Public Storage Self-Storage Units at 222 N Mannheim Road, Hillside, IL

Extremely polite and helpful.

Great service

Luisa was very kind and patient with helping with the app

Luisa was very helpful

Luisa was very helpful at both properties!

Luisa was very nice and felt welcome. Good customer service!

Louisa is a great employee and so helpful. Always there to help out

Anita and Luisa helped walk us through etrental.

Luisa was very helpful!

Luisa and Julia all i can say is that they were sweet nice and very patient with me. Love them

Luisa was wonderful and extremely informative. Made my day.

Lusa was helpful today.

Very clean location! The lady that helped my boyfriend was so sweet and very helpful. I appreciated her willingness to help and answer any questions he had.

Luisa was great!!! I’ve been at this location for years and everyone has always been great!!! I’ve never had any problems with my space at all!!!

Luisa and Anita the best

Luisa was very helpful. Make sure to come rent here!

LOUISA .. was beyond outstanding, amazing and extremely professional. I highly recommend speaking with her if you’re lucky. Louisa was very helpful and calm and very patient with my questions and notes given to help me feel comfortable with the process of a rental. She’s amazing, thank you again for everything. The units ( inside controlled) are very nice and clean.

Dee was very helpful and kind

I recommend their service, Miss Luisa helped me when I rented my space,she was very helpful and got me what I need it, she was patient, understanding, knowledgeable, with excellent people skills. When I called she gave me clear directions on how to find the location . She still there and continues to be helpful, & professional .

Terrible customer service. I made a reservation for Saturday on Monday. Found I needed to move in earlier and called all of Wednesday and Thursday with no answer. Once they’ve got your money, they don’t care

VERY NICE SECURE PLACE TO STORE YOUR PROPERTY I WOULD RECOMMEND

Great location easily accessible

Have been a customer for over a year now and Luisa has always been very patient and informative!

Just wanted to give a shout out to Monique She has great customer service and was very helpful 👍 with my issues give her raise she goes above and beyond for guest every day

Luisa was helpful and very professional. Great job thanks

Went in to check out a unit and the Manger Luisa was so kind and professional and had great customer service skills …give this girl a raise she knows what she’s talking about!

Friendly and straightforward service Monique was fantastic!

The manager, Monique that assisted me today with a unit was helpful, kind and provided me with excellent customer service.

Luisa was very great in handling my issue, very fast and got right back with me. I love the compassion she has for her job THANK YOU Luisa

Water leak in unit 8095 as of July 13, 2023. This location did not help me when I notified them of a water leak on July 6, 2023. I just moved out of state and caught the leak before I was going to leave town. I stayed in town until July 13, 2023 but no one came to check the roof or the inside of my unit. LISA is the only person who saw the physical damage and the pictures. She provided me two tarps and two clear plastic sheets to cover my furniture. She told me it would be 48-72 max for maintenance to come. On July 13, 2023 I told her I had to move out because I cant wait any longer and risk my belongings or my new job out of state. Public Storage would not cover the cost to move me to another unit in their facility. I saved 6 months to hire movers to move me into their facility now I had to pay double to move my belongings out. No one was taking this water leak seriously. My entire life (40years) was in that storage but two suitcases of clothes. I had just gotten a new job after graduating and all of my saved money went to moving and relocating costs. I trusted Public Storage (Ive used them for the last 15 years) to have well maintained and up to code buildings. I've never encountered any issues like this from Public Storage before but this Hillside, IL location did not handle the seriousness of the issue in a timely manner. I also started getting the run-around from LISA which I didn't appreciate... I was then waiting to speak to a district or regional manager to address my concerns with and finally I spoke with HECTOR he was rude and did not have his customers best interests at heart. He told me Public Service offered you a new unit didn't they. I said yes, but I had movers and I can't afford nore should I have to pay for movers again because your building has a water leak. HECTOR said, we will not pay to move your belongings. He then asked me for my storage unit key. I said, I had already given my key to LISA for three days, no one came to review the damage so I took the key back. He asked me again for my key (this is a major security risk for me) I said I could meet him depending on when someone can meet me. He said, someone can meet you in today July 10, 2023, I said ok, who will be meeting me. He said why does that matter. I said, why does it matter, because I'd like to know who is meeting me for my safety and to document this process as I have been. He would not tell me who was meeting me. I said this is absolutely ridiculous and Ive never dealt with such terrible customer service and blatant rudeness. To this day Public Storage has never tried to right their wrong. Please do NOT rent unit 8095. I have little confidence Public Storage fixed the water leak. I saved for 6 months to move, a graduate student who decided to return to school at 40 and finish a masters program in 1 year. I suffered significant financial hardship from Public Storage Hillside, IL. Costs exceeded $1500 after paying for movers twice, storage costs, etc. I cant recommend this facility or the company after 15 years of actively using them for my storage needs. They did not stand by their mission statement. It is their responsibility to maintain their buildings and have them up to code. It's also their responsibility to respond to emergency situations in a timely manner, such as a water leak. A few other concerns, customers should be aware of: I don't believe their units are truly climate controlled. I did not experience climate control in the building where my unit was for the short time I was there. They do not keep the building door or empty units locked. When I initially rented my unit someone took the unit I rented from me. Yep, a "regular" as LISA called him, looked for an empty unit and put his own lock on it. 1 week prior to move in I got a call from LISA asking if I moved in early because there was a lock on my unit. I said no. During the time of the water leak she pointed out the "regular" who took my unit. I asked, you just let people steal other reserved/rented units? Terrible customer service PS.

Luisa @ The Hillside, IL location is always, kind and informative. I tell anyone who needs storage to always try Public Storage first! Thanks LU!

Great service came from her store to help out with the rental👌

The Manager Monique was very helpful, knowledgable and provided great customer service! I am very happy with my storage space.

The Manager Monique, made my move a great success!

Lisa at PS was amazing to work with. She was very informative and helped me every time I called or had a question. She walked me around the property and was so nice each time we met. I cannot say enough nice things about Lisa, she was tremendous! The facility is nice, clean and safe! I felt good about storing here!

Luisa was awesome. She took care everything I needed even before I needed it. If I had 4 thumbs I would give her all 4 up👍🏽👍🏽👍🏽👍🏽

Luisa was very helpful and friendly…..her customer service was amazing…great experience renting here my first time here was awesome! 10/10 recommended !

Ms. Monique is very Professional, Kind and Excellent Expertise in the Company. Ms. Monique is a KEEPER! So, Hillside Public Service Company, YOU Cannot get Rid of Her. She is a Great Access to Your Company. THANK YOU SO MUCH MS. MONIQUE

The manager today was amazing!!!! Monique was so helpful! Got me setup fast and easy!

One of the Managers, Monique, goes above and beyond to provide me with excellent customer service and she is warm and friendly!

Monique has very helpful and informative. She made sure my move went smoothly.

The Manager Monique provided me with excellent customer service.

Luisa was very helpful. Would definitely recommend this location!

Luisa is Very helpful very professional and honest' and very knowledgeable. Highly recommend working with Luisa.

Just wanted to give a shout out to Monique the property the manager at public storage in Hillside. She helped a friend of mine out with a situation with his storage and she was right on the money with helping him with his situation! Monique is knowledgeable, customer service orientated, and has a wonderful attitude! Keep up the good work!

Loisa was great! Very friendly and courteous!

Luisa was very polite and helpful

I went to the public storage office to inquire about a rental space, and the manager Monique was very helpful and provided great customer service. I will definitely store here!

Luisa was fantastic to work with. Easy and quick setup.