Public Storage Self-Storage Units at 10111 Park Road, Charlotte, NC

This place has made a stressful move even worse. The property manager is never on site, doesn’t answer the phone, return messages, and does not show up for meetings. On 7/9 could not access my unit originally assigned because it was locked. On 7/10 Customer service transferred me to another unit and assured that I would not be billed for the original unit - I am continuing to be charged for the original unit (2 total). This has been over a month of back and forth to verify that the unit is vacant - the district manager has done nothing to resolve this issue and the only people who I can speak to (agents) cannot do anything further except send messages to the property and district manager to close out this account. This is beyond ridiculous and a huge waste of my time - they are attempting to charge a late fee for a unit I’ve never been able to access or use. All of the calls and messages are able to be read by all public storage agents and managers and they still can’t seem to get this resolved? Get it together public storage and maybe try to be on site and manage the property - it would save customers a lot of time and frustration. Pictured the locked unit I could not access - looks the exact same every time I go to the property. No one has checked on this.

Jackie was very helpful.

Very helpful

Great facility. Arbitrary review. Jackie the receptionist was amazing!

Hours are listed until 9pm but it’s 5:00 and no one is in the customer service building, doors are locked and no one is answering the phone.

Jackie was able to transfer my unit without any difficulties Thank so much, Great service!!!

Great service

Everything went smoothly with my rental, and everyone was very helpful

Jayda helped me out very well & was so nice & accommodating. She was very detailed & knows her job very well.

Danielle and Jaden were a great help

Everyone helped so much! Angie, Danielle and Jaydah

Thank you Danielle for your assistance Easy process

Danielle provided excellent customer service & found me a great rate for my unit!!

I was helped immediately after walking in. Danielle was working the front desk. She was professional and made the process very easy.

Kim and Danielle are fantastic!!!! Great customer service and a wonderful experience.

I love Kim and Fredo they’re the best

Excellent customer service. Thank you Kim

Kim was very healpful. She helped me get a space when I was in a rush amd at the right size. 5 stars

Excellent customer service given by your property manager Kim. I would highly recommend this location for your storing needs.

Kim will keep you laughing

Kim was very helpful with all my questions and she very nice.

Thanks to Maria to helped me out with my bill , she was patiently and kind trying to fix my issue , I’m glad that I was able to be helped by her , she is tho most kind person

This place has been here for a while, and still the best location for drive up unit access. Sweet blue tooth turnstile gate (like a Rail Road crossing). And most of all, Kim the awesome property manager that handles your needs in seconds.....not hours, and applies all discounts and promotions to make it one of the less expensive options in the Quail/Pineville south Metro. thanks Kim. 5 stars

Kim is the property manager here at Public Storage. I have worked with Kim for 6 months. I have rented three units to accommodate my move to Charlotte. Kim has been so wonderful. She has gone out of her way to help me make this transition. She has been instrumental in helping me make this move. She is very professional and has been willing to help me. I always look forward to seeing her because of her kindness & positive personality.

Excellent, friendly service.

Excellent property, always clean.

Jo is amazing and helped so much! Love her and this location!

Kim at Public Storage is everything you want customer service to be! We had tried to rent a storage place at UHaul but after being told the unit we selected online wasn't available and the only option was a third floor unit we canceled the reservation and went down the street to Public Storage. Kim greeted us, showed us a unit, signed us up and took care of all paperwork and app sign up within a half hour. She made this so easy! Told us to come and see her if we need anything. THANKS KIM!

Your property manager here is the best. Kim is always so polite and cheerful to speak with, she goes above and beyond to make sure the rental process is easy and move in is less stressful.

I met cherese today and she was great with helping me out

Cherese was great today helped me with all my needs with my storage

Cherese give me and my dad wonderful customer service today wow!!!!!

Bait and switch. After filling out all paperwork and given the OK, I went in person to get the code and move things into storage. After charging me almost $200 to park my truck for two weeks they told me I did not qualify for the promotion for a 10x10 storage unit. They could not give a satisfactory reason why not. They wanted another $150 for that. $350 to park a truck and some belongings for less than two weeks. I did everything right - gave them all my info in advance - but they wait until they think you are too deep in the process to switch gears to say the promotion isn't valid. They refused to refund my truck storage in its entirety. I went elsewhere and will fight the $25 they stole from me for their admin fee.

Thank you, you have great customer service skills, we appreciate the patience shown until we figured out what we needed.

Jairo was great helped download the ps app

Jairo is an excellent manager. Was able to fix my problem with my unit and also very polite. Would highly recommend

Jairo was excellent today and spoke Spanish well will recommend

Thank you Jairo awesome service and great customer service thank you

Great service by Jairo today

jairo was great and very polite

(Jairo) Great customer service...

Jairo was great

Jairo is the best! Answered all my questions and was very informative. Definitely recommend to everyone else! This is the only place to go.

Jairo is awesome he was very kind and helpful I would recommend this place

Very profesional, place was clean and organized. Jairo provide great service and answered all my questions.

I had a great experience at this location. A gentleman named Jairo was very helpful and attentive. Great service!

Great service by jairo today. Smooth move in and easy to locate unit

Jairo does great very customer service oriented and helpful

Jairo is a great manager and was able to complete my rental very fast and efficient

Thank you Jairo for your help today awesome guy

Jairo was great today and gave me right side unit. Incredible experience

Jairo was a great help !

We just opened a unit this past week and Jairo was incredible! He was very professional and friendly.

Jairo was great and very kind. Very respectful and helpful with my move in. Would recommend for anybody

Thanks Jairo for your help! You’re are always so pleasant and friendly! 😃

Just had a terrific check in experience with Jairo. He was totally personable and professional. I would definitely recommend this place and him by name. I also met his colleague (on an earlier visit to check out the space) — a woman who works on Saturdays and she was delightful as well. They both went the extra mile showing us the space, helping with the lock etc.

Thank you jairo for making my experience at this location a great one

Jairo gave me great service and clear instructions on how to access my space

Jairo was very helpful when I needed a helping hand in movie in a large piece of glass he did not hesitate to say he would help me. (*This rating is for Jairo only.)

Gracias jairo por tu excelente servicio hoy. Muy amable

Jairo gave me quick service and helpful thank you

Jairo was very helpful! together we found the right spot for parking my trailer. Will definitely be doing business here in the future and recommend to others.

Jairo was very helpful and got me through the system and app quickly and efficiently! Very polite and kind he was! Also the unit was in great condition! Glad I chose this spot again!

Jairo great experience, vacant unit today happy with the service....

Jairo great customer service. ! Great Guy

Great move in experience! Jairo was very helpful and knowledgeable as I moved in.

Jairo was great and very patient. Would recommend

Met with Jairo on move in day. He made the check in process smooth and easy. He answered all questions and concerns that I had. Jairo was very helpful I highly recommend this facility.

Jairo was extremely helpful. I would highly recommend storing from this location. Jairo helped me modify my storage to my needs. Jairo went above and beyond to make sure I left satisfied. 10/10

Jairo was helpful thanks

Jairo provides us with the perfect service every time we come in.

Jairo was helpful today

Jairo was such great help !! 1000% recommend this location ! Everything was fast and super easy.

Jairo was great thank you

Thank you Jairo for your services today. Really appreciate your help

Jairo was awesome. Rental was fast and easy

Jairo took care of me today during auction pick up. Thanks!

Staff nice. Jairo was extremely helpful.

Jairo was a great help in my mini crisis and provided great customer service 5 stars earned

Jairo, thank you so much for your service!

Jairo is literally the best! Moving from another state was a total fiasco but he came though and saved the day. Can’t recommend working with him enough!

Ally and Kairo were helpful today. Thank you both

Jairo thank you for your help

Jairo was amazing with helping us out. Our first unit we reserved was to small and he got us into a larger one with no issues.

Jairo thank you for your service and attention today

It's safe but they need a lot of renovations, it's a bit worrying to drive by a unit with the door missing and one of the buildings had a roof area falling apart. The buildings need some work, but they offered us a really good deal and the place seems secure. So, we're grateful for them. Our unit/building is in good shape!

Jairo was amazing and made the process quick and easy!

Thank you Jairo for your help today

Thank you jairo for your service today

Jairo was awesome today. He helped get a new unit and had great customer sevice

Gracias jairo por tu ayuda

Jairo and Kim did a good job of getting me into a storage unit quickly and efficiently.

Amazing customer service by Jairo.

Jairo is amazing! This location is the best

Jairo is super friendly and went out of his way to help! Great customer service!

Amazing customer service from Jairo, he really helped me in a pinch!!

Thank you Jairo!!

Thank you jairo for your time today

Danika was very friendly and made transaction as smooth as possible. The storage area was secure and clean. Thank you for your help with storing our things!

great service by Jairo very kind .

Excellent service by jairo today and great personality

Jairo was very helpful, Great Customer Service and made the process very easy moving in!

Excellent service by Jairo very friendly and helpful

Great customer service Jairo was very helpful and friendly .the process to rent the unit by appointment was fast and safe he fallows the Covid precautions and safety very well ! Thanks Jairo I decided to change to a climate control unit called Jairo and he helped me to do the transfer

Jairo was very helpful and very knowledgeable.

Excelente servicio. Gracias jairo. Lo recomiendo!!

Thanks jairo for your awesome service and attention to detail. Keep up the great work

Jairo was extremely helpful, showed multiple units and processed the unit reservation quickly.

Great experience. Jairo was very thorough and kind. Would definitely recommend and ask for Jairo. You won't be disappointed.

Jairo helped a lot....great customer service....and reasonable

Thank you Jairo for your help today

Jairo was amazing help! He help select a new unit that fitted my needs and help me sign up. The BEST!!!

Jairo Gracias por tu ayuda hoy

Thank you Jairo for you great service today !!!

Thank you Jairo

Jairo was so nice and the price and customer service was great!!

Thank you jairo

Gracias Jairo por el excelente servicio

Jairo thank you for your help and service will recommend my friends

Danika was great! Thank you so much ❤️

JAIRO GAVE ME EXCELLENT SERVICE TODAY. AND VERY HELPFUL

Jairo has come in as a great new representative that is cleaning things up around here and is very communicative and helpful.

Jairo is the best! He was extremely helpful and made the process super easy.

Jairo and Ally were absolutely fantastic and soooo helpful. Very professional

Jairo did a great job helping us move in and out.

I would like to share that Jairo , Brittany and Rachel have been a wonderful help in my moving in process. Thank you. They have made it easy.

Gracias Jairo por el servicio hoy

Thanks Jairo. Did a great and professional job!

I want to say, and let you know how wonderful it is, during these pandemic days, where everyone is seemingly in fear of each other, to find one of those few people who still shine humanity's goodness onto others, and this place has one of them... Tiara is the main person at this facility, and it is always a pleasure to see her. I went in to pay my bill the other day, not think about the coronavirus, and forgot my mask. Well Tiara, made me feel right at home, with a "no problem" as she handed me a mask. You can see the smile she has underneath the mask in her eyes, and that is a wonderful thing to receive these days.. Tiara is one of those heroes out there, and not only doing her job, but make you feel good about having that short time you had, with her... Great place...

I had a spectacular experience with Jairo I couldn’t have been more pleased dealing with him during the Covid pandemic.

I had some major challenges with this location. After speaking with the District Manager we came an acceptable compromise in exchange for removing my post which I was not able to do so i modified it to a middle of the road review. Thank you ZJ for your help.

Rachel was friendly and very helpful.

Thanks to jairo for his great service today

Thank you jairo

This was my first time renting a storage unit and Danika was most helpful

Customer service is amazing, tiara was the most helpful, nicest, employee i could have asked for

My storage bin was broken into. There are folks living out of their lockers there. I reported it 3 weeks before the breakin . The staff is friendly and considerate though.

Tiara and Rosa are great to work with, VERY customer aware, pleasant and professional

Most affordable garage In the area!!!!

Tiarra was helpful and like the cleanliness of the property

Mrs Tiarra and ms rosa, did they thing and service was GREAT!!! 💯

Tiarra and Rosa are great! So friendly and helpful

I would give stars. Within 1st month our unit was broken into stole all my husbands lawn equipment for his business. We have insurance through them and the location told insurance company they have. O evidence of forced entry after they told me & police no cameras. Wouldn’t cooperate with officer. They put in a work order for our unit. 2 ladies work there saw all what we found that morning. The Pineville police stated they get so many break ins and they are convinced the workers and location may have something to do with the theft. DoNOT RENT HERE

I had a great experience with Tiarra! She worked with my schedule when I couldn’t make my original appointment and was super helpful! She was also very safe about social distancing and letting me know all of my options.

Tiarra and Rosa gave me excellent customer service, absolutely personable and was able too provide me with all the information I needed... #givethemaraise

Tiarra does a good job keeping this property clean. Great worker!

Tiarra is so helpful and professional! She has excellent customer service and is very knowledgeable.

The process was very easy and Rosa and Tiarra were both VERY helpful in helping me rent a storage unit. THANKS so much

Danica was so super and so helpful! Please ask for her for a wonderful customer service experience!!!

I moved my Jayco Jay flight 246bh to this location. Your employee, Dee incorrectly told us to put it in the wrong spot, to which we were called to move it. When I spoke to Brenda, the district manager, she was extremely rude to me and told me that I was talking in hypotheticals and that I can move the trailer on my own time and she was not giving a time limit. She did not address the issue that I had to move it at all, and it took over a week to get into contact with her. I spoke to several managers during this time and did not feel my problem was addressed. The district manager even said that this happens all the time and was completely dismissive of the fact I am 5 hours away not to mention the time it takes to move the trailer. One of the employees I spoke to, Sierra, said the spots were not marked clearly and she asked management before to make the outdoor marking more clear. We were given no map, and were personally driven to the wrong spot.

Tiarra is a great representative for Public Storage, she provides excellent customer service

Awesome customer service from Dee. She was very patient and friendly.

10 Star service from Dee! Thanks for being such a big help on my decisions today.

Great customer service from Ms. Dee! She was a pleasure to my day!

Get better storage quality elsewhere. Your belongings are not safe here. We rented a unit from here because it was affordable and close to home. Unfortunately there is a major security flaw where people in adjacent units can break into yours through the ceiling, which is only drywall. At our unit, someone cut a hole through the ceiling and entered our unit undetected. When we alerted local management, they told us there was nothing they could do and only offered to move us to another unit, with no recognition that this break in is easily repeatable. The national company is unreachable and uninterested in these issues, leaving zero information on what to do in the event of a break in. Spend a bit more money at a company which doesn't cut corners. This is inexcusable.

Great customer service, friendly and helpful to deal with.

Dee goes the extra mile with a nice smile to boot.

Dee is the best service rep. I have had to deal with in a long time

Dee was AMAZING! She was so helpful and knowledge about all products in store. She made this whole process so easy and enjoyable. Thank you so much Dee!!!

Tiarra was very helpful in visit

I highly Recommend!

I reserved a unit online and was told when I got to the storage place that my unit I reserved, was given away because it’s first come, first served! I googled the meaning of what reserved meaning as you obviously don’t know. Reserved: kept specially for a particular purpose or person. Don’t offer reserved units if you are going to false advertise about it! They also tried to do the bait and switch on me which is a crime! Trying to give me another unit same size for more money! I don’t recommend anyone go here ever!

Rosa Bullock is so wonderful !! I referred a friend to public storage that’s moving in town,I sent her to the public storage across the street from my home and she said there was a lady name Rosa in there !and sheTold me Rosa was nothing short of an a amazing lady she laughed,answer all questions she Even broke everything down to me from the price how everything worked with the payments,she was just Awesome so I just wanted to come give her another review and Tell her to keep up the work kudos to Rosa... Thanks for putting a smile on my friends face she said she’s feel comfortable and I just want to say again thank you

After our move back to NC, we were able to immediately get a storage unit at this location. It was a good, issue-free experience while we were there. We recently moved out and Tiarra helped us close our account with speed and professionalism. We highly recommend this location!

5 star customer service from Brittany, always!

The lady at the front desk took me out to show me a couple of different size lockers in the rain. That’s what I call good customer service.

Friendly staff everytime i need their service. Drive-ways are clean no trash just lying around.

Update again: There is zero security here. Walk in gates stay open. There have been recent robberies and they do not have working security cameras and offered zero assistance after breaking and robberies of units. Then they decided to raise our rates again. I have been storing here for 6 months now. On a recent visit, I saw a young man on a moped stick his hand through the gate and push a button to open the gate. I called and they promised to have a manager call me. No reply. I stopped by 2 days later and the manager promised to look into it and call me back. Left another message and still no reply. So now everyone knows you do not need a code to get in. If you need a secure storage place, this is not it. Update 7-23-19, after several visits and phone calls, a regional manager called me to say they have fixed the problem. Just moved from 1 star to 3.

No security. Gate off hinges or not secure. As other reviews indicate, this place is not secure at all. It always has issues. have even found individuals living out of units. Unit was broken into. Received call from office that lock was missing off of unit and they installed one of their own. Got them to take off lock and when opened, found unit robbed. After 3 years , sent email of displeasure of rate increase from 163 to 190 and approx. week later, unit was robbed. Sounds pretty suspicious and police agreed. Plan to vacate as soon as can.

Awesome customer service at this location. I would recommend to anyone needing storage, come here to this location and ask for Brittany.

Good facility

Don't get anything from this place. Unprofessional and will rip you off.

I stopped in to buy packing supplies because my job is moving to a new location. I was made aware of the great promotions on spaces and will be back to rent a 2nd unit at this location for the upcoming transition.

Brittany provided me with great customer service. She was very kind to my child that has autism. She was patient.

No one is ever in the office

Brittany was the person that helped me today. I have used public storage before and that’s why I decided to come back. I’ve always a good experience. Brittany was very nice and helpful.

Tiarra has great customer service! Pleasant experience

Clean facility and grounds

Brittany provides me with great customer service.

Tiarra was very helpful with my storage needs. Good customer service

Brittany was super helpful and Nice! She really made me feel comfortable with storing my stuff here!! I would recommend them to anyone!

Great help from the woman at the front desk.

Thanks for a great experience!

Super nice office people and property

Siobhan was a big help!

The ladies at this location are AMAZING! They were so knowledgeable and provided me with the best customer service I’ve had in a long time. I would definitely recommend.

Tiarra was so helpful in making this an easy process. The company had technology issues and she reacted quickly and continued to apologize on something she could not control. Highly recommend you give this location an opportunity to meet your needs.

Tiarra is the go to person! Helped me find the right storge unit for my needs. Made the process fast and easy as well as very understandable. Great customer service!

Tamika was very kind she helped me get the right size i needed for my first time renting she was very helpful

Thanks for everything! Wonderful experience!

I ended up renting at another Public Storage location but the Manager at this location is the first person I spoke with to answer questions. It is close to where I live now and I am getting ready to move to SC. I couldn't decide if I wanted to store closer to my current home or the one I'm moving into. I did ultimately decide on closer to my new address, thanks to the Manager here, i stopped shopping for prices immediately. She definitely set the tone for the kind of customer service Public Storage offers. Thank you for being so patient and kind during a stressful time!

All my questions answered and storage needs met here at an unbeatable price.

I just moved up to Charlotte yesterday from Jacksonville, FL. I needed a storage unit to temporarily store my things until I find an apartment (currently staying in an Airbnb). Tiarra has helped me through the whole process and today I met her to complete my rental. She was very personable on the phone and even more so in person! Great customer service and I highly recommend this location! Thanks, Tiarra for making the experience so easy during such a stressful move!

Super clean property and secure! 10/10 would recommend.

Friendly staff. Very respectful

Tiarra offered excellent customer service. She was friendly, professional and efficient. The unit and facility were clean. I would recommend this public storage facility.

Great property good customer service dealt with April who was great will recommend others

Friendly staff

Great customer service from Tiarra!

I was so relieved to have Tiarra help me out in finding the right size and price for my needs. She had such an awesome personality that was comforting and loved her compassion to want to help her customers. Great place for your storage needs.

Brittany helped me today. Good customer service with a great smile.

Needed car storage. Tiarra helped me find a storage that would work.

I love this location!! The staff is always pleasant and the property is always clean. What more can you ask for from a storage company?? I'll be sending my friends

great customer service.

I received good customer service with a friendly smile!

Great customer service from Brittany at the front desk. Very nice to deal with during our hectic move.

I had a great experience with Public Storage on Park Road. Initially, I made my reservation with Cymone who was extremely friendly, and efficient. She showed me the storage unit and was a pleasure to work with. When I went back to complete the paperwork and sign the contract, I worked with Shay, who was also very helpful and an absolute pleasure to work with. The staff here has been great, the unit was clean and easily accessible. I would recommend this company and location.

Quick check-in and great customer service.

This facility has great management and I had to come back and edit my review despite having issues when first coming to the facility. I kept my belongings here for about a year and have always had a great experience when using the facility.

Tiarra and April are such a pleasure to do business with. Good customer service

Overall I have no issues. Facility is clean. They did charge me $20 for a lock for my particular unit because it didn't allow a regular lock. I felt this was ridiculous, but I had no other option since they did not have another unit of the size I needed. After I remove my stuff from the unit, I will have a lock that doesn't work for anything else.

Great customer service. Clean facility, secure and well maintained.

Tiarra was the sweetest person. I was going through a stressful time and she made everything easier. She deserves a raise!

The two lovely ladies assisted me in finding the right size unit, but I was not ready to rent unit today. I will definitely be back to rent from this location...

Great place - easy to deal with - delightful onsite sales team. April and Tiarra made the decision to become a customer an easy one. They were knowledgeable, friendly, well spoken and very professional.

Tiara was awesome.Great customer service!Unit was very clean and perfect size!

I just wanna say that I come here to make my payment for another location and these girls in here are always smiling and friendly. Good customer service.

The rep I worked with, Tiarra, was great! She was so nice and helpful! She was so helpful I downloaded Google Maps just to create this review LOL. Seriously, go there if you need a storage unit because she is very knowledgeable and made the process super easy!

Great customer service from April

Tiarra did a fabulous job helping me today with renting 3 storage units. ***** Star Service! Thank you Tiarra

Great customer service!

Friendly staff. Greeted with a smile. Great special on first months rent, got me in the door and I'm so glad I chose to keep my items here. They have good deals on moving supplies too.

Clean building, fast service convenient location

Excellent service. Quality customer service and attentiveness. Answered all questions. Knowledgeable and friendly staff.

Decent facility. Not climate controlled

if you are looking for an out standing District Manager Gary Pellock and onsite Manager Tierra you need to put your belongings in the 10111 Park Rd Site or in the Pineville or south district.Other area Manages should listen to these outstanding employees about how to talk and treat people. I had a few things that i brought up to these highly trained individuals and was very pleased they where very professional and customer oriented. Yes, there were a few things i was concerned about but with there ability, for sight and customer care they made me feel like i was someone special and wanted me to rent from them again and not be an angry customer because they are concerned with making longtime clients. They were the best and did all they could working hard to help the Public Storage team appreciate there customers. Great team and thank you for your help in making me feel like a friend. You are fortunate to have these people working for you and reachable to help with problems if they arise. Sincerely, Norm Whitley Broker/Realtor, NC &SC

Michael and Lisa were very knowledgeable and friendly. They made my experience great and I am looking forward to storing my items here. Great customer service those guys are awesome.

Tiarra was extremely helpful when I called and April showed me around the facility to make sure I found the right size unit for my needs.

I received great customer service. They where very friendly and was willing to make sure that my experience was great. I will be coming back.

April and Tiarra were the best! They helped me get situated with renting a unit that was perfect size for what I needed! They kept me laughing the entire time we were talking and there communication skills are impeccable! Thank you so much.

Tiara, was very helpful and knew everything there is to know about policy, storage availability, unit sizes and explained the storage rental process so I could understand it. She made renting a storage unit a breeze!

I love this store ! It's one girl name Naja Barnes she was the sweetest and helped me with everything in , a fast timely manner i look forward to storing with public storage! I recommend coming to them for my storage needs .

I love the property and its location. I thank Lisa for all her help with finding the best unit for my grandson. I should enjoy my stay.

Second time I've used them and it's quick to register and I started in the same day. Good staff.

Great customer service! Thanks to manager Tiarra! Location is great and I'm another happy customer!

Prices are always going up.

Customer service was great

I have used storage units a few times in the past, and typically it isn't an enjoyable experience. Today Had probably the best customer service I've had anywhere. I met a representative named Jenna who showed me the unit and answered all of my questions. Her positive attitude and easy going conversation was absolutely exceptional. I will ONLY use this location in the future. Thanks!!!!

Professionalism

I will be looking to relocate my belongings at my earliest convenience. Been here for 2 years and my rate has steadily increased but 35$. I go to make a payment today and the website will not allow me to login. I call to make the payment and go through upteen questions to verify to simply make a frigging PAYMENT! Why on gods green earth do they need to know my drivers license number to make a payment? Are there people in large masses attempting to pay someone else's bill? Give me a break! Then the operator says it's a 20 dollar fee to call in the payment. There website is down but they want to change me 20 bucks! Stay away from this company!!!!!!

Because they have great service and good customer service

Great place and nice people to deal with.. Been a long term customer.

Had a great experience here today. The employees (Mike and Jenna) were extremely helpful and made this a very smooth process. Would definitely recommend this place to others!

A potentially stressful process was actually a rather pleasant experience because Monica was so helpful, patient and personable. Each employee I talked to throughout the year was also pleasant and helpful. I received courtesy payment reminders when necessary, which was greatly appreciated! However, the autopay feature eliminated the need for these reminders! No complaints about this Public Storage location. Highly recommended.

Amazing experience! Monica was so helpful and friendly. She made the process much more enjoyable than I thought it would be. Thank you so much!

Monica and Hannah are amazing. Monica did a great job explaining the storage process. I am satisfied with todays service. Thank you so much!

Monica, at the Park Road Extension location is efficient and pleasant to deal with. She recalled I had called a couple of days before. It's so nice to have someone available to answer questions and take payments. Monica is one of your star employees. Give her a bonus for the extra efforts she makes for Public Storage.

This was GREAT! Awesome people. Monica was a sweetheart

because the representative was informative and gave me good info!

Renter beware...Customers are held accountable for the foibles of the company. Apparently, no one communicates with each other within this company unless there is lien involved nor do they listen to their voicemail. My lock was cut do to company error after I was told there was no lien executed and I was left responsible for cost of the replacement. Rather than investigate the issue, the regional manager denied my request and discriminated against me by saying you sure are a mad woman this morning as I explained to him the ruse I experienced with attempting to gain online access i.e. 5 calls to 3 different "800" numbers, 3 calls to local office and 3 online requests. He remarked they did me a favor. Really? By holding me accountable for company error? By not fully addressing a phantom account that is attached to my name? By not listening to voicemails? By charging me extra money?

April and Monica were so helpful and extremely efficient. April made me feel comfortable and confident about the care and security they take with my belongings. Super professional and warm! Thank you!

Monica was Extremely Awesome. She didn't mind my busy children. Wish they had climate controlled storage rooms!!!

Robert Wierzbicki - managers on site are awesome ! Make the process simple and seamless. Had all the paperwork ready , showed me on site and went over what I had to put in there to make sure everything would fit . Personalities are just awesome ! Thanks public storage !

Due to a complication with our bank, the auto pay feature for our account didn't go through. They informed us immediately, and Monica was incredibly helpful and informative with getting everything settled. She provided excellent customer service and made the whole process of settling the payment absolutely painless! Thanks so much, guys!

Helpful and pleasant

Monica is excellent! Helped me get everything situated the way I needed!

Monica is amazing, friendly, helpful, kind. Sorted out a choice of 2 storage units, and chose the one that meets the needs of the movers best. I am so glad I found this place!

Monica was very helpful on the day I came to sign the lease and move things into my new storage. Great customer service.

Very nice service.

I stopped by this location this morning to inquire about pricing on a unit. Yvonne and Monica took the time to show me a couple of units as well help me decide which unit would fit my needs the best. They were extremely friendly and very informative. Regardless of pricing, I will be giving this location my business. I would gladly pay more, knowing that I will receive great service like I did today. Those girls deserve a raise!

My experience at Public Storage on Park Road West first and foremost professional the young ladies behind the counter Monica and Yvonne look up the atmosphere very pleasant and very nice to do business in thank you public storage for having such wonderful people representing your company was very very pleased with my service and with the hospitality that was shown to me thank you very much Duwan Williams

Eric was awesome! They gave me very helpful information and helped me get set for my first unit!

The staff is awesome! I needed special help and I didn't even have to think about it. They did all the work for me!!

Monica and Yvonne are amazing!!! Great customer service :)

Stacy and Monica were very helpful. Stacy got me the unit I needed as well as a lock for it. Very nice people making it an easy choice!

Came in today to look for a storage unit spoke to Monica and Yvonne they gave me wonderful service and all the prices I needed and told them I'll be back in 2 weeks

Have been storing here for a long time and I wanted to thank Monica for always being there to help out with my roof/ceiling problems. Thanks for the great customer service!!!! Monica is the greatest!!!

Monica was very helpful and nice. She helped me with my storage needs. Thank you so much, I will recommend.

Thanks Monica for your assistance this past weekend!

Monica was very professional and friendly. I was in and of the office in no time...... prices a little high

Michaela greeted me with a warm welcome and was eager to answer questions I had about the storage units. She was very knowledgeable about the products and services offered. She should get a raise for being an awesome employee!

Max was an extremely helpful employee. He answered all my questions very well and was very patient with me. He made me feel valued as a customer. Max is the best!

Monica was amazing!!! : )

Easy sign up and great service. Monica made the process painless and friendly.

I went in sceptical, and came out a storage unit renter... Thanks to Max... He was quite thorough and swuashed all my doubts and helped me make a qualified decision based in all the information Max explained to me... Um quite sure I've made the best decision. The location is close by and security

I want to thank Gabby and Monica for great customer service and helping me get my storage with fast service!

Gabby and Monica have very great customer service. As I walked in they greeted me with smiles and were very helpful. I would recommend this location to everyone.

Gabby & Monica are very helpful & wonderful at doing their job. I recieved great service & had a awesome experience with them.

When I went by to ask some questions Max was extremely helpful! I've used a public storage facility before and it was just an "ok" experience, but this guy made me question why anyone would go somewhere else. Thank you!

Courteous and professional. Staff great deal

Great property with amazing staff. Would highly recommend

Had a great experience. You guys rock. Monica is very friendly and Very helpful! !

Gabby and Monica rock! They were very friendly and was able to answer all of my questions. I have rented with public storage in the past and had a great experience and that's why I chose them again. Thanks ladies!

Have been customer for over 25 years and have always been treated with courtesy and respect. Have used moving / storing supplies also for years - again always very pleasant to do business here!

They were super helpful...even in the rain they took me down to the unit to make sure it was the size that we needed. Had everything ready when I got there to make this process very easy.

Gabby was very kind and helpful. I was not looking forward to the stress of this day, especially with all the kids in tow. Gabby offered her expert advice, helping me pick the right size unit. She made the whole process go so much faster than I expected. Convenient Sunday office hours too.

Gabby and Monica were of great service and inviting with a friendly smile.. the process of moving can be overwhelming. But it makes easy when your meet with a conforting smile.

I stopped by recently to inquire about unit prices. Max & Monica were EXTREMELY helpful. They gave a great idea about what size unit i'll need, the packing supplies i'll need, etc. I definitely recommend this place for all your storage needs.

great service! Monica Is awesome

I was very impressed with the service at this location. It was very easy to make reservations online and the customer service at the desk was fantastic. Max was very knowledgeable and extremely helpful.

Monica was such a pleasure to work with. The supplies were a reasonable price and my unit was clean. Overall, a great cost effective experience. I highly recommend.

Monica was a pleasure to work with. This is the second time I have delt with her and both times she was extremely helpful and friendly. Only negative is that their pricing is definitely aimed at attracting new customers, not loyalty to existing ones. Tried to downsize my unit to one half the size but difference in cost was only about 10%, even though my new unit was 50% smaller. However if I cancelled my existing unit and signed up with a new name on the contract it turned into a savings of 50%. So if you rent here be sure to ask for Monica and if you ever plan on downsizing units be sure to have another person to sign for it.

April was able to help our company out with a billing issue. She was very friendly and we filled out the proper paperwork to help our account run with ease. I appreciate her friendly and knowledgeable assistance.

Monica did a great job! Very helpful!!

Thank you Monica and Gabby for making the process of renting a Public Storage unit an "absolute pleasure" today! Very courteous and professional, businesses could learn alot from your examples. I will certainly recommend your location to anyone who needs storage of their items. Thank you once again, will stop by from time to time to say Hey.

Great experience, came in looking for a good storage unit for my mother in law! Loved the lady Monica that helped my mother in law and I was bilingual! That made the whole ordeal so much easier for me to translate to my mother in law. Thank you Monica!

Very helpful....got the job done...greeted me n service was excellent....#tiarra 👍

Tiarra was very helpful and curtious. She was friendly and provided excellent customer servitude. I would recommend this facility

Tiarra was so informative and understanding about my situation about my storage space. She was courteous and friendly.

Tiarra was great! She was extremely helpful and friendly, making the process easy and quick.

April Lowrey provided great customer service. She was helpful and courteous.

Tiarra & Matt are awesome!!!! Thank you for such incredible service

Tamara was very helpful and knowledgeable about prices of the units I really appreciated her help

I called public storage for an inquiry and Tamara was a pleasure to talk to she answered all my questions and was very polite

First time getting a storage unit in a long time. Tamara was exceptional in helping me make my selection. Mostly, she was personal, took her time, helpful, and really thorough about answering all my questions about the contract. She wrote everything down on my packet folder for me, so nothing was left out! When I returned, I needed packing supplies. They were less than my local handy store, and Matt, who works with her was so funny! He was patient and made it a great experience, I have a bad back, so he drove me back to my storage on their golf cart. Public storage got it right with Tamara as their manager of this location, and Matt, who makes coming to the storage unit FUN!

Tiarra was so great! She provided excellent customer service, explained all the conditions very well, and was extremely friendly. I recommend this location to anyone looking for a storage property.

Most times I don't meet folks that are as pleasant and informative as Tamara at Public Storage #08631. She explained to me my options in selecting a storage space. She knows her business!!! I signed up very satisfied and glad that she was placed in my path and made for a very pleasant day. She excels as a representative of Public Storage.

I rented a unit from this location several weeks ago with the help if Matt R. He was very knowledgeable and offered many helpful tips and suggestions. Overall, it was wonderful customer service. You will leave with peace of mind that your possessions and mischief are managed well.

The young lady that help me out.miss Topria lovely young lady. She is great wonderful. Will let other know about this. Office

Great customer care

Staff worked hard to make my storage experience easy!..when it was time to leave, they worked just as hard to make sure my departure was smooth... Great job Tamara and Torria......!!!!!

This facility is very convenient and clean. There's nothing like going to a place of business where you receive great customer service. The representative Torria exemplified outstanding customer service she was very helpful with my questions and concerns. Great customer service is a major plus for any business especially when you're spending your money. My experience at another location of Public storage was not at all great customer service. I was told by the representative, I get off at 5::00 and not a minute after because I have things to do, to me that was very unprofessional and very negative for a place of business. I feel many aspiring representatives can learn from her professionalism to have great outcomes and success within this business.

Torria is a great employee and representative of your company. She took care of everything I needed and quickly. She is professional and courteous and has a wonderful attitude. Five star employee!

The right hand does not know what the left is doing. Lady behind the desk says I have a refund coming after only using the unit for 36 hours while management says I have NO refund. I do NOT play these kind of games with MY MONEY! $98.00 is excessive for 36 hours: They get you coming and going..."First month rent is only $33.00 HOWEVER, they get you on the back door with a [One time Administration of $22.00] SHADY - BAD BUSINESS

I am very satisfied with the service . Me Howard was very nice and good customer service thanks

Just checked in this morning. Howard was very helpful and made the process short and straight forward. I can only hope the move goes as smoothly.

Liz is very friendly and accommodating. I had a billing issue and she took care of it right away. She obviously knows what she's doing and was cheerful while doing so. Nice to deal with someone who seems to enjoy her job and value the clients! A big A+ for customer service.

Excellent experience. Liz and Howard were very helpful! I recommend.

Liz Morris and Howard great people, great location and im glad i came to this location, will definatly refer thanks guys you rock.

Liz did my move in great work

Liz M. was super friendly and took care to make sure everything was right for us! Thanks!

So, at first I gave a good rating because I thought the manager was very helpful and saved me money when I was buying moving boxes because he talked me into one of their packs. What he failed to tell me was that if I didn't use all the boxes I could not exchange them for credit or a refund if I didn't use them all because they were part of the pack. I was stuck with about 3 large boxes and eat medium boxes I couldn't use and about $40 down the drain. I was not happy. Then the district manager called me the next day and very kindly offered to fix the problem. I know the store manager was just doing what he thought was right by following company policy and I can appreciate that. In the end the company did the right thing and I am a happy customer once again.

Came to pay a bill for my uncle and Liz helped me thank you

Came in to pay liz was awesome.

Came to pay my bill last month and this Month and Liz was great help clean location great personality glad to do business with you!!:-D

Easy move in. Liz was very helpful in getting the right storage units

Liz morris was very helpful and very courteous. She is a great asset to your company in my opinion.

Liz morris was really helpful and friendly

Staff is great! Liz was so helpful in making sure I got the right space and covered the whole contract with me completely. Not only is the space location convenient it is also clean. If you need space definitely go see Liz M. in Pineville!

Liz Morris Howard was excellent ! She made me feel much better after she went through with me on making sure I rented the right size unit for my storage needs !

Liz Morris was very knowledgeable about the spaces and helped us find just the right one to fit our needs. Thanks Liz!

Liz M Was a very pleasant and helpful with my needs and questions. She has a wonderful attitude and disposition.

Liz morris provided great customer service, thank you liz

Great experience. Moved recently and came to Public Storage for boxes and moving supplies. Howard was extremely helpful. He was great at helping us pick out exactly what we needed. The store room was clean and well organized which made shopping easy!

Awesome customer service ...Elizabeth was a great help and answered all my questions with courtesy. I recommend this property highly.

Liz M. and Howard were Awesome!!!!

Courtney and Howard do a great job. Stopped by for some boxes and they helped me out. I would recommend them! Awesome sauce!

Howard is fantastic to work with. He is very helpful. He goes the extra mile to make sure you are happy with the service provided. He also will follow up to make sure all is ok. We have been extremely pleased with our service.

Great location. Great service. Howard and the staff are on top of everything. Long term renter and very pleased.

Having recently moved down from Long Island and into a smaller house, I wanted a storage facility I could trust would be safe, clean, and would protect my belongings. The young lady I worked with, Courtney, did a great job of putting my worries at ease and helped me find a unit that fit not only my belongings, but my budget as well.

Courtney definitley went out of her way to answer my questions and take care of what I needed!!!

Howard was awesome!!!!

Amazing. Courtney and Howard are great. Especially courtney. Mario was a wonderful addition to the team. Highly suggest.

Howard did a good job. Customer service was great and I highly recommend to everybody.

Matt R. has been very helpful and efficient during my visit. I think he's doing a wonderful job!