Public Storage Self-Storage Units at 3710 Monroe Road, Charlotte, NC

I went to this location to clear out my unit today because they raised the rent to almost $500. To my surprise, the lock had been cut and all items were ransacked. All of my valuble items stolen. This is a lock that Public storage placed per their procedure. There were also bags of trash thrown in the front of unit that had atleast 5 different peoples names on mail or medications. I bet if you cross reference those names, they will have been former tenants there so how convenient for an associate to dump others trash in my unit while loading their truck with my stuff. While this is an assumption, they have cameras but unfortunately they don't face the unit AND they unfortunately don't even work. I was told their previous manager was "sketchy" so that makes everything better after you've lost things that are important to you. After 5 hrs of being there, we weren't the only ones with an eventful day because another woman who moving from unit to unit had all of her stuff stolen in broad daylight. So the gates apparently work great too and allow an actual moving truck to come in and out. Moving onto the items that werent stolen, I got to take pictures of every single thing because the climate controlled unit that has been over $400 a month did so well that it allowed mildew to grow on all of my furniture. The manager or fill in was also great. So great that after she told us that the DM was "busy woman and would get back to us when she could" she made a phone call to her or maybe someone else higher up informing them that we probably did have nice stuff because "we drove a range rover". Good thing we didn't show up in a old beat up car because our stuff may not have been as nice. We do have insurance so the $5000 should cover the washer and dryer and guitar that was stolen. I guess we just take the loss on the other 100 items. Public Storage, someone needs to contact me immediately. It would be in your best interest to fix this issue with us before your paying others for the faults in your system. We just lost our whole home and many things that meant a great deal to our family so the LEAST that someone can do is make a phone call on the weekend.

I was given the worst unit in the whole place. There’s a huge hole in the door, instead of replacing it they put a ghetto new lock on the opposite side(animals, bugs, and critters can easily get through—-and did!). The unit next door was available and they still chose to give me this POS. The inside is falling in. Spiders and lizards were all in there. Worst experience ever!!!

Sarah has great customer service

Sarah is awesome and a great customer service. She is very pleasant, helpful and a pleasure to work with.

So far so good!

Sarah and Marilyn are amazing! Great customer service!!

Scardenia provided outstanding customer service.

Scardenia was great. Superb customer service, spoke very nice and was able to explain all in detail.

Scardenia she was was the best at helping me with everything 5star

Scardenia was very helpful and professional with my storage unit needs.

Excellent customer service

Scardenia had great costumer service and was a pleasure to work with

Firstly, I'm not one that typically rates or reviews places but I absolutely had to in this circumstance. I recently rented an additional storage unit from Mrs. Sardinia, at the Public Storage on Monroe Rd and the entire experience was far and away beyond an exceptional experience, to say the very least. If only everyone had the chance to engage with someone of her character and poise what an amazing world it would be! Honestly, I'd personally be willing to drive accross town for my storage needs, simply to be able to deal with the truly high caliber person Mrs. Sardinia represents herself as! Trust me when I say that you can't go wrong using the Public Storage under her management on Monroe Rd beside Auto Zone just before Wendover Rd. Thank you once again Mrs. Scardenia it was and is an absolute pleasure dealing with you.

Scardenia exceeded my expectations with her customer service... need more like her. she is great for the company

Constant rate increases!! I have had several units with Public Storage and within a few months the rate always goes up. I currently have a 10 x15 that I've had only a few months. I have just received notification that my rate will go from $109 per month to $142 per month. A rate increase of 30% Update: The dm (Brenda) reached out and resolved my issue. Thanks. *Update: Shortly after updating this review, my rate was increased AGAIN. Brenda was completely unresponsive this time. I ended up moving to The Mini Storage Center. The rates average 20% less for the same sized unit and amenities. I have had zero rate increases in over a year. The staff is great too

I had appointment at NTryon at 9:30 this morning and no one showed up at the store to help. I received a call from Public Storage on Monroe Rd. Scardenia told me to come to her location she would happy to help. Scardenia was very helpful. She helped me locate a unit because Monroe rd did not have a wide enough door for my vehicle. She continued to search and we found the perfect unit on SBlvd. Thank you Scardenia for your professionalism and going an extra mile to help a new Charlotte resident find a storage unit.

Scardenia is the best, will be well taken care of.

Scardenia was such a great help. The process of opening this storage unit was seamfless! She went above and beyond!

Please do NOT do NOT stored your items here. I left my Unit Feb 03, came back Feb 09 & my unit had different lock with half of my storage missing on 10x15 unit, stolen. Do not store your personal stuff here or in any public storage. Insurance or Storage Unit do not wanna be responsible for all the items missing. Month of this with no results. In the process of going the legal route with a lawyer. Their is cameras but they will claim they didn’t see anything & take side with insurance company. No matter how much evidence you submit, insurance won’t care. Insurance is known for not paying claims, google has few testimonies & unresolved cases.

Scardenia was great ! She helped me sooooooooooooooooooo much ! I definitely recommend!

Ms. lamiolo was very professional and help me a lot. Best Customer service never. Monroe Rd

Scardenia was a blessing. I came in at 2 minutes to close and she helped me find and rent a storage unit. She was very patient and professional.

Keilada was fast and to the point

Keilada was very helpful and knows her job well. Thank you.

My business items have been well protected with public storage at 3710 0 Monroe Rd., The Manager Keilada has gone above and beyond every time we needed her. I have rented from many locations This is the best in 5 years. Iam satisfied with customer service from all her employees as well. Best wishes in 2023

Stay Away... .

Thanks Danielle and Keilada

Keilada was so patient and helpful I was tired trying to get payment to work and she waited.

Keilada very courteous a people person two thumbs up

awesome customer service Carol

So far so good. Great unit size for the price I got for sure. My last visit wasnt that friendly thoe cause she was hovering over me and reminding me of all the rules while I was thier unloading my car and trying to get things in order in the unit. But all in all it's been ok

I needed a special type of unit, and Keilada took the time to help me find the perfect one at a nearby location. When I arrived at the next location, the manager was actually on the phone with Keilada... receiving a heads-up about my needs. I felt like the people at Public Storage were really looking out for me. Thank you!

KEILADA WAS AWESOME! EXCEPTIONAL SERVICE EXPERIENCE!

Excellent customer service from your customer service representative!

Public Storage is a great place to store your personal items. You can trust this business. Keilada has great customer service skills. I talked to her about my billing and she made it possible to work in my preference. All the staff that I've talked with are professional. Thanks....

Keilada was friendly and knowledgeable. Office was clean and well lit.

I just moved to charllote this place is a good kne they have the place locked at 9pm witch is fine with me ..they are nice at the front desk amd very helpful..I have d storage units in the past were the unit's leak and poor insulation.....this place is rote down the street from my job ...I tgis place ...

Keilada was a great representative she helped me stop my storage from getting auctioned during a very hard time for me she is a lifesaver thank you!

My credit score has been damaged because this company has issues. They sent out a collection notice to me when I Never took possession of any unit!!!! There was a mix up. Wrong size unit and location. I did not take possession of the unit and asked for a refund/ cancelation. Property management acknowledged and said it would be taken care of that day. She did not. I called customer service and they acknowledged the issue. They said it was fixed. It was not. Horrible service and experience!

Keilada and Scardenia was great helping me with my storage needs. Thank you ladies for your professionalism.

Ashley and Keilada the best we need more workers in the world like them they helped me investigate a contracted job. Their the Best!

Real Professional person

Keilada waa a pleasure to work with and helped me get the unit I needed for my business. MJ

This is my very first time renovating a storage unit and Ms. Keilada was very patient and showed me great hospitality when booking my first unit. Thank you

I have been a customer with Public Storage since January 2012 at which time I had TWO 10X20 units out-of-state that contain my parent's belongings due to a 'forced sell' of my childhood home. In February of 2016 I changed over to ONE 20X20 unit. I have diligently paid on time and even paid 6 months in advance. Public Storage is determined to raise my rent again and I feel they are not treating me with the same respect I give to them. I followed the proper course of action by contacting the Property Manager first who was very willing to help me. She told me a 'Rate Specialist' would be calling me to discuss this but I never got a return call. I called her a second time and was given the same response. Again, no call back. At that point I contacted the District Manager by phone and asked for a return call. No call. I called a second time and still did not receive a call back. I then called the Property Manager once again and asked for a call back from her. No response. Due to a terminal illness I am unable to travel out-of-state to rectify this situation. The belongings inside the unit mean everything to me. Until I'm well enough to vacate this unit I hope Public Storage will work with me. It does not speak well of Public Storage to not communicate with me as I've been a loyal customer for 10 years (almost 11) and would like to continue. I've paid a substantial amount of money over 10 years and feel they are taking advantage of my situation. Sincerely, Carole Marcum (aka Dixie Cup)

Keilada was a terrific help😊😊

What a pleasant visit with Keilada today. I could not get into the gate and she assisted me quickly. We need more like her

Keilada is very hardworking and a great manager

My biggest complain here is how I was tricked. I was told for the 1st month it will only be $30. As soon as I arrived many fees were added including a bs admin fee. Needless to say my total came out to more than 4 times what I was quoted. There were closer and more convenient storage company’s but I chose this one due to the “deal” they had. I was absolutely tricked and now I’m stuck paying way more than I thought at least for the 1st month. There’s no honesty here and be prepared to pay more than what you were quoted. The staff is friendly and the storage itself is satisfactory.

Staff was nice and so helpful. My items were safe the entire duration of my account!

I just love the staff at store 8123 they are so kind and helpful

The manager Carol was very helpful and so nice and really helped me find exactly what I needed

Keilada was great and very helpful

The lady at the front desk was a pleasure. Very nice and pleasant. Was quick and fast at giving me a storage unit!!!!!!!!! SHE IS THE BEST!!!!!!!!!

Needed storage for several months and this place was perfect. Keilada was wonderful and made the move-in and move-out process seamless.

Pay $200 per month and not allowed to use dumpster. Ridiculous

Keilada Was An Excellent Help, She Assisted Me In The Transition Of Me Having The Proper Space For Items That's Needed To Be Stored, From My Store RELOCATION, She DEFINITELY Gave 5 STAR TREATMENT And I'm Very Happy To Met Her Acquaintance, EXCELLENT REPRESENTATIVE Of PROFESSIONALISM, That's The Mark Of Good Customer Service, BECAUSE Of Her We've Chose Public Storage As Our Storage FACILITY

Keilada very awesome helpful she did everything to make it a very great experience for me and just

Keilada was amazing helped me transfer my space

Keilada had a great personality and was very helpful.

I would definitely have to give this location five stars. The reason being is the staff was very helpful, especially Keilada. She was very pleasant and of great assistance!

Keilada was amazing she helped recover my space and found me a locksmith excellent service!!!

Keilada provided awesome customer service and made the process as smooth as possible. Very organized and on top of it. Would definitely recommend!

Keilada was a great help helped me recover my lock thanks for great service and it's so hot 🔥🔥🔥 hard worker

This was a great transitional place for my kids and I. The staff was very helpful.

Keilada was amazing she helped me make my reservation and use online not good with these things she deserves a raise 👏 🙌

Keilada was very friendly and helpful very pleasant

Keilada was great helped us get gate info

Marilyn was awesome nice lady

Marilynn is great!!!

Mrs Keilada was so professional , kind and excellecustomer service . I definitely recommend this public storage on monroe rd.

Keilada is respectful and firm. Her customer service is awesome.

Keilada is a great help when I’m a renter here. She was really helpful and understanding

Keilada was very helpful with my problem. She was very professional and courteous. Great place to rent for your storage needs.

Keila da was super helpful and showed me the unit to make sure I was happy with it.

Great Customer service!!! Keilada was on point!

Keilada helped me we auction unit great property manager

Keilada was great helped me buy some boxes and was a delight today. Excellent property manager!

Keilada she was friendly and nice

Keilada was excellent 👌

Keilada was very helpful and fast.Thanks

Ms. Keilada was understanding and very helpful. Come to Monroe Rd. They have your back. Thank you so much for helping me.

Awesome place! Great customer service

Absolutely great customer service friendly clean and good price. Would definitely recommend

Keilada was so amazing first thing in the morning she helped ease my mind. very professional

Keilada was amazing. She helped me find a space big enough for my needs and helped me through the entire process.

Amazing customer service! There was a mistake with my unit (my fault) but Keilada even stayed after hours to help me out. Will definitely be coming back in the future.

Keilada was extremely helpful, knowledgeable, and professional!

I visited this location due to me moving to charlotte and marland was a great help on getting me the information and answering my questions. Thank you

Marilyn & keilada excellent customer service 👌 👏 👍 😀

Marilynn was very kind and helpful!

Keilada was very helpful this morning, adding a second unit to my account at this location was very easy and quick and she was very nice and Knowledgeable.

Best service

Staff only scheduled to be on-site a few days/wk - and those days are hit-or-miss; however, phone calls are returned (eventually). Well lit and video surveillance appears to be functioning

I forgot the ladies name but she helped me find the perfect unit for what I needed and I’m thankful for her help.

I love the staff here at public storage!! Mr Elias was so helpful and patient. He’s new but shows great true care for your experience. Highly recommend!!

The property is nice. Lacey and Elias were very helpful and nice.

Lacey was great!!! She was very helpful and nice. I would recommend her to everyone

Son lugares muy seguros para guardar cualquier cosa que ya no nos quepa en casa y que no se nos dañe

Carol took care of us and she is amazing nice and friendly. Best experience ever

They got me through this rough time and they are Awsome

I recently moved out and the young lady at this property did an amazing job assisting me; I believe her name was Shatavia. She was very knowledgeable and very helpful. I am beyond satisfied with her service.

Cherese was terrific

Cherese did an awesome job! She is very knowledgeable and friendly. I would recommend this store to anyone needing a unit!

Cherese is always super helpful and nice!

Cherese. Is really nice

I had a great experience with Cherese and her boss today. I have multiple units and one of them wouldn’t open. They were able to take care of my problem immediately! I’m so happy to doing business with Public Storage.

Cherese and kanijah are a awsome team love their professionalism in the office very paitent with their customers can't wait to see this team shine

I was truly disappointed with the customer service that I received. The white girl acted like she didn't want to be there!! I received outstanding customer service at cube storage!!! Unfortunately they didn't have the unit size that I needed. She informed me about public storage because she use to work there. She an absolute dream and I wish that I had the extra money because I would have tipped her because she was kind, considerate and soooo helpful. Boy your company made a mistake letting that girl go!. The District Manager Brenda reached out to me to resolve my issue Thank you Brenda for caring! Customer Service is a special skill only a few can handle. Thanks again! Be blessed.

Thanks for brave woman Cheese who saved us from a snake!

Cherese had Awesome customer service very professional atmosphere

Cheese was great today, saw her out cleaning and she introduced herself as the new Manager. Told me about an app that y’all have and I just downloaded this is going to be great. Thanks for letting me know

Just recently decided to move from the facility I was storing at to this location and the PM has been great! I love this new app they have for gate access 5* without a doubt!

Kanijah was helpful and swift got me out of her quickly and she tried to save me $20!!!! Go kanija!!!

The property manger Lacey was a big help. Although she was on her break sitting in her car she got out to assist ne to help me with my E-rented. Thanks you were a Big Help Lacey

The property manager is very kind and and helpful

Lacey was terrific with her knowledge and customer service! We can use more of that in the world!

Went in to pay a bill the property manager here is so friendly pam i believe her name is, she is always oit on the property cleaning, this property has been ao much cleaner ainve ahe has been, keep up the good work pam... I will remend her to somebody updat: still a great place. Laceys fantastic!

Thanks for the help Lacey I’m glad your such a great worker and please continue to do you best with your customers and I’ll try my best to tell your manager how great you are. Thank you.

The manager Lacey, was very helpful. I store at another facility, but wish it was here. Thanks for your assistance the other day.

Got helped by Ms.Lacy ,she’s very patient and helpful.This the best storage location I’ve ever been to.Excellent customer service!!!!

Thank you for the good and fast service from Cherese. Keep up the good work Thank you

This place is horrible m

Ms Taska is awesome very good customer service skills she was a big help got us settled with a unit in all of 25 mins the extra 5 is cause the system lol but over all awesome

The manager is awesome..the staff sucks.

A clean value, well run. (Later note:): One year after first unit: I'm transferring to a slightly larger one, here, because they humanely run a tight ship. Good value, too. Good people.No hassling.Clean and I trust them, here. Let's keep the courtesy! Good. (Two years later) Wanted some storage and Came Back: GOOD PLACE!!!! (I let down my hair as soon as I got here!!!!) Thank you-all!!!! 'keepin the faith as best I can...

It is often difficult to find someone who truly enjoys giving great customer service but Lacey shows that there are special people out there that want the best outcomes for their customers! She was knowledgeable, considerate and patient with the many questions that I had. I would definitely recommend this public storage and Lacey for future business.

MiKayla is amazing! So nice and gave great service :)

During this difficult time Mikayla gave us ten star service! Kind. Helpful. Friendly. Thank you do much!

Everything was super quick and convenient! Thank you Tisha!

Easy access to the gate. Plenty of room to drive and clean.

Truss was awesome

Trisha was awesome

Markee Great service!!! THANKS

Markee give me amazing customer service thanks

Don't store here- they had a special which caused me to go store here then raised the rent 2 months later- over double! I wrote a email to the owner and instead of responding he made it where I couldn't pay online so he could collect late fees. Very disappointed

Danika gave me great service while making payments

Mikayla was great and a huge help. Very friendly and it was a quick and easy process

Mikayla was very good she help me find the right unit and she did not give up on me. Thanks you so much

Pam was extremely helpful and friendly!

Very very nice lady very nice service I love it ❤️❤️❤️❤️❤️❤️❤️👌

Very knowledgable and friendly front desk staff. The units are kinda old but for storage that is ok.

Excellent customers service. Mrs. Pam served me and was very polite during my whole experience at Public Storage. Glad I chose this location.

08123 vee this please is excellent...love the customers service..Vee was very nice to explain everything in detail...good please

Total professionals Pam the property mgr is amazing and beautiful. Everyone is always smiling and always helpful. It's always a pleasure with Pam, Zack they are total assets to Public Storage.

Came in to pay my bill and the property manager at this location is really good at her job... Thanks pam

Dario Love was very nice & helpful. Also love his customer service would send my family & friends to him. Thank you so much for your help Dario

Accurate good customer service and fast...

You get what you pay for.

I would definitely recommend storing your valuables here at public storage The staff are nice

Had a great experience. Employees were prompt, thorough and made sure I had everything I needed. Plus it was super quick, highly recommend.

Just rented a space thanks pam for making the process a breeze

Dee very nice and helpful for me needing bigger space. Will recommend.

Special thanks to Pam and Ms Dee! Ms Dee went out of her way to make sure I was accommodated when they didn't have my reservation available at the other location. Both of them were very helpful in answering any questions about the facilities and guiding me to the proper resources. Shot out to Pam for letting me clean my Uhaul with her Clorox spray!

The property manager, Pam, was excellent. She called me to remind me of my reservation and also asked if I had all I needed (boxes, lock, etc.) When I arrived the agreement process and viewing the unit only took 15 mins start to finish. Unit was exactly as described.

Ms.Dee 5Star service from a 5Star employee! Will recommend.

Ms. Dee very helpful and very knowledgeable, I would recommend this storage facility to my friends and acquaintances.

Katrina was great!

Ms. Dee is a very professional employee and it was a very friendly atmosphere. Gold stars all around.

Dee was amazing I loved her positive attitude and was an outstanding help. I definitely recommend her to other people.

Ms Dee was very helpful knowledgeable. Will recommend Great service ms. DER

Danika ,She A Very Nice Young Lady Always Smiling Good Customer Service!

Ms Dee was very knowledgeable, Professional with warm and welcome feeling. Would recommend to everyone

Danika provided me exceptional services. She was so friendly and made me feel comfortable and valued my time and money. She is very knowledgeable about units and I feel like I made a great decision with this Storage.

Ms. Dee was very helpful! Great service

Pam was the attendant on duty to assist me with obtaining my storage. Even though her cart was inoperable, she walked me to the unit, showed it to me and gave me the best price possible. She was extremely helpful.

Все хорошо

Ms.Dee great communication skills and positive attitude. Great person to work with

Very friendly and helpful !

Dee was exceptional and great customer service and I love working with her!

Dee was great. Good place to go to

Pam was awesome, she was very helpful and friendly. She answered all my questions and help me to get the right sized unit for my things. She made the reservation process a breeze. I would definitely recommend this location.

Ms. Dee did a wonderful job showing me the storage unit. She answered all questions and was very professional.

Went to rent a space and the property manager pam made my experience quick and easy, great customer service. Thanks for making my visit painless

Great and friendly service

Pam has great customer service, very knowledgeable... thanks

Went into the office to ask about my bill the property manager always have a smile on her face, and the property is so clean thanks pam

Just rented a unit here, Markee he was very polite and patient through the entire process, will be referring family and friends here

Pam was such a big help. So kind and very good at explaining things and helping us find the perfect unit to fit our needs!

Highly recommended. Great serve, good location, very good prices.

Pam was, is and always the best when coming down to renting my space. Will not go anywhere else because of her and I've rented everywhere. Public storage made the best decision hiring her. Thank you Pam. Always been a pleasurable renting experience.

My experience with Public storage was Awesome on July 27th. Danika was the sweetest person and very helpful. She was knowledgeable about the unit cost, size and special offers. My overall experience was Great!

Came in the office to ask question about the size spaces and prices pam and ericka was very helpful thanks ladies.

Good customer service from front desk manager nice work pam

Pam helped me greatly.

I went in to pay a bill and chay was very nice

Pam, the property manager, knows customer service. This was my first visit to any storage facility, and I didn't know what to expect. I arrived about 2:30p on a Saturday, and got in line inside the rental office. Although the place was busy with new customers renting units and existing customers needing other assistance, Pam was not flustered. She maintained a friendly, respectful demeanor with each customer. Signing up for a rental space took about 10 minutes per customer, with Pam moving through the process quickly, while not rushing the customers through any decisions. Signing up was smooth. The size unit I requested was available, and on inspection, it was clean and quite satisfactory. Pam made the entire experience quick and painless.

Went in to ask about the balance on my account tje property manager pam qaa very helpful and friendly. Thanks pam

Stopped in th pay a bill. This location has changed quite a bit. The staff has cleaned it up tremendously. Its always a pleasure working with the staff as they are truly hands on with their customers and their needs. Highly Recommended

I've been renting a space from them for a couple of months, and it's really convenient. The office staff is always incredibly helpful and polite, and the location is very safe and clean.

I entered the location totally clueless as to what my daughter may need to store her belongings. Pam and Shadiqa both were very helpful with helping me to put everything in to perspective. They were able to narrow my choices down to 2 different unit sizes by asking me probing questions to help them determine which units to show me . Although I was undecided at the moment these 2 ladies were very patient went above and beyond to assist me.

Great service!! The whole process was so quick and easy thanks to Pam who assisted me. Extremely reasonable price to size ratio. Also Pam reminded me of some of the packing supplies I need that they offer right at their front office. Highly recommend this particular Public Storage. Thank you Pam!

Would not recommend. Gave verbal 1 month notice of intent to vacate a month ago. Payment is in advance of month due by the 5th. I went in on Monday the 3rd of following month to turn in my lock, and manager on duty refused acceptance of lock and attempted to shake me down for the entire month of rent.

I would just like to say that Tiasia was SO helpful. This was my first time renting a storage unit and she was so clear when explaining everything to me! If you are looking to rent one definitely come talk to Tiasia!

Quick, efficient, and friendly staff made for an easy experience. See Tiasia.

Safe

Shadiqa Barnett connected with me to find out what l needed .Knowledgeable, Prompt, courteous!

I usually don’t post reviews for businesses such as this, but I have to say I had exceptional service here at this public storage location! Super friendly, helpful, and very clear on everything that’s going on bill/date wise. Was super straight forward and pleasurable experience compared to what I’ve been through before to say the least... my girl Shadiqua really was awesome and helped so much!

Tiasia is the best public storage rep u can have from the moment i walked in she greeted me with a smile and welcomed me in thanks fkr the laughs

Very helpful staff!

Pam and tiasia have great cystomer... Their knowledge about this is inpressive I will recommend people to come and rent here

It was my first time renting a storage. The staff helped me get the right storage according to my needs. He gladly drove me and my family to see the storage personally. The process was really easy and fast. Thank you.

Great service by Pam.

Pan and Sherry were fabulous! They were professional, accommodating, and had great attitudes. We came in with a reservation, in which the unit reserved was no longer available. They took the time to listen to our needs, and got us in an even better and accommodating unit than we thought we needed; at a competitive price!!! Thanks Pam and Sherry, we’ll be recommending to our friends! Keep up the great customer service.

can i store my van

Pam was professional and informative with Exceptional Customer Service and Sales Skills.

Pamela and Tierney are great managers very customer service oriented.

The people here were very helpful in setting me up with a short-term storage solution. They answered all questions and went the extra mile to make sure I had what I needed. I recommend this place, and the service was 5-star.

Went to public storage on Monroe road today, the managers at the store was very knowledgeable about the spaces and price of spaces, Pam was so calm and friendly I am coming back to rent from her she is a very beautiful person....

Went to the location just to gather info and was presented with such great customer service I rented the unit earlier than planned. Reps were very knowledgeable of products and services.

I recently went to this location looking to get a storage unit. Danika and Pam were both very informative and offered great customer service. They definitely made one of the worst parts about a move very convenient. Thanks.

Ladies working here are amazing!! They were very nice and friendly and made sure my mother in law got the best deal. Made me feel good that they treated her like they would their family. It was a smooth visit. Tierney was great and and patient. Thanks ladies!

I reserved a unit online 3 days prior to the "move-in" date, did the express check-in online, and spoke with someone on the phone the following day to confirm everything was all set. I showed up 15min early for my move-in time, only to be told they had given my space to someone else earlier that day. Of course it was the last one of that size/price. Then the best they could offer was a smaller space for a much higher price. No thanks. Time wasted. I went elsewhere. Online reservations apparently mean nothing here. Buyer beware.

Tisa was Awesome! I was in and out in no time! Thanks Tisa

Provides great customer service, on Monroe Rd.

Good security, large area

The worker there LaDonna was AMAZING ❤❤ she really knows her stuff very satisfiedddd!!!! I recommend public storage on Monroe road !!

Came in and paid my bill, these ladys at this property is very nice and helpful... will always came back and talk with these ladys at any time.. thanks Pam and donna

Yes people here are so friendly an helpful an luv the smile an Funny friendly

This was the first time I have rented a storage unit and the whole staff made it very easy for move in and move out. Pam and LaDonna in the front office were always very nice . If I need to rent a unit again I will 100% go back to Public Storage!

Walked in to inquire about storage prices.. The young lady at the front desk Pamela i believe was her name was very professional and well knowledge as far as giving me price as well as insurance information. She has a lovely smile and beautiful personality she has truly made my day at public storage a breeze. She is truly an amazing property manager.. Ive truly enjoyed my visit.. Thanks so much 😍😍

LaDonna was very business oriented and inviting. She was knowledgeable about the total experience. She followed up from initial visit.

Thank you LaDonna for your superb customer service. You showed me a great select of storage units.

I come in here to ask questions about the storage unit, Pam was so helpful, she answer all my question with no hesitation, she was smiling and had a very Pleasant attitude...

THIS PLACE HAS GOTTEN BROKEN INTO ALMOST 100 TIMES. That’s what the detective told me after getting robbed. Received no response to my multitude of calls to the district manager. Their cameras cover the dumpster not your property. Gate has been broken for years. This place is literally the worst.

Thomas gave really good customer service, He he explained everything that i need to know with me having to ask any questions he showed me the storages without a problem everything went well I am so happy that I got a chance to do this experience with him and it went by like a breeze I made a really good choice with picking public storage

Pleasant experience

The gate has been down at the property for MONTHS!! MONNNNNTHS!!! So I’m used to sketchy figures being around the property and there being break-ins. I went to my space the other morning and saw a man with his back turned towards me in front of my space. I just knew it was someone sketchy and I was going to have to curse someone out. But as I got closer he turned around and smiled and said Good Morning! He had a public storage shirt and hat and was actually sweeping up some trash! I was shocked! Number 1 - because it wasn’t someone sketchy, and Number 2 because I have never seen anyone cleaning on this property. His name is Will, and I must say I was impressed to not only be greeted with a smile, but also to have trash near my unit picked up by someone other than myself. This is property has its issues! TONS of them! But seeing someone actually trying to make a difference makes it worth it. Makes me feel like I’m not the only one who cares or that my complaints are in vain!

This place has the worst customer service ever. I stopped by to remove my sister's items from storage today. After paying all past due balances the week prior, they would not remove the lock. I had my sister call, who by the way is on 100% bedrest due to a high risk pregnancy. She was told that regardless of the circumstances she had to come up here present her ID. And with an attitude, which I personally viewed, he said I don't make the rules and rolled his eyese!! Do not be fooled by the great rates they offer in the beginning!! They need to go through Customer Service and sensitive training.

Tomorra was very kind and helpful!

Thanks! Friendly staff, easy location. Good price! Would use again to store!

Heather was fantastic!!! Great service!

🕺👌👍They Great!

Heather was great

Eleanor Young ..... is my name and months later I am now reposting about this public storage unit location ..... the service provided in the beginning was aweomse but less than a month later my unit was broken into ..... I believe it was an employee who broke into my unit ...... for whatever reason, a public storage locker was put on my unit however, I was never notified of he breakin, my lock was never found and all hey offered was a free lock. they liked to the insurance company so I can't get insirance money for the items that were stolen from my unit and no one seems to know which employee put the lock on my unit ..... further, when I call to access my account by use of my telephone number, my number was removed from my account ..... I have spoken with Matthew Phillips, who is he district manager and he refuses to find out who broke into my unit. Mr. Hanley has refused to respond to any of my emails and corporate is even harder to contact. Machelle Fuery is correct ....... DO NOT RENT UNITS AT THIS PROPERTY AND YES THE GATE IS STILL BROKEN AND HAS BEEN SO FOR THREE YEARS ...... a police officer told me which means theuhave no interest in providing your valiabvalwith security.

DO NOT DO BUSINESS with the company. I moved into a unit in December. The "Security" Gate has been broken for months. My unit was broken into in February. I moved out today because the gate was still broken. I'd spoken with the property manager, called the District Manager twice with no response. I had prepaid through August 6. I called the corporate office fully expecting a prorated refund and an apology because they had failed to meet the security promised in the contract. I was hung up on. PUBLIC STORAGE is the WORST company in the industry.

Heather was very helpful and professional...

Heather was very helpful in getting me into my storage unit quickly. I made an appointment, saw the unit and reserved it all in about a half hour.

I don't think I've ever had a good experience at this public storage until Heather arrived, she's extremely helpful and always seems to have a smile. She's always so positive and ready to solve any issues you may have. Thanks Heather you are greatly appreciated and I give you10 🌟 and a big 👍

Very nice workers ,helpful ,took care of me

Heather property manager was very helpful. She showed us around and we did not want to check any other place out.

Brenda was Awesome with handling my account. Always polite professional and timely. Thank you.

Thomas was very helpful and friendly! Great service!

Heather was amazing

Ivana has given me one of best experiences in customer service that i havwas ever had before! Great job!

Heather was great! She found me the perfect storage space and completed the paperwork in record time. GREAT customer service!

Awful customer service. After three attempts we STILL didn't get a working gate code. Was assured we would get a working replacement code and could come by after business hours to unload. Upon arrival, multiple customers were stranded at the gate. They offer ZERO after hours support and we were essentially told "tough luck". With numerous options literally next door and down street any other competitor would be a better choice. Still haven't been inside my unit. Would rate a ZERO if I could.

I visited this store to obtain some boxes for an upcoming move, the assistant, Tiana, was very courteous and helpful. She was pleasant and maintained a smile on her face throughout the transaction. Great customer service.

Heather did an amazing job!

I recently went to this property with my girlfriend to find a storage unit that fit our needs for a move we were going through. The Representative Tiana was extremely helpful in helping us chose the correct size and was extremely courtesy with her approach . I would recommend this property to anyone from my experience with Tiana! Once we are moving we will be back to purchase this property .

Shannel was great to work with setting up a new storage unit, friendly and professional. Thanks to staff for working on cleaning up location. Would recommend.

I came in today with a few questions about moving in and I was wondering about supplies. Tiana was very helpful and nice.

Thomas was extremely helpful and took care of all my needs!

Thomas did great and I received great customer service

Shanenel was great. Made my moving transition so easy. She is a great asset to your team. Will always recommend this buisiness🍀

Tiana was very helpful and was able to get us placed quickly. I would definitely recommend this location.

Awesome service, Darlene answered all my questions and made this process easier than imaged... I have had issues with other storage company’s but this experience was a breath of fresh air. Would highly recommend to all

The temporary worker there signed my up under a false contract and sold my stuff at auction after I paid for three months in advance. Do not rent here and Steven Owens the district manager is a joke as is jay Hanley the regional vp. They owe me almost 100k and won’t even call me back. Now I have attorneys involved. They are very crooked when they know your unit has stuff of value, then they can make money on the sale. Very shady crew there. Buyer beware as they are in cahoots with steeling your stuff and selling it.

Darlene was so nice! Cheap, non climate controlled units!

Darlene was extremely helpful and the first month special is awesome!

Darlene was very informative and helpful she deserves a raise

Darlene.

Gloria is the best! She was friendly, fast and efficient when it came to renting me out a storage unit.

Gloria was great. Quick service, no surprises.

They went up on my storage $10:00. and I've had the same space for over a year plus they cut my personal lock plus their lock i paid for and pad lock the unit and i were up to date except $10:00 they raise up, my contract i sign said $79:00 and i paid that for a while, they truly need to replace all my evtra money cause i sign contract

Gloria was great! She took the time to show us the facilities, calmed any doubts that we might have, and explained everything clearly and efficiently.

Great service, thanks Gloria!

Gloria did great customer service. She was polite and great person !!!

Gloria has wonderful customer service, the best I've experienced in awhile! She's professional, friendly, honest, and very helpful. It was an easy, pleasant experience interacting with her this last week. She is an asset to this company. The only complaint with public storage I have is that they do raise the cost of your unit after 6 months, so that is something to be aware of if you are planning to store long-term.

There are some shady people working there. I was told when I rented a unit that I was required to purchase their insurance (even though I already have insurance on my belongings). I found out later it is not mandatory. Not cool to lie to people and cost them extra money. Also they increase the price after 6 months, so beware of that. I won't be going back.

Great service. Gloria drove around with us until we found the right size for our jeep hard top. She was great and highly recommend!

Came to pay my bill wow, Gloria was very helpful and knowledgeable when it comes to helping me savings money. I have been with public storage a long time thats seven years , and it was a delightful geeting to met her . Gloria has great customer services skills she gives to all who I saw her interact with.

Love the service and the people Shonny and Gloria are the best very helpful and warm people.

Gloria was great! Very informative, helpful, kind, and professional.

Amazing customer service!

Alexis did a great job resolving an issue we had with payment. Thank you!

I visited my storage the other day and later received a call from Tai at Public Storage, who works to make sure the facility is secure. Apparently I had left my unit completely open and unlocked, leaning my keys in the ground. Tai secured my unit and followed up with me to be sure I could​ pick up my keys. She was kind and very helpful and didn't even make be feel bad for being such a ding bat. Thank you Tai!

The service was great Tai and lex were Amazing I highly recommend this location best in Charlotte

FRIENDLY AND FUNNY MAKES YOU FEEL AT HOME

The treatment I received was great very nice employee and would recommend yall to anymore, Thanks Alexis

Very helpful, full details, full disclosure, happy people. Thank you Alexis and Taj!

I am a customer in Charlotte NC. Firstly there was a 15$ late fee attached to my account therefore a extra lock was placed on my unit because of non payment. my due date was just a few days away so I felt that was uncalled for. I was frustrated when I entered the facility on Monroe Rd in Charlotte, NC. I advised the ladies at the desk the situation and simply wanted to make a payment and have the locked removed and go about my day. Why it couldn't be that simple? I have no clue. The lady at the desk wearing a bonnet on her head with the public storage cap was very unprofessional. She thought it was amusing that the lock was placed on my unit. After the payment was made she took her sweet time to come outside and drive to the unit. Once we were in the gate I was under the impression that I was following her. She proceeds but is driving rather slowly while talking on her personal cell phone. She then pulls to the side and yells out to me to pull in front of her. We were half way there so I just simply advised her to keep going forward and I told her my unit number. She rolled her eyes and did a deep sigh. By this time I'm even more agitated than when I made my payment. As we get in front of my unit I can hear her on the phone saying "they put a lock on her unit for 15$, I wouldn't have done that to her so she doesn't have to take her attitude out on me" by this time in furious. Like how unprofessional can you be? Not only are you on your personal cell phone while helping a customer but you are also on the phone telling someone my personal business. So we began to go back and forth. And she continues to talk back to me rudely and very disrespectfully. I'm totally amazed that you would hire someone like this who is dealing with the public all day long. She had no care in the world about how I was feeling. You never know what people are going through. Things could have definitely turned for the worse if I would have matched her attitude. Please do something about this young lady. I never want to encounter another experience like this ever. I use Public Storage all the time. I would hate for this to be a reason to stop. The young lady's name was Ty short for Tyshawnia I believe.

Secure. Multiple rows of units that can store anything you want

Thanks Alexis and Brittany for the five star service. Very helpful and courteous

Brittany is extremely professional and knowledgeable of her job. You can not go wrong choosing this public storage! Brittany is the best!

Katie and Brittany were very kind and helpful today!

B" was very pleasant and courteous, and knew all the info I could or would need. I would recommend this place to anyone.

Katie was soooooo awesome! She was very thorough with me as this is my first time renting a storage unit.

Katie and Tiffany are very Curtious and helpful, they are very knowledgeable and sweet, I enjoy going in to pay my storage bill.

Awesome services!!! Extremely hopeful and wonderful staff!

Thanks to Tyi finding the right storage was simple

Furious! Owner decided to do repairs on the gate during business hours & access to units were closed for 5 hours! Entire day ruined trying to get my storage unit cleaned out. Took off from work to do this task also so out of a days worth of work! Do your repairs on you're time & not the customers who are already paying for limited hours of access & who are also paying exorbitant prices for your storage units! Never renting from this place again!

Katie and Tiffany were professional and precise in giving me information about the different size storage units...I enjoyed my experience and will recommend others to this property. ...

Great experience. Highly recommend katie and team at public storage.

Great place Katie and William are very professional great job guys thank you so much!!!!!!!!!

Tiffany and Gloria were a pleasure to work with. They provided a cohesive check-in for my storage unit rental, were quick to answer all questions I posed, and did it all with a friendly demeanor. Thank you!

Tai and Monica were very friendly, courteous, and professional. They assisted with securing my unit during the labor day special. I often utilize public storage. The only reason I gave four stars instead of five stars was because this location was not climate controlled but otherwise affordable to store my house hold goods. I am also new to the Charlotte area and am very appreciative for Monica's help in giving me directions and assisting with other needs. Thank You

Monica and Tai were beyond helpful and so delightful, thank you ladies!!

Kelly was absolutely fantastic I completely recommend her. Great customer service kind. Please give her a promotion

Monica provided excellent customer service today, starting with my initial phone call and continuing throughout until the last document was signed! Great job, Monica!!!

Excellent service, Monica was very helpful and answered all of my questions as I moved in. Thanks so much for a great experience!

Monica provided great customer service. Handled my request within a timely manner

Monica was the best! Explained everything we needed to know perfectly. She was excited and personable about helping us. Great experience.

This storage location was everything you'd expect from any other self-storage facility- convenient, secure and affordable. However, the thing that set it apart from the others was the level of customer service we received when renting our unit. Monica and her team were incredibly helpful and personable throughout our rental experience. I'd definitely recommend this property.

Monica and Aluina are the best. Incredible customer service.

Alvina and Monica were more than pleasant at helping us out - awesome service!

Monica and Alvina provided awesome 5-star service! They were very friendly, informative, and responsive to questions or requests.

Monica, the Property Manager, was very helpful!

Great Service! Monica and Alvina were both so friendly and helpful!

Alvina was a great help to me today

Alvina was helpful with my rental needs. Went through everything thoroughly

I love this location the ppl that work here are friendly Tiffany took my payment today she was a great help

great service - Monica the Property Manager is excellent !

Just rented a space today and worked with Monica. She was very helpful, friendly and professional. I rented here many years ago and she made me glad that I returned. Great job Monica.

Kelly was awesome in helping me with getting a storage unit!

Monica was a delight, friendly and could have talked to her forever. Over the top customer service. Go Monica!!!!

Monica was very helpful with the storage process

Today i had an awesome experience @ public storage on monroe rd, the agent was polite, efficient, professional and concerned. Her name is monica

Monica and Tiffany conducted themselves congenial and professionally. Kudos to them!

Whatever position there is above being a property manager, Monica is best qualified for. She is highly knowledgeable about the entire storage process and made me feel extremely comfortable renting space for the first time. She answered all my questions in a professional manner and even answered questions I was thinking, way before i even asked. Polite, courteous, and did I mention knowledgeable and professional. I think with the skill set she has, she is getting bored with her current position and needs to move up to a more challenging and lucrative position.

Monica had great customer service and very informative.

Jeanette and Monica were extremely friendly and professional!

Tiffany and Monica are quick, thorough and awesome. Great experience renting a unit today!

Monica was ever so helpful and knowledgeable on helping me rectify my credit card issues.She is Most cheerful and treats the customers with a great big smile and an upbeat attitude!

Monica was great she got me the best pricing for what i needed and I recieved a precall to verify if the space was still needed. Super nice ladies in the office.

Monica and Tiffany provided wonderful customer service! They were super helpful, informative and so friendly. I highly recommend using Public Storage for your storage needs.

Tiffany and Monica are awsome thank you for all your help

The District Manager resolved the issues I had on the account. I do appreciate that. Monica did a good job communicating and showing off the unit. Fair price and would consider again.

Quaneisha was awesome, service was quick, and efficient....I recommend PS for any of your storage needs.

Monica was courteous, efficient and professional. She helped with arrangements for drop off of our 1800Packrat container and loaned us a dolly. The facility was clean and secure and competitively priced.

Monica was very courteous, professional, and knowledgeable both of the services that Public Storage provides and also of the packing materials offered. She explained all aspects of the rental agreement very well. This is the second storage unit that I've rented at this location in the past year and both Monica and Quaneisha are always friendly and a delight to work with regarding my storage needs. I would highly recommend this company and Public Storage location.

I feel this office is run efficiently and with great care. I found myself needing service not readily available by the office, but they helped me greatly and i truly believe that the care they gave is about their ability to make sure each potential customer is served whether they use the storage unit or not. Thank you, Quaneisha!!!

Quaneisha, was friendly and efficient, she was a pleasure to work with. Were some folks make things look hard she made everything look easy.

Monica was so helpful when I had a problem with making an online payment. She went over and above to ensure that my needs were fully met and I was satisfied. Thank you, Monica !!

Easy move in and out thanks to monica and kara

I called prior to coming to the location to inquire about services they provided. The staff let me know they had moving supplies, that is just what I needed. When I arrived the next day, the staff was very knowledgeable about the offers and specials. Allison and Monica were more than helpful and even helped me carry my items to the car. I found all my packing items here along with some superb service, I definitely will return her for future needs. Lavondia

Monica has great customer service and she explained everything that I didn't even know about Public Storage she's awesome; thank you Monica.

Quaneisha & Monica were very courteous and friendly, would recommend their awesome service to anyone

Good price for a location near uptown and Independence Freeway - the lowest Public Storage rent in the Charlotte metro area - when I reserved my space a year ago. FYI Rent did increase 15% during my term. Friendly, helpful staff. No problems whatsoever.

Tasha is the best of the best

Great service. Thanks Monica.

Monica has great customer service. Very knowledgeable and she knows what she is talking about. Even though I was only price shopping for Novemeber, she made sure to show me the unit that would work best for my family. I will definitely be renting here. Very clean facility.