Public Storage Self-Storage Units at 3710 Monroe Road, Charlotte, NC

Awful place no is ever here. They tried to charge me for extra month. No one is ever here and they never answer the phones. When I did get someone the woman was rude. Don’t storage here.

Plan on them jacking your rent up after first few months. Mine went from 70 to 105. Thanks for the bait and switch you criminals

Team at this location is great! Very helpful and knowledgeable would definitely recommend

Susan was great to work with! Very helpful and friendly! Bill Focht

I was paying every month for a storage that I didn’t freely have access to as I should. Now that I vacated after January 31, they wanna charge me for whole month of February after I vacated on the February 2nd due to me not having access to my unit

I've had a unit here since 2002, and it's been excellent. The latest unit I have is a 10x10, with small roll up door, which is perfect. The office manager was Mo, and she was very helpful to me in facilitating the transfer of my items from a 10x15 to a cheaper 10x10. She was in the office each day I was moving, and was invaluable. Highly recommended.

Wouldn't recommend. You can either try to track down someone at the property location by calling customer service for an appointment and hope someone shows up, or you can call customer service several times (hold for 10-20 min) to be told they can not assist you and you need to speak with someone at the property. The fees aren't consistent, and you have to keep calling to find out what you have now been charged for.

Shannon was great help answered all my questions explained everything to my understanding and very helpful and polite!!!!!

Shannon was very helpful and did an outstanding job with us thank you!

Worst service, useless customer care, no response from property manager. I suffered a lot due to this storage. Not sure why so many ppl gave these many stars. Someone took the unit of mine and put a lock on it. I came all the way 40 miles with uhaul and no help received. They took one month to refund 70% money even thought its their mistake. All in this process, i called more than 70 times to customer service. What a waste of time and money. Stay out of this place.

I’ve had several storage units at the Monroe Rd location in Charlotte. Monet always provides excellent service. She’s kind, patient, professional, and always solves any problems. She answers all of my questions immediately and is quick to help. I’m very satisfied with this location and the customer service.

Monet and Keeley were both very helpful in helping me find a solution for my needs. They took the time to show me my options and were very helpful and thorough in answering my questions! Thanks for the great service!

I have had an amazing experience at this location. The management team is kind and cares. I had a couple of financial life situations and they were more than accommodating. Big shoutout to Amber and Jenny!! Will use this place again if I need to have a storage unit in the future!!

Monet has great customer service and was very helpful to me. I give her 5 stars!

When I tell you MOE saved the DAY!!!!!... BELIEVE THAT!!! Her smiling face and personality is a MUST in this industry!!!! GIVE THAT LADY A RAISE!!!! She's a BLESSING!!!

i have had a storage space at this location for 3 years. i must say the ladies who work in the front office are very helpful! Emily and Monae were so nice and helpful today when i requested my payment history. they really made an effort to find out how to get me the information i needed. always such a plus when a company has good customer service!👏👏👏👏

Emily is fantastic!!!! Customer service at a 15 out of 10 I’d hire her as a personal secretary if I could!

Wow this place us awesome! I had a reservation online and from the call to the in store service, was just phenomenal!

Was a great experience thanks to Monet. She showed me my storage unit and was very helpful with the entire process

The two ladies at the office were spectacular. Monet and Emily smashed it!!! They should rewarded greatly. I felt very at home.

10/10 experience .. she was so helpful and nice ..

I bought a unit at auction at this address last Friday unit D37 .The surprise was that some things were missing when we arrived to pick it up. We didn't notice at the time, but two days later I checked the purchase and the cover photos didn't count. The point is that I never buy units at auction here, because they steal some things before the customer arrives. This is the list of what disappeared: vacuum cleaner, girl's chair, work boots, red Nike box, small wooden box, black tennis shoes, folder. Be careful not to buy units at auction at this place. The owner will only respond if he receives 5 stars

The white lady was very helpful. She was very informative the whole process was easy and quick.

Customer Service is excellent.

Very helpful and the price was very affordable.

Took a tour today of the facility. Clean and well kept. All buildings clearly signed and easy to find your way around such a large location.

Emily provided 5star service. Thanks for all your help💯

Monet was very professional and nice. I recommend that you see her when coming.

Ms Emily gave me the best news I've heard about my storage and has the best Customer service I have Had in a while. She needs a Pat Increase

I talked to Emily. She has great customer service

Great facility. Emily was extremely helpful and professional.

Excellent CUSTOMER SERVICE FROM ANGIE

Absolutely horrible! Don’t bother using them! Horrible customer service. Go next store and see Donna at Atlantic Self Storage- friendly wonderful customer service! Assigned a unit that didn’t exist….called the “help” number several times for assistance and they would not help. Could only deal with the local property manager who may or may not return that day and she didn’t pick up the phone number they gave. Stood in the parking lot for an hour and a half then finally went to Atlantic!

Surprisingly good customer service! The man on the phone was so helpful and kind! “First month free” is misleading but I only had to pay 30 bucks for the lock, insurance, etc. so overall I’m pleased because after all it’s a storage unit, what can I expect. My unit was clean, it’s drive up so it’s convenient, and you need the app to open up the gate on the way in and the way out so it feels secure. Cancellation requires 3 days notice which is not written anywhere just FYI. Would recommend this specific location.

Carol was extremely helpful, kind and prompt in getting back to me. I've worked with her twice now and she was wonderful both times. Would recommend.

Carol is amazing. She helped me navigate what type of unit I needed and worked with me on pricing.

Carol was amazing and helped me clear out my unit on Easter Sunday. They’ve taken care of me for the past few years and I won’t use anyone else

Scarlette was very helpful!!!

Ms. Carol was extraordinarily helpful and got me in and out even processed my tax exemption certificate with no problem -please give her a raise for excellent customer service support -Al Khidar

Went in this location looking for a unit and was greeted there by Carol. She is very polite and knows what she is doing. I'm seriously thinking about getting a unit from this place

I came into public storage and the store was very clean and the woman in their named was Carol. She was answering phone calls and she was very polite about it. And help me with everything I needed about storage units

I came into public storage and Carol She was answering all my questions and very helpful to me

Carol and Jessie made my day! They were very helpful and professional in their interactions. Excellent Customer Service!

The process from start to finish took under 15mins. Carol and was Susan were delightful and professional. Enjoyed the experience. Keep up the excellent customer service ladies!

From Clifton P ,I had a good experience with the manager Sarah Smith , I was promised my price will stay the same an never go up , from the sales agent , but Sarah was fair an cool with me the whole time on the phone , an Iam thankful,

Service was excellent, the store is very clean. The lady working today is outstanding. SHE helped me with the right size boxes I will be needing.

I came in this afternoon to inquire about pricing on the larger units. The store was very clean. The lady I spoke to was outstanding, she knew her material & answered everything I needed. I will be coming back to get a unit as soon as I am ready to move. Thanks Sarah for all you time and knowledge.

Sarah was very friendly thanks ps

Great customer service with Sarah. She was very friendly and helpful.

Sarah has great customer service. She was friendly and very helpful which made my experience great!

Public storage is not loyal to there long standing customers. I had my unit for 3 years. They rope you in with a good rate, but then they increase it sometimes more than once in the same year. The unit didn't change nor did it improve, but yet it climbed to over 120.00 a month. 3 different times, I asked if they could work with the price, finances tight and needed a break. Each time, I got an email saying no. Most businesses will help even if it's only once a year and if your payment history is good, which mine was. Never late on payment, never declined or insufficient, loyal customer. Now that I found a better business to work with, they are willing to give me a discounted rate for 6 months. ..wow. It took me walking away to get what you could have given me when I asked? I hope none of you need a break/help one day. What a joke!

Njesae was q great help and great asset to company

Ask for Jesse he will get you right !

Sarah was an excellent Property Manager at Monroe road to help me with my payment! She is very nice

Jessie was really helpful, pleasant and professional! Clean facility. I was out in no time.

If I could give negative starts here, believe me it would have plenty. Worst experience dealing with this place. Rented a unit that after I paid for it was told it wasn't usable, they were going to fix it and let me know. They never contacted me again! I went back the NEXT day to cancel the unit and get my money back. The regional manager Angela refused to give me back my $457 and said I technically had the unit 2 days (I never had access to the unit because no one could open it). DON'T USE THIS PLACE - 3710 Monroe Rd, Charlotte!! They simply don't care about customer service. They prefer to take your money and not care about the person.

I went to this location to clear out my unit today because they raised the rent to almost $500. To my surprise, the lock had been cut and all items were ransacked. All of my valuble items stolen. This is a lock that Public storage placed per their procedure. There were also bags of trash thrown in the front of unit that had atleast 5 different peoples names on mail or medications. I bet if you cross reference those names, they will have been former tenants there so how convenient for an associate to dump others trash in my unit while loading their truck with my stuff. While this is an assumption, they have cameras but unfortunately they don't face the unit AND they unfortunately don't even work. I was told their previous manager was "sketchy" so that makes everything better after you've lost things that are important to you. After 5 hrs of being there, we weren't the only ones with an eventful day because another woman who moving from unit to unit had all of her stuff stolen in broad daylight. So the gates apparently work great too and allow an actual moving truck to come in and out. Moving onto the items that werent stolen, I got to take pictures of every single thing because the climate controlled unit that has been over $400 a month did so well that it allowed mildew to grow on all of my furniture. The manager or fill in was also great. So great that after she told us that the DM was "busy woman and would get back to us when she could" she made a phone call to her or maybe someone else higher up informing them that we probably did have nice stuff because "we drove a range rover". Good thing we didn't show up in a old beat up car because our stuff may not have been as nice. We do have insurance so the $5000 should cover the washer and dryer and guitar that was stolen. I guess we just take the loss on the other 100 items. Public Storage, someone needs to contact me immediately. It would be in your best interest to fix this issue with us before your paying others for the faults in your system. We just lost our whole home and many things that meant a great deal to our family so the LEAST that someone can do is make a phone call on the weekend. UPDATE: I still have not received a call from the district manager who was supposed to call within 72 hrs. I have emailed the CEO and called the customer line daily. We have found one of our items for sale on Facebook as well which was posted 14 days ago. Public Storage, if I don't receive a call today, don't bother calling because you will need to speak to our lawyer. The LEAST you all could do is give your customer a call in the time frame that your associates lay-out.

I was given the worst unit in the whole place. There’s a huge hole in the door, instead of replacing it they put a ghetto new lock on the opposite side(animals, bugs, and critters can easily get through—-and did!). The unit next door was available and they still chose to give me this POS. The inside is falling in. Spiders and lizards were all in there. Worst experience ever!!!

So far so good!

Sarah is awesome and a great customer service. She is very pleasant, helpful and a pleasure to work with.

Sarah has great customer service

Sarah and Marilyn are amazing! Great customer service!!

Scardenia provided outstanding customer service.

Scardenia was great. Superb customer service, spoke very nice and was able to explain all in detail.

Scardenia she was was the best at helping me with everything 5star

Scardenia was very helpful and professional with my storage unit needs.

Excellent customer service

Firstly, I'm not one that typically rates or reviews places but I absolutely had to in this circumstance. I recently rented an additional storage unit from Mrs. Sardinia, at the Public Storage on Monroe Rd and the entire experience was far and away beyond an exceptional experience, to say the very least. If only everyone had the chance to engage with someone of her character and poise what an amazing world it would be! Honestly, I'd personally be willing to drive accross town for my storage needs, simply to be able to deal with the truly high caliber person Mrs. Sardinia represents herself as! Trust me when I say that you can't go wrong using the Public Storage under her management on Monroe Rd beside Auto Zone just before Wendover Rd. Thank you once again Mrs. Scardenia it was and is an absolute pleasure dealing with you.

Scardenia had great costumer service and was a pleasure to work with

Scardenia exceeded my expectations with her customer service... need more like her. she is great for the company

Constant rate increases!! I have had several units with Public Storage and within a few months the rate always goes up. I currently have a 10 x15 that I've had only a few months. I have just received notification that my rate will go from $109 per month to $142 per month. A rate increase of 30% Update: The dm (Brenda) reached out and resolved my issue. Thanks. *Update: Shortly after updating this review, my rate was increased AGAIN. Brenda was completely unresponsive this time. I ended up moving to The Mini Storage Center. The rates average 20% less for the same sized unit and amenities. I have had zero rate increases in over a year. The staff is great too

I had appointment at NTryon at 9:30 this morning and no one showed up at the store to help. I received a call from Public Storage on Monroe Rd. Scardenia told me to come to her location she would happy to help. Scardenia was very helpful. She helped me locate a unit because Monroe rd did not have a wide enough door for my vehicle. She continued to search and we found the perfect unit on SBlvd. Thank you Scardenia for your professionalism and going an extra mile to help a new Charlotte resident find a storage unit.

Scardenia is the best, will be well taken care of.

Scardenia was such a great help. The process of opening this storage unit was seamfless! She went above and beyond!

Please do NOT do NOT stored your items here. I left my Unit Feb 03, came back Feb 09 & my unit had different lock with half of my storage missing on 10x15 unit, stolen. Do not store your personal stuff here or in any public storage. Insurance or Storage Unit do not wanna be responsible for all the items missing. Month of this with no results. In the process of going the legal route with a lawyer. Their is cameras but they will claim they didn’t see anything & take side with insurance company. No matter how much evidence you submit, insurance won’t care. Insurance is known for not paying claims, google has few testimonies & unresolved cases.

Scardenia was great ! She helped me sooooooooooooooooooo much ! I definitely recommend!

Ms. lamiolo was very professional and help me a lot. Best Customer service never. Monroe Rd

Scardenia was a blessing. I came in at 2 minutes to close and she helped me find and rent a storage unit. She was very patient and professional.

Keilada was fast and to the point

Keilada was very helpful and knows her job well. Thank you.

My business items have been well protected with public storage at 3710 0 Monroe Rd., The Manager Keilada has gone above and beyond every time we needed her. I have rented from many locations This is the best in 5 years. Iam satisfied with customer service from all her employees as well. Best wishes in 2023

Stay Away... .

Thanks Danielle and Keilada

Keilada was so patient and helpful I was tired trying to get payment to work and she waited.

Keilada very courteous a people person two thumbs up

So far so good. Great unit size for the price I got for sure. My last visit wasnt that friendly thoe cause she was hovering over me and reminding me of all the rules while I was thier unloading my car and trying to get things in order in the unit. But all in all it's been ok

I needed a special type of unit, and Keilada took the time to help me find the perfect one at a nearby location. When I arrived at the next location, the manager was actually on the phone with Keilada... receiving a heads-up about my needs. I felt like the people at Public Storage were really looking out for me. Thank you!

KEILADA WAS AWESOME! EXCEPTIONAL SERVICE EXPERIENCE!

Excellent customer service from your customer service representative!

Public Storage is a great place to store your personal items. You can trust this business. Keilada has great customer service skills. I talked to her about my billing and she made it possible to work in my preference. All the staff that I've talked with are professional. Thanks....

Keilada was friendly and knowledgeable. Office was clean and well lit.

I just moved to charllote this place is a good kne they have the place locked at 9pm witch is fine with me ..they are nice at the front desk amd very helpful..I have d storage units in the past were the unit's leak and poor insulation.....this place is rote down the street from my job ...I tgis place ...

Keilada was a great representative she helped me stop my storage from getting auctioned during a very hard time for me she is a lifesaver thank you!

My credit score has been damaged because this company has issues. They sent out a collection notice to me when I Never took possession of any unit!!!! There was a mix up. Wrong size unit and location. I did not take possession of the unit and asked for a refund/ cancelation. Property management acknowledged and said it would be taken care of that day. She did not. I called customer service and they acknowledged the issue. They said it was fixed. It was not. Horrible service and experience!

Keilada and Scardenia was great helping me with my storage needs. Thank you ladies for your professionalism.

Ashley and Keilada the best we need more workers in the world like them they helped me investigate a contracted job. Their the Best!

Real Professional person

Keilada waa a pleasure to work with and helped me get the unit I needed for my business. MJ

This is my very first time renovating a storage unit and Ms. Keilada was very patient and showed me great hospitality when booking my first unit. Thank you

I have been a customer with Public Storage since January 2012 at which time I had TWO 10X20 units out-of-state that contain my parent's belongings due to a 'forced sell' of my childhood home. In February of 2016 I changed over to ONE 20X20 unit. I have diligently paid on time and even paid 6 months in advance. Public Storage is determined to raise my rent again and I feel they are not treating me with the same respect I give to them. I followed the proper course of action by contacting the Property Manager first who was very willing to help me. She told me a 'Rate Specialist' would be calling me to discuss this but I never got a return call. I called her a second time and was given the same response. Again, no call back. At that point I contacted the District Manager by phone and asked for a return call. No call. I called a second time and still did not receive a call back. I then called the Property Manager once again and asked for a call back from her. No response. Due to a terminal illness I am unable to travel out-of-state to rectify this situation. The belongings inside the unit mean everything to me. Until I'm well enough to vacate this unit I hope Public Storage will work with me. It does not speak well of Public Storage to not communicate with me as I've been a loyal customer for 10 years (almost 11) and would like to continue. I've paid a substantial amount of money over 10 years and feel they are taking advantage of my situation. Sincerely, Carole Marcum (aka Dixie Cup)

Keilada was a terrific help😊😊

What a pleasant visit with Keilada today. I could not get into the gate and she assisted me quickly. We need more like her

Keilada is very hardworking and a great manager

My biggest complain here is how I was tricked. I was told for the 1st month it will only be $30. As soon as I arrived many fees were added including a bs admin fee. Needless to say my total came out to more than 4 times what I was quoted. There were closer and more convenient storage company’s but I chose this one due to the “deal” they had. I was absolutely tricked and now I’m stuck paying way more than I thought at least for the 1st month. There’s no honesty here and be prepared to pay more than what you were quoted. The staff is friendly and the storage itself is satisfactory.

Staff was nice and so helpful. My items were safe the entire duration of my account!

I just love the staff at store 8123 they are so kind and helpful

The manager Carol was very helpful and so nice and really helped me find exactly what I needed

Keilada was great and very helpful

The lady at the front desk was a pleasure. Very nice and pleasant. Was quick and fast at giving me a storage unit!!!!!!!!! SHE IS THE BEST!!!!!!!!!

Needed storage for several months and this place was perfect. Keilada was wonderful and made the move-in and move-out process seamless.

Pay $200 per month and not allowed to use dumpster. Ridiculous

Keilada Was An Excellent Help, She Assisted Me In The Transition Of Me Having The Proper Space For Items That's Needed To Be Stored, From My Store RELOCATION, She DEFINITELY Gave 5 STAR TREATMENT And I'm Very Happy To Met Her Acquaintance, EXCELLENT REPRESENTATIVE Of PROFESSIONALISM, That's The Mark Of Good Customer Service, BECAUSE Of Her We've Chose Public Storage As Our Storage FACILITY

Keilada very awesome helpful she did everything to make it a very great experience for me and just

Keilada was amazing helped me transfer my space

Keilada had a great personality and was very helpful.

I would definitely have to give this location five stars. The reason being is the staff was very helpful, especially Keilada. She was very pleasant and of great assistance!

Keilada was amazing she helped recover my space and found me a locksmith excellent service!!!

Keilada provided awesome customer service and made the process as smooth as possible. Very organized and on top of it. Would definitely recommend!

Keilada was a great help helped me recover my lock thanks for great service and it's so hot 🔥🔥🔥 hard worker

This was a great transitional place for my kids and I. The staff was very helpful.

Keilada was amazing she helped me make my reservation and use online not good with these things she deserves a raise 👏 🙌

Keilada was very friendly and helpful very pleasant

Keilada was great helped us get gate info

Marilyn was awesome nice lady

Marilynn is great!!!

Mrs Keilada was so professional , kind and excellecustomer service . I definitely recommend this public storage on monroe rd.

Keilada is respectful and firm. Her customer service is awesome.

Keilada is a great help when I’m a renter here. She was really helpful and understanding

Keilada was very helpful with my problem. She was very professional and courteous. Great place to rent for your storage needs.

Keila da was super helpful and showed me the unit to make sure I was happy with it.

Great Customer service!!! Keilada was on point!

Keilada was great helped me buy some boxes and was a delight today. Excellent property manager!

Keilada helped me we auction unit great property manager

Keilada was excellent 👌

Keilada she was friendly and nice

Keilada was very helpful and fast.Thanks

Ms. Keilada was understanding and very helpful. Come to Monroe Rd. They have your back. Thank you so much for helping me.

Awesome place! Great customer service

Absolutely great customer service friendly clean and good price. Would definitely recommend

Keilada was so amazing first thing in the morning she helped ease my mind. very professional

Keilada was amazing. She helped me find a space big enough for my needs and helped me through the entire process.

Amazing customer service! There was a mistake with my unit (my fault) but Keilada even stayed after hours to help me out. Will definitely be coming back in the future.

Keilada was extremely helpful, knowledgeable, and professional!

I visited this location due to me moving to charlotte and marland was a great help on getting me the information and answering my questions. Thank you

Marilyn & keilada excellent customer service 👌 👏 👍 😀

Marilynn was very kind and helpful!

Keilada was very helpful this morning, adding a second unit to my account at this location was very easy and quick and she was very nice and Knowledgeable.

Best service

Staff only scheduled to be on-site a few days/wk - and those days are hit-or-miss; however, phone calls are returned (eventually). Well lit and video surveillance appears to be functioning

I forgot the ladies name but she helped me find the perfect unit for what I needed and I’m thankful for her help.

I love the staff here at public storage!! Mr Elias was so helpful and patient. He’s new but shows great true care for your experience. Highly recommend!!

The property is nice. Lacey and Elias were very helpful and nice.