Public Storage Self-Storage Units at 6855 Hedge Lane Terrace, Shawnee, KS

Alexis was very helpful getting me set up with a storage unit, and Brandon was awesome for telling me about the special! Both were helpful getting the special promotion to work when it was not working quite right online.

Staff is amazing! Very polite & helpful. The gentleman who helped get us all setup with our first storage unit is what made us come back. The roads in the storage facility have a steep slop for drainage so your unit shouldn't flood but does make getting heavy or large items transferred into the unit a little challenging. But once you know you make the needed adjustments & plan ahead for the next time.

Nancy was very informative and kind!

Brandon did a great job!

Nancy is the absolute best! She was so helpful and polite.

Great place, but saw a lot of hornets last time I was there

Nancy was just amazing, she explained it all.

On-Site Manager, Brandon, was very helpful and made the process easy. Tidy location

Nancy in the office is the best. So helpful and thorough.

It's a ok place it's ready weird how it's set up because it's on a down hill so everything is slanted. I got ride if a star because they are upping the price of a storage the size of a small bathroom (about 5 x 10). To $80 a month which I think to way to high for what they are offering.

Awesome registration and move in. Nancy is awesome!

Rude, website won’t consistently allow payments and they push for automatic payments, but I have to regularly replace my credit card after using it here, so I refuse, resulting in absurd fees. High rates and terrible service. Will never use again.

Worst customer service. Not there at posted times and trying to get anyone to answer the phone locally or corporate was an exercise in futility.

Nice, clean, secure storage.

Great rates manager was very helpful.

Really clean and the manager Nancy had great customer service.

The attendant who processed my payment was so very nice and exceptionally thorough at making sure that I was thoroughly satisfied and that I had no problems with my account at the Public Storage facility on Hedge Lane in Shawnee, Kansas. I sure wish I could remember her name. The transaction took place on Tuesday May 4th, 2021 around 4:30 PM. She also made sure that I was aware that I could use my smartphone to open the gate to access my storage unit and showed me how to install the app. I have my account number and gate code stored in notes on my phone, but this will be such an easy way to get to my storage unit. Very wonderful experience at Public Storage today.

Very very very rude lady. It’s like you are putting her out by being there. Will never return! Also she likes to lock the door so she can do whatever she wants and you have to wait and continuously knock to get her to finally answer. Also this is during business hours and not lunch time either.

The manager nancy was very friendly easy process

Cheapest rates I found. The manager is also highly evolved!

Got a great rate for two months on a 10×20 storage unit. Nancy was great to work with!

Quick, easy and friendly service.

What size unit s do you have and cost of unit monthly

Great service, very clean facility and the manager was extremely helpful and polite! Thank you!!

It was a fast and pain free visit and gods value thanks PS

Nancy is a great person to work with she is very ,very good at her job and knows what she is doing.she is very helpful and nice!!!!!!!

Courteous.

Nancy is very knowledgeable about the property. Polite and great manners. Very cleaned and organized.

Nancy did a fantastic job helping me to get set up my storage unit ! 10 Stars service !!! : )

The office was very helpful and they sell everything you need in the office. They also had lower prices than most places I looked at.

Always polite. Even when you're running a little late.

Addison did a great job checking me in. Very professional.

Very clean and knowledgable property manager and nice

Great place and Tana was wonderful and very helpful!!!

Nancy has been a big help I really appreciate everything she does to help us out.

The service was great. Thanks Nancy

Nancy was very helpful nice property

Drive up units easy to load and unload lots of space. Manager nancy very friendly

Property manager Nancy was very helpful would recommend

Very helpful and kind! Made the experience very smooth and easy! Thank you so much:)

Nancy your a very nice lady thank you for your help and the location is great

Friendly staff. Knowledgeable and good prices.

Great help thanks Nancy

Five stars for a super nice lady thanks Nancy I learned a lot about storing that I didn't know before.

My husband said the property was very nice and quite and she made his move in quick and easy thank you Nancy

Super nice manager you've been a big help thanks Nancy

Appreciate all your help Nancy good job well done.

First time renting at a storage unit. The young that helped me out answered all my questions plus more. Thank you for all your help Nancy

Rented a unit today Nancy was very helpful and friendly clean property, great location

What a wonderful women thanks for your help Nancy

Very painless thanks for all the help Nancy

I love this place!!! Been storing my truck here for years and recently Cassy has been the one to help me. She’s always smiling and knows her stuff about the units and spots. I highly recommend this place!!! Thank you Cassy!!!

Nancy and Casey was very nice and helpful

The property is very clean, worker Cassy is very kind, knowledgeable, and patient. I highly recommend this property and will defently come back for future storage needs.A+++ worker.

Great customer service! The lady named Cassie was very polite, detailed, and helpful. Also, the property is clean, spacious, secured, and affordable. Hard to find storage properties like this

Easy and super convenient to my home. Cassie was a great help!

Great move in experience thank you Cassie

Staff very helpful. Threshold on some units are difficult for loading

Cassy is AWESOME 💙

Great knowledge of moving supplies

Can Never complain about the Service Here. Cassy Is So Helpful When Needed and Very Good With children. Brought My Little Brothers With Me And They Made a New Best Friend

Casey is so nice and has a lot of patients. I had my kids with me and she helped calm them down while helping me move in. There is lots of moving supplies also. Clean and safe place.

Clean storage units, easy access and a very helpful staff. I have had a great experience with this Public Storage location.

Quiet location. Great rates if done online

Had an easy tour! Casey was very helpful and explained everything to me, very friendly young lady, Glad I found this storage so close to my home

The lady was very helpful..And super nice and understanding

Everyone go to hedge lane!!! Cathy is so helpful and will get you the right price and size. I only went in to see why Cathy is talked about in the reviews. She is so nice and sweet. Doesn’t mind going out of her way for customers. She took me to see units and I didn’t even need one.

A+

I give this a 5 stars. Very friendly manager and really knows what’s going on in the property. Really recommend going here.

Much better since new management has taken over! Beware of the scam from cooperate though...Your 12 page contract clearly states they "can change your rate at any time." They claim to notify you, but we never received any for $40 monthly increase!

Cassy had excellent customer service she helped me in everway possible to answer my questions

I went to go look for a storage, but decided I don't need one just yet, either way while there I had a great experience with the staff, Cassy was very helpful and polite. Good customer service. Very neat and a organized environment. Definitely going to recommend this place to folks.

Great customer service ,cassy was very respectful and also helped me out a lot P.S great staff!

Nice and easy on the paperwork. Great property manager.

Son rented a space a couple weeks ago. Barbara the manager was very helpful and made the experience a breeze. Thanks Barbara for your wonderful customer service

I rented a storage unit and Barbara the manager was very nice and really helpful she answered all my questions.If you are looking for a storage unit I would recommend this facility ..

I loved the service I got. Barbara was awesome. I used them3 years ago and again this week.

Barbara, was very helpful to me. Very kind she walked me to my storage unit and showed me how to put the lock on. It takes time to go out of your way for someone but, did. Hugs and kisses to you Barbara!!! May God Bless you.

Clean, professional place. Barbara was very nice and helpful.

Excellent customer service from Barbara!

Went in to measure a storage spot today to see if my boat would fit, still wasn't sure. The manager Barbara suggest I go get the boat and try putting it in there first. I hadn't thought of that. It fits. I will be making a reservation soon as I get home after talking to wife. Need to store, good customer service is the start.

Excellent service provided by Barbara. She was very friendly and helpful. The price per unit was the best price that I could find. I would like to mention that the lighting could stand some work. Other than that everything was well kept. Thank you for providing some place nice to store goods in.

MY MOM AND I CAME INTO YOUR STORAGE FACILITY #28214 ON JAN 28 WAS GREETED BY MS BARBARA SHE WAS VERY PROFESSIONAL. SHE WAS VERY HELPFUL IN GETTING MY MOM INTO A STORAGE UNIT THAT WOULD FIT HER NEEDS. I WOULD SUGGEST THIS PUBLIC STORAGE TO ALL MY FRIENDS AND FAMILY. THANKS BARBARA FOR ALL YOUR HELP

I went to price & look at some storage units.. Barbara was was very helpful & knowledgeable of her work.

Super Duper people and awesome service from staff!!!!!

Barbara was excellent! Very professional and provided great customer service. I would definitely refer someone to this location.

We had a great experience with Barbara! She made renting our storage unit very easy and she was very friendly and helpful.

Great place. Barbara was quick and professional. Made sure I understood everything and answered all my questions like a pro. Thank you.

Rented a unit at this location to store a vehicle. Barbara realized the unit reserved for me would be difficult to access with the vehicle and helped get me a better unit with access while tow truck was dropping the vehicle off. She was a great help and very nice! I would definitely use this location again!

My brother rented a space a couple days ago, the Manager Barbara was so nice, friendly, and professional. She made the rental so easy I would recommend this store to anyone looking for storage.

My husband rented a storage space from this Store earlier last week, Barbara and my husband and myself joked around and laughed but she was All about taking care of her duties and making sure we were satisfied. If anyone is looking for a place to store, go here you won't regret it.

My husband and rented a space last week. The manager Barbara was so nice and helpful. I would refer this store to anyone that needs storage. Thank you Barbara!

Last week I was at this property wasn't sure what size unit I needed have a reservation for a unit that was to small when Roenia showed me the unit I knew it couldn't hold everything I needed to put in it Thank you Rienia for putting me in the right unit

Barbara was super nice and helpful and made the whole experience a breeze. The facility is very clean and secure as well as the units.

We recently moved, and went to the local Public Storage to purchase moving boxes, tape, and other moving supplies. They were actually very friendly and helpful, and had everything we needed for a fairly easy move.

Barbara was very helpful and made securing a storage unit hassle free!

This storage property is NOT SAFE! They have break-ins every month that they allegedly know nothing about! They are NOT accountable for anything that happens on their lot! If someone broke into the units you would first think to check cameras (which they claim they couldn't play the tape back) and to figure out who used the gate code last at whatever time! But No, they didn't do anything! I was told I could do a police report but they wouldn't be able to provide footage! It's... in a slum area so I should've expected this. But I also expected if something was to happen I'll be covered! The thieves broke into over ten units in one night & they DON'T KNOW WHO IT WAS!! YEAH F*CKING RIGHT!!! DON'T STORE YOUR THINGS HERE! ALSO THE MANAGEMENT IS HORRIBLE, HE DON'T RETURN PHONE CALLS! MAYBE BECAUSE HE IS THE THEIF!!! The reviews are fake!!!!!!!!!!!!!!! The customer service reps they have in there are just as shady!!!!!!!!!! DO NOT GET A STORAGE UNIT HERE! UNLESS YOU WANT ALL OF YOUR BELONGINGS DAMAGED OR STOLEN! If I have to leave a review everyday I will in order to save someone else the headache and stress!!! Can't even leave town without your things being safe in a expensive storage space!!! This is for the one on STATE Ave in KCK, but since it's in the same town! Im posting my experience here as well! See more

we had an Awesome experience with the storage facility. We was planning on be there for 6 months, ended up staying a year and half. Barbara was so good to work with, couldn't ask for a nicer person..

Me and my husband went to Public Storage last week to rent a storage space, we were a couple hours late. Barbara the manager was doing work outside, we told her we were sorry for being so late. She stopped working and showed us the space, afterwards we did the paperwork. Her customer service was courteous, professional and very welcoming. The store was very clean inside & out. I would recommend this facility to anyone.

Barbara was so polite and helpful. Thank you so much!

Came to this public storage the lady behind the counter Roenia was very helpful

I visited public storage on Hedge Lane today to check out prices on storage space. The Manager Barbara showed me three spaces, I couldn't make up my mind but she never got upset or with an attitude. All she said was "no problem, it's my job" with a smile. I told her I had to discuss it with my husband and that I would get back with her. Her customer service was great!

Barbara was a big help today. Great customer service.

stopped in at this store yesterday and spoke with manager tonya! let me tell you this women went above and beyond she was super helpful knew everything i had questions for , i was there with my grandma because we were need storage for her tonya pulled her chair around so my grandma could sit while we went over everything! you dont find customer service like this anymore !!! GREAT prices and GREAT customer service so anyone looking for storage this is the place to go !!!! would recommend to anyone needing storage or boxes and outstanding customer service to go here!!!!

Great service today! Really helpful. Thanks Roenia

I came in yesterday not knowing if I really wanted to place my things in public storage.... when I got there miss Britney answered every question I had she was sweet patient and she knew her stuff.... after speaking to Miss Roenia Britney I can truly say I was one happy customer and I would most definitely recommend people to miss Roenia Britney.... Thank you

i rented a space last december, i fell behind in my rent. my fault after 30 days public storage cuts your lock and puts their own lock on. after paying my rent and buying a new lock.i inspected my unit. a brand new air compressor,air hose and a dremel tool was missing.about 500 worth of construction equip. confronted the manager she new nothing had happened!!! thiefs

Tori was great during our move in and every time we see her out on the lot. Thank you for everything! Highly recommend Public Storage on Hedge Lane.

My wife and I are thankful for the terrific, pleasant, professional customer service we received from Tori!! The rental space is clean, as is the entire facility!!

Every time I go it is always great service and the lot is always very clean.

The manager made me feel good about renting from Public Storage after the stories I heard. The store is well maintained and great overall. Will definitely refer friends.

Tori was great and very welcoming. She also took the time and explained everything to us.

Tori was very helpful when I went in to pay. And had great customer service answering my questions and had patients with me.

I reserved the space online, so it only took Tori about 10 minutes to get through the paperwork and show me the unit. She was very helpful and made the process easy.

I was out in my unit when an employee stop and ask how everything was going, I told her good. she asked did I need help with anything I told her no, she asked how did my move in go, I said great then asked could I do a google review. So just letting you know Roenia was very helpful.

Had a great experience with Emily. She was very courtesy

Affordable rates and friendly service.

Donny was well versed in the storage and packaging business and answered all my questions as a true professional. He was extremely knowledgeable and very courteous. I will be most happy to refer any one to him and this facility. I would rate him with 6 stars if I could. Thank you for providing me a means of complimenting him.

Donnie was a great help to us. He went beyond his call of duty to make sure we got everything we needed in this last minute move. I am very pleased that this storage is so convenient and close to our homes and service is exceptional. I wouldn't go anywhere else!!!

I would like to start by saying that Tori was absolutely a joy to experience. Tori was very professional, greeted me with a smile, and was very user-friendly. She was very knowledgeable in all of the general aspects of property management. I am very pleased with the space provided to me in my time of need. Thank you so very much!

Tori was very sweet and helpful. I recommend Public Storage at Hedge Lane in Shawnee!

I stopped by on my lunch break to make a payment on a unit for my aunt. When I walked in Tori greeted me and made me feel very welcome. She was very nice and helpful, was even able to answer all my questions about considering getting my own unit! thank you so much Tori for the great customer service, and genuine kindness!

The employees that work here are nice and pleasant. I don't have any trouble getting to my unit when I need to.

Let me begin by saying my husband and I knew nothing about storage space with regard to unit size or price. All we did know was that our house was getting too small to accommodate all of our belongings. We were fortunate enough to find Public Storage in Shawnee and found a unit that was the size we were looking for at a reasonable price. Krystal was so helpful when she showed us multiple units to help us narrow down what we actually needed. She was friendly and accommodating and really listened to our questions and concerns. Thank you Krystal for giving us A+++ service. You made something difficult, easy.

I have actually suggested this particular location to friends, family, & even just random people that I've stopped to see if they needed help. Always been polite. Sometimes even willing to work with you.

What kind of business is hard to find, doesn't answer the phone for directions, and whose staff isn't even there when you finally do find the place? This one.

I came in to get information today for storage and nichole was very helpful abdwered all my question fully the property was very nice would definitely recommend

Kyle was great i had alot of questions and he was more than helpfull will for sure be back

Convenient location. Kyle was friendly and helped answer all my questions.

Nice facility, Courtney has always been very polite. Excellent service from her. She definitely earned my business for the storage!

I would recommend public storage to anyone.....great rates great customer service.....the best storage units in town.

Service here is one of the best!

My boyfriend and I recently rented a unit from here and it has been a great experience so far. Kyle was extremely helpful!

I had a wonderful experience here. I had a lot of questions and concerns and taunya was very helpful in answering all my questions and making me feel comfortable getting a unit... I would highly recommend to my friends! Thanks taunya

Taunya was very helpful and answered all the questions I asked!... she was very nice about everything!.

The lady that works there I believe her name was tonya was very nice and helpful I will definitely recommend my family and friends to choose this storage if they would ever need one.....

Love this location! Taunya is awesome

Taunya helped for storage at this location

Came into store looking for a unit. Though I did not rent Krystal T. Had great customer service and knows what she is talking about.

Krystal T. is the Sweetest girl behind the desk! Very helpful, deserves 10 stars!

Have been using this facility for a long time. It's very convenient & has helpful staff. Kyle is very friendly and professional.

I went in to this location looking for prices on units as I'm getting ready to move. Levi was very helpful and told me about all my options in depth. I haven't signed up for one yet but if I do it will have to be at this location since he was so helpful.

My review is in three parts, and together it constitutes what I call a five-star experience. The first part was requesting a storage unit online and going down there to check in. The online process was a snap and the check-in guy (whose name I can't recall) was efficient and pleasant. I rented a 10x30 unit to store my boat on a trailer and some other stuff, but didn't bring the boat with me when I went down to complete the paperwork. It was dark and cold, so I completed the forms and left, figuring I'd park the trailer at the storage unit later. Well, when I went back to put the boat in storage, it took an hour of maneuvering before I reluctantly conceded that there was no way for me to back the trailer into the unit I'd rented because the security pad/post that you use to exit the property was smack-dab in the way (they gave me the unit closest to the front gate, which when I initially checked in seemed awesome for its convenience). The next day, I called down to the office and asked for a new unit. This is part two of my review -- the bad part. The person I spoke with said I'd received a "web only" price, and that the unit was not transferable even if I could not use it. Further, this person said, I could not get a refund since I'd already signed all the paperwork. Frustrated, I asked for this person's manager's name and number... And that's when things got good again. The district manager, Kyle, called me back and apologized, saying he would open up the back end of the unit so I could put my trailer in from the other side -- the side without a keypad post in the way -- and that he'd even throw in a free lock for this other door, just for my inconvenience. Happy to hear this, I went back down and parked the boat/trailer in mere moments. The unit is perfect sized for what I needed, and Kyle's quick moves to remedy my initial problem won't soon be forgotten. I highly recommend this place for convenient location, cleanliness and lighting, and most of all friendly management.

I have a storage garage at the Shawnee KS location on Hedge Lane Terr. I have been really happy with my experience there. Courtney manages the location and has been super helpful explaining my different options and and pricing. She is really an asset and benefit to this location. Every time I go in there she is she greets me with a smile and asks if she can be assistance. I have recommended this storage site to my friends and will continue to do so.