Public Storage Self-Storage Units at 1001 N Tryon St, Charlotte, NC

Thank you Trisa for the amazing customer service and for letting me see the storage units. Easy peezy lemon squeezey process thanks to Trisa.

I made a reservation for Saturday 8/26, paid the fees, but when I arrived my access code was denied. Called the office, called the other local PS offices, and the 1-877 number on their website, got no answer. I left voicemails letting them know what was happening, no response. Even called all those same numbers today Mon 8/28 and no one answered. So, simply put, I never even got into the property to access my storage unit... Finally got some one on chat, which is a tiny logo in the bottom corner of their website, and Keith couldn't care less. Refused to give me any refund. Terrible service at all levels of this company. Any response of feigned concern from Public Storage will be as fake as it is empty.

This was my first time using a self-storage service, or Public Storage. I can say without a doubt that this was definitively the worst experience that I have ever had with any company. I made my reservation online and showed up on move-in day to find that the plastic seal on my unit had been cut, and the lock that I was required to buy had been stolen from the unit. Since no employees were on-site and the office was dead bolted, I went to Lowe's to buy a new lock (standard, non-fancy as to not garner attention from would-be thieves). Despite the business hours that you may see on the Public Storage website or google, there has never been a single employee on-site in the 1-2 months that I rented a unit. I have spoken to other renters on-site who have confirmed the same. The office is always dead bolted, with no access. When calling the location's phone number or corporate (which will only redirect you to the property manager), no one will answer and you will be asked to leave a message with a promise of a return call. I have not once received a return call or voicemail after leaving three messages over the course of a month. About one month into my lease I visited the unit to find that the steel plates that locks secure had been cut with bolt cutters and my lock was no where to be found. Thieves had gained access to my unit, crushed boxes, and left dirty shoe prints all over my belongings. Luckily, nothing was stolen as far as I could see. I contacted corporate to discuss the incident to ensure that they were aware of the damage to the sliding steel plate latch and they promised that the property manager would be contacting me in 72 hours. That call never came. After this great experience, I scheduled a move out. Moved everything out of the unit. Wanted to make sure that they were aware of the move-out in addition to my scheduled move out via the website/app. A paper sign on the office window indicated that I should visit two nearby locations. I visited both, and found that the offices were dead bolted with no employees to be found. These offices also had signs redirecting customers to the other locations that I had already visited. It should also be noted that this location has had a broken access gate for weeks, so it's always open and granting access to anyone who wishes to drive around the lot. When driving around the lot you may notice that there are some folks who are living out of these storage units. The property is also adjacent to the train tracks, where you may find tents housing other migratory train-hopping folks. This property is extremely poorly run and there are a handful of threats to your property in this area of town. Stay away. I expected very little from this service and I was so extremely surprised and disappointed at how truly horrible this whole experience was.

Thank you Tina for all your help

The service was great kim was very friendly face, patient and kind she helped me find the appropriate unit

Ms. Kim Gave Great service enjoyed her energy

I really appreciate Kim she really helped me, great service and kind words

Ty was very helpful and informative in the process for renting storage !

All my stuff got stole and my claim got denied by the insurance talk about no proff but the have the second key and the switch employee all the time cuz the do fraud

Had a bad experience at first but owner reached out and answered all of my questions and fixed all my complaints!

Speechless on the beyond exceptional service provided by Kim! Thank you so much for everything!

Kim was very helpful and polite. She was a pleasure to work with. I would highly recommend Public Storage

Great service, very friendly and helpful. Thank you public storage.

I have had to use this place a few times due to being a contractor, management has changed a few times but the manager Kim is the most dedicated and delightful person I have ever met there. She really knows what customer service is about and always presents with a smile!

Kimberly Cloud was very helpful

I was a bit concerned about the location, entering I noticed it clean. Moving forward, I entered the office and was greeted with a great smile. I mentioned my concerned and was assured that the facility was monitored and maintained daily. Instead of driving in circles looking for my storage unit, the agent escorted and reassured me that my personal items are in good hands here at Public Storage. Thank you so much Kim for the extraordinary customer service you provided there at Public Storage…

Kim was amazing service was top tier most definitely recommend this place

Kim was awesome i had aome issues with payment and she persisted and had the best attitude about the whole process

Ms.Kim helped me with the process of getting the right size storage and was so polite the whole process. Thank you

Thanks to The Customer Service I received at Public Storage on 1001 North Tryon Street. I would be more than glad to recommend any of my family and or friends there if ever needed. These young ladies Osha & Kim were so polite, they guided me through all that I needed to know about the services there. They're well spoken, professional and very knowledgable about their position at Public Storage. Thank you Osha and Kim.

Osha and Kim were very helpful with my questions. Great attitudes even dealing w my frustration.

Kim was very helpful and friendly. She walked through the rental process being that it was my first time renting a space.

Ms.Kim was Very respectful & Helped with everything I needed over the phone.

Ms Kim made me feel very good about renting with public storage again

I have not had any problems with management or anything wrong the storage unit itself. What I am upset about is the fact that my belongings were moved into my unit on September 1st. While visiting my unit on September 14th, I realized ants were SWARMING my belongings! I called the office and left a message, I received no communication. I called today, September 18th because my movers called to inform me that yet again, my belongings are covered with ants. I did call the office and spoke with someone starting with a K(I apologize to her as I forgot her name). I was informed that due to the outside location of the unit, ants COULD be a possibility. I informed her that it wasn't a couple of ants here and there, but TRAILS OF ANTS in my unit. Her words were "I'm not really sure what it is that you want me to do". She then stated that some renters just get some ant and/or roach spray. Once again, there are not one or two ants, but SWARMS of them. No I am not satisfied as nothing was rectified and now I am concerned about ants within my belongings. Unacceptable!

Great location, good rates for the size of units but in the time we've been there we have seen 3 units with people living in them 24/7. I truly feel awful for them but wonder why the management allows them to live in a storage shed and one of them even parks their car there overnight. My wife never feels safe going to pickup or drop-off things by herself. Super sketchy place.

Ms. Trisa went above and beyond her duties. Great customer service. I had a problem and she address it. I had ants and thanks to her it is gone now. Now I am not stress anymore. Thanks very much. Keep up the great work.

Trisa was very helpful and nice

Ants everywhere

Trisa was helpful

Gloria's customer service is terrific she is always in a great mood and smiling... Trisa was very helpful

Truss is AMAZING!!!! Very thorough and took care of my rental in short order!!!

Great clean place to store. kind courteous customer service Ms Gloria is a nice person to discuss your needs. This is my fourth time using public storage recommended very highly..miss Ms gloria.but there is a great person their just as sweet tks for your kindness..

Trisa is always funny and nice

Enjoyed the experience with trisa. Funny

Trisa was awesome

Trisa is always helpful and nice

Wonderful experience! Smooth process. Highly recommend if you live in the area.

Clean decent Kelaida customer service was outstanding.

Trisa is so kind and welcoming.

Trisa is awesome and I enjoyed my experience here with her! Would highly recommend to anyone in looking for safe, secure, and reliable staff for storage.

Trisa was kind and very friendly she answered all my questions. Great customer service!Thank you!

Friendly nice amazing staff very understanding and very helpful.

Love Teresa. I will always recommend you guys... Thanks a bunch!!!!!!!

Trisa’s very professional always gives great customer service 😊😊😊😊

Trisha is great

Nice staff. Quick and easy process to store my items!

Trisa was an amazing help and made sure to get me in my space

Trisa is always helpful. Due to my sight isn't good. Good person

Trisa is nice and strict about the property. Lol.

Huge shout out to Trisa! She made it super smooth and easy with getting my storage unit(something I've been stressing out about) very thankful for her and her help. Definitely recommend using this place!

Trisa is awesome . Always friendly. But don't try and dump anything. Lol

Very accommodating answering my question and very fair price for space that was needed. Delt with public storage many years ago when living in New York they to me are the best

Trisa was pleasant today

The service at Public Storage was very professional from the manager Trisha

Easy to get into.

Trisa stayed late to take my payment and she was sick

Trisa was funny and nice to my mom. Gave her a chair to sit in

Angela was great

Managers Mr Reed and Trisa worked to tend to my concerns in a timely manner.

Great clean place. Organized place. Was able to get storage without any problems. Angela was very helpful in the yard while I was loading my unit. Will continue to use this location.

Angela was wonderful! Made the move in process so easy.

Angela was very kind and helpful showing me available units.

Angela was extremely helpful

Trisa was helpful first thing this morning.

Trisa, was very helpful and full of knowledge for choosing a unit at the best price! Great resource! Thanks!

Thanks Trisa for being nice and having a unit for me

Trina was fabulous on her birthday in helping me.

Trisa and Gloria gave great customer service with us on our issue. Thanks

Trisha was so funny! I love hVe she went above and beyond after going to 2 locations this one and the other on tryon got me taken care of ! Very detailed

Gloria is amazing!

Trisa was great. Everything a customer service representative should be: knowledgeable about the requirements, friendly and upbeat, and frank and to the point about what was required. The transaction was smooth and she deserves a raise, at the very least an award. Great job and i will continue to rent here!!

Gloria thanks great customer service

Very easy and clean the manager was very friendly and easy to work with! Very happy with my decision to go here and I recommend you do too!

This is one of the best public storages I've ever used Gloria makes sure the property is well kept and customers are satisfied I definitely recommend storing your items with them

Ms Gloria was very wonderful and professional she made sure I understood everything

👍🏾Gloria delivered me excellent customer services. She was very people friendly, great energy, & deserves a ⭐"BONUS" I really appreciate her professionalism. ☝🏾One•Love 🥰 Thanks again Mrs. Gloria!!! ⭐⭐⭐⭐⭐

Gloria helped me out as soon as i came in, explained how to use the app and showed me around the facility and how to safely store my things with the lock she provided. 10/10 service and facility!

miss gloria is the best...lost my phone on the property and she talked to my mom and helped me get it back thanks!

Gloria customers services are great And she keeps the property Clean! My friend and I glad we rented space here.

Gloria was excellent! great customer service!

Ms. Gloria was so thoughtful and helpful and seems to really enjoy her work! I have recommended her to several friends.

Lady very nice and helpful

Trisa was funny and helpful

Miss Gloria I A Wonderful Person She Showed Our Storage Unit That Fit Us Nice Person

Trisa was very patient and friendly. Gloria too

Mrs Gloria did a wonderful job getting my reservation completed. I'm very appreciative of her services.

Gloria was very attentive and pleasant in helping us with the door to our storage unit as it was not working properly. She showed us what we needed to do and gave us a new lock. Would highly recommend Public Storage.

Gloria is very knowledgeable and she has Awesome customers service skills. Mrs. Gloria always shows the best Customer service. Ever..

I don't write a lot of reviews but the customer service we received from Gloria was too good to pass up the opportunity. She was incredibly attentive, and took time to get us set up in our new storage unit - showing us how to use the locks and offering to help however we needed. If our company ever needs to rent a storage unit in Charlotte again, we will not look anywhere else because of the excellent experience.

WENT TO PUBLIC STORAGE TO GET A FEW THINGS OUT OF MY STORAGE AND MOST TIMES I RARLEY RUN INTO A WORKER DIRECTLY ON FEILD UNTILL TODAY I SEEN MS GLORIA AS SOON AS SHE SEEN ME SHE SPOKE WITH A WARM WELCOMING AND ASKED IF EVERYTHING OK AND ONCE SHE LEFT SHE TOLD ME TO HAVE A NICE DAY MADE ME FEEL GREAT FRIENDLY ENVIRONMENT

Amazing service Ms. Gloria was very sweet and gave me me great information about the storage and the city.

Gloria was great ! 😊

Ms. Gloria is amazing at service! She makes you feel like family!

Gloria was excellent and gave great service. What an awesome addition to this company

Excellent Staff Very nice Thank you guys for making my transition smooth in welcoming me to Charlotte A.Gregg

Great service from Gloria!

Ms.Gloria gave us the best services thank you so much great job!

Ms.Gloria, render phenomenal customer service each time she assisted me!

Gloria provided us excellent customer service. She was very patient showing us several units to pick from. The property is clean and very convenient to downtown Charlotte

Gloria was very helpful with a return I had to make. Made it very easy for me. I’m so glad we decided to rent a unit here!

Ms. Gloria was simply amazing. Great customer service.

Gloria was good and very professional. She explained everything very well.

Thank you Gloria very helpful and courteous

Mikayla is an exceptional employee! She’s the best PS employee I’ve interacted with & I’ve been a customer for over 7 years. Very kind, sweet & professional...Note to management: I noticed that it’s unusually hot in the office. Please get the AC fixed so that your employees are comfortable!

Mikayla provided excellent service. Rental process was smooth and transparent, thoroughly explained in a timely manner, and overall a good experience!

Its a storage what can I say. They check the storage everyday and if you forget to put your lock on or its missing they will call you to notify you, that was pretty cool lol!!

One of the absolute amazing customer service experiences I'd ever had! I appreciate your staff. I felt like there was no scam, the communication was/is very clear. Just an amazing person.

Great customer service by Mikayla!

My experience with this public storage was quick, easy, and convenient thanks to Mikayla. If you ever are in need of storage she’ll help you with all your needs. THANKS Mikayla!!

Went to this location in search of a storage unit. Mikayla was very pleasant and knowledgeable as she recommended the best unit for my storage needs. She even recommended reserving the unit online to save some money. I definitely appreciate your expectational customer service Mikayla!

They gave me an INDOOR lock for an OUTDOOR unit. It should be VERY obvious when walking to the OUTDOOR unit that you need an OUTDOOR lock. Completely incompetent. Of course this was after hours and I am on tight timeline on the move out of state. Had to buy a lock at UHaul ~.25 miles down the road. Wish I could give 0. Thanks.

Heather was helpful and consistent, with a difficult rental through new process she deserves more that 5 stars!!!!

Mikayla was very great with her customer service , and a good employee !!

Taylor gave me great customer service

I hate that 1 is lowest option you can choose because this location deserves -1. Public Storage located at N.Tryon and Liddell St in Charlotte NC is terrible. Makayla has poor customer service skills and is extremely rude and dry. I refuse to spend money at places that have bad service, I had to cancel my reservation and go to Extra Storage which was nearby and had great reviews. I would suggest going Extra Storage or Cube Smart.

Mikalya was great with getting me set up for my storage unit.

Ms.Gloria has great customer service and I plan on returning back because what a great experience I had.

Mikayla was very professional and a great help

Mikayla was very nice and provided me with all the information I needed.

Gloria has good and fast customer service

Ms. Gloria Was Very Helpful When Helping Me Pay Off An Old Bill For My Daughter And I. She Was Very Patient And Understanding. Thank You Ms. Gloria.

Came in made a payment with Taylor she was extremely nice & sweet. Definitely a great new face!

Fantastic staff!! Great Location.

Gloria gave me great customer service. I really appreciate it.

Gloria has to open her own office to the moon, she is great!!!

Mikayla she’s is nice, I like her assistance. Thank you for your help

Mikayla thanks for your help. Permit to find everything about Public storage

Gloria and Rose are terrific help and wonderful ladies.

Gloria was fantastic!! She was very helpful and knowledgeable. Thanks Gloria!!

Mikayla have great customer service. She’s very polite and patient. She’s very knowledgeable.

I would like to say that this property has the best customer service and it is all thanks to GLORIA! She’s amazing patient and understanding towards her customers ! Thank you!

Great help. Gloria is a treasure. Will not use any other storage place without her

I travel a lot for work and was in need of some last minute storage. After reserving a locker online, Gloria was quick to call me to let me know she might not be able to stay till 6 (I was in Asheville at the time) because of a Tornado warning. I was flying out early the next morning so I really needed to make this work. After hustling to Charlotte, Gloria graciously guided me through the process of renting a locker and even took liberties that she normally wouldn’t do but did for me because of my extenuating circumstances!! 10/10 employee in my books!!

Gloria customer services was very good and A Okay!!

Gloria was great

I have been renting a small unit from this facility for over a year with no issues. I recently had to upgrade to a larger size. The upgrade only took a few minutes thanks to the great customer service of Gloria. I would highly recommend this facility to anyone.

Great customer service! Miss Gloria was very helpful and made sure we were well taken care of.

Well when I come in I feel very comfortable because miss Gloria was very polite and work with me on my storage problems that I was having and I was pleased at the end.

Great place, came in and inquired about a unit and Dario gave me great information on promotions and prices and great customer service..

Gloria the property manager here is amazing would recommend this storage to anyone!!!

Gloria's customer service was great! She was cordial and polite and explained everything in detail. The property was clean and had an amazing view of Charlotte skyline!

Public Storage property and the rental unit were very clean. Ms. Gloria was extremely friendly and helpful. She was also very knowledgeable and professional. My storage rental experience was very pleasant.

Gloria was very good customer service rep.

I have been using them for about 8 months now and just upgraded to a larger unit. Gloria was great and was a huge help in making this transition happen during the holidays. If you need anything talk to Gloria and she will make it happen.

Moved in March 2019 Gloria has been an angel to us since day on until our last day (today). Excellence!!!!!!!

Gloria took care of me in my time of need

Gloria is great -super helpful and friendly!

Thorough - Gloria customer service

Gloria was very helpful, with excellent customer service skills. I am very happy I came to this location to rent my storage box. Thank you Gloria.

I went in with my sister and Gloria was extremely helpful, there was rrally good service.

Perfect location between uptown and my home... But most of all Mrs. Gloria is sooo nice and courteous!! She's never had bad customer service like most places at all. I'm so glad she's always there when I need assistance!!

Gloria gives excellent customer service

Fantastic experience at this facility. Location is convenient. Gloria, the manager, is the absolute best. She went out of her way to make sure I got the unit that would best suit my needs at the best price. Highly recommend!

Gloria was extremely helpful while I emptied a storage unit. She provided contact information and locations for local donation centers. Customer service was excellent and highly recommend this storage facility.

Gloria is always amazing. I've been a satisfied renter for about 4 years now. Anytime I've had an issue, Gloria has seen it handled immediately and in a way that makes me know that she values my business. THANK YOU Gloria. Keep being a rockstar!

Ms. Dee, was extremely efficient and wonderful to work with! M

Needed a small space to store everything while I was in between apartments. Month-to-month rental was super convenient, and Gloria was so helpful throughout the whole process. Will definitely be back for any future storage needs!

Miss. Gloria is a sweet heart. She is always friendly and ready to assist.

Gloria goes above and beyond assisting both current and new renters. We switched to a smaller unit after 6 months and the process could not have been easier!

Gloria customers service was great

Gloria is always very nice and helpful. Always have a great experience when I go there.

Gloria gives great customer service and is very knowledgeable and helpful.

Gloria is fantastic. Great rates and super friendly!

Gloria is awesome! She's very friendly and helpful. I highly recommend this location.

Gloria was very help and straight to the point I couldn’t ask for better customer service.

Gloria gives excellent customer services and she is very polite.

Gloria's customer service was excellent!!!

Gloria was great!!! She was so helpful and made sure I had everything I needed! Her Customer Service was top notch!!

Dee and Tierney were very helpful and I had the best experience!

Gloria provided excellent customer service! Very knowledgeable. Always a smile and helpful.

Ms. Gloria is awsome super friendly took care of me with no issue always willing to help out when I have issues with the gate!

Glory had great customer service very attentive and very nice and we appreciate a time and talent thank you still here with Gloria great care.

Just rented at this location and was helped by Markee, he was very patient and kind, explained everything I needed to know about my space

Thanks gloria great service!

Gloria was awesome very patient with me. I can be a handful

Gloria was amazing! And extremely patient especially on busy days.

Gloria was very helpful!

Gloria/ shay was wonderful they greeting me with smile was very polite

Gloria customer service is the best!!!

Gloria gave me great customer service

Gloria is friendly and helpful. The process was simple and clearly explained.

Well secure. Gloria with this location is very friendly and very helpful. She always spoke when she saw me.

Awesome customer service Gloria helped with finding an affordable storage space . Everything was quick and easy no problems at all. I will definitely be using public storage in the future.

Went in to make a payment and chay was very helpful and make the process nice and quick

Compassion still exist!

Best Public Storage Unit ever! I had to move my entire townhouse into a storage unit and didn't know where I was going to go when the movers showed up I googled this location set up reservation and Ms. Gloria called me before i opened the confirmation email. Needless to say she provided me excellent customer service and assisted me getting my storage unit made things soooo super smooth

Gloria gave amazing service! Very nice and helpful!

Gloria was very helpful and has exceptional customer service. I would recommend this location to anyone.

Gloria customer service was great and made me smile.

Ms. Gloria very helpful and obtain a lot of knowledge of the business. She made sure my transition was smooth.

Great experience, customer service is too notch. Gloria is a sweetheart who does anything she can to help. Clean storage space, and extremely efficient. No complaints.

Gloria did an amazing job, is always helpful when I come down there.

Gloria is wonderful

Gloria assisted my sister and I with a storage unit. She was very helpful and showed great customer service!

Gloria was fast and helpful. The location is convenient. If you are bringing a trailer I very strongly suggest you have someone to help you navigate around the storage units.

Gloria was very helpful getting me into the right storage space. She made me feel very comfortable renting space which is a 1st for me. Thank you Gloria!

Gloria was great

Renato gave me great service. Provided the best customer service experience for me today out of all the stores I have been in.great guy.

Clean and secure storage space, friendly staff. The manager Gloria is extremely helpful and friendly. Had a storage space here for 4 years now and wouldn't take my business anywhere else.

Great Customer Service! Gloria was very helpful and made the process smooth and quick. Thank you Gloria!

Gloria was so amazing in helping me and my family get an amazing storage unit. She was so nice and helpful and made my day.

Gloria gave stellar customer service! We were extremely pleased with our rental experience!

Gloria was such a great help. We were in and out of there within 15 minutes with no confusion.

Gloria was Great ! She helped me with all my important questions. Thank You So Much !

Ms.Gloria was an excellent help. She gave us important information and help guide us through the whole process.

I’m a college student and Gloria was great she helped me with fast and great customer service.

Gloria, fantastic customer service, your awesome pleasure doing business with you.

Gloria

Gloria is really awesome. Super nice and very informative. She made it really easy, quick, and effortless for me to accomplish what I needed. This is an EXCELLENT location, super close to Uptown, I-277, and I-77. Great access hours also!

Glo you did a fantastic job she’s awesome

Gloria did a excellent job.

Gloria has always delivered great customer service to me, makes me feel very welcome when I come to my unit at the property. She is always smiling and speak or wave to everyone. She is always always cleaning around the lot. Theses things mean a great deal to me as a customer.

Gloria was great and provided a quick and seamless process to rent my storage unit!

The team took excellent care of me.

Gloria was fast and effiecient! The absolute best with the most affordable pricing! Gooooo girl!!!!

Location is clean, very accessible to downtown where my office is.

Gloria, site manager is polite, professional and very knowledgeable!!!

Although I had to wait a few minutes, overall it was a pleasure communicating with Gloria. She was very helpful. thanks Gloria - will definitely see you soon.

Gloria was so wonderful to my friend and I. She was super helpful and kind. Great customer service here!

Ms. Gloria was very helpful with everything that I needed. Definitely will be back.

Miss Gloria is a blessing! The company I work for rents a couple units from this location and we picked up a third one yesterday! I see her daily and she is an amazing lady! She works hard and she treats everyone like a friend. I look forward to doing business with her and the other awesome staff at Public Storage on Tryon for the years to come!!!

Ms.Gloria gave me wonderful customer service I'm renting here...

Gloria was extremely helpful with her explanations and in making our transaction go smoothly!

Gloria is awsome. Showed great customer support and made the process very easy.

Good people, always willing to assist.

Gloria always helps me out and provides great customer service

It Do What It Do!!!

Gloria was very helpful and showed excellent customer service! Will definitely do business again.

Gloria was a joy, and very professional... 5 stars!!!!

Gloria has a great personality and a kind way with customers she is helpful and friendly

Affordable and very convenient access right on the edge of uptown. Gloria was professional, efficient, and super helpful getting me set up.

Gloria did a awesome job for us love this place

Very good customer services thanks Bill

They are super efficient and helpful here. Completely attentive, and no extra delays in the process of both checking out and moving out of a unit.

Gloria i rented a storage space she was fanstaick

Excellent customer service

Gloria was fabulous I will be returning to rent a storage space from her. She was very kind and knowledgeable about helping me get the right size space, thanks Gloria.

Gloria is spectacular ! Great customer service and is always friendly and fast ! Thank you for all you do.

Gloria was very helpful and professional.

Great location. We are a construction company from out of town and needed storage immediately. Gloria was able to help and was wonderful to work with. I highly recommend working with this location.

Gloria was beyond helpful and professional when I closed out my storage unit. The location was perfect and facility was well maintained.

Gloria was amazing. She has helped me many times!

I came from Tuscaloosa to Charlotte to ship some things to Africa. I decided to take up a storage unit here at this public storage location. I met Gloria who was the person in charge and she was very exceptional in helping me secure this storage unit. I will definitely recommend this location to anybody who is in the Charlotte area and is looking for a storage unit to rent. The property is very clean and everything is in order.

Great customer service!

Gloria was amazing! She provided exceptional customer service and was very accommodating. Tasha Barnes

Gloria gives great customer service!! She is the best from East to West! She is always helpful, while smiling at the same time! Thank you Gloria!!

When i come in to pay my bill Gloria is always knowledgeable and has a very nice personality. I will recommend others to go see her to rent Storage space.

Amazing customer service!! Brenda and Gloria had me in and out and explained everything in a very understandable manner. Would recommend to everyone.

I love the woman that helped me which was Gloria. She qas very pleasant to do business with. She is a great asset to the company. My storage is nice and clean. The lock is more secure.

21 and 11 bus will let you off near here and you can walk up half from tryon but when I got there counter girl who's name started with a t. told me they require i have a automobile to rent here

Gloria rented me storage space, and it was a job well done with a smile !!!

Gloria is awesome. After a harrowing experience where I find out at the last minute that our apt. will not be ready in time, Gloria went above and beyond to help us find a space that would work for our unexpected "issues." The place is clean, easily accessible, and the employees are courteous. I'd definitely recommend and would use them again should the opportunity present itself.

Tiana M was very helpful throughout the process of renting my storage space. The facility was nice and clean. Tiana made sure I understood everything in detail and was very efficient.

I need the actual telephone number for public storage at 1001 North Tryon in Charlotte, and since I have another unit somewhere else I keep getting directed to that facility. I can't get my answers to my questions from where my first unit is located.

Gloria had great customer service and was extremely helpful with everything.

Gloria help me get my space and she did a terrific job helping me

Gloria was my Customer Service Representative on 05/03/2018. I was very satisfied with my experience. She was very friendly, had a positive attitude, had the willingness to assist, and overall the customer service was great. She went above and beyond.

Can make a payment at any location, very convenient. Well lit and clean.

Thanks for your help this morning Gloria. You were very knowledgable, kind and informative.

The ladies were very accommodating and answered all of our questions!

Brenda was so helpful and friendly in the early A.M. great location!

Ms. Brenda was very helpful!

Gloria was very informative and pleasant, and went into detail about their policies and wanted to make sure I understood the contract. It was a good experience & great customer service.

Me Gloria has been a very warm young woman every time I co.e and pay my bill

Great location near Uptown and Gloria was great and informative.

Ms. Gloria, was very helpful too me, she went over all the product and explained the storage procedures. We view what I wanted and explained how it operates. I thank ed her for all that she did for me. I will definitely use this facility again.

Mrs. Gloria is awesome great customer service. Always smiling & very helpful

Excellent costumer servise, Thank you Gloria.

Mrs. Brenda was outstanding, she was courteous and very professional I will do business with her again thanks Mrs. Brenda you are amazing

Gloria has giveing me excellent servise today!

Gloria gave execelent service

Gloria was an amazing hostess. We arrived fairly disorganized, and with a truck full of stuff, but she was real patient and personable with us, and walked us through the process. We were all laughing by the end of it!

Miss. Brenda was awesome! She went over and beyond to help my friend get his storage.. She went the extra mile and shower in patience along with GREAT customer service.

Great service and very helpful. Gloria was extremely professional and helpful.

Was quick & easy process to get my unit rented. Gloria was very friendly and I was in & out in minutes.

Gloria and Brenda are the bomb. They make my life easier. Everything is easy here and they are very sweet.

Brenda took care of me and went above and beyond just to make sure that I had everything squared away. If someone from corporate is reading this please promote this woman. The world needs more people like her!

I’ve been using public storage for years for my storage needs and I must say this location gave me incredible service. Brenda was so informative and friendly the storage unit itself was clean and a great value for the size.

Called for pricing and availability on a large storage unit for 15 months today and spoke with Sandra. I have never encountered such a rude person in my life. I tried to tell her what we needed and she was not answering my questions nor helpful in anyway. I got really tired of her attitude and told her to forget it. Would not recommend this place. If this is the kind of people that are in charge there, don't waste your time.

Brenda and Gloria in the office and Steven the District Manager are an amazing team! This is a top notch establishment! Thank you for the awesome customer service!

I came to the Public Storage facility today on behalf of a client. We needed to store some things on their property. Dealing with a corporate card and corporate people in a million different places wasn't easy but a Gloria and Malia made it all possible. We ran into some red tape issues with corporate cards and ID's but they kept the solutions coming. In the end, we got everything we need ... and love facility. I believe it was Malia's first day at the site but she handled everything like a pro. Kudos to you because we did not make it easy for them. But the rule of customer service is the customer is ALWAYS right... well I was wrong and unprepared in so many ways UT they helped me get everything in order. I'd definitely use Public Storage in the future and also might use them for my personal things if I ever need to. THANKS LADIES... YOU WERE SO MUCH HELP!

great and fast service plus she was very kind

Tai, who worked that day was wonderful. Positive, helpful attutude. She was very knowledgeable and in control. Multiple customers where there the same time as me, Tai worked efficiently and professionally. I looked at other storage in the area, but im glad I chose public storage. Meeting Tai definitely helped me choose.

The service there was great Tia did a awesome job setting me up

Tai was a great help. Thank you for your advice.

Thank you Tai for being soooooooo awesome! Very informative and quick thanks.

From the first day Tai has been very helpful! I come in and she greet me with a smile and ask how can she help me today. Very professional. Thank you Tai !

They good service and make sure you understand what's going on and consistent

Glorie gave me a 5-star customer service this morning great job!

Just rented a space and the customer service is great! The property is clean and well kept... more importantly Gloria was awesome and a huge help!!

Gloria was great with helping me get the right size space at the best price. I will be here a long time because of the good Customer services I received from Gloria. Thank you Gloria for your services.

I come to the storage because i store here and ms gloria gives me 5 star service :)

I was very impressed by Gloria's humility and expertise in getting me the perfect end result in my situation. I would highly recommend her service to anyone in need at this locale.

Excellent service. It was a pleasure to meet Gloria. She was super helpful

Today I stopped by this office for some information and Gloria was very helpful. The customer service was great. I will be back to and I will spread the word to my friends.

Easiest experience I have ever had! Gloria & Alexis were very helpful and cheery! Thanks again for all the help!

Gloria has helped me immensely with getting the proper storage and also extra products that I would need to keep my belongings safe while being stored. She even referred me to a reputable moving company who was willing to move me at the last minute! I couldn't ask for more. I would recommend this location to anyone who's in need of storage and awesome customer service!!

I recommend if anyone wants great service to go to this public storage. Gloria is an excellent employee and has fulfilled all my needs and wants. she is excellent with customers.

My experience was excellent. Very organized and professional . Will tell everyone how great this site is managed.

Mrs Gloria very helpfull very nice young lady. She answer all questions I had very helpfull

First of all, Gloria's customer service is great. She's always made my visits informative and pleasant. She always knew who I was and it was as if we'd known each other for years. Thank you public storage and Gloria for your service.

Nothing but great things! Renting out a room was fast and easy, went in on a saturday to take everything out, Gloria was fantastic! Customer service was excellent- closing out the room was even faster and easier! Will absolutely use this location again if I ever need storage space in the future.

When I needed to free up some space in my uptown condo, I looked for a storage facility that was close to uptown and found this Public Storage off of N. Tryon St. The location is great and Gloria provided excellent service from the time I initially rented my unit up until my moving out of the unit. If you're ever in need of storage in the uptown area, come here and ask for Gloria!

I first googled for cheap storage units online reluctantly. I found the reservation online very useful. Then I set up a time at a different location then I am actually renting from. Something told me to use google maps for a closer location to me. That is when I met Gloria. Gloria was helpful, knowledgeable, attentive and supportive in my needs to choose to rent a unit. But second thoughts overcame me. I went out to my car to google other places and go over options with my husband over the phone. Gloria saw me just sitting there apprehensive and doubting doubting decision to rent a storage unit. She came out, struck up conversation and got to know my needs. She even called a couple other locations to see if there would be a cheaper location. She talked me into going with her on her little go-cart to look at the unit. I could feel the cool midmorning air hit my face, she was a breath of fresh air. I made my decision on our ride back to the office to go with not only the unit, but the price, the lock and the representation she gave...I was sold. Gloria is a breath of fresh air and a wounderful problem solver. I will recommend this place to others.

I am moving from St. Louis to Charlotte. I called the 800# and they found a 20'*20' unit at this location and held it for me so I could visit in person. I needed at least this size as I am storing the contents of my entire house. Once I got there I met Gloria and she is AMAZING! She took time to find out what my needs where and once I told her I would need access for a big semi truck to deliver my belongings she let me know her location would not work. Most people would stop there and let me go on my way. Not Gloria, she took time to go through and personally call 8-12 other local area Public Storage locations and found me one near by that had a 20'*30' unit that could accommodate a 53' semi truck. Even through Gloria's location didn't meet my needs she personally took it upon herself to make sure she found me a storage solution before I left. Unfortunately, in today's day and age, it is surprising when a company and a person provides service like this. To Public Storage, employees like Gloria show you are committed to the customer. You are lucky to have such a caring and wonderful employee.

Gloria was very nice and helpful. She explained everything very well, and made sure that I had everything I needed. Would recommend to any one looking for storage near uptown Charlotte!

Gloria was so helpful and professional!

Gloria is the BEST - she is super knowledgeable, enthusiastic and a great pleasure to work with... I will stay a PS customer because of GLORIA!! She loves old classic movies too - great conversation!

Ideal location and Gloria is wonderful. Smart, attentive and extremely helpful.

They do business the right way. Lead by Gloria over there. Great customer service and they reach out to you to ensure you keep up with your dates; Clutch! Ask Gloria to do her dance! She's got a good 2 step :) Highly recommend using this location if it's convenient for your situation/ location. I've used these guys twice. Easy and efficient

This was by far the best experience I have received in a long time. Gloria was very knowledgeable about the products and was able to supply me with everything that I needed. Thank you Ms. Gloria

Ms. Gloria provided me Exceptionally Wonderful 5 star customer service when I called her location for assistance. I am so thankful that I chose her particular Public Storage for help. She even stayed on the phone with me when I had difficulty finding my way there. Then she promptly, pleasantly and professionally handled my issue and I was on my way to work with plently of time to get there. Thank you So much, Ms. Gloria...it was a pleasure!

Gloria at this property was extremely helpful and pleasant! I strongly recommend working with her!

Gloria was so helpful to us! Every time we interacted she was kind and was willing to answer many questions. The facility is well kept and clean. Highly recommend!

Gloria is the best.... Customer service is 100%. Always a pleasure when I need help with anything

Perfect for student rentals. In close proximity to Johnson C. Smith University and is ideal for out-of-state students who may not own their own vehicles. Gloria, one of the associates, was super helpful even though I was over 800 miles away from my unit.

This public storage location is fantastic, very clean and well kept. The manager Gloria was incredibly helpful, knowledgeable and kind. She made the entire process quick and easy. I hope all of my public storage experiences are as good as this one. Thanks again public storage and Gloria!

I cant say enough about your property manger Gloria Graham...25909 at 1001 N Tryon St ..Charlotte NC...My house sold in just two day....Stressed I met just the person who met everything I needed. Was moving out in a few days. Thank you the for the quality of personnel you hire to help the public at our hour of need. . judith

Ms. Gloria was amazing. She was very thorough and on point with the application process and suggesting additionally items for facilitating my move. Additionally, the unit was already clean, she took it upon herself to sweep the edges and she even helped me take boxes to my car. She was a great help and blessing! I'm very happy!

Five Star service

Gloria was awesome. Thanks for making a great experience

The location is very clean and Gloria was extremely helpful and informative!

Gloria was very professional. She got me in and out with no fuss and was extremely helpful in estimating the size of the unit. Best experience I've had at a storage facility.

I would like to say thank u to Ms.Hala at the north tryon street public storage that we really appreciate your grrrreeeaaattt customer service and great attitude!!!!👍👍👍 and to whom it may concern that she is awsome and her customer service is also and when you hired her you all hired a great customer service rep with a great attitude and great personality

I been stress all day about finding a storage and trying move thankful that God lead me to Mrs. Gloria ! The sweetest person you ever want to meet! Very helpful and was very concerned about my needs and getting it all tooken care of! I would recommend her and this location to anyone lookin for a storage she made my day a whole lot better! Thank you so much!!!!

Gloria was very efficient and helpful in selecting a unit to fit my needs. The process was very quick and my belongings were all in perfect shape when it was time to leave the storage unit.

Gloria Graham, was very patient ,kind, and very helpful!!!

Thanks to Gail for helping me find the right rental unit. At first I thought I needed a larger unit but Gail showed me the best way to pack the unit and turns out I got a smaller one at a lesser price!

GLORIA GAVE ME EXCELLENT SERVICE WITH CLEAR AND CONCISE INSTRUCTIONS...THE UNIT SHE SHOWED ME WAS VERY CLEAN AND SPACIOUS... I WOULD RECOMMEND THIS STORAGE AREA FOR ANYONE WHO NEEDS STORAGE!

Came to this prop to rent, Tiffany is awesome and quick, SHE ROCKS!!!!!!!

Gloria could not have been more friendly and helpful. She made the choice to use this facility an easy one after looking at others with nowhere near the level of customer service.

Thanks Gloria!

Loved the service from MS. Gloria at the north trying location she showed me and told me everything I needed to know to start my services

Gloria always delivers great customer service everytime all the time! Will recommend if you need storage bin come here, Gloria will give you all the help to makr you feel good about yout storing experience!

Ms Gloria is awesome and she ensured that everything went smooth she walked me through the entire process. I will recommend highly and will use again.

Thank you Gloria for your help!

Gloria was great! very helpful and gave me all details needed from entering the facility to even how to work the storage door. Best part is that she even saved me some money!

Gloria assisted me with securing a storage unit and she was absolutely wonderful to work with. She guided me through the process and explained everything thoroughly. She made me feel comfortable with my storage decision. Gloria was so helpful and a real pleasure. Thanks Gloria!

Here with Mrs. Gloria helping me out do some changes on my account. Extremely happy with her customer service.

My company needed storage space immediately. Called Public Storage and was connected to a rep in their call center. The rep quickly identified a location that had the size units we needed and reserved them. I made an appointment to visit the location and survey the units. Upon arrival at the location, I was greeted by Gloria the property manager. She was very knowledgable, friendly and helpful. She showed me the units and explained how the locks worked and how to operate the gates. Gloria prepared the lease agreements very efficiently and throughly explained all the lease details and the payment process. Overall, a quick and pleasant experience. Highly recommended.

I can't say enough positive things about this location! Gloria and her team were wonderful.

Tiffany was very professional and helpful.

The employees Gloria and Tiffany were very helpful and friendly.

Miss Gloria provided great customer service.

Gloria was great! Really helpfuk, explained everything well and was super nice! Great location

Tiffany is great and has great customer sevice, she seems to have had a great training class

Gloria Graham was so pleasant and helpful on my last visit to the location. I had a small issue and she solved it immediately. That is how you want to be treated when you need help. Thanks.

Gloria she is real good.

Very good customer service today from Mrs. Gloria I will be sure to tell a friend or family member about this location

This was my first time ever renting a storage unit and Ms. Gloria provided excellent customer service. She was patient and very informative. I would recommend anyone to come and rent a storage unit here. Thanks Ms. Gloria for making this a positive experience for me.

Gloria was so helpfully. Great person. She was awesome.

Gloria was helpful and hassle free when it came time for me to vacate my storage space. I would definitely come see Gloria again for assistance if I needed storage space.

The office manager, Gloria was great and very helpful

I was very impressed with the Customer Services we received from the Manager Gloria at the time when we were tired, frustrated, and wet trying to move in a safe secure storage bin. Immediately after waking into Public Storage office Gloria greeted me and my friends with a warm welcome. Gloria took the time to find out what we needed to put in the bin, then she took us out to the right size space we would need. I must say Gloria is very knowledgeable regarding the storage business. Gloria, we want to say 'Thank You!!!" Gloria you know your stuff!!!!! Oh yeah later we saw you outside. Gloria keeps the grounds clean of trash. Gloria that's very impressive!

Tiffany gave me great service today, she was very knowledgeable and I would recommend this location to family and friends

Gloria was great!!!! Very helpful and patient. She assisted me in getting exactly what I needed, even though I had to go to another location.

First time renting a storage and I was greeted by smiling faces from Tiffany and Gloria they really help me find the right storage for me and they treated me very nice I recommend everyone who's looking for a storage in the Charlotte area to come see these ladies they are the best

The best experience using a storage company. Ms. Gloria made an otherwise frenzied move a calm and great process. Will definitely recommend using this facility.

Ms. Gloria provided the best customer service. She ensured that my unit was clean and in great condition. She went above and beyond.

Ms Gloria is amazing and wonderful help she gets 5 stars! Thank you for everything!

Gloria is always polite and very patient. She was very knowledgeable and informative.

Here with my boys,and we're getting great customer service .this is a nice place

I would like to thank GLORIA for her help finding me the SPACE I needed .She was ALL SMILES doing it .The PRICE was GREAT as well!THANKS AGAIN GLORIA!

Gloria and her staff were very helpful. Gloria even took the time to transport me to and from my storage unit and the office when I had to finish my paperwork.

gloria ,she gave me a five star .great service, i well be back

Gloria was so helpful with assisting me moving my items out of the unit. She provided excellent customer service. Because of her, i will be back for my next move!!!!!!

Gloria was great, excellent service and glad to work with her.

My first time renting a storage unit and Ms. Gloria helped me so much! She was very professional and kind and explained all the policies well. I would definitely rent here again.

Gloria was phenomenal! She provided fantastic customer service and explained everything I needed to know about the facility. She helped me find the best boxing materials for my needs! I would highly recommend Gloria to my friends looking for storage in Charlotte

Gloria was excellent. Great customer service.