Public Storage Self-Storage Units at 8550 West 83rd Street, Justice, IL

20 July 2024 I found this Justice, IL Public Storage facility in my search to move out of a poorly managed facility located at 79th & Sayre. My initial phone call inquiry was handled by Barb. Her OUTSTANDING customer service skills immediately held my attention. I asked many questions and was shockingly pleased that ALL my questions were answered AND! Barb followed up with some open items and provided the responses as promised, when promised. As a direct result of my conversation with Barb, I subsequently went in person to the Justice, IL location to get a visual on the layout, to see the units and to determine their level of cleanliness. Tim, the property manager, greeted me with a warm welcome and a GREAT smile. I thought to myself: “WOW! What a promising first impression! Here’s a manager who knows his area of responsibility, takes ownership and executes with a confidence no longer common in today’s customer service.” Tim truly embodies the term “SERVICE!” After his introduction, Tim willingly took me to see the units in which I was interested. I say willingly, because my experience with other PS locations has shown a lackluster response to the paying customer. Like Barb, Tim answered ALL my questions and provided helpful options. I’m happy, proud and relieved to report that Tim, the property manager knows how to manage his property! Not only was the office clean and organized, but equally important, the units were clean and swept. AND(!) the interior walls of the units were spider-web free (unlike the facility on 79th Street, whose units are neglected and FILTHY!!). The kindness, professionalism, courtesy, humor, knowledge and follow through demonstrated by this duo tag team of Tim & Barb have made my decision for me. I am relocating to this facility and am sure that my future storage needs will be met under the leadership of Tim & Barb. Tim & Barb, thank you for being good, decent human beings. Thank you for executing your duties with integrity and character. Thank you for taking pride in your facility and for treating others the way you’d like to be treated. It makes a difference! You’ve demonstrated that kindness matters! I look forward to doing business with you.

Thank you Barbara and Tim you both are amazing and such a great help! Answered all my questions and help me quickly and great professionalism! Thank you again excellent customer service! My family thanks you!

Tim the property manager is amazing to talk to and very understanding. I appreciate their customer service. Thank you

Tim was fantastic. Very helpful guy!

Tim is great

Tim is great

This is the place!! I'm from the south and I was sure glad that a man with manners and etiquette works here! I'm 65 and needed all the help I could get lol. Thank you to Tim! These old bones appreciated ol time customer service! Lord knows I've had enough bad service so I appreciated great value and customer service. If he wasn't working I'd ask him for coffee!

I have 2 businesses and have equipment to store. I have to constantly go in and out for jobs and my business. I appreciate a straight forward person and Tim made sure what I needed I got. The guy was a great help. Clean and I appreciate the deal. I’ll update more but so far so good! Better than anywhere else I’ve had to use in this area. Keep it up.

Super clean! Wonderful center manager Tim, very pleasant and engaging. It was quick easy and a great deal and he was right about the unit! His weather forecasts were right on!! Glad we listened. Wish every time I had to use storage someone had been so helpful! Only here for a month or two hopefully but glad we picked here!

After having to move quickly, I found this site online and because it seemed safe and had great reviews I picked it over others. The gentleman at the counter was soo helpful with all the information and options. He was a blessing. Needless to say his advice was great and he was right the bigger size was necessary! The price was great!!! I felt safe and this is the cleanest storage place I’ve ever used and my unit smelled like lemons, Timm made a bad situation so much better and I felt like I had someone helping me get through it! I recommend this place to anyone and especially women. Total gentlemen and helpful! Wanted to add with the bad weather and having to remove stuff during the heat, The manager or owner Tim was great again. If you’re a woman this is the place. Always polite, never condescending and always willing to help with advice, suggestions and supplies and the realistic expectations for fitting stuff!!!

Barb was so helpful, got me the perfect unit at a great price. Thanks, Barb :D

Very nice guy

Tim was great very clean and very nice guy

Tim got me a great price on a unit.

Tim is great.

Tim was great!

So I rented a unit here last month. I dealt with a lady named bard. She was amazing, my deal is not her at all. I rented as a business. I requested 24 hour access. It took almost a week. That’s ridiculous as it’s being used as a business and need the unit access at all times. Second I seen that someone was tampering with my lock. There are cut marks on my lock. Just very disappointing cause it was a nice place. But to much money in equipment to take a chance on the unit getting broken into.

Tim was great. Really like this guy. Thanks Tim

Tim took great care of me this morning, showing me a unit, and thoroughly explaining the rental process. He’s a very knowledgeable guy, he even cleaned the unit for me. Thank you

Thank you to Tim for his excellent support with my rental. I appreciate the time spent to ensure I understood my rental options.

Barb is a great, very, very helpful! Great customer service!

Tim was great and professional

Tim was great! Explained every one of my questions and helped me get the best deal on a unit !

Roxanne was amazing helping a storage unit also got the ps app

Tim helped me very well. Thanks Tim

I met Tim on Monday. Answered all my questions. Like this guy. Thanks Tim

Barb was awesome extremely helpful

Barb at public storage in Justice was absolutely phenomenal. Thank you very much Barb

Tim was great!!!

This is by far the best storage place I been to. Tim and Barbara answered all my questions made the process fast and easy, and the communication was great. I been to others public storage and either I have to wait because no one would be at the front or they didn’t want to deal with customers. Thank you Tim & Barbara for being so helpful.

Tim was great help

Barbra was very helpful ,informative , and kind

Tim is great, thanks for helping me out

In our travels we stopped in Justice IL to check out the location and property. We were met by a tall handsome man named Tim. Who answered several questions for us. My sister was more interested in a 5X10 unit. He was very friendly and has a great sense of humor. Thank you Tim

Barbara and Tim are wonderful they helped me find a Great space for an affordable price with exceptional customer service.

Tim and Barb were very helpful. Had great deals on merchandise.

Tim was very helpful

Tim definitely helped me out and I appreciate his friendly service. Great guy

TIM IS GREAT

Tim was great and very helpful.

Tim is the most respected Employee that I’ve met,! he accommodated me, helped me out when I ask him to, and he also gave me the storage that I needed, that he knew would be a great fit for me!

When I walked in, He Was So Kind Help Me Decide What Size Storage I Need & Such ~Great Employee!

Tim was very helpful with everything!

Tim was fantastic. Really helped me make the transfer easy. Been a Public storage customer for over a year. Ask for Tim

Just got a storage unit here and Tim was so helpful and accommodating. He helped us so much. Clean and secure facility. Tim even helped to shovel snow that was in front of a unit. Thank you for your help.

Barbara and Tim ,They are great.

Had a great experience with Tim. Came in answered all questions and concerns I had. Was very knowledgeable about everything. Made the experience a 10/10. - Adam

Tim had excellent customer service. Greatly appreciated him.