Charlie a very nice guy
Very professional, easy to talk to
Just overall nice good guy.
Jessica was an amazing help!
Robert, the onsite manager, went above and beyond by staying after hours to show us the storage units and ensure all our questions were answered.
I love this location every employee there is AMAZING!!!!! Give everyone a raise! The space is clean neat and in great area! They accommodate so well! I will be back in the future!
Chris was great. Very helpful. When I need storage again, I will be sure to come back!
Jessica was awesome, she explained the rental process in a way that was easy to understand. Great job Jessica, thank you.
I recently ran into an issue after booking a new storage space through the app, not realizing some of the site-specific limitations beforehand. Chris at the Golden Valley office took the initiative to reach out to me proactively—before I even contacted anyone—and made sure I understood the situation and had the support I needed.
He then worked quickly to troubleshoot options that best fit my specific needs and resolved the issue almost immediately. I can honestly say this was one of the best customer service experiences I’ve had in a very long time—anywhere.
Chris’s professionalism, kindness, and efficiency genuinely changed my perception of the Public Storage brand for the better. I don’t usually write reviews, but if he were on my team, I’d do whatever I could to keep him—because someone like me would be looking to hire him.
Absolutely top-notch service. Thank you, Chris.
Michelle made the process easy
Would be a 1-star rating but corporate fixed the issue; still tempted to give it 2-stars for how egregious the other people invoked tried to treat me leaving my property in limbo for 36 hours but I'm so grateful for this one woman i can't.
There was a leak that cause me to have to transfer my things to another unit (luckily I hadn't moved my stuff in when I noticed) but they didn't inform me to fill out a transfer form before they cancel me previous account therefore unable to transfer. I talked to three people - one on site, one local, one foreign call center rep. who refuse to give me original rate and the two local agent were threatening me to move my stuff or sign to pay $50 more dollar contract and the one not on site gave me a bogus number to his boss.
When I asked the call rep. for a supervisor he claimed they'd tell me the same, but by God's grace, the corporate supervisor fixed the issue that was 36 hrs in limbo within just 5 minutes. She single handedly redeemed 3 stars for this review,I honestly say she single handedly earned them 5-starz it's just those three people had Public Storage in the negative. In these time when customer service is in the trash, I will appreciate and remember her integrity and support forever.
Spoke with a gentle lady at this location and she was very helpful. I didn’t catch her name but she assisted me with basic login instructions and helped me create an account which allowed me to see my access and storage unit. Very helpful. I also spoke with a gentleman whose name I did catch (Mike) and he was also of great service. Much appreciated everyone.
Have to highlight the exceptional service I received from … Chris, thank you! He was able to resolve several issues and did it all with a smile and great attitude!
Great customer service, fast easy and made the process helped me get in and out in no time!
O had a good experience with Michelle at Public Storage you got to me through everything and explained everything to me perfect ,I moved out, I had a good experience while I kept storage there with Michelle.
It was an awesome experience she was very professional very patient
Very pleasant leasing experience with Golden VALLEY public Storage. Michael was professional and very informative . Took his time explaining everything and showing us the units. Would recommend.
Very polite and professional
Excellent service from Michelle!
Michelle was fantastic help me get in and out wasn’t here for a long time I appreciate her courtesy and professional
Michelle is awesome ! very helpful and patient.
Michelle was very helpful. I had many questions since it was my first time renting a storage space. Michelle did a great job explaining the process and guidelines. Gave me peace knowing I chose a good place.
Michelle rocks it! Enjoyable to work with
Michelle helped me and made the process of getting a unit very easy! Would recommend to anyone looking for something quick and easy!
Michelle was so good and helpful to me and I really appreciate her support towards people
Michelle was very helpful
Friendly service, good prices
Michelle was a great help!
Michelle provided great service and awesome and tolerant
Michelle provided excellent service
Forgot my code to get in and Michelle in the office was very helpful and reminding me what it was. Very grateful for that. Also she got a bit of a discount on my monthly rent. Yay! Thank you Michelle
Michelle was great with how she showed me the unit and explaned it very well
Michell was very helpful, Patient, Problem solver
Michelle was super helpful! Thank you!
Very pleasant experience, Michelle was very nice and helpful in getting the right size storage, helping with the whole process and explained everything clearly.
Michelle was very helpful!
Michelle was very patient, and attentive to my need. Her assistance was warm and very welcoming. Thank you for your service.
Very well organized and maintained. Easy to get in, park, do your business, and get out.
Michelle is the best! Highly recommend!
Amazing and prompt service top of line. Michelle was professional and prepared with all of the information I needed to make a smooth transition into the storage unit.
Michelle was helpful and service was fantastic!
The reps were friendly and helpful when I needed to move from one stor a ge place to another.
Very nice and helpful. Also very understanding 😊
Michelle is always on top of her game and provides competent service with a smile.
Thanks Michelle for taking the time to show us the units today. We really appreciate your time and help. You're Awesome!!
Michelle came through like Wonder Woman and saved the day! Thanks for your help!
It is a very nice and convenient location. Michelle at the receptlon desk is very nice and effective at customer service.
I really appreciated renting here at the storage you’ll was very helpful made it really easy for me especially Michelle she is the best🙂
Michelle provided excellent service she was professional and thorough
Michelle was just phenomenal and I just
These people have been just wonderful. We spend alot of time there. It is a 1 and 40 min. Bus ride. Which is not always fun. But it works.
Michelle is FABULOUS!!! She will go out of her way to help you!!!
Michelle helped me quickly find the storage unit that fit my needs. Process was very fast.
Lisa did a fantastic job!!
Lisa was great assisting me
They have good customer service .
Thank you Michelle for your service
I’ve been dealing with Michele for a decade and she has always been super helpful to me and my family!!
Michelle was awesome! Took care of all my needs.
Michelle Truly delivered 5 Star service!
I'm a disabled Minnesota man who rented a storage unit in Golden Valley,MN to store my stuff coming back home from T from Texas. I was shocked they way Lisa greeted me Monday,listened to my issue of not needing the storage unit anymore as well as showing compassion for my situation. Something this world needs more of. She took care of everything. It was the same way when I rented the unit ahead of schedule. Unfortunately I dont remember her name. It was just refreshing to deal with people that good at customer service. I highly recommend Public storage.
Michelle was very helpful.Glad to have trusted them for the last five years
Received 5 star service from Michelle
Was GREAT helping me find the proper storage space needed
Michelle was kind, helpful and wonderful!
I think herr name is Ruth Ann where I 1st set up my storage. She was awesome. I was in such a bad bad mood when I walked in and walked out smiling. That says it ALL
Loved her😍😍😍😍
Michelle was so helpful when we needed to change our space! She clearly knew what she was doing and explained the details clearly to us. Michelle was so kind and went above and beyond to make sure that we were satisfied. We’re looking forward to working with her during our rental period which will likely be for a long time. Thank you Michelle!!
Michelle was very helpful a 2nd time when our bill was not as expected! She investigated the details, had us pay the amount on the receipt and requested a credit, all in only a few minutes! In addition, she was kind enough to forego her lunch break to help us on the spot. It’s so wonderful to work with such a dedicated person; she has customers as her priority!
Michelle was great! We needed to change our storage to another unit and she walked us through every detail and then, even demonstrated how to use the access code using the app! She is awesome!! And we came back a week later and she resolved a payment question we had even after she had punched out for break and punched right back in to help us! Michelle Rocks!
MICHELLE was superb in tour and helping me with the sign up process.
Great service! Thanks Michelle!
Michelle took time to come meet me so I could see the possibilities. Even when it wasn’t her location , she took the extra time! I appreciated her willingness!!
Michelle was very polite and easy to talk with about arranging a payment plan. Thank you 😊💕
Office hours are not full time. Overall a good facility.
Michelle is the nicest worker at public storage on 2300 Winnetka Avenue
She's a great helpful person and I appreciate it thank you
Michelle is such a wonderful Property Manager! She makes me feel special and always reminds me when theirs a problem with my automatic payments . She slices all my problems with my stroke age. She’s awesome!
Michelle is amazing! Stop in and she can inform you of all your storage needs and options!