Public Storage Self-Storage Units at 6990 W 79th Street, Burbank, IL

Andrew is super helpful.. helped explain everything.. if I could I’d give him three thumbs up.

Andrew, took great care of us... He explained all the steps to follow, with kindness. It was an excellent service.

Andrew was great and extremely personable , made me laugh and smile while he showed me units in 100 degree heat even though I told him it wasn't necessary because of the weather, he insisted that it was important to eyeball what size would work best for me . Thanks again Andrew .

Andrew is the best !

Tim was amazing he help us algo getting set in our Unit

On 2 occasions i traveled 32 miles from indiana and iI was unable to access my unit due to rolling shutter. Being down with a padlock on it...on five occasions I called the managers phone number I got no answer I left voice mail and NEVER GOT A RESPONSE I finally got ahold of an employee LETTY who reached out to someone who informed her that the shutter still opened with the padlock on it...I THEN BEGAN AND REMOVED MY ITEMS AND CLOSED MY ACCOUNT...IN MY OPINION THIS IS NOT A Way TO RUN A BUSINESS I TRULY HOPE NO ONE ELSE HAS THE EXPERIENCE THAT I HAD...

As a first time renter of a storage unit i found LETY to be extremely helpful. She was able to set me up with a unit within minutes. She is a keeper and I’m grateful for her services. She made me feel comfortable about my choice!

It's satisfactory. Just a place for storage

Aida is super awesome I see at others location she the best

Willie was an amazing help! Great place to store

Dil did an amazing job helping me with renting process and setting up my app. She was also very informative and professional. Excellent service! I highly recommend this company.

Awesome friendly service all the time thank you

It was a pleasure working with Gabby on today. She’s very informative and, of course, awesome! Continue and keep up the good work!!!

Great customer service from Willie

Willie was extremely helpful!

Willie the Attendant was professional & knowledgeable!

Great place and Willie was the best!

Great customer service from willie

Was in there the other day great customer service from Willie. I would recommend this company

Rats in every single unit!!!!

Made a reservation 30 minutes ago and it's impossible to cancel the reservation. Only way to cancel a reservation is by calling the property, but no one on the property is answering the phone. Edit: resolved quickly the next day, thank you.

Great customer service from the worker Willie. Have unit at another location.

Terry helpful

Do you have any 7/10 available right now could move in tomorrow..

was okay.

Incredible staff very helpful and always willing to solve one issue.

Rented storage very clean thanks terry

Great service always give 110%

Terry very helpful information thank you

Terry have excellent customer service skills

Terry great job

Good service Terry

Terry very good service

terry has great service

Came in to rent storage terry very professional

Terry great customer service very good information about storage

Came to store and terry was a great help very professional

Terry very nice tea service

Terry was very helpful and patient

Terry great service

Terry very helpful

Terry verry professional

Terry excellent service

Terry fast service

Made payment terry great service come here for storage

Ferry great customer service

Terry was very helpful power outage at this facility beyond his job duties

Terry got the right storage

Terry took my payment so fast in and out

Terry very good personality and patient

Terry great service

Terry took time to find me the right size and the best price thanks

Terry very effectively got me on and out

Terry very helpful very professional

Terry great service

Vacated Terry was fast and efficient

terry great service

Terry helped me find the right size storage for the right price thanks big guy

Terry great service

Terry fast and efficient

Terry help me find the perfect storage for my needs

Terry amazing service

Terry great customer service

Terry great personality

Clean and great customer service

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Terry

My unit was broken in to after less than 2 months under mysterious circumstances. I was offered no investigation or compensations for loss of goods (I did not buy additional insurance, would have been nice to have been offered at least a free months rent or something). Noticed one of the outside gates was held closed by a bright green bungie cord (not a lock) when I was cleaning out my unit. Exit gate was out of order for over a month straight. Would not recommend, will never go there again. Buy the insurance and check your unit often if you rent here.

Terry great customer care thanks

I received excellent customer service from terry

Terry fast efficient

Terry was great

Terry, Did a great job as well as explaining all the info needed

Terry was very kind thanks

Terry amazing

thanks Terry great info on making payment

Terry provided great and prompt customer service!

Terry great service

Terry is amazing thanks store your goods here clean and secured

Thwnks terry perfect storage for my needs

Terry this is my first time actually renting a storage unit and the customers service from the phone until I came in the office to view the unit was GREAT! I was greeted at the door terry was very Knowledgeable of all the items I needed to use to wrap up my things to store it properly. I will be using this location again if ever needed thanks so much terry for the pleasant experience.

Terry is very professional great service

Terry was magnificent excellent service

Terry was a great help

Came here with my friend and terry was great with giving me info on my storage unit

Terry is very helpful excellent customer service

Terry saved me time and money thanks big guy store your goods here

Came in to make payment terry was amazing

Terry good customer service

Terry great customer service fast and professional

Terry and Willie are great at what they do excellent customer service thanks

Terry is patient great service

Rented storage from Terry fast in and out

Fast service , nice,

Terry great service very patient

Terry great service

Terry nice smile excellent service

Terry great service thanks for helping me in this cold weather

I have been in a few storage facilities in my life time but the service that Terry was so passionate and humbled and professional for his work ethic to be demonstrated shows that your company is good in people skills.

Terry was great in this cold weather he help me with a frozen lock to my unit thanks Terry for your patience and service stay warm

Great service from Terry

Audrey was very helpful, nice, and professional. A real pleasure to do business with. Highly recommend PublicStorage

Amamzing. People

Perfect location for my storage needs. Brianne was great. Very close to home which is a big plus.

Very clean office, Audrey was very helpful!!!

Audrey and Brianne are great at their job! Thanks for the service you both provide for me and my mother when it comes to our unit. Would recommend to all my friends and family!

Very pleasant experience, helpful people, friendly environment

Great service from Audrey!

Audrey is great! She is very friendly and helpful!

Public storage was very nice place and really made my experience very easy to find a good size storage and payment plan very easy to understand Audrey and Brianne were very helpful explaining everything leaving no details out which made it very easy to find and understand everything they were very slow and patient with me in this stressful time

CHRISTIAN was extremely helpful and friendly this place is a great place to go for your moving needs.

Happy helpful Audrey thanks!

Audrey and Bri were awesome. Nice help

nicole help us with all our needs thanks again nicole for helping us out your awesome ,,,,,,,,,,,,AAAAA ++++++

Audrey made the process so quick and simple and remained patient and professional . She answered every concern I had with dedication to making my stay here one of the best. Thank you Audrey keep up the good work.

I just recently upgraded to a bigger unit at this location. My husband and I were fortunate to get Audrey to assist us in making this upgrade. She was outstanding!!!! She took her time and explained everything with detail and gave me all my options. She was very clear about my price and did not leave any important information off. I had a better understanding of what I was getting into this time than I did when I first sign up. She was very polite and she took her time explaining everything I needed to know. Audrey was wonderful and very professional!!!!!

Audrey is awesome. Helpful and Nice

They were very helpful Brianne took her time in going over the unit for me and making sure that I got the correct size unit for what I needed to store I enjoyed her customer service I will always store my things here

Sorry just did not care for it

Audrey was awesome. Very helpful. Very pleasant. Good customer service.

Brianne was very helpful ans made my experience as a 1st customer very happy.

Brianne was amazing! Great price! Thanks!

Brianne was very efficient and friendly

I absolutely love this location! Brianne Hoynes is always so helpful and has great customer service. She is a delight! Will definitely recommend this location to friends & family!

Audrey was beyond helpful and made my stressful experience of moving that much easier. I will recommend this location to anyone i know who is moving. Thank you Audrey for making this move delightful!!!!

Brianne was extremely helpful and explained to me everything I needed to know..great service very friendly !!

This is a horrible storage. Not only did they give two horribly ruined storages. They broke in illegally without our permission. They left a mess and destroyed my electronics. I would prefer to pay a little more and stay at a better storage. And the service ahhh!! Horrible

Brianna was awesome explain everything to me no-contract month-to-month basis which is what I love no contracts in and out within 15 minutes

Brianne was great and accommodating and answered all my questions.

Brianne was a wonderful lady to deal with. Answered all my questions.

I been costumer for almost 3 years and I haven't had any problems I like there services thank you

Service was excellent by Terry

Terry was awesome! Great service :)

Terry, property manager, is a great definition of what Customer Service is. He sets the bar.

Terry gave awesome service in and out and I recommend this facility for all you storage needs.

Towanda was very helpful and very nice. Great work

Thank you Brianne and staff! Very accommodating and helpful!

Awesome service thank you for the service thank you brianne👌😉😉

BRIANNE THANK YOU SO MUCH!!!!

Amazing service!!! Brianne was very courteous and helpful! Thank You Brianne!

Great service Brianne was very helpful!

It was super cold and I badly needed a storage unit same day. I got the storage same day.Aaron was very professional and helped me with purchase of boxes of different sizes and blankets. He was very helpful and answered all my questions.

Brianne was great thanks for the space!

Great service. Brianne is the best!!!

Came in Aaron help very good and helpful

The experience i had today with a very very pleasant one a young man by the name of Aaron took care of myself &my husband hewas quite professional and gave us very clear & perfect advice he was often showing us great items to help our cause. Thanks!!!

Brianna was awesome. She was so helpful she deserves a promotion. I work for a very large service company and service is very important to me she definitely gave that today. She when out of her way to assist me today.

Brianne was great! She helped me find the perfect unit to store my stuff. Thanks for all your help.

I've never used a storage unit before but they helped me out. It was quick and easy process. I will keep using them again, thanks to Aaron for helping me out.

I was helped by the nicest Manager Brianne she made me feel safe when it came to storing my things at this location, she is outstanding for this business, If I had company like this I would hire her tomorrow, Kudos to public storage.

Got all the boxes I needed to finish packing. Thanks Brianne, you were a great help.

Just came for a storage unit the person who took care of me her name was jasmine and she was very helpful and he customer service was exelent thanks jazmine

Very friendly customer service! Brianne was very sweet! I will recommend this place to everyone I know.

Excellent people to do business with , Brianne the location Manager is an excellent person , great customer services.,,A +++++++++++++++

Brianne was awesome today I really enjoyed her professionalism and customer service please come visit them!!!!!

Breanne was very helpful when I came into the store looking to purchase moving supplies. She suggested a great package deal that would help my moving experience be more organized. She is very friendly and energetic. I will always come to this location for all my moving needs. I give her customer service 5 stars!

Thanks Brianne for all your help. I will definitely recommend this location to all my friends!

Jazmine, I wanted you to know how impressed I was with the professional manner in which you explained to me your Company Storage bin sizes and options, in which it made my life very easy in deciding just what I needed , Please keep up the good work and go Jasmine and Public Storage. Dennis King

Brianne was very helpful, explained in great detail the ins and outs of storage. She was very professional and I recommend their services

Bryant was very informative and helpful! He explained everything while being very friendly, and making the out of state move very easy for us.

I came here to pay my mothers bill and I met a lady name shronda she was very outstanding and wonderful and gave me great customer service experience there. If ur paying bills or looking for storage this is the place u will leave satisfied most definitely.

Brianne was very helpful! Excellent customer service.

It was fast an friendly. Brianne helped me understand rates an was very helpful.

Thanks Brianne for helping me find a box that fit my fishing poles. You were a great help!

Tisja has a very nice personality and treated me and my mom with great respect and service . I would like to let the company know that she conducted her services very well ....thanks to public storage and tisja for your services.

Sandra was of great help when it came to finding a unit that fits my needs!

Sandra gave a professional and best customer service. Sandra explained how everything works about the units and payments. You had a good welcome when coming in the place.she was a great help to me.I will recommend this place to my co-workers, family, and friends.

I recommend this place to everyone , great secure area and great customer service, Sandra answered all my questions!

Thanks Sandra , You truly helped me and answered all my questions

For starters, Sandra was excellent in service and explained everything so that there wouldn't be any confusion or dough, the facility is well manage, I recommend this place. Thank you Sandra.

Great customer service from brianne

Brianne gave me the best service . I was treated with respect and kindness and that's something that don't happen anymore. Thank u Bre

Spoke with property manger Nikki yesterday. She was very helpful over the phone. Then today Brianna was great when signing the contract. Highly recommend this location.

nikki was awesome knows her stuff made it a enjoyable

Nikki has the best service

Nikki was amazing and very helpful answered all my questions and was very professional.

Nikki is very helpful, I am always in and out with no hassle.

Great customer service. Brianne was very much a pleasure to deal with and very helpful.

They have good customer service and nice people and its close to my house

Nikki has great customer service shes the best

Nikki has awesome customer service!

I have had only awesome experience with Public Storage and Nikki is definitely no exception. Prompt, friendly and really cares about the security of my belongings. I misplaced my card with access code and she issued me a new one with a new code.Thanks again.

Please be advised and assured that Nikki provides excellent customer service. I appreciate the timeliness, empathy and quality service.

Excellent service!! The staff (Nikki) went above and beyond to help me with choosing moving products. Great Experience!!

Nikki was awesome and very helpful and i think i love her! Arthur Milliron

Nikki was awesome! More help than I anticipated with great service.

Nikki was super helpful Thanks!

Brianne is wonderful, was having bad day til she took care of me.

Thank you Nikki for your asistance. Made everything quick!

Nikki from the Burbank storage was fantastic! Extremely friendly to my family and I. She seems full of energy and loves her job! Couldn't be happier with our service there.

If you ever need someone to sell you a box nikki is #1

Nikki was great help! Excellent customer service, and very quick!

Cherrie and Nikki are so nice and very helpful. I will be recommending this location!

Great experience, Nikki was very helpful with helping me decide which size of a box to purchase! Highly recommend this place!

Nikki rocks! Very efficient and friendly!!!

I have been storing here for 5 years. Absolutely great customer service, especially from Brianne.

excellent service, nikki was very helpful

The attendant is always friendly and courteious the facility is always clean and well maintained.

I am very happy with this facility. Nikki has been really great, she has been very nice and very helpful. Prices are very reasonable, storage areas are clean, facilities in general are clean. Very good experience so far. Although I have one suggestion, I would like to see visiting time extended. My suggestion would be 5am to 11pm. similar to life storage facility, which is less than a mile from there. John Baisa

I've been using public storage locations for awhile now but this one so far has been the best, I was given great information from Nikki and was very pleased with her service

Brianne was very helpful and answered every question I asked! Would recommend this location to all my friends and family!

nikki was excellent she,s thee bomb Xtra hott

I came in to find a box to ship something to my niece and nikki was very helpful and nice. I will definitely be coming back and recommending this location to others.

greatest customer service, cherrie was wonderful and very helpful!

I found the office staff to be very organized and efficient when opening and closing out my account. The staff was nice to let me buy one of their locks to put on the bin that I had rented.They were courteous in sending me a reminder to pay the storage fee before the account incurred a late fee. The weather was damp and cold when I rented the bin so I did not make many visits to the site. My bin was located outside so everything was effected except the lock did work; opened every time..

An amazing costumer service Honestly brianne really made my resting experience fun I would it sure be back to see her and refer all my friend and family she is just great.

Great customer service Cherrie and Brianne are very helpful and knowledgeable on my storage needs thanks a lot for all your help!

Best manager Cherrie ever! She stayed late just to help me!!

VERY PROFESSIONAL SERVICE !!! CHERRIE WAS VERY HELPFUL , SHE GAVE ME A GREAT DEAL - THANK YOU CHERRIE !!!

YEP I AM SURE THAT THE 4 STARS IS BECAUSE I THINK IT SHOULDN'T COST SO DANGED MUCH! That said the woman who runs this location is a 5 STAR without a doubt in customer service and compassion. I am grateful. TAMMY IS A VERY GOOD MANAGER AND HUMAN BEING!

Thair at 22314 has been a joy to deal with got me a great deal on my storage property is very well kept great job

The manager, Cherrie, is a delight to work with. Very professional, helpful, polite, and personable. Can't say enough fine things about her. The facility seems fine, well managed, clean, convenient, secure, etc.

The customer service was great. Nick listened to what i needed and got me to the right product. He explained the benefits of the the item and the multiple uses for it. Nick was very patient and polite. I was very happy with my purchase and Nick even carried it to my car. Great customer service

Great service left with a big smile. Thanks cherrie

Great service and location! Cherrie the property manager is a great help she was a pleasure to deal with and gave excellent customer service. This location is great I would recommend it for any storage needs

Cherrie the manager went above and beyond to be of help. Definitely recommend this facility.

This was an excellent experience. My rep was Cherrie Jones and she was very helpful. I felt like Public Storage appreciated my business.

Tony was of great help and got us into the right size unit and it was quick and simple. I would recommend this location to anyone looking for a storage site. Thanks Tony!

Cherrie , customer service is excellent. She is very helpful and knowledgeable. She is a very good asset to the company.

Cherrie was such a GREAT HELP-Thank You Cherrie !!! Just want to say that my experience here at this location has been great thair is very professional kind and really helpful definitely a 5 star for thair great service i definitely recommend this location!

The girls in the office worse so so nice

Excellent customer service thair was very helpful he knew exactly what size locker we needed.. Definitely recommend this location if u need storage

I went in the store and was treated with good respect from sheree and was able to go over everything that I needed to know step for step I would recommend this place to friends and family

Tammy is the best property manager that I have dealt with in all of the many years of my renting storage spaces. She cheerfully answers all of my many questions. I have had to move, downside, and upsize my storage. Tammy helps me with advice and planning (and supplies choices). Tammy helps me to know what my options are and to decide what to do. Some times I have had to ask the same question that I asked months before; because I forgot the answer. Tammy is always considerate and takes extra time and effort to be sure that I understand. We are all very fortunate to have Tammy at our service. Jim O.

My sister just rented a storage unit and Tammy was very helpful and the knowledge was great. Ask what items she had and she knew exactly what size she needed. How to wrap and why to wrap certain things a certain way. It was the right place to go. Thanks again Tammy.

Tammy was very helpful. She gave me great tips on how to wrap my furniture. She gave me a tour of the facility and showed me my storage unit. Tammy answered all of my questions.

on January 27th and I rented the unit at your place.I just want write couple words about wonderful experience I had with your employee Tammy.She did excellent job from showing the unit to explaining all the details about the unit.

I began renting a storage recently, Tammy was very friendly and helpful. She made the process very easy and was very informative. I would recommend this facility to anyone!

Just got a unit this past weekend and I couldn't be happier! Tammy went above and beyond what I believed to be necessary to make my storage experience as painless as possible. I would recommend this place to anyone! Great job Tammy!

I Have been a customer of this storage facility for over a year now and love it. The facility itself is very secure and well kept. The staff is amazing. I love Tammy, she is the queen of customer service. She is kind, courteous and always willing to help in anyway she can. She knows her stuff and can assist with any situation. She has a fabulous sense of humor and is always very pleasant. She makes me think of her as a friend. She is a true asset to your organization. I Have also had the pleasure of being helped by Thare (Tony) he too was very pleasant and was able to answer all my questions. Two thumbs up to your facility and staff!!! :-)

The location of the facility was perfect. Easy access in and out. Management walked thru explained everything. Very helpful with helping us decide on the correct size. Very friendly and outgoing people at this location.

I have been a customer for approximately one year. I have needed their in-store services only twice. However, Tammy seems to remember me as if she had known me all her life. She has a very friendly attitude and makes you feel comfortable with whatever your need may be. As I went over today, she was so helpful that even asked me that if I needed to downsize, she would be willing to help me. That is the kind of service I like, you know that indirectly their main purpose is to get your money, but she makes you not feel the pain and want to come back. She made me believe that money is not the most important thing but my satisfaction is. Thanks Tammy.

Great customer service, Tammy is very helpful &keeps thing up.the units are pretty clean and easy to access at any time of day.I would recommend this place to anyone looking for a secure place to store their things.

Very Clean easy to get in and out. Tammy is a wonderful person she makes you feel like this is your home, always there to help and answer questions. She keeps the place looking fantastic~! Would rent again if needed.

I have been a customer since 2007 and I love how clean the site is. Even when it is a lot of snow in the winter, the site is always clear so you can get in your storage! I so love the lady Tammy that is there! She is so friendly and nice! Every time I go there and see her its always laughs we share! No matter how long it has been that she has seen me she never forgets who I am. I so love when she has to call me to remind me that I have not paid my bill (she know I am forgetful and will forget). Tammy makes me like a valued customer and makes me glad that I have a storage there! I was even telling Tammy how I was going to come clean out my storage because a lot of the things in there I no longer needed and she suggested that I call the Salvation Army to come get the things in which I no longer wanted....see she is too wonderful because I did not think of that! Tammy and the Public Storage site is too wonderful! I so love that I decided to have my storage there! As long as I need a storage space, that is where I will have my storage at! GREAT JOB PUBLIC STORAGE ON YOUR SITE AND YOUR EMPLOYEE! I will make sure I always recommend this storage spot when I hear people need a storage place for their belongings!

This is a very clean, well-run facility. My experience in obtaining a rental unit with Tammy was an awesome one. She is very professional and knowledgeable and did a great job letting me know all my options and the easiest way to handle a stressful time of moving. In fact, when I walked into the office for an appointment I had, Tammy was in the middle of handling a difficult situation with a delinquent tenant and handled the situation with compassion and professionalism - I was impressed by that. I would highly recommend this location - professional, great location.