communication. Location is very convenient. Def recommend it!

Rachel and Elizabeth are amazing! After losing my job and apartment, I need to find storage quickly. These ladies are so knowledgeable, friendly, and work with me for anything I need! I'm so glad I found them!

Today I came to Public Storage This was my first time ever renting a storage unit. Michaela was very knowledgeable about the storage units and she explained each one in order for me to make the decision which one was best to fit my needs

I just got done renting a unit from this location. I have rented here before when it was still budget and uncle bobs but I have not rented since public storage took over. I was very happy with my experience. Rachel was very nice and made sure I understood everything that I needed to know before I left. The facility was very clean and Rachel was such a pleasure to work with.

Stopped by to use this facility & rachel did a great job meeting my needs-

I have been at this location for a long time and have seen a few different managers come through but the best one is Rachel. She is kind and actually cares about her customers. She is a great person.

Love it here great customer service

Rented from April, She was very kind and sweet, glad I went with this location

Rachel was great..location 25826 is a great place and the customer service was excellent.

I came in there the other day and rented my 2nd unit from rachel. she was so nice and helped us get the perfect units for what we needed.

Secure location. Lots of variety in rental space sizes. District Manager Jay has a great handle on customer service! Really appreciate that! Thank you, Jay!

They are very an professional. My experience has been very pleasing

My father and I went in to check prices because he will be moving in with me so we needed some place to keep his stuff. Rachel was wonderful. This was our first time ever needing storage. She helped us pick the size we needed and took the time to show us different sizes. She made this process so easy. They even have boxes and we had no clue. Very clean and safe as they have a gates facility and security is important to us. Thanks Rachel

Rachel, who works in the office of this location, was extremely kind and helpful with our search for a unit and which one would work best. Rachel made the process quick and simple. This location is clean, conveniently located and appears safe.

Rented from Ashley this morning and received the best customer service ever! I would recommend this store to anyone that's is expecting the best nothing less! Outstanding property!

Went in to public storage Ashley was so helpful in getting me a unit and was so friendly and very knowledgeable of all the things you need for a storage unit. Thank you again Ashely

Ashley was very helpful and willing to answer all my questions. She was nice, courteous, and efficient. Great experience from this excellent representative.

Great place! Ashley has great customer service. All of my questions were answered. She was very helpful I'd definitely recommend!

Matt R. was amazing. Very professional, helpful and informative. Made my decision to use that location easy. Call center was also helpful.

Ashley give me the best customer services I done had in a long time. She showed patience and superior customer services skills during a stressful time for myself

Olivia and Matt were excellent in their customer service! Very friendly and made the entire process as quick as possible!

Went to public storage to rent a locker and the workers there Coco and Liz were great to deal with. They helped me with finding the perfect unit at a great price. The facility has been renovated and looks great! Definitely recommend this location.

Liz

Liz saved me alot of money today. I was going to leave and she talked me into downsizing to save money. I realt liked her personality she was great