Leandra helped me out with transferring spaces saved money and got a bigger unit !
Tim was great love his customer service
Leandra helped me out highly recommend this place fir rental
Leandra was a huge help, very nice lady! She will work with you every step on the way!
Leandra looked out for me and was very patient! Great customer service:)
I had a great experience with renting our unit today. Leandra in the front office was extremely helpful and made the whole signing process go smoothly. Highly recommend this location if you’re in need of extra storage help.
Leandra was amazing helped me she is a boss never could of done it without her also just tries to help everyone she can to her best ability if she can’t do whatever you need she will find someone that can!
Tim is very nice. Answered all my questions.
Barbara is very helping she was amazing & made the process so easy for me. Thanks Barbara ❤️
Leandra was the best, help us with all our questions and concerns..Great customer service..
Tim was very helpful and informative with setting up our storage space rental . Thank you and highly recommend
Leandra was very polite and very helpful very good customer service
I went in today to get a storage unit. And the lady there I think her name was Leandra, was very nice and professional. I think I made a great choice choosing this place.
Tim was great!! Answered all my questions and was very informative and helpful.
Tim is very nice. Great manager
Tim was very kind and a great guy!
Barb and Tim were both very helpful and two of the most polite people EVER. Answered all questions with no problem and even explained things in detail! I would give them 10 starts out of 5 if i could! Store your belongings here!
BARBARA gave us excellent customer service, she went above and beyond to meet our expectations. I highly recommend this public storage and have Barbara assist you!
Tim help found me a cheaper unit and was very helpful
20 July 2024 I found this Justice, IL Public Storage facility in my search to move out of a poorly managed facility located at 79th & Sayre. My initial phone call inquiry was handled by Barb. Her OUTSTANDING customer service skills immediately held my attention. I asked many questions and was shockingly pleased that ALL my questions were answered AND! Barb followed up with some open items and provided the responses as promised, when promised.
As a direct result of my conversation with Barb, I subsequently went in person to the Justice, IL location to get a visual on the layout, to see the units and to determine their level of cleanliness.
Tim, the property manager, greeted me with a warm welcome and a GREAT smile. I thought to myself: “WOW! What a promising first impression! Here’s a manager who knows his area of responsibility, takes ownership and executes with a confidence no longer common in today’s customer service.” Tim truly embodies the term “SERVICE!” After his introduction, Tim willingly took me to see the units in which I was interested. I say willingly, because my experience with other PS locations has shown a lackluster response to the paying customer. Like Barb, Tim answered ALL my questions and provided helpful options.
I’m happy, proud and relieved to report that Tim, the property manager knows how to manage his property! Not only was the office clean and organized, but equally important, the units were clean and swept. AND(!) the interior walls of the units were spider-web free (unlike the facility on 79th Street, whose units are neglected and FILTHY!!).
The kindness, professionalism, courtesy, humor, knowledge and follow through demonstrated by this duo tag team of Tim & Barb have made my decision for me. I am relocating to this facility and am sure that my future storage needs will be met under the leadership of Tim & Barb.
Tim & Barb, thank you for being good, decent human beings. Thank you for executing your duties with integrity and character. Thank you for taking pride in your facility and for treating others the way you’d like to be treated. It makes a difference! You’ve demonstrated that kindness matters! I look forward to doing business with you.
Thank you Barbara and Tim you both are amazing and such a great help! Answered all my questions and help me quickly and great professionalism! Thank you again excellent customer service! My family thanks you!
Tim the property manager is amazing to talk to and very understanding. I appreciate their customer service.
Thank you
Tim was fantastic. Very helpful guy!
This is the place!! I'm from the south and I was sure glad that a man with manners and etiquette works here! I'm 65 and needed all the help I could get lol. Thank you to Tim! These old bones appreciated ol time customer service! Lord knows I've had enough bad service so I appreciated great value and customer service. If he wasn't working I'd ask him for coffee!
I have 2 businesses and have equipment to store. I have to constantly go in and out for jobs and my business. I appreciate a straight forward person and Tim made sure what I needed I got. The guy was a great help. Clean and I appreciate the deal. I’ll update more but so far so good! Better than anywhere else I’ve had to use in this area. Keep it up.
Super clean! Wonderful center manager Tim, very pleasant and engaging. It was quick easy and a great deal and he was right about the unit! His weather forecasts were right on!! Glad we listened. Wish every time I had to use storage someone had been so helpful! Only here for a month or two hopefully but glad we picked here!
After having to move quickly, I found this site online and because it seemed safe and had great reviews I picked it over others. The gentleman at the counter was soo helpful with all the information and options. He was a blessing. Needless to say his advice was great and he was right the bigger size was necessary! The price was great!!! I felt safe and this is the cleanest storage place I’ve ever used and my unit smelled like lemons, Timm made a bad situation so much better and I felt like I had someone helping me get through it! I recommend this place to anyone and especially women. Total gentlemen and helpful!
Wanted to add with the bad weather and having to remove stuff during the heat, The manager or owner Tim was great again. If you’re a woman this is the place. Always polite, never condescending and always willing to help with advice, suggestions and supplies and the realistic expectations for fitting stuff!!!
Barb was so helpful, got me the perfect unit at a great price. Thanks, Barb :D
Tim was great very clean and very nice guy
Tim got me a great price on a unit.
So I rented a unit here last month. I dealt with a lady named bard. She was amazing, my deal is not her at all. I rented as a business. I requested 24 hour access. It took almost a week. That’s ridiculous as it’s being used as a business and need the unit access at all times. Second I seen that someone was tampering with my lock. There are cut marks on my lock. Just very disappointing cause it was a nice place. But to much money in equipment to take a chance on the unit getting broken into.
Tim was great. Really like this guy. Thanks Tim
Tim took great care of me this morning, showing me a unit, and thoroughly explaining the rental process. He’s a very knowledgeable guy, he even cleaned the unit for me. Thank you
Thank you to Tim for his excellent support with my rental. I appreciate the time spent to ensure I understood my rental options.
Barb is a great, very, very helpful! Great customer service!
Tim was great and professional
Tim was great! Explained every one of my questions and helped me get the best deal on a unit !
Roxanne was amazing helping a storage unit also got the ps app
Tim helped me very well. Thanks Tim
I met Tim on Monday. Answered all my questions. Like this guy. Thanks Tim
Barb was awesome extremely helpful
Barb at public storage in Justice was absolutely phenomenal. Thank you very much Barb
This is by far the best storage place I been to. Tim and Barbara answered all my questions made the process fast and easy, and the communication was great. I been to others public storage and either I have to wait because no one would be at the front or they didn’t want to deal with customers. Thank you Tim & Barbara for being so helpful.
Barbra was very helpful ,informative , and kind
Tim is great, thanks for helping me out
In our travels we stopped in Justice IL to check out the location and property. We were met by a tall handsome man named Tim. Who answered several questions for us. My sister was more interested in a 5X10 unit. He was very friendly and has a great sense of humor. Thank you Tim
Barbara and Tim are wonderful they helped me find a Great space for an affordable price with exceptional customer service.
Tim and Barb were very helpful. Had great deals on merchandise.
Tim definitely helped me out and I appreciate his friendly service. Great guy
Tim was great and very helpful.
Tim is the most respected Employee that I’ve met,! he accommodated me, helped me out when I ask him to, and he also gave me the storage that I needed, that he knew would be a great fit for me!
When I walked in, He Was So Kind Help Me Decide What Size Storage I Need & Such ~Great Employee!
Tim was very helpful with everything!
Tim was fantastic.
Really helped me make the transfer easy.
Been a Public storage customer for over a year.
Ask for Tim
Just got a storage unit here and Tim was so helpful and accommodating. He helped us so much. Clean and secure facility. Tim even helped to shovel snow that was in front of a unit. Thank you for your help.
Barbara and Tim ,They are great.
Had a great experience with Tim. Came in answered all questions and concerns I had. Was very knowledgeable about everything. Made the experience a 10/10. - Adam
Tim had excellent customer service. Greatly appreciated him.
Tim was really great. After starting an online application he gave me a call the next morning to see how to proceed, and when I arrived gave me options I didn’t know I had just from looking online. Thanks Tim.
✨
Thanks Tim still the best
Tim was very helpful in figuring what size I needed. Thanks Tim
Tim was very helpful and kind.
Tim was very good at explaining everything. Very good customer service
Had a great experience here. Met Tim. He helped me get a storage unit. He was extremely knowledgeable and helpful. He made the sign up process so easy! Made me glad I stopped in to ask! Great customer service here.
Tim is great ! Very helpful explained everything i needed to know .customer service is exceptional .thank you Tim for your wonderful customer service .
Tim helped me get a great deal.
Tim got me into the right unit
Visiting my public storage in justice ill and Tim was helpful
And showed me how to get in and out thank u tim.
Tim was great. Got me what I needed. 6 stars.
Tim was the MOST AMAZING Customer Service Rep I've encountered so far! MAY God continue to Bless You Tim and propel You!!! BE Blessed!!!!
Tim was very helpful and courteous.
Crystal was amazing it was a smooth process
Thanks Crystal for everything..she a good and hard worker ❤️
Excellent storage facility and professional staff. Tim helped me get exactly what I needed and has wonderful customer service! Thank you for making this process streamlined and easy!
Thank you Tim for your great customer service
Crystal was so patient with me she walked me through rental and explained everything. She was very helpful this company should really appreciate her! Crystal was the best
Tim is the best guy to work with. Hes the man
Tim was helpful and knowledgeable of the place gaved us great help and quotes
crystal is an amazing property manager, she helped me choose the right size unit and made the transaction smooth and quick so I could move my things in same day. Very friendly, professional and knowledgable. Top notch. Public Storage is fortunate to have her. Thank you Crystal!!!
Christal was great and pleasant to work with.
Ms. barb was amazing and was very sweet and kind. She took such good care of my cousin and I. I honestly only like to come when she’s there. She my little aunti.
Thank you
I just got my unit today it only take me 15 minutes to get everything done. Thank you for this great service
Shout out to ashley for best customer service really went out her way to help me thanks!!!!
Ashley was the best and gave me great services
Tim is great to work with
Crystal was very nice and helpful w move in
My Experience was very awful There I ask Over There At The Office That l Can See My Storage But The Person in The Office Refuse To Let me See How Bad Of The Inside The Mouses Had Chewed My Stuff Now They Want Me To Pay 413.00 I Just Wanted To See What l Be Paying For Before A Person Can Have Out All That Money !!!!!!!!!!!
Tim was Very nice and helpful
Tim is great. Knows his stuff
Crystal is an amazing employee! Her customer service is top notch and she truly cares about every customer that comes through the door. She represents public storage in a great way!
Tim was awesome. This is our first time using a storage facility. Tim was patient, answered all our questions & was exceptional. He is a great asset you Public Storage!!
Tim is very helpful! Great customer service! Site is clean and quiet!
Crystal went above and beyond today thank u
Hey everyone! Hope this review helps you decide if this is the place for you!
Just had a mistake happen. (totally my fault) I basically put my things into a unit over from mine because the unit labeling was on each side so I was confused!
Just walked in and spoke to TIM and he was as nice as can be. Took care of me in such a courteous manner I had to leave a review.
You only get him on mondays though guys so if you need someone who will help you and get you the info you need I highly recommend TIM.
Thanks again TIM and tell your boss you need a raise!
This is the absolute worst public storage I’ve ever been to. 1# I can’t make payments because they banned my account. #2 the manager that is black woman named crystal and barb wont answer my phone calls and puts me on voicemail each time I call. #3 each time I call a young lady answers the phone and tells me she’ll contact the manager for me but ends up hanging up. #4 my car is stored in unit D179 10x15 and it’s been there since 04/08/22. My payments been blocked and couldn’t make any payments at all. I was in vacation out of state and they took advantage of me and my property. This been going on for months now, it’s already 02/20/23 new year and still can’t get access to my property or any management. Customer service is terrible I n ed my property back and a refund. My lawyers are on standby ready to start this case in court. Justice will be serve, not today not tomorrow but now!!! Over $50k worth of property in that storage unit, important legal documents that will be imprisoned forever if tampered. Everything single item in that storage unit has been taken pictures set accordingly. I have prove of everything, emails, phone calls, voicemails. I’m done waiting and playing games.
Not sure about other locations but this one has a worker name Crystal who go over and beyond for customers. She truly is a wonderful person who explains everything in a clear manner. She was heading out for lunch and stop what she was doing to help me find the unit and taught me how to easily open the unit. Great location with great employees
Very friendly and made this process easy
Hi my name is José Luis and I want to let you know the office agent “crystal “ was so good whit all the details for me to get the storage she helps whit everything so I’ll hardly recommend this place THANK YOU.
Chrystal was fabulous. She was patient and courteous in my time of need. I strongly recommend public storage.
Crystal was amazing and knowledgeable service was amazing
crystal
very nice and helpful!👍
Ms. Crystal has been very helpful, amazing customer service.
Nice place, friendly staff. Katie is very kind
Super sweet,helpful ,easygoing thank you !😊
Very knowledgeable & great customer service....
Awesome customer service! Fast and easy process! Cost friendly rentals! Thank you Crystal! :)
First time renter here at public storage and I’m grateful to have had a wonderful representative in Crystal. She is very informative and patient. I will definitely recommend Public Storage to friends and family thanks to her professionalism. Thank you Crystal!!
Crystal at the Justice location and everyone there super helpful. I highly recommend this location. She is the absolute best. I really appreciate the way you treated me. From the moment I got there with all my belongings and needing a bigger space. Lisa made it so easy and fast. The change was done so quickly Lisa at the desk was swift and sweet. I was hospitalized thank you Crystal God bless you for your patience and communication. Thank you.
Crystal was amazing and so helpful
Very polite and knowledgeable
Crystal is the main star at this location
Great customer service experience
Crystal was great helping me over the phone thank you
Crystal was very helpful and will recommend location
Crystal is always very helpful and kind when I come to my storage unit. She goes the extra mile!
Barb was so courteous and helpful. Thank you.
Crystal did an amazing job with my move in
crystal was helpful definitely will recommend