Public Storage Self-Storage Units at 6700 Reames Rd, Charlotte, NC

Very nice, clean but closes early 9:00 to where u can't get in or use your eccess

Kala was great to work with. She was very helpful in getting me in a space and even suggesting some boxes to help me with my move 10/10 would recommend

Really Quick, I just want to commend Crystal on going out her way to make sure I was good. My actual storage location was under renovations with no office assistant on duty. I randomly stroll into Crystals location expecting to change my large unit to a smaller one but my location was out of her network with limited computer access to my account. After a little bit of troubleshooting, calling around to other locations in other networks and figuring out how to toggle into the other network, she was able to accept my payment and fix the issue promptly. Employees like her really make a difference in the consumer experience when problems arise, thank you.

Charann aka JOE was the bomb diggity‼️ Initially, my experience was HORRIBLE. I completed a reservation at 1pm and noticed I hadn't received the access code to the location About 5pm and I was suppose to move in the same day. I spoke with 3 people and was told they couldn't find my reservation in the system. I went down to the location very agitated and upset, but JOE saved the day AND she stayed past closing time to assist me!! She is the BEST, please keep her around...her customer service and empathy was impeccable. SHE IS PHENOMENAL 😎💞

Great customer service. Specifically Ms. Kala, who always finds a way to make sure I leave the property feeling completely satisfied and taken care of when I have any issues or concerns regarding billing or otherwise. Speaking to her always gives me a sense of having "read the fine print" in my contract; because she always keeps me informed and aware of intricate details that benefit me concerning my contract.

Great personality and friendly! Kala is the best! The experience made my move much more pleasant. Thank you for your kindness and help!

They sent everything to my phone and I was able to move my things on the same day . It was clean and they provided me with a lock

Kala is so down to earth, very helpful and knowledgeable. This was my first time renting a storage unit and she made me feel very comfortable (and she didn’t even know it was my first time doing this)! FYI- the location is ducked off. So drive slow on Reames Rd or you will miss it!

I had the most Exciting Experience at Public Storage this summer at the location on Reames Road, 28216. Kala could not do enough to assist me with my first MOVE IN. Thank you Kala!!!😀

Kala was amazing. She took the time to explain the process. So helpful, kind and supportive. Thank you very much for providing EXCELLENT customer service.

Kala was great. I couldn’t have asked for better customer service

Best person by far to work with. Kala was very helpful. Thank you so much

Kala has been great. Very friendly and always willing to help. Would recomend going to see her.

Kala went above and BEYOND to make sure I got everything I needed to set up my rental experience!! She was very thorough and make everything as easy as possible for a quick transition. She was GREAT!!!!

Thank you for your help Tina

Tina was very helpful. Thank you Tina

I had a complicated situation going on with my reservation, but KALA helped me sort it out like a champ! I had to call her back twice and each time she was extremely friendly, polite, informative, and helpful!! 5⭐️⭐️⭐️⭐️⭐️

Kala was very helpful ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. Will definitely have all my friends and family come to her for any storage/supply needs.

Kala H. was so helpful and professional during the entire rental process. Her customer service is unmatched. Thanks so much!

Thank you Kala for working with me to get the correct information for my storage unit.

Ms. Kala provided great customer service.

Kala was awesome, kind,and very helpful! Great experience!

Kala Hester was very kind and helpful.

Kala was super patient while on the phone as I tried to figure out the app. Great worker, sound storage. Clean and tidy campus as well. 10/10

Kala was extremely helpful in helping me answer all the questions I had. She made my experience swift and Enjoyable

Kala was very helpful when I was wondering about the different sizes and prices available/offered on site. I recommend her to anyone who has questions since she can answer/explain those questions expertly and easily!

Cooperative staff, safe and sound storage 👍

Wonder environment! Glad I had Kala at the front when I visited she made a very easy to understand process since it was my first time using a public storage.

Kala did great helping me on the phone and recommending me a storage unit! Good service from her, and storage is safe and sound.

Even on her busy day Ms.Deysi took time to help me out very good customer service ..

I called public storage at Huntersville and got Kala on the phone. She told me she was the Reames Rd location but would be more than happy to help me with all my questions. She told me about the differences and sizes and prices and even what was actually available at the other location. Will definitely be going to her when I need help

Kala was great, efficient and very helpful

This location is absolutely horrible. The property manager is never on site to take payments. She uses the excuse that her DM is aware of her absences. I wonder if corporate knows she is costing them money. Havbeen

I just wanted to let you know Ms Deysi was a joy to work with. Very competent very kind and understanding. Great worker!

Daisy was very nice and so professional I bidded on storage treasures auction site and she made my first time at the facility very easy and was very kind hearted and professional will definitely be using them for any and all of my storage needs…-Dylan thanks again daisy

Phyllis is the best to work with!!! She had me and my husband laughing lol. Such a sweet person a very helpful!!! Highly recommended

I was so happy that Daisy took the time and focus to notice that someone was going to 'mistakingly' leave with my property that she was able to let them know that it was customer property, retrieve it on-site and store it until we saw each other again. 5 stars Daisy. And public Storage location is on point. Except the elevator scared me. But that's fine!

Deysi is amazing love coming there and dealing with her best worker of all time !!!!

Fast and easy! Deysi got me squared me away and into my unit same day!

She is the best very nice and is on point....

DEYSI is an Angel, very knowledgeable, and helped be a great deal in my time of need. Her smile and her niceness made my day so much better you don’t understand. I am going through the most right now and her empathy made me forget about my troubles just that quick sec.she is awesome.

Deysi, was amazing at helping us...transfer units with no complications.

Deysi was so nice and helpful.great customer service.very polite and showed genuine interest in the customer and there units. Thank you

Desyi was great she helped me get transferred from one unit to another.

Deysi, is Amazing! Knowable and was so nice. This was a great experience. She helped me with all my needs.

Ms. Daisy Very friendly

Very now nice Customer service call quality storage always smile and always polite Nice claim unit

This is for all auctioners public storage is a waste of time. I wasted my time and money so disappointed not only with the customer service but with the workforce. Careless at every location the same service is received

This is for all auctioners public storage is a waste of time. I wasted my time and money so disappointed not only with the customer service but with the workforce. Careless at every location the same service is received

Clean space very professional service. They take care of their customers and listen to concerns. Definitely recommend!

The location is good, and the staff is always nice and friendly...BUT they will ALWAYS raise the rates....

David was awesome

Very good place. Associate lady Jennifer/ Jen helped me out..She didn’t make me wait long and was very friendly. Been to a lot of storages and she made my experience here a easy one. Thanks

Jen customer service and help was exceptional. Thanks so much for your professionalism!!!

Jen was awesome! Thanks 😃

Great service all around especially Jen!! Great space and great accessibility!!

Angela was very helpful and very courteous

Mrs Angela was the upmost helpful person I e dealt with in a long time. I believe she should be recognized for her customer services. Thanks a lot.

Ángela mejor atención al cliente

Angela help me download th public storage app. Think you

Angela provides great service and is very kind! She was always there to help make the process go smoothly! I would recommend getting storage here.

Ms. Angela was so helpful and thorough. She spent her time and was dedicated to providing great service. Very happy with my service here.

Great service

Angela M. was very helpful and made this a stress free process. Thank you!

Angeka and David made the storage process easy. Both were frie8 and helpful.

Angela and David was helpful to me and Angela was able to give me good information on my housing

Angela was amazing

David was awesome

Angela was very helpful and kind. Very professional!

Angela provided great service and was very helpful I would recommend her to work for any company you guys are very lucky to have this young lady

Angela helped me get the app installed great service

Angela was amazing and made the process very easy!!!

anglea was the bombbb loveee her so sweet and helpful

Angela great!

Angela was very helpful with my account. Thank you!

Place was super clean and organized. Also Angela was really nice and even helped us out! 🙏

Angela provided excellent customer service. Highly recommend.

Angela was helpful and friendly great customer service

ANGELA WAS HELPFUL AND GAVE GREAT SERVICE!!🔥

Angela is amazing Great help

Angela was very helpful and assisted me with my unit today. I haven't visited it in over a year and everything was safe and secure. Facility was very clean as well.

Angela is the greatest

Angela was nice and efficient

Angela was great to work with! She made the process very smooth.

MS ANGELA IS THE BEST! MAKES ME FEEL AT HOME EVEN THOUGH I DONT HAVE ONE.

Angela was the most. Helpful courteous knowledgeable transparent and honest representative I've ever had in the entire 9 - 10 month term of my rental, she even helped moved my furniture and dust away old cobwebbs A BIG THANKYOU TO ANGELA!!!!!

It was great and professional great location

Angela was great and help us a lot

The elevators are a little dingy and some of the carts handle poorly. Other than that, there's little to complain about.

Angela is a great representative of public storage she's outgoing and very friendly. I wish I could give her 10 Stars.

Miss Angela is an asset to your company! She is professional AND friendly and has been very helpful with my account. Excellent job!

Angela provides great customer service and is an asset to your business

Ms.Aggie was amazing. Her customer service was outstanding. Got me everything I needed and saved me money. Thank you

Angela was very professional 👍

Ms. Angela was very helpful with everything! Very sweet and great knowledgeable information that helps a lot!

Great staff ms Angela was so helpful with her co worker love it . Best personally

Ms Angela help me today find a storage unit and also show it to us ,she’s a very helpful person and so understanding.Love the customer service she and her co worker provided at this facility they help me and my husband so much they took good care of us and help us real quick . They know what they’re doing so professional but so friendly....Thanks Ms Angela 🥰

Because of Suzzanna I give it 5 stars. What a wonderful service she provided. Made my needs a priority. 👍🏽👍🏽👍🏽👍🏽👍🏽

David and Angela are very helpful and knowledgeable about storage units . I would definitely rent from this location.

I am happy with making my payments at this location with Angela

Angela was very kind and professional

Angela was great. Very helpful. Thanks

The staff here is extremely helpful! David and Angela are super nice!!!!!!

Angela was efficient and friendly.

Angela has given me excellent customer service.

Mrs Angela gave Awesome service!!!

Angela kind, fast and efficient

I've been with them for 6 years and I got an apartment set to move in on the 7th of December. The rent was due on the first, which you're not late until the 6th which then you would have to pay a late charge. I asked them if I could pay by the day because I wouldn't be late UNTIL THE 6th and they said no which I had to pay $345.00 so they wouldn't lock me out of my storage. THANKS A LOT.... FROM A LOYAL CUSTOMER !!!!

Deshawndria and staff was very useful. Jaquan was speedy on lock access.

Today I came in to look at a storage and was greeted by the nicest person Darian he was very helpful in getting me the information I need, I feel confident in purchasing a unit here -tony

Great customer service felt right at home, neat and clean the gentleman at the counter was so nice just great I highly recommend this store 👍🏾

Great customer service. Very attentive to my needs and gave great recommendations. I felt comfortable and safe with relocating my property here!

David was very helpful and knowledgeable about his job and he explained everything to my understanding.

The staff has been amazing. We were able to get great rates on a climate controlled storage unit and have been with them for a while. We are very pleased and plan to be here many more years

Came to pay bill Taylor and David were really nice my mask popped on the way in the went the extra mile to get me another one. They were very friendly also

Today on my visit . ja’Quan and Deshawyndria was very helpful and had great customer service when i was asking questions .

The customer service is always extraordinary! The associate by the name of Ja’Quan goes above and beyond to help me whenever his help is needed!

David at the location is horrible and so is the rest of the staff especially customer service(call center) and the manager of this building. They must be mismanaging money or something because they will Nickel and Dime you to death. We had this storage for over 2 years and it has been nothing but an emotional rollercoaster trying to hold on to what is left of my dead parents. The storage companies know the emotional attachments and memories that people hold in these storages that is why they make you sign a contract that says they can change the price at anytime as long as they provide you with notice. I moved out March 1st and David put it as a March 3 move out, then we were charged the updated price and a full additional month because February happened to be a shorter month so we missed the last day by a day. Still charged the new price even though we clearly moved out because we didn’t agree. You can never get an answer from the manager when you try always having to leave a message. David and whoever else works is never helpful, only giving you corporate answers and not caring one bit about their customers, never offering to contact Manager directly for you, because they knowit will be 10 years before the manager is even going to acknowledge your complaint, if it even gets acknowledged. I have been to other storages that are not as greedy as Public Storage. I recommend using UStor instead of Public Storage, they are a smaller company with less locations but are more affordable and customer friendly. Public Storage is bigger with more locations so their prices are higher and they do not care about individuals. In the beginning they will seem helpful, but once you have basically signed over your soul(contract) you will see their true colors. I would avoid this business at all cost unless you like to go toe to toe with the devil. Happy to be done with them, and I absolutely pray that if you are thinking about using Public Storage that you reconsider, even if you have to travel farther. My sister lost a storage at another location because she was out of town and it was in auction status. Although I had the money they wouldn’t let me pay because I wasn’t on the account, even though all I wanted to do was pay so she wouldn’t lose it. Again Public Storage is the devil and they thrive off people’s misery. Don’t sign over your soul by using Public Storage!!!

See a and David really helped me transition into storage they were very knowledgeable and friendly

Service is Awesome.

David provided excellent customer service!

Seena delivered ultimate customer service, very knowledgeable in her products and also had willingness to help! I highly recommend this location!

David was great gave me great customer service with a smile

Very satisfied with the customer service I received from a young lady named Seena. She tried her best to help me in every way possible with all my demanding needs. Very knowledgeable about her site. I would like to say thank you to her and Public Storage.

My experience at public storage was great David and seena were very helpful

Not very happy. With a two month old, my wife, and a friend waiting in the cars at The Reames Rd location, it took almost two hours for me to rent a locker that I reserved one day prior to coming in. That was in July though. Since then the only time I've come in and not stood around waiting as the two employees joked around was today. Seena was the lady working today and she was amazing. I feel as though I haven't been very informed on the policies. I just received an email that informed me on my 6th month being there my rent will be increasing. There's been charges added to my bill that I haven't been informed of until coming to pay the bill. I will definitely be finding a new storage place to keep my stuff.

This post is actually from Tiffany Clark, Seena was such a life saver she was very helpful as well as very knowledgeable with the information about the storage unit. She didn't mind showing all the different sizes of the units that they had so I could see what best fit my needs this, in this stressful process of moving. She made this part of moving very easy we were in and out within 20mins. And came back and started moving our things in the unit. Thank you Seena for your help today.

David and Seena were absolutely amazing. They were very accommodating and helpful! I will definitely refer family and/or friends- thanks guys!

The staff was very informative and friendly.

They are awesome !!! I love them !!!

How late can I access the indoor climate controlled storage units?

Very nice and respectful.

Monique did a wonderful job. She have Great customer service thank you

Great location

Great store, will refer friends!!

Seena is amazing person. Very professional, she was helpful for moving and transfer to a bigger storage.

Great customer service.

Customer service is excellent

Went in public storage to pay my bill and was greeted by David who was beyond professional and pleasant. Unlike the experience i had at the north tryon location by the woman Hala who was rude and really told me untruths in the hopes of selling a lock. Its unfortunate that David can't be cloned and put it all the public storage locations that i frequent he is truly a breath of fresh air for this location.

Clean and well maintained.

David really helped me with my questions

Great property clean and easy to enter

I'm a long-time customer of Public Storage and I'm so impressed with the professional staff and service. They've been both helpful & courteous throughout these past few years. Highly recommend!

David is extremely helpful

David is always willing to help

David Smith has very customer service skill please give a raise

Tiahna did an excellent job of showing me the property and selling me a unit. She was informative, friendly and kind. It was a great experience and I’m excited to use my new unit.

Ms.Tiahna Was Very Helpful Great Service And Great Deals

Kita was so very helpful! She took her time and helped us tremendously. Not only was she helpful but she was very polite and kind. If I could give 6 stars I would.

Very pleasure experience. Great facility. Looking forward to moving in! Thank you, Tiahna

She’s very helpful... good excellent service

Great service

Great place

David is always helpful

Awesome and very polite customer service skills and very detailed. Thanks Tiahna!!!

I had the pleasure of working with Seena she was very professional and very knowledgeable on the company information. Can’t find too many employees that are still in training and know their job. She will be a great asset to the company. Keep up the great work and continue to be positive.

Associates Jason and Tiahna we're absolutely Professional from the beginning to the end. I will definitely recommend your facility to others. Jason handled my storage need in such a timely manner and answered any questions that I had. I found out that Tiahna was fairly new, but I could hear her helping another customer. Outstanding Tiahna .Public Storage you have an outstanding team in these two people. I am more than happy and most of all satisfied!!! Thanks guys, Lillian McDonald😀😀😀😀

Monique was very helpful! She took me on a tour and asked important questions about what I would be storing to insure I got the perfect space. Also gave me tips on how to protect my belongings. She made the experience quick and to the point. Who’s was needed with my hectic schedule.

Great experience David!

I was very pleased with David on this evening. I made a reservation through customer service 15 mins before they stopped accepting reservations. When I arrived at the location it was 7 mins after the deadline. I was not aware of the cut off time. David explained it to me and then went above and beyond to make sure I was able to get my unit. I needed it urgently due to having a prearranged pick up for furniture that I could not change. I am very pleased and happy with him and the company. Thank you so much!!!

Updated Review: what I believed to be and was told would be a locked in rate was not. After 6 months rent increases by roughly $30. I contacted the facility and was told, it’ll continue to increase once per year after this at a rate between 10 - 15%. The initial increase was nearly 50%. NOT FOR LONG TERM NEEDS!!! Oh and the increase notice was sent by email a few days before the change went into effect. Initial Review: Nathanl is a calming force. Somehow, even after receiving two confirmation emails and a follow-up call for an outdoor/drive up unit, when I arrived the computer showed an indoor unit with no available drive-up options. I had just flown in from Houston after a long night of packing and was angered by the company’s incompetence. However, Nathanl remained professional and made sure to not escalate the situation. I ended up with a unit close to the area I requested. Check-in was fast. If it were not for his demeanor and professionalism, I would have gone elsewhere. Note, the online pricing does not include the mandatory insurance.

Nate did a great job got me and out quick

Monique was helpful and made my experienced painless!! Thanks again!!

Thank you Monique she did a fantastic job

Monique did a wonderful job best service in along time

Thanks nathanl for your help with my lock cut an quick responce!

Nate was really helpful. Went above and beyond to make my experience with public storage on Reames Rd. a success!!! Ask for Nate you’ll be pleased.

Very helpful!

NATE WAS GREAT VERY HELPFUL!!!!!

Good

Nate was excellent! He was very patient and kind, I ended up looking at multiple units before deciding on the right one. He talked to me about the multiple options, helping to make that decision easier. The facility is clean and in a safe area. I have never had a problem here and will continue to rent here till it is no longer needed.

False advertising

Monique did a great job was able to send me to the right location that works better for me thank you

The lady at the desk today Monique was very helpful with me. She had so much pactience. Costumer service was the best. She need to be there everyday. I don’t even have storage unit there my mom do and I was making her payment.

The lady at the desk today Monique was very helpful with me. She had so much pactience. Costumer service was the best. She need to be there everyday. I don’t even have storage unit there my mom do and I was making her payment.

Anytime Monique handles my payment its smooth, quick and polite.

Nathaniel made this process seamless.

David you were A-1, thank you for the excellent customer care I received.

Very great customer service David is very detailed works with the client to get the best fit for the service the office is great!!!!!!

Monique did an excellent job great service

It is very easy to use

Nate was very thorough and helpful getting me all squared away. The process was quick and easy with no hassles!

Great service. Nathan was very professional and gave great customer service. I would recommend him to anyone.

Nathan gave me the best customer service!!! Excellent!!@

Worked with Nathanl for storage rates. Helpful and informative. Great customer service.

This location, hands down is the best. Nathanl was so professional and willing to help, not to mention able to lighten an already stressful situation. I would definitely recommend this location to everyone and make sure you ask for Nathanl!

Great customer service!

This is a great place for storage never had any problems ive had storage with them for 1yr now . They greet you with so much energy and excitement !! Best place to keep your things safe.

Mr. David was so awesome with helping me with my storage unit. Thank you very much for. Mr. David .

David did a awesome job showing me the ropes. He did well at informing of what I needed to know. Overall, I had an awesome experience.

David Was Awesome... He walked me to my storage... Showed me how to work my keys and lock.... Explained to me all the details and everything i needed to know.... He made my experience a great one and has excellent Customer service!!!! Thank You so much David!!! And i will refer people to your store....

They had the cheapest climate controlled storage in Charlotte at the time. I got my indoor unit for $34. However, there are some catches. You are REQUIRED to have heir insurance for your unit. A minimum of $11 a month. Keep that in mind.

Very efficient and friendly staff. Needs new and extra carts for loading/off-loading but facility is clean and well maintained

Alex was very nice and made the rental really easy!!! She answered all of my questions and provided all necessary information to access my unit. I recommend them to everyone!

Brie & Aaron.. Brilliant & efficient!!

What time can you go to your storage

David was great. Got a storage

Rented at storage David was fantastic he was very helpful and informative

David excuted excellent service and was very helpful we will recommend other people

Professional staff, this facility is rather large as it has 3 floors. I was a little scared one day and asked if a staff member would accompany me to my unit. Without hesitation a male employee volunteered. Not only was I escorted, but he waited for me to gather my few things. Thank you!! I would definitely recommend this PS!!

Been there for 4yrs, no problems, just down graded to smaller size easy

I frequently use this storage facility when I am in need of extra storage space. David who is usually there helps me with my rental and makes everything simple and easy. If you are in need of extra space and you rent here I encourage you to seek out David. He will make your day.

David is exceptional he was professional extremely knowledgable and very helpful he represents public storage to it s best

Great Customer Service Thank you David for being so helpful thank you for everything

Great team and easy check in

The staff are awesome. Super helpful and made us feel extremely welcome and comfortable. They explained everything so we understood what we were getting into. Overall great experience, not to mention they have some great humor! Thanks guys !

Excellent customer service. David was very helpful. Highly recommended.

David was very helpful and got me the unit i needed and what i needed to protect my belongings he was very nice also

Aaron at Public Storage offered top notch customer service! Anyone I know who asks where they can store there belongs I will most definitely refer them to any Public Storage especially the one that I just visited. Thank you again for having such great customer service. companies need great people like you. :)

Great customer service in a timely manner. Never have issues with them. David Smith usually handles my business and does a great job I recommend public storage to anyone

I had a storage unit at this location in 2013. The storage unit was clean and affordable. I now have a unit that I've had since June 2017 at the same location because of previous customer satisfaction. I hate this storage unit. The people on these reviews saying the storage unit is clean at all time are simply lying and I don't know why. The location is ALWAYS dirty on the inside and out. I've seen roaches here, it's trash everywhere, the carts for moving stuff are broken and there are only 4 for a 3 floor building. I pay $135 a month for a decent size unit but the cons outweigh the size. It's costly and it's supposed to be temperature controlled on the inside, yet it's hot every time I go to the unit. I decided to rent a garage at my apartment complex for $40 less, it's way cleaner and more convenient. I would definitely research other options before going here. If you don't believe me, please go do a tour of this location before signing anything.

I was helped by deja and Teresa. They did a WONDERFUL job facilitating answers to all of my questions. They even laughed at my jokes.

David wad extremely helpful.

The condition of the property is 4.5 stars, however the associate, " Jason", who assisted me, is a total jerk! Having only occupied my unit for less than two days, I noticed the florancent bulbs above my unit were blown on the day of move in. I brought it to Jason's attention the following day, only for him to tell me in an very rude, condescending and antagonizing tone that the bulbs "WILL NOT" be replaced, and that the situation would not be retified. He proceeded to tell me that I would have to depend on the neighboring storage unit, bulbs, for light. As you can imagine the situation started to exculate, as I became very irritable to know avail. Nevertheless, I plan to contact corporate on the very next business day. Stay tuned, as I will follow up with the outcome and conclusion of my call to corporate. Hopefully moving forward, Jason will read this review, acknowledging his short comings, and make an honest effort to show respect and more kindness to those of the black persuasion. Well, here's my update. It's been two weeks since I posted my experience. I talk with the district manager regarding my experience and concern. He basically smirked at the idea that his loyal employee Jason, could carry on in such an unprofessional manner, with a racist undertone. Nevertheless, he gave me a general ideal of when the light fixture would be replaced. He offered an apology that was far from sincere, on behalf of Jason condescending disposition towards me. Moreover, the light fixture still hasn't been replaced. As Jason stated in the beginning, it's not something that Public Storage deem as a priority, as there hasn't been a follow up regarding the matter, from the district manager. "BLACK PEOPLE PARTICULARLY, BEWARE... THIS LOCATION DOESN'T RECOGNIZE YOU AS A EQUAL TO OTHER CUSTOMERS. Last note: I moved out at t end of my first month, as it was obvious, the district manager lied, telling me only that which he thought I wanted to hear. NO, they never fix the light nor did they accommodated me by offering me a unit that provided lighting.

David and Keisha were awesome!

David and Keisha were great help

David and Keisha. Was very professional and easy. 5 star service professional. Pr

OVERPRICED! They go up on their rental rates 1-2 times a year.

David was extremely helpful in every aspect of my moving and storage process. David and Keisha always have smiling faces and are kind and friendly. Their performances are commendable. Sincerely, Charliese Maxwell

Had a great experience. Service was excellent!!

David and Jason very helpful! I even left my paperwork in the building with ALL my information and they actually found it and kept it safe so no one could steal information. Very protected of your belongings.

Good staff

Good clean facility, my wife feels safe here. A bit pricey compared to the competition. Manager was very nice & thorough, and did a great job explaining each of the rental options.

Efficient and clean

David was very helpful and very informative excellent customer service.

Absolutely amazing!!!!! David was the best.. Great customer service, great professionalism, friendly and knowledgeable!! The facility was clean and organized.. We are very satisfied and glad we chose Public Storage... You Rock!!! Nicole

Awesome Customer service and would highly recommend David he got me in and out.

Reasonable

Jason is amazing! He was so helpful and courteous, Public Storage has got my business. Thank you Jason!

Oustanding customer service 🤓

24hr access and everything is on a paved surface also the spaces are clear

David is so amazing, he goes over and beyond to provide exceptional service. If you're thinking of where to go for storage 100% this is the place you want to go!

Monique gave excellent service while helping me choose a storage unit. Thank you!

David is the best associate y'all have here by far. Thanks David

Great customer service but that guy is overworked.. I see him every time I go there he keeps a smile on his face and will go out his way to help I do not have a unit there but I buy boxes even when it's busy he keep his cool and shows excellent customer service

Came in saw David helped me with my payment he is always so sweet I get excellent customer service everyone is really nice and professional 5 stars

David was nice and helpful he also he was very proper and had excellent customer service the property was nice and clean compared to other sites it was well lit and even when it's busy he keeps his composure. Overall 5stars

Came in to buy some bubble wrap the other day David opened the door with a smile on his face had great customer service and knew what he was talking about he was very busy but he still gave his undivided attention I would recommend this public storage it was also nice to see a new face

Teresa was very helpful. She explained a lot to me in helping me decide the size storage I needed... She was calm in answering all my important questions and took time in showing me the different size units...

I love the Reames Rd location. It's nice and inviting. The North Tryon location is where my items are stored. The lady there is a great help! I can't complain about her. I do have a complaint on the rates overall. They offer good rates to bate you in, and go up on rates as the months go by. They will not stop going up on rates, until you get your items out of there. They don't tell you there are insurance rates that are not included with the rates they quote, or at least they didn't advise me.

Monique Dalton did great job she provided great service jason was also great

Monique dalton did a great job the whole staff is great at this location

The new hires are great Monique dalton Jason and Phillis thank you so much

Monique and Phyllis and Jason did great job

I always come to this location because it is clean and convenient. Jason & Kody are awesome dudes!!

Jason is the Best!

I recommend this location for self storage. Jason is very friendly and knowledgable. This place is very clean and the staff goes above and beyond to help with your needs.

They raise monthly rates 2x a year with a couple weeks notice before the rent is due. And even when you vacate your unit the by the 30/31st of the month they send you a bill of $7.03 on the 3rd of new month even if you inform them in person when paying last rent in cash. Go to uhaul rates are lower and in fine print they say a proper 3-4 weeks of rental increase notice.

Jason and David are they best at what they do won't rent any where else

Jason was awesome and the transaction was smooth and easy. The facility is clean and seems to be very secure. Happy customer!

Jason is a very friend manager and very nice. He help me find the best unit for the best price and fast just sorry it was not a this location

Jason was super nice took care of me

I would like to give a big shout out to Tiffany who was so helpful to me on yesterday. Her customer service skills are excellent. A smile and a kind word go a long way. Keep up the good work.

Very nice location. Jason is the one to see when you come in, as he is very friendly and helpful. I highly recommend this location.

Jason was very helpful, knowledgeable and pleasure to work with.

Jason, the property manager was awesome! He was very patient with me, as I had many questions. The facility was super clean and well kept. I've used PS before, but never received the same level of customer service as I did today, nor was the facility as clean and safe-looking. I'll definitely recommend this location to others. 😀

Diana was a great help.

Diana was a great help!

Diana was great

very friendly customer service! Brittany was able to help me and answer all my questions. I will continue to come to this public storage when ever I need to rent a space.

Jason the manager was nice and helped me find exactly what i needed. He was very helpful.

great customer service. very clean facility

The staff were very nice and helped me find the right storage size for me. The lobby was also very clean and organized

Great service , great timing . Jason and Elliot made my visit smooth and worry free. Thanks for the great service guys !!

The staff provided me with the best "first-time" storage experience. They took their time to get the information needed to help me decide which size unit to rent, explained everything in detail, and answered all of my questions.

Jason and Kody's customer service was awesome!! Definitely would use this place again!!

Kody & Jason were great helping us get things squared away

Kody and Reid were awesome... Both were professional and nice and was able to provide me with all the info i needed in a timely fashion.

Great service by Jason

Jason was awesome best manners I have seen this year

Jason was very helpful and knowledgable. During a very stressful time, moving over the December holidays, his demeanor helped alleviate some of the stress with the ease of renting a unit.

Jason and tyler gave great service!

Jason was GREAT customer service was spectacular he provided details of my different options and prices.

Great service. They explain everything clearly. Jason and Tyler are really great workers.

I had a great experience with Jason today.

I went an spoke with jason about prices, he was absolutely awesome. He was very knowledgeable about everything an didn't pressure me to rent like the other places I've been. I will definitely be back to rent.

The service was nothing short of amazing david helped me and was very knowledgeable about all the moving supplies and jason was very nice and friendly they made me feel alot better about the awful pain of moving I highly recommend this public storage 5 stars

Jason has great customer service and love this facility

They offer great customer service and they have great employees. They really care about their customers. Jason was really helpful.

Jason is the best. Love this place! Highly recommend.

The service here was amazing! William, one of the reps was so helpful and pleasant and great about answering questions and making sure to go over safety and security aspects. He made me feel comfortable and I know I made the right decision storing my things here. I can't say enough good things about him! Thank you! ! !

Tyler and Jason where very very helpful and have very good customer service skills

Jason was awesome very polite I will continue to do business here

Great service

Great service

Looking to move and needed information, Jason helped me with everything! Thank you, I will definitely be back!

I came in to research prices for a storage unit and Jason was beyond helpful. He was more than willing to answer all of my questions and I didn't feel pressured at all. The employees were very welcoming and I will definitely be recommending this location to family and friends.

Sarah was excellent and very engaging. She was patient and courteous, would recommend her and Public Storage to all my friends.

Willie has great customer service skills. I will without a doubt refer family and friends to this Public Storage.

Went in to get some boxes, and Jason Clodfelter was a great help to me.

I came in to buy some boxes Jason was great helped me with my packing needs

Jason was awesome help me out with my move!

Great service provided by Jason. Highly recommend

The gentleman that worked at this location was very nice and helpful with assisting me purchase a storage unit. The storage unit was very clean with a safe environment. I will be recommending them to my friends and family members.

Great site and location.

I went into Public Storage at Reames Road.....Best service EVER. The manager Jason was super nice and he told me what to do step by step.He was really friendly. Its hard to find a place like that with such nice managers and workers. There was a woman in there cussing him and he stayed smiling the whole time. I love this site!!

Sarah was awesome!!! She was very helpful and gave me a great deal on a special

Tiffany was a great help walking me through the process of selecting a storage unit and the security of the property. I was very happy with my choice in Public Storage.

This location is superb. Tiffany was very professional and knowledgeable about which unit would best fit my storage needs. I asked tons of questions and she answered them all. Clean facility; easy to use. Jason was also present and both he and a guy that he was training asked me if I had any questions after they greeted me. Highly recommeded!

Tiffany did an awesome job getting me set up. I'd highly recommend using this storage facility...

Very friendly and informative best customer service

Great Customer Service! I showed up bright and early last week. I can admit that I wasn't exactly cheerful. I met Jason who was all smiles and sooooo informative! He turned my mood around and got me taken care of much faster than I imagined. I will definitely be referring my friends and family to this location!

Hala was very nice. Very good customer service!

Hala. Wonderful service you did a great job thanks for everything

Hannah made this a quick and easy experience. She helped me pick the correct size, and made sure that the unit fit all my needs. Great customer service and very friendly. Will recommend public storage to all my family and friends.

I came in with my boyfriend to gather some information on prices for my move in may and Jason was so incredibly helpful. He showed me a lost of prices and printed out a list of promotions y'all have and got me the size boxes I needed. I was completely lost but he sure got me straight on what I needed. definitely coming back when I'm ready to move.

Went in the other day and automatically felt the positive vibes from Hannah and Jason I just needed some boxes and they both ensured that i got everything I would need to move. They both then helped me out to my car and load the car up. Both was very friendly if I ever need anything for moving i will defiantly go back their to get what i need.

Came in to get boxes and Hannah and Jason were very helpful. I will be back for more.

Jason is one of the most helpful employees i have ever encountered and because of him i will refer all of my friends and family to public storage. he explained everything thoroughly, and made me feel great about keeping my stuff here. it's one less thing to worry about when you're moving to a new state. thanks again for everything!

Excellent customer service from Hala & Jason!

Walked in and was greeted very kindly by Jason and Kara. They were such a big help. Showed me around the property and answered all my questions. I was very pleased and I will recommend Public Storage to anyone who needs storage.

great customer service

Mr D'Andre was very helpful in us choosing and purchasing a unit. He has very pleasant personal and enjoyable too talk with.

Dandre was very helpful with me today!

Great Customer Service... Great Prices

my experience with Kelsey and Teresa was great. They were very knowledgeable and professional. Great customer service!

I highly recommend this place for storage. Teresa provided me with the greatest customer service, answered all my questions and even told me the best way to keep my items protected while I have them in storage. It would be nice to get that kind of service everywhere I go!

My first time storing my personal property and I couldn't have picked a better one! I have had my things onsite for a while and never had to worry about them once. The unit and facility are very clean! I was not happy about the rate increase, but the price is still stable/reasonable.

What else is there to say? Teresa and Morgan are 5 star in everyway.

D'Andre was exceptionally helpful. he knew the product and help us make the right decision. his sales techniques are superb. we walked the property and he was able to explain every aspect of the rental contract. I am very pleased and will highly recommend this facility. his customer service receives a 5 star.kuddos.

5 stars for Teresa she was very helpful and friendly!

I have had the greatest experience storing with public storage this location was convenient and clean my unit is climate control and the manager Teresa is very nice she made my experience so much easier I am grateful for outstanding customer service with public storage.

Deandre and teresa are an outstanding team I recommend let them servie you.

wonderful experience! Teresa was the best. Outstanding service

dandre was very efficient and nice. I was in a rush and he got me in and out quickly. The facility was very clean and secure.

Clean facility Easy and fast service Best to reserve on line Employee Morgan was courteous and professional Great place Would recommend it to anyone

Teresa was such a great help and she took the time to show me how to access my account online. Public Storage needs more employees like Teresa. Thank you.

Great service + Great rates = Happy Customer!!! Teresa was awesome! Within minutes of reserving a unit online I received a confirmation call from her. Went in the next day and she was fluent with the process, double checked the rates and had me ready to go in no time.

Teresa was awesome. She helped me find a storage unit that met my needs & she was very professional. Thanks Teresa!

I came in checking on prices and different storages units and the help from morgan was fantastic very uplifting and made my experience very enjoyable.

Teresa and Morgan were very professional and knowledgeable. I would highly recommend anyone needing storage to come see these lovely ladies at the Reames Rd location.

Morgan, Teresa are excellent with their public relations

Teresa and Terri were more than helpful and really made me appreciate the fact that I came to the Reames Rd location. I would recommend the store and the experience to anyone looking for a storage unit.

Deja was awesome she went above and beyond.

I have used Public Storage over the past 4 Years & I love the quality of service that they give each & every time. Keisha & Teresa rock! Awesome employees representing!

Teresa was awesome in helping me pick out my storage unit! We are relocating to the Charlotte area from the Raleigh -Durham area and she helped us out tremendously! The storage facility itself is very nice and functional for all of our storage needs! They've also upgraded from when I used public storage a few yrs ago! Thanks Teresa and Public Storage!

public storage on Reames is atawesome and Teresa is awesome she is the best you guys can ever have

I love this location because of Teresa Clodfelter. I always feel like I am seeing a good friend when I stop by. She is personable and professional..not something you see in public service anymore. I have recommended this store to several of my friends who are looking for a storage facility. I have enjoyed having my unit here and appreciate the personal service I always receive.

Teresa is great. She provided me with excellent service. Highly recommended this location. Teresa will take excellent care if you!

Love this location. Teresa is always very friendly and patient with us. I love the drive up loading dock and the facility is very clean!

We had a great experience. Teresa was very helpful since it was our first time dealing with an storage facility. I would recommend this facility to others.

Teresa exceeded my expectations. And was very knowledgeable about the business.

I had an excellent experience...awesome customer service...Keisha and Teresa were great... professional, friendly and knowledgeable!!

Excellent experience and service at Public. Storage Teresa and Ashley gave excellent customer service and handled my issues immediately.

Faustina and Teresa take care of customers in a very professional manner. DM Melinda also does and equal job of doing same while also leading her team. One suggestion: answer phone calls personally vs. having them auto answered and putting folks on hold. I called in this morning while on my way to reserve unit to let you guys know I was running 5-10 minutes behind scheduled meeting time window, but actually got to the location before ever getting off auto- hold.

Teresa has done a wonderful job with assisting me.

Great, efficient and well priced. Teresa was very helpful an informative.

I love public storage on Reames Road ! I have really had a great experience since you'll took over. Special thanks goes to Teresa the store manager. She has truly been helpful in every way. I look forward to coming in every month to pay my bill. In fact I always come in to pay it instead of paying it over the phone because I she always has a way of making u feel welcome. Great job Public Storage! Hats off to Teresa!

Teresa was great