Public Storage Self-Storage Units at 7301 36th Ave N, New Hope, MN
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x8'Online only price$ 42/moSmall 5'x8'
$ 42/mo $55Best Price Label
- Outside unit
5'x8'Online only price$ 48/moSmall 5'x8'
$ 48/mo $64Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 48/moSmall 5'x10'
$ 48/mo $64Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 49/moSmall 5'x10'
$ 49/mo $66Best Price Label
- Outside unit
- Drive-up access
5'x15'Online only price$ 60/moMedium 5'x15'
$ 60/mo $79Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 84/moMedium 10'x10'
$ 84/mo $112Best Price Label
- Outside unit
- Drive-up access
5'x15'Online only price$ 91/moMedium 5'x15'
$ 91/mo $122Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x15'Online only price$ 131/moLarge 10'x15'
$ 131/mo $174Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 137/moLarge 10'x15'
$ 137/mo $182Best Price Label
- Inside unit
- 1st Floor
10'x30'Online only price$ 149/moParking 10'x30'
$ 149/mo $199Best Price Label
- Uncovered parking
10'x20'Online only price$ 196/moLarge 10'x20'
$ 196/mo $261Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x30'Online only price$ 240/moLarge 10'x30'
$ 240/mo $320Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x30'Online only price$ 264/moLarge 10'x30'
$ 264/mo $352Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near New Hope
Resources from the Help Center
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 544)
Mary Rose was very cheerful and helpful. Definitely a good experience.
Mary Rose is a wonderful woman. She is very respectful of everyone and provides professionalism, privacy, and many services to people helping them out in many ways. Thank-you
Mary Rose at the 36th and Nevada location, was such a delight !! She was so helpful, professional, knowledgeable and friendly!!!
Mary Rose customer service is top tier! I am thankful for my experience this morning ☺️ her energy gave me so much energy! I’m actually more excited to move again thank you! I highly recommend
Mary Rose was a great help with all my storage needs. I will definitely be back should I ever need additional storage again. Thank you, Mary Rose!!!!
Mary Rose is a true gem to work with for all your storage needs! She is also “one of a kind” and a very hard worker! Allen was very helpful and attentive to questions or concerns I had about my unit! Both were very helpful and a pleasure to work with!
Mary Rose and Allen were very help during my relocation to robinsdale, they were very straight forward and offered different ways ways to find competitive prices. Trustworthy location and store with adequate security functions.
This is the best storage I have rented. The manager is very kind and knowledgeable. I mistakenly forgot to lock my storage once and she locked it for me and showed me what to do if this happened in the future..thank you for being so kind….
Great manager, great facility and excellent service.
Mary is a wonderful property manager to deal with. The facility is taken care of and the price is affordable.
Mary Rose is amazing and very helpful!
Mary Rose has been a Godsend! Each and every time we had a question or concern, she helped immediately, whole-heartedly and with a smile. Thanks so much for your help!😊
Mary, you are the best! Thank you for letting us out!
Mary Rose had gone above and beyond for me and my family over several years! We appreciate all her help and professionalism. Highly recommend!
Mary Rose is just fabulous! She is very kind and professional!
Scam! Predatory! Started the storage price at about $70 per month. 2 years later they are charging over $200 per month. They count on the fact people won't be able to/ want to move their stuff. They take advantage. I DO NOT RECOMEND!
Mary Rose was totally professional and an awesome individual to work with. The move went very and am very pleased!!
Mary Rose is Awesome
The manager Ms Mary has excellent customer service!!!!! Very knowledgeable and makes sure you have chosen the right unit. I will send customers as well as this is the Storage place for me. Always☺️
Every time I come to this place nobody’s there it says 9 o’clock they open I go to make a big payment and I get there at nine and I leave at 10:30 still nobody should just going somewhere else
Mary Rose is a godsend! She helped make a tough situation manageable and she was very accomodating for my specific needs! Two thumbs WAY up 👍 👍
MARY ROSE is great !I enjoy talking to her. She was informed and answered all my questions.Thank you for her.
Very good location and the staff are professional, friendly and knowledgeable about their business. I am always easy going in there because I know I will be helped with courtesy.
Mary Rose was amazing she always helpful every time I’m at she location. Great service take up extra time to help you get what you need.
The manager is wonderful. She consistently goes above and beyond to be helpful to her customers. She has a smile and is quick to help. I cannot recommend her and this Public Storage location enough.
Mary Rose has been (and continues to be) an amazing manager of this property. She helped me transfer over to a larger unit and get some better pricing from what I had found online. Thank you, Mary Rose, for your hard work and great customer service!
Mary Rose is a delight and I'm so happy I got her help today!
Sister Mary Rose did well for me ; she is a hard working lady. She knows the job well. She speaks to people nice. Therefore she deserves 5 stars.
Mary Rose is such a wonderful, friendly and awesome person to work with and really help keep me up to date about my storage. I totally recommended to anyone who in need a storage unit and Mary Rose will be happy and glad to work with you!
I have enjoyed my time with this location. Mary rose does an awesome job with keeping you updated. I love it there. If I would need to get storage in the future I know where to go. Public Storage 7301 36th Ave new hope.
Mari Rose was great and provided awesome customer service!!
Very simple. I was in and out with great service. I would recommend to anyone considering. Ask for Marry Rose. She can answer all your questions. Thank you
Mary was amazing. She explained the complete process, looked for discounts for me, helped me with the app and made the experience easy. To be able to manage everything on the app....easy.
Great place to rent from. Super easy to work with. Mary Rose worked with me to get my lock even after being late on my move in day. First time renting a storage unit and definitely would recommend. Keep up the good work
Mary rose was very very helpful. Very professional. Good help is hard to find and they have a good one! Thanks!
What wonderful service. I love the manager. She really makes you feel like it's her stuff she's protecting. This location is the best by far even when I'm closer to 3 of them
This is my first time getting a storage Scott was so respectful an helpful!
Mary rose is a big help with any issues Highly recommended
I am very pleased with the service at this storage facility. Mary Rose is always so helpful when I come in.
I had a wonderful experience storing my stuff here. Mary Rose was incredibly kind and helpful. She really went out of her way to make me feel supported through my very stressful moving process. I can't recommend her and this facility enough.
Mary Rose was very helpful with getting my storage unit set up. Good service!
My experience with this storage location has been great, my initial storage was smaller then what I needed Mary Rose helped me get into a larger unit right away, she has been so helpful and even called to ensure my move in went well. Great experience and price.
Really great place, simple and smooth process to get in and out to hold my items. I have 2 garages.
Mary Rose and Lisa have been very helpful in finding me the space I need
Very helpful, very knowledgeable and super nice! Thank u Lisa for helping make a smooth quick transaction!
If I could rate this branch a 6 star rating, I would! Mary was incredibly helpful, flexible, and arranged for us to get the exact storage space we needed at an excellent deal. This is our 3rd PS storage rental and we continue to have consistently positive experiences!
Mary Rose is extremely personable and easy to work with! Recommend this storage facility.
Lisa did great
Easy to use and reasonable rates. The app works great to manage your contract ans access to storage.
Mary Rose is phenomenal. Keeps the place spotless, answers all your questions with a smile, and is super funny and friendly!
Mary Rose had great customer service and was very helpful!
I had to rent a storage unit and Mary Rose was very helpful. Explained everything very clearly. Was happy renting from her. Thank you Mary! :)
Mary Rose has been very helpful and kind to my family when we are there. Always greets us with a smile
We found a home and we are now moving. The sad thing about leaving this amazing site is having to leave Mary Rose. She is attentive, kind, and a great conversationalist. We are going to miss her and her great services so much. Best Storage unit in the twin cities.
Ms. Maryrose is awesome!!! Very Courteous and helpful!!! The best service from public storage employees thus far!!!! 😘
Nice place, good setup. Great customer service and I gotta say Mary Rose is awesome rare to find such great customer service think I just fell in love, thanks Mary Rose!
Mary Rose was really kind and was able to help me get set up with a unit right away. Great customer service!
Mary Rose was very helpful with my reservation and provided great service.
Mary was so helpful, patient and friendly. I did my reservation online and paid online I got stuck in a few spots to make sure everything was completed properly (moving from CO back to MN) So I called Mary. She made sure all was complete. I downloaded the Public App which is awesome. Got to my unit with no issues thanks to Mary!! Thanks again Mary!!
Manager was very helpful, funny, and give me a lot of knowledge on Renting a storage for a company. Thank you and see you soon 👍😅
Mary rose is a 5 start girl
Good experience with Michelle
Mary Rose and Lisa have been wonderful with helping me through a very tough situation. They have been nothing but honest with me about on how to get my name taken off of my account and my sons name put onto the account. Even though I’m in a tough situation they have been nothing but friendly and very educated about their policies. I highly recommend Public Storage in New Hope, MN because these ladies are phenomenal.
Lisa was very Helpful and got me the best deal thank you for your help
Worst manager ever. Had to get a locker under my moms name cuz my id wouldn’t work so I was told that I would still be able to access the gate and my locker but nope that wasn’t the case. The manager lied cuz next thing I know I’m not allowed to access my things in the locker that I’m paying for cuz my mom “legally” owns the locker just cuz her name is on it first even though I was listed as emergency contact like the manager told us to do. Long story short don’t get a locker in some else’s name cuz the manager will lie and say u have access but really I guess u don’t.
Lisa was super helpful!
Move in was smooth, easy and contactless! Whenever I have issues or questions Mary Rose & Lisa are a call away to assist! Thank you!
I was very excited when I met Mary rose, she was very helpful to my wife and I. Keep up the great work.
Mary R. goes above and beyond to help you with all of your storage needs. Affordable,close to home and feels safe storing my things there.
Mary Rose is so helpful. She works hard to get you setup right! Thanks!!!
Nice nice and helpful staff. Mary Is my personal favorite, always a smile on her face. Thanks for great service over the years!
Have been a customer for 3 years now and Mary Rose is ALWAYS so extremely helpful and understanding!! She’s always friendly over the phone and even more so when I’m person! Thank you for your service!
5 stars for the location manager, half star for the main customer service people.
Mary Rose is amazing mangers very nice lady hard wrking always willing to help
Thank you David and Kelly
The faculty was very clean and organized. Mary Rose was very informational, had great hospitality. I was very delighted to get things figured out quickly would definitely recommend this public storage to others.
Mary rose was very helpful there was garbage left in the unit I rented she did not hesitate to grab a broom and dustpan and clean it up before I started loading stuff in there she also answered all my questions with out any problems and walked me threw on how to use everything
Mary rose is the best
Mary Rose has always been very helpful, getting me set up for automatic gate opener on my phone was the latest thing she has helped me through.
Mary Rose is the Best!
One of the best storage places around for service and size of lot. Manager is always helpful, attentive and onsite.
Mary Rose is juat absolutely fantastic! She is very informative, friendly and went above and beyond to assist me. I highly recommend her and thia location!
Mary rose is very helpful with any and all questions I have had.
Mary is the best manager ever! I highly recommend she get a raise.
I wanted to put 1 star but I held back, 2 months ago I was still paying $135 a month. last month the pay stub came in at $177 that's ridiculous. That's why that rating and that's why I left that place
Mary rose is the best always on site she helps me get into my storage and get my payment done always with a good attidute Mary Rose what very helpful lady always willing to help thanks for your help 😗😗😗😗 😗
Mary Rose was the best. Very friendly and provided me great customer service. Excellent all around! Thank you.
Mary Rose how to treat her customers. She is very pleasant and I love her personality. She knows her Business. She get all 10 🌟 from.
Mary Rose made My experience effortless..she has been very helpful and courteous throughout my storage rental
Just a horrible experience!! Get you to rent from them with low rent promotion deals and advertisements only to double your rent the next month. If you have questions they are happy to give you a 1-800 number so nothing can be resolved. The same month they doubled my rate they had a promotion at the same location, same size unit as mine, for less than half of what they raised my rate. If you question the rates going up they all say the same thing, the housing industry and inflation. Or they lie and tell you it's because vacancy is so low. Just scam artist's at work. I would save yourself some time and money and find somewhere else to store your belongings...that's what I'm doing.
Mary Rose, is the best I've seen "ever" when I work with Public Storage. You should stop by her location, as she is exeplairary in all aspects of her service, and curticy to her customers. Go see her, as soon as you can. Tim
I am looking for a storage unit in the area ; made call to Public Storage today and spoke with Mary who was very personable, and answered all my questions very professionally. Thank you.
The service was so nicee, I was helped by Mary Rose. She was very welcoming, greeted me with a friendly tone & got me out of there quick because I was there to pay a bill for my dad. Would definitely rent with them one day.
Very nice manager to work with , definitely goes the extra mile !
I had questions and Lisa had all the answers! Very pleasant and easy to deal with. Thank you Lisa!
Lisa was amazing. She was kind, helpful, and patient with us. Very attentive and gave us all the information we needed. Definitely will be using Public Storage all the time.
Mary Rose is knowledgeable and friendly. Keeps a tight ship, calls me when I'm late.
Mary Rose has been wonderful and incredibly helpful when my sister was moving out of her house. I would highly recommend this public storage with Mary Rose!
Thank you Lisa for the outstanding service. It exceeded my expectations. You are definitely a great asset to Public Storage business.
Mary Rose provided outstanding customer service. She was friendly, fair and informative, telling me a variety of options for cost and cost and convenience.
Great experience! Mary Rose got me checked in effortlessly a couple months ago and then last week when I needed to downsize, she guided me through the best and most affordable options. Once we agreed on a plan she went out of her way to make sure I had what I needed to move from a big unit into a much smaller one. When I was done a couple days later, Lisa was working and I found that Mary Rose had left detailed instructions on my behalf. Even though it was Lisa's first weekend working there, she did a great job and really made sure that all the paperwork was in order and was very pleasant and professional! Most importantly, everyone here made me feel like my business is important to them!
Mary rose is amazing she really knows great customer service
Mary Rose was super nice to me in the move in and move out process plus whenever I saw her on the ground she was always super pleasant this location rocks
Mary Rose is amazing girl! Thanks
Mary Rose is awesome and takes care of her customers well! Very insightful and helpful and keeps the property pleasant to storage with.
Mary Rose is very helpful and kind, is there to answer my questions if there are any and runs a smooth operation. I am happy with my storage unit! ~Sandy Crosby
I used this particular Public Storage for about a year and my experience has been nothing but positive! I no longer needed the storage space and when I called to see how to proceed with moving out, all of my questions were answered and she was so nice! Thanks for everything!
Mary Rose was absolutely wonderful and helpful. Thank you for a great experience.
Sharon was amazing. Very helpful… friendly..great customer service.
We was here at this Public Storage and I was truly happy with the way we was treated. That Mary Rose was an amazing person who you would think that you have known her for years. Her hospitality was as if we was in her home. The best service ever ! I have yo highly recommend this location.. Keep up the good work ! 💞👍
Mary Rose is awesome! She is very knowledgeable and helpful!
Excellent customer! Mary rose will go above and beyond all expectations. Great service
Called and spoke with Mary Rose about some storage options. She was absolutely fantastic!!! Very knowledgeable and outstanding customer service!!! Gave me all the information and options I needed that will help me make an informed decision. If you need storage this is your place!!! Mary Rose is an outstanding employee!!!
Mary Rose is the best. She is friendly, helpful and very knowledgeable. I'd give her more stars if I could. A truly pleasant experience. Thank you.
We were there almost 2 years and had absolutely zero incidents. Access was always easy and convenient. Mary Rose and her team were friendly and accommodating. I’m the event we ever have storage needs again. This is where we will come.
Mary Rose was great to work with
Mary rose was fantastic great place
Back at Public Storage and as usual Mary Rose is awesome. Great place to store your personal property. Mary Rose is great. Keep up the good work. Just ended my rental and will definately rent here again.
I can't say enough about Mary Rose who runs this Public Storage location! She has been extremely helpful and goes the extra mile when it comes to keeping the grounds clean, offering friendly service and answering any and all questions I may have about my unit. Definitely the best experience I've had renting a storage space!
Mary Rose is so helpful
Great management ,, Thank you Mary
Awesome service. More than willing to accommodate. I’d definitely recommend this spot for storage!
Mary Rose has been a great help and very understanding every time I forget my code to my unit (walks through the proper paperwork with a smile). Also there's been no sign of water in my unit at all over the past year
Mary was real nice!! Very helpful!! Always friendly!! Thanks!!
Couldn't ask for a better place to store my things. Mary Rose is AMAZING!! She always greets me with a friendly hello and a smile😊. Not to mention she is always willing to go the extra mile to make sure her customers are completely satisfied. If you visit this Public Storage your guaranteed to leave there with smile.
Mary Rose was such a nice and most helpful person. She answered all our questions for our storage needs. We're 100% happy in our choice. Would recommend to ANYONE.
Mary is so helpful and I felt she really cared about my needs. I highly recommend going to see her if you need affordable storage for any reason!
Mary Rose was very helpful with the move in and move out ! One of the best in the business !!!
Mary was very helpful in setting up my rental and the New Hope Nevada Street facility looks clean and well cared for.
Good services and very convenience I recommend
The service from Mary Rose, the manager, was excellent when I was moving in. She was attentive and covered any and all details and questions I had.
Mary is very informative polite and fun. Store here now!
Mary Rose gave excellent service. Very helpful and friendly!
Mary Rose was so helpful and patient and made sure we had what we needed to haul safely.
Mary is great!!!
Mary Rose is 100% helpful and always so friendly!!! Knows her stuff
Mary Rose and Dorothy are the best! They helped me while I rented a storage unit there. Kinda sad to not need one anymore.
Great service all questions I had got answer and then some. Be sure to ask for Mary Rose she is awesome to work with more places need people like her..
Mary Rose was professional and personable and was easy to reach and very helpful. I'd definitely rent here again.
Mary is the best! Amazing storage facility.
Great place, Mary knows what she’s doing, can recommend the right size unit for you just by asking a couple questions. She also really helped out by making sure I had everything I needed to move my stuff in, thank you for all your help!
Mary rose has been great
Awesome service! Definitely feel safe storing my things here.
Wonderful experience! The woman who runs the place is hands down one of the best examples of customer service I’ve seen!
Where I store my things I love the place
Very easy and covienent. Mary knows her stuff
Being new in Minnesota, and in the states, Mary Rose was super friendly, before even meeting with me she helped me get a better, cheaper deal for parking storage, then she explained all the steps and how everything works. Felt very good about this rental, amazing customer service.
The site manager, Mary Rose is always very helpful, professional, and courteous. The facility is clean and well maintained.
Mary Rose was delightful, efficient, helpful, and professional! Great experience. Storage was easy access and spacious and safe.
My experience with them was awesome
Mary Rose & Dorothy are fantastic. Helped us get into a bigger unit when we had a last minute need to switch. They’ve been great since the beginning getting us setup & getting everything taken care of! Definitely recommend!
Mary Rose has been very helpful to my family during our transition. She is polite, professional, and helpful. Christina S.
Mary Rose greeted me with a smile from start to finish! Even when on the property as she do her runs she always says hello and make sure everything is top notch! I look foward of seeing her everytime I go there. She is a one of a kind customer service you don't see no more. I highly recommend it!
The process of renting my storage unit was super easy. Mary Rose, the Manager was very professional and helpful, taking time to explain the options. She really excelled at finding a great solution. I highly recommend this Public Storage and the exceptional service provided by Mary Rose.
Mary Rose has great service and is very welcoming.
This place was great. Easy to work with, clear guidelines and professional staff. I would have no problem returning if I need the storage space again.
Mary Rose was very kind
Definitely enjoyed working with Mary Rose! Knows her stuff and EXCELLENT customer service!! Will refer others!
Mary Rose knows her business!
Manager was great. I receieved prompt and professional service. Unit was as expected and facility was easily accessible with my vehicle and trailer.
Mary rose was very nice and helpful with getting my unit and helping me vacate my unit i highly recommend this storage place
This woman is awesome 👌🙌👏👏👏 I love her she's the best. Very friendly, professional and thorough. She made me feel welcome the. I was very welcome
Safe and secure is the stuff I hold dear.
Mary Rose was incredibly competent, friendly, and helpful. I have no doubt this will be the perfect place to store my things for a few months.
Mary Rose is so amazing to work with, she is what good service is about- thanks again for all your help
Excellent price. Great service and Mary was great to work with!
Rose is amazing, highly enjoyed her company while I was here.
Mary is very friendly and a pleasure to work with. She is always smiling
Great service can ask for a better public stories
Friendly affordable storage
Mary Rose is very informative and knowledgeable on storage relations. She goes above and beyond to make sure the customer's are happy and satisfied with their storage units. She provides quality customer service in and efficient manner.
This facility is so handy. Mary Rose is a fantastic site manager. She's accommodating and easily accessible. Will be back in the fall.
Good storage and a convenient location. Mary Rose was very helpful and welcoming.
Mary Rose is wonderful, so helpful!!
Mary Rose is the very best!!! Customer Service is the VERY best!!!! I LOVE EVERYTHING ABOUT HER!!!
Mary rose was awesome and very helpful of that should be more stars for her she awesome and she explained everything very well I would recommend her for 10 stars and if I was hiring for employees I would give her a job thank you Mary
Mary Rose was a great and assisted me in finding the best space to fit my needs. I will definitely look for her assistance if I need another space in the future. Overall, I was pleased with my experience!
Great customer service, we outgrew our first space, We requested another unit “close” to our first unit and within hours Mary Rose had us set up in the unit next-door, very convenient!
Mary rose was excellent in helping me get a great deal!
Mary Rose has been someone that has been incredibly helpful to me and my charity The 30-Days Foundation for years along with my own personal items in a separate storage. I am always treated very kindly and promptly and we always have great visits. I love my experience there each time. Mick S.
Mary Rose the office manager is awesome. She is definitely a character, very positive, fun, honest, and personable. She adds a face to this place for sure. Overall this storage place is great. Perfect for close local storage for people in the Robbinsdale, New Hope, and Crystal area. Think school district 281. The 10x20 is very high at the peak as you can see in the pictures. 12 feet high I am guessing. The tin walls are 8 feet high. When you come to rent a space say hi to Mary Rose and tell her Jeff sent you.
There are a lot of storage options.I did some price comparisons and they're about the same as the other local options. I only gave four out of five stars because there isn't always someone in the office.sometimes you'll show up in the middle of the day and there's a sign saying they'll be back in 20 minutes or something. The woman in the office is very kind and helpful.
Mary is amazing, I needed temporary storage for my mothers things, she calculated the amount of stuff I was storing and rented me a storage area that was size appropriate without over charging me. Her customer service is top notch.
Mary Rose is awesome, so friendly and knowledgeable. I had visited several different storage places and was sold on this location after talking to her!
Nice place to rent from. Very nice staff
I went and helped some friends of mine move and Mary was very helpful and nice ...she gave excellent service and got us a unit very fast
Mary Rose was great! Helped me get my storage locker very quick and explain everything easily! Month to month lease which is perfect!
Mary Rose was very helpful and kind. She gave a lot of information about not only Public Storage policies but also gave us some tips on how to store items safely.
Mary Rose Rocks
Best service provided by mary rose. Highly recommended
Mary was extremely helpful and friendly!
Mary Rose was a great help ! Excellent customer service. She rocks 💯
I just wana say that @Public Storage in New Hope , Mary Rose is the best and I highly recommend and appreciate this woman ! Highly recommended !!❤️💯🙏🏽
Mary Rose was great! Quick and easy process she explained everything to me and got me moving things in right away. The place is secured, cleaned, and a reasonable price. Thank you Mary!
Needed to store some items before we sell our house. No long term leases, and a great rate - secure facility with great access. Was moving items into storage within an hour of initiating the reservation. Jim on site got me trained and going right away.
Jim was very helpful
Mary is awesome and has been very helpful however I was confused by the monthly increase and the unneccary late fee. I do wish there was a trash on site we could use but overall I absolutely love the enthusiastic staff.
Mary Rose was extremely helpful. Very informative. Great work
5 stars for Mary Rose, she was very wonderful, and oh soooo helpful with everything, would recommend to all my family and friends.
Mary is very customer service oriented. She thoughorly knows her job and was a pleasure to work with.
Mary Rose is a wonderful person. Beautiful smile and very helpful and caring. You have to meet her to know how wonderful she really is.
Mary Rose was amazing! She saved me money, was very helpful with all my questions; and all the while assisting me with a smile and a funny, warm,friendly personality!
the woman at the front desk (mary rose) was very helpful!
Mary Rose is great!Very personable and accomodating. Great people skills! Was running late and having trouble with website, so she went the exta mile to help get the storage before work Place is clean,well kept.
I love this place these guys are awesome Mary Rose is the best I mean really if you need a place to come come here it's the greatest I love it if I could give her 10 Stars I would
Mary has been very helpful with answering questions. Is very knowledgeable and follows up when she says she is going to. When customers have had issues, she remains calm and polite.Public Storage should be proud to have an employee like Mary Rose.
Mary rose is so helpful and wonderful to do business with!
Jim at Public Storage was very helpful and also very considerate when he helped setup our new account for a storage garage. I would highly recommend Jim and this Public Storage location!
Staff and facilities are all wonderful! Exactly what I needed for my storage needs. Just talk to Mary Rose, she is so helpful!
Jim was great!
Why do you need ins on storage unit? Is there very many flooding in units?
Good, safe place to store stuff
I had a wonderful experience here! Mary Rose was incredibly helpful, making sure I understood everything and had the correct unit for my needs.
Ms. Mary rose is the best! By far had the best experience renting from her for over a year!!
Mary rose was such an awesome help its my 1st time renting a storage unit and she made the process very easy and simple. She is very good at what she does and will do her absolute best to get you the right price for the right amount of space. Thank you
Great experience setting up storage. Mary Rose was extremely friendly and helpful!
Mary Rose was super helpful in getting me set with a storage unit!
The Staff's so nice and caring for customers
Mary Rose is a top notch Property Manager for Public Storage!
I have been a customer at this facility for over 3 years and must say, the staff, (especially Mary Rose) are OUTSTANDING! They have always taken good care of me and the property. 5 Stars!!! Highly recommend!
Mary the manager is one the best in the business... for sure!
I had a very nice experience getting a storage space. The unit was reasonably priced for the size and clean. Mary Rose was very helpful and easy to talk to. I appreciate her help in getting us set for a new storage space.
The staff was super accommodating, very helpful with all the questions i had. The office manager (Mary) made the entire experience of moving so much easier than other storage facilities have in the past. Public Storage is lucky to have her as an employee. She should give classes in customer service .
Vary pleasant storage rental experience.
I loved working with Mary Rose, the manager in the New Hope storage office - She sure knows her business. Best service ever!
Mary rose is the best I love public storage
Mary rose is very great services and she love helping and taking care us thanks you Darrell Pressley
Mary Rose is an excellent manager.She’s was very helpful and nice when I dealt with her.
Mary Rose ia a very pleasant person, always helpful.
Mary Rose is a FIVE STAR GIRL, we absolutely LOVE working with her! Thanks Mary Rose, for your wonderful attitude.
Super nice managers and all my needs have been met so far, in these last 2 years!
I gave this place a five star rating not because it's convenient and in a quiet neighborhood but most of all for the five star customer service I received from Mary Rose, awesome person.
Mary Rose is such an amazing property manager. Very helpful and the property is always clean and welcoming. I would recommend this storage property to others!
Mary Rose was very informed about the options avail to me. Not sure whats in the future but good to know what options i have.
Very helpful and got me into my unit quickly! Thank you
MaryRose is an awesome personality. She brightened our day and made our moving process very easily. I would definitely recommend New Hope Public Storage to anyone looking for a storage facility. And ask for MaryRose when you get there.
Mary Rose is very nice and her customer service is exceptional. I appreciate her concern shown doing my time of lease.
With out a doubt the best Public Storage around Mary Rose is amazing I love coming here because of her thanks a bunch.😊🎶💟
This would be the first time I ever needed a storage. I had no idea I needed a certain type of lock. Thanks to Laquonia one of the workers there, she got me a lock a low price, she also has the BEST customer service very nice lady. I would referr my friends and family here!
I had a great experience. Mary Rose was very knowledgeable, helpful and easy to work with. She made my check in process quick and easy.
Mary Rose has been so helpful! I had to move from a 4 bedroom house into a 2 bedroom apartment. She was so helpful in helping me determine what size space I would need to store things I didn’t have rom for but didn’t want to get rid of. She me whenever I couldn’t figure out how to unlock my storage unit, by walking back with me in the deep snow and sub zero temperatures and helped me clear the ice away from my unit when spring finally came. She is sweet, good natured, funny and always there to help. She deserves a raise!
Mary Rose is very nice and easy going
As other reviewers have said, Mary Rose is wonderful. She worked hard to exactly meet our needs. We needed 2 units of different sizes. She ensured that they were right across from each other to facilitate the unloading and future loading of the moving van. She also gave us the best possible deal on pricing and provided some tips on how to ensure that our property would be safe from damage while in storage. In addition, the rental units themselves were clean and quite usable. Overall, a great experience!
Been using this Public Storage for four years even though I have moved from Golden Valley to Down Town Minneapolis and now I'm over in Columbia Heights. The customer service here is phenomenal and Mary is just wonderful to chat with. I have never once encountered a problem with any employees or with other customers on the lot. In fact, other people using storage here are friendly and courteous. I love the auto pay option and any time there was updates with my account I was given not only an email notification but also a call & I appreciated that. I would recommend this place to friends and family or anyone in the area in need of extra space at a decent rate. Thank you!!!
Mary was so helpful she made me feel very Reassured that my stuff was going to be safely secured she was very helpful as far as explaining everything in the agreement policy and I’d refer anybody to come here for future reference Id give her 1000 stars
Mary rose is incredibly knowledgeable and helpful... I will definitely be back to use this facility...
The woman working in office is so friendly, patient, and understanding. Definitely made my visit there more relaxed.
Mary Rose was so helpful and informative. Such a friendly and nice person, any questions we had she helped us with right away. Definitely recommend.
thank you mary rose for making the process of joining publick storage easy and hassle free
Mary Rose Rocks! Great to work with, did a great job!
Mary Rose was awesome! She squeezed us in even when she was super busy, and found us a great spot for a great price!
Mary Jo rocks!
Mary Rose is wonderful! Had a great experience getting into our new rental, thank you!
Mary Rose was awesome and very helpful. She was very informative and made sure I had everything I needed. Will definitely spread the word!
Mary Rose was excellent, she answered all of our questions thoroughly and was overall a great person and employee😊 Thank you for making our storage experience phenomenal!
Everything went very smoothly. MaryRose even went out in subzero temps to shovel out our storage unit.
is there power to plug in a battery tender?
Made my day in a dark time in my life.
Mary Rose was very helpful and informative. Be happy you have such a good employee in her!
Mary rose rocks!
Mary Rose,she a very nice lady
I experienced excellent customer service from Mary Rose.
Mary is awesome
Mary is great to work with!
thank you so much for the help with my Son's storage issue Mary Rose, fantastic customer service even from miles away! she went above and beyond the call of duty! thank you again, your help was such a blessing!
Excellent customer service! Mary Rose was very helpful and thorough. Highly recommend.
Super service and attention to detail. Mary Rose was able to get us the spot we needed with little notice and is always personable and accommodating. Will use this location again for out storage needs.
I was above and beyond satisfied with the customer service by the lovely Miss mary-rose. I couldn't feel better about the security and safety of my things being store. And I was super wild by the experience thank you very Rose really best
Mary was awesome!
I go here to pay my bill since it's close to my house. Everytime I come here Mary is always very friendly to me and does an excellent job helping me out.
I totally forgot about my monthly payment. I stopped into the New Hope location an hour before close to see if I was able to pay, even though I don’t rent at this location. Carol at the front desk was very friendly and reassured me I am able to pay my bill at any Public Storage location. I appreciate the great customer service. I will be stopping in to make my payment here every month.
Mary Rose Knows Excellent Customer Service !!!!!!
Had a storage unit for approx 10 months, no problems. Easy access and any questions about the unit or anything related was answered by Mary Rose with professionalism and courtesy. Would use their business again in the future if neede.
Mary Rose rocks big time baby!!!!!
Mary Rose Good work
Great service by Mary Rose. Easy 24/7 access.
Very friendly service, fast and convenient!
Sarah was wonderful to work with. Absolutely wonderful to work with!
Mary Rose knows her stuff.
Mary in management was very kind and helpful while using the storage space.
Wow cannot believe the friendliness of staff Mary Rose. Really made us feel welcome and happy to be using there storage. Everything was explained er so well. Thank you.
Mary Rose ROCKS!
Mary Rose really knows her stuff and is awesome!!!
I was rented a storage unit today by a very friendly, kindhearted person (Mary Rose). I thank you very much for help and kindness.
How much does it cost to store a car there?
Mary Rose keeps up an excellent facility. The other renters make it a bit hard to give it a full 5 stars.
I scheduled an appointment to get a unit at this location. When I got out of the car I was greeted by the site manager Mary Rose. She had the biggest smile on her face. Her customer service skills was excellent. She asked me questions in regards to what I was storing because she wanted to make sure I was getting the space I needed. She is very knowledgeable about her property. When it came down to doing the agreement, she was able to break each section down and made sure I understood what I was signing. I really enjoyed my visit with her. I been having a bad week, but her kindness lifted my spirit. I would recommend anyone who needs storage to come see Mary Rose.
Mary Rose rocks!!
Mary Rose was so helpful, Highly recommend this location for good service & helpful information.....Very kind woman!
Mary rose rox. She was able to help me with a misunderstanding upon leaving and she really made the process easy. Thank you for your time and I would recommend this storage to others.
THE BEST OF THE BEST!!! Best service ever provided with mari rose the manager in the storage office. Shes helped me so much probably has to be one of the best employees public storage will ever have. Amazing service shes made my experience the best of the best. Thank you so much !! YOU'RE AMAZING!!!
The entire rental process was efficient and professional. We were able to get set up with online payments and were shown the spot same day. Especially love that the manager is on site. Mary is the best! Highly recommend:)
Very professional and helpful Mary Rose.
Mary is nice,friendly and respectful she help me get a storage easy and fast
This is a great place if you need a storage unit in the New Hope area. Mary Rose is one of the best people I have ever dealt with. If you need a place to store things I would highly recommend this facility. Public storage should consider themselves fortunate to have Mary Rose as a representative and a face to put on the corporate image.
Mary Rose was extremely helpful and professional. She took the time to walk me around to a few different units to figure out what size and location within the facility would be the best for my purposes. You could tell she enjoys what she does, and truly wants her customers to be happy with their experiences at her facility. Thanks for the great service, Mary Rose!
Mary did a great job checking me out, very fast and efficient. When I’m searching for another storage unit I will use them.
Mary Rose made this transaction smooth. Humor always wins in my book. Exceptional customer service!!
Mary Rose is awesome! Everything was easy to get set up! Good people to work with.
Mary Rose is the coolest. Gave us all the info, lots of great advice, and got us in and out with a great deal in good time. Great attitude and customer service!
Mary Rose was a great help and she rocks. Very wonderful cheerful lady☺
Mary Rose made our check in delightful with her wonderful sense of humor and warm hospitality! Public Storage continues to impress us! Thank you!!!
Melissa was helpful
Marry rose is very great to work with! Great customer service!
Mary Rose is kind and very helpful.
How do I make a payment online?
Bad design and complete lack of maintenance. My unit is completely inaccessible due to severe ice build up. Seems to me I am the renter and not responsible to maintain your facility. Would never suggest this or any other Public Storage facility.
Mary rose was wonderful
Mary rose was such a great help to me. She contacted me after putting in a reservation online for a new unit. I already had a small unit that she helped with in the past. she pointed me in the right direction and It was made clear to me that I needed to transfer to a bigger unit. Mary rose gave me the information that helped me to save money. She was wonderful and understanding about everything
Mary Rose is a rockstar!
Thank you married I know I can be intolerable sometimes and indecisive but your patients was very appreciated.On a side note if. You happen to see this post and ever decides to change careers. I know somebody that could use a talented professional like Yourself. Thank again..
OMG I love love love Mary Rose!! She’s kind and helpful every time I rent from you. She is the reason I continue to use Public Storage. She’s a keeper GIVE HER A RAISE!!! ❤️
Was helping a friend move, Mary was incredibly helpful, as always.
mary rose is wonderful very helpful
Mary Rose is the best. very professional best place to store your things.
Mary rose rocks thanks for ur advice on getting my unit rent in on time..
Very helpful and informative.
Mary Really knows her stuff!
The absolute best experience I've had with any storage company... initially we ordered storage with a call center, got a different size garage than we wanted, then system problems forbade us from changing it that day... literally everything went wrong from storage, the moving truck company, to our new house.. but public storage really came through. MaryRose called us when the system was up. found us an amazing unit, in a great location, even bigger than we initially requested (but definitely needed) she went over everything with us, and was extremely pleasant. I will highly reccomend this storage location to everyone!
Mary .... ROCKS ...best service I've ever had..see Mary that's who I deal with...
Office manager is great with helping out with your needs
Mary George is the most wonderful and helpful manager I have ever dealt with at public storage. She was able to get me prices and sizes of storage units that were just perfect for my needs. She's a great chick!!!👍😁
Mary Rose Rocks!
Mary was bomb dot com!!! Appreciate it!!!! 😘
Mary Rose delivered excellent customer service, thank you! I would definitely recommend to others.
Mary rose rocks!
Mary rose was such a great help to me . I had transfered to a bigger unit and it had leaks in the roof . Mary rose gave me a different unit and more time to move my stuff . She was wonderful and understanding about everything .
Don't store anything of value, it may be stolen! No security cameras. We had a set of Audi A3 winter tires stored and they were stolen, no sign of damage to locks that were owned by facility so must have been an inside job. Very disappointing!
Mary Rose was very helpful, I had a wonderful experience
Mary rose is lovely and help full she was explaining perfectly and helpfully she's friendly women I never see she make me so happy I give here 100%
Marry rose is the best costumer serveses Pls rase money for her
Maryrose she is the best employee i have delt with at public save it storage and I think all of your employees should be just like her she's great
Terrible service. Mary Rose was rude and impatient. I made an appointment to come and see the unit before signing the paperwork, and the whole time I felt rushed. I have never rented a storage locker before so I came with questions. Mary Rose would answer too quickly, making it very difficult to keep up with her answers. When I asked her to repeat some of the information, she would answer in a clipped tone. In the middle of one of my questions, the phone rang, and without a second glance at me and without apology, Mary Rose picked up the call to speak to another customer. She made me wait for a few minutes to answer the other customer's questions. I reserved the 5x8 unit, but she kept trying to trying to upgrade the size even though I declined several times. This company requires you buy their cylinder lock as padlocks cannot be used on the doors. The only reason my review isn't one star is because the facility itself looked clean and well kept.
Rachel helped me today at new hope she was very helpful and her customer service skills were great also with finding the best quotes
Mary was great!!
Thank you Mary Rose for the fantastic service
Easy to move in and easy to move out! First of all, Great customer service even when last minute I decided to up grade my unit size. Second, They were wonderful when I paid for 2 months at a time. Lastly, they were patient with me on moving out day, when I lost my key to the unit! I would use them again for long-term storage! They best part was the soothing music in the office.
Came in to get a storage, Mary is the best. She was helpful and helped me find the best deal
Great customers service, Mary Rose was really flexible and very helpful. My first time renting public storage, good place to keep your stuffs. Thanks! !!!!
Mary Rose Rocks! I wish I could give her 15 stars.
Mary Rose was thorough during the rental reservation ensuring I understood expectations and options.
Michelle is amazing, very polite an friendly! She was very helpful.
Mary rose is the best.. Thank You you rock!!!
Affordable and secure
Rita was awesome great place to be. She gave me true statement of how much everything was no hidden cost.
Mary knows her stuff!
Mary Rose is Awesome. She was very helpful witj helping me with all my storage needs.
Very informative. Thank you for your patience
I rented a larger garage a week ago, and so far my rental experience has been very good. The young lady who helped me do my initial paperwork, as well as the property manager had excellent customer service skills, and were very pleasant to work with. The prices are better than average, the facility is clean, and gates and doors are in good working order, and easy to use. Having rented storage from several providers over the last 20 years, based on my initial experience here I would absolutely recommend this facility to others.
Mary was awesome! Thank you for everything!
Great staff and good rates! Mary Rose is so helpful, and had answers to all my questions. Even the dumb ones. Thanks again Mary!
Very nice place to do business with. Will use them next winter.
Michelle is great.. Great customer service
Customer service was great
At was very good
Michelle helped me out of a sticky sutuation and saved me money
Michelle was very kind. My kids loved her.
Michelle was informative and very friendly thank you
Great service from Michelle!
Mary rose was the best
Janice was awesome ,funny and fit our time needs
Janice and Michelle are great at their jobs...wonderful customer service!!!!
Great storage area in a good neighbor for a good price, moving in and out was smooth with no difficulty. Faculty was nice and very supportive. Would recommend to a friend.
Rented unit from Michelle and all services were amazing
Michelle was very alsome
Michelle was fast, thorough and very friendly. It was my pleasure working with her!
Michelle was great with the customer service she provided. She met the need i requested and even gave me a better deal to save money in my pocket! Thx Michelle.
Second time renting here great place thanks to Michelle
Had my stuff at public storage for over 2 years and the service and quality was great. No complaints. Michelle is a wonderful employee and always ready and willing to help me with whatever I needed. If your looking for the best you've found it at public storage. Highly recommend
Love it always helpful and great service best place for storing .
Great place ~ Michelle has been so helpful and honest ~ she made my experience very nice.
Michelle was awesome, really knows her stuff, made my moving experience comforting
Quick easy and proffesional servicio!
Michelle was awesome and quick. She answered all my questions and was very polite. Thank you Michelle!!
Michelle was a great help
I had never rented a storage unit before and Michelle was super friendly, easy going, and able to answer all the weird questions I had. She also helped me figure out what exactly I needed based on what I was putting in the unit and told me about all of the moving/packing stuff they had in case I hadn't thought about it yet. So, I'm very grateful to her for making this quick and easy in the midst of a really stressful time. :)
Michelle was very helpful, service fast and easy!
I had a wonderful experience with this public storage with Michelle she went above and beyond for us. Lol a cart would really help with the storage she deserves a raise with the great customer service 😊😊😊😊😊😊
Alexander was very helpful in getting all forms filled out properly in a quick and professional manner. Also showed the grounds in the rain.
Very professional person. Answered all my questions. Loved it. Michelle was great and so was Nicole.
Very helpful and really appreciated Michelle
Donna is great customer focused person. Humble and effectively taking care of business.
Michelle was great, best customer service in a while.
My mom had rented a unit and Allison was the person who helped us out she was very polite and had made us feel welcomed
She was very professional and nice!
Michelle was a joy she hooked me up with a huge space for the same price
Michelle was very kind and helpful to explain the storage rental process.
Property manager was professional and friendly
Michelle was awsome, she gave me all the information that was needed.
Michlle was the best she helped me alot she walked me through everything and plus they store has everything you need to move
Michelle was awesome customer service was excellent made the process as painless and easy as possible
Great easy & clean
Property manager was excellent. Extremely helpful and friendly.
Very easy to use and convenient. Clean facility. Our items felt safe here. Answered calls and questions promptly. Would totally use this location again!
Michelle is very efficient .
Michelle was awesome . great service.
Great place to rent storage from.
Crystal has EXCELLENT customer service skills. She gave us fabulous assistance and attention-- and on the day before a holiday! She asked about the unit we'd rented and what we would be putting in so that she could make sure we weren't paying too much or trying to work with too little space. In the end, we were in a different unit, but it was exactly right. Thank you so much!
Be warned, only high reviews because they do them for you while you are signing up for your unit. Honestly the worst service I have ever experienced on the very small amount of interactions needed with public storage customer service. I do not recommend this location, try to avoid if possible.
I stopped in to rent a unit and the manager provided EXCELLENT customer service!!!
Michelle was great with her service and explain in detail what is needed.. Thanks much
Great customer services from the Public Storage Manager!
Michelle and Crystal hepled me so much today...Thanx a million!
Crystal was very friendly. I went online one hour prior to closing because I needed to get my things in storage asap and she was able to squeeze me in when she had other customers and I didn't have to wait when I got there. Very nice,clean, and we'll secured facility. I would most definitely recommend to anyone. The service is exceptional.
Michelle was great. Very quick service. Very helpful :)
Staff were great, smiling and informative. Michelle Marie was anazing and made my day!!!
Comprehensive and painless. Great spot, clean and great price. Liked the undivided attention. Let numerous calls go unanswered to continue with me.
Michelle was fantastic! Friendly and extremely accommodating. I would plan to go back to this Public Storage for all my storage needs.
Michele was very helpful curious and respectful
Very courteous & professional. Thanks Michelle
Mary was very helpful . Help us find the right storage and even helped save us a little money !
My father got the greatest service from Michelle at this location and he said if he had to rate her from 1-10 he would have to give her a 15.
Mary and Michelle, have been very helpful in the entire process of renting a space to keep a vehicle for a couple of months. Exceptional customer service and very friendly.
Mary stayed and help during her lunch
Michelle gave me wonderful service she really helped me
Mary was most helpful and got me in and out in a brief time. Very thorough in her explanation and had the supplies I need. Very happy with the storage unit as well. I recommend this service.
Crystal showed us excellent customer service. She was quick and knowledgeable, yet gave us all of the facts and information to make sure we would be satisfied with the space we were selecting. Details like the contract, keys, insurance, and access hours were very clear; she would double check with us to make sure we had no questions or concerns. We were certainly pleased with her service.
All I got to say is Michelle was excellent, love her professionalism she got me in and out in mins thanks a lot!!!
She was Fantastic ! Will Recommend future customers because of her service. Thanks
Very great customer service from Michael he's awesome! Public Storage is the ish..
Michelle was great ! Very friendly and clear. I would recommend her service!!!!
Michelle is just great kind and very helpful
Public Storage is awesome they worked with me through trying times thank you Michelle I appreciate you
Quick, efficient service. worked with Michelle, she was very accommodating! I recommend them, if you need storage.
Michelle was very wonderful,helpful,very thing we need was done right.
I had a great experience with Michelle today at public storage I rate it is five and excellent service
Michelle helped with me find nice unit .wonderful customers service.
Great experience with Michelle. Fast and easy and in a great location.
Michelle gave an excellent presentation on all available units along with satisfactory customer service explained in details leaving customer satisfied and informed
Michelle was awesome.
I really love the way Michelle service was.
Mary was extremely helpful! Would highly recommend to anyone looking for a storage facility to contact her.
Great service from michelle
Michelle has been a great help to me. Always helpful and has all the answers with a smile on her face.
Michelle really helped me out getting in my space as soon as possible during my move
I had good experience here at this fact and Michelle was a great help during my time.
David and his staff are so nice to work with and very professional. Wouldn't store my articles at any other storage facility.
Thanks Michelle for the wonderful service and huge space for my stuff!!!
Michelle was very informed and made the experience easy. Been a satisfied customer for nearly 2 years
Marissa was a great help. Very great customer service.
Michelle was awesome. I was thirty minutes late for my appointment and she was totally awesome about it. She also made sure I had an appropriate size space for my needs.
We had a great experience with Michelle today at public storage New Hope she saved me time and money thank you Michelle!
Michelle was wonderful! !! Made everything easy and fast !!!:) I highly suggest you rent for storage space here and work with her! ♡♡♡ her.Great prices and customer service!
Marissa was amazing, and very thorough with setting me up with my space. Wonderful personality as well!!!
Loved it!! Fast service and Michelle was very helpful!
I really loved the hospitality that was given during my visit and the attendant Michelle was very curtious with helping me.great place ***.
Michelle was awesome! Don't hesitate to store here!
Michelle was very helpful & friendly. I would definitely tell friends about public storage. Thanks Michelle
I am New to Minnesota from Ohio, I came to this Public Storage and Michelle was very helpful!! When ever I needed assistance she was right there.. 😀
Quick and easy. Michelle was lots of help.
Michelle was great! And it was super easy to sign up!
Michelle was awesome! Very professional.
Michelle is very nice and helpful! Great experience!
Great service. . fast in and out. ... Michelle helped me pick the right space for the things I have...
I can say marissa was verry helpful and helped and answered every ?i asked would recommend to any one
Amazing customer service. Michelle, the property manager, was AWESOME!!!! I would definitely recommend this place to anyone!
Just leaving Public Storage, great service!!! Thanks Michelle
Easy and good storage.
Michelle was a great help.
Michelle and the staff are so organized and helpful! Great place!! ;)
Michelle is a rock star! Great service!
Michelle is a very efficient and helpful Great service
Michelle was very helpful and friendly. She made the experience great.
Great service. it was fast, explained well and good customer service. Well done Michelle. Thank a lot for your help.
My experience was very satisfactory! Michelle was very friendly and I just LOVED ridin on the lil gulf cart. Thanks PS Storage!
Easy to locate. Friendly help. Easy paperwork to fill out. Recommend this to anyone who needs a storage location.
Recieved great service
Michelle went the extra mile to deliver friendly and helpful customer service. I had a special situation to release a storage locker to a previous tenant. Michelle was flexible and even phoned me to keep me up-to-date on the process. Thanks!
Avoid at all costs. Terrible experience from beginning to end. Made appointment for move-in. The employee scheduled was running late so someone else from a nearby Public Storage came to fill in. She didn't really know what was going on and was struggling trying to get stuff figured out. Meanwhile, the late employee showed up and was upset with me for being on time. She then sat behind the fill-in and proceeded to fall asleep on the desk! The storage unit was fine (albeit expensive) for the 6 months we were there. Move-out time rolls around and my wife called to turn off auto-pay. The gentleman said that was done and that if we moved out by November 6th, we would just pay the pro-rated amount for those 6 days ($11.73) and not the full month. We moved out on the 5th. We noticed our card had been charged the full amount. We called the store, they said they could do nothing about it and that we should call the district manager, "Dan." We called and left 4 messages over the course of a week with no response. We called the fifth time and he finally answered. Dan told us that we would not be getting our money back because we didn't turn off auto pay and they don't ever reimburse auto pay payments. After a lot of back and forth, Dan finally agreed to refund the money, but only if we would drive to the location (a good distance away since we've now moved) and pay another $25 to get them to refund the money. No one was kind. No one was courteous. Every single person involved with this location acted like we were putting them out and were a major hassle. If you are looking for storage in the area- look up ACE mini storage in Plymouth. We bought a few boxes from them for our move and they were over and above nice. They were accommodating, they have better prices, and the employees aren't sleeping. The owner there said a good portion of their business is from people who use Public Storage and then get burned. Overall- avoid, avoid, avoid. We'll see if they actually refund our money, but either way, the hassle they caused from incompetence is extremely frustrating. And their assumption that we, the customer, are either lying or stupid underlies every conversation.
Michelle was great and very helpful. Thank you!!
Was very polite and helpful, she patiently explained and answered all my questions. Very professional.
Great service, thanks