Public Storage Self-Storage Units at 7100 W Frontage Road, Merriam, KS

I am so sorry I forgot the names of the two wonderful people that helped me out today at the W frontage Rd location. They were extremely kind, patient, and helpful with me. One of the best customer service experiences I’ve ever had. Thank you!!!

Martez helped out a lot on transferring my unit. Sweet guy and never had a problem with this storage property!

Amanda was excellent. Extremely helpful and kind.

PAM was very nice and helpful.

DJ was excellent. He got us set up with both storage units efficiently and easily!!

Tarra was awesome!!!! Tarra went above and beyond to help with saving my storage unit.. I owe her my life because my whole life is in my storage unit .. She needs a raise.✨️✨️✨️✨️✨️

Sean was such a great help. I love this, Public Storage location five stars.

Ms Tara help me add another storage space today she is very professional and fun at the same time I was pleased with my visit today

Ginger was a delight. Very knowledgable.Very professional.On point.I would do it again.

Shawn did a great awesome job! Great customer service.

Marcia was the best very helpful.. she transferred me to a better unit and got me best rate.. thanks a lot.

Shawn is awesome! He helped us quick fast and easy! Thanks Shawn!

Shawn was amazing with getting me right back into my unit! Excellent customer service!

Amanda was very helpful thank you public storage

Marcia was an amazing help!!

Shawn help me find the the perfect storage that I couldn’t find on the site. Super helpful

Marcia is always helpful with anything that needs attention. (Wish they would fill in that crater in the entrance.🤬)

Amanda was very helpful. Everything went smooth. Quick and easy. Much appreciated thanks again.

Shawn did a great job!

Marcia was an absolute sweetheart! After bothering her a few times she was still just as kind and helpful. Amazing customer service! Give her a raise

I love the Storage unit in good customer service especially the young lady at the front desk. Mrs Corida

Great service

big thank you again to lindsey for being so patient and kind and friendly! got us into the perfect unit with no hassle :)

Since I started a contract with Public Storage in May, the communication between myself and Public Storage has been incredibly unsatisfactory. Setting up automatic pay has been a nightmare. I went as far as going in-person to their office in Merriam, Kansas and settled my bill I was told by the manager that the matter was taken care of. Since then their automatic payment has failed miserably and they have charged late lees even though the problem was on their end.

I have been a customer at this facility for almost 2 1/2 years.... they raised my rates from $67 to $141 in 2 years.... I'm a disabled senior on a fixed income and they do not care.... I have used storage units in the past for 30 yrs and never had a 50% increase in 2 years I'm out of there by May 31 ...I do not recommend this corporate company who has gotten too big for their britches to care about customers budgets or about them on a personal level. I always paid on time and was not a bother to them. They have put me in a horrible predicament to hire someone to help move all my stuff out since I can't afford that kind of increase in my monthly budget. This year alone my unit went from $112 to $141. Just Wow! I won't be back! I will say the only saving grace at this particular property is Lindsay the property manager she is very accommodating and good at her job and very helpful... too bad the company doesn't follow her lead and take care of the customers like she does!!I I had originally had given this facility one star but changed to 3 stars Only because Lindsay's great customer service!

They do not make it clear on the website that you can make a reservation without paying. The website says "NO OBLIGATION" but I made a reservation and paid for it and then 2 days later, before even moving in, we realized it was not going to be the right size and cancelled our reservation and lost $29 in the process.

Great experience!!! I can recommend👍

Very nice people and they are very helpful when need