I recently got some truly amazing service from Lisa at this Public Storage. She actually cares about the customers and about doing a good job. Rare to find these days. This has been a great overall - very convenient location, always clean, easy access and reasonable prices. Would definitely rent a spot here again.
Lisa was amazing and helpful
The representative that helped me was extremely polite and super helpful. I went to the Winetka location and they were closed and the representative at 169 at Kilmar offered to stay until I got there if I needed help. Luckily I got there in time and he didn’t have to stay late but again he was super helpful and a pleasure to work with.
Lisa provided great service.
Lisa was great! She went above and beyond!
Robert and Lisa were fantastic
Lisa was outstanding and perfect customer service
Lisa, their on-site person was extremely helpful. She filled me in on all the important details and gave me quite a few tips and tricks. Very solid experience so far. Everything has worked as they promised. Would recommend to anyone looking for a simple and hassle free storage location.
Very easy to check in. Lisa was very helpful with all kinds of good info.
Lisa made the check out process extremely easy and was very helpful!
Lisa was very helpful getting setup for my storage- she was friendly and enthusiastic!
Lisa is great! Much appreciated for her help.
Working with Lisa was the best! She bent over backwards to help us find the best unit, even if it wasn’t at her location. Couldn’t ask for a better advocate or better customer service. She’s a credit to Public Storage.
Lisa rocks. Very nice and helpful.
Lisa was amazing, courteous and helpful. An asset to your company!
Great help..Give her the world
Lisa was very helpful in answering all my questions and was very friendly. Thank you!
Lisa was excellent to work with. Even through system oddities, she kept a great attitude. Fantastic!
Omg... Lisa is the best employee, she already help me a lot.
Thanks Lisa, we need more people like you.
Thanks for your service.
Lisa help me at out great
Lisa was amazing! Very informative and super helpful!
Lisa was so helpful in helping me close out my unit.
Lisa made this all super easy to understand, was very personable, and was entirely amenable to a person like me who has never needed to have a space like this before.
Lisa helped me out and was very detailed. She made sure I understood all there is to know of location, office hours etc...I recommend.
Lisa from Plymouth 169 is fabulous. Absolutely the best help I can get.
Lisa is absolutely amazing, such a lovely person and helped answer all my questions and walked me through how to open and lock my storage unit. 10/10 great customer service.
Lisa helped me with replacing my lock. She was awesome and I love her vibes!
Great job by Mick. Thank you!!!
Very helpful and courteous
Great rates, great location, and great service! I had some questions and Lisa helped me sort things out quickly and smoothly!
Lisa was very professional and helpful!
Lisa at the service counter was very helpful and friendly!
Lisa was outstanding! She deserves a raise!
Omgggg Kelly made my night she’s such a sweet spirit person. Has very good personality she deserves a pay raise
Absolutely wonderful customer service! Kelly was so amazing thank you guys!!
Very considerate, very clean and well maintained.
Michelle was really helpful and provide wonderful customer service.
Lisa was absolutely amazing really helped me with reservation difficulty and finding a space.
Michelle was great help! Good communication and assitance.
My review covers 2 separate occasions. Recently, Michelle helped me with checking out for the season. She’s been at PS for a very long time. She made it a smooth transition. Also, she has helped me over the years and I like knowing that she is a constant at PS. She always has the process and policies @ her fingertips. I love PS!
Scott was absolutely stellar! He got answers to my remote access issue and helped implement them with me. Finally, remote access achieved.
He is bright and emanates the most positive energy. He created an uplifting atmosphere.
This is the 3rd storage unit I’ve had at this location. I’ll be back each season!
Evie
Scott was very helpful today with helping me decide on a unit. He was knowledgeable and what moving items I would need. He was helpful and offering to make sure my items are fully protected. Great customer service!!!
Michael was very helpful trying to figure out what size unit I needed. Thanks!!
Michelle is absolutely amazing a godsend I don't know what I would have done without her whoever pays her definitely needs to give her a raise
Michelle was wonderful. Thank you!
Michelle was very helpful
Lisa was Very helpful, highly recommended!
Michelle was very helpful and was able to answer all our questions.
Lisa is very down to earth and realistic about people's expectations. Very understanding and patient. Got a 5x10 unit, no problems at all.
Scott was very helpful and knowledgeable, informed me of things not told to me before and this is my 3rd summer I've used the storage at this location. Overall experience is probably more like 4 stars because there's not always someone in the office.
Jim was a very helpful manager in transferring me to this site. He went above and beyond helping me store my snow plowing equipment. He helped me as there were even bumps in the road with door-size being an issue. I am very grateful to Public Storage for the service Jim provided
Michelle helped me out super quick
Although I had a unit for little over a week, Mary Rose was very professional and helped me on my moving in and moving out process. If I ever need storage again, I will definitely be using this public storage again. 10/10 customer service.
Thank you, Mary Rose!! You made my day. You clearly know your stuff and you made sure I got the best deal and received the best service - Even though my "appoinrment" and rate were lost in time and space. I was ready to walk away and now, I would absolutely recommend Publuc Storage to anyone looking.
Scott was very personable and helpful.
Mary Rose was fantastic! Been here since 2017 amd had some issues but she took care of everything in a few minutes. Thanks so much!
Customer service is top notch. I had some concerns when I wrote my 1st review; 2 different people from the business reached out to me to address my concerns. Customer service has taken a serious decline in today's society; It was very refreshing to have someone take the time to explain & ease my concerns.
Using this Public Storage location was so easy and convenient. Every single employee with whom I interacted was so helpful and efficient, they provided outstanding customer service! The app and website made it really easy too.