Public Storage Self-Storage Units at 10811 Pineville Road, Pineville, NC

Keilada , thank you for you help

I visited this location and computers down the lady her yesterday sent me to another location where they are just as nice as her

DO NOT RENT FROM PUBLIC STORAGE!!!! They gave me 20 minutes to get my things and told me I'd be arrested if I set foot on the property. The three workers inside the office saw what was in my storage unit and did everything they could to push me out of it so I would have no choice to leave my things. They ambushed me the Friday before my next rent payment was due so they could get my things. THIS IS NOT THE FIRST TIME THAT A PUBLIC STORAGE EMPLOYEE HAS DONE THIS. Search for public storage inside thieves or just public storage in general and you'll see all kinds of things they do to people who have good things. I lost my entire life on April 29, 2022 and paid them thousands of dollars to store a lifetime of items. I will not stop reviewing or talking people out of renting from them. And I plan to do whatever I can to KILL their stock, starting with the $4.00 dividends they are paying out right now. They messed with the wrong lady....

Great customer service! The manager was professional, kind and she took the time to answer my questions. Thank you!

Put in a request to get my lock fixed on my unit it’s been almost 2 months and still isn’t fixed. No one is ever in the office to even have that person to person interaction about anything.

Keilada and Tiffany are great always smiling and hard working! Need a raise!

Are your units climate controlled?

Great place! New management is on point

Keilada Tiffany and Angie Kellada is sweet and feisty, a pleasure to interact with. Tiffany is thoughtful and quiet & Angie is on point. A great staff. I have been a customer since Jan 2019.

ZERO STARTS!! Horrible experience. Made a reservation a week in advance and tried to pay online and it did not give me the option to. Tried to download the app and would it take any of my emails or phone number. I called to change my reservation date and left 3 voicemails and when finally able to get in contact with someone after 4 calls the lady tells me it’s okay for me to come the next day. I come and rent a U-Haul (keep in mind I’m also helping my sister move since we were living together) no one was in the office waited 30 mins and while on the phone with customer support they advised my unit was given away! So of course I made a new reservation in another location and had to pay way more than I was quoted. I’m so upset on how everything was handled especially since I’ve tired my best to communicate and get things squared away prior to arriving with the u haul. Called when I couldn’t access the app, called when I had to change my reservation date, called morning of moving, and called upon arrival. Everything just went so wrong. Horrible horrible service!!

FIRST CLASS! Real people…Thx!

This storage unit facility will mistake you unit and cut your locks without asking leaving you to replace them. I would not recommend this facility.

Brenda helped me out, she was great. Good location too

I would like to get a one star to this storage facility. I have been using the storage company for the last five years. About a month ago. Some lady named Brenda, who is part of public service told me that my unit was mistaken for somebody else’s. Then proceeds to tell me that my bill has not be paid in the last 3 months. It was very very shocking to me when she called me and asked, did I still have my storage there? I asked for compensation for my troubles, because this was not my fault. Then a week later someone calls me to tell me that my storage room lock has been cut. It has been that way for a week. They told me that I needed to come in and replace it with a new lock. I called Brenda back and she had a very nasty attitude. I have been calling public storage to speak to a supervisor and I have not heard back. I am not happy with public storage, especially for the monthly fee that I’m being charged.

Very poor customer service

out of all the location they have in charlotte nc, i would have to say pineville matthews location is the best. great empolyees and very clean and spacious and great pricing

Very polite service, warm smile and informative in everyday including assisting with the app. Thank you for excellent service.

Great experience. Very helpful at the front desk and great experience. Had some trouble and resolved issue with unit instantly. Very friendly. Will do business again.

I really love the way y’all handle the customers and the workers they are great very caring people thank y’all for being a great place to come too…👍🏾

I initially attempted to rent online, but decided to go in Angie, the lady in the leasing off was very helpful and patient with helping me get started with my unit. Great customer service, seamless experience. Ten stars for her!

Great location great customer service very friendly and knowledgeable

great location great prices excellent customer service

Great and friendly folks at this location.

Danika has wonderful customer service and a great personality

Jackie was Excellent Great Customer Service

Great Customer service

The service is amazing here.

Avoid at all costs. Units are smaller than advertised. Extremely sketchy and customer service is garbage

The staff is great, the facility is fine. I love the option to ooen the gate useing the app instead of typing in the gate code each visit

Ms. Dee, the manager, was such a sweetheart. She offered us snacks while we waited and had excellent customer service. The only thing that was off was they put the wrong lock in the unit, and the type of unit we have will only fit a specific style of lock. Other than that, everything else was smooth.

Amazing staff ! Friendly & very helpful. Great customer service. Highly recommend! Went here and Ms.Dee & also another lady was very patient and helpful ! They made me laugh & feel welcome.

I just wanted you to know that the ladies at the Public Storage located at 10811 Pineville Rd. By the name of Dequilla & Alana were so very helpful, courteous, and kind to me and I think they are doing a wonderful job at that location!!just wanted to take the time out to let them know !! I was very pleased with how helpful they were to me! Thanks ladies..😀👍🏿

The ladies of this particular location were amazingly nice! They were very professional, prompt and informative. I highly recommend this location!.

Great location,great employees great condition 👏

Amazing experience. Personable staff who were very accommodating with helping me find the storage that I needed! Would recommend

Great customer service by Kim!

Great location with excellent customer service

Danielle was awesome! So appreciate great customer service!

Danielle did great job

All I have to say is that this location and staff is absolutely amazing!!!! Danielle & Brenda has top notch customer service!!! I definitely recommend this Public Storage location ✨

Danielle is awesome and was super helpful. 10/10 recommend make sure you ask for her if you need to get a storage!

My encounter with Danielle was tremendous. She has patience of an angel. She was very efficient and possessed great spirit. So I give her 10 stars.

Danielle and Brenda at the desk have great personalities and were both extremely helpful in a short amount of time!

Thank you Danielle. Very nice

Thank you Danielle

Danielle provided excellent customer service. I would highly recommend this location.

Danielle was amazing. Very professional!

Danielle was a pleasure to work with. Besides her cheerful personality, she really goes the extra mile to help.

Danielle has been such a wonderful help.

Danielle has this place running like a well run machine Love the customer service and efficiency FIVE STARS ALL DAY

Dainelle is awesome. Access was available immediately after finalizing paperwork. The move to storage couldn’t have gone any smoother. Thank you Public Storage.

Thank you Danielle for making my move in process smooth

Thanks to Danielle we got exactly what we needed.

Danielle was great, helped me get set up with my unit for another location on my move in day. Extremely helpful!

Danielle customer service was amazing and hands on

Beautiful Danielle polite knowledgable

Thank you Danielle

WATER DAMAGE ON UNIT AND THAT GOT IN MY PROPERTY. PROPERTY MANAGER WAS VERY RUDE OVER THE PHONE AND IN PERSON!!!! WILL NEVEE USE AGAIN!!!!!!!!!!!

Danielle is an awesome associate. Public storage is the way to go!!!!

Great facilities, great customer service, DANIKA was amazingly helpful and professional, very recommended

Angie and Danika were extremely helpful and kind in my move. I would highly recommend

Amazing service by Danika! Very helpful and smooth conversation.

Danika was easy to work with amazing customer service she got me a great unit and a great rate highly recommend

Wonderful service great staff danika and angie helped me with payment issues absolutely amazing ladies highly reccommended

Very kind and polite women, helped a lot!!!

What sizes are available?

Cherese was awesome at renting my space this afternoon 5***** superstar at renting very polite and informational

Great rates. Friendly staff. However, the store never opens on time. Hours on the door state it opens at 9:30 am. The three times I have been here no one shows up until 10am or later. Don’t you think it’s better to just change the opening hours to 10am?

The staff is wonderful here! Thanks for all that you guys do!

The DM was AWESOME! She helped me solve an issue and the property staff was great.

They have good customer service and they are organized and the young lady was very nice and she did everything I needed and I did not have no problem.

Danika was so helpful! I’m preparing for a move and I’ve never rented a storage. So learning the ins and outs of this process was, whew! She was so patient with answering all my questions via phone. I’m thankful for her and her expertise! I plan to rent soon!

Admin fee was kept 48.00 and insurance fee 28.00. they robbed me. Never said no refunds online.

Danika, the Property Manager provided exemplary customer service in a prompt and professional manner. Most appreciated!

I was a good experience with Danika she give to us the best solution thanks

Danika was very friendly and helpful and answered all my questions. I'm excited to rent with this location because they have excellent Customer service so far!

Chanique was very professional along with rest of her Co-workers.

Danika made our rental experience so easy and she was extremely helpful and kind!

So, it's a storage facility. For that, it's what you would expect. However, Danika made this experience a pleasure. She took the time to show me the space, went over options and clearly answered all my questions. It's always refreshing to me when you find someone who cares in public business these days.

Danika and Brenda was very pleasantly friendly love there energy beyond great customer service

What a mess this all started out as, with my movers moving me into the wrong space! WTH…. Thank God for Brenda and Angie for helping me locate my items and making this entire ordeal better!

Storage unit price has increased $40/month in just a year which is a little ridiculous. Not one person I know with a unit with other companies have had such an increase.

DJ was a big help to me, it was my first time coming here and he made things real easy

Danika was so helpful. She was extremely efficient. I was in and out of the office with my rental in less than 10 min. Thanks for everything.

Danika Was Very Helpful And Provided Excellent Customer Service!!!!👍🏾👍🏾👍🏾

Thank you Danika for the great customer service. Greeted with a smile and welcoming attitude. Couldn’t ask for better help.

Danika is very confident and knowledgeable of the store! She was also very helpful with helping me to rent out the correct space for my needs

Great place, got lots of help from employees.

came in and Danika took care of me. she was awesome if you need any help ask for her!

I stop by on a rainy day looking for a last minute lot and Danika was there to save the day, She was very willing to go the extra mile for a customer, Thank you for taking the time to address my concerns Danika.

The best rate around but always no employees at the office

Danika was a great help, while trying to find the storage unit that would best fit my needs at the best rate.

Bad storage place, little security, and parking lot had weeds growing next to jet skis. Disappointed

I stopped in a couple weeks ago to pay my rent and to discuss the monthly rate for my storage unit. Danika and DJ were very helpful and I was impressed with their customer service. They were very professional and also very personable. Nice to know that level of customer service still exists in today's world.

danika was very helpful in getting me the perfect storage and was very friendly and sweet

Good pricing, decent location! Danika provided stellar customer service and answered my question.

The service was excellent, thanks for answering all my questions and for being nice. We need more people like this. Thanks to Jerry for his job he is an excellent customer service representative!

Dinaka showed great customer service

Danika exhibits great customer service, thanks for being able to answer all my questions

Danika was very nice and consistent I will definitely be Coming back thanks so much

Raised prices during the pandemic. What gull

Danika was a very professional and knowledgeable. She made renting my space very easy! Thanks again

Just visited this location and the ladies (Brenda and Danaka) were great! Thought this would be an all day affair but it was quick and the property is clean! Love this new app you all have, glad I decided to come in this morning!

Exit not clearly marked kinda difficult in a big truck .

Sharice was very friendly and helped me find the right unit for my needs.

Cherese was excellent at helping me maneuvering my 50 foot truck in to public storage to get my things into my unit thank you so much Excellent customer service

Thank you cherese you made my move in day easy for my family excellent customer service and a very patient and very helpful telling all my friends about cherese at this location

Cherese is good at what she does seen her cleaning the property today we as the customer appreciate that thank you

Cherese has excellent customer service with public storage. She is very patient with her customers . Thank you for your professionalism.

Cherese is always friendly and helpful. Her service is always professional. We have 7 units here and have had no problems.

Cherese has excellent customer service with public storage. She is very patient with her customers . I am happy to be around such professional people in this line of customer service. ***** for Cherese Thank you for your customer service I am in the military she has made my day to could not get in to my unit and came down and helped me open it and reminded me to slide the hasp back over to be in the lock position

I want thank public storage for helping get my unit open this morning the hasp was not working for me as soon as cherese got to work this morning she was more than happy to help me out very polite and patient with me 5 stars***** for cherese

Cherese was so amazing!!! She helped us with all out concerns and problem. Definitely a amazing employee!!! Was fast and simple with extremely polite and professional.

Cherese was the best! She was very helpful and provided great customer seevice. Thank you!

Cherese was very nice and professional and patient with me showed my unit I love it already thanks again ps

Cherese was very nice and patient. She helped us find the unit we needed. She took us to view a couple and helped the process be smooth. Definitely recommend!

Cherese really nice and very good costumer service, thank you so much

Had a great experience with Cherese!

Quick and contactless.

Tierney made renting a unit simple and fast.

Tierney provided Amazing Customer Service. She’s considerate and examples the Mission and Vision of Public Storage.

Had a great experience with the Public Storage at this location. Tierney helped get me checked in without any issues. Plus this location had the best deals around

Tierney is fantastic to work with. Friendly and efficient.

People here r not very nice. Gone most of the day when supposed to be open. I won't rent here

Tierney was very helpful. I really appreciated that. 😊

Tierney was absolutely wonderful in serving us today.

My sister & I rented a space here today & our experience was amazing!! Property Manager Tierney's level of customer service is superb!! Wish I could give her 5 more stars!!

Was very pleased with storing at public storage, they took care of me my short time there and Tierney and paige were very helpful with how to move out of storage. I will definitely be storing here if I need storage again in the future!

If I can give more stars I would, staff is very friendly they make sure they can go above and beyond for customers like myself, I came in to get some info about a unit and Shanaya gave me everything I need to know as far as renting and pricing and sizes of renting a space! I will be returning soon

great service from Shannaya

We've stored our camper here since 2012 with no issues (rates increased by $15, no biggie). Husband checked camper on March 10th, all good. We received a call from front office today asking if we still want to rent the lot. ?? Ummm, yes. Thought that was an odd question so husband drive over there to inquire..... our lot was empty, camper stolen. To whoever stole it, its a material object it can be replaced. The thing that really makes us sad it that my husband kept a leather journal, and documented each and every trip we took with our daughters. I would do anything to get that back.

At this location if you have an issue ask for the property manager her name is Teeming... she is very people oriented and will try to take care of you to the best of her ability... If it's within her power she would definitely try to help you!

April is wonderful and has superb customer service!

Big property with a lot of options, Convenient location, great staff. I received great customer service but ultimately decided to store at another location because it was closer to where I'm moving too. Both facilities I've visited today were great.

Special thanks for Suzanne and Erika who served us with respect and courtesy. We appreciate her help to find a good solution of our problem. Thanks again. We will come back. Martine and Mario

The rates have been increasing over 300% over 9 years!!!!!!!! Good luck! The gates are always broken or smashed!

April was a big help to me and my sister while looking for storage for our mom.

April is the best!

Great place

Erika , April and Tamika are the definition of customer service. They were extremely professional and patient with my husband and I in finding the right space for our camper. Highly recommend this location for storage.

Convenient location right off I485. The large property offers a great selection of secured units at great prices.

Stopped in to make my payment. Great staff.

Ladies in the office we’re great. Got my parking spot for my trailer at a better rate than I’ve found anywhere else.

Went in to make payment and I talked these ladies heads off and they listened to every bit of it. Tamika and Shamone were great. Thanks Ladies

Tamika went above and beyond expectations. Such a pleasure to deal with!! Ask for Tamika. She was outstanding!!

Tamika and April were very friendly and courteous. I really appreciate all the questions they answered for me. I am happy about my public storage unit.

Outstanding customer experience! Ladies were efficient, friendly, professional, and great sense of humor. A delight to work with. Would highly recommend!

Tamika was very helpful and had great customer service. My first time using storage and she made it fast and easy for us.

The people at public storage are amazing!!!! Why, because they saved my whole day. I had an emergency with my closing. Both the very beautiful Tamika, and Apirl was beyound great, understanding, and compassionate. I gotta think you public storage for wonderful employees who real care about customer satisfaction

The Ladies Was Very Pleasant... Customer Service was Awesome!!!

Tamika is the best person she has a great personality. I enjoyed working with her she helped me get all set up.

Tamika and April are two of the most fun friendly managers I have have came across I will send anyone to see them

April is absolutely a pleasure. Thank you

Great customer service from April. Huge facility, clean and secure

Brittany gave good customer service when I went to get my storage unit.

April was very helpful. She seemed very knowledgeable about the all the different sizes and prices. April was very friendly and pretty too.

Now this place is run by a short black lady that I did not get the name, but she has a horrible customer service. She literally fights customers, she was nasty rude with my wife.

April was the best help during my storage needs. Great customer service and a pretty and warm smile.

Staff is on point!! Some of the nicest people in Pineville!! Come check them out..

Was there for 6+ months....gates were always run over by trucks or cars not paying attention....they were slow to repair which is a security issue for a storage facility. Also paid on the 1st of November and then found a place to move to and I was disappointed they wouldn’t return my money and prorate the 9 days I was there! Since knowing this policy of not prorating I will find a storage facility in the future which prorated your move out....they do it when you move in! Why should it be different when you move out????

Friendly outgoing super helpful. Great ride in the cart to tour property!!!!!

I went to another storage company just up the road because of the lack of professionalism from three women in the front office. They were disrespectful, unprofessional, and not willing to provide any type of beneficial service to me or my brother. No one was present during their appointed hours for over an hour and a half, despite having a scheduled meet and greet. Pass on this storage complex for another in the area.

Unfortunately I feel as though a one star rating is too gracious for this place. I initially had an appointment (made days in advance) at 11 am to get my storage unit. I drove over an hour to make it to my appointment and arrived to construction being done on their leasing office. I then noticed the trailer located near by with a sign that said they would return at 12:30???? Confused I asked the people standing near by if they had an appointment too. To my surprise they were actually managers of the construction that was going on at the property and had been waiting on the public storage employees since they left at 9:45 (mind you the office opens at 9:30)!!! I then decided to call the place just in case there was anyone inside the trailer to answer the phone, only to receive no answer. At around 11:45 I get a call from public storage telling me I missed my appointment. After explaining that I had ACTUALLY BEEN THERE and called meanwhile their "office" was vacant and no one answered my call I explained that I could be there around five due to my commute. After packing up my car with belongings I drove to public storage and arrived around a quarter past five. I walked into the trailer and immediately was put face to face with three employees who were so off putting that in questioning how they even landed a position in customer service. After telling them I had an appointment they then argued back and forth about who had done the most leases that day and who would have to help me. They then proceeded to act as if their computer system was down and that they couldn't help me. Feeling intimidated and unwelcomed I said that I would come back a different time or find somewhere else and left. My father , whom happens to be paying for the unit, then called public storage (prior to their stated closing time) and they didn't answer. After calling again they answered and began to say their absence in the AM was due to a company meeting-- if that IS the case the only professional thing to do is to call and tell a customer WITH AN APPOINTMENT that you will not be there. The lady on the phone then continued to talk over my father and claimed to not be able to find the managers number after he asked to get it. So disappointed with this service. save your money.

Very helpful friendly

Great staff and very friendly. Tamika showed me around to different unit until we found the right one I will send anyone here

Tamika was very helpful and has good customer service i will send anyone here she also was very funny and made this easy for me

Best customer service I have ever experienced from Tamika, Shannon, and April.

Tamika was very helpful yesterday with my rental. She went above and beyond to make sure I was able to rent the space we needed that day, as I was leaving town, and the space I needed wan't ready. I really appreciated her wanting to make sure we got want we needed. A typical employee would have just used it as an excuse not to have to work. Tamika truly cared about taking care of the customer.

My husband and I came to rent a storage unit and was greeted by Navara. She is extremely friendly and knowledgeable. Any friends or family who need a unit I will be referring them to Navara @ Public Storage. :)

Both April and Shannon were extremely helpful and exhibited a great deal of patience. I can recommend this location of Public Storage due to the “attention to detail” and customer service that I received. Great job overall!!

I just want to say that Navara, really helped me yesterday! I came into the Pineville location last minute and she really put my needs first and allowed me to express my concerns without interruption.

April was very helpful and went out of her way to help me find the right space for what I need her and tamika are awesome workers they are very good people to work with I will send any and everybody to this location thanks ladies

The location is very clean, secure and run by professional and efficient managers. It was a pleasure to meet Navara ,she was very helpful, kind and answered all my questions with patients and curtsey. I certainly recommend this place to my everyone.

Awesome staff Navara has really been helpful and friendly

Navara is a great I love her personality I would recommend this location to everyone

Great Price awesome service by Navara

The customer service here is great

This property is starting to look better everyday the new gates are awesome

I always go to this location to pay my sisters account I only go to this location if Navara is there she is awesome since being there the property is looking so much better

I've had a unit at this location for years and Since the new manager has been there the office is open when I need to pay my bill and the gates are working Naharra is a great!!!

Seek storage elsewhere. Staff changes weekly and property is very poorly maintained and secure gate is always open so security is poor

Jennifer is so helpful! Great customer service

April was super helpful!

April was the bomb this was my 1st time getting a unit and she was very helpful thanks April for your help

Great service, very helpful

Navara was very helpful with my storage needs , great manager.

Great customer service from April today.

This is probably one of the best experiences I've had with any storage facility. The level of personal service was outstanding. Siobhan was very professional, knowledgeable and personable and ensured that I got exactly the size storage unit I really needed. I highly recommend this facility.

Navara was pleasant, professional and efficient.

Obtaining a storage unit here was simple to do. I made my reservation on line. Called the next day to verify the unit was available and was greeted by April who was friendly and helpful. When I stopped by the next day to pay my deposit, she and Navara happily greeted me and quickly processed my contract. They answered any questions I had and took me to see the unit even though it was cold and raining. They were positive and professional. Office was clean and my unit appeared to be in good condition and ready for my move in. Thanks Ladies for being the sunshine on such a dreary day!

Navara did a terrific job with finding the perfect location and price for my storage needs! I would give her 6 stars if I could! Thank you, Navara!

Excellent service and super price.

All I can say is you need to safe guard your belongings like back in the midevil days cause people always seem to end up stealing your belongings from this establishment.

Would not recommend this location, horrible experience. They had me come to the office twice to rent a unit over a three week period. When I arrived for the appointments, I was told the unit was in a state of needing maintenance and they wouldn't rent it to me. Once the repairs were complete, I was informed it would be another 1 1/2 weeks for the auction winner to empty the unit. I had to keep calling to get a status on the unit. The property is NOT well managed, avoid it, they'll waste your time.

Just rented a unit from April today. She was very friendly and took the time to show me several units until I was happy I would have enough space for my things. The office was very clean and products were well displayed.

Customer service was great!

April & Navaro were friendly, professional & awesome customer service. Definitely referring my family & friends in the area to this location.

Great customer service

Very friendly staff, Angie and Camille were great and helpful with my storage needs and questions. Great value and excellent services.

Friendly staff and great customer service!

Great customer service! It was pouring down rain and Angie took me and showed me 2 different spaces. Good selection of moving supplies at the office too.

Great customer service from Angie and Sierra!

Never had storage before. The ladies in the office were a great help. Good customer service and friendly

Excellent customer service from Courtney and Kimberly.

Elizabeth Morris and Elizabeth Talley are awesome! Elizabeth Talley has been taking care of me and my business partners for years, now with the New Manager we decided to move. Wors service for PS the new manager was discriminating us.

April and Courtney have excellent customer service and they provide all my storage needs.

Cassie was kind and courtious when she helped me to find a unit that fit my needs at a great price. Would definitely recommend her to anyone in the future!

Very friendly and knowledgeable office staff.

Naja was very helpful helping me find a place to store my cars. I had many reservations at public Storage and she was able to find one that my cars would fit in.

I had to go to this facility and I met an awesome rep! Her name was Shay. She answered all my questions I had and really was patient with explaining. I really appreciated her service and willingness to help. I would recommend this location to anyone based off the service I received. Keep up the good work!

I love doing business here, the staff is amazing very nice & helpful people! The storages are well kept as well!

Came in to inquire information about storage. I had no idea of what size a was needing. Courtney went through and asked me questions pertaining to the number of rooms I told her I had. Went out and seen a few different sizes and found the best one I would need. (It was Climate Controlled) I must say this property is H U G E. Thanks for your time and patience Courtney. Customer service is well valued here, recommending to friends and family.

Courtney was so pleasant to work with. She helped me find a great space at a great price. Def recommend renting at PS in Pineville. Ask for Courtney.

The rep was just as pleasant as she could be . I can't remember her name but I know she was fast friendly and funny. Thanks

Coco was very polite and helpful. She helped me find a good price. I was unsure of what I would need since I was moving last minute but she got ne into a unit at a very good price and got me a dollar for the first month. If you need a space ask for coco.

We rent an office space here and Courtney is very helpful when we have any questions. The facility is clean and service top notch. Have rented storage units here as well and continue to come back.

I rented a storage today and I was surprised how good service is oveder Jarita was assisting me and helped me with everything answered on all my questions she is the best I would recommend this storage to everybody it is the best expirience in my life thank you very much!!!

I had a great experience with the management and staff of this facility. Thank you all.

Arrived with household good in tow and did not call ahead. Thankfully someone was available. The entire process was seamless and took no time at all. Thank you Courtney!

Using for storage of a vehicle with last minute notice. Jarita was great and got me set up quick with no hassle. She was very friendly and easy to work with. Perfect location.

Heard a lot of good things about this location from the pricing to the staff. I found myself needing storage as we are doing updates to our kitchen. My friend referred me to the pineville location and I am happy they did. The girl at the front office, Coco, was extremely helpful in finding me a space suitable for my things. I saved a lot of money on my 1st months rent and it's just a month to month basis which is great since I plan on being out in a few months. If you're looking for a facility where you know your items will be safe and secured and can rely on getting wonderful customer service every time you go in, go to public storage in Pineville. You won't regret it.

Naja was so helpful. She explained all the details so well and helped us each step of the way. Even with making our trailer fit in the spot. Thank you!

Great place very reasonable prices great staff very friendly

Disrespectful. Cut locks off with no reasons and tell you are late even when you pay 1 week early .

Horrible facility. Gate broken often so security sucks. Oh and if for whatever reason your 20 days late with payment they cut your lock off and open your unit. So make sure yourself or loved ones don't end up fighting for life in a hospital because they're looking to auction your stuff and they couldn't care less. The girls in the office are great though. Will be moving to another facility post haste. Hope to see the pseudo tough guy in a more private setting so I can explain why he's such a piece if excrement. Maybe show him just how not tough he is. Lol jk. Seriously though I've been there for well over a year almost 2. No excuse for that kind of treatment. Loan sharks are more forgiving.

Great experience with Courtney. She made the process simple and pleasant. The price on the unit was great compared to others in the area. The staff made sure I got exactly what I needed in a timely fashion.

See and Courtney were great. Friendly and helpful. I like experiences like the one I had with them while checking in.

worst customer service ever. Go somewhere else, if you don't, you will regret it like I did.

Coco and Jake are fantastic! 5 stars for them and this location.

Very friendly staff, wonderful service and a good price!

The staff was exceptional at helping me with my needs. Courtney was very friendly and helpful. I am looking forward to doing business with them. Thanks!

Been promising those beautiful young ladies a review and I finally completed before leaving out the office. The staff that works at this location is awesome. Coco is a great property manager and as well as one of the newbies that was there with her Naja, could not tell she just recently got out of training. DEFINITELY Recommend everyone to get a storage unit from one of the 1,000+ storage units site. The price is reasonable, staff is knowledgeable and they are located in a good area.

Stop by this location to check out a few different size units. Throughout the showing process Naja and CoCo was amazing. Definitely will be back to rent one if those units.

The facility is very safe and secure. The pricing is very affordable, the location is very convenient and coco is great.

The staff is great and the prices are amazingly affordable!!!

Jennifer was great! Thank you

Great staff. Always courteous. A pleasure to do business with. Courtney is great at her job and you can tell has a passion for what she does.

Easy to get into with a long trailer and safe when I'm alone

Customer service here is great. See courtney she will take good care of you. Great prices and clean facility.

Great service, Courtney was extremely knowledgeable and helpful!

April Courtney Emppy Had very Good Customer Service they helped with all my Storage Needs!!!

April helped me so much and I'm 100% satisfied with the unit and customer service as well as property thanks April for all the help at such short notice :)

April And Cortney Had very Excellent Customer Service they helped me with all my need!!!

Convenient

Very courteous service and extremely easy to rent a storage space

Friendly staff, easy move in process

IMPORTANT: This is supposed to be gated storages, but gates have been wide open 24/7 for past 3weeks. Staff keeps giving lame excuses about its malfunction. So if you care nobody coming here at night and steal your stuff because gates are open 24/7, than choose another place. On the other hand: Courtney was wonderful and welcoming at customer service. Anytime you come here ask for her. She will make sure that your move is as smooth as possible. You won't be disappointed.

Biggest dump around.....terrible facility......climate control ...what a joke. My unit leaked and ruined over 10K in furniture...The Managers on site couldn't care less

April had Great Customer Service!!!

They are all nice at the beginning, then you discover Rats by the dumper, everybody access from always open gates, my brother got all his landscaping equipment stolen. Research all brake ins in the location (sheriff website). If they ask you to leave a review after signing in.... don't do it, wait until your second month.... The lady manager will not be a bit sorry after you get robbed she admits is kind of normal.

Went there today and coco helped me out with my account and other issues ..you guys are awesome Great job and thanks again.

Wanda went above my expectations. I came in just to see sizes and prices. She showed me a couple different sizes explained the specials that they were having, merchandise specials. When I decide to rent in will differ try be back to see Wanda, she was a pleasure and very informative. Thank you C.Mixon

This place looks dirty and very insecure, The gate stays open for days or weeks, anybody can have access to the building. Very scary after 7pm.

The service staff was thorough, helpful, and friendly. The process was straight forward and efficient.

Ashley was very helpful. I recommend this office to my friend.

Ashley provided great customer service and answered all my questioned great job Thanks!!!

The manager was great she was so very helpful. The unit is great as well light bulb in unit is a huge plus and will help finding things when I need to.

Kaylah was so helpful and couteous and went out of her way to help me!!!!!!! Awesome visit thanks to her!!!! She got me a great deal and made sure the unit I got was clean and fit my needs in every way. Kaylah treated me like a friend not a customer and explained everything upfront and showed me units before I even decided or signed paperwork. I would definitely recommend them to anyone needing a storage facility!!!!!! When you call or go by ask for "Kaylah" she is fantastic and will hook you up!!!! Thanks so much Kaylah for all your help and for making it so pleasant for me. A lot of businesses could sure benefit if they had employees like her.

I was looking for a storage place and the one I decided on didn't have a big enough space but recommended public storage. So I went ahead and used public storage. Yvonne was so friendly and helpful. The paper work was quick and easy and the space perfect!!

Very easy process to obtain storage space. Yvonne was very nice and super helpful. Also, it was a pleasant surprise that she was from the same EXACT city/state that I relocated from. If you need storage space and friendly service, see Yvonne. I'm recommending this place to others.

I visited this location earlier in the week and I was amazed by the service given to me by Courtney, Mike, and Eric. I did not know which unit I needed but they were able to not only point me in the right direction, but also made sure I knew exactly what I was getting with each option. Everyone working was welcoming, friendly, and very helpful! Probably the best service I've received in a while! I would HIGHLY recommend this location!

Staff was very polite and knowledgeable. Stacy answered every question I had and I will be recommending this facility to others.

Courtney was awesome! Very courteous and friendly. She answered all my questions and helped get me started with my move! Thank you Courtney! !!

Very friendly and courteous staff, easy to navigate around the facility. Clean and we'll maintained by Courtney and her staff. I would recommend this location to family and friends and even strangers.

Service is great...easy, peasy...very friendly staff...thank you.

Yvonne did a great job. She was friendly and knowledgeable. We will suggest this facility to anyone moving.

Very cleaned and organized store. The employees had amazing customer service and were great help at helping me find the products I needed to make my move easy and smooth.

Very clean, well managed facility with great rates!

Courtney is the person to see here. She is very professional, warm and gave us great customer service the entire we used this facility. Thanks for all the help Courtney.

Excellent service! I would come back here if needed.

Alyssa an coco have great customer service an I will be back

Loved this storage place!! Alyssa was very helpful in helping me find a perfect unit for all my stuff!!!

Right from the very start Kaylah and Courtney where there to greet me and help me with all of my storage needs. They were both very helpful and professional. They were able to answer all of my questions and make moving a little easier. I highly recommend this location.

Kaylah and Coco were very helpful with helping me select what size unit to rent. Even though I'm still looking at prices they were able to tell me different locations that were cheaper. They help put everything in perspective for my first major move!

I've been with this public storage for years I enjoy the professionalism and courtneys always a joy to talk she greets me with a smile always😃

Manager was helpful in setting up online pay....

I have visited several different locations just to purchase merchandise and have ran into Angie at several one of them. She's always so helpful and friendly and always asks if I have received 5 star customer service. I just want to say that I almost always receive 5 star customer at every location I stop in to purchase items. I own a moving company and when I'm in a crunch I can always count on public storage to have what I need. Thanks

I think this is one of the best locations one could go to. Last Friday I went it was first time and I was kind of lost, so I had to ask a lot of questions. Thank you to the young lady that helped me out I believe her name was Kaylah she was an awesome sport to me, I felt that she gave me good customer service and made me feel like I wasn't being a bother for asking so many questions.

Courtney is wonderful

Awesome customer service. Everyone was great!

Rented a space here and coco and Kaylah were awesome. They found me a unit at a great price, $1 for first month. Thanks ladies for helping me get a unit!

April and Michaela did an excellent job! April helped us pick out the correct size unit and took time to show us each individual unit. Both ladies were welcoming and extremely professional. I would highly recommend this location!!!

April and courtney took great care of me. Going to see them is a walk in the park.

I ended up choosing Public Storage for the price but ended up loving it for the customer service. Courtney was absolutely wonderful and went out of her way to make me feel at home after my cross-country move. I highly recommend Public Storage if you are in the market for such a facility.

This facility is top notch. Prices are great and staff is so welcoming. Moving is never fun but the ladies here made everything so easy. Courtney and Kaylah made renting the space enjoyable. From the initial call to the paperwork everything was great. Go to these girls for your storage needs. 5 stars!

Coco, April, and Kaylah are great they will go the xtra mile to make sure that your storage needs are met. .

Courtney did a great job assisting me with all of my storage needs. I had a lot of items and she found me the perfect space. The price was great and facility is safe. recommend to all who need storage.

Definitely prefer and recommend this location for storage. April and Michalela helped me move out of 1 unit into a bigger unit and it was very easy. These girls are awesome! I had a unit at the Fort Mill location on Charlotte Hwy and they were charging me double and when I ran into trouble making a payment for 1 month they cut my lock off and wouldn't allow me access. I moved out of Fort Mill to this location and LOVE IT!!

Perfect location for my move and I couldn't pass up the $1 for the first month's rent. Courtney was very helpful during my move in and I completed my check out over the phone. Great experience from start to finish.

Great location and excellent staff. From the moment I called to the minute I walked in the door, Liz took care of my needs. Rates are very reasonable compared to other storage places on the south side of Charlotte. This location is very safe and conveniently located. I've pretty much had a great experience with all the staff, Coco, Michaela and Ryan. They all at some point have given me a ride to my unit. The staff definitely goes above and beyond to accommodate the customer.

Great price and location for our needs. Customer service was great. Security was good. Stalls were little tight and should rent locks not make customer purchase locks. But all in all it fit our needs.

I really had wonderful experience with Coco and I will recommend all of my friend.

Excellent

My experience here today with cece and gabby was unforgettable I was greeted cheerfully all my requests and questions were answered these girls are efficient and professional. cece even met me in the middle when I wanted to stay in a reasonable price range.thank you so much cece and gabby!!

I had several changes as I contemplated what size unit I needed. Each time this crew had GREAT attitude as they re-did my paper work THREE TIMES!!. I received good and fast service. Everyone worked as a team, they were courteous, and wore smiles. Right up my alley with excellent customer service. I recommend this facility whether you see Coco, Matt, Courtney, Brittany or Michaela you will NOT be disappointed. They are professional and thorough!! GREAT prices too!

The girls at this location were awesome! I had some last minute storage needs and the girls were very accommodating! I felt very confident my assets would be secure at the location and the girls would take special care of it! Highly recommend this location.

I stopped by this location to ask about rates and availability. Matt R was impressively helpful by showing me the different spaces available and explaining what each could store. I didn't expect this level of customer service and was definitely impressed. I would recommend this location to anyone looking for a solution to their storage needs.

Needed to store my 63, they got me the perfect unit! Amanda and the other staff was very friendly and helpful. Nice clean facility. They had be in and out quickly. Thanks

Great service, clean facility with friendly and caring staff.

Matt R was great to work with! He helped us fit our needs immediately and was extremely friendly.

cece she is very nice person , good customer service. she offer me the best one. and she clean the storage before i move in. thank you cece...

Great customer service!

Great place coco and cece are the best helped me move in with no problems even showed me different storage units till i found one that suit my needs. If your thinking of getting a storage come here definitely!

Amazing facility and even better people!! After a particularly annoying experience at the Uhaul place down the street I made a quick phone call to Public Storage and everything was solved. Better prices and a better facility! Coco and Cece were so welcoming and fun to talk with. Coco made it a point to show me each of the available options and talk to me about which ones might be better and why. Not only did I end up with a great spot to park my RV, I also got much more for my money than I would have at the other place. Thank goodness they weren't able to help me over there!

I have been a customer for years but my recent experience with Courtney and Liz was awesome. They were extremely helpful and always look out for my best interest. If your looking for a great place with excellent management for to this location.

Coco and Liz are AWESOME! I must say I miss the dynamic duo. pricing here is great and it was a quick and easy process. I appreciate these ladies and their hard work. Liz, you are missed at Pineville! Thankfully you and Courtney are both great at what you do, Public Storage is lucky to have two great employees like you guys.

Public Storage is very helpful and is always reaching out to serve their customers. I have leased a unit at this facility since 1996 and I have always bee impressed with the service Courtney and her Team provide for me. Jack Coleman is the area manager and he is a pleasure to work if any problem arises they are able and willing to take care of it. They are a great Team. Jim

I moved a little over a week ago and needed to store my things and the young ladies Brittany and Courtney were very nice and helpful

Latricia and Jo are great and wonderful people very kind and patience. These women are extremely knowledgeable about public storage I love these women keep it up

I've been renting at this location for a couple of years. It's a very clean place. Coco and Liz are great. I would definitely recommend this location.

The service was outstanding. Facility is clean and safe. Definitely recommend this location to anyone looking for a storage unit. Ask for Courtney or Torria

Liz was very helpful

Courtney and Liz are wonderful...They show such great customer service and are always smiling. How did you find such awesome people? From the inital phone call, to viewing the location, and completing paperwork they were very thorough and friendly. Thank you ladies.

I have been at this location for three years. I started with one locker and currently have five. Each time I needed another space, they worked with me to find the best space for the best price. I have even requested a certain size locker and they would keep a check for a unit coming available that would fit my needs. Coco has been extremely helpful and courteous to my storage needs. She has gone above and beyond my expectations, to assist me. I firmly believe that a great measure of customer service is a repeat customer. I am a repeat customer and feel completely confident that Coco, Liz and the other staff members will work tirelessly to assist me with my future storage needs!!

Liz and Coco were wonderful, professional, and very thoughtful.

This location has amazing customer service. They helped me choose the best space I needed. Liz had the best smile ever. She made me feel very welcome. I high recommend you go see Liz and this place if you are looking for storage.

Liz showed outstanding customer service and I would recomend her to any and everybody she was very personable and friendly and gave great detailed informaion on prices and promotions. I love the month to month and $1 promotions what an awesome deal. Thanks liz you rock

Excellent service. Great employees.

Great customer service!

I highly recommend this specific location, customer service is outstanding, when you go in ask to see Torria

Torria showed great customer.service,she made sure all of my needs were met. The store was very clean and smelt great. I would highly recommend this facility to anyone looking for storage. Pricing is great and a very secure facility. Will be telling everyone about my great experience at public storage in pineville. They also have great deals on moving supplies as well!

Great experience. Very friendly and helpful in getting a new storage unit. Definitely recommend using this facility.

Courtney was awesome helping us get moved in! Quick and easy! :-)

Liz provided a great experience

Courtney was very helpful. I'm really happy that I chose this location. I will definitely recommend it to my friends.

Loved it!! I had a trainee name Saisha help me and she was awesome! Great attitude very helpful and super friendly! I was having a rough morning but when I got there to meet with someone do pleasant she change my mood!

Sade and liz were AWESOME!!!

Liz morris you are very helpful thank you for being so knowledgeable, I work at uhaul and came here for prices because its cheaper and you were very kind thank you.

Liz was very informative and helpful. Excellent service!

Great customer service from Aisha!

Cortney did a great job with assisting me with a unit

Really cool storage and very very nice costumer service.

The whole process was very effortless from the phone call to sign a contract. The ladies very helpful and pleasant and strongly recommend anyone looking for storage in Charlotte

great place and great customer service!