The 87th street location was convenient, easy to access, clean, including clean restrooms, temperature was comfortable and security was good. No bugs, no mice, overall description I would give is "consistently clean and safe". We rented space for five years. Photos are of "move-out" day.
Property Manager named Angel was awesome, very helpful.
DJ was very helpful when I stopped in the other day. He was kind, attentive, and professional, and had all the answers to my questions. The grounds were spotless and very well maintained. Thank you, DJ!
Angel was very helpful in a hard time.
Shawn was an amazing. He was very helpful. He has gone out of his way every time to help me. I highly recommend him.
Excellent service by Angel.
Angel provided outstanding service during my visit to Public Storage. They were extremely professional, very helpful, and consistently polite throughout the entire process. Their clear communication and positive attitude made everything easy and stress-free. I truly appreciate the quality of service Angel delivered.
Angel is a literal Angel. I struggled so badly trying to figure out how to rent a space on my phone, and he called and walked me through it and was SO patient! He saved our moving day!
Angel was absoliutely wonderful when I had some late rent issues and a lock issue. I highly recommend Public storage especially the one at 11925 Sante fe trail in lenexa.
Thank you for All your help Terri
Michael and Rick have been so helpful and polite and the Storage is so convenient and clean. I love it.
The gentleman in the office, DJ, was super helpful as was Jennifer (I think her name was. She was sweeping and when we got into the building, she helped us with the elevator and even went to our 3rd floor unit and made sure we got in okay. Both of them took the time to help us with our first-time at this Public Storage facility. And, the grounds and the building itself were spotless. A very positive experience.
Got checked in to my unit today and needed some assistance. Let me say, I have done Public Storage a few times in my life and never have I ever received the type of exceptional service as I had with DJ today. Kind and courteous doesn’t even begin to describe how amazing DJ was. He went above and beyond assisting me and I couldn’t be more grateful! Thanks DJ!
Thanks Shawn for your help!
Shawn, this gentleman always are very helpful, and very friendly and professional.
I really recommend this store units facility.
He always keeps clean and have a big smile for all the customers.
Thank you, Shawn for all your support and help!!
Rob did a wonderful job at showing us the unit & we decided to go forth with it! Thanks for the patiences.
First time coming to Public Storage. Rob made me feel comfortable and at ease.
DJ and Shawn are upbeat and extremely helpful! The property has great access and multiple floors.
Great service! Used this facility for the past four years and was always impressed with the cleanliness, security, and climate controlled conditions for my belongings and collectibles. Shawn is the best!
Shawn did outstanding job!
Shawn excellent customer service very helpful
Amazing place. Shawn is amazing! 10/10
Shawn. Wonderful service.
Shewn vert nice gresat service
Shawn you are so good customer service
Shawn was super helpful and I had a great experience. Highly recommend!
Shawn was very nice and friendly, helped me choose the perfect location for my storage!
Shawn is amazing!! Very helpful with information on storage units. Great customer service!
Shawn did a good job and I was happy to have unit there
Shawn is awesome and rocks!!
Shawn took great care of me while I was checking out of my unit! Overall great place to have storage.
Shawn did an amazing job!
Kristina was fantastic. She was very patient and knowledgeable.
Very helpful and helped me with what I needed.
Shawn, awesome attention to detail, customer experience! Very grateful for his service! Gracias!
The place has always been clean. The staff is very friendly. The gentleman who works there was very helpful and had great customer service.
Shawn
excellent customer service
top notch
he deserves a bonus or promotion
great job
Excellent customer service.
lookin for working with him while using our rental space
Kristena helped me with my move in and was very nice and helpful when I asked to show me where my unit was located. Amazing costumer service and I will for sure be referring this location to my family and friends thanks so much
My experience went beyond the acquisition of a storage unit. Shawn M. and I shared a conversation about many things, including life, while we figured out the most efficient way to finalize the rental transaction I'd started online. I ended up getting myself a larger unit for a lesser price...and maybe a job too!
Shawn was ridiculously helpful and even more so patient with me throughout the rental process. His personable skills were/are highly appreciated.
Shawn was amazing! He answered all the questions I had and took the time to show me where my unit was! 10/10 recommend!
Shawn is a great guy! He is very helpful!
Shawn did great job helping me with storage service info.
Shawn is a great property manager. Always helpful when we call or stop by
Shawn was is amazing, helped me step by step
Thank you
Shawn was very nice and great 😊
Shawn was wonderful! Thank you so much
Shawn did AMAZING job!!! 😊
Shawn was amazing !! Easy move in 😀
Shawn is the best!!!! Love how clean this storage is and he was extremely helpful!
Shawn was awesome, went out of his way to help me get into a unit
Shawn did amazing job with tour and customer service and handled all my info and reservation very well. Great personality
Shawn was awesome today he help out.
Shawn he did a good job very professional and respectful
Shawn has excellent presentation skills & gave great information.
SHAWN did a wonderful job helping me out.
Shawn was awesome! The facility was clean, well cared for, and easy to get in and out.
Shawn was very helpful :)
Shawn was super helpful. Great job!!
Shawn is awesome to work with!
Shawn is always courteous, helpful and great to work with. My only wish is he had a larger variety of units available.
Shaun is amazing. Great service!
Shawn was a great help, very nice and professional!
The facility was great no issues would highly recommend!
Shawn M was great, got us through the process quickly.
Shawn was very helpful and made this a good and easy experience.
The man at the front desk today was extremely helpful and solution oriented!
Shawn is very helpful and attentive!
Shawn was great! He had an awesome personality!
Hi Shawn. Did a great job. The online help was horrible
Shawn was an amazing help he manage to set us up with a new unit!
This place was exactly what I was looking for! The service is excellent, Mr Shawn is a very dedicated person, extremely professional and polite, he was guiding me step by step about all the process online, and he gives me a tour and all the info I was needing! Thanks Mr Shawn for being very professional and supportive . Congratulations and best regards!. If there is anyone looking and needing for a storage this is the right place to come!👍👍😃⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
I was there. Asking for information about storage sizes and prices. And Mr Shawn was very nice and polite given me all the information I was requiring, he was giving me a tour and guiding me step by step about the online arrangement and payments, very nice and professional service!, tremendous good people!, very professional! , if you need a storage unit this is the right place to come! 👍👍🙏🙂
Shawn was very helpful! Great customer service!
Fantastic location in a very new building! Shawn was so incredibly nice and helpful. He gave us a tour of the place and helped us pick the right sized storage unit.
Shawn was so helpful, awesome service.
Marla was an excellent help. Very professional and knowledgeable, she was eager to answer all my questions and added information I didn't think to ask. Units are clean and in a safe area. Very easy to get into. Other customers are very friendly.
Public storage staff is always helpful especially Shawn. He's always cheery and helpful. Keep up the good work!
Thanks Shawn… you’re the best!
Shawn helped me with my online registration.
Exceptional customer service, knowledge of units
Shawn did an amazing job!!! Awesome!! He is really good at what he does..
Sean was very helpful and gave me a tour of where my unit was and where things are located. Great customer service.
Shawn very informative and kind
Shawn did an amazing Job!!
Great location, nice, clean! Shawn is a professional and easy to work with!
Shawn was amazing to work with ! Would recommend this location!
Shawn is AMAZING! Great service skills, super helpful, everytime I get a unit, here which is often, he makes it a pleasant experience!!
Shawn, at the front office, is always wonderful to work with. He is always willing to help whenever needed and is knowledgeable of the rental process.
They need more carts, there's only 3 available for the entire building, don't ever plan on one being available to use.
Shawn is always very helpful!!
Sean was amazing!! Great customer service and so helpful and kind. Thank you!
Very attentive and Helpful, clean facility, simple sign up and payment process!
Highly recommend this storage facility! Shawn is very helpful and made things very easy.
Shawn was really helpful.
Shawn is very friendly and help. Temperature is good inside building. Things are well kept up and clean
Shawn is very helpful, knowledgeable, respectful. Thank you!
Shawn at the Lenexa location was extremely helpful in getting several units reserved for me to store a full household of items. While storing at the location he was always available to answer any questions or concerns I may have had, always being courteous and professional!
Great job Very patient. Explained what was needed very clearly
In a day where face to face customer service is becoming scarce, it was great getting some real person help! Thanks DJ!
Dj was amazing friendly and very knowledgeable. I'd come back just because of his great service
Wow, what a rip off, I wonder what made them increase the price all the sudden there’s many more comparable stores in the area for better prices then this, why would people want to pay more then they can afford. I’m pretty sure they don’t have business now that is why they are trying to make money out of current customers. How corrupt, also they would bug you with emails with 2-3 weeks prior to your payment even though it is automatically set up with your bank. They hide carts as well which are supposed to be available for use not hidden and their is dumpster but not to throw anything……why would they want to have such thing then…. I gave myself 5 stars to be honest in this dishonest world. When go after hours in dark there’s random people watch you who doesn’t even have anything in that building and they don’t even work their.
Alexis at the Santa Fe Trail Drive location was extremely friendly and very helpful! She made the process such a breeze! Thank you again Alexis!
Great service done with Shawn
Shawn made everything very easy for moving in. Place is clean, safe and organized.
Shawn was a great help, and very friendly! Made the process very easy!
Shawn is amazing!!! Helped me with every question i had!!!thank you
Rick was great! Very polite and explained everything to me clearly! The facilities are very clean!
Shaun is amazing!! So easy!!
Shawn was extremely helpful in getting me set up for my unit today! Very detailed throughout the entire process and made sure all of my questions were answered.
The folks at public storage were very helpful and accommodating. Helped me switch out units to get the size I needed.
Awesome! Got me taken care of
Shawn is the very best! I rented here for four years, and Shawn made everything absolutely perfect. Would highly recommend working with Shawn!
Great experience! Shawn did a great job!
Shawn did a great job, very easy to work with
Great job Shawn you are awesome OK
Rick at front desk had great customer service and willing to help! Definitely recommending this location
Very, Very nice and helpful 👍
The facility is nice, navigating to my storage unit was pretty easy, and Rick at the front desk was very friendly and helpful. I had went online and completed the entire process there, but we had a couple questions that Rick answered thoroughly. I have yet to move my stuff into the unit, but I feel that I made the right choice in self-storage facilities.
Rick is great!! The facility is awesome and price is great! Thank you!
Absolutely the best choice in storage around the area. Super easy and convenient to get in and out, staff is very personable abd definitely understand stellar customer service.
Rick's assistance in renting units from this location was excellent and very professional!!
Shawn was super friendly to us and our kids, he showed us different sized units and explained everything we had to know! The storage place was also clean and well maintained.
Rick was absolutely fantastic. He explained everything that I needed to know and worked with me and help me decide on the best storage unit to fit my needs. He showed me how to use the app and walked me to my unit and showed me my unit where it was located in the building. I will definitely refer people to this location and specifically to work with Rick.
Rick was very friendly and answered every question we had. Gave a little tour of facilities and we were very impressed with the visit.
Rick was very helpful, and very nice to work with
shawn was great and very helpful!
Sean was very helpful and respectful! No complaints at all!
Shawn is absolutely wonderful. He made sure k had everything I needed and knew where everything was.
Appreciated the customer service from Shawn! Always a clean and well kept storage facility!
Rick was extremely helpful in setting me up and explaining everything
Shawn is a nice, and helpful person!
Great service at this location in Lenexa!
Rick was a great help and took care of all the details in a timely and professional manner. The property is new and beautiful and the price is right!
Shawn was an amazing help! He informed me about the app that I can download on my phone to have access to my storage unit and was/is the most friendliest manager I have ever had help me with my valuables. An amazing staff is what I see if the manager is that nice and caring of their customers.
Rick McKinney, was very friendly. And help us out. And showed us a lot of options. Highly recommended
Shawn was awesome!!! Would definitely recommend this location to anyone looking for a good storage unit
Shawn did great job *****
Shawn was very professional and up sell.
Awesome place for storage, will definitely use again in the future!! Shawn is awesome!!!
Shawn is awesome, very helpful
Shawn was very professional, and very nice, very general
Shawn was amazing (thanks to Ashley at another location as well)! Clean place, friendly people, efficient set-up.
Shawn was very helpful. Place was clean and nice
Great experience, Shawn was really helpful and a great personality! Really quick and painless
Great facility and staff. I had no problems during my time renting here
Sean was of great help to me today.
Alexis in the office was very helpful, professional and great customer service!
Alexis has been helpful in everyway and was very understanding in what type of storage unit I was looking for. Best service I delt with and thank you so much.
It was stressful because we are moving but Shaunt made it easier for me and I'm happy.
Helping a friend store more of their stuff in a really nice facility.
Rick is wonderful! Very helpful!
Shawn was wonderful! Thanks so much
Sean was quick and efficient on making sure everything was good to go and he made sure my unit was super clean before I moved in!
Friendly and expedient service. Pleasure to work with Shawn.
Rashad in the front office is nice and helpful.
Shawn was very kind and helpful.
The manager was extremely friendly and helpful, his insight helped lead me to selecting the best unit for my needs. All my questions were answered that I asked, and I was very pleased with those responses. The building is very well lit and clean---a huge bonus for me. I would definitely recommend this location to any of my friends.
Sean was great and was very helpful with my transition to move out of my storage unit. I highly recommend this place if you ever decide to rent a storage unit!
Easy Setup, Great Service!
Very clean and well organized. Professional staff. Highly recommend.
The complex was clean and well light. App was easy to use and access to the building very easy.
Shawn malik was extremely helpful . I came in on short notice in a jam and he helped me with efficient help and get situated. Great job all the way around !
They were terrific and accommodated my needs and I got a great unit indoors and climate controled on the ground floor. This will be so easy to access and manage our things.
Best service I ever got in a storage place. They are clean and easy to get in and out of.
This fellow Rick came in on a Sunday to complete my contract and was very friendly and knowledgeable.
I just want to say that I have never seen so many good reviews for 1 single person. Jessica, who was the previous property manager, had over 100 excellent reviews from customers that have been lucky enough to receive her wonderful customer service. I was actually giving a "not so good" review from a different property manager, who was there this morning and handled my situation in a very uncaring and unprofessional manner. But...kuddos to Jessica and I hope that she has received a promotion for her wonderful customer service skills! 5 stars on "this specific rating,"...but it is for Jessica...and maybe a very few employees that I've talked with on the phone...but definitely not the property manager who was there this morning (Friday 3/25/22)...who didn't even take any time at all to listen to my situation.
Shawn is fantastic! He really makes it easy and so pleasant. We will totally rent here for our next storage needs!
Can’t say enough good things about this place l. First positive experience from a storage facility!
Shawn is super helpful everytime I need something!
Sean is awesome! Super helpful and very patient
Always friendly staff. Clean facility, easy to get in and out of.
My storage fee was due today. I was told by the unit manager that if it wasn't paid by Midnight tonight that my unit would go into auction. I didn't feel like driving to Missouri to the actual unit. So I went to another location close to my house. I was paying cash. Shawn and his manager went above and beyond helping me find the store number for the James A Reed location. I called the property. No answer. I called the 800 number I was on hold for forever. But these two guys located the store number and I was able to pay my bill. If it wasn't for them my belongings would have been on Storage Wars tomorrow. Thank u again Shawn and your Manager for saving my precious belongings!!!
Shawn helped me during my renting a unit Was very kind during a stressful move. Customer service is the best