Public Storage Self-Storage Units at 10111 Park Road, Charlotte, NC

DO NOT come to this location! NOBODY at the office ! I would like to give -5 star if I can . How can you lock the door with such a stupid lock ? They promise to fixed it in an hour but never .lots of unit locked with 2-3 lock you can see how safe this place … Paid $400 never use it a second. No refund .

Representative in office couldn’t have been more friendly, helpful and professional. Answered all my questions and explained everything in detail. Highly recommend.

We were so pleased with Danica’s level of customer service. She was very kind, patient, and helpful. She wanted to help us find the best storage even if it was at another location. She wasn’t rude and didn’t rush us. I recommend others to rent with her!

Management needs to authorize repairs. Staff is helpful but lots of disconnects from corporate promotions and efforts. Requires lots of customer effort to maintain a quality experience.

Danika went above and beyond helping us find a space that fit!

Pearl and Tiffany were amazing in helping me find the space when I could rent over the phone bc of me email!! Thank you

Jackie was great, helped with the confusion. Got me located at the unit I preferred and made everything convenient. 10111 park road location

Unfortunately the prices automatically go up every six months. I started out with a monthly fee of well under $200 month for a 10x30 and three years later they are trying to bill me over $500 a month. I feel that this is an unfair practice. You have to basically rent another space in order to start over at the original lower rate, which involves moving everything out and into another space.

I don't normally post reviews, but I feel like I had to. My mom and I just rented a space, the move in date was yesterday (thankfully, we rented this space early, as we just naturally anticipate problems). Yesterday, we showed up and the first space's door was broken. We went to the office, and they set us up with another space. We left for a while, and came back to check out the second space. The light bulb didn't work, I went to the store and bought a lightbulb (I wanted a super bright one anyway), and still nothing. It has an electrical issue. We went back to the office, after 6 (closing), it was probably 6 30, but they unlocked the door and spoke with us anyway. They said come back tomorrow and file a work order. Okay. We did that. The next day, we came back, and we told her the situation. She said she had a third unit. We checked it out, and it was on a hill, and had a 1' ledge that I wouldn't be able to roll a heavy toolbox into it. She said that's all of our available spaces in my size at the location. There was another location down the road, and she gave us temporary permission to enter and gave us a list of empty spaces to check out, and we could pick the best one that fit our needs. I probably looked at 7 additional spaces and found one that I was very happy with. I was able to rent the one that I wanted, and couldn't be happier! I know that we are very picky customers. I'm sure most customers would not be as picky as we were. But I wanted to give a shout out to Danika in the office because I feel like she really went the extra mile for us and made sure we were happy customers. And even the girls in the office the day before (I didn't catch their names) were very help full. Thank you to the team in the office for helping us, the incredibly needy customers. I really hope you all get recognized for the amazing service that you have provided.

Thank you Angie and Danika for your help. Great service

Nice lady. Super large area. Many units available. Large parking inside for boats, trailers or RV

Very knowledgeable and Polite

This place has made a stressful move even worse. The property manager is never on site, doesn’t answer the phone, return messages, and does not show up for meetings. On 7/9 could not access my unit originally assigned because it was locked. On 7/10 Customer service transferred me to another unit and assured that I would not be billed for the original unit - I am continuing to be charged for the original unit (2 total). This has been over a month of back and forth to verify that the unit is vacant - the district manager has done nothing to resolve this issue and the only people who I can speak to (agents) cannot do anything further except send messages to the property and district manager to close out this account. This is beyond ridiculous and a huge waste of my time - they are attempting to charge a late fee for a unit I’ve never been able to access or use. All of the calls and messages are able to be read by all public storage agents and managers and they still can’t seem to get this resolved? Get it together public storage and maybe try to be on site and manage the property - it would save customers a lot of time and frustration. Pictured the locked unit I could not access - looks the exact same every time I go to the property. No one has checked on this.

Jackie was very helpful.

Very helpful

Great facility. Arbitrary review. Jackie the receptionist was amazing!

Hours are listed until 9pm but it’s 5:00 and no one is in the customer service building, doors are locked and no one is answering the phone.

Jackie was able to transfer my unit without any difficulties Thank so much, Great service!!!

Great service

Everything went smoothly with my rental, and everyone was very helpful