Public Storage Self-Storage Units at 4600 Southwest Hwy, Oak Lawn, IL

On 5/2 I received a “move out receipt” which I never initiated. When I contacted them they told me that the manager made a mistake and they will be contacting me. Never received follow up. This was a month ago. I contacted them again and supposedly the district manager was going to call me and to this day I still have not received any follow up. Worst customer service ever!!!

Update I was able to get into contact with the district manager who was able to process a full refund for me. Moved in to a unit on the 3rd floor and upon moving in the door was broken and had no lock. I had to transfer to another unit which I never received a refund for the first unit. To no surprise the 2nd units door was broken as well. I transferred on a Friday and checked the unit out on Monday because it was the weekend. Because I waited till Monday I won’t be getting a refund for any money and now have to dispute with my bank. Terrible service even worse location

Mark is great! Thanks for everything.

Mark help me perfectly

Good morning, I received great customer service from Mr. Mark. And will be referring others to the location.

Mark was great and attentive and able to answer all of my questions. We moved through the rental process with ease and I would certainly recommend him to anyone!

They were closed when I got there and no way for me to get my lock, lame Updated this review to let you all know I encountered even more bullshit. I got drafted more money from my account with outeven being told by the rep this would happen. As of now still no explanation, I haven't even moved my stuff in there yet and they unexpectedly charging more.

Mark was very helpful and very kind to me. He was also a great guy to talk to. Mark also was so polite and friendly.

Mark is a good employee help me with my space love Public Storage

Mark was a tremendous amount of help very thorough through everything!

Mark is great customer service

Mark was amazing helping me and very respectful. If only there was more employees like him everywhere.

Mark is a great employee help me with everything I need facility looks great. We’ll consider in renting again.

Mark at the Oak lawn Public storage location is awesome!!! Always going out of his way to do more in helping. Love this place

3/10/2025 update: My rent is now $439/month - close to 2x my original rent of $233/month since arranging storage in 2023. This morning, I took a ride to swap out winter/spring items. A window is broken out, the front entrance door is out of service AGAIN, with a note to use the back entrance. I make my to the back entrance, the "secured door" is wide open. Zero security. Zero climate control - it was 35° this morning. Office doors are locked, no one is on duty. "We'll treat your stuff like it's our stuff" - Public Storage apparently doesn't care about their stuff or anyone else's. Current & potential renters beware, your belongings are up for grabs. ****** Original 1/2/2024 review: I pay over $300/month for storage space at this location. Headed over to put luggage in my storage unit on Tues 1/2/2024 at 12:00pm on my lunch break. Repeatedly put my code in, the building's roller door went up a couple inches & fell back down. Threw my car into reverse, parked, walked up to the office door - office door is locked, office is empty, lights are off, no note with a return time. I called, left a voicemail, waited around in my car for 45min - no reply, no one returned to the office. Two other customers pulled up & attempted to access the building as well. I wasted my lunch hour on an errand I couldn't complete. Per Public Storage's website, this location supposedly has a property manager onsite... except there's no one onsite and I have no access to the building, my storage unit, and belongings. I don't know how Public Storage can call itself "the leading provider of storage units for personal, business and vehicle needs," and have no one onsite during business hours, no notice posted that the entrance door requires service/is broken, no signage up that an employee will be back at a specific time, and the office phone isn't forwarded to live agents for customers who need assistance in real time. I've been home for almost 3 hours - still no call back re: when I can expect access to my storage unit & belongings. Update: I've raised my rating from one star to three stars - the DM called me, discussed the faulty door, flex hours & that staff are in-office intermittently, that the door should be repaired within the next day or so, and offered a credit for the inconvenience.

Mark was excellent and helpful.

I've been here for years, and Barbara is amazing.

Great and fast service.

The facility on Southwest highway in Oaklawn Is the place to go mark was the man that helped me he was the best that you could ask for variant formative Smart polite Smart polite And then some I would recommend you call him if you ever need space to run I talked briefly with his co-worker at the location at 83rd in Cicero I believe that's pure bank another awesome guy

Came into possibly purchase another unit spoke with the employee on the premises by the name of Barbara. She was very helpful and thorough and answered all of my questions. I am very grateful for her going above and beyond.

Property Manager Mark is a great help and always very nice and respectful. Thank You Mark

Mark was extremely helpful and a pleasure to work with. He’s a great employee! He answered all of my questions and addressed my concerns! Thank you!

Barbra was great today. We needed to get a unit last minute and she helped us find what was needed, and Ben tho it was not at here location. Thank you so much

Barb was very courteous and professional,she took her time and showed me the storage units,very pleased with her kindness

ANDREW, I VERY Satisfied with my services today he was very helpful .

Barbara was an amazing help , she was very polite and had such an amazing attitude

They are the worst scammer, lies about calling back. They barely in the office. SMH... Management sucks, I don't even know know why this place still Stat in business.

Mark was a huge help in figuring out what size unit we needed. Great customer service!

Mark was excellent in contacting me and worked with me consistently to take care of my unit. We've been here for over a decade and he's been the most helpful for me and my family during this rough time after the loss of a close family member

Customer service representative was friendly and very knowledgeable. Excelente service. Thanks Mark

Mark is absolutely wonderful ! Every time I stop into the office he’s always so pleasant and helpful. This location is also always clean and well-organized. Mark truly makes the difference !

Terrible. I booked online and have came here 4 times to get access n no one is on the office ever. I want my money back!

Staff were very helpful and professional in assisting with picking storage space.

Mark Jackson was really helpful getting me a storage unit. The place is really clean and friendly.

Good afternoon I been coming to Public Storage on Southwest Highway dealing with Mark he is an excellent person to deal with always willing to give a helping hand and help me out with learning how to use your app. I truly enjoy communicating with Mark. Great worker.

Love how clean and well lit this location is!! The staff are amazing too!

MARK JACKSON GAVE THE BEST SERVICE EVER I HIGHLY RECOMMEND HIS SERVICE ALWAYS. HE DESERVES THE HIGHEST RATE.THANKS MARK.

The worst property manager ever .He is rude ,he says one thing never is true when it comes to pricing of your locker .The price will change without warning during the year .My price went up substantially.

It was a great experience. customer service good. Storage unit nice and big.

I like it a lot so far the only issue I have is the doors don’t have safe latches. In previous storage spaces I’ve used you roll the door up and it catches - here you have to pull back the metal on the track to jam the door up (I was told to do so by staff after I first used it, rolled it up and the door fell back down on me because it had no stops) I’ve already had issues trying to get it to stay and I’m scared to catch my fingers in it doing it this way, the door isn’t made to work this way it should have safe stops. Might just be my unit I’m not sure but I worry about getting caught in the track or door- Manager commented they’d look into it 3 weeks ago and nothing has been done and the door has fallen on me twice and I almost catch my hand trying to improperly prop the door open with the metal as suggested it’s dangerous and not ok. Changed my review to one star because the door is a death trap and I expect it fixed

Very good customer service. Answered all my questions

I would like to thank Mark he was very helpful and explained everything down to the T..... really appreciate it great customer service

This was a great experience for me. I’d will definitely be recommending this to friends. Thank you to mark for all the help especially.

Mark jackson was the best :) Great customer service …great knowledge of storage space ..fast service ty !

Mark is a Very nice helpful and respectful person

During a very stressful time, it's been a blessing working with Mark. He listened to our problem, gave solutions, and went above what I had expected in terms of customer service. He was calming, positive, and great to work with. Thank you Mark! Your help is appreciated!!!

Really clean facility love going there. I’m always helped by a worker there’s named mark. Even when I’m having a stressful day the guy can put a smile on your face.

Very professional and clean facility employee Mark is nice and respectful

Andrew is the best! Thanks

Andrew is best!!! Thank you

Andrew's job of customer service is five stars top-notch, I highly recommend him.

Had a great experience with Andrew at the Oak Lawn store. I had many questions and Andrew took the time to answer them all. He was a great representative of the company, excellent customer service skills.

Easy move in and access. Andrew was great!

Convenient, affordable, secured. Would like it better if they had 24/7 access, but it is what it is.

Andrew and Mark are great helped us out alot

Andrew was VERY helpful!

Andrew was very helpful and respectful

Andrew was very helpful

He was amazing. AWESOME CUSTOMER SERVICE 😁

Andrew was very helpful today..thank you so much

What a pleasant surprise to find people actually in the office on a Sunday afternoon, or any other day for that matter. I like the new crew on Southwest Highway. Andrew is the best. Saved me a bunch of time before work.

Would like to send a special thanks to Andrew and Mark from Oak Lawn Public Storage for being so helpful in answering questions I had. Customer service at its best, keep up the great work.👍🏼😎👍🏼

Andrew and mark were very helpful great crew.

Andrew was very helpful

Really recommend this place for your storing needs, very clean and affordable(compared to other storage places around the area). Went in today to check available units for my mom and Sarah was extremely helpful. She showed us multiple units until we found what we needed and gave us a small tour of the facility. Thank you again Sarah for everything!..

Sarah was awesome. Very knowledgeable, walked me through the entire process in a short amount of time

Tim is great

Sarah was extremely helpful and courteous.

Sharon is marvelous.

Sarah was so helpful

Sarah - Superb customer service!

I had a great experience with the manager Naikia. He was very helpful. All of my questions were answered and changes I had to make were seem less. Thank you for all your help.

I appreciate everything Sarah has help me the public storage. You have a wonderful employee. Thank you Sarah.

Barbara should receive 5 star rating for displaying excellent customer service.

Nice facility

Tim is great. Knows what he is doing

Great facility! I came in for some estimates and Mya was of great help to me. She was nice and well informed on what the facility had to offer and at what prices.

Tim was very nice.

Working with Tim was great

I was having a hard time trying to find a unit for storing some personal belongings and Mya was so helpful and made the process so much easier for me

The facility is clean and well lit. Additionally, Maya was incredibly helpful and patient with me and my three rambunctious kids during my walk in. Great location and staff.

Mya was a great help and was able to help me get my rent decreased and kept me from moving out ... Always greets her customers with a smile, always has a positive attitude, she represents your corporation very professionally!

Great experience and hospitality!!!!

Sarah was so helpful and awesome

Honesty one of the Best storage units I've had! I've been using them for about 3 years. Sarah always informs me about the new promotions and openings as I use a LOT of units 😆. Thanks to my ladies at 4600 SW HWY Public Storage

My experience with Public Storage was really great. I was greeted by Sarah. She was very patient, helpful and professional.

Thank you Mya for all your help, she is the best associate I have dealt with very compassionate and patient with each and every single one of my questions. I will for sure be back a this location and she is to thank.