Public Storage Self-Storage Units at 2300 Winnetka Ave N, Golden Valley, MN

Would be a 1-star rating but corporate fixed the issue; still tempted to give it 2-stars for how egregious the other people invoked tried to treat me leaving my property in limbo for 36 hours but I'm so grateful for this one woman i can't. There was a leak that cause me to have to transfer my things to another unit (luckily I hadn't moved my stuff in when I noticed) but they didn't inform me to fill out a transfer form before they cancel me previous account therefore unable to transfer. I talked to three people - one on site, one local, one foreign call center rep. who refuse to give me original rate and the two local agent were threatening me to move my stuff or sign to pay $50 more dollar contract and the one not on site gave me a bogus number to his boss. When I asked the call rep. for a supervisor he claimed they'd tell me the same, but by God's grace, the corporate supervisor fixed the issue that was 36 hrs in limbo within just 5 minutes. She single handedly redeemed 3 stars for this review,I honestly say she single handedly earned them 5-starz it's just those three people had Public Storage in the negative. In these time when customer service is in the trash, I will appreciate and remember her integrity and support forever.

Spoke with a gentle lady at this location and she was very helpful. I didn’t catch her name but she assisted me with basic login instructions and helped me create an account which allowed me to see my access and storage unit. Very helpful. I also spoke with a gentleman whose name I did catch (Mike) and he was also of great service. Much appreciated everyone.

Have to highlight the exceptional service I received from … Chris, thank you! He was able to resolve several issues and did it all with a smile and great attitude!

Great customer service, fast easy and made the process helped me get in and out in no time!

O had a good experience with Michelle at Public Storage you got to me through everything and explained everything to me perfect ,I moved out, I had a good experience while I kept storage there with Michelle.

It was an awesome experience she was very professional very patient

Katie was fantastic!!

Very pleasant leasing experience with Golden VALLEY public Storage. Michael was professional and very informative . Took his time explaining everything and showing us the units. Would recommend.

Very polite and professional

Excellent service from Michelle!

Michelle was fantastic help me get in and out wasn’t here for a long time I appreciate her courtesy and professional

Michelle is awesome ! very helpful and patient.

Michelle was very helpful. I had many questions since it was my first time renting a storage space. Michelle did a great job explaining the process and guidelines. Gave me peace knowing I chose a good place.

I used the app they have to pay my past due balance. Yes I know I was late, and then I get a call the following Monday saying I owe more money. All the manager did was ask if I wanted talk to the District manager. No both managers are just place holders and not connected to actually fixing my issue of how when I use the app and click pay amount due that it cleared the balance… would not recommend and would recommend Extra Space Storage located on the same street better pricing and management.

Michelle rocks it! Enjoyable to work with

Michelle helped me and made the process of getting a unit very easy! Would recommend to anyone looking for something quick and easy!

Michelle was so good and helpful to me and I really appreciate her support towards people

Friendly and efficient

Michelle was very helpful

Friendly service, good prices

Michelle was a great help!

Michelle was good

Scott was amazing!

Michelle provided great service and awesome and tolerant

Michelle provided excellent service

Forgot my code to get in and Michelle in the office was very helpful and reminding me what it was. Very grateful for that. Also she got a bit of a discount on my monthly rent. Yay! Thank you Michelle

Michelle was awesome!

Michelle was great with how she showed me the unit and explaned it very well

Michell was very helpful, Patient, Problem solver

Michelle was super helpful! Thank you!

Very pleasant experience, Michelle was very nice and helpful in getting the right size storage, helping with the whole process and explained everything clearly.

Michelle was very helpful!

Michelle was very patient, and attentive to my need. Her assistance was warm and very welcoming. Thank you for your service.

Michelle made the process easy

First and foremost you should not have to go to "Get direction" click on the storage until to scroll down to write a review. Why not be able to write a review from the homepage? I have rented here before and we didn't have any issues with the unit but only that the price went up a lot with very little notice. To keep customers, make the prices reasonable, set-up a suggestion box and reply back with their answers. It is convenient to where we live but yet is affordable for the time being. I want to thank the gal at the 10th Ave unit that helped us out while the one on Winnetka is being remodeled. I don't plan on staying a long time, but it's nice to have when someone needs it!

My experience with this place was less than acceptable. During some rain a few months ago there was a huge leak over my unit and a few others. Management knew about this leak and chose not to inform the renters about it. I spoke to the guy who looks like Santa Claus and he confirmed that they had “fixed” the leak but just decided not to say anything about it. Luckily I had enough foresight so get insurance on my unit, but many of my belongings were absolutely destroyed. I would recommend any other storage facility over this one as nobody is on site 90% of the time so you’ll have to call customer service if you have any issues.

Very well organized and maintained. Easy to get in, park, do your business, and get out.

Michelle is the best! Highly recommend!

Amazing and prompt service top of line. Michelle was professional and prepared with all of the information I needed to make a smooth transition into the storage unit.

They raised our rental rates by $40 per month just two months after renting the unit. They lure you in with low pricing and then immediately raise your rates. Shady. Do not rent here.

Michelle was helpful and service was fantastic!

The reps were friendly and helpful when I needed to move from one stor a ge place to another.

Very nice and helpful. Also very understanding 😊

Michelle is always on top of her game and provides competent service with a smile.

Thanks Michelle for taking the time to show us the units today. We really appreciate your time and help. You're Awesome!!

Michelle came through like Wonder Woman and saved the day! Thanks for your help!

It is a very nice and convenient location. Michelle at the receptlon desk is very nice and effective at customer service.

5 star service

I really appreciated renting here at the storage you’ll was very helpful made it really easy for me especially Michelle she is the best🙂

Michelle provided excellent service she was professional and thorough

Michelle was just phenomenal and I just

These people have been just wonderful. We spend alot of time there. It is a 1 and 40 min. Bus ride. Which is not always fun. But it works.

Michelle is FABULOUS!!! She will go out of her way to help you!!!

Michelle helped me quickly find the storage unit that fit my needs. Process was very fast.

Lisa did a fantastic job!!

great service, thank you

Terrible experience.

Lisa was great assisting me

Super and very quick

They have good customer service .

Thank you Michelle for your service

I’ve been dealing with Michele for a decade and she has always been super helpful to me and my family!!

Michelle was awesome! Took care of all my needs.

Person on site showed up late and smelt like alcohol.. other then that Storage unit is clean and in a nice area.. when the person showed up finally they where nice and helped me through what I needed..

Michelle Truly delivered 5 Star service!

I'm a disabled Minnesota man who rented a storage unit in Golden Valley,MN to store my stuff coming back home from T from Texas. I was shocked they way Lisa greeted me Monday,listened to my issue of not needing the storage unit anymore as well as showing compassion for my situation. Something this world needs more of. She took care of everything. It was the same way when I rented the unit ahead of schedule. Unfortunately I dont remember her name. It was just refreshing to deal with people that good at customer service. I highly recommend Public storage.

Michelle was very helpful.Glad to have trusted them for the last five years

Received 5 star service from Michelle

Was GREAT helping me find the proper storage space needed

Lisa was fantastic!!

Michelle was kind, helpful and wonderful!

I think herr name is Ruth Ann where I 1st set up my storage. She was awesome. I was in such a bad bad mood when I walked in and walked out smiling. That says it ALL Loved her😍😍😍😍

Michelle was so helpful when we needed to change our space! She clearly knew what she was doing and explained the details clearly to us. Michelle was so kind and went above and beyond to make sure that we were satisfied. We’re looking forward to working with her during our rental period which will likely be for a long time. Thank you Michelle!! Michelle was very helpful a 2nd time when our bill was not as expected! She investigated the details, had us pay the amount on the receipt and requested a credit, all in only a few minutes! In addition, she was kind enough to forego her lunch break to help us on the spot. It’s so wonderful to work with such a dedicated person; she has customers as her priority!

Michelle was great! We needed to change our storage to another unit and she walked us through every detail and then, even demonstrated how to use the access code using the app! She is awesome!! And we came back a week later and she resolved a payment question we had even after she had punched out for break and punched right back in to help us! Michelle Rocks!

MICHELLE was superb in tour and helping me with the sign up process.

Great service! Thanks Michelle!

Day one, and disappointed so far. Rented an outside unit online. Downloaded the app. Went to the location. Was able to access the facility via app. Storage unit was locked and I had no access. Returned at 9:30am when the office was supposed to be open. It wasn't. Called twice, got voicemail. Still no answer. Guess this won't be my scheduled "move in" date since I work overnight shift and can't wait for someone to get around to answering my call or showing up at the facility. Lift handles on unit door are rusted out and could cause injury if used. The only positive is that the online process was smooth and the app worked to get me inside the fence. Hope it improves soon.

Michelle took time to come meet me so I could see the possibilities. Even when it wasn’t her location , she took the extra time! I appreciated her willingness!!

Michelle was very polite and easy to talk with about arranging a payment plan. Thank you 😊💕

Literally the worst experience of my life from a service perspective. Give your money to any other storage company -- even if you have to travel miles further. Jim is awful, John is awful. Here's my extremely frustrating tale: When my wife and I signed up for this storage location, it was the newly opened 123-Storage. This company and their reps were particularly helpful. They were responsive and professional. The second Public Storage snatched up this company and claimed this property as one of their own, every single KPI a renter would care about about plummeted. There are a lot of complaints re: when Public Storage took over this property -- and there are a lot -- I will cut to the chase because I want to save the time of anyone who might be considering giving this company your money -- don't do it. They do not care about you. Jim, the property manager, lied to my face multiple times. John, the district manager, could not be bothered to call me back on multiple occasions, all while knowing the multitude of issues his company had caused. Story time: Our move out date was February 24th, 2022. Movers were scheduled as such. After loading up our house, our movers showed up to this Public Storage facility at 4pm on the 24th, which is 2+ hours before the office closes, let alone access hours. My code doesn't work. I enter it again -- again, it says "invalid access request." Normally, this isn't an issue since you can just walk into the office and get this fixed. But, office door is locked and lights are off. No one is there. I get it, things happen, but no one was present to help me 2+ hours before the office was supposed to close. I called the main office line: no answer. I called the regional contact number: no answer. I called alternate numbers for Public Storage: no answer. App for customer support: no options. Main customer support line: automated system. Left voicemails each time. It wasn't until I called the main corporate line, posing like I wanted to rent a unit that I could actually talk to a live human being. At this point, this was an hour+ after our movers had arrived so we had already burned $100s. The service rep was less than helpful. She was rude, short, unsympathetic, unhelpful. At this point, we decided to call stop hemorrhaging money and continued with the move. Move finishes and I called this Public Storage location the first thing the next day. No answer. Left another voicemail. Called again a couple hours later; left another voicemail. Rinse and repeat. All day. Then my wife and I drive down to the facility the next day after not being called back for 36+ hours and were still experiencing the same problem. Had to go through the same procedure again: couldn't get a live person on the phone unless we were acting like we were ready to give them money.. after being transferred around, the customer service rep told us that someone was on staff and within the facility and we should have access. But alas, we did not have it. We kept telling the rep that we're stuck and the office door is locked and there's no one in there. She made some calls and then whoa, someone comes to the office door, unlocks it and opens it up, albeit he (who I've come to know as Jim) was wiping sleep out of his eyes -- dude was legit sleeping on the job, I'm convinced of it. Told my story, he said he'd be mad too, I asked him if he was gonna make it right and he said "Yep, you'll hear from me." "Today?" "Yes, I promise." "Jim, do I have your word?" "Yes, you'll hear from me." Never heard from him. Company cost me $600+ in extra moving fees due to their incompetence and lied to my face multiple times. Truly awful and I hope they go out of business. I ended up getting one month comped as a result (as confirmed by online chat (not Jim or John). $59 + no phone calls in place of $600+ in lost moving fees. Hard pass on this company. Never again. Jim will look you in the eyes, lie and then cash your check. Do not give this company your money. The extra moving fees they directly caused totaled more than 10+ months in storage fees.

Office hours are not full time. Overall a good facility.

Michelle is the nicest worker at public storage on 2300 Winnetka Avenue She's a great helpful person and I appreciate it thank you

Michelle is such a wonderful Property Manager! She makes me feel special and always reminds me when theirs a problem with my automatic payments . She slices all my problems with my stroke age. She’s awesome!

Michelle is amazing! Stop in and she can inform you of all your storage needs and options!