Public Storage Self-Storage Units at 4600 Southwest Hwy, Oak Lawn, IL

They are the worst scammer, lies about calling back. They barely in the office. SMH... Management sucks, I don't even know know why this place still Stat in business.

Mark was a huge help in figuring out what size unit we needed. Great customer service!

Mark was excellent in contacting me and worked with me consistently to take care of my unit. We've been here for over a decade and he's been the most helpful for me and my family during this rough time after the loss of a close family member

Customer service representative was friendly and very knowledgeable. Excelente service. Thanks Mark

Mark is absolutely wonderful ! Every time I stop into the office he’s always so pleasant and helpful. This location is also always clean and well-organized. Mark truly makes the difference !

Terrible. I booked online and have came here 4 times to get access n no one is on the office ever. I want my money back!

Staff were very helpful and professional in assisting with picking storage space.

Mark Jackson was really helpful getting me a storage unit. The place is really clean and friendly.

Good afternoon I been coming to Public Storage on Southwest Highway dealing with Mark he is an excellent person to deal with always willing to give a helping hand and help me out with learning how to use your app. I truly enjoy communicating with Mark. Great worker.

Love how clean and well lit this location is!! The staff are amazing too!

MARK JACKSON GAVE THE BEST SERVICE EVER I HIGHLY RECOMMEND HIS SERVICE ALWAYS. HE DESERVES THE HIGHEST RATE.THANKS MARK.

The worst property manager ever .He is rude ,he says one thing never is true when it comes to pricing of your locker .The price will change without warning during the year .My price went up substantially.

I pay over $300/month for storage space at this location. Headed over to put luggage in my storage unit on Tues 1/2/2024 at 12:00pm on my lunch break. Repeatedly put my code in, the building's roller door went up a couple inches & fell back down. Threw my car into reverse, parked, walked up to the office door - office door is locked, office is empty, lights are off, no note with a return time. I called, left a voicemail, waited around in my car for 45min - no reply, no one returned to the office. Two other customers pulled up & attempted to access the building as well. I wasted my lunch hour on an errand I couldn't complete. Per Public Storage's website, this location supposedly has a property manager onsite... except there's no one onsite and I have no access to the building, my storage unit, and belongings. I don't know how Public Storage can call itself "the leading provider of storage units for personal, business and vehicle needs," and have no one onsite during business hours, no notice posted that the entrance door requires service/is broken, no signage up that an employee will be back at a specific time, and the office phone isn't forwarded to live agents for customers who need assistance in real time. I've been home for almost 3 hours - still no call back re: when I can expect access to my storage unit & belongings. Update: I've raised my rating from one star to three stars - the DM called me, discussed the faulty door, flex hours & that staff are in-office intermittently, that the door should be repaired within the next day or so, and offered a credit for the inconvenience.

It was a great experience. customer service good. Storage unit nice and big.

I like it a lot so far the only issue I have is the doors don’t have safe latches. In previous storage spaces I’ve used you roll the door up and it catches - here you have to pull back the metal on the track to jam the door up (I was told to do so by staff after I first used it, rolled it up and the door fell back down on me because it had no stops) I’ve already had issues trying to get it to stay and I’m scared to catch my fingers in it doing it this way, the door isn’t made to work this way it should have safe stops. Might just be my unit I’m not sure but I worry about getting caught in the track or door- Manager commented they’d look into it 3 weeks ago and nothing has been done and the door has fallen on me twice and I almost catch my hand trying to improperly prop the door open with the metal as suggested it’s dangerous and not ok. Changed my review to one star because the door is a death trap and I expect it fixed

Very good customer service. Answered all my questions

I would like to thank Mark he was very helpful and explained everything down to the T..... really appreciate it great customer service

This was a great experience for me. I’d will definitely be recommending this to friends. Thank you to mark for all the help especially.

Mark jackson was the best :) Great customer service …great knowledge of storage space ..fast service ty !

Mark is a Very nice helpful and respectful person

During a very stressful time, it's been a blessing working with Mark. He listened to our problem, gave solutions, and went above what I had expected in terms of customer service. He was calming, positive, and great to work with. Thank you Mark! Your help is appreciated!!!

Really clean facility love going there. I’m always helped by a worker there’s named mark. Even when I’m having a stressful day the guy can put a smile on your face.

Very professional and clean facility employee Mark is nice and respectful

Andrew is the best! Thanks

Andrew is best!!! Thank you

Andrew's job of customer service is five stars top-notch, I highly recommend him.

Had a great experience with Andrew at the Oak Lawn store. I had many questions and Andrew took the time to answer them all. He was a great representative of the company, excellent customer service skills.

Easy move in and access. Andrew was great!

Convenient, affordable, secured. Would like it better if they had 24/7 access, but it is what it is.

Andrew and Mark are great helped us out alot

Andrew was VERY helpful!

Andrew was very helpful and respectful

Andrew was very helpful

He was amazing. AWESOME CUSTOMER SERVICE 😁

Andrew was very helpful today..thank you so much