Public Storage Self-Storage Units at 6990 W 79th Street, Burbank, IL

Keep looking! This is not the place to store your belongings. I’m getting out! Follow-up: This facility has demonstrated a disconnect between what is stated and what is done. I regret to report that the professionalism demonstrated during the initial phone call now appears to have been a ruse to hook a prospective customer. Problems encountered at this facility: 1) I arrived on site during regular gate hours during the last Sunday in May 2024. The gate would not open. I entered my code in the keypad. It recognized my information, but the gate never opened. Subsequently, I tried to open the gate using the app, same problem: the gate did not open. I called the number posted SEVERAL times and to this day, two months later, all my voice mail messages have gone unanswered. 2) The sliding hasp on the overhead door to my unit is bent, causing me to have to pound it with the lock EVERY SINGLE time I need to access my unit. I have hurt myself and I continue to struggle to slide the hasp to access my unit. Complaints to the front desk have gone unanswered. The unit remains bent. 3) I placed two calls to the facility on or about 07/17/24. No answer so I left a voicemail message asking for a return call. Today is 07/20/24 and I am still waiting for the courtesy of a return call. Initial review posted below: Now changed from five stars to one. Pitiful! I believe their outgoing recording states “Please leave a message, your call is important to us and we’ll get back to you ASAP“ yada yada yada. Bridgeview: YOU HAVE FAILED CUSTOMER SERVICE 101. YOUR FAILURE TO PROVIDE THE COURTESY OF A RETURN CALL LEADS ME TO BELIEVE NOT SO MUCH! It’s clear that my call is NOT important to you. SHAME ON YOU! Andrew, the property manager at the Burbank, IL location was VERY knowledgeable, professional and courteous. First of all, I commend him for promptly returning my phone call. It was refreshing to speak with someone who was able to answer all my questions with command and confidence. He demonstrated a working knowledge of the process, spoke clearly and was easy to understand. I am hopeful that his level of service is indicative of how that location treats their customers. He is an asset to PS and I look forward to doing business at that location because of his OUTSTANDING customer service. Thank you Drew!

Dil was awesome and helpful. She helped me with having access to the property and was so kind enough to show me some ropes to which I purchased one, very convenient. Thanks Dil, I will definitely keep coming back

Dil was wonderful! I had an issue renting online so I decided to rent in person and she helped make the whole process easy! Excellent customer service

Dil was a fantastic and very helpful to a new time customer, will be recommeding in the future!

Excellent customer service I got from Dil the store manager. As soon as I walked in the door, she greeted me with a smile and jumped immediately to assisting me with my payment and an issue I had. Wonderful customer service, thank you Dil

Dill is wonderful and has been so helpful throughout this entire process. She is proactive, attentive and provides excellent customer service! This was our first time renting a storage unit and we didn’t know what to expect but she was there to help us with access issues and made transferring a unit simple and easy. Thank you Dill!

Dil is fantastic and very professional. If I could give 10 stars, I would. Made the whole rental smooth and easy.

Our experience was excellent! Dil did a great job assisting us. Dil walked us through all the rules of coming and going on the property as well as helping us set up an account with your app. All in all, our experience was easy and as painless as possible.

Dil was incredibly helpful. She went above and beyond to find me a unit I needed even though I arrived without realizing it was a few minutes before closing. Very satisfied with my experience! She’s awesome!! Sarah is also awesome! She was very kind, patient and answered all my questions.

Dil's customer service was great! She was in the office when I got there, I needed help with getting my gate code and she got me all set up. Thank you public storage

Dil was a Great help. Very informative and kind. Always good experience with public storage

Dil did a great job helping me out. Helped me set up my app and even showed me my space. I appreciate her help, highly recommend

I came in with a billing issue and Dil, the property manager helped me resolve it. always good customer service, thanks Dil

Moved into my storage the other day and I just wanted to share my experience. The lady up front in the office was amazing. Her name is Dil, she answered all our questions and concerns and even took my mother and myself to see the storage before we could even decide. The storage unit was super clean, quick and easy to get to. Super friendly company and staff, i’m so glad we decided to do business with them. Highly recommended if you’re in the chicago area.

Dil, was very helpful. Help me to create public Storage account

Dil was in the office area this morning. I was very fortunate to have Dil wait on me as my transaction was a little complicated. It’s been a rough week for me and she certainly took a bit of my anxiety away. She’s got a great smile and she’s a wonderful representative for your company.

DIL WAS A PLEASURE TO WORK WITH HER. SHE WAS INFORMATIVE AND A GREAT HELP

Dil is AMAZING ! VERY SWEET and professional. She is so welcoming and helpful! Come to this location.

Dil is a very professional person and always show interest in helping people. I love this facility

Dil thanks for your help, excellent customer service.

Dil is awesome, very helpful and kind. She helped us getting our job done. Very professional. Thanks a lot !

This is hands down the best storage facility I've ever been to. The rep there who happens To be the manager, her name is Dil, she was super nice and knowledgeable. The facility was closing but she stayed behind and helped me to the finish. No complications whatsoever. My storage needs were met today and I could not thank this company and their staff enough.

The lady at the front desk named Dil was great! Quick and fast!

Great customer service from Dil! So much help and patience.

Dil was the manager at this location today and she was very helpful and kind, helped me a lot with renting and meeting my storage needs. Appreciate the help Dil, thank you so much. The storage was easy to get to, highly recommend

The manager Dil, her customer service was a 10/10. She’s always courteous and eager to help customers. I came in with an issue with my app because i’m not too tech savvy and she walked me through it and now i can easily access the gate to my storage. Public storage always has a great customer service that’s why I chose them. Thank you

Dil was awesome, so helpful. I had an issue with renting online but she helped me in measures. I love how the storages are inside and has a door to it. highly recommended!

Dil helped me out a ton. She was great 👍. Fantastic customer service. Highly recommended. She should get a raise

Coming in as a new customer, they are going to confuse you with all their charges

Dil gladly assisted me she was very helpful and professional. A+ service. Thanks again Dil!

Dil the manager is cute and professional, help with some merchandise and access to my storage. Very accommodating. The facility is better than the last facility I was in. Win win. Thanks

Clerk at the counter, her name is Dil was very awesome, knowledgeable and cares about taking care of customers. She helped me with renting and finding the best size for my storage needs. She is an asset to this company.

Sat 04/27/24 - HORRIBLE EXPERIENCE! I arrived at this facility at 7am. The posted gate access hours are 6am-9pm. I entered my code, the screen welcomed me by name and SUCCESS!, but the gate never opened. Multiple attempts, no luck. I called the 24/7 number and followed the information to use the app. Although I got another “success” response, the gate would not open. Several calls and messages (at least 8!) have not yet been returned. And it’s been 4.5 hours. The failure to respond in a timely fashion demonstrates the lack of customer service; in spite of the automated message, “Your call is important to us…” MY TIME WAS WASTED, I lost money on a truck rental and time was wasted on the help that was lined up! What’s my recourse? Furthermore! The hasp on my unit is crooked and I need to bang it with the lock to move the bolt to open it. EVERY TIME! To open the overhead upon arrival and to secure it upon departure. Mind you, I’m only going on my second month! I reported the problem upon moving in and it remains the same. Another example of the lack of customer service at this facility. Plus the units are dirty. The inside walls need to be swept to remove all the layers of spider webs. The staff may be courteous and professional, but without actions to resolve customer issues, the words are empty and service is deficient.

I've never seen a better customer service, intelligence and kindness. I needed help with my app and entering the facility and Dil was amazing! She resolved that issue for me. She does her job very well and no doubt in my mind that everybody says the same about her. My heart felt thanks goes to you Dil, thank you so much

Andrew was the best helper you can ask for. Then I met Dil, the other manager and she is very helpful too. Public storage crew are awesome

Dil was very polite and helpful on all aspects place was very clean and I would recommend to other people

ANDREW WAS GREAT , RENTED UNIT EASILY

Andrew was great and helpful

Dil was excellent and her customer service and knowledge was tremendous. I was actually leaving to go to another storage facility not Public storage and because of her excellent service i stayed and became a customer with Public Storage. Thank you kindly Dil

Dil was just the person to guide us through the process, made it so easy for us. She is such a wonderful person and explained the process of getting a storage thoroughly. Met our storage needs expectations and i highly recommend this storage place to everyone

Hi, I am very happy with the service that Dil provided, she not only helped me at a different location, but she was very friendly and professional. Thank you so much for your help.

Dil demonstrated a masterful command of the process by adequately answering all my questions with a friendly, courteous and knowledgeable attitude. She was very efficient in resolving my concerns.

I just wanted to share my experience by saying it was my first time using storage, and i spoke to a gentleman by the name of andrew, and he was so helpful to walk me through the steps and being patient with me and so very helpful i was lucky to be helped by such a great buisness person!!!!

I would highly recommend public storage! The property manager Dil was fabulous and personable. She spent time with me to make sure that everything worked well for my situation. The facility is pretty safe and convenient too! I love public storage and their customer service.

I thought I messed up on my reservation so I stopped by the facility to see what was available for my needs. Ms. Dil, the site manager was there and went the extra yard to help me select the perfect size of storage. She was very transparent which made me feel at ease. The site was super clean as well, easy access and also the prices were very affordable and reasonable. Thank you Dil for coming to my rescue! Best experience i’ve had with a storage place in years! Public storage is highly recommended for storage needs!

Andrew was very helpful and completed my rental very easy made things simple

Andrew was extremely helpful nice and personable made my experience very nice and easy

Dil was amazing! Awesome customer service experience

I stopped by to see if I can get a storage unit and was assisted by the property manager Dil. She helped me tremendously! She was professional and patient with me. The facility also had half price of sale which made the prices affordable and reasonable. Best customer service experience and best storage place!