Public Storage Self-Storage Units at 7100 W Frontage Road, Merriam, KS

I love the Storage unit in good customer service especially the young lady at the front desk. Mrs Corida

Great service

big thank you again to lindsey for being so patient and kind and friendly! got us into the perfect unit with no hassle :)

Since I started a contract with Public Storage in May, the communication between myself and Public Storage has been incredibly unsatisfactory. Setting up automatic pay has been a nightmare. I went as far as going in-person to their office in Merriam, Kansas and settled my bill I was told by the manager that the matter was taken care of. Since then their automatic payment has failed miserably and they have charged late lees even though the problem was on their end.

I have been a customer at this facility for almost 2 1/2 years.... they raised my rates from $67 to $141 in 2 years.... I'm a disabled senior on a fixed income and they do not care.... I have used storage units in the past for 30 yrs and never had a 50% increase in 2 years I'm out of there by May 31 ...I do not recommend this corporate company who has gotten too big for their britches to care about customers budgets or about them on a personal level. I always paid on time and was not a bother to them. They have put me in a horrible predicament to hire someone to help move all my stuff out since I can't afford that kind of increase in my monthly budget. This year alone my unit went from $112 to $141. Just Wow! I won't be back! I will say the only saving grace at this particular property is Lindsay the property manager she is very accommodating and good at her job and very helpful... too bad the company doesn't follow her lead and take care of the customers like she does!!I I had originally had given this facility one star but changed to 3 stars Only because Lindsay's great customer service!

They do not make it clear on the website that you can make a reservation without paying. The website says "NO OBLIGATION" but I made a reservation and paid for it and then 2 days later, before even moving in, we realized it was not going to be the right size and cancelled our reservation and lost $29 in the process.

Great experience!!! I can recommend👍

Very nice people and they are very helpful when need

Liz was great help

Dry very nice really helpful

RENTER BEWARE!!! We booked online 2 days prior to move day as there was no answer at the location (1st hint of a problem) We arrived on moving day, followed the directions from our auto text and located our unit. Turns our our 10x10 unit had been modified by joining two 5x10 units at the end of a building with a walk up entrance between buildings. This left us with a SINGLE 36 inch door! This info was not disclosed when signing their paperwork online. We NEEDED a 10x10 because we had several appliances to store and needed a large opening to store the items. We went to the office but it was closed. (hint #2) Called the office # on the door but no answer (hint #3) We called customer service to explain there must be a mistake with the reservation. They apologized and tried for 30 minutes to reach the property manager to no avail. (hint #4) They had no other units to offer and no way to get us in one that day. With a full UHAUL truck that had to be returned by 5 pm we asked for a refund, after much back and forth we were told it would be returned to our bank within 7 days (hint#5). It is now 3 weeks later, 2 more phone calls with 30+ minute holds and still no refund. On our 3rd call to customer service we were put on hold while they spoke to the manager of the location. They answered but would only authorized a return MINUS the $29 set up fee. They said that portion was non-refundable. We found this UNACCEPTABLE as the error was theirs and asked for the customer service agent to escalate us to a manager. After another 20 min discussion and long holds we FINALLY had a resolution of a FULL REFUND. Now I wait for my refund to hit my bank. Fingers crossed!! We will go OUT of our way to NEVER use this company. Moving is hard enough without the added chaos of poor management.

Had to adjust my storage needs and YOWZER! Lindsey is all over it. Customer service doesn't get any better. Thank you very much!!

Lindsey was superb! Gave me options and took care of everything. She is fantastic!

The gentleman on duty was just that. He corrected an error in my rental, answered my questions and was very polite. The grounds were clean as was the storage unit. The prices were reasonable. I can recommend this place with no qualms.

The manager Lindsey is very nice she has helped me with everything I asked about and has the most patience with everyone and their concerns she is a very awesome lady and I would have probably taken my business somewhere else by now if it wasn't for her

Lindsey was such a great help and made sure everything was good with my rental. Would recommend to anyone looking for a storage unit.

I am currently a customer at the Public Storage off 7200 Frontage Road and the woman and the manager that assisted me were very very polite very outgoing and funny and very cooperative and workable I recommend going to this public storage and I hope that whoever does has the same great experience that I did and once I remember their names or to ask them next time I go in there I will post that on here Republic Storage is very good place they give you a lock and everything

I purchased a storage unit off an auction page, my first one, and was helped by Lindsey. She was incredibly helpful and friendly, and made the experience a good one. Highly recommend.

Amazing service! If I could give this place 6 stars I would. Doesn’t get better than the employees working here. They are awesome!

I would highly recommend this Public Storage location. Lindsey was a God-send. She worked with us personally to get us exactly what we needed, even upgrading us to a bigger unit on the spot, no questions asked. She also accommodated some of our other requests, as we were needing only a short rental because of flood damage to our home. She remembered us when we came back a month later. The customer service feels like a small-town welcome!

I want to say thank you to Lindsey. Every time I come in she has smile (that can be seen through her mask) and greets me by name. Any question or concern I have had she knows the answer without hesitation and presents it in the most respectful ways possible. By far the best on-site manager I have had the pleasure of meeting. Thanks again!

Lindsey was extremely helpful and friendly, she was able to accommodate us on some last-minute requests. Excellently run Public Storage, highly recommend.

Lindsey is always so friendly and helpful. I really enjoy visiting with her when she is available.

Staff is pleasant and very helpful. Check in was a breeze and facility very clean.

First time renting a storage unit and my experience was great. Lindsay and another staff member were very helpful in helping me decide which storage unit was the best for my needs. They walked me around and let me see inside a few different units so I could see what size would work best. They were very thorough in explaining the rates and insurance and anything else I needed to know. They had great customer service and answered any questions I had.

first time renting a store and being attended by a good and professional person like lindsey!!!wow she is amazing at her job thank you for answering all my questions and being so helpful,I would totally recommend this place

Lindsey very helpful and professional. Quick and easy process and would strongly recommend to anyone.

Lindsey is legit…give her a raise!!

Management was very friendly and accommodating! Unit was clean with no issues

Lindsey is a great person to work with. Lovely personality. Highly recommend her.

Quick and easy

Lindsey was awesome. Very helpful.

Lindsey was very sweet and helpful.

The property manager Lindsey is always so friendly and helpful. She really cares about her customers.

Lindsey is always helpful and goes above and beyond to help you out!!!!

Lindsay the property manager was so helpful always. The place was clean and manager was professional. It was easy to pay monthly bill. Also loved the new gate access via smart phone. Will return if I ever need extra space! Thank you

Lindsey was amazing. We had a problem and she fixed it right away. It was a no hassle process with her and public storage

Amanda is absolutely fanominal! She has helped me so much with my needs as well as being patient and kind to me! Her customer support and relations are absolutely great! Thanks so much for your help and hard work, as well as dedicatiom the your job! Amazing!

Expensive but sometimes necessary.

Lindsay the property manager was amazing, she helped me with every problem I had! I was in and out several times a day with no problem whatsoever. All of the other tenants were very respectful, as I did not see too many of them. I will definitely use this location again! Thank you very much Lindsey!!

Good place nice lady in the office.

lindsay is the best!! she was efficient, knowledgable, and actually made the whole experience FUN!

Setup completely online and they sent me confirmation through text along with my gate code and instructions for contactless setup.

Service is excellent. Came in with a problem and Jeffrey solved it for me. Thank you very much, it is appreciated!

I have been been working with manager Amanda, and she has been extremely helpful in finding units for me and helping my to manage them. I have 5 lockers here now and would highly recommend this facility and its staff.

Made it nice and simple to get set up where we would store our items. Overall a pretty painless process.

The property manager was great and helpful. Very friendly and informative. I wouldn't hesitate to recommend. The manager does do regular lock checks and sounds like he is on-hand to help. My only complaint would be that the property had more security cameras.

I've been really impressed with Lindsey's attentiveness and customer service during check-in and after the fact. The facility is clean and they've been on the spot to take care of any issues or questions we might have. I'd definitely recommend based on value and service.

lindsey at this storage facility is the Best. Great personality and extremely helpful. Thank you.

Saved a storage rental online and was called the first thing in the morning to make sure I was coming in. Spoke to a very nice lady named Lindsey and she made the process very simple and painless. Companies need more employees like Lindsey!

I have been storing for years here, I have always had a good experience anytime I needed staff to assist. Lindsey is friendly and always able to address any questions or problems I run into with my account. 6 Stars

Quick and easy set up! Lindsey was very helpful and informative with getting me the right unit for my needs.

Nice location

Lindsey was an amazing help with finding the perfect unit! I'm in the middle of moving states and she could have not done a better job!!! So extremely pleased with her service!

Very easy experience to set up a reservation and get my storage unit. Lindsey worked with me to find a unit that will meet my needs and give me the best value for my money.

Lindsey was a peach, she enjoys working with people and you can tell. Glad to deal with her today!

Lindsey was really helpful and fast even in an ice storm! She's great!

Talking about customer service ? Lindsey is the best , very polite ,very friendly doin her job very well . I recommend to come and get your storage unit situated w best customer service . I truly appreciate this place .

They were open on a Sunday (no where else was open) which made them get my business. It was very fast and easy to get a unit same day. The front desk lady was nice and showed me my unit and got the paperwork done fast. Only downfall is that they don't explain the lock fee and insurance when you first call, so it was a little more than I expected but still doable.

Allison was very friendly and knowledgeable. I am happy with the service and feel confident my belongings will be safe.

Excellent customer service!! Lindsey was awesome!! She found us the perfect locker for our house move and made the entire process very simple and smooth. Thank you for everything!! Will definitely use Public Storage again should I ever have the need.

Great place great staff

Public Storage Review I went in to the facility located on Frontage Rd in Merriam on yesterday evening and was greeted by the attendant who goes by the name of Allison. I did a follow up at this location concerning an issue that has to do with this month’s bill for a unit that I currently rent. I was pleased to find out that this issue had been resolved several days ago thanks to Allison’s following through on a request that was sent to the management a week earlier! I will say, my mind has been put to ease over this matter and I’m thankful for the outcome.....

Allison was very helpful and even offered to give me a different unit when my first unit had issues with it. Good first experience!

The place was very clean, and Lindsey the manager was a great help.

The manager was friendly and helpful, answering my ton of questions. The rental spaces are clean & at a decent price point.

Lindsey was extremely helpful in getting me setup with my storage unit. The unit itself was clean, secure and best of all a great price.

I would just like to say. The young lady that works there Lindsay, is awesome. If I had a problem she would always help me out. Or answer my question. Great place to rent a storage space from

Promt service, excellent Office Manager who is responsive and helpful, clean/dry storage units.

My experience with Lindsey was THE BEST CUSTOMER SEVICE. I have had in a very long time. Very nice polite knowledgeable and friendly. I most defiantly would recommend anyone to come to this store location. AWESOME JOB LINDSEY AND PUBLIC STORAGE.

Went in today for a unit, Lindsey greeted us with a smile and was so patient walking us around showing units until we decided on one. She was helpful and pleasant, start to finish! It's rare to have good customer service anymore...so thank you, Lindsey!!

We had a great , hassle free experience at this facility. Lindsey could not have been nicer or more helpful to work with! The next time we need extra storage, we will definitely go back.

The storage manager was extremely kind and so helpful. She let me know when she is available in her office if I need any sort of help. She even know some of the other storage unit holders that she has helped before as she gave me a tour of the property and my unit. The location seems very safe along with the security of the property.

Lindsey, she done good.

Lindsey was helpful, friendly, honest, and made our experience a great one! OH! Also, the price was simply unbeatable. I shopped around at three or four other locations and it easily doubled at each one.

Best prices in town

The only problem I had here was in winter with the ice, I felt they could treated the parking lot a lot better. Other than that everything wast great

I reserved a unit online. When I arrived at the location there was no wait. Jeffrey was nice & very helpful. The unit was clean & exactly what I needed. I’d definitely recommend.

This was my first storage experience and it was exactly what I needed in the most convenient location. The lady in charge was honest and accommodating. I received exceptional service and would recommend this place to a friend or use again if in area.

Lindsey who runs this location is very friendly and helpful.

Fantastic service! The manager is very friendly. No bugs or water problems. Pricing was very good! Take advantage of their specials!

This Public Storage location is great! I needed to decide between two sizes of storage units. Lindsey was very helpful with explaining the sizes and prices. She took the time to walk me to several different units to see the difference, which helped me choose a unit. I know I made a good decision. Super customer service and great prices!

I nominate Lindsey @ Public Storage-Merriam as the best in biz! Call her now and spare yourself any problems of issues. She is there to make things go as smooth as possible! I'd give her 10-stars if I could.

Lindsey is the absolutely best employee I have ever dealt with at public storage. I HAVE HAD MY STORAGE THERE SINCE 2006. LINDSEY IS THE FIRST EMPLOYEE THAT HAS TREATED ME AS A PERSON AND HAS GIVEN ME RESPECT! !!!! You need to make sure you keep her there!!!

Lindsay was very helpful and took very good care of me! She’s wonderful! Had a good experience

Best pricing and best service. I appreciate everything Lindsey! You took such good care of me. Thank you!

Lindsey was very helpful and friendly. Very professional and informative. She's a rock star!

Got here at 1030am to pay my rent, and a manager won't be back for 45 minutes. No telling how long they have already been gone. Public Storage is possibly the worst storage company ever. Thay have raised my rent at least 3 times even after I downsized to the smallest unit they have. $72 for the smallest unit they have. When I'm done with PS, I will never come back.

Lindsey was extremely friendly and helpful. She showed me the facility and I was very impressed by how clean it is. I would recommend this place to anyone needing storage.

Lindsey was amazing! Thank you!

This location was actually a bit further than I intended for my needs, but after receiving exceptional service from Lindsey, I decided to go with this location. She was very helpful and made the process very quick and simple.

Super easy process with friendly staff and convenient location!

Super easy to get in and out. The lady behind the counter was amazing. And cute as hell 😂

Jeffrey was very nice and professional he walked us to the unit even with a hurt foot!

Wonderful experience while getting my unit. The facility is very well maintained and clean. I found Public Storage to not only have the best prices but also the best service. Moving is stressful, thankfully Lindsey made getting a storage unit easy and enjoyable. Wish I could give her and the business more than 5 stars!

Lindsey was very nice and helpful with everything. The place is very convenient . The property is clean and taken care of. And it's very helpful that they are open 7 days a week.

Great customer service a shout out to John and Lindsey for all their help on learning about first time rental space,I highly recommend them!

Needed some long term storage in a hurry - really glad I checked this facility out! Very neat and clean, convenient location, easy to get to - and to top it all of, Lindsey was was so friendly but also efficient and helpful. Recommend these units to anyone in the area needing storage.

This facility is awesome Marissa new everything I needed to know awesome job. My name is Chrystal and I think her very much for everything.

We had a great experience renting our first storage unit through public storage. Lindsey was very helpful and accommodating. We were upgraded to a bigger unit for a great price; First month for only $1! The location is great and very secure.

I decided to use this location to store some stuff I just don't have room for at home. Lindsay was very helpful and so kind! Definitely a great experience!

Great customer service! Lindsey will help you get exactly what you need and the best price!

Came into town last second and luckily Public Storage was opened on the weekend. Lindsey helped me and she was very kind and helpful. The prices were also very fair and the storage units were in a good location. I'd for sure recommend this place to a friend if they ever needed a place to storage.

Jeffrey quickly upgraded my original unit to a more convenient one and quickly completed all registration steps. Happy with location and size of storage space.

Went and looked at units for a client. Looked at three different competitors they by far beat them. Lindsey was very knowledgeable. Clean facility and client will be using there services.

Lindsey was very helpful while I was there. Would recommend this location!

Very clean and easily accessible facility... Lindsey was very professional and made me feel comfortable! Thank you for the great service!

Locker is solid and clean. Lindsey did a great job signing me up.

Nice location and great office staff

Well managed facilities! Very clean and Jeff was great to work with. Would recommend this to anyone. Great Job Jeff!!!

Facilities were clean and Well managed. I would recommend this storage facility to friends and family. Jeffery was a big help during our transition.

Frances is professional and friendly. She made the process quick and easy!

Good customer service & clean!

Great staff. Noticeable difference since last property manager.

Came into shop around, talked with Frances, she offered us a great deal, and was very professional about everything. This is probably my 5th time working with public storage and this has by far been the best experience!

Great service and great storage, if you have any questions or need any help just ask for Frances!

We had a very great experience with Francis. She’s very professional and a caring person.

Worst place ever, reserved a “drive up” not what I got, quoted price does not include the required insurance, made me set up an account in store told me It was so she could set me up on auto pay...now I’m charged a $20 late fee because the autopay was never set up. When I call about it I’m told I never gave her a card, then she says you wouldn’t have given me a card as you do that on the customer side...avoid this place go across the highway or down the street where you have better gate access hours and they know what customer service is!

Best storage facility around! Very clean and well-kept. Loved the manager, Frances I believe was her name. She was very professional and she was super friendly and helpful, answered every question I had! If I could give 6 stars I would!

Was looking around for storage while we move and Frances made what we has thought was going to be an incredibly stressful time, very easy and smooth. She gave us tips we hadnt even thought about, that we're very thankful for, and has been very accommodating the whole time we have been here. Very happy we decided to store at this location.

Frances was an amazing help, and was very cooperative in helping me realize what I needed out of my storage space. Thanks for all the help, and patience .G 15q9/10 vs

I've tried a lot of different locations, but this one is absolutely the best! Ask for Frances, she's friendly and helpful

Frances, the site manager was awesome! She made thing quick and easy for me.

Frances was very pleasant to work with. Excellent knowledge on their products and helped me with my check in.

We had an awesome move-in with help from Frances! She is amazing. She really went above and beyond to make sure we had a good move-in. She gave us lots of tips about things we hadn't thought about for our storage, and gave us an awesome unit close to the gate. We love her!!

Frances was fantastic today. She knows her business and provides excellent customer service!!

Customer service top notch!! Quick and easy rental rental process!!

Frances at this location was absolutely amazing! She made the process so easy and even was sweet enough to take her lunch later to accommodate my schedule! The faculty is clean and well maintained. It was an overall awesome experience.

I was very happy with the pricing of the units, and the lady helping me I believe her name was Frances. She was such amazing help and very friendly! Will be back in the future!

Excellent customer service!

Awesome experience! Great customer service

Great service and very pleased with Frances's service.

Property was very clean and well maintained! Helpful and informative staff answered all my questions in an easy to understand manner.

Ya gotta ok deal

Shaunda was super helpful!!! Great experience. I would definitely recommend this place.

The property manager delivered awesome customer service today and got me into my new unit extremely quickly. Her kindness was truly appreciated!

Great costumer service I wouldn't choose anywhere else

I was on auto pay and switched accounts due to Identity Theft! After missing one bill payment they auctioned off my lot of 20000 plus dollars in material furniture what have you do not rent here ever unless you want to lose everything and not get a penny in return!

The on-site staff at this storage location is AWESOME. ESPECIALLY the manager Shaunda. Everyone was understanding and helpful both when we moved in and then moved out. We were so happy we wound up with three units. THANKS, SHAUNDA!

Thank you Shaunda for helping us move our belongings quickly and answering all of our questions! Extremely pleased with my experience.

All, of Staff have been repectful.& Polite.

Shaunda is fantastic! I had a minor issue with my unit and she just happened to be doing her lock checking when I found it. Shw was quick to offer a work order and even offered to help me find a new unit on the property. She walked and drove around with me until we found a unit that would work best for me. She was extremely accommodating and put extra effort into making the experience pleasant and smooth. Thank you so much Shaunda!

Tina was very helpful and answered all of my questions. Thanks a million for all the assistance.

Looking for storage for a family member moving to the area, I went to the Public Storage in Merriam. I had the pleasure of speaking with Shaunda. She was pleasant, provided all the information I needed and answered all my questions. The facility is clean and Shaunda provided excellent customer service. I recommended this storage facility to my niece.

Shaunda was very friendly and customer oriented. She helped us find exactly what we needed! Thank you shaunda!

Employee Frances was very nice and really helped me.

I rented a unit today at this location. I need to store some hobby materials while some remodeling is being done. Shaunda McPherson (manager, I think) was amazingly helpful and knowledgeable about my questions. She even asked if I need boxes for the moving of my stuff. Don’t right now but I now know where to get them. Looking forward to working with this location.

I changed my review from a 1 to a 4 because, after my original review, I received a call from a regional manager saying there was an error in our rate increase. The increase in our rate was reduced to an increase of about $10 a month. It was great to have that change made with very little effort on my part. Thank you for doing the right thing. BEWARE! We got a great price at move-in and everything has gone well with our unit. 6 months in and we were just hit with a $50/month price increase on our unit!! $10-$20/month we could accept, but $50 a month is outrageous. We feel trapped and taken advantage of. We don’t want anyone else to find themselves in our position.

Tina is great best customer service ever. If you need storage this is the place to go.

Awesome office staff. The unit size I wanted was available for immediate move-in. Clean property!

Great coustmwr service Amanda is doing a wonderful job

Amanda was extremely helpful. Thanks for everything

I went with a friend of mine to rent a unit from this property and the property was clean and Ashley was very helpful and friendly. Would highly recommend this storage facility

The lady in the office was awesome great people skills an very nice glad I came here to put my things in storage

Second time renting with them. Great overall service, as well as clean, affordable units. Highly recommend!

Was helping a friend clean out a unit there and the manager was very helpful and professional would recommend to anyone

Nice and respectful employees. I love the clean environment.

I had a locker at this location for 21 years and 9 months. When they replaced the doors and lock style, they notified me so I could be present. When I did finally move everything to my house in Eudora, Kansas, I found items I thought were lost or long gone. I was very satisfied with the management at this location.

Her personality is wonderful she close attention to Detail I have in serveral occasion. Dealt with her attitude is always postive Ashley is wonderful

Ashley was very nice and extremely helpful.

Ashley was absolutely amazing. She was so helpful and very knowledgeable. Great job

Ashley was very professional and helpful in making sure my storage needs were met! She went above and beyond to make sure I understood the options. She deserves a raise!

Ashley was awesome! She handled herself and the rush the other customer and myself pushed on her in a professional and efficient manner. Thank you.

Great experience... Ashley makes the difference, excellent customer service. Clean and comfortable atmosphere. I highly recommend this location to anyone needing a storage unit. Thank you Ashley, and God Bless.

The customer service here is amazing. I will definitely use again. It was very clean and well taken care of.

Tina was an excellent saleswoman.

Very polite and kind.

Went in today and saw Tina which is always a pleasure when incountering her, excellent experience here!!!

Dennis made sure that my unit was perfect for me. Took me through all of the paperwork with ease and care. And made sure I adequately protected my property. I will definitely recommend the Merriam location to friends.

Dennis was beyond helpful and went the extra mile to set my beautiful wife and myself up with everything we needed to make the move into our clean, convenient, and competitively priced unit. Thanks Dennis!

5 ⭐️⭐️⭐️⭐️⭐️ for Miss Tina, her attention to customer service is exemplary, thanks again!

I rented a unit for the past 2 months at this location and it was very satisfactory. The unit and the entire facility were very clean. The property was well lit at night, and is surrounded by high end car dealerships and other businesses that lend to a reputable neighborhood. The premises were secure, and I felt like my belongings were safe. Dennis the property manager is very personable and professional -- makes you aware of the extras that are available, but isn't pushy or overbearing. And he keeps a close eye on the place. The price and value were best in class for the area. If I need a storage unit in this area again, this Public Storage facility is at the top of my list.

Mr. Dennis is very polite... He give me all the information that I needed for my unit. Very clear and secure....

Dennis was very knowledgeable and professional - very easy to work with.

The Manager Dennis was really a great guy. He made sure he was going to be there for us at the time we needed. He was very thorough and very kind making sure all our questions were answered.

This property is extremely old and run down. Public storage is a rip-off. They charge $25 admin. fee. Make you buy a lock for $19.95 that you won't be able to use anywhere else. Make you buy insurance for your unit. Go anywhere else to rent but Public Storage.

Dennis at the Merriam Public Storage was so helpful with everything I needed in my new storage unit. Not only was he super helpful, but he was knowledgeable, friendly and funny. I would definitely recommend him and Public Storage to anyone!!!

Dennis was a great help, easy and convenient.

Dennis was very helpful and the location is very convenient.

Very nice and easy to get a unit marrissa was very pleasant and cute

Derrick was wonderful! He was very helpful and gave us a great tour to make sure we had exactly the right storage unit. Thank you so much! Carol Mitchell and Glenda Hauck

Marissa is always so helpful. thanks so much!!

I've used public storage at a few different locations and this one is my favorite for sure. Marisa i believe was her name was so helpful and really made my experience with public storage easier. I definitely recommend public storage.

Marissa is awesome. Ï

Marissa is awesome and very helpful!

This storage property is NOT SAFE! They have break-ins every month that they allegedly know nothing about! They are NOT accountable for anything that happens on their lot! If someone broke into the units you would first think to check cameras (which they claim they couldn't play the tape back) and to figure out who used the gate code last at whatever time! But No, they didn't do anything! I was told I could do a police report but they wouldn't be able to provide footage! It's... in a slum area so I should've expected this. But I also expected if something was to happen I'll be covered! The thieves broke into over ten units in one night & they DON'T KNOW WHO IT WAS!! YEAH F*CKING RIGHT!!! DON'T STORE YOUR THINGS HERE! ALSO THE MANAGEMENT IS HORRIBLE, HE DON'T RETURN PHONE CALLS! MAYBE BECAUSE HE IS THE THEIF!!! The reviews are fake!!!!!!!!!!!!!!! The customer service reps they have in there are just as shady!!!!!!!!!! DO NOT GET A STORAGE UNIT HERE! UNLESS YOU WANT ALL OF YOUR BELONGINGS DAMAGED OR STOLEN! If I have to leave a review everyday I will in order to save someone else the headache and stress!!! Can't even leave town without your things being safe in a expensive storage space!!! This is for the one on STATE Ave in KCK, but since it's in the same town! Im posting my experience here as well! See more

This is my first time using public storage. Marissa, the onsite manager made the experience so easy and efficient. She was great! I recommend this place.

marissa stopped by to check on us at the property. excellent service!!!!!

Debbie &Samantha gave wonderful service. Thank you ladies

Marissa is a pleasure to work with! Sweet, smart and always so helpful!!!!

The customer service was awesome! Thanks Marissa, you are a peach! 😘

Very friendly customer service. Lela explained everything in great detail and helped me out a lot!

Very helpful

Renting elsewhere currently but had questions about storage. Marissa was very professional helpful and knowledgeable. Great customer service

thank you ! marissa very hard worker any and everything i need she was on it i had a great experience!

Lela was very quick and helpful. Answered every question I had without hesitation. Made the experience very easy. I would recommend this location to anyone

Marissa was quite professional and courteous. I was very impressed with her ability to quickly process my paperwork. I will continue to use PS for my storage needs!😎

Marissa is always awesome. Thanks!

Tim was very helpful!

Marissa is always excellent. No complaints been storing for 6 months

Marissa is always excellent courteous and helpful. Very helpful when i lost my keys easy process. Thank you!

Stopped in to look at storage units and Marissa was very helpful.

Marissa was awesome. Very helpful.

Marissa is so patient, nice, and funny! Best customer service ever! Being greeted with a sincere smile and listening to my concerns are a major bonus.thank you for being so kind!

Wonderful storage space! The staff was very helpful!!

Marissa was awesome. This is the second time I have rented from Public Storage. Due to an illness we needed some space fast to allow us to get a family member moved into a care facility quickly. I called and Marissa was great on the phone, She had all the paperwork ready to go when I arrived. Showed me the space, and made sure that I had what I needed. Anytime you are moving someone it is high stress. Marissa made this part incredibly easy for us. Thanks much - Steve

Terry was very kind,helpful and knowledgeable. Renting was quick and easy.

Did a great job!

Marisa is the $!#%

Great experience getting these unit. Marissa was awesome and made it quick and easy.

Marissa is one of the best managers for public storage. Always super nice and helpful!

Marissa was great

Good location and the property manager, Marissa, is always helpful.

Marissa was thorough and easy to work with.

Marissa did a fantastic job! Thanks!

Marissa always gives great customer service. 5+++++ service

I recently needed a storage unit and went to this location. Marissa was very helpful in finding me a unit that was large enough for my items and accessible by a large truck. She got me signed up that day and secured the unit for my later use. I think she made the process very simple. She is very professional and understands the business. This was a great experience and I would recommend this Public Storage to anyone.

My experience was awesome... Marissa is a great customer serve rep. She is always smiling and remains helpful when I need questions answered. She's great!

Great experience with the location and manager :) She's very understanding and helpful :D

Marissa is very sweet and helpful. She made me feel good. She was very professional. :)

Marissa is always pleasant with a smile on her face every time I go into the office. It is a very nice experience as she makes me feel welcome and does things in a timely manner. Any questions I have she will answer quickly. Great place to store your stuff!

Very positive and obliviously the best service and prices after comparing. Marissa was especially friendly, professional and helpful. With her advice and ideas I upgraded to be sure I had enough room and got the packaging things I needed. It was an easy decision! Thanks to Marissa for her extra effort and follow up phone call !! Fred

Marissa is very nice. She knows me by name and always makes my visit to public storage pleasant. I trust her with everything I own. I know my belongings are in good hands

Should be 5+ stars. Marissa is helpful, friendly and always has a smile on her face. A pleasure to deal with.

This exactly what we needed. It was clean and well-maintained. Marissa was wonderful to work with every step of the way.

I was very happy with the property and the people.

Marissa was so helpful! It was easy to find a storage unit that worked for me. The process was easy and affordable! Thank you!

I had to arrange a storage unit from another state so was apprehensive. Marissa was extremely helpful and when I realized what I rented would not be large enough Marisa was able to find another one which was perfect! She is extremely efficient, friendly and responsive. I'm please I chose this spot!

I had written a review earlier of my negative experience and was very pleasantly surprised by the actions that were taken by the manager, Marissa. She reached out to me and after talking through the situation, I felt great relief and overall much better about Public Storage. She was exceptionally friendly and wonderful. I decided to store there and the facility is clean, easily accessible and safe. Marissa walked me through everything and was so great. I HIGHLY recommend this storage facility not only because of the great space and prices, but also because of the personable staff!!

My experience at this Public Storage Location was: Very Ideal and text book Experience. The property manager "Marissa" was extremely Knowledgeable, Reassuring and trustworthy in her service. She had me at "hello". Very beautiful, Professional, and Extremely helpful in her Presentation. Best Experience ever. Gave me a sense of security and peace of mind with my personal belongings in storage. Very well maintained and managed. thank you # Marissa4President

Awesome service

Marissa is undeniably friendly, & very professional. She is exactly the sort of person you want running the place where you store your things. I came back to rent again because I trust her.

This place is the best. Marissa is a great property manager. She's nice, friendly and very helpful.The units and property are well-maintained. I took my stuff out of storage after 5 months and everything was as good as when I stored it . I would use this location again for storage.

Marissa was very respectful and helpful lot was clean and easy to get to I would recommend this property to anyone looking for a storage

Marissa's AWESOME !

Marissa gave excellent customer service.

Marissa was so helpful and kind. She always found the answers I needed and made me feel that my precious belongings would be safe.

Carolyn was extremely helpful and made the experience efficient.

Marissa is very professional and easy to work with.

Marissa helped me find the exact size unit I needed. She was very helpful and courteous. Very reasonable prices and excellent service.

We had a great experience from this location, the girl that checked us in was super nice and very through,..... She knew what she was doing and made our check in and storage needs completely pain free and quick ,,,, i highly recommend you use this facility for all your storage needs 5 stars all the way. Thanks

Marissa was great to work with!!!!!! Very helpful and pleasant. Called to check on how things were going with the rental. Robert

Marissa was the best!! Great customer service she answered all my questions!!!!

Marissa is always professional best customer service i enjoy renting here because of her

On site manager Marissa was very helpful and knowledgeable. Will definitely recommend this location.

Excellent. Marissa is a great person to del with. Knowledgeable, Caring, Patient, and Competent. Highly recommend this facility and especially Marissa.

The property manager at this public storage is absolutely amazing she gave me all the information I needed. She was very happy to help I believe she actually loves her job I would definitely refer this public storage

I am early on in the process, but I recently rented a storage unit here and it has been a stress free and pleasant experience thus far. All my questions have been answered thoroughly and clearly, no tricks or hidden charges. A straightforward and easy process.

I made a reservation online very early in the morning (like 3am). I was contacted by Teresa that morning, who wanted to introduce herself and welcome me. She gave me the option of two times to come in and meet the next day. She explained that Marissa would be available at that time and would take care of my needs. Teresa cautioned me not to accept the unit without physically examining it. Marissa was cheerful and helpful, walked me to the space I wanted to rent, explained the locking system and how to access the unit. I have to admit, I was uncomfortable with making a commitment to a storage unit and Marissa eased my mind that I made the correct decision. Paperwork was explained in detail, signed, keys handed over and I was on my way.

My experience with Marissa at public storage #24219 was by far the best storage experience I have had. She has a great demeanor. Very friendly, and knowledgeable about her job.

Marissa has been very helpful and professional in helping me arrange storage in KC area. Due to bad weather delaying the move, she was very gracious to extend my reservation. When I needed to switch at the last minute to a different sized, larger unit, there was no problem. The unit is clean and easily accessable. Teresa, her relief helper was also very helpful on move-in day. My only concerns so far (48 hours since moving in), include: 1) Lighting down the alley is too spread out to adequeately see into my unit to do anything after the sun sets, unless I block the alley with my vehicle to shine into the unit. 2) The recent snow/ice clearance (storm 5 days before) left much to be desired, if you are on the shade side (south) of the rows. There was packed ice down the middle of the drive and snow still there out 6-8 feet from the units. 3) I don't remember discussing the rental insurance prior to move-in. I might have checked with my private insurer to compare rates, had we discussed that requirement sooner. All that being said, I still can easily recommend this location for storage use. DLM

Marissa was very professional and helpful. Checking in was easy, and she explained the paperwork very well.

Just rented the unit last Thursday so not much activity other than the initial paperwork and unloading. I can say that my dealings with Marissa (On Site Manager)were professional, helpful and courteous. She even followed up with me several days after the move- in to ensure everything was to my satisfaction. The facility is clean and maintained as well as the main office. Easy access to Hwy 35 is a definitely plus. I would definitely recommend.

I just rented this unit yesterday, so I haven't experienced everything yet. I must say, I don't like the reviews I read and hope my experience will be far better. Marissa was very kind, informative and knowledgeable.

I just rented the storage unit last night and when I returned with the truck to unload the truck, the gate code did not work. We had to leave. I called the office this morning and she checked the records and went outside and tried my code and it indeed did not work. She found it hadn't downloaded to the gate system. She was very cordial and helpful. I would suggest, however, that you check the code while they are still in the office to make sure it doesn't happen to you.

I have used different storage units before, this was by far the worse I have ever worked with. Whenever I would try to contact them (during business hours) I could never get a hold of anyone. I even left messages and nobody would return my phone calls. When I came by the office there was nobody there. One time when I came by to empty my storage unit because I was moving they were changing the door on my unit. I was not allowed to get to my stuff while this was going on. I was glad that I came by at that time because they were going to change the lock on unit and I would not have been able to get to my property.